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GSH Group Proposal for Facilities Management Services July 2024 g
B. Technical Proposal Format
Technical Proposals shall include the necessary information to establish the firm's expertise and qualifications to accomplish all tasks as set forth in Part II Technical Specifications General and Part III Scope of Work - Detailed. Technical and Cost Proposals shall reflect and include the necessary level of effort required to provide the services described in this RFP throughout the contract term. Firms are urged to be clear and concise in the preparation of proposals. Failure by the Proposer to respond completely to the Technical Proposal may result in rejection of the Proposal as non-responsive.
Proposal for Engineering Services
GSH Group - July 10, 2020
Proposal for
CITYWIDE MAINTENANCE / CONSTRUCTION SERVICES
FY 2024/2027
Prepared by George S. Hall, Inc.
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GSH Group Proposal for Facilities Management Services July 2024 Table of Contents
Cover Letter.....................................................................................................................................3 Proposal – Scope of Available Services.............................................................................................5 Circle of Service ...........................................................................................................................6 Standard Operating Procedures ...................................................................................................7 Quality Control Program ..............................................................................................................8 Safety Compliance and Inspections............................................................................................ 10 GSH Benefits Management........................................................................................................ 12 Scope of Services to be Delivered for City of Emeryville ............................................................. 15 Proposal Exhibit A – Bid Prices & Rates...................................................................................... 17 Additional Work Rates/Subcontractor Services .......................................................................... 18 Proposal Exhibit C - Sample Documentation for Exhibit A Section 4.1.r....................................... 19 Proposal Exhibit D -Statement of Qualifications.......................................................................... 21 Executive Summary.................................................................................................................... 21 GSH History................................................................................................................................ 22 GSH Structure ............................................................................................................................ 23 GSH Key Personnel..................................................................................................................... 24 GSH ISO Certifications................................................................................................................ 26 GSH Project Experience:............................................................................................................. 28 Metropolitan Water District of Southern California.................................................................... 30 California Department of Technology (CDOT), Rancho Cordova, California................................. 31 Maryland Aviation Administration: Baltimore-Washington Int’l & Martin State Airports ............ 32 Proposed Candidate................................................................................................................... 34 List of Subcontractors ................................................................................................................ 39 Recommendation Letters........................................................................................................... 40 Proposal Exhibit E – Proposed Maintenance Agreement............................................................ 42 GSH Insurance Certificates......................................................................................................... 43 3 | Page
GSH Group Proposal for Facilities Management Services July 2024 Cover Letter
April 16, 2024
City of Emeryville
Daniel Gonzales
1333 Park Avenue
Emeryville, CA 94608
Tel: (510) 853-1140
SUBJECT: CITYWIDE MAINTENANCE / CONSTRUCTION SERVICES – FY 2024/2027 Greetings:
We are pleased to submit our proposal for Maintenance and Construction Services to City of Emeryville.
George S. Hall, Inc. (GSH Group) is pleased to submit our proposal for Maintenance and Construction Services to City of Emeryville. We have analyzed the bid documents and the information collected, and we have developed this proposal to reflect our strategy for best meeting the needs of City of Emeryville.
At George S. Hall, Inc. (GSH), we believe that the key to the long-term success of a contract is the relationship between the owner and the supplier. It is our goal to create a partnership with City of Emeryville that promotes open lines of communication. Instead of a static approach, we will continue to review our program as the contract progresses and working closely with designated representative from City of Emeryville, we will present strategies and implement action plans for enhancing efficiency.
GSH’s innovative plan for this contract is to provide execution and oversight of all maintenance functions including the account management and administrative team. We believe we are uniquely qualified to deliver world-class service at the best value possible. The highlights of our service offering include:
Oversight by GSH’s experienced corporate management team. Dedicated GSH Facility Building Engineer to provide day to day oversight of all facilities operations.
Streamlined, uniformed procurement of all facilities services. Regular communication between GSH and City of Emeryville to review performance. As an ISO certified company, we have implemented a system of continuous process improvement fueled by our ISO-driven policies, procedures, protocols and documentation.
George S. Hall, Inc.
555 Mason Street, Suite 100A
Vacaville, CA 95688
www.gshgroup.com | O: (707) 474-9635
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GSH Group Proposal for Facilities Management Services July 2024 Established in 1895, GSH has 125-years of experience providing facilities maintenance and engineering services to a diverse array of clients around the world. Over the decades, GSH has supported many commercial real estate portfolios for clients and has experience working with national and international portfolios.
At GSH we are very excited at the opportunity to partner with City of Emeryville, and to deliver efficient and effective maintenance and construction services.
If you have any questions regarding this proposal, please contact me directly and I will be happy to discuss the proposal with you in further detail.
Sincerely,
Mr. Ken Cadorin
Director of West Coast Operations
555 Mason Street, Suite 100A
Vacaville, CA, 95688
O: (707) 474-9635
M: (707) 249-5347
[email protected]
www.gshgroup.com
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GSH Group Proposal for Facilities Management Services July 2024 Proposal – Scope of Available Services
The GSH Service Matrix explains what our capabilities are in the current global market. The service headings below cover our provision of integrated facilities management and engineering services.
Throughout our history, GSH Group has perennially performed project management of capital improvement projects throughout our clients’ portfolios. Having worked in a wide-variety of building types, across the globe we understand the many complexities of construction. Rest assured our decades of experience will guide the City of Emeryville through any major improvements.
The below infographic demonstrates the depth and breadth of GSH’s Global Integrated Facilities Management offering with the sole directional goal of allowing clients to achieve its underlining business objectives.
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GSH Group Proposal for Facilities Management Services July 2024 Circle of Service
To summarize GSH’s commitment to our Clients we have developed the GSH Circle of Service that speaks to the four cornerstones of our business; Service, Support, Scalability and Sustainability.
Combined these four attributes allow GSH to provide clients with Integrated Facilities Management from the beginning to the end of a building’s lifecycle.
GSH provides soft services, access and security, project management and consultancy, managed services, and supply chain management.
