PROFESSIONAL SERVICES AGREEMENT
SECURITY GUARD SERVICES
THIS AGREEMENT ( the " Agreement") is made as of August 2, 2022 by and between the City of Diamond Bar,
a municipal corporation (" City")
and Absolute
International Security, Inc. a California corporation (" Contractor").
1. Contractor's Services.
Subject to the terms and conditions set forth in this Agreement Contractor shall provide to the reasonable satisfaction of the City the security guard services set forth in the attached Exhibit "A", which is incorporated herein by this reference. As a material inducement to the City to enter into this Agreement, Contractor represents and warrants that it has thoroughly investigated the work and fully understands the difficulties and restrictions in performing the work. Contractor represents that it is fully qualified to perform such consulting services by virtue of its experience and the training, education and expertise of its principals and employees.
Crystal Knox, Recreation Supervisor (herein referred to as the " City' s Project Manager"), shall be the person to whom the Contractor will report for the performance of services hereunder. It is understood that Contractor shall coordinate its services hereunder with the City's Project Manager to the extent required by the City's Project Manager, and that all performances required hereunder by Contractor shall be performed to the satisfaction of the City's Project Manager and the City Manager
2. Term of Agreement. This Agreement shall take effect August 2, 2022 shall continue until June 30, 2023 (" Term"), unless earlier terminated pursuant to the provisions herein. The City Manager shall have the option to extend this Agreement for up to three ( 3), one ( 1) year terms, subject to the same terms and conditions contained herein, by giving Contractor written notice of the exercise of this option at least thirty 30) days prior to the expiration of the initial Term.
In the event the City exercises its
option to extend the Term, Contractor's compensation shall be subject to an adjustment upon the effective date of extension as follows:
Any increase in compensation will be negotiated between the City and the Contractor, but in no event shall the increase exceed the amount that the Consumer Price Index CPI") for the Los Angeles -Anaheim -Riverside metropolitan area for the month immediately preceding the Adjustment Date ( the "
Index Month") as reported by the
Bureau of Labor Statistics of the United States Department of Labor, has increased over the CPI for the month one year prior to the Index Month.
3. Compensation. City agrees to compensate Contractor for each service which Contractor performs to the satisfaction of City in compliance with the scope of services and the rates set forth in the pricing sheet entitled " Unarmed Security Officer Rates for City of Diamond Bar" set forth in Exhibit "A". pg. 70 of Contractor's Proposal.
Payment will be made only after submission of proper invoices in the form specified by City. Total payment to Contractor pursuant to this Agreement shall not exceed sixty. 1 Professional Services - Non Design
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seven thousand, eight hundred dollars ($ 67,800.00) without the prior written consent of the City. The above not to exceed amount shall include all costs, including, but not limited to, all clerical, administrative, overhead, telephone, travel and all related expenses.
4. Payment.
scheduled services are completed, Contractor shall submit to City an invoice for the services completed, authorized expenses and authorized extra work actually performed or incurred.
B. . All such invoices shall state the basis for the amount invoiced, including services completed, the number of hours spent and any extra work performed.
C. City will pay Contractor the amount invoiced the City will pay Contractor the amount properly invoiced within 35 days of receipt, but may withhold 30% of any invoice until all work is completed, which sum shall be paid within 35 days of completion of the work and receipt of all deliverables.
D. Payment shall constitute payment in full for all services, authorized costs and authorized extra work covered by that invoice.
5. Change Orders. No payment for extra services caused by a change in the scope or complexity of work, or for any other reason, shall be made unless and until such extra services and a price therefore have been previously authorized in writing and approved by the City Manager or his designee as an amendment to this Agreement.
The amendment shall set forth the changes of work, extension of time, if any, and adjustment of the fee to be paid by City to Contractor.
6. Priority of Documents. In the event of any inconsistency between the provisions of this Agreement and any attached exhibits, the provisions of this
Agreement shall control. As between the documents attached as Exhibit " A", the following order of precedence shall apply: the document entitled ( a) " Diamond Bar
Facilities Security Guard Duties"; (
b) " Diamond Bar Security Management Duties", (
c)
REQUEST FOR PROPOSAL"; ( d) Contractor's proposal, (
e) Cost Proposal
Amendment.
7. Status as Independent Contractor,
A. Contractor is, and shall at all times remain as to City, a wholly independent contractor. Contractor shall have no power to incur any debt, obligation, or liability on behalf of City or otherwise act on behalf of City as an agent, except as specifically provided herein. Neither City nor any of its agents shall have control over the conduct of Contractor or any of Contractor's employees, except as set forth in this Agreement. Contractor shall not, at any time, or in any manner, represent that it or any of its agents or employees are in any manner employees of City. 2 Professional Services - Non Design
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B. Contractor agrees to pay all required taxes on amounts paid to Contractor under this Agreement, and to indemnify and hold City harmless from any and all taxes, assessments, penalties, and interest asserted against City by reason of the independent contractor relationship created by this Agreement. In the event that City is audited by any Federal or State agency regarding the independent contractor status of Contractor and the audit in any way fails to sustain the validity of a wholly independent contractor relationship between City and Contractor, then Contractor agrees to reimburse City for all costs, including accounting and attorney's fees, arising out of such audit and any appeals relating thereto.
C. Contractor shall fully comply with Workers' Compensation laws regarding Contractor and Contractor's employees. Contractor further agrees to indemnify and hold City harmless from any failure of Contractor to comply with applicable Worker's Compensation laws.
D. Contractor shall, at Contractor's sole cost and expense fully secure and comply with all federal, state and local governmental permit or licensing requirements, includina but not limited to the City of Diamond Bar, South Coast Air Quality Management District, and California Air Resources Board.
E. In addition to any other remedies it may have, City shall have the right to offset against the amount of any fees due to Contractor under this Agreement any amount due to City from Contractor as a result of Contractor's failure to promptly pay to City any reimbursement or indemnification required by this Agreement or for any amount or penalty levied against the City for Contractor's failure to comply with this Section.
8. Standard of Performance. Contractor shall perform all work at the standard of care and skill ordinarily exercised by members of the profession under similar conditions and represents that it and any subcontractors it may engage, possess any and all licenses which are required to perform the work contemplated by this Agreement and shall maintain all appropriate licenses during the performance of the work.
9. Indemnification. Contractor shall indemnify,
defend with counsel
approved by City, and hold harmless City,
its officers, officials, employees and
volunteers (" Indemnitees") from and against all liability, loss, damage, expense, cost including without limitation reasonable attorneys' fees, expert fees and all other costs and fees of litigation) of every nature arising out of or in connection with:
1) Any and all claims under Workers'
Compensation Act and other
employee benefit acts with respect to Contractor's employees or Contractor's employees arising out of Contractor's work under this Agreement; and 2) Any and all claims arising out of Contractor's performance of work hereunder or its failure to comply with any of its obligations contained in this Agreement, regardless of City's passive negligence, but excepting such loss or 3 Professional Services - Non Design
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damage which is caused by the sole active negligence or willful misconduct of the City. Should City in its sole discretion find Contractor's legal counsel unacceptable, then Contractor shall reimburse the City its costs of defense, including without limitation reasonable attorneys' fees, expert fees and all other costs and fees of litigation. The Contractor shall promptly pay any final judgment rendered against the Indemnitees. It is expressly understood and agreed that the foregoing provisions are intended to be as broad and inclusive as is permitted by the law of the State of California and will survive termination of this Agreement. Except for the Indemnitees, this Agreement shall not be construed to extend to any third -party indemnification rights of any kind.. 3) The Contractor's obligations to indemnify, defend and hold harmless the City shall survive termination of this Agreement.
10. Insurance.
A. . Contractor shall at all times during the term of this Agreement carry, maintain, and keep in full force and effect, with an insurance company authorized to do business in the State of California and approved by the City the following insurance:
1) a policy or policies of broad -form comprehensive general liability insurance written on an occurrence basis with minimum limits of $1, 000,000. 00 combined single limit coverage against any injury, death, loss or damage as a result of wrongful or negligent acts by Contractor, its officers, employees, agents, and independent contractors in performance of services under this Agreement; 2) property damage insurance with a minimum limit of $ 500,000.00 per occurrence;
3) Reserved
4) Worker's Compensation insurance when required by law, with a minimum limit of $ 500,000.00 or the amount required by law, whichever is g reater.
B. The City, its officers, employees, agents, and volunteers shall be named as additional insureds on the policies as to comprehensive general liability, property damage, and automotive liability. The policies as to comprehensive general liability, property damage, and automobile liability shall provide that they are primary, and that any insurance maintained by the City shall be excess insurance only.
C. All insurance policies shall provide that the insurance coverage shall not be non -renewed, canceled, reduced, or otherwise modified ( except through the addition of additional insureds to the policy) by the insurance carrier without the insurance carrier giving City at least ten ( 10) days prior written notice thereof.
Contractor agrees that it
will not cancel, reduce or otherwise modify the insurance coverage and in the event of any of the same by the insurer to immediately notify the City. 4 Professional Services - Non Design
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D. All policies of insurance shall cover the obligations of Contractor pursuant to the terms of this Agreement and shall be issued by an insurance company which is authorized to do business in the State of California or which is approved in writing by the City; and shall be placed have a current A.M. Best's rating of no less than A-, VII.
E. Contractor shall submit to City (
1) insurance certificates indicating
compliance with the minimum insurance requirements above, and ( 2) insurance policy endorsements or a copy of the insurance policy evidencing the additional insured requirements in this Agreement, in a form acceptable to the City. .
F. Self -Insured Retention/ Deductibles. All policies
required by this
Agreement shall allow City, as additional insured, to satisfy the self -insured retention SIR") and/ or deductible of the policy in lieu of the Contractor (as the named insured) should Contractor fail to pay the SIR or deductible requirements.
The amount of the
SIR or deductible shall be subject to the approval of the City. Contractor understands and agrees that satisfaction of this requirement is an express condition precedent to the effectiveness of this Agreement. Failure by Contractor as primary insured to pay its SIR or deductible constitutes a material breach of this Agreement. Should City pay the SIR or deductible on Contractor's due to such failure in order to secure defense and indemnification as an additional insured under the policy, City may include such amounts as damages in any action against Contractor for breach of this Agreement in addition to any other damages incurred by City due to the breach.
G. Subrogation. With respect to any Workers' Compensation Insurance or Employer's Liability Insurance, the insurer shall waive all rights of subrogation and contribution it may have against the Indemnitees.
H. Failure to Maintain Insurance. If Contractor fails to keep the insurance required under this Agreement in full force and effect, City may take out the necessary insurance and any premiums paid, plus 10% administrative overhead, shall be paid by Contractor, which amounts may be deducted from any payments due Contractor.
I. Contractor shall include all subcontractors, if any, as insureds under its policies or shall furnish separate certificates and endorsements for each subcontractor to the City for review and approval. All insurance for subcontractors shall be subject to all of the requirements stated herein.
11. Confidentiality. Contractor in the course of its duties may have access to confidential data of City, private individuals, or employees of the City. Contractor covenants that all data, documents, discussion, or other information developed or received by Contractor or provided for performance of this Agreement are deemed confidential and shall not be disclosed by Contractor without written authorization by City. City shall grant such authorization if disclosure is required by law. All City data shall be returned to City upon the termination of this Agreement.
Contractor's covenant
under this section shall survive the termination of this Agreement. Notwithstanding the foregoing, to the extent Contractor prepares reports of a proprietary nature specifically 5 Professional Services - Non Design
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for and in connection with certain projects, the City shall not, except with Contractor's prior written consent, use the same for other unrelated projects.
12. Ownership of Materials. Except as specifically provided in this Agreement, all materials provided by Contractor in the performance of this Agreement shall be and remain the property of City without restriction or limitation upon its use or dissemination by City. Contractor may, however, make and retain such copies of said documents and materials as Contractor may desire.
13. Main#enance and Inspectipn of Records. In accordance with generally accepted accounting principles, Contractor and its subcontractors shall maintain reasonably full and complete books, documents, papers, accounting records, and other information ( collectively, the "
records") pertaining to the costs of and completion of
services performed under this Agreement. The City and any of their authorized representatives shall have access to and the right to audit and reproduce any of Contractor's records regarding the services provided under this Agreement.
Contractor
shall maintain all such records for a period of at least three ( 3) years after termination or completion of this Agreement. Contractor agrees to make available all such records for inspection or audit at its offices during normal business hours and upon three ( 3) days' notice from the City, and copies thereof shall be furnished if requested.
14. Conflict of Interest.
A. Contractor covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the services to be performed by Contractor under this Agreement, or which would conflict in any manner with the performance of its services hereunder. Contractor further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Contractor shall avoid the appearance of having any interest which would conflict in any manner with the performance of its services pursuant to this Agreement.
B. Contractor covenants not to give or receive any compensation, monetary or otherwise, to or from the ultimate vendors) of hardware or software to City as a result of the performance of this Agreement. Contractor's covenant under this section shall survive the termination of this Agreement.
15. Termination. The City may terminate this Agreement with or without cause upon fifteen ( 15) days' written notice to Contractor. The effective date of termination shall be upon the date specified in the notice of termination, or, in the event no date is specified, upon the fifteenth ( 15th) day following delivery of the notice.
In the
event of such termination, City agrees to pay Contractor for services satisfactorily rendered prior to the effective date of termination. Immediately upon receiving written notice of termination, Contractor shall discontinue performing services, unless the notice provides otherwise, except those services reasonably necessary to effectuate the termination. The City shall be not liable for any claim of lost profits. 6 Professional Services - Non Design
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16. Personnel/Designated Person. Contractor represents that it has, or will secure at its own expense, all personnel required to perform the services under this Agreement. All of the services required under this Agreement will be performed by Contractor or under it supervision, and all personnel engaged in the work shall be qualified to perform such services. Except as provided in this Agreement, Contractor reserves the right to determine the assignment of its own employees to the. performance of Contractor's services under this Agreement, but City reserves the right in its sole discretion to require Contractor to exclude any employee from performing services on City's premises.
17. Non -Discrimination and Equal Employment Opportunity.
A. Contractor shall not discriminate as to race, color, creed, religion, sex,
marital status, national origin, ancestry, age, physical or mental handicap, medical condition, or sexual orientation, in the performance of its services and duties pursuant to this Agreement, and will comply with all rules and regulations of City relating thereto.
Such nondiscrimination shall include but not be limited to the following:
employment,
upgrading, demotion, transfers, recruitment or recruitment advertising; layoff or
termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship.
B. Contractor will, in all solicitations or advertisements for employees placed by or on behalf of Contractor state either that it is an equal opportunity employer or that all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, medical condition, or sexual orientation.
C. Contractor will cause the foregoing provisions to be inserted in all subcontracts for any work covered by this Agreement except contracts or subcontracts for standard commercial supplies or raw materials.
18. Time of Completion. Contractor agrees to commence the work provided for in this Agreement within ( 5) days of being notified by the City to proceed.
19. Time Is of the Essence. l
Contractor shall do all things necessary and
work.
20. Reserved.
me is of the essence in this Agreement.
incidental to the prosecution of Contractor's
21. Delays and Extensions of Time. Contractor's sole remedy for delays outside its control shall be an extension of time. No matter what the cause of the delay, Contractor must document any delay and request an extension of time in writing at the time of the delay to the satisfaction of City. Any extensions granted shall be limited to the length of the delay outside Contractor's control.
