Pacific Gas and Electric Company
Town of Fairfax Presentation
November 5, 2025
Safety
Preparedness Tips
Always be prepared in case of a
natural disaster or an emergency
Build a disaster supply kit for you,
your family or your business
Be sure to include food, water,
medication, flashlights, first aid kits, a
list of emergency contacts and more
Visit safetyactioncenter.pge.com to
help prepare for an emergency
3 Topics For Discussion
1 Enhanced Powerline Safety Settings
2 Local EPSS Reliability and Improvements
3 Vegetation Management
4 Customer Resources
5 Open Discussion
4 High Fire Risk Area
Locations are approximate.
5 Circuits Serving Fairfax – San Rafael 1104
Locations are approximate.
6 Circuits Serving Fairfax – San Rafael 1108
Locations are approximate.
7 Circuits Serving Fairfax – Woodacre 1102
Locations are approximate.
Enhanced Powerline Safety Settings
9 To learn more about Enhanced Powerline Safety Settings, visit pge.com/epss.
Enhanced Powerline Safety Settings (EPSS)
Settings
detect a
wildfire hazard
Power shuts
off quickly
to prevent
an ignition
Crews patrol,
repair damage
and restore
power
We identify
improvements to
prevent similar
wildfire hazards
*Based on an evaluation of the effectiveness of EPSS under conditions of elevated likelihood of destructive fire outcomes (R3 Fire Potential Index rating), compared to the 2018-2020 average prior to the establishment of EPSS.
For Illustrative purposes only.
1 2 3 4
10 Customer Communications Timeline
Outage Cause
and Reliability
Improvements Update*
Initial
Notification
Estimated
Restoration
Time
Restoration
Timing
Updates
Power
Restoration
Update
Outage
Occurs
Access
Powerlines
and Equipment
(when safe)
Assess
and Repair
Damage
Power
Restored
We reach out to customers through text, email and on NextDoor following an outage and provide updates until and after power is restored.
Outage
Analysis
*As available
Notifications
11 On August 9, 2023, vegetation
contacted a segment of
powerline in Butte County.
Aug. 9 Vegetation Contact Fire Spread Simulation
Buildings
Forest
Ranch
Zavattero
Grocery
U.S Post
Office
Butte County
Fire Station
Earth Regen
Farm
Note: Simulations are run assuming no fire suppression from local, state or federal fire fighting agencies.
EPSS stopped a potential
wildfire before it had a
chance to start.
Our Safety Settings in Action
Potential
Acres
Impacted
347
Potential
Buildings
Impacted
48 Vegetation
contact
12 Differences Between Safety Settings and PSPS
Enhanced Powerline
Safety Settings
Public Safety Power
Shutoffs
WHY
Automatically turning off power within
one-tenth of a second if a hazard is detected on
a powerline.
Turning off power as a last resort to prevent
tree branches and debris from contacting
energized lines.
WHEN
Elevated wildfire risk is present, most likely
from May to November, but can occur
year-round in some areas.
During times of high winds, low humidity and
dry material and vegetation.
NOTIFICATIONS
Regular updates provided after the outage
occurs and until power is restored.
Communication in advance through automated
calls, texts and emails until power is restored.
vs.
Customers can find updates and information on both planned and unplanned outages at pge.com/outages.
Local EPSS Reliability
14 Town of Fairfax Reliability Summary: 2022
2022 Performance on
EPSS-Protected Powerlines
22%
49%
29%
0 Outages
1-2 Outages
3-7 Outages
Customers
Experiencing*
Animal
Unidentified
Vegetation
Common
Outage
Causes
Total
Outages: 7
Average
Duration: 3 hours
2022 By the Numbers
Customers on Average
Impacted per Outage: 2,280
29%
29%
42%
*Customer counts are approximate as of 6/25/2025 and may change based on ongoing program updates and enhancements.
