RESOLUTION NO. 24-
Resolution Of The City Council Of The City Of Emeryville Authorizing The City Manager To Enter Into An Agreement With CallTower To Provide Telephone Services and Microsoft Licensing In The Amount Of Two Hundred Twenty-Three Thousand Four Hundred Fifty-Three Dollars and Sixty-Six Cents ($223,453.66), And As Adjusted By Taxes, Fees, And Phone Line Count Changes WHEREAS, the City’s existing telephone services have been in place since 2008; and WHEREAS, the City desires to obtain a more modern telephone service utilizing Microsoft Teams; and
WHEREAS, the City reviewed proposals from multiple vendors; and WHEREAS, the City determined that the proposal from CallTower was the best fit for the City; now, therefore, be it
RESOLVED, that the City Council of the City of Emeryville authorizes the City Manager to enter into an agreement with CallTower to provide telephone services and Microsoft Licensing in the amount of two-hundred twenty-three thousand four hundred fifty-three dollars and sixty cents and as adjusted by taxes, fees, and phone line count changes over the course of the term.
ADOPTED, by the City Council of the City of Emeryville at a regular meeting held Tuesday, March 5, 2024, by the following vote:
AYES:
NOES:
ABSTAIN:
ABSENT:
MAYOR
ATTEST: APPROVED AS TO FORM:
CITY CLERK CITY ATTORNEY
DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2
STAY CONNECTED, STAY AHEAD
SOLUTION &
PRICING
PROPOSAL
Prepared for City of Emeryville
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide.
CallTower provides, integrates and supports industry-leading solutions, including Operator Connect Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / Dedicated Instance, Cisco® CCPP, Zoom (BYOC), Zoom Phone, Zoom One, CT Cloud UCaaS and four contact center options, including Five9 for business customers.
ONE-STOP-SHOP SECURITY, STABILITY, SCALABILITY PROJECT MANAGEMENT Full turn-key solution
One invoice
One support call
Dedicated circuits
Fully managed handsets,
headsets and conference rooms
Benefits of OPEX vs CAPEX
One platform to monitor
End-to-end private cloud
environment
Faster troubleshooting
No finger pointing between
solution providers
One project team for design/changes
Faster deployment times
Easy-to-use solution management tool
GLOBAL REACH
EXPANDED REACH TO MORE THAN 70+ COUNTRIES
www.calltower.com [email protected] (800) 347-5444
+ + +
Contact Center
Microsoft 365
Contact Center
[email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 www.calltower.com [email protected] (800) 347-5444
THE CALLTOWER TEAM.
OUR CUSTOMERS MATTER MOST.
WE ARE HERE TO HELP!
CallTower solution experts are available 24/7/365 via phone - (800) 347-5444, - [email protected] email and chat - www.calltower.com. We also have an array of helpful tips at uc.solutions to help you answer questions fast.
CERTIFIED MULI-TIERED SUPPORT TEAMS
Our unmatched implementation, training and support teams have deployed and supported thousands of users, enabling solutions around the corner and across the globe. All projects receive a designated product manager who secures a seamless implementation and training success plan.
CALLTOWER CONNECT
CallTower enables our Customers to manage rapidly changing technologies through Connect - a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their communication services.
CUSTOMER SUCCESS TEAM
CallTower customers are further empowered by their Customer Success Team. This team works closely with the customers to deliver streamlined processes.
Customer Support Plan https://www.calltower.com/support/client-support-plan/ Network Status https://www.calltower.com/support/network-status/ Support & Implementation Paths https://www.calltower.com/support/escalation-paths/ Client Success Escalation Paths https://www.calltower.com/support/client-success-escalation-path/ CallTower Advantage https://info.calltower.com/hubfs/CallTower%20Advantage.pdf Operator Connect
GCC High Direct Routing
SIP PREM
BASED
SOLUTION
ANALOG/PSTN
CONTACT CENTER
SMS / MMS TEXT
UNITE/CRM
RECORDING
BOOST/SD-WAN
Managed MSFT 365 Services
Dedicated
Instance Calling
CISCO PHONES
SECURITY PSTN GLOBAL
EMERGENCY Contact Center SERVICES
One Click
Contact Center
[email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 CALLTOWER’S PARTNERSHIPS. WHICH SOLUTION FITS BEST?