If Contractor believes that delays
caused by the City will cause it to incur additional costs, it must specify, in writing, why the delay has caused additional costs to be incurred and the exact amount of such cost 7 Professional Services - Non Design
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within 10 days of the time the delay occurs. No additional costs can be paid that exceed the not to exceed amount absent a written amendment to this Agreement.
In no
event shall the Contractor be entitled to any claim for lost profits due to any delay, whether caused by the City or due to some other cause.
22. Assignment. Contractor shall not assign or transfer any interest in this Agreement nor the performance of any of Contractor's obligations hereunder, without the prior written consent of City, and any attempt by Contractor to so assign this Agreement or any rights, duties, or obligations arising hereunder shall be void and of no effect. .
23. Compliance with Laws. Contractor shall comply with all applicable laws, ordinances, codes and regulations of the federal, state, and local governments.
24. Non -Waiver of Terms, Rights and Remedies. Waiver by either party of any one or more of the conditions of performance under this Agreement shall not be a waiver of any other condition of performance under this Agreement.
In no event shall
the making by City of any payment to Contractor constitute or be construed as a waiver by City of any breach of covenant, or any default which may then exist on the part of Contractor, and the making of any such payment by City shall in no way impair or prejudice any right or remedy available to City with regard to such breach or default.
25. Reserved.
26. Mediation. Any dispute or controversy arising under this Agreement, or in connection with any of the terms and conditions hereof, which cannot be resolved by the parties, may be referred by the parties hereto for mediation. A third party, neutral mediation service shall be selected, as agreed upon by the parties and the costs and expenses thereof shall be borne equally by the parties hereto. The parties agree to utilize their good faith efforts to resolve any such dispute or controversy so submitted to mediation. It is specifically understood and agreed by the parties hereto that mutual good faith efforts to resolve the same any dispute or controversy as provided herein, shall be a condition precedent to the institution of any action or proceeding, whether at law or in equity with respect to any such dispute or controversy.
27. Notices. Any notices,
bills, invoices, or reports required by this
Agreement shall be deemed received on ( a) the day of delivery if delivered by hand during regular business hours or by facsimile before or during regular business hours; or ( b) on the third business day following deposit in the United States mail, postage prepaid, to the addresses heretofore set forth in the Agreement, or to such other addresses as the parties may, from time to time, designate in writing pursuant to the provisions of this section.
8 Professional Services - Non Design
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CONTRACTOR"
Absolute International Security, Inc.
5155 Irwindale Ave.
Irwindale, CA 91706
Attn: Lucy Lin
President & Qualified Manager
Phone: (626) 858-7188
Mall: Ilin(a,absolutesecurityintl.com
CITY"
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765-4178
Attn: Crystal Knox
Recreation Supervisor
Phone: (909) 839-7072
E- mail: cknox(cDdiamondbarca.gov
28. Governing Law. This Agreement shall be interpreted, construed and enforced in accordance with the laws of the State of California. The venue for any action brought under this Agreement shall be in Los Angeles County.
29. Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be deemed to be the original, and all of which together shall constitute one and the same instrument.
30. Entire Agreement. This Agreement, and any other documents incorporated herein by reference,
represent the entire and integrated agreement
between Contractor and City. This Agreement supersedes all prior oral or written negotiations, representations or agreements. This Agreement may not be amended, or any provision or breach hereof waived, except in a writing signed by the parties which expressly refers to this Agreement. Amendments on behalf of the City will only be valid if signed by a person duly authorized to do so under the City's Purchasing rdinance.
IN WITNESS of this Agreement, the parties have executed this Agreement as of the date first written above.
Contractor"
Absolute International Security, Inc.
By:
Printed Name: Lucy Lin
Title: Treasurer
Approved as to form:
gy.
David DeBerry, City Aftorney
ATTEST:
s
Kristina Santana, City Clerk
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Diamond Bar Facilities Security Guard Duties
1. Security guards must be properly trained on site by Security Guard Company's lead staff before being assigned to a scheduled shift.
2. Guards are to arrive on time and in approved uniform. Upon arrival the assigned guard( s) will sign in with the onsite supervisor and receive specific instructions for the event and pick up a radio.
3. The assigned guards) shall routinely patrol all grounds ( parking lots, patios, restrooms, and building, grass and trailheads, and lobby areas) every 20 to 30 minutes for graffiti, trash, and suspicious behaviors. For example, unsupervised minors and individuals drinking in the parking lot(s).
4. The assigned guards) must make sure the customer/renter is in compliance with the 2018 Facility Use and Rental Policy.
a. No open bottles on the tables.
b. No minors are being served.
c. Alcohol is limited to 5 hours of service time.
d. Monitor opening & closing of bar areas, making sure alcohol is locked in kitchen refrigerator or taken off the premises.
e. Security Guard must be 21 years of age or older.
5. The assigned guard must report suspicious behaviors to onsite supervisor immediately.
Guards may directly contact the local sheriff's department if there is an immediate threat of danger/violence. Guards are not expected to become physically involved in any altercation while on duty.
6. Security guard will work with site personnel in a courteous and professional manner.
7. Security guards will be unarmed at all times. (Including, but not limited to, guns, tasers, and pepper spray.)
8. Security guards will maintain two-way radio communication with the onsite supervisor or site personnel at all times.
9. Security guard must check in with the onsite supervisor at a minimum every 30 minutes.
10. Security guards will refrain from any activities which are, or might be distracting from the proper performance of their assigned duties. For example: reading, smoking, socializing, and eating.
11. Use of a cell phone for anything other than job related purposes is prohibited.
12. Security guards may not abandon their assigned shifts.
5. 13. 22
Diamond Bar Security Management Duties
1. AIS' s lead staff must properly train Security Guards on site, before being guard is assigned to a scheduled shift.
2. Ensure guard has and wears approved uniform; black pants, black AIS issued button down shirt, properly displayed identification card is to be properly displayed for clear identification.
3. AIS supervisors are asked to. check in at the front desk with Facility staff vv.hen they do site visits.
4. Call Outs and No Shows —efforts shall be made to replace the guard through AIS' s Rover Program or with a working supervisor.
5. Security guard will work with site personnel in a courteous and professional manner and properly perform Guard Duties ( Exhibit B). Guards in violation will; a. be given a verbal warning and AIS management informed. bw be sent home and only paid for service hours complete. AIS management informed.
c. In the event a guard is continuously in violation and/ or in extreme violations, guard will be sent home without pay. AIS management will be informed immediately and asked to no longer schedule the guard at Diamond Bar sites.
6. TrackTik;
a. Client Portal access shall be produced to Diamond Bar management. b. Monthly Sign in/ Sign out Reports are to be submitted along with monthly invoicing. c. Any incident reports with regards to Diamond Bar posts are to be shared with Diamond Bar management.
7. Quarterly Management Meeting: September, December, March, and June. Scheduled at agreed upon date, time and location ( in -person, by phone or via Zoom).
To keep an open line of communication for needs of improvement, whether performance, reporting, scheduling, etc. for both parties; what is going well; or discuss policy updates and ideas.
7. 1. 22
ABSOLUTE INTERNATIONAL SECURIT
A,
g IIIIIII II i 111ii1ii iii il IIIIIIIIIIitrr l d ' StaelAc:PP0161U2UV
REQUEST FOR PROPOSALS FOR CITY OF DIAMOND BAR
SECURITY GUARD SERVICES FOR
SPECIAL EVENTS AND PRIVATE RENTALS
I3USiNF.SS PROPOSAL (ELECTRICAL COPY)
To:
City ofDiamond Bar
ATTN: Ms. Crystal Knox
Recreation Supervisor
21810 Copley Drive
Diamond Bar, CA 917654178
From:
Absolute Security Intl Corp
5155 Irwindale Ave,
Irwindale, CA 91706
Lucy Lin, President/QM
Tel: (626) 858-7188
[email protected]
RFP Due: June lst, 2022, at SPM (PST)
TTRITY
Executive SumlinjRly
June 111, 2022
City of Diamond Bar - -
Attn: Ms. Crystal Knox, Recreation Supervisor
21810 Copley Drive
Diamond Bar. CA 917654178
Dear Ms. Knox,
Thank you for the opportunity and privilege to join this bid and to introduce the Professional Security Services offered by Absolute Security International Corp dba Absolute International Security (AIS). Our company is located at 5155 Irwindale Ave, Irwindale, CA 91706 and 4255 Tyler Avenue, El Monte, CA 91731. You can reach our main office by calling (626) 858- 7188 or Toll Free (866) 969-7188.
IS would like to emphasize the priority we put on having the best possible executive management team. OtIr president has worked in the private security industry for more than 25 years, specializing in various public contracts in the County of Los Angeles, Riverside, San Bernardino, Orange, and other cities spread throughout her suburbs. In addition, our operations team has over 70 years of combined Law Enforcement, Corporate Security, and Airport Police/Security experience bringing extensive knowledge in the specific fields of training, Inentoring, and customer service to help better serve you.
We value this opportunity and hope that you 4vill find our conuttitment to client support exceptional and our pricing competitive and allow us to serve you. We are confident that Onr security team will provide the knowledge and expertise in the field of safety and security to meet your contract specifications. Please allow providing IS to showayouFreehowThreat AISAssessment. will customize our Security Services for you, your employees, and your visitors by Take abouta moment this to review the attached proposal of our company. Should you have any questions or concerns proposal, please do not hesitate to contact me at ( 626) 858- 7188 or email:
[email protected]. Thank you.
STATEMENT 1: Lucy J. Lin ( President & QM) is authorized to bind the firm and is the firm' s contact person during the RFP review process.
STATEMENT 2: AIS hereby confirms that we meet all requirements in RFP and AIS does NOT have any exceptions to this RFP.
STATEMENT 3: Proposals shall remain valid for 180 days.
STATEMENT 4: AIS hereby confirms that we will NOT use any subcontractors in this project, Best Regards,
Lucy J. Lin, President & QM
Absolute Security International Corp
dba Absolute International Security (AIS)
Proposal for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: ( 626) 858-7188 Facsimile: ( 626) 858-2882 1 ABSOLUTE ITERNAHOMAL SECIIR 1'Y ,
11 IIIIIIIIIIIIi iINiIIIIIIiiUrt irllllllillllli i WMAff lkyomSe
Firm and Team Experience
AIS is a licensed private patrol operator approved through the Bureau of Security and Investigative Services ( BSIS) and has been in business for over 13 years under the present business name. During the RFP review process, the main contact person to present AIS should be Lucy Lin. Email address is [email protected].
AIS currently serves many contract accounts in the immediate Southern California area, including the greater regions ofLA County, Riverside County, Orange County, and San Bernardino County.
Most ofthe county and city area facilities that AIS provide services included but not limited to City Hall, Library, Transportation Center, construction site, parks patrol, etc. We currently employ over 400 employees, including highly trained armed, unarmed, and off -duty law enforcement officers who are tasked to a wide variety of contract requirements including, 24n service. All employees are licensed as mandated by the Bureau of Security and Investigative Services (BSIS).
Our clients
may also request that our officers be CPR/AED Certified or certified with any other specialized training.
AIS purposefully recruits veterans with military and combat experience for its Operations Management Team. In doing so, our Operations team can use its extensive experience to deploy qualified officers, preempt potential problems, and fulfill the client' s needs. AIS understands that by addressing and minimizing common industry issues, we can pass the savings onto the client in an affordable customized security services package.
AIS has over 70 years of combined security management experience. We specialize in armed and unarmed security services for government and private contracts and implement multi -level customized security protection plans for federal, state, and local governments. We offer the following types of services:
Armed and unarmed security guards
You can find our officers covering sites including:
Government facilities
Transit stations
Banks
School Districts
Schools
Security and safety training
Manufacturers
Construction sites
Stores
Shopping centers
Supermarkets
Proposal for RFP —The City of Diamond Bar RFP Private
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-718 Hotels
Apartments
Restaurants
Parking facilities
Special events
Services
Facsimile:
rauaawr
As ABSOLUTE ATEMAROML SECURITY 0 ,
111111111111111111111111111111iiiillillllllllllli O« LTC Differentiation
Absolute Security International Corp firmly believes that change is always healthy for an industIVY . We are constantly looking for new technologies, methods, and strategies that can make our"services more effective, more efficient, and more inexpensive. The following is a list offocal points that AIS has determined to set us apart in the security industry.
Absolute Security International Corp operates a communications hub 24 hours a day, 7 days a week. By not outsourcing our own IN-HOUSE Dispatch Center, AIS ensures that all operational -critical incidents are relayed directly to AIS headquarters and to appropriate channels. This ensures real-time responses and updates to our clients as situations develop,
AIS has recently acquired a secondary site designated as our In -House, Licensed Training Center, which is staffed by our BSIS-certified training instructor. This allows us the unique ability to offer employment to students who excel during the training courses as well as offer the benefit of advancement opportunities to current employees who desire additional certifications,
AIS newly established Attendance Monitoring/Compliance officers team led by Director of Compliance. The team is primarily not only tracking officer' s attendance, but also communicating with officers very often to know any questions or concerns they might have and provide solutions to them.
AIS provides our officers the opportunity to join the Rover Program, which is a team of high -quality officers with additional comprehensive training that are qualified, certified, and prepared to cover any, site or position last minute.
AIS is a Proud Member of CALSAGA, the California Association of Licensed Security Agencies, Guards & Associates; Proud Member ofthetheNational Rifle Association; Proud Member of IACLEA, the International Association of Campus Law Enforcement Administrators; and Proud Member of ASIS, the American Society for Industrial Security,
AIS carries a Comprehensive Insurance Coverage package, which includes Crime Insurance and Terrorism Risk Insurance a program within the US Department of Treasury that specifies the government shares the risk of loss from terrorist attacks.
AIS has acquired very limited policy — Employment Practices Liability Insurance PLI which covers employers against claims made by employees alleging discrimination based on sex, race, age, or disability.
Proposal for RFP— The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 858-2882 3 AIr
5 ABSOLUTE ITERI TIOIL SEIRTY
Illllliililillliliilllliiiiillliillilllliililllllip Cyikrdu t,,, AIS possess a strong Financial Stability, which includes a strong on ability and has satisfactory credit lines from multiple reputable banks as well as sufficient cash flow to support our Operations.
Our armed officers are trained in Use of Force and Law Enforcement Active Shooter Emergency Response Training by the US Department of Homeland Security. They also take supplemental OC pepper spray, baton, and firearm training beyond the standard BSIS curriculum.
AIS enforces acompany-wide no -smoking policy to .protect the client' s property from cigarette smells and waste, the health of our employees, and the environment.
We believe in a cleaner presentation and image for our officers that the no -smoking provides.
Our company upholds aDrug-free Workplace, informing our officers of the dangers of drug abuse in the workplace, our policy for maintaining a drug -free workplace, and available drug counseling, rehabilitation, and employee assistance programs.
AIS utilizes the newest technology, using TrackTik, a cloud -based security workforce software that allows for real time notifications, electronic incident reporting, guard tour management, GPS tracking, and client portals to access guard performance diagnostics and reports.
