1]1yl') CityofDowney AGENDA MEMO
Item No
APPiqOVED BY
CITY MANAGERHONORABLE MAYOR AND MEMBERS OF THE CITY COUNCILTO:
FROM:OFFICE OF THE CITY MANAGER
BY: ANIL H. GANDHY, DIRECTOR OF FINANCE AND ALVIN LAM,
INFORMATION TECHNOLOGY MANAGER
DATE :
SUBJECT:
JANUARY 25, 2022
MANAGED PRINT SERVICES
RECOMMENDATION
It is recommended that the City Council authorize the Mayor to enter into a Copier/Printer purchase including a three-year agreement for Managed Print Services with Pacific Office Automation (POA) .
BACKGROUND or DISCUSSION
In September of 2019, the City contracted with the Managed Print consulting firm, Eco Office Werks who worked alongside the Finance DepartrrLent to conduct an extensive assessment of the City’s current aging printing technology, processes, existing leases, service contracts, and identified requirements for future printing needs. The recommendations from the analysis were used as the basis for an RFP to improve processes and reduce costs by implementing a strategic Managed Print Services program citywide.
The consultant firm also assisted with facilitating a Request for Proposal (RFP) and resulting change management plan. Details of the findings and recommendations assessment were part of the RFP. The RFP was posted for public viewing on March 18 of 2020 to seek proposals for Managed Print Services to implement a single vendor contract with the goal to consolidate vendors, services, and technology for approximately 164 owned and leased Multi-Function Devices (MFDs) and desktop printers/mfp’s at various City locations. Proposals were requested from Companies that had a demonstrated ability to perform the tasks identified in the RFP.
In April of 2020, the City received 18 qualified proposals from local copier/printer vendors. A detailed analysis and scoring of proposals was performed and in September of 2020, the City selected the top 4 vendors (CBE Office Solutions, POA, Sharp Business Systems, and C3 Tech) to take part in finalist presentation.
MANAGED PRINT SERVICES
JANUARY 25. 2022
PAGE #2
In November of 2020, the top 2 finalists were invited to provide on-site trial devices to be used by City staff. Sharp Business Systems offered the full line of Sharp Copiers and Printers, while POA, one of the largest independent vendors in the US, offered technology directly from both Hewlett Packard and Sharp. Upon final review of technology, services, pricing and contract terms, a Notice of Intent to Award was issued to POA in February of 2021 to provide the City with a negotiated discounted rate to purchase or lease Sharp and/or Hewlett Packard Copiers/Printers. In addition, POA will provide a full-service Cost Per Page Managed Print program to include all service, repairs, parts, toner and a replacement guarantee for the entire fleet of City owned copiers and printers. Pricing is locked for 5 years.
The City intends to implement the Managed Print Service Program in a phased approached of the next 2 years. The current fleet of 189 Copiers/Printers includes multiple vendor support agreements, expired leases, and owned devices. The 189 devices produce on average 278,000 BW and 71,000 color pages per month. Monthly current cost for lease, toner, service contracts and support averages $8,608 per month totaling $103,000 annually on average.
The contract with POA will consolidate underutilized devices and eliminate 33 copiers/printers. The city will replace 52 aging Copiers/Printers with new Sharp and HP devices. Total cost to purchase the 52 devices is $128,855 and will be phased in over 2 years
The POA Managed Print Service contract will cover all toner, service, parts and support for the 52 newly acquired Copiers/Printers as well as the remaining 104 City owned devices. At the 2019 usage projection, the average monthly cost will be $3,983, totaling an estimated annual expense of $47,799.
CITY COUNCIL PRIORITIES
Fiscal Responsibility
Economic Vibrancy
Efficiency & Adaptability
FISCAL IMPACT
By implementing this program, the City is projected to realize a minimum of 12% savings in maintenance cost, totaling $36,748, over 3 years. Total 3-year cost projection of the Managed Print Service project is estimated at $272,253. The costs will be budgeted in end user departments, across various City Funds.
MANAGED PRINT SERVICES
JANUARY 25. 2022
PAGE #3
ATTACHMENTS
Exhibit A: Professional Services Agreement
Exhibit B: Schedule of Services
Exhibit C: Compensation
CITY OF DOWNEY
PROFESSIONAL SERVICES AGREEMENT
WITH PACIFIC OFFICE AUTOMATION, INC.
FOR MANAGED PRINT SERVICES
1. PARTIES AND DATE
This Agreement is made and entered into this 1 1 th day of January, 2022 (“Effective Date”) by and between the City of Downey, a California municipal corporation and charter city with its principal place of business at 1 1111 Brookshire Avenue, Downey California 90241 ("City") and Pacific Office Automation, Inc., an Oregon corporation authorized to do business in California, with its principal place of business at 14747 NW Greenbrier Parkway, Beaverton, OR 97006 ("Contractor"). City and Contractor are sometimes individually referred to as “Party” and collectively as “Parties.”
2. RECITALS.
2.1 Contractor.
Contractor desires to perform and assume responsibility for the provision of certain professional copier/printer purchase and repair services required by City on the terms and conditions set forth in this Agreement. Contractor represents that it has demonstrated competence and experience in providing Managed Print services to public clients, is licensed in the State of California, and is familiar with the plans of City.
2.2 Project.
City desires to engage Contractor to render such services for the Managed Print Services project (“Project”) as set forth in this Agreement.
3. TERMS.
3.1 Scope of Services and Term.
3.1.1 General Scope of Services. Contractor promises and agrees to furnish to City all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply the professional Managed Print Services contract services necessary for the Project ("Services"). The Services are more particularly described in Exhibit "A" attached hereto and incorporated herein by reference. All Services shall be subject to, and performed in accordance with, this Agreement, the exhibits attached hereto and incorporated herein by reference, and all applicable local, state and federal laws, rules and regulations.
