City Council Agenda
Tuesday, February 4, 2025 6:30 PM
South Coast Air Quality Management District/Main Auditorium 21865 Copley Drive, Diamond Bar, CA 91765
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Pursuant to the Executive Order, and in compliance with the Americans with Disabilities Act, if you need special assistance to participate in the Council Meeting, please contact the City Clerk’s Office (909) 839- 7010 within 72 hours of the meeting. City Council video recordings with transcription will be available upon request the day following the Council Meeting.
FEBRUARY 4, 2025 PAGE 2
ANDREW CHOU
Council Member
STAN LIU
Council Member
RUTH M. LOW
Council Member
CHIA YU TENG
Mayor
STEVE TYE
Mayor Pro Tem
City Manager Dan Fox • City Attorney Omar Sandoval • City Clerk Kristina Santana
DIAMOND BAR CITY COUNCIL MEETING RULES
Welcome to the meeting of the Diamond Bar City Council. Meetings are open to the public and are broadcast on Spectrum Cable Channel 3 and Frontier FiOS television Channel 47. You are invited to attend and participate. Copies of staff reports or other written documentation relating to agenda items are on file and available for public inspection by contacting the Office of the City Clerk. If requested, the agenda will be made available in an alternative format to a person with disability as required by Section 202 of the Americans with Disabilities Act of 1990. If you have questions regarding an agenda item, please contact the City Clerk at (909) 839-7010 during regular business hours.
PUBLIC INPUT
Members of the public may address the Council on any item of business on the agenda during the time the item is taken up by the Council. In addition, members of the public may, during the Public Comment period address the Council on any Consent Calendar item or any matter not on the agenda and within the Council’s subject matter jurisdiction. Any material to be submitted to the City Council at the meeting should be submitted through the City Clerk.
Speakers are limited to five minutes per agenda item, unless the Mayor determines otherwise. The Mayor may adjust this time limit depending on the number of people wishing to speak, the complexity of the matter, the length of the agenda, the hour and any other relevant consideration.
Speakers may address the Council only once on an agenda item, except during public hearings, when the applicant/appellant may be afforded a rebuttal.
Public comments must be directed to the City Council. A person who disrupts the orderly conduct of the meeting after being warned by the Mayor or the Mayor’s designee that their behavior is disrupting the meeting, may result in the person being removed from the meeting.
INFORMATION RELATING TO AGENDAS AND ACTIONS OF THE COUNCIL Agendas for regular City Council meetings are available 72 hours prior to the meeting and are posted in the City’s regular posting locations, on DBTV (on Spectrum Cable Channel 3 and Frontier FiOS television Channel 47) and on the City’s website at www.diamondbarca.gov/agendas. The City Council may take action on any item listed on the agenda.
HELPFUL PHONE NUMBERS
Copies of agendas, rules of the Council, Video of meetings: (909) 839-7010 Computer access to agendas: www.diamondbarca.gov/agendas General information: (909) 839-7000
Written materials distributed to the City Council within 72 hours of the City Council meeting are available for public inspection immediately upon distribution in the City Clerk’s Office at 21810 Copley Dr., Diamond Bar, California, during normal business hours.
THIS MEETING IS BEING VIDEO RECORDED AND BY PARTICIPATING VIA TELECONFERENCE, YOU ARE GIVING YOUR PERMISSION TO BE TELEVISED.
THIS MEETING WILL BE RE-BROADCAST EVERY SATURDAY AND SUNDAY AT 9:00 A.M. AND ALTERNATE TUESDAYS AT 8:00 P.M. AND IS ALSO AVAILABLE FOR
LIVE VIEWING AT
HTTPS://ATTENDEE.GOTOWEBINAR.COM/REGISTER/3655119043837149525 AND ARCHIVED VIEWING ON THE CITY’S WEB SITE AT WWW.DIAMONDBARCA.GOV.
CITY OF DIAMOND BAR
CITY COUNCIL AGENDA
February 04, 2025
CALL TO ORDER: 6:30 p.m.
PLEDGE OF ALLEGIANCE: Mayor
INVOCATION: Pastor Tino Cordova, United Church
of Christ
ROLL CALL: Chou, Liu, Low, Mayor Pro Tem Tye,
Mayor Teng
APPROVAL OF AGENDA: Mayor
1. SPECIAL PRESENTATIONS, CERTIFICATES, PROCLAMATIONS: NONE.
2. CITY MANAGER REPORTS AND RECOMMENDATIONS:
3. PUBLIC COMMENTS:
“Public Comments” is the time reserved on each regular meeting agenda to provide an opportunity for members of the public to directly address the Council on Consent Calendar items or other matters of interest not on the agenda that are within the subject matter jurisdiction of the Council. Although the City Council values your comments, pursuant to the Brown Act, members of the City Council or Staff may briefly respond to public comments if necessary, but no extended discussion and no action on such matters may take place. There is a five-minute maximum time limit when addressing the City Council.
FEBRUARY 4, 2025 PAGE 2
4. SCHEDULE OF FUTURE EVENTS:
4.1 Planning Commission Meeting – February 11, 2025, 6:30 p.m., online teleconference and City Hall Windmill Room, 21810 Copley Dr.
4.2 Coffee with a Cop – February 12, 2025, 6:00 – 8:00 p.m., Starbucks, 747 Grand Ave. (subject to cancellation).
4.3 Presidents’ Day Holiday – February 17, 2025 – City Offices Closed.
4.4 City Council Meeting – February 18, 2025, 6:30 p.m., online teleconference and SCAQMD Main Auditorium, 21865 Copley Dr.
5. CONSENT CALENDAR:
All items listed on the Consent Calendar are considered by the City Council to be routine and will be acted on by a single motion unless a Council Member or member of the public request otherwise, in which case, the item will be removed for separate consideration.
5.1 CITY COUNCIL MINUTES OF THE JANUARY 21, 2025 REGULAR MEETING.
5.1.a January 21, 2025 City Council Regular Meeting Minutes Recommended Action:
Approve the January 21, 2025 Regular City Council meeting minutes.
Requested by: City Clerk
5.2 RATIFICATION OF CHECK REGISTER DATED JANUARY 8, 2025 THROUGH JANUARY 21, 2025 TOTALING $1,314,830.13.
Recommended Action:
Ratify the Check Register.
Requested by: Finance Department
5.3 DEVELOPMENT CODE AMENDMENT AND ZONING MAP
AMENDMENT TO IMPLEMENT THE 2021-2029 HOUSING ELEMENT.
Recommended Action:
Approve for second reading by title only, waive full reading, and adopt Ordinance No. 01 (2025):
“AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF
DIAMOND BAR, CALIFORNIA, AMENDING VARIOUS
PROVISIONS OF TITLE 22 (DEVELOPMENT CODE) OF THE
DIAMOND BAR CITY CODE TO ESTABLISH A HOUSING
FEBRUARY 4, 2025 PAGE 3
ELEMENT SITE OVERLAY DISTRICT TO IMPLEMENT THE
GENERAL PLAN”
Requested by: Community Development Department
5.4 SECOND AMENDMENT TO CONSULTANT SERVICES AGREEMENT
WITH TORTI GALLAS + PARTNERS.
Recommended Action:
A. Appropriate $58,000 from the General Fund to the General Plan Update Fund 103 to cover the cost to prepare a Water Supply Assessment; and
B. Approve, and authorize the City Manager to sign, the Second Amendment to the Consultant Services Agreement with Torti Gallas + Partners to prepare a Water Supply Assessment for the Town Center Specific Plan.
Requested by: Community Development Department
5.5 BLACK HISTORY MONTH PROCLAMATION.
Recommended Action:
Adopt the Proclamation declaring February as Black History Month.
Requested by: City Manager
5.6 NOTICE OF COMPLETION FOR THE AREA 3 RESIDENTIAL &
COLLECTOR STREETS REHABILITATION AND ARTERIAL STREET
REHABILITATION (GOLDEN SPRINGS DRIVE FROM GRAND AVENUE
TO AVENIDA RANCHEROS, GRAND AVENUE FROM DIAMOND BAR
BLVD TO EAST CITY LIMITS, AND STREETS WITHIN THE GATEWAY CORPORATE CENTER) PROJECTS NOS. SI24101 AND SI24103; THE
GRAND AVENUE AT DIAMOND BAR BOULEVARD DRAINAGE
IMPROVEMENTS PROJECT NO. PW23402; AND THE COLD SPRING
LANE GROUNDWATER DRAINAGE IMPROVEMENTS PROJECT NO.
SI24101.
Recommended Action:
Approve, and authorize the Director of Public Works/City Engineer to file the Notice of Completion.
Requested by: Public Works Department
FEBRUARY 4, 2025 PAGE 4
6. PUBLIC HEARINGS: NONE.
7. COUNCIL CONSIDERATION:
7.1 AGREEMENT BETWEEN CITY OF DIAMOND BAR AND VALLEY VISTA SERVICES INC. FOR RESIDENTIAL SOLID WASTE MANAGEMENT
SERVICES AND WASTE MANAGEMENT COLLECTION AND
RECYCLING, INC. FOR COMMERCIAL SOLID WASTE MANAGEMENT
SERVICES.
Recommended Action:
Approve, and authorize the City Manager to sign the agreements with Valley Vista Services, Inc. and Waste Management Collection and Recycling, Inc.
Requested by: City Manager
8. COUNCIL SUB-COMMITTEE REPORTS AND MEETING ATTENDANCE REPORTS/COUNCIL MEMBER COMMENTS:
9. ADJOURNMENT:
Agenda #: 5.1
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: CITY COUNCIL MINUTES OF THE JANUARY 21, 2025 REGULAR MEETING.
STRATEGIC
GOAL: Open, Engaged & Responsive Government
RECOMMENDATION:
Approve the January 21, 2025 Regular City Council meeting minutes.
FINANCIAL IMPACT:
None.
BACKGROUND/DISCUSSION:
Minutes have been prepared and are being presented for approval.
PREPARED BY:
REVIEWED BY:
5.1 Packet Pg. 7
Attachments:
1. 5.1.a January 21, 2025 City Council Regular Meeting Minutes
5.1 Packet Pg. 8
CITY OF DIAMOND BAR
MINUTES OF THE CITY COUNCIL REGULAR MEETING
SOUTH COAST AIR QUALITY MANAGEMENT DISTRICT/MAIN AUDITORIUM 21865 COPLEY DRIVE, DIAMOND BAR, CA 91765
JANUARY 21, 2025
CLOSED SESSION: 5:30 p.m. – Room CC-8
ROLL CALL: Council Members Andrew Chou, Stan Liu, Ruth Low, Mayor Pro Tem Steve Tye, Mayor Chia Yu Teng
Public Comments: None Offered.
CONFERENCE WITH LEGAL COUNSEL –
EXISTING LITIGATION
Pursuant to Government Code Section 54956.9(d)(1):
American Federation of State, County & Municipal
Employees, District Council 36 v. City of Diamond Bar
PERB Case No. LA-CE-1752-M
Adjourned to Regular Meeting: 6:34 p.m.
CALL TO ORDER: Mayor Teng called the Regular City Council meeting to order at 6:38 p.m. in the South Coast Air Quality Management District Main Auditorium, 21865 Copley Drive, Diamond Bar, CA 91765.
PLEDGE OF ALLEGIANCE: Council Member Stan Liu led the Pledge of Allegiance.
INVOCATION: Associate Pastor Ab Kastl, Landmark Church
ROLL CALL: Council Members Andrew Chou, Stan Liu, Ruth Low, Mayor Pro Tem Steve Tye, Mayor Chia Yu Teng
Absent: None.
Staff present in person: Dan Fox, City Manager; Omar Sandoval, City Attorney; Ryan McLean, Assistant City Manager; Anthony Santos, Assistant to the City Manager; Dannette Allen, Principal Management Analyst; Cathy Nguyen, Management Analyst; Amy Haug, Human Resources and Risk Manager; Greg Gubman, Community Development Director; Jason Jacobsen, Finance Director; Ryan Wright, Parks and Recreation Director; David Liu, Public Works Director; Hal Ghafari, Public Works Manager/Assistant City Engineer; Cecilia Arellano, Community Relations Manager; Joan Cruz, Administrative Coordinator; Kristina Santana, City Clerk.
Staff present telephonically: Grace Lee, Planning Manager; Alex Batres, Management Analyst.
Others present: Aaron Scheller, Deputy, Diamond Bar/Walnut Sheriff’s Station; Stephen Tousey, Captain, Diamond Bar/Walnut Sheriff’s Station; Leticia Pacillas,
5.1.a
Packet Pg. 9
JANUARY 21, 2025 PAGE 2 CITY COUNCIL
LACFD Community Services Liaison.
APPROVAL OF AGENDA: City Attorney Omar Sandoval stated that there was no reportable action to report out of the closed session held at 5:30 p.m. Mayor Teng approved the agenda as presented.
1. SPECIAL PRESENTATIONS, CERTIFICATES, PROCLAMATIONS:
1.1 Proclamation Declaring January 29, 2025 as Lunar New Year.
The City Council presented the proclamation to the Diamond Bar Chinese American Association, represented by President Allen Ku, and Walnut Valley Unified School District Board Member Tony Torng.
2. CITY MANAGER REPORTS AND RECOMMENDATIONS:
2.1 Windstorm Updates.
City Manager Dan Fox provided an update about the recent windstorm.
Acting Assistant Fire Chief Dustin Robertson provided an update on the status of the fires and provided the community with information on how to stay informed and prepare for a fire emergency. Walnut Valley Water District General Manager Sheryl Shaw provided an update on the District’s readiness for an emergency and provided preparedness resources for the community.
3. PUBLIC COMMENTS:
The following provided public comments:
Cynthia Yu, Diamond Bar Library Manager
Douglas Barcon, resident
Amy Mao, Diamond Hills Ranch HOA Board Member
Eleanor Boruah, resident
Lorin Neeley, resident
Allen Wilson, resident
Rudy Chavarria, resident
Deputy Aaron Scheller
CC/Santana reported that one email was submitted by Lorin Neely for public comment, and no guests on the teleconference line requested to speak under Public Comments.
4. SCHEDULE OF FUTURE EVENTS: CM/Fox presented the Schedule of Future Events.
5. CONSENT CALENDAR: C/Chou moved, C/Liu seconded, to approve the Consent Calendar. Motion carried 5-0 by the following Roll Call vote:
AYES: COUNCIL MEMBERS: Chou, Liu, Low, MPT/Tye, M/Teng
5.1.a
Packet Pg. 10
JANUARY 21, 2025 PAGE 3 CITY COUNCIL
NOES: COUNCIL MEMBERS: None
ABSENT: COUNCIL MEMBERS: None
5.1 APPROVED CITY COUNCIL MINUTES:
5.1.A DECEMBER 17, 2024 CITY COUNCIL REGULAR MEETING.
5.2 RATIFIED CHECK REGISTER DATED DECEMBER 10, 2024 THROUGH JANUARY 7, 2025 TOTALING $1,883,371.33.
5.3 APPROVED DECEMBER 2024 TREASURER’S STATEMENT.
5.4 ADOPTED RESOLUTION NO. 2025-01 APPROVING CONTINUED
PARTICIPATION IN THE LOS ANGELES URBAN COUNTY
PERMANENT LOCAL HOUSING ALLOCATION ("PLHA") PROGRAM.
5.5 APPROVED CONSULTANT SERVICES AGREEMENT WITH DE NOVO
PLANNING GROUP TO PREPARE NECESSARY ENVIRONMENTAL
DOCUMENTS FOR A PROPOSED ELECTRONIC BILLBOARD
LOCATED AT 880 SOUTH LEMON AVENUE.
6. PUBLIC HEARINGS:
6.1 COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) PROGRAM
ALLOCATIONS FOR FISCAL YEAR 2025/2026.
CDD/Gubman presented the staff report.
M/Teng opened the public hearing at 8:11 p.m.
There were no Public Comments.
M/Liu closed the public hearing at 8:12 p.m.
C/Low moved, MPT/Tye seconded, to adopt Resolution No. 2025-02 approving the Community Development Block Grant Funding Allocations for Fiscal Year 2025/26.
AYES: COUNCIL MEMBERS: Chou, Liu, low, MPT/Tye, M/Teng
NOES: COUNCIL MEMBERS: None
ABSENT: COUNCIL MEMBERS: None
7. COUNCIL CONSIDERATION:
7.1 TRANSMITTAL OF THE FISCAL YEAR 2023/24 ANNUAL
COMPREHENSIVE FINANCIAL REPORT (ACFR).
FD/Jacobsen presented the report.
5.1.a
Packet Pg. 11
JANUARY 21, 2025 PAGE 4 CITY COUNCIL
There were no Public Comments.
C/Chou moved, C/Low seconded, to receive and file the Fiscal Year 2023/24 Annual Comprehensive Financial Report. Motion carried 5-0 by the following roll call vote:
AYES: COUNCIL MEMBERS: Chou, Liu, Low, MPT/Tye, M/Teng
NOES: COUNCIL MEMBERS: None
ABSENT: COUNCIL MEMBERS: None
7.2 APPROVAL OF A REAL PROPERTY TRANSFER AGREEMENT AND
ESCROW INSTRUCTIONS WITH THE DIAMOND BAR LITTLE LEAGUE
FOR PROPERTY LOCATED AT 22601 SUNSET CROSSING ROAD.
ACM/McLean presented the report.
The following provided public comments:
John Salcedo, resident
Douglas Barcon, resident
C/Liu moved, MPT/Tye seconded, to approve Resolution No. 2025-03, a Resolution of the City Council of the City of Diamond Bar approving a Real Property Transfer Agreement and Escrow Instructions with the Diamond Bar Little League for property located at 22601 Sunset Crossing Road.
Motion carried 5-0 by the following roll call vote:
AYES: COUNCIL MEMBERS: Chou, Liu, Low, MPT/Tye, M/Teng
NOES: COUNCIL MEMBERS: None
ABSENT: COUNCIL MEMBERS: None
8. COUNCIL SUBCOMMITTEE REPORTS AND MEETING ATTENDANCE
REPORTS/COUNCIL MEMBER COMMENTS:
The following Council Members provided a report on meetings attended at the expense of the local agency per Government Code 53232.3(d).
Mayor Pro Tem Tye reported on attending the California Contract Cities 2025 Sacramento Legislative Tour.
9. ADJOURNMENT: With no further business to conduct, M/Teng adjourned the Regular City Council Meeting at 9:15 p.m.
Respectfully Submitted,
__________________________
Kristina Santana, City Clerk
5.1.a
Packet Pg. 12
JANUARY 21, 2025 PAGE 5 CITY COUNCIL
The foregoing minutes are hereby approved this 4th day of February, 2025. __________________________
Chia Yu Teng, Mayor
5.1.a
Packet Pg. 13
Agenda #: 5.2
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: RATIFICATION OF CHECK REGISTER DATED JANUARY 8, 2025 THROUGH JANUARY 21, 2025 TOTALING $1,314,830.13.
STRATEGIC
GOAL: Responsible Stewardship of Public Resources
RECOMMENDATION:
Ratify the Check Register.
FINANCIAL IMPACT:
Expenditure of $1,314,830.13.
BACKGROUND/DISCUSSION:
The City has established the policy of issuing accounts payable checks on a weekly basis with City Council ratification at the next scheduled City Council Meeting.
The attached check register containing checks dated January 8, 2025 through January 21, 2025 totaling $1,314,830.13 is being presented for ratification. All payments have been made in compliance with the City’s purchasing policies and procedures, and have been reviewed and approved by the appropriate departmental staff. The attached Affidavit affirms that the check register has been audited and deemed accurate by the Finance Director.
PREPARED BY:
5.2 Packet Pg. 14
REVIEWED BY:
Attachments:
1. 5.2.a Check Register Affidavit 2-4-2025
2. 5.2.b Check Register 2-4-2025
5.2 Packet Pg. 15
CITY OF DIAMOND BAR
CHECK REGISTER AFFIDAVIT
The attached listings of demands, invoices, and claims in the form of a check register including checks dated January 8, 2025 through January 21, 2025 has been audited and is certified as accurate. Payments have been allowed from the following funds in these amounts:
Description Amount
General Fund $314,406.85
Prop A Transit Tax Fund $2,662.32
Prop C Transit Tax Fund $12,715.40
Community Dev Block Grant Fund $20,362.50
LLAD 38 Fund $31,204.42
LLAD 39 Fund $25,224.32
LLAD 41 Fund $12,244.05
Integrated Waste Mgmt Fund - AB939 $4,268.00
CASP (SB1186) Fee Fund $206.00
Capital Imprv Project Fund $889,146.87
Vehicle Maintenance & Equip Fund $1,589.40
Eq Maint & Replacement Fund $800.00
$1,314,830.13
Signed:
__________________________________
Finance Director
Jason M. Jacobsen
5.2.a
Packet Pg. 16
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT 14234 1/10/2025 SOUTHERN CALIFORNIA EDISON DIAMOND BAR CENTER (103024-120124) 100510 52210 $14,746.15 CHECK TOTAL $14,746.15
14263 1/21/2025 ABOUND FOOD CARE FOOD RECOVERY SERVICES- DECEMBER 2025
250170 54900 $1,632.25
CHECK TOTAL $1,632.25
14264 1/21/2025 AIRGAS INC ARGON CYLINDER REFILL (120124- 123124)
100630 51200 $31.84
CHECK TOTAL $31.84
14265 1/21/2025 AMERICOMP TONER & REPAIR
LLC
PRINTER TONERS/MAINTENANCE 100230 51200 $131.35
CHECK TOTAL $131.35
14266 1/21/2025 ANIMAL PEST MANAGEMENT
SERVICES INC
COMPREHENSIVE PEST MGMT SVCS
(DEC2024) FY24-25
100630 52320 $70.00
1/21/2025 ANIMAL PEST MANAGEMENT
SERVICES INC
COMPREHENSIVE PEST MGMT SVCS
(DEC2024) FY24-25
100510 52320 $105.00
1/21/2025 ANIMAL PEST MANAGEMENT
SERVICES INC
COMPREHENSIVE PEST MGMT SVCS
(DEC2024) FY24-25
100620 52320 $120.00
CHECK TOTAL $295.00
14267 1/21/2025 ROBYN A BECKWITH DECEMBER 2024 PLANT SERVICE 100510 52320 $275.00 1/21/2025 ROBYN A BECKWITH DECEMBER 2024 PLANT SERVICE 100620 52320 $380.00 CHECK TOTAL $655.00
14268 1/21/2025 BLACK BIRD FIRE PROTECTION
INC
SEMI ANNUAL FIRE SYSTEM SERVICE
(CITYHALL)
100620 52320 $495.00
CHECK TOTAL $495.00
14269 1/21/2025 BRITTNEY B SOWELL LOGO AND GRAPHIC ELEMENTSPUBLIC SAFETY PROGRAM100240 54900 $462.00 CHECK TOTAL $462.00
14270 1/21/2025 LINGO TELECOM LLC CITYWIDE PHONE SERVICE - NOV-DEC 2024-JAN 2025
100230 52200 $8,990.51
CHECK TOTAL $8,990.51
14271 1/21/2025 CALIFORNIA DEPT OF TAX AND
FEE ADMI
SALES & USE TAX OCT-DEC 2024 100 29006 $10.15
1/21/2025 CALIFORNIA DEPT OF TAX AND
FEE ADMI
SALES & USE TAX OCT-DEC 2024 100 29005 $148.10
5.2.b
Packet Pg. 17
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT 1/21/2025 CALIFORNIA DEPT OF TAX AND
FEE ADMI
SALES & USE TAX OCT-DEC 2024 250 29005 $213.75
CHECK TOTAL $372.00
14272 1/21/2025 CANNON CORPORATION PLAN CHECK - 2500 CROW FOOT LANE 100 22109 $66.50 1/21/2025 CANNON CORPORATION PLAN CHECK - 3255 S DBB (EFREE
CHURCH)
100 22109 $1,068.00
CHECK TOTAL $1,134.50
14273 1/21/2025 CHEM PRO LABORATORY INC WATER TREATMENT (CITYHALL/JAN) FY24-25
100620 52320 $187.95
CHECK TOTAL $187.95
14274 1/21/2025 CT & T CONCRETE PAVING INC ROAD MAINTENANCE SERVICES (PARKS/GRAND AV)
100655 55512 $59,441.00
1/21/2025 CT & T CONCRETE PAVING INC ROAD MAINTENANCE SERVICES (STRIPING)
100655 55512 $30,714.03
CHECK TOTAL $90,155.03
14275 1/21/2025 DIAMOND BAR STORAGE
OWNER LLC
OFFSITE STORAGE CDD UNIT 100420 52302 $897.74
CHECK TOTAL $897.74
14276 1/21/2025 DIANA CHO & ASSOCIATES CDBG-AREA 4 ADA CURB RAMPS IMP 301610 56101 $807.50 1/21/2025 DIANA CHO & ASSOCIATES CDBG-SNR. SVCS ADMIN COSTS 225440 54900 $807.50 CHECK TOTAL $1,615.00
14277 1/21/2025 DISCOVERY SCIENCE CENTER OF
ORANGE
EDUCATION SERVICES 250170 54900 $2,422.00
CHECK TOTAL $2,422.00
14278 1/21/2025 DIVISION OF THE STATE
ARCHITECT
DSA QRTLY REPORT - 10/24 TO 12/24 226 20602 $206.00
CHECK TOTAL $206.00
14279 1/21/2025 DS SERVICES OF AMERICA INC WATER SERVICE (CITYHALL/DEC)FY24-25 100620 51200 $551.10 CHECK TOTAL $551.10
14280 1/21/2025 ECOFERT INC FERTILIZER INJECTION SYSTEM (120124- 123124)
100630 52320 $1,207.00
CHECK TOTAL $1,207.00
14281 1/21/2025 EPTURA INC ANNUAL RENEWAL - MANAGER PLUS FY 24-25
100230 52314 $11,301.70
5.2.b
Packet Pg. 18
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT CHECK TOTAL $11,301.70
14282 1/21/2025 FIDUCIARY EXPERTS LLC FIDUCIARY OVERSIGHT QUARTERLY FEE 100220 54900 $2,000.00 CHECK TOTAL $2,000.00
14283 1/21/2025 FRONTIER COMMUNICATIONS
CORP
SUMMARY BILL - INTERNET SERVICE - JAN
2025
100230 54030 $471.94
1/21/2025 FRONTIER COMMUNICATIONS
CORP
SUMMARY BILL - INTERNET/CITY HALL -
JAN 2025
100230 54030 $811.25
CHECK TOTAL $1,283.19
14284 1/21/2025 GATEWAY CORP CENTER ASSOC ASSOC DUES (JAN-JUNE 2025)/FY 24-25 100620 52400 $15,691.14 CHECK TOTAL $15,691.14
14285 1/21/2025 GLADWELL GOVERNMENTAL
SVCS INC
RECORDS RETENTION LEGAL REVIEW 100140 54900 $400.00
CHECK TOTAL $400.00
14286 1/21/2025 GOTO COMMUNICATIONS INC CITYWIDE PHONE SYSTEM - JAN 2025 100230 52200 $2,776.75 CHECK TOTAL $2,776.75
14287 1/21/2025 WOODS MAINTENANCE
SERVICES INC
GRAFFITI CONTROL - DEC 2024 100430 55540 $3,075.00
CHECK TOTAL $3,075.00
14288 1/21/2025 HANSON BRIDGETT LLP LEGAL SERVICES - SEWER DISTRICT THRU 12/31/24
100120 54022 $2,100.00
CHECK TOTAL $2,100.00
14289 1/21/2025 HOME DEPOT CREDIT SERVICES PARK MAINTENANCE SUPPLIES 100630 51200 $71.49 1/21/2025 HOME DEPOT CREDIT SERVICES ROAD MAINTENANCE SUPPLIES 100655 51250 $71.99 1/21/2025 HOME DEPOT CREDIT SERVICES ROAD MAINTENANCE SUPPLIES 100655 51250 $36.29 CHECK TOTAL $179.77
14290 1/21/2025 HUMANE SOCIETY OF POMONA
VALLEY INC
ANIMAL CONTROL SERVICES IN
DECEMBER 2024
100340 55404 $41,292.08
CHECK TOTAL $41,292.08
14291 1/21/2025 IRIS GROUP HOLDINGS LLC CITYHALL ALARM MONITOR EXTD SVS(012925-022725)
100620 52320 $45.50
CHECK TOTAL $45.50
14292 1/21/2025 JACKSON'S AUTO SUPPLY/NAPA VEHICLE MAINTENANCE (LIC#1524113) 502630 52312 $129.89
5.2.b
Packet Pg. 19
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT 1/21/2025 JACKSON'S AUTO SUPPLY/NAPA VEHICLE MAINTENANCE (LIC#1338159) 502630 52312 $156.60 CHECK TOTAL $286.49
14293 1/21/2025 JOE A GONSALVES & SON INC PROFESSIONAL SERVICES STATE
LOBBYIST
100130 54900 $2,500.00
CHECK TOTAL $2,500.00
14294 1/21/2025 KENS HARDWARE ROAD MAINTENANCE SUPPLIES 100655 51250 $6.55 CHECK TOTAL $6.55
14295 1/21/2025 KEVIN D JONES PS - SR-57/60 CONFLUENCE PROJ ADVOCACY - DEC 2024
100615 54400 $4,000.00
CHECK TOTAL $4,000.00
14296 1/21/2025 LEAGUE OF CALIFORNIA CITIES MEMBERSHIP DUES FOR 2025 100130 52400 $20,739.00 CHECK TOTAL $20,739.00
14297 1/21/2025 LOS ANGELES UNIFIED SCHOOL
DISTRICT
BILINGUAL EXAM FEES 100220 54900 $180.00
CHECK TOTAL $180.00
14298 1/21/2025 MCE CORPORATION LANDSCAPE MAINTENANCE
(LLAD38/39/41-DEC2024)
241641 55524 $5,623.27
1/21/2025 MCE CORPORATION LANDSCAPE MAINTENANCE
(LLAD38/39/41-DEC2024)
239639 55524 $13,715.50
1/21/2025 MCE CORPORATION LANDSCAPE MAINTENANCE
(LLAD38/39/41-DEC2024)
238638 55524 $16,460.60
CHECK TOTAL $35,799.37
14299 1/21/2025 MOSS CONSULTING CDBG HOME IMPR ADMIN SVCS-OCTDEC 2024225440 54900 $19,555.00 CHECK TOTAL $19,555.00
14300 1/21/2025 NATIONAL TRENCH SAFETY INC RENTAL EQUIP (KRAIL122024-011625) 100655 52300 $455.52 1/21/2025 NATIONAL TRENCH SAFETY INC RENTAL EQUIP (KRAIL010725-020325) GLDN SPR LOC#2
100655 52300 $607.35
CHECK TOTAL $1,062.87
14301 1/21/2025 NINYO & MOORE INC GEOTECH REPORT - 220 BRIAR CREEK ROAD
100 22109 $1,001.38
1/21/2025 NINYO & MOORE INC GEOTECH REVIEW - 1015 BANNER
RIDGE ROAD
100 22109 $1,979.38
CHECK TOTAL $2,980.76
5.2.b
Packet Pg. 20
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT 14302 1/21/2025 ONE TIME PAY VENDOR CHRISTIAN MALPICA REIMBURSEMENT - WORK SAFETY SHOES - CHRIS MALPICA
100220 51200 $156.22
CHECK TOTAL $156.22
14303 1/21/2025 ONYX PAVING COMPANY INC AREA 3 REHABILITATION PROJ - OCT 2024
301610 56101 $194,470.62
1/21/2025 ONYX PAVING COMPANY INC AREA 3 REHABILITATION PROJ - OCT 2024
301610 56101 $261,178.73
1/21/2025 ONYX PAVING COMPANY INC AREA 3 REHABILITATION PROJECT 301610 56101 $76,870.82 1/21/2025 ONYX PAVING COMPANY INC AREA 3 REHABILITATION PROJECT 301610 56101 $76,870.83 CHECK TOTAL $609,391.00
14304 1/21/2025 PRO1PRINT, LLC CITY GOVERNMENT EXPLAINED POSTCARD-750 QTY
100240 52110 $512.66
CHECK TOTAL $512.66
14305 1/21/2025 PUBLIC STORAGE #23051 FEB 2025 RENTAL-COMMUNITY
RELATIONS STORAGE UNIT
100240 55000 $1,100.00
1/21/2025 PUBLIC STORAGE #23051 PARKS AND RECREATION OFF SITE
STORAGE UNITS
100520 52302 $878.00
1/21/2025 PUBLIC STORAGE #23051 PARKS AND RECREATION OFF SITE
STORAGE UNITS
100520 52302 $920.00
CHECK TOTAL $2,898.00
14306 1/21/2025 PYRO COMM SYSTEMS INC CITYHALL FIRE ALARM MONITORING(JAN-MAR2025)
100620 52320 $135.00
CHECK TOTAL $135.00
14307 1/21/2025 REGIONAL TAP SERVICE CENTER FOOTHILL PASSES - DEC 2024 206650 55610 $532.46 1/21/2025 REGIONAL TAP SERVICE CENTER FOOTHILL PASSES - DEC 2024 206650 55620 $2,129.86 CHECK TOTAL $2,662.32
14308 1/21/2025 REINBERGER CORPORATION BUSINESS CARD 100140 52110 $86.51 CHECK TOTAL $86.51
14309 1/21/2025 SC FUELS FLEET VEHICLE FUEL (121524-123124) 502430 52330 $56.34 1/21/2025 SC FUELS FLEET VEHICLE FUEL (121524-123124) 502630 52330 $290.68 1/21/2025 SC FUELS FLEET VEHICLE FUEL (121524-123124) 502620 52330 $379.08 1/21/2025 SC FUELS FLEET VEHICLE FUEL (121524-123124) 502655 52330 $576.81 CHECK TOTAL $1,302.91
5.2.b
Packet Pg. 21
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT 14310 1/21/2025 SOCIAL VOCATIONAL SERVICES MAINTENANCE: LITTER & WEED REMOVAL (DEC2024)
100645 55528 $3,113.00
CHECK TOTAL $3,113.00
14311 1/21/2025 SOUTH COAST AIR QUALITY
MANAGEMENT DISTRICT
FACILITIES LEASE 100130 52302 $2,755.80
CHECK TOTAL $2,755.80
14312 1/21/2025 SPECTRUM BUSINESS INTERNET SERVICE - HERITAGE PARK - JAN 2025
100230 54030 $276.23
CHECK TOTAL $276.23
14313 1/21/2025 TASC FSA FEES - DECEMBER 2024 100220 52510 $148.40 CHECK TOTAL $148.40
14314 1/21/2025 THE COMDYN GROUP INC GIS SUPPORT - 11/2/24-12/02/27 100230 54900 $6,203.27 CHECK TOTAL $6,203.27
14315 1/21/2025 THE GAS COMPANY CITYHALL GAS SERVICE (121224-011325) 100620 52215 $1,401.81 CHECK TOTAL $1,401.81
14316 1/21/2025 THE SAN GABRIEL VALLEY
NEWSPAPER GR
LEGAL AD PL2024-36 100 22107 $811.03
1/21/2025 THE SAN GABRIEL VALLEY
NEWSPAPER GR
LEGAL AD PL2024-15 100 22107 $736.16
CHECK TOTAL $1,547.19
14317 1/21/2025 TORTI GALLAS AND PARTNERS
INC
DB CITY-WIDE OBJ DES STANDARDS 103410 54900 $15,750.00
1/21/2025 TORTI GALLAS AND PARTNERS
INC
TOWN CENTER SPECIFIC PLAN - DEC
2024
103410 54900 $5,250.00
CHECK TOTAL $21,000.00
14318 1/21/2025 TRANE SERVICE GROUP INC DBC AC REPLACEMENT & AIR QUALITY UPGRADES FP22501C
301630 56104 $41,500.00
1/21/2025 TRANE SERVICE GROUP INC MECH BAS QTRLY SERVICE (PANTERA)FY24-25
100630 52320 $890.26
CHECK TOTAL $42,390.26
14319 1/21/2025 TYLER TECHNOLOGIES INC ELM PROJECT MGMT HOURS - 12/17/24 503230 56135 $800.00 CHECK TOTAL $800.00
14320 1/21/2025 ULINE INC FY2024-25 EMERGENCY PREP SUPPLIES 100350 51200 $217.89 CHECK TOTAL $217.89
5.2.b
Packet Pg. 22
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT 14321 1/21/2025 UNDERGROUND SERVICE ALERT
OF SO CA
CA STATE FEE - DIGALERT - JAN 2025 100610 54900 $58.12
1/21/2025 UNDERGROUND SERVICE ALERT
OF SO CA
US DIGALERT SERVICES - DEC 2024 100610 54900 $304.15
CHECK TOTAL $362.27
14322 1/21/2025 WW GRAINGER INC DBC SUPPLIES 100510 51200 $37.45 1/21/2025 WW GRAINGER INC MAINTENANCE SUPPLIES 100620 52320 $42.02 CHECK TOTAL $79.47
14323 1/21/2025 WALNUT VALLEY UNIFIED
SCHOOL DISTRICT
YOUTH BASKETBALL GYM RENTAL 100520 52302 $693.95
1/21/2025 WALNUT VALLEY UNIFIED
SCHOOL DISTRICT
ADULT VOLLEYBALL GYM RENTAL 100520 52302 $382.50
CHECK TOTAL $1,076.45
14324 1/21/2025 WALNUT VALLEY WATER DISTRICT CITYHALLW (120124-123124) 100620 52220 $1,280.05 1/21/2025 WALNUT VALLEY WATER DISTRICT DISTRICT38W-(120124-123124) 238638 52220 $12,753.04 1/21/2025 WALNUT VALLEY WATER DISTRICT DISTRICT38(R)-(120124-123124) 238638 52220 $1,990.78 1/21/2025 WALNUT VALLEY WATER DISTRICT DISTRICT39W-(120124-123124) 239639 52220 $11,508.82 1/21/2025 WALNUT VALLEY WATER DISTRICT DISTRICT41W-(120124-123124) 241641 52220 $6,620.78 1/21/2025 WALNUT VALLEY WATER DISTRICT DBCW-(120124-123124) 100510 52220 $476.91 1/21/2025 WALNUT VALLEY WATER DISTRICT PARKSW-(120124-123124) 100630 52220 $27,939.40 1/21/2025 WALNUT VALLEY WATER DISTRICT PARKS(R)W-(120124-123124) 100630 52220 $1,220.87 1/21/2025 WALNUT VALLEY WATER DISTRICT EASTGATE REPEATER LEASE&PWR(120124-113025)FY24-25
100350 52302 $400.00
CHECK TOTAL $64,190.65
14325 1/21/2025 WAXIE SANITARY SUPPLY JANITORIAL SUPPLIES (DBC) 100510 51210 $690.42 1/21/2025 WAXIE SANITARY SUPPLY JANITORIAL SUPPLIES (DBC) 100510 51210 $34.30 1/21/2025 WAXIE SANITARY SUPPLY JANITORIAL SUPPLIES (DBC) 100510 51210 $438.59 CHECK TOTAL $1,163.31
14326 1/21/2025 WILLDAN GEOTECHNICAL GEOTECH REVIEW - 23121 RIDGELINE ROAD
100 22109 $630.00
1/21/2025 WILLDAN GEOTECHNICAL GEOTECH REVIEW - 609 RADBURY PLACE
100 22109 $630.00
5.2.b
Packet Pg. 23
City of Diamond Bar Check Register
CHECK # CHECK DATE VENDOR NAME OTP VENDOR NAME INVOICE DESCRIPTION ORG OBJECT AMOUNT CHECK TOTAL $1,260.00
14327 1/21/2025 WOODRUFF & SMART, A
PROFESSIONAL CORPORATION
LEGAL SERVICES - NOVEMBER 2024 100 22107 $246.60
1/21/2025 WOODRUFF & SMART, A
PROFESSIONAL CORPORATION
LEGAL SERVICES - NOVEMBER 2024 100 22107 $301.40
1/21/2025 WOODRUFF & SMART, A
PROFESSIONAL CORPORATION
LEGAL SERVICES - NOVEMBER 2024 100 22107 $411.00
1/21/2025 WOODRUFF & SMART, A
PROFESSIONAL CORPORATION
LEGAL SERVICES - NOVEMBER 2024 100120 54020 $5,134.15
CHECK TOTAL $6,093.15
14328 1/21/2025 YUNEX CORP TS MAINT - RESPONSE CALL-OUTS - NOV 2024
207650 55536 $7,175.40
1/21/2025 YUNEX CORP TS MAINTENANCE - DEC 2024 207650 55536 $5,540.00 CHECK TOTAL $12,715.40
14329 1/21/2025 SITEREP CONSTRUCTION
SERVICES INC
MAPLE HILL PARK IMPROVEMENTS -
PROGRESS PAYMENT 2
301630 56104 $237,448.37
CHECK TOTAL $237,448.37
GRAND TOTAL $1,314,830.13
5.2.b
Packet Pg. 24
Agenda #: 5.3
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: DEVELOPMENT CODE AMENDMENT AND ZONING MAP
AMENDMENT TO IMPLEMENT THE 2021-2029 HOUSING ELEMENT.
STRATEGIC
GOAL: Safe, Sustainable & Healthy Community
RECOMMENDATION:
Approve for second reading by title only, waive full reading, and adopt Ordinance No. 01 (2025):
“AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF DIAMOND BAR, CALIFORNIA, AMENDING VARIOUS PROVISIONS OF TITLE 22
(DEVELOPMENT CODE) OF THE DIAMOND BAR CITY CODE TO ESTABLISH
A HOUSING ELEMENT SITE OVERLAY DISTRICT TO IMPLEMENT THE GENERAL PLAN”
FINANCIAL IMPACT:
None.
BACKGROUND:
On January 27, 2025, the City Council conducted a public hearing and approved for first reading Ordinance No. 01(2025) amending Title 22 (Development Code) of the Diamond Bar City Code Municipal Code to establish the housing element site (H) overlay zoning designation and associated development standards, and amend the Official Zoning Map to rezone the sites identified in Program H-8 of the Housing Element with the H zoning designation. A copy of the January 27, 2025 staff report is included in Attachment 2 for reference. The City Council approved the first reading by a 4-0 vote with Mayor Pro Tem Tye absent.
Ordinance 01(2025) (Attachment 1) is now being presented for its second reading by title only and adoption, and will become effective 30 days from February 4, 2025.
5.3 Packet Pg. 25
LEGAL REVIEW:
The City Attorney has reviewed and approved the Ordinance as to form.
PREPARED BY:
REVIEWED BY:
Attachments:
1. 5.3.a Ordinance No. 01 (2025)
2. 5.3.b January 27, 2025 City Council report
5.3 Packet Pg. 26
ORDINANCE NO. 01 (2025)
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF DIAMOND BAR, CALIFORNIA, AMENDING VARIOUS PROVISIONS OF TITLE 22 (DEVELOPMENT CODE) OF THE DIAMOND BAR CITY CODE TO
ESTABLISH A HOUSING ELEMENT SITE OVERLAY DISTRICT TO
IMPLEMENT THE GENERAL PLAN.
WHEREAS, On November 3, 1998, the City of Diamond Bar adopted a Development Code (Title 22 of the Diamond Bar City Code); WHEREAS, on December 17, 2019, the City Council adopted the Diamond Bar General Plan 2040 and the Climate Action Plan 2040 to create a vision and blueprint for development through 2040. The Diamond Bar General Plan 2040 establishes the Town Center Mixed-Use, Neighborhood Mixed-Use, Transit Oriented Mixed-Use, and Community Core Overlay focus areas and corresponding land use designations, estimates that up to 3,750 new housing units could be built in the city by 2040, and anticipates that much of this growth will occur within these four focus areas; WHEREAS, on August 11, 2022, the City Council adopted the City’s 2021-2029 General Plan Housing Element (“2021-2029 Housing Element”), which was subsequently found by the California Department of Housing and Community Development (HCD) to be in full compliance with State Housing Element Law (Article 10.6 of the Gov. Code) on October 5, 2022. The 2021-2029 Housing Element identifies sites to accommodate the City’s Regional Housing Needs Allocation (RHNA) of 2,516 residential units, including through rezoning of underutilized sites in the Town Center Mixed-Use, Neighborhood Mixed-Use, Transit Oriented Mixed-Use focus areas to allow residential development at a minimum density of 20 dwelling units per acre and a maximum density of at least 30 dwelling units per acre;
WHEREAS, pursuant to State law, the City is required to rezone adequate sites to accommodate its RHNA pursuant to the 2021-2029 Housing Element by March 12, 2025; WHEREAS, the City is in the process of developing specific plans for the Town Center Mixed-Use, Neighborhood Mixed-Use, Transit Oriented Mixed-Use focus areas to fully implement the Diamond Bar General Plan 2040; however, these specific plans will not be completed before the March 12, 2025 deadline;
WHEREAS, the City of Diamond Bar has initiated Planning Case No. 2024-87, which includes proposed amendments to the General Plan Land Use Element, Title 22 (Development Code) of the Diamond Bar City Code, and the City’s Official Zoning Map to implement Program H-8 of the 2021-2029 Housing Element (collectively, the “Housing Element Site Overlay”) to rezone sites within the Town Center Mixed-Use, Neighborhood Mixed-Use, and Transit Oriented Mixed-Use focus areas to implement Program H-8 of
5.3.a
Packet Pg. 27
Ordinance No. 01 (2025)
2 the 2021-2029 Housing Element until specific plans for each of the focus areas that fully implement the General Plan are adopted;
WHEREAS, on January 27, 2025, the City Council adopted Resolution No. 2025- 04 approving an amendment to the Land Use Element of the Diamond Bar General Plan 2040 to establish a minimum residential density of 20 dwelling units per acre on sites within the Town Center Mixed-Use and Neighborhood Mixed-Use Land Use Designations and a maximum residential density of 30 dwelling units per acre on sites within the Town Center Mixed-Use Land Use Designation;
WHEREAS, the proposed amendments to the Development Code and Official Zoning Map implement and are consistent with the General Plan, including the Land Use Element and the 2021-2029 Housing Element;
WHEREAS, in conjunction with the adoption of the Diamond Bar General Plan 2040 and the Climate Action Plan 2040, the City, as lead agency, prepared an Environmental Impact Report, State Clearinghouse Number 2018051066, to analyze the potential environmental impacts of those plans (the “EIR”). The City Council certified the EIR on December 17, 2019, and the City filed a Notice of Determination on December 18, 2019. In conjunction with adoption of the 2021-2029 Housing Element, the City, as lead agency, evaluated the potential environmental impacts of the Housing Element in an addendum to the EIR, and the City Council adopted the addendum on August 11, 2022.
The proposed Housing Element Site Overlay implements the densities established in the General Plan Land Use Element and required by the 2021-2029 Housing Element for the Town Center Mixed-Use, Neighborhood Mixed-Use, Transit Oriented Mixed-Use focus areas. The Housing Element Site Overlay would not result in any new significant impacts or a substantial increase in the severity of previously identified significant impacts; therefore, no further environmental analysis is required. (Public Resources Code § 21166; CEQA Guidelines §§ 15168, 15162.)
WHEREAS, on January 14, 2025, the Planning Commission held a duly noticed public hearing regarding the proposed Housing Element Site Overlay and adopted Resolution No. 2025-02 recommending City Council approval of the proposed General Plan, Development Code, and Zoning Map Amendments;
WHEREAS, on January 27, 2025, the City Council held a duly noticed public hearing regarding the proposed Development Code Amendment; and WHEREAS, the City Council hereby finds that the proposed amendments are internally consistent with the General Plan and other adopted goals and policies of the City and adopts the facts and reasons stated in Planning Commission Resolution No. 2025-02, a copy of which is on file with the City Clerk and which is incorporated herein by reference with the same force and effect as if set forth in full.
5.3.a
Packet Pg. 28
Ordinance No. 01 (2025)
3 NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF DIAMOND BAR DOES HEREBY ORDAIN AS FOLLOWS:
SECTION 1. The foregoing recitals set forth above are true and correct and are incorporated herein by reference.
SECTION 2. Chapter 22.14 of Title 22 of the Diamond Bar City Code is hereby amended to add new Section 22.14.050, entitled “Housing Element Site Overlay,” to read in its entirety as follows:
“Sec. 22.14.050 – Housing element site (H) overlay district. (a) Purpose. The housing element site (H) overlay district is established to provide development and land use regulations for the development of multifamily dwellings on specified sites identified in the City of Diamond Bar 2021-2029 Housing Element to accommodate the City’s unmet Regional Housing Needs Allocation (RHNA).
(b) Applicability. The (H) overlay district shall apply to those parcels so designated on the Zoning Map. The (H) overlay district generally applies to those parcels with a General Plan land use designation of Town Center Mixed-Use, Neighborhood Mixed-Use, and Transit-Oriented Mixed-Use identified in Tables B-3, B-4, and B-5 of Appendix B to the City of Diamond Bar 2021-2029 General Plan Housing Element, which have not otherwise been made subject to the regulations of an adopted specific plan or other residential or mixed-use zoning district. (c) Uses. Multifamily dwellings shall be a permitted use on sites within the (H) overlay district, either as a standalone development, or as part of a mixed-use development containing other uses permitted within the underlying zoning district.
Other uses permitted by state law or another provision of the Development Code to be developed on sites zoned for multifamily use shall also be permitted or conditionally permitted, as applicable.
(d) Development Standards. Except as otherwise expressly provided in this section, the site planning and development standards applicable to the development of property within the RH-30 (high density residential-30 dwelling units per acre) zoning district shall apply to developments within the (H) overlay district containing multifamily dwellings. All other applicable development standards in the underlying zoning district and not in conflict with this section shall apply to uses within a mixeduse development containing a multifamily dwelling. (e) Special Provisions Applicable to Lower-Income Sites. In accordance with subdivision (h) of Government Code Section 65583.2, the following additional regulations shall apply to those sites within the (H) overlay district identified in Tables B-3, B-4, and B-5 of Appendix B to the City of Diamond Bar 2021-2029
5.3.a
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Ordinance No. 01 (2025)
4 General Plan Housing Element to accommodate the City’s low- or very low-income housing needs:
i. At least sixteen (16) dwelling units may be developed on the site. ii. Residential uses shall occupy at least 50 percent of the total gross floor area of any new development on the site.
iii. For developments in which 20 percent or more of the units are affordable to lower income households, multifamily dwellings shall be considered a use by right and shall be reviewed ministerially pursuant to section 22.18.040(f). (f) Parking Requirements. Except as otherwise expressly provided in Section
22.18.010 or another provision of this Code, or by state law, the number of and design of required off-street parking spaces shall be as set forth in Chapter 22.30.
The calculation of required parking spaces shall be based upon the parking required for each individual use within a development. Where a mix of uses are developed and two or more uses have distinct and differing peak parking usage periods, an applicant may request, but shall not be entitled to, a reduction in the required number of parking spaces. Such a request may be approved by the final review authority, provided that the most remote space is located within 300 feet of the use it is intended to serve (as measured along the most direct pedestrian path) and the number of parking spaces provided shall not be less than either (i) the demonstrated estimated peak demand for the site during any twenty-four hour period, plus a 15 percent contingency, or (ii) the minimum number of spaces required in Chapter 22.30 for use requiring the fewest spaces. A shared parking analysis prepared by a duly licensed professional shall be provided by the applicant to support a request for a parking reduction. (g) Special Procedures Applicable to Housing Development Projects. The special procedures applicable to housing development projects set forth in Chapter 22.18 shall apply to proposed development on sites within the (H) overlay district.
SECTION 3. The Zoning Map of the City of Diamond Bar is hereby amended as shown in Exhibit 1 to this Ordinance to denote the Housing Element Site (H) Overlay District for the applicable properties.
SECTION 4. If any section, subdivision, paragraph, sentence, clause or phrase of this Ordinance is for any reason held to be invalid or unconstitutional, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have passed this Ordinance, and each section, subdivision, paragraph, sentence, clause and phrase thereof, irrespective of the fact that any one (or more) section, subdivision, paragraph, sentence, clause or phrase had been declared invalid or unconstitutional.
5.3.a
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Ordinance No. 01 (2025)
5 SECTION 5. The City Clerk shall certify to the passage and adoption of this Ordinance and shall cause a certified copy of this Ordinance to be posted within fifteen (15) days after this Ordinance is passed and adopted, in the Office of the City Clerk and two additional public places, together with the vote for and against the same.
PASSED AND ADOPTED, at a regular meeting of the City Council of the City of Diamond Bar on this 4
th day of February, 2025.
CITY OF DIAMOND BAR
__________________________
Chia Yu Teng, Mayor
ATTEST:
I, Kristina Santana, City Clerk of the City of Diamond Bar, California, do hereby certify that the foregoing Ordinance was introduced at the special meeting of the City Council held on the 27th day of January, 2025, and was duly passed and adopted at a regular meeting of the City Council held on the 4
th day of February, 2025, by the following vote:
AYES: COUNCILMEMBERS:
NOES: COUNCILMEMBERS:
ABSENT: COUNCILMEMBERS:
ABSTAIN: COUNCILMEMBERS:
__________________________
Kristina Santana, City Clerk
5.3.a
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Ordinance No. 01 (2025)
6 5.3.a
Packet Pg. 32
Agenda #: 2.1
Meeting Date: January 27, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: GENERAL PLAN AMENDMENT, DEVELOPMENT CODE
AMENDMENT AND ZONING MAP AMENDMENT TO IMPLEMENT THE
2021-2029 HOUSING ELEMENT.
STRATEGIC
GOAL: Safe, Sustainable & Healthy Community
RECOMMENDATION:
A. Open the public hearing to receive public testimony; B. Close the public hearing;
C. Adopt Resolution No. 2025-04 amending the General Plan Land Use and Economic Development Element to implement Program H-8 of the City’s Certified 2021-2029 Housing Element; and
D. Introduce first reading by title only, waive full reading of the Ordinance, and schedule the second reading and adoption at the next regularly scheduled City Council meeting.
ORDINANCE NO. 01 (2025): AN ORDINANCE OF THE CITY COUNCIL OF
THE CITY OF DIAMOND BAR, CALIFORNIA, AMENDING VARIOUS
PROVISIONS OF TITLE 22 (DEVELOPMENT CODE) OF THE DIAMOND BAR
CITY CODE TO ESTABLISH A HOUSING ELEMENT SITE OVERLAY
DISTRICT TO IMPLEMENT THE GENERAL PLAN.
FINANCIAL IMPACT:
None.
BACKGROUND:
Under Government Code section 65583.4(a), local governments must complete
5.3.b
Packet Pg. 33
rezonings to align with their 6th Cycle housing elements within three years and 120 days of the statutory deadline for adopting their housing elements. For Diamond Bar and other agencies in the Southern California Association of Governments (SCAG) region, this deadline is February 12, 2025. However, due to the extraordinary challenges posed by recent wildfires, the State Department of Housing and Community Development (HCD) has extended the deadline to March 12, 2025.
Program H-8 of Diamond Bar’s 6th Cycle Housing Element, covering the years 2021 through 2029, commits the City to rezone the General Plan’s three Mixed-Use designations to allow residential development at a minimum density of 20 dwelling units per acre and a maximum density of at least 30 dwelling units per acre. Failure to complete these rezones by the statutory deadline places the City at risk of having the State decertify our Housing Element, and exposes the City to the potential consequences of decertification as outlined in this report.
In light of the foregoing, it is recommended that the City Council adopt the attached resolution and ordinance approving the following actions:
1. Amend the Land Use and Economic Development Chapter of the General Plan (“Land Use Element”) to allow a maximum residential density of 30 dwelling units per acre in the Town Center Mixed Use designation.
2. Amend Title 22 (Development Code) of the Diamond Bar City Code to establish the housing element site (H) overlay zoning designation and associated development standards as set forth in the attached draft ordinance.
3. Amend the Official Zoning Map to rezone the sites identified in Program H-8 of the Housing Element with the H zoning designation.
The recommended actions are limited to those that the City has already committed to in order to implement the 2021-2029 Housing Element and other applicable policies of the General Plan.
On December 17, 2019, the City Council adopted the Diamond Bar General Plan Update (“General Plan 2040”) and the Climate Action Plan (“CAP 2040”) to create a vision and blueprint for development through 2040. General Plan 2040 establishes the Town Center Mixed Use, Neighborhood Mixed Use, Transit Oriented Mixed Use, and Community Core Overlay focus areas and corresponding land use designations, estimates that up to 3,750 new housing units could be built in the city by 2040, and anticipates that much of this growth will occur within these four focus areas.
On August 11, 2022, the City Council adopted the 6th Cycle Housing Element (hereafter, “Housing Element”). On October 5, 2022, the California Department of Housing and Community Development (HCD) certified the Housing Element, confirming its full compliance with State Housing Element Law (Government Code Article 10.6).
The Housing Element identifies the Neighborhood Mixed Use, Neighborhood Mixed Use and Transit-Oriented Mixed Use focus areas as the sites where the City’s 2021-2029 Regional Housing Needs Allocation (RHNA) of 2,516 residential units can be
5.3.b
Packet Pg. 34
accommodated. These areas will facilitate residential development with minimum densities of 20 dwelling units per acre and maximum densities of at least 30 dwelling units per acre. As stated, these sites must be rezoned accordingly by March 12, 2025.
The Housing Element further states that specific plans will be prepared to guide the long-term development of these focus areas in accordance with General Plan Goals and Policies.
The City initiated Planning Case No. PL 2024-87, which proposes amendments to the General Plan Land Use Element, the Development Code, and the Official Zoning Map to implement Program H-8 of the Housing Element. These amendments are intended to rezone sites within the Town Center Mixed Use, Neighborhood Mixed Use, and TransitOriented Mixed Use focus areas until specific plans for each focus area are fully adopted to align with the General Plan.
As of this writing, the Town Center Specific Plan (TCSP) has not been adopted.
Therefore, the proposed zone change would ensure the site complies with the Housing Element while the TCSP is still in progress.
General Plan Amendment
The Land Use Element of General Plan 2040 established the City’s three mixed-use districts to accommodate future residential growth through infill redevelopment. These districts are highlighted on the map below:
Source: Diamond Bar General Plan 2040, page 2-10
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General Plan Table 2-2 currently establishes the following density criteria for the three focus areas:
Table 2-2: Current Land Use Density/Intensity Standards Land Use Density (du/ac) Intensity
(FAR)
Acreage % of
Planning
Area
CITY OF DIAMOND BAR
…
Mixed Use
Town Center Mixed Use Up to 20.0 Up to 1.5 45 <1
Neighborhood Mixed Use Up to 30.0 Up to 1.25 38 <1
Transit-Oriented Mixed Use Min. 20.0/Max 30.0 Up to 1.5 33 <1 …
Source: Diamond Bar General Plan 2040, page 2-16
To bring Table 2-2 into alignment with the Housing Element, the highlighted cells must be updated as described below:
x The Town Center Mixed Use focus area consists of 45 acres along Diamond Bar Boulevard, between Golden Springs Drive and the State Route 60 freeway flyover.
The Town Center is envisioned to become the City’s downtown, with residential, retail, restaurant, entertainment and community gathering spaces to create a walkable environment. The General Plan 2040 Land Use and Economic Development Element currently allows a maximum residential density of 20 dwelling units per acre within the focus area.
To implement Housing Element Program H-8, the table must be revised to increase the maximum residential density to 30 dwelling units per acre, and establish a minimum density of 20 dwelling units per acre. The TCSP will incorporate these density standards.
x The Neighborhood Mixed Use focus area is envisioned as a combination of residential and neighborhood serving retail and services to promote revitalization of North Diamond Bar Boulevard between Sunset Crossing Road and Highland Valley Road. A maximum residential density of 30 dwelling units per acre is permitted within the 38-acre focus area.