AIS has partnered with U.S. Health Works Medical Group to provide Physical Abilities Testing ( PAT) to determine whether guards can meet the physical demands and essential functions ofthe job and drug testing with up to 10 panels.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 858-Z88Z
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Key Personnel
Size of Project Team. Our operations team has over 70 years of combined Law Enforcement, Corporate Security, and Airport Police/Security experience bringing extensive knowledge in the specific fields of training, mentoring, and customer service to help better serve you. Our administrative team is more than 40 employees, and we have a security guard team of 350+ people as support.
President and Qualified Manager, Ms. Lucy Lin graduated with an Executive Master ofBusiness Administration degree from Claremont College. She has close to 30 years of experience working with firms that provide private security services. She specializes in working with government contracts and providing cost-effective custom security programs. Ms. Lin is•a certified mediator of the City ofLos Angeles, City Attorney's Office and has vast experience in reaching a resolution for difficult business issues. All major decisions at AIS are overseen and approved by Ms. Lin. Her experiences include Human Resources and Administrative Management, Marketing Development, Operations System Control, and Staffing & Accounts coordination. She is responsible for business development for all aspects of contracting, marketing, logistics, and operations.
Chief of Operations, Mr. David Reynoso has over 30 years of law enforcement experience as a Chief ofPolice overseeing one ofthe largest police departments in the San Gabriel Valley. He holds a Bachelor of Science degree in Criminal Justice Supervision, a master' s degree in organizational leadership from Chapman University, and is an adjunct professor at local colleges such as the Rio Hondo Police Academy. Mr. Reynoso is a graduate of FBI National Academy and has proudly served in the United States Marine Corps for over four years prior to joining the police force. As Chief of Operations for ASI, Chief Reynoso will personally oversee all aspects of our company' s security services operations, the creation of an elite diplomatic security team, and the development/implementation of curriculum for our in-house security training. school. The Chief of Operations will oversee all aspects ofthe Operations Department including managerial oversight of our guards and their command and support staff; implementation of new and current policy, command structure, direction, and vision of Operations; and coordination and direction of this Department with other adjunct Departments within the Company to ensure and grow our continued success as one ofthe premiere security firms in Southern California.
Executive of Operations and Training, Mr. Bryan Colindres is responsible for the management and development ofAIS' s Training Center as well as criminal justice/law enforcement background checking of employees. He has been employed by agencies like the Orange Unified School District in the City of Orange as a Criminal Justice Instructor, the Los Angeles World Airports Police Department, and the Los Angeles Police Department for patrol and traini Dng. In those departments he was awarded theposition ofan FTO (Field Training Officer). His training andexperience extend to a vast number ofP.O. S.T. Certified Courses inLaw Enforcement. He has acquired thebasic Proposal for RFP —The City of Diamond Bar RFP Private Security Services 51551rwindale Ave, Irwindale, CA 91706 Telephone: ( 626) 858- 7188 Facsimile: ( 626) 858- 2882 5 Fes' ABSOLVE ITERNOML SDW
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P. O. S. T. certificate from the Commission of Peace Officer Standards and Training with the Department ofJustice. During his 6- year tour in the United States Army, he was deployed in support of Operation Enduring Freedom as a 19 Delta Cavalry Scout ( Reconnaissance) with a rank of Sergeant. Mr. Colindres ensures that -our officers in the field are wellArained and are well-equipped to fulfill the expectations of our clients. He serves as a project manager for several large- municipal accounts including the Los Angeles Department of Water and Power, LA Housing Authority, City of Pomona, City of Rancho Cucamonga, and more. Each of these sites retain between 10 and 20 officers, requiring stringent background checks, applicant screening, training, and professionalism.
Regional Manager, Mr. Joe Leal is at the helm ofthe Operations Department at AIS. He has over 23 years of combined Military, Federal Service, and Corporate Security Management with an emphasis on training, recruiting, and customer service. He holds significant positions such as Commissioner for Veterans, Los Angeles County, I" District and Assistant Director, and Army Reserve Employer Support of the Guard and Reserve (ESGR). He has managed staff levels of all sizes and brings an increased level of leadership to the team. He oversees the Operations Department, but also contributes to a variety of additional support functions including Human Resources, Marketing/Branding, Recruiting, Risk Management, Business Development, and Logistics. He has also established National, State and County Veteran collaborative programs through outreach and engagement with the community. He was awarded the " Call to Service" award by President Obama.
Director ofHuman Resources, Ms. Jeanette Ayala is a professional with more than 20 years of human resources management, business management and teaching experience. The Director of Human Resources works directly with the compliance department to plan, develop, and deploy policies applicable to all departments of our organization. Additionally, our HR Director provides our recruiting department with the necessary human resources input to execute best practices -for hiring and talent management. Ms. Jeanette Ayala serves as a member ofthe Court Appointed Special Advocate (CASA) program for children in the foster care system. She has held positions of increasing responsibility in the Business Management, Human Resources Management and Staffing functions at several nonprofits and for -profit organizations. Additionally, she joined the faculty at San Bernardino Community College District, where she has taught a variety of human resources management class and diversity inclusion courses. She has earned a Doctorate degree in Organizational Leadership at Brandman University and a master' s degree in Business Administration (MBA) and in Human Resources Management.
Director of Compliance, Mr. Rogelio Flores is responsible for overseeing AIS' s robust compliance program. He has over 35 years of security experience and has held several administrative and operational positions throughout his career. He has extensive knowledge on physical security systems ( such as Network Systems, CCTV, Access Control, Lighting, Fencing, for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 858- 2882
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Barriers, and Locking Hardware, as well as Integration and Fire -Life Safety Systems). He is also well -versed in administrative operations, as he has held roles from managing Fleet and Fuel Programs and a Communications / Dispatch Center, monitoring Electronic Monitoring Systems, to developing Training.modules. He has been certified by Los Angeles Fire Department' s Community Emergency Response Team and their Urban Search and Rescue Team..He has also been certified by Texas A&M and TEEX in Weapons of Mass Destruction. The Director of Compliance also served as a member ofthe security committee at the Los Angeles Union Station where he evaluated the security threats ofrail systems throughout Los Angeles. He was also a member ofthe National Association of Chiefs of Police (NAOCOP) and the Overseas Security Advisory Council (OSAC).
Quality Assurance Manager, Mr. Samuel Santillano is the bridge between our guards, AIS, and the client. Mr. Santillano routinely inspects guard posts to check the status oftheir performance and to get an idea of how they are adapting to their positions. With the guards' feedback, he can administer either additional clarification or training. Any needs or concerns from our guards are addressed to ensure that the guards are working optimally. All client staff will have the QA Supervisor' s number in case of emergencies or to immediately address complaints. Mr. Santillano is responsible for conducting initial site threat assessments and developing post orders with the client: His duty is to also conduct orientation and site -specific training alongside the Executive of Operations & Training, Mr. Bryan Colindres, to ensure that the officers are knowledgeable in the Scope ofWork.
Training Coordinator, Mr. La>r• ry Mo><•• o v has 30 years of training in law enforcement and 17 years of experience in law enforcement. He received his training from the Rio Hondo Police Academy and is a trainer for BSIS approved training courses. During his time in law enforcement, he has won medals in the California Olympics and, the World Police and fire games. He oversees the, training of security officers and creates avenues to become a field supervisor. He is also responsible for strengthening client relationships and conducting incident investigations. The Training Coordinator regularly adapts his classes and training to fit specific job duties set forth by our clients. He is also responsible for teaching CPR, First Aid, Self Defense and many more certifications.
Please see attached organization chart and resumes ofproject team at next page.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 858-2882 7 L Morrow
E. Casas
Operation & Training
D. Reynoso
Chief of Operations
B. Colindres
Absolute Security Intl Corp Organizational Chart
D. Slegrist
Chief legal officer
Contract Admin
S. Santillana S. lodge __
OA Manager Operations Manager
p, Salcido
Paralegal
J. Leal
A Reyes
Regional Operations read Dispatcher
Manager
G. Hernandez D. Matson
Dispatcher Lead Dispatch
C. Herrera H. Morales M. Serrano
Dispatcher Dispatcher Dispatcher
A. Jackson D. Burris E. Mendoza
Dispatcher Dispatcher
Dispatch Team/ Attendance Team
Fin an
Los Angeles County Lead
S. Liu
Adm(nistrator
K. Huang S. Sun A, Fan
R. Flares
Ezecutive Assistant&
Directorof
Logistics Manager IT AdmInlsMtor
ContractAdmin Cam
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Yang D.
Halos A Flares J.
Kim EzeativeAssistant&
Logistics
Assistant ITSupport iailrt Compliance
SpecntnctAdmin
Coordinator
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Attendance Logistics
Assistant
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Finance Controller1.
Ayala
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Commander Post Commander I Past Commander I Post Commander I IPost ttountan Post
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LUCYJ. LIN
Telephone: ( 626) 858-7188
Email: Ilinnabsolutesecuritvintl.com
PERSONAL QUALIFICATIONS:
Offers more than thirty (30) years in executive management experiences with a comprehensive background in HR & Administrative management; Marketing Development; Government Contracting; Operations System control in the private patrol sector, as well as executive management related to HR, administration, marketing, operations, and legal issues including collections, mediation, conciliations.
Expert in Executive management & Business Administration Extensive Experience in Finances, Marketing, and Operations City of Los Angeles Attorney' s office certified Mediator With experiences in
Strategic Business Planning and International Business Negotiations PROFESSIONAL EXPERIENCES:
Ms. Lucy Lin, President and Qualified Manager ofAbsolute Security International, Inc., a security services provider for the Southern California region, has over 30 years of experience providing high quality, low-cost security services for both public and private clients alike. She possesses a wealth of business ownership, management, contracting, and administration insight that is critical to the company and its reputation as a prominent provider of security services.
Driven by her desire to provide the best security services at the lowest cost and building upon the experience gained through her previous endeavor, Odona Central Security, Inc., AIS specializes in negotiating cost-effective, customized security programs for all clients — public and private alike.
Ms. Lin holds an Executive Masters ofBusiness Administration degree from Claremont College and a visiting scholar from Cambridge University. She studied under the tutelage of Dr. Peter Drucker, widely regarded as one ofthe most influential thinkers ofmodern management. Ms. Lin is further certified as a mediator with the City of Los Angeles, City Attorney' s Office. Her background, bolstered by her experience, allows Ms. Lin has given her the capacity to effectively grow Absolute Security International, Inc. into a prominent player on the security services stage in Southern California.
As. Lin' s mantra for Absolute Security International, Inc. is Your Protection is Our Mission. Your Safety is Our Goal. Based on that philosophy, as well as her extensive background in handling security services, Absolute Security sets out to provide the best, uncompromised, and secure security coverage at the lowest possible cost. All Operations at Absolute Security will first and foremost always fulfill the securijy needs of our client before all else.
As. Lin is currently the Founder, Owner, President, and QM ofAbsolute Security International, Inc. She oversees the Marketing, Operations, Financial, Human Resources, and Legal departments at AIS. At the helm, Ms. Lin has acquired massive government and corporate contracts in addition to high profile contracts such as the LADWP, LADOT, HACLA, LACFD, the County ofRiverside and various other municipality and city contracts. As such, under Ms. Lin' s leadership, AIS has increased its annual sales revenue by more than 35% each year.
Previously, Ms. Lin held the position of ChiefAdministrative Officer, QM, and Partner at Odona Central Security, Inc. There, she managed all administrative responsibilities, but also greatly contributed toward the company' s Operational strategies. At Odona, Ms. Lin oversaw a resurgence ofthe company from near bankruptcy to a net worth of over $5M.
0 DAVID R. REYNOS0
Professional Experience
Chief of Operations, Absolute International Security (01/ 2022 — Present)
Chief of Police - City of El Monte Police Department, Director of all police operations and personnel for Police Department of San Gabriel Valley (04/ 2015— 12/ 2021) Police Captain Operations Division Commander — Baldwin Park Police Department, commanding officer of all operations bureaus and personnel ( 12/ 2013 — 04/ 2015)
Police Lieutenant Watch Commander - Baldwin Park Police Department, managed two patrol shifts, responsible for the approval of all shift police reports and supervision of police sergeants and offices (07/ 2013 to 12/ 2013)
Police Lieutenant Support Services Commander — Baldwin Park Police Department, overall administrative command of support services bureau, to include general investigations, special investigation, gang enforcement, records and dispatch management (03/ 2011 to 07/ 2013) Additional Qualifications
Adjunct Staff Westwood College ( 01/ 12 to 04/ 15)
Adjunct Staff Rio Honda College (07/ 15 to Present)
Core Competencies
Mentoring & Tutoring, Setting School Schedules, Student -Centered Instruction, Curriculum Development & Implementation, Classroom Management, Instructional Programming & Brainstorming in the following courses.
Bachelor of Science degree in Criminal Justice Supervision and a Master' s Degree in Organizational Leadership. He is also a graduate of FBI National Academy 17244 and. completed the Sherman Block Leadership Institute Class # 121. As an educator, the Chief of Operations continues to work as an adjunct professor at local colleges.
Militar
Corporal — United States Marine Corps, acquired supervisory position (6/ 85 — 8/ 89)
Honorable Discharge —Active duty
Educatio
Chapman University— Master of Arts Organization Leadership, March 2011 Union Institute & University — Bachelor of Science Criminal Justice Management, June 2008 Long Beach State University, 2011-2013
10 n
FEDERAL BUREAU OF INVESTIGATION
UNITED STATES DEPARTMENT OF JUSTICE
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Issues this award thereby certifying that
David Raul Reynoso
Baldwin Park Police Department, California
has completed a general course ofinstruction afforded by the FBI National Academy
United States Department ofjustice
at Quantico in the State of Virginiafora period often weeks eiidil g tllis the eighteenth day ofMarch in the year of ou'r Lord hoo thousand and eleaeli and hY these presents' is entitled to such professional standing as a law ellforcelnent afflcer as may be properly accorded GI/ reason of the completion ofsuch course ofinstruction i.?i X ,NoX/,
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11 STATE OF CALWURNIA
DEPARTMENT OF JUSTICE
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DAVID RAUL REYNOSO
CHIEF
EL MONTE POLICE DEPARTMENT
April 12, 2017
who has satisfactorily completed
die requirementsfor the award described in Dtfe 11,
Division 2, ofthe California Code ofRegulatiau.
JOYCE E DUDLEY
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DIRECTOR 12
Bryan Colindres
Email: [email protected]
OBJECTIVE: I am a certified training instructor, Project Manager for multiple governmental and municipal contracts, and experienced leader in the private security sector. I have been an instructor at Orange Unified School District, a police officer (field training officer) with the City of Los Angeles, and an Army Veteran. I am bilingual in English and Spanish.
