November 18, 2024
City of Diamond Bar
Attn: Greg Gubman, Community Development Director
21810 Copley Drive
Diamond Bar, CA 91765
Subject: Fee Proposal – Permit Technician Official Services Submitted via PlanetBids
Dear Greg Gubman:
Willdan Engineering is pleased to present this fee proposal to the City of Diamond Bar to provide Building Permit Technician services to the City.
Our proposed Senior Permit Technician, Tressa Brown, will provide these services to the City for an all-inclusive time and material rate of $85/hour.
Please feel free to contact me should you need any additional information.
Respectfully submitted,
WILLDAN ENGINEERING
Patrick Johnson, PE, CBO
Director of Building and Safety
[email protected]
909.963.0565
November 18, 2024
City of Diamond Bar
Attn: Greg Gubman, Community Development Director
21810 Copley Drive
Diamond Bar, CA 91765
Subject: Proposal – Permit Technician Official Services Submitted via PlanetBids
Dear Greg Gubman:
Willdan Engineering is pleased to present this proposal to the City of Diamond Bar to provide Building Permit Technician services to the City.
Willdan is a leading provider of Building and Safety services, with extensive experience in all aspects of plan review, building inspection, building administration, fire services, and code enforcement. Our team has a proven track record of delivering high-quality services that exceed client expectations and ensure public safety and understands all applicable regulations and codes, allowing us to deliver accurate and effective services that comply with all requirements.
Willdan stands out by delivering additional resources, maintaining availability, ensuring high-level oversight, and consistently meeting deadlines. Our ability to provide staff augmentation, dedicated project management, cutting-edge technology, and specialized expertise sets us apart. We also emphasize availability, with an on-site team prepared to handle emergencies and urgent requests promptly.
Our approach to delivering services is guided by responsiveness, cost control, and practical training initiatives. Recognizing the value of timely and efficient solutions, our team is dedicated to fast response times without compromising cost-effectiveness. We invest in comprehensive training programs to equip our staff with the skills and knowledge needed to deliver exceptional results.
Willdan’s proven approach is based on years of experience and incorporates features enhancing the efficiency and quality of the following services:
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November 18, 2024
SCOPE OF WORK
Our provided permit technician will provide customer-friendly public counter service. Using the City’s permitting software system for plan check tracking, permit issuance and report generation, Willdan provides quick, efficient service at the counter. Our knowledgeable Team Members, who always understand that this may be the first time that a citizen is applying for a permit, have the ability to help all applicants, from the least knowledgeable applicant for a simple home remodel to experienced owners who have many years of development experience.
Our goal is to make sure that every applicant feels that we have answered their questions and met their needs. The designated permit technician will provide counter services during City Office hours. ▪ Assist with training new incoming permit technicians
▪ Customer support at the counter, by email and video teleconference, and over the phone ▪ Permit application review to ensure completeness and accuracy ▪ Fee calculation/collection
▪ Building permit processing and issuance
▪ Public assistance in completing permit applications
▪ Verification that projects have obtained all necessary approvals prior to permit issuance ▪ Applicant notification when construction documents and/or permits are ready for pick-up or issuance
▪ Coordination and routing of construction documents to the appropriate City staff for plan review and approval
▪ Resolution of resident inquires and complaints
▪ Records maintenance, document preparation for storage and or imaging ▪ Schedules building inspections
▪ Fulfills public document requests
▪ Purchases/maintains department office supplies
▪ Other duties as required
We propose Tressa Brown as the Senior Permit Technician during this interim period until the City onboards an in-house Permit Technician or for as long as deemed necessary by the Community Development Director. Tressa Brown’s résumé is attached for your review. Please feel free to contact me should you need any additional information.
Respectfully submitted,
WILLDAN ENGINEERING
Patrick Johnson, PE, CBO
Director of Building and Safety
[email protected]
909.963.0565