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May 24, 2022
Sergio Hernandez
ThirdWave Corporation
12100 Wilshire Blvd., Suite 800
Los Angeles, CA 90025
H[SODDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDLQLLLQLLQLLLLLQLQQQLLQLQLQIXOO EHORZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
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N/A
ThirdWave Corporation
Information Systems Intelligently Applied
12100 Wilshire Blvd. Suite 800
Los Angeles, CA 90025
www.ThirdWaveCorp.com
310.804.7565
City of Fresno RFQ, Bid File No. 10099, for
Information Technology Strategic Plan Update
May 12, 2022
Thought Leadership, Exceptional
Performance & Results since 1987
34 ThirdWave
YEARS
Rapid Workflow®
Problems, Impacts,
Solutions, Benefits
$
ThirdWave
ThirdWave Corporation Information Systems Intelligently Applied SM 12100 Wils hire Blvd ., Suit e 80 0 Los A ng ele s C A 9 00 25 310 .80 4.7565 V 3 10. 312.9 513 F
34 YEARS
Thought
Leadership,
Exceptional
Performance &
Results since
1987
May 12, 2022 Section 1
Cover Letter
Sarah Beye
City of Fresno
Information Services Department Room 1059
2600 Fresno Street
Fresno, CA 93721
[email protected]
Subject: ThirdWave Proposal
Reference: Bid File No. 10099, for Information Technology Strategic Plan Update
Dear Ms. Beye,
ThirdWave Corporation is pleased to submit our proposal for professional services to produce an Information Technology & Geographic Information System Strategic Plans (ITSP). We have carefully reviewed and familiarized ourselves with the RFQ. This proposal represents a supremely qualified firm offering the following:
A nationally recognized firm specializing in Information Technology Strategic Plans (ITSPs) for the public sector, e.g., 15% of all cities in California have retained ThirdWave to produce their ITSPs. These include 6 of the largest 10 cities in the state, including Los Angeles, San Diego, San Jose, San Francisco, Sacramento, and Long Beach.
Our vast body of work spans 34 years, including small and medium cities, e.g., Austin, Berkeley, Pasadena, Las Vegas; Counties of Galveston and Fort Bend, TX, Stanislaus and Orange, CA, Missoula, MT; State agencies such as CalSTRS, DOIT, DEQ, MT; and federal agencies such as NOAA, MD. We have carried out 168 (one- hundred sixty-eight) government ITSPs in 27 states, from Alaska to New York and Calgary, Canada to Galveston, Texas.
IT Strategic Planning thought leadership and innovation. ThirdWave is the only firm in the US with an ITSP methodology rigorous enough to be patented: Rapid Workflow®1. Our ITSPs focus on management, operational and technology needs as performance parameters, and are consistently recognized as comprehensive, thorough and exceptional by our clients. We employ a combination of interviews, focus groups, online surveys, and business process mapping workshops to produce strategic functional and technical requirements, aligned with mayoral priorities. A long and consistent track record producing ITSPs that get adopted, funded and implemented. Exceedingly rare in the IT industry, 98.8% of the ITSPs we have produced (166 out of 168) have been approved, funded and implemented. This is unequaled by any firm in the US IT industry. This has resulted in business process improvement, increased operational efficiencies, and enhanced service delivery. Disciplined, robust PMBOKTM Project Management with a track record of 98% project completion on or under schedule/budget: The proposed ThirdWave Project Manager, Roy Hernandez, has 34 years of experience managing approximately three- hundred (300) successful enterprise local government IT projects, many multi-million dollars in size. He is the author of the book, PMBOK™ Project Management Essentials for Successful Project Delivery, and has taught the PMI PMBOK methodology to our clients for 22 years.
1. ThirdWave Rapid Workflow Process Modeling® - Patent Registration No. 2,873,704 with the US Patent and Trademark Office, also a registered trademark of ThirdWave Corporation in the United States and other countries.
ThirdWave
ThirdWave Corporation Information Systems Intelligently Applied SM 12100 Wils hire Blvd ., Suit e 80 0 Los A ng ele s C A 9 00 25 310 .80 4.7565 V 3 10. 312.9 513 F
34 YEARS
Thought
Leadership,
Exceptional
Performance &
Results since
1987
May 12, 2022 Page 2
Sarah Beye
Information Services Department
Fresno, CA 93721
Subject: ThirdWave Proposal
Reference: Bid File No. 10099, for Information Technology Strategic Plan Update
A viable firm in business for more than three decades: We have expertise with a broad range of government IT, e.g., networking/communications infrastructure, security, hardware, Enterprise Applications (Finance, HR), departmental applications (GIS, Asset Management, Permitting, Agenda Management, etc.) and have received national/international AIIM awards for Enterprise Content Management System implementation projects over $1,000,000. ThirdWave is also an expert with E- Government applications. Our ITSPs provide pragmatic, actionable recommendations, detailed budget estimates supported by a compelling business case. A well thought out and detailed project work plan and reasonable timeline: We have developed a detailed statement of work and MS Project Schedule. The workplan and schedule clearly illustrate all project phases, tasks, subtasks, corresponding deliverables, and start/end dates. It also indicates tasks where City staff will review/comment on deliverables, a built-in quality control mechanism to ensure desired outcomes.
A firm who represents the best interest of our clients: ThirdWave is a completely objective and independent consulting firm. We do not sell anything or have relationships of any type with any hardware or software vendor. We represent the best interest of our clients – not computer vendors.
A project team with peerless credentials, experience and professional qualifications: The proposed project team is made up of a seasoned technical professionals who will perform the work for the entire duration of the project.
The person whose signature appears on this proposal is authorized to bind our firm into contractual agreements and is the person correspondence should be directed to.
ThirdWave does not take exception to the terms and conditions in the Standard City Consultant Agreement (ATTACHMENT 1). The proposal and cost schedule shall be valid and binding for ninety (90) days following the date of this document and will become part of the negotiated contract. ThirdWave is able to meet the insurance requirements outlined in the Standard City Consultant Agreement
ThirdWave offers demonstrated competence, professional qualifications, and most importantly, a proven award-winning capability. As the City moves forward with this important project, our firm is poised and ready to deliver.
We look forward to providing the same level of success to the City of Fresno as we have done for our other 168 IT Strategic Planning customers. We await the opportunity to address any questions you may have in a shortlist interview. Thank you!
Sincerely,
Roy Hernandez
President / CEO
[email protected]
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Table of Contents
Section 1 Cover Letter
Section 2 Proposal Response: Scope of Work ................................................................ 1
2.1 Approach & Methodology ......................................................................... 1 Figure 2.1.1: ThirdWave’s Triangulation Framework© 1989 ...................... 2 Figure 2.1.2: ThirdWave Waterfall Best Practice ITSP Approach ........... 3
2.1.1 Management Interviews ........................................................................... 4
2.1.2 Information Technology Focus Groups .................................................... 4
2.1.3 Online Surveys ........................................................................................ 4
2.1.4 Patented Business Process Analysis ....................................................... 4 Figure 2.1.4.1: Responsiveness to RFP Scope of Work ........................... 5
2.2 Work Plans .............................................................................................. 7
2.2.1 IT Strategic Plan ...................................................................................... 7 Phase 0 Project Management .............................................................. 7 Phase 1 Discovery................................................................................ 8 Phase 2 Assessment .......................................................................... 11 Phase 3 IT Strategic Plan & Roadmap ............................................... 17
2.2.2 GIS Strategic Plan ................................................................................. 21 Phase 0 Project Management ............................................................ 21 Phase 1 Discovery.............................................................................. 21 Phase 2 Assessment .......................................................................... 23 Phase 3 IT Strategic Plan & Roadmap ............................................... 26
2.3 Project Schedule .................................................................................... 29 Figure 2.3.1: ITSP Preliminary Project Schedule .................................. 30 Figure 2.3.2: GIS Preliminary Project Schedule .................................... 32
Section 3 Proposal Response - Cost .............................................................................. 34
3.1 Fixed Fee Cost Proposal ....................................................................... 34
3.2 IT Strategic Plan Costs .......................................................................... 34 Figure 3.2.1: IT Strategic Plan Cost Summary ..................................... 34
3.2.1 IT Strategic Plan Detailed Payment Schedule ........................................ 35 Figure 3.2.1.1: Detailed Payment Schedule ........................................... 35
3.3 GIS Strategic Plan Costs ....................................................................... 37 Figure 3.3.1: GIS Strategic Plan Cost Summary .................................. 37
3.3.1 Detailed Payment Schedule ................................................................... 37 Figure 3.3.1.1: Detailed Payment Schedule ........................................... 37
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Section 4 Additional Documentation .............................................................................. 39
4.1 Company Overview................................................................................ 39 Figure 4.1.1: ThirdWave Areas of Expertise and Core Competencies . 40 Figure 4.1.2: ThirdWave’s Project National Presence .......................... 40 Figure 4.1.3: Partial List of Government ITSP Projects ........................ 42
4.2 Only Patented Government Strategic Planning Methodology ................. 43 Figure 4.2.1: Rapid Workflow Process Modeling®: Patent Registration No. 2,873,704, US Patent and Trademark Office ............ 43 Figure 4.2.2: ThirdWave’s Thought Leadership Qualifications ............. 44
4.3 Project Team ......................................................................................... 45 Figure 4.3.1: Project Organization Chart ............................................... 45
4.4 Resumes ............................................................................................... 45
Section 5 References ....................................................................................................... 64
5.1 Customer References ............................................................................ 64
5.1.1 City of Ventura: Information Technology Strategic Plan & Roadmap ...... 64
5.1.2 City of Berkeley: Digital Strategic Plan & Roadmap ............................... 66
5.1.3 Golden Gate Bridge Highway & Transportation District: IS Strategic Plan & Roadmap .................................................................................... 69
5.1.4 City of Costa Mesa: IT Strategic Plan & Roadmap ................................. 71
5.1.5 City of Pasadena: Digital Strategic Plan & Roadmap and Refresh ......... 72
5.1.6 City of Sacramento: Digital Strategic Plan & Roadmap and Refresh ...... 74 Section 6 Insurance Requirements ................................................................................. 76
6.1 Insurance ............................................................................................... 76
Section 7 Disclosure of Conflict of Interest ................................................................... 77
7.1 Conflict of Interest Disclosure ................................................................ 77 Exhibit C Disclosure of Conflict of Interest ............................................. 78
Section 8 Attachments .................................................................................................... 79
8.1 Sample Documentation .......................................................................... 79 Figure 8.1.1 Sample Rapid Workflow® As-Is Business
Process Map .................................................................. 80 Figure 8.1.2 Sample City of Costa Mesa ITSP Table of Contents ....... 83 Figure 8.1.3 ITSP Roadmap 5 Year Estimated Investment ................. 87 Figure 8.1.4 Sample 5 Year ITSP Roadmap ....................................... 88
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
2.1 Approach & Methodology
ThirdWave will employ a comprehensive, patented
approach relying on the collection, assessment and
synthesis of various data sets. Our approach and
workplan addresses and satisfies all of the work items in the City’s RFP, as illustrated in Figure 2.1.4.1:
Responsiveness to RFP Scope of Work.