EMPLOYMENT HISTORY
12/ 2015- Present - Absolute International Security Inc. Executive of Operations & Training 4255 Tyler Ave El Monte, CA 91731 (626) 858-7188
10/ 2014-09/ 2015 - Orange Unified School District (City of Orange ROP) Criminal JustiCC/ CSI Instructor 1401 N. Hardy St., Orange, CA 92867 (714) 6284000 09/
2013- 10/2014 - Southeast ROP (Norwalk - La Mirada Unified School District) 12940 Foster Rd, Norwalk, CA 90650 (562) 860=1927 10/
2006- 03/2010 - L.A. World Airport Police Department, PSS 6320 W. 96th Street, Los Angeles, CA 90045 (310) 646- 0200 03/ 2003- 03/2009 - U.S Army Cavalry Scout (Reconnaissance) 950 N. Cucamonga Ave., Ontario, CA 91764 CJ/
CSllnstructor Field
Training Police
Officer Sergeant
EDUCATION/
TRAINING 06/
2011- 08/2014 - East San Gabriel Valley Regional Occupational Program West Covina, CA Criminal Justice Associates Degree Program (Associates Degree Awarded) 05/ 2013 - California Commission on Teacher Credentialing Sacramento, CA Career Technical Education Teaching Credential (Public Service) 11/ 2011 - Rio Hondo College Whittier, CA Peace
Officer Standard Training (P.O. S.T. /PAC 43.14 Field Training Officer Course) Certified as FTO on 11/07/ 2008) . . 06/
2007- 07/2007 - L.A. World Airport Police Police -Peace Officer Standard Training, Los Angeles, CA 832. 1 P. C. Aviation Security Training (Certified on06/08/ 2007) 10/ 2006- 05/2007 - Los Angeles Police Department Inc Angeles, CA Los Angeles Police Department Academy (DIPLOMA 05/25/ 2007) QUALIFICATIONS Excellent
customer service skills Excellent
verbal and written communication skills Ability
to work independently andin a team - oriented environment Ability toorganize, plan and coordinate multiple tasks with ahigh sense of urgency and followthrough Involved inplenty of various investigations andarrest Can
create curriculum for any environment indesignated field Ability to work effectively withpeople from diverse backgrounds Trained and protected lower enlisted personnel Operated
daily inadministration environment/ support infield operations Veteran of operation enduring freedom Willing
totravel LIST
OF AWARDS AVAILABLE UPON REQUEST **** 13
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0[ MNrYdrt of COUSUUIR AFFAIRS
FIREARMS
Certificate No; TIF2503
Receipt No. 1670
Bureau of Security and Investigative Services
P.O. Box 989002
t West Sacramento, CA 95798-9002
PIP
It ( 916) 322.4000
RAIN INSTRUCTOR
1p Valid Until: 06/30/2023
Issue Date: 06112/2017
BRYAN COLINDRES in accordance with the provisions of -
15824 E. NOVAK PST. Division 3. Chapter 11. 5 of the Business HACIENDA HEIGHTS, CA 91745
and Professions Codeo the individual
named hereon is issued. a Training =
instructor Certificate.
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BRYAN COLINDRES
15824 E. NOVAK ST.
HACIENDA HEIGHTS, CA 91745
Bureau of Security and Investigative Services
P.O. Box 989002
West Sacramento, CA 95798-9002
916) 322-0000
TRUCTOR
Valid Until: 02/2912024
Issue Date: 02121/ 2018
In accordance with the provisions of
Division 3, Chapter 11. 5 0l the Businoss
and Professions Code, the Individual
Hamad hereon Is issued a Training
Instructor Certificate.
PisI
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14 Joe Lea, US Army
eal@absolutesecurityintl. absolutesecurityintl.comcom
Summary of Experience:
Established National, State and County Veteran collaborative programs; through outreach and engagement within the community recognized lack of consideration given to Veterans and their families in all areas ofhousing, employment, health and camaraderie. By establishing and strengthening public/private partnerships, engaging key stakeholders, coordinating activities and leveraging resources among collaborative entities to improve and empower Veterans' community partnerships. Energetically sharing the story ofVeterans, educating the community and acquiring financial support through public speaking requests for those organizations outside ofthe Veteran community. Actively seeks and supports homeless Veterans throughout Southern California via personal connection, education, resources and solutions. With over 23 years of combined Military and Federal Service, I continue to organize and lead several events to better improve the lives of our brave men and women in uniform including their Families.
Accomplishments:
Created the Vet Hunters Project; a nationwide Organization for homeless Veterans driven by 100% volunteerism.
Founded the San Gabriel Valley "Heroes in the Shadows," homeless Veteran Stand Down. Currently on our 51h Annual.
Hand selected for the Steven A. Cohen Military. Family Clinic at USC Advisory Board Member. ' Two time Recipient ofthe former President Obama " Call to Service Award"
KCET Local Hero Award for my approach to homeless outreach.
Telemundo National Heroes Award for my dedication to help end and prevent Veteran homelessness.
Association ofthe United StatesArmy "Dwight D. Eisenhower" Family Readiness Group Leader Liaison • Employer Support ofthe Guard and Reserve " Seven Seats" award.
Latin Business Association Community Hero ofthe Year
Founder ofthe Los Angeles County Veterans Resource Expo Founder ofthe Los Angeles County Fair Heroes Corner
Directly involved with LA County Military and Veterans Affairs homelessness program; planned, engaged and participated Recognized as Veteran ofthe Year, 2014 Congresswoman Napolitano and Assembly member Hernandez Professional Experience
Absolute International Security
Operations Coordinator 2017 - Present
Responsible for the daily operations of a major security corporation. Manage and direct an office staff of 20 to ensure that the management team exceeds all company expectations. Work closely with Account Managers to train, hire and mentor officers ofthe highest caliber. I work diligently to decrease non billable overtime, raise customer service and increase revenues and profits. I approve all weekly schedules, payroll and officer/supervisor reports. Meet regularly with staffto make sure all goals and objectives of the company are met.
Department of Defense/Department ofArmy Los Angeles, CA Soldier and Family Readiness/Military Liaison 2009 - Present Provide administrative and clerical assistance to the Commander and Family Readiness Group (FRG) Leaders in the area ofFamily Preparedness during and prior to deployment. Event coordination consisted of scheduling speakers from community based entities that provide resources to Soldiers, Veterans, and their families. Maintained Family Readiness Group volunteer files and coordinates training for interested volunteers. Assists with arranging travel to volunteer trainings through Defense Travel System. Contributes to combat readiness by promoting efficient and effective communication between command, Family Readiness Groups, and family members of a 4500 (plus) personnel. Performs periodic and special staff visits conducting compliance inspections throughout the command. Collaborates with Army Reserve Ambassadors, other Family Program agencies, and major subordinate commands of different echelons in order to effectively promote awareness of Soldier and family benefits through reintegration events. Responsible for scheduling and coordinating various family activities, deployment events, and training for FRG volunteers.
United States Army 1995 - 2004
Infantryman/Ordnance Corps
Trained Soldiers in Water Born and Jungle Operations, Fort Sherman Panama. Trained Bosnian and Hungarian Soldiers in Operation Joint Guard as part ofthe KFOR Operations. Was also a West Point Military Academy instructor (Camp Buckner) in the Bayonet, Combat Life Saver and OPFOR training operations. Trained the Iraqi Police force during Operation Iraqi Freedom. Deployed to Kuwait and Iraq in the initial invasion to help assure safety ofU.S. personnel. Conducted combat operations in support of operation enduring freedom.
15 JEANETTE AYALA, Ed.D., SP)i3 R -- Director of HR
[email protected]
Strategic and innovative executive who translates business vision into initiatives that excel at performance, profitability, growth, and employee engagement. Empowering leader and influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.
HR Policy, Process & Systems Design • Budget Management • Succession Planning Employee Relations & Diversity •
Compensation & Benefit Management • Workforce Planning & Development Strategic Planning •
FMLA, ADA, EEOC Compliance • Leadership, Training and Development
PROFESSIONAL EXPERIENCE
Council the Chief Operations Mangers on legal and regulatory compliance in areas of employee relations and workplace policies, Workers' Compensation, reporting, benefits administration, compensation and payroll and other Human Resources matters.
Strategize the design, implementation and ongoing management for HR programs which foster positive employee relations, high levels of engagement, and mitigate business risk.
Interpret and implements HR policies, practices, and company philosophy to ensure effective administration of the same. Maintains current knowledge of state and federal legislation and regulations and ensures corporate compliance ofEEO, ADA, FMLA regulations, and established corporate policies.
Conduct need analysis to Identify training needs, define program to address the needs, and consult with leadership on all Training/Development initiatives.
Establish effective partnerships and communication with all levels ofmanagement and Human Resources staff to ensure programs and processes are delivered and implemented consistently throughout the organization.
Lead succession planning for key management roles and execute a strategic staffing strategy to ensure a robust and diverse pipeline oftalent across the organization.
Design, plan and administer budgets equitable compensation practices consistent with corporate guidelines.
Developed and managed budgets for legal counsel, recruitment, temporary staffing, benefits, and other areas in the human resources.
Conducted audits, resolved complex issues, and designed recommendations for improvement to existing processes.
Effectively executed full scope of human resources management functions, directing departmental staff and workflow to accomplish goals within strict budget and timeframe constraints.
Reduced Workers Compensation claims by 40 % by effectively introduced strategic plans, trainings and staff -development initiatives which generated a cost saving over $100, 000 dollars.
Created equitable recruitment policies, compensation, strategic hiring, candidate selections, reassignments, and employee promotions to meet evolving needs of management team and staff.
Negotiated company healthcare benefits and procured varied business insurance policies to ensure most favorable benefits packages and within budget. Identified over $120,000 dollars in cost savings through the audit of insurance benefits plans and by purchasing insurance policies for organization.
EDUCATION
DOCTORATE IN EDUCATION, ORGANIZATIONAL LEADERSHIP
2021
Brandman University, Irvine, CA
MASTER'S IN BUSINESS ADMININSTRATION (MBA)
2012
Keller Graduate School ofManagement, Long Beach, CA
MASTER' S IN HUMAN RESOURCES MANAGEMENT DEGREE
2010
Keller Graduate School ofManagement, Long Beach, CA
BACHELOR OF SCIENCE, MAJOR: CRIMINAL JUSTICE
1998
John Jay College, New York, NY
Senior Professional in Human Resources, ( SPHR) Certification 2021 16
ROGELIU FLORES
PHONE:
626-858-7188
EMAIL:
[email protected]
ADDRESS:
4255 Tyler Ave
El Monte, CA 91731
SKILLS, CERTIFICATION &
TRAINING
Exceptional Customer Service Skills
verbal & digital)
Proficient Bilingual communication
English & Spanish)
Excellent problem -solving abilities
Expert in Security Related Software &
equipment
Familiarity with both Windows Office
Suite & Google Suite
High computer Literacy skills
Extended knowledge of security
electronic equipment
John E. Reed, Interview
Interrogation Course
Certified Emergency First Responder
EFR)
WMD, Threat Risk Assessment ( DHSODP)
Overseas Security Advisory Council
OSAC)
Workplace Violence, Mail Fraud,
Legislative Trends (ASIS)
Emergency Response Team (CERT)
Training ( LAFD)
Urban Light Search & Rescue Training
LAFD)
Experienced in visual communication
WORK EXPERIENCE
Absolute International Security, Director of Compliance 20204Present
Lead and manage all compliance -related projects. Create and maintain quality assurance and compliance program for various departments within the company Develop, implement, and enforce written compliance policies and procedures.
Draft and maintain departmental standard operating
procedures.
Advise internal management or business partners on
departmental compliance programs.
Address and respond to any compliance issues identified as quickly and efficiently as possible.
Conduct periodic internal monitoring and review. Respond promptly to external audits and compliance -related questions.
Review and make recommendations as to policies and
procedures improvements.
Stay up-to-date on regulations and laws impacting the security' guard services industry. Keeping abreast on the industry trends and best practice.
Superior Protection Services - Security Manager
2018- 2020
Overall management of customer accounts.
Arranged & attended meetings with customers
Manage real-time employee reporting systems (TrackTik)
Daily overview & management of employees
Weekly visitations to customer sites to stay up to date Development of customized security programs for customer accounts.
Responded to on -site emergencies as they developed.
American Guard Services Director of Operations
2011- 2018
Daily management of accounts & branch personnel
Tasked with the configuration, implementation & managing of the Real Time Reporting Systems ( FFM)
Developed training material & programs to enhance the value of service by expanding the guard' s knowledge
Attended Pre -bid & selection board meetings to assist with proposals & business development
Start-up & management of new branches nationwide
American Protective Services - Account and Branch Manager 1989- 2018
Conducted on -site inspections to verify compliance with post instructions at sites.
Oversaw the quarterly financial/ billing reconciliation of major accounts
Coordinated site visitation and organized meetings with Site Supervisors
Assignment of personnel for more than 36,000 hours per week for contracted security services
Responsible for on -site compliance of company & client regulations
Maintained associated automated systems & data dealing
with officer' s qualifications, site requirements & incident/ daily activity reports
Assisted in the development & instructor of a regional field supervisor program
Processed payroll & billing information
Responsible for purchasing, assignment & maintenance of security related equipment including firearms for armed officers.
17 CONTACT INFO
[email protected]
Cedo 626.825.0008
Office: 626.858.7188
LIABILITY, SECURITY AND INVESTaGWATIVE SERVICE
EDUCATION
WESTERN CHRISTIf R1 C IGH SCHOOL - UPLAND, CALIFORNIA
Diploma
Sept 2007 • June 2010
AZUSA PACIFIC UNIVERSITY - AZUSA, CALIFORNIA
Bachelor' s Degree • Business Management
Sept 2010 - Dec 2014
EXPERIENCE
Absolute International Security • ( duality Assurance - Assistant Manager and Training Instructor
DEC 2017 - PRESENT
Attend and present at RFP meetings for new contracts
Formulate and carry out action plan for clients
Conduct threat assessments, site reviews and write post orders for new contracts
Conduct training courses to certify officers for permits Conduct site and post checks for quality assurance
TRAO IING EXPERIENCE AN® LEADERSHIP
Instructor Certifications:
ASP Baton
OC/ Pepper Spray
Flashlight
Handcuffs/ Restraints
ItI J J '
I , :
If'i ` I'I lIAI atf
Fiscal Stability
T ` Please be advised. The information disclosed on this page is confidential. We are entrusting the contractor to handle said information appropriately.
Absolute Security International Corp. is registered as DUNS # 828041868 AIS currently has an influx of working capital in hand.
AIS has a bond ability of up to $ 3 million.
A+ comprehensive sufficient insurance coverage and Crime/Terrorist insurance coverage Absolute Security International Corp. has increased its sales revenue by 31. 8% 5- year CAGR since 2016 and by average 35. 5% 2- year growth despite recent economic circumstance.
Sufficient credit line has been granted by Cathay Bank
Toyota Motor Credit, GM Financial and Hyundai Financial has extended line of credit in case additional vehicles are needed.
AIS holds licenses - Private Patrol Operator, Baton and Firearm Training.
On June 2010, AIS invested in developing our own training facility and was approved as a Weapons Training Center by the California Department of Consumer Affairs, BS1S. We are approved by the Bureau for Private Postsecondary Education ( BPPE) as an institution capable of receiving federal funding from local workforce agencies. We have received I - Train. AIS provided serious investments to maintain all necessary tools, weapons, and training programs needed to function and successfully achieve our goals.
IS operates a live 24/ 7 Dispatch/ Conununication Center Absolute Security International Corp. hereby declares that the company has no record of banlauptcy, current/pending litigation, claims or settlements, planned office closures, impending merger, etc.... that may impede the firm' s ability to provide its proposed solution or ongoing maintenance or support oI its services.
Executed this ] st day of June 2022 at Irwindale, CA .
