COMMUNICATIONS
IN RELATION TO THE
CITY OF ELK GROVE
JANUARY 25, 2023
REGULAR MEETING
From:
To: EG City Clerk
Subject: Zoo
Date: Wednesday, January 25, 2023 10:55:44 AM
[EXTERNAL EMAIL]
Mayor Singh-Allen and Council members:
As residents of Elk Grove,
we both want to thank
you for your ongoing efforts to bring a new a zoo to
Elk Grove. The enthusiasm
for your efforts
continues
to grow daily and we look forward to the
day the new zoo opens in
Our City.
Your continued
support is greatly appreciated.
To that end, we urge you to support the agenda
item
that authorizes the transfer
of $800,000.00
from Capital
Reserves to the General Fund to
continue the process to bring the new zoo to Elk
Grove.
It goes without saying what an enormous
feather in
our City's
cap the new zoo will bring!
Warm regards,
Karen & Steve Doran
Elk Grove
From:
To: EG City Clerk
Subject: Zoo
Date: Wednesday, January 25, 2023 10:44:30 AM
[EXTERNAL EMAIL]
Please support agenda item 9.1 Funding for the Zoo. We look forward to having another family friendly feature in the city of Elk Grove.
Adrienne & Thomas Dopson
95757
Sent from my iPhone
From:
To: City Clerks
Subject: Zoo
Date: Wednesday, January 25, 2023 11:10:31 AM
[EXTERNAL EMAIL]
We are requesting that the Council approve Agenda item 9.1, funding for the zoo.
Adrienne & Thomas Dopson
From:
To: EG City Clerk
Subject: Zoo Funding
Date: Tuesday, January 24, 2023 7:50:18 PM
[EXTERNAL EMAIL]
Mayor Singh-Allen and City Council Members:
Please support the agenda item, to transfer money from the Capital Reserve to the
General Fund. This
transfer of funds will continue to support the efforts to bring the Zoo to Elk
Grove. This is a win win for all
of us who love this community.
Thank You,
Thomas Dopson
Elk Grove
From:
To: EG City Clerk
Subject: Zoo
Date: Tuesday, January 24, 2023 5:11:58 PM
[EXTERNAL EMAIL]
We strongly urge the City Council to support the agenda item tomorrow
night that authorizes the transfer
of
$800,000 from Capital
Reserves to the General Fund to
continue the process to bring the new zoo to Elk
Grove.
The city’s image will benefit greatly if it become the
home of the proposed new Regional Zoo.
Marty Keale
Virus-free.www.avast.com
From:
To: EG City Clerk
Subject: Elk Grove Zoo
Date: Tuesday, January 24, 2023 2:24:26 PM
[EXTERNAL EMAIL]
Mayor Sing-Allen and Council members,
As residents of Elk Grove, we both thank you for your efforts to bring a new zoo to Elk Grove.
We watched a video presentation on this and are very excited to have such an updated and beautiful
zoo in Elk Grove.
We urge you to support the agenda item tomorrow
night that authorizes
the transfer
of $800,000.00 from Capital Reserves to the General Fund to continue the process to bring the new zoo to Elk Grove.
Sincerely,
John and Gail Day
Elk Grove
From:
To: EG City Clerk
Subject: Support for the new zoo
Date: Tuesday, January 24, 2023 2:01:31 PM
[EXTERNAL EMAIL]
Mayor Singh-Allen and Council members
As Elk Grove residents we appreciate your efforts to bring a new zoo to our city.
We urge you to support the agenda item tomorrow night that authorizes the transfer of $800,000.00 from the Capital Reserves to the General Fund for the new zoo.
What an amazing asset this zoo will be for the City of Elk Grove.
Thank you,
Judy and Dave Parker
Elk Grove
From:
To: EG City Clerk
Subject: Zoo
Date: Tuesday, January 24, 2023 1:13:16 PM
[EXTERNAL EMAIL]
Mayor Singh-Allen and Council members
As residents of Elk Grove,
we both want to thank
you for your ongoing efforts to bring a new a zoo to
Elk Grove. The enthusiasm
for your efforts
continues
to grow daily and we look forward to the
day the new zoo opens in
Our City.
Your continued
support is greatly appreciated.