Our methodology encompasses a comprehensive
evaluation of current IT services and IT organizational structure and resources relative to supporting core
business functions, processes and systems. Our ITSP
projects adhere to the following critical success factors:
Employ a comprehensive enterprise discovery,
requirements definition and recommendations methodology addressing management, operational and technology needs to support core business functions, business processes, and extraordinary service delivery.
Use a participatory process to engage stakeholders, foster buy-in and build consensus. Identify emerging strategic technologies to effectively support business process improvement, foster customer access, and enhanced service delivery, while improving internal operating efficiencies.
Build a compelling business case to ensure technically viable and financially sound investments in IT initiatives funded by executive management and elected officials.
Section 2
Proposal Response: Scope of Work
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
ThirdWave’s ITSP method ensures that all needs are addressed by employing a highly effective Strategic Planning Triangulation Framework© to articulate a comprehensive business/IT strategy. A contemporary metaphor is Global Positioning Systems using bearings from three satellites in space to calculate a precise location on earth. Our approach triangulates on all key facets of the organization, and its community, to get a crisp definition of requirements to produce responsive strategic enterprise actionable recommendations.
Figure 2.1.1: ThirdWave’s Triangulation Framework © 1989
Management: Address business unit missions, business
architecture, governance structure,
management policies, strategic planning,
fiscal/staff resource allocation, and
meeting community needs.
Operational: Address streamlined business processes,
methods and procedures, and service
delivery tools required by staff to provide
extraordinary services.
Technology: Address strategic Information
Technologies with the appropriate
architecture, IT organizational structure,
staffing, knowledge, skills and abilities,
standards and best practices.
Triangulation:
Triangulation refers to a technique where two or more research methods are employed. It refers to multimethod research in which quantitative and qualitative analytical methods are combined to provide a more complete set of findings than could be arrived by the application of one method alone. The term implies the validation of findings by cross-checking one perspective with another.
Additionally, ThirdWave borrows principles from several leading best practices: S. Spewak’s Enterprise Architecture Planning method, the Zachman Framework and TOGAF. These methodologies all share a common thread: they focus on business requirements as the primary determinants of ITSP initiatives. This is why our patented Rapid Workflow® methodology is a critical component of our ITSP methodology – and the key to the success of all ITSP and Implementation Roadmaps we have produced.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Figure 2.1.2: ThirdWave Waterfall Best Practice ITSP Approach
ThirdWave’s ITSP methodology has been recognized as one of the most comprehensive and successful in the IT industry. Our approach is based on a proven methodology: a comprehensive assessment of business/services delivery needs as the precursors of a responsive ITSP, a participatory process to build stakeholder consensus and management support, supported by a compelling business case. This is why our patented ITSP methodology is the most successful in the US as measured by adoption and funding.
The following pages provide brief descriptions of specific activities in our approach.
Data driven method from previous tasks informs the next phase/task, and ultimately, the IT Strategy.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
2.1.1 Management Interviews
Management interviews gather business data from the
management perspective, which is different than operating and IT staff. (This is the Management piece of the Triangulation Framework.) Management interviews focus on solutioning
current/projected business and service delivery challenges for the next three to five years. This helps build management consensus and support for the ITSP and ultimately-- funding of the ITSP.
2.1.2 Information Technology Focus Groups
IT Focus Groups gather technology data from IT staff/management familiar with the organization’s systems. This gap analysis task focuses on specific technology challenges and opportunities exploring, implementing, and maintaining high-quality business enabling technology solutions that provide secure, reliable and timely collection, storage and access to information. Four areas are addressed:
Infrastructure: Networking/Communications
Hardware: Data Center, Hardware, Peripherals
Software: Departmental, Enterprise, Web Applications & Databases Sustainability: IT Staff Skills, Knowledge & Abilities, staffing levels, Policies & Best Practices, IT Operations, Cyber Security, Disaster Recovery and Help Desk
2.1.3 Online Surveys
One of the critical success factors of an ITSP is to gather input from as many stakeholders as possible, i.e., internal and external IT customers. An efficient, cost-effective method to accomplish this is to use easy-to-use custom tailored online surveys. ThirdWave employs online surveys designed to address requirements from all staff and management. The benefit of online surveys is that they allow all stakeholders to become engaged without having to personally meet with them, saving considerable amount of time and containing project costs.
2.1.4 Patented Business Process Analysis
ThirdWave’s patented Rapid Workflow® methodology is employed to carry out business process analysis of core business functions to identify operational and service delivery needs – and the technologies to effectively enhance and support them. Rapid Workflow® is a structured gap analysis methodology used to identify strategic Information Technology opportunities through business process analysis and solution development. It uses structured business process mapping workshops to produce functional and technical requirements. Rapid Workflow® provides the synthesis of optimized business practices with responsive IT solutions.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
PHASE 0 PROJECT MANGEMENT Task 0.1 Project Kick-off Meeting Task 0.2 Ongoing Coordination Task 0.3 Monthly Status Reports PHASE 1 DISCOVERY Task 1.1 Review Existing Docs. Task 1.2 IT Systems Inventory Task 1.3 IT Skills Assessment Task 1.4 IT Focus Groups Task 1.5 Website Review PHASE 2 ASSESSMENT Task 2.1 Online Staff Survey Task 2.2 Management Interviews Task 2.3 Business Require. Def. Task 2.4 Region. Partner. Assess. Task 2.5 IT Governance PHASE 3 ITSP & ROADMAP Task 3.1 IT Strategic Plan Task 3.2 ITSP Prioritization Task 3.3 ITSP Implement. Roadmap Task 3.4 Executive Presentation City Scope of Work PM DISCOVERY ASSESSMENT STRATEGY
1. A comprehensive assessment of existing technologies and staffing that will identify current strengths, weaknesses, opportunities, and threats, including documentation of existing City information system business processes.
2. Identify opportunities for increased efficiency in City operations through technology a. Include trending technologies as well as recommendations of strategies for continual assimilation of such technologies
b. Strategy for implementing new technology c. Provisions for continuous IT improvements and sustainability d. Integration of legacy systems e. Recommendation for IT Investments
3. Review, assess and recommend IT Governance strategies: a. Include staffing recommendations b. Review and recommend current Policies as well as gaps in Policy c. Decision making recommendations, etc. d. Communications provisions for departments, end users, vendor/consultants etc.
4. Assess and make recommendations for the City’s Systems (including prioritization, risk levels, time to implement, cost, etc.): a. Enterprise Systems and System Requirements b. Legacy Systems
c. Networking
d. Security
e. Desktop
f. Telecommunications, including mobility Figure 2.1.4.1: Responsiveness to RFP Scope of Work
This figure illustrates how each task in the City’s RFP is addressed in ThirdWave’s workplan. Every deliverable in the City’s scope of work will be provided in the project.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
g. Database Architecture Analysis h. 311 and CRM Systems
i. Public Facing Systems and Strategy j. Security
k. GIS Systems
l. Public Safety/Radio
m. Broadband/Fiber Systems
5. Assess ADA compliance:
a. Online services and technologies for the public; including third party services b. Web Content Accessibility Guidelines version 2.0 Level AA Success Criteria c. Identify accessibility barriers and make compliance suggestions
6. Recommendations for cost savings and efficiencies with respect to available regional partnerships and collaboration strategies. Include any environmental improvements (green initiatives)
7. Gap analysis of technology/processes Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
2.2 Work Plans
The following pages describe the project work plan for
executing the City’s ITSP. Most tasks/subtasks in the following work plan will produce a deliverable, e.g., a workshop, meeting, document, presentation, etc. On tasks where the deliverable is a document, ThirdWave will provide an electronic copy either in MS Word, Excel spreadsheet, PDF, or as specified by City.
Some key draft deliverables will be provided to the City Project Manager for review and comment by appropriate staff. City review and comment subtasks are denoted with the prefix “City.” Obtaining City’s review and comments on key
deliverables is a risk management and quality control technique that will ensure the desired results are obtained.
The following provides a description of the proposed scope of work and project deliverables. In general, the following describes services provided virtually. However, we do provide an option in the cost proposal for providing some services on-site.
2.2.1 IT Strategic Plan
PHASE 0 PROJECT MANAGEMENT
Task 0.1 Project Kick-off Meeting
This task will entail holding a project kickoff meeting with City and ThirdWave’s Project Team. The project goals and objectives will be reviewed, and walk through the project plan, deliverables, and project schedule, ThirdWave/City responsibilities, and the PMBOKTM project management protocol to ensure desired outcomes and a successful IT Work Plan.
Assumptions:
1. Department heads and IT staff will attend. It is important that key stakeholders receive an overview of the project.
2. The project’s executive sponsor should initiate this meeting, along with the City Project Manager, to underscore the importance of the project.
3. This meeting will last an hour.
Deliverable 0.1: Project Kick-off Meeting
Task 0.2 Ongoing Coordination
This task will entail holding meetings to plan and coordinate of project tasks between the City and ThirdWave Project Managers.
Deliverable 0.2: Project Coordination
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Task 0.3 Monthly Status Reports
This task will entail providing written monthly progress reports to City’s Project Manager outlining the status of the project. Monthly Status Reports will include:
Description of progress made during the reporting period Deliverables completed and delivered during the reporting period Outstanding issues and recommendations for resolution (if any) Scope, cost and schedule integrity status
Deliverable 0.3: Monthly Status Reports
PHASE 1 DISCOVERY
Task 1.1 Review Existing Documentation
This task entails reviewing existing documents related to City Information Systems to establish a baseline understanding of the technology environment. Documents will include the review of the following:
City Budget
City Org chart
Detailed IT Org chart
IT staff classifications and descriptions
Previous IT assessments:
GIS Strategic Planning
Land Management
Security Assessment
Public Radio System Assessment
Assumptions:
1. Reference documents will be provided to ThirdWave on the same day as the Project Kick-off Meeting or within the first week of the project.