CALLTOWER’S CUSTOMERS
Anthony Lopez, Tourneau,
Senior Director of Technology
To replace our current system would have been $300,000 CapEx plus we were spending $25,000 monthly on calling plans. With CallTower, we invested $15,000 on our monthly recurring license model. www.calltower.com [email protected] (800) 347-5444
[email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 www.calltower.com [email protected] (800) 347-5444
Thank you for choosing CallTower and Welcome to the CallTower family.
We want you to have a wonderful experience onboarding with CallTower.
Let’s review the next steps are for a successful implementation so everyone is on the same page.
All items below must be completed to move into implementation.
PLEASE NOTE: AN IMPLEMENTATION MANAGER WILL NOT BE ASSIGNED UNTIL THE ITEMS BELOW ARE COMPLETE:
All documents are signed and dated
Payments terms must be filled out on the agreement.
Payment for the Deposit and NRC. An invoice for this amount will be sent by CallTower to customer.
Online questionnaire that is sent by CallTower to customer.
Contact Center form if applicable
CT Cloud Boost form if applicable
Customer Signature Date
Once all items above have been completed, CallTower will initiate implementation/onboarding discussions within the next 2 business weeks. Our implementation timelines can vary from one week to a few months, depending on the complexity of the implementation. We will work with your team to implement the services in a timely and acceptable fashion.
Please begin to familiarize yourself with CallTower’s scope of work (SOW) requirements. This SOW will be customized based on the services that have been ordered and discussed with your assigned Implementation Project Manager on your kickoff call.
https://www.uc.solutions/General_CallTower_Info/CallTower_Information/Scope_Of_Work_Documents Please review CallTower’s guidelines for porting of phone numbers. Knowledge of our process will assist in setting the porting timelines.
https://www.uc.solutions/General_CallTower_Info/CallTower_Information/CallTower_Information_- _DID_Porting_Timelines_And_Process
This notice has been provided to set appropriate expectations and ensure a smooth onboarding experience. If you have any questions, please reach out to CallTower Sales Ops Team at [email protected].
[email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B 01/30/2024
DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Summary Service Order
Description Monthly
Recurring Non Recurring
Company Wide Services $0.00 $7,359.13
City Hall $1,453.45 $24,995.43
Corp Yard $115.74 $52.92
Emeryville Center Of Community Life (ECCL) $288.40 $302.79 Emeryville Child Development Center (ECDC) $271.34 $421.51 Fire Station 2 / EOC $149.02 $70.56
Police $671.12 $505.65
Pool $37.04 $22.82
Senior Center $171.92 $241.05
Term: Total MRC Total NRC
36 Months $3,158.03 $33,971.86
_________________________
Authorized Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
Q 1 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B 01/30/2024 John Kennedy City Attorney
DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Company Wide Services Service Order
Description Qty Price Monthly
Recurring Non Recurring
Implementation Charge 1 $0.00 $0.00 $1,495.00
MS Teams OC DID Assignment Professional Service 8 $0.00 $0.00 $1,199.60 MS Teams OC Auto Attendant Professional Services 5 $0.00 $0.00 $750.00 MS Teams OC Call Queue Professional Services 5 $0.00 $0.00 $249.75 Professional Services for Teams Extension Dialing 1 $0.00 $0.00 $500.00 DID Activation/Port Fee 337 $0.00 $0.00 $1,664.78
Platinum Training 1 $0.00 $0.00 $1,500.00