A prime example of the GSH client commitment to Always On™ support is our Global Call Center, which operates 24/7/365 to provide support to all client requests regardless of longitude or latitude. At GSH, our Always On™ approach to technology and innovation results in the continuous evaluation and implementation of the most efficient and advanced systems and services. Our progressive concepts and techniques lead the industry in delivering an unmatched combination of operating efficiency, justified performance and valuable cost savings.
GSH takes a progressive and agile approach to scaling our services to suit constantly changing client requirements that are influenced by factors such as the environment, politics, legal and financial circumstances. Our scalable, Always On™ programs for Integrated Facilities Management enables clients to experience a centralized, highly efficient and cost-lean approach to building management services.
The key to sustainability and energy are GSH’s experienced professionals including certified energy managers, professional engineers, and LEED certified professionals. The professionals are certified by the United States Green Building Council, who have extensive knowledge and experience to initiate or expand green building programs and integrate green building design and sustainability principles. 7 | Page
GSH Group Proposal for Facilities Management Services July 2024 Standard Operating Procedures
George S. Hall, Inc. has a formal Integrated Management System (IMS) in line with ISO 9001:2008, ISO 14001:2004, and ISO 50001:2011 consisting of a policy manual, documented procedures, work instructions, and process maps. The Standard of Internal Control - Procedures (SICP) was developed to serve as a resource to help document our Policies and Procedures as our continued commitment to compliance with GSH’s Integrated Management Systems (IMS).
Below is an overview of how our Internal Controls relates to the internal clients (employees), external clients, and contracts.
This represents the first edition of the SICP, which was published to help ensure we meet the control requirements necessitated by the ever-changing environments in which we operate, and in line with every client's unique requirements.
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GSH Group Proposal for Facilities Management Services July 2024 Scalability
GSH has recognized that client requirements constantly change, influential factors such as the environment, politics, legal, and financial aspects all can impact a building where employees work. In addition to this, the services which allow a building to function without failure are also impacted, and therefore modernization is becoming more critical to provide clients with further efficiencies, rationalization, standardization, and cost saving innovations.
Integrated Facilities Management allows clients to enjoy a centralized, efficient, and cost-lean approach to building management services. GSH has carefully crafted its services matrix to meet this approach and its fluidity allows partnerships to be created with providers who strive to exceed expectation, just like GSH.
GSH is an experienced, tier one facilities management service provider. We utilize the experts within sub facilities management sectors such as design and build, elevator maintenance, UPS maintenance, janitorial services, and catering services just to name a few. Whatever the sub sector, GSH can apply procurement skills along with FM experience and knowledge to contract with the partners who will meet the requirements set.
Procurement
GSH’s Procurement Department has developed innovative strategies which deliver continual cost reductions, efficiencies, and partnerships with both the supply chain and clients.
The GSH Procurement Department consists of administrative and strategic employees who focus on all sub sectors of facilities management for GSH to deliver a ‘one contracted team approach.’ GSH regards all subcontractor services as GSH’s own services to ensure standards are consistently met and that clients can happily regard GSH as their single point of contact.
As an integrated facilities management provider, GSH can effectively manage all relevant building services to ensure safe buildings, a comfortable working environment, and ultimately a satisfied client who suffers no facilities management related hassle.
Quality Control Program
The GSH Quality System is an Integrated Management System (IMS), which incorporates the ISO 9001 Quality, ISO 14001 Environmental and ISO 50001 Energy Management Systems standard. GSH conducts quality control procedures of its own services as well as its subcontractors. All subcontractors are expected to provide quality services in line with contract requirements. The principle objectives of GSH’s quality policy are to:
Provide service that meets and exceeds the levels of quality expected by City of Emeryville Ensure that contractual, equipment, customer, code, performance and standards are addressed Provide a consistent high-quality service
Allow continual improvement of the overall quality of service delivered Reduce crisis management
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GSH Group Proposal for Facilities Management Services July 2024 We believe that the following items are critical to the successfulness of our quality control plan:
Benchmarking
Accountability
Site systems and procedures
Inspections/audits/sampling
Continual improvement cycle
Please see our Process for Audits and Review of the Quality Management on the following page. All four of our ISO certifications are reviewed and validated by third-party audits. This is in addition to GSH’s own internal auditing procedures built into our continual process improvement methods.
Benchmarking
GSH will consult with City of Emeryville to determine the specific areas that GSH will quantify and benchmark. GSH will carry out resolution procedures for areas that fall below the maximum allowable deviation. The site team will be rewarded for measuring above the minimum requirements.
Our normal recommended performance metrics are as follows:
Financial Total Expenditures Labor Expenditures
Staffing Full-Time Equivalents (FTE) Hours Analysis – Regular & Overtime
Operations Work Orders PM Work Orders
Corrective Work Orders
Reactive Work Orders
Asset Condition Tracking Critical Asset Performance Review Chillers Escalators and Elevators
Boilers
AHUs
Cooling Tower
Miscellaneous Program Status
Process Improvements
Quality Administration
Contract Administration
Project Administration
Recorded Accidents
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GSH Group Proposal for Facilities Management Services July 2024 Accountability
Accountability provides unambiguous determination of responsibility, while ownership ensures staff takes pride while delivering services. Below, we have listed the key quality control personnel for this contract and their roles.
National Solutions Overall management of quality
Development, improvement, and implementation of quality policy and procedures Audit direct reports
Carryout sample audits on sites in each operating area Contract Manager,
Facility Supervisor
Ensure staff & subcontractors follow procedures and tasks are carried out by correct personnel
Carryout random & planned audits on completed work, site procedures, & customer feedback
Ensure staff training to perform work to highest quality levels Implement corrective measures where nonconformities are highlighted Safety Compliance and Inspections
GSH has developed and implemented a comprehensive Health, Safety, and Environmental program. This program relies on employee and management commitment to ensure a safe and healthy workplace.
GSH’s focus is on the identification and control of hazards, elimination of injuries/illnesses, and damage to equipment and property, while protecting the environment and the public whenever they may be affected by the company’s work.
GSH has a “Safety First” policy. To meet the goals of providing a safe and healthy workplace, we employ various tools including site-specific program development including training for project management, supervisory personnel and contractors, site-specific and compliance requirements and standards, weekly progress meetings, contractor program review, and site safety appraisals.
