Agenda packet, special meeting — Dublin City Council, August 15, 2023

August 15, 2023 Dublin City Council Special Meeting Agenda 1

COUNCILMEMBERS Regional Meeting Room
Melissa Hernandez, Mayor Civic Center
Michael McCorriston, Vice Mayor 100 Civic Plaza
Jean Josey, Councilmember Dublin, CA 94568
Dr. Sherry Hu, Councilmember
Kashef Qaadri, Councilmember

Special Meeting of the

DUBLIN CITY COUNCIL

Tuesday, August 15, 2023 Location: Regional Meeting Room 100 Civic Plaza
Dublin, CA 94568

Notice is hereby given that a Special Meeting of the City of Dublin City Council will be held on Tuesday, August 15, 2023, at 5:00 PM in the Regional Meeting Room, Civic Center, 100 Civic Plaza, Dublin, CA.

CLOSED SESSION 5:00 PM

I. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION
(Paragraph (1) of Subdivision (d) of Section 54956.9)
Name of case: City of Dublin v. Renzulli, et al., Alameda County Superior Court Case No. 23CV039508

II. CONFERENCE WITH LEGAL COUNSEL – ANTICIPATED LITIGATION Initiation of Litigation Pursuant to Paragraph (4) of Subdivision (d) of Section 54956.9: 2 cases

III. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION (Paragraph (1) of subdivision (d) of Section 54956.9)
Name of case: Juarez v. City of Dublin et al., Alameda County Superior Court Case No.

HG21093985

1 August 15, 2023 Dublin City Council Special Meeting Agenda 2

IV. CONFERENCE WITH LABOR NEGOTIATOR
Agency Designated Representatives: Linda Smith, City Manager Unrepresented Employees:

Accountant Information Systems Manager
Administrative Aide Information Systems Specialist
Administrative Technician Information Systems Technician II Assistant City Manager Maintenance Coordinator
Assistant Civil Engineer Management Analyst I
Assistant Director of Community Development Management Analyst II Assistant Parks & Community Services Director Network Systems Coordinator Assistant Planner Office Assistant II
Assistant Public Works Director/City Engineer Parks & Community Services Director Associate Civil Engineer Parks & Community Services Manager Associate Planner Parks & Facilities Development Coordinator Audio-Video Specialist Permit Technician
Capital Improvement Program Manager Plan Check Engineer Chief Building Official Plans Examiner I
Chief Information Security Officer Principal Planner
City Clerk Program Specialist
Code Enforcement Officer Public Works Director/Assistant Engineer Communications Manager Public Works Manager
Community Development Director Public Works Transport & Operations Manager Deputy City Manager Recreation Technician
Environmental & Sustainability Manager Senior Accountant Environmental Technician Senior Civil Engineer
Executive Aide Senior Finance Technician
Finance Director Senior Management Analyst
Financial Analyst Senior Office Assistant
GIS Coordinator Senior Planner
Graph Design & Communications Coordinator Senior Public Works Inspector Human Resources Director Special Projects Manager
Human Resources Manager

STUDY SESSION 6:00 PM

1. CALL TO ORDER AND PLEDGE OF ALLEGIANCE

2. REPORT ON CLOSED SESSION

3. PUBLIC COMMENT

2 August 15, 2023 Dublin City Council Special Meeting Agenda 3

4. STUDY SESSION

4.1 2023 Dublin Community Survey
The City Council will receive a presentation on the results from the 2023 Dublin Community Survey and provide input on potential ballot measures and/or areas of interest for the upcoming election cycle.

STAFF RECOMMENDATION:

Receive the presentation and provide direction.

Item 4.1 - PowerPoint Presentation

5. ADJOURNMENT

Upcoming City Council Schedule: Regular City Council Meeting, August 15, 2023

This AGENDA is posted in accordance with Government Code Section 54954.2(a)

If requested, pursuant to Government Code Section 54953.2, this agenda shall be made available in appropriate alternative formats to persons with a disability, as required by Section 202 of the Americans with Disabilities Act of 1990 (42 U.S.C. Section 12132), and the federal rules and regulations adopted in implementation thereof. To make a request for disability-related modification or accommodation, please contact the City Clerk’s Office (925) 833-6650 at least 24 hours in advance of the meeting.

AFFIDAVIT OF NOTICING AND POSTING:

I, Marsha Moore, City Clerk for the City of Dublin, declare that a copy of this agenda / notice was posted in the kiosk in front of the Civic Center and that the City of Dublin City Councilmembers and the Media were provided notice on Wednesday, August 9, 2023.

ATTEST:

________________________________________
Marsha Moore, City Clerk

3 320-1081
Key Findings of a Survey of Dublin Residents
Conducted May 8-17, 2023
Dublin 2023
Community Survey
4 2
Survey Specifics and Methodology
Dates May 8-17, 2023
Survey Type Multi-modal Resident Survey
Research Population Dublin Residents Ages 18+
Total Interviews 438
Margin of Sampling Error (Full Sample) ±4.9% at the 95% Confidence Level (Half Sample) ±7.0% at the 95% Confidence Level
Contact Methods
Data Collection Modes
Survey Tracking January 2019, April 2021
Languages English, Spanish, and Mandarin
(Note: Not All Results Will Sum to 100% Due to Rounding) Text
Invitations
Telephone
Calls
Email
Invitations
Postcards
Invitations
Telephone
Interviews
Online
Interviews
5 3
Community
Context
6 4
Right
Direction
42%
Wrong
Track
28%
Not Changed
Much
24%
Don't
Know
6%
Q1.