Term: Total MRC Total NRC
36 Months $0.00 $7,359.13
Q 2 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
City Hall Service Order
Description Qty Price Monthly
Recurring Non Recurring
Premium AutoAttendant 1 $12.95 $12.95 $150.00
DID United States 178 $0.49 $87.22 $97.90
CT Cloud Fax Complete (Inbound & Outbound) 13 $9.95 $129.35 $143.00 E911 Surcharge 72 $0.69 $49.68 $0.00
CT Cloud Voice Hunt Group MLHG 1 $4.95 $4.95 $5.49
Microsoft Teams Phone StandardYM 72 $8.00 $576.00 $648.00 NRC Discount 100 % $648.00
MS Teams OC Unlimited 72 $7.95 $572.40 $635.04
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
CT Cloud Voice StandAlone Voicemail Box 1 $5.00 $5.00 $15.00 Yealink MP56 Teams Phone Purchase 65 $264.00 $0.00 $17,160.00 Yealink MP54 Teams Phone Purchase 31 $219.00 $0.00 $6,789.00 Term: Total MRC Total NRC
36 Months $1,453.45 $24,995.43
Q 3 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Corp Yard Service Order
Description Qty Price Monthly
Recurring Non Recurring
E911 Surcharge 6 $0.69 $4.14 $0.00
Microsoft Teams Phone StandardYM 6 $8.00 $48.00 $54.00 NRC Discount 100 % $54.00
MS Teams OC Unlimited 6 $7.95 $47.70 $52.92
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
Term: Total MRC Total NRC
36 Months $115.74 $52.92
Q 4 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Emeryville Center Of Community Life (ECCL) Service Order Description Qty Price Monthly
Recurring Non Recurring
Premium AutoAttendant 1 $12.95 $12.95 $150.00
E911 Surcharge 15 $0.69 $10.35 $0.00
CT Cloud Voice Hunt Group MLHG 1 $4.95 $4.95 $5.49
Microsoft Teams Phone StandardYM 15 $8.00 $120.00 $135.00 NRC Discount 100 % $135.00
MS Teams OC Unlimited 15 $7.95 $119.25 $132.30
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
CT Cloud Voice StandAlone Voicemail Box 1 $5.00 $5.00 $15.00 Term: Total MRC Total NRC
36 Months $288.40 $302.79
Q 5 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Emeryville Child Development Center (ECDC) Service Order Description Qty Price Monthly
Recurring Non Recurring
Premium AutoAttendant 1 $12.95 $12.95 $150.00
E911 Surcharge 11 $0.69 $7.59 $0.00
CT Cloud Voice Hunt Group MLHG 1 $4.95 $4.95 $5.49
Microsoft 365 Business StandardYM 11 $12.50 $137.50 $154.00 MS Teams OC Unlimited 11 $7.95 $87.45 $97.02
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
CT Cloud Voice StandAlone Voicemail Box 1 $5.00 $5.00 $15.00 Term: Total MRC Total NRC
36 Months $271.34 $421.51
Q 6 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Fire Station 2 / EOC Service Order
Description Qty Price Monthly
Recurring Non Recurring
E911 Surcharge 8 $0.69 $5.52 $0.00
Microsoft Teams Phone StandardYM 8 $8.00 $64.00 $72.00 NRC Discount 100 % $72.00
MS Teams OC Unlimited 8 $7.95 $63.60 $70.56
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
Term: Total MRC Total NRC
36 Months $149.02 $70.56
Q 7 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Police Service Order
Description Qty Price Monthly
Recurring Non Recurring
Premium AutoAttendant 1 $12.95 $12.95 $150.00
E911 Surcharge 38 $0.69 $26.22 $0.00
CT Cloud Voice Hunt Group MLHG 1 $4.95 $4.95 $5.49
Microsoft Teams Phone StandardYM 38 $8.00 $304.00 $342.00 NRC Discount 100 % $342.00
MS Teams OC Unlimited 38 $7.95 $302.10 $335.16
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
CT Cloud Voice StandAlone Voicemail Box 1 $5.00 $5.00 $15.00 Term: Total MRC Total NRC
36 Months $671.12 $505.65
Q 8 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Pool Service Order
Description Qty Price Monthly
Recurring Non Recurring
E911 Surcharge 1 $0.69 $0.69 $0.00
Microsoft 365 Business StandardYM 1 $12.50 $12.50 $14.00 MS Teams OC Unlimited 1 $7.95 $7.95 $8.82
