06. Apprv PSAs w-Apple One & HB Staffing for as-needed Temporary Staffing Services

Item No. 6.

TO:HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM:OFFICE OF THE CITY MANAGER
BY:JAMES MCQUEEN, DIRECTOR OF HUMAN RESOURCES
DATE:SEPTEMBER 22, 2026
SUBJECT:APPROVAL OF PROFESSIONAL SERVICES AGREEMENTS WITH APPLE ONE AND HB

STAFFING FOR AS-NEEDED TEMPORARY STAFFING SERVICES

EXECUTIVE SUMMARY
The City Council will consider approving professional services agreements with Apple One and Cathyjon (dba HB Staffing) for temporary staffing services. These services will assist departments by providing temporary staffing on an as-needed basis for staffing shortages, special projects, or temporary increases in workload.

RECOMMENDATION

That the City Council:

1. Approve a Professional Services Agreement with Apple One for as-needed temporary staffing services for a three-year term;

2. Approve a Professional Services Agreement with HB Staffing for as-needed temporary staffing services for a three-year term; and,

3. Authorize the City Manager, or his designee, to execute any change orders or subsequent one-year extensions, subject to minor technical changes.

BACKGROUND
The City has historically used temporary staffing agencies to supplement existing staffing during staffing shortages, special projects, peak workloads, or employee leaves of absence. Previously, departments managed temporary needs on an as-needed basis. To improve cost-efficiency and standardize the process, the City issued a request for proposal for temporary staffing services in June 2025.

The RFP sought single- or multi-vendor solutions to provide fully burdened hourly rates for three main categories:

Administrative/Clerical Support for all departments
Accounting Support for the Finance Department
Technical Support for non-Sworn departments

An evaluation/selection committee comprised of representatives from Human Resources and Finance evaluated 65 proposals based on agency qualifications, recruitment methodology, proposed fee structures, and references. Of these proposals, a total of seven vendors were identified to proceed to the Interview phase. In March 2026, the top 7 vendors, consisting of Emploi@Work, 22nd Century, Apple One, Athena, HB Staffing, Jada, and Managed Career Solutions, were interviewed by a panel consisting of the Finance Manager, Human Resources Manager, and Human Resources Analyst. After conducting the interview, the panel recommends that the City proceed with Apple One and HB Staffing.

ANALYSIS
Staff determined that a dual-vendor award provides the best value and security for the City. Utilizing two agencies ensures:

Specialization: One vendor showed strength in administrative support, while the other excelled in serving governmental entities, including local California municipalities and agencies.

Availability: If the primary agency cannot fill a critical vacancy within the required "Time to Fill," the City can immediately change to the secondary agency.

Cost Control: Maintaining two contracts keeps pricing competitive and protects the City from potential market fluctuations.

The selected firms, Apple One and HB Staffing, both demonstrated robust background check procedures, competitive fully burdened rates, and extensive experience with municipal clients in Southern California.

The proposed agreements are for three (3) years, with the option of two (2) one-year extensions, and a total combined annual budget not to exceed $175,000 per fiscal year.

The selected temporary staffing agency will be responsible for recruiting, screening, placing, and managing temporary employees for various positions within the City of Downey, when needed. The services required include, but are not limited to, recruitment and sourcing, candidate screening and vetting, placement and onboarding, payroll and benefits management, performance management and support, and reporting and communication.

Staff conducted reference checks with three of Apple One's and two of HB Staffing's prior clients. All were very satisfied with their services and would or have engaged Apple One and HB Staffing for additional staffing assignments. The agreement structure is "as-needed," meaning the City is not obligated to spend the full amount if temporary staff is not required.

CITY COUNCIL PRIORITIES
Fiscal Responsibility
Efficiency and Adaptability

FISCAL IMPACT

Approval of the recommended actions will result in an annual expenditure not to exceed a total of $175,000 from the General Fund for temporary staffing services across all departments utilizing the staff out of their Temporary Staffing account (Object Code 0020) as approved in the Fiscal Year 2026-2027 operating budget.

Attachments
PSA-Apple One Final.pdf
PSA- HB_Staffing Final.pdf

CITY OF DOWNEY

PROFESSIONAL SERVICES AGREEMENT
WITH APPLEONE, INC., DBA APPLEONE EMPLOYMENT SERVICES

FOR TEMPORARY STAFFING SERVICES

1. PARTIES AND DATE.

This Agreement is made and entered into this 9th day of September, 2026 by and between the City of Downey, a California municipal corporation and charter city with its principal place of business at 11111 Brookshire Avenue, Downey California 90241 ("City") and AppleOne, Inc., dba AppleOne Employment Services, a California corporation, with its principal place of business at 327 W.

Broadway, Glendale, CA 91204 ("Consultant"). City and Consultant are sometimes individually referred to as “Party” and collectively as “Parties.”

2. RECITALS.

2.1 Consultant.

Consultant desires to perform and assume responsibility for the provision of certain professional Temporary Staffing Services required by City on the terms and conditions set forth in this Agreement. Consultant represents that it has demonstrated competence and experience in providing temporary staffing services to public clients, is licensed in the State of California, and is familiar with the plans of City.

2.2 Project.

City desires to engage Consultant to render such services for the Temporary Staffing Services (“Project”) as set forth in this Agreement.

3. TERMS.

3.1 Scope of Services and Term.

3.1.1 General Scope of Services. Consultant promises and agrees to furnish to City all labor, services, and incidental and customary work necessary to fully and adequately supply the professional recruitment and sourcing, candidate screening and vetting, placement and onboarding, payroll and benefits management, performance management and support and reporting and communication necessary for the Project ("Staffing Services"). An employee or associate of Consultant or any of its subcontractors temporarily assigned to provide services to City is referred to herein as a “Temporary Employee.” Such services provided by Temporary Employee are “Assigned Services.” The Staffing and Assigned Services are more particularly described in Exhibit "A" attached hereto and incorporated herein by reference. All Services shall be subject to, and performed in accordance with, this Agreement, the exhibits attached hereto and incorporated herein by reference, and all applicable local, state and federal laws, rules and regulations.

3.1.2 Term. The term of this Agreement shall be from September 1, 2026, to August 31, 2029, unless earlier terminated as provided herein. Consultant shall complete the Services within the term of this Agreement and shall meet any other established schedules and deadlines. The term of this Agreement may be extended by written amendment to this Agreement signed by the City Manager and the Consultant.

3.2 Responsibilities of Consultant.

3.2.1 Control and Payment of Subordinates; Independent Contractor. The Services Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 2 shall be performed by Consultant or its Temporary Employees. Consultant will determine the means, methods and details of performing the Services subject to the requirements of this Agreement. City retains Consultant on an independent contractor basis and not as an employee. Consultant retains the right to perform similar or different services for others during the term of this Agreement. Any additional personnel, including Temporary Employees, performing the Staffing and Assigned Services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive general employer direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of Staffing and Assigned Services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance.

In the event that Consultant or any employee, agent, or subcontractor of Consultant providing services under this Agreement claims or is determined by a court of competent jurisdiction or the California Public Employees Retirement System (CalPERS) to be eligible for enrollment in CalPERS as an employee of City, Consultant shall indemnify, defend, and hold harmless CITY for the payment of any employee and/or employer contributions for CalPERS benefits on behalf of Consultant or its employees, agents, or subcontractors, as well as for the payment of any penalties and interest on such contributions, which would otherwise be the responsibility of City.

3.2.2 Schedule of Services. Consultant shall perform the Services expeditiously, within the term of this Agreement, and in accordance with the Schedule of Services set forth in Exhibit "A" attached hereto and incorporated herein by reference. Consultant represents that it has the professional and technical personnel required to perform the Services in conformance with such conditions. In order to facilitate Consultant's conformance with the Schedule, City shall respond to Consultant's submittals in a timely manner. Upon request of City, Consultant shall provide a more detailed schedule of anticipated performance to meet the Schedule of Services. The parties acknowledge that the Schedule of Services may be amended by mutual agreement due to changes in circumstances, including changes in the performance schedules of other third parties performing work for the City on the Project, which affect the timing of Consultant's performance of the Staffing and Assigned Services.

3.2.3 Conformance to Applicable Requirements. All work prepared by Consultant shall be subject to the approval of City.

3.2.4 Substitution of Key Personnel. Consultant has represented to City that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Consultant may substitute other personnel of at least equal competence upon written approval of City. In the event that City and Consultant cannot agree as to the substitution of key personnel, City shall be entitled to terminate this Agreement for cause. As discussed below, any personnel who fail or refuse to perform the Staffing and/or Assigned Services in a manner acceptable to the City, or who are determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Consultant at the request of the City.

3.2.5 City’s Representative. The City hereby designates James McQueen, Director of Human Resources, or his or her designee, to act as its representative for the performance of this Agreement (“City’s Representative”). City’s Representative shall have the power to act on behalf of the City for all purposes under this Contract. Consultant shall not accept direction or orders from any person other than the City’s Representative or his or her designee. Temporary Employees are subject at all times to City’s direct and indirect supervision and control; Consultant does not supervise such Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 3 employees on their assignments.

3.2.6 Consultant’s Representative. Consultant hereby designates Mayra Murcia, Account Executive, or her designee, to act as its representative for the performance of thisAgreement (“Consultant’s Representative”). Consultant’s Representative shall have full authority to represent and act on behalf of the Consultant for all operational purposes under this Agreement. The Consultant’s Representative shall supervise and direct the Staffing Services, using their best skill and attention, and shall be responsible for all means, methods, techniques, sequences and procedures and for the satisfactory coordination of all portions of the Staffing Services under this Agreement.

3.2.7 Coordination of Services. Consultant agrees to work closely with City staff in the performance of Services and shall be available to City's staff, consultants and other staff at all reasonable times.

3.2.8 Standard of Care; Performance of Employees. Consultant shall perform all Staffing and Assigned Services under this Agreement in a skillful and competent manner, consistent with the standards generally recognized as being employed by professionals in the same discipline in the State of California. Consultant represents and maintains that it is skilled in the professional calling necessary to perform the Staffing and Assigned Services. Consultant warrants that all employees and subcontractors shall have sufficient skill and experience to perform the Staffing and Assigned Services assigned to them. Finally, Consultant represents that it, its employees and subcontractors have all licenses, permits, qualifications and approvals of whatever nature that are legally required to perform the Staffing and Assigned Services, including a City Business License, and that such licenses and approvals shall be maintained throughout the term of this Agreement. Any Temporary Employee of the Consultant or its sub-consultants who is determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project, a threat to the safety of persons or property, or any employee who fails or refuses to perform the Staffing and/or Assigned Services in a manner consistent with the standard of care set forth herein, shall be promptly removed from the Project by the Consultant and shall not be re-employed to perform any of the Staffing and/or Assigned Services or to work on the Project. Should the City make such a determination and notify Consultant within the first eight (8) hours of assignment with the City, Consultant will not bill the City for those Assigned Services.

Consultant shall defend, indemnify and hold City, its officials, directors, officers, employees and agents free and harmless, pursuant to the applicable indemnification provisions of this Agreement, from any claim or liability arising out of any failure or alleged failure to comply with such laws, rules or regulations. Consultant’s violation of such laws, rules and regulations shall also constitute a material breach of this Agreement.

