JERRY ZUNIGA, CAPS, CLIPP
PROFESSIONAL HIGHLIGHTS
15 years experience in the development and management of affordable housing and neighborhood revitalization programs. Directly implemented 10+ million dollars in housing rehabilitation activities for nearly 4000 homes across 15 municipalities. 20+ years improving operational processes and strengthening diverse partnerships. In partnership with National Council on Aging (NCOA) and Rebuilding Together, co-developed the Safe & Healthy Housing course/training module for the Aging Mastery Program (AMP). Professional core competencies include:
Affordable Housing • Neighborhood Revitalization • Healthy Housing/Healthy Aging • Program Strategy & Development • Marketing Communications • SME in Aging in Place, Fall Prevention & Accessibility • Change Management/Implementation • Budgeting & Compliance • Grant Writing
WORK HISTORY
Habitat for Humanity Greater Fresno Area
Director of Housing Preservation and Aging Services – July 2017 to Present
• Responsible for development of housing rehabilitation and aging programs across two counties (Fresno and Madera)
• Responsible for grant writing & department budgeting
• Growth of program budget from no external funding to over one million in funding for affordable housing preservation and aging services within 3 years. • Leads partnerships with existing funders (city and corporate), community partners and community/neighborhood leaders to implement neighborhood revitalization approach to program delivery
• Leads efforts to incorporate aging strategies across all departments including Preservation, New Construction, Volunteerism and Social Enterprise (Retail) • Serves as subject matter expert for Housing Preservation and Aging solutions • Provides the oversight for staff across intake, inspections, in-house repair, subcontractor, and project management of programs
• Identify and secure funding opportunities, including development of in-house funding streams
• Leads ongoing development and improvement of departmental processes and systems/technology/partnership implementations
• Developed departmental Policies & Procedures, Rehab/Repair Standards, and standardized repair/modification specification for improved program delivery • Actively provides assistance for national affiliates within peer learning groups
Rebuilding Together Silicon Valley
Safe at Home Program Director – Sept 2006 to Dec 2015
• Directed program that delivered Aging in Place, Critical Repairs, Weatherization, Energy Efficiency and Home Preservation services
• Continually refined service offerings based on cost/impact methodologies • 8 straight years of continual program growth, providing over 4000 total repairs/modifications per year
• Created program strategies and service delivery methods replicated by affiliates throughout US
• Developed workflow systems and back-office tools to improve field staff/volunteer productivity
• Identified and incorporated numerous best practices that improved program quality and lowered operational costs
• Oversaw service delivery with local government partners that led to city/county contracts exceeding one million per year, for ten years running
• Led inspections for nearly 600 home assessments per year; assessing eligibility, financial viability, and identifying/planning for complex situations that may pose an issue with client satisfaction
• Created standards, vetted, managed, and evaluated all sub-contractors and their performance on a regular basis
• Regularly produced critical decisions based upon internal/external policies, governmental regulations, locale, best practices, as well as financial and technical constraints
• Assessed project and program financial statements on a regular basis to properly plan for client load, staff allocation and project scope
• Highly creative/innovative when dealing with process improvement • Served as subject matter expert in the field of healthy aging through home modifications, providing leadership for community aging partnerships and falls prevention coalitions
SDL | TRADOS
Sr. Business Consultant (Enterprise Software Division) – 1999 to 2005
• Managed complex international process improvement projects simultaneously from conception to completion
• Worked with internal and external teams on requirements definition and project planning • Managed project costs, timelines and budget allocations based on the requirements and scope
• Conducted business discovery sessions to map processes to identify improvements and areas for change management approaches
• Provided advice and leadership for improvements such as process modifications and process re-engineering
• Documented, prepared, and presented status reports, team findings and other relevant reports