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
Term: Total MRC Total NRC
36 Months $37.04 $22.82
Q 9 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Senior Center Service Order
Description Qty Price Monthly
Recurring Non Recurring
Premium AutoAttendant 1 $12.95 $12.95 $150.00
E911 Surcharge 8 $0.69 $5.52 $0.00
CT Cloud Voice Hunt Group MLHG 1 $4.95 $4.95 $5.49
Microsoft Teams Phone StandardYM 8 $8.00 $64.00 $72.00 NRC Discount 100 % $72.00
MS Teams OC Unlimited 8 $7.95 $63.60 $70.56
MS Teams OC AA or CQ (Resource Account Calling
Plan) Unlimited
2 $7.95 $15.90 $0.00
CT Cloud Voice StandAlone Voicemail Box 1 $5.00 $5.00 $15.00 Term: Total MRC Total NRC
36 Months $171.92 $241.05
Q 10 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
SELECTED ITEM DESCRIPTIONS
Outbound International Rates can be found at
https://info.calltower.com/hubfs/CallTower%20International%20DID.pdf International In Country Rates can be found at
https://info.calltower.com/hubfs/CallTowerInCountryRateDeck.pdf CT Cloud Fax Complete (Inbound & Outbound)
Fax to email and email to fax. unlimited Inbound and outbound faxes. Inbound faxes come into email inbox as a TIFF or PDF file. Outbound faxes are sent as an email The contents of your email will be the fax when no attachment When attaching a file the email contents will be the cover letter and the attachment will transmit as fax pages. Attachments must be PDF, HTML or TXT.
CT Cloud Voice Hunt Group MLHG
Hunt group / MLHG for CT Cloud Voice. No queuing.
CT Cloud Voice StandAlone Voicemail Box
VIrtual Extension, no physical phone, voicemail only no line forwarding DID United States
Phone number assigned to a future phone line. Additional DID purchases allow for a block of phone numbers for future growth.
DID Activation/Port Fee
Fee to port and/or order new US domestic numbers
E911 Surcharge
E911 Surcharge
Implementation Charge
This is a personalized implementation service. CallTower tailors your system and helps you configure features important to you. The service includes: Tenant Setup, User Setup, Device Provisioning, Dedicated Implementation Manager & Additional Technical Resources if needed, Project Meetings, Porting Management, and Circuit Ordering. Additional charges may apply for professional services which may include custom scripts, engineering support, etc.
MS Teams OC AA or CQ (Resource Account Calling Plan) Unlimited Per Auto Attendant or per Call Queue fee Includes inbound DID usage. Toll free inbound available at additional charge. Does not include tenant configuration. CallTower requires a SFB and Teams Administrator Service Account.
MS Teams OC Auto Attendant Professional Services
Professional service fee charged per auto attendant. CallTower requires a SFB and Teams Administrator Service Account.
MS Teams OC Call Queue Professional Services
Professional service fee charged per call queue. CallTower requires a SFB and Teams Administrator Service Account.
Q 11 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
SELECTED ITEM DESCRIPTIONS
Outbound International Rates can be found at
https://info.calltower.com/hubfs/CallTower%20International%20DID.pdf International In Country Rates can be found at
https://info.calltower.com/hubfs/CallTowerInCountryRateDeck.pdf MS Teams OC DID Assignment Professional Service
Professional Service fee per location for setting DID/Phone assignment by CallTower. Customer must provide a spreadsheet for use by engineers. CallTower requires a SFB and Teams Administrator Service Account. This is a onetime event. Additional batches for the location will incur additional fees.