3.2.10 Insurance.

3.2.10.1 Time for Compliance. Consultant shall not commence the Staffing or Assigned Services or the Project under this Agreement until it has provided evidence satisfactory to the City that it has secured all insurance required under this section. In addition, Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 4 Consultant shall not allow any subcontractor to commence work on any subcontract until it has provided evidence satisfactory to the City that the subcontractor has secured all insurance required under this section. The City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience with insurer, coverage or other special circumstances.

3.2.10.2 Minimum Requirements. Consultant shall, at its expense, procure and maintain for the duration of the Agreement insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the Agreement, the Services or the Project by the Consultant, its agents, representatives, employees or subcontractors. Consultant shall also require all of its subcontractors to procure and maintain the same insurance for the duration of the Agreement. Such insurance shall meet at least the following minimum levels of coverage:

(A) Minimum Scope of Insurance. (1) Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis including products and completed operations, property damage, bodily injury and personal and advertising injury; (2) Automobile Liability: Insurance Services Office Form Number CA 0001 covering Code 1 (any auto) or if Consultant owns no autos, Code 8 (hired) and 9 (non-owned); and (3) Workers’ Compensation : Workers’ Compensation insurance as required by the State of California with Statutory Limits; and (4) Employer’s Liability Insurance.

(B) Minimum Limits of Insurance. Consultant shall maintain limits no less than: (1) Commercial General Liability (CGL): No less than $2,000,000 per occurrence for products and completed operations, bodily injury, property damage and personal and advertising injury. If Commercial General Liability Insurance or other form with general aggregate limit applies, either the general aggregate limit shall apply separately to this Agreement/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: No less than $2,000,000 per accident for bodily injury and property damage; and (3) Workers’ Compensation: Workers’ Compensation limits as required by the Labor Code of the State of California with Statutory Limits; (4) Employer’s Liability: Employer’s Liability limits of no less than $2,000,000 per accident for bodily injury or disease. Employer’s Liability coverage may be waived by the City if City receives written verification that Consultant has no employees.

If the Consultant maintains broader coverage and/or higher limits than the minimum shown in this subdivision 3.2.10.2, the City requires and shall be entitled to the broader coverage and/or the higher limits maintained by the Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.

3.2.10.3 Professional Liability (Errors & Omissions). Consultant shall procure and maintain, and require its sub-consultants to procure and maintain, for a period of five (5) years following completion of the Staffing and Assigned Services or the Project, errors and omissions liability insurance appropriate to its profession. Such insurance shall be in an amount not less than $2,000,000 per occurrence or claim and $2,000,000 in the aggregate, and shall be endorsed to include contractual liability. If the Consultant maintains broader coverage and/or higher limits than the minimum shown in this subdivision 3.2.10.3, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.

3.2.10.4 Insurance Endorsements. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms approved by the City to add the following provisions to the insurance policies:

Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 5 (A) Additional Insured Status. The Commercial General Liability policy shall be endorsed to state that: (1) the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to liability arising from the work, Staffing and Assigned Services, Project or operations performed by or on behalf of the Consultant.

Project or operations; and (2) the insurance coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant’s scheduled underlying coverage. Commercial General Liability insurance coverage may be provided in the form of an endorsement to the Consultant’s insurance (at lease as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33 or CG 20 38; and CG 20 37 forms if later revisions are used).

(A) Intentionally Omitted.

(B) All Coverages. Each insurance policy required by this Agreement shall be endorsed to state that: (A) coverage shall not be suspended, voided, reduced or canceled except with written notice by certified mail, return receipt requested to the City; and (B) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, employees, agents and volunteers.

3.2.10.5 Primary Coverage. For any claims related to this Agreement, the Consultant’s insurance coverage shall be primary insurance and primary coverage at least as broad as ISO CG 20 01 04 13 with respect to the City, its directors, officials, officers, employees, agents and volunteers. Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant’s insurance and shall not be called upon to contribute with it in any way.

3.2.10.6 Separation of Insureds; No Special Limitations. All insurance required by this Section shall contain standard separation of insureds provisions. In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the City, its directors officials, officers, employees, agents and volunteers.

3.2.10.7 Deductibles and Self-Insurance Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City. City may require Consultant to provide proof of ability to pay losses and related investigations, claim administration and defense expenses and costs within the retention. The policy language shall provide or be endorsed to provide that the self-insured retention may be satisfied by either the named insured or City.

3.2.10.8 Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best’s rating no less than A:VII, authorized to do business in California, and satisfactory to the City.

3.2.10.9 Verification of Coverage. Consultant shall furnish City with original certificates of insurance, including all required amendatory endorsements (or copies of the applicable policy language effective coverage required by this provision) and a copy of the Declarations and Endorsement Page of the Commercial General Liability policy listing all policy endorsements to the City before the commencement of work under this Agreement. However, failure to obtain the required documents prior to the commencement of work under this Agreement shall not waive the Consultant’s obligation to provide them to the City. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, at any time.

a claims-made basis:

3.2.10.10 Claims-Made Policies. If any of the policies provide coverage on Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 6 (A) The retroactive date must be shown and must be before the date of this Agreement or the date work commences under this Agreement, whichever is earliest; (B) Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the Services provided under this Agreement; (C) If coverage is canceled, non-renewed, and not replaced with another claims- made policy form with a retroactive date prior to the effective date of this Agreement or the date work commences under this Agreement, whichever is earliest, the Consultant must purchase extended reporting coverage for a minimum of five (5) years after completion of the Services under this Agreement.

3.2.11 Safety. Consultant shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Staffing and Assigned Services, the Consultant shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. Safety precautions as applicable shall include, but shall not be limited to: (A) adequate life protection and life-saving equipment and procedures; (B) instructions in accident prevention for all employees and subcontractors, such as safe walkways, scaffolds, fall protection ladders, bridges, gang planks, confined space procedures, trenching and shoring, equipment and other safety devices, equipment and wearing apparel as are necessary or lawfully required to prevent accidents or injuries; and (C) adequate facilities for the proper inspection and maintenance of all safety measures.

3.3 Fees and Payments.

3.3.1 Compensation. Consultant shall receive compensation, including authorized reimbursements, for all Services rendered under this Agreement at the rates set forth in Exhibit "A" attached hereto and incorporated herein by reference. The total compensation shall not exceed Three Hundred Thousand Dollars ($300,000) without written approval of the City. Extra Work may be authorized, as described below, and if authorized, said Extra Work will be compensated at the rates and manner set forth in this Agreement.

3.3.2 Payment of Compensation. Consultant shall submit to City a weekly itemized statement which indicates work completed and hours of Services rendered by Consultant. The statement shall describe the amount of Services and supplies provided since the initial commencement date, or since the start of the subsequent billing periods, as appropriate, through the date of the statement. City shall, within thirty (30) days of receiving such statement, review the statement and pay all approved charges thereon.

3.3.3 Reimbursement for Expenses. Consultant shall not be reimbursed for any expenses unless authorized in writing by City.

3.3.4 Extra Work. At any time during the term of this Agreement, City may request that Consultant perform Extra Work. As used herein, "Extra Work" means any work which is determined by City to be necessary for the proper completion of the Project, but which the parties did not reasonably anticipate would be necessary at the execution of this Agreement. Consultant shall not perform, nor be compensated for, Extra Work without written authorization from the City Manager.

3.4 Accounting Records.

Professional Services Agreement – Apple One dba AppleOne Employment Services | 7 examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement.

3.5 General Provisions.

3.5.1 Termination of Agreement.

3.5.1.1 Grounds for Termination. Either party may, by written notice to the other party, terminate the whole or any part of this Agreement at any time either for cause or for such party's convenience and without cause by giving written notice to the other party of such termination, and specifying the effective date thereof, at least seven (7) days before the effective date of such termination.

Upon termination, Consultant shall be compensated only for those services which have been adequately rendered to City, and Consultant shall be entitled to no further compensation. The City shall within fifteen (15) calendar days following termination pay the Consultant for all services adequately rendered and all reimbursable costs incurred by Consultant up to the date of termination, in accordance with the payment provisions of this Agreement.

The following reasons shall constitute "cause" for which either party may terminate this Agreement as provided herein:

• Substantial failure by the other party to perform in accordance with the terms of this Agreement and through no fault of the terminating party;

• Assignment of this Agreement or transfer of the Project by either party to any other entity without the prior written consent of the other party;

• Suspension of the Project or the Consultant's Services by the City for more than ninety (90) calendar days, consecutive or in the aggregate, without good cause;

• Material changes in the conditions under which this Agreement was entered into, the Scope of Services or the nature of the Project, and the failure of the parties to reach agreement on the compensation and schedule adjustments necessitated by such changes.

3.5.1.2 Effect of Termination. If this Agreement is terminated as provided herein, City may require Consultant to provide all finished or unfinished Documents and Data and other information of any kind prepared by Consultant in connection with the performance of Services under this Agreement. Consultant shall be required to provide such Documents and Data and other information within fifteen (15) days of the City's request.

3.5.1.3 Additional Services. In the event this Agreement is terminated in whole or in part as provided herein, City may procure, upon such terms and in such manner as it may determine appropriate, services similar to those terminated.

3.5.2 Delivery of Notices. All notices permitted or required under this Agreement shall be given to the respective parties at the following address, or at such other address as the respective parties may provide in writing for this purpose:

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Professional Services Agreement – Apple One dba AppleOne Employment Services | 8

Consultant:

AppleOne, Inc., dba AppleOne Employment Services
327 W. Broadway
Glendale, CA 91204
Phone: (818) 240-8688
Attn: Government Implementation

City:

City of Downey
11111 Brookshire Avenue
Downey, CA 90241
Phone: (562) 904-7292
Fax: (562) 622-4648
Attn: Human Resources Director
With a courtesy copy to:

City of Downey
City Attorney’s Office
11111 Brookshire Avenue
Downey, California 90241

Such notice shall be deemed made when personally delivered or when mailed, forty-eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and addressed to the party at its applicable address. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service.

3.5.3 Ownership of Materials and Confidentiality.

3.5.3.1 Documents & Data; Licensing of Intellectual Property. This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement (“Documents & Data”). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were prepared by design professionals other than Consultant or provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City’s sole risk.

3.5.3.2 Confidentiality. All ideas, memoranda, specifications, plans, procedures, drawings, descriptions, computer program data, input record data, written information, and other Documents and Data either created by or provided to Consultant in connection with the performance of this Agreement shall be held confidential by Consultant. Such materials shall not, without the prior written consent of City, be used by Consultant for any purposes other than the performance of the Staffing and Assigned Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Staffing and Assigned Services or the Project. Nothing furnished to Consultant which
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Professional Services Agreement – Apple One dba AppleOne Employment Services | 9 is otherwise known to Consultant or is generally known, or has become known, to the related industry shall be deemed confidential. Consultant shall not use City's name or insignia, photographs of the Project, or any publicity pertaining to the Staffing and Assigned Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of City.