3.1.2 Term. The term of this Agreement shall be for three (3) years commencing on the Effective Date of this Agreement with the option for City to extend this Agreement for an additional two one (1 ) year terms, unless earlier terminated as provided herein. The total term of this Agreement not to exceed five (5) years from the Effective Date of this Agreement. Contractor shall complete the Services within the term of
3.2.4 Substitution of Key Personnel. Contractor has represented to City that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Contractor may substitute other personnel of at least equal competence upon written approval of City. In the event that City and Contractor cannot agree as to the substitution of key personnel, City shall be entitled to terminate this Agreement for cause. As discussed below, any personnel who fail or refuse to perform the Services in a manner acceptable to the City, or who are determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Contractor at the request of the City.
3.2.5 City’s Representative. The City hereby designates Anil H. Gandhy, or his or her designee, to act as its representative for the performance of this Agreement (“City’s Representative”). City’s Representative shall have the power to act on behalf of the City for all purposes under this Contract. Contractor shall not accept direction or orders from any person other than the City’s Representative or his or her designee.
3.2.6 Contractor’s Representative. Contractor hereby designates Eric Pitassi and Guillermo Plascencia, or his or her designee, to act as its representative for the performance of this Agreement (“Contractor’s Representative”). Contractor’s Representative shall have full authority to represent and act on behalf of the Contractor for all purposes under this Agreement. The Contractor’s Representative shall supervise and direct the Services, using his best skill and attention, and shall be responsible for all means, methods, techniques, sequences and procedures and for the satisfactory coordination of all portions of the Services under this Agreement.
3.2.7 Coordination of Services. Contractor agrees to work closely with City staff in the performance of Services and shall be available to City's staff, Contractors and other staff at all reasonable times.
3.2.8 Standard of Care; Performance of Employees. Contractor shall perform all Services under this Agreement in a skillful and competent manner, consistent with the standards generally recognized as being employed by professionals in the same discipline in the State of California. Contractor represents and maintains that it is skilled in the professional calling necessary to perform the Services. Contractor warrants that all employees and subcontractors shall have sufficient skill and experience to perform the Services assigned to them. Finally, Contractor represents that it, its employees and subcontractors have all licenses, permits, qualifications and approvals of whatever nature that are legally required to perform the Services, including a City Business License, and that such licenses and approvals shall be maintained throughout the term of this Agreement. As provided for in the indemnification provisions of this Agreement, Contractor shall perform, at its own cost and expense and without reimbursement from the City, any services necessary to correct errors or omissions which are caused by the Contractor’s failure to comply with the standard of care provided for herein. Any employee of the Contractor or its sub-Contractors 3 and 9 (non-owned); and (3) Workers’ Compensation : Workers’ Compensation insurance as required by the State of California with Statutory Limits; and (4) Employer’s Liability Insurance.
(B) Minimum Limits of Insurance. Contractor shall maintain imits no less than: (1 ) Commercial General Liability (CG L) : No less than $2,000,000 per occurrence for products and completed operations, bodily injury, property damage and personal and advertising injury. If Commercial General Liability Insurance or other form with general aggregate limit applies, either the general aggregate limit shall apply separately to this Agreement/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: No less than $2,000,000 per accident for bodily injury and property damage; and (3) Workers’ Compensation : Workers’ Compensation limits as required by the Labor Code of the State of California with Statutory Limits; (4) Employer’s Liability: Employer’s Liability limits of no less than $2,000,000 per accident for bodily injury or disease. Employer’s Liability coverage may be waived by the City if City receives written verification that Contractor has no employees.
If the Contractor maintains broader coverage and/or higher limits than the minimum shown in this subdivision 3.2.10.2, the City requires and shall be entitled to the broader coverage and/or the higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City
3.2.10.3 Professional Liability (Errors & Omissions). Contractor shall procure and maintain, and require its sub-Contractors to procure and maintain, for a period of five (5) years following completion of the Services or the Project, errors and omissions liability insurance appropriate to its profession. Such insurance shall be in an amount not less than $2,000,000 per occurrence or claim and $2,000,000 in the aggregate, and shall be endorsed to include contractual liability. If the Contractor maintains broader coverage and/or higher limits than the minimum shown in this subdivision 3.2.10.3, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.
Technology Professional Liability Errors and Omissions Insurance. If appropriate to the Contractor’s profession and work hereunder, with limits not less than $2,000,000 per occurrence. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Contractor in this Agreement and shall include, but not be limited to, claims involving infringement of intellectual property, copyright, trademark, invasion of privacy violations, information theft, release of private information, extortion and network security.
The policy shall provide coverage for breach response costs as well as regulatory fines and penalties as well as credit monitoring expenses with limits sufficient to respond to these obligations.
a. The Policy shall include, or be endorsed to include, property damage liability coverage for damage to, alteration of, loss of, or destruction of electronic data and/or information “property” of the City in the care, custody, or control of the Contractor. If not covered under 5 (C) All Coveraqes. Each insurance policy required by this Agreement shall be endorsed to state that: (A) coverage shall not be suspended, voided, reduced or canceled except with written notice by certified mail, return receipt requested to the City; and (B) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, employees, agents and volunteers.
3.2.10.5 Primary Coverage. For any claims related to this Agreement, the Contractor’s insurance coverage shall be primary insurance and primary coverage at least as broad as ISO CG 20 01 04 13 with respect to the City, its directors, officials, officers, employees, agents and volunteers. Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Contractor’s insurance and shall not be called upon to contribute with it in any way
3.2.10.6 Separation of Insureds; No Special Limitations. All insurance required by this Section shall contain standard separation of insureds provisions.
In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents and volunteers.
3.2.10.7 Deductibles and Self-Insurance Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City. City may require Contractor to provide proof of ability to pay losses and related investigations, claim administration and defense expenses and costs within the retention. The policy language shall provide or be endorsed to provide that the self-insured retention may be satisfied by either the named insured or City.
3.2.10.8 Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best’s rating no less than A:VII, authorized to do business in California, and satisfactory to the City.