Safe working practices are respected and delivered by the following methods:
GSH utilizes an internal audit system which includes a standard annual audit. All audit reports are reviewed by the engineering management team and a copy is provided to the client. Additionally, the Supervision
Accident and nearmiss analysis Monthly Monitoring Mandatory Monthly Safety Training
Compliance Audits External Audits
ISO Systems &
Procedures
Implementation
H&S Audits
Risk Assessments
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GSH Group Proposal for Facilities Management Services July 2024 monthly accident returns are collated by each region and sent to the Health and Safety department where they are reviewed and analyzed.
Safety Concepts
GSH Health, Safety, and Environment representatives will ensure staff complies with the following GSH policies (City of Emeryville policies will also be followed):
Training – Each employee is provided with a formal safety orientation, which will cover all areas of safety.
Health, Safety, and Environment Manual – All staff are issued with manuals and instructed on its use.
Personal Protective Equipment (PPE) – All technicians/engineers are provided with PPE and trained in its use to ensure their safety when performing tasks involving hazards. OSHA Regulations, Local Requirements, and Guidelines – To ensure the safety of personnel, all activities will be carried out in accordance with OSHA. We strive to maintain a workforce that abides by all relevant regulations. This protects our staff and our clients. Work Equipment Policy – A system is established to ensure that all tools being used are suitable for its task, well-maintained, and safe to use.
Lockout/Tag Out Procedures – Lockout and tag out procedures will be established to safely isolate all electrical, mechanical, emergency and plumbing systems while being serviced. Signage – Utilization will be made of site signage to highlight dangers and warnings. Auditing – Site auditing will take place at scheduled intervals to ensure activities are conducted in a safe manner.
Subcontractors’ Environmental Health and Safety – Subcontractors are required to perform all tasks in accordance per OSHA, GSH, and client relevant regulations. Safety Data Sheet (SDS) - GSH has developed a program for the ongoing monitoring and automatic updates of SDS sheets for OSHA HazCom requirement. Through our partner SDS online, our GSH employees will have access to our SDS database that allows our site to automatically be updated with the latest safety sheets. This is a web-based system that is constantly updated by our independent experts.
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GSH Group Proposal for Facilities Management Services July 2024 Health and Safety Management
Hazardous Driving Conditions
Lockout/Tagout
Influenza Prevention (Microlearning)
General Safety Orientation
Confined Space Awareness
HVAC Safety Considerations
Fall Protection
Electrical Safety / NFPA 70E - Arc Flash
Ladder Safety
Slips, Trips and Falls
Personal Protective Equipment
Hand and Power Tool Safety
GSH has developed and implemented a comprehensive environmental, health, and safety program for all client contracts, where applicable.
GSH and our subcontractors will follow the agreed upon health and safety procedures as per ISO standards and OSHA regulation. Further information regarding GSH’s safe working practices and concepts can be found in Section 5 – Health & Safety.
The GSH Contract Manager will be the first point of contact for all health, safety, and environmental matters. If further advice or support is required, this will be escalated to the necessary levels under the GSH Health, Safety, and Environment Director’s remit.
Health and safety audits and compliance checklists will be uploaded into the Maximo system when relevant and required. Further compliant measures can be arranged to ensure that buildings are working safely and in line with expectation. Relevant reporting will be included in service reports and monthly reviews.
GSH and relevant subcontractors will agree and sign master service agreements to ensure all health and safety related tasks, measures, and actions are being taken when on-site at all client locations.
During phase one, GSH will take note of any building and workplace risks to ensure correction. Our objective is to maintain a fit building for purpose and occupation. Ongoing workplace risk assessments can be completed at all buildings within the portfolio to ensure safe working environments for all client employees and visitors.
Contract Delivery Personnel
The GSH Contract Manager and Onsite Building Engineering already assigned to the site will continue to perform services and support.
GSH Benefits Management
GSH will manage the administration of payroll and benefits for both union engineers on behalf of the client. Our experience as facilities managers provides us the background to expertly manage this multifaceted process. We will strive to be transparent in our dealings, routine in our reporting and concise with our communications to ensure seamless operations.
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GSH Group Proposal for Facilities Management Services July 2024 ADP TotalSource
GSH has partnered with ADP TotalSource, which provides integrated HR services and assists with training.
The partnership with TotalSource provides our employees and managers access to TotalSource University, a learning management system, offering numerous training programs.
Skills assessment and development training for technical staff is accomplished through relevant online training modules within TotalSource and monthly Health & Safety Toolbox talks. This is where technicians are put in ‘real-life’ scenarios and scored on their ability to resolve situations. The development training allows GSH employees to be able to respond to internal and external health and safety risks.
Employees enroll in classroom-based instruction, virtual instruction-based trainings, and self-paced online classes. Some training modules include OSHA 10 or OSHA 30, General Industry Outreach, Action Planning Training for Managers, Conflict Management, Machine Guarding, and Warehouse Safety. GSH also has a dedicated Risk and Safety Consultant available to conduct in-person training.
A record of training is established for each individual employee and held centrally in personnel files. These are continually updated throughout the lifecycle of an individual’s employment to provide an auditable trail of their training and development.
GSH holds copies of each employee’s license as relevant to perform his/her job functions. We send alerts to appropriate personnel prior to expiration of certifications/licenses to allow enough time for the individual to obtain renewal and/or receive any additional training required.
Management is responsible for the continual monitoring of staff training and development through performance appraisals and review procedures. Management will also provide the necessary assistance and encouragement to ensure that objectives are met, procedures are followed, and that staff fulfilment needs are being achieved. Any gaps in the basic skills of the employee to undertake his/her full duties are identified during the continual monitoring processes.
Monthly safety training, as required by OSHA, is also provided via our online training platform. Please see below for examples of training courses that will be required of the on-site employees:
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GSH Group Proposal for Facilities Management Services July 2024 Additional Training
As part of GSH’s mobilization process, we will cross-reference the equipment on-site with the employee’s capabilities to determine if additional training is necessary. We will also ensure all employees are cross trained. GSH strongly believes that cross training is important in a multi-building set-up such as The City of Phoenix, as this provides additional support and coverage for emergencies.