3.5.4 Cooperation; Further Acts. The Parties shall fully cooperate with one another, and shall take any additional acts or sign any additional documents as may be necessary, appropriate or convenient to attain the purposes of this Agreement.

3.5.5 Attorney's Fees. In the event of any litigation, whether in a court of law, administrative hearing, arbitration, or otherwise, arising from or related to this Agreement of the services provided under this Agreement, the prevailing party shall be entitled to recover from the non- prevailing party all reasonable costs incurred, including staff time, court costs, attorneys' fees and all other related expenses in such litigation.

3.5.6 Indemnification.

3.5.6.1 General Indemnification. Except as provided in subdivision 3.5.6.2 below which is applicable to “design professionals” only, Consultant shall defend (with counsel acceptable to City), indemnify and hold the City, its officials, officers, employees, volunteers and agents free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of or incident to any alleged negligent acts, errors, omissions or willful misconduct of Consultant, its officials, officers, employees, agents, consultants and contractors arising out of or in connection with the performance of the Services, the Project or this Agreement, including without limitation the payment of all consequential damages and attorneys’ fees and other related costs and expenses. The Consultant’s duty to indemnify shall extend to any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity that Consultant and/or its personnel are employees of the City, have been misclassified as an independent contractors, or failed to pay any or all necessary state or federal withholdings and/or taxes. Consultant shall defend, at Consultant's own cost, expense and risk, any and all such aforesaid suits, actions or other legal proceedings of every kind that may be brought or instituted against City, its directors, officials, officers, employees, agents or volunteers. Consultant shall pay and satisfy any judgment, award or decree that may be rendered against City or its directors, officials, officers, employees, agents or volunteers, in any such suit, action or other legal proceeding. Consultant shall reimburse City and its directors, officials, officers, employees, agents and/or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the City, its directors, officials officers, employees, and agents or volunteers.

Consultant shall not be obligated to defend, indemnify or hold the City harmless in any manner whatsoever for any claims or liability arising solely out of the City's own negligent acts, errors or omissions or willful misconduct.

3.5.6.2 Design Professionals. The provisions of this subdivision 3.5.6.2 shall apply only in the event that Consultant is a "design professional" within the meaning of California Civil Code section 2782.8(c). If Consultant is a "design professional" within the meaning of Section 2782.8(c), then, notwithstanding subdivision 3.5.6.1 above, to the fullest extent permitted by law (including, without limitation, Civil Code sections 2782 and 2782.6), Consultant shall defend (with legal counsel reasonably acceptable to City), indemnify and hold harmless City and City’s officers, officials, employees, volunteers and agents from and against any Claim that arises out of, pertains to, or relates to, directly or indirectly, in whole or in part, the negligence, recklessness, or willful Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 10 misconduct of Consultant, any subconsultant, subcontractor or any other person directly or indirectly employed by them, or any person that any of them control, arising out of Consultant's performance of any task or service for or on behalf of City under this Agreement. The Consultant’s duty to indemnify shall extend to any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity that Consultant and/or its personnel are employees of the City, have been misclassified as an independent contractors, or failed to pay any or all necessary state or federal withholdings and/or taxes. Such obligations to defend, hold harmless and indemnify City or any City officers, officials, employees or volunteers shall not apply to the extent that such Claims are caused in part by the sole active negligence or willful misconduct of City or such City officers, officials, employees, volunteers and agents. Consultant's cost to defend City and/or City’s officers, officials, employees or volunteers against any such Claim shall not exceed Consultant's proportionate percentage of fault with respect to that Claim; however, pursuant to Civil Code section 2782.8(a), in the event that one or more defendants is unable to pay its share of defense costs due to bankruptcy or dissolution of the business, Consultant shall meet and confer with City (and, if applicable, other parties) regarding any unpaid defense costs. To the extent Consultant has a duty to indemnify City or any City officers, officials, employees, volunteers and/or agents under this subdivision 3.5.6.2, Consultant shall be responsible for all incidental and consequential damages resulting directly or indirectly, in whole or in part, from Consultant's negligence, recklessness or willful misconduct.

3.5.7 Entire Agreement. This Agreement contains the entire Agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings or agreements.

3.5.8 Governing Law. This Agreement shall be governed by the laws of the State of California. Venue shall be the courts in Los Angeles County.

Agreement.

3.5.9 Time of Essence. Time is of the essence for each and every provision of this

3.5.10 City's Right to Employ Other Consultants. City reserves right to employ other consultants in connection with this Project.

3.5.11 Successors and Assigns. This Agreement shall be binding on the successors and assigns of the parties.

3.5.12 Assignment or Transfer. Neither party shall assign, hypothecate, or transfer, either directly or by operation of law, this Agreement or any interest herein without the prior written consent of the other party. Any attempt to do so shall be null and void, and any assignees, hypothecates or transferees shall acquire no right or interest by reason of such attempted assignment, hypothecation or transfer.

3.5.13 Construction; References; Captions. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language of this Agreement shall be construed simply, according to its fair meaning, and not strictly for or against any Party. Any term referencing time, days or period for performance shall be deemed calendar days and not work days.

All references to Consultant include all personnel, employees, agents, and subcontractors of Consultant, except as otherwise specified in this Agreement. All references to City include its elected officials, officers, employees, agents and volunteers except as otherwise specified in this Agreement.

The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not define, limit, augment, or describe the scope, content, or intent of this Agreement.

Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 11

3.5.14 Amendment; Modification. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties.

3.5.15 Waiver. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit,

privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.

3.5.16 No Third Party Beneficiaries. There are no intended third party beneficiaries of any right or obligation assumed by the Parties.

3.5.17 Invalidity; Severability. If any portion of this Agreement is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

3.5.18 Prohibited Interests. Consultant maintains and warrants that it has not employed nor retained any company or person, other than a bona fide employee working solely for Consultant, to solicit or secure this Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of City, during the term of his or her service with City, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom.

3.5.19 Equal Opportunity Employment. Consultant represents that it is an equal opportunity employer and it shall not discriminate against any subcontractor, employee or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex or age. Such non-discrimination shall include, but not be limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination. Consultant shall also comply with all relevant provisions of any City Minority Business Enterprise program, Affirmative Action Plan or other related programs or guidelines currently in effect or hereinafter enacted.

3.5.20 Labor Certification. By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code which require every employer to be insured against liability for Worker's Compensation or to undertake self-insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services.

3.5.21 Authority to Enter Agreement. Consultant has all requisite power and authority to conduct its business and to execute, deliver, and perform the Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right, and authority to make this Agreement and bind each respective Party.

3.5.22 Counterparts. This Agreement may be executed in counterparts, each of which shall constitute one and the same instrument.

3.5.23 Effect of Conflict.

Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 12 In the event of any conflict, inconsistency, or incongruity between any provision of this Agreement, any of its exhibits, attachments, purchase order, or notice to proceed, the provisions of this Agreement will govern and control.

3.6 Subcontracting.

3.6.1 Prior Approval Required. Consultant shall not subcontract any portion of the work required by this Agreement, except as expressly stated herein, without prior written approval of City. Consultant shall require and verify that all subcontractors maintain insurance meeting all of the requirements set forth in this Agreement. Consultant shall ensure that City is an additional insured as required in Section 3.2.10.4. Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement.

Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

Professional Services Agreement – Apple One dba AppleOne Employment Services | 13

CITY OF DOWNEY,
a California municipal corporation
and charter city

By:

Claudia Frometa, Mayor
APPLEONE, Inc., dba AppleOne
Employment Services, a California
Corporation

By:

Brett W. Howroyd
Chief Executive Officer
ATTEST:

By:

Maria Alicia Duarte, City Clerk
ATTEST:

By:

Secretary

APPROVED AS TO FORM:

By:

John Funk, City Attorney

APPROVED AS TO FORM:

By:

Legal Counsel

EXHIBIT "A"

SCOPE OF SERVICES

SCHEDULE OF SERVICES

COMPENSATION

Professional Services Agreement – AppleOne, Inc., dba AppleOne Employment Services | 1
Docusign Envelope ID: B295CFB3-6AE0-8355-8371-93D1F2E2D960

1 RFP for Professional Services
Response Presented to the City of Downey

Response due date:

August 15, 2025, at 3pm PT

Submitted to:

City of Downey
Downey City Hall
11111 Brookshire Avenue
Downey, CA 90241
ATTN: Purchasing

Submitted by:

AppleOne, Inc. dba AppleOne Employment Services
327 West Broadway
Glendale, CA 91204

Web: www.appleone.com

2 Table of Contents

Table of Contents ............................................................................................................................ 2 Executive Summary ......................................................................................................................... 3 Company Profile. ............................................................................................................................. 5 Understanding of Services and Approach ...................................................................................... 9 Proposed Fee Schedule ................................................................................................................. 12 Insurance and Compliance ............................................................................................................ 13 Proof of Insurance ..................................................................................................................... 14 Proposed Contract Modifications ............................................................................................. 15 Appendices .................................................................................................................................... 17 Confidentiality Index ................................................................................................................. 17

3 Executive Summary

AppleOne, Inc. dba AppleOne Employment Services (AppleOne), is pleased to submit this proposal in response to the City of Downey’s Request for Proposals (RFP) for Temporary Staffing Services. With over six decades of experience in public sector staffing and as an active staffing partner to the City of Downey (City) since 2014, AppleOne is uniquely positioned to deliver the responsive, reliable, and high-quality temporary personnel services this engagement requires.

We understand the City of Downey seeks a staffing partner capable of meeting a broad range of workforce needs across all departments, including administrative, technical, labor, and professional classifications. AppleOne has a proven track record of delivering pre-screened, assignment-ready candidates in as little as 24 to 72 hours, while maintaining high placement success and retention rates. Over the past decade, we have supported City departments during peak workloads, staff transitions, vacancies, and project-based demands assuring that services remain uninterrupted and operations continue at full capacity.

Our Qualifications and Capability
Founded in 1964, AppleOne is one of the largest privately held staffing firms in the nation. We are a wholly owned subsidiary of the ActOne Group, backed by over 200 points of operation, a network of more than 1,000 recruiters, and robust operational infrastructure. Our local branch in Cerritos—led by Executive Account Manager Haley Smith and Area Manager Joanna Lee—will oversee all day-to-day interactions with the City, supported by a team of nine recruiters and dedicated client services personnel.

AppleOne specializes in placing administrative, professional, technical, and labor staff in temporary, temp-to-hire, and direct-hire capacities. We currently serve over 600 public sector clients nationwide, including the Cities of Fontana, Fullerton, Santa Monica, Glendale, and Campbell. Across these engagements, we’ve demonstrated our ability to meet aggressive timelines, align talent to public sector classifications, and manage all employer-of-record responsibilities with precision.