Lucy J. President & QM
Proposal for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: ( 626) 858-7188 Facsimile: ( 626) 858- 2882 tsarun , a` ,
ABSOLUTE ATEMATIONAL SECURITY g§
i
Security Plan
Operations Chart and Service Procedures
AIS is afull-service security firm that constantly strives for better client satisfaction. We have streamlined our client feedback process to ensure better communication between our clients and the relevant AIS department. We have included our operations chart detailing how the different departments ofAbsolute Security International Corp will operate.
Executive of Operations: Bryan Colinders
1 1
SCHEDULE
ARRANGEMENT
City of Diamond Bar Operations Scheduling Manager: y
Sandy Ladge
Schedulers: Dispatch Team
T
IN-HOUSE
TRAINING CENTER
Training Instructor:
Larry Morrow
HUMAN RESOURCES
Director ofHR: Jeanette Ayala
Director of Compliance: ~
Rogelio Flores
5155 Irwin
THREAT
ASSESSMENT'
QA Manager:
Samuel Santillano
FINANCIAL/ACCOUNTING
Fanancial Manager: Martin Shih
Controller: Lisa Phan
ACTION TAHING
Chief Operations:
David Reynoso
Tracking & Report
System
Compliance Director:
Rogelio. Flores
roposal for RFP —The City of Diamond Bar RFP Private Securi e Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Fa
SUPERVISION
Supervisors Team and
QA Managers
IN-HOUSE
DISPATCH CENTER
Lead Dispatch:
Daniel Matson
CONTRACT
ADMINISTRATION
Services
Mia Yang
20 ABSOLUTE MTEM ATIONAL SECURITY ` gib
AfS AtS
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Response to Scope of Services
AIS fully understand the Scope of Service ofthe RPF of private security guard services for events at facilities in the City of Diamond Bar and comply the scope ofwork stated as below:
AIS will provide security officers for events that take place at the Diamond Bar Center and other City facilities as assigned. Events that qualify for security guards are outlined in. the City of Diamond Bar' s Facility Use & Rental Policy. Events that serve alcohol or events with most ofthe youth require security. AIS will also provide services when the City ofDiamond Bar may deem other activities to require security or when multiple security personnel are required.
The security officers of AIS will be always in constant contact with Diamond Bar City Staff members and with the hired firm for emergency purposes. Our guards will patrol the designated City facility, the surrounding grounds and parking lots. They will also be a visible presence at the beginning and ending of each event, opening, and closing of bars, as well as, but not limited to patrolling the event itself. Ifthe Diamond Bar City Staff feel it is necessary, we can consider having our guards to explain the rules of the Facility Use and Rental Policy upon arrival to visitors and conduct a plain sight vehicle inspection. AIS will fulfill the list of guard duties of Exhibit B - Guard Duties May 2022.
Irwi
Proposal for RFP —The City of Diamond Bar RFP Private S ile Ave, Irwindale, CA 91706 Telephone: (626) 858-7188
Services
Facsimile: ( 626) 858-2882
21 ABSOLUTE DIEMADO AL SECUMTY
IIIIIIIIII IIIi iliiiiiiliiliilllllllllllllllllllll' sUt1002 AIS is committed to providing professional security service within the Scope of Work and hereby takes the following approach to enhance all the Statement of Works.
1. Quality Assurance
Training
AIS has its own State Licensed Training Facility and State Licensed Trainer. We handle our training in-house by running a full operational training facility at our corporate headquarters. Our Trainer, Mr. Larry Morrow has extensive training experience. Sample of training topics as following.
Basic Training
l . All training other than 832PC for all new hires:
All Absolute International Security ( AIS) officers' and new hires are required to have completed upon application with AIS state mandated and certified training with the Bureau of Security and Investigative Services (B.S. I.S.)
regulations.
2. On the job training:
All Absolute International Security employees working in a security officer capacity are provided with weekly in-service field and scenario -based training in any ofthe above stated topics as on the job continuing education, and before each officer is assigned to a jobsite they will receive training in conjunction with specific Post Order and/or Scope of Work for each individual site. The Post Order and/ or Scope of Work will be modified periodically.
3. Perishable skills training that is provided intermittently:
Other than weekly on the job training in the previous mentioned topics, sensitive use of force perishable skills and topics such as:
Firearms Training and Certification (year-round training and re -certification) Baton Training and Certification (year-round training and re -certification) Chemical Agents (OC Pepper Spray) Training and Certification Arrest Tactics
Self -Defense
4. Training provided to guards:
Sexual Harassment Training • Crowd Control of Large Groups Crime Prevention and Response • Preventing Discrimination and Dealing with Aggressive Behavior
Harassment
Interpersonal Communication • Workplace Safety Training Managing Conflict •
Ethical Conduct
Teamwork • Negotiation Skills
BSIS Guard Card Training • OSHA Training
Firearm Training • Driver Safety Training
Terrorism Awareness Training •
Observation and Documentation
Legal Powers and Limitations of Training
Security Officers •
Crisis Response
5155 Irwi
posal for RFP —The City of Diamond Bar RFP Private 5
Services
Facsim 6) 858-2882
22 s a
s
ABSOLUTE MTERNATIONALSECUM
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Approved Training Facility: AIS' training is approved tooperate as aPost- secondary School bythe California Bureau of PrivatePost -secondary Education (BPPE). It is one of only 200 vocational schools approved by the Department of Consumer Affairs with strict guidelines fortraining instructor credentials, class curriculum, and success of enrolled students. AIS Training SectorS
classes launched our new Training Sector in April 2010, offering traini VS toin-house guards as well as for all those who are considering acareer insecurity service. The training sector has the following responsibilities: Responsible forall aspects of corporate training policies, objectives, and initiatives. Directs the design, planning, and implementation of corporate training programs and procedures., Plans and directs new training techniques and suggests enhancements toexisting training programs.
Ensures that the training programs meet federal, state, and local regulations. Measures theimpact of programsandlearning activities. Responsible forthe overall satisfaction ofcustomers. Plans and directs all aspects oftraining sector' sstaff andservice functions. Develops andoversees training sector'sstaff andservice policies, objectives, and initiatives. Demonstrates expertise ina variety of the field' sconcepts, practices, and procedures. Familiar
withavariety ofthefield'sconcepts, practices, and procedures. Relies onextensive experience andjudgmentoplan and accomplish goals. Performs avariety oftasks. Leads and directs the work of others. A wide degree of creativity andlatitude is expected. for RFP —The of Diamond Bar RFP Private Ave,
Irwindale, CA 91706 Te Services
tSSts-/
12Sti Facsimile: ( 626)
ABSOLUTE MTERNAUOML SECUMTY _
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We are currently offering training classes on the following subjects:
1. Power to Arrest (Module A — D) (4 hours)
2. Exposed Firearms Permit (8 hours)
3. Guard Card (40 hour)
4. Loss Prevention
5. Arrest & Control Techniques
6. De -Escalation ofForce
7. Tear Gas & Pepper Spray
8. Exposed Firearms Permit
Iry 9. Taser Certification e
10. C-TPAT Inspection Compliance Training
11. Security & Safety Training
12. CAL -OSHA Regulation
13. Professional Security Consultation
14. CPR & First Aid
15. Emergency Onsite Training
Proposal for RFP —The City of Diamond Bar RFP Private
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-71P Services
ABSOLUTE ATERNRTIOML SECURITY
2. Orientation Program
All guards are required to finish an orientation program outlined by our Training Manager Mr.
Bryan Colindres that is site specific. If the staff of Foothill Transit allows, this training program Nil] be a joint effort to prepare guards with a curriculum to deal with all common occurrences, emergency protocols, and lay out daily responsibilities. This allows our guards to be prepared for the scope ofwork at the start ofthe contract and be familiar with evacuation, free, lock -down, active shooter, biohazards, earthquake, and other drill procedures set by authorities.
Continued training every quarter is essential for our officers to retain high standards. This retention training will highlight areas of improvement and clarify any questions on the scope of duty. At the client' s request, AIS shall conduct additional retention training sessions.
Site Specific Training Courses:
All AIS security guards must successfully complete before commencing patrol duties, a basic training course which provides the subject matter, class time, and topics described below.
Duties and Functions of Security Guards (3 hours)
Public Relations
Appearance
Observe and report
Note -taking and reporting
Legal powers and limitations
Prevention
Use of force only when life is being threatened
Search and seizure
Arrest powers
Prevention and Protection (3 hours)
Patrols
Checking for hazards
Access control
Department' s rules and regulations
Inspections
Safety
Proposal for RFP — The City of Diamond Bar RFP Private
5155 Irwindale Ave, Irwindale, CA 91706 858-7188
rity Services
Facsimile: ( 62
25 AABSOLUTE MTEMATIONAL SECURITY
IIIIIIIIIIIIIIIIIHIIIIIiillillliIM111HIIIIIHIII
Enforcement Q hours
Observation and description
Preservation of evidence
Criminal and civil law
Crimes in progress
Unruly persons
Defensive tactics
Procedures for bomb threats
Procedures during fires, explosions, floods, and demonstrations Special Problems (2 hours)
Vandalism
Arson
Burglary
Robbery
Theft
Loitering
Drugs and alcohol
Terrorism
General Emergency Services (2 hours)
Communications
Crowd control
Fire control systems and fire prevention
First Aid/CPR
Safeguarding District Property
Law enforcement and private security relationships
Responding to alarms
5155 Irwin
Proposal for RFP —The City of Diamond Bar RFP Private Security Services ile Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 858- 2882 26 ABSOLUTE INTERNATIONAL SECURITY - a
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3. Documentation Methods
Monitoring Method Action Taken for Client
Check in -and Check out System Check4n/out times Emailed Weekly Si non Sheets Attached with Billing Invoice
Electronic Si nAn Sheets Emailed Weekly
Supervisor Post Checks Emailed Weekly
Documentation & 1E ui ment Daily ActiNiity Reports Emailed Weekly Daily Report Log Emailed Weekly
Supervisor Activity Reports Emailed Weekly
Individual Guard GPS Tracking Available 24/7
Checkpoint Tracking Available Dail
Patrol Vehicle GPS Tracking Emailed Twice a Week
Vehicle Inspection Emailed Weekly
Monthly Incident Reports Emailed Monthly
Monthly Reports Emailed Monthly
ENerify BSIS Guard Card Expiration Quarterly Reports
BSIS Exposed Firearm Permit
Ex iration Quarterly Reports
BSIS. Baton Permit Expiration Quarterly Reports
School Security SB 1626
Expiration Quarterly Reports
CPR/First Aid Expiration Qu erly Reports
OC Pepper Spray Certification
Expiration Quarterly Reports
Samples Forms for Monitoring
any Activity Report
Incident Report
Supervisor Daily Report
Disciplinary Action Notice
Quality Assurance Inspection Report
Guard Timesheet
Guard Sign In/Out Sheet
Parking Violation Warning
Emergency Action Plan
Fire Watch
Bomb Threat Receive Form
Daily Vehicle Inspection
Patrol Tag
Please see attached for sample forms)
I for RFP —The
5155 Irwindale Ave, Irwindale, CA 91
of Diamond Bar RFP Private Security Services
Telephone: (626) 858-7188 Facsimile: ( 6:
27 ABSOLUTE MTERNATIONAL SECURITY
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4. Emergency Response Protocols
All officers assigned to the City must clearly understand Emergency Response Protocols. Each Security Officer must use good common sense and follow through with a clear mind and complete respect for personal safety. The lives of our officers as well as the lives of others are ofthe highest priority. In addition to AIS emergency training, guards will follow evacuation and emergency procedures. This shall be completed as a part ofthe orientation and site -specific training program.
TYPES OF EMERGENCIES:
1. Man Made
Fires (Arson) .
Accident/Injuries (Train, Bus, or Car)
Bomb Threats
Blackouts
Terrorist Activities
Robberies (Armed)
Active Shooter
Riots
2. Natural
Earthquakes
Storms
Floods, etc.
Universal Emergency Response Procedures are a set of standard, clear directives that may be implemented across a variety of emergency situations. When an emergency begins, guards are to decide which procedure to implement, based on the situation.
UNIVERSAL EMERGENCY RESPONSES:
1. Procedures
Alert Status
Alarms
Evacuation
Lockdowns
2. Emergencies
Workplace Violence
Chemical Spills (HAZMAT)
Psychiatric Crisis
Medical
Severe Weather
51551
Proposal for RFP— The City of Diamond Bar RFP Private
ale Ave, Irwindale, CA 91706 Telephone: (626) 858-718
Services
Facsimile: ( 626) 858- 2882
ABSOLUTE AIRNATIOML SECURITY
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ACTIVE SHOOTER EMERGENCY RESPONSE
First and foremost, the guard must ensure the safety of his or her life. Once the threat of one' s life is past, the officer must contact the client to determine .the course of action to be taken. Once the authorities have been informed, it is the officer' s duty to preserve the life ofthose around him. This includes keeping calm and directing staff away from the direction of activity. The guard should be familiar with the authority' s evacuation and lock -down drills.
Communication
Essential information that should be relayed to the command post include:
Status of crisis site ( secure or unsecure)
Status of law enforcement personnel (number injured, killed, or wounded) Status of criminal or terrorist subjects ( killed, wounded, or captured) Status of other occupants (killed, wounded, or in custody) Current actions in progress
Location, description, and status of any IEDs
Follow-up needs such as EOD, emergency medical services (EMS), or other As an initial responder, AIS guards will be responsible for rapid deployment of subsequent responders to the crisis site. AIS guards shall be reinforced in all training and understood by all members of potential responding agencies. This is to prevent our guards from being vulnerable to misidentification by responding parties.
Evacuation
Because ofthe nature of an active shooter incident, officers may not be able to begin automatically evacuating others prior to securing the threat. Rescue operations should begin once the threat is neutralized. Several factors need to be considered when evaluating the evacuation of wounded and non -wounded individuals:
If wounded persons need to be evacuated, they should be moved to the established evacuation exit point
Evacuation of wounded persons should begin as soon as practical Security outside the crisis site will dictate the timing ofthe evacuation Evacuation shall only be conducted if sufficient safeguards are in place to provide for safe movement.
for RFP —The
5155 Irwindale Ave, Irwi
of Diamond Bar RFP Private Security Services
e, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 6;
ABSOLUTE ATERNADONAL SECUM
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BOMB THREAT RESPONSE PROCEDURE
If a bomb threat_is received, either by phone or other means, the person receiving the call should remain calm and attempt to get as much ofthe following information as possible on a bomb threat report form. Ifthe caller wishes to talk, or answer questions, use open-ended questions and let the caller talk.
DO NOT CUT THE CALLER' S ANSWERS OFF. The longer the caller talks, the greater the possibility of obtaining valuable information.
Time the device is set to go off.
Location ofthe device.
Type of device and description.
Reason for setting the device.
Notify authorities immediately as well as your facility supervisor, manager, operator, or
administrator. If possible, signal or pass a note to other staff to listen and help notify authorities.
Wrote down as much information as possible that will aid investigators: Caller ID Number, exact wording ofthreat, type of voice or behavior, etc, Record the call, ifpossible.
Ifa package that appears suspicious is received or found within the Sites, the guard will notify City officials and the Los Angeles Police Department. The guard shall not handle the package and will clear the immediate area of staff. Ifthe package appears suspicious to officials, he or she will ask the designated staff representative to send for the police and bomb squad. When reporting to 9mI- I and the local law enforcement, explain why the item looks suspicious and follow their further instructions. Law enforcement will assess the situation and provide guidance regarding shelter -in - place or evacuation. If no guidance is provided and you feel you are in immediate danger, calmly evacuate the area. Distance and protective cover are the best ways to reduce injury from a bomb.