To that end, we urge you to support the agenda
item tomorrow
night that authorizes the transfer
of
$800,000.00 from Capital
Reserves to the General
Fund to continue the process to bring the new zoo
to Elk Grove.
It goes without saying what an
enormous feather in
our City's
cap the new zoo will
bring!
Leo & Kathy Plumley
Elk Grove, CA
95757
From:
To: EG City Clerk
Subject: City Council 1/25/2023 Agenda Item Commnet
Date: Tuesday, January 24, 2023 12:37:50 PM
[EXTERNAL EMAIL]
Mayor Singh-Allen and Council members:
As residents of Elk Grove,
we both want to thank
you for your ongoing efforts to bring a new a zoo to
Elk Grove. The enthusiasm
for your efforts
continues
to grow daily and we look forward to the
day the new zoo opens in
Our City.
Your continued
support is greatly appreciated.
To that end, we urge you to support the agenda
item tomorrow
night that authorizes the transfer
of
$800,000.00 from Capital
Reserves to the General
Fund to continue the process to bring the new zoo
to Elk Grove.
It goes without saying what an
enormous feather in
our City's
cap the new zoo will
bring!
Warm regards,
Sharon and Walt Hess
Elk Grove
From: Brenda Haggard
To: Jason Lindgren
Subject: FW: Approve the $800,000 Transfer for Zoo Project Date: Tuesday, January 24, 2023 8:45:33 AM
This came in to the Clerk’s inbox -
Brenda
From:
Sent: Tuesday, January 24, 2023 8:27 AM
To: EG City Clerk <[email protected]>
Cc:
Subject: Approve the $800,000 Transfer for Zoo Project
[EXTERNAL EMAIL]
City of Elk Grove Council Members –
Please approve the transfer of $800,000 from the city budget to the Elk Grove Zoo Project so that the next step of the Zoo Project can move forward.
Having a Zoo in
Elk Grove will be of such great benefit to the citizens of Elk Grove in many ways – increased revenue, increased regional and statewide prestige, increased tourism, conservation of threatened and endangered animals, nearby educational and entertainment opportunities for citizens and job opportunities for citizens.
Many Elk
Grove residents support having the new zoo in Elk Grove!
From:
To: Jason Lindgren
Subject: Re: Diversity and Inclusion Comission
Date: Friday, January 20, 2023 10:34:57 PM
Attachments: diversity and inclusion commission letter.docx image001.png
image002.png
image003.png
image004.png
[EXTERNAL EMAIL]
Thank you for the rapid response.
I am attaching my letter that would be a summary of my statement if I had been able to attend the meeting on Wednesday.
if there are questions or concerns, I can be reached at this email address or by phone at
Blondell Chism
-----Original Message-----
From: Jason Lindgren <[email protected]>
To: Blondell
Sent: Fri, Jan 20, 2023 4:55 pm
Subject: RE: Diversity and Inclusion Comission
Good Afternoon,
Any materials you submit to me prior to the meeting will be forwarded to the full City Council for their consideration.
I would ask that any submittal come in prior to 3 p.m. on Wednesday, January 25 (and of course earlier works as well) to provide time to route the item.
If you have any questions or concerns regarding this matter, feel free to contact me, 478- 2286, [email protected]
.
Jason Lindgren | Office of the City Clerk
City Clerk
City of Elk Grove
8401 Laguna Palms Way, Elk Grove, CA 95758
t 916.478.2286 f 916.627.4400
TTY/TDD 888.435.6092
elkgrovecity.org
Sign Up For City Email Updates
TTY/TDD 888.435.6092
elkgrovecity.org
From: Blondell <
Sent: Friday, January 20, 2023 4:52 PM
To: Jason Lindgren <[email protected]>
Subject: Diversity and Inclusion Comission
[EXTERNAL EMAIL]
Good evening,
I would like to find out if a written statement is something that I can provide in lieu of the public comment for this Wednesday's meeting.
I have a work commitment that evening.
Normally I am available for meetings on Wednesday evenings, but this is a rare exception.
Please let me know and I will provide one to your office by Monday.
Thank you in advance for your consideration,
Blondell Chism
By sending us an email (electronic mail message) or filling out a web form, you are sending us personal information (i.e. your name, address, email address or other information). We store this information in order to respond to or process your request or otherwise resolve the subject matter of your submission.