Based upon the on-site equipment, GSH may request to bring in manufacturer representatives to provide on-site specific trainings. This would be mandatory when having new equipment installed. GSH also works with BMS providers to ensure training is done annually with our on-site teams, as software and technology are always evolving.
Tuition Reimbursement
GSH encourages all employees to continue their professional development by utilizing our tuition refund program, which reimburses employees for completed job-related courses and training. GSH managers also receive ongoing human relations and business practice training, as standard.
GSH Academy
This program is designed to enhance our current employees’ knowledge and skill sets. GSH partners with colleges and training institutions that offer the courses necessary to complete the program. Students will attend evening and online classes, in addition on-site training.
The GSH Academy will cover several different disciplines including Electrical, HVAC/Refrigeration, Boilers, Motor Controls, Pneumatic Controls, Building Monitoring Systems, Safety, Communications, and Customer Service.
Upon conclusion of the program, students will receive a diploma stating their completion and certifications. They will also have acquired a wide range of knowledge in building systems, maintenance operations, safety, and communications, and will be well prepared to take on high level maintenance and building engineering positions.
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GSH Group Proposal for Facilities Management Services July 2024 Scope of Services to be Delivered for City of Emeryville GSH envisions the following management and support structure for the successful delivery of this contract.
The management team will provide oversight of all facilities services operations with a focus on delivering a healthier workplace environment for all occupants, tenants and visitors to City of Emeryville. In order to do this GSH proposes the following structure:
Technical Approach
The on-site team will receive complete support, execution and supervision from our management teams located at our Los Angeles, San Francisco, and our Parsippany, New Jersey headquarters. The successful implementation and operation of the building engineering contract is of utmost importance to all within the GSH Group.
The management team leads the workforce and exceeds the goals of the contract requirements. The team brings recommendations for improvements to the table with a well laid-out plan for implementation.
Management drives the health and safety requirements and ensures that all staff have the necessary personal protection equipment issued and are adequately trained to perform their duties in a safe manner.
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GSH Group Proposal for Facilities Management Services July 2024 GSH management identifies all hazardous materials in accordance with policies and regulatory requirements. Staff and subcontractors are properly trained on all hazardous materials they meet.
MSDSs are kept on-site, which are available to all staff for reference. GSH will conduct regular toolbox talks with the on-site team and annual site safety audits.
The following corporate support and in-house resources are available to support this contract with City of Emeryville:
Code compliance & risk management
Energy management
Contract mobilization
Quality control
Training
Human resources
Environmental health & safety
Procurement/purchasing
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GSH Group Proposal for Facilities Management Services July 2024 Proposal Exhibit A – Bid Prices & Rates
GSH shall employ (1) non-union Facility Supervisor for 40 hours per week at the City of Emeryville. The fixed monthly fee for GSH’s Facility Supervisor as described within this proposal for is:
Year 1 – $ 26,395.89 per month. This price is firm from 6/1/2024 through 6/30/2025. ($316,750.68 annually)
$500,000.00 per year. We have onboarded vendors to support City of Emeryville. This cost allowance is to manage vendors in support of The City of Emeryville.
Year 2 - $ 26,923.81 per month. This price is firm from 7/1/25 through 6/30/2026. ($323,085.72 annually). CPI increase is 2% per year.
$500,000.00 per year. We have onboarded vendors to support City of Emeryville. This cost allowance is to manage vendors in support of The City of Emeryville.
Year 3 - $ 27,462.28 per month. This price is firm from 7/1/26 through 6/30/2027. ($329,547.36 annually). CPI increase is 2% per year.
$500,000.00 per year. We have onboarded vendors to support City of Emeryville. This cost allowance is to manage vendors in support of The City of Emeryville.
Year 4 - $ 28,835.39 per month. This price is firm from 7/1/27 through 6/30/2028. ($346,024.68 annually). CPI increase is 5% per year.
$500,000.00 per year. We have onboarded vendors to support City of Emeryville. This cost allowance is to manage vendors in support of The City of Emeryville.
Year 5 - $ 30,277.16 per month. This price is firm from 7/1/28 through 6/30/2029. ($363,325.92 annually). CPI increase is 5% per year.
$500,000.00 per year. We have onboarded vendors to support City of Emeryville. This cost allowance is to manage vendors in support of The City of Emeryville.
Assumptions:
GSH’s pricing is based upon a July 1, 2024, continuation date and includes:
• Employee Background Checks
• Payroll
• Federal and state payroll taxes
• Insurance
• Standard basic PPE
• Tablet Computer and Cellphone
• Truck (Ford F150) *fuel not included and will be billed monthly; truck will be used for this contract only.
• Overheads and profit
Pricing is for straight time 40 hours per week and does not include, CMMS system, tools (other than standard hand tools), supplies, fuel, and backfill for open shifts. 18 | Page
GSH Group Proposal for Facilities Management Services July 2024 Clarifications:
• Paid time off i.e. vacations, sick leave, and holidays are included in the pricing and paid for by the client. Backfilling for absences such as vacation, sick and holiday time have not been included and are at an additional cost. Pricing does not include earned but unused vacation at the termination of contract or upon a change in service workers. This remains the financial responsibility of the client and will be billed additionally when the time arises. • Paid time off such as vacations, holidays, sick leave, jury duty, and bereavement leave are per the Stationary Engineers Local 39 CBA
• Pricing does not include overtime which is billed as incurred when approved in advance • Cell Phone and service is included.
• Uniforms are included.
• Only fuel used for City of Emeryville business will be billed. This will be invoiced separately.
Additional Work Rates/Subcontractor Services
• All supplies, materials, tools, and sub-contract agreements shall be furnished at a cost-plus fee of 10% not to exceed the amount determined by the City of Emeryville.