2. This task will not produce a deliverable.
Deliverable 1.1: Review Existing IT Documents
Task 1.2 IT Systems Inventory
This task will entail developing an IT Systems inventory spreadsheet and providing it to the City Project Manager for data collection by appropriate City IT staff. The City may already have an inventory of systems; however, this spreadsheet is specifically structured to work with ThirdWave’s strategic planning methodology.
The survey will contain: Technology Type, Manufacturer, infrastructure, hardware, peripherals, software and purchase dates (if known), which will be referenced in subsequent tasks.
Deliverable 1.2: Application Portfolio & Systems Inventory Spreadsheet
City 1.2 Fill Out IT Inventory Spreadsheet
This task will entail the City’s Project Manager providing the IT Inventory spreadsheet to appropriate staff to be filled out. Unless otherwise agreed, this will be done in two weeks.
Deliverable 1.2: Application Portfolio & Systems Inventory Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Task 1.3 IT Skills Assessment
Task 1.3.1 Develop & Provide IT Staff Skills Survey
This task will entail a review and evaluation of current IT staff knowledge, skills and abilities in a number of IT areas. An IT staff skills survey will be produced and provided to City for IT staff to provide input on their skill sets. The survey will be designed to address the skills of the City’s existing IT positions. The following information will be gathered:
Name
Classification
IT Group
IT System Responsibilities
Proficiency Areas for each IT Position (to be finalized with the City IT Manager)
The task will baseline the knowledge, skills, and abilities of existing IT staff to gauge the ability of the IT organization’s ability to sustain future Information Technologies identified in this project. The data from this task will be used to produce recommendations in Task 3, related to the IT organization, level of staff, and placement of staff to support the future needs of the City.
Deliverable 1.3.1: Online IT Skills Survey
City 1.3.1 Post & Fill Out Survey
This task will entail the City Project Manager providing the electronic Excel survey to City IT staff. The online survey will collect data for 10 business days.
Deliverable 1.3.1: IT Staff Fill Out Survey
Task 1.3.2 Compile IT Skills Survey
This task will entail holding a focus group/workshop with the IT manager and staff to gather data related specifically to IT organizational challenges, service delivery model and opportunities for enhancing the operational effectiveness of the IT organization. The workshops will address the following:
IT Organizational Structure
IT Staff Knowledge, Skills and Abilities
Technology Staff Levels
Technology training needs for IT
Deliverable 1.3.2: Online IT Staff Skills Findings
Task 1.4 IT Focus Groups
Task 1.4.1 Hold IT Focus Groups
This task will entail holding four 2-hour focus groups with the IT manager and staff to gather data related to the state and challenges with existing IT information systems and organization. This task will also use IT industry standards to perform risk assessment and gap analysis of the City IT organization, its service delivery model, and requirements to enhance both. The workshops will address the following:
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
1. Infrastructure
Network Infrastructure and wireless, review the network design for systems and data safeguards against a catastrophic event or security breach Voice and Data Telecommunications
Network
2. Hardware
Servers and Server virtualization
Storage and Backups
Desktop/Laptops
Mobile Devices: Smart Phones, Laptops, Tablets
Peripherals: Copiers, Scanners, Multi-function
3. Application/Database Software
Databases
Application Software portfolio
Enterprise Software
Department Software
Web Enabled Applications
Application Integration
4. IT Organizational Assessment
IT Organization and Staffing Levels
Consulting Contracts
IT Staff Knowledge, Skills and Abilities
IT Operations
IT Governance
Requirements Definition
Project Planning & Procurement
Change Management
Project Management
System Administration
Policies and Procedures
Business Continuity and Disaster Recovery
Help Desk: system and ticketing process
The workshops will be facilitated in a focus group format with IT staff responsible for each of the topics covered. The following data will be collected for each of sessions listed above:
Challenges: anything inhibiting the effective operation, support and/or maintenance of City information systems
Impacts: to the operating effectiveness of the IT organization Solutions: for each respective issue, i.e., technology, process or policy Benefits: of implementing the proposed solutions identified in each focus group
A summary of workshop findings will be produced and provided to the City for IT staff’s review and comments. The data collected will be used to inform the ITSP in Phase 3.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Assumptions:
1. Participants will be highly knowledgeable and experienced in the technologies being addressed.
2. More than one person will participate in each focus group.
Deliverable 1.4.1: Hold IT Focus Groups
City 1.4.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing suggested revisions within five days, if applicable. Comments not received within 5 business days from transmittal to the City will be deemed to not have any revisions.
Deliverable 1.4.1: Comments
Task 1.4.2 IT Focus Group Findings
This task will entail incorporating suggested revisions, as applicable.
Deliverable 1.4.2: IT Focus Group Findings
Task 1.5 Website ADA Compliance Review
Task 1.5.1 Website Review
This task will entail addressing ADA compliance related to online services and technologies for the public; including third party services, Web Content Accessibility Guidelines version 2.0 Level AA Success Criteria, and identify accessibility barriers and make compliance suggestions. State of the practice web design and development techniques and technologies will be employed to assess adherence to ADA Accessibility standards published by the WC3. A second component of this task will be to hold a focus group with City staff responsible for the City’s website to gather input on the foregoing issues.
Deliverable 1.5.1: Website ADA Compliance Assessment Findings
PHASE 2 ASSESSMENT
Task 2.1 Online Staff Survey
Task 2.1.1 Develop & Provide Online Staff Survey
This task will entail developing an internal City survey providing staff the opportunity to provide input on the City’s existing and required systems, and the IT organization’s capability to support them. The online staff survey will address:
The state of existing information systems
Department Information Technology requirements
Public Facing Online Self-Service Applications
Related IT support capabilities and processes
End user training
IT Help Desk
Most significant service delivery challenge
Most significant Information Technology challenge
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
ThirdWave will work with the City’s Project Manager to finalize the online Survey Monkey survey questions to ensure it is custom-tailored to the City.
Assumptions:
1. A link will be placed on the City’s Intranet website and a notice will be issued encouraging all City staff to take the survey.
2. A SurveyMonkeyTM link will be provided to the City’s Project Manager.
3. The online survey will collect data for two weeks.
Deliverable 2.1.1: Online Staff Survey
City 2.1.1 Post & Fill Out Survey
This task will entail the City’s Project Manager providing the survey link to post or distribute to City staff. Unless otherwise agreed, the online survey will collect data for two weeks.
Deliverable 2.1.1: Staff Take the Survey
Task 2.1.2 Compile Staff Survey Data
This task will entail compiling the data collected in the online survey and producing a summary of findings. The findings from this deliverable will be referenced and inform Phase 3.
Deliverable 2.1.2: Online Staff Survey Findings
Task 2.2 Management Interviews
Task 2.2.1 Hold Management Interviews
This task will entail holding thirty (30) minute interviews with department heads to get a management perspective of general organizational, operational and technology challenges facing City departments. Management interviews will gather high level business and service delivery requirements not identified in the IT Focus Groups or Rapid Workflow® business process workshops. Issues to be discussed include:
The most significant operational/service delivery challenges in next 3 - 5 years The most significant IT challenges facing the City’s ability to effectively support its mission, i.e., technology, staff training, etc.
The need to adopt emerging technologies
The adequateness/responsiveness of the IT organization
The interview questions will be provided to City’s management team in advance so that they can gather their thoughts and answers prior to the interviews. For the purposes of this proposal, ThirdWave has assumed holding twenty-two (22) management interviews with the following:
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Departments No. of Workshops
1 City Manager .................................................................... 1 2 City Clerk .......................................................................... 1 3 City Attorney ..................................................................... 1 4 Economic Development .................................................... 1 5 Planning & Development .................................................. 1 6 Finance ............................................................................. 1 7 Fire Department ................................................................ 1 8 Fresno Yosemite International Airport ............................... 1 9 Fresno Convention & Entertainment Center ..................... 1 10 Information Services ......................................................... 1 11 PARCS ............................................................................. 1 12 Personnel Systems & Risk Management .......................... 1 13 Police ............................................................................... 1 14 Public Utilities
Water ................................................................................ 1 Sewer ............................................................................... 1 Trash ................................................................................ 1 15 Public Works
Streets .............................................................................. 1 Lights ................................................................................ 1 Landscaping ..................................................................... 1 Construction ..................................................................... 1 16 City of Fresno Retirement System .................................... 1 17 Transportation & FAX ....................................................... 1 22 Responses will be documented and provided to department heads for review and editing.
Assumptions:
1. City’s Project Manager will be responsible for scheduling the interviews per the MS Project Schedule.
Deliverable 2.2.1: Management Interviews
City 2.2.1 Review & Comment
This task will entail the management interviewees reviewing the draft interview notes and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within 5 business days. Comments not received after 5 business days from transmittal to the City will be deemed to not have any revisions.
Deliverable 2.2.1: Comments
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Task 2.2.2 Incorporate Management Comments
This task will entail incorporating the management team’s comments to produce the final management interviews summary deliverable. The findings from this deliverable will be referenced and inform the ITSP Roadmap in Phase 3.
Deliverable 2.2.2: Management Requirements Findings
Task 2.3 Business Process/Technology Requirements
Task 2.3.1 Hold Rapid Workflow® Workshops
This task will entail holding virtual business requirements workshops for key mission critical business processes to identify department and cross functional business/technology requirements. Working with business process stakeholders, as-is business process workshops will review and identify functional and technical requirements and opportunities to streamline/enhance service delivery and improve operational cost effectiveness. The agenda for the workflow sessions will include the following:
1. Produce an As-Is business process model, a high-level map of existing business process steps and operational workflows. The process model will include process steps, a brief description of activities, staff, information systems used (applications, platforms, DB, inputs/outputs) and documents/data created, processed and/or stored.
2. Identify problem statements, which will include existing management, operational and/or Information Technology disablers, e.g., business process bottlenecks, inefficiencies, disconnects, or inhibitors to providing superior business performance and/or customer service. Working with subject matter experts, anything that inhibits the efficient and effective execution of a business process will be identified and noted on the process map.
3. Identify the impacts of each problem, quantitative and qualitative, e.g., duplication of effort, redundant costs, time inefficiencies, document processing delays, system performance, poor customer service, etc.
4. Identify potential solutions, including Networking Communications Infrastructure, Commercial/Public Voice & Data Communication systems, Hardware (servers, workstations, peripherals, mobile devices), Software (office automation, departmental systems, and/or enterprise systems), e-Government (online web-enabled applications), Databases, Systems Integration, Maintenance (Security, Disaster Recovery, and Sustainability (knowledge, skills and abilities, training), outsourcing, etc., as applicable. Other solutions identified will include management policy and operational/business process improvement initiatives.