Data from 1/1/2022 – 12/31/2022 and as of 6/25/2025
15 Town of Fairfax Reliability Summary: 2023
2023 Performance on
EPSS-Protected Powerlines
71%
29%
0 Outages
1-2 Outages
Customers
Experiencing*
50%
Animal
Common Vegetation
Outage
Causes
Total
Outages: 2
Average
Duration: 3 hours
2023 By the Numbers
Customers on Average
Impacted per Outage: 1,345
50%
*Customer counts are approximate as of 6/25/2025 and may change based on ongoing program updates and enhancements.
Data from 1/1/2023 – 12/31/2023 and as of 6/25/2025
16 Town of Fairfax Reliability Summary: 2024
2024 Performance on
EPSS-Protected Powerlines
41%
0 Outages
Customers 1-2 Outages
Experiencing*
50% 50%
Equipment
Unidentified Common
Outage
Causes
Total
Outages: 2
Average
Duration: 1 hour
2024 By the Numbers
Customers on Average
Impacted per Outage: 1,912
59%
*Customer counts are approximate as of 6/25/2025 and may change based on ongoing program updates and enhancements.
Data from 1/1/2024 – 12/31/2024 and as of 6/25/2025
17 Data is approximate and as of 9/23/2025
*Customer counts are approximate as of 9/23/2025 and may change based on ongoing program updates and enhancements. 2025 Performance on
EPSS-Protected Powerlines
Customers
Experiencing*
Common
Outage
Causes
Total
Outages: 5
Average
Duration: 2.5 hours
2025 By the Numbers
Customers on Average
Impacted per Outage: 2,786
50%
20%
40%
20%
20%
Undetermined
Vegetation
Third Party
Animal
Town of Fairfax Reliability Summary: 2025
81%
6%
0 Outages 13%
1-2 Outages
3-7 Outages
18 50%
Reliability 2022 to 2025
19 Improving Reliability in the Town of Fairfax
We are taking steps to improve
reliability on circuits protected by
EPSS in the Town of Fairfax.
Circuits serving the Town of
Fairfax:
San Rafael 1104
San Rafael 1108
Woodacre 1102
High Fire-Risk Area
Town of Fairfax
Locations are approximate and may overlap.
This includes: outages.
Installing five hazard identification devices
on the San Rafael 1104 and Woodacre 1102
circuits to improve the accuracy of hazard
detection and power restoration time.
Installing 15 outage location devices across
all three circuits to help identify exactly
where an outage occurred along the circuit.
Repairing and replacing three pieces of
equipment on the San Rafael 1104 and San
Rafael 1108 circuits to improve system
performance and reduce the size of outages
if they occur.
Vegetation Management
21 When trees are too close to overhead
powerlines, they can cause a power
outage or a wildfire.
That’s why each year we:
Inspect ~100,000 miles of powerlines
Perform additional inspections in areas with
increased wildfire risk
Trim or cut down ~1.5 million trees to prevent
wildfires and help ensure reliable power
Address dead, dying or hazardous trees
Keeping Trees Away from Powerlines
22 Vegetation Management Work in Your Community
2025 Work Planned
Town of Fairfax
Data as of 9/11/2025. Locations are approximate and may overlap. Local work plans are subject to change due to weather, access or other schedule constraints. *Includes miles in areas with increased wildfire risk that will be inspected multiple times.
Customers can learn more at pge.com/trees.
2024
Completed
2025
Completed
YTD
2025
Planned
Miles
Inspected* ~20 ~20 ~20
Trees
Trimmed or
Removed
~2,140 ~550 N/A
23 What Customers Can Expect During This Work
Attempt to contact customers if their
property will be impacted
Inspect powerlines for potential
vegetation safety concerns
Trim or cut down trees as needed
for safety or reliability
Chip and haul away small debris where
possible, and place larger wood in a safe
location on site
Conduct safety and quality checks
through follow-up inspections
PG&E will:
24 Vegetation Management Community Resources
Learn more about our efforts to keep
trees away from powerlines by:
Visiting pge.com/trees
Calling 1-800-564-5080
Emailing [email protected]
Report non-emergency safety concerns
via the “PG&E Report It” app. Download
the safety app at pge.com/reportit.