3.2.10.9 Verification of Coverage. Contractor shall furnish City with original certificates of insurance, including all required amendatory endorsements (or copies of the applicable policy language effective coverage required by this provision) and a copy of the Declarations and Endorsement Page of the Commercial General Liability policy listing all policy endorsements to the City before the commencement of work under this Agreement, However, failure to obtain the required documents prior to the commencement of work under this Agreement shall not waive the Contractor’s obligation to provide them to the City. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, at any time.
3.2.10.10 Claims-Made Policies. If any of the policies provide coverage on a claims-made basis:
(A) The retroactive date must be shown and must be before the date of this Agreement or the date work commences under this Agreement, whichever is earliest; 7 which the parties did not reasonably anticipate would be necessary at the execution of this Agreement. Contractor shall not perform, nor be compensated for, Extra Work without written authorization from the City Manager.
3.3.5 Reserved
3.4 Accounting Records.
3.4.1 Maintenance and Inspection. Contractor shall maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identifiable. Contractor shall allow a representative of City during normal business hours to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement.
3.5 General Provisions.
3.5.1 Termination of Agreement.
3.5.1.1 Grounds for Termination. City may, by written notice to Contractor, terminate the whole or any part of this Agreement at any time either for cause or for the City's convenience and without cause by giving written notice to Contractor of such termination, and specifying the effective date thereof, at least seven (7) days before the effective date of such termination. Contractor may only terminate this Agreement for cause upon giving the City not less than seven (7) calendar days' written notice.
Upon termination, Contractor shall be compensated only for those services which have been adequately rendered to City, and Contractor shall be entitled to no further compensation. The City shall within fifteen (15) calendar days following termination pay the Contractor for all services adequately rendered and all reimbursable costs incurred by Contractor up to the date of termination, in accordance with the payment provisions of this Agreement .
The following reasons shall constitute "cause" for which either party may terminate this Agreement as provided herein:
•Substantial failure by the other party to perform in accordance with the terms of this Agreement and through no fault of the terminating party; •Assignment of this Agreement or transfer of the Project by either party to any other entity without the prior written consent of the other party; 9 Such notice shall be deemed made when personally delivered or when mailed, forty- eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and addressed to the party at its applicable address. Actual notice shall be deemed adequate notice on the date actual notice occurred , regardless of the method of service.
3.5.3 Ownership of Materials and Confidentiality.
3.5.3.1 Documents & Data; Licensing of Intellectual Property. This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor under this Agreement (“Documents & Data”). Contractor shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Contractor represents and warrants that Contractor has the legal right to license any and all Documents & Data. Contractor makes no such representation and warranty in regard to Documents & Data which were prepared by design professionals other than Contractor or provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City’s sole risk.
3.5.3.2 Confidentiality. All ideas, memoranda, specifications, plans, procedures, drawings, descriptions, computer program data, input record data, written information, and other Documents and Data either created by or provided to Contractor in connection with the performance of this Agreement shall be held confidential by Contractor.
Such materials shall not, without the prior written consent of City, be used by Contractor for any purposes other than the performance of the Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Contractor which is otherwise known to Contractor or is generally known, or has become known, to the related industry shall be deemed confidential.
Contractor shall not use City's name or insignia, photographs of the Project, or any publicity pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of City.
3.5.4 Cooperation; Further Acts. The Parties shall fully cooperate with one another, and shall take any additional acts or sign any additional documents as may be necessary, appropriate or convenient to attain the purposes of this Agreement.
3.5.5 Attorney's Fees. In the event of any litigation, whether in a court of law, administrative hearing, arbitration, or otherwise, arising from or related to this Agreement of the services provided under this Agreement, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred, including staff time, court costs, attorneys' fees and all other related expenses in such litigation. 11 City, have been misclassified as an independent contractors, or failed to pay any or all necessary state or federal withholdings and/or taxes. Such obligations to defend, hold harmless and indemnify City or any City officers, officials, employees or volunteers shall not apply to the extent that such Claims are caused in part by the sole active negligence or willful misconduct of City or such City officers, officials, employees, volunteers and agents. Contractor's cost to defend City and/or City’s officers, officials, employees or volunteers against any such Claim shall not exceed Contractor's proportionate percentage of fault with respect to that Claim; however, pursuant to Civil Code section 2782.8(a), in the event that one or more defendants is unable to pay its share of defense costs due to bankruptcy or dissolution of the business, Contractor shall meet and confer with City (and, if applicable, other parties) regarding any unpaid defense costs. To the extent Contractor has a duty to indemnify City or any City officers, officials, employees, volunteers and/or agents under this subdivision 3.5.6.2, Contractor shall be responsible for all incidental and consequential damages resulting directly or indirectly, in whole or in part, from Contractor's negligence, recklessness or willful misconduct.
3.5.7 Entire Agreement. This Agreement contains the entire Agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings or agreements.
3.5.8 Governing Law. This Agreement shall be governed by the laws of the State of California. Venue shall be the courts in Los Angeles County.
3.5.9 Time of Essence. Time is of the essence for each and every provision of this Agreement.
3.5.10 City's Right to Employ Other Contractors. City reserves right to employ other Contractors in connection with this Project.
3.5.11 Successors and Assigns. This Agreement shall be binding on the successors and assigns of the parties.
3.5.12 Assignment or Transfer. Neither party shall assign, hypothecate, or transfer, either directly or by operation of law, this Agreement or any interest herein without the prior written consent of the other party. Any attempt to do so shall be null and void, and any assignees, hypothecates or transferees shall acquire no right or interest by reason of such attempted assignment, hypothecation or transfer.
3.5.13 Construction; References; Captions. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language of this Agreement sha!! be construed simply, according to its fair meaning, and not strictly for or against any Party. Any term referencing time, days or period for performance shall be deemed calendar days and not work days. All references to Contractor include all personnel, employees, agents, and subcontractors of Contractor, except as otherwise specified in this Agreement.
All references to City include its elected officials, officers, employees, agents and volunteers 13 3.5.21 Authority to Enter Agreement. Contractor has all requisite power and authority to conduct its business and to execute, deliver, and perform the Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right, and authority to make this Agreement and bind each respective Party.
