Franco Herrera, MS, RN, ITIL, CPHIMS
Engineer, clinician, healthcare leader
I have held positions in direct patient care, performance improvement, inpatient management, outpatient department management, and director of clinical operations. Prior to working in healthcare, I worked for Procter & Gamble (P&G) as a manufacturing engineer and financial analyst in my native Venezuela and as a sales associate for a tech startup in Mountain View, CA.
Current Employment:
Emeryville Director of Clinical Operations, Stanford Health Care, Emeryville, CA 6/18 – present Responsible for the clinical operations of the Emeryville SHC outpatient care center located in the San Francisco East Bay. The Emeryville outpatient center is a hospital-based outpatient facility that houses ~400 staff members, 17 specialty clinics or service lines, peri-operative services, and ancillary services such as pharmacy, nutrition, laboratory, and imaging. The center serves commercial, Medicare, and Medi-Cal patients. • Responsible for the Contribution Margin (CM) growth of the center’s service line portfolio, including program monitoring and evaluation, budget planning and monitoring, and quality and performance improvement to support service lines and organizational goals. The CM has seen an increase of 240% since 2018.
• Provide management, leadership, and accountability for effective strategic planning across multiple service lines like primary care as well as surgical and medical specialties. • Oversee operational and financial management of programs and projects that cross multiple departments and services, including program planning, development, and implementation. • Ensure optimal quality care, cost-effective services, and the safe work environment of the center. • Lead business development efforts for primary care and specialty care in the San Francisco East Bay region.
Previous employment:
Imaging Services Patient Care Manager, Stanford Health Care, Stanford, CA, 5/16 – 6/18 • Managed nursing operations (40 FTEs) and patient care at eight imaging sites in the San Francisco Bay Area to support over 350,000 diagnostic imaging exams and procedures annually. • Responsible for operational strategic planning, budget planning, capital requests, recruitment, HR management, site and service planning, adherence to American College of Radiology, CA Department of Public Health, and Joint Commission accreditation and regulatory standards, and performance and behavioral coaching of staff and management team.
• Supported rapid operational expansion, including activation of Emeryville site and service lines such as fluoro-guided spinal injections and MR-guided high intensity focused ultrasound (HIFU), and planning for new hospital opening in fall 2019.
• Successfully implemented and led difficult change to staffing models and daily operations in a complex department.
• Forged positive relationships within the department and the enterprise, including Employee and Labor Relations and in-house nursing union.
• Coached and mentored nursing leadership team and staff members with interest in management, quality, and education.
• Designed and supported implementation of Epic Radiant. • Led a quality improvement project to improve physician ordering of medications associated with imaging exam protocols.
• Led, sponsored, and participated in several quality improvement projects aimed at decreasing waste, generating revenue, and improving the patient experience.
Long-term Care Nurse Manager, Laguna Honda Hospital, San Francisco, CA, 5/14 – 5/16 • Directed and managed 60 FTEs and ensured staffing coverage for 24-hour operations using an automated staff scheduling system.
• Assessed, planned, implemented, and evaluated care using patient outcomes data. • Maintained, monitored, and promoted a patient-centered philosophy that supports autonomy, dignity, and rights of patients and staff.
• Represented the nursing division in a variety of committees throughout the hospital, including Quality and Safety, EMR transition workgroup, and Infection Control.
Medical and Surgical Performance Improvement Coordinator, San Francisco General Hospital, San Francisco, CA, 5/10 - 4/14
• Ensured implementation of evidence-based practices resulted in measurable improvements in care and outcomes.
• Provided support to Medical Surgical performance improvement activities including the facilitation of committees/teams, shared governance councils, and consultation to service lines regarding performance improvement.
• Trained managers and clinicians on performance improvement philosophy, tools and methods. • Co-chaired Quality & Safety Council (Shared Governance) o Crafted council’s vision, mission and goals.
o Enlisted key strategic leaders across nursing and other disciplines. Established a formal reporting link to both the Quality Improvement & Regulatory Affairs Departments. o Organized the bimonthly Nursing Quality Forum to discuss quality improvement and safety initiatives across nursing departments.
o Restructured the hospital-wide nursing sensitive indicators reporting system. • Member of the Medicine Service Quality Improvement Committee • Member of the Community Outreach Committee
Intermediate neuro/trauma ICU staff nurse, San Francisco General Hospital, San Francisco, CA, 11/06-5/10 • Scheduled, coordinated, and delivered care to acutely ill patients in a 29-bed unit serving neurology, neurosurgery, trauma, general surgery, internal medicine, family practice, orthopedics, and behavioral health patient populations.
• Acted as one of the charge nurses who directed and supervised patient care provided by nursing staff assigned to this unit.
• Provided patient and family teaching about reason for admission, discharge care, and preventive care. • Founded the first unit-based Journal Club.
• Participated in the development and implementation of computerized charging in the medical-surgical areas.
• Risk Management Committee nursing staff representative • SF Department of Public Health Nursing Leadership Council nursing staff representative Experience prior to healthcare
• Graphic designer, independent contractor, San Francisco, CA, 2002-2008 • Restaurant food server, Clift Hotel, San Francisco, CA, 2001-2005 • Latin America Sales Associate, Dasar, Mountain View, CA, 2000-2001 • Financial analyst, Procter & Gamble, Caracas, Venezuela, 1996-1999 Education
• Developing Trusted Leaders, Intermountain Healthcare Leadership Institute, UT, 2021 • Master of Science in Nursing Science and Healthcare Leadership, UC Davis, Davis, CA, 2013 • Bachelor of Science in Nursing, Samuel Merritt University, Oakland, CA, 2006 (Cum Laude) • Bachelor of Science in Production Engineering, Universidad Simon Bolivar, Caracas, Venezuela, 1996 Professional organizations
• Healthcare Information and Management Systems Society (HIMMS) • Association for Radiologic and Imaging Nursing (ARIN) • Association for California Nurse Leaders (ACNL)
Lectures
• HealthPATH Young Men of Color Panelist at Alameda Health System, Oakland, CA – 6/18 & 6/19 • Samuel Merritt University Career Fair, Oakland, CA — 3/17 • Panelist at the Academy of Health Sciences at Burton High School, San Francisco, CA — 4/10 • Rounding with a Purpose, Beacon Quarterly Meeting, Santa Clara, CA — 4/10 • Highlights from Practical and Tactical, Beacon Quarterly Meeting, South San Francisco, CA — 1/10 • Emerging Technologies @ SFGH, Beacon Quarterly Meeting, South San Francisco, CA — 4/09 Certifications
• Black Belt Six Sigma certification course, Stanford University, CA, Sep 2022 (expected) • Certified Professional in Health Information and Management Systems (CPHIMS) • IT Service Management Foundations Certification (former ITIL)