Centerville Train Depot
OFFICE SPACE LEASE
Proposed monthly rent
$500.00 month
Term: 10 year lease
5 year lease with a 5 year option.
ACEN
ALTAMONT CORRIDOR EXPRESS
FREMONT TICKET SALES
2026 MAR 24 PM 1:51
Exibit B
Ticketing
• Tickets are sold at the Depot Freight Office via the window in the waiting room, • 2 ticket validators, 1 inside Depot Office and 1 on the platform • Staffing: 4 part time:
• AM ticket sales: 4:30 am to 9:30 am, Monday-Friday
• PM ticket sales: 2:20 pm to 6:30 pm, Monday-Friday
• Waiting room services: opening and closing, monitor and management of transient population / loitering
• New ticketing system: Spring 2026
• Computerized ticket generation by on-site staff
• Full service ticketing by on-site staff
• Elaborate computer system setup and maintenance by office staff. • Amtrak passenger service assistance
• Amtrak liaison and passenger direction communications with Amtrak / ACE and Centerville train depot staff.
Parking
• Paid parking
Facilities
• Limited seating on platform
• Restrooms
• Heated and air conditioned waiting room
• Amtrak Services in waiting room
• Onsite food and beverages available at the East Bay Cafe Depot View schedule
Station Overview
The Fremont ACE station, also known as the Centerville Depot, appears now as it did in 1910 as a historical Southern Pacific station. Now, in addition to catching ACE and Amtrak Capitol Corridor trains from this location, travelers can have a snack at the East Bay Cafe Depot/Depot Diner. Fully staffed ticket office.
Transit Connections:
-TRANSIT
Fremont ACE
AC Transit bus 210 connects to Ohlone College Main Campus & Union Landing Transit Center (For more information see page 2 of Transit Information).
AC Transit bus 99 connects to Hayward BART & Fremont BART stations (For more information see page 2 of Transit Information).
AC Transit bus 251 connects to Ohlone College Neward Campus & Fremont BART station using Thornton Ave. & Fremont Blvd. bus stop.
Stanford Marguerite Shuttle "U" line connects to Stanford University & Medical Center.
Business Plan Outline
ACE Ticket Office & Customer Service Operations
Operated by: Dirk Lorenz
Service Locations: Fremont (Centerville Station) & Santa Clara (Great America Station)
1. Executive Summary
The ACE Ticket Office & Customer Service operation provides ticket sales, passenger assistance, and accounting services supporting commuters traveling on the Altamont Corridor Express between Stockton, California and San Jose, California.
Operated by Dirk Lorenz, the business holds exclusive contracts with the San Joaquin Regional Rail Commission for ticket sales and associated accounting services. The operation has supported ACE passengers for over 25 years, providing reliable ticketing services and customer support.
Beginning in Spring 2026, the ticket office will implement a new computerized ticketing system enabling electronic ticket generation and improved financial accounting.
The office also supports passenger assistance for Amtrak, providing track assignments and general rail travel information for passengers traveling throughout the United States.
2. Business Overview
The ACE Ticket Office provides:
Commuter rail ticket sales
• Electronic ticket generation
Ticket accounting and reconciliation
• Passenger assistance and travel information
• Station presence and safety monitoring
The Fremont ticket office acts as the central operational hub for ticket inventory control and accounting for both stations.
3. Service Locations
Fremont - Centerville Train Station
Fremont Centerville ACE Station
Functions:
• Primary ticket sales location
Ticket inventory storage
• Central accounting office
• Passenger information desk
Waiting room supervision
Operating hours:
5:00 AM-9:00 AM
• 2:20 PM - 7:00 PM
Monday through Friday
Santa Clara - Great America Station Kiosk
Santa Clara-Great America Station
Functions:
: Casseuter asket nales
Passenger assistance
• Rail travel information
Operating hours:
1:30 PM - 7:00 PM
Monday through Friday
4. Staffing Structure
The operation employs four ticket agents who manage daily sales and customer service.
Staff Responsibilities
Ticket agents perform:
• ACE ticket sales
• electronic ticket generation
• cash and electronic payment processing
• passenger assistance
train track and boarding information
• end-of-shift accounting procedures
Workforce Development
The business provides employment opportunities to individuals transitioning into the workforce through community rehabilitation programs including:
Victory Outreach
CURA Inc.