As is the case for the Town Center, the table must be updated to also require a minimum density of 20 dwelling units per acre whenever a residential or mixed-use project is proposed in the Neighborhood Mixed Use designation. x The 33-acre Transit-Oriented Mixed Use focus area is intended to leverage underutilized sites around the Metrolink station to provide higher-density housing, offices and supporting commercial uses close to regional transit. The Land Use Element specifies a maximum FAR of 1.5 with residential densities between 20 and 30 dwelling units per acre.
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Because the density provisions for the Transit-Oriented Mixed Use designation already align with the Housing Element, no further revisions to Table 2-2 are required.
The required text revisions are provided in Exhibit “A” of the attached resolution in Attachment 1.
Development Code Text Amendments
The attached draft ordinance (Attachment 2) establishes a new zoning designation named housing element site (H) overlay district. The purpose of the H overlay district is to allow multifamily dwellings as a standalone development, or as part of a mixed-use development, on sites containing other uses that are permitted in the underlying zoning district on which the overlay is applied. By applying the H overlay district to the Town Center Mixed Use, Neighborhood Mixed Use and Transit Oriented Mixed Use General Plan designations, residential development at a density of up to 30 dwelling units per acre may occur in those areas prior to the adoption of their respective specific plans.
The development standards established for the high density residential-30 units/acre (RH-30) zoning district will apply to multifamily residential development in the H overlay district. For nonresidential components of mixed-use developments, the development standards of the underlying zoning district would generally apply. The draft ordinance also contains off-street parking standards for mixed-use developments where reductions from the parking standards for standalone uses may be considered when shared parking among uses with varying peak demand periods is proposed.
Zoning Map Amendments
The parcels comprising the proposed housing element site (H) overlay district are those parcels with General Plan land use designations of Town Center Mixed Use, Neighborhood Mixed Use, and Transit Oriented Mixed Use. The three sites subject to rezoning are shown within the yellow boundary lines below.
1. Neighborhood Mixed Use
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2. Town Center Mixed Use
3. Transit Oriented Mixed Use
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The revised zoning map is included as Exhibit 1 to the draft ordinance. The map legend depicts the zoning designations subject to the H overlay with the suffix “-H,” accompanied graphically with vertical hatches on the map where the overlay applies, as shown below:
ANALYSIS:
The City committed to rezoning the H overlay sites as far back as December 2019 when the General Plan 2040 Update was adopted. This commitment was renewed and
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refined with the City Council’s certification of the Housing Element Update in August 2022, followed by HCD’s certification in October 2022.
Enforcement of California’s housing laws, including the RHNA requirements, has intensified in recent years. Decertification of the Housing Element can trigger several significant consequences, including:
x Loss of Zoning Control (Builder’s Remedy). Developers can invoke the builder’s remedy, which limits the City’s ability to deny housing projects that include affordable units, even if they conflict with local zoning laws. In other words, developers that invoke the builder’s remedy effectively have a right to build housing on any property not exclusively designated for public use, regardless of zoning designation. x Legal Action and Penalties. The State Attorney General or housing advocacy organizations may sue the city for noncompliance. Potential legal penalties could include:
o Court-ordered mandates to bring the housing element into compliance. o Significant financial fines for continued noncompliance. x Ineligibility for State Funding. Cities with a decertified housing element may lose access to certain state funding programs for housing, transportation, and infrastructure projects. Examples include:
o CDBG funding
o Permanent Local Housing Allocation (PLHA) funding
o Regional Early Action Planning (REAP) grants
o SB 2 Planning Grants
x Increased State Oversight. HCD or the courts may impose additional oversight on the City’s planning and zoning processes to ensure compliance with state housing laws.
While staff has been proceeding in good faith on the Town Center Specific Plan, the effort has taken longer than anticipated, and public hearings are not likely to take place prior to late spring of 2025. The time and effort put into the TCSP thus far has delayed the commencement of specific plans for the Neighborhood Mixed Use and Transit Oriented focus areas.
With limited time remaining to meet the statutory deadline and avoid potential consequences, it is recommended that the City Council adopt both the attached resolution (Attachment 1) approving the proposed General Plan amendment and the attached ordinance (Attachment 2) approving the Development Code amendment and Official Zoning Map amendment.
The recommended actions fundamentally do nothing more than implement what the City committed to when it adopted the 2021-2029 Housing Element. Specific plans for the Neighborhood Mixed Use and Transit Oriented Mixed Use focus areas must still be completed to implement the broader General Plan objectives for these areas, but those
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actions are not subject to statutory deadlines mandated under State Law.
ENVIRONMENTAL DETERMINATION:
In conjunction with the adoption of the Diamond Bar General Plan 2040 and the Climate Action Plan 2040, the City prepared an Environmental Impact Report (EIR) to analyze the potential environmental impacts of those plans. The City Council certified the EIR on December 17, 2019, and the City filed a Notice of Determination on December 18, 2019.
In conjunction with adoption of the 2021-2029 Housing Element, the City evaluated the potential environmental impacts of the Housing Element in an addendum to the EIR.
The City Council adopted the addendum on August 11, 2022. The proposed housing element site (H) overlay implements the densities established in the General Plan Land Use Element and required by the 2021-2029 Housing Element for the Town Center Mixed-Use, Neighborhood Mixed-Use, Transit Oriented Mixed-Use focus areas. The H overlay would not result in any new significant impacts or a substantial increase in the severity of previously identified significant impacts; therefore, no further environmental analysis is required. (Public Resources Code § 21166; CEQA Guidelines §§ 15168, 15162.).
PLANNING COMMISSION REVIEW:
The Planning Commission held a properly-noticed public hearing on January 14, 2025 to consider the proposed actions. By a 4-0 vote (one absence), the Planning Commission recommended that the City Council adopt the General Plan Amendment, Development Code Amendment and Zoning Map Amendment as presented in this staff report and in accordance with the attached draft resolution and ordinance.
LEGAL REVIEW:
The City Attorney has reviewed and approved the Resolution and Ordinance as to form.
PREPARED BY:
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REVIEWED BY:
Attachments:
1. Resolution No. 2025-04, General Plan Amendment
2. Orinance No 01 (2025), Housing Overlay
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Agenda #: 5.4
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: SECOND AMENDMENT TO CONSULTANT SERVICES AGREEMENT WITH TORTI GALLAS + PARTNERS.
STRATEGIC
GOAL: Safe, Sustainable & Healthy Community
RECOMMENDATION:
A. Appropriate $58,000 from the General Fund to the General Plan Update Fund 103 to cover the cost to prepare a Water Supply Assessment; and B. Approve, and authorize the City Manager to sign, the Second Amendment to the Consultant Services Agreement with Torti Gallas + Partners to prepare a Water Supply Assessment for the Town Center Specific Plan.
FINANCIAL IMPACT:
The total not-to-exceed amount set forth in the proposed Second Amendment is $58,000. Sufficient funds do not currently exist in the FY 2024/25 budget. It is recommended that funds be appropriated from the General Fund to the General Plan Update Fund (103) to cover this amendment.
BACKGROUND:
Over the past several months, the consultant team and staff have been working on the Supplemental Environmental Impact Report (SEIR) for the Town Center Specific Plan (TCSP). Final revisions to the Administrative Draft SEIR were in progress when the Palisades, Eaton, and other wildfires devastated the Los Angeles metropolitan area and surrounding regions.
While the Administrative Draft SEIR addresses water supply and service to the TCSP project area, the recent fires are posing new concerns regarding regional water delivery infrastructure, such as the issue of diminished water pressure impeding firefighting capabilities. Staff consulted with the Walnut Valley Water District General Manager’s
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office, which is now requiring that the City prepare a Water Supply Assessment (WSA) for the Draft SEIR. A more extensive water resource analysis is a necessary step and prudent approach given the request of Walnut Valley Water District. Consequently, staff requested that the TCSP consultant, Torti Gallas + Partners (TG+P), submit a proposal to prepare a WSA.
DISCUSSION:
Sapphos Environmental, Inc., the subconsultant preparing the SEIR for the TCSP, proposes to collaborate with Stetson Engineers, Inc., a water resources consulting firm with offices in Covina and other California locations, as well as Arizona and Oregon.
Scope of Work
The full scope of work, including data collection, meetings, project management and other work products, is provided as Exhibit A to the amended Consultant Services Agreement (Attachment 1). The more substantive tasks comprising the WSA are listed below.
• Introduction: A description of the project area and the Walnut Valley Water District (WVWD) service area, including a map. An overview of WSA requirements under the California Water Code (Sections 10910-10915) and Government Code 66473.7 will also be provided.
• Water Demands: Historical annual water demand data within WVWD’s service area from 2004 to 2023. Future water demand projections through 2045, based on WVWD’s Final 2020 Urban Water Management Plan (UWMP), incorporating the Water Conservation Act of 2009 (SB X7-7) and the 20% reduction target by 2020.
Current and projected water use objectives to estimate WVWD’s total projected water demands in 2045 will also be reviewed.
• Water Demand Analysis: Assessment of water use factors from the 2020 UWMP, WVWD, and other WSAs. The consultant will determine whether the project’s water demands were accounted for in WVWD’s 2020 UWMP and, if necessary, incorporate additional demands.
• Water Supply Sources: Description of WVWD’s potable and recycled water sources, including imported surface water from the Metropolitan Water District of Southern California via Three Valleys Municipal Water District, treated groundwater from the Main San Gabriel Basin, and recycled water from the Los Angeles County Sanitation Districts and local basins. The reliability of these water sources will be assessed using WVWD’s 2020 UWMP and current data from the California Department of Water Resources.
• Projected Water Supply and Demand: WVWD’s projected water demands and supply availability will be presented in tabular format for the years 2025, 2030, 2035, 2040, and 2045 under normal, single dry year, and multiple (five consecutive) dry year conditions.
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The total proposed cost for the scope of work is $52,619. It is recommended that a 10% contingency be included to cover unanticipated additional expenses or scope adjustments, bringing the total not-to-exceed amount to $58,000. The work effort is anticipated to take three (3) months to complete.
LEGAL REVIEW:
The City Attorney has approved the attached Second Amendment to the Consultant Services Agreement as to form.
PREPARED BY:
REVIEWED BY:
Attachments:
1. 5.4.a Second Amendment to Consultant Services Agreement with Torti Gallas + Partners
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Exhibit A: Scope of Work for Water Supply Assessment
Work Efforts
The WSA will analyze WVWD’s ability to provide water supplies to the refined project over the next 20 years, through 2045. The Consultant Team (Consultant) will prepare the WSA and incorporate it into the Draft Supplemental EIR.
Task 11B-5.1: Data Collection
The Consultant will coordinate with the City to collect data needed to prepare the WSA. The Consultant will request, review, and summarize data regarding existing water supply sources and historic water demands (including onsite and WVWD water demands). and will coordinate with WVWD to obtain any additional data and information on current and projected WVWD water supply sources and demands.
Task 11B-5.2: Water Supply Assessment
The WSA will include the following:
• Introduction - The project area and WVWD’s service area will be described. A map showing the project area and WVWD’s service area boundaries will be included. A description of the requirements for a WSA will be provided. The requirements of California Water Code (Sections 10910-10915) and Government Code 66473.7 and how they pertain to the WSA will be described.
• Water Demands - Annual water demands over the past 20 years within WVWD’s service area will be provided (e.g., from 2004 to 2023). Water demand projections within WVWD’s service area will be estimated to 2045 based on information from WVWD’s Final 2020 UWMP which incorporates SBX7_7 and the 20 percent by 2020 reduction requirement.
Also, the current and projected water use objectives to estimate WVWD’s total projected water demands in 2045 will be reviewed.
• Water demands will be based on available water use factors from the 2020 UWMP, from WVWD, and from other WSAs. The Consultant will determine if the water demands resulting from the project were incorporated in the water demand projections in WVWD’s 2020 UWMP. If necessary, the additional project water demands will be added to determine WVWD’s overall projected water demands.
• Water Supply Sources - WVWD’s potable water supply sources include treated and untreated, imported surface water purchased from Metropolitan Water District of Southern California through Three Valleys Municipal Water District. WVWD’s potable water supply sources also include treated groundwater from the Main San Gabriel Basin produced by California Domestic Water Company. WVWD’s recycled water supplies include recycled water purchased from the Los Angeles County Sanitation Districts and from groundwater
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pumped from the Puente Basin and Spadra Basin. WVWD’s water supplies will be described based on information from WVWD’s Final 2020 UWMP. The reliability of the potable water supply will be presented and will also be based on WVWD’s Final 2020 UWMP. The WSA will also incorporate current information available from the California Department of Water Resources.
• Projected Water Supply and Demand - WVWD’s projected water demands and water supplies will be presented in tabular format for the years 2025, 2030, 2035, 2040, and 2045 for normal (average) year, single dry year, and multiple (five consecutive) dry year conditions.
Task 11B-5.3: Report Preparation
Based on the information developed in Task 11B-5.2, the Consultant will prepare and provide a draft WSA for review by WVWD, and the City of Diamond Bar. The Consultant anticipates two (2) rounds of comments from WVWD and the City of Diamond Bar. Upon approval of the final report, the Consultant will provide the final WSA.
The Consultant anticipates submitting a data request to the appropriate parties within one week following receipt of a notice to proceed.
Task 11.B-5.4: Meetings and Project Management
The Consultant anticipates one (1) meeting with the City and/or the WVWD regarding the WSA. The Consultant will prepare a Memorandum for the Record that summarizes the key points of the meeting. This scope of work does not include attendance at additional meetings and/or hearings.
The Consultant will coordinate with the City to ensure that the WSA is prepared thoughtfully and accurately in a manner that is legally defensible.
Task 11.B-5.5: Revisions to Draft SIR
Upon completion of the final draft WSA, Sapphos Environmental will incorporate the WSA analysis into the Draft SIR. The revised sections of the Draft SIR will be submitted to the City for review. SEI anticipates only one (1) round of review by the City. The sections of the Draft SIR that will require revisions due to the addition of the WSA include the following:
• Executive Summary
• 3.9 Utilities and Service Systems
• 4 Alternatives Analysis
• 5 CEQA Required Conclusions
• 6 References
• Appendices
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Work Products
• One (1) electronic copy in Microsoft Word and PDF of the first draft WSA for the WVWD and the City
• One (1) electronic copy in Microsoft Word and PDF of the second draft WSA for the WVWD and the City
• One (1) electronic copy in Microsoft Word and PDF of the final WSA for the WVWD and the City
• One (1) electronic copy in Microsoft Word and PDF of the affected Draft SIR sections (listed in Task 11.B-5.5) for the City
• One (1) meeting between SEI, Stetson, and the City and/or the WVWD regarding the WSA • One (1) electronic copy in Microsoft Word and PDF of Memorandum for the Record summarizing meeting regarding the WSA
Fee
This cost estimate has been prepared based on the following assumptions:
• Assumption No. 1: A Water Supply Assessment (WSA) is required to be included as part of the Draft SIR by request of the City.
• Assumption No. 2: The WSA will be prepared by a subcontractor (Stetson) to Sapphos Environmental, Inc. (SEI).
• Assumption No. 3: SEI will support Stetson’s effort to prepare a WSA and provide peer review and coordination with the project team.
• Assumption No. 4: SEI will revise the Draft SIR to include the WSA and provide to the project team for review.
• Assumption No. 5: SEI and Stetson will attend one WSA kick-off meeting to review approach and deliverables with the project team.
Subtotal Labor Cost $21,462.00
Subtotal Subcontractor Cost $25,300.00
Subtotal PM cost $ 4,783.50
Subtotal Direct Cost $ 1,073.10
TOTAL FEE: $52,618.60
Schedule
Milestone Date
Authorization to Proceed on Contract Amendment No. 2 February 7, 2025
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Consultant to submit First Draft WSA April 4, 2025
City to provide comments on the First Draft WSA April 11, 2025 Consultant to submit Second Draft WSA April 18, 2025
City to provide comments on Second Draft WSA April 22, 2025 Consultant to submit Final WSA April 25, 2025
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Agenda #: 5.5
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: BLACK HISTORY MONTH PROCLAMATION.
STRATEGIC
GOAL: Safe, Sustainable & Healthy Community
RECOMMENDATION:
Adopt the Proclamation declaring February as Black History Month.
BACKGROUND:
Black History Month is an annual celebration in February which recognizes and celebrates the significant contributions that African-Americans have made to American history.
Historian and author Dr. Carter G. Woodson founded what has now become National Black History Month in 1926, to remember and celebrate African American history.
Black History Month has been recognized by every U.S. President since 1976 when Gerald Ford issued the first African-American History Month Proclamation, urging Americans to “honor the too-often neglected accomplishments of Black Americans in every area of endeavor throughout our history.” The Association for the Study of African American Life and History has highlighted “African Americans and Labor” as the theme for 2025 Black History Month, intending to encourage broad reflections on intersections between Black people’s work and their workplaces in all their iterations and key moments, themes, and events in Black history and culture across time and space and throughout the U.S., Africa, and the Diaspora.
The City of Diamond Bar is proud to honor the achievements and accomplishments of Black Americans in our community, throughout our state, and nation.
PREPARED BY:
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REVIEWED BY:
Attachments:
1. 5.5.a Black History Month Proclamation
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PROCLAMATION
“BLACK HISTORY MONTH”
WHEREAS, the City of Diamond Bar recognizes and values diversity, equity, and inclusion within our community; and
WHEREAS, Blacks and African Americans throughout the nation’s history have made countless indelible contributions in the fields of science, medicine, law, social justice, athletics, the arts, government, and more; and
WHEREAS, since 1976, every U.S. president has officially designated the month of February as Black History Month to honor and affirm the importance of Black history throughout the American experience; and
WHEREAS, the Association for the Study of African American Life and History has declared the Black History Month 2025 theme, “African Americans and Labor” focusing on the various and profound ways that work and working of all kinds – free and unfree, skilled, and unskilled, vocational and voluntary – intersects with the collective experiences of Black people; and WHEREAS, Black History Month is an opportunity to remember, reflect on, and celebrate the important people and events who paved the way for equality and justice, to advance the civil rights of all Americans, and to battle racism for a more inclusive and just society; and WHEREAS, Black History Month calls on our collective need to recognize and combat racism, and to continue to build a community that embraces all ages, races, and religions; and WHEREAS, Diamond Bar joins the country in honoring the achievements and accomplishments of Black Americans who have contributed to the progress of our nation, state and city.
NOW, THEREFORE, BE IT RESOLVED, that the City Council of the City of Diamond Bar does hereby proclaim February 2025 as “BLACK HISTORY MONTH” and affirms its commitment to live up to the ideals of freedom, equity, justice and access for all.
February 4, 2025
Chia Yu Teng
Mayor
Steve Tye Andrew Chou
Mayor Pro Tem Council Member
Stan Liu Ruth M. Low
Council Member Council Member
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Agenda #: 5.6
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: NOTICE OF COMPLETION FOR THE AREA 3 RESIDENTIAL &
COLLECTOR STREETS REHABILITATION AND ARTERIAL STREET
REHABILITATION (GOLDEN SPRINGS DRIVE FROM GRAND
AVENUE TO AVENIDA RANCHEROS, GRAND AVENUE FROM
DIAMOND BAR BLVD TO EAST CITY LIMITS, AND STREETS WITHIN THE GATEWAY CORPORATE CENTER) PROJECTS NOS. SI24101
AND SI24103; THE GRAND AVENUE AT DIAMOND BAR
BOULEVARD DRAINAGE IMPROVEMENTS PROJECT NO. PW23402;
AND THE COLD SPRING LANE GROUNDWATER DRAINAGE
IMPROVEMENTS PROJECT NO. SI24101.
STRATEGIC
GOAL: Safe, Sustainable & Healthy Community
RECOMMENDATION:
Approve, and authorize the Director of Public Works/City Engineer to file the Notice of Completion.
FINANCIAL IMPACT:
Funding is included in the FY 23/24 Capital Improvement Program for this Project. The final construction cost of the Project is $9,610,070.25, which is $695,829.75 under the total authorization amount of $10,305,900.00 (Construction Agreement: $9,369,000, Contingency: $936,900).
BACKGROUND/DISCUSSION:
The City Council awarded a construction contract to Onyx Paving Company, Inc. on April 2, 2024, in the amount of $9,369,000, with a contingency of $936,900, for a total authorization of $10,305,900. The Notice to Proceed was authorized on April 29, 2024, and construction began in May 2024.
The Project involved the enhancement of seventeen (17) centerline miles of residential
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and collector streets through slurry seal, chip seal, localized asphalt concrete (AC) digouts, and curb ramp improvements, determined by field conditions in Area 3.
Additionally, approximately six (6) centerline miles of various segments along major arterials were upgraded, including Golden Springs Drive from Grand Avenue to Temple Avenue-Avenida Rancheros, Grand Avenue from Diamond Bar Boulevard to the easterly City limits, and streets within the Gateway Corporate Center (Gateway Center Dr., Copley Dr., Bridgegate Dr., and Valley Vista Dr.).
As part of the street rehabilitation project, bike lanes with buffers were added along Golden Springs Drive, and new bike lanes and buffers were introduced along Grand Avenue and within the Gateway Corporate Center (Gateway Center Drive and Copley Drive only). No bike lanes were installed along Bridgegate Drive and Valley Vista Drive due to on street parking spaces.
Drainage improvements were constructed at two locations within the project area. The Grand Avenue at Diamond Bar Boulevard Drainage Improvements involved the removal and reconstruction of the concrete curb and gutter to redirect water from the median nose at the Grand Avenue and Diamond Bar Boulevard intersection to the nearest catch basin, thereby alleviating stormwater ponding in the pavement area around the median nose and the pedestrian crosswalk. Also, a new subdrain system was installed to improve drainage along a portion of Cold Spring Lane.
Onyx Paving Company, Inc. completed the work on October 14, 2024. The punch list items were completed in early December 2024 due to material availability and lead times. Two change orders were issued, totaling $87,328.60 for Change Order 1 and $153,741.65 for Change Order 2. These changes primarily involved adjustments in quantities, including additional AC pavement dig-outs, taper grinding, concrete repairs, curb and sidewalk work, cross gutters, additional striping, and utility identification. Field inspections also revealed opportunities to reduce quantities, such as limiting work to valves in paving areas, refining measurements for removal and replacement, and eliminating unnecessary items, which resulted in cost savings.
PREPARED BY:
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REVIEWED BY:
Attachments:
1. 5.6.a Notice of Completion
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RECORDING REQUESTED BY AND WHEN RECORDED MAIL TO:
CITY OF DIAMOND BAR
21810 COPLEY DRIVE
DIAMOND BAR, CA 91765
ATTENTION: CITY CLERK
Recording Fees Exempt per Govt. Code §§ 6103, 27383 Space Above for Recorder’s Use
NOTICE OF COMPLETION
Cal. Civ. Code 8100 et seq. and 9200 et seq.
Notice is hereby given that:
1. The undersigned is the owner or authorized officer of the owner of the fee interest in the property hereinafter described.
2. The full name of the owner is City of Diamond Bar.
3. The full address of the owner is 21810 Copley Drive, Diamond Bar, CA 91765.
4. A work of improvement on the property hereinafter described was completed October 14, 2024. The work done was: Residential & Collector Street Rehabilitation (Area 3) and Arterial Street Rehabilitation (Golden Springs Drive from Grand Avenue to Avenida Rancheros, Grand Avenue from Diamond Bar Blvd. to East City Limits, Gateway Corporate Center) – Project Nos. SI24101 & SI24103; Grand Avenue at Diamond Bar Blvd. Drainage Improvements (CIP No. PW23402); and Cold Spring Lane Groundwater Drainage Improvements (CIP No. SI24101).
5. The name and address of the contractor, if any, for such work of improvement was:
Onyx Paving Company, Inc.
6751 Stanton Ave., Buena Park, CA 90621
6. The date of the contract was April 2, 2024.
7. The property on which said work of improvement was completed is in the City of Diamond Bar, County of Los Angeles, State of California, and is described as follows: Residential & Collector Street Rehabilitation (Area 3) and Arterial Street Rehabilitation (Golden Springs Drive from Grand Avenue to Avenida Rancheros, Grand Avenue from Diamond Bar Blvd. to East City Limits, Gateway Corporate Center) – Project Nos. SI24101 & SI24103; Grand Avenue at Diamond Bar Blvd. Drainage Improvements (CIP No. PW23402); and Cold Spring Lane Groundwater Drainage Improvements (CIP No. SI24101).
8. The street address of said property is none.
CITY OF DIAMOND BAR
Dated:
By:
David G. Liu, P.E.
Public Works Director/City Engineer
VERIFICATION
I am the Public Works Director/City Engineer of the City of Diamond Bar and am authorized to execute this verify cation on its behalf. I have read the foregoing notice of completion, know the contests thereof, and the same is true of my personal knowledge.
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct.
Executed on this ____ day of _____________, 2025, at Diamond Bar, California.
By:
David G. Liu, P.E.
Public Works Director/City Engineer
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Agenda #: 7.1
Meeting Date: February 4, 2025
TO: Honorable Mayor and Members of the City Council
FROM: Daniel Fox, City Manager
TITLE: AGREEMENT BETWEEN CITY OF DIAMOND BAR AND VALLEY VISTA SERVICES INC. FOR RESIDENTIAL SOLID WASTE
MANAGEMENT SERVICES AND WASTE MANAGEMENT
COLLECTION AND RECYCLING, INC. FOR COMMERCIAL SOLID
WASTE MANAGEMENT SERVICES.
STRATEGIC
GOAL: Safe, Sustainable & Healthy Community
RECOMMENDATION:
Approve, and authorize the City Manager to sign the agreements with Valley Vista Services, Inc. and Waste Management Collection and Recycling, Inc.
FINANCIAL IMPACT:
The agreements will generate total annual revenues of approximately $1,610,000, with annual adjustments, as detailed in subsequent sections.
BACKGROUND:
Since 2000, Valley Vista Services (VVS) and Waste Management Collection and Recycling, Inc. (WM) have been the City's exclusive commercial and residential solid waste haulers under three separately negotiated franchise agreements. In August 2010, the City Council granted second franchise agreements to VVS and WM. These agreements were amended and restated in 2017 and extended in 2023. Both are set to expire no later than August 31, 2025.
At the City Council Study Session of April 5, 2022, staff presented information regarding the status of the solid waste franchise agreements for review and discussion. The City Council directed staff to commence an exclusive procurement process with the current waste haulers in which both could submit a proposed scope of work for the service areas by sector or for citywide service, with the City reserving the right to select any combination. On June 21, 2022, the City Council awarded a contract to Sloan Vazquez
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McAfee, a consulting firm with extensive experience in the procurement and management of municipal solid waste collection franchises to assist with the procurement process.
The City’s project team (staff, City Attorney Omar Sandoval and Enrique Vazquez of Sloan Vazquez McAfee) developed a Request for Proposals (RFP) with a focus on a transparent and ethical procurement process that prioritizes high performance/quality and reliable service, value for ratepayers, compliance with state regulatory requirements (including SB 1383 organics requirements), and effective outreach and engagement with customers over the proposed term.
The RFP was released to VVS and WM on May 3, 2023. Three addenda to the RFP were provided and a total of 54 questions related to the RFP terms were submitted by the respondents. Both VVS and WM submitted complete proposals for commercial only, residential only, and citywide services by the August 30, 2023 response deadline.
At the January 16, 2024 regular meeting, the City Council deliberated the merits of the proposals and directed staff to complete negotiations with Valley Vista for residential service and Waste Management for commercial/roll-off service.
ANALYSIS:
With the Council’s direction, staff, consultants, and the two selected haulers began final contract negotiations, which resulted in the agreements before the City Council for consideration. The Valley Vista Services Agreement is included in Attachment 3. The Waste Management Agreement is included in Attachment 4. Key provisions of the agreements include:
1. Term of Agreement
The 10-year term begins September 1, 2025 and terminates August 31, 2035.
The City retains the sole option to extend the term up to 24 months.
2. General Service Requirements
Specific service requirements across sectors include, but are not limited to:
• Compliance with all state diversion requirements in both sectors, including organics collection and recycling.
• Standard cart, bin, and roll-off service.
Regular single-family dwelling collection service provided by VVS will be scheduled once per week, with standard service consisting of 65-gallon trash, recycling, and organic waste carts. Customers have the option to substitute standard refuse carts for either 35 or 96-gallon carts and increase recycling and organics carts if necessary. Rates are based on refuse cart size. Additional refuse carts are available at an additional cost, but residents may request up to two additional recycling carts and one
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additional organics cart at no extra charge.
Regular commercial and multi-family collection service provided by WM will be scheduled at least once per week, with standard service provided using a three-container program for the separate collection of refuse, recyclables, and organic waste. Customers retain the option to select 1,
1.5, 2, 3, 4 and 6-cubic yard bins based on the volume of refuse produced.
WM, following consultation with and approval by the City, shall offer cart service to commercial and/or multi-family customers with five or more units that do not have space for or do not generate enough waste to fill a bin.
• Free residential refuse cart overage collection (two per calendar year plus one end-of-year pickup.
• Cart and bin cleaning services available upon request (at a cost). • Backyard service. Residents determined to be disabled are eligible for free backyard service in which VVS will remove refuse, recyclable and green waste containers for collection and return them after they are serviced.
This service is also available for a fee for customers that are not disabled. • Availability of temporary bins.
• Free bulky item collection. Residential customers are eligible for four free bulky item pickups (up to three cubic yards of material per pickup) per calendar year. Bulky items include items too large to be contained in a cart such as furniture, appliances, large amounts of green waste, and electronic waste.
• Free household hazardous waste (HHW) pickups (two per year). HHW includes paint/paint products, cleaning solutions and household chemicals, batteries, etc.
• Free curbside used oil and filter collection available on regular collection days.
• Free mail-back sharps collection program. Upon request, secure containers are provided with prepaid postage.
• Free holiday tree collection service (natural trees only) from December 26 to the second Sunday in January.
• Free mulch and compost giveaway events (two per year). • Construction and demolition collection and disposal.
• Complimentary service at City facilities, events, and activities.
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• Abandoned items left in the public right-of-way (with the exception of hazardous waste) will be collected and disposed of at no charge. • Free storage containers for use by the City.
• Robust community education and outreach programming and materials (print, digital, and social media).
• Promotion of local environmental events and programs, including, but not limited to County HHW and e-waste collection and medication take-back. • Deployment of new clean fuel vehicles.
• Senior and Disabled Customer Discounts. Residential customers aged 60 or older are eligible for reduced service rates. Disabled residential customers are eligible for a 15% discount off the standard monthly service rates.
• Haulers shall ensure sufficient capacity of California recovered organics waste products to meet the mandatory procurement requirements for jurisdictions contained in SB 1383, including procurement of compost/mulch, securing of procurement credits, and/or use of renewable natural gas in vehicles.
3. Rates
This procurement process marks the first time that rates have been bid since 2000. As a result, ratepayers can expect significant savings in both sectors. Total ratepayer savings beginning in year one of the agreements is expected to be approximately $768,576 for the residential sector and $180,613 for the commercial sector, or about 9.8% less than current rate revenues. Seniors remain eligible for discounted rates (15%).
There are many rate categories included for each sector. Complete rate sheets are included as Attachments 1 and 2 and attached as exhibits to each Agreement. The following examples compare current and proposed rates for common service requests in both sectors.
Residential Service Current Rate Proposed Rate Difference 35 gallon trash $32.07 $29.89 -6.7%
64 gallon trash $39.52 $35.39 -10.5%
96 gallon trash $47.41 $40.11 -15.4%
Commercial Service Current Rate Proposed Rate Difference 3CY Bin 1/week $279.88 $144.54 -48.4%
3CY Bin 2/week $279.88 $260.18 -7%
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3CY Bin 3/week $392.97 $375.81 -4.4%
3CY Bin 4/week $510.20 $491.45 -3.7%
VVS and WM would be eligible for an annual rate increase based on a standardized formula that accounts for business-related costs, including annual changes in disposal rates, labor, fuel, and other factors. Rate increases are capped at 5%, unless the adjustment is made under the provisions of an Extraordinary Rate Adjustment. Extraordinary Rate Adjustments may be requested if there are changes in direct fees charged at disposal sites, changes in applicable laws requiring new services or obligations, or any other change in costs outside the hauler’s reasonable control. Extraordinary Rate Adjustments must be accompanied with justification in support of the request and must be approved by the City Council.
4. Fees and Other Funding
The proposed agreements include the following fees paid to the City, which total approximately $1,610,000 in year one. All fees will be adjusted annually using CPI to ensure payments remain in line with associated costs. • Franchise Fees. In the first year, VVS and WM will pay the City $287,000 and $123,000 respectively ($410,000 total). These fees are not passed through to customers and are paid directly to the City by the contractors. • CalRecycle Compliance Fee. In the first year, the City will collect $750,000 to cover the City’s costs to comply with State mandates resulting from the enactment of AB 939 and subsequent related legislation including, but not limited to AB 2176, SB 1016, AB 341, AB 1826, and SB 1383. These laws require jurisdictions to implement solid waste collection programs, meet processing facility requirements, conduct contamination monitoring, provide education, maintain records, submit reports, monitor compliance, conduct enforcement, among other mandated requirements. • Residential Vehicle Impact Fee. The City will collect $175,000 from VVS to offset a portion of the costs necessary to maintain roadways due to the wear and tear caused by waste collection vehicles on City streets. • Residential Street Sweeping Fee. The City will collect $175,000 from VVS to offset a portion of the costs necessary to provide street sweeping services on residential streets.
• Contracting Fee. The City will collect a one-time $100,000 payment to reimburse the City for costs it incurred in connection with entering into this Agreement. This figure is not included in ongoing annual revenue estimates.
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5. Accountability
To ensure franchisee compliance and accountability to the City and its residents throughout the term, a series of performance management requirements are included.
• Reporting – Haulers will provide standardized monthly and annual reporting of diversion rates/AB 939/SB 1383 compliance consistent with state requirements, special services rendered (bulky item/household hazardous waste, etc.), customer outreach/complaints, and financial statements, among other items pertinent to local service. City staff will meet regularly with hauler representatives to ensure compliance. • Customer Service Satisfaction Survey - At the City’s request, haulers will conduct a survey of customers to determine overall customer satisfaction with services. The content of the survey must be approved by the City. • Performance Audits – Performance audits will be scheduled every third year, beginning in 2027. The scope of the audit is at the City’s discretion, and may include general contract compliance, customer service levels, financial review, tonnage/diversion rates, etc. Haulers shall reimburse the City for the cost of the audit.
• Liquidated Damages – Breaches of agreement provisions may result in a financial penalty.
6. Public Outreach and Engagement Regarding Transition
Upon commencement of the new agreements, residential and commercial customers will have new waste haulers, service accounts, and customer service contacts for the first time in 25 years. City staff, in cooperation with VVS and WM, will develop a comprehensive multimedia resident and business outreach plan to educate and inform the community about what to expect with the impending changes in providers. This campaign will be released well in advance of the official transition date to ensure the information is readily available.
LEGAL REVIEW:
The City Attorney has reviewed and approved the Agreements as to form.
PREPARED BY:
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REVIEWED BY:
Attachments:
1. 7.1.a Proposed Residential Rates
2. 7.1.b Proposed Commercial Rates
3. 7.1.c Solid Waste Services Agreement - VVS
4. 7.1.d Solid Waste Services Agreement - WM
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Attachment 1
Proposed Residential Rates
7.1.a
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City of Diamond Bar - VVS 1 of 3 Solid Waste Services Franchise Agreement EXHIBIT 1 - MAXIMUM MONTHLY RATES
Single-Family Dwelling
Service Description Prior
Rates
Single-Family Dwelling - 35G trash $29.89 Unit / Month
Single-Family Dwelling - 64G trash $35.39 Unit / Month
Single-Family Dwelling - 96G trash $40.11 Unit / Month
Single-Family Dwelling - 35G trash-senior $23.91 Unit / Month Single-Family Dwelling - 64G trash-senior $31.46 Unit / Month Single-Family Dwelling - 96G trash-senior $32.09 Unit / Month Additional charge for 35G trash beyond (1) one $5.98 Unit / Month Additional charge for 64G trash beyond (1) one $7.08 Unit / Month Additional charge for 96G trash cart beyond (1) one. 2 $8.02 Unit / Month Additional charge for recyclables cart beyond (2) two 3 $2.48 Unit / Month Additional charge for organics cart beyond (2) two. 4 $7.08 Unit / Month Additional charge for backyard service. 5 $6.00 Unit / Month Additional charge for refuse cart overage beyond two (2) annual pickup events and one (1) year-end pickup. 6
$7.08 Per Event
Cart Overage Charge for overflowing container upon second and subsequent occurrence in 3-month period $7.08 Per Event
Bulky Item Pickup - beyond four (4) pickup collection events per calendar year 7 $45.00 Per Event Contamination Fee upon third and subsequent occurrence in 12-month period $10.00 Per Event Damaged Cart Replacement 8 $100.00 Per Cart
Cart Exchange after free after free-exchange period. $25.00 Per Cart NOTES
1. Standard Service includesthree (3) carts; One each for refuse,recycling, and organics. The Monthly Rate is based on the refuse cart size chosen by the customer. Customers may choose 35, 64, or 96-gallons carts for recycling and/or organics. Default sizesfor all three waste streams are 64 gallon.
2. Standard Service includes one (1) cart for trash. Customers may order additional trash carts at an additional charge.
3. Standard Service includes up to two (2) carts for recyclables. Customers may order additional recyclables carts at an additional charge. This rate will apply to any size cart.
4. Standard Service includes up to two (2) carts for organics. Customers may order additional organics carts at an additional charge.
5. Contractor shall roll out and return carts for any Customer who is legally or medically recognized as disabled at no additional charge.
6. Contractor may charge for additional pickups beyond two annual pickups per calendar year and an end-ofyear pickup for trash.
7. Contractor may charge for additional bulky item pickups beyond four annual pickups per calendar year.
Customers may put out up to 3 cubic yards of material at each pickup event.
8. Contractor may charge for replacement of carts if due to provable negligence.
7.1.a
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City of Diamond Bar - VVS Page 2 of 3 Solid Waste Services Franchise Agreement EXHIBIT 1 - MAXIMUM MONTHLY RATES
Residential Bins
TRASH CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
1.5 cubic yard $165.98 $305.13 $457.69 $610.26 $714.49 $811.48 $43.98 2 cubic yard $176.57 $326.29 $489.44 $652.58 $767.40 $874.96 $47.98 3 cubic yard $197.73 $368.62 $552.93 $737.23 $873.21 $1,001.94 $55.56
RECYCLING CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
1.5 cubic yard $82.99 $152.57 $228.85 $305.13 $357.25 $405.74 $21.99 2 cubic yard $88.29 $163.15 $244.72 $326.29 $383.70 $437.48 $23.99 3 cubic yard $98.87 $184.31 $276.47 $368.62 $436.61 $500.97 $27.78
ORGANICS CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
1.5 cubic yard $165.98 $305.13 $457.69 $610.26 $714.49 $811.48 $43.98 2 cubic yard $176.57 $326.29 $489.44 $652.58 $767.40 $874.96 $47.98 3 cubic yard $197.73 $368.62 $552.93 $737.23 $873.21 $1,001.94 $55.56
OTHER SERVICES
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Scout Service $83.81 $199.69 $299.54 $399.39 $499.23 $599.07 Container Lock Charge $15.50
Enclosure Lock Charge $15.50
Sunday Service - Each Service $75.00
Valet Service for Carts $6.00
NOTES
Subscription to a trash bin shall include up to 2 Recycling and 2 Organics 96-Gal Carts.
Alternatively, customer may choose Recycling Bin Service or Organics Bin at an additional charge.
7.1.a
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City of Diamond Bar - VVS Page 3 of 3 Solid Waste Services Franchise Agreement EXHIBIT 1 - MAXIMUM MONTHLY RATES
Roll Off Box Other Services
ROLL OFF BOX HAULING SERVICE Rate
Roll off boxes and compactors (all sizes). Includes delivery and removal. $280.00 per haul Roll off boxes and compactors (all sizes). Includes delivery and removal.
Customer owned equipment. $280.00 per haul
ROLL OFF BOX DISPOSAL / PROCESSING / OTHER FEES Rate
Solid waste (transfer only - no processing) $93.99 perton Solid waste processing (MRF) 1 $110.99 perton
Commingled recyclables processing $65.00 perton
Segregated green waste $117.67 perton
Segregated food waste $117.67 perton
Organics $117.67 perton
C&D processing 2 $93.99 perton
Roll-off box cleaning beyond one (1) per year. $150.00 per event Redelivery/Return trip/Dry run $195.00 per event
Temporary roll-off daily rental after 7 days with no dump $35.00 per day Relocation fee $175.00 per event
Sunday service surcharge $75.00 per event
TEMPORARY BIN SERVICE Rate
3 CY bin - deliver, pickup and one dump $167.00 per event 3 CY bin additional dump $60.00 per event
6 CY bin - deliver, pickup and one dump $206.00 per event 6 CY bin additional dump $68.00 per event
Daily rental after 7 days $35.00 per haul
BULKY ITEM COLLECTION Rate
MFD bulky item pickup - beyond four (4) pickup collection events per year. $40.00 per haul OTHER FEES Rate
Bin cleaning bin fee beyond one (1) per year. $68.00 per event Enclosure clean-out fee due to overflowing containers. $80.00 per event Bin Exchange beyond once per Agreement Year $125.00 per event Contamination fee upon third and subsequent occurrence in 12-month period. $75.00 per event Late payment charge (unpaid balance each month after 30 days past due date) 1.50% per month Emergency service - 1 Crew & 1 Truck $125.00 per hour
7.1.a
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Attachment 2
Proposed Commercial Rates
7.1.b
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EXHIBIT 1 - MAXIMUM MONTHLY RATES
City of Diamond Bar - WM Page 1 of 3 Solid Waste Services Franchise Agreement
TRASH CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
70 Gal Cart $38.37 $69.07 $99.77 $130.47 $161.17 $191.87 $46.45 98 Gal Cart $55.74 $100.33 $144.91 $189.50 $234.09 $278.68 $46.45
1.5 CY - 1st Bin $101.94 $183.50 $265.05 $346.60 $428.16 $509.71 $46.45 Each Addl Bin $91.75 $165.15 $238.55 $311.95 $385.36 $458.76 $46.45 2 CY - 1st Bin $116.75 $210.15 $303.55 $396.95 $490.35 $583.75 $46.45 Each Addl Bin $105.06 $189.11 $273.16 $357.21 $441.27 $525.32 $46.45 3 CY - 1st Bin $144.54 $260.18 $375.81 $491.45 $607.08 $722.72 $46.45 Each Addl Bin $130.08 $234.14 $338.21 $442.27 $546.33 $650.40 $46.45 4 CY - 1st Bin $183.00 $329.40 $475.80 $622.20 $768.61 $915.01 $46.45 Each Addl Bin $164.68 $296.43 $428.17 $559.92 $691.67 $823.41 $46.45 6 CY - 1st Bin $218.44 $393.19 $567.94 $742.70 $917.45 $1,092.20 $46.45 Each Addl Bin $196.59 $353.87 $511.14 $668.41 $825.69 $982.96 $46.45
TRASH COMPACTORS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
2 CY Compactor $233.50 $420.30 $607.10 $793.89 $980.69 $1,167.49 $92.89 3 CY Compactor $289.09 $520.36 $751.62 $982.89 $1,214.16 $1,445.43 $92.89 4 CY Compactor $366.00 $658.80 $951.61 $1,244.41 $1,537.21 $1,830.01 $92.89
RECYCLING CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
70 Gal Cart $19.19 $34.54 $49.89 $65.24 $80.59 $95.94 $23.23 98 Gal Cart $27.87 $50.17 $72.46 $94.75 $117.05 $139.34 $23.23
1.5 CY - 1st Bin $50.97 $91.75 $132.53 $173.30 $214.08 $254.86 $23.23 Each Addl Bin $45.88 $82.58 $119.28 $155.98 $192.68 $229.38 $23.23 2 CY - 1st Bin $58.38 $105.08 $151.78 $198.48 $245.18 $291.88 $23.23 Each Addl Bin $52.53 $94.56 $136.58 $178.61 $220.64 $262.66 $23.23 3 CY - 1st Bin $72.27 $130.09 $187.91 $245.73 $303.54 $361.36 $23.23 Each Addl Bin $65.04 $117.07 $169.11 $221.14 $273.17 $325.20 $23.23
ORGANICS CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
70 Gal Cart $38.37 $69.07 $99.77 $130.47 $161.17 $191.87 $46.45 98 Gal Cart $55.74 $100.33 $144.91 $189.50 $234.09 $278.68 $46.45 2 CY - 1st Bin $116.75 $210.15 $303.55 $396.95 $490.35 $583.75 $46.45 Each Addl Bin $105.06 $189.11 $273.16 $357.21 $441.27 $525.32 $46.45
7.1.b
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EXHIBIT 1 - MAXIMUM MONTHLY RATES
City of Diamond Bar - WM Page 2 of 3 Solid Waste Services Franchise Agreement
OTHER SERVICES
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Scout Service $78.00 $156.00 $234.00 $312.00 $390.00 $468.00 Container Lock Charge $15.00 $30.00 $45.00 $60.00 $75.00 $90.00 Enclosure Lock Charge $15.00 $30.00 $45.00 $60.00 $75.00 $90.00 Sunday Service - Each Service $75.00
Valet Service for Carts $30.00 $60.00 $90.00 $120.00 $150.00 $180.00
7.1.b
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EXHIBIT 1 - MAXIMUM MONTHLY RATES
City of Diamond Bar - WM Page 3 of 3 Solid Waste Services Franchise Agreement ROLL OFF BOX HAULING SERVICE Rate
Roll off boxes and compactors (all sizes). Includes delivery and removal. $321.28 per haul Roll off boxes and compactors (all sizes). Includes delivery and removal.
Customer owned equipment. $321.28 per haul
ROLL OFF BOX DISPOSAL / PROCESSING / OTHER FEES Rate
Solid waste (transfer only - no processing) $90.00 perton Solid waste processing (MRF) 1 $90.00 perton
Commingled recyclables processing $125.00 perton
Segregated green waste $120.00 perton
Segregated food waste $155.00 perton
Organics $155.00 perton
C&D processing 2 $125.00 perton
Roll-off box cleaning beyond one (1) per year. $160.00 per event Redelivery/Return trip/Dry run $200.00 per event
Temporary roll-off daily rental after 7 days with no dump $35.00 per day Relocation fee $200.00 per event
Sunday service surcharge $100.00 per event
TEMPORARY BIN SERVICE Rate
3 CY bin - deliver, pickup and one dump $185.00 per event 3 CY bin additional dump $135.00 per event
6 CY bin - deliver, pickup and one dump $210.00 per event 6 CY bin additional dump $160.00 per event
Daily rental after 7 days $30.00 Per Day
BULKY ITEM COLLECTION Rate
MFD bulky item pickup - beyond four (4) pickup collection events per year. $60.00 Per event Commercial bulky item pickup - per collection event. $60.00 Per event Commercial bulky item pickup - per item. $15.00 Per Item OTHER FEES Rate
Bin cleaning bin fee beyond one (1) per year. $100.00 per event Enclosure clean-out fee due to overflowing containers. $100.00 per event Return trip fee on scheduled pickup day. $75.00 per event Service reinstatement fee after suspension for non-payment $35.00 per event Bin Exchange beyond once per Agreement Year $125.00 per event Contamination fee upon third and subsequent occurrence in 12-month period. $100.00 per event Late payment charge (unpaid balance each month after 30 days past due date) 1.50% per month Emergency service - 1 Crew & 1 Truck $250.00 per hour
7.1.b
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Attachment 3
Residential Solid Waste Services Agreement
7.1.c
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FRANCHISE AGREEMENT FOR SOLID WASTE SERVICES
Between the City of Diamond Bar
and
Valley Vista Services, Inc.
This 4th day of February, 2025
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Diamond Bar – VVS i Franchise Agreement for Solid Waste Services
TABLE OF CONTENTS
RECITALS...........................................................................................................................................................................1 ARTICLE 1: DEFINITIONS....................................................................................................................................................3 ARTICLE 2: GRANT AND ACCEPTANCE OF FRANCHISE .....................................................................................................18
2.1 GRANT AND ACCEPTANCE OF FRANCHISE, INDEMNITY OF AWARD ..................................................................... 18
2.2 EXCLUSIVE NATURE OF FRANCHISE ...................................................................................................................... 18
2.3 EFFECTIVE DATE .................................................................................................................................................... 19
2.4 TERM OF AGREEMENT .......................................................................................................................................... 19
2.5 CITY’S OPTION TO EXTEND TERM.......................................................................................................................... 19
2.6 REPRESENTATIONS AND WARRANTIES OF CONTRACTOR..................................................................................... 19
2.7 CONDITIONS TO EFFECTIVENESS OF AGREEMENT................................................................................................ 20
2.8 DELEGATION OF AUTHORITY ................................................................................................................................ 21
2.9 LIMITATIONS TO THE SCOPE ................................................................................................................................. 21
2.10 CITY’S RIGHT TO DIRECT CHANGES ....................................................................................................................... 23
2.10.1 General......................................................................................................................................................... 23
2.10.2 New Diversion Programs.............................................................................................................................. 23
2.10.3 City’s Right To Acquire Services.................................................................................................................... 23
2.11 OWNERSHIP OF SOLID WASTE AND CITY’S RIGHT TO DIRECT SOLID WASTE .......................................................... 24
2.12 CONTRACTOR’S CORPORATE STATUS ................................................................................................................... 24
2.13 CONTRACTOR CORPORATE AUTHORIZATION....................................................................................................... 24
2.14 ANNEXATIONS ...................................................................................................................................................... 25
2.15 PERMITS AND LICENSES ........................................................................................................................................ 25 ARTICLE 3: SCOPE OF COLLECTION SERVICES...................................................................................................................25
3.1 SERVICES TO BE PROVIDED – GENERAL................................................................................................................. 25
3.2 SINGLE-FAMILY DWELLING COLLECTION SERVICE ................................................................................................ 26
3.2.1 Container Sizes............................................................................................................................................. 26
3.2.2 Container Color ............................................................................................................................................ 26
3.2.3 Refuse Cart Overage .................................................................................................................................... 27
3.2.4 Backyard Service .......................................................................................................................................... 27
3.2.5 Backyard Service for Disabled People .......................................................................................................... 27
3.2.6 Door-To-Door HHW Collection ..................................................................................................................... 27
3.2.7 Annual Household Hazardous Waste Event................................................................................................. 28
3.2.8 Curbside Used Oil And Oil Filter Collection................................................................................................... 28
3.2.9 Home Generated Sharps Mail Back Program............................................................................................... 28
3.2.10 Medication Takeback Program.................................................................................................................... 28
3.2.11 FreeCycle.Com.............................................................................................................................................. 28
3.2.12 Annual Holiday Tree Collection .................................................................................................................... 29
3.2.13 Mulch and Compost GiveaWay.................................................................................................................... 29
3.2.14 CONTAMINATION WARNING NOTICES ........................................................................................................ 29
3.3 RESERVED ............................................................................................................................................................. 30
3.4 ROLL-OFF BOX SERVICE......................................................................................................................................... 30
3.5 TEMPORARY BIN SERVICE ..................................................................................................................................... 30
3.6 ON-CALL BULKY ITEM PICKUP ............................................................................................................................... 30
3.7 CITY SERVICES ....................................................................................................................................................... 31
3.7.1 RESERVED..................................................................................................................................................... 31
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Diamond Bar – VVS ii Franchise Agreement for Solid Waste Services
3.7.2 City-Sponsored Events.................................................................................................................................. 31
3.7.3 Emergency Collection And DIsposal Service ................................................................................................. 32
3.7.4 Abandoned Item Collection From City Right-of-Way Public Property .......................................................... 32
3.7.5 Community Development Review Services................................................................................................... 32
3.7.6 Large Venue Event Assistance...................................................................................................................... 32
3.7.7 Confiscation Of Unauthorized Containers.................................................................................................... 32
3.7.8 Provision of Storage Containers................................................................................................................... 33 ARTICLE 4: REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND PERSONNEL ..............................................................33
4.1 OPERATIONS ......................................................................................................................................................... 33
4.1.1 Schedules...................................................................................................................................................... 33
4.1.2 Missed Pickups............................................................................................................................................. 34
4.1.3 Holiday Collection Schedule ......................................................................................................................... 34
4.1.4 Change In Collection Schedule ..................................................................................................................... 34
4.1.5 DedIcated Routes......................................................................................................................................... 34
4.1.6 Overflowing Containers................................................................................................................................ 35
4.1.7 Graffiti Removal ........................................................................................................................................... 35
4.1.8 Litter Abatement.......................................................................................................................................... 35
4.1.9 Health And Safety Training .......................................................................................................................... 36
4.1.10 Unauthorized Material Removal.................................................................................................................. 36
4.1.11 Report Of Accumulation Of Solid Waste; unauthorized Dumping ............................................................... 36
4.1.12 Route Audit .................................................................................................................................................. 37
4.1.13 Service Exceptions; Excluded Waste Notifications....................................................................................... 38
4.1.14 Collection of Former Contractor’s Containers.............................................................................................. 38
4.2 VEHICLE REQUIREMENTS...................................................................................................................................... 39
4.2.1 General......................................................................................................................................................... 39
4.2.2 VEHICLE Specifications................................................................................................................................. 39
4.2.3 Vehicle Identification.................................................................................................................................... 40
4.2.4 Cleaning And Maintenance.......................................................................................................................... 40
4.2.5 Vehicle Operations....................................................................................................................................... 41
4.2.6 City Inspection Per Code............................................................................................................................... 41
4.2.7 Vehicle Inspections....................................................................................................................................... 42
4.2.8 Correction Of Defects................................................................................................................................... 42
4.2.9 City Informational Displays.......................................................................................................................... 42
4.2.10 Vehicle And Equipment Inventory ................................................................................................................ 42
4.3 CONTAINER REQUIREMENTS ................................................................................................................................ 43
4.3.1 Cart Requirements ....................................................................................................................................... 43
4.3.2 Bin Requirements......................................................................................................................................... 46
4.3.3 Roll-Off Box Requirements........................................................................................................................... 47
4.4 PERSONNEL........................................................................................................................................................... 47
4.4.1 Qualified Personnel ...................................................................................................................................... 47
4.4.2 Identification Required................................................................................................................................. 47
4.4.3 Hazardous Material Employee Training....................................................................................................... 47
4.4.4 Fees And Gratuities...................................................................................................................................... 48
4.4.5 Non-Discrimination ...................................................................................................................................... 48
4.4.6 Hiring of Displaced Employees..................................................................................................................... 48
4.4.7 City Liaison ................................................................................................................................................... 48
4.4.8 Service Liaison.............................................................................................................................................. 48
4.4.9 Environmental Coordinator............................................................................................................................ 49
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4.4.10 City’s Right to Approve City and Service Liaison .............................................................................................. 49 ARTICLE 5: PROCESSING AND DISPOSAL REQUIREMENTS ...............................................................................................49
5.1 TRANSPORTATION OF DISCARDED MATERIALS .................................................................................................... 49
5.2 DIVERSION AND PROCESSING REQUIREMENTS .................................................................................................... 49
5.2.1 Processing Of Recyclables And Organics...................................................................................................... 49
5.2.2 End Uses For Organics.................................................................................................................................. 50
5.2.3 Bulky Item Diversion..................................................................................................................................... 50
5.2.4 Construction And Demolition Debris Diversion ............................................................................................ 50
5.2.5 Diversion of Electronic, Universal and Other Special Waste ........................................................................ 51
5.3 MARKETING AND SALE OF RECYCLABLES .............................................................................................................. 51
5.4 USE OF DESIGNATED FACILITIES............................................................................................................................ 51
5.5 USE OF CONTRACTOR-OWNED APPROVED FACILITIES ......................................................................................... 52
5.6 SOLID WASTE CAPACITY GUARANTEE................................................................................................................... 52 ARTICLE 6: OTHER SERVICES............................................................................................................................................52
6.1 BILLING AND CONTRACTOR COMPENSATION....................................................................................................... 52
6.1.1 Residential Cart Customers.......................................................................................................................... 52
6.1.2 RESERVED..................................................................................................................................................... 52
6.1.3 Disabled Customer Discount ........................................................................................................................ 52
6.1.4 Senior CUSTOMER Discount......................................................................................................................... 53
6.1.5 Form of Payment FOR ROLL-OFF OR TEMPORARY BIN SERVICE .................................................................. 53
6.1.6 Temporary Bin and Roll-Off Box Service....................................................................................................... 53
6.1.7 Automated Billing Payment ......................................................................................................................... 53
6.1.8 Bill Payment by Phone.................................................................................................................................. 54
6.1.9 Review of Billings ......................................................................................................................................... 54
6.1.10 Suspension Of Service Due To Non-Payment ............................................................................................... 54
6.1.11 Debt Collection............................................................................................................................................. 54
6.1.12 Continued Provision Of Service .................................................................................................................... 54
6.1.13 No Marketing............................................................................................................................................... 55
6.2 CUSTOMER SERVICE.............................................................................................................................................. 55
6.2.1 Local Office................................................................................................................................................... 55
6.2.2 Customer Service Portal ............................................................................................................................... 55
6.2.3 Customer Complaints, Inquiries And Service Requests................................................................................. 55
6.2.4 Customer Service Standards......................................................................................................................... 56
6.2.5 Resolution Of Customer Complaints ............................................................................................................ 57
6.2.6 Emergency Contacts..................................................................................................................................... 57
6.2.7 Multi-lingual, TDD Services.......................................................................................................................... 57
6.3 CUSTOMER OUTREACH AND EDUCATION............................................................................................................. 57
6.3.1 On-Going Education Requirements.............................................................................................................. 58
6.3.2 RESERVED..................................................................................................................................................... 60
6.4 SB 1383 COMPLIANCE........................................................................................................................................... 60
6.4.1 Three container Collection System............................................................................................................... 60
6.4.2 Kitchen Pails For Food Scrap ........................................................................................................................ 60
6.4.3 Route Reviews.............................................................................................................................................. 60
6.4.4 Procurement of Recovered Organics Waste Products.................................................................................. 61
6.4.5 Education & Outreach for Diversion............................................................................................................. 61 ARTICLE 7: FRANCHISE FEE, CALRECYCLE COMPLIANCE FEE, VEHICLE IMPACT FEE, AND OTHER FEES .............................62
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7.1 FRANCHISE FEE ..................................................................................................................................................... 62
7.2 CALRECYCLE COMPLIANCE FEE ............................................................................................................................. 63
7.3 RESIDENTIAL VEHICLE IMPACT FEE ....................................................................................................................... 63
7.4 RESIDENTIAL STREET SWEEPING FEE .................................................................................................................... 63
7.5 CONTRACTING FEE................................................................................................................................................ 64
7.6 TIME AND METHOD OF FEE PAYMENTS TO THE CITY............................................................................................ 64 ARTICLE 8: RECORDS, REPORTS AND INFORMATION REQUESTS .....................................................................................64
8.1 GENERAL ............................................................................................................................................................... 64
8.2 RECORDS............................................................................................................................................................... 65
8.2.1 General ................................................................................................................................................................. 65
8.2.2 Financial Records ......................................................................................................................................... 65
8.2.3 Solid Waste Records..................................................................................................................................... 66
8.2.4 CERCLA Defense Records.............................................................................................................................. 66
8.2.5 Other Programs’ Records............................................................................................................................. 67
8.2.6 Audit............................................................................................................................................................. 67
8.2.7 Payments And Refunds ................................................................................................................................ 68
8.3 REPORTS ............................................................................................................................................................... 68
8.3.1 Quarterly Reports......................................................................................................................................... 69
8.3.2 Annual Reports............................................................................................................................................. 70
8.3.3 Financial Reports.......................................................................................................................................... 70
8.4 REPORTING ADVERSE INFORMATION................................................................................................................... 71
8.5 RIGHT TO INSPECT RECORDS................................................................................................................................. 71
8.6 FAILURE TO REPORT.............................................................................................................................................. 71 ARTICLE 9: REVIEW OF SERVICES AND PERFORMANCE....................................................................................................72
9.1 PERFORMANCE REVIEW MEETING ....................................................................................................................... 72
9.2 PERFORMANCE SATISFACTION SURVEY................................................................................................................ 73 ARTICLE 10: CONTRACTOR COMPENSATION AND MAXIMUM SERVICE RATES................................................................73
10.1 CONTRACTOR COMPENSATION............................................................................................................................ 73
10.2 INITIAL RATES........................................................................................................................................................ 74
10.3 SCHEDULE OF FUTURE ANNUAL RATE ADJUSTMENTS.......................................................................................... 74
10.4 METHOD OF ADJUSTMENTS ................................................................................................................................. 74
10.5 EXTRAORDINARY RATE ADJUSTMENTS................................................................................................................. 75 ARTICLE 11: INDEMNIFICATION, INSURANCE AND PERFORMANCE BOND ......................................................................76
11.1 INDEMNIFICATION OF THE CITY............................................................................................................................ 76
11.1.1 General......................................................................................................................................................... 76
11.1.2 Hazardous Material Indemnification ........................................................................................................... 77
11.1.3 AB 939 Indemnification and Guarantee....................................................................................................... 78
11.1.4 CALRECYCLE Indemnification ....................................................................................................................... 79
11.1.5 ELECTRONIC INFORMATION INDEMNIFICATION.......................................................................................... 79
11.1.6 CALPERS ELIGIBILITY INDEMNIFICATION...................................................................................................... 79
11.2 EVALUATION OF LIABILITY .................................................................................................................................... 80
11.3 SEPARATE COUNSEL.............................................................................................................................................. 80
11.4 CONSIDERATION................................................................................................................................................... 80
11.5 OBLIGATION.......................................................................................................................................................... 81
11.6 COLLECTION SERVICES SUBCONTRACTORS .......................................................................................................... 81
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11.7 SURVIVAL .............................................................................................................................................................. 81
11.8 INSURANCE ........................................................................................................................................................... 81
11.9 FAITHFUL PERFORMANCE BOND .......................................................................................................................... 85
11.10 FAITHFUL PERFORMANCE LETTER OF CREDIT ....................................................................................................... 85
11.11 FORFEITURE OF PERFORMANCE BOND................................................................................................................. 86
11.12 FORFEITURE OF LETTER OF CREDIT ....................................................................................................................... 86
11.13 PERFORMANCE SECURITY BEYOND SERVICE TERM .............................................................................................. 86 ARTICLE 12: CITY’S RIGHT TO CONTRACT WITH THIRD PARTIES TO PERFORM FRANCHISE SERVICES ..............................87
12.1 GENERAL ............................................................................................................................................................... 87
12.2 TEMPORARY POSSESSION OF CONTRACTOR’S PROPERTY.................................................................................... 88
12.3 BILLING AND COMPENSATION TO CITY DURING CITY’S POSSESSION.................................................................... 88
12.4 CITY’S RIGHT TO RELINQUISH POSSESSION........................................................................................................... 88
12.5 CITY’S POSSESSION NOT A TAKING........................................................................................................................ 88
12.6 DURATION OF CITY’S POSSESSION........................................................................................................................ 88 ARTICLE 13: DEFAULT AND REMEDIES.............................................................................................................................89
13.1 EVENTS OF DEFAULT ............................................................................................................................................. 89
13.2 RIGHT TO TERMINATE UPON DEFAULT AND RIGHT TO SPECIFIC PERFORMANCE................................................. 91
13.3 CITY’S REMEDIES IN THE EVENT OF DEFAULT........................................................................................................ 91
13.4 CRIMINAL ACTIVITY............................................................................................................................................... 92
13.5 POSSESSION OF RECORDS UPON TERMINATION .................................................................................................. 93
13.6 CITY’S REMEDIES CUMULATIVE; SPECIFIC PERFORMANCE ................................................................................... 93
13.7 LIQUIDATED DAMAGES......................................................................................................................................... 93
13.8 SUSPENSION OF PERFORMANCE .......................................................................................................................... 96
13.8.1 Force Majeure..................................................................................................................................................... 96
13.8.2 Labor Unrest....................................................................................................................................................... 97
13.9 DISPUTE RESOLUTION........................................................................................................................................... 97
13.9.1 Negotiation And Mediation................................................................................................................................ 98
13.9.2 Confidentiality .................................................................................................................................................... 98
13.9.3 Injunctive Relief .................................................................................................................................................. 98
13.9.4 Continuing Obligation......................................................................................................................................... 98
13.9.5 Failure of Mediation ........................................................................................................................................... 98
13.10 ASSURANCE OF PERFORMANCE............................................................................................................................ 98 ARTICLE 14: OTHER AGREEMENTS OF THE PARTIES.........................................................................................................99
14.1 RELATIONSHIP OF PARTIES ................................................................................................................................... 99
14.2 COMPLIANCE WITH LAW ...................................................................................................................................... 99
14.3 GOVERNING LAW.................................................................................................................................................. 99
14.4 JURISDICTION........................................................................................................................................................ 99
14.5 ASSIGNMENT ........................................................................................................................................................ 99
14.6 AFFILIATED COMPANIES ..................................................................................................................................... 101
14.7 CONTRACTING OR SUBCONTRACTING................................................................................................................ 101
14.8 BINDING ON ASSIGNS ......................................................................................................................................... 101
14.9 TRANSITION TO NEXT CONTRACTOR .................................................................................................................. 101
14.10 PARTIES IN INTEREST........................................................................................................................................... 102
14.11 WAIVER............................................................................................................................................................... 102
14.12 CONTRACTOR’S INVESTIGATION......................................................................................................................... 102
14.13 NOTICE................................................................................................................................................................ 103
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14.14 REPRESENTATIVE OF THE PARTIES ...................................................................................................................... 103
14.15 CITY FREE TO NEGOTIATE WITH THIRD PARTIES ................................................................................................. 103
14.16 COMPLIANCE WITH MUNICIPAL CODE ............................................................................................................... 104
14.17 PRIVACY .............................................................................................................................................................. 104
14.18 PROPRIETARY INFORMATION, PUBLIC RECORDS................................................................................................ 104 ARTICLE 15: MISCELLANEOUS AGREEMENTS.................................................................................................................104
15.1 ENTIRE AGREEMENT ........................................................................................................................................... 104
15.2 SECTION HEADINGS ............................................................................................................................................ 105
15.3 REFERENCES TO LAWS AND OTHER AGREEMENTS ............................................................................................. 105
15.4 INTERPRETATION................................................................................................................................................ 105
15.5 AGREEMENT ....................................................................................................................................................... 105
15.6 SEVERABILITY...................................................................................................................................................... 105
15.7 EXHIBITS.............................................................................................................................................................. 105
15.8 ATTORNEYS’ FEES................................................................................................................................................ 105 EXHIBITS 1-7: ................................................................................................................................................................108
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Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services This Franchise Agreement for Solid Waste Services (“Agreement”) is entered into this 4th day of February, 2025, by and between the City of Diamond Bar and Valley Vista Services, Inc. “Contractor”, for the Collection, Transportation, Recycling, Processing, and Disposal of Solid Waste and other services related to meeting the goals and requirements of the California Integrated Waste Management Act. In this Agreement, the City and Contractor may be collectively referred to as the “Parties” and individually referred to as “Party.”