Hourly Billing Rates for Facility Supervisor position:
Year 1 Year 2 Year 3 Year 4 Year 5
Regular
Time $151.70 $154.73 $157.83 $165.72 $174.01
Overtime
(1.5x) $214.80 $219.18 $223.66 $ 234.84 $ 246.58
Double
Time
(2.0x)
$279.46 $285.17 $290.99 $ 305.54 $ 320.82
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GSH Group Proposal for Facilities Management Services July 2024 Proposal Exhibit C - Sample Documentation for Exhibit A Section 4.1.r GSH will implement a quality auditing program to monitor services at the facility through our iAuditor Program. GSH measures its quality management performance by monitoring information relating to customer perception, internal audit, and monitoring and measurement of process. GSH collects and analyses appropriate data to demonstrate the stability and effectiveness of the quality management system for continual improvement including both corrective and preventive actions.
Below please the following pages for screenshots directly taken from monthly reports GSH provides to its client the Metropolitan Water District of Southern California. 20 | Page
GSH Group Proposal for Facilities Management Services July 2024 21 | Page
GSH Group Proposal for Facilities Management Services July 2024 Proposal Exhibit D -Statement of Qualifications.
Executive Summary
George S. Hall Inc. (GSH) is an innovative global facilities management company, headquartered in Parsippany, New Jersey. GSH was established in 1895 in Stoke-on Trent, United Kingdom and remains a family-owned business 125 years later.
GSH was incorporated in the Americas in 1996 and in ASIAPAC in 2012. Parsippany, London, and Chennai are home to our global team of professionals whose efforts are fully focused on providing client satisfaction. GSH strives to self-deliver all technical services and utilize our global strategic partners to support the delivery of integrated facilities management to client buildings. GSH believes in providing our clients with customized and dedicated services as opposed to a “one size fits all” approach.
GSH has diverse capabilities and longstanding experience to deliver facilities management services with the added support, financial stability, and comfort of global technical expertise. Innovation has been instrumental in the company’s success. We invest heavily in technology to be fully equipped to resolve building queries effectively, while establishing and maintaining client confidence and peace of mind.
GSH is Always On™ to deliver true value through the unique combination of a strong culture built on family values, dedication, and expert service delivery teams. GSH’s business is focused on the Circle of Services, which represents Services, Support, Sustainability, and Scalability.
GSH has evolved through the years to serve the private and public sectors and has a strong reputation for strong organic growth in facilities management. As a privately-owned company, the GSH goal is to deliver and please our customers in all aspects of workplace services and utilize our methods and continue our expansion worldwide.
GSH is accredited ISO 9001 for Quality Management System, ISO 14001 for Environmental Management System, and ISO 50001 for Energy Management System. Today, GSH spans the globe delivering integrated facilities management services. Our mission is to provide a valued and lean-centralized approach to building services.
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GSH Group Proposal for Facilities Management Services July 2024 GSH History
GSH was founded in 1895 by George ScarrHall, the grandfather of the current owner, Ian Scarr-Hall. GSH began as a small
engineering business based in Stoke-onTrent, England. The company thrived during the first half of the century, surviving two
World Wars and dramatic changes in the
economy. GSH had become known
throughout the U.K. and several European
countries for its high-quality facilities
maintenance services. In 1996, GSH opened
its U.S. business, headquartered in New
Jersey.
Today, GSH provides facilities services across
the U.S., U.K., Mainland Europe, and India.
GSH employs over 5,000 people globally,
delivering the highest level of service on a
local, national, and global level.
Since the company was founded, GSH has evolved into one of the most sophisticated and technologicaldriven facilities management organizations multi-nationally. GSH has a strong reputation with steady growth in the building operations and maintenance management fields. The company has diverse capability and experience to deliver facilities services to large, multifaceted portfolios with the added support, financial stability, and comfort of global technical expertise that gives security to the client.
As a privately-owned company, GSH does not have answer to a board of shareholders. Our goal is to please our customers, not meet quarterly returns for Wall Street. GSH has a strong heritage with a family culture that ensures service delivery is our key focus. We take pride in our approach and focus on clients that fit out business culture. We believe in providing our clients with custom-tailored services as opposed to a “one size fits all” approach.
Our business is entirely focused on the provision of self-delivered technical facilities services with a. unique bias on sustainability. Energy and environmental management are embedded within the GSH culture, providing a unique approach by linking asset maintenance with energy management.
The First Strike of George Scarr-Hall’s C2 Anvil in 1895 23 | Page
GSH Group Proposal for Facilities Management Services July 2024 GSH Structure
GSH continues to grow organically by utilizing a combination of people who have the required experience, intelligence, and specific skills to serve clients with effective service delivery. The GSH management team is responsible for implementing innovative strategies to ensure all clients are satisfied. They have a responsibility to clients and therefore management team members can be reached by any client to ensure we strive to exceed expectations, which ultimately grows and changes continuously.
GSH Global
GSH Global Headquarters are in Parsippany, New Jersey. Corporate and Central Services are managed from the Parsippany Headquarters and utilize other divisional headquarters’ resources to ensure local cultures and legislation are understood and implemented to achieve effective global contract delivery.
GSH Americas
GSH Americas is also headquartered in Parsippany, New Jersey and has North American offices in New York, Maryland, Florida, Illinois and California, while covering clients across other US states. GSH Headquarters houses our equipment storage space, vehicle fleet, and Route Service division as well as our Building Automation and Control department and Energy Management center.
GSH ASIAPAC
GSH ASIAPAC Headquarters is in Chennai, India. GSH capabilities covers India, China, Sri Lanka, and Singapore. The GSH service model culturally reflects local client needs including the provisions of delivering energy through our steam generation plants, while managing unique operations including transportation for client employees, crèche management, and innovative predictive maintenance assessments.
The ASIAPAC division has grown significantly in the past eight years by utilizing our ability to flex to our client requirements. GSH understands that each regional location has different cultural standards and expectations, and therefore we implement appropriate strategies to continue to deliver most relevant and innovative strategies to the local markets.
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GSH Group Proposal for Facilities Management Services July 2024
GSH EMEA
GSH EMEA Headquarters is in London, United Kingdom. GSH capabilities cover UK and Ireland and directs strategies for mainland Europe contracts. GSH was established in the UK and remains to be a strategic location for the business to compete.
GSH’s global payroll provision, global Health & Safety team, and Europe Regional Management all report into our London offices. The European Regional team are based out of London, Italy, Spain, and France and cover all countries within Europe.