Meeting the City’s Needs
AppleOne understands that the City of Downey seeks a flexible, high-touch staffing partner to support temporary workforce demands across administrative, professional, technical, and labor capacities across departments. Our structured, ISO 9001:2015-informed process includes:
• Comprehensive Recruitment and Screening – Our five-stage vetting process includes behavioral interviews, skills validation, credential verification, reference checks, and background screening to ensure the right fit for each assignment. • Rapid and Reliable Fulfillment – Our average time-to-fill is 2.3 business days for administrative roles and 3.5 for technical or specialized positions. We maintain a robust

4 local candidate pipeline to meet urgent or ongoing staffing needs. • Employer-of-Record Services – AppleOne manages all payroll, ACA compliance, workers’ compensation coverage, onboarding, and employee relations. • Performance Management and Replacement Guarantee – We provide ongoing candidate check-ins, performance tracking, and no-cost replacement of any associate who does not meet expectations within the first 8 hours of assignment.

AppleOne’s Candidate Care Framework reinforces long-term placement success, with a 92% assignment completion rate across public agency contracts and consistently high client satisfaction scores. With a staffing philosophy centers on quality, responsiveness, and cultural alignment. We strive to present candidates who not only meet job requirements but reflect the City’s values of public service, accountability, and professionalism. Our compliance-driven practices and structured onboarding minimize administrative burden for City staff while maintaining strict adherence to legal and regulatory standards.

A Trusted and Invested Partner
We are proud of our longstanding relationship with the City and deeply understand the operational rhythms and expectations of its departments. Our proposal reflects a clear understanding of the City’s priorities, a commitment to service excellence, and the infrastructure to support agile, scalable staffing across multiple job categories.

Whether fulfilling a single urgent vacancy or building a team to support department-wide initiatives, AppleOne delivers qualified personnel who reflect the professionalism, accountability, and public service ethos that define the City. Our long-standing partnership with the City is a testament to our reliability and service excellence. We are proud of the trust the City has placed in us over the past 11 years and look forward to continuing to support your staffing needs with the same level of commitment and quality.

5 Company Profile.

Years in Business and Experience Serving the Public Sector AppleOne is a financially stable, privately held corporation headquartered at 327 West Broadway, Glendale, CA 91204. A wholly owned subsidiary of The ActOne Group, AppleOne has been providing staffing services since 1964 and remains strategically focused on high-touch, customized workforce solutions.

AppleOne has over 60 years of experience supporting temporary staffing for government clients at the city, county, and state level. We currently serve more than 600 public sector agencies, including municipalities such as the Cities of Fullerton, Santa Monica, and West Hollywood, and large counties such as Los Angeles and Riverside. Our expertise spans administrative, clerical, accounting, HR, IT, technical, and general labor job categories.

Our service to the City of Downey began in 2014 through our Cerritos branch. Since that time, we have successfully placed 37 temporary professionals across a range of City departments including Human Resources, Finance, Public Works, Fire Administration, and Community Development. Twenty of those placements have occurred since 2023.

Organization
Our structure blends local responsiveness with national operational support to meet the City’s needs across all departments. The City‘s account will be directly managed by our Cerritos branch, located at: 12750 Center Court Drive, Suite 100, Cerritos, CA 90703

Key Personnel
Primary Contact: Haley Smith, Executive Account Manager | [email protected] | +1(562) 356-1694
With over six years of recruitment and client management experience at AppleOne, Haley currently manages a portfolio of 15+ active public sector and commercial clients. She oversees full-cycle recruitment, onboarding, and daily account management. Haley will oversee all communication with City departments, candidate submissions, and assignment oversight.

Secondary Contact: Joanna Lee, Area Manager | [email protected] | +1(562) 356-1676 With 15 years at AppleOne, she currently oversees three Southern California branches, including Cerritos. Joanna brings extensive experience in managing high-volume staffing programs, approving bid proposals, and ensuring compliance with agency expectations. She will provide strategic support and ensure quality assurance, performance monitoring, and continuity.

Support Staff
Cerritos branch office support is provided by:
• Bobbi Williams, Assistant Branch Manager

6 • A dedicated recruitment team based in Cerritos
Contractual Support and Executive Sponsorship is provided by:
• Rick Hagmann, Vice President of Operations, ActOne Government Solutions • Amber Reyes, Regional Vice President

References
AppleOne’s long-term client partnerships showcase our success in delivering qualified temporary staff to public agencies, earning trust through professionalism, responsiveness, and expertise in municipal operations, with a strong commitment to continuity, compliance, and candidate quality.

REFERENCE# 1 – Business Name: City of Fontana
Address: 8491 Sierra Ave. Fontana, CA
Contact Name & Title: Rakesha Voss – Director of HR
Email: [email protected]
Phone: +1(714) 350-7648
Description of service
provided:

Temporary and Temp-to-hire services – Admin, EA, HR,
Accounting/Finance, IT
Dates of service: 2023- Present
Dollar value of service: Over $100K+ in services

REFERENCE# 2 – Business Name: City of Fullerton
Address: 303 W. Commonwealth Fullerton, CA 92832
Contact Name & Title: Tonette Smart
Email: [email protected]
Phone: +1(714)738-6363
Description of service
provided:

Temporary and Temp-to-hire services billing clerks, administrative assistants
Dates of service: 2024-Present
Dollar value of service: About $90-100K in service

REFERENCE# 3 – Business Name: County of Los Angeles
Address: 500 West Temple St. Los Angeles, CA 90012
Contact Name & Title: Edward Mokhtarian
Email: [email protected]
Phone: +1(213)948-2814
Description of service
provided:

Temporary Services – Justice Program Associates, Senior IT Applications Specialist, Contracts Administrators
Dates of service: 2000- Present
Dollar value of service: Over $300,000+ in service

7 Joanna Lee
Skills and Qualifications
- 11+ years of sales and recruitment experience with AppleOne - Strong communication, written, and leadership skills
- Excellent follow up and follow through on tasks and projects - Able to multi-task, provide above and beyond customer service/ account management - Proficient in MS Word, Excel, and Outlook. Zoom, MS Teams, Skype, Google Hangout, and Google Docs.

Education
Bachelor of Science, Business Administration , University of California, Riverside

Professional Experience
AppleOne Employment Services 10/2009 to Present Area Manager (East Los Angeles Market – Beverly Hills, Downtown LA, Cerritos) 2019 to Present • Active involvement and management of all aspects of branch operations for all three locations
• Recruit, interview, and hire for area in accordance with company guidelines • Responsible for overseeing and approving all bid proposals processes, including research and maintenance
• Responsible for ongoing training and development of all team members • Complete understanding and accountability to all aspects of branch operations • Effectively mentor, train, and manage business development process. • Provide effective hands-on leadership to each branch
• Lead daily morning meetings to discuss sales and recruitment plan • Set to exceed goals on a monthly and annually basis
• Responsible for control of P&L expenses and profitability • Review performance with staff weekly, monthly, quarterly, and annually Branch Manager (Cerritos) 2014 to 2019
• Responsible for managing and leading one of the busiest and most profitable branches of the region.
• Effectively trained staff on all products and recruitment techniques • Set goals and minimum standards for all Account Executives • Accompanied Account Executives in field with client presentations • Maintained adequate staff in branches, maintained a proactive recruiting campaign for my branch as well as the company

8 Haley Smith
Skills and Qualifications
• 6+ years of full cycle sales and recruitment experience with AppleOne • Strong verbal and written communication skills
• Project Coordination and task management with excellent follow through • Proficient in MS Office (Word, Excel, Outlook, Teams) Education
Associates of Arts, General Education, Long Beach City College

Professional Experience
AppleOne Employment Services 10/2017 to Present
Executive Account Manager 01/2022 to Present
• Responsible for full sales cycle and high-level recruitment managing a portfolio of 15+ active clients and 40+ active candidates
• Provides staffing solutions to both prospective and existing clients • Provides excellent customer service/ account management to each client and candidate • Prioritize and plan daily, weekly, monthly activity blocks to meet Weekly Key Performance Indicators and Monthly Performance Standards • Consistently perform current client retention actions and new client targeting actions to maintain and grow customer relationships
• Consistently perform recruiting and relationship nurturing actions to maintain and grow a qualified candidate pool
• Manage grievances and formal complaints with a sense of urgency, immediately reporting complaints of harassment, discrimination, bullying, and retaliation • Manage all performance-related counseling and corrective action with under- performing associates
• Assist operations coordinator with payroll related duties such as timecard verification and approvals
• Assist operations coordinator with onboarding of new temporary associates including E- Verify, application documents, setting up taxes and direct deposit • Assist management with job training and shadowing of new hires

9 Understanding of Services and Approach

Clear Understanding of the City’s Needs
As the City of Downey’s trusted staffing partner since 2014, AppleOne brings an intimate knowledge of the City’s operational rhythms, departmental structures, and service expectations. We have successfully placed 37 associates across multiple departments including Human Resources, Public Works, Fire (non-sworn), Accounting, Permits, Administration, supporting both day-to-day continuity and special initiatives.

We recognize that the City’s staffing requirements are diverse, ranging from administrative and technical roles to professional and labor classifications, and that these needs are often urgent, driven by vacancies, seasonal peaks, special projects, or extended leave coverage. Our approach is designed to provide:
• Rapid response to departmental requests without compromising candidate quality. • Compliance-driven recruitment that meets all federal, state, and municipal requirements.
• Cultural and operational alignment, ensuring placements integrate smoothly into the City’s service-oriented environment.
• End-to-end service delivery, managing recruitment, onboarding, payroll, benefits, and performance support so City staff can focus on their core responsibilities.

Our success in Downey is mirrored in partnerships with other public agencies. Recently, the County of Los Angeles engaged AppleOne to staff Justice Program Associates and Analysts for a new department where we placed over 25 temporary associates in contracts, call center operations, IT, and court navigation, supporting rapid growth without compromising service quality. In 2024, the City of Fullerton turned to AppleOne to fill two high-turnover roles—both hires exceeded expectations, with managers praising our ability to find the right fit where others had struggled and our responsive communication. Our experience with municipal environments, means we can anticipate needs, streamline processes, and ensure minimal disruption when staffing requests arise.

Recruitment, Screening, and Vetting Processes
AppleOne’s Temporary Placement Services Process is ISO 9001–benchmarked and built on a five-step framework that blends technology, compliance, and high-touch service.

Step 1 – Strategic Sourcing and Recruitment
We proactively maintain a robust pipeline of qualified candidates for the City’s most frequently requested roles. Our sourcing strategy includes:
• Proprietary ATS and CRM systems to filter candidates by skills, certifications, experience, and location.
• Targeted outreach through major job boards, niche platforms, and social media.

10 • Educational and community partnerships with local colleges, training programs, and workforce boards to engage both emerging and experienced professionals. • Passive talent engagement through networking, industry events, and referral programs.