Certain information that you provide us is subject to disclosure under the California Public Records Act or other legal requirements. This means that if it is specifically requested by a member of the public, we are required to provide the information to the person requesting it. We may share personally identifying information with other City of Elk Grove departments or agencies in order to respond to your request. In some circumstances we also may be required by law to disclose information in accordance with the California Public Records Act or other legal requirements.
This letter is to be read at the meeting of the Elk Grove City Council on January 25, 2023 during the portion of the agenda about an appointment of a member to the Diversity and Inclusion Commission as a substitute for my presence. My lack of presence should not be taken as lack of commitment.
I would like to address the three tenets of Education/Promotion, being an Ambassador, and providing Council feedback.
Education/Promotion:
I believe that there is a need for continuous learning and education around diversity and what that truly means. The educational opportunities continue to grow in our city as we expand and welcome our diverse population. There is not only the need to learn about one another to decrease the bias that exists but there is also the need to understand and become allies to one another. This can be done through cultural observances, books, movie nights and just time spent together doing community outreach. One of the main things we can start to look at is more promotion of the cultural observances throughout the entire year and highlight our diverse and rich community.
Ambassador:
To be an Ambassador of this commission we should be present at the City events and council meetings to seek feedback and understanding from our community with the main purpose to discover and/or promote ways to support our City members so that they will be better able to assure that our community can work to eliminate discrimination, exclusion and bias.
One of the ways to be an Ambassador is to have a true presence throughout the City. This would require a dedicated and coordinated effort, but it would really bring light to the needs of our diverse community. I truly support the idea of this is “No Place For Hate” Council Feedback:
This means bi-directional feedback. It is giving recommendations to the City Council and also providing some events and activities that are needed and relevant for the diverse community.
Given the roles described for the members of the commission, the feedback might also include addressing social injustices that come about given the current climate in our country that in inevitably going to trickle down to the City. The way to address this may include gatherings, meetings, or for those things that impact a larger group perhaps putting together a forum/town hall for people to be able to share their concerns.
In conclusion, as a resident in Elk Grove, living here for the last 18 years, I am intimately aware of the need to select a member to this commission who is willing to dig in and do the promotion/education, be an ambassador, and to provide feedback that is not always easy. I am happy to put myself forward for this role.
Thank you for your consideration,
Blondell Chism
1/20/2023
DIVERSITY AND INCLUSION COMMISSION (Listed in order received)
Recruitment Authorization: Wednesday, October 26, 2022
Recruitment Start Date: Extended January 6, 2023
(11/04/22 notice in newspaper)
Application Deadline: Wednesday, January 18, 2023
Recruitment Appointment: Wednesday, January 25, 2023
(Listed in order received)
NOMINEES
NAME CONTACT ADDRESS DISTRICT
1. Jenny Anette
Rodriquez
Home:
E
lk Grove, CA 95757
4 2.
Lisa Marie
Frydenlund
Home:
E
lk Grove, CA 95
2 3.
Martha D. Burnett-
Collins
Home:
E
lk Grove, CA 95624
2 4.
Bich Ngoc Tran
(Carolyn Tran)
Home:
E
lk Grove, CA 95624
2 5.
Kyle Megan Blehm
Home:
E
lk Grove, CA 95758
1 6.
Matthew S St.
Amant
Home:
E
lk Grove, CA 95624
2 7.
Brandi M. Lopes
Home:
Office:
E
lk Grove, CA 95758
3 DIVERSITY AND INCLUSION COMMISSION (Listed in order received)
8. Michael Louis Hill
Home:
E
lk Grove, CA 95624
3 9.
