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Salesforce, Inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
United States
ORDER FORM for City of Fontana
Offer Valid Through: 6/30/2024
Proposed by: Adam Hambleton
Email: [email protected]
Quote Number: Q-08694413
ORDER FORM
Address Information
Bill To:
8353 Sierra Ave
Fontana
CA, 92335
US - United States
Ship To:
8353 Sierra Ave
Fontana
CA, 92335
US - United States
Billing Company Name: City of Fontana
Billing Contact Name: Rami Asad
Billing Email Address: [email protected]
Billing Phone: 9093506672
Billing Fax:
Billing Language: English
Terms and Conditions
7/1/2024Contract Start Date*:
6/30/2027Contract End Date*:
Billing Frequency: Annual
Payment Method: Check
Payment Terms: Net 30
Billing Method: Email
Services
Services
Order
Start
Date*
Order
End
Date*
Order
Term
(months)*
Monthly/
Unit
Price** Quantity Total Price
Sales & Service Cloud - Enterprise Edition 7/1/2024 6/30/2027 36 USD 138.60
1 USD
4,989.60
Salesforce Scheduler - Enterprise Edition 7/1/2024 6/30/2027 36 USD
23.10 3 USD
2,494.80
Digital Engagement - Enterprise Edition 7/1/2024 6/30/2027 36 USD
66.90 1 USD
2,408.40
Business Rules Engine - Public Sector Foundation Advanced (6K calls/annum)
7/1/2024 6/30/2027 36 USD 0.00 1 USD 0.00
Customer Community - Enterprise Edition - Logins (Per Month) 7/1/2024 6/30/2027 36 USD 0.84 3,750 USD 113,400.00
Public Sector Foundation - Advanced - Enterprise Edition 7/1/2024 6/30/2027 36 USD 143.00
96 USD
494,208.00
Knowledge 7/1/2024 6/30/2027 36 USD
66.90 1 USD
2,408.40
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Total: USD 619,909.20
*If this Order Form is executed and/or returned to Salesforce by Customer after the Order Start Date above, Salesforce may adjust the Order Start Date and Order End Date, without increasing the Total Price, based on the date Salesforce activates the products and provided that the total term length does not change. Following activation, any adjustments to such Order Start Date and Order End Date may be confirmed by logging into Your Account, by reference to an order confirmation sent by Salesforce, and/or by contacting customer support. **The Monthly/Unit Price shown above has been rounded to two decimal places for display purposes. As many as eight decimal places may be present in the actual price. The totals for this order were calculated using the actual price, rather than the Monthly/Unit Price displayed above, and are the true and binding totals for this order.
Prices shown above do not include any taxes that may apply. Any such taxes are the responsibility of Customer. This is not an invoice. For customers based in the United States, any applicable taxes will be determined based on the laws and regulations of the taxing authority(ies) governing the "Ship To" location provided by Customer on this Order Form.
Annual Pricing Summary
Fees Aggregate Price #
7/1/2024 - 6/30/2025 USD 206,636.40
7/1/2025 - 6/30/2026 USD 206,636.40
7/1/2026 - 6/30/2027 USD 206,636.40
Total: USD 619,909.20
The Annual Pricing Summary is provided for informational purposes only and is not a payment schedule. Please refer to the Terms and Conditions section of this Order Form for payment-related information.
