08. Auth Agrmnt w Motorola Svcs for 911 Comm. Equip. Maintenance, Repair & Support Svcs - 2022-2028

KNOVI
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FROM: OFFICE OF THE CITY MANAGER
BY: LESLIE R. MURRAY, CHIEF OF POLICE
DATE: MAY 24, 2022
I I M M 2 i W WOTSITM
The Police Department utilizes specialty 911 dispatch and communications equipment to efficiently operate the 911 communications center. The emergency dispatch and communications equipment requires 24/7 technical support for maintenance and repair, Motorola Solutions provides proactive service needed to maintain equipment and reduce equipment failure(s) and also provides 24/7/365 emergency response for any necessary support and repairs.
[W, 14 M a KliA 11 V4 2 to] 2 11 r-A K R1
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Fiscal Responsibility

SERVICE AGREEMENT FOR 911 COMMUNICATIONS EQUIPMENT WITH MOTOROLA SOLUTIONS MAY 24, 2022
PAGE # 2
7d &Tq 1-111 r, 9,
The total service agreement costs over the six year period are $224,795.74. The costs per fiscal year are as follows:
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0 JWOT�QRPLA SOLUTIONS
SIX -YEAR P25 SYSTEM ADVANCED PLUS SERVICES PROPOSAL DECEMBER 22, 2021 -1...... , I - - 1 .1 *
Information without the express written permission of Motorola Solutions. - -0- - 0 "IS I W 0 11
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Motorola Solutions, Inc,
10680 Treena St, Suite 200
San Diego, CA 92131 USA
Raymond A. Edey, Executive Director
Interagency Communications Interoperability, JPA
613 East Broadway, Suite 200
Glendale, CA 91206
0 MOTOROLA SOLUTIONS
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and provide exceptional value.

Per ICI's request, Motorola is providing a six -year firm offer for Advanced Plus Services consisting of Advanced Services and System Upgrade Agreement (SUA).

This proposal is subject to the terms and conditions contained in the Amended and Restated Master Purchase and Service Agreement, dated October 31, 2011, between Motorola and the City of Glendale ("Agreement") together with the additional terms enclosed herein. Pricing is as set forth in the existing Los Angeles County Contract. ICI may accept this offer by signing this proposal, which shall act as a Transaction Document as described in the Agreement. This proposal shall remain valid until December 31, 2021.

We thank you for the opportunity to provide ICI with "best in class" service solutions. Our goal is to provide you with the best products and services available in the communications industry. Any ,tuestions can be directed to your Motorola Account Executive, Denis Redzepagic at 619-577-3619 -i r
;i,incerely,
Motorola Solutoo-is,
Jerry Burch
Interagency Communications Interoperability, JPA
Six -Year P25 System Advanced Plus Services Proposal
December 22, 2021
Use or disclosure of this proposal is subject
to the restrictions on the cover page,
4) Motorola Solutions Confidential Restricted
Table of Contents i

ExecutiveSummary ................................................................................................ ....a..;, <.........,. 1-1
Section 2
PricingSummary ......................................................................................... .......... ....... 2-1

2.1 SUA Pricing Breakdown per Agency ............................................. ........................m.., 2-2

2.2 Advanced Services Pricing Breakdown Per Agency .............................. ...................: 2-3

2.3 Payment Terms............................................................................ ........:. .a,.m......,..,;,..;. 2-4
Section 3
SolutionDescription..................................................................................... ................................ 3-1

3.1 Advanced Services for Master, RF, and Console Sites ............................ ....................- 3-1

3.2 System Upgrade Agreement (SUA)........................................................ ......... ............. 3-2
Section 4
Advanced Services Statement of Work for Master, RF, and Console Site Support ...,,......., ,,. ;::.:;,. 4-1

4.1 Overview...................................................................................... .........., .................,„..4-1

4.2 Motorola Solutions Service Delivery Ecosystem ........................... ...............:.. .....: ..e:.. 4-2

4.2.1 Centralized Managed Support Operations .................................. ...... ...... ..Y.....o;.;,. 4-2

4.2.2 Field Service ............................ ........... 4-3

4.2.3 Customer Support Manager ...................................................... .......... ...,,.,. ........... 4-3

4.2.4 Repair Depot.........................................................................................q, ..,,..,.., ..,..,,-,.. 4-3

4.2.5 MyView Portal .............. ......... ....__ .......,.; ................... ......, a .....,........,.....,...,...,,.. 4-3

4.3 Connectivity Specifications........................................................... ............ ...... , .....,..,.. 4-5

4.4 Advanced Services Detailed Description ...................................... ......... ..............w,_...,,. 4-5

4.4.1 Network Event Monitoring .....,..a ................ ......... ..e,m..., ,..,....s ............,....o.,,.., ......... 4-5

4.4.1.1 Description of Service....................................................... ........ ........ .............. 4-5

4.4.1.2 Scope............................................................................... ........ ....v...w .........,<,..4-6

4.4.1.3 Inclusions.......................................................................... ............................... 4-6

4.4.1.4 Motorola Solutions Responsibilities................................... ................:.........e:,.4-6

4.4.1.5 Limitations and Exclusions......................................................... .,,..,..,, ,......a..,,.4-7

4.4.1.6 Customer Responsibilities........................................................... ...............:.:.n,..4-7

4.4.1.7 Connectivity Matrix....................................................................... ............... ......4-8

4.4.1.8 Motorola Solutions Owned and Supplied Equipment ........................a,... ,,...,...:,,.4-8

4.4.1.9 Monitored Elements.........................................................................r..,., ...,,,.,,,..,. 4-9

4.4.2 Remote Technical Support ....................................................... ...........................e., 4-10

4.4.2.1 Description of Service.................................................................. ....A.... ....... 4-10

4.4.2.2 Scope............................................................................... ........„ ..,......... ........ ,. 4-10

4.4.2.3 Inclusions.........................................................................................................4-10

4.4.2.4 Motorola Solutions Responsibilities ............................................ ........... 4-11

4.4.2.5 Limitations and Exclusions......................................................... ........:..........4-11
Interagency Communications Interoperability, JPA
Six -Year P25 System Advanced Plus Services Proposal
Motorola Solutions Confidential Restricted
December 22, 2021
Use or disclosure of this proposal is subject
to the restrictions on the cover page.

Table of Contents ii

4.4.2.6 Customer Responsibilities ...................................... ~~.,_.^_...... 4-11

4.4.3 Network Hardware Repair with Advanced Replacement, ...... ............ 4-12

4.4.31 Description ufService ............................................ __..... .........4-12 4'4.3.2
Scope ...................................................................... ~_~__-_~._.~.^.._`~~=_~.~4-12 4/43.3
|nduSkJnG--------------------- ......4-12
4'4.3/4
Motorola Solutions Responsibilities........................... -~~..__.~._~~._.~~-........ 4-12

4.4.3.5 Limitations and Exclusions ....................................... °_=.-~_°_^_._..~_~^_~~_°_4-13

4.43.8 CuetonnerRaaounSibi|itieS------------' ......4-14

4.4.3.7 Repair Process ............................................................ __,~.~~~_.~_.,=_°_,-_,4-15

4.4.3.8 Advanced Replacement ........................................... ___,~,~°.___._._~_~_'__�4-10

4.4.4 Remote Security Update Service ........................................ .................... ....... 4-19

4.4.4.1 Description CfService ............................................ ........ .............. ~_,_4-19

4.4'4.2
Scope .................................................................... ..............4-2O 4,4.4.3
Inclusions ............................................................... �4-21 4'4.4.4
Motorola Solutions Responsibilities........................ ._=_~_,__ 4-21
4'4.4.5
UnmitatmneandExousk}ns------------ -
4-22
4'4.4.0
Customer Responsibilities ------------'... ........ ............ 4-22

4.4.47 Reboot Responsibilities ........................................... ......... ____r,_ 4-22

4.4.4.8 CVmda|nner--------------------.
4-23

4.4.5 On -site Infrastructure ReSpnn8e-----------'^.~
4-23

4.4.5.1 Description ofService ............................................. 4-23
4,4.5.2
Scope ....................................................................... 4-24
4/4.5.3
Inclusions ................................................................ ~°"~-~~^°~.._~~.^,~~_~,— 4-24
4/4.5.4
Motorola Solutions Responsibilities ........................ __.~~_~........ .......... _4-24

4.4.5.5 Customer Responsibilities ....................................... _,.°.._._,_,~_____~__4-25

4.4.0 Annual Preventive Maintenance .................................... __~.~,~,°__°........ _........ 4-25

4.4.6j
Description OfService .............................................. ~_~~^_........... ......... 4-25

4.4.6.2 Scope ..................................................................... 4-25

4.4.6.3 Inclusions ............................................................... ..................... 4-26
4/4.0.4
Motorola Solutions Responsibilities ......................................... 4-26
4'4.6.5
Limitations and Exclusions ..................................... 4-26

4.4.6.6 �U��0nl�r�eao�DSi[�|d�n
_— _____-------'___^_�~��'-f�^'�r--��K-^
4-26

4.4.6.7 Preventive Maintenance Tasks .............................. ....... 4-27

4.4.6.8 Site Performance Evaluation Procedures .................. 4-37

4.47 Security Monitoring ............................................................ .°.~°.4-3O

4.4.7.1 Description ofService ................................................ __..~~...... 4-30
4'4I2
8cDp8----------------------'
4-38
4/47.3
|no|usiOn---------------------.. ........ __ ......
4-30

4.4.7.4 Motorola Solutions Responsibilities ............................ .__,,~__....... ,,........... 4-38

4.4.7.5 Customer ResoonGibi|itime------------'_,_
4-39

4.4.7.6 Disclaimer .............................................................. _,. .4-4O Interagency Communications n^
Six -Year P25 System Advanced Plus Services Proposal
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4.4.7.8 Security Monitoring Priority Level Definitions and Response

4.5 Priority Level Definitions and Response Times .......................................... 4-42 Section 5
ASTRO 25 System Upgrade Agreement 11 (SUA 11) Statement of Work ....

5.1 Description of Service and Obligations ......................................

5.2 Upgrade Elements and Corresponding Party Responsibilities ...

5.3 Exclusions and Limitations ........................................................

5.4 Special Provisions .....................................................................

Appendix A — ASTRO 25 System Release Upgrade Paths ...................

Appendix B — High -Speed Connectivity Specifications ..........................

Appendix C — System Pricing Configuration ..........................................

Section 6
Contractual Documentation .......................................................................

LIFECYCLE MANAGEMENT ADDENDUM .......................................

Interagency Communications Interoperability, JPA
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....... 5-1

11.1 ..... 5-1
........... 6-1
................ 6-2
December 22, 2021
Use or disclosure of this proposal is subject
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Table of Contents iv

Interagency Communications Interoperability, JPA
December 22, 2021

SECTION I

EXECUTIVE SUMMA
9 Z
,3fMEN 151
One-off Upgrade Approach
lk�.K_Iwz

1. Complex upgrade efforts

1. Upgrades are scheduled in advance

2. Missing on new features
and well plan ned/executed

3. GGM replacement

2. New feature available to ICI to

4. Very costly
purchase

3. Predictable upgrade cost spread
over 6 years

4. Volume discounts
Service Individual Service Agreements
Consistent Maintenance Approach
Agreements
_J_.AJLLCJ_2ge-kP ,
across single network
service entitlements

2. Complex, inconsistent timing and

2. Volume discounts
pricing of contracts
;4 iA __4 40 5-Aamin ��-W.bm z4J_'.)k It t�. _rk# i_C4

3. Higher cost
per agency over 6 years

4. Non -participating agencies leave
... . . . . . . . .
entire system at risk
Six -Year P25 System Advanced Plus Services Proposal
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Executive Summary 1-1

Interagency Communications Interoperability, JPA
December 22, 2021
The following table provides a breakout of the P25 Advanced Services and System Upgrade Agreement (SUA) over six years.

Six -Year P25 System Advanced Plus Services Proposal
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Pricing Summary 2-1

Interagency Communications Interoperability, JPA
December 22, 2021

2.1 SUA PRICING BREAKDOWN PER AGENCY
Six -Year P25 System Advanced Plus Services Proposal
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Pricing Summary 2-2

Interagency Communications Interoperability, JPA
December 22, 2021
22 ADVANCED SERVICES PRICING BREAKDOWN PMAGEN"
I ADVANCED SERVICES - 6 YEARS I
Year I
Year2
Year3
Year4 I
Year 5
Year6 t
Total

LGIS JOINT POWERS AUTHORITY (JPA)
$151,173,70
$156,928.94
$161,216.47
$167,216.02
$173,455.71
$179,934,10
$989,926,95

ICI - DSR
$81,311,45
$84,407.01
$86,713,13
$89,941,17
$93,296,23
$96,780.74
$532,44934

BURBANK WATER & POWER COMMUNICATIONS
$97,096,96
$100,793.48
$103,547.31
$107.40Z03
$111 ,408.42
$115,569,41
$635,817,61

BEVERLY HILLS, CIT OF
$114,040,84
$118,382.42
$12 1,6l 6 870
$126,14419
$130,849.71
$135,736-81
$746,77077

CULVER CITY, CITY OF
$26,442.58
$27,449,26
28,199,21
$2%248.97
$30,340,04
$31,473.21
$173,153,25

GLENDALE, CITY OF
$367,569,94
$381.563A8
$391,988.33
$406,580,76
$421,74T33
$437,499,16
$2,406,949,00

MONTEBELLO, CITY OF
$190,982.01
$198.252,77
$203,669,32
$2_11,251-25
.... . .............. . . — ---------
$219,131 50
$227,315-84
$1,250,60270

PASADENA, CITY OF
$211,846.50
$215,722,79
$232,169,81
$240,812,73
$249.795,70
$259.12531
$1.409,472.84

POMONA, CITY OF
$139,824,53
$145,147,71
$149,113,35
$154,664,35
$160,433,75
$166,425,79
$915,609A8

SANTA MONICA POLICE DEPT
$146,974.43
$159,83504
$164,201.96
$170,314,66
$176,667.86
$183266,22
$1,001,260,18
c.