Blondell Chism
Home:
Office:
E
lk Grove, CA 95624
2 DIVERSITY AND INCLUSION COMMISSION (Current Appointments)
Name of Appointee District of Appointee Residence
Delia Baldwin 1
Jessica Carter 2
Jinky Dolar 2
Jace Huggins 1
Tina Lee-Vogt 3
Bhavin K. Parikh 1
Gurjatinder Singh Randhawa 4
Reina Tarango 4
Michael Thomas 4
VACANT -
Diversity and Inclusion Commission Current District Composition
1 2 3 4 5 6 7 8 9 10
District 1 X X X
District 2 X X
District 3 X
District 4 X X X
Qualifications: 18 years of age, reside in the City of Elk Grove, and be registered to vote
Dr. Martha Burnett-Collins, OD
Elk Grove, CA 95624
J
anuary 5, 2023
Dear City Council Members,
There is an old saying, “If you are not part of the solution, you are part of the problem”. My name is Dr. Martha Burnett-Collins and I want to apply for a seat on the Diversity and Inclusion Commission. I want to be part of the solution on making Elk Grove a destination city! My family and I have been residents of Elk Grove for over 30 years. My children are graduates of Elk Grove high school, CSUS and my youngest has an MBA from the University of Michigan Ross school of business. All three are educated, successful young people and they are a sons and daughters of Elk Grove, CA.
As a retired Optometrist, military officer and a woman of color, I bring a perspective to the table second to none. For example, when I would see a new patient, I had to make them feel comfortable by embracing their culture, sometimes performing the exam in Spanish for the Spanish speaking patients, diagnose the problem and offer a solution in twenty minutes. I am used to zeroing in on a problem and coming up with a solution. In the military, I learned how to lead troops out of harms way and had to gain their trust, immediately. I am also a team player. I believe we all win when we are willing to give up something for the good of the whole.
If chosen for this seat, I will be dedicated to the success of the committee, on time and will have excellent attendance. I come from the background where your word is your bond. You can depend on me.
Please feel free to contact me if you have any questions or if you would like to meet with me to further get to know each other.
Sincerely willing to serve,
Dr. Martha D. Burnett-Collins, OD
Lt Col (ret), USAFR
ADVISORY COMMISSION APPLICATION
APPLICANT BIOGRAPHICAL INFORMATION
PART II
Please retain Part I for reference and return the completed application, Part II, to the Office of the City Clerk, 8401 Laguna Palms Way, Elk Grove, California 95758 by or before the application due date (December 7, 2022).
Please be advised, that this form will become a public record subject to disclosure upon request under the California Public Records Act.
BOARD/COMMISSION/COMMITTEE NAME:
DIVERSITY A
ND INCLUSION COMMISSION
NAME (First, Middle, and Last) City, State, and Zip)
EMAIL Addr
Resident of Elk Grove
Yes No
Registered Voter
Yes No
TELEPHONE (Home):
TELEPHONE (B usine
ss):
MAILING AD
EMAIL ADDRESS:
EMPLOYER NAME (Optional)
EMPLOYER ADDRESS (Optional)
PRESENT OCCUPATION OR TITLE:
HOW WILL YOU BE A DIVERSITY AND INCLUSION AMBASSADOR?
HAVE YOU SERVED ON AN ADVISORY GROUP BEFORE? IF YES, PLEASE EXPLAIN:
MEMBERS MUST ATTEND AT LEAST 70% OF ALL MEETINGS AND COMMISSION HOSTED EVENTS. IF APPOINTED, WILL YOU BE ABLE TO ATTEND MEETINGS REGULARLY AND DEVOTE THE TIME NECESSARY TO FULFILL YOUR DUTIES AS A MEMBER?
DO YOU OR IMMEDIATE FAMILY MEMBERS HAVE ANY RELATIONSHIP (PROFESSIONAL, FINANCIAL, OTHER) THAT MAY PRESENT A POTENTIAL CONFLICT OF INTEREST FOR THIS ADVISORY GROUP? ____ YES ___ NO IF YES, PLEASE EXPLAIN:
SPECIFIC TO THE APPOINTMENT SELECTION CRITERIA LISTED ABOVE, PROVIDE INFORMATION REGARDING YOUR LIVED EXPERIENCES
AND/OR PROFESSIONAL BACKGROUND THAT WILL PROVIDE SUFFICIENT INFORMATION REGARDING YOUR EXPERIENCE, COMMUNITY ACTIVITIES, OR OTHER QUALIFICATIONS TO ASSIST THE COUNCIL IN EVALUATING YOUR APPLICATION.
I DECLARE, UNDER PENALTY OF DISQUALIFICATION AND TERMINATION, THAT ALL STATEMENTS IN THIS APPLICATION ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.
