Board / Committee / Commission Application
PERSONAL INFORMATION
Full Name:*
Michael Reed
Email Address:* Gender:
Please specify the Board, Commission or Committee you are applying for:* I am currently a member of the above Committee, and am seeking reappointment.* Yes No
If you are seeking re-appointment, has any of your information changed within the last 12 months? If your answer is yes, please complete the rest of this form. If your information has not changed within the past 12 months, please only enter your name and email information above. You do not need to complete the remainder of this form.
Yes No
RESIDENCY / EMPLOYMENT INFORMATION
Home Address: City: State: Zip Code:
Home/Cell Phone Number: How long have you lived in Emeryville? Place of Employment:
Hyatt House Emeryville/San Francisco Bay Area
Occupation:
General Manager
Business Address: City: State: Zip Code:
Business Phone Number: How long have you worked in Emeryville? 4 years
Upload Your Résumé:
EDUCATION / EXTRACURRICULAR INTERESTS
High School:
College:
Trade or Business School(s):
Other Interests:
ADVISORY BODY EXPERIENCE / INFORMATION
Are you currently serving on other Boards, Commissions or Committees? Yes No
Have you served on a Board, Commission or Committee before? Yes No
Please list all past and current City of Emeryville advisory boards.
N/A
Please list any past and current board, commission or committee memberships outside of Emeryville.
Economic Development Advisory Committee
Please list all organization memberships and positions held.
Please list any relevant work and volunteer experience.
Why are you interested in serving on this Board, Commission or Committee? I would like to further represent and help develop the City of Emeryville. As a hotelier, I';d like to offer my insights and do what I can to better understand and promote the needs of this great community.
PLANNING COMMISSION APPLICANTS ONLY
Please provide a short (300 words or less) statement discussing your ideas and attitudes about planning in Emeryville. Please consider issues such as traffic, industrial and commercial development density, affordable housing, maintaining community diversity and jobs/housing balance. * indicates required fields.
MICHAEL A. REED JR.
• •
PROFESSIONAL SUMMARY
Experienced leader with a passion for creating exceptional guest experiences within the hotel industry. Proven success in leadership, operational excellence and organizational development. Recognized for inspiring both management and line level associates to excel, encouraging positive, creative work environments.
SKILLS
● Strong proficiency in all Microsoft Office programs,
Medallia Guest Service, OPERA, Birchstreet
Purchasing, and Envision forecast and budgeting tool
● Budgeting
● Adept at creating unparalleled guest experiences
● Hiring, staff development and training
● Self-motivated and goal oriented
● Servant leadership
● Loss Prevention
● Strategic planning and analysis
● Revenue management
● Payroll management
WORK HISTORY
General Manager
Hyatt House Emeryville/San Francisco Bay Area 9/2020-Present ● Oversee the daily operations of a 234 room property, including Sales and Marketing, Revenue Management, Guest Services, Food and Beverage, Housekeeping, and Engineering ● Drive positive results in the areas of financial performance, goal achievement, associate engagement, and overall year over year growth
● Develop, facilitate and manage hotel improvement projects, such as capital expenditure, renovations, and various other property enhancements
● Develop direct reports and maintain a culture of positive synergy, growth, and success Director of Rooms
Omni San Francisco Hotel 12/2016 - 3/2020
● Oversaw all operational aspects of the Rooms Division, including the Front Office, Guest Services, Housekeeping, Loss Prevention and Engineering departments.
● Developed annual budgets and performance goals to increase revenues, effectively manage expenses, and foster a culture of service excellence.
● Assisted in the planning, management, and execution of various hotel improvement projects, such as capital expenditure, renovations, and technological upgrades.
● Motivated, managed, and developed a team of department heads, assistant managers, and line associates through servant leadership.
Rooms Division Manager
Crowne Plaza Atlanta at the Perimeter 08/2015 - 12/2016 ● Oversaw daily operations for the Front Office, Housekeeping, and Guest Services departments. ● As part of the Executive Committee, worked closely the General Manager to develop and achieve budgeted hotel goals by effectively managing payroll and expenses within the Rooms Division. ● Developed high impact guest service and financial initiatives to improve overall guest satisfaction and profitability. ● Created a more structured environment to better train and onboard associates, support and improve employee engagement, and decrease turnover.
● Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Director of Rooms
Grand Hyatt Atlanta 07/2014 - 06/2015
● Assisted the Director of Operations with the management of the Rooms Division, including Housekeeping, Front Office, Guest Services and Security.
● Trained and developed managers, supervisors, and associates, fostering an environment of growth and improvement in overall performance.
● Re-structured the Housekeeping Department to improve overall efficiency by implementing various programs, such as deep cleaning guestrooms, professional carpet and tile care, performance incentives and associate recognition, and usage factor/par level analysis for supply budgeting, and daily payroll analysis to improve housekeeping hours worked and cost per occupied room.
● Worked closely with all departments and members of the Executive Committee to achieve financial, associate engagement, and guest satisfaction related hotel goals. ● Served as a member of the hotel's Guest Satisfaction Team, responsible for the development and implementation of service initiatives to further enhance the guest experience and improve brand loyalty.
Director of Front Office
Hyatt Regency San Francisco Airport 05/2012 - 06/2014
● Managed Front Office department and assisted the Assistant Director of Rooms with the management of Guest Services team that included Bell/Door Staff, Guest Services Hosts, Regency Club, and Concierge. ● Responsibilities included: scheduling, payroll and expense control, brand compliance, creating programs and initiatives to enhance guest experience, hiring new associates, coaching, and promoting the growth and development of associates seeking career advancement.
● Company certified Service Trainer responsible for the facilitation and implementation of corporate initiatives throughout the hotel.
● Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Director of Housekeeping
Hyatt Regency San Francisco Airport 01/2010 - 05/2012
● Managed a Housekeeping Department with approximately 120 full time employees. ● Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources. ● Ensured payroll and expenses were maintained, and either met or exceeded goals outlined in monthly and annual budgets.
● Facilitated new contracts for vendors in the areas of carpet care, laundry services, and public areas maintenance, significantly improving the quality and service in each of these areas. ● Improved overall safety, leading to the significant reduction of work-related incidents and frequency. Implemented a new deep cleaning program improving quality, performance, and brand compliance by 35% year over year. ● Developed and implemented employee incentive programs to promote top performance. *Previous positions held from 2006-2009 are available upon request*
ACCOMPLISHMENTS
● Maintained the #1 property ranking in within Omni Hotels and Resorts for overall experience and service ● Awarded the Torch Award (Manager of the Month) for May 2015 in recognition of outstanding commitment to fellow associates, exemplary guest satisfaction, and commitment to the overall success of the hotel. ● Received Manager of the Quarter and Department of the Year honors (2011). ● Continuously improved overall guest satisfaction scores by a minimum of 3% or better year over year. ● Improved employee engagement and accountability grand means significantly year over year (4.20 to 4.61 and
4.21 to 4.74 respectively with 5.00 as the highest possible rating) as measured by the Gallup Q12 Survey.
EDUCATION
Bachelor of Science Degree: Psychology
University of Houston - Houston, Texas