MS Teams OC Unlimited
Per user fee for MS Teams Operator Connect. Includes a DID and unlimited domestic US calling. Calling plan requires the Phone System and Audio Conferencing with all Office 365 license excluding the Microsoft Office 365 E5 license. Access to international calling per CallTower's international rate plan. THIS SKU CANNOT BE COMBINED WITH METERED USAGE WITHIN THE SAME CALLTOWER CUSTOMER.
THIS SKU CAN ONLY BE USED FOR CUSTOMERS WITH 50+ TOTAL SEATS.
Microsoft 365 Business StandardYM
Best for businesses that need Office apps across devices plus professional email, cloud file storage, and online meetings & chat. For businesses with up to 300 employees.
Microsoft Teams Phone StandardYM
For organizations that need call management capabilities (make, receive and transfer calls) in the cloud and use the Office 365 admin center to manage users.
Platinum Training
This includes (2) 1hour end user training where one of our expert trainers will guide your users through the key features and functionalities of your product. Also, (1) 30minute Q&A session for after the go live to have your users’ questions answered in realtime by a trainer. (1) 45minute live admin training and (1) 30 minute training customization meeting. Lastly, an ondemand training module will be provided that will give additional resources including email templates, guides and more.
Premium AutoAttendant
Feature rich automated attendant, time of day features, special day and holiday scheduling, full keypad configurable for all available transfer options and nested menu with multiple announcement support.
Professional Services for Teams Extension Dialing
Professional Services for Teams Extension Dialing. Includes up to a maximum of 4 hours of CallTower Engineering to setup extension dialing within an organization with a standard setup. Final approval required by engineering prior to implementation for all extension designs. This is a onetime event. Additional batches will incur additional fees. Limited by Microsoft normalization rule restrictions.
Q 12 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
SELECTED ITEM DESCRIPTIONS
Outbound International Rates can be found at
https://info.calltower.com/hubfs/CallTower%20International%20DID.pdf International In Country Rates can be found at
https://info.calltower.com/hubfs/CallTowerInCountryRateDeck.pdf Yealink MP54 Teams Phone
Yealink MP54 cost effective phone for Teams. 4" touch screen, dedicated teams button for MeetNow, 1x USB port for headsets / BT dongle / WiFi dongle, dual port Gigabit Ethernet. PoE supported, power supply not included.
Yealink MP56 Teams Phone
Yealink MP56 Microsoft Teams native phone. Features Android 9 OS, 7 inch touch screen, magnetic handset, built in Bluetooth, dualband 2.4G/5G WiFi, and dual port Gibabit Ethernet. 1xUSB port, dedicated MS Teams button, PoE. Power supply not included.
Q 13 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
Service Agreement
This Services Agreement (the "Agreement") between CallTower, Inc. ("CallTower"), a Delaware corporation with its principal place of business located at 10701 S River Front Pkwy, South Jordan, UT 84095, and City of Emeryville (the "Customer"), a California _________________________ (Business Definition) with its principal place of business located at 1333 Park Avenue Emeryville, CA 94608, (the full location), is entered into as of the 9th day of January, 2024 (the "Effective Date").
WHEREAS: CallTower provides Unified Communications as a Service and is committed to support its customers with the best technology, people, and communications solutions available.
WHEREAS: Customer desires to subscribe to the services offered by CallTower:
NOW THEREFORE, the parties agree as follows:
1. The following definitions shall apply to this Agreement:
1.1. Services: Services refer to the range of communications applications delivered by CallTower commonly referred to as Unified Communications.
1.2. Service Order: Service Order is a document that specifies a collection of Services to be delivered to Customer's specific location or locations, or to specific users, and may be adjusted from time to time as the Customer's contracted Services increase or decrease.
Service Orders are provided as attachments to this Agreement.
1.3. Installation Date: Installation Date refers to the date that is targeted by CallTower and Customer for which Services are to be activated.
1.4. Activation Date: Activation Date is the date on which Services in the Service Order are substantially ready for activation and is independent of number porting, unless otherwise agreed to by CallTower and Customer. Service Orders may have or specify varying Activation Dates with the exception of Cisco Webex Licensing. Billing will begin on the agreed upon date between CallTower and Customer.