Would you say that things in the City of Dublin have been moving in the right direction, in the wrong direction, or have not changed much over the last two years? More Likely to Say Things are Headed in
the Wrong Direction
▪ Lived 21+ years in Dublin
▪ Ages 50+, particularly women
▪ Council District 1
▪ White residents
More Likely to Say Things are Headed in
the Right Direction
▪ Ages 30-39
▪ Lived 0-5 or 16-20 years in Dublin
▪ Latinos
▪ Men under 50
A plurality feels things are
headed in the right direction.
7 5
Optimism has been growing
steadily since 2019.

Q1. Would you say that things in the City of Dublin have been moving in the right direction, in the wrong direction, or have not changed much over the last two years?
35%
40% 42%
44%
26% 28%
15%
25% 24%
7% 8% 6%
January 2019 April 2021 May 2023
Right Direction Wrong Direction Not Changed Much Don't Know 8 6
Freeway traffic and cost of housing are
top-ranking concerns for residents.

Q5. Split Sample
I am going to read you a list of issues that some people say might be problems in the City of Dublin.

Please tell me whether you think it is an extremely serious problem, a very serious problem, a somewhat serious problem, or not too serious a problem in the city. 33%
33%
32%
24%
32%
37%
31%
26%
25%
29%
20%
14%
24%
30%
32%
21%
27%
22%
12%
10%
10%
19%
19%
25%
7%
Traffic congestion on local freeways
The cost of housing
The local cost of living
A lack of housing that is affordable for
working families
Population growth
Too much growth and development
Ext. Ser. Very Ser. Smwt. Ser. Not Too Ser. Don't Know Ext./Very Ser. Prob.
64%
59%
57%
53%
52%
51%
9 7
Few are concerned with crime or
a lack of public transportation options.

Q5. I am going to read you a list of issues that some people say might be problems in the City of Dublin. Please tell me whether you think it is an extremely serious problem, a very serious problem, a somewhat serious problem, or not too serious a problem in the city. Split Sample Extremely/Very Serious Problem
Issue January
2019
April
2021
May
2023
Difference
(2021-2023)
Crime in general 21% 22% 35% +13%
The quality of public education 35% 27% 38% +11%
The City of Dublin's long-term fiscal stability -- 25% 35% +10% The amount people pay in local taxes 34% 35% 41% +6%
Not enough police officers on the streets 24% 17% 22% +5% The local cost of living 57% 52% 57% +5%
Not enough firefighters 25% 18% 22% +4%
Traffic congestion on local freeways 78% 61% 64% +3%
Jobs and unemployment 15% 21% 24% +3%
A lack of housing that is affordable for working families 52% 51% 53% +2% The cost of housing 67% 59% 59% 0%
Maintaining 911 emergency response times 31% 25% 25% 0% The condition of the local economy 26% 25% 25% 0%
Traffic congestion on local streets and roads 71% 41% 39% -2% Homelessness 12% 25% 23% -2%
A lack of public transportation options 29% 30% 27% -3% Potholes and street maintenance 27% 25% 21% -4%
Population growth 69% 56% 52% -4%
Too much growth and development 72% 58% 51% -7%
Waste and inefficiency in City government 39% 34% 26% -8% 11 10
In general, most concerns have stayed at a
similar level of concern since 2019.
0%
10%
20%
30%
40%
50%
60%
70%
80%
January 2019 April 2021 May 2023
12 11
However, three issues have increased
as “extremely” or “very serious”
problems for consecutive years.
0%
10%
20%
30%
40%
50%
60%
70%
80%
January 2019 April 2021 May 2023
The amount people
pay in local taxes
Crime in
general
Jobs and
unemployment
13 12
Additionally, five areas of concern have
consistently declined in intensity
in each survey since 2019.
0%
10%
20%
30%
40%
50%
60%
70%
80%
January 2019 April 2021 May 2023
Population
Growth Too much
growth and
development
Traffic
congestion
on local
streets and
roads
Waste and
inefficiency in
city government
Potholes and street
maintenance
14 13
Perceptions
of Dublin
15 14
Q2.

Nearly 90% of Dublin residents say the city
is an “excellent” or “good” place to live.

In general, would you say that Dublin is an excellent, good, fair, or poor place to live? 36%
33%
27%
51%
54%
51%
11%
11%
20%
May 2023
April 2021
January 2019
Excellent Good Fair Poor Don't Know Exc./
Good
87%
87%
78%
16 15
Latino residents are particularly
satisfied with quality of life in Dublin.

Q2. In general, would you say that Dublin is an excellent, good, fair, or poor place to live? 39%
30%
32%
29%
57%
45%
36%
40%
50%
51%
54%
52%
31%
50%
54%
50%
10%
16%
13%
16%
9%
5%
9%
8%
18-49
50-64
65+
White Residents
Latino Residents
African American Residents
Asian/Pacific Islander Residents
All Residents of Color
Excellent Good Fair Poor Don't Know Exc./
Good
88%
82%
86%
81%
89%
95%
90%
90%
Dublin as a Place to Live By Age & Race/Ethnicity
17 16
Satisfaction with Dublin as a place to live is
somewhat less broad in Council District 1.