Rates and Affordability and
Financial Assistance Programs
26 Savings Programs and Support for Customers
Savings Support for All Residential Customers
California Alternate Rates
For Energy Program (CARE)
Provides a monthly discount of 20%
or more on gas and electricity.
pge.com/care
Family Electric Rate
Assistance Program (FERA)
Provides a monthly discount of 18%
on electricity only.
pge.com/fera
Low-Income Home Energy
Assistance Program (LIHEAP)
Provides a one-time payment of up to
$1,000 to help with unpaid energy bills.
pge.com/liheap
Budget Billing
Offsets high winter heating peak bills by
averaging your energy costs to determine a
more predictable monthly payment amount.
pge.com/budgetbilling
Home Energy Checkup
Helps customers assess their
energy use and gives customized
savings tips.
pge.com/homecheckup
GoGreen Home Energy Financing
Helps finance energy saving improvements
to make your home more comfortable
and efficient.
gogreenfinancing.com
For more ways to save energy, visit pge.com/energysavingtips.
Savings
Programs
for IncomeQualified
Customers
Customer Resources
28 Disability Disaster Access and Resources
Emergency preparedness planning, portable batteries and support for customers requiring additional accommodations.
pge.com/ddar
California 211 Providers Network
Dial 2-1-1, text ‘PREPARE’ to 211-211 or visit the website during an outage to connect to local resources.
211.org
Backup Power
Explore backup power options and potential rebates on certain generators to help prepare for an outage.
pge.com/backuppower
In-Language Support and California Relay Service
For translation support, or to request print materials in Braille, large print or audio, call 1-800-743-5000. If you are Deaf, hard of hearing or need extra support, contact the California Relay Service at 7-1-1. pge.com/accessibility
Customer Resources and Support for Outages
29 Resources for Customers with Access and Functional Needs We provide support options for customers with Access and Functional Needs, through our Medical Baseline and Self-Identified Vulnerable programs.
Medical Baseline (MBL) Program
A monthly discount or additional monthly
allotment of power based on rates.
Additional notifications ahead of Public
Safety Power Shutoffs.
Participants qualify through medical device
or medical condition needs.
Potential to qualify for additional resources
including the generator rebate, portable
battery or a Backup Power Transfer Meter.
Customers can apply at pge.com/mbl.
Self-Identified Vulnerable Program
Various financial support programs available for
customers who have fallen behind on bills or
additional programs to help customers save.
Additional notifications ahead of Public Safety
Power Shutoffs.
Service disconnection notifications 48 hours prior
or at the time of disconnection due to nonpayment.
Potential to qualify for additional resources,
including portable batteries
Customers can self-certify at pge.com/siv.
30 Additional Customer Resources
Dedicated wildfire safety contacts: Hotline: 1-866-743-6589 | Email: [email protected] Information on
wildfire prevention
efforts
Wildfire Safety
pge.com/wildfiresafety
pge.com/wildfiresafety
Submit photos of
nonemergency potential
safety concerns
Report It App
pge.com/reportit
pge.com/reportit
Create an emergency
safety plan to keep you
and your family safe
Safety Action Center
safetyactioncenter.pge.com
safetyactioncenter.pge.com
Thank You
Appendix
33 Strengthening California’s Next Generation Electric Grid These programs:
Reduce wildfire risk Enhance long-term safety
We are strengthening our electric
system by upgrading powerlines.
This includes moving powerlines
underground and installing strengthened
power poles and covered powerlines.
34 Data Sharing Portal
Example PDF map and KMZ screenshot
Data as of 7/1/25
The Data Sharing Portal, which is available
to agency partners, holds our latest
undergrounding and wildfire safety system
upgrades workplan updates.
*Undergrounding, strengthened power poles and covered powerlines and line removal The portal is updated quarterly and includes:
▪ Individual PDF city/county maps (undergrounding)
▪ An interactive KMZ map and key*
▪ A workplan spreadsheet with project-specific details* If you would like access to the portal,
please email [email protected].