Question Answer Totals
1. Have you used an online portal for the building permit process with other jurisdictions? ☐Yes 6
☐No 4
2. Current application submittal method
☐ In-Person with emailed digital and in-person hardcopy building plans 6 ☐ Email with digital building plans (over-the-counter permits) 5 ☐Fax (over-the-counter permits) 3
3. Preferred application submittal method
☐Online portal or email with digital building plans and in-house printing 9 ☐In-Person with digital and hard-copy building plans 3
☐Fax (over-the counter)
3(a) Would you pay a small fee for large format in-house printing services? ☐Yes 6
☐No 3
4. Preferred method for permit status updates
☐Email 9
☐Phone 2
☐In-person 1
☐On-line portal 2
5. Preferred building permit issuance method
☐Pick-up hardcopy in person 3
☐Print digital copy from on-line portal or email 8
6. Current building permit fee payment method
☐Over the phone debit payment 2
☐Mail check 2
☐Cash or check in-person 7
7. Preferred building permit fee payment method
☐Online payment portal 8
☐Over the phone debit payment 2
☐Mail check 3
☐Cash or check in-person 1
8. Preferred building inspection scheduling method
☐Phone-in hotline 3
☐On-line portal 4
9. Please rate your opinion of this fee below
☐4. I would be willing to pay a fee for an improvement in services. 6 ☐3. I will pay a fee but I do not feel services will be improved. ☐2. I do not want to pay a fee and I do not feel that services will be improved. 2 ☐1. I do not want to pay the fee and I feel that services would deteriorate. 2
10. Please rate the effect online permitting will have on your business ☐ 3. Online permitting will have a positive effect on my business. 7 ☐2. Online permitting will have no effect on my business. ☐1. Online permitting will have a negative effect on my business. 3
11. *Optional* Please rate your level of satisfaction with the current permitting process ☐Very Satisfied 2
☐Somewhat satisfied 1
☐Satisfied 5
☐Somewhat dissatisfied 1
☐Dissatisfied 1
☐Very dissatisfied