Agenda Item #: 6.4
Meeting Date: August 4, 2026
CITY COUNCIL SUPPLEMENTAL
AGENDA REPORT
TO: Honorable Mayor and Members of the City Council
FROM: Omar Sandoval, City Attorney
SUBJECT: Revised Professional Services Agreement with Citiguard, Inc.
RECOMMENDATION:
Approve and authorize the City Manager to sign the Professional Services Agreement with Citiguard Inc. with the attached revised Diamond Bar Contracted Security Guard Duties.
REVISIONS TO EXHIBIT “A” OF AGREEMENT PERTAINING TO ASSIGNED SECURITY GUARD DUTIES:
Following the posting of the agenda, an inquiry by Councilmember Chou seeking clarification of some of the items in Exhibit “A” of the Agreement pertaining to the assigned security guards duties led City staff and Citiguard to agree upon clarifying revisions to the assigned security guards duties as shown in the attached redlined document.
A clean version of the revised assigned security guards duties is attached to replace the version included in Exhibit “A” of the agreement attached to the agenda report.
Approval of the item will include this revised assigned security guards duties provisions of Attachment “A” to the Agreement.
PREPARED BY:
Omar Sandoval, City Attorney
ATTACHMENTS:
1. Redlined Assigned Security Guards Duties
2. Clean Assigned Security Guards Duties
Diamond Bar Contracted Security Guard Duties
1. Assigned security guards must be 21 years of age or older and is responsible to provide transportation to and from any and all locations assigned.
2. Assigned security guards must be properly trained on site by Security Guard Company’s lead staff before being assigned to a scheduled shift.
3. Assigned security guards are to arrive on time and in approved uniform. Upon arrival the assigned guard(s) will sign in with the on-site DB supervisor and receive specific instructions for the event and pick up a radio.
4. The Assigned security guard(s) shall routinely patrol all grounds (parking lots, patios, restrooms, and building, grass and trailheads, and lobby areas) every 20 to 30 minutes for graffiti, trash, and suspicious behaviors. For example, unsupervised minors and individuals drinking in the parking lot(s).
5. The Assigned security guard(s) must make sure the customer/renter is in compliance with the current Facility Use and Rental Policy.
a. No open bottles on the tables.
b. No minors are being served.
c. Alcohol is limited to 5 hours of service time.
d. Monitor opening & closing of bar areas, making sure alcohol is locked in kitchen refrigerator or taken off the premises.
e. Security Guard must be 21 years of age or older.
6. The Assigned security guards must report suspicious behaviors to on-site DB supervisor immediately. Guards may directly contact the local sheriff’s department if there is an immediate threat of danger/violence. Guards are not expected to becomeprohibited from becoming physically involved in any altercation while on duty except where permitted by law and when necessary to protect themselves or others from an imminent threat of death or serious bodily injury.
7. Assigned security guards will work with site personnel, customer/renter, guests and venue attendees in a courteous and professional manner.
8. Assigned security guards will be unarmed at all times. (Including, but not limited to, guns, tasers, and pepper spray.) Assigned security guards will not carry firearms of any kind, pepper spray or other chemical agents, batons, impact weapons, handcuffs, or other restraints while performing services for the City.
9. Assigned security guards will maintain two-way radio communication with the on-site DB supervisor or site personnel at all times.
10.Assigned security guards will refrain from any activities which are, or might be distracting from the proper performance of their assigned duties. For example: reading, smoking, socializing, and eating.
11.Use of a cell phone for anything other than job related purposes is prohibited.
12.Assigned security guards may not abandon their assigned shifts.
13.Assigned security guards must check out with the on-site DB supervisor before and after all breaks and prior to departure.
14. Assigned security guards, when necessary, will educate visitors about facility rules, request voluntary compliance, document violations, notify City staff when appropriate, and contact law enforcement if circumstances require.
Diamond Bar Contracted Security Firm Management Duties
1. Security firm must properly train Security Guards on site, before guard is assigned to a scheduled shift.
2. Ensure guard has and wears approved uniform; black pants, black company issued button down shirt, properly displayed identification card is to be properly displayed for clear identification.
3. Security firm supervisors are asked to check in at the front desk with Facility staff when they do site visits.
4. Call Outs and No Shows – efforts shall be made to replace the guard with a trained alternate or with a working supervisor.