E INSB, PRIME SITE
$37,304.53
$38,724,73
$39,782,74
$41,263.72
$42,802,97
$44,401_62
$244,28031
> TORRANCE CONSOLES
$53.499.45
$54,478,36
$58,631,87
$60,814,54
$63,083,09
$65,439,18
$355,946,50

INSB RF SITES
$160,162,97
$163,093.10
$175,527,56
$182,061,87
$188,853.27
$195,906.75
$1 ,065,605,52
GLENDORA, CITY OF (CorrNet)
$79.277,37
$82, 2 9 5 -49
$84,543.92
$87,691,21
$90,962.33
$94,359,68
$51% 1 3000

GLENDORA, CITY OF
$17,57467
$18.243.75
$18,74219
$19,439.90
$20,165,06
$20,918,21
$115,083,78

AZUSA, CITY OF
$17,574,67
$18,243,75
$18,742.19
$19A3R90
$20.165,06
$20,918,21
$115,083,78

BALDWIN PARK POLICE DEPT, CFFY OF
$19,675,21
$20,424,25
$20,982.27
$21,763,37
$22,575,20
$23,418,37
$128,838,67

COVINA, CITY OF
$19,675.21
$20,424,25
$20,982,27
$21 ;763.37
$22,57520
$23,418,37
$128,838,67

LAVERNE POLICE DEPT, CITY OF
$19.675,21
$20,424,25
$20,982.n2
$21 ,763,37
$22,575,20
$2341837
$128,838.67

WEST COVINA POLICE DEPT, CITY OF
$19,675,21
$20424,25
$20.982,27
$21.783,37
i22,575,20
t3.41 �8 7
$128,83867
SUB -TOTAL 1
$1,971,367.44
$2,045,259.0
$2,201,342.76
$2,283,458.87
$2,368,743.69
$12,992,497.08
- - ----------

BELL, CITY OF
$14,880_92
$15,447.45
$15,869,49
$16,460,26
$17,074,27
$17,711 98
$97,444,38

ARCADIA, CITY OF
$20,688.06
$21,475.66
$22,062A0
$22,883.71
$23,737.34
$24,623.90
$135,471.08

BELL GARDENS POLICE DEPT, CITY OF
$17,062,79
$17,71Z37
$18,196.30
$18,873.69
$19,577,73
$20,308,94
$111,731.82

DOWNEY FIRE DEPT
$22,719,56
$23,135z27
$24,899.14
$25,826,05
$26,789A4
$27,789,99
$151,159A6

ED DOWNEY POLICE DEPT, CITY OF
—
$24,263.60
$25,187.33
$25,875,48
$26.83834
$27.839.90
$28.879.69
$158,884.75
a—
< EL MONTE POLICE DEPT
$24,468,02
$24,915.73
$26,815,34
$27,813,59
$28,851.11
$29,926,67
$162,792.46

HUNTINGTON PARK
$17,574,29
$18,243,35
$18,741.78
$19,439.48
$20,164,62
. .......... . . ..
$20,917,75
$115,081.28

MONTEREY PARK, CITY OF
$24,263,60
$25,187,33
$25,875.48
$26,836.74
$27,839,90
$28,879,69
$158,884,75

SOUTH GATE, CITY OF
$21,728.06
$22,555.26
$23,171,50
$24.034,10
$24,930.64
$25,861.77
$142,281,33

SAN GABRIEL, CITY OF
$19,675,21
$20,424.25
$20,982,27
$21,763-37
$22,575.20
$23,418.37
$128,838.67
ZUENDALE, CITY OF (Verdugo Fire)
$73,799,87
$76,609,46
$78,702,54
$81,632.38
$84,677,49
$87,840, 11
$483,261,86

VERNON, CITY OF
$17,574,67
$18,24335]
$18,742.19
$19,439.90
$20,165,06
$20,9118,21
$115,013,713

WHITTIER POLICE DEPT
$26,130.90
$27,125,71
$27,866.83
$28,904.22
$29,982.42
$31,10223
$171,112.31
9US-TOTAL
$324,029.66
$336,26193
$347,800.76
$360,748.24
$374,205.13
$388,181.31
$2,132,027.92
Six -Year P25 System Advanced Plus Services Proposal
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Motorola Solutions Confidential Restricted
Pricing Summary 2-3

Interagency Communications Interoperability, JPA
December 22, 2021
1RIPMOM I IN M MR I V7d 10019111 Lei I go] E I I Lz-xeis I I I w Lei HLsim;wn I I L7,1001104 I L7-11617-1"110 I I PM off ITS WIWA Six -Year P25 System Advanced Plus Services Proposal
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PricingSummary 2-4

Interagency Communications Interoperability, JPA
December 22, 2021
'41411196141 pffelff-11•MINVORVIETIMPT01 - 1 0 -

3.1 AWANCED SMICES FOR MASTEk RF, AND CONSOLE
SITES
In order to ensure that Interagency Communications Interoperability has access to technical support teams and resources for troubleshooting and maintenance, Motorola proposes Advanced Services to ICI. Appropriate for customers who need immediate access to Motorola's technical personnel, Advanced Services provide remote assistance to address unforeseen network events, make necessary repairs to network components, and deliver patches to keep ICI's system secure. The proposed offering consists of the following specifil. services.
• Network Event Monitoring
• Technical Support
• Network Hardware Repair with Advanced Replacement
• Remote Security Update Service (RSUS)
• On -site Infrastructure Response
a
These services will be delivered to ICI through a centralized team within Motorola's Solutions Support Center (SSC), which operates on a 24 x 7 x 365 basis; and through Motorola's Repair Depot, which will ensure that equipment is repaired to the highest quality standards.
r4!r4II
_"
Advanced
Services
)SR
Prime Sites and RF Sites
Consoles
101141113��
I'll I ...................

Microwave
'�ac` MPLS Routers
Full descriptions of Advanced Services may be found in Section 4 - Advanced Services Statement of Work for Master, RF, and Console Site Support".

Six -Year Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
0 Motorola Solutions Confidential Restricted Solution Description 3-1

Interagency Communications Interoperability, JPA
December 22, 2021
contractneeded to keep the system in a "standard support" window for the duration of the six -year period.
• i :`:. If technology • • Anti-virusupdates, ` i 3rd party, and softwareMSI patches
(unknown• Access to expansion components when needed to add RF and console sites and even new if.

Master
Six -Year Advanced Plus Services Proposal
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Motorola Solutions Confidential Restricted Solution Description 3-2

'i, mxw!"v-7" wi-""

4.1 OVERVIEW
Interagency Communications | m/nv.JPA
December 22.2021
Motorola Solutions' A8TROO25Advanced Services FAdvannad8arvicea^ provide an integrated and comprehensive sustainment program for fixed end network infrastructure equipment |oocdad at the network cone` RFo|has. and dispatch sites. Advanced 8en/|cen do not include maintenance for mobile devices, portable devices, or network backhaul equipment.

Advanced Services consist ofthe following elements:
w Network Event Monitoring.
• Remote Technical Support.
° Network Hardware Repair.
p Remote Security Update Service.
• On -site Infrastructure Response.
• Annual Preventive Maintenance.
m Security Monitoring.

Each of these elements is summarized bek»vv and expanded upon in Section 4.4. In the event of a conflict between the descriptions below and an individual subsection of Section

4.4.the individual subsection prevails.

Network Event Monitoring
ReoAUnle. continuwuaA8TR[) 25 radio oonnrnuninobnne network monitoring and event management. Using sophisticated tools for remote monitoring and event characterization, Motorola Solutions will aaaase ewmnto, determine the appropriate neoponee, and initiate that response. Possible responses include remotely addressing the |soue, escalation to product technical support groups, and dispatch of designated field technical resources.

Six -Year P25System Advanced Plus Services Proposal Use nrdisclosure mthis proposal is subject to the restrictions on the cover page,
�� 'Motorola Solutions Confidential Restricted Advanced Services Statement �Work for Master, RF, and Console Site Support 4-/

Interagency Communications Interoperability, JPA
December 22, 2021
Remote Technical Support
Motorola Solutions will provide telephone consultation with specialists skilled at diagnosing and swiftly resolving infrastructure operational technical issues that require a high level of ASTRO 25 network experience and troubleshooting capabilities. illetwork Hardware Repair
Motorola Solutions will repair Motorola Solutions -man ufactu red infrastructure equipment and select third -party manufactured infrastructure equipment supplied by Motorola Solutions.

Motorola Solutions coordinates the equipment repair logistics process.

Remote Security Update Service
Motorola Solutions will pre -test third -party security updates to verify they are compatible with the ASTRO 25 network, and remotely push the updates to the Customer's network.

When needed to resolve equipment malfunctions, Motorola Solutions will dispatch qualified local technicians to the Customer's location to diagnose and restore the communications network. Technicians will perform diagnostics on impacted hardware and replace defective components. The service technician's response time will be based on pre -defined incident priority levels.

Annual Preventive Maintenance
Qualified field service technicians will perform regularly scheduled operational testing and 2XS�Wnvl 2nyt
the original manufacturer's specifications.
•0 0 0 INOWWrl I ism U.-HyNel I WNZTJELEJR• • • • •- . -• YiY
113 Zw""'N i 01
Advanced Services are delivered through a tailored combination of local field service personnel, centralized teams equipped with a sophisticated service delivery platform, product repair depots, and MyView Portal. These service entities will collaborate to swiftly analyze issues, accurately diagnose root causes, and promptly resolve issues to restore the Customer's network to normal operations.

The cornerstone of Motorola Solutions' support process is the Centralized Managed Support Operations • organization, which includes the Service Desk and technical •r• teams. The CMSO is • • I• experienced personnel, including service • •` security analysts, and operations managers.
111411 11 Ito Ill 141;1043 WIN no P191012111VIII lk
Six -Year P25 System Advanced Plus Services Proposal
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0 Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-2

Interagency Communications Interoperability, JPA
December 22, 2021
The Service Desk processes service requests, service incidents, change requests, and dispatching, and communicates with stakeholders in accordance with pre -defined response times.

V ,
If`cally.
11MMIM
9 OR - Q zZlil 1 0 0 0 0
INSIONOINOW11611201119 . a - 9 - - . - 44 1
The ■ functions as an operating document that personalizes the services described in this document. The CSP contains Customer -specific information, such as site names, site access directions, key contact persons, incident handling instructions, and escalation paths • special issues. The CSP also defines the division of responsibilities between the Customer and Motorola Solutions so response protocols are pre -defined and well understood when the need arises.

The CSP governs how the services will be performed and will be automatically integrated • this Statement of Work • this reference. The CSM and Customer will review and amend the CSP • a mutually agreed cadence so the CSP remains current and effective ir governing the Advanced Services.

The IT-lotorola Solutions Repair Depot provides the Customer with a central repair location, • the need to send • equipment to multiple vendor locations for repair. All products sent to the Depot are tracked throughout the repair process, from inbound shipment to return, through a case management system that enables Customer -• to see repair status.
k7or, M
Supplementing the CSM and the Service Desk as the Customer points •I • MyView Portal is a web -based platform that provides network maintenance and operations information. The portal is accessed from a desktop, laptop, tablet, or smartphone web browser.

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Figure 4-1: yView Portal offers real-time, role -based access to critical network and services information.

The information available includes:
• Network Event Monitoring: .•- • and view self-service reports. i• incident details by incident priority level, and track the progress of issue resolution. • Remote Technical Support: Manage incidents and view self-service reports. Observe incident details by incident priority level, and track the progress of issue resolution. • Network Hardware Repair: Track return material authorizations ("RMA") shipped to Motorola Solutions' repair depot and eliminate the need to call for status updates. In certain countries, customers will also have the ability to create new RMA requests •I
• Remote Security Update Service: View patch history and status of recently completed security updates.
• On -site Infrastructure Response: Manage incidents and view self-service reports.

Observe •' •' • •- priority level, and track the progress • issue resolution.
• Annual Preventive Maintenance: View incident status and details of each annual change request for preventive maintenance, including completed checklist information for the dent.
• Security Monitoring: Manage incidents and view self-service reports. Observe incident details by incident priority level, and track the progress of issue resolution. • Orders and • Information: View available information regarding orders, service contracts, and service coverage details.

The data presented in MyView Portal is provided to support the services described in the following sections, which define the terms of any service delivery commitments associated with this data.

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F V,
The Advanced Services package requires available internet connectivity provided by the Customer. A minimum connection of 2 Mbps is necessary to enable remote monitoring and update services.
1111111111 31111111
M,
Due to the interdependence between deliverables within the detailed sections, any changes to or any cancellation of any individual section may require a scope review and price revision.

Network Event Monitoring provides continuous real-time fault monitoring for radio communications networks. Motorola Solutions uses a defined set of tools to remotely monitor the Customer's ASTRO 25 radio network and characterize network events. When an actionable event takes place, it becomes an incident. Centralized Managed Support Operations ("CMSO") technologists acknowledge and assess these incidents, and initiate a defined response.

With Network Event Monitoring, Motorola Solutions uses a Managed Services Suite of Tools ("MSST") to detect events 24/7 as they occur, analyze them, and escalate them to the Network Operation Center ("NOC"). Incidents will be generated automatically based on the criteria shown in Table 4-1.

An incident will be triggered if an event fulfills An incident will be triggered if an event fulfills one of the two following criteria: one of the two following criteria:
. Event occurs 5 times in 30 minutes. . Event occurs 7 times in 30 minutes. . Event causes 10 minutes of continuous - Event causes 15 minutes of continuous downtime for a monitored component. downtime for a monitored component.

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incident, Motorola Solutions and the Customer can reference these templates. When information is updated, it will be organized in four categories:
• Open — Motorola Solutions' points ofcontact for dispatch pmrnnisoions, entitlement information, and knowledge management.
• Vendor— Escalation and contact information.
� Resolution — Incident closure information.

Site Arrival — Site arrival and exit process information.

The Customer will be able to access information on Network Event Monitoring activities via K8vViem/Portal, including incident management reports. Any specific nannad|abun and action notes from Motorola Solutions' CK88[) or field service technicians will be available for the Customer to review as well.
8en/ioa Configuration Portal-Lite (^SCP-Lite"), which can be accessed through K8vVimvv Portal, provides e reed only view of the Customer's current service onnfigurobon, including site paoannetene, notification prafenencen, and dispatch information. If the Customer or Motorola Solutions make changes 10the network, the updated information will be incorporated into SCP-Lite allowing the Customer a view of the ASTRO 25 radio network's state.
^^1'2 S~~r~
Network Evert K0unUohn8 is available 34 hours mday. 7doyo axveek. Incidents generated by the monitoring service will be handled in accordance with Section 4.5: Priority Level Definitions and Response Times.

Network Event Monitoring is a globally provided service unless limited by data export control or other applicable local and regional regulations. Timeframes are based on the Customer's local time zone.

