City of Diamond Bar
Strategic Plan
FY 2024-2027
DiamondBarCA.gov/strategicplan
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Our Values
Community and Livability
We maintain and improve the quality of life for
everyone that lives or works in Diamond Bar.
Transparency and Accountability
We operate openly to foster public trust and
encourage community input.
Service and Professionalism
We deliver exceptional service and work
creatively to solve problems.
The 2024-2027 City Council Strategic Plan is
the third multi-year strategic planning
initiative approved by the Diamond Bar City
Council since 2017.
The plan is the result of an extensive
collaborative planning process that will serve
as the foundation for addressing community
issues and needs over the next three years.
The key components of the Strategic Plan
connect to forge an aspirational, but
achievable, community action plan.
The Values set the guiding principles. The
Goals and Objectives set focused priorities for
consistent policymaking, connecting
day-to-day operations with the bigger
picture. Performance Measures are key
indicators used to gauge progress over time.
Specific supporting initiatives are developed
annually by the City Council during the
annual budget process.
Regular community updates will be made to
highlight the programs, services, and projects
that contribute to progress and ensure that
the public remains engaged in the process.
About this Plan Three Strategic Goals
City of Diamond Bar FY 2024-2027 Strategic Plan 2
Responsible Stewardship of Public Resources
The City strives to protect and augment resources owned by and relied upon by the public, from the local revenues that fund programs and services to the infrastructure that is the foundation of the community.
Open, Engaged and Responsive Government
Safe, Sustainable and Healthy Community
The City strives to provide an environment in which public participation is welcomed and easily accessible and
public services are effective and of high-quality.
The City strives to maintain and enhance the overall
quality of life in Diamond Bar, with safe neighborhoods, connected communities, and a resilient environment.
It Means:
It Means:
It Means:
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Objective 1.1: Foster a healthy and
resilient local economy.
• Create economic development programs that
support and attract businesses and entrepreneurs to
generate sustainable community-supporting
revenue streams.
• Engage directly with the business community to
understand needs, provide business development
resources, and promote local economic
opportunity.
• Promote infill development opportunities that
revitalize and reimagine existing commercial, office
and business centers to foster new and diverse
economic opportunities.
We will:
Objective 1.2: Provide safe and
reliable public infrastructure.
• Invest in the ongoing maintenance of City-owned
streets, sidewalks, parks, public facilities, and
community infrastructure.
• Work collaboratively with third-party providers of
public infrastructure to maintain local safety,
performance and access.
• Implement a resilient information technology
infrastructure that provides easily accessible
constituent services, while maintaining data security
and privacy across City-operated networks.
We will:
aerial of Diamond Bar Boulevard and
Golden Springs Drive, location
designated for future downtown
Objective 1.3: Foster fiscal health
through disciplined long-term
planning, cost control, efficiency,
increased revenue, and cost
recovery.
• Maintain financial records in a manner consistent
with the most up-to-date governmental standards
for reporting and transparency.
• Use “smart sourcing” to evaluate and analyze
contract services to ensure the City is realizing the
greatest value and performance.
• Evaluate and prioritize infrastructure funding needs. • Pursue grant programs and regional, state, and
federal funding opportunities that improve services
and/or offset general fund costs.
• Reduce or eliminate subsidies for personal choice
services.
We will:
GFOA Budget Award
GFOA Financial Reporting Award
Pavement Condition Index (PCI)
MISAC Excellence Award
Bond Rating
Sales Tax Revenues/Annual
City of Diamond Bar 2024-2027 Strategic Plan 3
Responsible Stewardship 1of Public Resources
Performance Measures
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Objective 2.1: Provide effective
and accessible government
services that meet the needs of a
diverse population.
• Implement policies, procedures, and technologies
that streamline business processes and enhance the
overall customer service experience.
• Ensure contract service providers meet contractual
expectations and deliver high quality services.
• Utilize data and metrics to guide decision-making
and set benchmarks that measure performance of
services and programs.
• Actively participate in the development of public
policy and legislation at all levels.