GSH Key Personnel
Steve Wallis, Chief Operating Officer
Steve Wallis is GSH Americas’ Vice President of Operations. Steve will have an overarching level of responsibility for this contract and will ensure the Regional teams are delivering accordingly.
With over 21-years of professional experience in the facilities industry, Steve is a highly motivated team player that has worked his way up through the industry. Starting as an apprentice with GSH, Steve experienced all facets of the industry and has won many awards including Apprentice of the Year honors.
In addition to Steve’s experience as an Engineer, he has been promoted to various positions within GSH, such as Project Manager, Route Service Manager, and East Coast Director. With his experience in various roles, it has given Steve an understanding of all aspects and principles of GSH and customer focused delivery. Steve’s strongest attribute is working with client management in an operations environment as well as mobilization.
Steve is a graduate of Pendleton College in Manchester, England. During Steve’s 5-year apprenticeship program he attended Salford College for HVAC Building Service and Maintenance, plus Openshaw College in Manchester for Refrigeration and Air Conditioning Services. He holds many licenses including EPA Universal Refrigeration, NJ Master State HVACR, OSHA 10 and OSHA 30. Steve is a member of the Building Owners and Managers Association (BOMA) and the Association for Facilities Engineers (AFE).
Ken Cadorin, West Coast Operations Director
Ken Cadorin is GSH’s Regional Director of Operations for the West Coast region based in Northern California. He is an experienced leader with a proven track record in improving building infrastructure efficiencies and reducing operational costs. Ken will be responsible for recruitment, hiring, and training with the guidance from GSH’s HR department.
Ken joined GSH with over 30 years of facilities experience in the operation, maintenance, and management of high-rises, data centers, and campus facilities. His background includes electrical systems, HVAC, management of multi-million-dollar projects, construction management, strategic planning, sales and marketing, and professional services/support. His key strengths include understanding HVAC Controls technology, OEM implementation, creativity, and building highly motivated successful teams.
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GSH Group Proposal for Facilities Management Services July 2024 As West Coast Operations Director, Ken has provides overall management of operations, finance, business development and health and safety compliance. His thirty-plus years of experience in all facets of facilities engineering and management allows him to adeptly manage all aspects of the position while providing the leadership and subject matter expertise garnered through three decades of stationary engineering.
Joe Annino, Regional Operations Director, Northern California Joe Annino is GSH’s Engineering Manager for the GSH West Coast region.
Joe will assist with providing services and supervision to the on-site team.
With over 19 years of experience in facilities related operations, repairs and maintenance work, Joe is an instinctive and forward-thinking professional distinguished for strategically analyzing facilities operational procedures and implementing processes that enhance efficiency.
Joe has extensive knowledge in the facilities management of high tech, pharmaceutical, high rise office buildings, hotels, and campus facilities. Additionally, Joe is a subject matter expert in elevator maintenance, repairs, and modernization.
Joe is a graduate of Cal Poly State University, San Luis Obispo, with a Bachelor of Science in Industrial Technology and minor in Packaging. He is also a graduate of the College of San Mateo with an Associate of Science in Engineering Technology. Joe has a certificate from Cornell University in Financial Management and is working towards his IFMA FMP credential.
Alberto Giannecchini, an experienced professional with 25+ years in the facilities management industry, is GSH Group’s Regional Engineering Manager in the San Francisco Bay Area. Alberto is responsible for technical account management and expanding GSH’s engineering services in San Francisco and the surrounding Bay Area.
Alberto has extensive knowledge in the facilities management and engineering maintenance industry. Throughout his career, he has managed HVAC systems for large, complex facilities including hi-technology (semi-conductors) and life sciences. Alberto has overseen maintenance, construction, and BMS operations in coordination with the Food & Drug Administration (FDA) and European Union. For the past twelve years, he has been a stationary engineering Chief at Local 39 of the I.U.O.E, managing high-rise real estate for life science manufacturing. Additionally, he has experience negotiating early lease terminations, building sales, and property restorations for several large real estate companies. Most recently, Alberto has been busy in the Bay Area working as an Engineering Manager to maintain a portfolio of properties totaling over 3 million square feet.
Alberto attended Foothill College, where he graduated the first California accredited apprenticeship program in 2002. He also pursued a career in residential real estate from 2010 – 2012, during which time he and his partner maintained residential bank-owned properties, averaging an inventory of approximately 75 units at any given time. He continues to maintain his California Bureau of Real Estate Broker license.
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GSH Group Proposal for Facilities Management Services July 2024 GSH ISO Certifications
GSH is accredited ISO 9001 for Quality Management System, ISO 14001 for Environmental Management System, OHSAS 18001 for Health & Safety Management Systems and ISO 50001 for Energy Management System. Today, GSH spans the globe delivering integrated facilities management services. Our mission is to provide a valued and lean-centralized approach to building services.
The provision of Facilities Maintenance and Energy Management Services is rooted in our ISO policies and procedures.
Integrated Management System (IMS) driven operations across the globe:
ISO 9001: 2008 – Quality Management System
ISO 14001: 2004 – Environmental Management System
ISO 50001: 2011 – Energy Management System
OHSAS 18001: 2007 – Occupational Health & Safety System ISO 9001 – Quality Management
GSH provides highest quality services to all clients. GSH adopts these criteria for good business practice:
Set quality goals
Ensure customer requirements are understood and met
Train employees
Control facilities management processes
Purchase from suppliers that can provide quality product/service Correct problems and make sure they do not happen again ISO 14001 – Environmental Management
GSH maintains ISO 14001; an internationally agreed standard to set out the requirements for an environmental management system. GSH works with its clients to identify, manage, monitor and controls environmental issues in holistic manner to efficiently use resources and reduction of waste, thus gaining a competitive advantage and the trust of stakeholders.
ISO 50001 – Energy Management
GSH aims to integrate energy management system to improve energy-related performance and energy efficiency within the IMS system. This systematic approach will help our clients and their facilities to establish systems and processes. GSH works with clients to assists facilities in evaluating and prioritizing the implementation of energy management systems. GSH provides guidance on benchmarking, measuring, documenting, and reporting energy intensity improvements and the projected impact on the greenhouse gas emissions.