4.4.1.3 Inclusions
Network Event Monitoring ieavailable for the devices listed inSection 4.4.1.Q:Monitored Elements.
= Provide a dedicated network connection necessary for monitoring the Customer's communication network. Section 4.4.17:Connectivity Matrix describes available connectivity options.
• If determined necessary by Motorola Solutions, provide Motorola Solutions - owned equipment at the Customer's premises for monitoring network elements. The type of equipment and location of deployment is listed in Section 4.4.1.8: Motorola Solutions Owned and Supplied Equipment.
° Verify connectivity and event monitoring prior to system acceptance or start date. � Monitor system continuously during hours designated in the Customer Support Plan /''C8P''\, and in accordance with Section 4.5: Priority Level Definitions and Response Times.
� Remotely access the Customer's system to perform remote diagnosis as permitted by the Customer pursuant toSection 4.4.1.O:Customer Responsibilities.

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0 Create anincident, aenecessary. Gather information bzperform the following:
- Characterize the issue.
- Determine a plan of action.
- Assign and track the incident toresolution.
• Provide the Customer with m link to onomme system configuration info, site info, system notifications, and system notes.
• Cooperate with the Customer to coordinate the transition of monitoring responsibilities between Motorola Solutions and the Customer as specified in Section 4.4.1.6: Customer Responsibilities.
• If the Customer's technician designated in the CSP is Mobile OSS ("MOSS") enabled, the incident will be Automatically Dispatched to MOSS. Otherwise, the incident will be sent bothe CK88C)Service Desk.
* Maintain communication as needed with the Customer in the field until incident resolution.
• Provide available information on incident resolution tothe Customer.

The following activities are outside the scope of the Network Monitoring service:
- Motorola Solutions will not monitor any elements outside ufthe Cuatonner'uASTRID 25 nehwod«, ormonitor infrastructure provided bvathird pedv, unless specifically stated. Monitored elements must be within the ASTRO 25 radio network and capable ofsending alerts tothe Unified Event Manager /''UEKA^\. - Additional support charges above contracted service agreement fees may apply |f Motorola Solutions determines that system faults were caused by the Customer making changes to critical system parameters without written agreement from Motorola Solutions.
- Monitoring of network transport, such as WAN ports, WAN cloud, and redundant patha, unless provided by supplemental service outside this standard scope. • Allow Motorola Solutions continuous remote access to enable the monitoring service. * Provide continuous utility service to any Motorola Solutions equipment installed or used at the Customer's premises to support delivery of the service. The Customer agrees to take reasonable due care to secure the Motorola Solutions equipment from theft or damage while on the Customer's premises.
• Prior to contract start date. provide Motorola 8u|uUona with pre -defined information necessary tocomplete oCSP.including:
- Incident notification preferences and procedure.
- Repair verification preference and procedure.
- Database and escalation procedure forms.
• Submit timely changes in any information supplied to Motorola Solutions and included in the CSPto the Customer Support Manager ("C8M^).
• Notify the CMSO when the Customer performs any activity that impacts the system.

Activity that impacts the system may inc|ude, but is not limited to: installing software or hardware upgnaden, performing upgrades tothe nebwork, renaming elements or devices within the network, and taking down part of the system toperform maintenance. • Send system configuration change requests toMotorola Solutions' CSK8.

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• Allow
equipment, including any connectivity or monitoring equipment, if remote service is not possible.
• Allow Motorola Solutions'field service technician, if designated in the CSP, access to remove Motorola Solutions -owned monitoring equipment upon cancellation of service. • Provide Motorola Solutions with all C ustomer-m an aged passwords required to access the Customer's system upon request, when opening a request for service support, or when needed to enable response to a technical issue.
• Pay additional support charges above the contracted service agreements that may apply if it is determined that system faults were caused by the Customer making changes to critical system parameters without written agreement from Motorola Solutions. • In the event that Motorola Solutions agrees in writing to provide supplemental monitoring for third -party elements provided by the Customer, the Customer agrees to obtain third party consents or licenses required to enable Motorola Solutions to provide the monitoring service.
• Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services.
• Contact Motorola Solutions to coordinate transition of monitoring when the responsibility for monitoring needs to be transferred to or from Motorola Solutions, as specified in pre- defined information provided in the Customer's CSP. An example of a transfer scenario is transferring monitoring from Motorola Solutions for network monitoring after normal business hours.
— Upon contact, the Customer must provide Motorola Solutions with customer name, site ID, status on any open incidents, priority level of any open incidents, brief descriptions of any ongoing incident, and action plan for resolving those incidents. • Acknowledge that incidents will be handled in accordance with Section 4.5: Priority Level Definitions and Response Times.

Table 4-2: Available Connectivity

4.4.1.8 This table identifies equipment that Motorola Solutions will supply to support the neAo monitoring service for the duration of the service.

Table 4-3: Motorola Solutions Owned and Supplied Equipment Six -Year P25 System Advanced Plus Services Proposal
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This table identifies the elements that can be monitored by the service. The specific quantities of each element to be monitored on the Customer's system will be inventoried in the CSP.

Table 4-4: Monitored Elements
0 -0,
V,
47 k"W"MIN W._(�, oimv 41,111,91", ON NO
Active Directory
Enrichment Testing
[Environmental
0 Radio Interface
Exit Router
Application Server
1--_ -
APX Cloud Application
AS Server
Gateway Router
Backup Server
Gateway Unit
'Call Processor
Short Data Router
Infrastructure (CHI CAM)
Install Server
tw
*aoNee Networking
. .

Licensing Service
--------- -
..........

Load Balancer
Client Station
Logging Recorder
Terminal Server
Logging Replay Station
Time Keeper
Conventional
Microwave
Training Database
Core Router
SCAD Server
- - - ---------
I Trap Forwarder
-
LD'ata Processing
1 Network Address
Database Server
---------------
Network Device
. ......
fata Warehouse Server
------ -------
Virtual Machine
Device Configuration Server

L------------
0 Packet Data Gateway
Domain Controller
Physical Host Environmental
V4,--
DSC 8_00- O_S_ ite Controller
Physical Host Power and Network
Zone Controller
Power Distribution Unit
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Motorola Solutions' Remote Technical Support service provides telephone consultation for technical issues that require ahigh |exe|ofASTRO25nebworkhnovVedQeand troubleshooting capabilities. Remote Technical Support is delivered through the K8Qtono|o Solutions Centralized Managed Support Operations ("CMSO") organization by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues.

Motorola Solutions applies leading industry standards in recording, monitoring, escalating, and reporting for technical support calls from its contracted customers to provide the support needed to maintain mission -critical systems.

The CK8SC) organizeMon'a primaryQo8| is Customer Issue Resolution ("C|R" . providing incident restoration and service request fulfillment for Motorola Solutions' currently supported infrastructure. This team of highly skilled, knowledgeable, and experienced specialists is an integral part of the support and technical issue resolution process. The CIVISO supports the Customer remotely using a variety of tools, including fault diagnostics tmo|o` simulation netvorke, and fault database search engines.

Ce||e requiring incidents orservice requests will be logged in Motorola Solutions' Customer Relationship Management ("CRM") system, and Motorola Solutions will track the progress of each incident from initial capture to resolution. This helps ensure that technical issues one primritized, updaVod, treched, and escalated amnecessary, until resolution. Motorola Solutions will advise and inform Customer of incident resolution progress and tasks that require further investigation and assistance from the Customer's technical resources.

The CMSOOperations Cenbaro|msoU5emandrespondetoeaohtenhn|ca|supportrequeetin accordance with Section 4.5: Priority Level Definitions and Response Times.

This service requires the Customer to provide a suitably trained technical resource that delivers maintenance and support to the Customer's system, and who is familiar with the operation ofthat system. Motorola Solutions provides technical consultants tosupport the local resource inthe timely closure of infrastructure, performance, and operational issues.

4.4.2.2 Scope
The CMGO Service Desk is available via telephone 24 hours per day. 7 days per week. and 3G5days per year bareceive and log requests for technical support. Remote Technical Support service is provided in accordance with Section 4.5: Priority Level Definitions and Response Times.

4.4.2.3 Inclusions
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• Maintain availability of the Motorola Solutions CK8SO Gen/ima Desk via telephone (8UO- K88|-HELF)24hours per day, 7days per week, and 385days per year horeceive, log, and classify Customer requests for support.
• Respond to incidents and technical service requests in accordance with Section 4.5:

Priority Level Definitions and Response Times.
• Provide caller plan of action outlining additional requirements, oot|v|t|ea. or information required toachieve ny*torgl/fu|fi||nnent.
w Maintain communication with the Customer in the field as needed until resolution of the incident.
� Coordinate technical resolutions with agreed upon third -party vendors, aoneeded. � Escalate support issues to additional Motorola Solutions technical resources, as applicable.
� C}eternnine, in its sole discretion, when an incident requires more than the Remote Technical Support services described in this SOW and notify the Customer of an alternative course ofaction.

4.4.2.5 Limitations and Exclusions
The following activities are outside the scope of the Remote Technical Support service:
• Customer training.
• Remote Technical Support for network transport equipment or third -party products not sold by Motorola Solutions.
* Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion.
• Prior to contract start date. provide Motorola Solutions with redinformation necessary tocomplete Customer Support Plon(CSF).
• Submit timely changes |nany information supplied inthe C8Pbzthe Customer Support Manager (^CGW4^).
• Contact the CW1S{} Service Desk to engage the Remote Technical Support service when needed, providing the necessary information for proper entitlement services. This information includes, but is not limited to, the name of contact, name of Customer, system |D nunnber, site(s) in quaeUmn, and m brief description of the problem that contains pertinent information for initial issue classification. ° Maintain suitably trained technical resources familiar with the operation of the Customer's system to provide field maintenance and technical nnein0anenoe services for the system.
• Supply suitably skilled and trained on -site presence when requested. • Validate issue resolution in a timely manner prior to close of the incident. • Acknowledge that incidents will be addressed in accordance with Section 4.5: Priority Level [}ef|n|Umne and Response Times.
° Cooperate with Motorola So|uUona, and perform all acts that are reasonable or necessary to enable Motorola Solutions to provide Remote Technical Support. • In the event that Motorola Solutions agrees in writing to provide supplemental Remote Technical Support tmthird-party elements provided by the Customer, the Customer mix-YearP25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject tothe restrictions onthe cover page.
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1 11 1 1 Toll 1.
11111 1 1 11 111 111 IJI;�I III IF III �� 111 111111�111 IIII III Motorola Solutions will provide hardware repair for Motorola Solutions and select third -pa 'I infrastructure equipment supplied by Motorola Solutions. A Motorola Solutions authorized repair depot manages and performs the repair of Motorola Solutions supplied equipment, and coordinates equipment repair logistics.
-•• 00 9 reTlel • Z
Network Hardware Repair is also known as Infrastructure Repair. 20921=6 -
Repair authorizations are obtained by contacting the Centralized Managed Support Operations ("CMSO") organization Service Desk, which is available 24 hours a day, 7 days a week. Repair authorizations can also be obtained by contacting the Customer Support Manager ("CSM").

4.4.3.3 Inclusions
This service is available on Motorola Solutions -provided infrastructure components, including integrated third -party products. Motorola Solutions will make a commercially reasonable effort to repair Motorola Solutions manufactured infrastructure products after product cancellation. The post -cancellation support period of the product will be noted in the product's end -of -life ("EOL") notification.

I'lli 11110 # . 0 #1 , - Is I I -
• Provide the Customer access to the CMSO Service Desk, operational 24 hours a day and 7 days per week, to request repair service.
• Provide repair return authorization numbers when requested by the Customer. • Receive malfunctioning infrastructure components from the Customer and document i arrival, repair, and return.
• Conduct the following services for Motorola Solutions infrastructure:
- Perform an operational check •' infrastructure components to • the natu of the problem.
- Replace malfunctioning components.
- Verify that Motorola Solutions infrastructure components are returned to applicabi Motorola Solutions factory specifications.
- Perform a box unit test on serviced infrastructure components. - Perform a system test on select infrastructure components. • Conduct the following services for select third -party infrastructure:

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— When applicable, perform pre -diagnostic and repair services to confirm infrastructure component malfunctions and prevent sending infrastructure components with ND Trouble Found ("NTF")h}third-party vendor for repair.
— When applicable, ship malfunctioning infrastructure components tothe original equipment manufacturer orthird-party vendor for repair service. — Track infrastructure components sent tDthe original equipment manufacturer 0rthird- party vendor for service.
— When applicable, 9arfVrnn 8 post-test after repair byoriginal equipment manufacturer or third -party vendor to confirm malfunctioning infrastructure components have been repaired and function properly in a Motorola Solutions system configuration. • Reprogram repaired infrastructure components to original operating parameters based on software and firmware provided by the Custonner, as required in Section 4.4.9.8. If the Customer's software version and configuration are not provided, shipping will be delayed. If the repair depot determines that infrastructure components are mm|functioningduetoeeofwmredefect.therepoirdapo1n*nen/es the right toreload these components with edifferent but equivalent software version. • Properly package repaired infrastructure components.
• Ship repaired infrastructure components to Customer -specified address during normal operating hours ofMonday through Friday from 7:OOa.m. t07:OOp.mn.Central Standard Time /''CST`'\, excluding holidays. Infrastructure component will be Sent using two-day air shipping unless the Customer requests otherwise. Motorola Solutions will pay for shipping unless the Customer requests shipments outside Vfthe above mentioned standard buo|nmee hours or carrier progranna, such as next flight out (''NF(]^). In such cases, the Customer will be responsible for paying shipping and handling charges.

Motorola Solutions may return infrastructure equipment that is no longer supported by K8QtUn]|8 So|ubone, the original equipment nnanUfGctWren, or a third -party vendor without repairing or replacing it. The following items are excluded from this service:
w All Motorola Solutions infrastructure components over the post -cancellation support period.
� All third -party infrastructure components over the post -cancellation support period. � All broadband infrastructure components over the post -cancellation support period. � Physically damaged infrastructure components.
m Third -party equipment not shipped by Motorola Solutions.

C0OSunnmb|e items |nc|udin0, but not limited to, b@tterieS, cOnnec1nrG, cables, toner Qrink cartridges, tower lighting, laptop computers, monitore, keyboarda, and mouse. � Video retrieval from digital in -car video equipment. � RF infrastructure and backhaul components, including but not limited to, antennas, transmission lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers and bi-directional amplifiers), logging neoondens, data talker wireless transmitters, short haul modems, combiners, multicouplers, duplexers, shelters, shelter HV\C. generators, UPS'a. and test equipment.
0 Racks, furniture, and cabinets.
� Non-standard configurations, customer -modified infrastructure, and certain third party infrastructure.
0 Firmware or software upgrades.