Usage Details
By Tenant ID
Usage Type Start Date End Date Tenant ID Quantity Overage Rate True Up Rate Business Rules Engine Calls 7/1/2024 6/30/2027 00D5e000002FOk1EAG 18,000 USD 0.01250000 N/A Overage fees are billable monthly, in arrears
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Pricing Schedule
Product
Monthly/
Unit Price** Quantity For
Sales & Service Cloud - Enterprise Edition USD 138.60 1+ Salesforce Scheduler - Enterprise Edition USD 23.10 3+
Digital Engagement - Enterprise Edition USD 66.90 1+
Customer Community - Enterprise Edition - Logins (Per Month) USD 0.84 3750+ Knowledge USD 66.90 1+
Public Sector Foundation - Advanced - Enterprise Edition USD 143.00 96+ The pricing in the Pricing Schedule above (“Pricing Schedule”) reflects the monthly per-subscription fees for the applicable Service. In the event the Pricing Schedule sets forth tiered pricing, any such tiered pricing levels are based upon the Aggregate Total Number of active subscriptions of the relevant Service purchased. “Aggregate Total Number” as it relates to a subscription, is the aggregate total number of active subscriptions, purchased by the Customer executing this Order Form, commencing on the Contract Start Date of this Order Form, as measured at the time of execution of the applicable Order Form. If a single additional order raises the aggregate number of subscriptions for any Service listed in the Pricing Schedule above the threshold limits specified therein, only those subscriptions exceeding the new threshold are entitled to the reduced pricing. Only additional orders by Customer that are associated with this Order Form, for purchase of subscriptions to the same Service and edition as set forth in the Pricing Schedule, during the period commencing on the Contract Start Date and ending on the Contract End Date of this Order Form, are eligible for the applicable volume pricing levels under the Pricing Schedule. For clarity, restricted use subscriptions (those subscriptions that either have the term “Restricted Use” in the Service name, or are indicated as a Restricted Use Subscription in a Quote Special Term) are not included when determining the Aggregate Total Number of a full use subscription, and full use subscriptions are not included when determining the Aggregate Total Number of a restricted use subscription. Any price decreases shall have no effect on previously purchased subscriptions. Volume discounts do not accumulate across different Services or editions. Any renewals of the subscriptions purchased under this Order Form are not eligible for the Pricing Schedule unless expressly agreed to in writing between the parties in an applicable renewal Order Form.
Quote Special Terms
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In the event this Order Form reflects an early renewal of Customer’s existing subscriptions purchased under applicable Order Forms under Contract No(s). 03530132, (as referenced in the corresponding invoice(s)), this Order Form shall replace such previous Customer's Order Form(s) which is/are hereby terminated. Any credits applicable to fees paid in relation to such terminated Order Form(s) will be applied to this Order Form. In the event this Order Form reflects an on-time renewal of applicable Order Forms under Contract No(s). 03530132, the previous sentence about credits does not apply, and Order Forms related to such existing subscriptions shall be considered expired.
Unless otherwise provided in the applicable Agreement, any increase in subscription pricing for the first renewal term will not exceed 9% over the then-current subscription pricing, provided that (a) Customer renews its entire then-current subscription volume under this Order Form combined with any associated add-on Order Forms, and (b) the first renewal term is the same duration as the Order Term of this Order Form or one year (whichever is longer). Thereafter, any increase in subscription and support pricing will be in accordance with SFDC’s pricing and policies in effect at the time of the renewal or as otherwise agreed to by the parties. Notwithstanding the foregoing, any consumption-based Services which are subject to a rate card as set forth in the product terms for the applicable Services and any support or resource-based Services are not subject to any price increase limitations.
Customer has expressly requested to pay the fees for the entire Order Form Term mentioned in this Order Form in one single invoice to be issued 30 days prior to the Order Start Date (the invoice will be issued immediately if the Order Start Date is within 30 days). Customer understands that once this signed Order Form is received and processed by SFDC, Customer may not reverse their request and is therefore bound to pay such invoice in full within the applicable payment terms. Unless otherwise stated herein, such invoice shall be paid by Customer pursuant to the invoicing terms of the Customer’s applicable MSA.