3.5.22 Counterparts. This Agreement may be executed in counterparts, each of which shall constitute one and the same instrument.
3.5.23 Effect of Conflict
In the event of any conflict, inconsistency, or incongruity between any provision of this Agreement, any of its exhibits, attachments, purchase order, or notice to proceed, the provisions of this Agreement will govern and control.
3.6 Subcontracting.
3.6.1 Prior Approval Required. Contractor shall not subcontract any portion of the work required by this Agreement, except as expressly stated herein, without prior written approval of City. Contractor shall require and verify that all subcontractors maintain insurance meeting all of the requirements set forth in this Agreement. Contractor shall ensure that City is an additional insured as required in Section 3.2.10.4. Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement.
CITY OF DOWNEY,
a California municipal corporation
and charter city
Pacific Office Automation, Inc.
an Oregon corporation
B„ A;hl„D... C#b hImBy:
Mayor
Its: Branch Administrative Manager
Attest.'Attest :
City Clerk Secretary
Approved as to Form.
LA }])
Attorney
0119.123859
Approved as to Form.
Legal Counsel
15 Administration
A.Existing Desktop MFP/Printer Support & Services
a. Contractor shall work with the City to manage the retirement and refresh of equipment on the City's existing lease schedules.
b. Contractor may optionally provide an alternate solution to the management of existing (Keep / Cover) devices, such as buying back the devices and replacing them with the Contractor’s own supported products. The solution must provide overall cost savings while meeting the technology needs of the department.
B.Asset Management I Meter Usage Readings Software
The Contractor shall be solely responsible for obtaining and furnishing meter counts for all equipment on a monthly or quarterly basis, as required by the IT department. Meter counts shall be accomplished without staff intervention or inconvenience and at no additional cost to the City.
b.Estimating of Meters is not allowed.
For non-networked small personal printers, the City may accept a per device flat rate that covers all toner and support without the need for meter readings. d.The City desires an on-line tool that allows for bi-directional data sharing of device location updates, location contact information and IMACD changes.
C.Billing
a.Billing must allow for customizable fields per device for department codes, contact person, contact number, device location address and other criteria. The usage report submitted for billing must match with the monthly invoice.
Each department shall receive a summary invoice for all departmental costs on a monthly basis. Method of delivery shall be determined with the selected Contractor Estimating of meter usage for billing will not be allowed.
All usage charges are to be billed in arrears and no base allowance or volume guarantee shall be included in any department order.
On a Quarterly basis, a Citywide billing and usage report shall be generated to reflect each department total devices, lease and/or usage charges for the previous quarter and actual saving achieved. The report shall sub-total each department with a citywide roll-up of total costs
b.
C.
d.
e.
D.Asset
a.
b.
Management
Contractor shall update the City whenever an Install, Move, Add, Change, Decommissioning request, or break/fix incident, as requested.
Contractor shall provide certification for the wipe of hard drives or take other appropriate action prior to Move, Add, Change, or Decommissioning of Contractor installed equipment.
Contractor shall contact the IT Department to schedule the install or removal of any MFD or Printer and work within the approved security protocols.
The Contractor shall provide the ability to view invoices on-line via a secure customer portal at no additional cost to the City
The Contractor shall provide an asset Management Portal that allows the City to see their inventory real time.
C.
d.
e
2 resources to initially assess the City of Downey print environment and finalize recommendations to optimize the print environment.
b. Contractor shall monitor the fleet in order to seek optimization opportunities on a quarterly basis and stay within the change management plan cost savings guidelines.
2. Technical Requirements
2.1 IT Security Requirements
Confiauration Management
A. The MFD system shall be configured to provide only essential capabilities, and to restrict the ability to access and change MFD settings such as double6kied printing, default black and white printing, etc
B. Unnecessary ports, protocols, functions and services shall be disabled. MFD settings shall be set for printing from a selected set of IP addresses.
C. Selected Contractor shall ensure that MFDs are compatible with all existing and future City utilized applications.
Maintenance
A. The Contractor shall be responsiblefor implementing a security patch management program within the City’s policies/practices for implementation.
B. Authentication and authorization methods are required for remote maintenance and diagnostic sessions. Remote maintenance and diagnostic activities shall be documented.
C. Remote maintenance and diagnostic activities shall be authorized, monitored, and approved by the City.
D. Only authorized maintenance personnel shall perform information system maintenance.
2.2 Equipment Maintenance SLA’s (Service Level Agreement) Contractor shall provide maintenance service calls during the City of Downey working hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. (PST), excluding the City of Downey holidays.
Under certain special circumstances, the Contractor may be requested to provide support outside of regular business hours.
Contractor shall provide full coverage maintenance on all parts, service calls, and scheduled preventative maintenance calls at frequencies defined in the Manufacturer’s specifications . £u£!Qm£L£unngd
4 on scene or clears by phone.
Repair Time - Time required for a technician to troubleshoot, diagnose, and repair a copier measured from arrival on the scene to completion of call. This does not include time required for shipment of certain parts.
Minimum Uptime - Percentage of time machine is available for basic operation in comparison to hours of operation as determined by the City.
Maximum Downtime - Percentage of time machine is unavailable for basic operation in comparison to the hours of operation as determined by the City.
Emergency Service Request – Request for service when any of the three (3) main functions is in operable. (Copy/Print/Fax) excludes preventative maintenance calls. f.
g.
h.
1. D. User Uptime
User Uptime Minimum
Acceptable Level
Objective
Percent of time users must
be able to print, copy, fax,
and scan to print devices
The City of Downey's business
and operational uptime
requirement. Measured
monthly
a. Users must be able to print, copy, fax, and scan to the City’s print devices 98% of the time. b. Compliance is confirmed by service request and problem resolution records to determine when users are down without both their main and backup devices for print, copy, fax, and scan
E.Uptime Guarantee – Contractor maintenance procedures shall be designed to average up to a 98% uptime; however, in the event the mainframe provided is not operational (excluding preventive maintenance and operator preventable calls) during any 60-day period, Contractor will provide a loaner of similar and upgraded features until the mainframe is repaired at no additional cost to the City
F. Replacement Guarantee – if the Contracted Contractor is unable to repair a problem, the Contractor shall, at the City’s request, replace it without charge with an identical model or, at the option of manufacturer, with a machine with comparable features and capabilities. The replacement device shall not be a model older than the device being replaced.