Q2. In general, would you say that Dublin is an excellent, good, fair, or poor place to live? 34%
42%
31%
36%
37%
40%
53%
45%
45%
53%
54%
51%
10%
14%
20%
9%
8%
8%
Homeowners
Renters
CCD 1
CCD 2
CCD 3
CCD 4
Excellent Good Fair Poor Don't Know Exc./
Good
87%
86%
77%
89%
91%
91%
Dublin as a Place to Live By Residence & City Council District 18 17
Q3.

As a place to raise children,
Dublin also gets high marks.

In general, would you say that Dublin is an excellent, good, fair, or poor place to raise children? 35%
38%
31%
46%
43%
46%
11%
12%
14%
6%
5%
6%
May 2023
April 2021
January 2019
Excellent Good Fair Poor Don't Know Exc./
Good
81%
81%
77%
19 18
Parents and Latino residents are more likely
to rate the city highly as a place to raise
children.

Q3. In general, would you say that Dublin is an excellent, good, fair, or poor place to raise children? 28%
42%
30%
56%
35%
34%
38%
49%
43%
44%
30%
47%
53%
48%
10%
13%
16%
9%
11%
9%
9%
12%
9%
6%
7%
5%
Children <19 Years Not Living
at Home
Children <19 Years Living
at Home
White Residents
Latino Residents
African American Residents
Asian/Pacific Islander Residents
All Residents of Color
Excellent Good Fair Poor Don't Know Exc./
Good
78%
85%
74%
86%
82%
87%
86%
Dublin as a Place to Raise Children By Children <19 Years Living at Home & Race/Ethnicity 20 19
Residents overwhelmingly agree that Dublin is
“safe,” “growing,” and a “good place to live,
work and raise a family.”
Q6. I am going to read you some words and phrases that might describe Dublin. Please tell me whether you think each of the phrases below describes Dublin very well, somewhat well, not too well, or not at all well. Split Sample 92%
89%
85%
83%
81%
75%
71%
48%
37%
34%
8%
10%
12%
12%
15%
16%
22%
48%
51%
64%
Good place to live, work, and raise a family
Safe
Growing
Welcoming
Diverse
Inclusive
Up and coming
Exciting
Losing its character
Affordable
Total Well Total Not Well Difference
+84%
+79%
+73%
+71%
+66%
+59%
+49%
0%
-14%
-30%
21 20
Word/Phrase January
2019
April
2021
May
2023 Difference
Up and coming 72% 65% 71% +6%
Exciting 47% 44% 48% +4%
Welcoming 82% 79% 83% +4%
Diverse 81% 81% 81% 0%
Growing 81% 86% 85% -1%
Inclusive 73% 77% 75% -2%
Good place to live, work, and raise a family 88% 95% 92% -3% Affordable 31% 37% 34% -3%
Safe 89% 93% 89% -4%
Losing its character 52% 45% 37% -8%
(Total Well)
A greater share now believes Dublin is
“up and coming,” while fewer see it as
“losing its character.”
Q6. I am going to read you some words and phrases that might describe Dublin. Please tell me whether you think each of the phrases below describes Dublin very well, somewhat well, not too well, or not at all well. Split Sample 22 21
Views of
City Government
23 22
13%
7%
50%
29%
22%
21%
26%
28%
32%
23%
12%
24%
12%
8%
23%
17%
40%
Providing services in general
Operating in a way that is open and
accountable to the public
Planning for the City's future
infrastructure needs, in terms of
designing future City roads and
traffic controls
Managing the City's budget and finances
Excellent Good Fair Poor Don't Know
Two-thirds say the City does an “excellent” or “good”
job providing services in general; fewer know enough
to rate budget management.

Q7. I am going to ask you about some specific services that the City of Dublin provides. Please tell me whether you think the City is doing an excellent, good, fair, or poor job in providing that service. If you have no opinion or don't know about a particular function of government that I mention to you, you can tell me that too.

Excellent/
Good
Fair/
Poor
63% 29%
37% 40%
27% 56%
26% 35%
24 23
Q7. I am going to ask you about some specific services that the City of Dublin provides. Please tell me whether you think the City is doing an excellent, good, fair, or poor job in providing that service. If you have no opinion or don't know about a particular function of government that I mention to you, you can tell me that too.

Service January
2019
April
2021
May
2023
Difference
(2021-2023)
Providing services in general 57% 63% 63% 0%
Operating in a way that is open
and accountable to the public 33% 39% 37% -2%
Planning for the City's future infrastructure
needs, in terms of designing future
City roads and traffic controls
23% 34% 27% -7%
Managing the City's budget and finances 27% 34% 26% -8% * (Excellent/Good)
Ratings on the City’s infrastructure planning
and budget management have declined slightly
from 2021 and are closer to 2019 levels.
* The share who didn’t know enough to rate City budget management increased 8 points, indicating a trend of less awareness rather than less satisfaction. 25 24
Three in five see at least “some need” for
funding to continue to provide the level of
services residents need and want.

Q4.