• Leverage resources to ensure that internal support is robust enough to meet service expectations.
We will:
Objective 2.3: Establish City of
Diamond Bar as an Employer of
Choice
• Foster an organizational culture and environment
that values service, innovation, and creativity.
• Implement policies and programs that attract and
retain talented employees.
• Develop in-house talent to address future
succession planning needs.
• Develop supervisors that foster employee
development and effectively manage
performance.
• Directly engage and communicate with
employees to improve organizational
performance and employee wellness.
We will:
Objective 2.2: Build relationships,
establish trust, and foster
collaboration in the Diamond Bar
community.
• Operate openly, making it easy for the public to
participate in the decision-making process and
access information.
• Provide residents of all ages and backgrounds with
a variety of opportunities to share their perspectives
on community issues.
• Engage with members of the community using a
variety of outreach methods and formats.
• Collaborate with other local government agencies
that serve Diamond Bar.
• Support local service and community organizations.
We will:
City of Diamond Bar 2024-2027 Strategic Plan 4
Open, Engaged and 2 Responsive Government
Customer Service Survey Rating
Public Records Request Response Time
Employee Turnover Rate
Performance Measures
Residents can participate in City Council
meetings in person or remotely (via computer
or phone)
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Objective 3.1: Foster a safe and
welcoming environment for
residents, businesses, visitors, and
employees.
• Work collaboratively with law enforcement
personnel, fire department officials, and animal
control agency leadership to implement public
safety programs that address unique local needs.
• Engage and educate the community to be active
participants in crime prevention and emergency
preparedness.
• Be prepared to respond to and recover quickly from
local and regional emergencies.
• Maintain community health, safety, and aesthetics
through proactive neighborhood improvement
efforts.
We will:
Objective 3.3: Protect natural
resources.
We will:
Objective 3.4: Improve
transportation and mobility systems.
• Implement measures that reduce cut-through
traffic impacts.
• Support advocacy, funding, and construction
efforts associated with regional transportation
projects that reduce local impacts.
• Encourage increased use of active modes of
transportation, such as walking and biking.
• Implement projects that improve the safety of all
modes of travel.
• Work with neighborhood groups to address
localized traffic issues.
We will:
• Provide access to high quality parks, trails, open
space and other recreational facilities for all ages
and abilities.
• Provide access to high quality community events,
classes, and activities for all ages and abilities.
• Encourage and support healthy community
initiatives and social connections.
• Foster exercise and athletic opportunities for a
diverse community.
We will:
Objective 3.2: Build a vibrant,
healthy, and supportive
community.
City of Diamond Bar 2024-2027 Strategic Plan 5
Safe, Sustainable and 3 Healthy Community
• Responsibly preserve publicly-owned open space
areas.
• Implement policies that encourage environmental
sustainability and effective natural resource
management.
• Promote responsible solid waste diversion and
recycling efforts.
• Maintain a healthy urban forest.
• Promote sustainable building design.
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City of Diamond Bar 2024-2027 Strategic Plan 6
Safe, Sustainable and 3 Healthy Community
Objective 3.5: Address the needs of
people experiencing homelessness.
• Implement strategies that reduce the number of
persons experiencing homelessness in Diamond Bar.
• Participate in regional initiatives that increase
placements in permanent housing and provide
services to those in need.
• Partner with third-party agencies and non-profit
groups to provide local housing, mental health, and
other human services to those in need.
We will:
continued
Because of its commitment to caring for its
community trees, the City of Diamond Bar has
earned Tree City USA distinction since 2000.
Part 1 Crime Rate/1,000 residents
Average Speed/Travel Time on Arterials
Voluntary Code Compliance Rate
Solid Waste Diversion Rate – Residential
Solid Waste Diversion Rate – Commercial
Performance Measures
Objective 3.6: Foster local housing
accessibility.
• Implement strategies that increase housing supply,
address affordability, and ensure quality and
diversity of housing stock.
We will:
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City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765
City Manager’s Office
(909) 839-7000 | [email protected]
DiamondBarCA.gov/strategicplan
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