G.Replenishment/Replacement of Supplies
a. Supplies shall be received within (2) two working days of a low toner alert, with a full supply set per printer stored on-site at all times or as agreed by the departments. b. Contractor shall work with each of the 18 departments to determine a location and methodology for storing and restocking back up toner on-site at the City. c. Contractor will provide a documented process for each department and include the written process in the quarterly review process.
6 iii. Cleaning Rollers.
iv. Cleaning Filters & Fans.
v. Wipe down the exterior of the printer.
vi. Note the remaining life on maintenance kits to pre-order if needed.
K.Billing
a.
b.
The billing shall be complete, accurate, on time, and easily audited.
Errors must not exceed 2% of the devices billed and the itemized errors and corrections shall be received within twenty (20) calendar days after the end of the following month.
The City and the Contractor will agree on what information the invoice will contain, the billing process between both parties, and how it will be formatted.
Contractor shall provide the City with usage and billing statistics quarterly and/or upon request by City staff or designee.
C.
d.
3. Contractor Reporting & Communication Requirements
3.1 Quarterly and Annual Account Reviews
Upon request, Contractor shall conduct an in-person Quarterly Business Reviews (QBRs) with all departments and City staff or designee to discuss the status of the fleet. At a minimum, Contractor shall communicate with each departments Administrative Officer once per year. A Citywide account review shall be conducted annually with IT Management to validate cost savings, project milestones, and projections for the following year.
On a quarterly basis, Contractor shall provide electronic reporting related to the activities in this SOW with the following categories and types of reports:
A, Department printing volumes broken out by color and black & white per device; B. Number and types of devices in the fleet summarized by department and citywide; C. Pro-Active over- and under-utilized equipment optimization/swaps; D. Break/Fix volume of calls;
E. Change Management Plan status. IMACD;
F. Knowledge Management information and/or support that will benefit the City’s end users and internal support teams;
G. A list of devices that experienced multiple repairs in the previous quarter, or re-occurring over a 180-day period, along with an action plan/recommendation for permanent correction; H. Ongoing continuous improvement relative to print throughout the entire City environment; I. Billing Reports;
J. SLA Achievement Reports; and
K. Status of any additional projects.
8 4.2 Dedicated Inside Customer Service/Support Personnel The City is looking for a single source Managed Print Services provider with experience in managing major account business. The City's preference is a Contractor with internal non-sales support staff dedicated to manage the customer relationship alongside the Sales Executive. This person shall be experienced in supporting major account business.
Dedicated personnel shall be directly responsible for the fulfillment of all SOW and SLA commitments with the City in support of Contractor sales team and work to create and implement specific operational practices including, but not limited to:
A
B.
C
D
E.
Continually monitor existing service levels and compliance to SLAs.
Provide interface between end-users, technical support, and resources to improve/maintain customer satisfaction.
Act as the primary point of contact for all aspects of the contractual relationship with the customer.
Develop continual process improvements.
Work closely with Contractor operations team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management while monitoring adherence to all SLAs.
Facilitate quarterly/semi-annual performance reviews.
Resolve customer complaints and concerns by investigating problems, as well as develop solutions and manage through to resolution.
Provide reporting metrics and tracking data as required to fulfill SLAs.
Develop and document implementation plan for each additional phase of the client Change Management Plan
Follow-through on mission critical activities identified by the Client and Internal Management.
F
G.
H
1. J.
4.3 Technical Support Personnel
A. Contractor shall be authorIzed by the original equipment manufacturer (OEM) to service the equipment during the entire term of the Contract. Proposer shall provide verifications with proposal.
B. Contractor’s service technicians shall be OEM trained and certified during the entire term of the Contract. Proposer shall provide verification with proposal.
C. Contractor shall only use only OEM genuine or OEM approved parts and supplies to maintain the equipment. Contractor shall have same-day or next-day delivery for parts and supplies, with the parts delivered to the City or brought in by a service technician. 10 EXHIBIT "C"
Device Services and Pricing Table
Year 1
598,968.91
547,799.37
$ 146,768.28
Year 2
$29,885.75
547,799.37
$77,685.12
Year 3
$0.00
$47,799.37
$47,799.37
3 Year Total
$ 128,854.66
$143,398.12
$272,252.78
*Equipment cost:
Maintenance cost:
Total
ACORBb
L_ +/CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/WW) 12/15/2021
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND. EXrEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
If SUBROGATION IS WAIVED, subject to the terms and condItIons of the poIIcy, certain policIes may require an endorsement. A statement on thIs certificate does not confer rights to the certIfIcate holder in IIeu of such endorsement(s).
PRODUCER
JD Futwiler & Co Insurance
5727 S Macadam Ave
Portland OR 97239
NAME:
PHoUB
Holly Pfister
503-29%8325lg
®
Wwiler.com
50 S29 S541 8
INSURER A, Travelers Property Casualty Co of America
INSURER(S) AFFORDING COVERAGE NAIC #
25674
25666
25682
25623
INSURED
Pacific Office Automation. Inc.
14747 NW Greenbrier PkwyBeaverton OR 97006
PACIOFF.01
INSURER c , Travelers Indemnity Ca of CT
INSURER B , The Travelers Indemnity of America
INSURER D , The Phoenix Insurance Compan'
INSURER E :
COVERAGES CERTIFICATE NUMBER: 469704949 REVISION NUMBER:
INDICATED. NOTWITHSTANDING ANY REQUIREMENT. TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS.