In your personal opinion, do you think there is a great need, some need, a little need, or no real need for additional funds to continue to provide the level of City services that Dublin residents need and want? 19%
18%
24%
42%
38%
34%
10%
13%
12%
19%
20%
18%
10%
11%
12%
May 2023
April 2021
January 2019
Great Need Some Need A Little Need No Real Need Don't Know Great/
Some
Need
A Little/
No Real
Need
61% 29%
55% 33%
58% 30%
26 25
Safety
27 26
Q8. ^Not Part of Split Sample
How safe do you feel in Dublin _____? Do you feel safe, unsafe, or neither safe nor unsafe? 61%
47%
55%
51%
32%
28%
34%
43%
32%
34%
44%
40%
8%
19%
9%
6%
12%
6%
5%
5%
Walking in your neighborhood
^In general
Walking or playing in the City park
closest to your residence
Driving on Dublin streets
Walking in the downtown area
Bicycling
Very Safe Smwt. Safe Don't Know/No Opin. Neither Safe Nor Unsafe Smwt. Unsafe Very Unsafe Total
Safe
Total
Unsafe
96% 2%
91% 5%
87% 3%
85% 9%
76% 4%
68% 7%
Dublin residents largely feel safe in their
neighborhoods, parks and driving.
84% “safe” without “don’t know” 28
27 Q8. How safe do you feel in Dublin _____? Do you feel safe, unsafe, or neither safe nor unsafe? ^Not Part of Split Sample Activity January
2019
April
2021
May
2023
Difference
(2021-2023)
Walking in your neighborhood 97% 94% 96% +2%
Driving on Dublin streets 79% 84% 85% +1%
Walking in the downtown area 82% 75% 76% +1%
Bicycling 61% 68% 68% 0%
Walking or playing in the City park
closest to your residence 91% 89% 87% -2%
^In general 89% 94% 91% -3%
(Total Safe)
Changes in these perceptions have
been marginal, though more feel
safe bicycling than in 2019.
29 28
Importance of
and Satisfaction
with City Services
and Programs
30 29
Assessing City Services
✓ Respondents were asked to rate the
importance of 25 services and
programs that the City provides: is it
extremely, very, somewhat or not too
important to making Dublin a good
place to live?
✓ Then they were asked whether they
were satisfied or dissatisfied with the
same list of services and programs.
✓ We then looked at the interaction of
importance and satisfaction levels to
show areas of strength and areas for
improvement.
31 30
Public safety services, pedestrian safety and
City building maintenance are top priorities.

Q9. ^Not Part of Split Sample
Please tell me how important each service is to making Dublin a good place to live: extremely important, very important, somewhat important, or not too important. If you have no opinion or don't know about a service I mention to you, you can tell me that too. 64%
56%
54%
48%
49%
49%
29%
34%
33%
39%
37%
37%
6%
9%
10%
13%
11%
Providing 911 emergency
response services
Providing fire protection services
^Police treating the local community
professionally
Providing police protection
Providing safe sidewalks and paths
for pedestrians
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Ext./Very Impt.
92%
90%
87%
87%
86%
86%
Keeping City buildings, such as the library,
Shannon Community Center, the Senior
Center, The Wave Aquatic Complex,
and local police and fire stations, clean
and in good condition
32 31
Q9. Please tell me how important each service is to making Dublin a good place to live: extremely important, very important, somewhat important, or not too important. If you have no opinion or don't know about a service I mention to you, you can tell me that too. Split Sample 49%
41%
37%
37%
32%
41%
35%
41%
43%
33%
42%
44%
43%
47%
37%
44%
34%
30%
14%
12%
17%
16%
16%
19%
17%
14%
14% 7%
5%
8%
6%
Managing traffic signal timing and
traffic flow on City streets
Maintaining City open space trails
Repairing and maintaining local streets
and roads
Providing playing fields for youth and
adult sports
Supporting Dublin as a good place
to do business
Maintaining City parks
Providing recreational programs and
opportunities for youth
Conducting fire and code safety
building inspections
Preserving open space
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Ext./Very Impt.
82%
82%
81%
80%
79%
78%
78%
76%
74%
Traffic flow, open space, sports fields and
recreation are also high priorities.
33 32
Q9. Please tell me how important each service is to making Dublin a good place to live: extremely important, very important, somewhat important, or not too important. If you have no opinion or don't know about a service I mention to you, you can tell me that too. Split Sample 34%
32%
32%
36%
37%
26%
24%
32%
21%
24%
40%
41%
40%
34%
32%
42%
41%
26%
37%
31%
20%
16%
20%
12%
15%
24%
25%
22%
32%
26%
5%
6%
6%
5%
8%
5%
11%
9%
8%
5%
14%
11%
5%
9%
11%
Providing public library services
Recruiting and retaining companies and
businesses to the city
Providing safe bicycle lanes and paths
Providing mental health services
Providing programs for seniors
Assigning police officers to local schools
to promote school safety
Providing cultural activities and events
Providing childcare services
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Ext./Very Impt.
73%
73%
72%
70%
69%
67%
64%
58%
57%
55%
Dublin residents put relatively less importance
on cultural activities and childcare.