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� Contact orinstruct aervioerhocontact the Motorola Solutions CMSOorganization, and request a return authorization number prior to shipping malfunctioning infrastructure components.
~ Provide model deecr|ption, model nunnber, mehe| nunnber, type of system, software and firmware version, symptom of problem, and address of site location for spare infrastructure components.
m Indicate if Motorola So|UUnnB or third -party infrastructure components being sent in for service were subjected to phya|oo| damage or lightning damage. m Follow Motorola Solutions instructions regarding including orremoving firmware and software applications on infrastructure components being sent in for service. w |nthe event that the Customer requires repair ofequipment that ienot contracted under this service at the time of request, the Customer acknowledges that charges may apply to cover shipping, labor, and parts. Motorola Solutions and the Customer will collaborate to o8nae on payment vehicle that most efficiently facilitates the work, commensurate with the level ofurgency that ieneeded tocomplete the repair. � Properly package and ship the malfunctioning component, at the Customer's expense.

The Customer is responsible for properly packaging the malfunctioning infrastructure component to ensure it is not damaged in -transit and arrives in repairable condition. — Clearly print the return authorization number onthe outside ofthe packaging. � Maintain versions and configurations for software, applications, and firmware to be installed on repaired equipment.
� Provide Motorola Solutions with proper software and firmware information to reprogram equipment after repair, unless current software has caused this malfunction. � Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide hardware repair services tothe Customer. � At the Customer's cost, obtain all third -party consents or licenses required to enable K8o1mno|a Solutions to provide the service.

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December 22, 2021
EI I EI MI, =1 I
As an addition to Mardware Repair service, Advanced Replacement is a repair exchange service • Motorola Solutions and select third -party infrastructure components supplied • Motorola Solutions. When available, Motorola Solutions will provide the Customer with advanced replacement units or Field Replacement Units (TRU") in exchange for the Customer's malfunctioning equipment. A Motorola Solutions -authorized repair depot will evaluate and repair malfunctioning equipment, and add that equipment to the depot's FRU inventory after completing repairs.

• Provide repair return authorization (^RA^ number upon Customer request toreplace infrastructure components that are not classified as an advanced replacement or loaner FRU.
• Provide a repair RA number so that returned components can be repaired and returned toFRU stock.
• Receive malfunctioning components from the Customer, carry out repairs and testing, and return it to the FRU stock
4/4.3.8.2 Added Customer Responsibilities for Advanced Replacement • Pay for Advanced Replacement orLoaner FRU shipping from Motorola Solutions repair depot if the Customer requested shipping outside of standard business hours or carrier programs set forth in Section 4.4.3.8.1. See Table 4-5for shipping charge details. • Properly package and ship the malfunctioning component using the pre -paid air -bill that arrived with the FRU. The Customer is responsible for properly packaging the malfunctioning infrastructure component to ensure that it is not damaged in transit and arrives in repairable condition. The Customer will be subject to a replacement fee for malfunctioning components returned improperly.
• Within five business days of receipt of the advanced replacement FRU from Motorola Solutions' FRU inventory, properly package the Customer's malfunctioning FRU and ship the malfunctioning Infrastructure to Motorola Solutions' repair depot for evaluation and repair. The Customer must send the return air bill back tothe repair depot inorder to facilitate proper tracking of the returned infrastructure. The Customer will be subject to ofull replacement fee for FRU'enot returned within five business days. • At the Customer's expense and risk of loss, the Customer may send a malfunctioning Motorola Solutions or third -party infrastructure component for repairs before a replacement has been sent. In such naoeo, the malfunctioning component should be properly packaged and shipped toMotorola Solutions.
• Clearly print the return authorization number onthe outside ofthe packaging.

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Table 4-5: Shipping Charges and Default Mail Service:

NONE, M_
Advanced Replacements (Normal Business Hours)
Shipped FedEx Overnight or equivalent
Loaner Shipping Outbound to Customer Motorola Solutions Loaner Repair and Return Shipping Outbound to
Customer
Advanced Replacements (Next Flight Out or Other)
Exchanges or Loaners Shipped Outbound to
Customer by Non -Motorola Carrier* Customer
Loaner Repair Shipping Inbound to Motorola
Solutions
Loaner Installation Labor
I I A
bjFbLeill 5e(;JILII1:F A;a1(;Fle5 alit a111111115 telillitiltilb Lrfd"fdl validated for compatibility with ASTRO 25 systems. Motorola Solutions will remotely deliver tested security updates to the Customer using a network connection. Reboot responsibility is determined by which options are included as part of this service.

The ASTRO 25 Security Update Service ("SUS") and Network Event Monitoring service are prerequisites for RSUS. These prerequisites are included as part of this service package.

K=-
M ! 1pa TV s neuRol-K.

Motorola Solutions tests security updates for compatibility with ASTRO 25 in a dedicated information assurance lab.

Motorola Solutions will install compatible ASTRO 25 security updates using a remote connection. After installing tested security updates remotely, Motorola Solutions provides the Customer with a report outlining the updates made to the Customer's system. This report will inform the Customer of security update network transfers and installation.

A reliable connection from Motorola Solutions to the Customer's network is required to enable remote security update installation. Motorola Solutions' Network Event Monitoring service includes the required hardware and maintenance, and is a prerequisite to RSUS.

Customer systems with slow and/or unreliable remote site links may impact the speed of RSUS updating and our ability to deliver the service.

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In some instances, Motorola Technical Notices ("MTN") must be applied to enable Motorola Solutions to remotely deploy the latest security updates. MTN installation is not part of RSUS. In the event Motorola Solutions cannot deploy security updates unless one or more MTNs are installed, Motorola Solutions will communicate this to the Customer. The Customer and their Customer Support Manager ("CSM") will determine how to apply necessary MTNs. Once necessary MTNs are applied to the Customer's system, Motorola Solutions will continue to remotely deploy security updates.

Connections to other networks, herein referred to as Customer Enterprise Network ("CEN"), are delineated by firewalls. All security updates deployed by RSUS are specific to the equipment included in the ASTRID 25 radio network with only the following exceptions: Key Management Facility ("KMF") and MCC 7500e consoles.

The Customer may request, via the CSM, that Motorola Solutions remotely updates MCC 7500e consoles and KMF in the Customer's CEN as part of RSUS, or designate Customer IT resources to install the security updates. The Customer must make the appropriate configuration changes to their firewall allowing access. lt-Reb—oot-Support is included with RVIS, fflotorola Solutions provides technician support to reboot impacted Microsoft Windows servers and workstations after operating system security patches have been installed.

4.4.4.2 Scope
RSUS includes pretested security updates for the software listed in Table 4-6. This table also describes the release cadence for security updates.

Table 4-6: Update Cadence
ON VERB RININE1111
Antivirus Definition Files
Microsoft Windows
Microsoft Windows third party (Adobe Reader)
Red Hat Linux (RHEL)
VMWare ESXi Hypervisor

I---------------
PPostgreSQL
From ASTRO 25 7.14 and newer major releases)
McAfee Patch(es)
. ..... . . . . ....
[Dot Hill DAS Firmware
I QNAP Firmware
Motorola Solutions installs security updates during normal business hours. Normal bu, hours are defined as 8 a.m. to 5 p.m. Central Standard Time on Monday through Friday, excluding Public Holidays. The Customer may submit a
formal request that Motorola
Solutions personnel work outside of these hours. The Customer may need to pay additional
costs for work to be completed outside of normal business hours.

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N 1 11
Oilwiiimgl$iolliiw(ollolNl G .0 0
Loisi I 14 Lei I M E Lei I Vqwd &VA I 10 01M I I
W
low downtime (minutes) as the one controllers are rolled, but systems with single zone controllers (1-11, M1) will be down for longer periods. While rolling the zone controllers, th system will operate in "Site trunking" mode. The Customer will need to be aware of thes operational impacts, and coordinate events with users.

ITriotorola Solutions reserves the right to determine which releases are supported as business conditions dictate. Additional charges may apply in the event of supporting older releases. Contact Motorola Solutions' assigned Customer Support Manager ("CSM") for the latest supported releases.

Table 4-7: SUS Packages
Responsibilities for rebooting applicable hardware are detailed in Section 4.4.4.7: Reboot Responsibilities.
17mmm-
* Remotely deploy updates listed in Section 4.4.4.2: Scope on the Customer's system.

Updates will be installed on the cadence described in that section. — As outlined in Section 4.4.4.2: Scope, coordinate and communicate with the Customer when installing updates that will require server reboots, workstation reboots, or both.
— Install non -intrusive updates, like antivirus definitions, as released without coordination.
* In the event no security updates are released by the OEMs during the usual time period, Motorola Solutions will send a notice that no new security updates were deployed.

Six -Year P25 System Advanced Plus Services Proposal
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• Systems with non-standard configurations that have not been certified by Motorola Solutions' Systems Integration and Test ("SIT") team are specifically excluded from this nen/|ce, un|mae otherwise agreed in writing by Motorola Solutions. • Interim orunplanned releases outside the supported release cadence. • Service does not include pretested intrusion detection eymtann (''|DS'') signature updates for IDS solutions. Hoxxever, select vendor IDS signature updates are made available via the secure website. The available vendors may change pursuant to Motorola Solutions' business decisions. The Customer |sresponsible for complying with all IDS licensing requirements and fees, ifany.
w This service does not include releases for Motorola Solutions products that are not A8TR[)25 L. K8. and Simplified Core radio network infrastructure equipment. The following are examples of excluded products: WAVE PTXTM, Critical Connect, and VEST/@ solutions.
• KCore ASTRC}25systems are excluded.
� Motorola Solutions product updates are not included inthese services. w Shared network infrastructure firmware, such as transport and firewall firmware, are not included inthese services.
• This service requires connectivity from Motorola Solutions' CM0Jto the Customer's AGTRO25system. Procure Motorola Solutions' Network Event Monitoring service, and maintain itfor the duration ofRSUS contract.
° Refrain from making uncertified changes to the ASTRO 25 system. Consult with Motorola Solutions before making changes tothe ASTR{}25system. • Be aware of the operational impacts of RSUS update installation, and coordinate the update process with users.
• Coordinate any maintenance or other updates that are not port ofRSU8with Motorola Solutions tominimize downtime and redundant efforts.

Microsoft Windows servers and workstations often need to be rebooted before security updates take full effect and mitigate vulnerabilities. Reboot responsibilities are determined by the specific F(SUSpackage being purchased. Table 4-0contains the breakdown of responsibilities. Section 4.4.4.3: Inclusions indicates which services are included.

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•
OEM
Interagency Communications Interoperability, JPA
December 22, 2021
Table 4-8: Reboot Responsibilities Matrix
Remote Security
Provide a report to the
When a security update requires a
Update Service
Customer's main contact listing
reboot, reboot servers and
the servers or workstations which
workstations after security updates
must be rebooted to ensure
are installed.
installed security updates become
o When remote
effective.
deployment is in
progress, it may be
necessary for
multiple reboots to be
coordinated with
Motorola Solutions.

Remote Security
When a security update requires
Update Service
a reboot, dispatch a technician to
with Reboot
reboot servers and workstations
Support
after security updates are
installed.

This service tests OEM security updates. Delivering security updates for specific software depends on OEM support for that software. If an OEM removes support (end -of -life) from deployed software, Motorola Solutions will work with the OEM to reduce the impact, but may remove support for the affected software from this service without notice.

OEMs determine security update schedules, supportability, or release availability without consultation from Motorola Solutions. Motorola Solutions will obtain and test security updates when they are made available, and incorporate those security updates into the next appropriate release.

MUTT6 "I, M;
Motorola Solutions' On -site Infrastructure Response service provides incident management and escalation for on -site technical service requests. The service is delivered by Motorola Solutions' Centralized Managed Support Operations ("CMSO") organization in cooperation with a local service provider.

On -site Infrastructure Response may also be referred to as On -site Support.

The Motorola Solutions CMSO Service Desk will receive the Customer's request for on -site service.

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The CM8ODispatch Operations team is responsible for opening incidents, dispatching on - site resources, monitoring issue resolution, and escalating as needed to ensure strict compliance to committed response times.

The dispatched field service technician will travel 0othe Customer's location torestore the system in accordance with Section 4.5: Priority Level Definitions and Response Times.

Motorola Solutions will manage incidents emdescribed inthis SOW. The CK8SO Service Desk will maintain contact with the field service technician until incident closure.

4.4.5.2 qrnO8
On -site Infrastructure Response is available 24 hours a day, 7 days a week in accordance with Section 4.5: Priority Level Definitions and Response Times. Customer's Response Time Classification imdesignated inthe Customer Support Plan.

On -site Infrastructure Response is provided for Motorola Solutions -provided infrastructure.

DIT
• Receive service requests.
• Create an incident when service requests are received. Gather information to characterize the issue, determine aplan ofaction, and assign and track the incident to resolution.
° Dispatch afie|d service technician, as required by Motorola Solutions' standard procedures, and provide necessary incident information. • Provide the required personnel access to relevant Customer information, as needed. • Motorola Solutions field service technician will perform the following OD-Si08:
— Run diagnostics onthe infrastructure component.
— Replace defective infrastructure component, as supplied by the Customer. — Provide nnateria|s, tno|o. documentation, 9hySiC@| planning nn@nua|a' diagnostic and test equipment, and any other material required to perform the maintenance service, — |fmthird-party vendor ianeeded torestore the system, the vendor can be accompanied onto the Customer's premises.
— |frequired bythe Customer's repair verification inthe Customer Support Plan (''CSP"), verify with the Customer that restoration is complete or system is functional.

If verification by the Customer cannot be CDnnp|Eded within 20 minutes of nee1or81iQn. ' the incident will be closed and the field service technician will be released. — Escalate the incident to the appropriate party upon expiration of a response time. • Close the incident upon receiving notification from the Customer or Motorola Solutions field service technician, indicating the incident is resolved. • Notify the Customer ofincident status, eadefined inthe CSPand Service Configuration Portal /''SCP''\:
— Open and closed.
— Open, assigned to the Motorola Solutions field service technician, arrival of the field service technician on-mi&a, de|ayed, or closed.
• Provide incident activity reports to the Customer, if requested.