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. UMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS CLAIMS-MADE E OCCUR 1 1 1 1 1 [P OIOOQ
INSURER F
MED EXP (Any one person) I $ 10,000
GEN'L AGGREGATE LIMIT APPLIES PER:
POUCY EIE$ B LOC
PERSONAL& ADV INJURY ISI.000.000
GENERAL AGGREGATE
PRODUCTS . COMP/OP AGG
l2.000,000
$ 2,000.000
$
C
OTHER:
AUTOMOBILE LIABILITY E
IEa accident)
BODILY INJURY (Per person)F ANY AUTO
OWNED
AUTOS ONLY
N IIFTBDS ONLY
8103RI 05785 10/1 /2021 10/1/2022 $ 1.000,000
$
SCHEDULED
AUTOS
FI NON4WNED
U AUTOS ONLY
8T––IT(Per accident) I '
$
A -k–mLiJaITi;
EXCESS LIAB CLAIMS
CUP3R29524A 10/1 /2021 10/1/2022 EACH OCCURRENCE
AGGREGATE
$ 5,000,000
$ 5,000,000
DED I X 1 RErENTiON$
VI
AND EMPLOYERS' LIABILITY
ANYPROPRIETOR/PARTN ER/EXECUTIVE
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
If yes. describe under
DESCRIPTION OF OPERATIONS below
D UB-3R2931 77-20-1&G 10/1 /2021 10/1/2022
$
mT
ERY/N
N/A E.L. EACH ACCIDENT
E.L. DISEASE - EA EMPLOYEEI $ 1.000,000
$ 1,000,000
D
A
A
Employers Liab11ityDn/A Stop Gap
Professional Liability
Cyber Liability
UB-3R293 1 77-20..13..G
ZPL71N05748
ZPL71N05748
10/1 /2021
10/1 /2021
10/1 /2021
10/1/2022
10/1/2022
10/1/2022
E.L. DISEASE . POLICY LIMIT I $ 1.000,000F-–1Limit 1 10.000.000Limit 1 5,000.000 Crime/Employee Dishonesty Coverage: Policy #105712268, Traveler's, Eff Date 10/1/2021-10/1/2022, Limit $3.000.000 City of DoQn6y is additional insured.-but only'in respects to operations of the named insured, subject to policy terms, conditions, and exclusions
CERTIFICATE HOLDER CANCELLATION
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF NOTICE WILL BE DELIVERED IN
ACCORDANCE WITH THE POLICY PROVISIONS
City of Downey11111 Brookshire Avenue
Downey CA 90241 AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.
The ACORD name and logo are registered marks of ACORD
COMMERCIAL GENERAL LIABILITY
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.
XTEND ENDORSEMENT FOR TECHNOLOGY
This endorsement modifies insurance provided under the following:
COMMERCIAL GENERAL LIABILtW COVERAGE PART
GENERAL DESCRIPTION OF COVERAGE - This endorsement broadens coverage. However, coverage for any injury, damage or medical expenses described in any of the provisions of this endorsement may be excluded or limited by another endorsement to this Coverage Part, and these coverage broadening provisions do not apply to the extent that coverage is e>©luded or limited by such an endorsement. The following listing is a general coverage description only. Read all the provisions of this endorsement and the rest of your policy carefully to determine rights, duties, and what is and is not covered. bb Non-Owned Watercraft - 75 Feet Long Or Less
B. Who is An Insured – Unnamed Subsidiari%
1. J.
Blanket Additional Insured - Mortgagees ,
Assignees, Successors Or Receivers
C. Who is An Insured - Employees - Supervisory
Positions
Blanket Additional Insured - Governmental
Entitin - Permits Or Authorizations Relating To
PremisesD.
E.
F.
G.
Who is An Insured - Newly Aaluired Or Formed
Limited Liability Companies
Who is An Insured - Liability For Conduct Of
Unnamed Partnerships Or Joint Ventures
Blanket Additional Insured - Persons Or
Organizations For Your Ongoing Operations As
Required By Written Contract Or Agreement
Blanket Additional Insured - Broad Form Vendors
K. Blanket Additional Insured - Governmental
Entities - Permits Or Authorizations Relating To
Operations
L. Medical Payments - Increased Limit
M . Blanket Waiver Of Subrogation
N. Contractual Liability - Railroads
O. Damage To Premises Rented To YouH. Blanket Additional Insured - Controlling Interest
PROVISIONS
A NON-OWNED WATERCRAFT - 75 FEET LONG
OR LESS
is responsible for the use of a watercraft
that you do not own that is:
(1) 75 feet long or less; and
(2) Not being used to carTy any person or
property for a charge.
WHO IS AN INSURED - UNNAMED
SUBSIDIARIES
1.The following replaces Paragraph (2) of
Exclusion g., Aircraft, Auto Or Watercraft,
in Paragraph 2. of SECTION I -
COVERAGES - COVERAGE A - BODILY
INJURY AND PROPERTY DAMAGE
LIABILITY:
B.
(2) A watercraft you do not own that is:
The following is added to SECTION II - WHO IS
AN INSURED:
(a) 75 feet long or less; and Any of your subsidiaries, other than a partnership or joint venture, that is not shown as a Named
Insured in the Declarations is a Named Insured if:(b) Not being used to carTy any person or property for a charge;
2.The following replaces Paragraph 2.e. of
SECTION II - WHO IS AN INSURED:
a.You are the sole owner of, or maintain an
ownership interest of more than 50% in, such
subsidiary on the first day of the policy period;
ande. Any person or organization that, with your
express or implied consent, either uses or b.Such subsidiary is not an insured under similar other insurance.
CG D4 17 02 lg © 2017 Ttre Travelers Indemnity Company. All rights reserved.
Includes copyrighted material of Insurance Services Office, Inc. with its permi=ion.