5. Security guards will work with site personnel in a courteous and professional manner and properly perform Guard Duties. Guards in violation will; a. be given a verbal warning and security firm management informed. b. be relieved from duties and only paid for service hours complete. Security firm management will be informed.
c. In the event a guard is continuously in violation and/or in the event of extreme violations, guard will be relieved from duties without pay. Security firm management will be informed immediately and asked to no longer schedule the guard at Diamond Bar sites.
6. Assignment Tracking;
a. Monthly Sign in/Sign out Reports are to be submitted along with monthly invoicing. b. Any incident reports with regards to Diamond Bar posts are to be shared with Diamond Bar management.
7. Quarterly Management Meeting: September, December, March, and June. Scheduled at agreed upon date, time and location (in-person, by phone or via Zoom).
To keep an open line of communication for needs of improvement, whether performance, reporting, scheduling, etc. for both parties; what is going well; or discuss policy updates and ideas.
Diamond Bar Contracted Security Guard Duties
1. Assigned security guards must be 21 years of age or older and is responsible to provide transportation to and from any and all locations assigned.
2. Assigned security guards must be properly trained on site by Security Guard Company’s lead staff before being assigned to a scheduled shift.
3. Assigned security guards are to arrive on time and in approved uniform. Upon arrival the assigned guard(s) will sign in with the on-site DB supervisor and receive specific instructions for the event and pick up a radio.
4. Assigned security guard(s) shall routinely patrol all grounds (parking lots, patios, restrooms, and building, grass and trailheads, and lobby areas) every 20 to 30 minutes for graffiti, trash, and suspicious behaviors. For example, unsupervised minors and individuals drinking in the parking lot(s).
5. Assigned security guards must make sure the customer/renter is in compliance with the current Facility Use and Rental Policy.
a. No open bottles on the tables.
b. No minors are being served.
c. Alcohol is limited to 5 hours of service time.
d. Monitor opening & closing of bar areas, making sure alcohol is locked in kitchen refrigerator or taken off the premises.
e. Security Guard must be 21 years of age or older.
6. Assigned security guards must report suspicious behaviors to on-site DB supervisor immediately. Guards may directly contact the local sheriff’s department if there is an immediate threat of danger/violence. Guards are prohibited from becoming physically involved in any altercation while on duty except where permitted by law and when necessary to protect themselves or others from an imminent threat of death or serious bodily injury.
7. Assigned security guards will work with site personnel, customer/renter, guests and venue attendees in a courteous and professional manner.
8. Assigned security guards will be unarmed at all times. Assigned security guards will not carry firearms of any kind, pepper spray or other chemical agents, batons, impact weapons, handcuffs, or other restraints while performing services for the City.
9. Assigned security guards will maintain two-way radio communication with the on-site DB supervisor or site personnel at all times.
10.Assigned security guards will refrain from any activities which are, or might be distracting from the proper performance of their assigned duties. For example: reading, smoking, socializing, and eating.
11.Use of a cell phone for anything other than job related purposes is prohibited.
12.Assigned security guards may not abandon their assigned shifts.
13.Assigned security guards must check out with the on-site DB supervisor before and after all breaks and prior to departure.
14. Assigned security guards, when necessary, will educate visitors about facility rules, request voluntary compliance, document violations, notify City staff when appropriate, and contact law enforcement if circumstances require.
Diamond Bar Contracted Security Firm Management Duties
1. Security firm must properly train Security Guards on site, before guard is assigned to a scheduled shift.
2. Ensure guard has and wears approved uniform; black pants, black company issued button down shirt, properly displayed identification card is to be properly displayed for clear identification.
3. Security firm supervisors are asked to check in at the front desk with Facility staff when they do site visits.
4. Call Outs and No Shows – efforts shall be made to replace the guard with a trained alternate or with a working supervisor.
5. Security guards will work with site personnel in a courteous and professional manner and properly perform Guard Duties. Guards in violation will; a. be given a verbal warning and security firm management informed. b. be relieved from duties and only paid for service hours complete. Security firm management will be informed.
c. In the event a guard is continuously in violation and/or in the event of extreme violations, guard will be relieved from duties without pay. Security firm management will be informed immediately and asked to no longer schedule the guard at Diamond Bar sites.
6. Assignment Tracking;
a. Monthly Sign in/Sign out Reports are to be submitted along with monthly invoicing. b. Any incident reports with regards to Diamond Bar posts are to be shared with Diamond Bar management.
7. Quarterly Management Meeting: September, December, March, and June. Scheduled at agreed upon date, time and location (in-person, by phone or via Zoom).
To keep an open line of communication for needs of improvement, whether performance, reporting, scheduling, etc. for both parties; what is going well; or discuss policy updates and ideas.