The guard is to keep the area clear until the police or bomb squad arrives and completes its inspection. Emergency Evacuation Procedures will be conducted by the guard who will be notified whether or not only a single area will be evacuated or ifthere will be a general evacuation ordered. Every situation is unique and should be handled in the context ofthe facility or environment in which it occurs. Facility supervisors and law enforcement will be in the best position to determine if a real risk is posed and how to respond. for RFP— The City of Diamond Bar RFP Private Secu
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile:
Services
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TELEPHONE
BOMBTHREAT CHECKLIST INSTRUCTIONS:
BE CALM, BE COURTEOUS. LISTEN. DO NOT INTERRUPT THE CALLER: YOUR NAME: CALLER'
SIDENTITY SEX: Male ORIGIN
OF CALL: Local VOICE
CHARACTERISTICS Loud _
Soft High
Pitch _ Deep Raspy _
Pleasant Intoxicated
Other
ACCENT
Local _
Not Local Foreign _
Region Race
TIME:
DATE: Female _
Adult _ Juvenile _ APPROXIMATE AGE: Long
Distance Telephone Booth SPEECH
Fast
Distinct
Stutter
Slurred
MANNER
Calm
Rational
Coherent
Deliberate
Righteous
Slow
Distorted
Nasal
Other
Angry
Irrational
Incoherent
Emotional
Laughing
LANGUAGE
Excellent _
Good Fair _
Poor Forll
Other
BACKGROUND
NOISESFactory
Machines
Music
Office
Machines
Street
Traffic
Trains
Animals
Quiet
Voices
Airplanes
Party
Atmosphere
BOMB
FACTS PRETEND
DIFFICULTY HEARING -KEEP CALLER TALKING - IF CALLER SEEMS AGREEABLE TO FURTHER CONVERSATION, ASK QUESTIONS LIKE: When
will it go off? Certain Hour Where
isit located? Building What
kind of bomb? What
kind of package? Time
Remaining Area
How
do you know so much about the bomb? What
isyour name and address? If
building is occupied, inform caller that detonation could cause injury or death. Activate malicious call trace: Hang up phone and do not answer another line. Choose same line and dial 57 ( if your phone system has this capability). Listen forthe confirmation announcementandhang up. Call Security at 911 and relay information about call. Did
the caller appear familiar with plant or building (by his/her description ofthe bomb location)? Write out the message inits entirety and any other comments ona separate sheet of paper and attach tothis checklist. Notify your supervisor Nmmediately. Proposal for
RFP —The City of Diamond Bar RFP Private 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-718 I Services 858- 2882
31 rff tgnun
ABSOLUTE MTERIMTYOML SECURITY
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CHEMICAIL nFA3 ONSE PROCEDURE
Chemical spills. can occur within or outside ofthe facility. When a chemical spill happens, it may not be readily apparent as a hazardous materials incident. You will not necessarily see the spill or smell chemical fumes before it affects you or others around you.
Typically, the first signs that a chemical spill has occurred will be reports of dizziness, fatigue, or nausea by two or more persons within a specific area. If you become aware oftwo or more people reporting feelings of illness when exposed to a specific area, do not attempt to investigate the suspected area. yourself. Notify Absolute International Security Post Commander and/or management immediately.
When a chemical spill is suspected or confirmed, the first priority shall be the safe and immediate evacuation of all persons from the affected area. Security personnel shall be utilized to search for and evacuate persons from the affected areas only if the circumstances show that such an action does not pose undue hazard to Security personnel.
Security personnel shall notify local emergency services ( i.e. police and fire), explain the
circumstances, and await emergency response.
Security personnel shall contain the affected area and not permit any patrons or employee' s access until the situation has been successfully resolved.
If a chemical spill occurs outside of the building, it may involve a container marked with an identification placard. Security personnel shall determine, from a safe distance, if an identification placard is visible on the involved container(s). They shall note the placard' s number, color code, and symbol(s) and be able to provide this information to responding Emergency Services personnel.
See attachment # 2 for samples.
Precautionary Measures
Do not assume gases or vapors are harmless due to lack of odor.
Do not walk through, touch, or come into contact with any type of spilled materials.
Remain at a safe distance from the location so as to avoid inhaling fumes, smoke, or vapors from any spilled materials.
Remain alert for the possibility offire within the containment area.
Notify all department managers/supervisors ofthe affected area and instruct them to ensure that no employees inadvertently enter the containment area.
Any reports of exposure to chemicals by employees or patrons shall be immediately reported to the on -duty supervisor for proper treatment and documentation.
Proposal for RFP —The City of Diamond Bar RFP Private
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 858-2882 Services
32 ABSOLUTE MTEMATIONAL SECURITY '
VIII 1i( iliiliiiliii(( isi ii ii ir, iiPsmat ROBBERY REPORT SYSTEM Ensure Staff
Safety When Safe,
Ca11911 Notify Field
Supervisor Field Supervisor
Will Notify AIS Project Manager Mr. Bryan
Colindres Cell: (626)
84&7406 AIS Will
Notify the Client Remember what
therobber looks like &provide the best description possible Don't touch anything until Police arrive aWait
for
Further Instructions from thePolice Department Proposalfor RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: ( 6261 858-7188 Facsimile: (626) 858-2882 33 J$;
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FIRE EMERGENCY RESPONSE PROCEDURE
The surest way in which to control afire is to prevent it from happening in the first place.
All
Security personnel are responsible for remaining alert for any circumstances within their area of responsibility which could result in or increases the chance of a fire. The following are examples of what -each officershould consider basic prevention measures:
Always be on the lookout for combustibles. Flammable liquids such as gasoline are not to be used for cleaning purposes. Liquids not contained in their original containers are to be removed from public areas.
Refuse must always be placed in proper containers and disposed of in a timely manner.
Be aware of maintenance work in your area of responsibility, particularly welding or electrical work. Check the work area thoroughly for "hot spots".
IfFire is detected:
Although it is impossible to determine to what extent a fire represents a hazard, the following procedures are a guideline for Security personnel:
Notify staff, by radio or telephone, of any report ( or personal observation) of smoke or flames.
Clear/evacuate the immediate area of patrons and employees.
If the fire is accessible, attempt to extinguish it.
If the fire cannot be extinguished, close
any doors In the area in order to help contain the blaze.
Stay in the immediate vicinity, if safe to do so, until assistance has arrived.
Ifthe fire is large or appears to be out ofcontrol, immediately notify emergency services (i.e. police and fire) and contact all department managers on property and forewarn them to prepare for implementing the Evacuation Procedures.
If any fire is detected in any location on the jobsite, the first thing to do is summon the local Fire Department. Officers must be prepared to provide the exact address ofthe location. Then, officers must immediately notify their supervisor as well as the Client. for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 882
ABSOLUTE MTEMATIONRL SECURITY '
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FIRE EMERGENCY REPORT SYSTEM
Fire Emergency
Identify What Class of Fire- A, B, or C
Use of Fire Extinguisher if the fire is small & contained Do not attempt to fight any fire that is large and obviously out -of -control Never cut off your escape route to safety
Your next top priority must be the protection of lives.
Activate or sound the fire alarm. Then coordinate an evacuation with the proper authorities.
Ca11911
Call the Fire Department
Notify Field Supervisor
Field Supervisor Will Notify AIS Operations Manager and Officials Mr. Bryan Colindres
Cell: (626) 848- 7406
AIS Will Notify the Client
Wait for the Fire Department
Check that the Fire Department has quick and easy access to the location of the fire.
Unlock and open gates and doors.
Do not permit patrons to depart in vehicles
Clear all access routes for emergency vehicles and equipment.
Position yourself beside the street where you can easily be seen Direct the Fire Department to the affected area.
Avoid having people walking or running around on the external perimeters ofthe location Once the Fire Department has arrived, the Captain/Chiefwill be in charge Control emergency access routes clear by keeping all unauthorized persons away from the emergency area
Proposal for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 35 ABSOLUTE EMOML SECURITY
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FIRE EXTINGUISHER USE & CARE
1. Types of Fire Extinguishers ,
There are four fire classificationsand specific typesof extinguishersareused for each, as described below.
If you have not been trained infire suppression, or proper use of afire extinguisher, please do not attempt tocombat afire. Call for assistance and attempt toconfine the fire to the smallest area possible. Class
A: The types of fires can be put out with water include wood, paper, rubber, plastics, and fabric ( ordinary solid materials). Water acts as a cooling agent, thus reducing theheat of the fire. After a Class Afire is put out, it must be "overhauled". This means that the material mustbebroken up
to ensure all embers are smothered. A Class Afire extinguisher canbe a silver container filled with water and aspecial " wetting" agent Thistype of extinguisher canshoot anapproximate 5' to 40' stream of water. It can be a red container filled with afoam that removes theair and heat of afire or dry chemical or halon that breaks the chain reaction ofafire. Class Be Fires from vapors formed above flammable liquids, such as gasoline, tar, cleaning fluids, and grease, where the vapors mix with the air. These fires are put out by dry chemical, or halon, as well as well as by an extinguisher that contains aspecial foam or carbon dioxide (CO2). These Types
of smothering agent break up the chain reaction between oxygen and vapors, and they are considered most effective for putting outthis type of fire. Class
C: Class Cfires are those found with electrical equipment. Atfirst knowledge ofan electrical fire.
TURN OFF the electricity. The fire then becomesa Class Afire and can be treated as Class Afire.
When treating a Class Afire, a carbon dioxide, dry chemical, or halon extinguisher canbe used.
If the electricity cannot beturned off at once, be sure to use a chemical extinguisher, NOT water.
If water isreleased upon this type of fire, the electricity may travel up the stream of water through theextinguisher. • Class
D: A Class Dfire refers tocombustible metal fire, such as the magnesium metal sometimes Found incertain automobile engines. These can only be put outs bya Class Dfire extinguisher. Water will only feed the fire: it would take atremendous amountof water toput out this Type of fire.
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2. Use and Care of Fire Extingunghers' ..
Extinguisher (carbon dioxide, dry chemical, or halon) should be serviced once a month by inverting the extinguisher and shaking it. Once a year, an authorized service should inspect and recharge the extinguisher. Once an extinguisher is used, never place it back in its original place; be sure it is recharged immediately by and authorized service company. To use a fire extinguisher, the acronym P.A.S. S." is the basic operation.
Pull the ring pin
Aim the nozzle at the base ofthe fire
Squeeze the handle
Sweep the handle
Sweep the nozzle from the side to side
Ifthe extinguisher has an insulated, be sure to hold the handle, not the hose. As carbon dioxide is discharged, it creates static electricity that can shock you.
3. Keys to Combating A Fire
Use the appropriate fire extinguisher to combat the fire. The type of fie the extinguisher was made for is labeled on the container. Most ofthe building extinguishers are ofthe ABC type, which can be used on most types of fires.
When at all possible, two or more people should fight a fire. Never enter a room alone, unless a person' s life is in danger.
Feel the doorknob for heat before entering the room. If the door or doorknob is hot to the touch, do not enter. This indicates the room is engulfed in flames and opening the door will cause the fire to spread rapidly. If you determine it is safe to enter the room, close doors to prevent any fire from spreading.
Fire, gases and smoke will rise: therefore, if you must enter a room to save a life, crawl on your hands and knees along the floor.
Do not touch electrical wiring or television sets.
Caution is advised when using fire hoses, which could result in water damage. for RFP —The of Diamond Bar RFP Private Secu
5155 Irwindale Ave, Irwindale, CA 91706 Telephone:
Services
2iS2i-/ 1 i6 Facsimile: ( 6Z6)
37 MEDICAL EMERGENCY RESPONSE PROCEDURE
In instances of serious injury or illness, the following steps shall be taken:
Notify emergency services and provide the exact location of the victim and describe the medical problem/symptoms.
Keep the victim still.
Security personnel shall attempt to obtain detailed information about the incident. Security personnel shall ask the victim ( if conscious) about their condition, and/or interview any available witnesses. Security personnel shall remain with the victim until relieved by Emergency Medical Services (EMS) personnel.
The decision ofwhether or not to administer First Aid at the scene ofan accident/injury is a personal one. The Good Samaritan law protects people who choose to perform First Aid, as long as the action taken is reasonable under the circumstances.
Automatic External Defibrillator & CPR (AED) if applicable Certified personnel may authorize the use of the AED and CPR in accordance with the training received when the person is unconscious.
Bloodborne Pathogens
Employees or patrons may be exposed to blood while rendering first aid, cleaning up spills, cut/punctured by a potentially contaminated sharp object(s), or other contaminating activities.
If
this occurs, the following steps must be taken:
Ensure that other employees or patrons are not exposed unless properly protected (i.e. gloves, goggles, etc.)
Obtain all available information on the person who was the source ofthe blood.
Notify Absolute International Security Post Commander and/or Management.
Security personnel shall ensure the proper handling of the exposure, including all required documentation and notifications, as required by the Blood -borne Pathogens procedures.
Proposal for RFP —The City of Diamond Bar RFP Private S 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Services
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ABSOLUTE ATERMTIOML SECURITY ` '
AIS COVID49 Safety Policy
At Absolute International Security (the " Company"), the health and safety of our employees is our top priority. With the spread ofthe COVID- 19, the Company must remain vigilant in mitigating the outbreak and spread ofthe virus. In order to be safe and maintain operations, the Company has developed this COVID- 19 Prevention, Preparedness, and Response Policy (the Policy") to be implemented, to the extent feasible and appropriate, throughout the Company and our worksites. This Policy is based on information available from the CDC, OSHA, and state and local Health Department officials, at the time of its development, and is subject to change based on further information provided by those officials. The Company may also amend this Policy based on operational needs.
I. AUTHORITY AND RESPONSIBILITY
A. Responsibilities ofEmployees
The Company is asking every one of our employees to help with our prevention efforts while at work. In order to minimize the spread of COVID- 19 at our worksites, everyone must play their part. As set forth below, the Company has instituted various housekeeping, social distancing, and other best practices at our worksites. All employees are responsible for following these guidelines, using safe work practices, following all directives, policies, and procedures, and assisting in maintaining a safe work environment. In addition, employees are expected to report to their managers or supervisors ifthey are experiencing signs or symptoms of COVID49, as described below, or ifthey become aware of any COVID49 hazards. It is the Company' s policy to ensure that employees can report COVID- 19 symptoms and hazards without fear of reprisal.
Employees may inform their managers or supervisors of any COVID-19 hazards identified by notifying them in writing by describing the hazard in detail.
B. Training and Instruction
The Company will provide effective training and instruction for employees, which includes:
COVID- 19 policies and procedures to protect employees from COVID- 19 hazards and how to participate in the identification and evaluation of COVID49 hazards under the Identifying and Evaluating COVID- 19 Hazards section ofthis Policy.
