govService
Host Compliance
Kester Bonsu
January 2021
Fairfax
granicus.com 2
Monitoring Short-Term Rentals (STRs) presents both
widely known and underappreciated challenges
Getting visibility into
STR data is nearly
impossible
<10%
Of STR owners voluntarily get
registered and pay all of their taxes
20-30%
Issues with STRs growing at an
alarming rate year over year
Manual processes
weigh on my team
and drain our budget
Our internal alignment
is ineffective and
suffers
So much of my time is
wasted on finding more
room in the budget
granicus.com 3
The Short-Term Rental Market is Exploding
Many communities are struggling to define and enforce regulations that preserve community character and keep communities safe while ensuring revenue collection.
Increase in STR
related party
complaints in the
last year
the # of short-term
rental listings since
2011
15x 239%
of different
platforms make it
nearly impossible
to manually track
STR property
listings
100s
global markets
have seen home
rentals outperform
hotels in the last
year
27 Without compliance, local
government knows STRs bring
significant challenges
Impact on housing affordability
Wasted time and money
Diminished neighborhood character
Lost economic opportunities
granicus.com 5
…and in Fairfax we have identified 75 unique rental
units*
* Granicus Host Compliance's pricing is based on the count of listings and rental units that would need be to analyzed and monitored for compliance. In terms of listings, this number is 93 as we will expand our search area by several hundred yards beyond the borders of Fairfax to capture all relevant listings. Source: Granicus Host Compliance Proprietary Data Short-term rentals in Fairfax as of December 2021
granicus.com 6
Fairfax STR Market Details
granicus.com 7
Fairfax’s short-term rental listings are spread across a number of online platforms
Source: Granicus Host Compliance Proprietary Data
Platform Breakdown
AirBnb
Booking
Expedia
Other
Trip Advisor
8 Granicus
Experience
Group
A strategic team of
experts delivering
managed services
govAccess
Transactional websites designed
for today’s citizen
govRecords
Paperless records management
govDelivery
Targeted email, text, and
social media communications
govMeetings
Meeting agendas, video, and
boards management
govService
Online citizen self-service solutions
and process automation
Compliance
Monitoring
Permitting
& Registration
24/7 Hotline Rental Activity
Monitoring
Tax
Collection
Workflow | Approvals
Data & Analytics | Professional Services
govService Host Compliance
Communications
Resident Visitor Business
Address Identification
granicus.com 10
Address Identification technology and processes make
it possible to easily monitor the STR market and find the addresses and owners of all identifiable STRs
Scan
We scan the world’s 60+
largest STR websites for all
listings
Extract
We identify each listing and
extract as much information
as possible to allow our AI
models to narrow down the list
of possible address/owner
matches
Combine
We combine AI and human
analysts to identify the exact
addresses and owner
information for each
identifiable STR
1 2 3
granicus.com 11
The data and screenshots are
made available to authorized
users in an easy-to-use online
dashboard and records
management system and easily
exported in Excel/CSV format
Address Identification monitors the STR market and finds the addresses and owners of all identifiable STRs
granicus.com 12
Use software to automate the
systematic capture of listing screenshots
Full Screen
granicus.com 13
Listing status, metadata and full-screen screenshots
are time stamped and made available in real time
on the rental unit record
granicus.com 14
Provide documented evidence of every address
match to support all of Fairfax’s enforcement efforts
Example of Searchable Evidence Example of Legal Declaration granicus.com 15
Easily track the status of individual rentals and create case notes on the unit's record
granicus.com 16
Compliance Monitoring allows you to stay in control
and save time by sending your enforcement letters with the click of a button
Select Letter
Template
granicus.com 17
Increase your outreach effectiveness and
efficiency by automatically adding evidence to
communications
granicus.com 18
Mobile Permitting & Registration
Simplify Fairfax’s permitting and registration processes and significantly reduce the administrative costs on the back-end granicus.com 19
Tax Collection
Simplify Fairfax’s tax collection process and significantly reduce the administrative costs on the back-end
granicus.com 20
Report
Concerned neighbor
calls 24/7 short-term
rental hotline or reports
incident online
Proof
Complainant provides
info on alleged
incident and is asked
to submit photos,
videos or other proof of
the alleged violation
Resolution
If property is registered,
Granicus Host
Compliance
immediately calls and
texts host/emergency
contact to seek
acknowledgement
& resolution
1 2 3
Complete
Problem solved –
complaints & resolution
notes saved in
database so serial
offenders can be held
accountable
4 24/7 Hotline makes it easy for neighbors to report, substantiate and resolve non-emergency STR incidents in real-time
granicus.com 21
Get detailed reports and dashboards to track all short-term rental related complaints in real-time
granicus.com 22
Rental Activity Monitoring automates the selection of
audit candidates to maximize the impact of audit efforts Identifying tax fraud
and occupancy/rental
frequency violations by
STR listings for signs of
rental activity
granicus.com 23
Streamline the audit process by requesting all
backup information through simple, interactive
online forms
Hosts can easily upload
STR revenue statements
to verify rental activity
granicus.com 24
Garden Grove, California
Goal: Obtain evidence to cite
illegal short-term rentals
4X Efficiency
229 Listings identified
80 Citations
”Host Compliance really
helps out with analysis.