5. Identify potential benefits, including qualitative and quantitative benefits of the proposed technologies solutions if implemented. Benefits will be identified at several levels as appropriate; e.g., within a section or division for the business process being examined, or the City as a whole. This information will serve as the basis for identifying potential efficiency gains and prioritizing IT initiatives in Phase 3, ITSP Roadmap.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Departments No. of Workshops
1 City Manager .................................................................... 1 2 City Clerk .......................................................................... 1 3 City Attorney ..................................................................... 1 4 Economic Development .................................................... 1 5 Planning & Development .................................................. 1 6 Finance ............................................................................. 1 7 Fire Department ................................................................ 1 8 Fresno Yosemite International Airport ............................... 1 9 Fresno Convention & Entertainment Center ..................... 1 10 Information Services ......................................................... 1 11 PARCS ............................................................................. 1 12 Personnel Systems & Risk Management .......................... 1 13 Police ............................................................................... 1 14 Public Utilities
Water ................................................................................ 1 Sewer ............................................................................... 1 Trash ................................................................................ 1 15 Public Works
Streets .............................................................................. 1 Lights ................................................................................ 1 Landscaping ..................................................................... 1 Construction ..................................................................... 1 16 City of Fresno Retirement System .................................... 1 17 Transportation & FAX ....................................................... 1 22 Assumptions:
1. ThirdWave will work with the City to determine the final department business processes.
2. Workshops will typically last 3 to 4 hours, depending on the complexity of the business process being modeled.
3. To maximize project resources, and contain the project timeline, the City will schedule two (2) workshops per day Monday through Thursday until all workshops have been completed. Our project schedule assumes 4 weeks for this task.
4. The City Project Manager will start scheduling working sessions after the Management Interviews, per the published MS Project Schedule.
5. Workshop participants will be highly knowledgeable and experienced in the business processes being modeled. There should be sufficient participants in the workshops to address the entire business process.
6. To gather a complete data set, participants will attend the entire workshop.
Deliverable 2.3.1: Rapid Workflow® Workshops
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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Task 2.3.2 Document As-Is Rapid Workflow® Process Models This task will include documenting the business, functional, and technical requirements data collected in the workshop, including the following:
List of attendees in the Rapid Workflow® session
High Level As-Is Business Process Map
Problem Statements
Impact Statements
Solution Statements
Benefit Statements
The session notes will be provided to the City Project Manager for distribution to participants of each group for review/comments.
Deliverable 2.3.2: Draft Rapid Workflow® Process Maps
City 2.3.2 Review & Comment
This task will entail workshop participants reviewing the draft Rapid Workflow® and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, i.e., 5 business days.
Deliverable 2.3.2: Comments
Task 2.3.3 Final Business Process Requirements
This task will entail incorporating the City’s comments to produce the final business process map deliverable. The findings from this deliverable will be referenced in producing the recommendations made in the ITSP Implementation Roadmap in Phase 3.
Deliverable 2.3.3: Business Process Gap Analysis
Task 2.4 Regional Partnership Assessment
Task 2.4.1 Carry Out Regional Assessment Opportunities
This task will entail examining and identifying opportunities for cost savings and efficiencies with respect to available regional partnerships and collaboration strategies, including any environmental improvements (green initiatives).
Referencing data collected in previous tasks, this task will include holding an Enterprise Focus group with appropriate City staff to identify opportunities, system/data relationships, and the potential benefits of implementing regional technology relationships.
Deliverable 2.4.1: Regional Partnerships Collaborative Strategy Findings
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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Task 2.5 IT Governance
Task 2.5.1 Hold IT Governance Workshop
This task will entail holding a workshop with the City’s leadership team and the CIO in two parts. Part 1 will evaluate the City’s current Information Technology governance process, decision making, related staffing, roles and responsibilities.
The second part of the workshop will identify the future state IT governance that best meets the City’s needs, including governance process, policies, practices, staffing and their associated roles and responsibilities.
Deliverable 2.5.1: Hold IT Governance Workshop
City 2.5.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Comments will be provided within the turn-around time specified in the final Project Schedule.
Deliverable 2.5.1: Comments
Task 2.5.2 Final IT Governance Findings
This task will entail incorporating the City’s comments to produce the final IT Governance deliverable. The data collected in this deliverable will inform Task 3 IT Strategic Plan & Roadmap.
Deliverable 2.5.2: IT Governance Recommendations
PHASE 3 IT STRATEGIC PLAN & ROADMAP
Task 3.1 IT Strategic Plan
Task 3.1.1 Draft ITSP Findings & Recommendations
This task will entail producing a 5-year IT Strategic Plan. The following provides a typical table of contents from an ITSP; however, the final ITSP will be custom tailored to the specific and unique needs of the City, as applicable:
Executive Summary
1. Introduction and Methodology
1. Goals & Objectives
2. ITSP Vision
2. Assessment
2.1 Management Interviews
2.2 IT Staff Focus Group
2.3 IT Staff Skills Survey
2.4 Staff Online Survey
2.5 Rapid Workflow® Business Process Workshops
2.6 Leading Technology Initiatives
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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3. Recommendations
3.1 Technology Recommendations
Infrastructure
Network Infrastructure
Telecommunication Infrastructure
Data Center(s)
Hardware
Servers: Application, database and web servers
Computers: desktops, laptops
Mobile devices
Peripherals
Application/Database Software: trending techmologies
Department Software
Enterprise Software: Finance, HR, GIS, ECMS
Website & E-Government: Online Service Delivery
Integrated Systems
Cyber Security Risks
Cyber Security Risk Management
3.2 Operational Recommendations: Continuous Improvement System Administration
Policies and Procedures
Business Process Improvement
Business Continuity and Disaster Recovery
Cyber Security
Help Desk & Reporting
3.3 Management Recommendations
Cost Analysis
Staffing and Organizational Structure
Staff Levels
Skill Levels (KSAs)
IT Staff Training
Organizational Structure
Succession Plan
IT Governance Best Practices
Project Management Best Practices
Change Management Best Practices
Assumptions:
1. This draft deliverable will be transmitted in MS Word for the City’s review and comments using Track Changes.
Deliverable 3.1.1: Draft IT Strategic Plan
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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City 3.1.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, i.e., 10 business days.
Deliverable 3.1.1: Comments
Task 3.1.2 Final IT Strategic Plan
This task will entail incorporating the City’s comments to produce the final ITSP report. ITSP initiatives identified in this deliverable will form the basis for developing the final ITSP Roadmap.
Assumptions:
1. The final ITSP will be provided in MS Word and PDF files.
Deliverable 3.1.2: IT Strategic Plan
Task 3.2 ITSP Initiative Prioritization
Task 3.2.1 ITSP Initiative Prioritization
The task will entail running the ITSP initiatives identified in previous task through a prioritization model, which includes a range of weighted performance parameters aligned with the City’s business strategy, business objectives, and tangible internal/public benefits. This is an iterative process: ThirdWave will do the first cut and do the second cut with the City’s Project Manager via an online Zoom working session. A final cut will be produced after the budget estimate has been completed.
Typical prioritization criteria used by ThirdWave includes the following, although these can be modified if the City desires:
Prioritization Criteria
1. Times identified in the ITSP project (Rapid Workflow® workshops, survey, focus groups and management interviews)
2. Improved Customer Services
3. Cost Savings/Cost Avoidance
4. Business Process Improvement
5. Potential Revenue Generation
Deliverable 3.2.1: ITSP Initiative Prioritization
Task 3.3 ITSP Implementation Roadmap
Task 3.3.1 Draft ITSP Implementation Roadmap
This task will entail articulating the overall business and technology implementation roadmap that is technologically strategic, financially responsible, and sustainable.
The document will contain a 5-year plan for implementing a prioritized list of ITSP initiatives, including the acquisition and implementation of strategic business technologies and/or professional services. The ITSP will provide recommendations for short-term transitions as well as long-term strategic direction.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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The previous task (the ITSP) will articulate the “what”, this task will articulate “when” ITSP initiatives will be deployed and a rough order of magnitude budget estimates.
The ITSP Implementation Roadmap will address the following:
Prioritized ITSP Initiatives
ITSP 5-Year Budget Estimate by year (total cost of ownerships of one-time professional services costs, one-time systems costs, one-time software costs and ongoing software maintenance costs)
ITSP Implementation Timeline
ITSP Benefits
The Draft ITSP Implementation Roadmap will be provided to the City for review and comments.
Assumptions:
1. ThirdWave will work with the City to identify quantity assumptions.
2. Gross Suggested Retail Pricing will be used for all costs, unless systems costs relate to existing systems where the City has existing relationships/contracts with vendors, in which case existing pricing structures will be used.
3. This task will produce high level rough order of magnitude budget estimates, not price quotes.
4. An electronic copy of the ITSP Implementation Roadmap Excel spreadsheet will be provided to the City for review and comments.
Deliverable 3.3.1: Draft ITSP Implementation Roadmap
City 3.3.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, e.g., 10 business days.
Deliverable 3.3.1: Comments
Task 3.3.2 ITSP Implementation Roadmap
This task will entail incorporating City comments to produce the final enterprise ITSP Roadmap deliverable. The final ITSP Roadmap will be provided as MS Word and PDF files.
Deliverable 3.3.2: ITSP Implementation Roadmap
Task 3.4 Executive Presentation
Task 3.4.1 Produce ITSP Executive Presentation
This task will entail producing an executive level presentation of the ITSP Roadmap for the City’s leadership team. This presentation will be provided to the City’s project team and department heads for review, comments and revisions.
Deliverable 3.4.1: ITSP Executive Presentation
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Task 3.4.2 Present ITSP Executive Presentation
This task will entail providing an onsite presentation to City executives/elected officials.
Deliverable 3.4.2: Present ITSP Executive Presentation
2.2.2 GIS Strategic Plan
The following pages describe the project work plan for executing a GIS Strategic Plan (GSP).
PHASE 0 PROJECT MANAGEMENT
Task 0.1 Project Kick-off Meeting
This task will entail holding a project kickoff meeting with the City’s GIS staff and ThirdWave’s Project Team. The project goals and objectives will be reviewed, and walk through the project plan, deliverables, and project schedule, ThirdWave/City responsibilities, and the PMBOKTM project management protocol to ensure desired outcomes and a successful IT Work Plan.