APPLICANT’S SIGNATURE DATE
BACKGROUND INFORMATION
IS THERE ANYTHING YOU WOULD LIKE TO SHARE WITH THE CITY COUNCIL RELATED TO YOUR EXPERIENCE WITH DIVERSITY, EQUITY, INCLUSION, AND/OR SOCIAL JUSTICE?
Responses by Kyle Blehm
HOW WILL YOU BE A DIVERSITY AND INCLUSION AMBASSADOR?
The work of a Diversity and Inclusion Ambassador should be intersectional, with the understanding that every potential underrepresented group deserves to be spoken for. Support and advocacy for each underrepresented group should be radical and unwavering. Nobody counts until everybody counts. I practice this kind of radical acceptance and unwavering advocacy on a daily basis, both as a registered nurse and as the parent of a disabled child, and am fully confident that I would continue this work as a Diversi ty and Inclusion Ambassador for my community.
HAVE YOU SERVED ON AN ADVISORY GROUP BEFORE? IF YES, PLEASE EXPLAIN:
N/A
IF APPOINTED, WILL YOU BE ABLE TO ATTEND MEETINGS REGULARLY AND DEVOTE THE TIME NECESSARY TO FULFILL YOUR DUTIES AS A MEMBER?
I am fully prepared to attend at least 70% of meetings. I have very flexible work schedule and wonderful family support to provide childcare as needed.
DO YOU OR IMMEDIATE FAMILY MEMBERS HAVE ANY RELATIONSHIP (PROFESSIONAL, FINANCIAL, OTHER) THAT MAY PRESENT A POTENTIAL CONFLICT OF INTEREST FOR THIS ADVISORY GROUP? ____ YES _X_ NO IF YES, PLEASE EXPLAIN:
IS THERE ANYTHING YOU WOULD LIKE TO SHARE WITH THE CITY COUNCIL RELATED TO YOUR EXPERIENCE WITH DIVERSITY, EQUITY, INCLUSION, AND/OR SOCIAL JUSTICE? As the child of a same-sex couple and the parent of a disabled child, I have lifelong personal experience with diversity and the need for equity, inclusion, and social justice. I am deeply passionate about my role as an advocate for inclusion and equity, especially within the disabled community. I love where we live, but I feel strongly that, in terms of equity and inclusion (especially for the disabled community), there is much room for improvement in the City of Elk Grove, and would love the opportunity to be part of the solution.
BACKGROUND INFORMATION (none submitted)
1 Jason Lindgren
From: Kyle Blehm
Sent: Wednesday, December 7, 2022 11:02 PM
To: EG City Clerk
Subject: Diversity and Inclusion Ambassador
Attachments: diversity-and-inclusion-commission-application copy.pdf [EXTERNAL EMAIL]
It may be too late, but attached is my application. Thank you!
Take care,
Kyle Blehm
Sent from my iPhone
BOARD/COMMISSION/COMMITTEE NAME:
NAME (First, Middle, and Last) HOME ADDRESS (No. Street, City, State, and Zip) EMAIL Address
Resident of Elk Grove
Yes No
Registered Voter
Yes No
TELEPHONE (Home):
TELEPHONE (Business
MAILING ADDRESS (if different from home address)
EMAIL ADDRESS:
EMPLOYER NAME (Optional)
EMPLOYER ADDRESS (Optional)
PRESENT OCCUPATION OR TITLE:
HAVE YOU SERVED ON AN ADVISORY GROUP BEFORE? IF YES, PLEASE EXPLAIN:
DO YOU OR IMMEDIATE FAMILY MEMBERS HAVE ANY RELATIONSHIP (PROFESSIONAL, FINANCIAL, OTHER) THAT MAY PRESENT A POTENTIAL CONFLICT OF INTEREST FOR THIS ADVISORY GROUP? ____ YES ___ NO IF YES, PLEASE EXPLAIN:
APPLICANT’S SIGNATURE DATE
HOW WILL YOU BE A DIVERSITY AND INCLUSION AMBASSADOR?I will be a flexible working role model, Show understanding and empathy, Be a mentor, Be an ambassador outside the workplace, Boldly challenge others, Walk the talk. IS THERE ANYTHING YOU WOULD LIKE TO SHARE WITH THE CITY COUNCIL RELATED TO YOUR EXPERIENCE WITH DIVERSITY, EQUITY, INCLUSION, AND/OR SOCIAL JUSTICE? Workplace cultures strong in diversity, inclusion, and belonging have been linked to increased organizational productivity. I'm passionate about social & Racial Justice
BRANDI LOPES
Elk Grove, CA 95758 |
January 17, 2023
RE: Diversity and Inclusion Commission
To whom it may concern:
I'm applying for the Diversity and Inclusion Commission.