2. CallTower agrees to provide to Customer the Services specified in the Service Order(s) attached hereto. Each Service Order will be executed by the Parties and may be amended from time to time as Customer's needs change.
3. This Agreement shall apply to each Service Order and the Term specified in the Service Order shall commence on the Activation Date of the Services (or the applicable Service) in such Service Order.
4. Billing for Services in each Service Order and any applicable fees will commence on the Activation Date(s) for such Service(s).
5. All stated Installation Dates are approximate; CallTower will not be deemed to be in default, nor shall it be liable for any damages or loss resulting from delays in installation but will use commercially reasonable efforts to achieve the committed Installation Dates.
6. Customer will cooperate fully with CallTower, and Customer will designate CallTower or CallTower's agent to transfer service from Customer's current vendor of telecommunications services to CallTower, including Customer's current telephone numbers, and will provide such other network information required for CallTower to provide service to Customer. Customer will authorize CallTower as its agent for the limited purposes of submitting the Number Portability Authorization Form on Customer's behalf and signing Customer's name on forms of authority to Customer's current vendor of telecommunications services to transfer Customer's number to CallTower as vendor of record.
Customer must comply with all current vendor financial and other requirements necessary for porting of numbers to CallTower and is responsible for any charges imposed by Customer's current vendor or CallTower in relation to any porting request up to four dollars and ninetyfour cents. CallTower will use commercially reasonable efforts to port Customer's number on or before the requested cut over date but will have no liability to Customer for any delays in porting.
7. Customer is responsible for complying with the Desktop, Hosted Exchange and Site Readiness Requirements, included in this document and satisfying other technical requirements necessary for CallTower to deliver CallTower Services to Customer. Applicable equipment purchases are final.
8. Customer will comply with CallTower's Terms of Use as posted on CallTower's web site. https://www.calltower.com/resourcestraining/termsofuseforcustomers/
9. Customer confirms the Customer representations and warranties set forth in the Terms of Use.
10. Customer acknowledges that the Terms of Use include, but are not limited to, provisions addressing Emergency Calling, Enhanced 911, Basic 911, and Customer's responsibility in connection with Emergency Calling. CallTower disclaims any and all liability or responsibility in the event Customerprovided registered location information is inaccurate or out of date. Customer shall indemnify and hold harmless CallTower from any claim or action arising out of misrouting of 911 calls, including but not limited to Customer's failure to follow correct procedures for notifying CallTower of the locations of phones for 911 calling or its providing incorrect information to CallTower.
11. The initial term of each Service Order will begin on the Activation Date(s) for the Service(s) and will continue for the period specified in the Service Order(s). Thereafter, each Service Order shall renew automatically for successive twelve (12) month periods if not terminated or extended by either party by written notice of nonrenewal or extension at least thirty (30) days prior to the end of the then current term. If Customer provides such written notice of nonrenewal or extension, CallTower will continue to provide the Services until terminated by Customer on a month to month basis at 110% of the current billing line item in effect at the end of the then current term.
12. All sales, services and use taxes which are imposed by any government entity on the fees for any of the Services (other than taxes relating to CallTower's net income) shall be the sole responsibility of Customer, whether set forth in an invoice or not and regardless of when imposed or assessed, and shall not be considered a part of, or an offset against, fees for the Services.
13. Either party may terminate this Agreement for cause as set forth below or without cause at any time with 30 days written notice.
14. If Customer terminates this Agreement or any Service Order without cause, Customer shall pay (i) CallTower's monthly charge for each month through the expiration date of the last to expire of any then current Service Order in effect (the "Termination Date"), and all Service Orders will terminate on such Termination Date and (ii) CallTower's expenses and fees associated with premature termination.