Managing the permitting process when
builders, homeowners, or businesses
request new construction or remodels
Providing recreation opportunities and
programs, such as education, art,
exercise, and wellness programs
34 33
Q10. Split Sample
This time I would like you to tell me how satisfied you are personally with the job being done by the City of Dublin in providing that program or service to City residents: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. If you have no opinion or don't know about a service I mention to you, you can tell me that too.
54%
45%
52%
46%
40%
35%
44%
36%
44%
35%
40%
45%
50%
37%
7%
9%
5%
6%
5%
7%
11%
9%
8%
11%
Maintaining City parks
Providing fire protection services
Providing playing fields for youth and
adult sports
Providing safe sidewalks and paths for
pedestrians
Maintaining City open space trails
Providing police protection
Very Sat. Smwt. Sat. Smwt. Dissat. Very Dissat. Don't Know/No Opin. Total Sat.

Total
Dissat.
90% 9%
89% 4%
87% 2%
86% 5%
85% 13%
85% 7%
81% 8%
Keeping City buildings, such as the library,
Shannon Community Center, the Senior Center,
The Wave Aquatic Complex, and local police and
fire stations, clean and in good condition
Residents are highly satisfied with
parks and City building maintenance.
35 34
Broad majorities are also satisfied with library
services and road maintenance.

Q10. This time I would like you to tell me how satisfied you are personally with the job being done by the City of Dublin in providing that program or service to City residents: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. If you have no opinion or don't know about a service I mention to you, you can tell me that too. ^Not Part of Split Sample 38%
30%
42%
34%
24%
32%
30%
27%
34%
26%
40%
47%
33%
36%
46%
37%
39%
40%
31%
34%
6%
16%
7%
10%
16%
10%
9%
9%
16%
6%
5%
6%
18%
16%
16%
17%
12%
16%
20%
18%
31%
6%
Providing public library services
Repairing and maintaining local streets
and roads
^Police treating the local community
professionally
Providing safe bicycle lanes and paths
Providing cultural activities and events
Providing recreational programs and
opportunities for youth
Supporting Dublin as a good place to
do business
Providing 911 emergency response services
Preserving open space
Very Sat. Smwt. Sat. Smwt. Dissat. Very Dissat. Don't Know/No Opin. Total Sat.

Total
Dissat.
77% 7%
77% 22%
75% 9%
70% 12%
70% 18%
69% 15%
69% 11%
67% 14%
64% 5%
60% 34%
Providing recreation opportunities and
programs, such as education, art, exercise,
and wellness programs
36 35
Q10. This time I would like you to tell me how satisfied you are personally with the job being done by the City of Dublin in providing that program or service to City residents: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. If you have no opinion or don't know about a service I mention to you, you can tell me that too. Split Sample
18%
20%
12%
19%
13%
18%
9%
8%
38%
31%
38%
28%
33%
26%
24%
22%
28%
5%
13%
7%
10%
10%
6%
10%
6%
5%
6%
41%
31%
41%
42%
52%
52%
62%
Managing traffic signal timing and
traffic flow on City streets
Providing programs for seniors
Recruiting and retaining companies and
businesses to the city
Providing childcare services
Assigning police officers to local schools to
promote school safety
Conducting fire and code safety
building inspections
Managing the permitting process when
builders, homeowners, or businesses request
new construction or remodels
Providing mental health services
Very Sat. Smwt. Sat. Smwt. Dissat. Very Dissat. Don't Know/No Opin. Total Sat.

Total
Dissat.
56% 37%
50% 8%
50% 19%
47% 11%
46% 12%
43% 5%
33% 15%
29% 9%
Large shares are not familiar enough with
mental health, permitting or inspection services
to offer a rating at all.
37 36
They are more satisfied with police and fire
protection than in prior surveys, and less
satisfied with roads and traffic flow.

Satisfaction Up from 2021
(Change in Total Satisfied)
Dissatisfaction Up from 2021
(Change in Total Dissatisfied)
Providing fire protection
+10
Repairing and maintaining
local streets and roads
+22
Providing police protection
+7
Managing traffic signal timing and
traffic flow on City streets
+11
Providing cultural activities and
events +7
Providing safe bicycle lanes and paths
+6
38 37
It can be informative to compare
importance and satisfaction ratings
to see if there are any relative
mismatches between importance
and satisfaction.
39 38
All services are generally seen as important, but
given unfamiliarity with many, some
satisfaction levels appear somewhat low.

Q9 & Q10.
0%
20%
40%
60%
80%
100%
0% 20% 40% 60% 80% 100%
Total Satisfaction
Extremely/Very Important
40 39
Removing the "don't knows" from the satisfaction
ratings to create "informed" satisfaction ratings
creates a cluster of services in the upper right ...

Q9 & Q10. (Informed)
0%
20%
40%
60%
80%
100%
0% 20% 40% 60% 80% 100%
“Informed” Satisfaction
Extremely/Very Important
Let’s zoom in to look at
these more closely …
41 40
Q9 & Q10. (Informed)
50%
60%
70%
80%
90%
100%
50% 60% 70% 80% 90% 100%
“Informed” Satisfaction
Extremely/Very Important
In general, it appears that informed satisfaction
levels are the highest with services residents
deem to be most important ...
42 41
Q9 & Q10. (Informed)
Managing traffic signal timing
and traffic flow on City streets
Preserving open space
Managing the permitting process when
builders, homeowners, or businesses
request new construction or remodels
50%
60%
70%
80%
90%
100%
50% 60% 70% 80% 90% 100%
“Informed” Satisfaction
Extremely/Very Important
The three potential exceptions are
maintaining local streets, preserving open space
and managing traffic flows.
43 42
Views of the
Dublin Public Library
44 43
One-quarter visit the Dublin Public Library
at least monthly—slightly fewer than did so
before the pandemic.