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4.4.5.5 CUSfOOler RenDOOS'b'|itier
• Contact Motorola Solutions, asnecessary, to request service. * Prior to start date, provide Motorola Solutions with the following pre -defined Customer information and preferences necessary to complete CSP:
— Incident notification preferences and procedure.
— Repair verification preference and procedure.
— Database and escalation procedure forms.
w Submit timely changes inany information supplied inthe CSP0othe Customer Support K8anager("C8K8^).
° Provide the following information when initiating aservice request:
— Assigned system |[}number.
— Problem description and site location.
— Other pertinent information requested by Motorola Solutions tuopen an incident. • Provide field service technician with access toequipment. • Supply infrastructure spare or FRU, as applicable, in order for Motorola Solutions to restore the system.
= K8o|nto|n and store software needed to restore the system in an easily accessible location.
• Maintain and store proper system backups in an easily accessible location. m If required by repair verification preference provided by the Customer, verify with the CK8S[) Service Desk and dispatch that restoration is complete orsystem is functional. • Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services.
• In the event that Motorola Solutions agrees in writing to provide supplemental On -site Infrastructure Response to Customer -provided third -party elements, the Customer agrees to obtain and provide applicable third -party consents or licenses to enable Motorola Solutions to provide the service.

Motorola Solutions personnel will perform a series of maintenance tasks to keep network equipment functioning correctly.

Annual Preventative Maintenance provides annual operational tests on the Customer's infrastructure equipment to monitor its conformance to specifications.

4.4.6.2 Scope
Annual Preventive Maintenance will be performed during standard business hnumm, unless otherwise agreed to in writing. After the service starta, if the ovobem or Customer rmqu|nannenba dictate that the service must occur outside of standard business houno, an additional quotation will be provided. The Customer is responsible for any charges associated with unusual access requirements orexpenses.

Motorola Solutions will provide level 1 Preventive Maintenance.

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Me'rar-5,F)
December 22, 2021
Annual Preventive Maintenance service will be delivered for Motorola Solutions-providEE infrastructure, including integrated third -party products, per the level of service defined Section 4.4.6.7: Preventive Maintenance Tasks. i
0 Notify the Customer of any planned system downtime needed to perform this service. • Maintain communication with the Customer as needed until completion of the Annual ■ Maintenance.
• Determine, in its sole discretion, when an incident requires more than the Annual Preventive Maintenance services described in this SOW, and notify the Customer of an alternative course of •
• Provide the Customer with a report in MyView Portal, or as otherwise agreed in the Customer Support Plan ("CSP"), comparing system performance with expected parameters, along with any recommended actions. Time allotment for report completion is to be mutually agreed.
• Provide trained and qualified personnel with proper security clearance required to complete Annual Preventive Maintenance services.
• Field service technician will perform the following on -site:
— Perform the tasks defined in Section 4.4.6.7: Preventive Maintenance Tasks. — Perform the procedures defined in Section 4.4.6.8: Site Performance Evaluation Procedures for each site type on the system.
— Provide diagnostic and test equipment necessary to perform the Preventive Maintenance service.
— As applicable, use the Method of Procedure ("MOP") defined for each task.

The following activities are outside the scope of the Annual Preventive Maintenance service.

Preventive maintenance for third -party equipment not sold by Motorola Solutions as part • the original system.

Network transport link performance verification.
•, or assessment of Information Assurance.

Any maintenance and/or remediation required as a result of a virus or unwanted cyber •,
Tower climbs, tower mapping analysis, or tower structure analysis. • Provide preferred schedule for Annual Preventative Maintenance to Motorola Solutions. • Authorize and acknowledge any scheduled system ••
• Maintain periodic backup of databases, software applications, and firmware. • Establish and maintain a suitable environment (heat, light, and power) for the equipment location as described in equipment specifications, and provide Motorola Solutions full, free, and safe access to the equipment so that Motorola Solutions may provide services.

All sites shall be accessible by standard service vehicles. • Submit timely changes in any information supplied in the CSP to the Customer Support •
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Interagency Communications Interoperability, JPA
December 22, 2021
Provide site escorts, if required, in a timely manner.

Provide Motorola Solutions with requirements necessary for access to secure facilities.

In the event that Motorola Solutions agrees in writing to provide supplemental Annual Preventive Maintenance to third -party elements provided by Customer, the Customer agrees to obtain any third -party consents or licenses required to enable Motorola Solutions field service technician to access the sites to provide the service. mr-WITEW-W
!1 11111 f! III Jill
-r■
A 0
check LED and/or other status indicators for fault conditions.

Capture
Perform recommended diagnostic tests based on server type. Capture Diagnostics
available diagnostic logs.
-- - --- ------------ - ------ - - ---------
I"Network
Review Unified Event Manager ("UEM") events and verify backhaul links are Management
reported as operational. Review event log for persistent types. Verify all NM ("NW) Client
client applications are operating correctly.

Applications
Verify System
Perform audit of software media on site. Verify that versions, KC numbers, software physical
and types match what is deployed to Customer server.
media
Complete Backup
z I lipill 1111 11 111 1::: 13-MMErt Me
Hat
VA Sr*kW SWOUVWJ."i
storage space is available for backups.
- - ------- -
Network Time
Verify operation and syncing all devices.

Protocol
Data Collection
Verify data collection.

Devices ("DCD")
I present)
,Verify anti -virus is enabled and that definition files on core security management server were updated within two weeks of current date.

Routers
Check LED and/or other status indicators for fault conditions.

Capture
Perform recommended diagnostic tests based on router type. Captu e -Diagnostics
available diagnostic logs.

Verify Redundant
Test redundancy in cooperative WAN routers. Carry out core router Routers
switchover in coordination with Customer.

Switches
--------------- — ----------------------------------------------------------------------- . ..... . ....... .

Check LED and/or other status indicators for fault conditions.

Capture
Perform recommended diagnostic tests based on switch type. Capture Diagnostics
available diagnostic logs.
!Verify Redundant
Test redundancy in backhaul switches. Carry out core router switchover in e
Switchs
coordination with Customer.

Domain Controllers (non -Common Server Architecture)
Equipment Alarms
I Check LED and/or other status indicators for fault conditions.

#
sts based on servertype. Capture
Diagnostics
I available diagnostic logs.

Verify System
software physical
media
Firewalls
LED and/or other status indicators for fault conditions. - — ---------
Capture
— -------- - --------------
Diagnostics
Logging Equipment
Check LED and/or other status indicators for fault conditions.

Capture
---- ------
Perform recommended diagnostic tests based on server type. Capture Diagnostics
----------- -- - -
available diagnostic logs.
— ------- . . . . . ..... . .. . .. . . ...... ............. ..... ............. ............................. ......... "N'
•
Verify System
Perform audit of software media on site. Verify that versions, KC numbers, and software
types match what is deployed to Customer server.
physical media
--------------------------- - ------------ - - - - - - - — ----------- - Switches
Equipment
nd/or other status indicators for fault conditions.

Alarms
Capture
- --_----------------- - -
Perform recommended diagnostic tests based on switch type. Capture Diagnostics
available diagnostic logs.

Clean Fans and
-Equipment
Equipment
Check LED and/or other status indicators for fault conditions.

Alarms
Captur
j[!
------ - - - - - ------------- - ------ - - — -----
Perform recommended diagnostic tests based on router type. Capture 9 DDignostics
available diagnostic logs.

Clean Fans ar d
Equipment
Miscellaneous Equipment
Equipment
Check LED and/or other status indicators for fault conditions.

Alarms
Capture
Perform recommended diagnostic tests based on server type. Capture I_Diagnostics
available diagnostic logs,
Site Frequency
Check LEDs for proper operation.

Standard Check
(Timing
Reference Unit)
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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-28

NIFITTEMIR141-110M .- _* K
I OTEN-7 17, -7-4 WA Wit
Site Controller
CaptIIIure
Perform recommended diagnostic tests based on server type. Capture Diagnostics
available diagnostic logs.

Equipment
Check LED and/or other status indicators for fault conditions, Alarms
Clean Fans and
use antistatic vacuum to clean cooling pathways.

Equipment
------------------------------------- — - ------------------------ ---- Site Controllei
Roll site controllers with no dropped audio.
((Trunking)
Comparators
Equipment
Verify no warning/alarm indicators.

Alarms
Capture
Perform recommended diagnostic tests based on server type. Capture Diagnostics
---- --------------------------------------
available diagnostic logs.

Use antistatic vacuum to clean cooling pathways.
y
--------------
Inspect all cables and connections to external interfaces are secure.

Mouse and
Verify operation of mouse and keyboard.
[ ;�o Keyboard
Verify each operator position has access to required configuration file& Console Operator
Verify console operator position time is consistent across all operator Poson Time
posons.

Verify screensaver set as Customer prefers.

Screen
,,I; --sci;
vw
Performance
. .. . . . ....... ........ .. . . .
in that prevent user operation.
-- -------------------------------------
Verify touchscreen operation, if present.

Cablingghts/Fa
Visual inspection of all equipment cabling, lights, and fans ns
Filters/Fans/Dust
Clean all equipment filters and fans and remove dust.
---------------_---------
Monitor and Hard
Confirm monitor and hard drive do not "sleep
Drive
erify and clean DVD or CD drive. - - --- ----
-- - --- - ---------------------
Time
IMN
vedly console time is synchronized with NTP server
Synchronization
- - -------- - - --- --------- -
Verify anti -virus is enabled and that definition files have been updated within two weeks of current date.

Interagency Communications Interoperability, JPA
December 22, 2021
"��"g
" ...........'g . ""
""\ ... p
X3
Headset Unplugged Testing
ff=��Testalll
speakers for audio quality, volume, static, drop -outs, and excess hiss I when turned up.

Channel Audio in
III 111 1111 IN
El M
Speaker
Verify both footswitch pedals operational.
.0 0
radio on -air light comes on with TX (if applicable).
e Headset Pluggd In Testing
- ------------- - --------- - ------------------------
Radio TX and RX Verify radio TX/RX from both headset jacks. Verify levels OK Check volume controls for noise, static, or drop -outs.

Verify speaker mutes when muted.

Telephone Verify telephone operational through both headset jacks. Check volume Operation controll for noise, static, or drop -outs.

I...
adio Takeover in !Verify radio -takeover in headset mic when phone is off -hook, with mic Headsi switching to radio and muting phone during push -to -talk. - - - - ------------------
Other Tests
Phone Statu
phone status light comes on when phone is off -hook (if applicable).

Light
_J
Desk Microphone
Confirm desk mic operation (if applicable), i
I I Operation
_J
Radio Instant
Verify radio IRR operational on Motorola Solutions dispatch (if applicable Recall Recorder
("IRR") Operation
Telephone IRR
LTM M_ me I III IT: :: I ill :: ill
Operation
--------------- Imm
FRecording
I [Verify operator position being recorded on long term logging recorder, if included in service agreement
- ------ Computer Performance, Testing
-------------- - -----
-MON Rew"00t operator position computer.

Computer Confirm client computer is fully operational (if applicable).

Operational
Audio Testing
Conventional Confirm all conventional resources are functional, with adequate audio levels Resources and quality.
- - ----- - ------
- IN Confirm any secure talkgroups are operational in secure mode.

Trunked Confirm all trunked resources on screen are functioning by placing a call in Resources b h ir i n
-6onfirm
backup resources are operational. 6aCKUp
Resources
Logging Equipment Tests
_J�ilrerify
au Recording - A' IS dio logging of trunked calls.

Test,
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With Customer assistance, test operator position logging on recorder.

Review alarm system on all logging equipment for errors. -------------------- - ---------- - -
Capture
Perform recommended diagnostic tests based on equipment and capture Diagnostics
available diagnostic logs.

Verify System
Perform audit of software media on site. Verify that versions, KC numbers, software Physicali
and types match what is deployed to Customer server.
media
Playback Station (Motorola Solutions Provided)
Capture
Perform recommended diagnostic tests based on equipment, and capture Diagnostics
available diagnostic logs.
-- - - - -----------------
Verify that radio t,elepl,ho'lln'lleau'lldilocl,al'InbleI recall'Ilelldl,,-"",'ll""II-111,111I tr
RIF PM Checklist
------ - - -----
Verify no warning or alarm indicators.

Clean Fans and
Use an antistatic vacuum to clean cooling pathways.
,Equipment
Site Frequency
Check LEDs for proper operation.

LStand-ard-C-h-eck
--- --- ----
- ---------------------------------------- — ---------- ----------------------------------------------------------------- . . . .......

Basic Voice Call
Voice test each voice pa th, radio to radio.
:-Check
Trunking Control
- — ----- - — — — ------------- - - -
Roll control channel, test, and roll back.

Channel
Redundancy
[Trunking Site
Roll site controllers with no dropped audio.

Controller
Redundancy,
ASTRO 25 Site
Repeater only
PM Optimization
Complete Base Station Evaluation tests - Frequency Error, Modulation Workbook (See
Fidelity, Forward at Set Power, Reverse at Set Power, and Gen Level Section 4.4.6.8
Desense no TX. Update station logs.

Site Performance
Evaluation
Procedures for
GTR tests)
Visual Inspection Exterior
Antenna Site Verify that the Antenna Site Registration sign is posted.

Registration
Sign
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Warning Sign Verify that a warning sign is posted • the tower.

Tower
Warning Sign Nerify that a warning sign is posted at the compound gate entrance, - Gate
Verify that a 10 rules sign is posted • the inside • the shelter ••• Verify operation •' outdoor lighting and photocell.

Exterior of Check exterior • building • damage and disrepair.

Building
Fences/ I Check fences and gates for damage and disrepair.

Gates
'Landscape/ Check landscape and access road for accessibility, Access Road
Visual Inspection Interior
Electrical Check electrical surge protectors for alarms.

Surge
Protectors
------ - ------
Emergency Ve if emergency lighting operation.

Lighting
Indoor Verify indoor lighting.

Lighting
Equipment !Visually inspect that all hardware, including equipment, cables, panels, batteries, Inspection and racks, is in acceptable physical condition for normal operation. [-R-egulatory Check for site and station FCC licensing indicating regulatory compliance.

Compliance
(License,
ERP,
Frequency,
Deviation)
Clean Fans Use antistatic vacuum to clean cooling pathwa s y
and
Equipment
Visual Check for damage, corrosion, physical connections, dirt and dust, and error inspection indications.
(condition,
,cabling)
Generator
Visual Check panel housing for cracks, rust, and weathering. Check physical •
Inspection 1 connections for corrosion, dirt and dust, or other abnormal conditions. ----------------
--- -------
Check • for • and straightness.

N
Check wiring for insect and rodent damage.
... .... . . ..... . . . .... ............ ... . .. ........ . . ........ . . . ... ............................... . . . .... . . ............................. ...................................................................

Interagency Communications Interoperability, JPA
December 22, 2021
Cooling Check each HVAC unit for cool i ng/heati ng.