These partnerships support community reintegration while creating reliable employment opportunities.
5. Ticket Sales & Technology
Beginning Spring 2026, the ticket office will utilize a new computerized ticketing system that provides:
electronic ticket generation
digital ticket inventory tracking
• integrated accounting reports
transaction auditing
real-time sales monitoring
This system improves:
financial accuracy
• commuter convenience
• operational efficiency
• fraud prevention
6. Accounting and Financial Controls
The Fremont office manages all accounting and ticket inventory for both service locations.
Accounting Functions
daily ticket sales reconciliation
ticket inventory management
• revenue reporting
• cash handling and deposits
• financial reporting to the San Joaquin Regional Rail Commission Financial Control Measures
• secure ticket storage
• transaction auditing
• dual verification of daily totals
• centralized reporting system
7. Customer Service Operations
Customer service is a core function of the ticket office.
Services include:
commuter travel assistance
schedule information
Fare explanation:
lost ticket assistanc
general passenger inquiries
Additionally, staff assist passengers traveling with Amtrak, providing:
track assignments
schedule information
travel guidance across the United States rail network
8. Station Presence & Public Safety
The physical presence of ticket office staff has produced significant operational benefits at the Fremont Centerville ACE Station.
Benefits include:
active waiting room supervision
• improved passenger safety
• deterrence of vandalism
• prevention of loitering and encampments
Staff presence has helped keep the station free from homeless encampments and urban camping, improving the environment for commuters.
9. Community Impact
The ACE Ticket Office contributes to the local community by:
• creating job opportunities for individuals transitioning from recovery programs • supporting regional commuter transportation
• maintaining safe and welcoming station environments
• assisting rail travelers from across the United States
10. Organizational Experience
Dirk Lorenz has provided ticket sales and accounting services to the Altamont Corridor Express for 25 years through exclusive service contracts.
Key strengths include:
extensive operational experience
established commuter relationships
• financial accountability
reliable customer service
11. Strategic Goals
Future operational goals include:
•
successful implementation of the new ticketing system
• continued contract support for ACE ticket sales
• enhanced electronic ticketing capabilities
• improved passenger travel information services
• continued community workforce development
12. Conclusion
The ACE Ticket Office operation managed by Dirk Lorenz provides a vital service to the commuter rail system by supporting ticket sales, financial accountability, and passenger assistance for the Altamont Corridor Express.
With decades of operational experience, strong community ties, and a new computerized ticketing system launching in 2026, the operation remains a key component of commuter rail service between Stockton, California and San Jose, California. agencyservicebureau
UNIQUE INSURANCE SERVICE INC
Commercial Lines Bind Request Form
Name Insured Timothy & Wendall Velilla & Dirk & Lisa Lorenz dba East Bay Cafe Depot Quoted Carrier Am Trust Financial Quote Reference # 35241941 Line of Business Businessowners
Effective Date of Policy 01/06/2026 Total Premium $ 2750.00 Please select from the below preferred method of payment **DO NOT ENTER DOWN PAYMENT INFO FOR CHUBB POLICIES**:
• Mail in check directly. Check should be made payable to Carrier. • Direct Bill (please circle one) Annual, 2 pay, 4 pay, 6 pay, 10 pay or 12 pay * Not all installment options are offered by every carrier. Refer to Direct Bill billing selections on proposal* • Electronic Funds Transfer (EFT)- SEE BELOW
*ASB can enroll insured on EFT at time of issuance for all carrier's except for Chubb* EFT Information:
Exact N
Routing I
Account N Please note
We work together with the East Bay Cafe Depot
Insured's
And share a common insurance policy
rosal*
Specific to the city of Fremont requested coverages
Circle One
Credit Card
Exp. Date:
Security Code:
Exact Name on Card:
Billing Address:
Insured's Email Address:
Terrorism- Accept or Reject
*If rejecting, please make sure insured signs and returns the form within the proposal*
PLEASE BIND THE ABOVE POLICY
Tinat by Valle 01/06/2026
Insured Signature. 01/05/2026
- Date. Agent Signature_ Date
737 Southpoint Blvd Suite F * Petaluma, CA 94954
P: 707.773.3601 * F: 707.773.3964 * 800.232.3622 ASBagent.com Centerville Train Depot
OFFICE SPACE LEASE
Proposed monthly rent
$500.00 month
Term: 10 year lease
5 year lease with a 5 year option.