RECITALS
WHEREAS, the Legislature of the State of California, by enactment of the California Integrated Waste Management Act of 1989 (“Act”) and subsequent additions and amendments (codified at California Public Resources Code Section 40000 et seq.), has declared that it is in the public interest to authorize and require local agencies to make adequate provisions for Solid Waste handling within their jurisdiction to meet the goals and requirements of AB 939; and, WHEREAS, pursuant to California Public Resources Code Section 40059(a)(2), the City Council of the City of Diamond Bar has determined that the public health, safety, and well-being require that an exclusive franchise be awarded to a qualified company for the Collection, Transfer and Transportation, Recycling, Processing, and Disposal of Solid Waste and other services related to meeting the Diversion goals required by AB 939, and other requirements of the California Integrated Waste Management Act; and,
WHEREAS, the Legislature of the State of California, in California Public Resources Code Section 41780 et seq., has declared a mandatory commercial Recycling program and that it is the policy goal of the state that not less than 75 percent of Solid Waste generated be source reduced, recycled, or composted by the year 2020, and annually thereafter; and, WHEREAS, the Legislature of the State of California, in California Public Resources Code Section 41781.3 et seq., has declared that as of January 1, 2020, the use of green material as Landfill alternative daily cover will no longer constitute Diversion through Recycling and will instead be considered Disposal in terms of measuring a jurisdiction’s annual 50 percent per capita disposal rate (AB 1594, Chapter 719, Statutes of 2014); and,
WHEREAS, California Public Resources Code Section 42649 et seq., requires a mandatory commercial Organic Waste Diversion program; and,
WHEREAS, the Short‐Lived Climate Pollutants Bill of 2016 (SB 1383) establishes regulatory requirements for jurisdictions, generators, haulers, Solid Waste facilities, and other entities to support achievement of state‐wide Organic Waste Disposal reduction targets; and WHEREAS, SB 1383 requires jurisdictions to implement Collection programs, meet Processing facility requirements, conduct contamination monitoring, provide education, maintain records, submit reports, monitor compliance, conduct enforcement and fulfill other requirements; and, the City has chosen to delegate some of its responsibilities to Contractor, acting as the City’s designee, through this Agreement; and,
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Diamond Bar – VVS 2 Franchise Agreement for Solid Waste Services WHEREAS, the City declares its intention of maintaining reasonable rates and quality service related to the Collection, Transportation, Recycling, Processing, and Disposal of Solid Waste and other services; and,
WHEREAS, the California Department of Resources Recycling and Recovery (“CalRecycle”) promulgated regulations to implement SB 1383 (the “SB 1383 Regulations”) for local jurisdictions, Generators, haulers, Solid Waste facilities, and other entities to support achievement of statewide Organic Waste Disposal reduction targets; and,
WHEREAS, the current franchise agreement will expire on August 30, 2025; and, WHEREAS, in response to a Request for Proposals, the Contractor has submitted a proposal to the City and the City selected the Contractor on the competitive advantages of that proposal over other proposals received by the City; and
WHEREAS, City and Contractor (“Parties”) hereto desire to enter said Agreement; and, WHEREAS, City and Contractor are mindful of the provisions of the laws governing the safe Collection, Transport and Transportation, Recycling, Processing and Disposal of Solid Waste, including AB 939, the Resource Conservation and Recovery Act (“RCRA”), and the Comprehensive Environmental Response, Compensation and Liability Act (“CERCLA”). City and Contractor desire to leave no doubts as to their respective roles and to memorialize that by entering into this Agreement, City is not thereby becoming an “arranger” or a “generator” as those terms are used in CERCLA, and that it is Contractor, not City, who is “arranging for” the Collection from premises in the City, Transport for Disposal, Composting or other Processing, and Recycling of municipal Solid Waste which may contain Hazardous Material; and further to confirm that as a material inducement to City entering into this Agreement, Contractor has agreed to fully indemnify City in connection with any claims, losses, liabilities, lawsuits or actions relating to the inadvertent or intentional Collection, Transportation and/or Disposal of Hazardous Materials that may occur in connection with Contractor’s performance under this Agreement, and WHEREAS, the State of California has found and declared that the amount of Solid Waste generated in California, coupled with diminishing Landfill space and potential adverse environmental impacts from Landfill Disposal and the need to conserve natural resources, have created an urgent need for State and local agencies to enact and implement an aggressive integrated waste management program. The State has, through enactment of AB 939 and subsequent related legislation including, but not limited to: AB 2176 (Chapter 879, Statutes of 2004), SB 1016 (Chapter 343, Statutes of 2008), AB 341 (Chapter 476, Statutes of 2011), AB 1826 (Chapter 727, Statutes of 2014), and SB 1383 (Chapter 395, Statutes of 2016), directed the responsible State agency, and all local agencies, to promote a reduction in Landfill Disposal and to maximize the use of feasible waste reduction, Reuse, Recycling, and composting options in order to reduce the amount of material that must be Disposed; and, WHEREAS, the City Council of the City of Diamond Bar hereby desires that Contractor be engaged to provide for both the Collection of Solid Waste within the corporate limits of the City of
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Diamond Bar – VVS 3 Franchise Agreement for Solid Waste Services Diamond Bar and the Transportation of such Solid Waste to appropriate places for Processing, Recycling, Organics Diversion, and Disposal, and to perform such services on the terms and conditions set forth in this Agreement; and
WHEREAS, Contractor has agreed, as part of this Agreement, acting as an independent contractor to provide such personnel, equipment and supplies as are necessary to ensure City complies with the requirements of Public Resources Code Section 49100 et seq., WHEREAS, Contractor agrees to and acknowledges that it shall arrange for the proper Disposal of all Solid Waste Collected in City and City is not instructing Contractor how to Collect, Process and Dispose of Solid Waste.
WHEREAS, consistent with provisions of the Act, including Public Resources Code Section 40059, aspects of Solid Waste Services are of local concern, including frequency of collection, means of collection and Transportation, level of services, charges and fees, the nature, location, and extent of providing Solid Waste Services, and whether the services are to be provided by means of a nonexclusive, partially exclusive, or wholly exclusive franchise, contract, license, or otherwise which may be granted by the City under terms and conditions prescribed by the City Council; and WHEREAS, this Agreement has been developed by and is satisfactory to the City and the Contractor,
Now, therefore, in consideration of the mutual covenants, conditions and consideration contained herein, the City and Contractor hereby agree as hereinafter set forth:
ARTICLE 1: DEFINITIONS
For the purpose of this Agreement, the definitions contained in this Article shall apply unless otherwise specifically stated. If a word or phrase is not defined in this Agreement, the definition of such word or phrase as contained in the Diamond Bar City Code shall control.
1.1 AFFILIATE
“Affiliate” means all businesses, including, without limitation, corporations, limited and general partnerships and sole proprietorships, that are directly or indirectly related to the Contractor by virtue of direct or indirect ownership interest or common management. Such businesses shall be deemed to be “Affiliated with” the Contractor and included within the term “Affiliates” as used herein. An Affiliate includes: (i) a business in which the Contractor has a direct or indirect ownership interest; (ii) a business that has a direct or indirect ownership interest in the Contractor; and/or (iii) a business that is also owned, controlled or managed by any business or individual which has a direct or indirect ownership interest in the Contractor. For the purposes of this definition, “ownership” means ownership as defined in the constructive ownership provisions of Section 318(a) of the Internal Revenue Code of 1986 (Title 26, U.S. Code), as in effect on the
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Diamond Bar – VVS 4 Franchise Agreement for Solid Waste Services effective date, provided that ten percent (10%) shall be substituted for fifty percent (50%) in Section 318(a)(2)(C) and in Section 318(a)(3)(C) thereof; and Section 318(a)(5)(C) shall be disregarded. For purposes of determining ownership under this paragraph and constructive or indirect ownership under Section 318(a), ownership interest of less than ten percent (10%) shall be disregarded and percentage interests shall be determined on the basis of the percentage of voting interest of value that the ownership interest represents, whichever is greater. Being an Affiliate does not exempt a business from the application of assignment requirements under Section 14.5
1.2 AGREEMENT
“Agreement” means this Franchise Agreement between the City and Contractor for the Collection, Transportation, Recycling, Processing, and/or Disposal, of Solid Waste, and other services related to meeting the goals and requirements of AB 939, including all exhibits and attachments, and any amendments thereto.
1.3 APPLICABLE LAW
"Applicable Law" means all statutes, rules, regulations, guidelines, actions, determinations, Permits, orders, or requirements of the United States, State, County of Los Angeles, City and local and regional government authorities and agencies having applicable jurisdiction, that apply to or govern the Site or the performance of the Parties’ respective obligations hereunder, including any of the foregoing which concern health, safety, fire, environmental protection, labor relations, mitigation monitoring plans, building codes, zoning, non-discrimination, and prevailing wages if applicable. All references herein to Applicable Law include subsequent amendments or modifications thereof, unless otherwise specifically limited in this Agreement.
1.4 ASSEMBLY BILL 341 (AB 341)
“AB 341” means the California Jobs and Recycling Act of 2011 (Chapter 476, Statutes of 2011 [Chesbro, AB 341]), also commonly referred to as “AB 341,” as it may be amended supplemented, superseded, or replaced from time to time.
1.5 ASSEMBLY BILL 939 (AB 939) (ACT)
"AB 939" means the California Integrated Waste Management Act of 1989 (California Public Resources Code Section 40000 et seq.), as it may be amended, supplemented, superseded, or replaced from time to time.
1.6 ASSEMBLY BILL 1826 (AB 1826)
“AB 1826” means the Organic Waste Recycling Act of 2014 (Chapter 727, Statutes of 2014 modifying Division 30 of the California Public Resources Code), also commonly referred to as “AB 1826,” as amended, supplemented, superseded, and replaced from time to time.
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1.7 BILLINGS
“Billings” means any and all statements of charges for services rendered in accordance with this Agreement, howsoever made, described or designated by City or Contractor, or made by others for City or Contractor, to Customers in the City.
1.8 BIN
“Bin” means a metal or plastic Container with hinged lid(s) and wheels serviced by a front-end loading Collection vehicle with a Container capacity of less than (10) cubic yards, including Bins with compactors attached to increase the capacity of the Bin. Bins are also known as dumpsters.
1.9 BIN SERVICE
“Bin Service” means Solid Waste Collection provided by Contractor to Customers using Bins(s) to accumulate and store their Discarded Materials for collection.
1.10 BLUE CONTAINER
“Blue Container” has the same meaning as in 14 CCR Section 18982.2(a)(5) and shall be used for the purpose of storage and Collection of Source Separated Recyclable Materials.
1.11 BULKY ITEMS
“Bulky Items” means Discarded Materials that cannot and / or would not typically be accommodated within a Cart including specifically: discarded furniture (including chairs, sofas, mattresses, carpet, and other similar items); appliances (including refrigerators, ranges, washers, dryers, water heaters, dishwashers, plumbing, small household appliances, and other similar items, commonly known as “white goods”); unusually large amounts of yard debris and Green Waste and small pieces of wood limited to one cubic yard of contained material; Electronic Waste (including stereos, televisions, computers and monitors, VCRs, microwaves and other similar items commonly known as “brown goods” and “e-waste”); Bulky Items do not include car bodies, tires, or C&D Debris, or any other items that require more than two (2) Persons to remove. Other items not specifically included or excluded above will be Collected provided that they are not more than eight (8) feet in length, four feet in width, or more than 150 pounds. In the event a question ever arises as to whether a specific item or category of items meets the definition of Bulky Items, Contract Administrator shall be responsible to determine whether said definition shall apply, which determination shall be final and binding on the Parties.
1.12 BUSINESS DAYS
“Business Days” mean days during which the City’s administrative offices are normally open to do business with the public.
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1.13 CALRECYCLE
“CalRecycle” means the State of California’s Department of Resources Recycling and Recovery, and, as this department was structured prior to January 1, 2010, the California Integrated Waste Management Board or CIWMB, as well as any successor agency to CalRecycle.
1.14 CART
“Cart” means a heavy plastic receptacle and a rated capacity of at least thirty (30) gallons and not more than one-hundred one (101) gallons, having a hinged, tight-fitting lid and wheels, that is approved by the Contract Administrator for use by Customers for Collection services under this Agreement.
1.15 CITY
“City” means the City of Diamond Bar, California, a municipal corporation, and all the territory lying within the municipal boundaries of the City as presently existing or as such boundaries may be modified during the term of this Agreement.
1.16 COLLECT, COLLECTED, COLLECTION
"Collect" or "Collection" means to take physical possession, Transport, and remove Discarded Materials within and from City.
1.17 COMMENCEMENT DATE
“Commencement Date” means the date specified in Section 2.4 when the Contractor is to begin providing Solid Waste Services and other related services required by this Agreement.
1.18 COMMERCIAL EDIBLE FOOD GENERATORS
“Commercial Edible Food Generators” includes Tier One Commercial Edible Food Generators and Tier Two Commercial Edible Food Generators, or as otherwise defined in 14 CCR Section 18982(a)(7). For the purposes of this definition, Food Recovery Organizations and Food Recovery Services are not Commercial Edible Food Generators, or as otherwise specified by 14 CCR Section 18982(a)(7).
1.19 COMMERCIAL PREMISES
“Commercial Premises" means Premises upon which business activity is conducted, including but not limited to retail sales, services, wholesale operations, manufacturing and industrial operations, but excluding Residential Premises upon which business activities are conducted when such activities are permitted under applicable zoning regulations and are not the primary use of the property. Notwithstanding any provision to the contrary herein, in the Diamond Bar City Code, or otherwise, for purposes of this Agreement, Premises upon which the following uses (as defined in the Diamond Bar Municipal Code) are occurring shall be deemed to be Commercial
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Diamond Bar – VVS 7 Franchise Agreement for Solid Waste Services Premises: Assisted Living Facilities, Convalescent Homes, Dormitories, Extended Stay Motels, Hotels, Motels, and Multi-Family Premises with five (5) units or more.
1.20 COMMUNITY COMPOSTING
“Community Composting” means any activity that composts green material, agricultural material, food material, and vegetative food material, alone or in combination, and the total amount of feedstock and Compost on-site at any one time does not exceed 100 cubic yards and 750 square feet, as specified in 14 CCR Section 17855(a)(4); or as otherwise defined in 14 CCR Section 18982(a)(8).
1.21 COMPOST, COMPOSTING
“Compost” has the same meaning as in 14 CCR Section 17896.2(a)(4), which stated, as of the effective date of this Agreement, that “Compost” means the product resulting from the controlled biological decomposition of organic Solid Wastes that are Source Separated from the municipal Solid Waste stream, or which are separated at a centralized facility.
1.22 CONTRACT ADMINISTRATOR
“Contract Administrator” means the City Manager, or his or her designee, designated by the City to administer and monitor the provisions of this Agreement.
1.23 CONTRACTOR
“Contractor” means Valley Vista Services, Inc., and its officers, directors, employees, agents, companies, and Subcontractors.
1.24 CONTRACTOR’S PROPOSAL
"Contractor's Proposal" means the proposal submitted by Contractor to City on August 30, 2023 in response to a Request for Proposals dated May 3, 2023. Contractor's Proposal was selected by City based on its competitive advantages over other proposals received, and City specifically relied upon the representations and warranties set forth therein in entering into this Agreement.
Contractor's Proposal is attached as Exhibit 6 and incorporated into this Agreement by reference, and Contractor represents and warrants that all representations set forth in such proposal are true and correct.
1.25 CONTRACTOR COMPENSATION
"Contractor Compensation" means the revenue received by the Contractor from Billings, excluding City fees as defined in Article 7 of this Agreement, in return for providing services in accordance with this Agreement and any amendments to this Agreement.
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Diamond Bar – VVS 8 Franchise Agreement for Solid Waste Services
1.26 CONSTRUCTION AND DEMOLITION DEBRIS OR C&D OR C&D DEBRIS "Construction and Demolition Debris" or “C&D Material,” means any combination of inert building materials and Solid Waste resulting from construction, remodeling, repair, cleanup, or demolition operations as defined in California Code of Regulations, Title 22 Section 66261.3 et seq. This term includes, but is not limited to, asphalt, concrete, Portland cement concrete, brick, lumber, gypsum wallboard, cardboard, and other associated packaging; roofing material, ceramic tile, carpeting, plastic pipe, and steel. The material may be commingled with rock, soil, tree stumps; and other vegetative matter resulting from land clearing and landscaping for construction or land development projects. Accepted and prohibited materials are listed in Exhibit 4.
Construction and Demolition Debris is also referred to in the Diamond Bar City Code as “Construction/Demolition Waste.”
1.27 CONTAINER(S)
“Container(s)” means any and all types of Solid Waste receptacles, including Carts, Bins, dumpsters, debris boxes, Roll-Off Boxes, and Compactors.
1.28 CONTAINER CONTAMINATION
“Container Contamination” means the following: (i) discarded materials placed in the Blue Container that are not Blue Container Waste; (ii) discarded materials placed in the Green Container that are not Green Container Waste; (iii) discarded materials placed in the Gray Container that are Blue Container Waste or Green Container Waste; and, (v) Excluded Waste items placed in any container.
1.29 CUSTOMER(S)
“Customer” means the Person having the care and control of any Premises in the City and to whom Contractor submits its billing invoice and collects payment for Solid Waste Services provided pursuant to the terms of this Agreement.
1.30 DAY
“Day” means calendar day unless otherwise specified in this Agreement.
1.31 DESIGNATED FACILITY(IES)
“Designated Facility(ies)” means any one of or any combination of Disposal, Transfer, or Processing facilities including, C&D Processing Facilities; Landfills; High Diversion Organic Waste Processing Facilities; Organics Waste Processing Facilities, Source Separated Recyclable Materials Processing Facilities; and Transfer Facilities as defined in this Article and listed in Exhibit 3. Any such facility utilized by the Contractor shall be designed and constructed in accordance with Applicable Laws and shall have been issued all permits from federal, state, regional, county and city agencies necessary for it to operate. Contractor shall notify Contract Administrator within One Business Day of any change in Designated Facilities and must submit to the Contract
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Diamond Bar – VVS 9 Franchise Agreement for Solid Waste Services Administrator an up-to-date Designated Facilities list annually.
1.32 DISCARDED MATERIALS
“Discarded Materials” are a form of Solid Waste and shall be regulated as such. For purposes of this Agreement, material is deemed to have been discarded, without regard to whether it is destined for Recycling or Disposal, and whether or not it has been separated from other Solid Wastes, in all cases where a fee or other compensation, in any form or amount, is directly or indirectly solicited from, or, levied, charged, or otherwise imposed on, or paid by, the Generator or Customer in exchange for handling services. As used herein, handling services include, without limitation, the Collection, removal, Transportation, delivery, and Processing and/or Disposal of the material. Discarded Materials do not include Edible Food that is recovered for human consumption and is not discarded. For the purposes of this Agreement, Discarded Materials include Source Separated Recyclable Materials, Source Separated Green Container Organic Waste, Food Waste, Refuse, and C&D once the materials have been placed in Containers for Collection.
1.33 DISPOSAL
“Disposal” or “Disposed” mean the final disposition of any Solid Waste Collected by the Contractor or Residue from Processing activities at a permitted Landfill or other permitted Solid Waste facility.
1.34 DISPOSAL SITE(S)
"Disposal Site(s)" means the Solid Waste facility or Facilities utilized for the ultimate Disposal of Solid Waste Collected by Contractor.
1.35 DIVERT, DIVERSION
“Divert” or “Diversion” means to Divert from Disposal facilities or Transformation facilities (including incineration, pyrolysis, distillation, gasification biological conversion) through source reduction, Reuse, salvage, Recycling, and Composting, as provided in Section 41780 of California Public Resources Code as such act may be hereafter amended or superseded provided that Divert or Diversion shall include delivery to Transformation facilities if the overall Diversion achieved by the City is at a level where delivery to such facilities shall be considered Diversion pursuant to the Act.
1.36 DWELLING UNIT
“Dwelling Unit” means any individual living unit in a Residential Premises intended for, or capable of being utilized for, Residential living other than a hotel or motel.
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Diamond Bar – VVS 10 Franchise Agreement for Solid Waste Services
1.37 EDIBLE FOOD
“Edible Food” means food intended for human consumption. For the purposes of this Agreement, Edible Food is not Solid Waste if it is recovered and not discarded. Nothing in this Agreement requires or authorizes the recovery of Edible Food that does not meet the food safety requirements of the California Retail Food Code. If the definition in 14 CCR Section 18982(a)(18) for Edible Food differs from this definition, the definition in 14 CCR Section 18982(a)(18) shall apply to this Agreement.
1.38 ELECTRONIC WASTE, E-WASTE
“Electronic Waste” or “E-Waste” means discarded electronic equipment and includes, but is not limited to, stereos, televisions, computers and computer monitors, VCRs, cellular phones, fax machines, household copiers, computer printers, other electronic items with electric plugs that are banned from Landfill Disposal, and other similar items commonly known as “brown goods.”
1.39 ENFORCEMENT ACTION
“Enforcement Action” means an action of the City to address non-compliance including, but not limited to, issuing administrative citations, fines, penalties, or using other remedies.
1.40 ENVIRONMENTAL LAW
“Environmental Law” means any federal and state statute, county, local and City ordinance, rule, regulation, order, consent decree, judgment or common-law doctrine, and provisions and conditions or permits, licenses and other operating authorizations relating to (i) pollution or protection of the environment, including natural resources, (ii) exposure of Persons, including employees, to Hazardous Materials or other products, raw materials, chemicals or other substances, (iii) protection of the public health or welfare from the effects of by-products, wastes, emissions, discharges or releases of chemical substances from industrial or Commercial activities, or (iv) regulations of the manufacture, use or introduction into commerce of chemical substances, including, without limitation, their manufacture, formulation, labeling, distribution, Transportation, handling, storage and Disposal.
1.41 EXCLUDED WASTE
“Excluded Waste” means Hazardous Substance, Hazardous Waste, Biohazardous or Biomedical Waste, volatile, corrosive, medical waste, infectious, regulated radioactive waste, and toxic substances or material that Designated Facility operator(s) reasonably believe(s) would, as a result of or upon acceptance, Transfer, Processing, or Disposal, be a violation of local, State, or Federal law, regulation, or ordinance, including: land use restrictions or conditions, waste that cannot be Disposed of in Class III Landfills or accepted at the Facility by permit conditions, waste that in Contractor’s reasonable opinion would present a significant risk to human health or the environment, cause a nuisance or otherwise create or expose Contractor or City to potential liability; but not including de minimis volumes or concentrations of waste of a type and amount normally found in Residential Solid Waste after implementation of programs for the safe
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Diamond Bar – VVS 11 Franchise Agreement for Solid Waste Services Collection, Processing, Recycling, treatment, and Disposal of batteries and paint in compliance with Sections 41500 and 41802 of the California Public Resources Code.
1.42 FOOD WASTE
“Food Waste” means all kitchen and table food scraps, animal or vegetable waste that is generated during or results from the storage, preparation, cooking or handling of food stuffs; discarded compostable paper that is contaminated with Food Waste; fruit waste, grain waste, dairy waste, meat, and fish waste, which has been Source Separated from other Solid Waste, Food Waste is a subset of Organic Materials and excludes Hazardous Waste. Edible Food separated for Food Recovery shall not be considered Food Waste. See Exhibit 4 for accepted and prohibited materials.
1.43 FRANCHISE
"Franchise" means the special right granted by City to operate a public utility for Solid Waste Services within the City.
1.44 FRANCHISE FEE
“Franchise Fee” means the fee paid by Contractor to City for the right to hold the Franchise for Solid Waste Services granted by this Agreement.
1.45 GRAY CONTAINER
“Gray Container” has the same meaning as in 14 CCR Section 18982(a)(28) and shall be used for the purpose of storage and Collection of Gray Container Waste or Mixed Waste.
1.46 GREEN CONTAINER
“Green Container” has the same meaning as in 14 CCR Section 18982(a)(29) and shall be used for the purpose of storage and Collection of Source Separated Green Container Organic Waste.
1.47 GROSS RECEIPTS
“Gross Receipts” means and includes all revenues actually received by Contractor or subsidiaries, parent companies or other Affiliates of Contractor from Billings and compensation in any form arising from, or attributable to, the provision of Solid Waste Services by Contractor to its Customers in the City pursuant to this Agreement, without deducting Disposal fees, City Fees, or any other fees or cost of doing business. Gross Receipts does not include any revenue received by Contractor from the sales of Recyclable Materials.
1.48 HAZARDOUS MATERIAL
“Hazardous Material” is defined to include any hazardous or toxic substance, material or waste which is or becomes regulated by any local governmental authority, the State of California, or the United States Government. The term “Hazardous Material” includes, without limitation, any
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Diamond Bar – VVS 12 Franchise Agreement for Solid Waste Services material or substance which is: (i) petroleum or oil or gas or any direct or derivate product or byproduct thereof; (ii) defined as a “hazardous waste,” “extremely hazardous waste” or “restricted hazardous waste” under Sections 25115, 25117 or 25122.7, or listed pursuant to Section 25140, of the California Health and Safety Code, Division 20, Chapter 6.5 (Hazardous Waste Control Law); (iii) defined as a “hazardous substance” under Section 25316 of the California Health and Safety Code, Division 20, Chapter 6.8 (Carpenter-Presley-Tanner Hazardous Substance Account Act); (iv) defined as a “hazardous material,” “hazardous substance,” or “hazardous waste” under Sections 25501(j) and (k) and 25501.1 of the California Health and Safety Code, Division 20, Chapter 6.95 (Hazardous Materials Release Response Plans and Inventory); (v) defined as a “hazardous substance” under Section 25281 of the California Health and Safety Code, Division 20, Chapter 6.7 (Underground Storage of Hazardous Substances); (vi) “used oil” as defined under Section 25250.1 of the California Health and Safety Code; (vii) asbestos; (viii) listed under Chapter 11 of Division 4.5 of Title 22 of the California Code of Regulations, or defined as hazardous or extremely hazardous pursuant to Chapter 10 of Division 4.5 of Title 22 of the California Code of Regulations; (ix) defined as waste or a hazardous substance pursuant to the Porter-Cologne Act, Section 13050 of the California Water Code; (x) designated as a “toxic pollutant” pursuant to the Federal Water Pollution Control Act, 33 U.S.C. Section 1317; (xi) defined as “ hazardous waste” pursuant to the Federal Resource Conservation and Recovery Act, 42 U.S.C. Section 6901, et seq. (42 U.S.C. § 6903); (xii) defined as a “hazardous substance” pursuant to the Comprehensive Environmental Response, Compensation and Liability Act, 42 U.S.C. § 6901); (xiii) defined as “Hazardous Material” pursuant to the Hazardous Materials Transportation Act 29 U.S.C. Section 5101, et seq.: or (xiv) defined as such or regulated by any “Superfund” or “Super lien” law, or any other federal, state or local law, statute, ordinance, code, rule, regulation, order or decree regulating, relating to, or imposing liability or standards of conduct concerning Hazardous Materials and/or oil wells and/or underground storage tanks and/or pipelines, as now, or at any time hereafter, in effect; (xv) defined as “medical waste” or “biohazardous waste” under applicable Federal or State law, excluding Home Generated Sharps as defined in Section 1.51.
1.49 HIGH DIVERSION ORGANIC WASTE PROCESSING FACILITY
“High Diversion Organic Waste Processing Facility” means a facility that is in compliance with the reporting requirements of 14 CCR § 18815.5(d) and meets or exceeds an annual average Mixed Waste organic content Recovery rate of 50 percent between January 1, 2022 and December 31, 2024, and 75 percent after January 1, 2025, as calculated pursuant to 14 CCR § 18815.5I for Organic Waste received from the “Mixed waste organic collection stream” as defined in 14 CCR § 17402(a)(11.5); or, as otherwise defined in 14 CCR § 18982(a)(33).
1.50 HOLIDAYS OR DESIGNATED HOLIDAYS
“Holidays” or “Designated Holidays” shall mean New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
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Diamond Bar – VVS 13 Franchise Agreement for Solid Waste Services
1.51 HOME GENERATED SHARPS
“Home-Generated Sharps” means hypodermic needles, pen needles, syringes, intravenous needles, lancets, and other devices that are used to penetrate the skin for testing or the delivery of medications derived from a household including Residential Dwelling units.
1.52 HOUSEHOLD HAZARDOUS WASTE (HHW)
"Household Hazardous Waste" or “HHW” means material used in residences that may threaten human health or the environment when improperly discarded and usually has one or more of the following characteristics; flammable, toxic, corrosive, and/or reactive.
1.53 LANDFILL
“Landfill” means a “Solid Waste Landfill” defined by Public Resources Code Section 40195.1
1.54 MATERIALS RECOVERY FACILITY (MRF)
"Materials Recovery Facility" means a permitted Solid Waste facility where Solid Wastes or Recyclable Materials are sorted or separated for the purposes of Recycling, Processing or Composting.
1.55 MIXED WASTE PROCESSING
“Mixed Waste Processing” means the separation and sorting of recyclables and other recoverable materials from Refuse at a MRF where commingled loads of Solid Waste are Processed.
1.56 MULTI-FAMILY PREMISES
“Multi‐Family Premises” means any Residential Premises of five (5) or more Dwelling Units (not including hotels or motels), irrespective of whether residence therein is transient, temporary or permanent, which receive Collection services from centralized locations. Multi-Family Premises generally receive Solid Waste Services through the use of shared Bins, but may use Carts.
1.57 ORGANIC WASTE OR GREEN CONTAINER WASTE
‘Organic Waste’ or ‘Organics’ means solid wastes containing material originated from living organisms and their metabolic waste products including, but not limited to, Food Waste, Green Material, landscape and pruning waste, organic textiles and carpets, lumber, wood, paper products, printing and writing paper, manure, biosolids, digestate, and sludges, or as otherwise defined in 14 CCR Section 18882(a)(46); or that is collected in a green container as defined in 14 CCR 18982(a)(29). Biosolids and digestate are as defined by 14 CCR Section 18982(a). The term is used interchangeably with Green Container Waste.
1.58 ORGANICS MATERIAL PROCESSING FACILITY
“Organic Materials Processing Facility” means a permitted Facility where Organic Material is
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Diamond Bar – VVS 14 Franchise Agreement for Solid Waste Services sorted, mulched, or separated for the purposes of Recycling, reuse or composting.
1.59 PERSON
“Person” means any individual, firm, limited liability company, partnership, public or private corporation, business trust, join venture, organization, organization, the United States, the State of California, the County of Los Angeles, or any political subdivision, government agency, municipality, and special purpose districts.
1.60 PREMISES
“Premises” means any parcel of land, building and/or structure or portion thereof, in the City where Solid Waste is produced, generated or accumulated.
1.61 PROCESS, PROCESSED, OR PROCESSING
“Process”, “Processed” or “Processing” means the controlled separation, recovery, volume reduction, conversion, or Recycling of Solid Waste including, but not limited to, organized, manual, automated, or mechanical sorting, the use of vehicles for spreading of waste for the purpose of recovery, and/or includes the use of conveyor belts, sorting lines, or volume reduction equipment, or as otherwise defined in 14 CCR Section 17402(a)(20).
1.62 RATE YEAR
"Rate Year" means the period July 1 to June 30, for each year during the Term of this Agreement.
1.63 RECYCLABLES OR BLUE CONTAINER WASTE
‘Recyclable Materials’ or ‘Recyclables’ means non-putrescible and non-hazardous recyclable wastes, including, but not limited to, bottles, cans, metals, plastics, and glass, or as otherwise defined in 14 CCR Section 18982(a)(43); or that is collected in a blue container as defined in 14 CCR 18982(a)(5). The term is used interchangeably with Blue Container Waste or materials. See Exhibit 4 for accepted and prohibited materials. The City and Contractor agree to meet from time to time as needed, and in good faith consider modifications to the list in Exhibit 4 of acceptable Recyclable Material to address developments in processing technologies, emerging uses for various types of materials, changes in available markets, or other relevant issues.
1.64 RECYCLE, RECYCLING
“Recycle” or “Recycling” means the process of Collecting, sorting, cleansing, treating, Processing and reconfiguring materials for the purpose of returning them to the economic mainstream in the form of raw material for new, Reused, or reconstituted products that meet the quality standards necessary to be used in the marketplace. Recycling includes processes deemed to constitute a reduction of Landfill Disposal pursuant to 14 CCR, Division 7, Chapter 12, Article 2. Recycling does not include gasification or transformation as defined in Public Resources Code Section 40201.
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Diamond Bar – VVS 15 Franchise Agreement for Solid Waste Services
1.65 REFUSE OR GRAY CONTAINER WASTE
”Refuse” means discarded waste or garbage that may contain nonorganic material, or processed industrial materials or that is collected in a gray container as defined in 14 CCR 18982 (a)(28). The term is used interchangeably with Gray Container Waste. “Refuse” does not include sewage, Construction and Demolition Debris, Recyclable Materials, and/or Organic Materials placed in source-separated Containers for Collection.
1.66 RENEWABLE NATURAL GAS OR RNG
“Renewable Natural Gas” or “RNG” means gas derived from Organic Waste that has been Diverted from Landfill Disposal and Processed at an in-vessel digestion facility that is permitted or otherwise authorized by 14 CCR to recover Organic Waste, or as otherwise defined in 14 CCR Section 18982(a)(62).
1.67 RESIDENTIAL
"Residential" refers to services performed at and for Residential Premises, which include both single-family and Multi-Family Premises.
1.68 RESIDUAL OR RESIDUE
“Residual” or “Residue” means the Solid Waste destined for Disposal, further Transfer/Processing as defined in 14 CCR Section 17402(a)(30) or 14 CCR Section 17402(a)(31), or transformation which remains after Processing has taken place and is calculated in percent as the weight of Residual divided by the total incoming weight of materials.
1.69 ROLL-OFF BOX
“Roll-Off Box” means an open or closed-top metal Container, roll-top Container, or closed compactor Container serviced by a roll-off truck and with a Container capacity of 10 cubic yards or more. Roll-Off Boxes are also known as drop boxes or debris boxes.
1.70 SINGLE-FAMILY, SINGLE-FAMILY DWELLING
“Single‐Family,” or “Single-Family Dwelling,” means, for purposes of this Agreement, notwithstanding any contrary definition in the Diamond Bar City Code, any detached or attached house or residence designed or used for occupancy by one (1) family, provided that Collection Service feasibly can be provided to such Premises as an independent unit, and the owner or occupant of such independent unit is billed directly for the Collection Service. “Single‐Family,” or “Single-Family Dwelling,” includes Residential units of a duplex, tri‐plex, or four‐plex Residential structure.
1.71 SENATE BILL 1383 (SB 1393)
"SB 1383" means the Short-Lived Climate Pollutants Act of 2016 (Chapter 395, Statutes of 2016), as it may be amended, supplemented, superseded, or replaced from time to time.
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Diamond Bar – VVS 16 Franchise Agreement for Solid Waste Services
1.72 SOLID WASTE
"Solid Waste" means all Solid Wastes generated by Residential, Commercial, and industrial sources, including Refuse, Recyclable Materials and Organic Materials, and all Solid Waste generated at construction and demolition sites, which are Collected and Transported under the authorization of the City or are self-hauled by residents or contractors. Municipal Solid Waste does not include agricultural crop residues, mining waste and fuel extraction waste, forestry wastes, ash from industrial boilers, furnaces and incinerators or Hazardous Material, any waste which is not permitted to be Disposed of at a Class III Landfill and which fall within the definition of “Nonhazardous Solid Waste” set forth in Title 23, Chapter 15, Section 2523(a) of the California Code of Regulations as amended or designated Class II wastes. Materials shall be deemed “Solid Waste” consistent with the meaning of California Public Resources Code Section 40191, and for purposes of this Agreement shall be regulated as such, whether or not they may be potentially Recyclables, in either of the following instances: (a) the material is mixed or commingled with other types of Solid Waste such that more than 65% of the material consists of Solid Waste rather than Recyclables, or (b) the payment of a fee, charge, or other consideration, in any form or amount, is directly or indirectly solicited or received from the generator by any Person or combination of Persons in exchange for Collection, removal, Transportation, storage, Processing, handling, consulting, Container rental or Disposal services (“fee for service” Recycling), whether or not arranged by or through a subcontractor, broker, agent, consultant, or affiliate of the provider of such service.
1.73 SOLID WASTE SERVICES
“Solid Waste Services” means the Collection, Transfer, Transport, Recycling, Processing, and Disposal of Solid Waste.
1.74 SOURCE SEPARATED
“Source Separated” means materials, including commingled Recyclable materials, that have been separated or kept separate from the Solid Waste stream, at the point of generation, for the purpose of additional sorting or Processing those materials for Recycling or Reuse in order to return them to the economic mainstream in the form of raw material for new, reused, or reconstituted products which meet the quality standards necessary to be used in the marketplace, or as otherwise defined in 14 CCR Section 17402.5(b)(4). For the purposes of this Agreement, Source Separated shall include separation of materials by the Generator, Property Owner, Property Owner’s employee, property manager, or property manager’s employee into different Containers for the purpose of Collection such that Source Separated materials are separated from Gray Container Waste and other Solid Waste for the purposes of Collection and Processing.
1.75 STATE
“State” means the State of California.
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Diamond Bar – VVS 17 Franchise Agreement for Solid Waste Services
1.76 TRANSFER STATION
“Transfer Station” means a Facility that receives Solid Waste from Collection vehicles and transfers the material to larger vehicles for Transport to Landfills and other destinations. Transfer Stations may or may not also include MRFs transferring residual Refuse (Refuse left after the sorting of Recyclable Materials) to Landfills and Recyclable Materials, including Organic Materials and/or Construction and Demolition Debris, to processors, brokers, or end-users.
1.77 TRANSPORT OR TRANSPORTATION
“Transport” or “Transportation” means the act of conveying Collected materials from one location to another.
1.78 TRANSFORMATION
“Transformation” means incineration, pyrolysis, distillation, gasification, or biological conversion other than composting. “Transformation” does not include composting.
1.79 UNIVERSAL WASTE OR U-WASTE
“Universal Waste” or “u-waste” means any of the following waste that are conditionally exempt from classification as hazardous wastes pursuant to Title 22 of the California Code of Regulations (22 CCR), § 66261.9: (i) batteries as described in 22 CCR § 66273.2; (ii) thermostats as described in 22 CCR § 66273.4; (iii) lamps as described in 22 CCR § 66273.5; and (iv) cathode tube materials as described in 22 CCR § 66273.6; (v) Electronic Waste or E-waste as defined in Section 1.40.
1.80 WORK DAY(S)
“Work Days” or “Working Days” means days on which the CONTRACTOR is required to provide regularly scheduled Collection services under this Agreement.
1.81 WASTE GENERATOR
"Waste Generator" means any Person as defined by the Public Resources Code, whose act or process produced Solid Waste as defined in the Public Resources Code, or whose act first causes Solid Waste to become subject to regulation.
1.82 YARD WASTE OR GREEN WASTE
“Yard Waste” or “Green Waste” means leaves, grass clippings, brush, branches, and other forms of Organics Materials generated from landscapes or gardens, which have been Source-Separated from other Solid Waste. Yard Waste is a subset of Organics Materials and excludes Hazardous Materials. See Exhibit 4 for accepted and prohibited materials.
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Diamond Bar – VVS 18 Franchise Agreement for Solid Waste Services ARTICLE 2: GRANT AND ACCEPTANCE OF FRANCHISE
2.1 GRANT AND ACCEPTANCE OF FRANCHISE, INDEMNITY OF AWARD Subject to the terms and conditions of this Agreement (including but not limited to the exclusions set forth in Section 2.9 hereof) and applicable State laws, and to the rights of State, county and school district facilities to use a Solid Waste enterprise other than Contractor, City hereby grants to Contractor and Contractor hereby accepts from City, for the Term hereof, the exclusive Franchise, right and privilege to provide Solid Waste Services as defined in this Agreement to all Single-Family Premises within the boundaries of the City (the “Franchise”).
Contractor agrees to and shall timely take all actions that are reasonably necessary to defend the validity and enforceability of this Agreement and shall pay all costs related to such defense. To the maximum extent permitted by law, Contractor shall defend, indemnify, protect and hold harmless, the City, its officers, agents and employees from any and all claims, actions or proceedings to attack, set aside, void, annul or seek monetary damages resulting from an approval by the City of this Agreement, including but not limited to any action brought by referendum or under Proposition 218 (Calif. Const. Art. XIIID) to challenge the City’s entry into this Agreement or the setting of Solid Waste rates as set forth in this Agreement. The City shall promptly notify Contractor of any such claim, action, or proceeding. The City and Contractor shall meet in good faith in an effort to come to a mutual agreement for a joint defense; provided that the City shall be entitled to select legal counsel of its choice to conduct the defense if an agreement cannot be reached. Contractor’s obligations to pay all costs, defend, indemnify, protect and hold harmless under this section shall not be altered in the event City retains separate counsel. Contractor hereby accepts the Franchise on the terms and conditions set forth in this Agreement.
2.2 EXCLUSIVE NATURE OF FRANCHISE
During the term of this Agreement, except as otherwise provided in Section 2.9 below, or as may otherwise be provided by federal or state law, the rights granted to the Contractor under this Agreement shall be exclusive to the Contractor. The City will not let any contract to, or enter into any agreement with, any other Person for the performance of the services herein required to be performed by the Contractor.
To the extent permitted under state or federal law, the City shall protect the Contractor’s exclusive rights by proper ordinances, and may take action to enforce those ordinances upon request and at the City’s sole and absolute discretion. Should the City take administrative, law enforcement, or other legal action against any Person that infringes on the Contractor’s exclusive rights, the Contractor shall reimburse the City for its reasonable administrative, law enforcement, or other legal costs related to any such action. To the extent permitted under state or federal law, nothing herein shall preclude Contractor from taking such legal action against third parties as it deems appropriate to protect the exclusive nature of its Franchise.
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Diamond Bar – VVS 19 Franchise Agreement for Solid Waste Services
2.3 EFFECTIVE DATE
The Effective Date of this Agreement shall be thirty (30) days after the date which the City Council approves this Agreement.
2.4 TERM OF AGREEMENT
The term of this Agreement shall be ten (10) years, commencing September 1, 2025, and terminating on August 31, 2035, subject to extension as provided herein. Notwithstanding the foregoing, the unexcused failure or refusal of Contractor to perform any material term, covenant, obligation, or condition contained in this Agreement shall give rise to the right, in favor of City, for earlier termination of this Agreement for cause in accordance with the procedures elsewhere contained herein.
2.5 CITY’S OPTION TO EXTEND TERM
City shall have the sole option to extend the Term for up to twenty-four (24) months following expiration of the Term under Section 2.4. The City may, upon at least ninety days (90-days) advance written notice to the Contractor prior to the expiration of the Term, exercise this extension option. If City provides this extension notice, this Agreement will automatically renew up to a maximum of twenty-four (24) months. This extension period shall terminate, upon the earlier of: (i) the expiration of the aforementioned twenty- four (24) months, or (ii) ninety (90) days following the date upon which City gives Contractor written notice of final termination.
2.6 REPRESENTATIONS AND WARRANTIES OF CONTRACTOR
Contractor hereby covenants, represents, and warrants the following to City for the purpose of inducing City to enter into this Agreement and to consummate the transaction contemplated hereby, all of which shall be true as of the date of this Agreement and as of the effective date:
A. Contractor is validly existing as a corporation under the laws of the State of California.
B. Neither the execution of this Agreement nor the delivery by Contractor of services nor the performance by Contractor of its obligations hereunder: (1) conflicts with, violates or results in a breach of any Applicable Law; (2) conflicts with, violates or results in a breach of any term or condition of any judgment, decree, agreement (including, without limitation, the certificate of incorporation of Contractor) or instrument to which Contractor is a party or by which Contractor or any of its properties or assets are bound, or constitutes a default under any such judgment, decree, agreement or instrument; or (3) will result in the creation or imposition of any encumbrance of any nature whatsoever upon any of the properties or assets of Contractor.
C. There is no action, suit or other proceeding as of the date of this Agreement, at law or in equity, or to the best of Contractor’s knowledge, any investigation, before or by any court or governmental authority, pending or threatened against Contractor which is likely to result in an unfavorable decision, ruling or finding which would materially and adversely affect the validity or enforceability of this Agreement or any such agreement or instrument entered into
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Diamond Bar – VVS 20 Franchise Agreement for Solid Waste Services by Contractor in connection with the transactions contemplated hereby, or which could materially and adversely affect the ability of Contractor to perform its obligations hereunder or which would have a material adverse effect on the financial condition of Contractor.
D. Contractor has no knowledge of any Applicable Law in effect as of the date of this Agreement that would prohibit the performance by Contractor of this Agreement and the transactions contemplated hereby.
E. Contractor has made an independent investigation, satisfactory to it, of the conditions and circumstances surrounding this Agreement and the work to be performed by it, and is satisfied that those conditions and circumstances will not impair its ability to perform the work and provide the Collection services required by this Agreement.
F. The information supplied by Contractor in all submittals made in connection with negotiation and execution of this Agreement, including all materials in Exhibits of this Agreement, and all representations and warranties made by Contractor throughout this Agreement are true, accurate, correct and complete in all material respects on and as of the effective date of this Agreement. Note that inaccuracies in Contractor’s Proposal, such as material omissions of past and pending litigation as requested under the Request for Proposals through which this Agreement was procured, are grounds for termination of this Agreement.
G. Contractor’s representative, as it shall be designated pursuant to Section 14.14 shall have authority in all daily operational matters related to this Agreement. City may rely upon action taken by such designated representative as action of Contractor unless the actions taken are not within the scope of this Agreement.
2.7 CONDITIONS TO EFFECTIVENESS OF AGREEMENT
The obligation of City to permit this Agreement to become effective and to perform its undertakings provided for in this Agreement is subject to the satisfaction of each and all of the conditions set out below, each of which may be waived in whole or in part by City.
A. Accuracy of Representations. Representations and warranties made by Contractor throughout this Agreement are accurate, true and correct on and as of the effective date of this Agreement.
B. Absence of Litigation. There is no litigation pending in any court challenging the award of this Franchise to Contractor or the execution of this Agreement or seeking to restrain or enjoin its performance.
C. Furnishing of Insurance, Bond, and Letter of Credit. Contractor shall have furnished evidence of the insurance, bonds, deposit and letter of credit as required by Article 11, and shall comply with all ongoing requirements relating thereto.
D. Effectiveness of City Council Action. City’s Resolution approving this Agreement shall have become effective pursuant to California law.
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Diamond Bar – VVS 21 Franchise Agreement for Solid Waste Services
2.8 DELEGATION OF AUTHORITY
The administration of this Agreement by City shall be under the supervision and direction of the City Manager’s office and the actions specified in this Agreement, unless otherwise stated, shall be taken by the Contract Administrator, or his or her designee.
2.9 LIMITATIONS TO THE SCOPE
Notwithstanding any provision to the contrary contained in this Agreement, the exclusive franchise, right and privilege to provide Solid Waste Services at Single-Family Premises within City granted to Contractor by this Agreement specifically excludes the following services, which services may be provided by Persons other than Contractor and which may be subject of other permits, licenses, franchises or agreements issued or entered by City:
A. Solid Waste Services at Commercial Premises and Multi-Family Premises as defined in this agreement.
B. The sale or donation of Recyclable Materials or Organics Materials by the Generator to any person or entity other than Contractor ; provided, however, to the extent permitted by law, if the Generator is required to pay monetary or non-monetary consideration for the Collection, Transport, Transfer, or Processing of Recyclable Materials or Organics Materials, the fact that the Generator receives a reduction of discount in price (or in other terms of the consideration the Generator is required to pay) shall not be considered a sale or donation and shall not be exempt.
C. Solid Waste that is removed from any Premises by the Generator, by means of “self-hauling” (as described in the Diamond Bar City Code), and Transported personally by such Generator (or by his or her full-time employees, but not a subcontractor) to a Processing or Disposal Facility in a manner consistent with all applicable laws and regulations.
D. Yard Waste removed from the Premises by a gardening, landscaping, or tree trimming contractor, utilizing its own equipment, as an incidental part of a total service offered by that contractor rather than as a hauling service.
E. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of animal waste remains from slaughterhouse or butcher shops for use as tallow.
F. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of by-products of sewage treatment, including sludge ash, grit and screenings.
G. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of Hazardous Substances, Hazardous Waste, and radioactive waste regardless of its source.
H. Construction and Demolition Debris which is removed by a duly licensed construction or demolition company or as part of a total service offered by said licensed company or by the City, where the licensed company utilizes its own equipment in compliance with Construction and Demolition Debris requirements of the Diamond Bar City Code.
I. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of Solid Waste by the City through City officers or employees in the normal course of their employment.
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Diamond Bar – VVS 22 Franchise Agreement for Solid Waste Services J. Solid Waste Services for governmental agencies, other than the City, which may have facilities in the City, but over which the City has no jurisdiction in connection with the regulation of Solid Waste.
K. Solid Waste Services for Solid Waste originating outside the City from hauling such Solid Waste over City streets, provided such collectors comply with any governing laws and/or ordinances.
L. Containers delivered for Recycling under the California Beverage Container Recycling Litter Reduction Act (California Public Resources Code, Section 14500, et seq.).
M. Edible Food which is collected from a Generator by other person(s), such as a person from a Food Recovery Organization or Food Recovery Service, for the purposes of Food Recovery, or which is Transported by the Generator to another person(s), such as a person from a Food Recovery Organization, for the purposes of Food Recovery, regardless of whether the Generator donates, sells, or pays a fee to the other person(s) to collect or receive the Edible Food from the Generator.
N. Food Scraps that are separated by the Generator and used by the Generator or distributed to other person(s) for lawful use as animal feed, in accordance with 14 CCR Section 18983.1(b)(7). Food Scraps intended for animal feed may be Self-Hauled by Generator or hauled by another party.
O. Contractor’s right to Collect and/or Dispose of Solid Waste shall not be exclusive in the event of failure to Collect under Article 12 of this Agreement during which Contractor fails to maintain substantially complete regular Collection services pursuant to this Agreement and the Collection schedules then in effect, for any reason, including a strike by Contractor’s employees or similar labor dispute. The City may provide for Collection and/or Disposal services from persons other than Contractor during such periods, including Contractor’s Bin and/or Roll-Off Box Service Customers.
Contractor acknowledges and agrees that City may permit other Persons besides Contractor to Collect any or all types of the Solid Waste listed in this Section 2.9 as exempt from Contractor’s Franchise, including Recyclable Materials, without seeking or obtaining approval of Contractor under this Agreement. This grant to Contractor of an exclusive Franchise, right and privilege to Collect, Transport, or Process and Dispose of Solid Waste shall be interpreted to be consistent with all Applicable Laws, now and during the term of the Franchise, and the scope of this exclusive Franchise shall be limited by current and developing Applicable Laws with regard to Solid Waste handling, exclusive Franchise, control of Recyclable Materials, Solid Waste flow control, and related doctrines. In the event that future interpretations of current law, enactment or developing legal trends limit the ability of City to lawfully provide for the scope of Franchise services as specifically set forth herein, Contractor agrees that the scope of the Franchise will be limited to those services and materials which may be lawfully provided for under this Agreement, and that City shall not be responsible for any lost profits claimed by Contractor to arise out of further limitations of the scope of the Agreement set forth herein. In such an event, it shall be the responsibility of Contractor to minimize the financial impact to other services being provided as much as possible.
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Diamond Bar – VVS 23 Franchise Agreement for Solid Waste Services
2.10 CITY’S RIGHT TO DIRECT CHANGES
2.10.1 GENERAL
City may direct Contractor to perform additional services (including new Diversion programs, etc.) or modify the manner in which it performs existing services or bills for services. Pilot programs and innovative services which may entail new Collection methods, and different kinds of services and/or new requirements for Generators and/or Contractor are included among the kinds of changes which City may direct. Contractor acknowledges that State law may increase the Diversion requirement during the term of this Agreement and Contractor agrees to propose services to meet such Diversion requirements.
Contractor shall be entitled to an adjustment in its Contractor Compensation for providing such additional or modified services, if Contractor demonstrates that its cost of service would increase, as set forth in Sections 2.10.2 and 2.10.3. City may utilize cost components included in the Contractor’s Proposal in calculating equitable rate adjustments.