Assumptions:
1. This meeting will last an hour.
Deliverable 0.1: Project Kick-off Meeting
Task 0.2 Ongoing Coordination
This task will entail holding meetings to plan and coordinate of project tasks between the City and ThirdWave Project Managers.
Deliverable 0.2: Project Coordination
PHASE 1 DISCOVERY
Task 1.1 Review GIS Documentation
This task entails reviewing existing GIS software inventory and documents related to the City’s GIS to establish a baseline understanding of the technology environment. The following documents will be reviewed:
GIS Strategic Plan by GTG
GIS staff classifications and job descriptions
Assumptions:
3. Reference documents will be provided to ThirdWave on the same day as the Project Kick-off Meeting or within the first week of the project.
4. This task will not produce a deliverable.
Deliverable 1.1: Review Existing IT Documents
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Task 1.2 GIS Staff Focus Groups
Task 1.2.1 Hold GIS Staff Focus Groups
This task will entail holding four 3-hour focus group with the GIS managers and GIS staff to gather data related to the state and challenges with the existing GIS systems and support structure. The workshop will address the following, as appropriate:
Infrastructure
Hardware:
PCs
Mobile: Laptops, Smart Phones, Tablets
Peripherals: Scanners, Plotters
GIS Software
Data and Databases
Procedures, Workflow,
GIS Governance
IT Organization and Staffing Levels
Requirements Definition
Project Planning & Procurement
Project Management
Systems Interfaces
The workshop will be facilitated in a focus group format with GIS or IT staff responsible for each of the topics covered. The following data will be collected for each of sessions listed above:
Challenges: anything inhibiting the effective operation, support and/or maintenance of GIS
Impacts: to the use of GIS and/or providing GIS relayed services and data Solutions: for each respective issue, i.e., technology, process, policies, and practices
Benefits: of implementing the proposed solutions identified
A summary of workshop findings will be produced and provided to the City for GIS staff’s review and comments. The data collected will be used to inform the GSP in Phase 3.
Deliverable 1.2.1: GIS Staff Focus Groups
City 1.2.1 Review & Comment
This task will entail the City GIS staff reviewing the draft deliverable and providing suggested revisions within five days, if applicable. Comments not received within 5 business days from transmittal to the City will be deemed to not have any revisions.
Deliverable 1.2.1: Comments
Task 1.2.2 GIS Staff Focus Group Findings
This task will entail incorporating suggested revisions, as applicable.
Deliverable 1.2.2: GIS Staff Focus Group Findings
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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PHASE 2 ASSESSMENT
Task 2.1 GIS Online Staff Survey
Task 2.1.1 Develop Online GIS Survey
This task will entail developing an internal GIS survey providing City staff the opportunity to provide input on the City’s existing and required GIS data, services, and GIS staff’s organization’s capability to support them. The online staff survey will address:
The state of existing GIS systems
Department GIS requirements
Public Facing Online GIS Applications
Related GIS support capabilities
End user GIS training
ThirdWave will work with the City’s Project Manager to finalize the online Survey Monkey survey questions to ensure it is custom-tailored to the City.
Assumptions:
1. A SurveyMonkeyTM link will be provided to the City’s Project Manage and be placed on the City’s Intranet website and a notice will be issued encouraging all City staff to take the survey.
Deliverable 2.1.1: Online Staff Survey
City 2.1.1 Post & Fill Out Survey
This task will entail the City’s Project Manager providing the survey link to post or distribute to City staff. Unless otherwise agreed, the online survey will collect data for two weeks.
Deliverable 2.1.1: Staff Take the Survey
Task 2.1.2 Compile Staff Survey Data
This task will entail compiling the data collected in the online survey and producing a summary of findings. The findings from this deliverable will be referenced and inform Phase 3.
Deliverable 2.1.2: Online Staff Survey Findings
Task 2.2 Management Interviews
Task 2.2.1 Hold Management Interviews
This task will entail holding thirty (30) minute interviews with department heads to get a management perspective of the need for GIS data and services. Management interviews will gather high level GIS requirements not identified in the GIS Focus Groups or GIS Workshops. Issues to be discussed include:
The most significant spatial data (mapping) needs
The most significant IT challenges facing the City’s IT department’s ability to support department GIS needs
The adequateness/responsiveness of the GIS team
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave will hold department head interviews with departments identified by the City. Responses will be documented and provided to department heads for review and editing.
Assumptions:
1. City’s Project Manager will be responsible for scheduling the interviews per the MS Project Schedule.
Deliverable 2.2.1: Management Interviews
City 2.2.1 Review & Comment
This task will entail the management interviewees reviewing the draft interview notes and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within 5 business days. Comments not received after 5 business days from transmittal to the City will be deemed to not have any revisions.
Deliverable 2.2.1: Comments
Task 2.2.2 Incorporate Management Comments
This task will entail incorporating the management team’s comments to produce the final management interviews summary deliverable. The findings from this deliverable will be referenced and inform the GSP Roadmap in Phase 3.
Deliverable 2.2.2: Management Interview Findings
Task 2.3 GIS Functional & Requirements Workshops
Task 2.3.1 Hold GIS Workshops
This task will entail holding GIS requirements workshops, The first will be an enterprise workshop. All City departments who currently use GIS, or think they might want to use GIS, will be invited to attend this workshop. The balance of the workshops will be departmental workshops.
1. High Level Enterprise Workshop: This workshop will consist of two parts:
Current GIS Landscape data to be gathered:
Departments
Existing GIS software
Existing GIS Related software
Current Departments using of GIS
Future Department users of GIS
Department GIS Support by IT or Department Staff
High Level GIS Data Requirements
Existing GIS software
Existing GIS related software
Spatial Data requirements
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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2. Department GIS Workshops: These workshops will leverage the data collected in the enterprise GIS workshop and do a deeper dive, addressing the following department data:
GIS Software requirements
GIS Data and Databases requirements
GIS Coverage requirements (A georelational data model that stores vector data— containing both the spatial (location) and attribute (descriptive) data for geographic features. Coverages use a set of feature classes to represent geographic features. Each feature class stores a set of points, lines (arcs), polygons, or annotation (text).)
Procedures, Workflow
System Interfaces
End User Training
These workshops will employ the challenges, impacts, solutions, and benefits format to the items above.
Assumptions:
1. Up to 18 workshops will be held, lasting approximately 2 - 3 hours.
2. The City will schedule two (2) workshops per day Monday through Thursday.
3. The City Project Manager will start scheduling working sessions after the Management Interviews, per the published MS Project Schedule.
Deliverable 2.3.1: GIS Workshops
Task 2.3.2 Document GIS Workshops
This task will entail documenting the data collected in the workshops. The session notes will be provided to the City Project Manager for distribution to participants of each group for review/comments.
Deliverable 2.3.2: Draft GIS Workshop Findings
City 2.3.2 Review & Comment
This task will entail workshop participants reviewing the draft workshop findings and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, i.e., 5 business days.
Deliverable 2.3.2: Comments
Task 2.3.3 Final Department GIS Requirements
This task will entail incorporating the City’s comments to produce the final GIS requirements deliverable. The findings from this deliverable will be referenced in producing the recommendations made in the GSP and Roadmap in Phase 3.
Deliverable 2.3.3: Department GIS Requirements
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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Task 2.4 GIS Governance
Task 2.4.1 Hold GIS Governance Workshop
This task will entail holding a workshop with the City’s leadership team and the CIO in two parts. Part 1 will evaluate the City’s current GIS governance process, decision making, related staffing, roles and responsibilities. The second part will identify the future state GIS governance that best meets the City’s needs, including governance process, policies, practices, staffing and associated roles and responsibilities.
Deliverable 2.4.1: Hold GIS Governance Workshop
City 2.4.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Comments will be provided within the turn-around time specified in the final Project Schedule, e.g., 5 days.
Deliverable 2.4.1: Comments
Task 2.4.2 Final GIS Governance Findings
This task will entail incorporating the City’s comments to produce the final GIS Governance deliverable. The data collected in this deliverable will inform Phase 3, GIS Strategic Plan & Roadmap.
Deliverable 2.4.2: GIS Governance Recommendations
PHASE 3 GIS STRATEGIC PLAN & ROADMAP
Task 3.1 GIS Strategic Plan
Task 3.1.1 Draft GIS Findings & Recommendations
This task will entail producing a 5-year GIS Strategic Plan. The following provides a typical GIS table of contents; however, the final GSP will be custom tailored to the specific and unique needs of the City as applicable:
Executive Summary
1. Introduction and Methodology
1.1 Goals & Objectives
2. Assessment
2.1 Management Interviews
2.2 GIS Staff Focus Group
2.3 Staff Online Survey
2.4 GIS Workshops
3. Recommendations
Technology
GIS Infrastructure
GIS Hardware
GIS Software
GIS Spatial Data and Databases
GIS Coverage
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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Operations
Procedures
Workflow
System Interfaces
Management
GIS Resources
Staff Levels
Skill Levels (KSAs)
GIS Governance
Training:
GIS Staff
End User Training
Assumptions:
1. Specific software and software cost data will come from the conversations the City is currently having with Esri.
2. This draft deliverable will be transmitted in MS Word for the City’s review and comments using Track Changes.
Deliverable 3.1.1: Draft GIS Strategic Plan
City 3.1.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, 10 business days.
Deliverable 3.1.1: Comments
Task 3.1.2 Final GIS Strategic Plan
This task will entail incorporating the City’s comments to produce the final GSP report. GIS initiatives identified in this deliverable will form the basis for developing the final GSP Roadmap.
Deliverable 3.1.2: GIS Strategic Plan
Task 3.2 GSP Initiative Prioritization
Task 3.2.1 GSP Initiative Prioritization
The task will entail running the GSP initiatives identified in previous task through a prioritization model, which includes a range of weighted performance parameters aligned with the City’s business strategy, business objectives, and tangible internal/public benefits. This is an iterative process: ThirdWave will do the first cut and do the second cut with the City’s Project Manager via an online Zoom working session. Typical prioritization criteria used by ThirdWave includes the following, although these can be modified if the City desires:
Prioritization Criteria
1. Times identified in the GSP project (workshops, survey, focus groups and management interviews)
2. Improved Customer Services
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
3. Cost Savings/Cost Avoidance
4. Business Process Improvement
5. Potential Revenue Generation
Deliverable 3.2.1: GSP Initiative Prioritization
Task 3.3 GSP Implementation Roadmap
Task 3.3.1 Draft GSP Implementation Roadmap
This task will entail articulating the overall business and technology implementation roadmap that is technologically strategic, financially responsible, and sustainable.