IL GENERAL SAFETY POLICIES AND MANAGING COVID-19 HAZARDS A. Identifying and Evaluating COVID- 19 Hazards
5155 I
posal for RFP —The City of Diamond Bar RFP Private S
Ave, Irwindale, CA 91706 Telephone: (626) 858-7188
Services
Facsimile: ( 626) 858- 2882
39 ABSOLVE M SUM A..
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The Company continues to monitor the applicable orders and general and industry -specific guidance from the State of California, Cal/OSHA, and local health departments related to COVID- 19 hazards and prevention at the workplace. In order to identify and evaluate potential COVID- 19 hazards, the Company will conduct workplace -specific evaluations, from time to time, in order to evaluate existing COVID49 prevention'controls, identify the need for different or additional controls, and correct any potential COVID- 19 workplace hazards.
B. Health Screenings
The Company expects that employees will evaluate their own health and- symptoms before reporting to work. All employees will be asked to complete a Notice of Collection ofEmployee COVID- 19 Health Information before entering the physical work location. If screenings are conducted at the workplace, both screeners and employees will wear face coverings during the screening. Any employee who has a temperature of 100.4 degrees or higher and/or answers " Yes" to any exposure or symptom questions, will be asked to leave the worksite and return home. The temperature of each employee will be taken with anon -contact thermometer.
All visitors, clients, and vendors will be required to complete a Health Questionnaire and Liability Waiver to assess exposure to COVID49 and will be asked to leave the premises if exposure or symptoms are determined.
C. Staying Home When Sick
Employees must familiarize themselves with the symptoms of COVID- 19, which include, but are not limited to, cough, shortness of breath or difficulty breathing, fever or chills, fatigue, muscle or body aches, headache, sore throat, new loss oftaste or smell, congestion or runny, nose, nausea, vomiting, or diarrhea. If an employee has any ofthe following, they should seek medical care right away: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face. Please note this list is not all possible emergency symptoms and it is possible that an infectious person may have no symptoms. Employees should call their medical provider for any other symptoms that are severe or concerning to them.
If an employee develops any ofthe symptoms above, especially fever and symptoms of respiratory illness, such as cough or shortness of breath, the employee SHOULD NOT GO TO WORK and immediately notify their supervisor and healthcare provider. Likewise, if an employee comes into Close Contact with someone showing these symptoms, they should call their supervisor and healthcare provider right away. Employees should wait until they have been for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Fa 858-2882
ABSOLUTE MTEMATIOML SECURITY
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cleared by a healthcare provider before returning to work, If an employee shows symptoms of acute respiratory illness and/or COVID- 19 at work, they will be sent home immediately.
D. Notice ofAbsences
Employees who will be absent from work should generally follow the Company' s regular procedures for notifying the Company of the need for time off.
If an employee is out sick or shows symptoms of being ill, it may become necessary to request information from the employee and/or their healthcare provider, subject to applicable laws. In general, the Company may request medical certification to confirm an employee' s need to be absent and to confirm that it is appropriate for the employee to return to work. The Company will comply with all applicable statutes, laws, and regulations that protect the privacy of persons who have a communicable disease.
E. Employee Accommodations
In accordance with applicable state and federal law protecting qualified individuals with medical or other conditions that put them at increased risk of severe COVID- 19 illness, the Company will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. The Company is committed to complying with all applicable state and federal laws, including the Americans with Disabilities Act, the Americans with Disabilities Act Amendments Act, and the Fair Employment and Housing Act. Further, the Company will not retaliate or otherwise discriminate against an individual for requesting such an accommodation in good faith.
If an employee believes they require an accommodation from the Company, they should contact their supervisor or Human Resources Director to request such an accommodation. The Company will engage in the interactive process with the individual to determine ifthere is a reasonable accommodation that may be provided. The employee should specify what accommodation the employee needs to enable them to perform the essential functions oftheir job, preferably in writing.
F. No Retaliation or Discrimination
The Company will not retaliate or discriminate against any job applicant or employee for reporting or disclosing a position.
51551
posal for RFP —The City of Diamond Bar RFP Private S
Ave, Irwindale, CA 91706 Telephone: (626) 858-7188
arity Services
Facsimile: ( 6261 858- 2882
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5. Staffing Capabilities
AIS currently services the Counties of Los Angeles, Orange, Riverside, and San Bernardino. This includes municipal, government, and private contracts in both armed and unarmed positions. AIS is currently expanding company operations by partnering with local workforce agencies such as Goodwill, Vet Hunters, and America' s Job Centers. This allows our company to meet specific officer requirements from our clients including bilingual in Spanish, experience working with law enforcement, and officers with proven history of high -caliber security training. a. Staffing Plan
We will staffyour location as indicated in RFP with officers) who have been highly trained in their security responsibilities as well as customer service. We will utilize officers who have been trained for the specific details' and scope of work at your sites and we will train another two officers for backup. This will ensure that there is a consistent presence with officers who are familiar with the post assignments, employees, vendors and guests. Additionally, we will also have our Field Supervisors trained for the specifications of your post and be ready to deploy at a moment' s notice.
We will never send out an officer who does not understand the scope of work or what your expectations are. This ensures that you will always have highly trained personnel on site at any time.
For whatever reason, ifthe usual officer is unable to work, we will deploy a replacement that is also trained and has knowledge of all aspects ofthis post. Once on post, the replacement officer will be required to perform the same duties, tasks and assignment to those of the regularly scheduled officers.
b. Security Guard Absences
As with any human capital industry, the security service industry has known attendance issues including tardiness and last-minute call offs. Absolute International Security has implemented many steps to minimize this issue. The first step is to ensure clear communications between scheduling, communications, quality assurance, and operations departments to ensure that a clear schedule is produced with officers who are qualified and happy with the sites that they are assigned to, thereby minimizing attendance mishaps as much as possible. Secondly, we implement a pool of rover/Quality Assurance officers who are trained for the Foothill Transit sites to allow us to fill vacant spots on a moment' s notice to ensure that the client never ends up with an unprotected site. c. Emergency Requests
AIS has a 24/ 7 Call Center for our clients to immediately speak to a communications officer/Dispatch regarding any additional service needs, suggestions, questions, concerns, or complaints. Any emergency requests will be directed to AIS management who will contact the client with a plan of action. AIS will fulfill requests to the best of our ability, including using site - trained supervisors for emergency coverage ifneeded. Any emergencies will have AIS management contact the client with the event briefings and ifnecessary, pursue an in -person meeting to address the situation. Our clients will have the emails and phone numbers to our management team. 5155 I
posal for RFP —The City of Diamond Bar RFP Private S
Ave, Irwindale, CA 91706 Telephone: (626) 858-7188
Services
42 ABSOLUTE INTERNATIONAL SECUMTY`U&TUMV4e ATS
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6. Electronic Monitoring Methods
Check in and Check Out System
When a security officer begins his shift, he reports directly to the post (job location) and calls our 24-hour IN-HOUSE dispatch center to check in, The dispatch center keeps track of the check in and check out times computerized for every guard and every shift for all Absolute International Security Customers,
Sign -in Sheets
In addition to calling in and out,,we also implement sign in and sign out sheets at each job site. The sign in sheets are collected by one of our field supervisors and are turned in to our headquarters.
The sign in sheets are then compared with the call in and call out log for each employee. Once this is completed, the time sheets are checked against the post schedule to ensure that the correct employee is checking in and out and that there is no unnecessary overtime being worked and there is full coverage ofthe post. Ifthere are any changes in the schedule or hours worked, it is updated on our weekly schedule. All sign in sheets and call in and out logs should match the schedule for a particularjobsite at this point. Ifthe post does not require a sign in and out sheet, dispatch matches all time sheets to the call in and out logs to ensure the hours of work are accurate.
Electronic Sign -In Equipment/Method
AIS utilizes software to keep track of work schedules and check in/out times. Guards can clock -in from their phone and the client can verify the guards' time and location when reviewing timesheets.
Geofencing the work site means guards can only clock in with the app when they are actually within the perimeters ofthe client' s site. Timesheet summaries breakdown hours in a pay period and allows for easy export of timesheet reports, Spot overages allow clients to easily see the differences between scheduled vs. worked hours. Upon request, AIS can provide a work tablet for each site for employees to clock -in without using aGPS-enabled device.
Track Tik Tracking
AIS uses a mobile, web -based software solution called TrackTik. TrackTik is specifically designed for security companies that want real time oversight at their sites. This program can allow the client to see real time reports, GPS, and incident reports, Our guards are instructed to write hourly activity reports using a mobile phone that is provided by AIS. One key feature that we use is the scanning of NFC checkpoints. These checkpoints can be placed at an area of importance which will physically force the guard to scan this checkpoint on an hourly basis. Once scanned, the phone can provide a follow up prompt of the clients choosing. This can be a reminder to the guards to shut for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 ne:( 626) 858-7188 Facsimile: ( 62 ABSOLVE ATERMHOML-SECU>M un
any open doors, or to make sure certain places are secure and locked. TrackTik can be accessed through any mobile device. This includes tablets, phones, and computers. The client can monitor the guard' s live GPS location which updates every few minutes. This can give peace ofmind to the client knowing that the guard is on site and patrolling. Reporting an incident through TrackTik is very easy. The report can include any pictures ofthe incident, a detailed report ofthe incident and any follow-up procedures as well. Overall, TrackTik is a great tool that we use to monitor and supervise the guards.
Reports
Fburry ActlYR, Rpat • ` 4"/.'IlrtYll•45m YJ.MYICr.S lACACSNIFtJ+J Y:AIEA YUp A a ® MM41 Aeth* Report • 4)! lr/ 1011• n Y Y, sws un vSaN FtDcoKnrW r+P c5 IO In the reports page, Users will be able to see hourly activity reports.
User can see the Report type, date, who reported it, and the account name.
User can click on the box with "With Incident Flags Only" to only see Incident reports. axe wm: e. m
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Documents
In the Documents page, User must choose a specific site to see the documents related to that specificsite.
User can download these documents with the green download button that is labeled Download".
GPS Tracks
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5155 Irwindale Ave, Irwindale,
of Diamond Bar RFP Private
6 Telephone: (626) 858-71P
Services
626) 85t3- Lt3t31
ABSOLUTE INTERNATIONAL SECURITY
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The GPS ` r`aIt s uses the GPS location ofthe phone to determine the position ofthe guard.
The Green bars on the bottom signal movement and GPS activity.
The Red Dots symbolize individual scans, reports, Geofence movement and TrackTik Activity.
To see the timeline ofthe GPS, drag the timeline to User preferred time or use the drop -down menufor more precise times and dates.
In the white box on the map, User can see details such as the phone number, the guard' s name, thetime and date, and the accuracy ofthe GPS location.
The little picture ofthe guard on the map indicates the location ofthe guard at that time.
Checkpoint Scan Logs
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can see in live time which points the guard has scanned. This list can help visualize theroute the guard istaking Quick summaryof scans without needing toopen the full report for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: ( 626) 858- 2882 45 C-:4L5AGA '
7. Hiring and Background Checks
I.m - -
Our Officers are our most important asset, they represent AIS and you, the client. Therefore, AIS management considers many different components whenhiring a security guard. We will only recruit applicants who we deem worthy ofwearing our badge and uniform. We seek to hire personnel that not only have experience, but also have " mentality fit for a guard".
Our
commitment to.recruiting and hiring quality officers ensures that we retain a professional team to minimalize turnover and provide better client satisfaction.
We recruit applicants through several resources- advertising through local newspapers and our website, job fairs, and government agencies. The majority of our New Hires, however, come from word of mouth, recommended from our current staff. We give special attention' to former Police Officers and Military Veterans' in particular because they have already established the disciplined qualities we are seeking. Many of our officers are veterans who were introduced to us through Work Source, a job placement agency for veterans. In addition, we have hired officers from EDD, L.A. County Department of Education, L.A. Puente Adult School, and several more.
Diversity is an asset we look for in an Officer. We look for professional personnel that can bring more to the table, especially here in Southern California where we are known to be a diverse state. Bi/Multi-Lingual Officers are a great advantage when working with the public. Our current staff speaks several languages: English, Spanish, Cantonese, Chinese, Mandarin, and Vietnamese as well as many others.
Application Process. Each applicant is required to fill out our detailed application AIS corporate offices to confirm that the candidate has the ability to communicate, read instructions, and most importantly, write legibly and intelligibly. Legible handwriting comes in handy when trying to read an. Officer' s detailed report. of an important incident, Certification & Training Requirements. New Recruits must have a valid guard card issued by the State of California Consumer Affairs and the Bureau of Security & Investigative Services ( BSIS). We confirm this by checking the current status of the candidates' guard card number thru our contacts at BSIS and their website. We request copies of any and all certifications they may have obtained to confirm that the guard cards are up to date. Officers must also possess the PR-24 baton card to carry a baton. Additionally, First Aid or EMT -I certification, a Cardiopulmonary Resuscitation (CPR) card, and a valid California Driver's License are required.
Physical Abilities. Even though we are an equal opportunity employer, most posts require a certain baseline of physical abilities that require us to take into account past injuries or current disabilities to provide you with the best service we can provide. This would be limited if our officers were not able to stand at a post for periods oftime or walk around at a service location.
Contact References. AIS management will also review and contact the applicant's job Proposal for RFP —The City of Diamond Bar RFP Private
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-718 Services
Facsimile: ( 626) 858-2882
ABSOLUTE MTEMATIONAL SECURITY of
references to ensure the character being presented on paper matches the candidate' s actual in -field work quality or experience. Sometimes, the applicants will embellish their descriptions of actual work performed. We want to reassure beforehand so that we do not make somebody else' s old problem our new problem.
Work Abilities & Experience. We also look for past experiences in similar types of environments. By doing so, we ensure that the applicant will have some knowledge of the work they will be required to perform. For example, in filling posts for Pomona City Hall, we would prefer an experienced, professional individual with the physical abilities to move swiftly, lift up to 50 lbs, and respond to the needs of the staff and visitors.
Background Check or Verification. All personnel hired by AIS is screened through Megan's Law sex offender registry and 'Verified to have a clear' record, free from any criminal activity. If a client requires further investigation before an Officer is considered to serve at a particular location, we utilize HireRight to conduct a more in depth investigative background check.
Picture Identification. All Officers will be photographed and issued a picture identification card which they will carry at all times. This identification card is to be properly displayed while on duty. It is typically worn on the lapel ofthe uniform shirt or clipped onto the front pocket for clear identification.
Drug Testing. Upon request from the client, AIS will have officers complete and pass a drug screening, a finger printing process, and a medical examination to determine fitness to perform assigned duties
LiveScan. All officers are required to undergo federal LiveScan with the Department of Justice (DOJ). The purpose for these background checks is to evaluate criminal backgrounds prior to employment, licensure, or certification. Candidate background reports are provided to the client to be approved before being placed on the staffing plan.
Zero Tolerance. All officers are required to be up to date with any Local or State mandated requirements. If made aware, we will promptly notify our Officers when they need to take care of any issues. If an Officer refuses to adhere to the request, he will be replaced from the location immediately until he has fulfilled the requirements.
AIS recruits officers through the efforts of Local Work Source Agencies as well as online advertisements and word of mouth. All applicants must complete an application package that AIS Human Resources Department provides. If qualified, the applicant is then interviewed by the Operations supervisor. If the applicant passes the interview process, our HR department will then have the applicant fill out a questionnaire to process a background check. The HR department will also conduct Social Security screening, BSIS certification, and e- verification as needed.