2.10.2 NEW DIVERSION PROGRAMS
Contractor shall present, within sixty (60) days of a request to do so by City, a proposal to provide additional or expanded Diversion services. The proposal shall contain a complete description of the following:
• Collection methodology to be employed (equipment, staffing, etc.). • Equipment to be utilized (vehicle number, types, capacity, age, etc.). • Labor requirements (number of employees by classification). • Type(s) of Containers to be utilized.
• Type(s) of material to be Collected.
• Provision for program publicity/education/marketing.
• Projection of the annual financial results of the program’s operations in an operating statement format including documentation of the key assumptions underlying the projections and the support for those assumptions.
• Any other information reasonably requested by the Contract Administrator.
2.10.3 CITY’S RIGHT TO ACQUIRE SERVICES
At any time during the Term of this Agreement, City may permit other Persons besides Contractor to provide additional Solid Waste Services not otherwise contemplated under this Agreement. If pursuant to Sections 2.10.1 and 2.10.2, Contractor and City cannot agree on terms and conditions of such services within ninety (90) days from the date when City first requests a proposal from Contractor to perform such services, Contractor acknowledges and agrees that City may permit
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Diamond Bar – VVS 24 Franchise Agreement for Solid Waste Services Persons other than Contractor to provide such services, which shall be considered exempt from the exclusivity provisions of Section 2.9.
2.11 OWNERSHIP OF SOLID WASTE AND CITY’S RIGHT TO DIRECT SOLID WASTE Once Solid Waste is placed in Containers and properly placed at the designated Collection location, ownership and the right to possession shall transfer directly from the Waste Generator to Contractor by operation of this Agreement. Subject to Contractor’s objective to meet the Source Reduction and Recycling goals which apply to City and City’s right to direct Contractor to Process and Dispose of Solid Waste at a particular licensed Solid Waste facility or to Dispose of Solid Waste at a particular licensed Disposal Site, if and only if City exercises such right by providing specific written direction to Contractor, Contractor is hereby granted the right to retain, Recycle, Process, Dispose of, and otherwise use such Solid Waste, or any part thereof, in any lawful fashion or for any lawful purpose desired by Contractor; this does not impact Contractor’s right to retain Recyclable Materials revenue under Section 5.3. Subject to the provisions of this Agreement, Contractor shall have the right to retain any benefit resulting from its right to retain, Recycle, Process, Dispose of, or reuse the Solid Waste which it Collects. Solid Waste which is delivered to a Disposal Site or sites (whether Landfilll, Transformation Facility, Transfer Station, Organic Materials Processing Facility or Material Recovery Facility) shall become the property of the Owner or operator of the Disposal Site(s) once deposited there by Contractor. City may obtain ownership or possession of Solid Waste placed for Collection upon written notice of its intent to do so, however, nothing in this Agreement shall be construed as giving rise to any inference that City has such ownership or possession unless such written notice has been given to Contractor.
City has the option to provide written direction to the Contractor specifying a Facility for handling, Processing, and Disposal of Solid Waste. If City directs Contractor to a Facility other than a Designated Facility as listed in Exhibit 3 of this Agreement, or otherwise requested by Contractor, and in doing so it adversely affects the ability of the Contractor to meet either or both of the requirements of Section 11.1.3 and Section 5.2, then in this event the City and Contractor shall meet and confer and mutually agree on revised obligations for Sections 11.1.3 and 5.2. The foregoing notwithstanding, in the event City directs Contractor to a Facility other than a Facility listed in this Agreement or otherwise requested by Contractor, then Contractor shall be entitled to a rate adjustment based upon any increase or decrease in costs associated with handling, Processing, Disposal and Transportation.
2.12 CONTRACTOR’S CORPORATE STATUS
Contractor represents and warrants that it is duly organized, validly existing and in good standing under Applicable Laws. It is qualified to transact business in the State of California and has the power to own its properties and to carry on its business as now owned and operated and as required by this Agreement.
2.13 CONTRACTOR CORPORATE AUTHORIZATION
Contractor represents and warrants that it has the authority to enter into and perform its obligations under this Agreement. The Board of Directors or partners of Contractor (or the
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Diamond Bar – VVS 25 Franchise Agreement for Solid Waste Services shareholders, if necessary) have taken all actions required by Applicable Law, its articles of incorporation, and its bylaws or otherwise to authorize the execution of this Agreement. The Persons signing this Agreement on behalf of Contractor have authority to do so and authority to bind Contractor hereunder.
2.14 ANNEXATIONS
This Agreement extends to any territory annexed to the City during the term of this Agreement except to the extent that Collection by Contractor within that annexed territory would violate the provisions of Public Resources Code Section 49520. In such event, this Agreement shall become effective as to such area at the earliest possible date permitted by law, and City agrees that it shall cooperate with Contractor to fulfill any requirement necessary for Contractor to serve the annexed area consistent with this paragraph.
2.15 PERMITS AND LICENSES
Contractor shall acquire and maintain all necessary permits and licenses for the Collecting, Transporting, Recycling, Processing, Disposing, and storing of Solid Waste as required under this Agreement. Failure to maintain all required permits shall be deemed a material breach of contract for which City may terminate this Agreement as provided in Section 13.3. Contractor must follow requirements of the Diamond Bar City Code, including, but not limited to, obtaining a City of Diamond Bar business license.
ARTICLE 3: SCOPE OF COLLECTION SERVICES
3.1 SERVICES TO BE PROVIDED – GENERAL
The work to be done by Contractor pursuant to this Agreement shall include, but not be limited to, the furnishing of all labor, supervision, equipment, materials, supplies, and all other items necessary to perform the services required. The enumeration of, and specification of requirements for, particular items of labor or equipment shall not relieve Contractor of the duty to furnish all others, as may be required, whether enumerated elsewhere in the Agreement or not, unless excused in accordance with Article 13.8.
The work to be done by Contractor pursuant to this Agreement shall be accomplished in a thorough and professional manner so that Customers within City are provided reliable, courteous and high-quality Solid Waste Services at all times. The enumeration of, and specification of requirements for, particular aspects of service quality shall not relieve Contractor of the duty of accomplishing all other aspects in the manner provided in this section, whether such other aspects are enumerated elsewhere in the Agreement or not.
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Diamond Bar – VVS 26 Franchise Agreement for Solid Waste Services
3.2 SINGLE-FAMILY DWELLING COLLECTION SERVICE
Contractor shall provide a three-Container Collection program for the separate Collection of Refuse, Source Separated Recyclable Materials, and Source-Separated Organic Waste using Containers that comply with the requirements of Section 4.3. Contractor shall provide a program sufficient to enable City and Customers to meet or exceed the requirements of SB 1383 Regulations as of the start of Collection services under this Agreement. Single-Family Dwelling includes multi-family dwellings of four or less units. Recyclable Materials and Organic Waste acceptable for collection are listed in Exhibit 4.
Collection frequency shall be not less than once per week from Carts placed at a suitable location, which is typically on the curb, but may be in the street against the curb or in an alley. If a Customer and Contractor cannot agree upon the designated collection location, City shall make the final determination of the designated collection location.
Recycling Carts and Organics Carts shall be collected on the same day as Refuse Carts.
3.2.1 CONTAINER SIZES
Contractor shall provide at minimum one 65-Gallon Cart for Refuse, one 65-Gallon Cart for Recyclables, one 65-Gallon Cart for Organics, and, at the customer’s request, one 3-gallon lidded pail for food scraps. At Customers request, Contractor shall provide as a substitute 35 or 96-gallon Carts for Refuse Collection and / or 96-gallon for Recyclables or Organics Collection. The rate for the Collection of all three Carts shall be based on the size of the Refuse Cart. Customers may request and Contractor shall provide a second Recyclables and or Organics Cart at no additional charge. Additional Carts beyond one (1) for Refuse, two (2) for Recycling, and two (2) for Organics Collection may be requested at an additional monthly fee.
For Single-Family Premises that may require it, Contractor shall offer 1.5, 2, and 3 cubic yard Bins for the Collection of Refuse.
The rate for the collection of Refuse using Bins shall include the provision of Carts and Collection of Recyclables and Organics up to the sizes and quantities that correspond to the number of Dwellings in the Premises and Consistent with Premises using Carts for the Collection of Refuse.
For example, a Single-Family Premises with three Dwelling Units that subscribes to Refuse Collection using a Bin shall be entitled to up to six 64-Gallon Carts, or equivalent, for Recycling Collection, and up to six 64-Gallon Carts, or equivalent, for Organics Collection, at no additional charge.
3.2.2 CONTAINER COLOR
Carts and Bins shall comply with CalRecycle color and labeling requirements under SB 1383 Regulations. Contractor shall provide blue Containers for the Collection of Recyclable Materials, green Containers for the Collection of Organic Waste and gray or black Containers for the Collection of Refuse. Alternatively, Contactor may provide Containers with blue, green, and gray or black lids to meet the Container color requirement.
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Diamond Bar – VVS 27 Franchise Agreement for Solid Waste Services
3.2.3 REFUSE CART OVERAGE
Residential Customers using Carts are entitled to two annual pickups per calendar year and an end-of-year pickup of material that does not fit in the Refuse Cart(s) at no additional cost, as provided in this Section 3.2.3. A pickup shall consist of up to the equivalent of three (3) large bags, boxes or barrels of Refuse and placement of more than that amount at any one time shall constitute two pickups. In addition to the two (2) free pickups, Contractor shall Collect all additional Refuse placed out for Collection in the Customer’s own Containers (bags, boxes, barrels, etc.) at no additional charge for two weeks beginning each December 26. This service is limited to Refuse that could otherwise be placed in the Refuse Cart, and not Bulky Items which are Collected in accordance with Section 1.12 and 3.6. Contractor shall Collect, and Customers may be charged an extra fee per pickup (in accordance with the approved rate schedule for overage pickups) of, all Refuse put out for Collection that does not fit in the Refuse Cart(s) above and beyond the free pickups described above. Customer shall be instructed to call in both free and additional overages. However, if not called in, Contractor shall Collect and record pickup per Section 4.1.6.
3.2.4 BACKYARD SERVICE
Backyard service means the Contractor removes all Collection Carts, Green Waste bundles and Refuse Cart Overages per Section 3.2.3 from a Cart Customer’s designated Collection location other than curbside, such as backyard, side yard, or drive, for Collection, and returns Carts and other containers when Collection is complete. Contractor may charge customers requesting backyard service in accordance with the approved rate schedule, unless the Customer falls under the exception described in Section 3.2.5 below.
3.2.5 BACKYARD SERVICE FOR DISABLED PEOPLE
Contractor shall provide disabled Customers with backyard service at no additional charge.
Contractor will remove Refuse, Recyclable and Organic Waste Containers, Green Waste bundles and Refuse Cart Overages per Section 3.2.3 from Customer’s storage area, place them out for Collection, and return Containers to Customer’s storage area after Collection, ensuring that all doors or gates are closed securely. In order to qualify as disabled under this section, Customers must have been issued handicap placard from the Department of Motor Vehicles or otherwise obtain approval to receive such service from the City, following a verification site visit by Contractor’s route supervisor. Additionally, walk-out service need not be provided if an ablebodied adult resides with the disabled Customer.
3.2.6 DOOR-TO-DOOR HHW COLLECTION
Contractor shall provide Residential Customers with door-to-door call-in HHW Collection service.
Each Residential Dwelling Unit shall be entitled to two door-to-door Residential HHW pickups per calendar year at no additional charge. Items to be Collected include, at a minimum: Syringes and other Home Generated Sharps; paint and paint products including but not limited to thinners, glues, caulking, stains, wood preservatives and strippers; Universal Waste, household cleaners;
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Diamond Bar – VVS 28 Franchise Agreement for Solid Waste Services automotive wastes; swimming pool chemicals; garden chemicals; fluorescent tubes; thermometers; and household batteries; and Electronic Waste.
Contractor may direct Residential Customers to use the Bulky Item pickup option for televisions, computers and other HHW that may safely and legally be Collected as Bulky Items as described in Section 3.6.
3.2.7 ANNUAL HOUSEHOLD HAZARDOUS WASTE EVENT
Contractor will assist the City in increasing awareness of Household Hazardous Waste events by promoting the Los Angeles County Household Hazardous Waste collections held in Diamond Bar.
Promotional activities will include: posting on Contractor’s website, inclusion in the Annual Brochures/ Mailings mailed to each Residential Customer, billing inserts, social media targeted outreach, and press releases to local news outlets.
3.2.8 CURBSIDE USED OIL AND OIL FILTER COLLECTION
Contractor shall Collect used oil placed curbside beside Refuse Collection Cart by Customers on the regular Collection day at no additional charge. Contractor shall educate Customers to place used oil in clean containers and used oil filters in clean zip -lock bags.
3.2.9 HOME GENERATED SHARPS MAIL BACK PROGRAM
Contractor will implement a program for Collection and safe processing of Home Generated Sharps generated by its Residential Customers, through a mail-based program and/or a drop-off program. Residential Customers requesting this service may apply to Contractor to participate in this program, and Sharps containers will be delivered directly to them at no cost to the Customer or City. Through a drop-off program, Contractor will make arrangements with pharmacies and/ or other locations throughout the City for Residential Customers to drop-off Sharps at no cost to the Customer or City.
3.2.10 MEDICATION TAKEBACK PROGRAM
Contractor will assist the City in increasing awareness of medication takeback programs provided by the Los Angeles County Sheriff’s station and any third-party events held in Diamond Bar.
Promotional activities will include: posting on Contactor’s website, inclusion in the Annual Brochures/ Mailings mailed to each Residential Customer, billing inserts, social media targeted outreach, and press releases to local news outlets.
3.2.11 FREECYCLE.COM
Contractor will publicize to Residential Customers its free materials exchange/ gifting program, known as FreeCycle.org, and shall promote FreeCycle.org on Contractor’ s website, and the Annual Brochure/Mailings described in Section 6.3.1.D.
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Diamond Bar – VVS 29 Franchise Agreement for Solid Waste Services
3.2.12 ANNUAL HOLIDAY TREE COLLECTION
Contractor shall provide holiday tree Collection from December 26 through the second Sunday in January. During this period, all holiday trees placed out for Collection by Residential Customers shall be Collected by Contractor. After this period, trees will be Collected as Bulky Items under Section 3.6. Trees up to seven (7) feet in length will be Collected and Diverted without Customers needing to cut them. Contractor may request that Customers with larger trees cut the trees to pieces no longer than seven (7) feet. Contractor will Divert all holiday trees from Landfill Disposal.
3.2.13 MULCH AND COMPOST GIVEAWAY
Contractor shall provide for free giveaway to the community 40 yards of compost and 40 yards of mulch at each of two community events to be identified by the City per year.
3.2.14 CONTAMINATION WARNING NOTICES
Contractor is responsible for visually inspecting Containers(and may use on-board digital image technology) for prohibited Container Contamination. Additionally, Contractor shall perform contamination monitoring, and inspections in compliance with the CalRecycle requirements under SB 1383 Regulations.
Containers shall be considered contaminated if it contains more than ten percent (10%) of prohibited Container Contamination.
Contractor shall warn Customers who have Container Contamination as required by CalRecycle under SB 1383 Regulations.
A. 1st and 2nd instance: Contractor shall take photograph(s) of Container content, Collect the material from the Container, provide a courtesy notice that explains why the material Collected was non-conforming, and notify the City. The written notice shall also explain the policy for nonconforming materials, recommend corrective action, explain the consequences for repeated instances, provide a list of acceptable and non-acceptable materials in each Container, how to contact Contractor, and any other information required by CalRecycle.
B. 3rd and subsequent instances: In addition to the requirements under the 1st and 2nd instance, Contractor shall have the option of requesting that the City authorize assessment of a Residential Curbside Service Unit Contamination Fee included in the approved rate schedule.
Contractor shall have the option of assessing a Contamination Fee included in the approved rate schedule, or Contractor may refuse to collect Contaminated Containers upon written notification of Customer indicating the reason for non-Collection, and options for corrective action. A copy of such notice shall be delivered to the City via email upon request by the Executive Director or designee. Each written notice and photograph shall be available to the City upon request. If the Customer has changed, and the account is new, with different occupants, the written notification shall be considered the initial instance.
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Diamond Bar – VVS 30 Franchise Agreement for Solid Waste Services
3.3 RESERVED
3.4 ROLL-OFF BOX SERVICE
Contractor shall provide temporary Roll-Off Box Collection service upon request. When accepting an order for Roll-Off Box service, it shall be Contractor’s duty to assist Customer with arranging service that maximizes the Diversion of Solid Waste from Landfill Disposal.
Contractor must deliver a temporary Roll-Off Box to a Customer within forty-eight hours of request (excluding Saturday, Sunday, and Designated Holidays). Contractor shall confirm that Customer has obtained an encroachment permit from the City prior to Contractor placing a Container in the public right-of-way.
The provision, sale, or lease of compactor Roll-Off Boxes, which are enclosed Containers attached to a compaction device, is not included in this Agreement. Providing service to such compactor Roll-Off Boxes is included.
Rates shall be charged at a set rate for the service component (per pull) plus the per-ton charge (dump) based on actual tonnage Collected. Contractor may charge a fee in the event a scheduled Roll-Off Box Collection is impeded from Collection due to Container being blocked or otherwise unable to be Collected and Contractor must return for Collection. There will be no charges other than the specific charges identified in the approved rate schedule.
Roll-Off Boxes shall comply with SB 1383 Regulations color and labeling requirements.
3.5 TEMPORARY BIN SERVICE
Contractor shall provide temporary Bin Service to Customers upon request. Contractor must deliver a temporary Bin to a Customer within forty-eight (48) hours of request (excluding Saturday, Sunday, and Designated Holidays). Contractor shall confirm that Customer has obtained an encroachment permit from the City prior to Contractor placing a Container in the public rightof-way. There will be no charges other than the specific charges identified in the approved rate schedule.
3.6 ON-CALL BULKY ITEM PICKUP
Contractor shall provide Bulky Item pickup service to all Residential Customers. Each Residential Dwelling Unit shall be entitled to four Bulky Item pickups per calendar year at no additional charge.
Customers may put out up to four (4) Bulky Items at each pickup. Contractor may instruct Customers to provide Contractor with a minimum of one business days’ notice for the items, which shall be Collected on the Customer’s regular Collection day. Contractor shall Collect all Bulky Items as defined in Section 1.11 including items referred to as Electronic Waste or “Ewaste.”
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Diamond Bar – VVS 31 Franchise Agreement for Solid Waste Services The following provisions shall apply to this program:
1. No single item that cannot be handled by two workers will be accepted.
2. The following items will not be picked up: Hazardous Substances, Hazardous Waste, including waste oil or anti-freeze, with the exception of Bulky Items per Section 1.11 (including without limitation, Universal Wastes such as fluorescent bulbs, household batteries, and televisions, monitors and other items commonly referred to as “e-waste” that will be Collected by and Disposed of by Contractor in accordance with this section as well as Sections 3.6 and 5.2.5.)
3. Contractor shall record by class and weight (in tons) the Solid Waste Collected from Bulky Item pickups. Contractor shall record the kinds and weights (in tons) of this Solid Waste that is Diverted from Landfill Disposal through Recycling, reuse, Transformation, or other means of Diversion. Contractor shall include this information in its monthly reporting per Section 8.3.1. Residential Customers that exceed the number of free pickups may receive Bulky Item Collection under the same terms for a fee, in accordance with the approved rate schedule.
3.7 CITY SERVICES
3.7.1 RESERVED
3.7.2 CITY-SPONSORED EVENTS
Contractor shall provide Solid Waste Collection and Disposal/Processing service for Citysponsored events at no additional charge to City or Ratepayers. This shall include providing Refuse Containers (Carts, Bins, Roll-off Boxes, and cardboard waste boxes with liners) to Collect and Dispose of, or Process, all Solid Waste. Contractor shall provide Containers for the Collection of Recyclables and Organics. It is the City's intent to alternate events assigned to Contractor with those events it assigns to the City's Commercial franchisee; however, City does not guarantee that events will be evenly distributed based upon either level of effort or number of events. The list of City-sponsored events may change over time and include, but are not limited to:
• Concerts in the Park
• City Birthday Celebration
• Fourth of July
• Fall Fun Festival
• Winter Snow Festival
• Arbor Day
• Easter Egg Hunt
• Earth Day
• America Recycles Day
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Diamond Bar – VVS 32 Franchise Agreement for Solid Waste Services
3.7.3 EMERGENCY COLLECTION AND DISPOSAL SERVICE
Contractor will assist City at the City’ s request with emergency Collection and Disposal service in the event of major disaster, such as an earthquake, storm, riot or civil disturbance, or as otherwise determined necessary by the City, by providing Collection equipment and drivers normally assigned to City. Contractor may charge City for actual Disposal costs plus service rates per the approved rate schedule.
3.7.4 ABANDONED ITEM COLLECTION FROM CITY RIGHT-OF-WAY PUBLIC PROPERTY Contractor will Collect and Dispose of, at no additional charge to City or Ratepayers, within one Business Day of notification from City, all items left in the City’ s right-of-way, such as sidewalks, alleys, streets, and parkways within the routes/areas served by Contractor. Contractor will not be required to Collect Hazardous Waste (with the exclusion of Electronic Waste and Universal Wastes as provided in this Agreement), liquid wastes, or automobile parts that are individually too large for Collection by two people, but will be required to Collect any items defined as Bulky Items per Section 1.11. Contractor will properly Divert from Landfilling or Dispose of such items in accordance with Sections 5.2.3.
3.7.5 COMMUNITY DEVELOPMENT REVIEW SERVICES
Upon City request and at no additional charge, Contractor will review building permit applicants’ plans and advise regarding adequacy of Container storage space and access, particularly to accommodate Recycling containers.
3.7.6 LARGE VENUE EVENT ASSISTANCE
Contractor will assist planners of large venue events at no additional charge with reporting and planning needs as may be useful in meeting the requirements of AB 2176, found at California Public Resources Code 42648, et seq. and Contractor shall provide Recycling services upon request to special event planners.
3.7.7 CONFISCATION OF UNAUTHORIZED CONTAINERS
1) City authorizes Contractor to confiscate illegal Collection Containers located within the City’s public rights-of-way subject to the noticing requirements of Diamond Bar City Code Section 8.16.870. Upon notification from City, or Contractor’s locating of an illegally placed Container, Contractor shall begin the following procedure within 24 hours:
2) Contractor shall first place a notice on Container, directing the illegal hauler or its Customer to remove the Container within 24-hours of notice, citing Section 8.16.870 of the Diamond Bar City Code, indicating where the Container may be retrieved, impound and storage costs, and warning that, should the Container not be removed by the hauler that Container may be removed without warning. If the company can be identified and its address ascertained, Contractor shall mail the warning as well. 3) Notify City of the notice and request authorization to impound the Container.
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Diamond Bar – VVS 33 Franchise Agreement for Solid Waste Services 4) With written City approval, impound the Container if it has not yet been removed by the illegal hauler.
5) For subsequent violations by the same company after the initial notice has been posted, and after Contractor has mailed a warning to the company, Contractor may request written approval from City to remove company’ s Containers immediately, mailing a notice if address is known as to where the Container may be retrieved and impound and storage costs. If address is unknown, Contractor shall place the notice as close as feasible to where the Container was located.
Written approval from City under this section will include, but is not limited to, approval sent by e- mail or facsimile.
3.7.8 PROVISION OF STORAGE CONTAINERS
Contractor will provide the City with eleven 40-cubic-yard portable storage containers to be used for storage at City facilities and schools for the duration of the Agreement, and will maintain them in a condition satisfactory to the City. Contractor may transfer ownership of these storage containers to City, provided Contractor will remove and Dispose of these containers when requested to by City.
ARTICLE 4: REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND
PERSONNEL
4.1 OPERATIONS
4.1.1 SCHEDULES
To preserve peace and quiet, Contractor shall provide Collection services from Residential areas only between 6:30 A.M. and 6:30 P.M. Monday through Friday, with Saturday Collection permitted during weeks with a Designated Holiday. Contractor may not make exceptions to these Collection days and times without advance written approval from the City. If the regularly scheduled Collection day falls on a Designated Holiday, Collection days for the remainder of that week shall all be postponed one Collection day.
Contractor shall review its operations plan outlining the Collection routes, intervals of Collection and Collection times for all materials Collected under this Agreement with City upon thirty (30) days written notice requesting said review. Contractor shall submit a copy of its schedule and route map within seven (7) Business Days if requested by City. If the plan is determined to be inadequate by City, Contractor shall revise it incorporating any changes reasonably necessary to make it satisfactory to City within thirty (30) days. Changes to schedules and routing shall not be implemented without City approval and not until at least fifteen (15) Business Days following notification to Customers. The City may restrict the timing and frequency of any route changes
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Diamond Bar – VVS 34 Franchise Agreement for Solid Waste Services based upon the City of Diamond Bar Diamond Bar City Code or any other applicable law or requirement.
4.1.2 MISSED PICKUPS
When notified of a missed pickup (which was not justified under the provisions of this Agreement) prior to 12: 00 p.m., Contractor shall Collect the Refuse, Recyclables, and/ or Organics that was not Collected the same day. If notified after 12: 00 p.m., Collection must take place no later than the next Business Day. If Contractor determined that the missed pickup was justified under this Agreement, Contractor will notify Customer as to the reason within this same time period.
4.1.3 HOLIDAY COLLECTION SCHEDULE
Contractor shall not be required to provide Collection services or maintain non-emergency office hours on the Designated Holidays. If the regularly scheduled Collection day falls on a Designated Holiday, Collection days for the remainder of that week shall all be postponed one Collection day and Residential Collection is permitted on Saturday during the make-up week. Only the City may change the holiday collection schedule.
4.1.4 CHANGE IN COLLECTION SCHEDULE
Contractor shall notify City forty-five (45) days prior to, and Customers not later than thirty (30) days prior to, any change in Collection operations which results in a change in the day on which Solid Waste Collection occurs. Contractor will not permit any Customer to go more than seven (7) days without service in connection with a Collection schedule change. City's approval of any change in Collection is required prior to such change, and such approval will not be withheld unreasonably.
Any changes in the route map or Collection schedule shall require the prior approval of the City.
City may require reasonable changes to the route map or Collection schedule, to improve service, to resolve complaints or for other reasons. Prior to the change of a route schedule, Contractor shall provide written notice of the change to affected Customers ninety (90) days in advance.
Contractor shall coordinate with the Contract Administrator to ensure that Solid Waste Collection is compatible with the City’s street sweeping operations. Contractor will be required to complete their designated routes each day so as not to interfere with the City’s street sweeping operations.
4.1.5 DEDICATED ROUTES
Solid Waste Collected in the City shall not be commingled in Collection vehicles with Solid Waste from other jurisdictions. All routes approved under this Agreement shall be dedicated exclusively to Solid Waste Collected in the City of Diamond Bar.
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4.1.6 OVERFLOWING CONTAINERS
Customers that regularly produce more Refuse than their current level of service can accommodate may have their service level increased in accordance with the following procedure:
First Incident in Six Month Period: If more material is placed for Collection than fits in a Cart (unless Collection of the overage has been properly arranged under Section 3.2.3), Contractor shall photograph the overflowing Cart, Collect the Solid Waste, and send to the Customer (at both the service and billing addresses) the picture and a letter instructing that further instances of an overflowing Cart may result in a charge, and possibly in an increase in the level of service.
Second Incident in Six Month Period: Upon the second event of an overfilled Cart (unless Collection of the overage has been properly arranged under Section 3.2.3) in a three-month period, Contractor shall photograph the overflowing Cart, Collect the Solid Waste, and send to the Customer the picture and a letter instructing that a third incident in that same three month period may result in an increase in the level of service. If Refuse was left beside the Cart for Collection other than as permitted under Section 3.2.3, Contractor may charge the Cart Overage Fee in the approved Rate Schedule.
Third Incident in Six Month Period: Upon the third event of an overfilled Cart (unless Collection of the overage has been properly arranged under Section 3.2.3) in a three-month period, Contractor shall photograph the overflowing Cart, Collect the Solid Waste, and send to the Customer the picture and a letter requesting that Customer increase its service level. If the Customer declines, Contractor may petition City to permit Contractor to increase the service level to accommodate the higher demand for service. If Refuse was left beside the Cart for Collection other than as permitted under Section 3.2.3, Contractor may charge the Cart Overage Fee in the approved Rate Schedule.
Each incident shall be counted as one of the Customer's free pickups or, if Customer has used the annual free pickups, Contractor shall Bill Customer for the additional pickups per the approved rate schedule. Contractor shall send City via e-mail or U.S. mail a copy of each letter and picture sent to a Customer under this Section 4. 1. 6.
4.1.7 GRAFFITI REMOVAL
Contractor shall remove graffiti from any Container within three (3) Business Days (excluding Saturday, Sunday, and Designated Holidays of request by City or Customer at no additional charge. Contractor is required to proactively look for graffiti when Collecting Containers, with all graffiti removed from Containers as stated above after any Collection without notification.
4.1.8 LITTER ABATEMENT
A. Minimization of Spills. Contractor shall use due care to prevent Solid Waste or fluids from leaking, being spilled and/or scattered during the Collection or Transportation process. If any
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Contractor shall not transfer loads from one vehicle to another on any public street, unless it is necessary to do so because of mechanical failure, accidental damage to a vehicle, or a preapproved method of Solid Waste transfer between vehicles, without prior written approval by City.
B. Clean Up. Contractor shall clean up litter in the immediate vicinity of any Solid Waste storage area if Contractor has caused the litter during the Collection process. Customer shall be responsible for cleanup of litter in Solid Waste storage area not caused by Contractor. Contractor shall identify instances of repeated spillage not caused by it directly with the Waste Generator responsible and will report such instances to City. Contractor may address habitual offenders in accordance with Section 4.1.6.
In the event of a spill of materials (vehicle fluids, Organic Waste leachate, etc.), Contractor shall provide a cleanup of the spill to the satisfaction of City and other governing agencies. Cleanup methods may include pressure washing (Contractor must capture and reclaim water) or other similar clean-up methods.
C. Covering of Loads. Contractor shall properly cover all open Roll-Off Boxes during Transport to the Disposal Site.
4.1.9 HEALTH AND SAFETY TRAINING
Contractor shall provide suitable operations, health and safety training on an ongoing basis for all of its drivers and other employees who use or operate equipment or who are otherwise directly involved in Collection or other related operations.
4.1.10 UNAUTHORIZED MATERIAL REMOVAL
Contractor shall remove from providing services under this Agreement employees who remove documents or any other material from Containers, other than specifically for the purposes of Disposal and Diversion as described in this Agreement.
4.1.11 REPORT OF ACCUMULATION OF SOLID WASTE; UNAUTHORIZED DUMPING Contractor shall direct its drivers to note (1) the addresses of any Premises serviced under this Agreement at which they observe that Solid Waste is accumulating and which is not being place out for Collection; and (2) the address, or other location description, at which Solid Waste has been dumped in an apparently unauthorized manner. Contractor shall deliver the address or description to City within five (5) Work Days of such observation.
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4.1.12 ROUTE AUDIT
Once during the first year or at City request but not more than once per year, Contractor shall conduct an audit of its Collection routes in the City. City may use information from the audit to develop a request for proposals for a new service provider. City may instruct Contractor when to conduct the audit in order for the results to be available for use in preparation of a request for proposals or for other City uses. City may also instruct Contractor to conduct an audit at a time that would produce the most accurate Customer service information for a new service provider to use in establishing service with Customers. In setting these audit dates, City will establish due dates for Contractor providing routing and account information, and later, the report, to City.
The route audit, at minimum, shall consist of an independent physical observation by Person(s) other than the route driver of each Customer in City. This Person(s) is to be approved in advance by City. The route audit information shall include, as a minimum, the following information for each account:
• Route Number;
• Truck Number;
• Number and size of Containers by waste stream (Refuse, Recycling, Organics) • Container(s) condition;
• Account Name;
• Account Number;
• Account Service Address;
• Account Type (Service type);
• Service Level per Contractor Billing system (Quantity, Size, Frequency, Waste Stream); • Observed Containers (Quantity, Size, Frequency, Waste Stream). • Container condition;
• Proper signage; and,
• Graffiti.
Within thirty (30) days after the completion of the route audit, Contractor shall submit to City a report summarizing the results of the audit. This summary shall include:
• Identification of the routes;
• Route map;
• Truck numbers;
• Number of accounts, by route and in total (including Service types); • Confirmation that all Refuse routes are dedicated exclusively to City Customers;
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• Total monthly service charge , pre-audit;
• Total monthly service charge , post-audit (subsequent to corrections of identified exceptions); and,
• The report shall include a description of the procedures followed to complete the route audit. This description shall include the names and titles of those supervising the route audits and the name and titles of those performing the observations.
The report shall also include a description of the changes and Contractor’s plans to resolve the exceptions. The results of the audit, and supporting back-up data, shall be available for review by City or its representative.
4.1.13 SERVICE EXCEPTIONS; EXCLUDED WASTE NOTIFICATIONS A. Failure to Collect. When Solid Waste is not Collected from any Solid Waste Customer, Contractor shall notify its Customer in writing, at the time Collection is not made, through the use of a “tag” or otherwise, of the reasons why the Collection was not made.
B. Excluded Waste Inspection and Reporting. Contractor reserves the right to reject Solid Waste observed to be contaminated with Excluded Waste and the right not to Collect Excluded Waste put out with Solid Waste. Contractor shall notify all agencies with jurisdiction, if appropriate, including the California Department of Toxic Substances Control and Local Emergency Response Providers and the National Response Center of reportable quantities of Excluded Waste, found or observed in Solid Waste anywhere within the City. In addition to other required notifications, if Contractor observes any substances which it or its employees reasonably believe or suspect to contain Excluded Waste unlawfully Disposed of or released on any City property, including storm drains, streets or other public rights of way, Contractor will immediately notify the City Manager or the City Manager’s designee. Contractor shall implement and maintain a training program that will assist its employees in identifying and properly disposing of any Excluded Waste that may come into their possession.
C. Excluded Waste Diversion Records. Contractor shall maintain records showing the types and quantities, if any, of Excluded Waste found in Solid Waste and which was inadvertently Collected from Customers within the City, but Diverted from Landfill Disposal.
4.1.14 COLLECTION OF FORMER CONTRACTOR’S CONTAINERS
If any Solid Waste enterprise providing Solid Waste Services to Customers prior to the start of Collection services under this Agreement does not remove the Containers it had in use prior to the start of Collection services under this Agreement, Contractor shall Collect and Recycle/Dispose of all such Containers at no additional charge to City or Customers.
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4.2 VEHICLE REQUIREMENTS
4.2.1 GENERAL
Contractor shall provide Collection vehicles sufficient in number and capacity to efficiently perform the work required by the Agreement in strict accordance with its terms as described in Contractor's Proposal. Any additional vehicles/routes that may be required to meet the service standards during the term of this Agreement, above the number included in Contractor's Proposal shall be done so at Contractor's sole expense. Contractor shall have available on Collection days sufficient reserve vehicles for each type of Collection vehicle, which can be dispatched within one (1) hour of any breakdown to complete the Collection routes and to respond to complaints and emergencies. Such reserve equipment shall correspond in size and capacity to the equipment used by the Contractor to perform the contractual duties. All equipment of Contractor used to provide the services set forth in this Agreement shall be subject to inspection by City upon request.
4.2.2 VEHICLE SPECIFICATIONS
A. All route Collection vehicles will be not older than 2-years and in like-new condition upon initiation of services under this Agreement. Contractor shall operate no vehicles within the City over 10-years in age during the initial ten-year term of this Agreement and no older than 15-years in age during any future extensions of this Agreement.
B. Such vehicles must be registered with the California Department of Motor Vehicles and shall have water-tight bodies designed to prevent leakage, spillage or overflow. Hoppers shall be enclosed on top and on all sides to prevent material from leaking, blowing or falling from the Vehicles. Each Collection vehicle shall be equipped with a shovel and broom for clean-up of spillage. Collection Vehicles shall never be loaded to exceed the manufacturer’s recommended weight limit or otherwise operated unsafely or in violation of any Applicable Law.
C. At all times during the term of this Agreement, Contractor’s Collection vehicles shall comply with Department of Transportation requirements, South Coast Air Quality Management District Requirements and the California Air Resource Board requirements as they are currently in force and as they may be approved for Refuse removal vehicles, as well as other Federal, State and local laws and regulations that may be enacted during the term of this Agreement.
D. All route Collection vehicles used by Contractor in providing Refuse, Recycling, and Organics Collection services, excluding spares, Roll-off Box Collection vehicles, scout vehicles, supervisor vehicles, Container delivery and other specialty vehicles used on a sporadic basis, shall use alternative fuel such as compressed or liquified natural gas, liquified petroleum gas, methanol, electricity, fuel cells, or other advanced technologies, approved by the South Coast Air Quality Management District (SCAQMD) for Solid Waste Services.
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4.2.3 VEHICLE IDENTIFICATION
Contractor's name, local telephone number, and a unique vehicle identification number designed by Contractor for each vehicle shall be prominently displayed on all vehicles, in letters and numbers no less than six (6) inches high. City must approve truck labeling. No advertising shall be permitted other than the name of the Contractor except promotional advertisement of the Recyclable Materials and Organic Materials programs, other programs specific to the City, or information requested by City pursuant to Section 4.2.9. All advertisement must be approved by the City. Contractor shall not place City's name and/or any City logos on Contractor vehicles.
4.2.4 CLEANING AND MAINTENANCE
1) Contractor shall maintain all of its properties, vehicles, facilities, and equipment used in providing service under this Agreement in a good, safe, neat, clean, and operable condition at all times.
2) Vehicles used in the Collection of Refuse, Recyclable Materials, and Organics shall be painted, thoroughly washed, and thoroughly steam cleaned on a regular basis so as to present a clean appearance. City may inspect vehicles at any time to determine compliance with this Agreement. Contractor shall also make vehicles available to the County of Los Angeles for inspection, at any frequency it requests. Contractor agrees to replace or repair to the City’s satisfaction, any vehicle which City determines to be of unsightly appearance, leaking, or in unsatisfactory operating condition. 3) Contractor shall repaint all vehicles used in the Collection of Refuse, Recyclable Materials and Organics at least every five years, and within thirty (30) days' notice from City if City determines that their appearance warrants painting.
4) Contractor shall inspect each vehicle daily to ensure that all equipment is operating properly. Vehicles which are not operating properly shall be removed from service until repaired and operating properly. Contractor shall perform all scheduled maintenance functions in accordance with the manufacturer's specifications and schedule. Contractor shall keep accurate records of all vehicle maintenance, recorded according to date and mileage, and shall make such records available to City upon request. 5) Contractor shall repair, or arrange for the repair of, all of its vehicles and equipment for which repairs are needed because of accident, breakdown, or any other cause so as to maintain all equipment in a safe and operable condition. Contractor shall maintain accurate records of repair, which shall include the date and mileage, nature of repair and the verification by signature of a maintenance supervisor that the repair has been properly performed.
6) Contractor shall clean up any leaks or spills from its vehicles per the National Pollutant Discharge Elimination System (NPDES) permit in effect at the time. No fluids shall be washed into storm drains at any time. All NPDES dry-cleaning measures shall be complied with. All Collection Vehicles must be equipped with absorbent for such cleanup efforts.
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Diamond Bar – VVS 41 Franchise Agreement for Solid Waste Services 7) Upon request, Contractor shall furnish City a written inventory of all equipment, including Collection vehicles, used in providing service. The inventory shall list all equipment by manufacturer, ID number, date of acquisition, type, and capacity. 8) All vehicles used to provide services under this Agreement shall at all times have in the cab the registration of the truck, evidence of insurance meeting the requirements of this Agreement and an identification card with the name of whom to telephone in case of an accident or emergency. Each truck shall be equipped with a minimum of a 20 -pound fire extinguisher that has been certified by the state fire marshal. This fire extinguisher shall be recharged as needed, but not less than once annually. 9) All trucks used to provide services under this Agreement in the City shall be required to be completely enclosed with a nonabsorbent cover while Transporting Refuse, Recyclables or Compostable Materials or other Solid Waste materials in or through the city. "Completely enclosed with a nonabsorbent cover" means that Refuse, trash, Recyclable or Compostable materials shall not be visible from the public highway, nor shall any of the substances be permitted to leak, spill or become deposited along any public highway.
4.2.5 VEHICLE OPERATIONS
Vehicles shall be operated in compliance with the California Vehicle Code, and all applicable safety and local ordinances. Contractor shall not load vehicles in excess of the manufacturer's recommendations or limitations imposed by state or local weight restrictions on vehicles.
Contractor equipment used for Refuse, Recycling, and Organics services shall be registered with the California Department of Motor Vehicles. Equipment shall comply with US EPA noise emission regulations, currently codified at 40 CFR Part 205 and other applicable noise control regulations, and shall incorporate noise control features throughout the entire vehicle. Noise levels of equipment used for Collection shall comply with the Diamond Bar City Code Chapter 8.16 and in no event shall the noise level exceed 75 dba when measured at a distance of 25 feet from the vehicle, five feet from the ground. Contractor shall store all equipment in safe and secure locations in accordance with City's applicable zoning regulations.
Contractor shall be responsible for any damage, normal wear and tear excepted, resulting from or directly attributable to any of its operations, and which it causes to: City's driving surfaces, whether or not paved, public or private; associated curbs, gutters, and traffic control devices; and all other public and private improvements.
4.2.6 CITY INSPECTION PER CODE
City may cause any vehicle used in performance of this Agreement to be inspected and tested at any commercially reasonable time and in such manner as may be appropriate to determine that the vehicle is being maintained in compliance with the provisions of the State Vehicle Code, including, but not limited to, California Vehicle Code Sections 27000(b), 23114, 23115, 42030, 42032, and all Vehicle Code Sections regarding smog equipment requirements. City may direct the removal of any vehicle from service if that vehicle is found to be in nonconformance with
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Diamond Bar – VVS 42 Franchise Agreement for Solid Waste Services applicable codes or any provision of this Agreement. No vehicle directed to be removed from service shall be returned to service until it conforms and its return to service has been approved by the City.
4.2.7 VEHICLE INSPECTIONS
Upon City request, Contractor shall submit the Safety Compliance Report/Terminal Record Update from its Biennial Inspection of Terminal, or BIT. If Contractor receives a terminal rating below satisfactory, the Contractor is in violation of the Agreement. The Contractor has the time allowed by the Department of California Highway Patrol (“CHP”) to cure violations and bring the terminal rating up to satisfactory. If the CHP does not adjust the rating to satisfactory or better within six months, then the Contractor shall be considered in default of the contract and the City may terminate the Agreement as provided in Section 13.2.
4.2.8 CORRECTION OF DEFECTS
Following any inspection, the Contract Administrator shall have the right to cause Contractor, at its sole cost and expense, to recondition or replace any vehicle or equipment found to be unsafe, unsanitary or unsightly. The Contract Administrator’s decision will be final.
4.2.9 CITY INFORMATIONAL DISPLAYS
Contractor shall equip all vehicles which Collect Solid Waste within the City with informational displays. The City shall advise Contractor as to the messages which should be displayed while vehicles are operating for the City. The City may, at its option, have the messages to be displayed changed once per year at no additional cost.
4.2.10 VEHICLE AND EQUIPMENT INVENTORY
On or before the effective date of this Agreement, the Contractor shall provide to the Contract Administrator an inventory of Collection Vehicles and major equipment used by the Contractor for Collection or Transportation in performance of services under this Agreement.
The inventory shall indicate each Collection vehicle by identification number, DMV license number, the age of the chassis and body, type of fuel used, the type and capacity of each vehicle, the date of acquisition, and the maintenance and rebuilt status.
The Contractor shall submit to the Contract Administrator an updated inventory including all of the information required above in each annual report, or more often at the request of the City.
Each vehicle inventory shall be accompanied by a certification signed by the Contractor that all Collection Vehicles meet the requirements of this Article.
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4.3 CONTAINER REQUIREMENTS
4.3.1 CART REQUIREMENTS
A. Cart Selection, Distribution and Exchanges. Contractor shall provide Customers with new Refuse, Recycling and Organics Carts at the start of service under this Agreement, at no extra charge.
At least sixty days in advance of initial new Cart distribution, Contractor shall mail a notice of rates, and provide Customers the opportunity to request service changes. If no response is received by Customer by specified date, Customer will retain the same level of service currently provided as reported by the previous waste hauler.
B. Cart Design Requirements. Carts shall be manufactured by injection or rotational molding and meet the Cart design and performance requirements as specified below. All Carts selected shall be subject to City approval. The City will not permit Carts and Cart lids with inconsistent colors or in poor condition to be used in the City at any time during the term of this Agreement, and may require Contractor to replace such Carts. Contractor shall ensure that all Carts in service during the terms of this Agreement comply with CalRecycle requirements under SB 1383 Regulations.
C. Cart Colors. The Refuse, Recycling and Organics Carts or Cart lids will be differentiated by color. The colors shall be colorfast and resistant to fading as a result of weathering or ultraviolet degradation. Cart and Cart lid colors shall be consistent throughout the City, and shall comply with CalRecycle requirements under SB 1383 Regulations.
D. Capacity. References to Cart sizes of 35, 64, or 96 gallons are approximate.
Acknowledging the different sizes provided by the various Cart manufacturers, the Carts shall be uniform in appearance and must conform to the following ranges in size:
• 30 to 40 gallons,
• 60 to 70 gallons, and
• 90 to 101 gallons.
E. Cart Handles. The Cart handles and handle mounts may be an integrally molded part of the Cart body or molded as part of the lid. The Cart handles will provide comfortable gripping area for pulling or pushing the Cart or lifting the lid. Pinch points are unacceptable.
F. Cart Lid Performance. Each Container shall be provided with a lid that continuously overlaps and comes in contact with the Container body or otherwise causes an interface with the Container body that simultaneously:
• Prevents the intrusion of rainwater, rodents, birds, and flies; • Prevents the emission of odors;
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Diamond Bar – VVS 44 Franchise Agreement for Solid Waste Services • Enables the free and complete flow of material from the Container during the dump cycle without interference with the material already deposited in the truck body or the truck body itself and its lifting mechanism;
• Permits users of the Container to conveniently and easily open and shut the lid throughout the serviceable life of the Container;
• Prevent damage to the Cart body, the lid itself or any component parts through repeated opening and closing of the lid by residents or in the dumping process as intended; • Remain closed in winds up to 25 miles per hour from any direction. All lid hinges must remain fully functional and continually hold the lid in the original designed and intended positions when either opened or closed or any position between the two extremes; and, • Lid shall be designed and constructed such that it prevents physical injury to the user while opening and closing the Container.
• The lid handle shall be an integrally molded part of the lid; • The lid (and body) must be of such design and weight that would prevent an empty Container from tilting backward when flipping the lid open; and, • The lid shall be hinged to the Cart body in such a manner so as to enable the lid to be fully opened, free of tension, to a position whereby it may rest against the backside of the Container body.
G. Cart Labeling and Hot Stamping. Labels used on Carts shall be placed on the inside of the Cart lid, and hot stamps shall be on the top of the lid and/or on the body of the Cart. Each Cart shall be hot stamped with the material type (e.g., Refuse, Recycling, Organics) in English, Mandarin, and Korean. Labels shall include graphic instruction on what materials should and should not be placed in each Cart. Design for both the labels and the hot stamps must be approved by City prior to ordering labels or Carts. City shall approve what information is included on the label and in the hot stamp, as well as approve design and quality. Labels shall be replaced when worn, and when information on the label is in need of updating, but no later than 90 days of request from City. Information on the Carts shall include the telephone number to call for Contractor for Bulky Item pickups and for general Customer service. All Carts shall be labeled in accordance with CalRecycle requirements under SB 1383 Regulations throughout the term of this Agreement.
H. Cart Performance Requirements. All Carts shall be designed and manufactured to meet the minimum performance requirements described below.
I. Cart Load Capacity. Depending on the capacity, the Carts shall have a minimum load capacity as noted below without Container distortion, damage, or reduction in maneuverability or any other functions as required herein.
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Diamond Bar – VVS 45 Franchise Agreement for Solid Waste Services Cart Capacity
Gallons)
Minimum Load
Capacity
(lbs)
90-101
60-70
30-40
200
130
70 J. Cart Durability. Carts shall remain durable, and at a minimum, shall meet the following durability requirements to satisfy its intended use and performance, for the term of this Agreement:
• Maintain its original shape and appearance;
• Be resistant to kicks and blows;
• Require no routine maintenance and essentially be maintenance free; • Not warp, crack, rust, discolor, or otherwise deteriorate over time in a manner that will interfere with its intended use;
• Resist degradation from ultraviolet radiation;
• Be incapable of penetration by biting or clawing of household pets (i.e., dogs and cats); • The bottoms of Cart bodies must remain impervious to any damage, that would interfere with the Cart’s intended use after repeated contact with gravel, concrete, asphalt or any other rough and abrasive surface;
• All wheel and axle assemblies are to provide continuous maneuverability and mobility as originally designed and intended; and,
• Resist degradation by other airborne gases or particulate matter currently present in the ambient air of the City.
K. Chemical Resistant. Carts shall resist damage from common household or Residential products and chemicals. Carts, also, shall resist damage from human and animal urine and feces.
L. Stability and Maneuverability. The Carts shall be stable and self-balancing in the upright position, when either empty or loaded to its maximum design capacity with an evenly distributed load, and with the lid in either a closed or open position. The Carts shall be capable of maintaining an upright position in sustained or gusting winds of up to 25 miles per hour as applied from any direction. The Carts shall be capable of being easily moved and maneuvered, with an evenly distributed load equal in weight to its maximum design capacity on a level, sloped or stepped surface.
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Diamond Bar – VVS 46 Franchise Agreement for Solid Waste Services M. Cart Repairability Or Replacement. Contractor shall be responsible for Cart repair and maintenance, and replacing lost, stolen or damaged Carts within three (3) business days of notification (excluding Saturday, Sunday and Designated Holidays, at no additional charge to the Customer or to City, unless Contractor can demonstrate to the Contract Administrator that the damage or loss was due exclusively to the Customer’s intentional or wanton destruction. Contract Administrator shall make the final determination. All repairs must restore the Cart to its full functionality. If City permits a Cart replacement charge to be assessed against Customer, Contractor may charge the Customer the Cart Replacement Fee in the approved rate schedule.
Unsightly/worn-out/broken Carts shall be replaced by Contractor upon Customer request at no additional cost to Customer.
Customers are responsible for the cleanliness and sanitation of Carts. Contractor shall steam clean Carts upon request of Customers at the rates shown in the approved rate schedule. All Carts in service for the duration of this Agreement shall comply with color and labeling requirements specified by CalRecycle under SB 1383 Regulations.
4.3.2 BIN REQUIREMENTS
A. Cleaning and Maintenance. Contractor shall provide Customers with Bins required during the term of this Agreement and maintain Containers in safe working condition. The size of Contractor-provided Bins shall be determined by mutual agreement of Customer and Contractor.
All Bins in use shall be constructed of heavy metal, or other suitable, durable material, and shall be watertight and well painted. Wheels, forklift slots, and other apparatuses, which were designed for movement, loading, or unloading of the Bin shall be maintained in good repair.
Upon Customer or City request, or if required to maintain the Containers in a clean condition, Contractor shall clean Customer Bins once per year at no additional charge.
Contractor shall perform cleaning, repainting, or replacement of Bins as necessary to prevent a nuisance caused by odors or vector harborage, or if requested by Customer or City for an additional charge at the rates listed in the approved rate schedule. When a Bin is removed for cleaning, Contractor shall replace the Bin, either temporarily or as a change-out, with another Container.
B. Bin Identification and Color. Each Bin placed in City by Contractor shall have the name of Contractor and phone number in letters not less than three (3) inches high on the exterior of the Bin so as to be visible when the Bin is placed for use. Bin type (Refuse, Recycling, Cardboard, Organic Waste) may be identified with an affixed sign.
Bins shall be labeled to include English, Korean, and Mandarin and graphic instruction on what materials should and should not be placed in each Bin. Contractor shall have labels approved by City prior to ordering and placement on Bins. Labels shall be replaced when worn, and when information on the label is in need of updating, but no later than 90 days of request from City.
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Diamond Bar – VVS 47 Franchise Agreement for Solid Waste Services Contractor shall repaint Bins at the City’s request if the City deems it necessary to maintain a neat appearance. All Bins in service for the duration of this Agreement shall comply with color and labeling requirements specified by CalRecycle under SB 1383 Regulations.
4.3.3 ROLL-OFF BOX REQUIREMENTS
Contractor shall provide sufficient Roll-Off Boxes to meet Customer demand throughout the Term of the Agreement, and will keep all Roll-Off Boxes clean, free from graffiti, equipped with reflectors, and with the name and phone number of Contractor in letters not less than three (3) inches high on the exterior of the Roll-Off Box so as to be visible when the Roll-Off Box is placed for use. Contractor shall properly cover all open Roll-Off Boxes during Transport as required by the State Vehicle Code. All Roll-Off Boxes in service for the duration of this Agreement shall comply with color and labeling requirements specified by CalRecycle under SB 1383 Regulations.
4.4 PERSONNEL
4.4.1 QUALIFIED PERSONNEL
Contractor shall furnish such qualified drivers, mechanical, supervisory, clerical, management and other personnel as may be necessary to provide the services required by this Agreement in a satisfactory, safe, economical and efficient manner. All drivers shall be trained and qualified in the operation of vehicles they operate and must possess a valid license, of the appropriate class, issued by the California Department of Motor Vehicles.
4.4.2 IDENTIFICATION REQUIRED
Contractor shall provide its employees, companies, and subcontractors with identification for all individuals who may make personal contact with residents or businesses in City. City may require Contractor to notify Customers yearly of the form of said identification. Contractor shall provide a list of current employees, companies, and subcontractors to City upon request.
City reserves the right to perform a security and identification check through the City's Police Department on the Contractor and all their present and future employees employed by Contractor to work in the City, in accordance with accepted procedures established by City, or for probable cause.
4.4.3 HAZARDOUS MATERIAL EMPLOYEE TRAINING
Contractor shall establish and implement an educational program which will train Contractor's employees in the identification of Hazardous Material. Contractor's employees shall not knowingly place such Hazardous Material in the Collection vehicles, nor knowingly Dispose of such Hazardous Materials at the Processing Facility or Disposal Site.
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4.4.4 FEES AND GRATUITIES
Contractor shall not, nor shall it permit any agent, employee, or subcontractors employed by it to request, solicit or demand, either directly or indirectly, any compensation or gratuity for services authorized to be performed under this Agreement except as described in this Agreement, in accordance with the approved rate schedule.
4.4.5 NON-DISCRIMINATION
Contractor shall not discriminate in the provision of service or the employment of Persons engaged in performance of this Agreement on account of race, color, religion, sex, age, physical handicap, or medical condition in violation of any applicable federal or state law.
4.4.6 HIRING OF DISPLACED EMPLOYEES
In accordance with Labor Code Sections 1070, 1072, 1075, and 1076, Contractor shall offer employment to qualified existing employees of the current contractor that may be displaced if the current contractor is not retained. Immediately following award of this Agreement, Contractor shall work with the current contractor to obtain a complete list of full‐time non‐management employees in good standing working exclusively to provide direct Collection services to City and Collection support services. Contractor shall conduct outreach, complete interviews, and offer employment to eligible employees. Contractor will not be required to hire for more positions than the maximum anticipated positions needed to provide the services required by this Agreement or hire employees for positions if those employees have not been successfully executing duties similar to those needed by Contractor to provide the services required by this Agreement.
4.4.7 CITY LIAISON
Contractor shall designate a person to serve as agent and liaison between the Contractor and the City and shall maintain a telephone and a means for contact at all times including during periods of strike or other emergencies. The Contractor's City Liaison shall meet with the City as necessary to effectuate the purposes of the Agreement. Contractor shall immediately inform City of any changes in the designated City Liaison. Contractor shall not change this designation without prior approval of the City, excluding cases of termination of the employee.
4.4.8 SERVICE LIAISON
Contractor shall designate a field supervisor as the City’s “Service Liaison” who shall be responsible for working with Contract Administrator to resolve Customer service-related complaints. The Service Liaison shall be accessible via cell phone or radio in the field at all times.
Contractor shall immediately inform City of any changes in the designated Service Liaison.
Contractor shall not change this designation without prior approval of the City, excluding cases of termination of the employee.
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4.4.9 ENVIRONMENTAL COORDINATOR
To achieve a high level of Recycling education and awareness, Contractor will hire at least one full-time, fully trained and experienced, environmental coordinator.
The environmental coordinator shall develop and conduct all education and outreach activities required under the Agreement including, providing technical assistance to Residential Customers (in Single-Family Dwellings and Multi-Family Dwellings of 4 or less units); promoting waste reduction, Recycling, and Diversion programs; submitting monthly reports to the City regarding waste audits, outreach activities, and any other information requested by the City. The environmental coordinator shall fully cooperate with the City in implementing the City’s Customer Education Plan.
4.4.10 CITY’S RIGHT TO APPROVE CITY AND SERVICE LIAISON City may request that Contractor change the City and Service Liaisons and shall have the right to approve the designated liaisons. Contractor shall immediately inform City of any changes in the designated liaisons.
ARTICLE 5: PROCESSING AND DISPOSAL REQUIREMENTS
5.1 TRANSPORTATION OF DISCARDED MATERIALS
The Contractor shall Transport all Solid Waste Collected under Article 3 to the Designated Facilities listed in Exhibit 3. The Contractor shall maintain accurate records of the quantities of Solid Waste Transported to Solid Waste facilities and will cooperate with the City in any audits or investigations of such quantities.
5.2 DIVERSION AND PROCESSING REQUIREMENTS
Contractor shall Recycle or Divert from landfilling sufficient Solid Waste to assist the City in its compliance with current state law requirements. Contractor shall be considered to have met this requirement under this Agreement if the City's annual report to CalRecycle shows compliance with the State-mandated diversion, as may be revised by CalRecycle during the Term of this Agreement.
5.2.1 PROCESSING OF RECYCLABLES AND ORGANICS
Contractor shall deliver all Collected Recyclables and Organics to a fully permitted Processing Facilities capable of separating and recovering materials to maximize Diversion credit for City in accordance with CalRecycle regulations.
All expenses related to Recyclable and Organics Material Processing and marketing will be the sole responsibility of the Contractor. Contractor shall ensure that all Recyclables and Organics
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Diamond Bar – VVS 50 Franchise Agreement for Solid Waste Services Collected are Diverted and not Disposed of in a Landfill except as a Residue resulting from Processing or loads rejected by the Processing Facility operator or loads not delivered to the Processing facility by Contractor due to the presence of excessive contamination rendering the Recyclable loads unfit for Processing.
Recyclables or Organics loads rejected by the Processing Facility operator or not delivered to the Processing Facility due to excessive contamination shall be reported to City together with information regarding the source or route from which it originated. Failure to do so places the Contractor in default. The City has the option, but not obligation, to direct the Contractor where to deliver the material.
5.2.2 END USES FOR ORGANICS
Contractor is responsible for monitoring how the Organic Material will be Diverted at selected facilities and for selecting alternative facilities if necessary to ensure full Diversion credit. Failure to do so places the Contractor in default. City has the option, but not obligation, to direct Contractor where to deliver the material, and if City directs Contractor to an alternative Facility then Contractor may request a rate adjustment in accordance with Section 2.10.
5.2.3 BULKY ITEM DIVERSION
Bulky Items Collected by Contractor in accordance with Section 3.6, or otherwise Collected under this Agreement, may not be Landfilled or Disposed of until the following hierarchy of Diversion efforts has been followed by Contractor:
1) Reuse as is,
2) Disassemble for reuse or Recycling,
3) Recycle or market and sell Recyclable Materials for Recycling, 4) Disposal.