Heating
.

M . ..... . .
.... . . .. ... . ............. . . . . ',
'oi F.( "i g
H
NOR_
I Mt.

IM=
Verify System
Perform audit of software media on site. Verify that versions, KC numbers, and software
types match what is deployed to Customer server.
physical media
Verify System
-------------------------------------------------------------------------- Verify software versions installed on system. Document any changes. software
Installed
Switches
Equipment
Check LED and/or other status indicators for fault conditions.

Alarms
........ ......... .................. ..

Perform recommended diagnostic tests based on switch type. Capture available diagnostic logs.

Clean Fans and
Use antistatic vacuum to clean cooling pathways.

Equipment
--------------------------------
erify
Test redundancy in backhaul switches. Carry out core router switchover in Redundant
coordination with Customer.

S it
witches
Equipment
Check LED and/or other status indicators for fault conditions, Allarms
'Capture
Perform recommended diagnostic tests based on router type. Capture �.Diagnostics
available diagnostic logs.
'CleanFansand
Use antistatic vacuum to clean cooling pathways.

Equipment
Verify
Test redundancy in cooperative WAN routers. Carry out core router switchover Redundant
in coordination with Customer.

Routers
Miscellaneous Equipment
Equipment
Check LED and/or other status indicators for fault conditions.

Alarms
Capture
I
- SO - We
Diagnostics
- 1 0 - I .*1* *0
Site Frequency
Check LEDs for proper operation.

Standard Check
I (Timing
Reference Unit)
. . ........ .....

Site Controllers
Capture
Perform recommended diagnostic tests based on server type. Capture -Diagnostics
available diagnostic logs. — -------- -
Equipment
Check LED and/or other status indicators for fault conditions, -----------
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Interagency Communications Interoperability, JPA
December 22, 2021
Clean Fans and
Use antistatic vacuum to clean cooling pathways.

Equipment
Site Controller
Roll site controllers with no dropped audio.

Redundancy
(Trunking)
Verify Software
Verify that the latest MOTOPATCH, released for Windows by Motorola Solutions, has been installed.

Comparators
Equipment Verify no warning/alarm indicators.

Alarms
Capture Perform recommended diagnostic tests based on server type. Capture Diagnostics available diagnostic logs.

Clean Fans and Use antistatic vacuum to clean cooling pathways.

Equipment
® b
General
Inspect all Cables
Inspect all cables and connections to external interfaces are secure.

Mouse and
Verify operation of mouse and keyboard.

Keyboard
Configuration File
Verify each operator position has access to required configuration files.

Console Operator
Verify console operator position time is consistent across all operator Position Time
positions.

Screensaver
Verify screensaver set as Customer prefers.

Screen
Verify screen operational and is not suffering from dead pixels or image burn - Performance
in that prevent user operation.

Touchscreen
Verify touchscreen operation, if present.

Cabling/Lights/Fa
Visual inspection of all equipment cabling, lights, and fans ns
Filters/Fans/Dust
Clean all equipment filters and fans and remove dust.

Monitor and Hard
Confirm monitor and hard drive do not "sleep".

Drive
DVD/CD
Verify and clean DVD or CD drive.

Time
Verify console time is synchronized with NTP server
Synchronization
Anti -Virus
Verify anti -virus is enabled and that definition files have been updated within two weeks of current date.

Headset Unplugged Testing
`Speakers
Test all speakers for audio quality, volume, static, drop -outs, and excess hiss when turned up.
[Chal Audio in
Verify selected channel audio in select speaker only,
pe
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. T
MrMz1zST471nF
I
- - - --------- --------
nal,
N�_M_Verify radio on -air light comes on with TX (if applicable), —10111 Headset Plugged In Testing
Radio TX and R
Verify radio TX/RX from both headset jacks. Verify levels OK Check volume controls for noise, static, or drop -outs.

Verify speaker mutes when muted. -1
one
Verify telephone operational through both headset jacks. Check volume Operation
controls for noise, static, or drop -outs.
. . . ....... . ....

Radio Takeov i
Headset
Other Tests
Phone Status
one status light comes on when phone is off -hook (if applicable). i Light
-------------------------------------
Desk Microphone
Confirm desk mic operation (if applicable),
Operation
Radio Instant
Verify radio IRR operational on Motorola Solutions dispatch (if applicable).

Recall Recorder
Operatio
Telephone IRR
Verify telephone IRR operational on Motorola Solutions dispatch, if on radio Operation
computer.

Verify operator position being recorded on long term logging recorder, if included in service agreement
-------------
IRR Setup
Check IRR set-up parameters, audio card set-up, and level adjustments.

Parameters
- —
.• • Controls
Confirm all paging controls are functional, including third -party encoders if covered by maintenance contract.

Computer Performance Testing
a --see
rR�operator position computer. . .. . ................ — ---------- --- Computer
Confirm client computer is fully operational (if applicable).

Operational
Pull event logs and review for major errors.
—
. v Drive
Create backup of drive for offsite storage.
�Backup
.. . ................ — - — ---------------- - -------------- --------- - ------- ------------- Check memory usage.

Application Logs
Review built in application logs and alerts.
and Alerts
Verify Software
Verify that the latest MOTOPATCH, released for Windows by Motorola Solutions, has been installed.

Audio Testing
�ConventionW
onfirm all conventional resources are functional, with adequate audio levels LAResources
and quality.
— --- ------------- — - - --------------- - - . . ........ ..... ........

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Motorola Solutions Confidential Restricted Advanced Services Statement of Work for Master, RF, and Console Site Support 4-35

Yt
Secure Mode
Confirm any secure talkgroups are operational in secure mode. �Backup
onfirm backup resources are operational.

Resources
Is
MO 0.4 if O#__ I
Logging Equipment Tests
Recording - A
udio logging of trunked calls.
li Test
With Customer -assistance, test operator position logging on recorder, Capture
Perform recommended diagnostic tests based on equipment, and capture Diagnostics
available diagnostic logs.

Perform audit of software media on site. Verify that versions, KC numbers, and types match what is deployed to Customer server.

Verify Softwa
- — -------------
at the latest MOTOPATCH, released for Windows by Motorola Solutions, has been installed.

Playback Station (Motorola Solutions Provided)
--- - -------
Capture
Perform recommended diagnostic tests based on equipment, and capture L Diagnostics
I available diagnostic logs.

Verify that radio and telephone audio can be recalled,
... ........ . . . . ......... . . ..... .. I'll 11 11 1 -,""I'll, I �*
ITOrer. f Me
Clean Fans and
I Use an antistatic vacuum to clean cooling pathways,
Equipment
Site Frequency
Check LEDs for proper operation.

Standard Check
Basic Voice Call
Voice test each voice path, radio to radio.

Check
Trunking Control
Roll control channel, test, and roll back.

Channel
Redundancy
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Site
[Woll site- controllers with no dropped audio.

Controller
Redundancy,
AlTrunking
a STRO 25 Site
Repeater only
i PM Optimization
Complete Base Station Evaluation tests - Frequency Error, Modulation Workbook (See
Fidelity, Forward at Set Power, Reverse at Set Power, and Gen Level Section 4.4.6.8
Desense no TX. Update station logs.

I
Site Performance
Evaluation
Procedures for
GTR tests)
Antennas
r.

I Ing11611111w.111
1 Receive Antenna System Data
. . ........... . ... . ..... .................... . .

Tower Top Amplifier Data
�adio Transmitter Tests
Base Radio Receiver Tests
Base Radio Transmit RFDS Tests
- ----------------------- — ------------------------------ ------------- - - -------------- - am. - - RFDS Tests without TTA (if applicable)
- - - - __ — --------- - - ----------- -----
FDMA Receiver Tests
TDMA Transmit RFDS Tests
TDMA Receive RFDS Tests with 432 Diversity TTA
TDMA Receive RFDS Tests with 2 Independent TTA's (if applicable) TDMA Receive RFDS Tests without TTA (if applicable)
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Motorola Solutions'ASTRO 25 Security Monitoring provides radio network security element monitoring by experienced, specialized security technologists with extensive experience working with ASTRO 25 mission -critical networks. For highly complex or unusual security events, Motorola Solutions' technologists have rapid direct access to Motorola Solutions engineers for rapid resolution.
k.4.7.1 Description of Service
Security Monitoring provides continuous monitoring of authentication logs and monitors f] potential introduction of malware software into the ASTRO 25 network. &JE,
Security Monitoring is available 24 hours a day, 7 days a week. The service is delivered by the Motorola Solutions Secure Operations Center ("SOC"). The SOC is part of Motorola Solutions' Centralized Managed Support Operations ("CIVISO"), and is staffed by highly trained and experienced security professionals. When a security event is detected, the security specialists will run remote diagnostics and initiate an appropriate response. This response may consist of continuing to monitor the event for further development, aftemptint to remotely restore the system, or logging an incident for dispatch of a field service technician.

Motorola Solutions will respond to events in accordance with Section 4.4.7.8: Security Monitoring Priority Level Definitions and Response Times. • Anti-malware Monitoring — ASTRO 25 comes installed with Anti-malware software.

Motorola Solutions will remotely monitor ASTRO 25 anti-malware software for activity such as deletion, quarantine, and alerting of suspicious software. • Authentication Monitoring — ASTRO 25 may be accessed by users by way of Windows and RSA logins. Motorola Solutions will remotely monitor such logins for repeated failures and locked accounts.
• Firewall Monitoring — ASTRO 25 systems may be deployed with certain firewalls, as described in Section 4.4.7.7: Potential ASTRO 25 Firewalls, which may or may not support remote monitoring. Motorola Solutions will remotely monitor those firewalls that support such monitoring.
• Intrusion Detection System ("IDS") Monitoring. —An IDS is an option for ASTRO 25 that may be deployed between the ASTRO 25 firewall and the CEN. Motorola Solutions will remotely monitor an IDS for the Customer where applicable. • Centralized Event Logging — ASTRO 25 has provided the ability to forward device syslogs to a single virtual server called Centralized Syslog Server. This allows monitoring of Linux components for authentication events. Motorola Solutions will remotely monitor syslog data elements forwarded by the centralized event logging server specific to the monitored ASTRO 25 system. Not all elements within the network will be supported for forwarding in every ASTRO 25 system release. The Customer and CSM will document the specific supported elements in the Customer Support Plan ("CSP").

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° ProVide, nlaintain, and when necessary replace, hardware and software required to monitor ASTRO25security elements. Hardware may include a firmwaU.router, or physical server. Software may include virtual servers either on theA8TFl[) 25 cure ore separate physical sen/er, as well as related [)8. S|EK8 co||ectnrs, and software that support update distribution and n*nlmte diagnostics.
• Verify connectivity and monitoring is active prior to start of service. • Coordinate with the Customer to nn8iOt@|n Motorola Solutions SSn/iCe authentication credentials.
• Maintain trained and accredited technicians. Monitor the Customer's system 24/7/385 for nn8|iCioue or unusual activity.
• Post security reports to K8yViaxv Portal.
• Security Monitoring requires a connection from the Customer's ASTRO 25 system to Motorola Solutions' S[)C. K8o1ono|e Solutions offers either aT1 oraVirtual Private Network ("VPN") link through a Customer -supplied internet connection. Connectivity needs to be established before service commences.
• Permit Motorola Solutions continuous remote access to monitor the A8TR(} 25 oye[enn.

This includes keeping the connection p|VQged-in.providing passwords, and working with K8Otqro|e Solutions to understand and maintain proper administration privileges. • Provide continuous utility service tV any K8OtOr0|@ Solutions equipment installed or utilized mtthe Customer's premises tosupport service delivery. o Provide Motorola Solutions with contact information necessary to complete the C8P.

Notify the Customer's Customer Support Manager ("CSM") within two weeks of any contact changes.
° Validate that Motorola Solutions is monitoring the components defined in the CSP and notify Motorola Solutions if any new components need to be incorporated in Security Monitoring.
• As necessary, upgrade the ASTRC) 25 system 10 supported releases. • A||ovv Motorola Solutions dispatched field service technicians physical access tothe equipment when required.
• Comply with the terms of the applicable license agreements between Customer and the non -Motorola Solutions software copyright owners.
• Cooperate with Motorola Solutions and perform all acts that are reasonable or necessary to enable Motorola Solutions to provide the services described in this SOW. w Ensure that all monitored devices within the network have aproperly configured Syg|og agent, which is forwarding events tothe centralized event log server. • Obtain any third party consents required tmenable K8otVrQ|@ Solutions to provide the monitoring service.

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SEW
H E WA
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December 22, 2021
AM
Table 4-9: Potential ASTRO Firewalls
-CT90MUn1M-1z,orK
This firewall separates the ASTRID 25 Radio i,
Interface ("CNI")
network, which is often referred to as the CEN or Customer Enterprise network. There are single and redundant (high -availability) options for the CNI. The redundant option includes two firewalls. Both firewalls must be — --- — ----- ------
monitored in the redundant case.

This is an ASTRO 25 option where a geographically separated backup master site is implemented as a "hot -standby" in case the primary becomes inoperable due to a failure. This option potentially doubles the number of firewalls in the system.

This ASTRO 25 option places firewalls at the master site where the RF and ro ec ion
console sites connect. This prevents a compromised site from being used to attack the core or other sites. For redundancy, there are always 2 firewalls in ...... . ........
this option.

Telephone
This ASTRO 25 option allows calls to be made to and from ASTRO 25 subscribers. One firewall is required to protect the RNI. The TI firewall may also be used to protect ISSI connections.

Inter RF
This option allows connectivity to a separate system. This connection can be i Subsystem
to another P25 system, or to non-P25 systems through an additional Interface ("ISSI")
interface, such as WAVE. In both cases, one firewall is necessary to protect the RNI. The ISSI firewall may also be used to protect TI connections. ..... . . ..... _ . ...... . — ------
MCC 7100
The MCC 7100 Dispatch Console may be configured so that it can connect Dispatch Console
via Virtual Private Network ("VPN") through an internet connection. A firewall is required to terminate on the ASTRO 25 side of that connection. This firewall may be physically located at either a console site or the master site, and there may be multiple firewalls for this purpose.
---------------
The Customer may opt to install their own firewalls and request that Motorola Solutions monitor them. The most common location is at console sites. The Customer will have to work with Motorola Solutions to determine if and how custom firewalls can be monitored. Monitoring these firewalls may require an adonal fee.

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Table 4-10: Priority Level Definitions and Response Times Ws
Critical PI
Security incidents that have caused, or are suspected
Response provided 24
hours, 7 days a week,
to the functionality of the Customer's ASTRO 25
including US Holidays.