COMMERCIAL GENERAL LIABILITY
No such subsidiary is an insured for -bodily injury-
or -property damage- that occurred, or -personal
and advertbing injury- caused by an offense
committed:
organization in writing to us within
180 days after you acxluire or form it;
b.Coverage A does not apply to -bodily
injury" or -property damage- that occurred
before you aaiuired or formed the
organization; and
a. Before you maintained an ownership interest
of more than 50% in such subsidiary; or
b. After the date, if any, during the policy period
that you no longer maintain an ownership
interest of more than 50% in such subsidiary.
For purposes of Paragraph 1. of Section II – Who
Is An Insured, each such subsidiary will be
deemed to be designated in the Declarations as:
a. A limited liabiltty company;
b. An organization other than a partnership, joint
venture or limited liability company; or
C.Coverage B does not apply to -personal
and advertising injury" arising out of an
offense committed before you aa;uired or
formed the organization.
For the purposes of Paragraph 1. of Section II- Who is An Insured, each such organization will be deemed to be designated in the
Declarations as:
a. A limited liability company;
b. An organization, other than a partnership,
joint venture or limited liability company;
or
c. Atrust;
as indicated in its name or the documents that
govern its structure.
WHO IS AN INSURED - EMPLOYEES
SUPERVISORY POSITIONS
C.
c. Atrust;
as indicated in its name or the documents
that govern its structure.
WHO IS AN INSURED - LIABILITY FOR
CONDUCT OF UNNAMED PARTNERSHIPS OR
JOINT VENTURES
The following is added to Paragraph 2.a.(1) of
SECTION II - WHO IS AN INSURED:
E.
Paragraphs (1){a), (b) and (c) above do not apply
to -bodily injury- to a co-employee" while in the
course of the ca"employee’s" employment by you
arising out of work by any of your "employees"
who hold a supervisory position.
WHO IS AN INSURED - NEWLY ACQUIRED
OR FORMED LIMITED LIABILITY COMPANIES
The following replaces the last paragraph of
SECTION II - WHO IS AN INSURED:
No person or organization is an insured with
respect to the conduct of any current or past
partnership or joint venture that is not shown as a
Named Insured in the Declarations. This
paragraph does not apply to any such partnership
or joint venture that otherwise qualifies as an
insured under Section II – Who is An Insured.
D.
The following replaces Paragraph 3. of SECTION
II - WHO IS AN INSURED:
3.Any organization you newly acquire or form,
other than a partnership or joint venture, and
of which you are the sole owner or in which
you maintain an ownership interest of more
than 50%, will qualify as a Named Insured if
there is no other similar insurance available to
that organization. However:
F.BLANKET ADDITIONAL INSURED - PERSONS
OR ORGANIZATIONS FOR YOUR ONGOING
OPERATIONS AS REQUIRED BY WRITTEN
CONTRACT OR AGREEMENT
The following is added to SECTION II - WHO IS
AN INSURED:
a.Coverage under this provision is afforded Any person or organization that is not otherwise an insured under this Coverage Part and that you
have agreed in a written contract or agreement to
include as an additional insured on this Coverage
Part is an insured, but only with respect to liability
for -bodily injury" or "property damage" that:
a. Occurs subsequent to the signing of that
contract or agreement; and
b. Is caused, in whole or in part, by your acts or
omissions in the performance of your ongoing
operations to which that contract or
only:
(1) Until the 180th day after you acquire
or form the organization or the end of
the policy period, whichever is earlier,
if you do not report such organization
in writing to us within 180 days after
you acquire or form it; or
(2) Until the end of the policy period,
when that date is later than 180 days
after you aaluire or form such
organization, if you report such
Includes copyrighted material of Insurance Services OffIce, Inc. wtth its permiwion CG D4 17 02 19
COMMERCIAL GENERAL LIABILITY
agreement applies or the acts or omissions of
any person or organization performing such
operations on your behalf.
The limits of insurance provided to such insured
will be the minimum limits that you agreed to
provide in the written contract or agreement, or
the limits shown in the Declarations. whichever
are less.
performed at such vendor’s premises in
connection with the sale of -your
products"; or
(6) Your products- that, after distribution or
sale by you, have been labeled or
relabeled or used as a container, part or
ingredient of any other thing or substance
by or on behalf of such vendor.
G.BLANKET ADDITIONAL INSURED - BROAD
FORM VENDORS Co\nrage under this provision does not apply to:
The following is added to SECTION II - WHO IS
AN INSURED:
ae Any person or organization from whom you
have aaiuired -your products", or any
ingredient, part or container entering into,
accompanying or containing such products;
or
Any person or organization that is a vendor and
that you have agreed in a written contract or
agreement to include as an additional insured on
this Coverage Part is an insured, but only with
respect to liability for "bodily injury" or -property
damage" that:
a. Occurs subsequent to the signing of that
contract or agreement; and
b. Arises out of "your products" that are
distributed or sold in the regular course of
such vendor's business.
b. Any vendor for which coverage as an
additional insured specifically is scheduled by
endorsement.
H.BLANKET ADDITIONAL
CONTROLLING INTEREST
INSURED -
1.The following is added to SECTION II - WHO
IS AN INSURED:
Any person or organization that has financial
control of you is an insured with respect to
liability for -bodily injury-, -property damage"
or "personal and advertising injury" that arises
out of:
The insurance provided to such vendor is subject
to the following provisions:
a.The limits of insurance provided to such
vendor will be the minimum limits that you
agreed to provide in the written contract or
agreement, or the limits shown in the
Declarations, whichever are less.
a. Such financial control; or
b. Such person's or organization’s
ownership, maintenance or use of
premises leased to or occupied by you.
The insurance provided to such person or
organization does not apply to structural
alterations, new construction or demolition
operations performed by or on behalf of such
person or organization.
The following is added to Paragraph 4. of
SECTION II - WHO IS AN INSURED:
b.The insurance provided to-such vendor does
not apply to:
{1) Any express warranty not authorized by
you or any distribution or sale for a
purpose not authorized by you;
(2) Any change in "your products" made by
such vendor;
2. (3) Repackaging, unless unpacked solely for
the purpose of inspection, demonstration,
testing, or the substitution of parts under
instructions from the manufacturer, and
then repackaged in the original containeR
This paragraph does not apply to any
premises owner, manager or lessor that has
financial control of you.