This hierarchy is intended to preclude the use of front or rear loading packer vehicles for Bulky Items unless the compaction mechanism is not used to compact the Bulky Items, unless they have been designated for Disposal.
5.2.4 CONSTRUCTION AND DEMOLITION DEBRIS DIVERSION
Contractor will bring all loads of mixed Construction and Demolition Debris to a C&D Designated Processing Facility as listed in Exhibit 3 for separation and recovery of this material. Contractor may deliver separated loads of Construction and Demolition Debris, such as clean dirt, concrete or rebar, to facilities specializing in the reuse of such materials, provided this material is Diverted from Landfill Disposal. Contractor shall Divert from Landfill Disposal a minimum of 75% or the State-mandated Construction and Demolition Diversion percentage, whichever is greater, of all Construction and Demolition Debris Collected.
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5.2.5 DIVERSION OF ELECTRONIC, UNIVERSAL AND OTHER SPECIAL WASTE Contractor shall Divert waste requiring special handling, such as Electronic Waste, or “E-Waste” Collected in accordance with Sections 3.6, or by other means under this Agreement, by taking these goods to a properly permitted Facility, and not by Landfill Disposal.
5.3 MARKETING AND SALE OF RECYCLABLES
Contractor shall be responsible for marketing and sale of all Recyclables Collected pursuant to this Agreement. Contractor may retain revenue from the sale of Recyclable Materials, and shall report the amount of such revenues to City upon request. In the event that Contractor is unable, after reasonable diligence, to sell or donate certain Recyclable Materials due to the lack of an available market, Contractor may request, and City may authorize Contractor, in its sole discretion, to Dispose of said Recyclables without sale, subject to on-going review by the City. In the event market conditions for said Recyclables change such that they can, once again, be sold by Contractor, City may withdraw its consent for Contractor to Dispose of said Recyclables and may, again, require Contractor to sell said Recyclables as otherwise provided in this Agreement.
5.4 USE OF DESIGNATED FACILITIES
The Contractor, without constraint and as a free‐market business decision in accepting this Agreement, agrees to use the Designated Facilities as listed in Exhibit 3 for the purposes of Processing and/or Disposing of all Source Separated Recyclable Materials, Source Separated Organics Materials, Refuse, Bulky Items, and other materials Collected in the City over the Term of this Agreement. Contractor agrees that such decision by the Contractor in no way constitutes a restraint of trade.
The Contractor shall not knowingly deliver materials Collected under this Agreement to facilities that do not comply in all material aspects with Applicable Law. The Contractor, and not the City, must use reasonable efforts to assure that all Disposal, Transfer, and Processing facilities to which the Contractor delivers material under this Agreement are properly permitted to receive material Collected under this Agreement, except for any other facility that the City directs the Contractor to use. Failure to comply with this provision may result in the Contractor being in default under this Agreement.
Contractor shall actively work with the Designated Facility(ies) operator(s) throughout the Term of this Agreement to ensure that Contamination remains below the limits established by Applicable Law, including, without limitation, SB 1383 Regulations.
Through written notice to the City annually on or before July 1, Contractor shall identify the facilities to which Contractor will Transport Solid Waste including Source Separated Organic Waste, Source Separated Recyclable Materials, Refuse, Bulky Items, and other materials Collected in the City over the Term of this Agreement.
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5.5 USE OF CONTRACTOR-OWNED APPROVED FACILITIES
If the Contractor or Affiliate owns and/or operates a Designated Facility, all expenses associated with permitting, licensing, regulatory compliance, closure and post-closure, etc. and all other costs associated with the operation and ownership of the Designated Facility is the sole responsibility of the Contractor. All expenses related to Processing and / or marketing of Organics and Recyclables will be the sole responsibility of the Contractor. Any request to adjust the Contractor’s rates shall be done in accordance with Article 10.
5.6 SOLID WASTE CAPACITY GUARANTEE
Contractor shall provide City with guaranteed capacity at those Solid Waste facilities owned or operated by Contractor or Affiliate listed in Exhibit 3 for the Term of this Agreement.
ARTICLE 6: OTHER SERVICES
6.1 BILLING AND CONTRACTOR COMPENSATION
The Contractor shall be solely responsible for the billing and collection of payments for all Collection services. The Contract Administrator shall have the right to review and approve the format of all Customer bills. The Contractor shall be entitled to set rates for all services provided pursuant to this Agreement, provided that such rates do not exceed the maximum approved rates in accordance with the approved rate schedule.
Contractor Compensation is exclusively derived from revenue received as a result of the Billings for services listed on the approved rate schedule, and Contractor shall charge no additional fees unless approved in advance by the City.
6.1.1 RESIDENTIAL CART CUSTOMERS
Contractor shall Bill Residential Cart Customers quarterly in accordance with the approved rate schedule with invoice dated no sooner than the first day of the quarter Billed for, and payment shall be due no sooner than 30 days after invoice date. The quarters shall begin on February 1, May 1, August 1, and November 1. Extra Bulky Item pickups or extra overage pickups may be added to quarterly Billing or may be Billed at time of service.
6.1.2 RESERVED
6.1.3 DISABLED CUSTOMER DISCOUNT
Customers determined to be disabled, either by the issuance of a handicap placard from the Department of Motor Vehicles or by meeting City-established guidelines, will receive the Senior Customer Discount rates included in the approved rate schedule. The disabled party must be the Customer named on the Billing. The discount shall be itemized or otherwise noted on Customer
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Diamond Bar – VVS 53 Franchise Agreement for Solid Waste Services invoices. Contractor shall administer the review and processing of Customer discount applications. Contractor shall provide to the City an annual report containing the name and service address of all Customers receiving the Disabled Customer Discount. The Disabled Customer Discount cannot be combined with the Senior Customer Discount.
6.1.4 SENIOR CUSTOMER DISCOUNT
Customers entitled to the senior rates included in the approved rate schedule are Customers that are listed in the Bill, reside at the Premises where service is received and are 60 years of age or older. The discount shall be itemized or otherwise noted on invoices. Contractor shall administer the review and processing of Customer discount applications. Contractor shall provide the City with an annual report (or more frequently if requested by City) containing the name and service address of all Customers receiving the Senior Customer Discount.
6.1.5 FORM OF PAYMENT FOR ROLL-OFF OR TEMPORARY BIN SERVICE Contractor will accept major credit cards for payment from Customers who request temporary Roll-Off Box or temporary Bin service that do not have an account with Contractor. Customers without such an account who do not use credit cards may be required by the Contractor to post a security deposit or to pay on a "Cash on Delivery C.O.D.” basis. Any unused portion of a security deposit will be refunded to the Customer within fifteen business days of the termination of service.
6.1.6 TEMPORARY BIN AND ROLL-OFF BOX SERVICE
1) Customers' temporary Bin and Roll-Off Box services may be Billed at the time of, or in advance of, service, or on a monthly or bi-monthly Billing cycle. 2) Contractor may request advance payment for temporary services. 3) Contractor may require outstanding temporary services balances be paid prior to providing subsequent temporary services.
4) Weekly Cart Collection services shall not be suspended due to outstanding balances for Bin or Roll-Off Box Services.
6.1.7 AUTOMATED BILLING PAYMENT
Contractor shall make available to all Customers through Contractor’s website and customer service portal, an automated billing and payment system at no additional charge. This system should allow Customers to view and pay bills, obtain an electronic copy of their bill, request to cease paper billing and receive e-bills via email or through Contractor’s website. The Contractor will ensure that the electronic billing and payment website conforms to industry-standard practices for electronic commerce security. The Contractor must ensure that Customers receiving e-bills are also receiving billing inserts either via electronic mail or via US Postal Service. The Contractor shall promote the website-based billing and payment system on all paper bills sent to Customers.
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6.1.8 BILL PAYMENT BY PHONE
The Contractor shall make available to all Customers the ability to make bill payment by phone at no additional charge.
6.1.9 REVIEW OF BILLINGS
Contractor shall review its Billings to Customers to determine that the amount which Contractor is billing each Customer is correct in terms of the level of service being provided to such Customer by Contractor. Contractor shall review Customer accounts annually and submit to City a written report of that review annually on the anniversary of the Effective Day of this Agreement.
6.1.10 SUSPENSION OF SERVICE DUE TO NON-PAYMENT
The following procedures apply to Customer accounts that are Billed quarterly for weekly Cart service:
1) For balances outstanding for 60 days after due date, Contractor shall send a reminder notice to Customer that payment is overdue. Notice should include a warning that balances outstanding after 75 days shall be assessed a late fee, and that, if balance remains outstanding after 90 days, service shall be suspended. 2) For balances outstanding for 75 days after due date, Contractor shall send a notice that that service may be discontinued if overdue balance is not received within 15 days.
Contractor shall provide list of these Customers to the City the time these notices have been sent. Contractor may charge a late fee equal to 10% of balance outstanding for at least 75 days after due date.
3) For balances outstanding for 90 days, Contractor may provide Customer with notice that service has been suspended until outstanding balance is paid in full, including late payment fee, provided Contractor has completed steps 1 and 2 above and has provided City with a list of Customers being so notified.
6.1.11 DEBT COLLECTION
Contractor shall be responsible for bad debt. Contractor may pursue independent collections against Customers. City will not pursue collections on behalf of Contractor.
6.1.12 CONTINUED PROVISION OF SERVICE
In the event of a Billing dispute or to avoid an immediate threat to public health or safety, Contractor shall continue to provide service to Customers if requested in writing by City, without regard to the status of said Customer account and at no expense to City. Billing disputes between Contractor and Customer may be resolved by City, and City' s decision shall be final and binding.
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6.1.13 NO MARKETING
The Contractor will not market or distribute mailing lists with the name or address of Customers.
The Contractor’s obligations under this subsection are in addition to any other privacy rights accorded Customers under Applicable Law.
6.2 CUSTOMER SERVICE
All service inquiries and complaints shall be directed to the Contractor. A representative of the Contractor shall be available to receive the complaints during normal business hours. All service complaints will be handled by the Contractor in a prompt, courteous, and efficient manner.
6.2.1 LOCAL OFFICE
Contractor shall maintain a local office. Office Hours shall be, at a minimum, from 7:00 A.M. to 5:00 P.M., Monday through Friday, exclusive of Designated Holidays. A responsible and qualified representative of Contractor shall be available during Office Hours for personal communication with the public at the local office, and to receive payments from Customers. Contractor shall have either a representative, a message machine, or an answering service available outside of Office Hours. Calls received outside of Office Hours shall be responded to on the next business day.
Contractor shall provide City with a twenty-four (24) hour emergency number to a live person, not voicemail.
6.2.2 CUSTOMER SERVICE PORTAL
Contractor shall maintain a company website and customer portal for all customer service matters. The following customer transactions shall be supported both by automation (computer interaction) and by a live customer service representative, depending on customer preference: (1) creation of a new account; (2) closing an existing account; (3) requesting modification to service levels; (4) submitting billing information and inquiries; and (5) identifying the next service date (when the collection date is impacted by a Designated Holiday or other schedule change).
Customer service shall be ADA compliant. The Contractor’s website, mobile applications and customer service telephone line shall be ADA compliant.
6.2.3 CUSTOMER COMPLAINTS, INQUIRIES AND SERVICE REQUESTS Contractor shall maintain a Customer Relationship Manager (CRM) system to record and maintain records of all customer complaints, inquiries, and service requests received including by telephone, voicemail, e-mail, text, written, in person or any other communication media. The record for each incident shall include the date and time of the incident, name, address and telephone number of caller, description of the compliant, inquiry or request, employee recording incident, and the action taken by Contractor to respond and remedy the incident. Contractor shall also record each instance of non-collection and the form of notification used to inform the participants of the reasons for non-Collection and the end result or means of resolution of the incident.
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Diamond Bar – VVS 56 Franchise Agreement for Solid Waste Services All written Customer correspondence shall be recorded into the CRM system when received and shall be initially responded to within one (1) business day (excluding Saturday, Sunday, and Designated Holidays) of receipt. Contractor shall use best efforts to resolve complaints within two (2) business days.
Service complaints received by City will be directed to Contractor. All forwarded complaints shall be recorded into the CRM system.
All Customer service records and logs kept by Contractor shall be available to City upon request.
City shall, at any time during regular Office Hours, have access to Contractor's Customer service department for purposes that may include monitoring the quality of Customer service or researching Customer complaints.
6.2.4 CUSTOMER SERVICE STANDARDS
Customer care is among the most important aspects of the services to be required of the Contractor. Contractor shall perform customer service at a level that can be measured by the following standards:
A. Residential. The number of complaints in any one month shall not exceed 1% of the number of residential customers served. For example, if 15,745 residential accounts are served, any compliant above 154 in any given month will be considered a separate violation of this Agreement.
B. Reserved
C. Call Center Capacity. Contractor must maintain sufficient telephone capacity during normal office hours to ensure that all calls will be answered in less than an average of thirty (30) seconds. Calls will be answered in less than an average of thirty (30) seconds, and thereafter will not be placed on hold longer than an average of one (1) minute before talking to a customer service representative of the Contractor. This standard must be measured quarterly, and the Contractor shall not exceed this standard or it will be considered a separate violation of this Agreement. Contractor shall ensure that all incoming calls are answered courteously and promptly during the office hours stated above.
D. Service Standard Tracking. Contractor shall track complaints and call response time and hold requirements and include results in its quarterly report to the City. In any 12-month period, accumulation by the Contractor of four or more separate customer service violations shall be deemed a material breach of this Agreement and shall subject Contractor to all remedies which are available to the City under this Agreement or otherwise. A violation is one month in which the number of complaints exceeds the maximum permitted under Section 6.2.4(A) or one calendar quarter in which fewer than 90% of calls placed by the City and its Customers to Contractor are answered by a live customer service representative in less than an average of one minute and thirty seconds as required in Section 6.2.4(C).
E. Customer Courtesy. Contractor shall train its employees in Customer courtesy, shall
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Diamond Bar – VVS 57 Franchise Agreement for Solid Waste Services prohibit the use of loud or profane language, and shall instruct Collection crews to perform the work quietly. Contractor shall use its best efforts to assure that all employees present a neat appearance and conduct themselves in a courteous manner. If any employee is found to be discourteous or not to be performing services in the manner required by this Agreement, Contractor shall take all necessary corrective measures including, but not limited to, transfer, discipline or termination. If City has notified Contractor of a complaint related to discourteous or improper behavior, Contractor will consider reassigning the employee to duties not entailing contact with the public while Contractor is pursuing its investigation and corrective action process.
6.2.5 RESOLUTION OF CUSTOMER COMPLAINTS
Disputes between Contractor and its Customers regarding the services provided in accordance with this Agreement may be resolved by the City. The City's decision shall be final and binding.
Intervention by the City is not a condition precedent to any rights or remedies third parties might otherwise have in any dispute with Contractor. Nothing in this section is intended to affect the remedies of third parties against Contractor. To the extent that remedies are warranted through this Agreement, this section shall apply.
6.2.6 EMERGENCY CONTACTS
Contractor shall provide the Contract Administrator with a twenty-four (24) hour emergency phone number to a live person, not a voicemail, where the Contractor can be reached.
6.2.7 MULTI-LINGUAL, TDD SERVICES
Contractor shall at all times maintain the capability of responding to telephone calls in English, Mandarin, and Korean, and such other languages as City may direct. Contractor shall at all times maintain the capability of responding to telephone calls through Telecommunications Device for the Deaf (TDD) Services. These capabilities shall be maintained for both the local telephone number and the emergency telephone number.
6.3 CUSTOMER OUTREACH AND EDUCATION
The Contractor shall be responsible for Customer outreach and education. Contractor shall develop and implement outreach and education material that describes and promotes the Contractor’s Solid Waste Services that are available to Customers and that addresses the requirements of AB 939, AB 341, AB 1826, and SB 1383 Diversion mandates.
Contractor agrees to take direction from City to expand Customer knowledge concerning needs and methods to reduce, reuse and Recycle Solid Waste and to cooperate fully with City in this regard.
All materials produced by Contractor relating to services provided under this Agreement, including, but not limited to: print, radio, television, or internet media before publication,
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Diamond Bar – VVS 58 Franchise Agreement for Solid Waste Services distribution, and/or release, shall be approved by Contract Administrator prior to being printed for distribution. A draft of all text and illustrations shall be provided to Contract Administrator at least two (2) weeks in advance of production of the final document. Comments provided by the Contract Administrator shall be reasonably incorporated, and the final version of the text and illustrations shall be acceptable to both City and Contractor. Printed materials shall be printed on recycled content paper consistent with SB 1383.
All of Customer education materials shall be produced and/ or available in English, Mandarin, and Korean languages, including pictures wherever applicable.
6.3.1 ON-GOING EDUCATION REQUIREMENTS
Contractor will provide a minimum of the following Customer education items to be developed at Contractor’s expense and distributed as indicated below:
A. Initial Mailing. Contractor will prepare and mail an initial mailing to Customers explaining the transition from the existing Collection program to the new program under this Agreement. The mailing will describe program changes, route changes, dates of program implementation, and other necessary information.
B. How-To Instructional Packet. Contractor will prepare and distribute an Instructional Packet to new Customers when they start service. At a minimum, packet should include the following information.
• Description of available services,
• Explanation of when, where, and how to place Containers for Collection, • Explanation of which materials should be placed in each Container, • Service phone number and who to contact with service or billing questions. • Designated Holidays
C. Container Labels and Instructions. All Containers shall be labeled in accordance with CalRecycle requirements under SB 1383 Regulations throughout the term of this Agreement.
Contractor will place stickers and/or hot stamp, Recyclable and Organics Carts, and will place stickers on Bins and Roll-Off Boxes to demonstrate to Customers which materials are and are not acceptable for placement in each Container. Stickers shall be replaced when materials change or as labels become worn. Markings shall be written in English, Mandarin, and Korean.
D. Annual Brochure/Mailing. Not less than once per year during each Rate Year, Contractor shall prepare and distribute to each Customer a mailing to update Customers regarding program basics, program changes, holiday schedules and other services related information.
Mailings should promote and explain: all Solid Waste programs offered by City and Contractor (such as Recycling, Organics, Holiday Tree, Bulky Item Collections, and FreeCycle.com) described
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Diamond Bar – VVS 59 Franchise Agreement for Solid Waste Services in detail; the environmental, regulatory, and other benefits of participating in Recycling; how to properly Dispose of Household Hazardous Waste such as syringes, paint, etc.; Collection schedules, including holiday schedules; Customers service numbers; and the procedures to begin and terminate services (if moving from Premises).
The mailing shall also include all information required in 14 CCR Section 18985.1(a), including but not limited to the requirements on:
• Information on Organic Waste Generator’s requirements to properly separate materials in appropriate containers.
• Information on methods for the prevention of organic waste generation, recycling organic waste on-site, sending organic waste to community composting, and any other local requirements regarding organic waste.
• Information regarding the methane reduction benefits of reducing the Landfill Disposal of Organic Waste, and the methods of Organic Waste recovery Contractor uses. • Information regarding how to recover organic waste.
• Information related to public health and safety and environmental impacts associated with the Landfill Disposal of Organic Waste.
• Information regarding programs for the donation of Edible Food. • Information regarding self-hauling requirements. This brochure shall be at least four (4) pages and printed in full color. Contractor is responsible for all associated costs.
E. Billing Inserts. City may require Contractor to insert notices in Contractor’s Billings up to four (4) times per year. City may instruct Contractor to prepare such notices at Contractor’s expense, or may choose to provide such notices for insertion. Additionally, City may periodically request that Contractor include informative language directly on the invoices it sends.
F. Second Annual Mailer. Not less than once per year during each Rate Year, Contractor shall prepare and distribute to each Customer a one (1) page, double-sided mailer printed in full color. City and Contractor shall meet and confer to determine the subject matter of mailer.
Contractor is responsible for all associated costs. The method of delivery to Customers is at the City' s discretion.
F. Corrective Action Notice. Contractor shall develop a corrective action notification form for use in instances where a Customer sets out unacceptable materials for Collection, that explains the correct manner for Disposal of such items.
G. Technical Assistance. Contractor is responsible for providing technical assistance to Customers to promote participation in the Diversion programs included in this Agreement, and future regulatory requirements. Contractor may utilize the services of a consultant to provide these services upon approval by the City.
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Diamond Bar – VVS 60 Franchise Agreement for Solid Waste Services H. Website. The Contractor shall develop and maintain a website dedicated to services provided in the City that is accessible by the public. The web site shall include answers to frequently asked questions; holiday schedules; rates for Collection services; acceptable materials and by waste stream (Recyclables, Organics, and Refuse); proper Household Hazardous Waste Disposal procedures; other useful information, as well as informing Customers how to Contact Contractor. The Contractor’s website shall provide the public with the ability to e-mail complaints to the Contractor and request services or service changes. (see Section 6.2.2)
6.3.2 RESERVED
6.4 SB 1383 COMPLIANCE
Contractor shall ensure the City's compliance with SB 1383 Regulations by implementing the planned tasks, procedures, and proposed staffing assignments required by this Agreement including those described in this Section 6.4.
Contractor will participate in the promotion of Recyclables and Organic Waste services available to Single-Family Dwellings Customers and will fully cooperate with the City to promote Customer education including identifying and promoting recycling services available to Customers on the Contractor website, within its annual newsletter, and within the customer bill as an insert.
6.4.1 THREE CONTAINER COLLECTION SYSTEM
No later than August 1, 2025, Contractor shall provide a three-Container Collection system for the separate collection of Source Separated Recyclables, Source Separated Organics, and Gray Container Mixed Waste.
Source Separated Recyclables that are to be accepted for Collection in the Blue Container and Source Separated Organics that are to be acceptable for Collection in the Green Container are listed in Exhibit 4.
6.4.2 KITCHEN PAILS FOR FOOD SCRAP
At the request of Customer, Contractor shall distribute 3-gallon lidded pails designed for the accumulation of food scraps prior to disposing into the Green Organics cart for collection.
Contractor shall also provide an introductory roll of compostable pail liners for use in conjunction with the pail to segregate food scraps from regular kitchen refuse.
6.4.3 ROUTE REVIEWS
Contractor shall conduct route reviews for prohibited container contaminants on randomly selected Collection routes annually in compliance with the requirements of SB 1383 Regulations Section 18984.5 (b). Containers may be randomly selected along a Collection route. Contractor shall report to the City any instances of contamination and actions taken, as well as the methodology utilized for the route review in such form and format as is needed by the City for reporting to CalRecycle. Every container on a Collection route does not need to be sampled
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Diamond Bar – VVS 61 Franchise Agreement for Solid Waste Services annually. Contractor shall distribute contamination notices complying with education and notification requirements of SB 1383 Regulations Section 18995.1 (a) (4) subject to City preapproval.
6.4.4 PROCUREMENT OF RECOVERED ORGANICS WASTE PRODUCTS
Contractor shall ensure sufficient capacity of California recovered organics waste products to meet the mandatory procurement requirements for jurisdictions contained in SB 1383 Regulations, as may be amended, during the term of this Agreement including Agreement extensions granted by the City as provided in this section.
Contractor shall procure sufficient compost, mulch, and/or renewable natural gas to meet sixty percent (60%) of the City’s per capita requirement contained in SB 1383 Regulations. Contractor shall provide assurance through the execution of a liability waiver stating that all organic waste products provided by the Contractor and used within the City are free from pathogens and inorganic waste material that may be harmful to the health and welfare of the City. The Contractor shall indemnify and hold harmless the City against any claims arising from contaminated recovered organic waste products provided by the Contractor as set forth in Section 11.1. Contractor may meet this obligation by one or a combination of the following activities:
1) Bulk Compost and/or Mulch Reserved for Jurisdiction. Contractor shall make available Compost or Mulch for use in City parks and facilities at no cost to the City. Contractor will work closely with City staff to assist with providing compost/mulch material for the City’s own facility needs.
2) Mulch Giveaway. Contractor shall distribute free mulch to Residential Customers as described in Section 3.2.13 or as may be expanded to meet the requirements of this Section 6.4.4.
3) Use of Renewable Natural Gas in Collection Vehicles. 4) Procurement Credits. Contractor will secure procurement credit for the City to meet SB 1383 Regulations purchasing requirements through the sale of material on behalf of the City. The transaction will be handled entirely, at its sole expense, by Contractor on the City’s behalf, and documented to meet Cal Recycle reporting requirements with no liability to the City.
6.4.5 EDUCATION & OUTREACH FOR DIVERSION
Contractor will incorporate education regarding Recyclables and Organics Collection and the State requirements into materials produced under Section 6.3 and will develop its own Recycling and Organics-specific instructional materials for use in educating participating Customers including the following.
1) Community Engagement & Education. Contractor will develop and conduct informative events including workshops, seminars, and interactive sessions designed to empower
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Diamond Bar – VVS 62 Franchise Agreement for Solid Waste Services residents with practical knowledge and actionable steps to enhance their recycling efforts. Contractor will promote the requirements of SB 1383 by actively participating in local events, fairs, forums, service clubs, and public school events. Contractor will establish a dynamic 12-month local outreach calendar, responsive to evolving needs and dedicated to keeping residents well-informed.
The Contractor will host community workshops to provide multi-lingual instruction through interactive education processes to promote understanding and acceptance of the regulatory requirements surrounding SB 1383 Regulations and offer an opportunity for customers to ask questions and receive answers in-person. The workshops will cover State mandates, recycling programs, and information about services provided by Contractor.
2) Diverse Media Outlets. Contractor will disseminate educational content to raise awareness about recycling practices, waste reduction, and environmental stewardship vis social media, local cable, and print, to include newsletters, and advertisements in local newspapers.
3) MRF Guided Tours. Contractor will offer guided tours of their Materials Recovery Facility located at their operating yard to reinforce the significance of responsible waste management promote active participation in waste reduction and recycling activities.
ARTICLE 7: FRANCHISE FEE, CALRECYCLE COMPLIANCE FEE, VEHICLE
IMPACT FEE, AND OTHER FEES
In addition to any other consideration set forth herein, as part of its consideration for entering into this Agreement, and for the exclusive Franchise, right and privilege to provide Solid Waste Services as specified herein, Contractor shall provide the following:
7.1 FRANCHISE FEE
Contractor shall pay the City a Franchise Fee of Two Hundred Eighty-Seven Thousand Dollars ($287,000) annually as adjusted herein.
The Franchise Fee shall be paid in monthly installments over the course of each Rate Year. The initial monthly payment shall be Twenty-Three Thousand Nine-Hundred Sixteen Dollars and SixtySix Cents ($23,916.66) due under the terms of Section 7.6. The foregoing notwithstanding, beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the amount of the Franchise Fee shall be adjusted annually in an amount equal to the percentage increse in the Consumer Price Index for the Los Angeles-Long Beach-Anaheim Metropolitan Area, all urban consumers not seasonally adjusted, for the twelve (12) month period ending December (CPI). If there is no increase in the CPI or if the CPI decreases, the Franchise Fee shall remain unchanged from the previous Rate Year.
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Diamond Bar – VVS 63 Franchise Agreement for Solid Waste Services Contractor and City agree that this Franchise Fee was set through good faith negotiations and represents the reasonable value of the public right-of-way franchise rights granted to Contractor under this Agreement and is a cost paid solely by the Contractor. Invoices submitted to Customers by Contractor shall not reference the Franchise Fee.
7.2 CALRECYCLE COMPLIANCE FEE
Contractor shall pay to the City a CalRecycle Compliance Fee of Three-Hundred Seventy-Five Thousand Dollars ($375,000) annually as adjusted herein. The CalRecycle Compliance Fee amount represents a reasonable allocation of the City’s budgeted costs to comply with State mandates resulting from the enactment of AB 939 and subsequent related legislation including, but not limited to: AB 2176 (Chapter 879, Statutes of 2004), SB 1016 (Chapter 343, Statutes of 2008), AB 341 (Chapter 476, Statutes of 2011), AB 1826 (Chapter 727, Statutes of 2014), SB 1383 (Chapter 395, Statutes of 2016) and SB 1383 Regulations, which require jurisdictions to implement solids waste Collection programs, meet Processing facility requirements, conduct contamination monitoring, provide education, maintain records, submit reports, monitor compliance, conduct enforcement, and fulfill other requirements. Invoices submitted to Customers by Contractor shall not reference the CalRecycle Compliance Fee.
The CalRecycle Compliance Fee shall be paid in monthly installments over the course of each Rate Year. The initial monthly payments shall be Thirty-One Thousand Two-Hundred Fifty Dollars ($31,250) due under the terms of Section 7.6. The foregoing notwithstanding, beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the amount of the CalRecycle Compliance Fee shall be adjusted annually to reflect increases in the CPI, as defined in Section 7.1. If there is no increase in the CPI or if the CPI decreases, the CalRecycle Compliance Fee shall remain unchanged from the previous Rate Year.
7.3 RESIDENTIAL VEHICLE IMPACT FEE
Contractor shall pay a Residential Vehicle Impact Fee of One Hundred Seventy-Five Thousand dollars ($175,000) annually as adjusted herein. The purpose of the Residential Vehicle Impact Fee is to reimburse the City for a portion of the costs to provide road maintenance to City’s streets due to the “wear and tear” caused by the use of Contractor’s Solid Waste Collection vehicles on City Streets.
The Residential Vehicle Impact Fee shall be paid in monthly installments over the course of each Rate Year. The initial monthly payments shall be Fourteen Thousand Five Hundred Eighty-Three dollars and Thirty-Three cents. ($14,583.33) due under the terms of Section 7.6. The foregoing notwithstanding, beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the amount of the Residential Vehicle Impact Fee shall be adjusted annually to reflect increases in the CPI, as defined in Section 7.1. If there is no increase in the CPI or if the CPI decreases, the Residential Vehicle Impact Fee shall remain unchanged from the previous Rate Year.
7.4 RESIDENTIAL STREET SWEEPING FEE
Contractor shall pay a Residential Street Sweeping Fee of One Hundred Seventy-Five Thousand
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Diamond Bar – VVS 64 Franchise Agreement for Solid Waste Services dollars ($175,000) annually as adjusted herein. The purpose of the Residential Street Sweeping Fee is to reimburse the City for the cost of sweeping residential streets.
The Residential Street Sweeping Fee shall be paid in monthly installments over the course of each Rate Year. The initial monthly payments shall be Fourteen Thousand Five Hundred Eighty-Three dollars and Thirty-Three cents. ($14,583.33) due under the terms of Section 7.6. The foregoing notwithstanding, beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the amount of the Residential Vehicle Impact Fee shall be adjusted annually to reflect increases in the CPI, as defined in Section 7.1. If there is no increase in the CPI or if the CPI decreases, the Residential Street Sweeping Fee shall remain unchanged from the previous Rate Year.
7.5 CONTRACTING FEE
Contractor shall make a one-time lump sum payment of Seventy Thousand Dollars ($70,000) within seven (7) Business Days of execution of this Contract to reimburse the City for costs it incurred in connection with entering into this Agreement.
7.6 TIME AND METHOD OF FEE PAYMENTS TO THE CITY
On or before the thirtieth (30th) day month following the end of calendar month, during the Term of this Agreement, Contractor shall remit to City The Franchise Fee, CalRecycle Compliance Fee, Residential Vehicle Impact Fee, and Residential Street Sweeping Fee as described in section 7.1 through 7.4.
The fee payments shall be submitted with an itemized statement identifying the amount of each fee. If the fees are not paid to the City on or before the thirtieth (30th) day following the end of the calendar month, Contractor shall pay to City a penalty in an amount equal to ten percent (10%) of the amount of each delinquent fee, or portion thereof, owing for that month. Contractor shall pay an additional ten percent (10%), on any unpaid balance for each following each thirty (30) day period the fees remain unpaid. Late payment penalties shall not be included in any revenue requirement.
ARTICLE 8: RECORDS, REPORTS AND INFORMATION REQUESTS
8.1 GENERAL
Contractor shall maintain such accounting, statistical and other records related to its performance under this Agreement as shall be necessary to develop the financial statements and other reports required by this Agreement. Also, Contractor agrees to conduct data collection, information and record keeping, and reporting activities needed to comply with Applicable Laws and regulation and to meet the reporting and Solid Waste program management needs of City. To this extent, such requirements set out in this and other Articles of this Agreement shall not be considered limiting or necessarily complete. In particular, this Article is intended to only highlight the general
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Diamond Bar – VVS 65 Franchise Agreement for Solid Waste Services nature of records and reports and is not meant to define exactly what the records and reports are to be and their content. Further, with the written direction or approval of City, the records and reports to be maintained and provided by Contractor in accordance with this and other Articles of the Agreement shall be adjusted in number, format, or frequency.
8.2 RECORDS
8.2.1 GENERAL
Contractor shall maintain records required to conduct its operations, to support requests it may make to City, and to respond to requests from City in the conduct of City business. Adequate record security shall be maintained to preserve records from events that can be reasonably anticipated such as a fire, theft, and earthquake. Electronically maintained data/records shall be protected and backed up. All records shall be maintained for five (5) years, and shall continue to be available for five (5) years after the expiration of this Agreement. After minimum holding periods are met, Contractor will notify City 90 days before destroying records and offer records to the City.
City shall have the right to inspect or review the specific documents or records required expressly or by inference pursuant to this Agreement, or any other similar records or reports of Contractor or its Affiliates that City shall deem, in its sole discretion, necessary to evaluate annual reports, and Contractor' s performance provided for in this Agreement.
Contractor agrees that the records of any and all companies conducting operations addressed in the Agreement shall be provided or made available to City and its official representatives during normal business hours. Account histories shall be accessible to the City by computer for a minimum of five (5) years after termination of the Agreement.
Contractor shall make all records and documents to be reviewed and inspected by City as a part of any audit or other record review conducted by City, available for City' s review, inspection and copying within five (5) days of receiving written notice from City requesting the same.
Additionally, City may review records at Contractor' s local facility during normal business hours, within five (5) days of request during normal business hours. Such records include, but are not limited to, financial, Solid Waste, CERCLA and Disposal records.
8.2.2 FINANCIAL RECORDS
Contractor shall maintain financial records and expense and revenue information pursuant to its operations pursuant to this Agreement shall be segregated from other areas served by Contractor.
Contractor shall maintain at least the following records:
• Audited financial statements for Contractor or, if a guarantee was provided, for the parent company guarantor as a whole;
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Diamond Bar – VVS 66 Franchise Agreement for Solid Waste Services • Financial statements (compiled, reviewed, or audited) of revenue and expense for this Agreement segregated from the other operations of Contractor (including without limitation those operations of Contractor in City and surrounding jurisdictions which are not covered by this Agreement), including a description of segregation methodology; and, • Complete descriptions of related party transactions (corporate and/or regional management fees, inter-company profits from Transfer, Processing or Disposal operations and supporting data).
8.2.3 SOLID WASTE RECORDS
Contractor shall maintain and make available to the City upon request the following records relating to its operations pursuant to this Agreement:
A. Customer services, billing, and City payment records; B. Tons Collected, Processed, Diverted, and Disposed by waste stream (Refuse, Recycling, Organics), by Customer type (Cart and Bin), and facilities (Transfer Station, MRF, Organic Material Processing Facility, Transformation Facility or Landfill) where such material was taken);
C. Quantity of Recyclable Materials recovered by material type; D. Bulky Item, results including tons Disposed and Diverted; E. Special Events tons including tons Disposed and Diverted; F. Routes;
G. Facilities, equipment and personnel used;
H. Facilities and equipment operations, maintenance and repair; I. Number of Refuse, Recycling and Organics Containers in service; J. Complaints; and,
K. Missed pickups.
Contractor shall maintain copies of said Billings and receipts, each in chronological order, for a period of five (5) years after the date of service and shall make said documents available for inspection by City upon request. Contractor may, at its option, maintain those records in computer form, on microfiche, or in any other manner, provided that the records can be preserved and retrieved for inspection and verification in a timely manner, are sufficient to verify accuracy of any Fees owed to the City, and may be produced in a form and manner sufficient to establish the existence of Customer obligations in a court of competent jurisdiction.
8.2.4 CERCLA DEFENSE RECORDS
City views the ability to defend against the Comprehensive Environmental Response, Compensation and Liability Act (CERCLA), State Hazardous Substance Law, and related litigation as a matter of great importance. For this reason, the City regards the ability to prove where Solid Waste Collected in the City was taken for Disposal, as well as where it was not taken, to be
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Diamond Bar – VVS 67 Franchise Agreement for Solid Waste Services matters of concern. Contractor shall maintain data retention and preservation systems which can establish where Solid Waste Collected in the City was Landfilled (and therefore establish where it was not Landfilled) and provide a copy or summary of the reports required in Section 8.3 for five (5) years after the term during which Collection services are to be provided pursuant to this Agreement, or to provide copies of such records to City.
Contractor agrees to notify City’s Manager and City Attorney before destroying such records and to offer records to the City. This provision shall survive the expiration of the period during which Collection services are to be provided under this Agreement.
8.2.5 OTHER PROGRAMS’ RECORDS
Records for other programs shall be tailored to specific needs. In general, they shall include:
A. Plans, tasks, and milestones; and,
B. Accomplishments in terms such as dates, activities conducted, quantities of products used, produced, or distributed, and numbers of participants and responses.
8.2.6 AUDIT
City may conduct an audit of Contractor at any time. The scope of the audit, and auditing party, will be determined by City and the scope may include, but is not limited to:
A. Extraordinary rate adjustment request;
B. Compliance with terms of this Agreement;
C. Customer service levels and Billing;
D. Fee payments;
E. Gross Receipts;
F. Tonnage;
G. Complaint log;
H. Compliance with SB 1383 Regulations; and
I. Verification of Diversion rate.
The first audit, to be performed during calendar year 2027, will be based on the Contractor' s reports and records from the start of the Agreement through calendar year 2026. Audits may be performed every third year thereafter (the triennial audit) and will be based on the period from the end of the previous audit through the end of the calendar year before the year in which the audit is to be performed.
Contractor will reimburse the City the cost of such audits (including audits conducted by City staff) as shown in the following table.
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Diamond Bar – VVS 68 Franchise Agreement for Solid Waste Services Audit Performed Audit Amount
2027 $90,000
2030 $98,000
2033 $108,000
Audit payments from the Contractor to the City are due January 1 of the year the audit is being performed.
Should the Agreement be extended beyond the extension terms as described in Section 2.5, the audits shall continue every third year, and each additional audit amount shall be increased by tenthousand dollars ($10,000) per audit period for audits conducted after 2035.
Should an audit conducted or authorized by the City disclose that Franchise or other fees payable by the Contractor were underpaid by two percent (2%) or more, or that tonnage was misreported by 2% or more, or that more than 2% of the Customers were inaccurately billed, for the period under review, City may expand the scope of the audit and Contractor shall pay for additional audit costs.
8.2.7 PAYMENTS AND REFUNDS
Should an audit by the City disclose that any of the City fees payable by the Contractor were underpaid or that Customers were overcharged for the period under review, Contractor shall pay to City any underpayment of City fees and/or refund to Contractor's Customers any overcharges within sixty (60) days following the date of the audit. Contractor shall pay interest to the City for any underpayment or overcharges at an annual rate of 6%. Undercharges shall not be billed in arrears for more than ninety (90) days of service, with any remaining undercharges absorbed by Contractor. Should an audit disclose that fees were overpaid, City shall credit such amounts against future fees payable by Contractor with interest of 6%.
8.3 REPORTS
The parties acknowledge that City will require reporting by Contractor at various intervals by which information important to City can be compiled and analyzed. Throughout the Term the parties agree to work together to address City's needs with respect to the information to be contained in reports prepared by Contractor. The following is intended as a starting point in order to have established an objective baseline for reporting, but the frequency and content of the reports called out below may be changed by agreement of the parties, provided any such change is approved by the City Manager in writing. Records shall be maintained in forms and by methods that facilitate flexible use of data contained in them to structure reports, as needed.
Reports are intended to compile recorded data into useful forms of information that can be used to, among other things:
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Diamond Bar – VVS 69 Franchise Agreement for Solid Waste Services • Determine and set rates and evaluate the efficiency of operations; • Evaluate past and expected progress toward achieving AB 939 goals and objectives; • Provide concise and comprehensive program information and metrics for use in fulfilling reporting requirements under Applicable Law;
• Determine needs for adjustment to programs;
• Determine Customer compliance with SB 1383 Regulations, and any subsequent Statemandated Recycling requirements; and, • Evaluate Customer service and complaints.
The minimum report format is included as Exhibit 7. Contractor may propose additional report formats that are responsive to the objectives and audiences for each report. The format of each report requires approval by City. The Contractor agrees to submit all reports by electronic means in a format compatible with City’s software/computers at no additional charge, if requested by City. Contractor will provide a certification statement, under penalty of perjury, by an authorized Contractor official, that the report being submitted is true and correct.
Quarterly reports shall be submitted within 30 calendar days after the end of the reporting period. Annual reports shall be submitted within sixty (60) days following the reporting year. If requested, Contractor’s complaint summary, shall be sent to the Contract Administrator within five days of request.
All reports shall be submitted electronically and in an electronic format compatible with City’s software/computers, at no additional charge, to City Manager and / or other City staff designated by the City Manager at e-mail addresses to be provided by City. City may additionally request hard copies, which would be delivered to:
City Manager (or designated representative)
City of Diamond Bar
21810 Copley Driver
Diamond Bar, CA 91765
8.3.1 QUARTERLY REPORTS
Quarterly reports shall contain the following information.
A. Solid Waste Collected by Contractor for each month, sorted by type of Solid Waste (Refuse, Recyclable and Organic Materials) and type of Customer (Single-Family Dwelling or Roll-Off Box Service) in tons, and the facilities where the tons were Processed or Disposed. Bulky Waste items shall be reported as a separate line item. This report is to be submitted in Microsoft Excel, or another software as requested by City.
B. Diversion level for each month and the cumulative year-to-date Diversion level, where Diversion level shall be calculated as: (Discarded Materials Collected- Solid Waste Collected –Residue Disposed) / Discarded Materials Collected.
C. Summary of Customer subscription data, including the number of accounts.
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Diamond Bar – VVS 70 Franchise Agreement for Solid Waste Services D. Number of waivers reviewed and reverification inspections performed.
E. Number of Warning notices issued for contaminated Recyclable and Organics Containers, and HHW improperly placed for Collection.
F. List of Customers assessed Contamination Fees.
G. Narrative summary of problems encountered and actions taken with recommendations for City, as appropriate.
H. HHW Collected.
I. Customer complaint logs as described in Section 6.2.3.
J. Number of route reviews conducted.
K. Copies of promotional and public education materials sent during the quarter.
L. Record of the date and to whom the promotional and public education material was disseminated. For any mass distribution through mailings or bill inserts, provide a record of the date, the type and number of accounts that received the information.
M. Additional information that may be requested by CalRecycle or City related to Recycling and Organics programs.
8.3.2 ANNUAL REPORTS
The Annual Report is to be essentially in the form and content of the monthly reports combined, but shall also include:
A. A complete inventory of equipment used to provide all services (such as vehicles and Containers by size and waste stream type Container is used for).
B. Results of route audits.
C. Number of routes and route hours per day by type of service.
D. Copy of Hazardous Waste Diversion records showing types and quantities, if any, of Hazardous Waste that was inadvertently Collected, but Diverted from Landfill Disposal.
E. Copies of all public education and outreach distributed during the reporting year including the date of distribution.
F. A narrative summary of all City-sponsored, civic, and school events attended.
G. Copies of invoices documenting the amount of RNG used to provide services in the City. If routes are commingled with other jurisdictions, Contractor must use an allocation method to quantify the City’s allocated amount.
8.3.3 FINANCIAL REPORTS
The City may, at City’s option, request the Contractor's audited financial reports/statements (or parent company, if parent company submits Corporate Guaranty of Performance), and Contractor’s internally prepared supplemental statement of income and expenses related
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Diamond Bar – VVS 71 Franchise Agreement for Solid Waste Services specifically to the City Diamond Bar operations, for the most recently completed fiscal year in connection with an extraordinary rate adjustment request, billing audit, Franchise Fee audit, or verification of other information required under this Agreement.
The financial statements and footnotes shall be prepared in accordance with Generally Accepted Accounting Principles (GAAP) and audited, in accordance with Generally Accepted Auditing Standards (GAAS) by a certified public accountant (CPA) licensed (in good standing) to practice public accounting in the State of California as determined by the State of California Department of Consumer Affairs Board of Accountancy. The cost for preparation of the financial statements and audit shall be borne by Contractor as a direct cost of service. In addition, Contractor shall provide to City the supplemental schedule on a compiled basis showing Contractor's results of operations, including the specific revenues and expenses in connection with the operations provided for in this Agreement, separated from others included in such financial statements.
8.4 REPORTING ADVERSE INFORMATION
Contractor shall provide City two copies (one to the Contract Administrator, one to the City Attorney) of all reports, pleadings, applications, notifications, Notices of Violation, communications or other material relating specifically to Contractor’s performance of services pursuant to this Agreement, submitted by Contractor to, or received by Contractor from, the United States or California Environmental Protection Agency, CalRecycle, the Securities and Exchange Commission or any other federal, state or local agency, including any federal or state court. Copies shall be submitted to City simultaneously with Contractor’s filing or submission of such matters with said agencies. Contractor’s routine correspondence to said agencies need not be routinely submitted to City, but shall be made available to City promptly upon City’s written request.
8.5 RIGHT TO INSPECT RECORDS
City shall have the right to inspect or review the specific documents or records required expressly or by inference pursuant to this Agreement, or any other similar records or reports of Contractor or its related party entities that City shall deem, in its reasonable discretion, necessary to evaluate annual reports, compensation applications provided for in this Agreement and Contractor's performance provided for in this Agreement. Contractor shall make all records and documents to be reviewed and inspected by the City as a part of any audit or other record review conducted by the City, available for the City’s review, inspection and copying within five business days (excluding Saturday, Sunday and Designated Holidays) of receiving written notice from the City requesting the same.
8.6 FAILURE TO REPORT
The refusal or failure of Contractor to file any required reports, or to provide required information to City, or the inclusion of any materially false or misleading statement or representation by Contractor in such report shall be deemed a material breach of the Agreement and shall subject Contractor to all remedies which are available to the City under the Agreement, the Diamond Bar
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Diamond Bar – VVS 72 Franchise Agreement for Solid Waste Services City Code, or otherwise.
ARTICLE 9: REVIEW OF SERVICES AND PERFORMANCE
9.1 PERFORMANCE REVIEW MEETING
City may hold a meeting annually to review Contractor's Solid Waste Collection efforts, source reduction, Processing and other Diversion services and overall performance under this Agreement (the " Solid Waste Services and Performance Review Meeting"). The purpose of the Solid Waste Services and Performance Review Meeting is to provide for a discussion and review of technological, economic, and regulatory changes in Collection, source reduction, Recycling, Processing and Disposal to achieve a continuing, advanced Solid Waste Collection, source reduction and Recycling and Disposal system; and to ensure services are being provided with adequate quality, effectiveness and economy, and in full compliance with the terms of this Agreement. Topics for discussion and review at the Solid Waste Services and Performance Review Meeting shall include, but shall not be limited to, services provided, feasibility of providing new services, application of new technologies, Customer complaints, amendments to this Agreement, developments in the law, new initiatives for meeting or exceeding AB 939's goals, regulatory constraints, results of route audits, and Contractor performance. City and Contractor may each select additional topics for discussion at any Solid Waste Services and Performance Review Meeting.
City shall notify Contractor of its intent to hold a Solid Waste Services and Performance Review Meeting at least sixty (60) days in advance thereof. Thirty (30) days after receiving notice from City of a Solid Waste Services and Performance Review Meeting, Contractor shall submit a report to City which may contain such information as it wishes to have considered, and shall contain the following:
A. Current Diversion rates and a report on Contractor' s outreach activities for the past year.
B. Recommended changes and/ or new services to improve City' s ability to meet the goals of AB 939 and to contain costs and minimize impacts on rates. A specific plan for AB 939 compliance shall be included.
C. Any specific plans for provision for new or changed services by Contractor.
The reports required by this Agreement regarding Customer complaints shall be used as one basis for review of Contractor' s performance, and Contractor may submit other relevant performance information and reports for consideration at the Solid Waste Services and Performance Review Meeting. In addition to the above, City may request Contractor to submit any other specific information relating to its performance for consideration at the Solid Waste Services and Performance Review Meeting, and any Customer may submit comments or complaints during or before the Meeting, either orally or in writing. Contractor shall be present at and participate in the Solid Waste Services and Performance Review Meeting.
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Diamond Bar – VVS 73 Franchise Agreement for Solid Waste Services As a result of its findings following any Solid Waste Services and Performance Review Meeting, City may require Contractor to provide expanded or new services within a reasonable time and City may direct or take corrective actions for any performance inadequacies ( although nothing contained in this provision should be construed as requiring City to hold a Solid Waste Services and Performance Review Meeting in order to enforce any rights or remedies it has pursuant to the terms hereof.) Should City require expanded or new services as a remedy for Contractor' s failure to perform its obligations hereunder, no additional compensation shall be due for such services. Otherwise, any new or expanded services required of Contractor shall be subject to the provisions of Section 2. 10.
9.2 PERFORMANCE SATISFACTION SURVEY
If requested by the City, Contractor will create and conduct a Customer satisfaction survey at Contractor' s expense. If City would like to present results at a Solid Waste Services and Performance Review Meeting, City shall notify Contractor of its desire for such a survey at least 90 days in advance of the Solid Waste Services and Performance Review Meeting. The purpose of the survey is to determine Customer satisfaction with current Collection services and Customer service provided by Contractor. The Survey will be distributed to one hundred percent (100%) of the Customers. Contractor shall obtain City' s approval of the survey' s content, format, and mailing list prior to its distribution. City may require that Contractor have Customer responses to the survey returned directly to City. The survey results shall be made available to the City thirty (30) days prior to the Solid Waste Services and Performance Review Meeting.
ARTICLE 10: CONTRACTOR COMPENSATION AND MAXIMUM SERVICE RATES
10.1 CONTRACTOR COMPENSATION
The maximum approved rates set forth in Exhibit 1, as more fully defined as Contractor Compensation in this Article, shall be the maximum amount that the Contractor may charge Customers, as full, entire and complete compensation due pursuant to this Agreement for all labor, equipment, materials and supplies, fees or surcharges due to the City as applicable, taxes, insurance, bonds, letters of credit, overhead, Disposal, Transfer, Processing, profit and all other things necessary to perform all the services required by this Agreement in the manner and at the times prescribed.
From time to time, Customers may request services for which a rate is not provided in Exhibit 1. In such cases, Contractor shall so advise the Contract Administrator and the Customer and Contractor shall negotiate a rate for the requested services. If agreement cannot be reached, the matter shall be referred to the Contract Administrator for establishment of the rate. Approved rates for requested services shall be included in Exhibit 1 in the next Rate Year.
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Diamond Bar – VVS 74 Franchise Agreement for Solid Waste Services The Contractor shall impose no other charges for services provided under this Agreement to Customers unless approved in advance in writing by the City Manager.
10.2 INITIAL RATES
The rates beginning September 1, 2025 and ending June 30, 2026 shall not exceed those set forth in Exhibit 1 hereto, unless amended by a written amendment to this Agreement entered into by and between the City and the Contractor. Contractor has reviewed these maximum rates and agrees they are reasonably expected to generate sufficient revenues to provide adequate Contractor Compensation. Unless and until the maximum rates set forth on Exhibit 1 are adjusted, Contractor will provide the services required by this Agreement, charging no more than the maximum rates authorized by Exhibit 1, except as provided herein and in Section 10.3.
10.3 SCHEDULE OF FUTURE ANNUAL RATE ADJUSTMENTS
Beginning with Rates Year starting July 1, 2026 and ending on June 30, 2027 and for all subsequent Rate Years, Contractor may request an annual adjustment to the maximum rates shown in Exhibit 1. The Contractor shall submit its request in writing, to be received by City in Person or via certified mail, by the preceding March 31, and shall be based on the method of adjustment described in Section 10.4. All future adjustments are to be effective July 1 of the same calendar year, following the March 31 submission deadline. The City shall consider a failure to submit a written request by March 31 as Contractor's determination not to seek an adjustment and shall constitute a waiver by Contractor of its right to request such an increase for the subsequent Rate Year. However, the City reserves the right to initiate a rate adjustment in instances where the Contractor fails to submit a written rate adjustment request. Adjustment to the maximum rates is subject to the approval of the City Manager.
If an annual adjustment that would have resulted in a rate decrease is not implemented for any reason, the next rate adjustment will be measured based on the change in indices from the last implemented rate adjustment; the intent is to ensure subsequent rate increases shall be offset with any decrease not previously implemented.
Any rate adjustment percentage calculated using the procedure described in Section 10.4 resulting in a rate adjustment percentage greater than 5% in any Rate Year shall be capped at 5%.
Any percentage amount over 5% or portion thereof in any one Rate Year will be carried over into any future Rate Year with a rate adjustment of less than 5%.
10.4 METHOD OF ADJUSTMENTS
Pursuant to Section 10.3, the Contractor may request an adjustment to the maximum rates shown in Exhibit 1 pursuant to the methodology described in Exhibit 2 and subject to review of the City. This Agreement incorporates by reference the Excel worksheet titled “Rate Adjustment Procedure” attached hereto with Exhibit 2. The Contractor agrees that the Excel worksheet shall be an integral part of this Agreement.
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10.5 EXTRAORDINARY RATE ADJUSTMENTS
Contractor or City may request an adjustment to maximum rates at reasonable times other than that allowed under Section 10.3 in the event of extraordinary changes in the cost of providing service under this Agreement. Such changes shall not include changes in the market value of Recyclables from the values assumed in Contractor’s Proposal, inaccurate estimates by the Contractor of its proposed cost of operations, or change in wage rates or employee benefits not already adjusted in accordance with the annual adjustment pursuant to Section 10.3 and Exhibit
2. Without limiting the generality of the foregoing, Contractor may request an extraordinary adjustment based on changes in a direct per ton fee incurred or assessed at the Disposal Site or any Designated Facility due to action(s) by any federal, state, or local regulatory agencies after the effective date; a change in Applicable Law that requires additional or new Services or obligations under this Agreement; and any other extraordinary changes in operational costs outside of Contractor’s reasonable control, including increased costs related to fuel and transportation, labor, and Organic Waste or Recyclable Materials market conditions not already adjusted in accordance with the annual adjustment pursuant to Section 10.3 and Exhibit 2.
Contractor shall provide justification to support the need for the adjustment. For each request for an adjustment to the maximum rates brought pursuant to this section, Contractor shall prepare a schedule documenting the extraordinary costs. Such request shall be prepared in a form acceptable to City with support for assumptions made by Contractor in preparing the estimate.
Contractor shall also submit a schedule showing how its total costs and total revenues have changed over the past three years for the services provided under this Agreement. The City may request from the Contractor such further information as it deems necessary to fully evaluate the request and make its determination. Upon request by the City, Contractor shall provide a report of its annual revenues and expenses for the services provided in the City, and City shall have the right to audit this information in connection with the City’s review of Contractor’s rate adjustment request. City may consider increases or decreases in the Contractor’s total revenues and total cost of services when reviewing an extraordinary rate adjustment request.
The City may, in its sole judgment and absolute, unfettered discretion, make the final determination as to whether an adjustment to the maximum rates will be made, and, if an adjustment is permitted, the appropriate amount of the adjustment. Extraordinary rate adjustments shall only be effective after approval by City Council in compliance with California Constitution Article XIIID (Proposition 218) and the Proposition 218 Omnibus Implementation Act (Govt. Code Sections 53750 et. seq.) and may not be applied retroactively.
A rate adjustment request made in response to a new service requested by City will be determined in accordance with Section 2.10.
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Diamond Bar – VVS 76 Franchise Agreement for Solid Waste Services ARTICLE 11: INDEMNIFICATION, INSURANCE AND PERFORMANCE BOND
11.1 INDEMNIFICATION OF THE CITY
11.1.1 GENERAL
To the maximum extent permitted by law, and without regard to the limits of any insurance coverage, Contractor agrees to indemnify, defend with counsel acceptable to the City, protect and hold harmless the City, its representatives, officers, agents and employees, volunteers, and assignees (collectively, “Indemnitees”), from and against any and all causes of action, claims, fines, assessments, costs (including but not limited to reasonable attorneys’ and expert witness fees), losses, damages, penalties, forfeitures, demands, proceedings or suits, in law or in equity, of every kind and description, including, but not limited to, injury to and death of any Person and damage to property, injunctive relief, obligations, errors, omissions or liabilities, (“claims or liabilities”) that may be asserted or claimed by any person, firm or entity arising out of or in connection with (i) violations of the commerce clause of the U.S. Constitution, AB 939, the Comprehensive Environmental Response, Compensation and Liability Act, Title 42 U.S.C. §9601 et seq. (“CERCLA”), HSAA, RCRA, any other Hazardous Waste laws, other federal, state or local statutes or regulations, or municipal ordinances, which arise from, challenge any validity of, or relate to the award of, this Agreement; (ii) the negligent performance of the work or services of Contractor, its agents, employees, subcontractors, or invitees, provided for in this Agreement; (iii) the negligent acts or omissions of Contractor hereunder, or arising from Contractor's negligent performance of or failure to perform any term, provision, covenant or condition of this Agreement, whether or not there is concurrent passive or active negligence, on the part of the Indemnitees. The indemnity obligations imposed herein shall not apply to the extent that such claims or liabilities arise from the sole negligence or willful misconduct of the Indemnitees, but shall apply if the claims or liabilities are caused by the joint negligence of Contractor and other Persons, (iv) actions or proceedings to attack, set aside, void, annul or seek monetary damages resulting from an approval by the City of this Agreement, including but not limited to any challenge brought by referendum or under Proposition 218 (Calif. Const. Art. XIIID) to challenge the City’s entry into this Agreement or the setting of Solid Waste rates as set forth in this Agreement; and in connection therewith:
A. Contractor will defend any action or actions filed in connection with any of said claim or liabilities and will pay all costs and expenses, including legal costs and attorneys' fees incurred in connection therewith;
B. Contractor will promptly pay any judgment rendered against the City, its officers, agents, or employees for any such claims or liabilities arising out of or in connection with the negligent performance of or failure to perform such work or services of Contractor hereunder; and Contractor agrees to save and hold the City, its officers, agents and employees harmless therefrom;
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Diamond Bar – VVS 77 Franchise Agreement for Solid Waste Services C. In the event the City, its officers, agents or employees is made a party to any action or proceeding filed or prosecuted against Contractor for such damages or other claims arising out of or in connection with the negligent performance of or failure to perform the work or services of Contractor hereunder, Contractor agrees to pay to the City, its officers, agents or employees, any and all costs and expenses incurred by the City, its officers, agents or employees in such action or proceeding, including but not limited to, legal costs and attorneys' fees.
D. The obligations herein are subject to the provisions and limitations in Public Resources Code sections 40059.1 and 40059.2.
Contractor's obligations hereunder shall survive the termination or expiration of this Agreement.
THE PROVISIONS OF THIS SECTION SHALL NOT TERMINATE OR EXPIRE, SHALL BE GIVEN THE
BROADEST POSSIBLE INTERPRETATION AND SHALL SURVIVE THE EXPIRATION OR EARLIER TERMINATION OF THIS AGREEMENT.