The document will contain a 5-year plan for implementing a prioritized list of GIS initiatives, including the acquisition and implementation of strategic business technologies and/or professional services. The GSP Implementation Roadmap will address the following:
Prioritized GIS Initiatives
GSP 5-Year Budget Estimate by year (total cost of ownerships of one-time professional services costs, one-time systems costs, one-time software costs and ongoing software maintenance costs)
GSP Implementation Timeline
GSP Benefits
The Draft GSP Implementation Roadmap will be provided to the City for review and comments.
Assumptions:
1. ThirdWave will work with the City to identify quantity assumptions
2. Specific software and software cost data will come from the conversations the City is currently having with Esri.
3. This task will produce high level rough order of magnitude budget estimates, not price quotes.
4. Cost data will be gathered from the conversations currently being held between the City and Esri.
Deliverable 3.3.1: Draft GSP Implementation Roadmap
City 3.3.1 Review & Comment
This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, e.g., 10 business days.
Deliverable 3.3.1: Comments
Task 3.3.2 GSP Implementation Roadmap
This task will entail incorporating City comments to produce the final enterprise GSP Roadmap deliverable.
Deliverable 3.3.2: GSP Implementation Roadmap
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Task 3.4 Executive Presentation
Task 3.4.1 Produce GSP Executive Presentation
This task will entail producing an executive level presentation of the GSP Roadmap for the City’s leadership team. This presentation will be provided to the City’s project team and department heads for review, comments and revisions.
Deliverable 3.4.1: GSP Executive Presentation
Task 3.4.2 Present GSP Executive Presentation
This task will entail providing an onsite presentation to City executives/elected officials.
Deliverable 3.4.2: Present GSP Executive Presentation
2.3 Project Schedule
ThirdWave will use formal MS Project Schedule best practices to manage the City’s ITSP project. The preliminary MS Project Schedule, Figure 2.3.1 on the next page, reflects an overall completion timeline of 4-months. Wherever possible, tasks have been planned in parallel to compress the project schedule in an effort to shorten the project duration as much as possible.
The following MS Project Schedule indicates City tasks, e.g., the review and comment of deliverables, denoted with the prefix “City.” The time allotted for the turnaround of draft deliverables is shown in red on the Project Schedule, typically 5 to 10 working days, unless otherwise mutually agreed to.
The MS Project Schedule will be used as a point of reference against which the progress of the project will be tracked and managed. The MS Project Schedule will be reviewed, revised and finalized in contracts negotiation, and will be adjusted in collaboration with the City’s Project Manager, when a notice to proceed is provided by the City.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Figure 2.3.1:
ITSP Preliminary
Project Schedule
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Figure 2.3.2:
GIS Preliminary
Project Schedule
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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3.1 Fixed Fee Cost Proposal
This cost estimate is based on the City’s organizational structure and the IT department’s make up. As such, this project estimate is open for further discussion, clarification, and adjustment during contract negotiations, should it be necessary.
Upon mutual agreement on the final Scope of Work and
deliverables, professional services will be provided on a fixed-fee, deliverable-based, Professional Services
Agreement.
The following provides a summary of costs for the IT Strategic Plan and GIS Strategic Plan,
3.2 IT Strategic Plan Costs
Figure 3.2.1: IT Strategic Plan Cost Summary
Phase 0 Project Management 12,760
Phase 1 Discovery 11,888
Phase 2 Assessment 46,646
Phase 3 IT Strategic Plan 27,852
Total Cost $ 99,146
Section 3
Proposal Response - Cost
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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3.2.1 IT Strategic Plan Detailed Payment Schedule
The following figure provides a cost proposal including a detailed breakdown of project costs, deliverable and payment schedule.
Figure 3.2.1.1: Detailed Payment Schedule
Phase Description Subtask Task Phase
TASK 0 PROJECT MANAGEMENT 12,760
Task 0.1 Project Kick-off Meeting ............................................................................ 1,730 Deliverable 0.1: Project Kick-Off Meeting
Task 0.2 Ongoing Coordination ............................................................................... 9,440 Deliverable 0.2: Project Coordination
Task 0.3 Monthly Status Reports ............................................................................. 1,590 Deliverable 0.3: Monthly Status Reports
TASK 1 DISCOVERY 11,888
Task 1.1 Review Existing Documentation ............................................................... 1,808 Deliverable 1.1: Review Existing IT Documents
Task 1.2 IT Systems Inventory .................................................................................... 854 Deliverable 1.2: Application Portfolio & Systems Inventory
Task 1.3 IT Skills Assessment.................................................................................. 3,098 Task 1.3.1 Develop & Provide IT Staff Skills Survey ........................................... 1,708 Deliverable 1.3.1: Online IT Skills Survey
Task 1.3.2 Compile IT Skills Survey ................................................................... 1,390 Deliverable 1.3.2: Online IT Staff Skills Findings
Task 1.4 IT Focus Groups ......................................................................................... 2,712 Task 1.4.1 Hold IT Focus Groups .............................................................. 1,540 Deliverable 1.4.1: Hold IT Focus Groups
Task 1.4.2 IT Focus Group Findings .......................................................... 1,172 Deliverable 1.4.2: IT Focus Group Findings
Task 1.5 Website ADA Compliance Review ............................................................ 3,416 Task 1.5.1 Website Review ........................................................................ 3,416 Deliverable 1.5.1: Website ADA Compliance Assessment Findings
TASK 2 ASSESSMENT 46,646
Task 2.1 Online Staff Survey .................................................................................... 4,388 Task 2.1.1 Develop & Provide Online Staff Survey ............................................. 1,390 Deliverable 2.1.1: Online Staff Survey
Task 2.1.2 Compile Staff Survey Data ................................................................. 2,998 Deliverable 2.1.2: Online Staff Survey Findings
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ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Task 2.2 Management Interviews ............................................................................. 5,424 Task 2.2.1 Hold Management Interviews ............................................................. 4,034 Deliverable 2.2.1: Management Interviews
Task 2.2.2 Incorporate Management Comments................................................. 1,390 Deliverable 2.2.2: Management Requirements Findings
Task 2.3 Business Process/Technology Requirements ...................................... 31,076 Task 2.3.1 Hold Rapid Workflow® Workshops ................................................... 14,796 Deliverable 2.3.1: Rapid Workflow ® Workshops
Task 2.3.2 Document As-Is Rapid Workflow® Process Models ......................... 12,428 Deliverable 2.3.2: Draft Rapid Workflow ® Process Models Task 2.3.3 Final Business Process Requirements .............................................. 3,852 Deliverable 2.3.3: Business Process Gap Analysis
Task 2.4 Regional Partnership Assessment ........................................................... 2,612 Task 2.4.1 Carry Out Regional Assessment Opportunities ................................. 2,612 Deliverable 2.4.1: Regional Partnerships Collaborative Strategy Findings
Task 2.5 IT Governance ............................................................................................ 3,146 Task 2.5.1 Hold IT Governance Workshop .......................................................... 2,292 Deliverable 2.5.1: Hold IT Governance Workshop
Task 2.5.2 Final IT Governance Findings ............................................................... 854 Deliverable 2.5.2: IT Governance Recommendations
TASK 3 IT STRATEGIC PLAN 27,852
Task 3.1 IT Strategic Plan ....................................................................................... 12,592 Task 3.1.1 Draft ITSP Findings & Recommendations ......................................... 9,176 Deliverable 3.1.1: Draft IT Strategic Plan
Task 3.1.2 Final IT Strategic Plan ....................................................................... 3,416 Deliverable 3.1.2: IT Strategic Plan
Task 3.2 ITSP Initiatives Prioritization ..................................................................... 1,808 Task 3.2.1 ITSP Initiative Prioritization ................................................................ 1,808 Deliverable 3.2.1: ITSP Initiative Prioritization
Task 3.3 ITSP Implementation Roadmap ................................................................ 9,276 Task 3.3.1 Draft ITSP Implementation Roadmap ................................................ 7,568 Deliverable 3.3.1: Draft ITSP Implementation Roadmap
Task 3.3.2 ITSP Implementation Roadmap ......................................................... 1,708 Deliverable 3.3.2: ITSP Implementation Roadmap
Task 3.4 Executive Presentation .............................................................................. 4,176 Task 3.4.1 Produce ITSP Executive Presentation ............................................... 2,584 Deliverable 3.4.1: ITSP Executive Presentation
Task 3.4.2 Present ITSP Executive Presentation ................................................ 1,592 Deliverable 3.4.2: Present ITSP Executive Presentation TOTAL 99,146
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
3.3 GIS Strategic Plan Costs
The following provides a summary of costs.
Figure 3.3.1: GIS Strategic Plan Cost Summary
Phase 0 Project Management 3,210
Phase 1 Discovery 2,176
Phase 2 Assessment 19,048
Phase 3 GIS Strategic Plan & Roadmap 18,352
Total Cost $ 42,786
3.3.1 Detailed Payment Schedule
The following figure provides a cost proposal including a detailed breakdown of project costs, deliverable and payment schedule.