ACEN
ALTAMONT CORRIDOR EXPRESS
FREMONT TICKET SALES
2026 MAR 24 PH 1:51
Exibit B
Ticketing
• Tickets are sold at the Depot Freight Office via the window in the waiting room, • 2 ticket validators, 1 inside Depot Office and 1 on the platform • Staffing: 4 part time:
• AM ticket sales: 4:30 am to 9:30 am, Monday-Friday
• PM ticket sales: 2:20 pm to 6:30 pm, Monday-Friday
• Waiting room services: opening and closing, monitor and management of transient population / loitering
• New ticketing system: Spring 2026
• Computerized ticket generation by on-site staff
• Full service ticketing by on-site staff
• Elaborate computer system setup and maintenance by office staff. • Amtrak passenger service assistance
• Amtrak liaison and passenger direction communications with Amtrak / ACE and Centerville train depot staff.
Parking
• Paid parking
Facilities
• Limited seating on platform
• Restrooms
• Heated and air conditioned waiting room
• Amtrak Services in waiting room
• Onsite food and beverages available at the East Bay Cafe Depot View schedule
Station Overview
The Fremont ACE station, also known as the Centerville Depot, appears now as it did in 1910 as a historical Southern Pacific station. Now, in addition to catching ACE and Amtrak Capitol Corridor trains from this location, travelers can have a snack at the East Bay Cafe Depot/Depot Diner. Fully staffed ticket office.
Transit Connections:
- TRANSIT
Fremont ACE
AC Transit bus 210 connects to Ohlone College Main Campus & Union Landing Transit Center (For more information see page 2 of Transit Information).
AC Transit bus 99 connects to Hayward BART & Fremont BART stations (For more information see page 2 of Transit Information).
AC Transit bus 251 connects to Ohlone College Neward Campus & Fremont BART station using Thornton Ave. & Fremont Blvd. bus stop.
Stanford Marguerite Shuttle "U" line connects to Stanford University & Medical Center.
Business Plan Outline
ACE Ticket Office & Customer Service Operations
Operated by: Dirk Lorenz
Service Locations: Fremont (Centerville Station) & Santa Clara (Great America Station)
1. Executive Summary
The ACE Ticket Office & Customer Service operation provides ticket sales, passenger assistance, and accounting services supporting commuters traveling on the Altamont Corridor Express between Stockton, California and San Jose, California.
Operated by Dirk Lorenz, the business holds exclusive contracts with the San Joaquin Regional Rail Commission for ticket sales and associated accounting services. The operation has supported ACE passengers for over 25 years, providing reliable ticketing services and customer support.
Beginning in Spring 2026, the ticket office will implement a new computerized ticketing system enabling electronic ticket generation and improved financial accounting.
The office also supports passenger assistance for Amtrak, providing track assignments and general rail travel information for passengers traveling throughout the United States.
2. Business Overview
The ACE Ticket Office provides:
• Commuter rail ticket sales
• Electronic ticket generation
• Ticket accounting and reconciliation
• Passenger assistance and travel information
• Station presence and safety monitoring
The Fremont ticket office acts as the central operational hub for ticket inventory control and accounting for both stations.
3. Service Locations
Fremont - Centerville Train Station
Fremont Centerville ACE Station
Functions:
• Primary ticket sales location
Ticket inventory storage
• Central accounting office
: Passinger in supervis desk Waiting room supervision
Operating hours:
5:00 AM - 9:00 AM
• 2:20 PM - 7:00 PM
• Monday through Friday
Santa Clara - Great America Station Kiosk
Santa Clara-Great America Station
Functions:
: Cauter ticket sales
Passenger assistance
• Rail travel information
Operating hours:
1:30 PM - 7:00 PM
Monday through Friday
4. Staffing Structure
The operation employs four ticket agents who manage daily sales and customer service.
Staff Responsibilities
Ticket agents perform:
• ACE ticket sales
• electronic ticket generation
cash and electronic payment processing
• passenger assistance
train track and boarding information
• end-of-shift accounting procedures
Workforce Development
The business provides employment opportunities to individuals transitioning into the workforce through community rehabilitation programs including:
Victory Outreach
CURA Inc.