I;TWCZITX.7fd4- 0 __ __ i f - - I -i - - - 0 6 , 2L
from the incident may be significant.

Examples:
. Malware that is not quarantined by anti -virus
. Evidence that a monitored component has
-------------
communicated with suspected malicious actors.

Security incidents that have localized impact, but hav� Response provided 24
the potential to become more serious if not quickly
hours, 7 days a week,
addressed. Effort to recover from the incident may b
including US Holidays.
moderate to significant.

Examples:
- Malware that is quarantined by antivirus.
- Multiple behaviors observed in the system that ar
consistent with known attacker techniques.
— --- - -----
—
Security incidents that potentially indicat an attacke
e
ri
— -- — --- ---------------------
Response provided
is performing reconnaissance or initial a pts at
ftem
Monday through Friday
rom
accessing the system. Effort to recover f the
8 a.m. to 5 p.m. local
incident may be low to moderate.
time, excluding US
Examples include:

Holidays.
. Suspected unauthorized attempts to log into user
accounts.
. Suspected unauthorized changes to system
configurations, such as firewalls or user accounts.1
0 b served failures of security components.

Routine, informational events that are expected to be
Response provided
benign, but are captured and tracked to provide
Monday through Friday
context in case of future incidents.
8 a.m. to 5 p.m. local
Examples include:
time, excluding US
User account creation or deletion.

Holidays.

Privilege change for existing accounts.
- — ---------- - ---------------- ---------- -------- ------------ --- - -- - ----- -- ------------------------------ ---- -------- - - --- - -------- Six-Year P25 System Advanced Plus Services Proposal
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Table 4-11 describes the criteria Motorola Solutions uses to prioritize incidents and service requests, and lists the response times for those priority levels.

Table 4-11: Priority Level Definitions and Response Times ..... ... .... .
— - ------------
Critical Core: Core server or core link
Response provided
Response provided
Pi redundant server or link available.
124/7 until service
24/7 until service
Sites/Subsites: Primary site down. Two
'restoration.
restoration.

RIF sites or more than 10% of RIF sites
Technical resource
Field service
down, whichever is greater.
will acknowledge
technician arrival
Consoles: More than 40% of a site's
incident and
on -site within 4
console positions down.
respond within 30
hours of receiving
minutes of CMSO
Conventional Channels: Conventional
logging incident.

Channel Gateways (CCGW) down without
redundant gateways available.

Security Features: Security is non-
functional or degraded.

Alarm Events: Door, motion, intrusion,
power failure, or environmental alarms
triggered.
. . . ......... ....
— - ----------
Core: Core server or link failures.

Response provided
Response provided
Redundant server or link available.
24/7 until service
24/7 until service
Consoles: Between 20% and 40% of a
restoration.
restoration.
site's console positions down.

Technical resource
Field service
Sites/Subsites: One RF site or up to 10%
will acknowledge
technician arrival
of RF sites down, whichever is greater.
dent and
on -site within 4
respond within 1
hours of receiving
Conventional Channels: Up to 50% of
hour of CMSO
CCGWs down. Redundant gateways
logging incident.
available.

Network Elements: Site router, site
switch or GPS server dvwn. N
networking element available.
— — - - -- ----- - - -----------------
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W V
['dium Consoles: Up to 2011 of a site's console
Response provided
Response provided
I P3 positions down.
during normal
during normal
Conventional Channels: Single channel
business hours until
business hours until
down. Redundant gateway available.
service restoration.
service restoration.

Network Elements: Site router/switch or
Technical resource
Field service
�tworking GPS server down. Redundant ne
will acknowledge
technician arrival
element available.
incident and
on -site within 8
es
r pond within 4
hours of receiving
logging incident.
,Service Requests: Minor events and
Response provided
Not applicable.
warnings in the system. Preventative and
during normal
business hours.
work).

Motorola Solutions
will acknowledge
and respond within
1 Business Day.

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•

5.1 DESCRIPTION OF SERVICE AND OBLIGATIONS

1.1 As system releases become available, Motorola agrees to provide the Customer with t software, hardware and implementation services required to execute up to one system infrastructure upgrade in a two-year period for their ASTRO 25 system.

1.2 The Customer has, at its option, the choice of upgrading in either Year 1 or Year 2 of the coverage period. To be eligible for the recurring ASTRO 25 SLIA 11, the ASTRO 25 system must be in the Standard Support Period.

1.3 ASTRO 25 system releases are intended to improve the system functionality and operation from previous releases and may include some minor feature enhancements. At Motorola's option, system releases may also include significant new feature enhancements that Motorola may offer for purchase. System release software and hardware shall be pre -tested and certified in Motorola's Systems Integration Test lab.

1.4 The price quoted for the SUA 11 requires the Customer to choose a certified system upgrade path from the system release upgrade chart referenced in Appendix A. Should the Customer elect an upgrade path other than one listed in Appendix A, the Customer agrees that additional costs will be incurred to complete the implementation of the system upgrade. In this case, Motorola agrees to provide a price quotation for any additional materials and services necessary.

1.5 ASTRO 25 SUA 11 entities a Customer to past software versions for the purpose of downgrading product software to a compatible release version.

1.6 The following ASTRO 25 certified system release software for the following products are covered under this ASTRO 25 SUA 11:

1.6.1 Servers

1.6.2 Workstations

1.6.3 Firewalls

1.6.4 Routers

1.6.5 LAN switches

1.6.6 MCC 7XXX Dispatch Consoles

1.6.7 GTR8000 Base Stations

1.6.8 GCP8000 Site Controllers

1.6.9 GCM8000 Comparators

1.6.10 Motorola Solutions Logging Interface Equipment
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1.0.11 PBX switches for Telephone |nteroonnect

1.6.12 NICE and Verint Logging Solutions (if purchased)

1.7 Motorola will provide certified hardware version updates and/or replacements necessary to upgrade the system with enequivalent level offunctionality uptoonce |netwo-year period, Hardware will be upgraded and/or replaced ifrequired to maintain the existing features and functionality. Any updates to hardware versions and/or replacement hardware required to support new features or those not specifically required to maintain existing functionality are not included. Unless otherwise stated, platform migrations such as, but not limited to, eteUons, noneo|ee, backhau|, ciV||, network changes and edd|t|one, and managed ean/|oee are not included.

1.0 The following hardware components, if originally provided bvMotorola, are eligible for full product replacement when necessary per the system release upgrade:

1.8.1 Servers

1.8.2 Workstations

1.8.3 ConnnmandCentra|AX8Hub

1.8.4 Routers

1.8.5 LAN Switches

1.9 The following hardware components, if originally provided by Motorola, one eligible for board -level replacement when necessary per the system release upgrade. A "board -level replacement" is defined as any Field Replaceable Unit ("FRU") for the products listed below:

1.9.1 GTR 8UO0Base Stations

1.8.2 GCP8ODOSite Controllers

1.9.3 GCN180U8Comparators

1.9.4 MCC 7XXXDispatch Consoles

1.10 ASTRO258UAUmakes available the subscriber radio software releases that are shipping from the factory during the 8UA || coverage period. New subscriber radio options and features not previously purchased by the Customer are excluded from ASTRO 25 SUA 11 coverage. Additionally, subscriber software installation and reprogramming are excluded from the A8TRC)25SUA||coverage.

1.11 The ASTRO25GUAMdoes not cover all products. Refer bosection 3.8for exclusions and

1.12 Motorola will provide im oneervimesneceoery to upgrade the system toafuture system release with an equivalent level of functionality up to once in a two-year period. Any implementation services that are not directly required to support the certified system upgrade are not included. Unless otherwise stated, implementation aen/inea necessary for system expansions, platform nni0raUone, and/or new features or functionality that are implemented concurrently with the certified system upgrade are not included.

1.13 As system releases become available, Motorola will provide up to once in a two-year period the following software design and technical resources necessary to complete system release upgrades:

1.13.1 Review infrastructure system audit data as needed.

1.13.2 Identify additional system equipment needed to implement osystem ne|eaao, if Six -Year P25System Advanced Plus Services Proposal Use ordisclosure mthis proposal is subject to the restrictions on the cover page,
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1.13.3 Complete a proposal defining the system release, equipment requirements, installation plan, and impact to system users.

1.13.4 Advise Customer of probable impact to system users during the actual field upgrade implementation.

1.13.5 Program management support required to perform the certified system upgrade.

1.13.6 Field installation labor required to perform the certified system upgrade.

1.13.7 Upgrade operations engineering labor required to perform the certified system upgrade.

1.14 ASTRO 25 SUA 11 pricing is based on the system configuration outlined in Appendix C. This configuration is to be reviewed annually from the contract effective date. Any change in system configuration may require an ASTRO 25 SUA 11 price adjustment.

1.15 The ASTRO 25 SUA 11 applies only to system release upgrades within the ASTRO 25 7.x platform.

1.16 Motorola will issue Software Maintenance Agreement ("SMA") bulletins on an annual basis and post them in soft copy on a designated extranet site for Customer access. Standard and optional features for a given ASTRO 25 system release are listed in the SMA bulletin.

5.2 UPGRADE ELEMENTS AND CORRESPONDING PARTY

RESPONSIBILITIES

2.1 Upgrade Planning and Preparation: All items listed in this section are to be completed at least 6 months prior to a scheduled upgrade.

2.1.1 Motorola responsibilities

2.1.1.1 Obtain and review infrastructure system audit data as needed.

2.1.1.2 Identify the backlog accumulation of security patches and antivirus updates needed to implement a system release. If applicable, provide a quote for the necessary labor, security patches and antivirus updates.

2.1.1.3 If applicable, identify additional system hardware needed to implement a system release and if the customer has added hardware that is not covered under this agreement.

Complete a proposal defining the system release, equipment requirements, installation plan, and impact to system users.

2.1.1.5 Advise Customer of probable impact to system users during the actual field upgrade implementation.

2.1.1.6 Inform Customer of high speed internet connection requirements.

2.1.1.7 Assign program management support required to perform the certified system upgrade.

2.1.1.8 Assign field installation labor required to perform the certified system upgrade.

2.1.1.9 Assign upgrade operations engineering labor required to perform the certified system upgrade.

2.1.1.10 Deliver release impact and change management training to the primary zone core owners, outlining the changes to their system as a result of the upgrade path elected. This training needs to be completed at least 12 weeks prior to Six -Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted ASTRO 25 System Upgrade Agreement// (SUA H)Statement of Work 5-3

Re -
the scheduled upgrade. This training will not be provided separately for user agencies who reside on e zone cone owned by another entity. Unless specifically stated |nthis document, Motorola will provide this training only once per system.

2.1.2 Customer responsibilities

2.12.1 Contact Motorola toschedule and engage the appropriate Motorola resources for asystem release upgrade.

2.1.2.2 Purchase the security patches, antivirus updates and the labor necessary to address any security updates backlog accumulation identified |nSection

2.1.1.2' if applicable. Unless otherwise agreed in writing between K8otOnV|a and Customer, the installation and implementation of accumulated backlog security patches and network updates is the responsibility of the Customer.

2.1.2.3 Provide high-speed internetconnectivity at the zone core site(n)for use by Motorola to perform remote upgrades and diagnostics. High-speed internmt connectivity must beprovided otleast 12weeks prior tothe scheduled upgrade. In the event access to o high-speed connection is unavailable, Customer may bebilled additional costs toexecute the system release upgrade.

2.1.2.4 Assist in site walks ofthe system during the system audit when necessary.

2.1.2.5 Provide alist nfany FRUoand/or spare hardware tobeincluded inthe system release upgrade when applicable.

2.1.2.6 Purchase any additional software and hardware necessary toimplement optional system release features orsystem expansions.

2.1.2.7 Provide orpurchase labor to implement optional system release features wr system expansions.

2.1.2.8 Participate in release impact training at least 12vveeho prior tothe scheduled upgrade. This applies only to primary zone core owners. It is the zone core owner's responsibility to contact and include any user agencies that need tobetrained ortoact aoatraining agency for those users not included.

2.2 System Readiness Checkpoint: All items listed in this section must be completed e1least 3O days prior too
scheduled upgrade.

2.2.1 Motorola responsibilities

2.2.1.1 Perform appropriate system backups.

2.2.1.2 Work with the Customer tOvalidate that all avotenn maintenance imcurrent.

2.2.1.3 Work with the Customer to validate that all available security patches and antivirus updates have been updated onthe customer's system.

2.2.1.3.1 Motorola reserves the right tncharge the Customer for the security patches, antivirus updates and the labor necessary toaddress any security updates backlog accumulation, inthe event that these are not completed bythe Customer mtthe System Readiness
Checkpoint.

2.2.2 Customer responsibilities

2.2.2.1 Validate system maintenance |acurrent.

22.22 Validate that all available security patches and antivirus updates totheir ovetann have been completed orcontract Motorola Uo complete in time for the System Readiness Checkpoint.

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2.3 System Upgrade
Motorola responsibilities
Perform system infrastructure upgrade in accordance with the syste elements outlined in this SOW. I
Customer responsibilities
Inform system users of software upgrade plans and scheduled system downtime.

Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide software upgrade services.

2.4.1 Motorola responsibilities

2.4.1.1 Validate all certified system upgrade deliverables are complete as contractually required.

2.4.1.2 Deliver post upgrade implementation training to the customer as needed, up to once per system.

2.4.1.3 Obtain upgrade completion sign off from the customer.

E1.4.2 Customer Responsibilities
Cooperate with Motorola in efforts to complete any post upgrade punch list items as needed.

2.4.2.2 Cooperate with Motorola to provide relevant post upgrade implementation training as needed. This applies only to primary zone core owners. It is the zone core owner's responsibility to contact and include any user agencies that need to be trained or to act as a training agency for those users not included.

2.4.2.3 Provide Motorola with upgrade completion sign off.

5.3 EXCLUSIONS AND LIMITATIONS

3.1 The parties agree that Systems that have non-standard configurations that have not been certified by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25 SUA 11 unless otherwise agreed in writing by Motorola and included in this SOW.

3.2 The parties acknowledge and agree that the ASTRO 25 SUA 11 does not cover the following products:

IflIP5000 Dispatch Consoles
Plant/E911 Systems
MOTOBRIDGE Solutions
ARC 4000 Systems
Motorola Public Sector Applications Software ("P
Custom SW, CAD, Records Management Softwar
Data Radio Devices I
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Mobile computing devices such as Laptops
Non -Motorola two-way radio subscriber products
Genesis Products
Point-to-point products such as microwave terminals and association multiplex equipment

3.3 ASTRO 25 SUA 11 does not cover any hardware or software supplied to the Customer when purchased directly from a third party, unless specifically included in this SOW.