Q 14 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
15. Customer may terminate this Agreement for cause by providing CallTower written notice of termination in the event that CallTower fails to provide Service consistent with the Service Level Agreement ("SLA") posted on CallTower's web site; provided Customer first provides CallTower with written notice specifying the failure in Service and Service is not reestablished to the levels specified in the Service Level Agreement within ten (10) business days of CallTower's receipt of the notice describing such failure. Notwithstanding any such termination by Customer, Customer shall pay for all Services under all Service Orders up to the date of termination, net of any applicable service credits as set forth in the SLA related to failure of CallTower to meet the Service levels specified in the SLA.
16. CallTower shall have the right to terminate this Agreement for cause if all fees due CallTower are not paid in full within ten (10) days after CallTower provides Customer with written notice of nonpayment. In the event of termination of Services for cause, (i) CallTower may cease providing any or all of the Services and (ii) Customer shall pay CallTower a lump sum, within fifteen (15) days of the effective date of termination, equal to the sum of (A) CallTower's monthly charge for each month through the expiration date of the last to expire of any then current Service Order in effect and (B) CallTower's expenses and fees associated with premature termination.
17. Customer grants CallTower the authorization to process payments based on the selection made in this document. If Customer does not pay an invoice when due, CallTower may charge a late payment fee on the overdue amount equal to eighteen percent (18%) per annum or the maximum legal rate permitted by law, whichever is less.
18. Customer can reduce Services under any Service Order at any time; however total billing for Services cannot be reduced by more than 10% in any rolling 12month period. This reduction of Service does not apply to Cisco Flex and Microsoft NCE Licensing.
19. CallTower will not be responsible for any real or reported losses incurred by Customer alleged to result from acts or omissions by CallTower or for any indirect, incidental, consequential, special or exemplary damages. CallTower's full liability is limited to a credit based upon the value of CallTower's Services delivered to Customer, as defined in CallTower's Service Level Agreement.
20. With the exception of CallTower's enforcement of its intellectual property rights, Customer and CallTower agree that any and all controversies, claims, or disputes arising out of, relating to, or resulting from this Agreement, shall be subject to binding arbitration in Salt Lake City, Utah administered by the American Arbitration Association (“AAA”) and that the arbitrator will be selected in a manner consistent with the AAA rules. Customer waives any right to participate in class action litigation or class wide arbitration as a class representative, a class member, or in any other capacity whatsoever.
21. This Agreement shall be binding upon, and inure to the benefit of, the successors, representatives, administrators and assignees of the parties hereto.
22. The unenforceability of any provision of this Agreement shall not impair the enforceability of any other part of this Agreement.
23. This Agreement constitutes the entire understanding and agreement of the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements or understandings, whether written or oral, between the parties.
24. This Agreement shall be governed by the laws of the State of Utah (irrespective of its choice of law principles). The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
25. Customer and CallTower agree that all details of this Agreement, included but not limited to pricing, product bundles, Customer information, and CallTower information shall be considered proprietary and confidential.
26. The relationship of CallTower and Customer is that of independent contractors. Neither party nor its employees, consultants, contractors or agents are agents, employees, partners or joint venturers of the other party, nor do they have any authority to bind the other party by contract or otherwise to any obligation.
27. No delay or default in performance of any obligation by either party, excepting all obligations to make payments, shall constitute a breach of this Agreement to the extent caused by acts of God, war, government action, acts of terrorism, fire, flood, storm, explosion, earthquake or other causes that are not foreseeable and are beyond the reasonable control of the other party.