Figure 3.3.1.1: Detailed Payment Schedule
Phase Description Subtask Task Phase
TASK 0 PROJECT MANAGEMENT 3,210
Task 0.1 Project Kick-off Meeting ..................................................................................... 650 Deliverable 0.1: Project Kick-Off Meeting
Task 0.2 Ongoing Coordination ..................................................................................... 2,560 Deliverable 0.2: Project Coordination
TASK 1 DISCOVERY 2,176
Task 1.1 Review GIS Documentation ............................................................................ 268 Deliverable 1.1: Review Existing Documents
Task 1.2 GIS Staff Focus Groups ................................................................................ 1,908 Task 1.2.1 Hold GIS Staff Focus Groups ............................................................. 1,640 Deliverable 1.2.1: GIS Focus Groups
Task 1.2.2 GIS Staff Focus Group Findings ........................................................... 268 Deliverable 1.2.2: GIS Staff Focus Group Findings
TASK 2 ASSESSMENT 19,048
Task 2.1 GIS Online Staff Survey ................................................................................ 2,294 Task 2.1.1 Develop Online GIS Survey .............................................................. 1,222 Deliverable 2.1.1: Online Staff Survey
Task 2.1.2 Compile Staff Survey Data ................................................................. 1,072 Deliverable 2.1.2: Online Staff Survey Findings
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ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Task 2.2 Management Interviews ................................................................................ 2,460 Task 2.2.1 Hold Management Interviews ............................................................. 1,924 Deliverable 2.2.1: Management Interviews
Task 2.2.2 Incorporate Management Comments.................................................... 536 Deliverable 2.2.2: Management Interview Findings
Task 2.3 GIS Functional & Technical Requirements Workshops .......................... 12,788 Task 2.3.1 Hold GIS Workshops .......................................................................... 6,892 Deliverable 2.3.1: GIS Workshops
Task 2.3.2 Document GIS Workshops ................................................................. 4,824 Deliverable 2.3.2: Draft GIS Workshop Findings
Task 2.3.3 Final Department GIS Requirements 1,072
Deliverable 2.3.3: Department GIS Requirements
Task 2.4 GIS Governance ............................................................................................ 1,506 Task 2.4.1 Hold GIS Governance Workshop ....................................................... 1,372 Deliverable 2.4.1: Hold GIS Governance Workshop
Task 2.4.2 Final GIS Governance Findings ............................................................ 134 Deliverable 2.4.2: IT Governance Recommendations
TASK 3 GIS STRATEGIC PLAN & ROADMAP 18,352
Task 3.1 GIS Strategic Plan ......................................................................................... 8,468 Task 3.1.1 Draft GIS Findings & Recommendations ........................................... 6,560 Deliverable 3.1.1: Draft GIS Strategic Plan
Task 3.1.2 Final GIS Strategic Plan .................................................................... 1,908 Deliverable 3.1.2: GIS Strategic Plan
Task 3.2 GSP Initiative Prioritization .......................................................................... 1,372 Task 3.2.1 GSP Initiative Prioritization ................................................................. 1,372 Deliverable 3.2.1: GSP Initiative Prioritization
Task 3.3 GIS Implementation Roadmap ..................................................................... 5,724 Task 3.3.1 Draft GSP Roadmap .......................................................................... 5,188 Deliverable 3.3.1: Draft GSP Implementation Roadmap
Task 3.3.2 GSP Implementation Roadmap ........................................................... 536 Deliverable 3.3.2: GSP Implementation Roadmap
Task 3.4 Executive Presentation ................................................................................. 2,788 Task 3.4.1 Produce GSP Executive Presentation ............................................... 1,592 Deliverable 3.4.1: GSP Executive Presentation
Task 3.4.2 Provide GSP Executive Presentation ................................................. 1,196 Deliverable 3.4.2: Present GSP Executive Presentation
$ 42,786
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
4.1 Company Overview
ThirdWave is a privately held California Corporation
established in 1987, headquartered in Los Angeles
(www.ThirdWaveCorp.com). ThirdWave has always been,
and continues to be, a profitable and debt-free company. In the past, we have had offices in Los Angeles, San Jose, Las Vegas, and Tampa. The Los Angeles office has been our
headquarters for 34 years. The principals of the firm are Roy Hernandez, President and Sergio Hernandez, Executive
Vice President.
ThirdWave Corporation is a full-service Management
Advisory/Systems Integration firm providing a broad range of professional and technical services. Our mission is to address a need with expertise, optimize the effective use of computer tools, and work with end users to ensure success.
We offer a breadth and depth of expertise in several core competencies, and lessons learned from working with
approximately 300 government agencies.
Our firm’s extraordinary track record of accomplishment is attributed to our passionate commitment to the success of our clients, professional integrity, and technical excellence.
Consequently, we have received numerous clients, national, and international industry recognition awards. Working in S.W.A.T-team fashion, our staff members have established a track record for achieving extraordinary results in record time. Our company motto is as pragmatic as our philosophy: "No excuses, just results!"
The figure on the following page provides a list of the professional services we provide.
Section 4
Additional Documentation
ThirdWave’s Los Angeles Office
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Figure 4.1.1: ThirdWave Areas of Expertise and Core Competencies Rapid Workflow® Business/ IT Strategic Plans Enterprise Resource Planning Business Process Improvement
Rapid Workflow® Mentoring
Rapid Workflow® Certification
Training
Rapid Workflow® Licensing
Enterprise IT Strategic Plans
IT Strategic Plan Roadmaps
Cost/Benefit Analysis
Project Portfolio Management
IT Governance Best Practices
Legacy ERP Assessments
ERP Process Mapping
ERP Requirements Definition
ERP RFP, Evaluation, Selection
ERP Project Implementations
Procurement Services Project Management Office Enterprise Content Management Requirements Definition
Functional & Technical Specs
RFP Development
Solicitation Process Facilitation
Contract Negotiation
Project Specification & Planning
Resource Allocation Planning
PMBOK Project Management
Vendor Management
Contract Administration
Award Winning ECMS Strategic
Planning & Deployment
ECMS Application Development
Automated Workflow, e-Forms,
e-Signatures, App. Integration
Web/e-Government Services Development Services GIS Services E-Government Strategic Plans
Web Service Delivery Apps
E-Commerce Applications
Website/ASP Development
Software/DB Development
Languages: AJAX, VB, .NET,
C#, C++, Java, J2EE, VB, SQL
DB: Oracle, SQL Server,
Access, MySQL, DB2
GIS Consulting
GIS Strategic Planning
Web-enabled GIS Apps
GIS Integration
GIS Staff Outsourcing
ThirdWave has carried out IT projects for transportation, city, county, state and federal clients in 27 states of the U.S., as illustrated in the figure below.
Figure 4.1.2: ThirdWave’s Project National Presence
4.2 Similar Relevant IT Strategic Planning Work
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
ThirdWave has carried out more than 300 successful IT
projects in various professional consulting and systems integration areas. Approximately two thirds have been IT Strategic Plans.
IT Strategic Planning
ThirdWave is one of the premier IT Strategic Planning firms in the US. We are a recognized innovator and long-standing thought leader. The following provides a few facts related to our relevant work experience:
15% of all cities in California have selected ThirdWave for their IT Strategic Plans
34 years of government ITSP experience
ITSPs carried out in 27 states, as well as Canada
168 ITSPs for city, county, state, and federal agencies 166 ITSPs approved, funded and implemented, a 98.8%
success rate: unmatched by any firm of any size in the
US.
7 of the 10 largest cities in California (underlined) have retained ThirdWave for their ITSPs
1. Los Angeles (3,985,516) 6. Sacramento (531,285)
2. San Diego (1,429,653) 7. Long Beach (452,917)
3. San Jose (1,003,120) 8. Oakland (444,956)
4. San Francisco (884,108) 9. Bakersfield (391,438)
5. Fresno (539,862) 10. Anaheim (349,366)
The figure on the following page, Partial List of Government ITSP Projects, illustrates eighty-one (81) out of 167 government IT Strategic Plans ThirdWave has carried out over 34 years.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
Figure 4.1.3: Partial List of Government ITSP Projects
This figure illustrates eighty-
eighty-one (81) out of 167
government IT Strategic
Plans ThirdWave has
carried out over 34 years.
To our knowledge, our track
record of approved, funded
and implemented ITSPs is
unmatched in the United
States.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
4.2 Only Patented Government Strategic Planning Methodology
ThirdWave’s President/CEO is the inventor of the only patented government strategic planning methodology in the US/world: Rapid Workflow Process Modeling®. Rapid Workflow® is a structured methodology to identify business process, procedural, operational, and Information Technology improvement opportunities. The Patent is shown below.
Figure 4.2.1: Rapid Workflow Process Modeling®: Patent Registration No. 2,873,704, US Patent and Trademark Office
process mapping patent.
The figure on the following page illustrates examples of ThirdWave thought leadership and innovations in the IT space.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
Figure 4.2.2: ThirdWave’s Thought Leadership Qualifications Unigue Qualifications Experience & Expertise ThirdWave
Corp
Other
Vendors
Professional Thought Leadership & Methodology
There is only one firm in the US with a rigorous and patented requirement gathering/strategic planning methodology specifically designed for government: ThirdWave Corp. (The Six Sigma patent is for product design and Lean is for manufacturing processes.)
Experts in Government IT Strategic Plans & Roadmaps
With 168 successful IT Strategic Plans carried out, we are one of the premier IT Strategic Planning experts in the US. We are specialists in developing custom-tailored IT roadmaps for local, county, state and federal agencies, e.g., 70 cities in California: Los Angeles, San Francisco, Palo Alto, Sacramento, San Jose and every City in Silicon Valley, Berkeley, Pasadena, Long Beach, other states: Austin, Galveston, Fort Bend, and Philadelphia, and States of California, Montana, and federal agencies such as NOAA.
Corporate Viability & Nationally Recognized Expertise
ThirdWave is a viable business providing IT Strategic Planning services to government for 34 years. Our projects have produced business process improvement, lower operating costs, and enhanced customer service; in short - transformational change, for more than three decades.
Strategic & Trusted Partner
Due to our performance, ThirdWave has become a strategic and trusted partner to our clients. After we deliver IT Strategic Plans our clients routinely retain ThirdWave to provide additional professional services: IT classification studies, RFP development, solicitation facilitation, act as Project Manager on ITSP initiative implementations, etc. We have 10 – 20-year relationships with many of our clients performing multiple projects of various types.
Unequaled Body of Work with Business Process Mapping
ThirdWave has held 4,300 As-Is/To-Be Rapid Workflow® workshops to articulate the unique IT needs of each department for small and large cities, counties, states and federal agencies in 27 states and Canada. The data from this gap analysis method informs the IT Strategic Plan with responsive and actionable recommendations. (See 80 customer testimonials on Rapid Workflow® on our website.)
Best Practice Business Process Improvement Method
Our customers have implemented Rapid Workflow® as a best practice in 42 cities, county, state agencies throughout the US.
ThirdWave has provided Rapid Workflow® certification training to 1,215 (one-thousand two-hundred and fifteen) staff including IT staff, management analysts and members of leadership teams.
1 168
1989
1,215/42
4,300
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
4.3 Project Team
ThirdWave recognizes that a large part of the success of any project is the team carrying out the work. The City’s ITSP engagement will be carried out by a team of technical professionals with peerless credentials, experience and expertise. Our team offers a highly experienced Project Manager and seasoned senior IT consultants as show in the figure below.
The majority of the proposed work will be carried out remotely by ThirdWave staff, as we have done with great success since the pandemic began. Exceptions include the project kick-off meeting and presentation to the leadership team/council at the conclusion of the project.
However, should the City desire an onsite presence, ThirdWave is amenable. We can discuss travel expenses should the City require it.
The proposed ThirdWave project team is shown in Figure 4.3.1 below.
Figure 4.3.1: Project Organization Chart
4.4 Resumes
The City’s IT Strategic Plan Update project will be carried out by a team of highly experienced technical professionals.