3.4 ASTRO 25 SUA 11 services do not include repair or replacement of hardware or softwar that is necessary due to defects that are not corrected by the system release, nor does include repair or replacement of defects resulting from any nonstandard, improper use conditions; orfrom unauthorized installation of software. I

3.5 ASTRO 25 SUA 11 does not cover or include deliverables included with the Security Update Service. This means that the SUA 11 does not include software support for virus attacks or other applications that are not part of the ASTRO 25 system or unauthorized modifications or other misuse of the covered software. Motorola is not responsible for management of anti -virus or other security applications, unless specifically contracted.

C.6 ASTRO 25 SUA 11 does not cover the labor or materials associated with the backlog accumulation of security patches or antivirus updates. Additional fees may apply as outlined in Section 2.1.1.2.

3.7 At the time of upgrade, Motorola will provide the latest applicable software, patches and antivirus updates when and if available, as a part of the system release upgrade. The security patches and antivirus updates delivered as part of this upgrade are intended to bring the system current in all respects but does not imply that the customer is eligible for ongoing security patching. The upgrade may include 3rd party SW such as Microsoft Windows and Server OS, Red Hat Linux, and any Motorola software service packs that may be available. Motorola will only provide patch releases that have been analyzed, pre -tested, and certified in a dedicated ASTRO 25 test lab to ensure that they are compatible and do not interfere with the ASTRO 25 network functionality.

3.8 Upgrades for equipment add-ons or expansions during the term of this ASTRO 25 SUA 11 are not included in the coverage of this SOW unless otherwise agreed to in writing by Motorola.

5.4 SPECIAL PROVISIONS

4.1 Customer acknowledges that if the System has a Special Product Feature, that it may be overwritten by the software update. Upon request, Motorola will determine whether a Special Product Feature can be incorporated into a system release and whether additional engineering effort is required. If additional engineering is required Motorola will issue a change order for the change in scope and associated increase in the price for the ASTRO 25 SUA 11.

4.2 Customer will only use the software (including any System Releases) in accordance with the applicable Software License Agreement.

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Interagency Communications Interoperability, JPA
December 22, 2021

4.3 ASTRO 25 SUA 11 coverage and the parties' responsibilities described in this Statement of Work will automatically terminate if Motorola no longer supports the ASTRO 25 7.x software version in the Customer's system or discontinues the ASTRO 25 SUA 11 program; in either case, Motorola will refund to Customer any prepaid fees for ASTRO 25 SUA 11 services applicable to the terminated period.

4.4 If Customer chooses to not have Motorola apply the security patches and antivirus updates as described in 2.1.1.2 and this delays or postpones the system software update, Motorola reserves the right to charge the Customer a fee equivalent to the costs incurred by the Motorola Solutions Upgrade Operations Team for the unplanned and additional time on site.

Any additional fees to be provided in a quote or other writing.

4.5 If Customer cancels a scheduled upgrade within less than 12 weeks of the scheduled on site date, Motorola reserves the right to charge the Customer a cancellation fee equivale to the cost of the pre -planning efforts completed by the Motorola Solutions Upgrade Operations Team. I

4.6 The SUA 11 annualized price is based on the fulfillment of the two-year term. If Customer terminates, except if Motorola is the defaulting p.rty, Customer will be required to pay for the balance of payments owed if a system release upgrade has been taken prior to the point of ter -if iiatioii.

Six -Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
0 Motorola Solutions Confidential Restricted ASTRO 25 System Upgrade Agreement 11 (SUA 1l) Statement of Work 5-7

Interagency Communications Interoperability, JPA
December 22, 2021
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54 • The information contained herein is provided for information purposes only and is intended only to outline Motorola's presently anticipated general technology direction.

The information in the roadmap is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to make changes to the content and timing of any product, product feature or software release.
• The most current system release upgrade paths can be found in the most recent SMA bulletin.

Six -Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page,
0 Motorola Solutions Confidential Restricted ASTRO 25 System Upgrade Agreement // (SUA //)Statement of Work 5-8

December 22, 2021
The minimum supported link between the core and the zone is a full T1 Any link must realize a sustained transfer rate of 175 kBps / 1.4 Mbps or better, bidirectional
• links must • fully operational when •
Link • must satisfy these minimum QoS levels:
— Port availability must meet or exceed 99.9% (three nines) — Round trip • delay must be 100 ms • less between the •' and satellite (North America) and 400 ms or less for international links — • loss shall •, no •; than 0.3%
— •' jitter shall •- no greater than 2 ms
Six -Year P25 System Advanced Plus Services Proposal
the restrictions on the cover page,
4 Motorola Solutions Confidential Restricted ASTRO 25 System Upgrade Agreement /I (SUA ll) Statement of Work 5-9

Interagency Communications Interoperability, JPA
December 22. 2021
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This configuration is to be reviewed annually from the contract effective date. Any change in system configuration may require an ASTRO 25 SUA 11 price adjustment.

Six -Year P25 System Advanced Plus Services Proposal
Use or disclosure of this proposal is subject
to the restrictions on the cover page,
0 Motorola Solutions Confidential Restricted ASTRO 25 System Upgrade Agreement // (SUA //)Statement of Work 5-10

Six -Year P25 System Advanced Plus Services Proposal
Interagency Communications Interoperability, JPA
December 22, 2021
Use or disclosure of this proposal is subject
to the restrictions on the cover page.
0 Motorola Solutions Confidential Restricted

Interagency Communications Interoperability, JPA
December 22, 2021
11 roll eTWOMORTIRM W*TKe1HT4W#T1—=v IFIETZERN-7@111 -
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All capitalized terms not otherwise defined herein shall have the same meaning as defined in the Agreement.
"Lifecycle Management Services" means the upgrade services as defined in the applicable Statement(s) of Work.
"SUX or "SUA 11" means Motorola's Software Upgrade Agreement program.

2. SCOPE
Motorola will provide Services as further described in the applicable Statement of Work, or attachmenl to Motorola's proposal for additional services.

The terms of the Primary Agreement combined with the terms of this Addendum will govern the products and services offered pursuant to this Addendum. To the extent there is a conflict between the terms and conditions of the Primary Agreement and the terms and conditions of this Addendum, this Addendum takes precedence.

3.2 LIFECYCLE MANAGEMENT SERVICES

3.2.1 PURCHASE ORDER ACCEPTANCE. Purchase orders for SUA, NUA or MUA services and software support, during the Warranty Period or after the Warranty Period, become binding only when accepted in writing by Motorola.

3.2.2 The Software License Agreement included as Exhibit A to the Agreement applies to any Motorola Software provided as part of the Lifecycle Management transactions.

3.2.3 The term of this Addendum is 6 years, commencing on July 1, 2022. The Lifecycle Management Price for the 6 years of services is $4,847,10 1, excluding applicable sales or use taxes but including discounts as more fully set forth in the pricing pages. Because the Lifecycle Management services are subscription services as more fully described in the applicable Statement of Work, payment from Customer is due in advance and will not be in accordance with any Payment Milestone Schedule.

3.2.4 The System upgrade will be scheduled during the subscription period and will be Six -Year P25 System Advanced Plus Services Proposal Use or disclosure of this proposal is subject to the restrictions on the cover page.
0 Motorola Solutions Confidential Restricted Contractual Documentation 6-2

performed whenMotomla'a system upgrade operation resources are available. Because there might be a significant time frame between when this Amendment is executed and when a System upgrade transaction is performed, K8o1nno|a may substitute any of the promised Equipment or Software so long as the substitute is equivalent orsuperior tothe initially promised Equipment or Software.

3.2.5 Acceptanceofa Lifecycle Management transaction occurs when the Equipment Ufenv\ and Software are delivered and the Lifecycle Management services are fully performed; there is no Acceptance Testing with a Lifecycle Management transaction.

3.2.8 The Warranty Period for any Equipment orMotorola Software provided under Lifecycle Management transaction will commence upon shipment and not QnSystem Acceptance OrBeneficial Use, and isfor G period ofninety (SC) days rather than one (1)year. The ninety (90)day warranty for Lifecycle Management services is set forth in the applicable Statement of Work.

3.27 In addition to the description of the services and exclusions provided in the Statement of Work, the following apply:
e\ Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment.
b) services exclude the repair or replacement of Equipment that has become defective or damaged from use in other than the normal, customary, intended. and authorized manner; use not incompliance with applicable industry standards; excessive wear and tear; or accident, |iqu|da, power eurgeo, neg|ect, mots of God or other force nn jeuneeVenta.
c\ Unless specifically included |nthis Addendum orthe Statement ofWork, services exclude items that are consumed inthe normal operation ofthe Equipment; accessories; and repair or maintenance of any transmission line, antenna, microwave equipment, tOVve[ or tower lighting, dup|exer. CVnnb|ner, or nnu|bonup|er.

Motorola has no obligations for any transmission medium, such as telephone lines, computer networks, the |n0ernEt Orthe worldwide mxab. or for Equipment malfunction caused bythe transmission medium.
cU Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be available during the performance of the services.

3.2.8 The annualized price |mbased onthe fulfillment ofthe two year cycle. If Customer terminates this service during a two year cycle, except for Motorola's default, then Customer will be required to pay for the balance of payments owed for the two year cycle if major system release has been implemented before the point of termination.

3.2.9 If Customer Uamninatan this service and contractual commitment before the end of the 6 year term, for any reason other than Motorola's default, then the Customer will pay to Motorola a Six -Year PoSystem Advanced Plus Services Proposal
Use ordisclosure mthis proposal is subject
tothe restrictions onthe cover page
��mm�G��oc��/��u Contractual Documentation 6-3��

termination fee equal b]the discount applied tothe last three years of service payments,,related tothe O year commitment.

3.2.10 INFLATION ADJUSTMENT. For multi -year agreennente, at the end of the first year of the Agreement and each year thereafter, a CPI percentage change calculation ehoU be performed using the U.S. Department of Labor, Consumer Prima Index, all |hsnna. Unadjusted Urban Areas (CP|- U). Should the annual inflation rate increase greater than 396 during the previous year, Motorola shall have the right to increase all future maintenance prices by the CPI increase amount exceeding 3%. All iterna, not aagsone||y adjusted shall be used as the measure of CPI for this price adjustment.

Measurement will take place once the annual average for the new year has been posted by the Bureau of Labor Statistics. For purposes of illustration, if in year 5 the CPI reported an increase of896. Motorola may increase the Year Oprice by5Y6(8Y6-3Y6boee).

4. ENTIRE AGREEMENT. This Addendum, any related attachments, and the Aoreement, constitutes the entire agreement of the Parties regarding the subject matter of this Addendum and supersedes all previous o0reennentu, propmao|a, and underetandinAo, whether written or ona|, relating to this subject matter. This Addendum may bGamended or modified only byawritten instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase or purchase order, acknowledgment or other form will not be considered an amendment or modification of this Addendum. even if a representative of each Party signs that document.

The Parties herebyenter into this Agreement eeofthe Effective Date.

Motorola Solutions, Inc. Customer
Name:

Title: MSSSI VP
Title:

Date: 12/29/2021
Date.,
Six-YearP25 System Advanced Plus Services Proposal moor disclosure of this proposal is subject to the restrictions onthe cover page,
_
Motorola Solutions Confidential Restricted Contractual Documentation 6-4 ��

This Subscriber Agency Agreement (^SAA")iuentered into between Motorola Solutions Inc. ("M8otmno|a")and the entity set forth below orinthe Motorola Proposal dated December 22.2O21 (^Customner"or"Host Agenmy^)and will he subject to and governed by the bamno of the Amended and Restated KDaahar Purchase and Service Agreement, dated October 31. 2011. between K8cdoro|e and the City of Glendale ("Agreement") and any addendum ("Addendum" and collectively, the ''Addenda'') entered into between the Partieo, effective as of Capitalized terms used in this SAA, but not defined herein, will have the meanings as set forth in the Agreement.

By entering into this SAA, the Subscriber Agency affirms that they will fund their Subscriber costs of the services, per the terms of the Agreement and as identified in the pricing section of the attached Proposal. Subscriber Agency agrees that m purchase order or other notice to proceed is not required for contract performance or for subsequent years of nen/ine, if any, and that Customer will appropriate funds according to the Payment Schedule. Motorola will invoice the Subscriber Agency upon contract execution for the Subscriber costs and Motorola will invoice the Subscriber Agency annually for their portion of ongoing annual maintenance and system upgrade services identified inthe Proposal.

Section 1: Definitions

1. 1 Subscriber Agency - A "Subscriber Agency" is an agency that has purchased the right to use the system currently owned and operated by the Host Agency, as set forth in the Agreement.

1.2 Host Agency — The "Host Agency" is a current Motorola customer that is authorized by Motorola and has agreed to share its use of the system installed at its facilities with the Subscriber Agency.

1.3 System — "System" means the LIVIR Radio System detailed hereunder.

1.4 Proposal — "Proposal" means Interagency Communications Interoperability Six -Year P25 System Advanced Plus Services Proposal dated December 22, 2021 Section 2: Scope of Rights

2.1 Support and Services. Subscriber Agency understands that, unless otherwise agreed in writing by all parties, all assistance, support and maintenance services for the System may be obtained by Subscriber Agency only through the Host Agency. This SAA does not entitle Subscriber Agency to any Motorola services beyond those described in the Proposal.

2.2 Warranty. The Representations and Warranties for the provided Services are defined in the Agreement and

2.3 Termination. This SAA will terminate automatically if and when the Agreement terminates for any reason.

Motorola or the Host Agency may immediately terminate this SAA and Services at any time if the Subscriber Agency breaches the terms of this SAA or the Agreement. The Host Agency may terminate this SAA at any time, with or without cause, upon ninety (90) days prior written notice to Motorola and the Subscriber Agency, unless otherwise agreed in writing by the Host Agency.

2.4 No Assignment. The Subscriber Agency may not assign or transfer this SAA to any other entity or agency, including by operation of law, without the prior written consent of the Host Agency and Motorola, which shall not be unreasonably withheld.

Accepted and Approved: Motorola Solutions, Inc.

City of Downey Signature', P—At/tt plu,444W
By, Print Name: Robert Russell
Blanca Pacheco�Vayor"
Title: customer Support Manager
Date: 5L1PJ22
AP70VED AS TO FORM:
76k'� 0—arcia, City Attorney

Downey City CouncilMay 24, 2022

Downey City Council
May 24, 2022