Notwithstanding anything to the contrary, subscriptions purchased pursuant to this Order Form shall not automatically renew, and therefore shall terminate on the applicable Order End Date above unless Customer enters into a new Order Form with Salesforce, on or before that Order End Date, for the relevant product(s). 5 / 7
Product Special Terms
Digital Engagement
Customer acknowledges and agrees to indemnify, defend, and hold Salesforce, aggregators (as defined in the applicable Security, Privacy, and Architecture Documentation), and their respective affiliates harmless from and against any claim or loss arising from or relating to Customer's use of the Messaging Services or Customer Data sent via the Messaging Services. ANY LIMITATION OF
LIABILITY SET FORTH IN THE AGREEMENT WILL NOT APPLY WITH RESPECT TO THE INDEMNIFICATION OBLIGATIONS SET FORTH ABOVE. Each Messaging subscription entitles Customer to: (i) 25 conversations per month, aggregated over the Order Term; and (ii) 1000 Triggered and Bulk Messages for use in a single org only. Notwithstanding the foregoing, the 1000 Triggered and Bulk Messages are only provisioned with a Customer’s initial Digital Engagement subscription. Customer will not be provisioned additional quantities of Triggered and Bulk Messages if Customer purchases multiple or add-on subscriptions for Digital Engagement for use in the same org. Notwithstanding anything to the contrary in the Agreement, a detailed description of conversations and how they may be used can be found at: https://sfdc.co/bLlXEm including the corresponding multipliers by region, which are subject to change upwards or downwards over time. In order to set up message types, including enablement of phone number(s) and over the top ("OTT") messaging identities (example: Facebook Messenger), as applicable, and to complete message type set up, Customer shall follow the set up instructions in Help at https://help.salesforce.com/s/articleView?id=sf.livemessage_setup.htm&type=5. To complete SMS message type set up, Customer shall follow the Messaging Set Up Instructions located at:
http://www.salesforce.com/assets/pdf/misc/livemessage-set-up.pdf. For Customers located in the U.S. only: (i) Salesforce is entering into this Order Form on behalf of Salesforce Communications LLC; and (ii) the rates payable by Customer for Messaging are inclusive of all amounts that Salesforce must pay to any U.S. or foreign government, regulatory body, agency, commission or quasi-governmental body as a result of Salesforce providing Messaging other than U.S. sales taxes that Salesforce determines are required to be collected from Customer.
Einstein Features
SFDC may access Customer Data submitted to the Einstein features for the purpose of improving and training services and features Customer may access, and Customer instructs SFDC to process its Customer Data for such purpose. Customer retains all ownership of its Customer Data and SFDC retains all ownership in and to aggregated machine learning results.
Public Sector Foundation - Advanced
In order to access Omnistudio features and functionality, Customer’s system administrator must first install the latest OmniStudio managed package available at:
https://help.salesforce.com/s/articleView?id=sf.os_omnistudio_release_summary_for_installation_and_upgrade.htm&type=5.
Emergency Program Management
In order to access Emergency Program Management Services, Customer’s system administrator must first install the managed package via the following link: http://industries.force.com/publicsector.
Business Rules Engine
Overage fees are billed monthly in arrears and due in accordance with the payment terms set forth herein. 6 / 7
Tenant Information
Org Type Org Details Services Quantity
Salesforce Platform 00D5e000002FOk1EAG
Sales & Service Cloud - Enterprise Edition 1
Salesforce Scheduler - Enterprise Edition 3
Digital Engagement - Enterprise Edition 1
Business Rules Engine - Public Sector Foundation Advanced (6K calls/annum) 1 Customer Community - Enterprise Edition - Logins (Per Month) 3,750 Public Sector Foundation - Advanced - Enterprise Edition 96 Knowledge 1
Purchase Order Information
Is a Purchase Order (PO) required for the purchase or payment of the products on this Order Form?(Customer to complete) [ ] Noxxxxxxxx
[ ] Yes \porbtn1\ - Please complete below
PO Number: \ponum1\
PO Amount: \poamt1\
Upon signature by Customer and submission to Salesforce, this Order Form shall become legally binding unless this Order Form is rejected by Salesforce for any of the following reasons: (1) the signatory below does not have the authority to bind Customer to this Order Form, (2) changes have been made to this Order Form (other than completion of the purchase order information and the signature block), or (3) the requested purchase order information or signature is incomplete or does not match our records or the rest of this Order Form. Subscriptions are non-cancelable before their Order End Date. This Order Form is governed by the terms of the Salesforce MSA found at https://www.salesforce.com/company/msa.jsp, unless (i) Customer has a written MSA executed by Salesforce for such Services as referenced in the Documentation, in which case such written Salesforce MSA will govern or (ii) otherwise set forth herein. Additional information related to the Services may be found in the Documentation at https://sfdc.co/ptd. For the avoidance of doubt, the applicable MSA takes precedence over the Documentation. 7 / 7
Customer: City of Fontana
Signature \s1\
Name \n1\
Business Title \t1\
Date \d1\
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