Step 2 – Candidate Screening and Evaluation
All applicants undergo a multi-layered evaluation to ensure they meet City standards:
• Behavioral and competency-based interviews assessing technical ability, adaptability, and customer service orientation.
• Skills assessments tailored to position requirements
• Comprehensive background checks including criminal, DMV, and Live Scan (if required). • Education and credential verification for roles requiring degrees or licenses • Reference checks with recent supervisors to confirm performance, and professionalism

Step 3 – Seamless Matching and Submission
Candidate selection is informed by both recruiter expertise and AI-driven matching algorithms, ensuring alignment with the City’s job classifications and departmental culture. Each candidate submittal includes:
• A résumé matched against the City’s job description
• A qualification matrix tying experience to City requirements • Availability and assignment readiness details

Step 4 – Structured Onboarding
We manage all onboarding steps, including:
• Completion of employment eligibility verification (I-9, E-Verify) • Orientation on workplace policies, safety standards, and customer service expectations • Coordination of City-specific forms, security clearances, and IT access as needed

Step 5 – Ongoing Support and Retention
To ensure stability and performance throughout assignments, we:
• Conduct 30-60-90-day check-ins with both the associate and City supervisor • Provide access to continuing education (e.g., Microsoft Office, OSHA, customer service) • Offer competitive benefits such as ACA-compliant health coverage and holiday pay to increase retention
Our compliance-first, high-engagement approach has delivered a 92% assignment completion rate across public sector programs.

Communication Strategy with City Departments
We recognize that the City’s operational efficiency depends on clear, timely, and proactive communication. Our communication plan ensures seamless coordination between AppleOne and City staff at all stages of the staffing process:

11 1. Dedicated Points of Contact
• Primary Contact: Haley Smith, Executive Account Manager – Oversees day-to-day staffing coordination, candidate delivery, and issue resolution. • Secondary Contact: Joanna Lee, Area Manager – Provides operational oversight, escalations, and strategic planning.

2. Communication Methods and Availability
• Direct access via phone and email during business hours, with after-hours support for urgent requests.
• In-person meetings and site visits upon request.
• Use of secure digital communication for candidate submissions, status updates, and reporting.

3. Service Protocols
• Job Order Acknowledgment: Within 24 hours, including confirmation of timeline for candidate submittals.
• Status Updates: Daily or as agreed, outlining candidate sourcing activity, qualifications, and next steps.
• Feedback Loops: Immediate incorporation of departmental feedback to refine candidate searches.
• Performance Reviews: Quarterly check-ins with department heads to assess service quality and adjust strategies.

4. Reporting
AppleOne will furnish City management with comprehensive, tailored reports encompassing departmental staffing utilization, assignment duration and retention metrics, and budget-to- actual expenditure tracking

Why This Approach Works
• Proven Local History – 10+ years of successful partnership with the City of Downey, consistently praised for responsiveness and candidate quality. • Experienced Leadership – Haley Smith and Joanna Lee bring a combined 17+ years of AppleOne public-sector staffing expertise.
• Scalable Resources – Access to over 200 branch offices and a national recruiter network ensures the City’s needs are met.
• Compliance Assurance – All processes adhere to federal, state, and City requirements, minimizing risk and ensuring smooth onboarding.

AppleOne’s integrated approach, rooted in local knowledge, structured processes, and strong communication, ensures the City will receive consistent, high-quality staffing support that enhances operational continuity and community service delivery.

12 Proposed Fee Schedule

Title Hourly Pay Rate
Range
Hourly Bill Rate
Range Markup %
Administrative
Administrative Clerk I $19.50 - $25.50 $28.28 - $36.98 45% Administrative Clerk II $23.50 - $28.50 $34.08 - $41.47 45% Secretary $23.50 - $29.50 $34.10 - $42.78 45%
Executive Secretary $28.50 - $35.50 $41.33 - $51.48 45% Building Permit Technician $25.50 - $32.50 $36.98 - $53.61 45% Human Resources
Payroll Specialist $32.50 - $43.50 $47.13 - $63.08 45%
Human Resources Specialist $32.50 - $43.50 $47.13 - $63.08 45% Human Resources Analyst $39.50 - $56.50 $57.28 - $81.93 45% Accounting/Finance
Jr. Accountant/ Accounting Clerk $22.50 -$29.50 $32.63 - $42.78 45% Accountant / Accounts Payable/
Accounts Receivable
$29.50 - $37.50 $42.78 - $54.38 45%
Senior Accountant $37.50 - $48.50 $55.38 - $70.33 45%
Financial/ Budget Analyst $39.50 - $52.50 $57.28 - $76.13 45% Purchasing Coordinator $25.50 - $33.50 $36.98 - $48.58 45% *Hourly bill rate includes the following: candidate's pay rate plus payroll taxes, w2 reporting, worker's compensation, ACA costs, background check, and all applicable administrative fees.

Conversion Fee
Hours Percentage %
1 - 240 hours 20%
241 - 480 hours 15%
481 - 720 hours 10%
721 - 959 hours 5%
960+ hours 0%

13 Insurance and Compliance

AppleOne affirms full compliance with all applicable federal, state, and local labor laws and regulations governing employment practices, equal opportunity, workplace safety, and wage and hour standards. This includes, but is not limited to, the Immigration Reform and Control Act, the Fair Labor Standards Act, the Affordable Care Act, the California Labor Code, and all relevant anti-discrimination and harassment prevention laws. Our compliance framework incorporates mandatory work authorization verification, background screening, and adherence to prevailing wage requirements where applicable, ensuring every placement meets the highest legal and ethical standards.

The following pages provide Proof of Insurance, confirming coverage that meets or exceeds the City’s requirements, as well as Proposed Contract Modifications for the City’s consideration.

These suggested modifications are limited in scope, focused on administrative clarity, and do not alter the substantive obligations or protections within the City’s standard agreement.

14 Proof of Insurance

CITY OF DOWNEY

PROFESSIONAL SERVICES AGREEMENT
WITH CATHYJON ENTERPRISES, INC. DBA HB STAFFING

FOR TEMPORARY STAFFING SERVICES

1.PARTIES AND DATE.

This Agreement is made and entered into this 1st day of September, 2026 by and between the City of Downey, a California municipal corporation and charter city with its principal place of business at 11111 Brookshire Avenue, Downey California 90241 ("City") and CATHYJON ENTERPRISES, INC. DBA HB STAFFING, a California corporation, with its principal place of business at 7711 Center Ave, Suite 670, Huntington Beach, CA 92647 ("Consultant"). City and Consultant are sometimes individually referred to as “Party” and collectively as “Parties.”

2.RECITALS.

2.1 Consultant.

2.2 Project.

City desires to engage Consultant to render such services for the Temporary Staffing Services (“Project”) as set forth in this Agreement.

3.TERMS.

3.1 Scope of Services and Term.

3.1.1 General Scope of Services. Consultant promises and agrees to furnish to City all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply professional recruitment and sourcing, candidate screening and vetting, placement and onboarding, payroll and benefits management, performance management and support and reporting and communication necessary for the Project ("Services"). The Services are more particularly described in Exhibit "A" attached hereto and incorporated herein by reference. All Services shall be subject to, and performed in accordance with, this Agreement, the exhibits attached hereto and incorporated herein by reference, and all applicable local, state and federal laws, rules and regulations.

3.1.2 Term. The term of this Agreement shall be from September 1, 2026 to August 31, 2029, unless earlier terminated as provided herein. Consultant shall complete the Services within the term of this Agreement and shall meet any other established

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 2

schedules and deadlines. The term of this Agreement may be extended by written amendment to this Agreement signed by the City Manager and the Consultant .

3.2 Responsibilities of Consultant.

3.2.1 Control and Payment of Subordinates; Independent Contractor. The Services shall be performed by Consultant or under its supervision. Consultant will determine the means, methods and details of performing the Services subject to the requirements of this Agreement. City retains Consultant on an independent contractor basis and not as an employee. Consultant retains the right to perform similar or different services for others during the term of this Agreement. Any additional personnel performing the Services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of Services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers' compensation insurance.

Consultant represents that it has the professional and technical personnel required to perform the Services in conformance with such conditions. In order to facilitate Consultant's conformance with the Schedule, City shall respond to Consultant's submittals in a timely manner. Upon request of City, Consultant shall provide a more detailed schedule of anticipated performance to meet the Schedule of Services. The parties acknowledge that the Schedule of Services may be amended by mutual agreement due to changes in circumstances, including changes in the performance schedules of other third parties performing work for the City on the Project, which affect the timing of Consultant's performance of the Services.

3.2.3 Conformance to Applicable Requirements. All work prepared by Consultant shall be subject to the approval of City.

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 3

3.2.4 Substitution of Key Personnel. Consultant has represented to City that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Consultant may substitute other personnel of at least equal competence upon written approval of City. In the event that City and Consultant cannot agree as to the substitution of key personnel, City shall be entitled to terminate this Agreement for cause. As discussed below, any personnel who fail or refuse to perform the Services in a manner acceptable to the City, or who are determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Consultant at the request of the City.

3.2.5 City’s Representative. The City hereby James McQueen, Director of Human Resources, or his or her designee, to act as its representative for the performance of this Agreement (“City’s Representative”). City’s Representative shall have the power to act on behalf of the City for all purposes under this Contract. Consultant shall not accept direction or orders from any person other than the City’s Representative or his or her designee.

3.2.6 Consultant’s Representative. Consultant hereby designates Megan Ignacio, General Manager, or his or her designee, to act as its representative for the performance of this Agreement (“Consultant’s Representative”). Consultant’s Representative shall have full authority to represent and act on behalf of the Consultant for all purposes under this Agreement. The Consultant’s Representative shall supervise and direct the Services, using his best skill and attention, and shall be responsible for all means, methods, techniques, sequences and procedures and for the satisfactory coordination of all portions of the Services under this Agreement.

3.2.8 Standard of Care; Performance of Employees. Consultant shall perform all Services under this Agreement in a skillful and competent manner, consistent with the standards generally recognized as being employed by professionals in the same discipline in the State of California. Consultant represents and maintains that it is skilled in the professional calling necessary to perform the Services. Consultant warrants that all employees and subcontractors shall have sufficient skill and experience to perform the Services assigned to them. Finally, Consultant represents that it, its employees and subcontractors have all licenses, permits, qualifications and approvals of whatever nature that are legally required to perform the Services, including a City Business License, and that such licenses and approvals shall be maintained throughout the term of this Agreement. As provided for in the indemnification provisions of this Agreement, Consultant shall perform, at its own cost and expense and without reimbursement from the City, any services necessary to correct errors or omissions which are caused by the Consultant’s failure to comply with the

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 4

standard of care provided for herein. Any employee of the Consultant or its sub-consultants who is determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project, a threat to the safety of persons or property, or any employee who fails or refuses to perform the Services in a manner consistent with the standard of care set forth herein, shall be promptly removed from the Project by the Consultant and shall not be re-employed to perform any of the Services or to work on the Project.

3.2.9 Laws and Regulations. Consultant shall keep itself fully informed of and in compliance with all applicable local, state and federal laws, rules and regulations in force at the time the Services are performed by Consultant and in any manner affecting the performance of the Project or the Services, including all applicable Cal/OSHA requirements, and shall give all notices required by law. Consultant shall be liable for all violations of such laws and regulations in connection with Services. If the Consultant performs any work knowing it to be contrary to such laws, rules and regulations and without giving written notice to the City, Consultant shall be solely responsible for all costs arising therefrom. Consultant shall defend, indemnify and hold City, its officials, directors, officers, employees and agents free and harmless, pursuant to the applicable indemnification provisions of this Agreement, from any claim or liability arising out of any failure or alleged failure to comply with such laws, rules or regulations. Consultant’s violation of such laws, rules and regulations shall also constitute a material breach of this Agreement.