11.1.2 HAZARDOUS MATERIAL INDEMNIFICATION
A. Without regard to any insurance coverage or requirements, and without limiting the above general indemnification obligation in any way, Contractor specifically agrees to and shall, to the maximum extent permitted by law, defend (with counsel acceptable to City), reimburse, indemnify, and hold Indemnitees harmless from and against any and all claims, actions, liabilities, damages, demands, judgments, losses, costs, liens, expenses, suits, actions, attorneys' fees, consultant fees, penalties and any and all other losses, damages, fees and expenses of whatever kind or nature ("Claims") (including but not limited to response costs, investigative costs, assessment costs, monitoring costs, treatment costs, cleanup costs, removal costs, remediation costs, and similar costs, damages and expenses) that arise out of or are alleged to arise out of or in any way relate to any action, inaction or omission of Contractor that:
1. Results in any demand, claim, notice, order, or lawsuit, asserting that any Indemnitee is liable, responsible or in any way obligated to investigate, assess, monitor, study, test, treat, remove, remediate, or otherwise cleanup, any Hazardous Contaminant (as defined herein); or
2. Relates to material Collected, Transported, Recycled, Processed, treated or Disposed of by Contractor.
B. Contractor’s obligations pursuant to this section shall apply, without limitation, to:
1. Any Claims brought pursuant to or based on the provisions of any Environmental Law;
2. Any Claims based on or arising out of or alleged to be arising out of the ownership, use, lease, sale, design, construction, maintenance, or operation of Contractor of any Facility;
3. Any Claims based on or arising out of or alleged to be arising out of the marketing, sale, distribution, storage, Transportation, Disposal, Processing, or use of any materials recovered by Contractor;
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Diamond Bar – VVS 78 Franchise Agreement for Solid Waste Services
4. Any Claims based on or arising out of or alleged to be arising out of any breach of any express or implied warranty, representation or covenant arising out of or in connection with this Agreement.
C. The foregoing indemnity and defense obligations shall apply irrespective of the negligence or willful misconduct of Contractor or any Affiliate of Contractor.
D. For purposes of this section, the term "Hazardous Contaminant" shall mean any Hazardous Material any crude oil or refined or unrefined petroleum product or any fraction or derivative thereof; and any asbestos or asbestos-containing material. The term "Hazardous Contaminant" shall also include any and all amendments to any referenced statutory or regulatory provisions made before or after the date of execution of this Agreement.
THE PROVISIONS OF THIS SECTION SHALL NOT TERMINATE OR EXPIRE, SHALL BE GIVEN THE
BROADEST POSSIBLE INTERPRETATION AND SHALL SURVIVE THE EXPIRATION OR EARLIER
TERMINATION OF THIS AGREEMENT
11.1.3 AB 939 INDEMNIFICATION AND GUARANTEE
Contractor unconditionally guarantees compliance with the requirements of AB 939 as amended from time to time. Contractor shall carry out its obligations under this Agreement so that the City will meet or exceed the Diversion requirements set forth in AB 939, and all amendments thereto more fully set forth below. City and Contractor shall reasonably assist each other to meet the City's AB 939 Diversion requirements. In carrying out the provisions of this Section, Contractor agrees to perform the following obligations at its cost and expense:
A. Defend, with counsel reasonably acceptable to City, indemnify and hold harmless the City against all fines and/or penalties imposed by the CalRecycle, if Contractor fails or refuses to provide information relating to its operations which is required under this Agreement and such failure or refusal prevents or delays City from submitting reports required by AB 939 in a timely manner;
B. Assist City in preparing for, and participating in, CalRecycle's biannual review of the City's source reduction and recycling element pursuant to Public Resources Code Section 41825; C. Assist City in responding to inquiries from CalRecycle in applying for an extension under Public Resources Code Section 41820, if so directed by City; in conducting any hearing conducted by CalRecycle relating to AB 939; or in any other investigative or enforcement manner undertaken by any agency;
D. Defend, with counsel reasonably acceptable to City, and indemnify and hold harmless the City against any fines or penalties levied against it for violation of AB 939's Diversion requirements, provided that Contractor's obligation to indemnify City shall be subject to the limitations set forth in Public Resources Code Section 40059.1(c) as may be amended from time to time;
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Diamond Bar – VVS 79 Franchise Agreement for Solid Waste Services E. In cooperating with the City, should it seek to become its own enforcement agency, to the extent it may be permitted under state law.
11.1.4 CALRECYCLE INDEMNIFICATION
Contractor’s duty to defend and indemnify herein includes payment of all fines and/or penalties imposed by CalRecycle, subject to the restrictions set forth in Public Resources Code Section 40059.1, if the requirements of AB 939, AB 341, AB 1826, and/or SB 1383 and corresponding regulations are not met by the Contractor with respect to the Discarded Materials Collected under this Agreement, and such failure is: (i) due to the failure of Contractor to meet its obligations under this Agreement, or, (ii) due to Contractor delays in providing information that prevents Contractor or City from submitting reports required by AB 939 and SB 1383 Regulations and corresponding regulations in a timely manner. The provisions of this Section shall survive the termination or expiration of this Agreement.
11.1.5 ELECTRONIC INFORMATION INDEMNIFICATION
Contractor shall defend with counsel acceptable to City, indemnify, and hold City harmless against and from any and all related claims, including but not limited to, suits, losses, penalties, damages, responsibility for costs, regulatory fines, penalties, credit monitoring expenses, and liability for damages of every name, kind and description, including attorneys’ fees and costs incurred, attributable to the negligence or willful misconduct of Contractor and any Subcontractors used in performance of this Agreement in handling or protecting Customer information over which Contractor has exclusive control, including but not limited to billing details, electronic payment(s), and Customer account information that is not readily available to the general public. Contractor shall maintain electronic files and Contractor’s website in accordance with the industry best practices for maintaining such information. The indemnity obligations imposed herein shall not apply to the extent that such claims or liabilities arise from the negligence or willful misconduct of the Indemnitees or arise from information over which the Indemnitees have control.
11.1.6 CALPERS ELIGIBILITY INDEMNIFICATION
Contractor’s employees, agents, or Subcontractors providing service under this Agreement shall not: (i) qualify for any compensation and benefit under CalPERS; (ii) be entitled to any benefits under CalPERS; (iii) enroll in CalPERS as an employee of City; (iv) receive any employer contributions paid by City for CalPERS benefits; or (v) be entitled to any other CalPERS-related benefit by reason of the services provided under this Agreement that would accrue to a City employee. Contractor’s employees, agents, or Subcontractors hereby waive any claims to benefits or compensation described herein.
Neither Contractor nor Contractor’s officers, employees, agents, and Subcontractors are entitled to any salary or wages, or retirement, health, leave or other fringe benefits applicable to City employees. The City will not make any Federal or State tax withholdings on behalf of Contractor.
The City shall not be required to pay any workers’ compensation insurance on behalf of Contractor.
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Diamond Bar – VVS 80 Franchise Agreement for Solid Waste Services Contractor agrees to defend and indemnify the City for any claim, suit, or demand for tax, retirement contribution (including any contribution to CalPERS), social security, salary or wages, overtime payment, or workers’ compensation payment made my Contractoror any employee of Contractor, for work performed under this Agreement.
11.2 EVALUATION OF LIABILITY
The Contractor’s obligation to defend, hold harmless, and indemnify under Article 11 shall not be excused because of the Contractor’s inability to evaluate an Indemnitee’s liability or because the Contractor evaluates such liability and determines that the Indemnitee is not liable to the claimant. Within twenty (20) days of receiving written notice from the City of a claim for which the City is entitled to indemnity, the Contractor shall confirm to the City in writing that the Contractor will provide a defense to the claim and shall take appropriate actions to provide such defense.
11.3 SEPARATE COUNSEL
The City may elect to have and consult separate legal counsel from the Contractor at any time during the pendency of any claim at its sole discretion. The City shall be responsible for paying its separate counsel unless: (i) the City reasonably determines and notifies Contractor that separate counsel is required to represent the City during the resolution of any claim; or (ii) a court of competent jurisdiction rules that the Contractor has refused to satisfy its obligations under this Article 11. Notwithstanding the preceding sentence or the first sentence of Article 11.1, with respect to a particular claim, if the Contractor confirms to the City in writing Contractor’s obligation to indemnify and defend the City, without reserving a right to later seek reimbursement from the City with respect to such claim, the City shall not object to the counsel representing it being the same counsel that represents Contractor in the defense of such claim and shall, if permitted by law, provide such written conflict-of-interest waiver as may be required for such joint representation. If the Contractor provides the aforementioned confirmation, but the City declines to consent to such joint representation, the City may retain its own counsel at its own expense, the City shall have no right of defense or reimbursement of defense costs with respect to such claim (but the City shall still be entitled to indemnity), the City shall reasonably cooperate with Contractor in the defense and settlement of such claim. If the Contractor does not provide the aforementioned confirmation, or if the Contractor provides such confirmation and the City is prohibited by law from providing such waiver, then the Contractor shall reimburse the City for the reasonable attorneys’ fees and costs of the City’s separate counsel with respect to such claim.
11.4 CONSIDERATION
It is specifically understood and agreed that the consideration inuring to the Contractor for the execution of this Agreement consists of the promises, payments, covenants, rights and responsibilities contained in this Agreement and the consideration to the City are the Solid Waste Services Contractor shall perform pursuant to this Agreement.
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Diamond Bar – VVS 81 Franchise Agreement for Solid Waste Services
11.5 OBLIGATION
The execution of this Agreement by the Contractor shall obligate the Contractor to comply with the foregoing indemnification provisions; however, the collateral obligation of providing insurance must also be fully complied with as set forth in Article 11.8 below.
11.6 COLLECTION SERVICES SUBCONTRACTORS
Any Subcontractor(s), independent contractor(s) or any type of agent(s) performing or hired to perform any term or condition of this Agreement on behalf of the Contractor, or as may be allowed by this Agreement, shall comply with each term and condition of this Agreement, including each term and condition of Article 11.8 entitled “INSURANCE” or a more appropriate level of coverage as determined by the City. This applies to subcontractors performing Collection services for City facilities. Furthermore, the Contractor shall be responsible for the Subcontractor’s acts, omissions and satisfactory performance of the terms and conditions of this Agreement. The Contractor shall require all Subcontractors performing Collection services under the terms of this Agreement to enter into an agreement containing the provisions set forth in this Article 11 in their entirety and Subcontractor shall fully indemnify the City in accordance with this Agreement.
11.7 SURVIVAL
Contractor’s indemnity obligations shall survive the expiration or termination of this Agreement and continue until such obligations have been fully satisfied by the resolution of all claims for which indemnity obligations are owed to the City.
11.8 INSURANCE
Contractor shall procure and maintain during the entire Term the following types of insurance, and shall maintain the following minimum levels of coverage, which shall apply to any claims which may arise from or in connection with Contractor' s performance hereunder or the actions or inactions of any of Contractor' s officers, agents, representatives, employees, or subcontractors in connection with Contractor' s performance. The insurance requirements hereunder in no way limit Contractor' s various defense and indemnification obligations, or any other obligations as set forth herein.
A. Minimum Scope of Insurance. Coverage shall be at least as broad as:
1. The most recent editions of Insurance Services Office Commercial General Liability coverage ("occurrence" form CG 00 01).
2. The most recent editions of Insurance Services Office form number CA 00 01 covering Automobile Liability, code 1 "any auto" and endorsement CA 00 25.
3. Workers' Compensation insurance as required by the Labor Code of the State of California and Employers Liability insurance.
B. Minimum Limits of Insurance. Contractor shall maintain in force for the term of this
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Diamond Bar – VVS 82 Franchise Agreement for Solid Waste Services Agreement limits no less than:
1. Comprehensive General Liability: Ten Million Dollars ($10,000, 000) limit aggregate and Ten Million Dollars ($10,000,000) limit per occurrence for bodily injury, Personal injury and property damage.
2. Automobile Liability: Five Million Dollars ($5,000,000) single limit per accident for bodily injury and property damage.
3. Workers' Compensation and Employers Liability: Workers' compensation limits as required by the Labor Code of the State of California or provide evidence of State approval to be self-insured. Employers Liability in the minimum amount of One Million ($1,000, 000).
C. Deductibles and Self -Insured Retentions. Any deductibles or self-insured retentions must be declared to and approved by City. At the option of City, either: the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects City, its officials, employees and agents; or Contractor shall procure a bond guaranteeing payment of losses and related investigations, claim administration and defense expenses.
D. Other Insurance Provisions. The policies are to contain, or be endorsed to contain, the following provisions:
1. General Liability and Automobile Liability Coverages a) The Indemnitees shall be named as additional insureds as respects: liability arising out of activities performed by or on behalf of Contractor; products and completed operations of Contractor; Premises owned, leased or used by Contractor; or vehicles owned, leased, hued or borrowed by Contractor. The coverage shall contain no special limitations on the scope of protection afforded to the Indemnitees. b) Contractor's insurance coverage shall be primary insurance as respects the Indemnitees. Any insurance or self- insurance maintained by the Indemnitees shall be excess of Contractor' s insurance and shall not contribute with it. c) Any failure to comply with reporting provisions of the policies shall not affect coverage provided to the Indemnitees.
d) Coverage shall state that Contractor's insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer' s liability.
2. Workers' Compensation and Employers Liability Coverage: The insurer shall agree to waive all rights of subrogation against the Indemnitees for losses arising from work performed by Contractor for City.
3. All Coverages: Each insurance policy required by this clause shall be endorsed to state that coverage shall not be suspended, voided, canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice (ten (10) days written notice in the event of cancellation for non-payment) by certified mail, return receipt requested, has been given to City.
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Diamond Bar – VVS 83 Franchise Agreement for Solid Waste Services E. Acceptability of Insurers. The insurance policies required by this section shall be issued by an insurance company or companies authorized to do business in the State of California and with a rating in the most recent edition of Best' s Insurance Reports of size category VII or larger and a rating classification of A or better.
F. Verification of Coverage. Within thirty (30) days of the execution of this Agreement, or prior to the start of service under this Agreement, whichever comes first, Contractor shall furnish City certificates of each policy of insurance required hereunder, in form and substance satisfactory to City. Such certificates shall show the type and amount of coverage, effective dates and dates of expiration of policies and shall have all required endorsements. If City requests, copies of each policy, together with all endorsements, shall also be promptly delivered to City.
Renewal certificates will be furnished promptly upon renewal to City to demonstrate maintenance of the required coverage throughout the Term.
G. Required Endorsements.
1. Insurance policies shall contain an endorsement in substantially the following form:
“Thirty (30) days prior written notice by certified mail, return receipt requested, shall be given to City in the event of cancellation (Ten (10) days written notice in the event of cancellation for non-payment), reduction in coverage, or non -renewal of this policy. Such notice shall be sent to:
City Manager
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765
2. “This policy shall be considered primary insurance as respects any other valid and collectible insurance maintained by City, including any self-insured retention or program of self-insurance, and any other such insurance shall be considered excess insurance only.”
3. “Inclusion of City as an insured shall not affect City's rights as respects any claim, demand, suit or judgment brought or recovered against Contractor. Thus policy shall protect Contractor and City in the same manner as though a separate policy had been issued to each, but this shall not operate to increase Contractor's liability as set forth in the policy beyond the amount shown or to which Contractor would have been liable if only one party had been named as an insured."
H. Other Insurance Requirements
1. In the event any services are delegated to another company or subcontractor, Contractor shall require such Contractor or subcontractor to provide statutory workers' compensation insurance and employer's liability insurance for all of the Contractor or subcontractor's employees engaged in the work in accordance with this Section 11.8. The liability insurance required by this Section 11.8 shall cover all Contractor or
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Diamond Bar – VVS 84 Franchise Agreement for Solid Waste Services subcontractors or the Contractor or subcontractor must furnish evidence of insurance provided by it meeting all of the requirements of this Section 11.8.
2. Contractor shall comply with all requirements of the insurers issuing policies. The carrying of insurance shall not relieve Contractor from any obligation under this Agreement. If any claim exceeding the amount of any deductibles or self-insured reserves is made by any third Person against Contractor or any Contractor or subcontractor on account of any occurrence related to this Agreement, Contractor shall promptly report the facts in writing to the insurance carrier and to City.
If Contractor fails to procure and maintain any insurance required by this Agreement, City may take out and maintain, at Contractor's expense, such insurance as it may deem proper and recover costs from the Contractor's Performance Bond and/or Letter of Credit provided under Sections 11.8 and 11.10.
I. Cyber Liability. Contractor will maintain cyber liability insurance with a combined single limit of not less than One Million ($1,000,000) per event. Contractor’s cyber policy must include language related to Contractor data breach. Contractor shall verify by providing City Contract Manager a copy of the Declarations Page for the policy for City review prior to the Commencement Date.
The insurance required by this subsection includes:
1. Premises Operations;
2. Independent Contractor's Protective;
3. Automobile Liability that includes Owned, Non-Owned, and Hired Motor Vehicles;
4. Broad Form Property Damage, including Completed Operations.
J. Proof of insurance shall be mailed to the following address or any subsequent address as may be directed in writing by the City.
City Manager
City of Diamond Bar
21810 Copley Driver
Diamond Bar, CA 91765
K. Modification of Insurance Requirements. The insurance requirements provided in this Agreement may be modified or waived by the City, in writing, upon the request of the Contractor if the City determines such modification or waiver is fin the best interest of the City considering all relevant factors, including exposure to the City.
L. Rights of Subrogation. All required insurance policies shall preclude any underwriter’s rights of recovery or subrogation against the City with the express intention of the Parties being that the required insurance coverage protects both Parties as the primary coverage for any and all losses covered by the above-described insurance. The Contractor shall ensure that any companies issuing insurance to cover the requirements contained in this Agreement agree that they shall
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Diamond Bar – VVS 85 Franchise Agreement for Solid Waste Services have no recourse against the City for payment or assessments in any form on any policy of insurance. The clauses ‘Other Insurance Provisions’ and ‘Insured Duties in the Event of an Occurrence, Claim or Suit’ as it appears in any policy of insurance in which the City is named as an additional insured shall not apply to the City.
M. Failure to Obtain Insurance. The failure of the Contractor to obtain and maintain any required insurance shall not relieve Contractor of any liability under this Agreement (and the Contractor may be answerable to the City for damages or any other remedy on account of such breach) nor shall the insurance requirements be construed to conflict with or otherwise limit the obligations of the Contractor concerning indemnification.
N. No Limitation of Liability. By requiring insurance herein, City does not represent that coverage and limits will necessarily be adequate to protect Contractor, and such coverage and limits shall not be deemed as a limitation on Contractor’s liability under the indemnities granted to City in this contract.
11.9 FAITHFUL PERFORMANCE BOND
The Contractor shall, prior to the initial date of the term of this Agreement, execute and file with the Clerk of the Council a surety bond in the penal sum of One-Hundred Twenty-Five Thousand Dollars ($125,000), similar to the form provided in Exhibit 5 or otherwise in a form with language that is acceptable to the City, which secures the faithful performance of this Agreement, including, without limitation, payment of any penalty and the funding of any work to cure a breach of this Agreement, unless such requirement is waived by the City Manager. The bond shall contain the original notarized signature of an authorized officer of the surety and affixed thereto shall be a certified and current copy of his power of attorney. The bond shall be unconditional and remain in force during the entire term of the Agreement and shall be released only upon written release from City per Section 11.11
11.10 FAITHFUL PERFORMANCE LETTER OF CREDIT
A. In addition to a corporate surety bond as noted in Section 11.9 above, Contractor shall furnish an irrevocable letter of credit in the amount of One Hundred Twenty-five Thousand Dollars ($125,000), from a financial institution acceptable to the City and in a form acceptable to the City Attorney as security for the performance of this Agreement the "LOC"). The LOC shall be the sole responsibility of Contractor, shall be unconditional and remain in force during the entire Term of the Agreement and shall be released only upon written release from City per Section
11.11. B. As an alternative to providing the performance bond and letter of credit required under
11.9 and 11.10, Contractor may provide a letter of credit in the amount of Two-Hundred Fifty Thousand Dollars ($250,000). The letter of credit shall be from a financial institution acceptable to the City in a form acceptable to the City Attorney as security for the performance of this Agreement. The LOC shall be the sole responsibility of Contractor, shall be unconditional and remain in force during the entire Term of the Agreement and shall be released only upon written release from City per Section 11.11.
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Diamond Bar – VVS 86 Franchise Agreement for Solid Waste Services C. As an alternative to providing the performance bond and letter of credit required under
11.9 and 11.10, Contractor may deposit funds, on terms satisfactory to City, in an interestbearing account at an institution satisfactory to both City and Contractor. Contractor may replace any required amount of the performance bond requirement, or the LOC requirement with an equivalent deposit. The deposit shall be accessible to the City immediately without action required by Contractor. The deposit shall be accessible to the City immediately without penalty, unless the funds on deposit are increased in excess of the total Two-Hundred Fifty Thousand Dollars ($250,000) required under Sections 11.9 and 11.10A by the maximum amount of the total potential penalty. The funds on deposit shall be the sole responsibility of the Contractor, shall be unconditional and remain on deposit during the entire Term of the Agreement and shall be withdrawn to Contractor' s custody only upon written release from City per Section 11.11.
11.11 FORFEITURE OF PERFORMANCE BOND
In the event Contractor shall for any reason become unable to, or fail in any way to, perform as required by this Agreement, City may declare a portion or all of the performance bond forfeited to the City up to an amount which is necessary to recompense and make whole the City. Upon partial or full forfeiture of the performance bond, Contractor shall restore the performance bond to its face amount within thirty (30) days of the City's declaration. Failure to restore the performance bond to its full amount within thirty (30) days shall be a material breach of the Agreement.
11.12 FORFEITURE OF LETTER OF CREDIT
Thirty (30) days following City providing Contractor with written notice of its failure to pay City any amount owing under this Agreement, the LOC or deposit may be drawn upon by City for purposes including, but not limited to:
A. Payment of sums due under the terms of this Agreement which Contractor has failed to timely pay to City
B. Reimbursement of costs borne by City to correct violations of this Agreement not corrected by Contractor, including but not limited to the liquidated damages described in Section 13.7.
City may draw upon the entire LOC and convert it to a cash deposit, or draw upon the entire deposit, if Contractor fails to cause it to be extended or replaced with another satisfactory LOC or deposit no later than 60 days prior to its expiration during the term hereof. If City partially draws down LOC or deposit, Contractor must restore it to full amount within 30 days of City's draw.
Failure to restore the LOC or deposit to its full amount within. thirty (30) days shall be a material breach of the Agreement.
11.13 PERFORMANCE SECURITY BEYOND SERVICE TERM
Some Agreement requirements extend beyond the Term and other requirements, such as minimum Diversion rates per Section 5.2, will not be substantiated until after the final service date. Therefore, the Contractor shall not terminate the performance bond, letter of credit or deposit, and will renew them to ensure continuous availability to the City, until receiving a written
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Diamond Bar – VVS 87 Franchise Agreement for Solid Waste Services release from the City or until the second anniversary of the end of the Term. Permission from the City to discontinue holding these performance securities does not relieve Contractor of payments to the City that may be due, or may become due.
ARTICLE 12: CITY’S RIGHT TO CONTRACT WITH THIRD PARTIES TO
PERFORM FRANCHISE SERVICES
12.1 GENERAL
In the event that Contractor, for any reason whatsoever, fails, refuses or is unable to Collect, Recycle, Process, Transport, or Dispose of any or all Solid Waste which it is required by this Agreement, at the time and in the manner provided in this Agreement, for a period of more than two business days, excluding Saturday, Sunday and Designated Holidays, and if, as a result thereof, Solid Waste should accumulate in City to such an extent, in such a manner, or for such a time that such accumulation endangers or menaces the public health, safety or welfare, then City shall have the right, but not the obligation, upon twenty-four (24) hour prior written notice to Contractor during the period of such emergency as determined by City, (1) to perform, or cause to be performed, such services itself with its own or other personnel without liability to Contractor; or (2) to take possession of any or all of Contractor's equipment used in the Collection and Transportation of Solid Waste, and to use such equipment to Collect and Transport any Solid Waste generated within City which Contractor would otherwise be obligated to Collect, Transport and properly Dispose of or Process pursuant to this Agreement. Further, the City shall have access to the MRF and composting facilities used by the Contractor for the Processing, Recycling and Organics Diversion of Solid Waste produced or accumulated with the City.
Notice of Contractor's failure, refusal or neglect to Collect, Transport and properly Dispose of or Process Solid Waste may be given orally by telephone to Contractor at its principal office and shall be effective immediately. Written confirmation of such oral notification shall be sent to Contractor within one business day, excluding Saturday, Sunday and Designated Holidays of the oral notification. Contractor further agrees that in such event:
A. It will take direction from City to effect the transfer of possession of equipment to City for City's use.
B. It will, if City so requests, keep in good repair and condition all of such equipment and provide such other service as may be necessary to maintain said property in operational condition.
C. City may immediately engage all or any personnel necessary or useful for the Collection and Transportation of Solid Waste then employed by Contractor.
City agrees that it assumes complete responsibility for the proper and normal use of such equipment and facilities while in its possession.
If the interruption or discontinuance in service is caused by any of the reasons listed in Section
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13.8, City shall pay to Contractor the reasonable rental value of the equipment and facilities, possession of which is taken by City, for the period of City's possession, if any, which extends beyond the period of time for which Contractor has rendered bills in advance of service, for the class of service involved.
12.2 TEMPORARY POSSESSION OF CONTRACTOR’S PROPERTY
If City suffers an interruption or discontinuance of service (including interruptions and discontinuance due to events described in Section 13.8), City may take possession of and use all of Contractor's property described above until other suitable arrangements can be made for the provision of Solid Waste Services which may include the grant of a Franchise to another waste hauling company.
12.3 BILLING AND COMPENSATION TO CITY DURING CITY’S POSSESSION During such time that City is providing Solid Waste Services, as above provided, Contractor shall bill and Collect payment from all users of the above-mentioned services as described in Section
6.1 Contractor further agrees that, in such event, it shall reimburse City for any and all costs and expenses incurred by City in taking over possession of the above-mentioned equipment and property for Solid Waste service in such manner and to an extent as would otherwise be required of Contractor under the Terms of this Agreement. Such reimbursement shall be made from time to time after submission by City to Contractor of each statement listing such costs and expenses, but in no event later than five (5) Work Days from and after each such submission.
12.4 CITY’S RIGHT TO RELINQUISH POSSESSION
It is further mutually agreed that City may at any time at its discretion relinquish possession of any or all of the above-mentioned property to Contractor and thereupon demand that Contractor resume the Solid Waste Services as provided in this Agreement, whereupon Contractor shall be bound to resume the same.
12.5 CITY’S POSSESSION NOT A TAKING
Except as otherwise expressly provided in the previous paragraph, City's exercise of its rights under this Article, 1) does not constitute a taking of private property for which compensation must be paid, 2) will not create any liability on the part of City to Contractor, and 3) does not exempt Contractor from any of the indemnity and insurance provisions of this Agreement, which are meant to extend to circumstances arising under this Section provided that the Contractor is not required to indemnify the City against claims and damages arising from the active negligence of the City, its elected and appointed boards, commissions, officers, employees and agents in the operation of Collection vehicles during the time the City has taken possession of such vehicles.
12.6 DURATION OF CITY’S POSSESSION
City's right pursuant to this Article to retain temporary possession of Contractor's facilities and equipment, and to render Collection services, shall terminate when City determines that such
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Diamond Bar – VVS 89 Franchise Agreement for Solid Waste Services services can be resumed by Contractor, or when City no longer reasonably requires such property or equipment. In any case, City has no obligation to maintain possession of Contractor's property or equipment and/or continue its use for any period of time and may at any time, in its sole discretion, relinquish possession to Contractor.
ARTICLE 13: DEFAULT AND REMEDIES
13.1 EVENTS OF DEFAULT
Contractor’s breach of each and any provision of the Franchise or this Agreement may constitute a default hereunder to the extent Contractor’s performance, services or obligations under this Agreement are materially and adversely impacted. Events of default by the Contractor include, but are not limited to, the following.
A. Fraud or Deceit or Misrepresentation. If the Contractor engages in, or attempts to practice, any fraud or deceit upon City or makes a misrepresentation regarding material information to City.
B. Insolvency or Bankruptcy. If Contractor becomes insolvent, unable, or unwilling to pay its debts, files a bankruptcy petition or takes steps to liquidate its assets.
C. Failure to Maintain Coverage. If Contractor fails to provide or maintain in full force and effect the Workers' Compensation, liability, performance bond, letter of credit, or indemnification coverage as required by this Agreement.
D. Violations of Regulation. If Contractor violates any orders or filings of any regulatory body having jurisdiction over Contractor relative to this Agreement, provided that Contractor may contest any such orders or filings by appropriate proceedings conducted in good faith, in which case no breach of the Franchise and this Agreement shall be deemed to have occurred until a final decision adverse to the Contractor is entered.
E. Failure to Perform. If Contractor ceases to provide all or a portion of the Collection, Processing or Recycling services, or any other Solid Waste Services as required under this Agreement for a period of seven (7) consecutive days or more, unless, and only to the extent, performance is excused pursuant to Section 13.8.
F. Failure to Pay. If Contractor fails to make any payments required under this Agreement and/or refuses to provide City, within ten (10) days of the demand, with required information, reports, and/or records in a timely manner as provided for in the Agreement.
G. Failure to Cooperate with Audits. Failure to complete, perform or cooperate with any audit as described by this Agreement.
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Diamond Bar – VVS 90 Franchise Agreement for Solid Waste Services H. Failure to Submit Reports or Documentation. Failure to complete or to provide required reports or documents to City as required by this Agreement.
I. Acts or Omissions.
1. Any act or omission by Contractor relative to the services provided under this Agreement which violates the terms, conditions, or requirements of this Agreement, the California Integrated Waste Management Act of 1989, as it may be amended from time to time (AB 939), or any law, statute, ordinance, order, directive, rule, or regulation issued pursuant to AB 939 shall constitute a default by the Contractor. Any failure to correct or remedy any such violation within the time set in the written notice of the violation or, if Contractor cannot reasonably correct or remedy the breach within the time set forth in such notice, Contractor’s failure to commence to correct or remedy such violation within the time set forth in such notice and diligently effect such correction or remedy thereafter shall constitute a default by Contractor.
2. Any situation in which Contractor or any of its officers, directors or employees are found guilty of any crime related to the performance of this Agreement, or of any crime related to anti-trust activities, illegal Transport or Disposal of hazardous or toxic materials, or bribery of public officials shall constitute a default by Contractor. The term “found guilty” shall be deemed to include any judicial determination that Contractor or any of Contractor’s officers, directors or employees is guilty as well as any admission of guilt by Contractor or any of Contractor’s officers, directors or employees including, but not limited to, the plea of “guilty”, “nolo contendere”, “no contest”, and “guilty to a lesser charge.”
J. False or Misleading Statements. Any representation or disclosure made to City by Contractor in connection with or as an inducement to entering into this Agreement, or any future amendment to this Agreement, which proves to be false or misleading in any material respect as of the time such representation or disclosure is made, whether or not any such representation or disclosure appears as part of this Agreement.
K. Attachment. The seizure of, attachment of, or levy on, the operating equipment of Contractor, including, without limits, its equipment, maintenance or office facilities, or any part thereof.
L. Suspension or Termination of Service. Any termination or suspension of the transaction of business by Contractor, including, without limitation, due to labor unrest including strike, work stoppage or slowdown, sick- out, picketing, or other concerted job action lasting more than seven (7) consecutive days, unless, and only to the extent, performance is excused pursuant to Section 13.8, or Section 6.1.10.
M. Failure to Provide Assurance of Performance. If Contractor fails to provide reasonable assurances of performance as required under Section 13.10.
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Diamond Bar – VVS 91 Franchise Agreement for Solid Waste Services N. Commingling of Recyclables With Refuse/Landfilling of Recyclables. If Contractor negligently or willfully empties Containers of properly set out Recyclable Materials or Organics into a Refuse load, or Transports a load of Recyclable Materials or Organics to a Landfill or other location at which the material will not be Diverted from Landfill Disposal.
O. Failure to Comply with Requirements of SB 1383 Regulations. The Contractor fails to comply with requirements of the Agreement including public education, reporting, contamination monitoring, recordkeeping, or other obligations of this Agreement that delegate City’s responsibility and/or authority under SB 1383 Regulations to Contractor.
P. Diversion Requirement. If Contractor does not reach Diversion requirements per Section 5.2 for two consecutive Rate Years.
Q. Failure to Provide and Maintain Performance Bond and/or Letter of Credit and/or Deposit. Contractor fails to restore the full balance of the Performance Bond and/ or Letter of Credit and/ or deposit required under Sections 11.9 and 11.10 to the full required value within 30 days of being depleted due to payment to City under Sections 11.11 or 11.12, or Contractor allows any of the securities at any time for any other reason to lapse or fall below required minimums for any period of time.
13.2 RIGHT TO TERMINATE UPON DEFAULT AND RIGHT TO SPECIFIC PERFORMANCE The City may terminate this Agreement immediately upon written notice to the Contractor in the event the Contractor defaults under Article 13.1.Q entitled, “Failure to Provide and Maintain Performance Bonds and/or Letter of Credit and/or Deposit.” The Contractor shall be given ten (10) Business Days from written notification by the City to cure any default which, in the CITY’s sole opinion, creates a potential public health and safety threat.
The Contractor shall be given ten (10) Business Days from written notification by the City to cure any default arising under subsections E, F, G, H, K, L, M, N, and Q in Article 13.1 provided, however, that the City shall not be obligated to provide Contractor with a notice and cure opportunity if the Contractor has committed the same or similar breach/default within a twenty‐ four (24) month period.
The Contractor shall be given thirty (30) calendar days from written notification by the City to cure any other default (which is not required to be cured within ten (10) Business Days); however, the City shall not be obligated to provide Contractor with a notice and cure opportunity if the Contractor has committed the same or similar breach/default within a twenty‐four (24) month period. Failure to allege breach/default shall not constitute waiver by the City.
13.3 CITY’S REMEDIES IN THE EVENT OF DEFAULT
Upon the Contractor’s default, the City shall be entitled to unilaterally terminate this Agreement or impose other such sanctions as it shall deem proper pursuant to the provisions in this Agreement or the Diamond Bar City Code, including the following remedies.
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Diamond Bar – VVS 92 Franchise Agreement for Solid Waste Services A. Waiver of Default. The City may waive any event of default or may waive Contractor’s requirement to cure a default event if the City determines that such waiver would be in the best interest of the City. The City’s waiver of an event of default is not a waiver of future events of default that may have the same or similar conditions.
B. Suspension of the Contractor’s Obligation. The City may suspend Contractor’s performance of its obligations if the Contractor fails to cure default in the time frame specified in Article 13.2 until such time the Contractor can provide assurance of performance in accordance with the terms of this Agreement.
C. Liquidated Damages. The City may assess Liquidated Damages for the Contractor’s failure to meet specific performance standards pursuant to Section 13.7.
D. Termination. In the event that the Contractor should default and subject to the right of the Contractor to cure, in the performance of any provisions of this Agreement, and the default is not cured for any default within ten (10) calendar days if the default creates a potential public health and safety threat or arises under Section 13.1. E, F, G, H, K, L, M, Q and or otherwise thirty (30) calendar days after receipt of written notice of default from the City, then the City may, at its option, terminate this Agreement.
In the event the CITY decides to terminate this Agreement, the City shall serve twenty (20) calendar days written notice of its intention to terminate upon Contractor and will not be required by this Agreement to take any further action such as hold any hearing, commence legal action, or take any other action.
In the event the City exercises its right to terminate this Agreement, the City may, at its option, upon such termination, either directly undertake performance of the services or arrange with other Persons to perform the services with or without a written agreement. Contractor shall not be entitled to any further revenues from Collection operations authorized hereunder from and after the date of termination.
This right of termination is in addition to any other rights of the City upon a failure of the Contractor to perform its obligations under this Agreement.
E. Other Available Remedies. The City’s election of one (1) or more of the remedies described herein shall not limit the City from any and all other remedies at law and in equity including injunctive relief and / or specific performance of any breach of this Agreement.
13.4 CRIMINAL ACTIVITY
Should the Contractor or any of its officers, directors or employees be found guilty of criminal conduct related to the performance of this Contract, or of criminal conduct related to anti-trust activities, illegal Transport or Disposal of hazardous or toxic materials, or bribery of public officials, the City reserves the right to unilaterally terminate this Contract or impose other such sanctions (which may include financial sanctions, temporary suspensions or any other condition deemed appropriate short of termination) as it shall deem proper. Such action shall be taken after Contractor has been given notice and opportunity to present evidence in mitigation. The term “found guilty” shall be deemed to include any judicial determination that Contractor or any of Contractor’s officers, directors or employees is guilty and any admission of guilt by Contractor or
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Diamond Bar – VVS 93 Franchise Agreement for Solid Waste Services any of Contractor’s officers, directors or employees including, but not limited to, the plea of “guilty”, “nolo contendere”, “no contest”, and “guilty to a lesser charge” entered as part of any plea bargain.
13.5 POSSESSION OF RECORDS UPON TERMINATION
In the event of termination for an event of default, the Contractor shall furnish the Contract Administrator with immediate access to all of its business records, including without limitation, proprietary Contractor computer systems, related to its Customers, Collection routes, and billing of accounts for Collection services in the City of Diamond Bar.
13.6 CITY’S REMEDIES CUMULATIVE; SPECIFIC PERFORMANCE
The City’s rights to terminate this Agreement under Article 13.3, and to take possession of the Contractor’s records under Article 13.5 are not exclusive, and the City’s termination of this Agreement and/or the imposition of Liquidated Damages shall not constitute an election of remedies. Instead, these rights shall be in addition to any and all other legal and equitable rights and remedies, including but not limited to termination, which the City may have.
13.7 LIQUIDATED DAMAGES
A. General. City finds, and Contractor agrees, that as of the time of the execution of this Agreement, it is impractical, if not impossible, to reasonably ascertain the extent of damages which shall be incurred by City as a result of a breach by Contractor of certain specific obligations under this Agreement. The factors relating to the impracticability of ascertaining damages include, but are not limited to, the fact that: (i) substantial damage results to members of the public who are denied services or denied quality or reliable service; (ii) such breaches cause inconvenience, anxiety, frustration, and deprivation of the benefits of the Agreement to individual members of the general public for whose benefit this Agreement exists, in subjective ways and in varying degrees of intensity which are incapable of measurement in precise monetary terms; (iii) that the services that are the subject of this Agreement might be available at substantially lower costs than alternative services and the monetary loss resulting from denial of services or denial of quality or reliable services is impossible to calculate in precise monetary terms; and (iv) the termination of this Agreement for such specific breaches, and other remedies are, at best, a means of future correction and not remedies which make the public whole for past breaches.
B. Service and Diversion Performance Standards; Liquidated Damages for Failure to Meet Standards. The parties further acknowledge that consistent, reliable Solid Waste Service is of utmost importance to City and that City has considered and relied on Contractor's representations as to its quality-of-service commitment in entering into this Agreement. The Parties further recognize that some quantified standards of performance are necessary and appropriate to ensure consistent and reliable service and performance. The Parties further recognize that if Contractor fails to achieve the performance standards, or fails to submit required documents in a timely manner, City and its residents will suffer damages and that it is and will be impractical and extremely difficult to ascertain and determine the exact amount of damages
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Diamond Bar – VVS 94 Franchise Agreement for Solid Waste Services which City will suffer. Therefore, without prejudice to City's right to treat such breaches as an event of default under this Article 13, the Parties agree that the following liquidated damage amounts represent a reasonable estimate of the amount of such damages for such specific breaches, considering all of the circumstances existing on the date of this Agreement, including the relationship of the sums to the range of harm to City that reasonably could be anticipated and the anticipation that proof of actual damages would be costly or impractical. In placing their initials at the places provided, each party specifically confirms the accuracy of the statements made above and the fact that each party has had ample opportunity to consult with legal counsel and obtain an explanation of the liquidated damage provisions at the time that the Agreement was made.
Contractor City
Initial Here Initial Here
The Contractor agrees to pay (as Liquidated Damages and not as a penalty) the following amounts:
LIQUIDATED DAMAGES
1. Collection Reliability Amount
A. For each failure to commence service to a new Customer account within seven (7) days after order, which exceeds five (5) such failures annually. $100.00 per occurrence.
B. For each failure, which exceeds ten (10) such failures annually, to Collect Solid Waste from any established Customer account on the scheduled Collection day and not make up the Collection within the time allotted per Section 4.1.2.
$100.00 per occurrence.
2. Collection Quality
A. For each occurrence of noise in excess of what is permitted under Applicable Law or discourteous behavior by Contractor’s employees to Customers which exceed ten (10) annually.
$250.00 per occurrence.
B. For each occurrence of Collecting Solid Waste during unauthorized hours which exceeds five (5) such occurrences annually.
$250.00 per occurrence.
C. For each failure to clean up Solid Waste spilled during Collection or Transportation within ninety (90) minutes that exceeds ten (10) such failures annually.
$150.00 per occurrence.
D. For each occurrence of failure to verify that Customer has obtained an encroachment permit from the City prior to Contractor placing a Container in the public right-of-way as per Section 3.3.6, 3.4, and 3.5 which exceeds ten (10) such occurrences annually.
$100.00 per occurrence.
3. Collection Responsiveness
A. For each failure to initially respond to a Customer complaint within one (1) business day per Section 6.2.3, and for each additional day on which the complaint is not addressed, which exceed five (5) annually. $150 per occurrence.
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LIQUIDATED DAMAGES
B. For each failure to remove graffiti from Containers, or to replace with Containers bearing no graffiti, within three (3) business days of request from City or Customer.
$50 per occurrence.
C. For each failure to repair or replace a damaged or missing Container within three (3) business days of request from City or Customer in accordance with Section 4.3.1(M).
$50 per occurrence.
D. For each violation under Section 6.2.4 (one month of excessive complaints or one quarter of excessive delays in answering customer service calls). $500 per occurrence.
E. For each occurrence of inaccurate information being provided to Customers by Contractor' s customer service department which exceeds five (5) such occurrences annually.
$100 per occurrence.
F. For each failure to issue a Warning Notice due to Container Contamination or Excluded Waste per Section 3.2.14 or 4.1.13 which exceeds ten (10) such occurrences annually.
$200 per Occurrence.
4. Diversion & SB 1383 Compliance Amount
A. Failure to deliver Collected Recyclables or Organics to the appropriate Processing Facility per Section 5.2.1.
$250 per load.
B. Failure to report loads rejected or not delivered to the Processing Facility due to excessive contamination.
$250 per load.
C. Failure to perform Route Reviews or Waste Audits $250 per event.
D. For each calendar year, beginning September 1, 2025, and ending on August 31, 2035, in which Contractor fails to provide documentation to the City within thirty (30) days of yearend, supporting that it Diverted at least 75 %, or the State -mandated Construction and Demolition Diversion percentage, whichever is greater, of all Construction and Demolition Debris loads it Collects under this Agreement.
$25 for each ton below
tonnage level necessary to
meet State-mandated
Construction and
Demolition Diversion goal,
whichever is greater.
5. Timeliness of Submissions to City Amount
A. Any report shall be considered late until such time as a complete report is received by City in accordance with Section 8.3. For each calendar day a report is late, the daily liquidated damage amount shall be. i) Monthly Reports:
ii) Quarterly Reports:
iii) Annual Reports:
$50 per day.
$75 per day.
$150 per day.
6. Accuracy of Billing Amount
A. Each Customer invoice that is not prepared in accordance with the City’s approved rate schedule, in excess of ten (10) annually:
$25 per occurrence
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7. Customer Education and Outreach Amount
A. Failure to complete the Initial Mailing per Section 6.3.1(A), and thereafter the Annual Brochure/Mailing per Section 6.3.1(D), by June 30 of any Rate Year.
$1,000 per Rate Year
8. Cooperation with Service Provider Transition
A. For each day the route list and/or Customer information requested by City in accordance with Section 14.9 is received after City-established due dates. $250.00 per day.
B. For each day delivery of keys, access codes, remote controls, or other means of access to Solid Waste Containers is delayed beyond as the time described in Section 14.9.
$250.00 per day.
The City may determine the occurrence of events giving rise to liquidated damages through the observation by its own employees or representatives, investigation of Customer complaints or self-reporting by the Contractor.
Prior to assessing liquidated damages, City shall give Contractor notice of its intention to do so.
The notice will include a brief description of the incident(s)/non-performance. Contractor may review (and make copies at its own expense) all information in the possession of City relating to incident(s)/non-performance. Contractor may, within ten (10) days after receiving the notice, request a meeting with City. Contractor may present evidence in writing and through testimony of its employees and others relevant to the incident(s)/non-performance. City will provide Contractor with a written explanation of its determination on each incident(s)/non-performance prior to authorizing the assessment of liquidated damages. The decision of City shall be final.
C. Amount. City may assess liquidated damages for each calendar day or event, as appropriate, that Contractor is determined to be liable in accordance with this Agreement.
D. Timing of Payment. Contractor shall pay any liquidated damages assessed by City in accordance with this Agreement within ten (10) days after they are assessed. If they are not paid within the ten (10) day period, City may proceed against the performance bond required by the Agreement or find Contractor in default and terminate this Agreement pursuant to Section 13.1, or both.
13.8 SUSPENSION OF PERFORMANCE
13.8.1 FORCE MAJEURE
The Parties shall be excused from performing their respective obligations hereunder and from any obligation to pay Liquidated Damages to the extent and for the period of time they are prevented from so performing by reason of floods, earthquakes, pandemics, other acts of nature, war, civil insurrection, riots, acts of any government (including judicial action), and other similar catastrophic events which are beyond the control of and not the fault of the Party claiming excuse from performance hereunder.
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Diamond Bar – VVS 97 Franchise Agreement for Solid Waste Services The interruption or discontinuance of Contractor' s services caused by one (1) or more of the events excused shall not constitute a default by Contractor under this Agreement provided that other services delivered to properties in Diamond Bar (such as and without limitation electricity, gas, water, or Solid Waste Services) have been similarly disrupted as a direct result of the catastrophic event. Notwithstanding the foregoing, however, if Contractor is excused from performing its obligations hereunder for any of the causes listed in this section, City may contract with another provider to perform all or part of this Agreement until such time Contractor is able to perform. If Contractor is unable to renew its performance of this Agreement for a period of thirty (30) days or more, where the City is not significantly impacted by the catastrophic event, City shall nevertheless have the right, in its sole discretion, to terminate flus Agreement by giving ten (10) days' notice.
13.8.2 LABOR UNREST
Labor unrest, including work stoppage or slowdown or sick-out conducted by Contractor' s employees or directed at Contractor is excused from performance only to the extent that the following requirements are met:
• Contractor provides a contingency plan to the City prior to the execution of this Agreement demonstrating how services will be provided. Plan is subject to City Manager approval and Contractor shall amend plan until it meets City requirements, including reasonably demonstrating how City' s basic Collection and sanitary needs will be met to the City's satisfaction.
• Contractor shall meet all requirements of this plan; if Contractor does not meet all requirements, City may choose to revoke this excuse from performance offered under this Agreement and may choose to use enforcement provisions under this Agreement, including Sections 13.1, 13.2 and 13.3.
The party claiming excuse from performance shall, within two (2) days after such party has notice of such cause, give the other party notice of the facts constituting such cause and asserting its claim to excuse under this section.
The interruption or discontinuance of Contractor' s services caused by labor-related events excused under this Section 13.8.2 shall not constitute a default by Contractor under this Agreement. Notwithstanding the foregoing, however, if Contractor is excused from performing its obligations hereunder for any of the causes listed in this section for a period of thirty (30) days or more, City shall nevertheless have the right, at its sole discretion, to terminate this Agreement by giving ten (10) days' notice, and may contract with another party for Solid Waste Services.
13.9 DISPUTE RESOLUTION
Except as may otherwise be set forth expressly herein, all disputes arising under this Agreement shall be resolved as set forth in this section.
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13.9.1 NEGOTIATION AND MEDIATION
The Parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement promptly by negotiations between the Parties' authorized representatives. The disputing Party shall give the other Parties written notice of any dispute. Within five (5) days after delivery of such notice, the authorized representatives shall meet at a mutually acceptable time and place, and thereafter as often as they reasonably deem necessary to exchange information and to attempt to resolve the dispute. If the matter has not been resolved within ten (10) days of the first meeting, any Party may initiate a mediation of the dispute. The mediation shall be facilitated by a mediator that is acceptable to all Parties and shall conclude within thirty (30) days of its commencement, unless the Parties agree to extend the mediation process beyond such deadline. Upon agreeing on a mediator, the Parties shall enter into a written agreement for the mediation services with each Party paying a pro rata share of the mediator' s fee, if any. The mediation shall be conducted in accordance with the Commercial Mediation Rules of the American Arbitration Association; provided, however, that no consequential damages shall be awarded in any such proceeding and each Party shall bear its own legal fees and expenses.
13.9.2 CONFIDENTIALITY
All negotiations and any mediation conducted pursuant to this section shall be confidential and shall be treated as compromise and settlement negotiations, to which Section 1152 of the California Evidence Code shall apply, which Section is incorporated in this Agreement by reference.
13.9.3 INJUNCTIVE RELIEF
Notwithstanding the foregoing provisions, a Party may seek a preliminary injunction or other provisional judicial remedy if in its judgment such action is necessary to avoid irreparable damage or to preserve the status quo.
13.9.4 CONTINUING OBLIGATION
Each Party shall continue to perform its obligations under this Agreement pending final resolution of any dispute arising out of or relating to this Agreement.
13.9.5 FAILURE OF MEDIATION
If after good faith efforts to mediate a dispute under the terms of this Agreement the parties cannot agree to a resolution of the dispute, any party may pursue whatever legal remedies may be available to it at law or in equity before a court of competent jurisdiction and with venue in Los Angeles County.
13.10 ASSURANCE OF PERFORMANCE
City may, at its option and in addition to all other remedies it may have, demand from Contractor reasonable assurances of timely and proper performance of this Agreement, in such form and
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Diamond Bar – VVS 99 Franchise Agreement for Solid Waste Services substance as City may require. If Contractor fails or refuses to provide satisfactory assurances of timely and proper performance in the form and by the date required by City, such failure or refusal shall be an event of default.
ARTICLE 14: OTHER AGREEMENTS OF THE PARTIES
14.1 RELATIONSHIP OF PARTIES
The parties intend that Contractor shall perform the services required by this Agreement as an independent Contractor engaged by City and not as an officer or employee of City nor as a partner of or joint venture with City. No employee or agent or Contractor shall be or shall be deemed to be an employee or agent of City. Except as expressly provided herein, Contractor shall have the exclusive control over the manner and means of conducting the Solid Waste Services performed under this Agreement, and all Persons performing such services. Contractor shall be solely responsible for the acts and omissions of its officers, employees, Companies, Subcontractors and agents. Neither Contractor nor its officers, employees, Companies, Subcontractors and agents shall obtain any rights to retirement benefits, workers' compensation benefits, or any other benefits which accrue to City employees by virtue of their employment with City.
14.2 COMPLIANCE WITH LAW
In providing the services required under this Agreement, Contractor shall at all times, at its sole cost, comply with all Applicable Laws.
14.3 GOVERNING LAW
This Agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of California.
14.4 JURISDICTION
Except for those matters where Federal Courts have exclusive jurisdiction, any lawsuits between the Parties arising out of this Agreement shall be brought and concluded in the courts of the State of California, which shall have exclusive jurisdiction over such lawsuits. With respect to venue, the Parties agree that this Agreement is made in and will be performed in Los Angeles County.
14.5 ASSIGNMENT
Except as may be provided for in Article 12, neither party shall assign its rights, nor delegate, subcontract or otherwise transfer its obligations under this Agreement to any other Person without the prior written consent of the other party. Any such assignment made without the consent of the other party shall be void and the attempted assignment shall constitute a material
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Diamond Bar – VVS 100 Franchise Agreement for Solid Waste Services breach of this Agreement.
For purposes of this section the term "assignment" shall be given the broadest possible interpretation, and shall include, but not be limited to (i) a sale, exchange or other transfer of substantially all of Contractor' s assets dedicated to service under this Agreement to a third party; (ii) a sale, exchange or other transfer of outstanding common stock of Contractor to a third party provided said sale, exchange or transfer may result in a change of control of Contractor; (iii) any dissolution, reorganization, consolidation, merger, re-capitalization, stock issuance or re - issuance, voting trust, pooling agreement, escrow arrangement, liquidation or other transaction which results in a change of ownership or control of Contractor; (iv) any assignment by operation of law, including those resulting from mergers or acquisitions by or of Contractor of any of its Affiliates, insolvency or bankruptcy, making assignment for the benefit of creditors, writ of attachment for an execution being levied against this Agreement, appointment of a receiver taking possession of Contractor' s property, or transfer occurring in the event of a probate proceeding; and (v) any combination of the foregoing (whether or not in related or contemporaneous transactions) which has the effect of any such transfer or change of ownership, or change of control of Contractor.
Contractor acknowledges that this Agreement involved rendering a vital service to City's residents and businesses, and that City has selected Contractor to perform the services specified herein based on (1) Contractor' s experience, skill and reputation for conducting its Solid Waste Services in a safe, effective and responsible fashion, at all times in keeping with applicable Environmental Laws, regulations and best Solid Waste management practices, and (2) Contractor' s financial resources to maintain the required equipment and to support its indemnity obligations to City under this Agreement. City has relied on each of these factors, among others, in choosing Contractor to perform the services to be rendered by Contractor under this Agreement.
If Contractor requests City's consideration of and consent to an assignment, City may deny or approve such request in its complete discretion. No request by Contractor for consent to an assignment need be considered by City unless and until Contractor has met the following requirements:
A. Contractor shall pay to City in advance of consideration of any assignment a flat fee of $250,000 for expenses for City staff costs, consultant and attorney's fees and investigation costs necessary to investigate the suitability of any proposed assignee, and to review and finalize any documentation required as a condition for approving any such assignment;
B. Contractor shall pay the City a transfer fee equal to 1% of the gross revenues times the number of years (pro-rated for partial years) remaining under this Agreement (based on actual rate revenues for the prior 12-months), plus the City’s costs of processing and evaluating the assignment request;
C. Contractor shall furnish City with audited financial statements of the proposed assignee's operations for the immediately preceding three (3) operating years; D. A proforma financial statement (income statement and balance sheet) for the proposed assignee with the projected results of operations assuming that the assignment is
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Diamond Bar – VVS 101 Franchise Agreement for Solid Waste Services completed. Such proforma financial statement shall reflect any debt to be incurred by the assignee as part of the acquisition of Contractor’s operations; and, E. Contractor shall furnish City with satisfactory proof: (i) that the proposed assignee has at least ten (10) years of Solid Waste management experience on a scale equal to or exceeding the sale of operations conducted by Contractor under this Agreement; (ii) that in the last five (5) years, the proposed assignee has not suffered any significant citations or other censure from any federal, state or local agency having jurisdiction over its Solid Waste management operations due to any significant failure to comply with state, federal or local Environmental Laws and that the assignee has provided City with a complete list of such citations and censures; (iii) that the proposed assignee has at all times conducted its operations in an environmentally safe and conscientious fashion; (iv) that the proposed assignee conducts its Solid Waste management practices in accordance with sound Solid Waste management practices in full compliance with all federal, state and local laws regulating the Collection and Disposal of Solid Waste including Hazardous Material; and, (v) of any other information required by City to ensure the proposed assignee can fulfill the Terms of this Agreement in a timely, safe and effective manner.
Under no circumstances shall City be obliged to consider any proposed assignment by City if Contractor is in default at any time during the period of consideration.
14.6 AFFILIATED COMPANIES
Contractor's accounting records shall be maintained on a basis showing the results of Contractor's operations under this Agreement separately from operations in other locations, as if Contractor were an independent entity providing service only to City. The costs and revenues associated with providing service to City shall not be combined, consolidated or in any other way incorporated with those of other operations conducted by Contractor in other locations, or with those of an Affiliate. If Contractor enters into any financial transactions with a Related Party Entity for the provision of labor, equipment, supplies, services, capital, etc., related to the furnishing of service under this Agreement, that relationship shall be disclosed to City, and in the financial reports submitted to City. In such event, City's rights to inspect records, and obtain financial data shall extend to such Related Party Entity or entities.
14.7 CONTRACTING OR SUBCONTRACTING
Contractor shall not engage any contractors or subcontractors for the Collection of Solid Waste.
14.8 BINDING ON ASSIGNS
The provisions of this Agreement shall inure to the benefit to and be binding on the permitted assigns (if any) of the Parties.
14.9 TRANSITION TO NEXT CONTRACTOR
Prior to, and at, the end of the Term or in the event this Agreement is terminated for cause prior to the end of the Term, Contractor shall cooperate fully with City and any subsequent Solid Waste
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Diamond Bar – VVS 102 Franchise Agreement for Solid Waste Services enterprise it designates to assure a smooth transition of Solid Waste Services. Contractor's cooperation shall include, but not be limited to, providing route lists, Billing information and other operating records needed to service all Premises covered by this Agreement.
In recognition of the difficulty inherent in Customer’s difficulty or inability to store two sets of Containers, Contractor shall remove its Containers in coordination with the distribution of Containers by the incoming service provider. Contractor shall cooperate with the City and incoming service provider in agreeing to the timing of Container removal; if parties cannot agree on a phase-out schedule and Contractor does not remove Containers in a timely manner that requires Customers to store two Containers, City, incoming service provider, or another entity may remove Contractor’s Containers and seek cost reimbursement from Contractor through its performance bond, letter of credit or other means. The failure to cooperate with City following termination shall be conclusively presumed to be grounds for specific performance of this covenant and/or other equitable relief necessary to enforce this covenant.
Contractor shall, to the maximum extent feasible, provide a new service provider with all keys, security codes and remote controls used to access garages and Bin enclosures. Contractor shall be responsible for coordinating transfer immediately after Contractor’s final pickups, so as not to disrupt service. Contractor shall provide City with detailed route sheets containing service names and addresses, billing names and addresses, monthly rate, and service levels (quantity, material type, and size of Containers and pickup days) at least 90 days prior to the transition date, and provide an updated list two weeks before the transition and a final list of changes the day before the transition. Contractor shall provide means of access to the new service provider at least one full calendar day (excluding Saturday, Sunday, and Designated Holidays) prior to the first day of Collection by another party, and always within sufficient time so as not to impede in any way the new service provider from easily servicing all Containers.
14.10 PARTIES IN INTEREST
Nothing in this Agreement, whether express or implied, is intended to confer any rights on any Persons other than the parties to it and their representatives, successors and permitted assigns.
14.11 WAIVER
The waiver by either party of any breach or violation of any provisions of this Agreement shall not be deemed to be a waiver of any breach or violation of any other provision nor of any subsequent breach of violation of the same or any other provision. The subsequent acceptance by either party of any moneys which become due hereunder shall not be deemed to be a waiver of any preexisting or concurrent breach or violation by the other party of any provision of this Agreement.
14.12 CONTRACTOR’S INVESTIGATION
Contractor has made an independent investigation (satisfactory to Contractor) of the conditions and circumstances surrounding the Agreement and the work to be performed by it.
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Diamond Bar – VVS 103 Franchise Agreement for Solid Waste Services
14.13 NOTICE
All notices, demands, requests, proposals, approvals, consents, and other communications which this Agreement requires, authorizes, or contemplates shall be in writing and shall either be personally delivered to a representative of the parties at the address below or be deposited in the United States mail, first class postage prepaid, addressed as follows:
If to the City:
City Manager
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 92765
If to the Contractor:
David Perez
President/CEO
Valley Vista Services, Inc.
17445 East Railroad Street
City of Industry, CA 91748
The address to which communications may be delivered may be changed from time to time by a written notice given in accordance with this section.
Notice shall be deemed given on the day it is personally delivered or, if mailed, three days from the date it is deposited in the mail.
This notice shall also be sent by e- mail to the City Manager.
14.14 REPRESENTATIVE OF THE PARTIES
All actions to be taken by City shall be taken by the City Council except as expressly provided herein. The City Council may delegate authority to the City Manager, and/ or to other City employees and may permit such employees, in turn, to delegate some or all of such authority to subordinate employees. Contractor may rely upon actions taken by such delegates if they are within the scope of the authority so delegated to them.