Q11.

Please tell me how often you have visited the Dublin Public Library in the last year:
at least once a week, at least once a month, several times a year, about once a year, or never? 11%
21%
30%
18%
20%
1%
At least once a week
At least once a month
Several times a year
About once a year
Never
Don't know
Once a
Week/Month
32%
January 2019 May 2023
5%
20%
23%
18%
32%
2%
Once a
Week/Month
25%
Hindi-speaking and
lower-income
households are more
frequent library users. 45
44 Children’s and teen’s areas are the most
important potential uses of space.

Q12. Split Sample
Dublin’s library has 5,000 square feet of underutilized space, currently used primarily as storage. The City Councill has allocated funds to make improvements to this space and is considering several suggestions to expand or improve its library services. I am going to read you a list of some of those suggestions and for each one please tell me, in your opinion, how important you think providing that new or expanded service would be to you personally: extremely important, very important, somewhat important, or not too important. 30%
22%
18%
39%
46%
41%
22%
20%
21%
5%
10%
15%
Providing a children's area focused on
science, technology, engineering and
math or STEM learning
Providing spaces for teens to conduct
group work and study
Providing a children's theme area
with interactive reading and play
stations, comfortable kid seating,
and puppet theaters
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Ext./Very Impt.
69%
68%
59%
46 45
Study spaces for adults are less intensely
valued among residents overall.

Q12. Dublin’s library has 5,000 square feet of underutilized space, currently used primarily as storage. The City Councill has allocated funds to make improvements to this space and is considering several suggestions to expand or improve its library services. I am going to read you a list of some of those suggestions and for each one please tell me, in your opinion, how important you think providing that new or expanded service would be to you personally:
extremely important, very important, somewhat important, or not too important. Split Sample 15%
20%
17%
14%
33%
24%
25%
23%
30%
37%
27%
34%
14%
9%
27%
21%
8%
10%
8%
Providing a larger group meeting space
that can be used for teaching classes,
presentations and speakers,
and club meetings
Providing private, small study and
meeting rooms for 2-4 people with
whiteboards, televisions,
tables and chairs
Providing private, individual study and
reading rooms sized for one person
Providing a quiet, adults-only study
section, replicating the feel of a cozy
living room with couches and
comfortable chairs
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Ext./Very Impt.
48%
44%
42%
37%
47 46
Those who visit the library most frequently value
a variety of potential uses more than others.

Q12. Dublin’s library has 5,000 square feet of underutilized space, currently used primarily as storage. The City Councill has allocated funds to make improvements to this space and is considering several suggestions to expand or improve its library services. I am going to read you a list of some of those suggestions and for each one please tell me, in your opinion, how important you think providing that new or expanded service would be to you personally:
extremely important, very important, somewhat important, or not too important. Split Sample Extremely/Very Important
Suggestion All
Residents
Visit Dublin Library
At Least
Once a Week/
Month
Several
Times a
Year
About
Once a
Year
Never
Providing a children's area focused on science,
technology, engineering and math or STEM learning 69% 62% 69% 79% 67% Providing spaces for teens to conduct
group work and study 68% 67% 75% 72% 62%
Providing a children's theme area with interactive
reading and play stations, comfortable kid seating,
and puppet theaters
59% 68% 58% 59% 52%
Providing a larger group meeting space that can be
used for teaching classes, presentations and
speakers, and club meetings
48% 67% 50% 49% 35%
Providing private, small study and meeting rooms
for 2-4 people with whiteboards, televisions,
tables and chairs
44% 73% 42% 41% 31%
Providing private, individual study and reading
rooms sized for one person 42% 49% 54% 34% 31%
Providing a quiet, adults-only study section,
replicating the feel of a cozy living room with
couches and comfortable chairs
37% 52% 37% 36% 25%
48 47
Parents value a children’s theme area more
than those without children at home.

Q12. Dublin’s library has 5,000 square feet of underutilized space, currently used primarily as storage. The City Councill has allocated funds to make improvements to this space and is considering several suggestions to expand or improve its library services. I am going to read you a list of some of those suggestions and for each one please tell me, in your opinion, how important you think providing that new or expanded service would be to you personally:
extremely important, very important, somewhat important, or not too important. Split Sample Extremely/Very Important
Suggestion All
Residents
Children <19 Years
Living at Home
No Yes
Providing a children's area focused on science, technology, engineering and math or STEM learning 69% 66% 72%
Providing spaces for teens to conduct group work and study 68% 66% 71% Providing a children's theme area with interactive reading and play stations, comfortable kid seating, and puppet theaters 59% 49% 71% Providing a larger group meeting space that can be used for teaching classes, presentations and speakers, and club meetings 48% 46% 50% Providing private, small study and meeting rooms for 2-4 people with whiteboards, televisions, tables and chairs 44% 43% 46% Providing private, individual study and
reading rooms sized for one person 42% 39% 46%
Providing a quiet, adults-only study section, replicating the feel of a cozy living room with couches and comfortable chairs 37% 34% 39% 49 48
Views of
Development
50 49
A majority of residents say
development is good for Dublin overall.

