Police Recruitment Officer 02/2016 to 02/2019
San Mateo County Sheriff's Office – Redwood City, CA
• Developed and posted employment advertisements on job boards such as Indeed, Craigslist, Monster, ZipRecruiter, and LinkedIn. • Established and oversaw recruiting for multiple positions such as Correctional Officers, Deputy Sheriff's, IT technician, Legal Office Specialists, and Administrative positions. Conducted applicant tests and skill assessments. • Served as a link between management and employees by handling questions, interpreting and administering contracts. • Identified staff vacancies to quickly recruit, interview and select applicants to fill positions. • Established relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement and communication regarding open opportunities. • Utilized different software programs for Recruitment such as Workday, ATKS, Neogov and Excel. • Handled 300 calls per week to address customer inquiries and concerns. Operated and maintained applicant tracking and candidate management systems. Conducted 5 recruiting events per month to grow passive talent pipeline to prepare for future hiring needs • Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated new hire paperwork process
Area Sales Manager (Property Management) 07/2013 to 01/2016 Apartment List – San Francisco, CA
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. • Prepared sales presentations for clients showing the success and credibility of property management products. • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities. • Developed innovative marketing campaigns to increase engagement with a target demographic and drive brand exposure. • Led targeted training programs to educate staff on product benefits and service capabilities. • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Attracted new clientele and developed customer relationships by hosting product-focused events. • Built lasting relationships with clients through outstanding customer service interactions. • Applied relationship-driven strategies to lock in Property Management sales worth more than 200K in yearly revenue. • Coached 20 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 20%. Analyzed sales data and kept up to date with market trends. • Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation.
Assistant Director of Career Services
Heald College Of San Francisco – San Francisco, CA
08/2012 to 07/2013
• Recruited, trained, managed, supervised, and motivated Career Services Representatives and support staff • Ensured that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conducted Professional Standards evaluations on a quarterly basis. Conducted annual and semi-annual performance reviews of each employee reporting to Career Services. Worked with peer departments to ensure the overall success of the campus by delivering excellent customer service and student experience
• Oversaw interviews and listens to phone calls to provide feedback and coaching to ensure successful performance • Reviewed all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by the front desk • Ensured staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation • Tracked, monitored, and reported on progress toward start goals • Worked with the Career Services Director to ensure adequate resources to meet recruitment goals. Reviewed daily and weekly performance with career services staff standards. Submitted reports, forecasts, and other documents as required accurately and on time • Planned and conducted campus-based events like open houses, orientations, etc. • Corresponded with prospective students, applicants, and others seeking information on admissions standards • Provided input for budgets, training meetings, campus facilities, etc.
Education
Bachelor of Arts: Accountancy 06/2011
Arizona State University - Phoenix, AZ
• Gay, Lesbian & Straight Educators Network (GLSEN)
• Professional Association of Small Business Accountants • American Association of Finance and Accounting
• Member of National Association of Latino Fraternal Organizations Council (NALFO)