The terms and conditions available at https://www.intrado.com/legal‐privacy/terms/call‐handling as of the date of this Quote will apply to this Quote, unless the parties have entered into a separate mutually executed agreement, or Customer is purchasing under a cooperative purchasing agreement. The terms of this Quote will govern any conflict with the above‐mentioned terms, and Customer’s issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such terms. No additional terms in Customer’s purchase order will apply. This document contains confidential and proprietary information of Intrado, and such information may not be used or disclosed without prior written consent.
Company Name: Intrado Life & Safety Solutions Corporation Maintenance Renewal: Year 10 ‐ Sept 4, 2023 to Sept 3, 2024 for
Foster City, CA
(Direct Sale)
Quote Number: 74070
Version: 2
July 31, 2023
Copyright 2023 Intrado Life & Safety Solutions Corporation 74070 v2‐ Foster City, CA Page 2 of 6
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Summary ‐ Foster City PD
Item Price
Maintenance $18,714.75
Total:
$18,714.75
Year Systems Professional
Services
Recurring
Services
Maintenance
Services
Totals
Year 9 $18,714.75 $18,714.75
Totals $18,714.75 $18,714.75
Configuration Parameters ‐ Foster City PD
Item# Description Qty Selling Price Total
Software Protection and Remote Tech Support
950999/PRO1/1 Software Protection and Remote
Technical Support ‐ /Position ‐ Year 10
3 $944.32 $2,832.96
Subtotal $2,832.96
On‐Site Maintenance
950999/ONS1‐1/1 On‐Site Maintenance, (per position /
year for 1 to 10 positions) ‐ Year 10
3 $4,721.61 $14,164.83
Subtotal $14,164.83
Hardware Protection
950999/HPSA1/1 Hardware Protection Stand Alone
System ‐ /Position ‐ Year 10
3 $572.32 $1,716.96
Subtotal $1,716.96
Total $18,714.75
Copyright 2023 Intrado Life & Safety Solutions Corporation 74070 v2‐ Foster City, CA Page 3 of 6
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Notes
1 Quote provides pricing for Year 10 of the following maintenance services:
‐Software Protection & Remote Tech Support
‐Hardware Protection
‐On‐Site Maintenance
Effective dates 04‐Sep‐2023 to 03‐Sep‐2024
Previous quote 71731v2
Intrado will bill quarterly. With 30‐day notice of cancellation, the final invoice will be adjusted to remove any unused time.
Intrado will continue to honor the SLA’s in the CalOES contract for usual support and hardware protection (Full hardware upgrade is not included).
Bridge Maintenance (Year 8 and beyond)
Software Protection & Remote Technical Support Services cover only Intrado Application support.
Out of warranty workstation and server Hardware and or Operating System support is not covered under Software Protection & Remote Technical Support Services.
Intrado will make best efforts, but not responsible for sourcing replacement parts for any of the out of warranty system Hardware components.
In addition, if Intrado determines that any failure(s) have been caused in whole or in part by out of warranty hardware, any associated help desk, technician, and or engineering service costs related with the diagnostics of the failure condition will be invoiced to the customer at published rates.
2 Software Protection and Remote Technical Support is a coverage requirement with the purchase and ownership of Intrado CPE system equipment.
Software Protection and Remote Technical Support cannot be deleted from quotes or system orders.
Once a Software Protection and Remote Technical Support service contract is established for the site during system initial purchase, all items subsequently added to the site will not require an additional contract, but the acquisition of additional positions will increase the price of the services. a. For sites with one year coverage contracts, the increased price will be reflected in the quote at the next c o n t r a c t r e n e w a l p o i n t .
b. For sites with multi‐year agreements, the customer will be required to retract the remaining years of the original purchase order and issue a new purchase order for the remaining period covering the original system and n e w p o s i t i o n s .
If a contract for Software Protection and Remote Technical Support expires without renewal, causing a lapse in coverage, the customer’s access to the Support Center will be discontinued and a notification of services termination will be issued. Reinstatement of the lapsed coverage will require the following from the customer:
a) Payment in full for the lapsed period at the prevailing per‐seat rate
b) Purchase of a new maintenance agreement (one‐year or five‐ y e a r )
c) System Recertification fees in the form of a Class A inspection at $1,500.00 per day plus related travel and e x p e n s e c h a r g e s .
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Software Protection
This offering provides for the availability of software product updates. Installation and training (if needed) are not included. Intrado will publish periodic software release bulletins to customers which announce important product updates for Intrado software. Customers may then request the new update from Intrado based on applicability of the release to customer’s system. Customer is responsible for installation of all these releases, unless the On‐Site Maintenance Service is purchased. If On‐Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado’s then current prices for s u c h s e r v i c e s .
Remote Technical Support
Support is provided by associates who specialize in the diagnosis and resolution of system performance issues.
Remote Technical Support is available 24/7 through both a toll free hotline and a secure customer Internet portal.
All service inquiries are tracked by a state‐of‐the‐art CRM trouble ticket system that can be queried by customers through the online portal to obtain the most up‐to‐date status on their issues.