Proposal for RFP —The City of Diamond Bar RFP Private Sec 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Services
Facsimile: ( 626) 858-2882
47 ABSOLUTE AIRMT10ML SECUM
Insurance Policy
Absolute Security International Corp maintains a comprehensive, specific insurance program for its various public and private security contracts. This coverage includes Commercial General Liability, Commercial Auto, Workers Compensation, Employer Liability and Terrorism Protection Plan.
Commercial General Liability:
1, 000,000 for bodily injury and property damage on an " occurrence" basis 2,000,000 for general aggregate
Includes Completed Operations, Professional Liability (i.e., errors & omissions), theft
extension, and lost key coverage
Personal and advertising injury of any one person or organization Includes consequential bodily injury arising out of false arrest, malicious prosecution, slander and libel, and violation ofright of privacy
Product/Completed Agg
Fire Damage
Medical Expense
Umbrella Liability:
Each accident limit: $10, 000,000 and up
Aggregate: $10,000,000 and up
Disease Policy Limit: $1, 000,000 and up
Disease Each Employee: $ 1, 000,000 and up
Terrorism
Crime
Foreign Terrorism Protection Plan
Workers Compensation
General Liability/Errors & Omissions
Employee Dishonesty
Employer Practices Liability Insurance
for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: ( 626) 858-2882 50 ABSOLUTE INTERNATIONAL SECURITY
1liilil(111iliilil11111i1i1i111i1iliiiilil( 1i11( f ,; w 1002 Provides coverage to employers against claims made by employees alleging discrimination, wrongful termination, harassment, failure to promote and other employment -related issues
Each Incident Limit: $500,000
Workers' Compensation and Employer' s Liability:
Each Accident Limit: $1, 000,000
Disease Policy Limit: $1, 000,00
Each Occurrence: $ 1, 000,000
Endorsements
Error and Omissions
Assault and Battery
Lost Keys
Commercial Auto Liability:
Liability: $1, 000,000
o Comprehensive
o Collision
Hired Auto: $ 1, 000,000
o Comprehensive
o Collision
Non -Owned Auto: $1, 000,000
Excess Insurance:
For clients that require an extra level of insurance due to high risk, we can procure a per project excess" policy that is in addition to the coverage of an underlying policy category ( i.e. general liability, auto, crime). AIS will also provide updates on our insurance coverage throughout the term of the Contract to ensure that there is no break in coverage during the period of the Contract. We will provide a thirty (30) day written notice prior to the cancellation or changes of any insurance policya
it for RFP —The City of Diamond Bar RFP Private Security Services 5155 Irwindale Ave, Irwindale, CA 91706 858-7188 Facsimile: ( 626) 858- 2882 51 111111111111111111111111111111111HIIIIIIIIIIIINIa'
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References
County
of Riverside DepartmentofPublic Social Services Name:
Guillermo (Will) Hernandez, Administrative Services Analyst Address:
1400 W. Mihihorn Street, Lake Elsinore, CA 92530 Tel: ( 951) 35&3006 Email:
GTheman@RIVCO. ORGTerm:
04/09/ 2019 — 06/ 30/2023 Type
of Service: unarmed and armed security guard service Brief Service Description: AIS provides unarmed security guards at 33 various locations for County of Riverside DepartmentofPublic Social Services. Our guards are responsible tomaintain asafe environment and a favorable image for all employees and the public. AIS's security officers' main duties are lawfully prevented unauthorized access and secure areas within the County facilities, possess and exercise strong personal interactive skills in dealing with the public, to alway' sdisplay aprofessional image and manner while onduty. City
of Rancho Cucamonga Name:
Neil Plummer, Facilities Superintendent Address:
10500 Civic Center Dr, Rancho Cucamonga, CA91730 Tel: ( 909) 7744092 Email:
Neil. [email protected]:
07/01/ 2018 — 06/ 30/2023 11
months, option torenew inone- year increments toa total of five years Type of Service: unarmed security guard services Brief
Project Description: AIS provides unarmed security guard services for City owned parks, community centers for special events, transit stations, and government facilities. At Transit Station, AIS is to provide standing Security Guard services for Metrolink train station and adjoining parking lots. Services include platform security, patrol routes and parking lot surveillance. AIS provides security officers with electronic patrol tour verification device atthis location. They serve as a visual and physical deterrent tocrime. Their primary role is to protect thepeople and the property ofthe City from potential crime or vandalism, report any illegal activity tothe Police Department, and provide asecurity presence toensure protection inthe area. We also use individual guard tracking andprovide complete tourreports forthe City. County of Los Angeles Fire Department Name:
David Breen, Section Manager/Building Crafts Superintendent Address:
1320 North Eastern Ave, Los Angeles, CA 90063 Tel: (
213) 434- 5874 Email:
David. Breen@fire. lacounty.gov Term:
07/01 /2019- 06/3 0/2024 Type
of Service: armed security guard service Brief
Service Description: AISprovides armed officers forthree sites inLos Angeles Headquarters, Pacoima, and Del Valle Regional Training Center. The screening process includes the Federal LiveScan, physical/drug screening, and certification/ licenses check. The certification andpermits required include the BSIS Guard Card, exposed firearm permit, baton permit, and CPR/126First Aid. At the Los Angeles Headquarters office, there are two positions including one entry access officer who logs visitors inand out of the facility after checking for valid County employee badges and alobby officer who makes periodic patrols and oversees the CCTV system. The Pacoima and Castaic sites require 1vehicle per site which are used for an 8 hour and 24/ 7-hour patrol respectively. Every site has 24/7 coverage every day of the year including federal holidays. for RFP —The City of Diamond Bar RFP Private 5155
Irwindale Ave, Irwindale, CA 91706 T Services
858-
7188 Facsimile: ( 626) 858- 2882
o
oF r
Bureau of Security Investigative Services
O. Rox,989002
Wes
r ,
t Sacramento, CA 95798-9002
DEPARTMENT OF CONSUMER AFFAIRS
A h lK,(llllG + Y
rtv.,, { 946) 322-4000
PRIVATE ERATOR
License No PP016302¢ Valid Until: 01/ 31/ 2023..
tfttR<4
Receipt Noe 9742
ABSOLUTE INTERNATIONAL SECURITY, INC:
5155 IRWINDALE AVE
In accordance with the provisions of.
Division 3, Chapter 11. 5 of the.Business
BALDININ PARK, CA 91706-2'16T ` and Professions Code, thecorripany named hereon is issued a Private Patrol
Operator License Renewal.
0 r
O
MINIM - NON —TRANSFERABLE mmaImiIIIIIII, POST IN PUBLIC VIEW — — — — - WPIPPO 10/2015 :a
0 T
oFsh T
Bureau.of Security and.Investigative.Services
P.O. Box 989002
r, uTg> t West Sacramento, CA 95798-9002
DEPART~ 60 CONsOMER A" Alk . 6p{ rk r L ( 916) 3224000 .
FIREARMS 4
1. -
J C FACILITY
Go, rtiflCate No; :TFF1300 + ti ` K.1 ` ,_ ,' Valid Until: 06/301 024 gtfR;}" kkk
Receipt No.: 1160
A I •S an. eccordance' tiVith the prgVisions of:
5155 IRWINDALE AVE bivision 3, chapter. 1` 1. 5 of the Business BALDWIN'PARK, ``CA 91706-2167: rand Professions .Cone, the; fa illty: named Hereon is issued a Training Facility
irertifioato Renewal-.
NONTRANSFERABLE - - - - - POST IN PUBLIC VIEW - - -
WPITFF' t0/2Qt ,
1 z s Bureau of Security and investigative,8eruices
ekgOP R • uEk. vF P.O. Box 989002
naud West Sacramento, CA 95798-9002 ,
GEPARTM1'0011EONSOMERAFFAIRE ' ( fj1Cd .,,. -( 916) . 22-4000 _. ..
T S rkz'( i;
BATON T1 .+ T ACILITY -
0. H ff
Certifleete Np : TFB1188 w • Valid :Unt11: 06/30/2024
Receipt No,l 566
A' I S. accordance with the provislons of.. r.
5155 IRWINDALE AVE Division 3, Chapter '11. 5 of the Business L. ,
BALDWIN PARK, CA 91`706-216T: and Professions Code; the facility named ' hereon is issued a Training Facility
Certifi cate Renewa . o
NON=
TRANSFERABLE — — — — POST INPUBLIC VIEW all—
0 61
BUSINESS. CONSUMER SERVICES AND HOUSING AGENCY GAVIN NEWSOM, GOVERNOR i i DEPARTMENT OF GONUMIMER AFFAIRS
BSIS i BUREAU OF SECURITY AND INVESTIGATIVE SERVICES
h
I PO Box 980550, West Sacramento, CA 95798
Z`_ I P ( 916) 3224000 1 I' ( 800) 952-52101 I ( 916) 575-7290 1 mvw.bsis.ca.gov
VERIFICATION OF LICENSURE
This is to certify that 1, Alexandra Haynie, am the Custodian of Records at the Bureau of Security and Investigative Services ( Bureau),
Department of Consumer Affairs.
In this
position, I am tasked with searching the records of the Bureau and providing this Certification. A diligent search was made under my direction and any failure to find a record should be regarded with respect to Evidence Code section 1284.
Absolute International
Security, Inc. dba Absolute
Security International, Inc.
4255 Tyler Ave
EI Monte, CA 91731
Personnel: Title:
Lucy Jie Lin
CEO/CFO
License Number:
License Type:
Issued:
Expiration:
Status:
16302
Private Patrol
Operator
01 /26/2009
01 /31 /2023
Current
Association•
11/ 19/2018
I3ureau of Security and Investigative Servic is P.O: Box 889002 N, West Sacramento, CA 95798 9002
j
L.rC7 ( 916) 322-400D .. ',
GVFttW.l t'[ Gh. yVIP IIIAti
t
PRIVATE. PATROL OPERATOR
License No. POO16302
Expiration 01/ 31/ 2023
I
CEO, TRE' OM; CFO OF
ABSOLUTE INTERNATIONAL SECURITY; INC
LUCY JIE•LIN
4255 TYLER AVE:
EL MONTE; CA 91731- 1601
Recetpi No,.
7466
IFF
I Al i
1 Disassociation:
N/A
Secretary of State
Certificate of Amendment AMDTof Articles of Incorporation STK-NA Name Change Only - Stock
IMPORTANT - Read Instructions before completing this form.
Filing Fee - $ 30.00
Copy Fees - First Page $ 1. 00 & . 50 for each attachment page; Certification Fee — $5.00
This Space For Office Use Only
1. Corporation Name (Enter the exact name of the corporation as it 2. 7- Digit Secretary of State Entity currently is recorded with the California Secretary of State.) Number ABSOLUTE SECURITY INTERNATIONAL, INC.
3170681
3, New Corporation Name
Enter the number, letter or other designation assigned to the provision in the Articles of Incorporation being amended e.g., 1., " I", "First", or "One"),
Article I
of the Articles of Incorporation is amended to read:
The name of the corporation is ABSOLUTE SECURITY INTL CORP
4. Approval Statements
4a. The Board of Directors has approved the amendment of the Articles of Incorporation. 4b. Shareholder approval was (check one):
By the required vote of shareholders in accordance with California Corporations Code section 902.
The total number of rit tstCA" ding shares ofthe corporation entitled iovote is 2, 000, 000 The number of shares voting infavor ofthe amendment equaled or exceeded thevote required. The percentage voterequired was more than 50%. OR
Not
required because thecorporation has no outstanding shares. Read, sign and date below (See instructions for signature requirements. Note: Both lines must be signed.) We
declare under penalty of perjury under the laws of the State of California that the matters set forth herein are true and correct of our own knowledge and we are authorized by California lawto sign. 12/ 23/2021 LUCY LIN Date
Signature ( Do not leave blank) Type or Print Name of President 12/ 23/2021 _ LUCY LIN Date
Signature ( Do not leave blank) Type or Print Name of Secretary AMDTSTK-NA (REV 12/2020) 2020 California SecretaryofState bizfile. sos.ca.gov 63
ABSOLUTE INTERNATIOML SECURITY61 IIIIIIIIIIIIIflllll11111111111111111III 111111111111 REQUEST FOR
PROPOSALS FOR CITYOF DIAMOND BAR SECURITY GUARD
SERVICES FOR SPECIAL EVENTS
COST PROPOSAL
AMENDMENT To: City
of
Diamond Bar ATTN: Ms.
Crystal Knox Recreation Supervisor
21810 Copley
Drive Diamond Bar,
CA917654178 From: Absolute
Security
IntlCorp 5155 Irwindale
Ave, Irwindale, CA
91706 Lucy Lin,
President/ QM Tel: ( 626)
858- 7188 llin@absolutesecurityintl. com
July14th,
2022 5155 Irwindale
Ave, Irwindale, California 91706 Telephone: (626)
858-7188 Facsimile ( 626) 858-2882 Toll Free ( 866) 969- 7188 kkk cat. 4
SERVICE FEE
Unarmed Security Officer Rates for City of Diamond Bar
Unarmed Security Guard Hourly Rate: $30.00/hour per officer Holiday/Overtime Rates: $ 45. 00/Hour per officer
City of Diamond Bar
Item Num Item Description Unit of Measure Unit Price
1 Hourly Rate for shifts scheduled 4 hours or less Hourly Fix Price: $ 120.00 2 Hourly Rate for shifts scheduled 4.5 hours or more Hourly 30.00/ hr 3 1 Hourly Rate for holiday shifts scheduled 4 hours or more Hourly 45.00/ hr 4 Hourly Rate for holiday shifts scheduled 4.5 hours or more Hourly 45. 00/ hr 5 Other Fees and or restrictions that are specific to yourfirm Each 45.00/ hr For all the events equal to or less than 4 hours, the price is the same as $ 120.00 Notes:
1. The proposed service rates are valid until Jun 30'h, 2023.
2. Overtime Rates will be applied as incurred by client, asfollows:
a. Any hours worked in excess of8 hours per day, billable at 1. 5 times the regular rate for thefirst 4 hours ofovertime, and any hours worked in excess of12 hours per shift, billable at 2 times the regular rate.
b. Any hours worked in excess of40 hours per week, billable at 1. 5 times the regular rate.
3. AIS observes six (6) annual holidays, New Year's Day, Memorial Day, Independence Day, Labor Day, ThditDay, and Christmas day. Workedperformed on these days is billable kt 1. 5 times the regular rate. The customer can add additional holidays to be paid and billed at the holiday rates.
4. Every shift over 6 hours, security officers) must take 0.5-hour meal break between the 5tlt4t{t hours. This meal break will be nonpaid and non -billed unless S/O does not receive the meal break. Ifthe missed break is caused by client, client' s employees or by an incident or situation related to the client' s scope ofwork, SIO is required to be paidfor the 0.5 hour worked, plus a 1. 0- hour premium pay, both which will be billable to the customer.
5. All rates are acknowledged to befully burdened to include all direct and indirect costs, overhead, profit and shall remainfixed.
6. Notwithstanding anything to the contrary herein, in the event the direct labor cost ofAbsolute International Security (AIS) is increased by virtue ofany increase in state orfederal minimum work rates, other legislation, regulation or taxes, AIS may increase its rates appropriately to reflect such increase. In addition, the rates may be increased in the event ofany strike or emergency conditions which render the services more difficult to provide. 5155 Irwindale Ave, Irwindale, California 91706
Telephone: (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188