BLANKET ADDITIONAL INSURED -
MORTGAGEES, ASSIGNEES, SUCCESSORS
OR RECEIVERS
1. (4) Any failure to make such inspections,
adjustments, tests or servicing as
vendors agree to perform or normally
undertake to perform in the regular
course of business, in connection with the
distribution or sale of "your products-;
The following is added to SECTION II - WHO IS
AN INSURED:
Any person or organization that is a mortgagee,
assignee, successor or receiver and that you
have agreed in a written contract or agreement to
include as an additional insured on this Coverage
Part is an insured, but only with respect to its
(5) Demonstration, installation, servicing or
repair operations, except such operations
CG D4 17 02 19 © 2017 Ttle Travelers Indemnity Company. All rights reserved.
Includes copyrighted material of Insurance Services Office, Inc. wIth its permi=ion.
COMMERCLAL GENERAL LIABILITY
liability as mortgagee, assignee, successor or
receiver for -bodily injury-, -property damage- or
-personal and advertising injury- that:
construction, erection or removal of any of the
following for which that governmental entity has
issued such permit or authorization: advertising
signs, awnings, canopies, cellar entrances, coal
holes, driveways, manholes, marquees, hoist
away openings, sidewalk vaults, elevators, street
banners or decorations.
ae Is -bodily injury- or -property damage- that
occurs, or is -personal and advertising injury”
caused by an offense that is committed,
subsequent to the signing of that contract or
agreement; and K.BLANKET ADDITIONAL INSURED -
GOVERNMENTAL ENTITIES - PERMITS OR
AUTHORIZATIONS RELATING TO OPER-
ATIONS
b.Arises out of the ownership, maintenance or
use of the premises for which that mortgagee,
assignee, successor or receiver is required
under that contract or agreement to be
included as an additional insured on this
Coverage Part.
The following is added to SECTION II - WHO IS
AN INSURED:
The insurance provided to such mortgagee,
assignee, successor or receiver is subject to the
following provisions:
Any governmental entity that has issued a permit
or authorization with respect to operations
performed by you or on your behalf and that you
are required by any ordinance, law, building code
or written contract or agreement to include as an
additional insured on this Coverage Part is an
insured, but only with respect to liability for "bodily injury-, "property damage" or "personal and
advertising injury" arising out of such operations.
The insurance provided to such governmental
entity does not apply to:
a. Any -bodily injury-, "property damage" or
-personal and advertising injury" arising out of
operations performed for the governmental
entity; or
b. Any -bodily injury" or "property damage"
included in the -products-completed
operations hazard".
MEDICAL PAYMENTS - INCREASED LIMIT
a. The limits of insurance provided to such
mortgagee, assignee, successor or receiver
will be the minimum limits that you agreed to
provide in the written contract or agreement,
or the limits shown in the Declarations.
whichever are less.
b.The insurance provided to such person or
organization does not apply to:
(1) Any -bodily injury" or "property damage"
that occurs, or any "personal and
advertising injury' caused by an offense
that is committed. after such contract or
agreement is no longer in effect; or
(2) Any -bodily injury-, -property damage" or
"personal and advertising injury" arising
out of any structural alterations, new
construction or demolition operations
performed by or on behalf of such
mortgagee, assignee, successor or
receiver.
L.
The following replaces Paragraph 7. of SECTION
Ill - LIMITS OF INSURANCE:
7.Subject to Paragraph 5. above, the Medical
Expense Limit is the most we will pay under
Coverage C for all medical expenses
because of "bodily injury" sustained by any
one person, and will be the higher of:
a. $10,000; or
J.BLANKET ADDITIONAL INSURED -
GOVERNMENTAL ENTITIES - PERMITS OR
AUTHORIZATIONS RELATING TO PREMISES
The following is added to SECTION II - WHO IS
AN INSURED:b. The amount shown in the Declarations of
this Coverage Part for Medical Expense
Limit.Any governmental entity that has issued a permit
or authorization with respect to premises owned
or occupied by, or rented or loaned to, you and
that you are required by any ordinance, law,
building cale or written contract or agreement to
include as an additional insured on this Coverage
Part is an insured, but only with respect to liability
for "bodily injury", "property damage" or "personal
and advertising injury" arising out of the
eHstence, ownership, use, maintenance, repair,
M. BLANKET WAIVER OF SUBROGATION
The following is added to Paragraph 8., Transfer
Of Rights Of Recovery Against Others To Us,
of SECTION IV - COMMERCIAL GENERAL
LIABILITY CONDITIONS:
If the insured has agreed in a contract or
agreement to waive that insured's right of
recovery against any person or organization, we
Includes copyrIghted material of Insurance Services Office, Inc. with its permi=ion.
CG D4 17 02 19
COMMERCIAL GENERAL LIABILITY
waive our right of recovery against such person or
organization, but only for payments we make
because of:
2. Paragraph f.(1) of the definition of -insured
contract" in the DEFINITIONS Section is
deleted.
0. DAMAGE TO PREMISES RENTED TO YOUa. "Bodily injury- or -property damage- that occurs; or
b. "Personal and advertising injury- caused by
an offense that is committed;
subsequent to the execution of the contract or
agreement.
CONTRACTUAL LIABILITY - RAILROADS
The following replaces the definition of -premises
damage" in the DEFINITIONS Section:
"Premises damage" means "property damage- to:
a. Any premises while rented to you or
temporarily occupied by you with permission
of the owner; orN.
1. The following replaces Paragraph c. of the
definition of -insured contract" in the
DEFINITIONS Section:
c, Any eaement or license agreement;
b. The contents of any premises while such
premises is rented to you, if you rent such
premises for a period of seven or fewer
consecutive days.
CG D4 17 02 19 @ 2017 Ttre Travelers Indemnity Company. All rights reserved.
Includes copyrighted material of Insurance Services Office, Inc. with its permi=ion.