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GSH Group Proposal for Facilities Management Services July 2024 OHSAS 18001 – Occupational Health & Safety
GSH has developed OHSAS 18001:2007 to recognize occupational Health and Safety management. With OHSAS implementation, GSH provides structured approach for managing and controlling OH&S risks, consistent with GSH’s policy and objectives. GSH’s Occupational Health and Safety is based on three principles:
Hazard Identification
Risk assessment
Determination of applicable controls
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GSH Group Proposal for Facilities Management Services July 2024 GSH Project Experience:
Transwestern Realty, San Francisco Bay Area
Founded in 1978, Transwestern Realty is a privately held real estate firm headquartered in Houston, TX. The company
specializes in providing a host of commercial real estate services including; Agency Leasing, Tenant Advisory, Capital Markets, Asset Services and Research to owners of
commercial real estate.
GSH provides mobile and stationary engineering services to over 1+ million square feet of Class A Office and other spaces spread across approximately twenty-five sites in
Transwestern’s portfolio in the San Francisco Bay Area; including locations in East Oakland, the Peninsula and San Francisco. This includes several biopharma and hi-technology sites, as well as several union trades schools.
Sourced through the competitive bid process, GSH was awarded its first contract with Transwestern in 2016 for mechanical maintenance services. Since then, the company has perennially grown its footprint with Transwestern to add additional sites and services like integrated facilities management.
Throughout the portfolio, GSH’s team(s) of stationary engineers provide on-site coverage twenty-four (24) hours per day, seven (7) days per week, delivering on our commitment to be AlwaysON™.
Our scope of services includes:
Facilities Management Mechanical Maintenance Boiler O&M, PM HVAC O&M, PM BAS/BMS Systems Domestic Water Heaters EH&S Services Fire & Life Safety Systems Handyman/Porter Services Cooling Towers Rooftop Units Security Access Systems Amanda Holloway | [email protected] | Office: 415.489.1800 Started, 2017 – Present | $3 mil. Annually
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GSH Group Proposal for Facilities Management Services July 2024 Embarcadero Capital, San Francisco Bay Area & Los Angeles Embarcadero Capital Partners is a private real estate
investment, management, and development firm based
on the San Francisco Peninsula focused on West Coast
markets.
GSH is contracted with Embarcadero Capital Partners to
deliver building operation, maintenance services, construction oversite to their portfolio in the San Francisco Bay Area.
GSH provides mobile and on-site coverage with multiple crews of building engineers delivering building operations and maintenance services to maintain the building equipment, respond to tenant requests, as well as provision ancillary services.
GSH is also responsible for the daily operation of HVAC equipment including but not limited to:
• Central chiller plant operations
• Boiler Plant operations and piping
• Domestic hot water systems
• Plumbing and electrical
As part of our contract, we source and manage subcontractors, provide fire pump test and daily steam station inspections, perform general handyman work (i.e. lighting, plumbing, light carpentry, etc.).
Mike Rockwell-Pate | [email protected] | 760-920-8622 Started, 2016 – Present | $1.5 mil. annually
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GSH Group Proposal for Facilities Management Services July 2024 Metropolitan Water District of Southern California
GSH is proud to be supporting the Metropolitan Water
District (MWD) of Southern California, the single largest supplier of treated water in the United States. The
regional wholesaler of water is a cooperative of fourteen cities, eleven municipal water districts, and one county water authority that provides water to 19-million people in a 5,200 square mile service area. It was first created by an act of the California Legislature in 1928 primarily to build and operate the Colorado River Aqueduct. It is now one of the nation’s most important water supplies.
Awarded the contract in late December of 2017, GSH mobilized quickly to begin providing service in January of 2018 and continues to supply the MWD through the present. GSH services Metropolitan's headquarters and their off-site location, Diamond Valley Lake Visitor's Center. Metropolitan's headquarters consists of twelve-story tower with a five-story wing, two-level subterranean parking garage, and courtyard. The Diamond Valley Lake facility consists of a single-story facility.
Covering approximately 560,000 square feet, GSH provides qualified building operating engineers and maintenance technicians to operation, make repairs to building hard scape, monitor and maintain in good working order and condition including air conditioning, plumbing, electrical systems, life safety systems, painting services, and minor construction services.
GSH provides on-site staff to maintain and repair the following:
HVAC systems
Plumbing and electrical systems
General maintenance of equipment
Piping
Air handler units
Plant pumps
On-demand/reactive maintenance
Tony Reyes | [email protected] | 700 N. Almeda Street, Los Angeles, CA 90012 O: 213-217-7940 | Start, 2017 – Present | $1.1 mil. annually 31 | Page
GSH Group Proposal for Facilities Management Services July 2024 California Department of Technology (CDOT), Rancho Cordova, California The State of California, home to Silicon Valley and
the world’s epicenter of hi-technology has
contracted GSH since March of 2014 to provide
facilities management and building engineering
services for the California Department of Technology (CDOT). As the State’s official IT headquarters, CDOT delivers digital services to state entities and schools, develops solutions for state business needs, and provides quality assurance on state government Information Technology (IT) projects.
In support of this critical facility, GSH provides a team of Stationary Engineers who maintain and operate the building’s HVAC, electrical and mechanical systems 24/7/365. In maintaining this critical environment, it is essential for GSH to provide a continuous flow of crisp and clean air to the multitude of servers and network infrastructure running the nation’s most hi-tech state government. Special attention is paid to the cleanliness and maintenance of the computer room air-handlers responsible for filtering out dust particles and air pollutants.
In 2015, GSH was instrumental in assisting CDOT achieve LEED Gold status for its headquarters in Rancho Cordova. Just outside the capitol of Sacramento, the campus consists of 150,000 sqft. of Class A Office space featuring a 40,000 sqft. Data Center and 20,000 sqft. Central Plant. Specific to this initiative, GSH conducted an ASHRAE audit of the campus and developed a thermal model of the building to assist CDOT in identifying which energy conservation measures to perform.
As part of our offering, GSH also provides CDOT with other facilities management support services like locksmith services, air quality testing and consulting on capital improvement projects. The successful relationship with CDOT is a testament to GSH’s dedicated leadership and unwavering commitment to our client.