These partnerships support community reintegration while creating reliable employment opportunities.
5. Ticket Sales & Technology
Beginning Spring 2026, the ticket office will utilize a new computerized ticketing system that provides:
• electronic ticket generation
digital ticket inventory tracking
integrated accounting reports
transaction auditing
real-time sales monitoring
This system improves:
financial accuracy
commuter convenience
operational efficiency
• fraud prevention
6. Accounting and Financial Controls
The Fremont office manages all accounting and ticket inventory for both service locations.
Accounting Functions
• daily ticket sales reconciliation
• ticket inventory management
• revenue reporting
• cash handling and deposits
financial reporting to the San Joaquin Regional Rail Commission Financial Control Measures
• secure ticket storage
transaction auditing
• dual verification of daily totals
centralized reporting system
7. Customer Service Operations
Customer service is a core function of the ticket office.
Services include:
commuter travel assistance
schedule information
fare explanations
lost ticket assistance
general passenger inquiries
Additionally, staff assist passengers traveling with Amtrak, providing:
track assignments
schedule information
travel guidance across the United States rail network
8. Station Presence & Public Safety
The physical presence of ticket office staff has produced significant operational benefits at the Fremont Centerville ACE Station.
Benefits include:
• active waiting room supervision
• improved passenger safety
• deterrence of vandalism
• prevention of loitering and encampments
Staff presence has helped keep the station free from homeless encampments and urban camping, improving the environment for commuters.
9. Community Impact
The ACE Ticket Office contributes to the local community by:
• creating job opportunities for individuals transitioning from recovery programs • supporting regional commuter transportation
maintaining safe and welcoming station environments
• assisting rail travelers from across the United States
10. Organizational Experience
Dirk Lorenz has provided ticket sales and accounting services to the Altamont Corridor Express for 25 years through exclusive service contracts.
Key strengths include:
extensive operational experience
established commuter relationships
financial accountability
reliable customer service
11. Strategic Goals
Future operational goals include:
• successful implementation of the new ticketing system • continued contract support for ACE ticket sales
• enhanced electronic ticketing capabilities
• improved passenger travel information services
• continued community workforce development
12. Conclusion
The ACE Ticket Office operation managed by Dirk Lorenz provides a vital service to the commuter rail system by supporting ticket sales, financial accountability, and passenger assistance for the Altamont Corridor Express.
With decades of operational experience, strong community ties, and a new computerized ticketing system launching in 2026, the operation remains a key component of commuter rail service between Stockton, California and San Jose, California. •
/
Aagencyservicebureau
UNIQUE INSURANCE SERVICE INC
Commercial Lines Bind Request Form
Name Insured Timothy & Wendall Velilla & Dirk & Lisa Lorenz dba East Bay Cafe Depot Quoted Carrier AmTrust Financial _ Quote Reference _ 35241941 Line of Business Businessowners
Effective Date of Policy 01/06/2026 Totall Premium $ 2750.00 Please select from the below preferred method of payment **DO NOT ENTER DOWN PAYMENT INFO FOR CHUBB POLICIES**:
• Mail in check directly. Check should be made payable to Carrier.
I Direct Bill (please circle one) Annual, 2 pay, 4 pay, 6 pay, 10 pay or 12 pay * Not all installment options are offered by every carrier. Refer to Direct Bill billing selections on proposal* • Electronic Funds Transfer (EFT)- SEE BELOW
*ASB can enroll insured on EFT at time of issuance for all carrier's except for Chubb* EFT Information:
Exact N
Routing I
Account N Please note
We work together with the East Bay Cafe Depot
Insured's And share a common insurance policy
osal*
Specific to the city of Fremont requested coverages
Circle One
Credit Card
Exp. Date:
Security Code:
Exact Name on Card:
Billing Address:
Insured's Email Address:
Terrrorism- Accept or Reject
*If rejecting, please make sure insured signs and returns the form within the proposal*
PLEASE BIND THE ABOVE POLICY
Tinet ry Wille 01/06/2026 Date 01/05/2026
Insured Signature. Agent Signature_
737 Southpoint Blvd Suite F * Petaluma, CA 94954
P: 707.773.3601 * F: 707.773.3964 * 800.232.3622 ASBagent.com The Depot office space
Provides a meeting and planning space
for serving the community
FREMONT EDUCATION FOUNDATION
recognizes
Dirk Lorenz
as our
2008
"Excellence in Education"
Community Honoree
istory on to making Fremont a better community for his long-standing dedication Display Educational
Support
Awards
Lorenz family At the Depot
Support Business
FREMONT and Conmendatica
CHAMBER OF COMMERCE
Bertificate of embership
- City.