Contractor shall, by the effective date, designate in writing a responsible officer who shall serve as the representative of Contractor in all matters related to the Agreement and shall inform City in writing of such designation and of any limitations upon his or her authority to bind Contractor.
City may rely upon action taken by such designated representative as actions of Contractor unless they are outside the scope of the authority expressly delegated to him/ her by Contractor as communicated to City.
14.15 CITY FREE TO NEGOTIATE WITH THIRD PARTIES
City may investigate all options for the Collection, Transporting, Recycling, Processing and Disposal of Solid Waste for periods during which this Agreement has expired or been terminated.
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Diamond Bar – VVS 104 Franchise Agreement for Solid Waste Services Without limiting the generality of the foregoing, City may solicit proposals from Contractor and from third parties for the provision of Solid Waste Services which are the subject of this Agreement, including without limitation Collection and Processing of Recyclable and Organic Materials, Disposal, and any combination thereof, and may negotiate and execute agreements for such services which will take effect upon the expiration or earlier termination of this Agreement pursuant to Section 13.2 or otherwise.
14.16 COMPLIANCE WITH MUNICIPAL CODE
Contractor shall comply with those provisions of the Diamond Bar City Code which are applicable, and with any and all amendments to such applicable provisions during the term of this Agreement.
14.17 PRIVACY
Contractor shall strictly observe and protect the rights of privacy of Customers. Information identifying individual Customers or the composition or contents of a Customer' s waste stream shall not be revealed to any Person, governmental unit, private agency, or company, unless upon the authority of a court of law, by statute, or upon valid authorization of the Customer. This provision shall not be construed to preclude Contractor from preparing, participating in, or assisting in the preparation of waste characterization studies or waste stream analyses which may be required by AB 939. This provision shall not apply to reports or records provided to City pursuant to this Agreement.
14.18 PROPRIETARY INFORMATION, PUBLIC RECORDS
The City acknowledges that a number of the records and reports of Contractor are proprietary and confidential. Contractor is obligated to permit City inspection of its records on demand and to provide copies to City where requested. City will endeavor to maintain the confidentiality of all proprietary information provided by Contractor. Notwithstanding the foregoing, any documents provided by Contractor to City that are public records may be disclosed pursuant to the California Public Records Act.
ARTICLE 15: MISCELLANEOUS AGREEMENTS
15.1 ENTIRE AGREEMENT
This Agreement contains the entire integrated agreement and understanding concerning the subject matter herein and supersedes and replaces any prior negotiations, promises, proposals (including Contractor's Proposal), and agreements between the Parties, whether written or oral.
The. Parties acknowledge this document has been executed with the consent and upon the advice of counsel. Each of the Parties acknowledges that no Party or agent or attorney of any other party
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Diamond Bar – VVS 105 Franchise Agreement for Solid Waste Services has made any promise, representation, or warranty, express or implied, not contained in this Agreement, to induce the other Party to execute this instrument.
15.2 SECTION HEADINGS
The article headings and section headings in this Agreement are for convenience of reference only and are not intended to be used in the construction of this Agreement nor to alter or affect any of its provisions.
15.3 REFERENCES TO LAWS AND OTHER AGREEMENTS
All references in this Agreement to laws shall be understood to include such laws as they may be subsequently amended or recodified, unless otherwise specifically provided.
15.4 INTERPRETATION
This Agreement, including the Exhibits attached hereto, shall be interpreted and construed reasonably and neither for nor against either Party, regardless of the degree to which either Party participated in its drafting.
15.5 AGREEMENT
This Agreement may not be modified or amended in any respect except by a writing sighed by the Parties.
15.6 SEVERABILITY
Invalidation of any of the provisions contained in this Agreement, or of the application thereof to any person, by judgment or court order, shall in no way affect any of the other provisions hereof or the application thereof to any other person or circumstance, and that same shall remain in full force and effect, unless enforcement of this Agreement, as so invalidated, would be unreasonable or inequitable under all the circumstances or would frustrate the purposes of this Agreement and/ or the rights and obligations of the parties hereto.
15.7 EXHIBITS
Each of Exhibits identified as Exhibit "1” through "6” is attached hereto and incorporated herein and made a part hereof by this reference.
15.8 ATTORNEYS’ FEES
If either Party to this Agreement is required to initiate or defend or made a party to any action or proceeding between the Parties in any way connected with this Agreement, the prevailing Party in such action or proceeding, in addition to any other relief which may be granted, whether legal or equitable, shall be entitled to recover its reasonable attorney' s fees and costs from the opposing Party. Attorneys' fees shall include attorney' s fees on any appeal. A Party entitled to attorney' s fees shall be entitled to all other reasonable costs for investigating such action, taking
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Diamond Bar – VVS 106 Franchise Agreement for Solid Waste Services depositions and discovery, expert fees, and all other necessary costs the court allows which are incurred in such litigation. All such fees shall be deemed to have accrued on commencement of such action.
[SIGNATURE PAGE FOLLOWS]
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Diamond Bar – VVS 107 Franchise Agreement for Solid Waste Services IN WITNESS WHEREOF, City and Contractor have executed this Agreement as of the day and year first above written.
CITY OF DIAMOND BAR VALLEY VISTA SERVICES, INC.
By: By:
Dan Fox David Perez
City Manager President
Approved as to form: By:
Christopher Perez
Chief Financial Officer
By:
Omar Sandoval
City Attorney
ATTEST:
By:
Kristina Santana
City Clerk
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Diamond Bar – VVS 108 Franchise Agreement for Solid Waste Services EXHIBITS 1-7:
Exhibit 1: Maximum Monthly Rates
Exhibit 2: Rate Adjustment Procedure
Exhibit 3: List of Designated Facilities
Exhibit 4: List of Diversion Program Materials
Exhibit 5: Contractor’s Faithful Performance Bond
Exhibit 6: Contractor’s Proposal
Exhibit 7: Report Format
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City of Diamond Bar - VVS 1 of 3 Solid Waste Services Franchise Agreement EXHIBIT 1 - MAXIMUM MONTHLY RATES
Single-Family Dwelling
Service Description Prior
Rates
Single-Family Dwelling - 35G trash $29.89 Unit / Month
Single-Family Dwelling - 64G trash $35.39 Unit / Month
Single-Family Dwelling - 96G trash $40.11 Unit / Month
Single-Family Dwelling - 35G trash-senior $23.91 Unit / Month Single-Family Dwelling - 64G trash-senior $31.46 Unit / Month Single-Family Dwelling - 96G trash-senior $32.09 Unit / Month Additional charge for 35G trash beyond (1) one $5.98 Unit / Month Additional charge for 64G trash beyond (1) one $7.08 Unit / Month Additional charge for 96G trash cart beyond (1) one. 2 $8.02 Unit / Month Additional charge for recyclables cart beyond (2) two 3 $2.48 Unit / Month Additional charge for organics cart beyond (2) two. 4 $7.08 Unit / Month Additional charge for backyard service. 5 $6.00 Unit / Month Additional charge for refuse cart overage beyond two (2) annual pickup events and one (1) year-end pickup. 6
$7.08 Per Event
Cart Overage Charge for overflowing container upon second and subsequent occurrence in 3-month period $7.08 Per Event
Bulky Item Pickup - beyond four (4) pickup collection events per calendar year 7 $45.00 Per Event Contamination Fee upon third and subsequent occurrence in 12-month period $10.00 Per Event Damaged Cart Replacement 8 $100.00 Per Cart
Cart Exchange after free after free-exchange period. $25.00 Per Cart NOTES
1. Standard Service includesthree (3) carts; One each for refuse,recycling, and organics. The Monthly Rate is based on the refuse cart size chosen by the customer. Customers may choose 35, 64, or 96-gallons carts for recycling and/or organics. Default sizesfor all three waste streams are 64 gallon.
2. Standard Service includes one (1) cart for trash. Customers may order additional trash carts at an additional charge.
3. Standard Service includes up to two (2) carts for recyclables. Customers may order additional recyclables carts at an additional charge. This rate will apply to any size cart.
4. Standard Service includes up to two (2) carts for organics. Customers may order additional organics carts at an additional charge.
5. Contractor shall roll out and return carts for any Customer who is legally or medically recognized as disabled at no additional charge.
6. Contractor may charge for additional pickups beyond two annual pickups per calendar year and an end-ofyear pickup for trash.
7. Contractor may charge for additional bulky item pickups beyond four annual pickups per calendar year.
Customers may put out up to 3 cubic yards of material at each pickup event.
8. Contractor may charge for replacement of carts if due to provable negligence.
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City of Diamond Bar - VVS Page 2 of 3 Solid Waste Services Franchise Agreement EXHIBIT 1 - MAXIMUM MONTHLY RATES
Residential Bins
TRASH CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
1.5 cubic yard $165.98 $305.13 $457.69 $610.26 $714.49 $811.48 $43.98 2 cubic yard $176.57 $326.29 $489.44 $652.58 $767.40 $874.96 $47.98 3 cubic yard $197.73 $368.62 $552.93 $737.23 $873.21 $1,001.94 $55.56
RECYCLING CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
1.5 cubic yard $82.99 $152.57 $228.85 $305.13 $357.25 $405.74 $21.99 2 cubic yard $88.29 $163.15 $244.72 $326.29 $383.70 $437.48 $23.99 3 cubic yard $98.87 $184.31 $276.47 $368.62 $436.61 $500.97 $27.78
ORGANICS CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Addl
Pickup
1.5 cubic yard $165.98 $305.13 $457.69 $610.26 $714.49 $811.48 $43.98 2 cubic yard $176.57 $326.29 $489.44 $652.58 $767.40 $874.96 $47.98 3 cubic yard $197.73 $368.62 $552.93 $737.23 $873.21 $1,001.94 $55.56
OTHER SERVICES
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Scout Service $83.81 $199.69 $299.54 $399.39 $499.23 $599.07 Container Lock Charge $15.50
Enclosure Lock Charge $15.50
Sunday Service - Each Service $75.00
Valet Service for Carts $6.00
NOTES
Subscription to a trash bin shall include up to 2 Recycling and 2 Organics 96-Gal Carts.
Alternatively, customer may choose Recycling Bin Service or Organics Bin at an additional charge.
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City of Diamond Bar - VVS Page 3 of 3 Solid Waste Services Franchise Agreement EXHIBIT 1 - MAXIMUM MONTHLY RATES
Roll Off Box Other Services
ROLL OFF BOX HAULING SERVICE Rate
Roll off boxes and compactors (all sizes). Includes delivery and removal. $280.00 per haul Roll off boxes and compactors (all sizes). Includes delivery and removal.
Customer owned equipment. $280.00 per haul
ROLL OFF BOX DISPOSAL / PROCESSING / OTHER FEES Rate
Solid waste (transfer only - no processing) $93.99 perton Solid waste processing (MRF) 1 $110.99 perton
Commingled recyclables processing $65.00 perton
Segregated green waste $117.67 perton
Segregated food waste $117.67 perton
Organics $117.67 perton
C&D processing 2 $93.99 perton
Roll-off box cleaning beyond one (1) per year. $150.00 per event Redelivery/Return trip/Dry run $195.00 per event
Temporary roll-off daily rental after 7 days with no dump $35.00 per day Relocation fee $175.00 per event
Sunday service surcharge $75.00 per event
TEMPORARY BIN SERVICE Rate
3 CY bin - deliver, pickup and one dump $167.00 per event 3 CY bin additional dump $60.00 per event
6 CY bin - deliver, pickup and one dump $206.00 per event 6 CY bin additional dump $68.00 per event
Daily rental after 7 days $35.00 per haul
BULKY ITEM COLLECTION Rate
MFD bulky item pickup - beyond four (4) pickup collection events per year. $40.00 per haul OTHER FEES Rate
Bin cleaning bin fee beyond one (1) per year. $68.00 per event Enclosure clean-out fee due to overflowing containers. $80.00 per event Bin Exchange beyond once per Agreement Year $125.00 per event Contamination fee upon third and subsequent occurrence in 12-month period. $75.00 per event Late payment charge (unpaid balance each month after 30 days past due date) 1.50% per month Emergency service - 1 Crew & 1 Truck $125.00 per hour
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services Applications for rate adjustments shall be prepared in accordance with the procedures provided herein together with an Excel Worksheet entitled Exhibit 2 Rate Adjustment Procedure.
The rate adjustment calculation shall be prepared by completing the separate tabs in the Excel Worksheet; Tab 1A – SFD Carts and Bins, TAB 1B – Roll Off Box Hauling, Tab 1C – Other Services, and Tabs 2A, 2B and 2C which contain the previous period rates. Tabs 3A – Adjusted SFD Rates, Tab 3B – Adjusted Bin Rates, and 3C – Adjusted Roll Off & Other Rates will automatically calculate the adjusted rates based on the input into the previous worksheets.
1. Procedure for SFDCarts &Bins –TAB 1A
Step One: Calculate Collection Component Percentage Change.
Table 1 – Tab 1A Example of Step One
The Collection Cost Component shall be calculated based on the following Cost Categories and Indices.
Cost Category Index
Labor Driver rates based on labor agreement.
Fuel Producer Price Index WPU05522101 – Commodity data for Fuels and related products and power-Commercial natural gas, not seasonally adjusted.
Equipment Producer Price Index PCU33612-33612 – Industry data for Heavy duty truck manufacturing, not seasonally adjusted.
All Other Consumer Price Index CUURS49ASA0L1E – All items less food and energy in Los AngelesLong Beach-Anaheim, CA, all urban consumers, not seasonally adjusted.
The following procedural steps are for completing Step One in Tab 1A – SFD Carts & Bins (refer to Table 1 above.)
1) In Column A, enter the “Previous Period Index Value” for each cost category. The values in this worksheet serve as an example only. For Rate Year July 1, 2026 rate adjustment application, the "Previous Period Index Value" shall be the annual average values of the indices for the year ending December 2025. (Refer to Section 4 for example of annual average calculation)
A B C D E F
Row Cost Category
Previous
Period Index
Value 1
New Index
Value 2
Percent
Change in
Index (COL B -
COL A) / COL A
Component
Weighting 3
Weighted
Percentage
Change
(COL C * COL D)
Index
Source
1 Labor 26.2500 27.0400 3.0095% 19.3400% 0.5820% Note 12 2 Fuel 299.7508 270.7215 -9.6845% 1.1800% -0.1143%
3 Equipment 156.7432 160.3549 2.3042% 9.7200% 0.2240%
4 Other (Except Material Handling) 305.4580 316.9430 3.7599% 35.1400% 1.3212% 5 Total Collection Component 65.380% 2.0130%
STEP ONE: Calculate Collection Component Percentage Change
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 2 Franchise Agreement for Solid Waste Services For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the "Previous Period Index Value" shall be the indices values from the previous year's rate adjustment application Column B.
2) In Column B, enter the "New Index Value" for each cost category. The “New Index Value” shall be the annual average values of the indices ending December of the prior year. 3) In Column D, enter the “Component Weighting” for each cost category. The values entered in Table 1, Column D were derived from the Contractor’s proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
For Subsequent rate adjustment applications beginning with Rate Year July 1, 2027, "Component Weightings" shall be as calculated in Step 6.
Step Two: Calculate Material Handling Component Percentage Change.
Table 2 – Tab 1A Example of Step Two
The following procedural steps are for completing Step Two in Tab 1A – SFD Carts & Bins (refer to Table 2 above).
1) In Column G, enter the “Previous Period Index Value” for the material handling. The values in this worksheet serve as an example only. For the Rate Year July 1, 2026 rate adjustment application, the "Previous Period Index Value" shall be the per ton tipping fee in effect at Puente Hills MRF in December 2025.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the "Previous Period Index Value" for the material handling component shall be the per ton tipping fee from the previous year’s rate adjustment application Column H. 2) In Column H, enter the "New Index Value" for the material handling component. The “New Index Value” shall be the per ton tipping fee in effect at Puente Hills MRF in December of the previous year.
G H I
Cost Component
Previous
Period Index
Value 4
New Index
Value 5
Percent Change in Index
(COL H - COL H) / COL H
6 Material Handling 87.26 90.00 3.1400%
STEP TWO: Calculate Material Handling Component Percentage Change
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 3 Franchise Agreement for Solid Waste Services Step Three: Calculate Material Handling Component Index.
Table 3 – Tab 1A Example of Step Three
The following procedural steps are for completing Step Three in Tab 1A – SFD Carts & Bins (refer to Table 3 above.)
1) Material handling facilities listed in Table 3 above are the material handling facilities planned for use under this agreement as proposed by Contractor in their Proposal. 2) In Column J, enter the Previous Period Tipping Fee for the material handling facilities. The values entered in Table 3, Column K were provided by the Contractor in their Proposal and proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the "Previous Period Tipping Fee" values shall be the values from the previous year's rate adjustment application Column N.
3) In Column K, enter the Previous Period Tonnage delivered to each of the material handling facilities. The values entered in Table 3, Column K were provided by the Contractor in their Proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application. 4) In Column O, enter the total tons delivered to each facility for the previous 12-month period ending December 31st.
Step Four: Calculate Percentage Change in Weighted Material Handling Component Index.
Table 4 – Tab 1A Example of Step Four
J K L M N O P
Row Material Handling Facilities 6
Previous
Period
Tipping Fee 7
Previous
Period
Tonnage 8
Previous Period
Material
Handling Cost
(COL J * COL K)
Percent
Change in
Index (COL I
Row 6)
Adjusted
Tipping Fee
(COL J * COL
M)
12 Month
Period Ending
December
Tonnage 9
New Material
Handling Cost
(COL N * COL
O)
7 GCR&T Refuse Transfer to El Sobrante $63.48 14,643.0 $929,537.64 3.1400% $65.47 14,311.2 $936,998.85 8 GCR&T Recyclables Processing $120.66 3,640.0 $439,202.40 3.1400% $124.45 3,971.8 $494,290.62 9 GCR&T Organics Transfer to Agromin $100.79 6,541.0 $659,267.39 3.1400% $103.95 6,541.0 $679,968.66 10 Unused $0.00
11 Totals 24,824.0 $2,028,007.43 24,824.0 $2,111,258.12 12 Material Handling Index Value Prior Period (L11 / K11) >> $81.6954 New Value (P11 / O11) >> $85.0491 STEP THREE: Calculate Material Handling Component Index
Q R S T U
Row Cost Component
Previous Index
Value
(COL L, ROW
12)
New Index
Value
(COL P, ROW
12)
Percent Change in
Index
(COL Q - COL R) / COL
Q
Component
Weighting 10
Weighted
Percentage
Change
13 Material Handling Component 81.6954 85.0491 4.1050% 34.6200% 1.4212% STEP FOUR: Calculate Percentage Change in Weighted Material Handling Index
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 4 Franchise Agreement for Solid Waste Services The following procedural steps are for completing Step Four in Tab 1A – SFD Carts & Bins (refer to Table 4 above).
1) In Column T, Row 13, enter the Component Weighting for material handling.
The value entered in Table 4, Column T was derived from the Contractor’s Proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the "Component Weighting" for the material handling component shall be as calculated in Step 6.
Step Five: Calculate The Permitted Percentage Rate Change.
Table 5 – Tab 1A Example of Step Five
The following procedural steps are for completing Step Five in Tab 1A – SFD Carts & Bins (refer to Table 5 above).
1) Enter any “Allowed Carry Over” percentage from prior period(s) into Column W, Row 16. 2) The permitted percentage rate adjustment is calculated in Column Z, Row 16.
Step Six: Calculate Cost Component Weightings For Future Rate Adjustment Calculations.
Table 6 – Tab 1A Example of Step Six
V W X Y Z
Row Cost Component
This Period
Percentage
Rate
Adjustment
Allowed Carry
Over Previous
Period(s)
Total Allowed
Percentage Rate
Adjustment
(COL V + COL W)
Maximum 5%
any Rate Year
(Next Periods
Carryover) 11
Total Permitted
Percentage Rate
Adjustment
(COL X - COL Y) 11
14 Collection Component 2.013%
15 Material Handling Component 1.421%
16 Total 3.430% 0.000% 3.4300% 0.0000% 3.4300%
STEP FIVE: Calculate the Permitted Percentage Rate Change
AA AB AC AD AE
Row Cost Component
Component
Weighting This
Period
Percentage
Change as
Applied to Rate
Adjustment
Increase in Cost
Components
(COL AA * COL AB)
Cost Component
Increased
(COL AA + COL
AC)
Cost Components
Reweighted to
Equal 100% for
Future
Adjustments
17 Labor 19.3400% 0.5820% 0.1126% 19.4526% 19.2430%
18 Fuel 1.1800% -0.1143% -0.0013% 1.1787% 1.1660%
19 Equipment 9.7200% 0.2240% 0.0218% 9.7418% 9.6368%
20 Other (Except Material Handling 35.1400% 1.3212% 0.4643% 35.6043% 35.2206% 21 Material Handling Component 34.6200% 1.4212% 0.4920% 35.1120% 34.7337% 22 Total 100.0000% 3.4341% 1.0893% 101.0893% 100.0001%
STEP SIX: Calculate the Cost Components Weighting for Future Rate Adjustment Calculation
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 5 Franchise Agreement for Solid Waste Services In step six, the component weights are automatically reset to equal 100% for use in the subsequent rate adjustment.
2. Procedure for Roll Off Box Hauling –Tab 1B
Step One: Calculate Collection Component Percentage Change.
Table 7 – Tab 1B Example of Step One
The Hauling Cost Component shall be calculated based on the following Cost Categories and Indices.
Cost Category Index
Labor Driver rates based on labor agreement.
Fuel Producer Price Index WPU05522101 – Commodity data for Fuels and related products and power-Commercial natural gas, not seasonally adjusted.
Equipment Producer Price Index PCU33612-33612 – Industry data for Heavy duty truck manufacturing, not seasonally adjusted.
All Other Consumer Price Index CUURS49ASA0L1E – All items less food and energy in Los AngelesLong Beach-Anaheim, CA, all urban consumers, not seasonally adjusted.
The following procedural steps are for completing Step One in Tab 1B – Roll Off Box Hauling (refer to Table 7 above).
1) In Column A, enter the “Previous Period Index Value” for each cost category. The values in this worksheet serve as an example only. For Rate Year July 1, 2026 rate adjustment application, the "Previous Period Index Value" shall be the annual average values of the indices for the year ending December 2025.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the "Previous Period Index Value" shall be the indices values from the previous year's rate adjustment application Column B.
2) In Column B, enter the "New Index Value" for each cost category. The “New Index Value” shall be the annual average values of the indices ending December of the prior year.
A B C D E F
Row Cost Category
Previous
Period Index
Value 1
New Index
Value 2
Percent Change
in Index (COL B -
COL A) / COL A
Component
Weighting 3
Weighted
Percentage
Change
(COL C * COL D) Index Source
1 Labor 26.2500 27.0400 3.0095% 19.3400% 0.5820% Note 5 2 Fuel 299.7508 270.7215 -9.6845% 1.1800% -0.1143%
3 Equipment 156.7432 160.3549 2.3042% 9.7200% 0.2240%
4 Other (Except Material Handling) 305.4580 316.9430 3.7599% 35.1400% 1.3212% 5 Total Hauling Component 65.3800% 2.0130%
STEP ONE: Calculate Hauling Component Percentage Change
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 6 Franchise Agreement for Solid Waste Services 3) In Column D, enter the “Component Weightings” for each cost category. The values entered in Table 7, Column D were derived from the Contractor’s proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
For Subsequent rate adjustment applications, "Component Weightings" shall be as calculated in Step 3.
Step Two: Calculate The Permitted Percentage Rate Change.
Table 8 – Tab 1B Example of Step Two
The following procedural steps are for completing Step Two in Tab 1B – Roll Off Box Hauling (refer to Table 8 above).
1) Enter any “Allowed Carry Over” percentage from prior period(s) into Column H, Row 6. 2) The permitted percentage rate adjustment is calculated in Column K, Row 6.
Step Three: Calculate Cost Component Weightings For Future Rate Adjustment Calculations.
Table 9 – Tab 1B Example of Step Three
In step three, the component weights are automatically reset to equal 100% for use in the subsequent rate adjustment.
3. Procedure for Other Services –Tab 1C
The following procedure applies for Tab 1C – Other Services. Other services are those that do not have a material handling component such as scout service, container lock, bin cleaning service, etc.
G H I J K
Row Cost Component
This Period
Percentage
Rate
Adjustment
Allowed
Carry Over
Previous
Period(s)
Total Allowed
Percentage Rate
Adjustment
(COL G + COL H)
Maximum 5%
any Rate Year
(Next Periods
Carryover) 4
Total Permitted
Percentage Rate
Adjustment
(COL X - COL Y) 4
6 Hauling Component 2.0100% 0.0000% 2.0100% 0.0000% 2.0100% STEP TWO: Calculate the Permitted Percentage Rate Change
L M N O P
Row Cost Category
Component
Weighting
This Period
Percentage
Change as
Applied to
Rate
Adjustment
Increase in Cost
Components
(L * M)
Cost
Component
Increased
(L + N)
Cost Components
Reweighted to
Equal 100% for
Future
Adjustments
7 Labor 19.3400% 0.5820% 0.1126% 19.4526% 29.4837%
8 Fuel 1.1800% -0.1143% -0.0013% 1.1787% 1.7865%
9 Equipment 9.7200% 0.2240% 0.0218% 9.7418% 14.7653%
10 Other 35.1400% 1.3212% 0.4643% 35.6043% 53.9645%
11 Total 65.3800% 2.0130% 0.5973% 65.9773% 100.0000%
STEP THREE: Calculate the Cost Components Weighting for Future Rate Adjustment Calculation
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 7 Franchise Agreement for Solid Waste Services Step One: Calculate Service Cost Component Percentage Change Table 10 – Tab 1C Example of Step One
The Service Component shall be calculated based on the following Cost Categories and Indices.
Cost Category Index
Labor Driver rates based on labor agreement.
Fuel Producer Price Index WPU05522101 – Commodity data for Fuels and related products and power-Commercial natural gas, not seasonally adjusted.
Equipment Producer Price Index PCU33612-33612 – Industry data for Heavy duty truck manufacturing, not seasonally adjusted.
All Other Consumer Price Index CUURS49ASA0L1E – All items less food and energy in Los AngelesLong Beach-Anaheim, CA, all urban consumers, not seasonally adjusted.
The following procedural steps are for completing Step One in Tab 1C – Other Services (refer to Table 10 above).
1) In Column A, enter the “Previous Period Index Value” for each cost category. The values in this worksheet serve as an example only. For Rate Year July 1, 2026 rate adjustment application, the "Previous Period Index Value" shall be the annual average values of the indices for the year ending December 2025.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the "Previous Period Index Value" shall be the indices values from the previous year's rate adjustment application Column B.
2) In Column B, enter the "New Index Value" for each cost category. The “New Index Value” shall be the annual average values of the indices ending December of the prior year. 3) In Column D, enter the “Component Weightings” for each cost category. The values entered in Table 10, Column D were derived from the Contractor’s proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
A B C D E F
Row Cost Category
Previous
Period Index
Value 1
New Index
Value 2
Percent Change
in Index (COL B -
COL A) / COL A
Component
Weighting 3
Weighted
Percentage Change
(COL C * COL D) Index Source
1 Labor 26.2500 27.0400 3.0095% 19.3400% 0.5820% Note 5 2 Fuel 299.7508 270.7215 -9.6845% 1.1800% -0.1143%
3 Equipment 156.7432 160.3549 2.3042% 9.7200% 0.2240%
4 Other (Except Material Handling) 305.4580 316.9430 3.7599% 69.7600% 2.6229% 5 Totals 100.000% 3.3147%
STEP ONE: Calculate Percentage Change in Index
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 8 Franchise Agreement for Solid Waste Services For Subsequent rate adjustment applications, "Component Weightings" shall be as calculated in Step 3.
Step Two: Calculate The Permitted Percentage Rate Change.
Table 11 – Tab 1C Example of Step Two
The following procedural steps are for completing Step Two in Tab 1C – Other Services (refer to Table 11 above).
1) Enter any “Allowed Carry Over” percentage from prior period(s) into Column H, Row 6. 2) The permitted percentage rate adjustment is calculated in Column K, Row 6.
Step Three: Calculate Cost Component Weightings For Future Rate Adjustment Calculations.
Table 12 – Tab 1C Example of Step Three
In step three, the component weights are automatically reset to equal 100% for us in the subsequent rate adjustment.
4. Procedure for Calculating Adjusted Rates – Tab 2A, 2B, and 2C Step One: Enter the previous period SFD Rates into Tab 2A Step Two: Enter the previous period Bin Rates into Tab 2B Step Three: Enter the previous period Roll Off and Other Rates into Tab 2C
G H I J K
Row
This Period
Percentage
Rate
Adjustment
Allowed
Carry Over
Prior
Period(s)
Total Allowed
Percentage
Rate
Adjustment
(COL G + COL
H)
Maximum 5%
any Rate Year
(Next Period
Carryover) 4
Total Permitted
Percentage Rate
Adjustment
(COL I - COL J) 4
6 Service Component 3.100% 0.000% 3.100% 0.000% 3.100%
STEP TWO: Calculate the Permitted Percentage Rate Change
L M N O P
Row Cost Category
Component
Weighting
This Period
Percentage
Change as
Applied to
Rate
Adjustment
Increase in
Cost
Components
(COL L * COL
M)
Cost
Component
Increased
(COL L + COL
N)
Cost Components
Reweighted to
Equal 100% for
Future
Adjustments
7 Labor 21.5000% 0.6470% 0.1391% 21.6391% 21.2827%
8 Fuel 2.3000% -0.2227% -0.0051% 2.2949% 2.2571%
9 Equipment 13.0000% 0.2995% 0.0389% 13.0389% 12.8242%
10 Other (Except Material Handling) 63.2000% 2.3763% 1.5018% 64.7018% 63.6361% 11 Total 100.0000% 3.1001% 1.6747% 101.6747% 100.0001%
STEP THREE: Calculate the Cost Components Weighting for Future Rate Adjustment Calculation
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 9 Franchise Agreement for Solid Waste Services For Rate Year July 1, 2026 rate adjustment application, the previous period rates shall be the approved rates for rate year 2024/2025. For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the previous period rates shall be the prior Rate Year’s approved rates.
Upon completion of the procedures established in Sections 1 through 4, the maximum rates will calculate automatically in Tab 3A – Adjusted SFD Rates, Tab 3B – Adjusted Bin Rates, and 3C – Adjusted Rolloff and Other Rates.
5. Average Annual Change in Published Indices
Fuel Index
The fuel rate adjustment index is calculated using the “average annual change” as demonstrated in the example below, measured for the 12 months ending December prior to the Rate Year anniversary date compared to the 12 months ending December in the previous year. The Bureau of Labor Statistics publishes the Producer Price Index for Fuels and Related Products and Power – Natural Gas.
In the example below, the average annual index for the 12 months ended December 2023 of 270.7215 is the “New Index Value” for Fuel and it is to be entered into Column B, Row 2 of the Rate Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, and 1C – Other Services.
The average annual index for the 12 months ended December 2022 of 299.7508 is the “Previous Period Index Value” for fuel and it is to be entered into Column A, Row 2 of the Rate Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, 1C – Other Services.
This would result in a -9.6845% decrease to the Fuel cost category of the rates as calculated in Column C, Row 2 in Tabs 1A, 1B, and 1C.
PPI Commodity Data
Series Id: WPU05522101
Not Seasonally Adjusted
Series Title: PPI Commodity data for Fuels and related products and power-Commercial natural gas, not seasonally adjusted
Group: Fuels and related products and power
Item: Commercial natural gas, Pacific
Base Date: 199012
Source: https://data.bls.gov/timeseries/WPU05522101
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 10 Franchise Agreement for Solid Waste Services Equipment Index
The PPI rate adjustment index is calculated using the “average annual change” as demonstrated in the example below, measured for the 12 months ending December prior to the Rate Year anniversary date compared to the 12 months ending December in the previous year.
In the example below, the average annual index for the 12 months ended December 2023 of 160.3549 is the “New Index Value” for Equipment and it is to be entered into Column B, Row 3 of the Rate Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, 1C – Other Services.
The average annual index for the 12 months ended December 2022 of 156.7432 is the “Previous Period Index Value” for Equipment and it is to be entered into Column A, Row 3 of Tab 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, 1C – Other Services.
This would result in a 2.3042% increase to the Equipment cost category of the rates as calculated in Column C, Row 3 of Tabs 1A, 1B, and 1C.
PPI Industry Data
Series Id: PCU33612-33612-
Series Title: PPI industry data for Heavy duty truck manufacturing, not seasonally adjusted Industry: Heavy duty truck manufacturing
Product: Heavy duty truck manufacturing
Base Date: 200312
Source: https://data.bls.gov/
PPI Commodity Data
Series Id: WPU05522101
Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual 2014 195.0000 202.2000 216.3000 209.1000 206.2000 201.6000 203.1000 197.1000 195.3000 191.4000 193.6000 198.3000 200.7667 2015 196.6000 189.8000 183.1000 175.0000 169.3000 173.6000 173.5000 174.9000 171.0000 170.4000 171.1000 171.1000 176.6167 2016 173.1000 171.4000 164.2000 163.2000 161.4000 161.7000 170.3000 176.5000 176.5000 178.5000 183.4000 184.5000 172.0583 2017 192.1000 190.7000 188.5000 188.8000 188.1000 190.2000 187.4000 187.3000 185.8000 184.8000 190.9000 194.0000 189.0500 2018 193.1000 201.0000 195.8000 190.5000 184.6000 183.7000 185.1000 188.9000 186.1000 185.1000 191.3000 203.0000 190.6833 2019 203.5000 199.7000 198.5000 193.8000 187.0000 186.6000 185.4000 188.5000 184.4000 185.6000 190.9000 193.4000 191.4417 2020 195.1000 191.2000 187.3000 180.7000 178.8000 180.7000 178.5000 181.4000 185.6000 184.8000 200.8000 202.2000 187.2583 2021 206.2000 208.3000 212.7000 213.9000 215.9000 222.1000 223.6250 232.5240 238.5540 254.8440 267.3180 267.6130 230.2982 2022 269.8120 267.5040 265.5180 273.0230 291.6530 317.0510 306.7300 321.1900 330.3090 317.9990 312.2300 323.9900 299.7508 2023 364.2930 318.3540 282.9800 260.5790 244.8270 242.0070 246.6130 251.0810 245.7170 250.4990 269.6930 272.0150 270.7215 2024 272.211(P) 273.192(P)
-9.6845%
P : Preliminary. All indexes are subject to monthly revisions up to four months after original publication.
Percent Change in Index (270.72150 - 299.7508) / 299.7508
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 11 Franchise Agreement for Solid Waste Services CPI Index
The CPI rate adjustment index is calculated using the “average annual change” as demonstrated in the example below, measured for the 12 months ending December prior to the Rate Year anniversary date compared to the 12 months ending December in the previous year.
In the example below, the average annual index for the 12 months ended December 2023 of 316.9430 is the “New Index Value” for Other (Except Material Handling) and is to be entered into Column B, Row 4, of the Rate Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, and 1C – Other Services.
The average annual index for the 12 months ended December 2022 of 305.4580 is the “Previous Period Index Value” for “Other (Except Material Handling)” and is to be entered into Column A, Row 4 of the Rate Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, and 1C – Other Services.
This would result in a 3.7599% increase to the Other (Except Material Handling) cost category of the rates as calculated in Column C, Row 4 of Tabs 1A, 1B, and 1C.
CPI for All Urban Consumers (CPI-U)
Series Id: CUURS49ASA0L1E
Not Seasonally Adjusted
Series Title: All items less food and energy in Los Angeles-Long Beach-Anaheim, CA, all urban consumers, not seasonally adjusted
Area: Los Angeles-Long Beach-Anaheim, CA
Item: All items less food and energy
Base Period: 1982-84=100
Source: https://data.bls.gov/timeseries/CUURS49ASA0L1E
PPI Industry Data
Series Id: PCU33612-33612-
Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual 2014 138.8000 139.2000 139.3000 139.1000 139.1000 139.1000 139.1000 139.4000 139.4000 139.6000 139.7000 139.6000 139.2833 2015 140.7000 140.9000 141.9000 141.9000 141.7000 141.7000 142.3000 142.4000 142.4000 142.5000 142.7000 142.9000 142.0000 2016 144.3000 144.3000 144.2000 144.6000 144.8000 144.6000 144.6000 144.8000 145.2000 145.0000 145.2000 145.4000 144.7500 2017 147.8000 147.6000 147.4000 148.2000 148.2000 147.3000 147.6000 147.7000 147.4000 147.0000 147.4000 147.5000 147.5917 2018 147.6000 148.5000 148.7000 148.5000 148.8000 148.8000 149.2000 150.3000 150.3000 150.3000 150.3000 150.3000 149.3000 2019 150.5000 150.5000 150.5000 150.5000 150.5000 150.5000 151.1000 151.1000 151.1000 151.1000 151.1000 151.1000 150.8000 2020 151.8000 151.8000 151.8000 151.8000 151.8000 151.8000 152.6000 152.6000 152.6000 152.7000 152.7000 152.9000 152.2417 2021 152.9000 152.9000 153.0000 153.1000 153.2000 153.4000 153.4500 153.7860 153.7860 153.8380 154.0220 154.0220 153.4503 2022 154.6460 154.7010 154.7010 154.7010 156.8450 157.5270 157.5460 157.6830 157.7430 158.1470 158.2320 158.4460 156.7432 2023 158.5920 159.4920 159.4940 159.6290 159.8490 160.3320 160.9030 160.9040 161.1860 161.2230 161.2880 161.3670 160.3549 2024 161.367(P) 161.633(P)
Percent Change in Index (160.3549 - 156.7432) / 156.7432 2.3042%
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 12 Franchise Agreement for Solid Waste Services Consumer Price Index for All Urban Consumers (CPI-U)
Series Id: CUURS49ASA0L1E
Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual 2014 239.084 239.908 240.322 240.507 240.366 240.46 240.981 241.574 242.016 242.36 241.842 241.491 240.90900 2015 242.003 242.806 243.957 244.138 244.8 245.236 245.394 245.896 246.488 247.539 248.12 248.14 245.37600 2016 249.652 251.059 251.438 251.672 253.179 253.074 253.042 253.775 253.898 254.388 253.711 253.882 252.73100 2017 256.209 257.518 257.903 258.472 258.872 258.924 260.02 260.698 261.277 262.829 262.656 262.96 259.86200 2018 264.641 266.332 267.434 267.945 268.532 268.094 268.484 268.939 271.259 271.982 271.552 270.898 268.84100 2019 273.579 273.716 274.954 276.185 276.421 277.384 277.59 278.131 278.935 279.732 279.781 278.812 277.10200 2020 281.022 282.124 280.815 280.885 281.34 282.329 283.839 283.752 282.712 283.055 283.873 282.907 282.38800 2021 282.846 282.86 283.389 286.255 287.323 288.958 290.279 290.327 291.056 292.702 294.154 295.428 288.79800 2022 298.501 299.588 300.952 302.803 304.024 306.206 306.958 308.463 309.292 310.31 309.578 308.824 305.45800 2023 312 313.159 313.828 316.523 317.11 318.489 317.529 319.163 319.091 318.577 318.392 319.457 316.94300 2024 323.601 325.02
Percent Change in Index (316.9430 - 305.4580) / 316.9430 3.7599%
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EXHIBIT 3 – LIST OF DESIGNATED FACILITIES
City of Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services Contractor designates the following Solid Waste Facilities for Solid Waste Collected in CITY.
1. Transfer Facilities
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the City.
2. Mixed Recycling Facility
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the City.
3. Organic Waste Facility
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the City.
b. Agromin (need specific location(s))
4. Construction and Demolition Waste
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the City.
5. Disposal Facilities
a. El Sobrante Landfill (SWIS #: 33-AA-0217), 10910 Dawson Canyon Rd, Corona, CA, 92883 is the primary facility forthe delivery anddisposal of solidwaste collected in theCity. b. Olinda Alpha Landfill (SWIS(30-AB-0035) 1942 N. Valencia Avenue, Brea, CA 92823
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EXHIBIT 4 – LIST OF DIVERSION PROGRAM MATERIALS
City of Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services
1. Accepted Materials
Contractor shall collect the Accepted Materials listed below for the Single-Family Dwelling Recycling Program.
SINGLE-FAMILY RECYCLING
Accepted Materials Prohibited Materials
Cardboard
Cardboard, chipboard / boxboard Milk/Juice
cartons egg cartons.
Wax-cardboard
Paper
White paper, colored paper, envelopes, junk mail,
soft cover books/manuals, glossy paper, shredded
paper, brown paper bags, packaging, wrapping
paper, and carbonless paper.
Paper tissues, paper towels, paper with plastic
coating (i.e., photographs, label paper), paper
with food, waxed paper, foil lined paper, hard
cover books / manuals, Tyvek (non-tearing)
envelopes, and non-paper bags.
Plastic
Empty PET bottles #1, HDPE bottles #2, Plastics
#3, #4, #6, and #7, HDPE bottles #5.
Plastic liners (i.e., cereal bags), bubble wrap,
plastic, film.
Aluminum & Tin
Empty aluminum cans, empty aerosol cans, pie
tins, tin cans, loose jar lids.
Glass
Glass including empty glass beverage containers,
empty gloss food containers, all glass colors.
Windows, mirrors, dishware, ceramics, light
bulbs, fluorescent tubes, Pyrex, or similar
material.
Other
Wood furniture, Styrofoam, solid waste,
hazardous waste, fiberglass materials, tarps,
textiles, clothes, shoes, E-Waste, U-Waste and
small manufactures goods (e.g., purses,
handbags, and backpacks.)
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EXHIBIT 4 – LIST OF DIVERSION PROGRAM MATERIALS
City of Diamond Bar – VVS 2 Franchise Agreement for Solid Waste Services
SINGLE-FAMILY ORGANICS RECYCLING
Accepted Materials Prohibited Materials
Food Waste
Food scraps including fruits, vegetables, peels,
and pits.
Bread, grain, pasta, and nuts
Tea bags, tea leaves, coffee grounds, and filters
Meat, poultry, fish, seafood, and bones
Dairy products, eggs, fish, flowers, leaves.
Egg cartons, paper placements, paper towels.
Serviettes, paper plates, compostable bags
Food Soiled Paper Goods
Coffee filters, tea bags, soiled paper bags, paper
towels, napkins, and uncoated take-out
containers.
Yard Waste
Small tree limbs, brush, plant materials or grass.
(branches less than four feet long and four inches
in in diameter)
No Styrofoam
No Glass
No Metals
No grease trappings or tallow
No Liquids
No plastic utensils, plates, or cups
No aluminum foil packaging
No Non-compostable plastic bags
2. Changes to Accepted Materials
Contractor may update the list of Accepted Materials to reflect changes in markets, recyclability of materials, or acceptance by processor by giving sixty (60) days’ advance written notice to CITY and thirty (30) day advance written notice to Customers.
Any changes in the list of Accepted Materials shall also be accompanied by either a new Container label or a graphic sticker affixed by Contractor to Containers which clearly indicate the updated listing of materials accepted and not accepted, or through the use of a Quick Response Code (QR Code) affixed by Contractor to Containers from which Commercial Customers can access the updated listing of materials accepted and not accepted using a smart phone or tablet.
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EXHIBIT 5
CONTRACTOR’S FAITHFUL PERFORMANCE BOND
Guaranty
KNOW ALL MEN BY THESE PRESENTS:
That , a California , as PRINCIPAL, and ,
a Corporation organized and doing business by
virtue of the laws of the State of California, and duly licensed for the purpose of making, guaranteeing, or becoming sole surety upon bonds or undertakings required or authorized by the laws of the State of California, as SURETY, are held and firmly bound to City, hereinafter called OBLIGEE, in the penal sum of one-hundred twenty-five thousand dollars ($125,000) lawful money of the United States, for the payment of which, well and truly to be made, we and each of us hereby bind ourselves, and our and each of our heirs, executors, administrators, successors, and assigns, jointly and severally, firmly by these presents.
NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION IS SUCH THAT:
WHEREAS, the above bounden PRINCIPAL has entered into a contract, entitled "SOLID WASTE SERVICE FOR THE CITY OF DIAMOND BAR" with City, to do and perform the following work, to wit: Collect, Process and Dispose of Solid Waste generated within City, in accordance with the contract.
NOW, THEREFORE, if the above bounden PRINCIPAL shall well and truly perform, or cause to be performed each and all of the requirements and obligations of said contract to be performed by said PRINCIPAL, as in said contract set forth, then this BOND shall be null and void; otherwise it will remain in full force and effect.
And the said Surety, for value received hereby stipulates and agrees that no change, extension of time, alteration or addition to the terms of the contract or to the work to be performed thereunder or the specifications accompanying the same shall in any wise affect its obligations on this BOND, and it does hereby waive notice of any such change, extension of time, alteration or addition to the terms of the contract or to the work or to the specifications. 1 7.1.c
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EXHIBIT 5
CONTRACTOR’S FAITHFUL PERFORMANCE BOND
In the event suit is brought by OBLIGEE to enforce the provisions of this bond, said Surety will pay to OBLIGEE a reasonable attorney’s fee, plus costs of suit, in an amount to be fixed by the court.
IN WITNESS WHEREOF, said PRINCIPAL and said SURETY have caused these presents to be duly signed and sealed this DAY OF 20 .
a California Corporation SURETY
By: By:
(PRINCIPAL) (ATTORNEY IN FACT)
(SEAL) (SEAL)
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Exhibit 6
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Valley Vista Services
17445 E. Railroad St.
City of Industry, CA 91748
SOLID WASTE
SERVICES
Due Date:
August 30, 2023
City of Diamond Bar
21810 Copley Dr
Diamond Bar, CA 91765
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August 30, 2023
City of Diamond Bar
C/O: O!ce of the City Clerk
21810 Copley Dr
Diamond Bar, CA 91765
RE: CITY REQUEST FOR PROPOSAL NO. 2M2010
To Whom it May Concern:
Valley Vista Services, Inc. (VVS) extends its gratitude for the privilege to present the enclosed the Proposal in response to the City of Diamond Bar’s Request for Proposal No. 2M20-10 for Solid Waste Services (the “RFP”). Within this Proposal, we outline the array of core values that Valley Vista Services, Inc. aims to provide for the City of Diamond Bar (the City). Referred to as the “Valley Vista Cares Value Added,” these values encompass an assortment of advantages, cost considerations, and corporate principles that exemplify our customer-centric approach to service and community engagement.
As an established family-owned and operated enterprise in the realm of solid waste management, boasting over six decades of experience, VVS possesses a steadfast con"dence in its ability to not only meet but surpass the stipulations delineated in the City’s RFP. Among the elements encompassed by the Valley Vista Cares Value Added, this Proposal highlights:
• The introduction of a state-of-the-art collection #eet that not only meets but exceeds all standards set by the Air Quality Management District (AQMD). This #eet is meticulously designed and constructed by residents of Diamond Bar with long-standing ties to the community.
• Our commitment to maintaining competitive rates has enabled us to enhance services and elevate customer satisfaction levels within the city.
• The establishment of a dedicated Customer Convenience Center, sta$ed by consummate professionals, conveniently located in the civic center vicinity. This center ensures facile access for customers, allowing them to process payments, request bins, or address any concerns they might encounter.
• The inception of the distinctive Valley Vista Value Added Program tailored to o$er support to individuals facing mobility challenges, particularly senior citizens and those with disabilities. • The strategic positioning of operations facilities, situated within a 8-mile radius for enhanced e!ciency.
• A pioneering and all-encompassing diversion program that aligns with and outstrips prevailing diversion regulations. This program is marked by a “NO FOOD to LANDFILLS” facet, setting Valley Vista apart in this regard.
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Within the forthcoming Proposal, you will discover that Valley Vista not only presents a comprehensive approach to waste collection and recycling services, but also a holistic community-oriented methodology that is poised to surpass your expectations.
Valley Vista Services, Inc. will administer this franchise contract from our corporate headquarters located at 17445 East Railroad Street, City of Industry, CA 91748. For any queries or additional information concerning this Proposal, I, will serve as the designated point of contact. You can reach me through the following channels:
Mr. David Perez
[email protected]
(626) 855-5555
(626) 581-7615 FAX
Valley Vista Services, Inc., along with our 400 employees, look forward to the opportunity to serve the residents and businesses in Diamond Bar. We appreciate your time and look ahead to negotiating a mutually advantageous agreement.
Thank you for your consideration,
David Perez
President/CEO
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3. PROPOSAL FOR SOLID WASTE SERVICES
Collection Services Approach
Customer Service Center
Implementation Plan
AB 341, AB 1826, and SB 1383
Implementation Plan
Food and Rescue Donation Program
Organics Waste Recycling Program
Recyclable Materials
Procurement of Received Organic
Waste Products
Proposed Operation Facilities
Proposed Disposal, Transfer, and
Processing Facilities
2. PROPOSER OVERVIEW
Business Structure
Proposer’s Experience
Key Personnel Quali"cations
Proposer’s Past and Pending Litigation
Financial Information
Insurance
1. GENERAL REQUIREMENTS
Title Page
Cover Letter
Table of Contents
6. RATE PROPOSALS
Residential Sector Rate Proposal
Commercial Sector Rate Proposal
City-Wide Rate Proposal
Alternative Rate Proposal(s)
TABLE OF
01 - p01 CONTENTS
02 - p01
03 - p01
04 - p01
05 - p01
06 - p01
07 - p01
1.1 1.2
1.3 6.1
6.2 6.3
6.4 2.1
2.2 2.3
2.4 2.5
2.6 3.1
3.2 3.3
3.4 3.5
3.6 3.7
3.8 3.9
3.10 4. DISPLACED EMPLOYEE RETENTION
5. EXCEPTIONS TO THE AGREEMENT
7. PROPOSER CODE OF CONDUCT
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0202
PROPOSER OVERVIEW
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Corporate background
Valley Vista Services, Inc. (VVS) boasts an extensive and distinguished history within the San Gabriel Valley, closely intertwined with the Perez family legacy. The roots of this history date back to 1910 when Vicente Perez, the patriarch of the family, immigrated from Spain and settled in the evolving landscape of the San Gabriel Valley—a region transformed from rural orange groves to a burgeoning suburban industrial hub. The Perez family’s core principles, encompassing unity, industriousness, community involvement, and entrepreneurial drive, aligned seamlessly with the region’s growth trajectory, thus setting the stage for Valley Vista’s prosperous journey in Southern California.
PROPOSER OVERVIEW
2.1 BUSINESS STRUCTURE
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In the 1950s, Vicente Perez’s eldest son, Manuel
Perez, recognized the absence of adequate
disposal services in the Eastern San Gabriel
Valley. Driven by determination, he procured
his !rst truck and established City of Industry
Disposal in 1957. Through sheer persistence,
the company secured its inaugural residential
franchise, a re"ection of his unwavering
commitment to service and his vision for an
improved community. In a testament to his
dedication, he initiated collection services
without cost to residents. In 1968, as his
reputation for exceptional service spread, he
successfully secured the City’s commercial
contract. Presently, Valley Vista retains its
exclusive position as the franchised hauler for
both residential and commercial operations in
the City of Industry. The formal incorporation
of Valley Vista in 1994 marked an expansion of
its service ethos to encompass communities
beyond City of Industry. This service ethos
is rooted in its enduring philosophy of
enhancing quality of life through relationshipbuilding, innovative waste disposal, recycling programs, and competitive pricing.
The remarkable 60-year journey of Valley
Vista stands as a tribute to the commitment
and devotion of its management and
workforce, who constitute the bedrock of
the organization. Comprising more than 250
employees residing in the very communities
they serve; these individuals embody the
company’s ethos of delivering exceptional
service in every interaction. Whether it’s the
drivers, o#ce personnel, safety and security
sta$, recycling coordinators, route supervisors,
accountants, administrators, or local
community representatives, their collective
e$orts exemplify the caliber, service, safety,
and dedication synonymous with Valley Vista.
Possessing a comprehensive pro!ciency
across all service levels outlined in the RFP,
Valley Vista demonstrates a proven track
record as a well-managed, !nancially stable,
and solvent company, fully equipped to
exceed the stipulations de!ned by the City of
Diamond Bar. Just as the region has expanded,
so has Valley Vista’s client base, welcoming
cities into its fold through seamless transitions
from previous waste haulers. Meticulously
executed implementation plans have ensured
seamless and uninterrupted service for both
residential and commercial clients. Valley
Vista administers services to cities through
both exclusive and non-exclusive franchise
agreements throughout the region.
Valley Vista cordially extends an invitation to
the City of Diamond Bar and its sta$ to visit
its City of Industry o#ces and partake in a
comprehensive facilities’ tour. This !rst-hand
experience will provide valuable insight into
the superior quality and operational e#ciency
available to the city.
PROPOSER OVERVIEW
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Corporate Structure
Valley Vista Services, Inc., serving as the central entity overseeing waste management operations, functions as a corporation under its legal framework. Distinguished by its exclusive ownership and operation by the Perez family, this corporate structure aligns with their overarching holding company, Zerep Management Corporation. This family-driven ownership model underscores the commitment to excellence that characterizes our services.
Furthermore, Grand Central Recycling, Inc. (GCR), a separate corporate entity also owned and operated by the Perez family, is entrusted with managing material recovery transfer operations.
GCR plays a pivotal role in advancing our comprehensive waste management strategy.
Both Valley Vista Services, Inc. and Grand Central Recycling, Inc. have been established and incorporated in California, thus a#rming their authorization to conduct business in the state.
Corporate timeline:
1957
Established
1994
Valley Vista Services
established and
incorporated in
California
1999
Grand Central
Recycling and
Transfer Station
in California
Valley Vista Officers
Chief Executive Officer:
David M. Perez
Chief Financial Officer:
Christopher Perez
Corporate Headquarters:
17445 East Railroad Street
City of Industry, CA 91748
PROPOSER OVERVIEW
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2.2 PROPOSER’S EXPERIENCE
Operating up to 7 trucks, 7 days a week, we seamlessly transitioned to this system, expanding our services to 500 commercial and industrial accounts (bins and roll-offs), 3,200 multifamily units (bins), and 6,500 single-family units (carts), while elevating service quality.
This transition involved the strategic distribution of over 20,000 carts, complemented by educational packets and the smooth removal of prior waste containers. The implementation of the three-cart program within La Puente stands as an operational and diversion success story. Our commitment to communication is re"ected in the quarterly distribution of our bilingual newsletter to every resident. Moreover, we actively engage with the community through participation in local service clubs, support for public events, and invaluable recycling education in local schools
The success of the waste management program in La Puente is evident in the figures:
City of La Puente
PROPOSER OVERVIEW
All services for County commercial franchises are the same: temporary bin rental, solid waste, recycling, organics, bulky items, e-waste and holiday trees – but with the following exceptions Medical, Hazardous, Radioactive, Pharmaceutical or Construction and Demolition (C&D) Wastes.
Full franchise service areas (all jurisdictions except County commercial and Diamond Bar) include sharps disposal, Household Hazardous Waste (HHW) roundups, C&D disposal, in addition to temporary bin rental, solid waste, recycling, organics, and bulky items, e-waste and holiday trees.
For over twenty-!ve years, Valley Vista
has held the exclusive municipal waste
hauler franchise for the City of La
Puente, securing this privilege in 1994. Our
commitment to service extends to both
residential and commercial sectors, where
we introduced an innovative three-cart
automated collection system tailored to
meet the diverse needs of the community.
Service 1994 - 2029
Contact
Mr. John DiMario
Development Director
(626) 855-1501
[email protected]
Residential:
Residential Tonnage Collected:
16,237.57 tons
Total Residential Diversion:
4,045.87 tons
Total Disposed:
12,191.70 tons
Residential Diversion Rate: 25%
Commercial:
Commercial Tonnage Collected:
786.91 tons
Total Commercial Diversion:
4,100.14 tons
Total Disposed:
3,313.23 tons
Commercial Diversion Rate: 19%
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City of Cypress
uncooperative. In response, Valley Vista’s transition team executed detailed route audits and data extractions from various sources to construct a comprehensive customer base and routing structure.
Demonstrating our unwavering commitment to prompt delivery, Valley Vista took a calculated risk by ordering rolling stock before the contract was formally awarded. Amidst concurrent tasks, including crafting a tailored education program, finalizing contract negotiations, and accelerating customer outreach, constant communication with the city was maintained. To facilitate equipment exchange, we procured a local yard and shouldered the responsibility of distributing new carts and containers while collecting the previous hauler’s equipment. Employing innovative thinking, Valley Vista ensured a seamless transition, contributing to a positive launch of the new franchise agreement. As an added value, we established a local retail office and yard to provide convenient access and swift responses to service requests. This approach exempli!es Valley Vista’s commitment to e#cient and customer-centric solutions.
Valley Vista serves a diverse customer spectrum, encompassing 12,833 single-family residential, 129 multi-family residential, and 840 commercial customers. Operating 7 days a week and utilizing up to 12 trucks, our commitment to excellence remains unwavering.
The success of the waste management program in Cypress is evident in the figures:
PROPOSER OVERVIEW
In late 2014, Valley Vista embarked on
one of its most assertive transition
plans when awarded a bid by the City of
Cypress. The award required the contract
to commence by mid-2015, prompting
Valley Vista and the city to collaborate
closely on a streamlined transition strategy.
However, an unforeseen challenge
emerged as the incumbent hauler proved
Service 2015 - 2035
Contact
Mr. Doug Dancs
(714) 229-6740
[email protected]
Residential:
Residential Tonnage Collected:
20,392.75 tons
Total Residential Diversion:
6,197.1 tons
Total Disposed:
14,195.65 tons
Residential Diversion Rate: 30%
Commercial:
Commercial Tonnage Collected:
23,199.27 tons
Total Commercial Diversion:
8,310.33 tons
Total Disposed:
19,740.84 tons
Commercial Diversion Rate: 36%
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PROPOSER OVERVIEW
residential (bins), and 234 commercial customers (bins and roll offs), Valley Vista operates up to 6 trucks, 7 days a week, ensuring seamless waste management services.
In anticipation of the contract’s initiation, Valley Vista diligently responded to the City’s request by executing a citywide container replacement initiative. This encompassed the removal of pre-existing residential containers and commercial bins serviced by the former contractor. A feat of e#ciency, each residential customer received three new automated 96-gallon containers on their collection day. Notably, Valley Vista maintained uninterrupted service using the existing barrels while simultaneously introducing the new containers citywide.
Central to the City of Walnut’s success is the implementation of a 3-barrel fully automated residential collection program, encompassing recycling, green waste, and refuse services. A novel educational and outreach program was meticulously designed, utilizing print media, newspaper advertisements, cable programming, and public-school engagement before the distribution of barrels. Prioritizing clear communication, Valley Vista collaborated closely with city sta$ to devise and disseminate multilingual educational materials to residents.
This encompassed a comprehensive direct mail campaign to educate about collection programs, schedules, and permissible waste types. Augmenting this approach, Valley Vista utilized local English and Mandarin-language print and radio media for broader coverage.
Further communication channels included the Valley Vista Newsletter and quarterly billing with informative inserts.
In line with residential contract norms, Valley Vista extended services to include bulky item collection, construction and demolition (C&D) collection, and holiday tree collection. As an added value for the City of Walnut, Valley Vista’s services extend to public area collection, including bus shelters, parks, and trailways within city limits. This enduring partnership underscores Valley Vista’s dedication to delivering comprehensive and e#cient waste solutions.