3.2.10 Insurance.

3.2.10.1 Time for Compliance. Consultant shall not commence the Services or the Project under this Agreement until it has provided evidence satisfactory to the City that it has secured all insurance required under this section. In addition, Consultant shall not allow any subcontractor to commence work on any subcontract until it has provided evidence satisfactory to the City that the subcontractor has secured all insurance required under this section. The City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience with insurer, coverage or other special circumstances.

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 5

personal and advertising injury; (2) Automobile Liability: Insurance Services Office Form Number CA 0001 covering Code 1 (any auto) or if Consultant owns no autos, Code 8 (hired) and 9 (non-owned); and (3) Workers’ Compensation : Workers’ Compensation insurance as required by the State of California with Statutory Limits; and (4) Employer’s Liability Insurance.
(B) Minimum Limits of Insurance. Consultant shall maintain limits no less than: (1) Commercial General Liability (CGL): No less than $2,000,000 per occurrence for products and completed operations, bodily injury, property damage and personal and advertising injury. If Commercial General Liability Insurance or other form with general aggregate limit applies, either the general aggregate limit shall apply separately to this Agreement/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: No less than $1,000,000 per accident for bodily injury and property damage; and (3) Workers’ Compensation: Workers’ Compensation limits as required by the Labor Code of the State of California with Statutory Limits; (4) Employer’s Liability: Employer’s Liability limits of no less than $2,000,000 per accident for bodily injury or disease. Employer’s Liability coverage may be waived by the City if City receives written verification that Consultant has no employees.

3.2.10.3 Professional Liability (Errors & Omissions). Consultant shall procure and maintain, and require its sub-consultants to procure and maintain, for a period of five (5) years following completion of the Services or the Project, errors and omissions liability insurance appropriate to its profession. Such insurance shall be in an amount not less than $2,000,000 per occurrence or claim and $2,000,000 in the aggregate and shall be endorsed to include contractual liability. If the Consultant maintains broader coverage and/or higher limits than the minimum shown in this subdivision 3.2.10.3, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.

(A) Additional Insured Status. The Commercial General Liability policy shall be endorsed to state that: (1) the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to liability arising from the work, Services, Project or operations performed by or on behalf of the Consultant, including materials, parts or equipment furnished in connection with such work, Services. Project or operations; and (2) the insurance coverage shall be primary insurance as

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 6

respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant’s scheduled underlying coverage. Commercial General Liability insurance coverage may be provided in the form of an endorsement to the Consultant’s insurance (at lease as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33 or CG 20 38; and CG 20 37 forms if later revisions are used).

(B) Waiver of Subrogation. Consultant hereby grants to City a waiver of any right to subrogation which any insurer of said Consultant may acquire against the City by virtue of the payment of any loss under said insurance policies set forth herein. Consultant agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer.

(C) All Coverages. Each insurance policy required by this Agreement shall be endorsed to state that: (A) coverage shall not be suspended, voided, reduced or canceled except with written notice by certified mail, return receipt requested to the City; and (B) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, employees, agents and volunteers.

3.2.10.6 Separation of Insureds; No Special Limitations. All insurance required by this Section shall contain standard separation of insureds provisions.

In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the City, its directors officials, officers, employees, agents and volunteers.

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 7

However, failure to obtain the required documents prior to the commencement of work under this Agreement shall not waive the Consultant’s obligation to provide them to the City. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements, at any time.

3.2.10.10 Claims-Made Policies. If any of the policies provide coverage on a claims-made basis:
(A) The retroactive date must be shown and must be before the date of this Agreement or the date work commences under this Agreement, whichever is earliest; (B) Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the Services provided under this Agreement;
(C) If coverage is canceled, non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the effective date of this Agreement or the date work commences under this Agreement, whichever is earliest, the Consultant must purchase extended reporting coverage for a minimum of five (5) years after completion of the Services under this Agreement.

3.2.11 Safety. Consultant shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Services, the Consultant shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. Safety precautions as applicable shall include, but shall not be limited to: (A) adequate life protection and life-saving equipment and procedures; (B) instructions in accident prevention for all employees and subcontractors, such as safe walkways, scaffolds, fall protection ladders, bridges, gang planks, confined space procedures, trenching and shoring, equipment and other safety devices, equipment and wearing apparel as are necessary or lawfully required to prevent accidents or injuries; and (C) adequate facilities for the proper inspection and maintenance of all safety measures.

3.3 Fees and Payments.

3.3.1 Compensation. Consultant shall receive compensation, including authorized reimbursements, for all Services rendered under this Agreement at the rates set

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 8

forth in Exhibit "A" attached hereto and incorporated herein by reference. The total compensation shall not exceed Three Hundred Thousand Dollars ($300,000) without written approval of the City. Extra Work may be authorized, as described below, and if authorized, said Extra Work will be compensated at the rates and manner set forth in this Agreement.

3.3.2 Payment of Compensation. Consultant shall submit to City a monthly itemized statement which indicates work completed and hours of Services rendered by Consultant. The statement shall describe the amount of Services and supplies provided since the initial commencement date, or since the start of the subsequent billing periods, as appropriate, through the date of the statement. City shall, within thirty (30) days of receiving such statement, review the statement and pay all approved charges thereon.

3.3.3 Reimbursement for Expenses. Consultant shall not be reimbursed for any expenses unless authorized in writing by City.

3.4 Accounting Records.

3.4.1 Maintenance and Inspection. Consultant shall maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identifiable. Consultant shall allow a representative of City during normal business hours to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement.

3.5 General Provisions.

3.5.1 Termination of Agreement.

3.5.1.1 Grounds for Termination. City may, by written notice to Consultant, terminate the whole or any part of this Agreement at any time either for cause or for the City's convenience and without cause by giving written notice to Consultant of such termination, and specifying the effective date thereof, at least seven (7) days before the effective date of such termination. Consultant may only terminate this Agreement for cause upon giving the City not less than seven (7) calendar days' written notice.

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 9

The following reasons shall constitute "cause" for which either party may terminate this Agreement as provided herein:

• Substantial failure by the other party to perform in accordance with the terms of this Agreement and through no fault of the terminating party;

• Assignment of this Agreement or transfer of the Project by either party to any other entity without the prior written consent of the other party;

• Suspension of the Project or the Consultant's Services by the City for more than ninety (90) calendar days, consecutive or in the aggregate, without good cause;

Consultant:

CathyJon Enterprises, Inc., DBA HB Staffing
7711 Center Avenue, Suite 670
Huntington Beach, CA 92647.

Attn: Megan Ignacio, General Manager

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 10

Email: [email protected]
Phone: (657) 660-4116 (direct) or (714) 960-2800 (office) Fax: (650) 241-1385

City:

City of Downey
11111 Brookshire Avenue
Downey, California 90241
Phone: (562) 904-7286
Fax: (562) 904-7292
Attn: James McQueen, Human Resources Director

With a courtesy copy to:

City of Downey
City Attorney’s Office
11111 Brookshire Avenue
Downey, California 90241

Such notice shall be deemed made when personally delivered or when mailed, forty- eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and addressed to the party at its applicable address. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service.

3.5.3 Ownership of Materials and Confidentiality.

3.5.3.2 Confidentiality. All ideas, memoranda, specifications, plans, procedures, drawings, descriptions, computer program data, input record data, written

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 11

information, and other Documents and Data either created by or provided to Consultant in connection with the performance of this Agreement shall be held confidential by Consultant.

Such materials shall not, without the prior written consent of City, be used by Consultant for any purposes other than the performance of the Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Consultant which is otherwise known to Consultant or is generally known, or has become known, to the related industry shall be deemed confidential.

Consultant shall not use City's name or insignia, photographs of the Project, or any publicity pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of City.

3.5.5 Attorney's Fees. In the event of any litigation, whether in a court of law, administrative hearing, arbitration, or otherwise, arising from or related to this Agreement of the services provided under this Agreement, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred, including staff time, court costs, attorneys' fees and all other related expenses in such litigation.

3.5.6 Indemnification.

3.5.6.1 General Indemnification. Except as provided in subdivision

3.5.6.2 below which is applicable to “design professionals” only, Consultant shall defend (with counsel acceptable to City), indemnify and hold the City, its officials, officers, employees, volunteers and agents free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of or incident to any alleged negligent acts, errors, omissions or willful misconduct of Consultant, its officials, officers, employees, agents, consultants and contractors arising out of or in connection with the performance of the Services, the Project or this Agreement, including without limitation the payment of all consequential damages and attorneys’ fees and other related costs and expenses. The Consultant’s duty to indemnify shall extend to any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity that Consultant and/or its personnel are employees of the City, have been misclassified as an independent contractors, or failed to pay any or all necessary state or federal withholdings and/or taxes. Consultant shall defend, at Consultant's own cost, expense and risk, any and all such aforesaid suits, actions or other legal proceedings of every kind that may be brought or instituted against City, its directors, officials, officers, employees, agents or volunteers. Consultant shall pay and satisfy any judgment, award or decree that may be rendered against City or its directors, officials, officers, employees, agents or volunteers, in any such suit, action or other legal proceeding. Consultant shall reimburse City and its directors, officials, officers, employees, agents and/or volunteers, for any and all legal expenses and costs incurred by each of them

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 12

in connection therewith or in enforcing the indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the City, its directors, officials officers, employees, and agents or volunteers. Consultant shall not be obligated to defend, indemnify or hold the City harmless in any manner whatsoever for any claims or liability arising solely out of the City's own negligent acts, errors or omissions or willful misconduct.

3.5.6.2 Design Professionals. The provisions of this subdivision

3.5.6.2 shall apply only in the event that Consultant is a "design professional" within the meaning of California Civil Code section 2782.8(c). If Consultant is a "design professional" within the meaning of Section 2782.8(c), then, notwithstanding subdivision 3.5.6.1 above, to the fullest extent permitted by law (including, without limitation, Civil Code sections 2782 and 2782.6), Consultant shall defend (with legal counsel reasonably acceptable to City), indemnify and hold harmless City and City’s officers, officials, employees, volunteers and agents from and against any Claim that arises out of, pertains to, or relates to, directly or indirectly, in whole or in part, the negligence, recklessness, or willful misconduct of Consultant, any subconsultant, subcontractor or any other person directly or indirectly employed by them, or any person that any of them control, arising out of Consultant's performance of any task or service for or on behalf of City under this Agreement. The Consultant’s duty to indemnify shall extend to any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity that Consultant and/or its personnel are employees of the City, have been misclassified as an independent contractors, or failed to pay any or all necessary state or federal withholdings and/or taxes. Such obligations to defend, hold harmless and indemnify City or any City officers, officials, employees or volunteers shall not apply to the extent that such Claims are caused in part by the sole active negligence or willful misconduct of City or such City officers, officials, employees, volunteers and agents. Consultant's cost to defend City and/or City’s officers, officials, employees or volunteers against any such Claim shall not exceed Consultant's proportionate percentage of fault with respect to that Claim; however, pursuant to Civil Code section 2782.8(a), in the event that one or more defendants is unable to pay its share of defense costs due to bankruptcy or dissolution of the business, Consultant shall meet and confer with City (and, if applicable, other parties) regarding any unpaid defense costs. To the extent Consultant has a duty to indemnify City or any City officers, officials, employees, volunteers and/or agents under this subdivision 3.5.6.2, Consultant shall be responsible for all incidental and consequential damages resulting directly or indirectly, in whole or in part, from Consultant's negligence, recklessness or willful misconduct.