In my position as the Assistant to the President of SEIU Local 1000, I worked with our various Human Rights committees, they were The API Committee, African American Committee, LGBTQ Committee, and many more. This work was most rewarding to me because it was a great way to learn about and gain appreciation for other cultures and work with groups of dynamic, talented individuals. As a member of the Community Power group, we organized a “Shower Day” for the unhoused, worked with loaves & fishes and ran some community outreach “feeds”.
Elk Grove, and the Region as a whole, are among the country's most diverse areas. I look forward to working and serving on the Diversity and Inclusion Commission.
I have effective communication skills and the motivation to take on challenging work. I am confident that I have the drive, knowledge and experience you need.
Sincerely,
Brandi Lopes
BRANDI LOPES
| Elk Grove, CA 95758
Summary
Resourceful and meticulous Executive Assistant with over 15 years of results-oriented experience.
Managing and driving continuous operational improvement.
Orchestrated travel arrangements, meeting coordination and document creation by managing domestic and international flights and executive calendar. Versed in cross-cultural business environments.
Forward-thinking with experience aiding department leaders with key functions.
Gifted at managing busy schedules, organizing projects and providing stellar executive support.
Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Hardworking, reliable. Organized, proactive and punctual with a team-oriented mentality.
Skills
• Project management
• Staff development
• Training and mentoring
• Process Optimization/Improvements
• Time management abilities
• Meeting planning
• Travel
• Forward thinking
Experience
SEIU Local 1000 | Sacramento, CA
Assistant to the President
09/2015 - 8/2021
• Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
• Set up meeting and event logistics for senior management, including executives and the Board of Directors.
• Obtained signatures for important financial and legal documents.
• Participated in frequent communication with other
administrative team members, human resources and finance State of California / 1021 O Street, Sacramento, CA 95814 Governors’ receptionist / Administrative Assistant I - May 31- Present
department on special projects and events. • Attended conferences in person and via e-conference format to represent organization and the President.• Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations. • Arranged appropriate travel, Union leave, agendas, necessary contacts and other information for travel to and from the local 1000 Board of Directors. • Opened, read and wrote answers to routine letters and correspondence for the President.• Revised and maintained master calendar for appointments. • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees. •Researched topics of interest and culled gathered information to produce concise reports. • Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. • Orchestrated Board of Directors meetings and created agendas and meeting materials. • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives. •Processed executive subscriptions, license renewals, continuing education requirements and membership renewals. TruGreen | Sacramento, CABranch Employment Coordinator 1/2014-5/2014• Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.• Provided insight regarding job duties to optimize productivity.• Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction. • Strengthened traceability by developing organization systems for records, reports and agendas. • Developed processes and metrics that supported achievement of organization's business goals. • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies. • Supported executive decision-making by reporting on metrics and recommending actionable improvements. • Evaluated staff performance at multiple facilities and made recommendations for training improvement. • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, and morale and welfare documentation. LPAS Architecture + Design | Sacramento, CAAdministrative Assistant /Reprographics and Bindery Equipment Operator 4/2007-7/2011• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.• Liaised between internal and external stakeholders to provide updated project status and performance reports. • Directed client communication to appropriate department personnel and offered information to resolve inquiries, boosting client satisfaction. • Organized and maintained filing and document management systems by coordinating, archiving and purging files.• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. • Developed administrative processes to achieve organizational objectives and improve office efficiency. • Prepared packages for shipment by generating invoices and setting up courier deliveries. • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. • Inspected finished products, including bound and unbound items to identify defects or quality issues. • Trimmed edges of books to size using cutting machines, book trimming machines or hand cutters. • Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.