City of Fairfield Golf Course Volunteer Program
Program Schedule: KemperSports will set the schedule and number of shifts based upon operational demand and needs.
Role: Primary - serve as Ambassador for City’s golf courses with the following responsibilities:
Customer service – greet players, promote golf special events and tournaments Etiquette – assist/monitor pace of play, inform/remind players of responsibility to fill divots, raking bunkers, ball mark repair
Course Beautification – assist with trash pick-up on courses and surrounding property, and as needed, fill divots, repair ball marks Qualification: Must be 18 years of age, maintain a valid California drivers’ license, and pass Dept of Justice background.
Selection: Interested parties a required to complete an application and successfully pass an interview (conducted jointly with KemperSports and City staff), and complete mandated City training.
Benefit Eligibility: Volunteer member is eligible for benefits after completing a full shift.
Benefit is solely applicable to individual volunteer (no guest/family/friends).
Benefit: The benefits below are available to volunteers.
One (1) complimentary round of golf for every 1 shift worked (minimum 5 hours) $5 cart fee
50% discount on food and non-alcoholic beverages purchased during their shift Cost + 15% for merchandise purchase for personal use
Benefit Redemption*: Monday through Thursday and after 2pm on Friday through Sunday.
*No volunteer tee-time reservations may be made in advance.
The ability to play golf is based on available tee-times on the day of play.
Standby only - daily wait list, first come-first serve as tee times are available.
Volunteers playing in an Outing, Tournament, Group Play, or any organized play with a contracted price with the golf course, will pay the contracted fee and may not utilize their complimentary round.
No guarantee made to accommodate complimentary golf.
General Coordination between City and Kemper:
City/Kemper Joint Responsibility
Recruit/advertise for volunteers
Interview volunteer candidates
Address any volunteer performance issues
Host joint meeting(s) with volunteers (orientation, annual/biannual ck in mtgs) City Responsibilities
Create updated application form and waiver form
Process/Manage verification of eligibility and DOJ background clearance process Provide additional general liability and workers’ compensation coverage for active volunteers
Ensure all volunteers are current with mandated training City manages schedule and assigns volunteers based upon Kemper’s operational needs and volunteer availability.
Schedule is forwarded to respective course’s golf staff in Pro Shop as designated by KemperSports.
Kemper Responsibilities
Prepare and send to City volunteer schedule based upon operation need Provide general oversight of individuals while on shift Report any performance issues to City
Maintain record of shifts served, track complimentary golf redeemed.
Ensure KemperSports staff members understand the process, protocol and proper tracking and reporting procedures for volunteer benefits Provide City monthly report of volunteer activities and benefits received Volunteer Responsibilities
Keep contact information and availability current
Remain in good standing and current with mandated training Reports to course a minimum of 10 minutes prior to start of shift to check-in and receive general information and any special instruction