3.5.7 Entire Agreement. This Agreement contains the entire Agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings or agreements.

3.5.8 Governing Law. This Agreement shall be governed by the laws of the State of California. Venue shall be the courts in Los Angeles County.

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 13

3.5.9 Time of Essence. Time is of the essence for each and every provision of this Agreement.

3.5.10 City's Right to Employ Other Consultants. City reserves right to employ other consultants in connection with this Project.

3.5.11 Successors and Assigns. This Agreement shall be binding on the successors and assigns of the parties.

All references to City include its elected officials, officers, employees, agents and volunteers except as otherwise specified in this Agreement. The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not define, limit, augment, or describe the scope, content, or intent of this Agreement.

3.5.14 Amendment; Modification. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties.

3.5.15 Waiver. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit,

privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.

3.5.16 No Third Party Beneficiaries. There are no intended third party beneficiaries of any right or obligation assumed by the Parties.

3.5.18 Prohibited Interests. Consultant maintains and warrants that it has not employed nor retained any company or person, other than a bona fide employee working

Professional Services Agreement – CATHYJON Enterprises, dba HB Staffing | 14

solely for Consultant, to solicit or secure this Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of City, during the term of his or her service with City, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom.

3.5.20 Labor Certification. By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code which require every employer to be insured against liability for Worker's Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services.

3.5.22 Counterparts. This Agreement may be executed in counterparts, each of which shall constitute one and the same instrument.

3.5.23 Effect of Conflict.

In the event of any conflict, inconsistency, or incongruity between any provision of this Agreement, any of its exhibits, attachments, purchase order, or notice to proceed, the provisions of this Agreement will govern and control.

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EXHIBIT "A"

SCOPE OF SERVICES

SCHEDULE OF SERVICES

COMPENSATION

City of Downey

2025 Temporary Staffing Services

PREPARED BY CATHYJON ENTERPRISES, INC. DBA HB STAFFING
Due Date: August 15, 2025

SUBMITTED BY:

Megan Ignacio, General Manager
7711 Center Ave, Suite 670, Huntington Beach, CA 92647
Email: [email protected] • Direct Number: (657) 660-4116 Fax: (650) 241-1385 • Office Number: (714) 960-2800

Table of Contents
Table of Contents 2

1. Executive Summary 3

2. Company Profile 5
Legal Name, Address, and Primary Contact Information 5
Years in Business and Experience 5
Organizational Structure and Key Personnel: 5
References 6

3. Understanding of Services and Approach 7
Approach to Fulfilling the Scope of Services 7
Recruitment, Screening, and Vetting Processes 7
Recruitment 7
Screening and Vetting 8
Communication Strategy with City Departments 9

4. Proposed Fee Schedule 10

5. Insurance and Compliance 12

6. Appendices 14
Case Studies 14
Quantum Gut Rubric 16
Contract Exceptions 17
Resumes (Not included in page count) 18

Prepared on 08/15/2025 by HB Staffing for the City of Downey 2025 Request for Proposals - Temporary Staffing Services 2 of 21

1. Executive Summary
Provide a high-level overview of your proposal, highlighting your agency's qualifications, express your interest in this RFP and how it meets the City's needs.

HB Staffing Overview

CathyJon Enterprises, Inc., DBA HB Staffing, a subsidiary of Array Corporation, submits this proposal for the City of Downey’s (the City’s) 2025 Temporary Staffing Services RFP. Founded in 2000, HB Staffing has 25 years of experience delivering high-quality staffing solutions. We foster an innovative, diverse culture to meet the evolving needs of clients and employees.

Our acquisition by Array Corporation in October 2021 enhances our capabilities with innovative technology and training, aligning with the City’s need for reliable, competent temporary staff across departments such as Building and Safety, Police, Fire, and Public Works. HB Staffing’s team of 18 professionals is supported by more than 250 HR, Payroll, Marketing, Technology, and Risk Management professionals with Array.

HB Staffing Qualifications

HB Staffing is a public agency specialist, with more than 50 active contracts across cities (e.g., West Hollywood, Los Angeles – Mayor ’s Office of Community Safety, Santa Monica, Anaheim), counties (e.g., Los Angeles RR/CC, San Bernardino, San Diego, Orange), and authorities (e.g., Housing Authority of San Bernardino County). Since its inception, the company has placed thousands of talented individuals with over 1,000 businesses and government organizations.

Our experience includes, but is not limited to:
● Working with centralized and decentralized agencies;
● Assisting clients in ensuring that temporary employee assignment limits are followed; ● Adhering to hiring rules related to former employees and/or public pension participants;
● Working with dozens of departments within a single agency; ● Staffing a wide range of job classifications (including bilingual roles); ● Providing customized invoices and reporting; and
● Engaging in high-volume recruitment to successfully meet agency needs.

In 2024, these were primarily the job categories we placed:

Office/Clerical/Administrative — 1000+
Professional Services (largely Accounting and HR) — 120+ Office Technology — 35+
Creative Design — 3
Maintenance/General Labor — 200
Election / Event Staff — 500
Drivers — 40
Prepared on 08/15/2025 by HB Staffing for the City of Downey 2025 Request for Proposals - Temporary Staffing Services 3 of 21

HB Staffing maintains an up-to-date, innovative, and highly trained culture through active memberships in the American Staffing Association, California Staffing Association, NISA (National Independent Staffing Association), and the Society of Human Resources Management. We have an exceptional reputation in the staffing industry and with our clients.

Meeting the City’s Needs

HB Staffing is a public agency specialist and is currently serving sixteen (16) city clients, primarily in Southern California. We also have contracts with the Counties of Los Angeles, Orange, and San Bernardino, among others. Our large pool of vetted employees adjacent to the City enables us to draw on proven talent quickly. We understand the importance of meeting City timelines, supplying qualified employees to multiple departments at varying locations, providing invoicing and reporting according to City specifications and, most importantly, vetting candidates to align with City requirements and individual department cultures.

We are committed to supporting the City’s mission to provide exceptional municipal services to its 112,000 residents across 12.5 square miles. By leveraging Array’s technology-enabled workforce solutions, we offer a pathway for employee growth while meeting the City’s diverse staffing requirements. Our re-award success with clients like the City of Anaheim (2015, re-awarded 2020 and 2024), City of West Hollywood (awarded 2019, re-awarded 2023), and County of Orange (awarded in 2011, re-awarded in 2016 and 2023) reflects our trusted reputation, making us an ideal partner to enhance the City’s resource management and service delivery.

HB Staffing is headquartered in Huntington Beach and has additional offices in Redlands and San Diego. Our dedicated Talent Engagement Manager shall remain closely aligned with all assigned employees to ensure positive job progress. We attribute our customer service performance to matching the right staff with client needs, resolving customer concerns quickly, managing contracts, and providing qualified personnel within client timeline requirements. Unlike large staffing firms, our compact size allows our team the flexibility to respond quickly to work orders and questions on a daily basis. We tailor the customer service experience to meet the unique needs of each client.

We look forward to supporting the City. HB Staffing stands ready to deliver an exceptional experience as we accommodate your requirements and requests.

I, Megan Ignacio, certify that I am authorized to legally bind CathyJon Enterprises, Inc. DBA HB Staffing, to a contract resulting from 2025 Request for Proposals for Professional Services Temporary Staffing and that this proposal, with the total fixed price contained therein, shall remain firm for a period of number of days (120) after the proposal closing date. I acknowledge all addenda.

8/15/2025
_________________________________________________________________________________________________________ Signature: Megan Ignacio, General Manager Date
Prepared on 08/15/2025 by HB Staffing for the City of Downey 2025 Request for Proposals - Temporary Staffing Services 4 of 21

2. Company Profile
Legal Name, Address, and Primary Contact Information
CathyJon Enterprises, Inc., DBA
7711 Center Avenue, Suite 670
Huntington Beach, CA 92647.

The primary contact during the proposal process is Megan Ignacio, General Manager, reachable via email at [email protected], phone at (657) 660-4116 (direct), (714) 960-2800 (office), or fax (650) 241-1385.

Years in Business and Experience
Founded in April 2000, HB Staffing has 25 years of experience providing temporary staffing services, with a strong focus on public sector entities. Over the past 14 years, we have served dozens of public agencies, including cities, counties, districts, and authorities, managing high-volume staffing needs such as the 2020 election cycle support for Los Angeles County Registrar-Recorder/County Clerk.

Organizational Structure and Key Personnel:

HB Staffing operates as a subsidiary of Array Corporation, with day-to-day management led by Megan Ignacio, General Manager. Key personnel assigned to the City account include: Megan Ignacio, General Manager (oversight and escalation); Cristia Kish, Government Account Manager (primary liaison with the City); Paige McAllister, Director of Recruitment (sourcing and vetting candidates); and Heather Robertson, Talent Engagement Manager (employee support and performance management). Our key team members providing the services and ongoing support are as follows: (See resumes starting on page 18)

● Megan Ignacio, General Manager — Megan will coordinate the recruiting, account management, and operations teams to meet and exceed the City’s needs successfully.
● Cristia Kish, Government Account Manager — Cristia serves as a liaison for our public agency clients to ensure contract compliance and overall client satisfaction. She will be the primary point of contact for the City, managing job orders, coordinating with the Director of Recruiting, and ensuring reporting and invoicing requirements are met while addressing client concerns and leading quality assurance meetings.
● Paige McAllister, Director of Recruitment — Paige will assign recruiting tasks to her team members and ensure that job orders are filled with qualified candidates promptly. Paige McAllister, Director of Recruiting, will work with her team to source and vet qualified candidates for the City, ensuring they understand job duties, policies, and schedules.
● Heather Robertson, Talent Engagement Manager — Heather will engage regularly with our temporary employees and provide ongoing coaching and training opportunities. Heather will guide temporary employees for the City from Prepared on 08/15/2025 by HB Staffing for the City of Downey 2025 Request for Proposals - Temporary Staffing Services 5 of 21

pre-hire to post-hire, boosting employee/client experiences and identifying redeployment opportunities.

References
List of three (3) client references for similar services provided within the last five (5) years, including contact names, titles, organizations, phone numbers, and email addresses.

Reference #1: City of West Hollywood, CA (Prime)
Jenny Lu, Human Resources Analyst I (323) 848-6824 I [email protected] Services: Supplier of temporary Admin Specialist I-IV, Accounting Finance/ Specialist, Network Administrator, Admin Analyst, Maintenance Technician, & Code Compliance Officer.