Resolutions- Community
Awards
Hopes
SELECTION CRITERIA
The Committee will select the most qualified prospective operator based on the criteria set forth in Section 6 of the Instructions to Proposers and the following criteria:
For the Cafe Space, demonstrated expertise as a Cafe/Restaurant operator Responses to reference checks
OFFICE
Credit check
4. Proposed uses of the café space and/or office space.) Space Proposed rent and lease terms and conditions
Feasibility of and completeness of business plan
SCHEDULE:
RFP Issued: Thursday, January 22, 2026 Site Visit: Thursday, February 5, 2026, 10:00 a.m.
Questions Due: Tuesday, February 10, 2026, 3:00 p.m.
Addendum issued (if needed): Tuesday, February 17, 2026 Proposals Due: Tuesday, February 24"h, 2026, 2:00 p.m.
Conflict of Interest
(Signed copy must be submitted with proposal)
Each vendor must disclose any existing or potential conflict of interest relative to the performance of the contractual services as a result of this RFP/Bid. Any such relationship that might be perceived as or represent a conflict should be disclosed. By submitting a proposal in response to this RFP/Bid, vendors affirm that they have not given, nor intend to give at any time hereafter, any economic opportunity, future employment, gift, loan gratuity, special discount, trip, favor or service to a public servant or any employee or representative of same, in connection with this procurement. Any attempt to intentionally or unintentionally conceal or obfuscate a conflict of interest will automatically result in the disqualification of a vendor's proposal. An award will not be made where a conflict of interest exists. The City will determine if a conflict of interest exists and whether it may reflect negatively on the City's selection of a vendor. The City reserves the right to disqualify any vendor on the grounds of actual or apparent conflict of interest.
Collusion
This is to certify that the undersigned bidder has neither directly nor indirectly entered into an agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this proposal submitted this date to City of Fremont.
All terms and conditions of this Request for Proposal have been thoroughly examined and are understood.
NAME OF BIDDER:
AUTHORIZED REPRESENTATIVE
Uh StATURE TITLE ADDRESS
Public Records
(Signed copy must be submitted with Proposal)
PROPOSALS ARE PUBLIC RECORDS. Each proposer is hereby informed that, upon submittal of its proposal to the City in accordance with this RFP, the proposal is the property of the City.
Unless otherwise compelled by a court order, the City will not disclose any proposal while the City conducts its deliberative process in accordance with the procedures identified in this RFP.
Ho proposal, the is either asiards a preenal sto sues l propriet ostrey emers. of the California Public Records Act (California Government Code Sections 6250, et seq.), unless there is a legal exception to public disclosure.
If a proposer believes that any portion of its proposal is subject to a legal exception to public "Confidential" portion of the proposal.
Please check ONE (1) of the following:
• NO, I certify that none of the information included with this Proposal is considered confidential or proprietary.
• YES, I certify that this Proposal contains information considered confidential or proprietary and all such information is specifically identified within the proposal.
SAN JOAQUIN
REGIONAL
Exclusive between ACE
Altamont Corridor Exxpress
(AKA The San Joaquin Regional Rail Commission)
And Dirk Lorenz
SJRRC Contract No.: 26-R-14-00
Contractor Reference No.:
To begin drafting the amendment SJRRC will require the following information:
1. Current W-9 signed and dated within the last 12 months (Most recent W-9 is attached).
2. Provide the name and title of person authorized to sign the amendment.
3. Current Certificates of Insurance in compliance with the requirements in Section 13 of the current agreement, naming SJRRC as additional insured.
4. Confirm the Total Daily Compensation listed on the Approved Fee Schedule (Exhibit B) are still valid.
5. Review your Vendor Profile on PlanetBids and confirm it is accurate.
Please submit the requested information by March 27, 2026. We look forward to continuing working with Lisa Lorenz and Dirk Lorenz.
Please let us know of any questions.
Sincerely,
Stephanie Feilzer
Contracts Specialist
...