The success of the waste management program in Walnut is evident in the figures:
City of Walnut
Since 2005, Valley Vista has been the exclusive
solid waste service provider for the City of
Walnut, having secured the contract through
a competitive bid process. This partnership
encompasses residential, commercial, and
industrial sectors across the incorporated
areas of the city. With 8,677 singlefamily residential (carts), 2 multifamily Service 2000 - 2026
Contact
Ms. Mary Rooney
(909) 598-2160
[email protected]
Residential:
Residential Tonnage Collected:
15,787.32 tons
Total Residential Diversion:
5,030.55 tons
Total Disposed:
10,756.77 tons
Residential Diversion Rate: 32%
Commercial:
Commercial Tonnage Collected:
6,817.14 tons
Total Commercial Diversion:
2,376.89 tons
Total Disposed:
4,440.25 tons
Commercial Diversion Rate: 35%
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PROPOSER OVERVIEW
California. Central to this transition was the meticulous development of an accurate count of SFRs and Planned Unit Developments (PUDs), all executed seamlessly in partnership with Waste Management, ensuring uninterrupted service continuity.
Throughout the implementation phase, Valley Vista took the initiative to launch a comprehensive public education campaign, enlightening the community about the enhanced services on offer. This transformative service upgrade introduced the deployment of new 3-cart automated systems, inclusivity through valet services for individuals with disabilities, and robust education covering topics such as bulky item collection, e-waste disposal, and routine refuse collection schedules.
Building on the success of these residential services, Valley Vista achieved another milestone two years later by securing one of four commercial services franchises in the city, thus e$ectively transitioning services to 760 businesses. To support this transition, townhall meetings were convened, offering commercial clients an avenue to delve deeper into waste reduction strategies, franchise requirements, waste audits, and a tailored recycling incentives program devised by Valley Vista for El Monte businesses.
Valley Vista’s resolute commitment to community well-being has propelled them to achieve a remarkable milestone: they now stand as the exclusive franchise hauler for both residential and commercial sectors in the vibrant City of El Monte. This achievement stands as a testament to their steadfast dedication. Through a blend of strategic collaboration, innovative practices, and an unwavering pursuit of excellence, Valley Vista has risen to this esteemed position. Operating a fleet of up to 9 trucks that diligently serve seven days a week, their operational prowess re"ects their deep-seated commitment to meeting the evolving needs of the urban landscape.
In their role as a comprehensive service provider, Valley Vista e#ciently manages waste collection for a diverse clientele. This includes serving 1,691 commercial establishments, maintaining the orderliness of bins and roll-o$s. Additionally, we extend our services to 888 multi-family residential units, ensuring smooth bin services that cater to the unique requirements of this segment. Furthermore, our dedication reaches 15,532 single-family residential clients, demonstrating their precision in managing cart disposal and collection.
In an arena where responsible waste management is both an environmental imperative and a civic responsibility, Valley Vista’s contributions resonate with their dedication to operational excellence and community collaboration.
City of El Monte
In response to a RFP in January 2006, Valley
Vista undertook a rigorous selection process
and emerged as the chosen provider for
residential collection services in the City
of El Monte. This agreement encompassed
immediate services for 8,500 Single-Family
Residents (SFRs) and entailed a coordinated
transition in collaboration with Waste
Management, Inc. of Baldwin Park,
Service 2005 - 2029
Contact
Mr. Sal Mendez
Assistant City Manager/
Public Works Director
(626) 580-2058
[email protected]
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Service 2000 - 2026
Contact
Mr. Ryan McClean
(909) 839-7010
[email protected]
The success of the waste management program in El Monte is evident in the figures:
Residential:
Residential Tonnage Collected:
35,188.78 tons
Total Residential Diversion:
9,796.43 tons
Total Disposed:
25,392.35 tons
Residential Diversion Rate: 28%
Commercial:
Commercial Tonnage Collected:
35,434.26 tons
Total Commercial Diversion:
13,545.78 tons
Total Disposed:
21,888.48 tons
Commercial Diversion Rate: 38%
City of Diamond Bar
In the early 2000s, Valley Vista won a franchise
agreement in the City of Diamond Bar. We
earned two contract extensions due to our
strong performance, demonstrating our
commitment to exceeding expectations and
working collaboratively with city sta$.
Our focus was to transition from an open commercial setup to an exclusive system as per the franchise agreement. This required a robust education and outreach campaign along with a dedicated customer service approach.
Our dedication to Diamond Bar has been evident through our environmental stewardship and ensuring the city’s compliance. Our active engagement and competitiveness have translated into cost-e$ective franchise rates for the community. Currently, our operations encompass up to 5 trucks, operational 7 days a week, serving 227 commercial entities (bins and roll-offs) and 32 multi-family residential units.
Over the years, Valley Vista has demonstrated its commitment to the Diamond Bar community by exceeding its obligations as a steward of the environment and ensuring that the city maintains legislative compliance. Valley Vista’s mantra of remaining engaged and competitive a$ords the community of Diamond Bar the ability to enjoy some of the best franchise rates in the area.
The success of the waste management program in Diamond Bar is evident in the figures:
Commercial and Multi-family:
Tonnage Collected:
11,370.5 tons
Total Diversion:
3,708.38 tons
Total Disposed:
7,662.12 tons
Diversion Rate: 33%
PROPOSER OVERVIEW
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Christopher Perez
Chief Financial Officer
David M. Perez
Chief Executive Officer
Corporate
Board
Perez Family
Jesse Quintana
Controller
Meggie T.
Accountant
Henry Rodriguez
Supervisor
Mariana Valasco
Outreach
Adylene Gonzales
Sustainability Lead
Chris Q.
Data Analyst
Felix Zamora
Supervisor
David Colmanares
Supervisor
Heather Bragdon
Reporting/Compliance
Elizabeth Pante
Customer Service Lead
Erika Santillan
Assistant Operations
Manager
Min K.
Sr. Accountant
Gina C.
Acct. Clerk
Raul Landino
Human Resources
Manager
Rodolfo Fernandez
Operations Manager
JR Durazo
Maintenance Manager
Albert Moreno
Risk & Safety Manager
Grisell Vasquez
Client Services Manager
Mike Grumbo
Supervisor
BUSINESS STRUCTURE
PROPOSER OVERVIEW
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2.3 KEY PERSONNEL QUALIFICATIONS
David M. Perez
President/Chief Executive O#cer
David M. Perez, a graduate of Don Bosco Technical Institute in Rosemead, California, assumes the vital position of President and Chief Executive O#cer within our organization. David grew up in the solid waste industry and has been serving the family business for over 30 years. His experience in the operations and collection department having operated equipment and years as a route supervisor before moving to the front management o#ce. After !ve years as operations manager, David was appointed Vice President of Operations before being appointed Board President and Chief Executive O#cer.
In his capacity as Board President and Chief Executive O#cer, David exercises oversight across a comprehensive array of responsibilities. His purview includes contract management, operational leadership, vehicle procurement and maintenance, administrative administration, billing operations, recycling initiatives, and enhancing customer service strategies. At present, he adeptly oversees our organization’s operations, successfully managing twelve (12) franchise agreements and maintaining our reputation for operational excellence.
Under the framework of the franchise agreement, David will take on the role of Contractor Representative and Liaison, dedicating 10% of his time to service through this agreement.
Christopher Perez
Chief Financial O#cer
Christopher Perez serves as our Chief Financial O#cer, bringing a wealth of experience and expertise to our team. He graduated from the University of Southern California with a bachelor’s degree in urban planning and real estate development in 1993.
Raised alongside his brother David within the solid waste industry, Christopher boasts an impressive 35-year tenure at VVS. His invaluable contributions have signi!cantly fueled the company’s expansion and growth, particularly within its collection and recycling divisions.
Christopher’s leadership extends to his pro!cient sta$ members who ful!ll dual roles as both a dynamic sales team and instrumental !gures in public education and outreach. His visionary leadership is underscored by his pivotal role in driving the VVS Information Technology Department. Under his guidance, an in-house billing, communication, and customer service system has been developed, leveraging cutting-edge hardware and software components highlighted further in this proposal. This system encompasses essential software and hardware upgrades, ensuring comprehensive, high-quality reporting for both diversion and !nancial aspects.
PROPOSER OVERVIEW
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Henry Rodriguez
Supervisor
Henry has been in the waste and recycling industry for 20 years and has operations experience on collection vehicles including roll-o$s, commercial front loaders and side loading automated collection vehicles. Henry has managed routes, drivers, and customer service expectations and gained high marks with his peers as well as customer satisfaction.
Under the framework of the franchise agreement, Henry will take on the role of Emergency Contact, dedicating 50% of his time to service through this agreement.
Jesse Quintana
Controller
Jesse Quintana serves as our Controller, bringing over 35 years of invaluable accounting experience to our team. He holds a bachelor’s degree from Cal State Fullerton and an MBA from Pepperdine University. Jesse’s impressive career trajectory includes prominent roles at Fortune 100 companies such as Northrop, Rockwell International, Emersion Electric, and Crane Co. With an extensive background encompassing more than two decades in the waste management industry, Jesse’s expertise is !rmly grounded. He has held signi!cant positions at esteemed companies like Consolidated Disposal, Republic Industries, and Calmet Services. Throughout his career, Jesse has seamlessly navigated roles as either Chief Financial O#cer or Controller, actively engaged in all facets of administration and !nancial management.
Jesse’s impact extends beyond routine operations. His involvement in numerous acquisition and internal growth initiatives underscores his commitment to ensuring smooth transitions and operational cohesion. Through his seasoned expertise, Jesse signi!cantly contributes to our !nancial operations, supporting our commitment to excellence.
Raul Landino
Human Resources Manager
Raul Landino serves as our Human Resources Manager, a recent addition to our esteemed management team who nonetheless holds deep ties to VVS. He is the son of our longest-tenured employee, Augie Landino, who boasts an impressive 52 years of dedicated service. This legacy underscores Raul’s commitment to loyalty and a robust work ethic, values he learned from his father. With a BA in Business Administration, Raul brings over 20 years of comprehensive experience to his role. His career journey spans disciplines including Accounting, Marketing, and Human Resources, with leadership stints across the Southwest while representing a Fortune 500 company. Raul’s proven track record shines through in his adept creation of positive work cultures and his skillful implementation of change for favorable outcomes.
PROPOSER OVERVIEW
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At Valley Vista, Raul is instrumental in devising and executing HR strategies and initiatives closely aligned with our Core Values and overarching business strategies. He adeptly bridges the gap between management and employee relations, deftly addressing demands, grievances, and other pertinent matters. Moreover, Raul plays a key role in managing our recruitment and selection process, ensuring that we continue to attract and retain top talent.
Rodolfo (Rudy) Fernandez
Operations Manager
Rodolfo (Rudy) Fernandez is our dedicated Operations Manager, boasting an extensive background of over 30 years in the solid waste management industry. His journey commenced in 1992 when he embarked on his career with a local family-owned business, taking charge of dispatch and operational processes for a team exceeding 130 drivers. Over the course of his professional trajectory, Rudy has acquired invaluable experience by immersing himself in various roles spanning from driver to operations manager. This comprehensive exposure has endowed him with an intricate understanding of every facet of !eld operations.
Albert Moreno
Risk and Safety Manager
Albert Moreno serves as the Risk and Safety Manager at VVS, steering the strategic direction, vision, and performance of our risk department. His purview encompasses a comprehensive range of responsibilities including compliance, safety training, business continuity, claims management (both workers’ compensation and auto), claim prevention, insurance renewal, special events risk management, contract insurance review, and certi!cate of insurance program oversight.
With an extensive professional background spanning over 35 years, Mr. Moreno stands as an innovative !gure in the realm of risk management. His reputation for devising and implementing strategic enhancements that e$ectively reduce claim frequency and severity precedes him.
Notably, he most recently held the role of Director of Risk Management at CR&R, Incorporated, where he spearheaded a transformative policy revamp, resulting in enhanced e#ciencies and a marked reduction in workers’ compensation and auto claim count and costs. Prior to this, Mr.
Moreno excelled as the Director of Risk Management for El Super/Fiesta Mart (Bodega Latina), a grocery store concept encompassing two multi-state brands, 125 grocery stores, and a sta$ of approximately 15,000 employees, generating revenue of $3.1 billion.
JR. Durazo
Maintenance Manager
JR. Durazo is our capable Maintenance Manager with an impressive 27-year career in HeavyDuty Equipment. He brings a wealth of expertise in maintenance and retail to his role. With 16 years devoted to Valley Vista Services, he seamlessly transitioned into a crucial management position in 2019. In this capacity, he oversees our Maintenance Department, managing multiple locations and a growing "eet.
PROPOSER OVERVIEW
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His responsibilities encompass "eet maintenance management, compliance, nurturing technician and administrative talents, driving departmental growth, and upholding "eet aesthetics. Starting as a Service Technician, J.R. progressed to become an Engine Specialist, accumulating over a decade of experience in the Heavy-Duty Truck Dealership’s Network. His enduring commitment showcases his signi!cant contributions to the industry, ensuring high uptime and meticulous equipment care.
Edward Chen
Government A$airs Consultant
Edward Chen, a seasoned Government A$airs Consultant, is a pivotal asset to Valley Vista, contributing two decades of invaluable expertise in state and local governments. Edward’s journey began in Diamond Bar, where he embarked on a career within the district o#ces of Senator Bob Margett and Assemblyman Bob Hu$. His role as a !eld representative in those early days paved the way for his illustrious trajectory. Edward’s resume is punctuated by involvement in some of the most prominent statewide and presidential campaigns, including his contributions to Californians for Schwarzenegger 2006, McCain Palin 2008, and Steve Cooley for Attorney General 2010. This extensive background highlights his adeptness in navigating complex political landscapes.
With over 13 years of engagement in the Southern California waste industry, Edward brings !rsthand insights and experience to his interactions with state and local governments. His profound understanding of the waste sector uniquely positions him to collaborate e$ectively in this domain, particularly in the context of regulatory frameworks like SB 1383. Beyond his industry prowess, Edward has emerged as a sought-after architect of coalitions, particularly within the Asian American communities. Edward’s commitment extends beyond the professional realm as he actively participates in community service. As a Los Angeles County Sheri$s Reserve Deputy, his dedication to maintaining public safety is palpable. He has also held public o#ce, contributing his expertise as a Temple City School Board Member and a Temple City Planning Commissioner.
Edward Chen’s multifaceted background makes him an invaluable asset to Valley Vista, where he plays a pivotal role in navigating the intricate landscape of government a$airs, particularly in the context of evolving regulations like SB 1383. His expertise, community involvement, and commitment to excellence embody the values that de!ne Valley Vista’s approach to waste management solutions.
Grisell Vasquez
Client Services Manager
Grisell Vasquez holds the pivotal role of Client Services Manager, harnessing over two decades of experience in customer service, training, and development. Her robust expertise is complemented by a bachelor’s degree in management with a specialization in business psychology from Azusa Paci!c University. Commencing her journey at VVS as a Customer Service Representative in the contact center, Grisell’s trajectory underscores her adeptness in comprehending contract requirements and her remarkable leadership and support skills, fostering a uni!ed and thorough approach to customer service.
PROPOSER OVERVIEW
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Currently, Grisell spearheads the management of various customer service communication channels encompassing calls and emails. In close collaboration with the Customer Service Lead, she adeptly resolves issues and o$ers constructive feedback on employee performance and training aspects. Ms. Vasquez’s responsibilities extend to overseeing the Sustainability, Community Outreach, Reporting, and Customer Service Departments. A key role involves conducting training seminars across departments, introducing the expanded and upgraded customer service system. Furthermore, she meticulously coordinates the company’s customer service endeavors, ensuring all departments consistently deliver an exceptional customer service experience
Through the franchise agreement, Grisell Vasquez will dedicate 20% of her time and ful!ll the role of Service Liaison.
Robin Quintana
Diversion Compliance Coordinator
Robin has over 8 years agricultural experience and possesses a degree from Cal Poly Pomona in Agricultural Science. As the Executive Director and teacher at Palos Verdes School Gardens, she was responsible for coordinating contracts, providing advance lessons and business organization plans, and developing vital programs that connected with the community. Additionally she was responsible for communicating with administrators, employees, and vendors to compile company resources necessary to conduct numerous workshops and presentations to the community at large. Robin’s focus is to coordinate compliance with new organics regulations, including site visits, interviews, workshops, reporting and exemption analysis. Robin’s experience as an educator will work favorably in community outreach programs.
Janeth Coronel
Social Media & Outreach Coordinator
In her capacity as the Social Media & Outreach Coordinator, Janeth brings her pro!ciency in digital marketing, online networking, and community engagement to the forefront. Her role entails curating compelling content that imparts crucial insights to our valued clients, shedding light on Valley Vista’s robust community involvement and collaborative partnerships with municipalities. With a keen eye for detail, Janeth seamlessly coordinates outreach content for both print and digital platforms, showcasing the accomplishments of our partnering municipalities. Her overarching goal is to establish Valley Vista as a recognizable name while fostering an atmosphere of inclusiveness where every individual becomes an integral part of our extended family.
Janeth will serve as the Environmental Coordinator, taking charge of outreach e$orts to Single-Family, Multi-Family, and Commercial customers. Her responsibilities will encompass the development and execution of all public education and outreach initiatives mandated by the Agreement. Furthermore, as Recycling Coordinator, Janeth will orchestrate outreach campaigns, advocates waste reduction and recycling, and o$ers technical guidance to MultiFamily and Commercial Customers.
PROPOSER OVERVIEW
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2.4 PROPOSER’S PAST AND PENDING LITIGATION
Valley Vista has the following notice of litigation to disclose:
Pending Litigation
• Concerned Citizens of City of Industry v. Mark Radecki, Cory Moss, Newell Ruggles, Jamie Casso, Bianca Sparks, Andria Welch, David Perez, David M. Perez, Vincent Perez, Chris Perez, Peter Perez, City of Industry and Does 1-25. • The amount at issue is unknown.
• The Superior Court dismissed the complaint and entered judgment in favor of defendants on February 1, 2021. Plainti$ thereafter appealed and that appeal is pending in the Second Appellate District of the California Court of Appeal, Case No.
B311627.
PROPOSER OVERVIEW
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2.5 FINANCIAL INFORMATION
PROPOSER OVERVIEW
Combined Operating Summary Valley Vista and Grand Central Recycling Operating Summary Valley Vista
FY 2022
FY 2022
Revenue
Revenue
$115,089,000
$88,760,498
Current Assets
Current Assets
$15,699,322
$11,800,325
Current Liabilities
Current Liabilities
$18,530,905
$15,092,430
Ratio Current Assets/Current Liabilities
Ratio Current Assets/Current Liabilities
85%
78%
Total Liabilities
Total Liabilities
$62,420,050
$69,194,179
Total Assets
Total Assets
Total Liabilities/Total Assets
Total Liabilities/Total Assets
$109,315,035
$104,061,310
57%
66%
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PROPOSER OVERVIEW
115 North El Molino Avenue • Pasadena, California 91101 • P.O. Box 7072 • Pasadena, CA 91109 • (626) 795-9000 License No. OB29370
August 14, 2023
City Manager
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 92765
Subject: Franchise Agreement for Solid Waste Services
To whom it may concern,
This letter is to inform the City of Diamond Bar that Solid Waste Insurance Marketing, insurance broker for Valley Vista Services/Zerep Management’s Commercial Insurance Program, will be able to provide the required insurance coverage designated in the City of Diamond Bar’s Franchise Agreement for Solid Waste Services. The Cyber Liability requirement is available and will be met and evidenced prior to the proposed start date of the contract. We will provide the evidence of all coverage within the designated thirty (30) day period after the award of the contract.
Should you need any further information, I would be happy to assist further.
Sincerely,
L. Scott Snowden
President
2.6 INSURANCE
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0303
PROPOSAL FOR SOLID
WASTE SERVICES
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3.1. COLLECTION SERVICES APPROACH
PROPOSAL FOR SOLID WASTE SERVICES
VVS employs a comprehensive routing strategy and carefully crafted productivity assumptions tailored to each service sector, encompassing single-family dwellings (SFD), multi-family dwellings (MFD), commercial establishments, and city facilities. With extensive experience across multiple franchised jurisdictions, VVS has consistently demonstrated the capacity to manage an average of 1,000 SFD pickups daily, along with 160 MFD/Commercial lifts per day.
As part of our commitment to e!cient service delivery, VVS acknowledges the signi"cance of accommodating unique challenges presented by narrow streets, courts, alleys, and Planned Unit Developments (PUDs). Our approach involves a meticulous evaluation of these areas prior to the commencement of service. Specialized routing solutions will be formulated to ensure seamless waste collection in these speci"c environments, enhancing operational e#ectiveness.
The determination of routes is underpinned by a rigorous assessment that considers factors such as yardages and tonnages inherited from the previous hauler. Moreover, we engage in an in-depth study of the franchise areas, including detailed observations of existing routes and a comprehensive analysis of bulky-item sweep operations.
It’s noteworthy that our route productivity assumptions are grounded in real-world achievements. These assumptions re$ect our demonstrated ability to consistently meet and even exceed expectations in similar cities where we provide our services. Through these wellde"ned routing strategies and productivity assumptions, VVS is well-equipped to ensure e!cient waste collection while adapting to the unique characteristics of each service sector and geographical layout.
COLLECTION METHODOLOGY
Valley Vista Services (VVS) is dedicated to employing advanced collection methodologies that enhance e!ciency and environmental sustainability. We have strategically chosen automated collection as our primary approach for all residential collection operations. Our automated side loaders, operated by a single driver, will e!ciently manage curbside collection. In areas with space constraints, particularly in townhomes and planned unit developments (PUDs), we will deploy specialized automated collection vehicles tailored to the site conditions.
For scenarios where complexity arises due to site circulation or volume, VVS will utilize distinct strategies. In some cases, we will deploy separate “compact” collection trucks for various waste streams. For PUDs predominantly serviced by trash and recycling carts, we will employ purposebuilt “drop frame” collection trucks. These vehicles are equipped with a two-compartment body, allowing us to e!ciently collect both refuse and recycling while maintaining waste stream separation.
Recognizing the evolving waste management landscape and regulatory requirements, VVS is committed to a proactive approach in handling organic waste. For multi-family developments 24 7.1.c
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PROPOSAL FOR SOLID WASTE SERVICES
solely served by trash and recycling carts, we propose the innovative strategy of co-mingling food waste with regular trash. In alignment with this, we are currently in the process of establishing a cutting-edge regional organic waste recovery facility at our Industry campus. This facility will utilize the OREX™ (Organics Extrusion Press) technology, developed by the esteemed Anaergia Corporation. OREX™ stands as a proven solution that reliably separates solid waste into wet organic and dry fractions, achieving remarkable resource recovery and diversion rates.
The exceptional capabilities of OREX™ enable the recovery of over 90% of putrescible organics from mixed waste streams, e#ectively diverting material away from land"lls. This transformative process converts organic matter, such as food waste, into valuable resources including renewable natural gas, biogas solid waste energy, and fertilizer. With a user-friendly design and a success rate of 100%, OREX™ o#ers unparalleled convenience to end-users while facilitating compliance with SB-1383 e#ortlessly.
Incorporating these methodologies, Valley Vista Services ensures not only the utmost e!ciency in waste collection but also substantial strides towards environmental preservation and compliance with regulatory mandates.
10 CCC/LWT ASL
CCC/LWT Front
Loader
Front
Loader
New
(2024) RNG
New
(2024) $458,916 10 years 28 yd 8.62 t (net) Refuse Recycling Organics 38 yd 11.36 t (net)
Refuse
Recycling
38 yd 11.36 t (net) $392,039 Organics
$392,039 7 years
7 years New CCC/LWT (2024)
Number Make/Model Type Vintage Fuel Cost Capacity Waste Stream
Amortization
2 1
Our choice of vehicles, the CCC/McNeilus ASL units, re$ects a commitment to safety, performance, and reliability. These units stand out for their exceptional driver visibility and low cab entry height, promoting driver comfort and safety. The incorporation of the Ridewell 60/40 suspension system enhances maneuverability, reducing tire wear on City streets while maintaining weight capacity. The McNeilus body’s Zero Radius dumping arm ensures precise handling around parked cars and obstacles, especially in alleys with limited clearance.
For FEL units, we have selected the CCC four-axle chassis, which not only prioritizes driver and helper comfort but also improves weight distribution and maneuverability. These units feature Cummins L9N engines paired with Allison automatic transmissions and electric cooling systems, emphasizing near-zero emissions, and minimizing noise pollution, thus contributing to a more environmentally friendly and community-conscious approach. 25 7.1.c
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VEHICLES
Collection Vehicle Description
Valley Vista will provide a new $eet to service the City of Diamond Bar. This $eet shall use exclusively Renewable Natural Gas (RNG) and will be in operation from day one of the commencement of service. The $eet description is categorized into several sections: body description, construction and assembly, and enhanced safety features.
Body Description
Valley Vista will purchase the new $eet used in Diamond Bar from an American manufacturer named Crane Carrier Company. Their LET2 truck incorporates sophisticated engineering and quality that is built to last. The rugged framework, durable cab construction, and attention to detail make this model a top choice in premier refuse and recycling collection $eets across the country. This vehicle body was chosen due to various enhancements, including an 18-inch step-in height on both sides of the cabin, allowing for easier access and visibility for the driver.
The shell is an all-steel American-produced, fabricated Sever-service cab shell. The remote mounted 1,814 square foot radiator delivers a quieter, cooler cab environment and allows for pass-through cab design. With a Cummings RNG L9N engine and a 5th generation Allison Transmission, 4000/4500 RDS, this truck will provide a quieter and safer vehicle for the duration of the contract.
PROPOSAL FOR SOLID WASTE SERVICES
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PROPOSAL FOR SOLID WASTE SERVICES
Construction and Assembly
Valley Vista prides itself on purchasing local
quality, American made and manufactured
goods and services to stimulate the local
economy and help small businesses succeed.
For this reason, Valley Vista has contracted F.F.
Gomez, Inc. for the construction and assembly
of custom manufactured refused trucks.
The construction and assembly of the body
of the refuse trucks will consist of the durable
front loader and automated side loaders
that are ultra-lighting weight and provide a
massive payload without the need for a tag
axle. The bodies will hold the legal ten-ton
capacity with inside and outside controls,
and an enhanced LED strobe package on
the tailgate for improved safety. The lifting
capacity of these vehicles is over 1500 pounds,
and they have excellent short, e!cient cycle
times. All of the trucks will be custom-built
with durability and maneuverability in mind.
Enhanced Safety Features
Safety is the number one priority for
Valley Vista. To ensure that both the public
and our employees are safe, Valley Vista
invests in technology that enhances safety
beyond industry standards. Valley Vista has
partnered with 3rd Eye, an Active Enhanced
Vehicle Behavioral Analytics company that
drastically increases safety. The vehicle data
provides accurate GPS location tracking, fuel
consumption, and video service logging.
Valley Vista’s $eet will transmit all videos,
radar, and chassis/body data to any number of
backroom route management software. 3rd
Eye Digital video analytic software will give us
unmatched awareness of what is happening
with our vehicles and drivers. The City will
bene"t from data being recorded and veri"ed
in the following manner:
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The enhanced video safety system wraps the vehicle in 360 degrees of a camera and doppler radar coverage. These systems will reduce the incidents of blind spot accidents and service downtimes for each vehicle. The video system includes the following:
• Speed limit detection
• Tra!c Signal detection
• Vehicle proximity detection
• Distractions (smoking, cell phone use)
• Vehicle and driving lane recognition
With the system provided and the extensive training that the drivers receive on how to utilize the system, Diamond Bar and its residents will have safety protocols and equipment exceeding industry standards.
• Speed limit detection
• Tra!c Signal detection
• Vehicle proximity detection
• Distractions (smoking, cell phone use)
• Vehicle and driving lane recognition
SAFETY
Wrap assets in 360¡ of camera and
Doppler radar coverage, monitor
vehicle & driver in real time
ASSET UTILIZATION
Record and track the hours your
assets are working and their
exact locatio n
ENGINE DIAGNOSTICS
Know the health of your engine with key
utilization metrics captured in real tim e
EQUIPMENT BEHAVIOR
Know the complete status of your
garbage truckÕs hopper, compactor,
and ancillary equipment in real time.
ON ROAD / OFF ROAD Know when your assets are on highway and when theyÕre not with the data to validat e
CUSTOM SOLUTIONS
your business needs
PROPOSAL FOR SOLID WASTE SERVICES
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PROPOSAL FOR SOLID WASTE SERVICES
CONTAINERS
BUILT FOR THE CITY OF DIAMOND BAR WITH DURABILITY,
CONVENIENCE, AND SUSTAINABILITY IN MIND
Valley Vista Services is proud to collaborate with Rehrig Paci"c Company, a renowned industry leader in waste and recycling container solutions. With a legacy spanning back to 1913, Rehrig Paci"c has continually pioneered innovations in reusable packaging and waste management products. This partnership ensures that the City of Diamond Bar receives top-tier service and cutting-edge solutions for its waste management needs.
Rehrig Paci"c’s extensive experience in the solid waste and recycling sector dates back to the inception of curbside recycling programs in the late 1980s. Today, they stand as the largest cart manufacturer in North America, boasting seven manufacturing facilities strategically located across the nation. Their commitment to quality, innovation, and sustainability aligns seamlessly with Valley Vista’s mission.
The carts provided by Rehrig Paci"c are designed to be versatile and adaptable to various collection systems, including manual, semi-automated, and fully automated methods.
Additionally, their carts are backed by a robust 10-year non-prorated warranty, ensuring durability and long-term value for the City of Diamond Bar.
Valley Vista Services has a proven track record of successfully integrating Rehrig Paci"c carts in numerous Southern California communities. This partnership not only guarantees the delivery of high-quality waste management solutions but also reinforces our shared commitment to environmental stewardship and e!cient service delivery.
Primary Features
DURABILITY
Rehrig Paci"c carts are UV-stabilized for color retention and designed for optimal compatibility and functionality with both semi-automated and fully automated lifter systems, including engineered stress channels and a wear strip to permanently protect the bottom of the cart from abrasion.
MANEUVERABILITY
The continuous one-piece handle provides a strong gripping area, and the wide wheelbase makes maneuvering easy for Diamond Bar residents.
CUSTOMIZABLE DESIGN OPTIONS
Rehrig Paci"c’s carts are SB 1383 Compliant and feature customizable color options and lids, and containers of di#erent colors.
RFID-ENABLED
Rehrig Paci"c carts can be equipped with RFID tags for collecting and tracking customer account information. RFID tags help eliminate missed collections, unbilled services, increase recycling rates through participation veri"cation, allow for targeted marketing to customers in speci"c zones based on data-driven variables, and increase overall operational e!ciencies. 29 7.1.c
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BALANCING SUSTAINABILITY AND
QUALITY
At Valley Vista Services, our commitment
to sustainability goes hand in hand with
maintaining top-notch quality. The carts we
o#er to the City of Diamond Bar for e!cient
trash and recyclables collection exemplify this
philosophy. Crafted by Rehrig Paci"c, these
carts are a testament to innovation, ecological
responsibility, and durability, all without
compromising on convenience or excellence.
Rehrig Paci"c has achieved a groundbreaking
feat by producing carts with an impressive 40%
recycled material content. This remarkable
accomplishment underscores their dedication
to the environment while ensuring that the
carts remain robust and visually appealing. By
diverting 60 million pounds of post-consumer
plastic from the waste stream annually,
Rehrig Paci"c’s commitment to sustainability
becomes tangible. Furthermore, Rehrig
Paci"c’s pioneering research and development
laboratory is spearheading the utilization of
unconventional materials such as patio chairs,
laundry hampers, and repurposed ocean
waste. This innovative approach showcases
their unwavering determination to reimagine
the manufacturing process and contribute to
a cleaner future.
With Valley Vista Services and Rehrig Paci"c
working in tandem, the City of Diamond Bar
can be assured of receiving environmentally
conscious waste management solutions
that uphold the highest standards of quality,
reliability, and sustainability.
CART RECOVERY AND RECYCLING
The High-Density Polyethylene (HDPE) resin
that Rehrig Paci"c uses in its carts makes
them 100% recyclable. This allows our cart
manufacturer to create a closed-loop system,
reclaiming and recycling products at the
end of life for reuse in the production of new
products.
MANUFACTURING LOCATIONS
With seven manufacturing sites across the
United States, Rehrig Paci"c has a strategic
national footprint that allows for timely
production and delivery of new cart orders and
lower freight costs. All Rehrig carts are made
in the USA. Carts for the City of Diamond Bar
will be manufactured locally in Los Angeles,
helping to contribute to the reduction of
greenhouse gas emissions.
PROPOSAL FOR SOLID WASTE SERVICES
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PROPOSAL FOR SOLID WASTE SERVICES
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35 GALLON EG
65 Gallon EG
Capacity 65 Gallon
Model 65EG
Height 40.58”
Width 26.70”
Depth 28.11”
Load Rating 227.5 lbs
Carts Per Stack 13 high/936 per truckload
95 GALLON EG
Colors are available in all sizes.
Capacity 35 Gallon
Model 35EG
Height 38.50”
Width 18.50”
Depth 24.10”
Load Rating 122.5 lbs
Carts Per Stack 10 high/1,260 per truckload
Capacity 95 Gallon
Model 95EG
Height 43.50”
Width 29.20”
Depth 33.30”
Load Rating 332.5 lbs
Carts Per Stack 13 high/702 per truckload
Colors are available in all sizes.
Grey/Black for non-organic waste
Blue for non-organic recycling
Green for organics recycling
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REHRIG PACIFIC CART WARRANTY
Rehrig Paci"c provides a non-prorated, 10-year warranty against defects in material and workmanship, which also protects the city of Diamond Bar and its residents. The warranty does not cover negligence, abuse or normal wear and tear. In the event a warranty claim is submitted, Rehrig Paci"c will either repair, replace, or grant credit for defective carts. Repaired or replaced products are warranted for the balance of the original warranty period of the original cart(s) or part(s).
Valley Vista Services has a long-standing partner history with Rehrig Paci"c and has successfully utilized their cart warranty when needed. We are con"dent that Rehrig Paci"c will stand behind their product quality.
The product warranty can be found at: www.rehrigpaci"c.com “HUSKYLITE” Roll Out Cart Warranty
Rehrig Paci"c Company o#ers a unique full warranty for a period of 10 years. Rehrig Paci"c Company warrants that its HuskyLite containers purchased will conform to all applicable speci"cations, will be free from defects in material and workmanship, and will be "t for the particular purpose intended by the Buyer. The conditions of this warranty include failure of the cart body, lid, lid attachments, wheels, axle, and all hardware.
Rehrig Pacific Company extends this warranty only to the first purchaser of the HuskyLite containers.
Warranty Coverage Exclusions This warranty does not cover: (1) use under circumstances exceeding speci"cations, (2) Buyer or User abuse or vandalism, (3) unauthorized repair or alteration, (4) damage or failure as a result of incompatible, improperly installed, improperly operated, or defective lifting or dumping mechanisms, (5) damage or failure caused by natural calamities such as "re, storm, or high winds.
Rehrig Paci"c Company will not be liable for any claims of loss of business, loss of pro"ts, loss of income or any other losses or expense which exceeds the purchase price of the allegedly defective container.
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Administration of Warranty Any component that fails during the 10-year warranty will be repaired or replaced at no cost to the buyer provided that:
• Buyer noti"es Rehrig Paci"c Company in writing no later than the end of the applicable warranty period of the claimed defect;
• Buyer agrees that Rehrig Paci"c Company shall have the right to inspect and test the allegedly defective container;
• Determination of the alleged failure shall be made jointly in the judgment of the Buyer and Manufacturer;
• The serial number(s) of the defective container(s) shall be submitted via email to Rehrig Paci"c Company using the electronic warranty form. Each serial number must be accompanied by the appropriate warranty code identifying where the failure occurred. • Rehrig Paci"c Company reserves the right to recycle defective containers. The buyer agrees to empty, disassemble, and stack containers for shipment back to Rehrig Paci"c Company.
Rehrig Paci"c Company shall be responsible for setting up shipment and the associated freight charges.
• Any repaired or replaced component will assume the remainder of the 10-year warranty from the original cart’s initial purchase date.
• Rehrig Paci"c reserves the right to either replace or repair the defective component.
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3.2. CUSTOMER SERVICE CENTER
Dedicated and Expert Customer Service Team
Valley Vista boasts a dedicated and skilled customer service team comprising 20 highly trained account representatives, fully equipped to carry out the tasks stipulated in the City of Diamond Bar’s RFP. Upon being awarded the exclusive franchise agreement, our Customer Service Department will appoint an additional customer service representative exclusively dedicated to handling matters related to the City of Diamond Bar. Consistent with our local hire initiative implemented in the cities we serve, we will initiate an open recruitment process for the Customer Service Representative role, speci"cally based at the proposed Diamond Bar customer service o!ce. This role will be "lled through our “Diamond Bar 1st Hiring Program”, which involves advertising the position in local Diamond Bar forums and meticulously selecting the most quali"ed Diamond Bar candidate.
Customer service stands as an integral commitment from Valley Vista to the Diamond Bar community. Beyond waste product collection, Valley Vista’s commitment extends to fostering long-term relationships through exceptional corporate citizenship, ultimately gauged by customer satisfaction. Our Customer Service Team comprises multi-lingual representatives pro"cient in English, Spanish, Cantonese, Tagalog, Mandarin, and Vietnamese, with the $exibility to accommodate additional linguistic needs. As speci"ed in the proposal, Valley Vista will integrate the local (626) 288-0811 line and a toll-free (800) number for customer contact. These numbers will be prominently displayed across various communication channels, such as $yers, mailers, educational materials, billing statements, social media platforms, and advertisements. Calls to these numbers will be promptly attended to by dedicated customer service representatives, who will provide assistance, o#er options, and follow through with professionalism.
Every incoming customer service call is answered by a live Valley Vista team member and directed to the appropriate call center queue. In cases where our receptionist is occupied or unavailable, our automated call attendant will e!ciently guide incoming calls. The autoattendant options are designed to connect callers based on the nature of their request. All our customer service representatives are cross trained to handle various functions, ensuring that any representative who answers a call can assist with any request.
Call queues display waiting times and are viewable on wall displays during business hours for our customer service sta#. To minimize hold times during peak hours, we have cross-trained representatives from other customer service departments to handle incoming calls.
VVS uses Cisco WebEx contact center, which utilizes the latest in cloud-based technology, across two high-speed internet connections, ensuring a high up time so we never miss a customer’s call, chat or e-mail. All calls $ows and wait times are visually tracked via a dashboard on both a large screen in our call center o!ce, and also available on each individual customer service specialists desktop. All calls are recorded for quality assurance purposes.
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VVS utilizes AMCS Tower 7, the $agship Enterprise Management program designed for the waste industry. The system allows VVS to perform and track all aspects of service including ordering, scheduling, billing, customer information, dispatching, payment processing, and reporting. The system includes a web interface, which allows customers to check their service dates, review both current and past invoices, and pay their bills securely online. VVS, being an environmentally sound and friendly company also o#ers our customers the option to go “paperless” by receiving a pdf version of their invoices via email, a noti"cation that their invoice is now ready to view on myvvs.com or continue to receive USPS mail.
Our systems run on the latest Dell™ equipment and VMWare™ virtualization technology and are ready to meet the needs of the client, 24 hours a day, seven days a week, 365 days a year. Our data is backed up nightly to an o#site location to ensure data is never lost. 36 7.1.c
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Customer Service Excellence
At Valley Vista, we prioritize equipping our new customer service representatives with the skills they need to excel. Our comprehensive 3-week training program serves as an introduction to the Valley Vista family, establishing a robust foundation in customer-centric service, professionalism, safety, and company pride. As part of the onboarding process, our call center and customer service specialists undergo extensive training covering all service procedures, tailored to meet the speci"c requirements of each city. To expedite their work, all pertinent city contract information is conveniently accessible through our company intranet (Z-web).
Valley Vista is dedicated to the ongoing enhancement and training of our entire customer service team. Our customer service employees bene"t from continuous education on new and revised processes, coaching, and industry practices. Given the dynamic nature of this industry, staying current with changes is essential. We employ the following methods to measure and enhance customer experience throughout the contract’s duration, leveraging real-time data and expertise for development, coaching, and training.
• Side-by-Side Monitoring: Our customer service professionals undergo weekly side-byside monitoring sessions, which o#er immediate feedback on call handling, ensuring CSR accountability to our set standards. During these monitoring sessions, employees are evaluated based on a three-strike system and assigned scores ranging from zero to 100%. • Quality Assurance: Each customer experience agent undergoes monthly evaluations of individual performance. These evaluations provide insights into actions and opportunities for further development and improvement. The scorecard covers seven key areas: Call Introduction, Account Veri"cation, Services, Soft Skills, Call Closure, Veri"cation of Accurate Information, and Non-Standard Phone Procedures.
• Meetings and Action Plans: To maintain and elevate customer service standards, our dedicated customer service team supporting Diamond Bar convenes weekly to address service issues, upcoming initiatives, events, and potential opportunities for overall customer service improvement. This team collectively develops action plans for continuous enhancement. Additionally, departments convene quarterly for team-building exercises, self-improvement coaching, and training.
E!cient Tracking of Customer Interactions
As a fundamental element of the Valley Vista Cares Value Added Program, and in line with our unwavering dedication to customer satisfaction and industry best practices, we employ a meticulous system for tracking and monitoring all customer interactions. Our tracking encompasses a broad spectrum of customer contacts, ranging from service requests and changes to status updates, complaints, and compliments. These interactions are systematically logged and managed through our state-of-the-art software system, PCScale Tower.
The process is initiated by generating a “service response” record within our computerized tracking system. Each of these response items is assigned a unique tracking number and e!ciently routed to the designated department’s service response member. Our standard
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protocol ensures that work orders are ful"lled within a 24-hour window from the initial request.
Every work order is meticulously documented and executed on the speci"ed date agreed upon with the customer or as outlined in contractual agreements.
To uphold operational e!ciency, our $eet of trucks is out"tted with cutting-edge GPS tracking systems and cameras. This technology guarantees the punctual completion of all designated routes. Our dispatch team ensures that all work orders are concluded and closed out on a daily basis. If situations beyond our control prevent the completion of a work order, swift communication is our priority. We reach out to customers through email, clarifying the reasons for the uncompleted task and o#ering online resources or email correspondence for further assistance. In cases where email communication is not feasible, direct phone calls are initiated to explain the circumstances and explore alternative solutions.
Our local management teams are actively engaged in delivering requested services and resolving issues, consistently overseeing the progress of work orders to ensure prompt and satisfactory completion. If an issue necessitates immediate attention or escalation, our operations management team is alerted promptly via email. For recurring issues within a month, a new work order is generated to notify the operations management team of the persistent challenge. Upholding our commitment to service excellence, Valley Vista has instituted a comprehensive quality control program that encompasses performance standards related to work order creation, closure, tracking, and service recovery. These standards are under the purview of management, who are both responsible and accountable for their meticulous implementation.
Measurement of Incoming Calls
We continually monitor, measure, and coach key performance metrics to ensure we remain readily available to address our customers’ needs and resolve their issues. Quality assurance is a cornerstone of our approach, as we uphold the highest standards in the industry. • Average Speed of Answer (ASA): Our average call answer time is under 30 seconds. • Call Abandon Rate (ABA): Less than 4% of callers disconnect before their call is answered. • Average Handle Time (AHT): On average, our customer service representatives address customers’ needs in 6 minutes or less. Our objective is to resolve every issue during the initial interaction and allocate ample time to ensure customer satisfaction. • Average Hold Time: Our commitment is to ensure that no customer call remains on hold for more than two minutes.
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Live Chat. A dedicated team of customer service professionals is committed to catering to your needs through this communication channel. Our live chat sessions are initiated in real-time through our website and Phone App, operating from 8:00 a.m. to 5:00 p.m., Monday to Friday.
Mobile App. For Valley Vista-billed customers, our mobile app is designed to work seamlessly on both Apple and Android phones. It provides swift access to essential information such as collection days, payment choices, and additional service requests.
Our app ensures 24/7 accessibility for customers.
Social Media. Recognizing the growing impact of social media on our daily lives, Valley Vista is deeply dedicated to delivering top-notch service through these platforms. Our local Facebook page, Twitter, Instagram, and LinkedIn serve as outlets through which we continuously update customers about our services, company updates, events, activities, and opportunities to enhance their environmental contributions.
Accessible Contact Options
Digital Accessibility
Valley Vista goes above and beyond
in o#ering comprehensive support
to the residents and business owners
of Diamond Bar, ensuring availability
around the clock.
User-Friendly Website: An independent website will be exclusively created for Diamond Bar residents, designed for simplicity and functionality. Whether residents want to schedule a bulky item pickup, initiate a new service request, receive quotes, make payments, check collection days, or view holiday schedules, Diamond Bar’s userfriendly website o#ers a range of convenient features.
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After-Hours Phone Contact
We understand the importance of timely assistance, even outside regular hours. Our customer service number facilitates voicemail communication, empowering customers to leave messages after hours. Rest assured; our dedicated CSR will return your call within 4 hours of the next business day’s commencement.
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3.3 IMPLEMENTATION PLAN
Seamless Implementation Strategy
Drawing upon a decade of successful
experience, Valley Vista has adeptly introduced
more than 120,000 new automated carts
through the successful acquisition of multiple
franchises. Our implementation team, backed
by re"ned processes and stringent quality
controls, has honed the art of $awlessly
executing service plans. With a seasoned crew
specialized in automated cart transitions,
we consistently manage the replacement
of 1,500 to 2,000 carts daily. Beyond the cart
delivery itself, our dedicated crew a!xes city
and route-speci"c educational materials to
each new cart, ensuring recipients are wellinformed about the intricacies of the updated collection and recycling program.
Acknowledging the paramount importance
of a professional, well-timed, and orderly
transition for both the city and its residents,
Valley Vista has meticulously designed a
transitional plan that has yielded success
across various municipalities. This tailored
plan surpasses the unique requirements of the
City of Diamond Bar. Leveraging the collective
expertise of our management team and
crew, we are poised to seamlessly implement
these transition plans well in advance of the
September 1, 2025, service start date.
Throughout every phase of the transition,
Valley Vista’s sta# and route personnel will be
present and fully engaged. Our management
team, community representatives, and
route managers will integrate into the
community, participating in pre-transition
and implementation phases. This proactive
engagement ensures that the logistical
aspects of cart distribution unfold seamlessly.
Moreover, our distribution personnel will
maintain continuous communication with
Valley Vista route personnel through radio
contact, and readily share contact information
to promptly address any questions or concerns
that may arise.
Phase 1
Comprehensive Transition Planning
Valley Vista’s commitment to a seamless and
e!cient transition process is deeply ingrained
in our unwavering dedication to the Valley
Vista Value Added Program. Acknowledging
the paramount importance of e#ective
communication and meticulous planning
as the bedrock of a successful transition, we
have adopted a comprehensive strategy to
meticulously outline and execute crucial
milestones.
Upon award noti"cation, VVS will initiate a
collaborative partnership with the city’s sta#,
concentrating on crafting a timeline that is
not only streamlined but also customized
to cater to the distinctive requirements and
anticipations of the Diamond Bar community.
This begins with a rigorous assessment of
the current waste collection services, local
infrastructure, and the speci"c needs of the
area. By conducting this thorough evaluation,
we establish a foundation upon which we
develop a transition plan that caters precisely
to the community’s demands.
Planning e#orts extend to the formulation of
an optimized collection routing strategy. This
complex process involves a comprehensive
analysis of diverse factors that intricately
shape waste collection operations. We delve
into essential elements such as the locations
of collection points, prevailing tra!c patterns,
and geographical nuances. By assimilating this
crucial data, we strive to create routing maps
that are "nely tuned to minimize operational
ine!ciencies and, conversely, enhance the
e!ciency of waste collection services.
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PROPOSAL FOR SOLID WASTE SERVICES
A focal point of our planning e#orts revolves around the creation of a container distribution plan. This plan is intricately crafted in close coordination with city sta#, ensuring that every aspect aligns meticulously with the community’s speci"c prerequisites. Recognizing the critical importance of timely and accurate container delivery for a smooth transition, our collaborative endeavors guarantee that this phase is executed with the utmost precision.
To this end, our comprehensive planning approach resonates with our commitment to provide the city and its residents with a transition that seamlessly caters to their unique needs. By fostering collaboration, meticulous attention to detail, and a proactive mindset, we stand ready to collaborate closely with the city to ensure a successful transition that not only meets but exceeds all expectations.
Equipment Procurement Strategy
Upon receiving approval from the City, Valley Vista will expedite a meticulously planned startup process to ensure the Agreement’s seamless implementation. Central to this process is the strategic acquisition of bins, vehicles, carts, and other essential equipment. Our proactive approach involves pre-ordering bins through ConFab and orchestrating the manufacturing of carts with Rehrig-Paci"c. Rehrig Paci"c Company of Los Angeles, CA, is the manufacturer of the containers outlined in this RFP. The "nal order placement is contingent on the successful approval of the franchise area contract, allowing approximately 18 months for manufacturing and distribution.
Our team is fully committed to crafting a vehicle delivery schedule that seamlessly aligns with the city’s logistical framework. This schedule will be meticulously tailored to not only ensure timely vehicle deliveries but also strategically cater to the speci"c needs of the community. To ensure accuracy, we will continuously update delivery information based on manufacturers’ schedules. Our commitment extends to promptly "nalizing production agreements in alignment with proposed schedules shared with the city. With both vehicles and containers in a pre-order status, we secure dedicated manufacturing slots for each product, ensuring unwavering compliance with all speci"ed commencement dates.
Order New Chassis November 2023
New Chassis Delivery November 2024
Body fabrication and installation Nov 2024 - Mar 2025
Units commissioned ready for duty April 2025
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PROPOSAL FOR SOLID WASTE SERVICES
In our commitment to environmental responsibility, VVS is dedicated to procuring 13 Renewable Natural Gas (RNG) automated collection vehicles. These strategic investments serve as a testament to our steadfast commitment to sustainability. These e#orts are further reinforced by the establishment of a comprehensive RNG $eet and the implementation of complementary fueling systems, in strict adherence to AQMD rule 1193. Valley Vista has established an on-site fueling facility and a meticulously designed slow-"ll fueling system. These instrumental facilities are strategically located within our corporate solid waste facility campus. Functioning as both our corporate fueling hub and a localized retail system, these facilities cater to an array of fuel options, including compressed natural gas, diesel, and unleaded fuels. This strategic setup ensures a comprehensive and convenient fueling infrastructure that supports our operational $eet while promoting sustainable energy alternatives.
To underscore our presence within the Diamond Bar community, each approved collection vehicle will prominently feature Valley Vista’s name, local telephone number, and vehicle identi"cation number. This commitment to transparency not only fosters a sense of accountability but also assures residents of our active engagement. Consistent care and maintenance, including periodic aesthetic enhancements such as paint and bodywork, will be diligently carried out to uphold the visual appeal of our $eet throughout the entirety of the franchise agreement. This approach re$ects our holistic dedication to delivering a service that is both environmentally responsible and visually pleasing to the community we serve.
Workforce Development
A key pillar of our transition strategy revolves around building a skilled and dedicated workforce capable of executing the transition seamlessly. We deeply understand the pivotal role that a well-prepared and capable workforce plays in ensuring the success of this process, as well as in upholding the high standards of waste management services that Valley Vista is renowned for.
To accomplish this, we have developed a robust workforce development plan that revolves around strategic hiring and community engagement. By utilizing local advertising platforms and actively participating in community forums, we aim to tap into the local talent pool and identify individuals who share our commitment to delivering excellence in waste management services. Our engagement strategy extends to local advertising, where we will leverage community-speci"c channels to reach potential candidates within Diamond Bar. This approach not only helps us attract quali"ed individuals but also resonates with those who are invested in contributing to the betterment of their community through meaningful employment opportunities. Concurrently, active involvement in community forums provides a direct line of communication with residents and community members. Through these platforms, we can connect with individuals who hold a genuine interest in enhancing waste management services in their area. Such engagement serves as a conduit for us to communicate our values, highlight our commitment to excellence, and outline the various roles available within our workforce. Throughout this process, our focus remains on recruiting individuals who possess the required skills, experience, and dedication to execute every aspect of the transition process with precision. These skilled individuals will assume crucial responsibilities, including roles as drivers, collection crews, customer service representatives, and other essential positions. 43 7.1.c
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Phase 2
Community Engagement and Education
The Community Engagement and Education plan crafted by Valley Vista Solid Waste Services (VVS) exempli"es our unwavering commitment to fostering meaningful connections throughout the transition process. In pursuit of sustained community involvement, we will establish a dynamic 12-month local outreach calendar, responsive to evolving needs and dedicated to keeping residents well-informed.
Our tailored approach for Diamond Bar entails a comprehensive community outreach initiative that directly engages residents, property managers, and owners. Building upon collaboration with City sta# and local service organizations, we will amplify our outreach endeavors during the franchise rollout. A strong presence in local events, fairs, forums, and school activities will provide us with opportunities to introduce our company to the community, establishing a familiar presence and rapport. Our adept social media team will take the lead in showcasing both the vibrant Diamond Bar community and our innovative new program.
To ensure accessibility and comprehension, we will create a diverse array of outreach materials that cater to di#erent preferences and learning styles. Upon securing necessary approvals, we will expedite the printing of these materials, facilitating a comprehensive understanding of the transition for the community. This clarity will be further accentuated as we diligently execute our plan by distributing these materials alongside the distribution of bins. This comprehensive approach to community engagement and education re$ects our dedication to fostering informed, engaged, and empowered communities as we embark on this journey of positive change together.
Workforce Training
As an integral part of Phase 2, ensuring that our workforce is fully equipped, trained, and informed about the transition process is of paramount importance. This comprehensive training e#ort encompasses a range of key roles, including drivers, collection crews, and customer service representatives.
Our skilled drivers play a critical role in the waste collection process. As part of the transition, they will receive thorough training on new procedures and operational protocols. This includes familiarizing them with the speci"cs of the newly acquired vehicles, their features, and maintenance requirements. The training also emphasizes safe driving practices and adherence to all relevant regulations. By equipping our drivers with this updated knowledge, we are con"dent in their ability to seamlessly navigate the transition, ensuring e!cient and reliable waste collection services.
The expertise of our collection crews is vital for the successful implementation of the transition.
These dedicated individuals will undergo training to understand the intricacies of the new equipment and procedures. They will learn e!cient collection techniques, optimized route navigation, and proper handling of various waste streams, including recyclables and green waste. Additionally, the training will emphasize the signi"cance of teamwork, communication, and professionalism in delivering top-notch service to the community. 44 7.1.c
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PROPOSAL FOR SOLID WASTE SERVICES
Our customer service representatives are on the frontline of communication with residents.
Ensuring that they are well-versed in the transition process is essential for maintaining positive interactions. They will receive comprehensive training to handle inquiries, provide accurate information about the new waste collection procedures, and address any concerns or feedback from residents. This training is designed to equip them with the knowledge and skills to assist residents e#ectively and ensure a smooth transition experience.
By investing in thorough training for drivers, collection crews, and customer service representatives, we aim to foster a workforce that is not only knowledgeable but also con"dent in navigating the transition process. This training initiative aligns with our commitment to delivering high-quality waste collection services that meet the evolving needs of the Diamond Bar community.
Cart Assembly and Distribution Process
The comprehensive cart assembly and distribution process is expertly managed by Rehrig Paci"c Company, a renowned full-service cart manufacturer. With a commitment to precision and e!ciency, Rehrig Paci"c oversees the complete assembly and distribution of all carts, utilizing their in-house personnel for seamless execution.
Assembly operations are centralized at the Valley Vista Cart Assembly and Distribution Center, strategically located at 17445 Railroad Street. This expansive 35,000 square foot warehouse has successfully managed the distribution of substantial quantities of automated carts during the transitions of various cities, including Walnut, El Monte, Basset/Valinda/South San Jose Hills, and Hacienda Heights.
Collaborating closely with the city and the previous hauler, we will execute a comprehensive plan for the safe and expedient replacement of carts, ensuring a smooth transition for residents.
The negotiation of costs related to the collection and removal of carts from the previous hauler will be handled with precision by Valley Vista, without hindering the progress of the replacement rollout program.
The distribution process is facilitated through specialized vehicles designed for this purpose, jointly employed by Valley Vista and Rehrig Paci"c. These vehicles enable the e!cient distribution of approximately 1,500 to 2,000 carts per day, ensuring a seamless rollout process.
Based upon information provided by the previous hauler, as well as site visits and route surveys, VVS will maintain current service levels as of the date of transition. Distinguished by their respective colors, the green-waste container will be vividly green with clear English and Spanish hot-stamped labeling, designating it for “Green Waste” collection. The Recycling container will be in a distinct blue hue and prominently labeled as “Recycling Only” in approved languages.
The third barrel, colored black, is exclusively intended for the collection of permissible residue materials and will be similarly labeled in the required languages. Executing this process involves a $eet of three (3) 26’ lift gate vehicles capable of carrying nine bins per load, along with two bin delivery vehicles capable of holding 3-5 bins, respectively. 45 7.1.c
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The meticulous orchestration of cart assembly and distribution underscores our dedication to a smooth, organized, and timely rollout process, guaranteeing that residents receive their new carts in alignment with the proposed schedule.
Operational Testing
An integral step in our transition process involves conducting comprehensive operational testing to ensure a seamless and problem-free transition for the City of Diamond Bar. We recognize that the success of the transition hinges on meticulous preparation, and operational testing serves as a critical safeguard to identify and rectify any potential challenges before they can impact the e!ciency of our services.
Our operational testing encompasses a range of vital aspects, including trial runs of collection routes. By executing these trial runs, we gain valuable insights into the practical execution of our waste collection procedures within the Diamond Bar area. This step allows us to "ne-tune the routes, optimize collection points, and address any logistical intricacies that may arise.
Furthermore, our testing regimen involves thorough vehicle inspections. Our $eet of collection vehicles is the backbone of our services, and ensuring their $awless operation is paramount.
Through rigorous inspections, we can ascertain that each vehicle is in optimal condition, free from any technical glitches that could impede the smooth delivery of waste management services.
The functionality of equipment is another crucial facet of our operational testing. We meticulously assess the functionality of all equipment, such as bins, carts, and other waste management tools, to ensure they operate seamlessly and e!ciently. This proactive approach ensures that the transition process is not only smooth but also devoid of any disruptions caused by faulty equipment. By rigorously assessing these various components through operational testing, we aim to identify and address any potential issues well in advance. This approach mitigates the risk of unexpected challenges arising during the transition, allowing us to execute the changeover with precision and con"dence.
Operational testing embodies our commitment to excellence and our dedication to delivering uninterrupted waste management services. Through thorough testing, we uphold the highest standards of performance, ultimately bene"ting the City of Diamond Bar and its residents with a seamless and e!cient transition process.
Phase 3
VVS Services Commence
The commencement of services marks a signi"cant milestone in the seamless transition to Valley Vista Solid Waste Services (VVS). This pivotal phase represents the culmination of meticulous planning, collaboration, and careful execution. With the City’s approval and in alignment with the proposed schedule, Valley Vista will initiate the provision of waste collection and disposal services, re$ecting our unwavering commitment to exceptional service delivery.
During this phase, Valley Vista’s highly skilled and trained teams will spring into action, deploying our state-of-the-art $eet of collection and service vehicles to execute the waste management
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operations seamlessly. Our crews, experienced in managing diverse waste streams, will collect and process green waste, recyclables, and residues in a safe, e!cient, and environmentally responsible manner.
As the new collection and disposal process comes into e#ect, residents and businesses within the City of Diamond Bar will experience "rsthand the bene"ts of Valley Vista’s advanced infrastructure and comprehensive waste management solutions. Our commitment to sustainability will be evident as the RNG-powered automated collection vehicles e!ciently navigate the city streets, adhering to the designated schedules with precision.