3 On‐site Support Services are primarily designed to assist with issues that require system expertise in troubleshooting and restoration at the customer’s location.
On‐site Support Services include travel costs and time and labor related to the service incident. Also included in the service are quarterly on‐site preventative and routine maintenance reviews (four per year) of the customer’s Intrado system. These maintenance visits can include the installation of routine updates to software. Training, configuration changes, reprogramming and system upgrade labor are not included in this offering, but are available for purchase.
On‐Site Support Services options include the designation of a technician dedicated specifically to the customer’s deployment(s), or alternately a non‐dedicated resource available for use with other customers. Intrado may engage third‐party vendors to provide the On‐Site Support Services.
4 Hardware Protection Service provides for the replacement of any non‐operating Intrado provided hardware component, with the exception of monitors. This offering only provides for the replacement of the hardware item.
Installation services and training (if needed) are not included. This service does not cover items where warranty has been voided due to abuse, Force Majeure or other actions.
When the Intrado Technical Support Center concludes that an item is non‐operational, a fully functioning new or refurbished unit will be shipped to the customer. This unit will then become the property of the customer and will restore the functionality of the non‐working item, but it may not be the exact same model as the original. The shipment of the replacement item will include a pre‐printed shipping label used for the return of the nonworking item from the customer.
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Terms
VENDOR NAME
Intrado Life & Safety Solutions Corporation
Include quote number
and customer EIN/Tax Identification Number
on P.O.
SUBMIT P.O.
PRICING All prices are in USD
Taxes, if applicable, are extra.
Handling and Shipping charges are extra unless specified on the quote.
SHIPPING TERMS FCA (Montreal), INCOTERMS 2010
INVOICING If Intrado is not performing Installation, software and equipment will be deemed accepted when Intrado has completed its shipping obligations. If Intrado is performing Installation, then Customer will provide Intrado with a written notice of acceptance or rejection, based on a Severity Level 1 or 2 failure (as defined in the Maintenance and Support terms), within ten calendar days after Intrado’s notice of System Cutover (“Notification Date”), which acceptance will not be unreasonably withheld or conditioned. If Customer does not accept software and equipment, it will notify Intrado in writing within ten calendar days of the Notification Date, and will specify the Severity Level 1 or 2 failure.
Intrado will use commercially reasonable efforts to promptly diagnose and correct all identified failures, and the acceptance process will be repeated until acceptance occurs. If Customer fails to provide written notice of rejection as stated above within the time stated above, acceptance will be deemed to have occurred. “System Cutover” will mean the first date that software and equipment is used for live call‐taking or dispatching. If software and/or equipment are being installed at multiple sites, the above acceptance process will apply to each site. The date of acceptance of the first site will be referred to as “Final Acceptance.” Services will be deemed accepted when performed. If installation is not purchased, then all fees will be invoiced on shipment. If installation is purchased, Customer will be invoiced according to the following terms:
• 30% on acceptance of Customer’s Order
• 30% on shipment
• 30% on System Cutover
• 10% on Final Acceptance
DELIVERY TBD
VALIDITY Quote expires on February 07, 2024.
However, part numbers beginning with Q, such as QXXXXX, constitute unique third‐party components. These components, including model and price, (i) may be subject to change at any time; and (ii) are non‐cancellable, non‐refundable, and non‐exchangeable at any time.
COPYRIGHT The information contained in this document is proprietary to Intrado Life & Safety Solutions Corporation and is offered solely for the purpose of evaluation.
Copyright 2023 Intrado Life & Safety Solutions Corporation 74070 v2‐ Foster City, CA Page 6 of 6
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Optional Signature Page
Customer can purchase the products and services in this Quote by:
‐ Issuing a purchase order for the Total Amount of the quote OR
‐ By signing below
Intrado Quote Number: 74070 Version: 2 Date Issued: July 31, 2023
Total Purchase Amount (Not including Optional Products or Services): $18,714.75
Please check one: Bill the Total Amount Upfront: ______ Bill Quarterly: _______
ACCEPTED AND AGREED:
Customer is committing to the Total Purchase Amount listed above.
Customer Entity Name: Foster City, CA
Signature: ____________________________________________
Printed Name: ________________________________________
Title: __________________________________________________
Date Signed: __________________________________________
By signing above, Customer acknowledges and agrees with the terms of the box checked below:
______ A customer purchase order is required to pay any invoice relating to this quote. Customer acknowledges that Intrado will not ship any equipment or software, or commence any services, until it has received customer’s corresponding purchase order.
X A customer purchase order is NOT required to pay any invoice relating to this quote. The signature above authorizes Intrado to ship, provide services, and invoice customer.
The terms and conditions available at https://www.intrado.com/legal‐privacy/terms/call‐handling as of the date of this Quote will apply to this Quote, unless the parties have entered into a separate mutually executed agreement, or Customer is purchasing under a cooperative purchasing agreement. The terms of this Quote will govern any conflict with the above‐mentioned terms, and Customer’s issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such terms. No additional terms in Customer’s purchase order will apply. This document contains confidential and proprietary information of Intrado, and such information may not be used or disclosed without prior written consent.