Q13.

I am going to read you a pair of statements about recent and planned development in Dublin.

Please choose the one which comes closest to your opinion. Please choose just one even if it’s hard to decide.

Development is good for Dublin overall,
because we need more housing options,
including affordable housing; local businesses
and restaurants; and things for us
to do close to home
OR
Development is bad for Dublin overall, because
it creates more traffic, increases demand on
public services, and changes the character
of our community
54%
62%
41%
37%
48%
56%
55%
62%
59%
47%
73%
39%
34%
54%
45%
44%
42%
45%
31%
35%
46%
21%
All Voters
18-49
50-64
65+
White Residents
Latino Residents
African American Residents
Asian/Pacific Islander Residents
All Residents of Color
Homeowners
Renters
51 50
The share who believes development is good for
Dublin has increased markedly since 2019.

Q13. Both/Neither/DK not shown
I am going to read you a pair of statements about recent and planned development in Dublin.

Please choose the one which comes closest to your opinion. Please choose just one even if it’s hard to decide. 38%
59%60%
31%
54%
39%
Development is good for Dublin overall, because
we need more housing options, including
affordable housing; local businesses and
restaurants;
and things for us to do close
to home
Development is bad for Dublin overall, because it
creates more traffic, increases demand on public
services, and changes the character of our
community
2019 2021 2023
+16 -20
Change
Since 2019
52 51
Seven in ten support extending Dublin
Boulevard beyond Fallon Road to
connect to Livermore.

Q14.

In general, would you support or oppose expanding Dublin Boulevard to connect to Livermore? 38%
33%
11%
13%
5%
Strongly support
Somewhat support
Somewhat oppose
Strongly oppose
Don't know
Total
Support
71%
Total
Oppose
24%
Those who see growth as good for Dublin are more likely to support it than those who think growth is bad by 35 points. 53 52 Next, residents were given some background
information about this proposal.

Q15. While many of the details of this proposal are still undergoing study, in general, does this approach to extending Dublin Boulevard to connect to Livermore sound like something you would support or oppose? First, in 2014, the City Council adopted an Open Space Initiative establishing City limit boundaries on the western and eastern edges of the community. The Initiative requires the City to study annexing a 180-acre County property between Dublin and Livermore for the completion of the Dublin Boulevard extension by 2024.

Second, Dublin has sufficient funding to build a portion of this extension up to Dublin’s city boundary but is short approximately $50 million to complete the extension and connect the two cities.

Annexing this property and having it become a business and industrial park—without any residential units—would create new property tax revenue to pay for the extension and bring local jobs to the area. 54 53
This information reduces support, though a
broad majority are still in favor.

Q14. In general, would you support or oppose expanding Dublin Boulevard to connect to Livermore? Q15. While many of the details of this proposal are still undergoing study, in general, does this approach to extending Dublin Boulevard to connect to Livermore sound like something you would support or oppose? 26%
33%
13%
21%
7%
38%
33%
11%
13%
5%
Total
Support
71%
Total
Oppose
24%
Strongly support
Somewhat support
Somewhat oppose
Strongly oppose
Don’t know
Total
Support
59%
Total
Oppose
33%
Initial Opinion After Information
55 54
Supporters of the proposal like that it would
help the economy and improve transportation.

QXa. Split Sample
In a few words of your own, why do you SUPPORT this approach? (Phone Only: Asked of Supporters, Open-ended, n=81)
21%
19%
16%
16%
12%
11%
3%
2%
6%
3%
3%
Helps the economy/helps businesses
Improves transportation/transit
Provides jobs/brings jobs/jobs
General support
Helps with traffic/overpopulation
Support development
Has complaints/different priorities
Helps with housing/affordable housing
Other
Don't know/unsure
Refused
Anything that’s not adding
more houses because
population is growing too fast.

There’s only one way to get to
Livermore, which is inconvenient.

I do believe that development is
important for Dublin. It would
improve mobility from Dublin to
Livermore.
56 55
Opponents were concerned about more people,
more traffic, and having to pay higher taxes.

QXb.

In a few words of your own, why do you OPPOSE this approach? (Phone Only: Asked of Opponents, Open-ended; n=33)
30%
29%
16%
15%
9%
9%
Overpopulation concerns/
too much traffic
Too expensive/costly/
don't want to pay
Need more information/
has questions
Focus on other issues
instead/different priorities
Prefer open space/
environment
Prefer independence/
no connections
That would create more
traffic. I like it like it is with
open space.

I want the cities to
be independent.

There are already a whole bunch of
underutilized buildings in the area.

Dublin is where people live, not
where they work.
57 56
Elections Questions
58 57
Very few Dublin residents have
heard even a little about upcoming
changes to City Council elections.

Q16.

Have you seen, read or heard about upcoming changes to the way Dublin voters elect their City Council representatives? 4%
10%
77%
9%
Yes, heard a lot
Yes, heard just a little
No, have not heard
anything
Don't know
Yes, Heard a Lot/
Heard Just a Little
14%
Disproportionately Likely to Have
Heard at Least a Little
▪ HH income $200K-$250K
▪ Lived 31+ years in Dublin
▪ Men ages 50+
59 58
Among those aware of the changes, just one-
quarter could name their new District.