We’re able to save a lot of
Code Enforcement time
and resources so we can
address other issues in the
community.
- Pete Roque, Code Enforcement
Supervisor
HOST COMPLIANCE
granicus.com 25
Why Government Leaders Choose Granicus
Trusted by thousands of government agencies at all levels FedRAMP authorized; Tier III, DODapproved data centers; Private vs. Public cloud.
1 Team, 24/7
Around-the-clock support and training
for your entire team; three types of
support available – technical, success,
adoption.
Secure Supported
Streamline digital services by
consolidating to a single platform vs.
multiple vendors and applications.
Simplified
One Platform
Security-First
$20M Invested Annually in R&D, Foremost
innovator of government SaaS technology,
with 5 first-to-market solutions.
Innovation Leader
First-to-Market Technology
granicus.com 26
In California we are currently partnering with 103
local agencies to address their STR related
challenges
•Petaluma, CA
•Napa, CA
•Mono County CA
•Buena Park, CA
•Newark, CA
•Garden Grove, CA
•Sunnyvale, CA
•Butte County, CA
•Palm Desert, CA
•San Rafael, CA
•Nevada County CA
•Chula Vista, CA
•Indian Wells, CA
•Albany, CA
•Daly City CA
•Citrus Heights CA
•Redwood City, CA
•Coronado CA
•El Paso de Robles CA
•Marina CA
•Long Beach CA
•Marin County CA
•Milpitas CA
•Roseville CA
•Union City CA
•Fullerton, CA
•Benicia CA
•Riverside CA
•Sacramento, CA
•San Mateo County CA
•El Dorado County CA
•Berkeley CA
•Mariposa County CA
•Santa Cruz County CA
•Lake County CA
•Alpine County CA
•Calaveras County CA
•Del Norte County CA
•Inyo County CA
•Irvine, CA
granicus.com 27
Address Identification
Automated monitoring of 60+ STR websites and online dashboard with complete address information and screenshots of all identifiable short-term rentals.
Compliance Monitoring
Ongoing monitoring of STRs for zoning and permit compliance coupled with systematic outreach to illegal short-term rental operators.
Permitting & Registration
Online forms and back-end systems to streamline the registration process and capture required documentation, signatures and payments electronically.
Tax Collection Make tax reporting and collection easy for hosts and staff to submit and review online.
24/7 Hotline
Make it easy for neighbors to report, prove, and resolve nonemergency short-term rental related problems in real-time, any day, at any hour.
Rental Activity Monitoring
Estimate occupancy or rental revenue for each property and identify audit candidates who are under-reporting on taxes or exceeding occupancy regulations.
govService Host Compliance
granicus.com 29
STR Platforms have fundamentally different goals from
governments
Maximize Revenue:
• Maximize total # of listings:
• Minimize regulatory restrictions
• Minimize safety requirements
• Minimize taxes to reduce friction
• Minimize red tape
• Maximize # of listings in desirable neighborhoods
• Maximize revenue per listings by professionalizing
the host community:
• Maximize # of nights listing is available for rent
• Maximize nightly rates to maximize commissions
Maximize Quality of Guest Experience:
• Maximize # of professional hosts
• Maximize # of entire home listings
Minimize the cost and complexity of doing business
across thousands of jurisdictions
Maximize Housing Affordability and Safety:
• Minimize total # of listings:
• Control who can host
• Enact safety requirements
• Maximize taxes
• Retain government jobs
• Minimize concentration of listings in desirable
neighborhoods
• Spread economic benefits of the sharing economy
across mom-and-pop hosts:
• Minimize # of nights each listing is available for
rent
• Minimize nightly rates to ensure equity and
affordability
Maximize Neighbors’ Quality of Life:
• Minimize # of professional hosts
• Minimize # of entire home listings
Push the cost of enforcing regulations to those directly benefiting (hosts and platforms)
STR Platform Goals Local Government Goals
granicus.com 30
Local governments are finding ways to mitigate the
negative impact of STRs through thoughtful legislation
STR Policy Objective Regulatory Best Practices
Housing Availability • Only allow permanent residents to operate STRs • Disallow rentals in subsidized housing
Neighborhood Preservation • Set neighborhood quotas
• Ban signs
Protect Quality of Life
• Require adequate parking and garbage disposal
• Require hosts to post noise ordinance
• Require a local contact person
Economic Development • Encourage hosting in certain areas and time frames Safety • Require physical safety and habitability inspections granicus.com 31
Why IT Leaders Choose Host Compliance
Trusted by hundreds of agencies at all levels
What Matters What We Deliver
Robust & Secure Hosting AWS with FISMA Moderate
Organizational Security Cloud Ops & Dedicated Security Team Recognize Security Controls NIST 800-53rev4
Proactive Threat Detection
DDOS prevention and detection from
Cloudflare, security operations center,
centralized logging
Investment in Research & Development Significant annual investment in R&D Secure SDLC Follow industry best practices to provide
secure code starting on day one
*Deep Dive Overview Available Upon Request