28. The parties execute this Agreement effective as of the Effective Date.
29. CallTower is committed to maintaining the privacy of its customers. For CallTower's Customer Proprietary Network Information (CPNI) policy, please see https://www.calltower.com/resourcestraining/customerproprietarynetworkinformationpolicy/. For information on California Consumer Privacy Act (CCPA) certification, please see https://www.calltower.com/resourcestraining/californiaconsumerprivacyactcertification/ _________________________
CallTower Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
_________________________
Authorized Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
Q 15 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B City Attorney City Attorney 01/30/2024
DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
PAYMENT TERMS AND METHODS
Check Options:
____ 30 Day Payment Terms, Pay By Check or Customer Initiated ACH: NRC and 2 Month Deposit Paid Upfront
____ 10 Day Payment Terms, Pay By Check or Customer Initiated ACH: NRC and 1 Month Deposit Paid Upfront
Credit Card Option (Initiated by CallTower Monthly):
____ 30 Day Payment Terms, Customer Authorizes CallTower to Initiate Credit Card Payments Automatically With The Credit Card Information Provided Below (Requires NRC's and 1 Month Deposit paid Upfront):
Credit Card Number: ________________________________________ Expiration Date: __________/__________/__________
CVE Number:______________________________________
Billing Address:________________________________________________________________________ ______________________________
Signature:
______________________________
Print Name:
_________________________
Date:
ACH/ECheck Option (Initiated by CallTower Monthly):
____ 30 Day Payment Terms, Customer Authorizes CallTower to Initiate ACH/ECheck Automatically With The ACH Information Provided in the Attachment Below (Requires NRC's Upfront and No Deposit) MAIN CONTACT
Mike Parenti
[email protected]
_________________________
CallTower Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
_________________________
Authorized Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
Q 18 [email protected] WWW.CALLTOWER.COM (800) 3475444
X
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B City Attorney John Kennedy 01/30/2024
DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
NRC's And Deposit Payment Options
Check Options:
____ Customer Agrees To Pay NRC's/Deposit Via Check with 30 Days of Signature Credit Card Options:
____ Customer Authorizes CallTower to Initiate Payment for NRC's/Deposit Using the Credit Card Information Below:
Credit Card Number: ________________________________________ Expiration Date: __________/__________/__________
CVE Number:______________________________________
Billing Address:________________________________________________________________________ ______________________________
Signature:
______________________________
Print Name:
_________________________
Date:
ACH/ECheck Option:
____ Customer Authorizes CallTower to Initiate Payment for NRC's/Deposit Using the ACH Information Provided in the Attached Form
Tax Exemption
____ Customer is Tax Exempt and Agrees to Provide Tax Exemption Forms Accounts Payable Contact Information:
____ Customer Elects to Receive Invoices via Email at the Email Address(s) Provided Below:
Email:__________________________________________________________________________ ____ Customer Elects to Receive Invoices via Mail at the Address Provided Below:
Address:________________________________________________________________________ _________________________
CallTower Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
_________________________
Authorized Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
Q 19 [email protected] WWW.CALLTOWER.COM (800) 3475444
X
X
[email protected]
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B John Kennedy 01/30/2024 City Attorney
DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2 Quote #1033274 Date: 01/09/2024
Exp Date: 02/08/2024
City of Emeryville
AUTHORIZATION AGREEMENT FOR AUTOMATIC PAYMENTS
City of Emeryville ("Customer") hereby authorizes and directs CallTower and the Bank named below to initiate variable entries to the checking account designated below for the purpose of making payments due from the Customer to CallTower pursuant to the Services Agreement between Customer and CallTower.
Customer hereby represents and agrees that such checking account is and will continue to be maintained primarily for business purposes.
Customer further agrees that it will maintain at all times sufficient balances in such account to allow CallTower and the Bank named below to charge such account for the amounts due from Customer to CallTower under the Services Agreement between Customer and CallTower.
Customer is attaching a blank copy of the Customer's check for reference purposes.
Depository Name (Financial Institution) Branch Branch Phone Number Branch City Branch State and Zip Code
ABA/Routing Number (Located between |: |: on bottom of check) Financial Account Number Company Corporation Name on Account
Authorized Signature on Account (Please Print)
Customer Authorized Signature Date
_________________________
Authorized Signature:
_________________________
Print Name:
_________________________
Title:
_______________________
Date:
Q 20 [email protected] WWW.CALLTOWER.COM (800) 3475444
DocuSign Envelope ID: 671452BB-D5B6-4308-9318-F410E37D163B DocuSign Envelope ID: F5C9D7A2-A0F0-444E-8A7D-5C7DB3CF84F2