Q17.

As you may know, starting in 2024, voters in the city will elect councilmembers by district, and the mayor will be elected citywide. From what you know, which of the new City Council districts are you in? If you don’t know, you can tell me that, too.

District 1
7%
District 2
4%
District 3
10%
District 4
4%
Don’t Know
76%
(Asked of Those Aware of Changes Only, n=62)
19% of those who
knew about these
changes correctly
named the District
they will be in.
60 59
Interactions
with the City
61 60
Three in ten have had contact with City staff –
and more than three-quarters were satisfied.

Q18 & Q20.

Over the last 2 years, have you had contact
with a City department or agency in person,
on the phone, or via email?
Yes
30%
No
65%
Don't
Know
5%
And would you say that you were very satisfied,
somewhat satisfied, not too satisfied,
or not at all satisfied with the overall level of
customer service you received?
(Asked of Those with Contact Only, n=132)
50%
26%
12%
10%
2%
Very satisfied
Somewhat satisfied
Not too satisfied
Not at all satisfied
Don't know
Total
Satisfied
77%
Total
Dissatisfied
22%
62 61
Residents mostly interacted with the police,
City Clerk, HR, and parks and recreation.

Q19.

With which City department did you have contact?
(Open-ended, Multiple Responses Accepted; Asked of Those with Contact Only, n=132) 17%
15%
11%
11%
10%
9%
4%
3%
3%
3%
3%
2%
2%
1%
1%
11%
3%
Police
City Clerk
City Administration/Human Resources
Parks
Recreation
Public Works/Engineering
Business Licensing
Library Services
Planning
Street Maintenance
Fire
Housing
Code Enforcement
Finance
Other
Don't know
In Comparison to
City Interactions in 2021:
▪ Interaction with police has
declined slightly from 22%;
▪ Contact with Building and
Safety decreased from 18%;
▪ Contact with Recreation
decreased from 17%; and
▪ City Clerk is ranked for the first
time as its own category.

Building and Safety Services/Permit Counter
63 62
Conclusions
64 63
(Open-ended)
14%
13%
12%
10%
9%
9%
7%
6%
6%
5%
5%
5%
5%
9%
3%
7%
5%
Traffic/limit growth/overpopulation/congestion
Safety/crime/police
Stop building/anti-development/no more houses
Schools/education
Affordable housing/rent
Roads/streetlights/traffic signals/street repair
Bring in businesses/improve economy/jobs
Public transportation/transit/bikes/walkability
Improve downtown/pro-development/build more
Parks/open space/trails/environment/water
Provide services/improve services/accessibility
Community events/diversity/events/recreation
Other
None/nothing
Don't know/unsure
Refused
Q21.

Concerns with growth and traffic, safety, and
education are key areas for improvement.

In your opinion, what is the most important thing the City of Dublin can do to improve City services for the people who live and/or work here? Customer service/better communication/listen to the people 65 64
Verbatim Responses on Improving City Life
Q21. In your opinion, what is the most important thing the City of Dublin can do to improve City services for the people who live and/or work here? Cap rents. Provide more
affordable housing. Raise
minimum wages. Offer rental
assistance again.

Focus on managing
their budget to
improve and
maintain the city.

Reduce traffic
congestion and reduce
school crowding.

Stop overcrowding
and building of
cheap apartments.

The City is
doing a good
job actually.

Growing homeless and theft in Dublin is
becoming more of a reality, which I didn’t
see about 5 years back. We must act to
address these issues at the earliest.

Bring in more business,
office space, improve
schools, more trails.

More affordable housing and
better-trained police.

Cite reckless drivers who
speed and run red lights!
Tax rate
decrease. I love it here.

Nothing to add. Provide better
quality water.

More parks! An actual, real,
downtown area, too.
66 65
Conclusions
✓ Residents continue to have broadly positive views of Dublin: they feel it’s a great place to live and raise a family, that it is safe and on the right track, and give good ratings on job performance.
✓ Residents also see the city as diverse, welcoming, and “up and coming” – majorities say it is not affordable.
✓ There are a few key issues that remain concerning – though much less so than in other Bay Area cities – including the cost of living (housing particularly) and traffic. ✓ They especially value police and fire protection, pedestrian safety, youth sports and recreation, and traffic flow. Traffic flow, in particular though, is an area for improvement. ✓ Library users and parents especially value using underused library space for children’s and teen’s activities.
✓ Most support extending Dublin Blvd., though additional context doesn’t add to support. ✓ Growth and development remains a complex issue. Most residents feel it is a net positive – but a majority also believes “too much growth and development” is a serious problem for the city. At the same time, a majority rejects the idea that Dublin is “losing its character.”
✓ While three in five see at least some need for additional funding, that perception is fairly muted.
67 For more information, contact:
1999 Harrison St., Suite 2020
Oakland, CA 94612
Phone (510) 451-9521
Fax (510) 451-0384
Curt Below
[email protected]
Miranda Everitt
[email protected]
68

Dublin City CouncilAugust 15, 2023

Dublin City Council
August 15, 2023