Contract Period: Oct. 2019 – June 2023; Re-awarded June 2023 – June 2026, with options Accounting Specific Contract - Nov. 2021-Nov. 2025

Reference #2: City of Anaheim, CA (Prime)
Luz Flores, Principal Human Resources Analyst I (714) 765-4572 I [email protected]
Services: Supplier of temp clerical, administrative, accounting, customer service, & housing personnel
Contract Period: Dec. 2016 – Dec. 2019; Re-awarded Jan. 2020 – Dec. 2023; Re-awarded Jan. 2024 – Dec. 2025 with a 3-year option.

Reference #3: City of Santa Ana, CA (Prime)
Cindi Sangenito, Executive HR Secretary I (714) 647-5374 I [email protected]
Services: Supplier of temporary clerical and administrative personnel.

Contract Period: Dec. 2016 – Dec. 2019; Re-awarded Jan. 2020 – Dec. 2023; Re-awarded Jan. 2024 – Dec. 2025 with a 3-year option.

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3. Understanding of Services and Approach
Approach to Fulfilling the Scope of Services
HB Staffing is equipped to fulfill the City’s 2025 Temporary Staffing Services RFP, delivering cost-effective, high-quality temporary employees for administrative, HR specialist, accounting and building permit technicians. Our tailored approach ensures operational efficiency, seamless integration, and compliance with regulations during vacancies, projects, or leaves. Our strategy involves:

HB Staffing Solutions Approach
Customized Staffing Solutions: Leveraging our 25 years of experience, we specialize in filling roles such as administrative, accounting, professional (legal, HR, IT), engineering, and general labor positions, aligning with the City’s diverse staffing requirements.

Employer of Record Responsibilities: As the Employer of Record, HB Staffing manages payroll, taxes, insurance, unemployment compensation, and compliance with federal and state laws (e.g., Title VII, ADA, ADEA, FCRA, FEHA), ensuring the City is relieved of administrative burdens.

Rapid Response to Staffing Needs: We commit to delivering vetted candidates within 24–48 hours for standard roles and 2–5 days for specialized positions, ensuring minimal disruption to City operations.

Proactive Employee Management: We address performance issues, on-the-job injuries, and terminations promptly, notifying the City within 24 hours of any incidents and providing immediate replacements using our “Two on the Bench” policy.

Recruitment, Screening, and Vetting Processes
HB Staffing’s recruitment, screening, and vetting processes are designed to deliver highly qualified, diverse candidates who meet the City’s specific job requirements. Our methodology combines advanced technology, inclusive outreach, and rigorous evaluation to ensure precision and efficiency.

Recruitment
● Kick-Off Meeting: Post-award kick-off meeting with City representatives to ensure alignment.
● Sourcing Candidates: We search our database of over 20,000 vetted candidates and utilize platforms like Indeed, ZipRecruiter, and social media (LinkedIn, Facebook). Array’s GoToro Recruitment Technology, with its Leading Edge Optimization (L.E.O.) platform, enhances sourcing by targeting active and passive candidates across job boards, search engines, and social media, reducing time-to-hire by 20% and improving job matching accuracy by 75%.

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● Local and Diverse Outreach: As an Equal Opportunity Employer, we engage diverse community agencies, churches, LGBTQ+ organizations, and job boards to attract a representative candidate pool, evidenced by providing bilingual speakers in 17 languages for the 2020 Los Angeles County election cycle.

Screening and Vetting
● Pre-Screening Interviews: Recruiters conduct initial interviews to assess qualifications, interest, and availability, ensuring alignment with the City’s needs. ● Quantum Gut Rubric: We use a standardized interview rubric tailored to each job’s Precision Job Description (PJD), evaluating skills, aptitudes, mindsets, and expertise. This minimizes bias by asking consistent questions and applying a uniform rating system. (See Appendices page 14 for more information). ● Skills Assessments: Using Talevation, we administer tailored assessments for software proficiency (e.g., Microsoft Suite, Oracle/PeopleSoft) and other job-specific skills. For language proficiency, we use ALTA Language Services, offering tests in over 100 languages, critical for roles requiring multilingual capabilities.
● Background Checks: Through Checkr, we conduct comprehensive background checks covering all counties of residence, ensuring no felonies, sex offenses, or misdemeanors within seven years. Additional checks (e.g., DMV, education, 4 Panel Drug Screen and TB testing via Concentra and a physical if the job requires it) are performed as required, at no cost to the City. ● Reference and Credential Verification: We verify references using Terefic and credentials via Assurant, ensuring qualifications align with job requirements, including equivalency evaluations for foreign degrees.

Onboarding
Our process ensures 3–5 vetted candidates per position are submitted within 1–2 business days, with urgent requests filled within four hours. Resumes, test results, and credentials are provided for City review, and we coordinate interviews if requested. ● Efficient Forms: Candidates complete onboarding through Efficient Forms, a cloud-based platform handling tax forms, I-9, E-Verify, and City-specific policies.

● Customized Orientation: Employees undergo mandatory orientation covering the City’s policies, dress code, work hours, ethics, security protocols, and sexual harassment prevention training (with a certificate of completion within 30 days). We ensure our employees understand they are employees of HB Staffing, not the City.

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Communication Strategy with City Departments
HB Staffing’s communication strategy ensures seamless coordination with City’s departments, fostering transparency, responsiveness, and accountability. Our approach includes:
● Single Point of Contact: Cristia Kish, Government Account Manager, serves as the primary liaison, ensuring consistent communication across departments. She is available via phone (657-660-4116), email ([email protected]), or fax (650-241-1385), with 24/7 access for urgent needs.

● Kick-Off Meeting: We initiate a post-award kick-off meeting to establish protocols, clarify department-specific needs, and align on communication channels, ensuring mutual understanding from the outset.

Regular Updates and Quality Assurance
First-Day Check-Ins: Our Talent Engagement Manager, Heather Robertson, follows up with both the department’s hiring manager and the temporary employee to ensure a smooth start.

Ongoing Quality Assurance Calls: We maintain regular communication with employees and department managers to monitor job progress, proactively address concerns.

Semi-Annual/Annual Meetings: We schedule quality assurance meetings with department representatives to review performance, set goals, and suggest improvements, tailored to the City’s preferences
Client Portal: Departments access a secure, 24/7 portal to review and approve timecards, as well as view invoices.

Reporting: We provide monthly reports detailing request dates, placement dates, job titles, departments, costs, and hours worked, customized to the City’s format preferences (e.g., PDF, XLS). Invoices include timecards and are submitted electronically or as hard copies to the requesting department
Dispute Resolution: Our Problem Escalation Procedure (PEP) ensures rapid issue resolution. Problems are logged, resolution options are brainstormed, and a plan is developed with department input. Follow-ups confirm satisfactory outcomes.

Emergency Response: For urgent needs (e.g., call-outs, no-shows), our team responds within 15–60 minutes, coordinating replacements within 2–4 hours using our “Two on the Bench” policy.

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4. Proposed Fee Schedule
o Provide a comprehensive fee schedule for various position types/levels (e.g., administrative assistant, accounting clerk, specialized technician, general labor). o Clearly outline bill rates, mark-up percentages, and any additional charges (e.g., for background checks, drug screening, if not included in the mark-up). Specify any minimum hour requirements or cancellation policies.

HB Staffing’s markup is fully burdened by all costs, including payroll taxes (such as social security, withholding taxes, and unemployment contributions as required by federal, state, and local laws), administrative expenses, insurance, paid leave, benefits, labor, materials, equipment, facilities, and management oversight. This comprehensive pricing structure ensures compliance, quality service delivery, and a well-supported workforce, ultimately driving better outcomes for our clients.

* Classifications Pay Rate
Range
Markup Bill Rate
Range
Administrative Assistant $28.00 $33.00 48% $41.44 $48.84 Office Assistant I/II $17.00 $19.50 48% $25.16 $28.86 Administrative Clerk I/II $19.50 $25,00 48% $28.86 $37.00 HR Specialist $32.00 $37.00 48% $47.36 $54.76
Senior Account Clerk $26.00 $31.00 48% $38.48 $45.88
Building Permit Technician $25.00 $30.00 50.4% $37.60 $45.12 *If the City requests jobs beyond what is listed above, most positions shall either have a 48% markup (WC code 8810) or a 50.4% markup (WC code 9410).

Contract-To-Perm Services
HB Staffing will provide assigned personnel to perform the specific job(s) requested by the City under the applicable contract. While working under the City’s direction, Assigned Employees will remain HB Staffing employees. The City may convert assigned personnel to their payroll for a conversion fee as outlined below:

With HB Staffing, our temp-to-hire, or “buy-out” conversion hours are customized based on the volume of placements projected. The City can convert an HB Staffing temporary Prepared on 08/15/2025 by HB Staffing for the City of Downey 2025 Request for Proposals - Temporary Staffing Services 10 of 21

employee to its payroll for no fee after 640 hours of service or, if less than 640 hours, according to the calculations set forth below:

Conversion Rates Based on Number of Hours Worked
● 641 Hours Client may convert with no fee
● 1 to 160 Hours = 20%
● 161 to 320 Hours = 15%
● 321 to 480 Hours = 10%
● 481 to 640 Hours = 5%

The City would track said hours and notify HB Staffing of the desired date to hire/convert.

The City cannot hire an HB Staffing temporary employee within 365 days of said referral without an express written waiver by HB Staffing or completion of the 640-work hour conversion period. If this Agreement were breached by the City, it would agree to pay HB Staffing a fee of 20% of the employee’s 1st year ’s annual base salary as a direct-hire fee.

Direct Hire Services

HB Staffing will source Candidates for specific roles as identified by the City. Should a candidate be hired by the City, its affiliates, parents, or subsidiaries within six (6) months of being presented, the City agrees to pay a Direct Hire Fee of 20% of the Candidate’s first-year base salary.

If a Candidate hired by the City resigns within 30 days or is terminated for cause, HB Staffing will make a commercially reasonable effort to provide a replacement Candidate at no additional charge. Terminations due to reductions in force or material job changes will not qualify as "for cause."

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5. Insurance and Compliance
Provide proof of required insurance coverage (e.g., General Liability, Workers' Compensation, Professional Liability).

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Confirm compliance with all applicable federal, state, and local labor laws and regulations:

HB Staffing certifies that it is in compliance with all applicable federal, state, and local labor laws and regulations.

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6. Appendices
Include any supporting documentation, certifications, or additional relevant information.

Case Studies

Nearly 70% of HB Staffing’s business is with public agencies. We serve public agencies throughout California, from Placer County in the North to San Diego County in the South. Each public agency has differing requirements, organizational structures, and job order processes. Our service approach and processes to support excellent service are tailored to the needs of each specific client. Below, we have highlighted our service approach to four current clients:

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Quantum Gut Rubric
Our recruitment team builds a comprehensive and thorough Quantum Gut Rubric based on the details of the job description and the preferred skills and aptitudes of the hiring manager. This rubric is both an interviewing tool and an evaluation tool. Once the interview is complete, multiple HB Staffing employees rate the candidate based on their responses using the rubric. Our employees then are able to fairly judge the best candidates and their right fit with the City.

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Resumes (Not included in page count)

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Downey City CouncilSeptember 22, 2026

Downey City Council
September 22, 2026