Services Performed:
Facilities Management
Building Engineering Services
24/7/365 Maintenance & Operations
Critical Environment Services
Air Quality Assurance & Testing
Locksmith Services
Capital Improvements
Energy Management
Ian Noumov | [email protected] | 3101 Gold Camp Dr, Rancho Cordova, CA 95670 O: 916-228-6109 | Start, 2014 - Present | $2.0 mil. annually 32 | Page
GSH Group Proposal for Facilities Management Services July 2024 Maryland Aviation Administration: Baltimore-Washington Int’l & Martin State Airports Since November 1, 2012 GSH has been contracted
by the Maryland Aviation Administration (MAA)
for the provision of Integrated Facilities
Management at the Baltimore-Washington
Thurgood Marshall International Airport and
Martin State Airport. This project was awarded
through the public, competitive bid process in
2012 and has been extended because of GSH’s
commitment to the MAA and is now in its eighth
year.
To support both facilities, GSH has implemented a staff of 50+ GSH personnel including a management and
administrative team and work-crews of dedicated engineers, technicians and laborers working in three-shifts to provide 24/7/365 coverage to operate and maintain the facilities equipment at both airports.
GSH provides all labor, equipment, materials, supervision, supplies and tools required to perform operation, corrective repair, replacement, preventive, routine and emergency maintenance and commissioning of all existing and new equipment and systems at the airports. The systems covered under this contract include:
HVAC Systems
Central Utility Plant
Fire Alarm Systems
Water Treatment Systems
Building Automated and Energy Management Control Systems GSH is responsible for using the State of Maryland’s
CMMS for verifying assets, asset tagging, preventive
maintenance planning and tracking work-orders. There
is an on-site GSH help desk and a Maximo Administrator.
All dispatching and reporting are handled on-site. GSH
provides a fleet of a dozen vehicles for staff
transportation around the airports.
Security is of utmost concern to MAA and GSH’s team is required to maintain security clearance for this contract. GSH adheres to the contract’s stringent MBE requirements of subcontracting to MDOT-certified minority business enterprises and employs several MBE contractors to achieve this goal as well as specialist contractors for the fire alarm systems and building automation systems.
Kevin Pippin | [email protected] | 991 Corporate Blvd, Linthicum Heights, MD 21090 O: 410.859.7530 |Start, 2012 – Present | $7.5 mil. annually 33 | Page
GSH Group Proposal for Facilities Management Services July 2024 Westchester County HVAC & Mechanical Maintenance Services The relationship between GSH Group and the County of Westchester, NY is one of the longest running contracts in GSH’s 125-year history and the oldest contract it maintains in the United States. Located directly north of New York City, Westchester County is the second largest county in Mainland New York State (excluding NYC five boroughs and Long Island). Situated in the Hudson Valley, Westchester County covers an area of 450 square miles, consisting of six cities, nineteen towns, and twenty-three villages.
In total, GSH Group provides all HVAC and mechanical maintenance services to all of Westchester County’s thirty-five plus building and includes facilities at:
W. County Airport W. County Courthouse W. County Correctional W. County OEM Center WC Public Health Lab WC Hall of Records WC Transfer Station WC Golf Course County Firehouses County Police Depts. County Bus Terminals County Gov’t Offices The entirety of the County is supported by GSH Group’s
Route Service Division which has a dedicated team in-place stationed in Westchester County that is exclusively
dedicated to the County contract.
Perhaps the most critical facility of the County’s portfolio is the Westchester County Airport. The airport primarily
serves Westchester County, New York and Fairfield County, Connecticut with the New York-Connecticut state border
runs along its eastern perimeter. Located just 33 miles north of Midtown Manhattan, it is also considered a satellite or relief airport for the New York City metropolitan area.
Westchester County Airport (HPN) is currently serviced by five airlines, including regional codesharing affiliates with scheduled flights for their major airline partners to sixteen destinations throughout the United States. Two scheduled charter airlines also offer flights. 2020 COVID-19 Pandemic Response
Westchester County made national and international news in 2020 as the COVID-19 Pandemic descended upon the United States. The Borough of New Rochelle in the County was the East Coast epicenter for the outbreak and in the early and confusing days of the pandemic the County was synonymous with the virus.
Undaunted by unprecedented circumstances GSH Group was able to provide the County with seamless support as it continued to operate its facilities in desperate circumstances. Only a few short months removed GSH has and continues to support the County and its facilities as we all discover a new way forward.
Elaine Krauss | [email protected] | O: 914.995.2204 | Start, 2007 – Present | $700K annually
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GSH Group Proposal for Facilities Management Services July 2024 Proposed Candidate
Please see following pages for resumes.
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GSH Group Proposal for Facilities Management Services July 2024 List of Subcontractors
• CBF Electric
• Matrix Electric
• Long Electric
• L. J. Kruze plumbing
• Legacy Mechanical
• Platinum Services
• Bay Cities Pyrotectors
• AAA Fire Protection
• ESI Mechanical
• Crane Pest Control
• R&S Erectors
• Vortex Door
• Western Roofing
• Western Waterproofing
• Moran Roofing
• MSR Mechanical
• A-1 Septic
• Roto-Rooter
• Pipe Spy
• Cal Valley Painting
• Welker Brothers Flooring
• Backflow Prevention Specialists
• United Glass
• East Bay Glass
• Playgrounds
• United Fence
• Oliveria Fence
• Dryco
• American Asphalt
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GSH Group Proposal for Facilities Management Services July 2024 Recommendation Letters
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GSH Group Proposal for Facilities Management Services July 2024 Proposal Exhibit E – Proposed Maintenance Agreement
GSH has reviewed the sample maintenance agreement and is in agreement with terms.
GSH has reviewed the insurance requirements and can obtain the required insurance. Evidence of such is provided immediately following our Acknowledgment of Addenda. 43 | Page
GSH Group Proposal for Facilities Management Services July 2024 GSH Insurance Certificates
GSH has carefully reviewed the insurance requirements for this contract and can obtain the required insurance if awarded. To demonstrate our ability to obtain insurance of this nature below is a sampling of similar coverage previously obtained by GSH.
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GSH Group Proposal for Facilities Management Services July 2024