The skills and experience of our team will allow ThirdWave to provide the same extraordinary results on the City’s project as we have done for all of our clients over the last 34 years.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
ROY R. HERNANDEZ, Project Manager/Enterprise Architect
EDUCATION
MA Architecture University of California, Berkeley CA
BA Architecture, with Honors University of California, Berkeley CA CADD Systems for AEC Harvard Graduate School of Design, Cambridge MA
CERTIFICATES
Project Management (PMBOKTM) University of Colorado, Boulder CO
PROFESSIONAL
Mr. Hernandez is President of ThirdWave Corporation, a company dedicated to the intelligent application of information systems. He has been a leader in the effective use of computers for 34 years. His achievements for building successful Information Systems Programs by integrating technical, operational and management issues are widely recognized. Acknowledged in the IT industry for his expertise and long- standing involvement with the government community, Mr. Hernandez has been appointed to numerous government advisory boards, including:
California Information Technology Commission Appointee: Established under the mandate of Senate Bill 1, Chapter 508 (1995) and reenacted by Assembly Bill 1686 (1999), this State of California commission acted as one of the principal advisory bodies to the Director of the Department of Information Technology (DOIT) on the State’s IT issues.
Prior to ThirdWave, Mr. Hernandez was a technology expert with IBM Headquarters’ Information Systems Group for 4 years, where he provided pragmatic IT solutions to Fortune 500 companies. He also produced national marketing programs, marketing training and trade shows. Before marketing, Mr. Hernandez pioneered Automated Mapping/Facilities Management (AM/FM) programs for 4 years at IBM's largest plant site in San Jose (6.5 million sq. ft. of facilities). The innovative CADD application had 130 design professionals on the system. He is the author of the Facilities Design Handbook (1982), the first book written on the use of Computer Aided Design for large scale Architecture, Engineering and Construction Management projects, which became the best practice standard for all IBM sites worldwide.
Information Technology Strategic Plans
The following projects addressed some or all of the following: Organizational Architecture, Enterprise Business/Technology Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Planning, Budget Estimates, RFP/Procurement Process Assistance, and Contract Negotiation for the upgrading, replacement or introduction of IT. These projects addressed management (organization staffing), operational (process) and technology issues (infrastructure, Networking Communications, Office Automation, Enterprise Applications (all addressed ERP, ECMS, Public Safety, and Public Work)), E-Government Applications, Organizational Change/ Change Management, Staffing, Training, Cost/Benefit Analysis, and Implementation Roadmaps:
1. City of Berkeley
2. City of Carlsbad
3. City of Cathedral City
4. City of Centennial, CO
5. City of Corona
6. City of Coronado
7. City of Costa Mesa
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
8. City of Culver City
9. City of Fairfield
10. City of Glendale
11. City of Goleta
12. City of Indio
13. City of Lancaster
14. City of Las Vegas, NV
15. City of Las Vegas, Water Pollution Control Facility, NV
16. City of Los Angeles, Public Works
17. City of Los Angeles, Bureau of Sanitation
18. City of Los Angeles, Dept. of Water & Power
19. City of Los Angeles, Port of Los Angeles
20. City of Milpitas
21. City of Newport Beach
22. City of Palm Spring Fire Department
23. City of Palm Spring Police Department
24. City of Pasadena
25. City of Philadelphia, PA
26. City of Port Hueneme
27. City of Portland, Police Bureau
28. City of Sacramento
29. City of San Carlos
30. City of San Diego
31. City of San Jose
32. City of San Jose (ITSP for New City Hall)
33. City of Santa Ana
34. City of Santa Cruz
35. City of Sausalito
36. City of Ventura
37. City of Westlake Village
38. County of Los Angeles Public Health
39. County of Riverside Bioterrorism
40. County of Riverside Community Health Agency
41. County of Stanislaus ICJIS (Integrated Criminal Justice Information System)
42. County of Stanislaus ITSP
43. California DOIT
44. California Teachers' Retirement System
45. Cendant Corporation
46. Central Contra Costa Sanitary District
47. Chevron
48. Eastern Municipal Water District
49. General Motors, MI
50. Golden Gate Bridge Highway & Transportation District
51. Helix Water District
52. HP
53. Kimley-Horn/Port of San Diego Regional Fiber Master Plan
54. Las Vegas Water Pollution Control Facility
55. Los Angeles World Airports (All 4)
56. Novato Sanitary District
57. Pasadena Water & Power
58. Port of San Diego
59. Port of San Diego Asset Management Master Plan
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
60. Port of San Diego BITS Organization Strategic Plan
61. San Diego Unified Port District
62. Silicon Valley Intelligent Transportation System Master Plan (13 cities/2 counties)
63. Southern California Association of Governments
64. State of Montana, Department of Environmental Quality, MT
GIS Strategic Plans
65. City of Anchorage, AK
66. City of Las Vegas, NV
67. City of Los Angeles, Community Redevelopment Agency
68. City of San Diego, RUIS
69. City of Tacoma, WA
70. County of Nye - Department of Planning, AZ
71. County of Pierce, WA
72. County of Stanislaus ITSP
73. Community Transit, WA
74. Los Angeles Department of Transportation
75. Los Angeles Department of Water & Power
76. Los Angeles County MTA (Metropolitan Transportation Company)
77. Nye County Department of Planning
78. Orange County Transportation Authority
79. Port of San Diego
80. SCAG (Southern California Association of Governments)
Enterprise Content Management System Strategic Plans
The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Cost/ Benefit Analysis, Budget Estimates, RFP Development, and Procurement Process Assistance for the deployment of Enterprise Content/Records Management Systems. Projects included ECMS solutions, including some or all of the following: Imaging, Content Management, Records Management, Web Content Management, Automated Workflow, E-Forms/E-Signatures and Integration with existing ERPs and enterprise applications.
81. California Dept. of Water Resources
82. CalSTRS (California State Teachers' Retirement System)
83. City of Brookfield, WI
84. City of Burbank
85. City of Carlsbad
86. City of Las Vegas
87. City of Los Angeles
88. City of Long Beach
89. City of Ontario Municipal Utility Company
90. City of Sacramento
91. City of Santa Ana
92. City of San Carlos
93. City of Santa Monica
94. City of Stockton
95. City of Long Beach
96. City of Los Angeles Fire & Police Pensions
97. City of Pasadena
98. County of Fort Bend, TX
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
99. County of Galveston, TX
100. County of Missoula, MT
101. County of Riverside
102. County of San Bernardino
103. County of Santa Clara
104. HECO (Hawaiian Electric Company)
105. Helix Water District
106. Inland Empire Utility District
107. Las Vegas Water Pollution Control Facility, NV
108. Los Angeles County Metropolitan Transportation Authority 109. Los Angeles Department of Fire/Police Pensions
110. NOAA (National Oceanic Atmospheric Agency)
111. Orange County Sanitation District
112. Portland Police Bureau Records Divisions, OR
113. Lockheed
114. State of Montana, Department of Environmental Quality, MT 115. State of Montana, Department of Information Technology, MT 116. AMD (Advanced Micro Devices)
Business Process Reengineering/Improvement Projects
117. City of Berkeley
118. City of Centennial
119. Calif. Council of Planning Directors
120. City of Los Angeles Housing Authority
121. City of Merced
122. City of Modesto
123. City of Pasadena
124. City of Pasadena Employee Benefits As-Is and To-Be’s 125. City of San Jose
126. City of Stockton
127. City of West Hollywood
128. City of West Sacramento
129. Coldwell-Banker
130. County of Merced
131. County of Riverside
132. County of Riverside, Bioterrorism Unit
133. County of Riverside, Community Heath Agency
134. County of San Joaquin
135. County of Stanislaus
136. LA County Economic Development
137. LA County Metropolitan Transportation Authority
138. Los Angeles World Airports (LAWA) Procurement Process BPR Strategic Plan 139. LA Housing Authority
140. LA Family Housing: Finance
141. LA Family Housing: Facilities Maintenance & Operations 142. Placer County, Auburn
143. Placer County, Lake Tahoe
144. Port of San Diego
145. Port of San Diego RWPM Facilitator/Certification Training 146. San Gabriel Valley Council of Governments
147. Southern California Association of Governments
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
148. Equity Title Company
149. North Island Federal Credit Union
E-Government Strategic Plans & Website Assessments
150. City of Airdrie, Alberta, Canada
151. City of Austin, TX
152. City of Berkeley
153. City of Carlsbad
154. City of Indio
155. City of Las Vegas, NV
156. City of Palo Alto
157. City of Pasadena
158. City of Sacramento
159. City of San Carlos
160. City of San Jose E-Government Strategic Plan
161. City of San Jose Work2Future Strategic Plan
162. California DOIT
163. California Energy Commission
164. LA Economic Development Corporation
165. OCTA (CAMM NET)
166. Port of San Diego
167. State of Montana, Department of Environmental Quality, MT 168. Work 2 Future (City of San Jose/California Employment Development Department)
Enterprise Resource Planning (ERP) / Enterprise Asset Management Engagements The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Budget Estimates, RFP Development, system evaluation, selection, contract negotiation and implementation project management for the deployment of ERP Systems, one or more of the following: Finance, HR, Utility Billing, Procurement, Asset Management, Land Management, etc.
1. City of Corona 2022 Finance & HR ERP RFP
2. City of Berkeley 2022 Hazardous Materials Management RFP
3. Central Contra Costa Sanitary District 2021 Utility Billing System,
4. City of Port Hueneme 2021 - 2022 Finance, HR, Utility Billing ERP RFP
5. City of Costa Mesa 2020 - 2021 Finance & HR ERP RFP
6. City of Centennial 2019 - 2020 Asset Management RFP
7. City of Berkeley 2018 - 2019 Five ERP RFPs
8. City of Centennial, CO, 2017 Finance & HR ERP
9. City of Costa Mesa 2019 ERP Technical & Functional Requirements
10. Helix Water District 2016 Finance ERP Phase 2 & 3
11. Helix Water District 2015 ERP Phase 1 Project Management Office
12. Helix Water District 2014 Utility Billing ERP RFP 1
13. City of Pasadena 2012 ERP RFP Requirements
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
PROFESSIONAL EXPERIENCE
ThirdWave Corporation 1987 - present President/CEO, Enterprise Architect IBM Corporation 1980 - 1987
Information Systems Group: 1984 - 1987 Advisory Marketing/ Systems Engineer General Products Division: 1980 - 1984 Advisory Architect/Construction Manager KCZ-L Architects & Planners 1979 - 1980 Job Captain
Vanderson's Construction 1978 - 1979 Arch. Designer & Construction Manager City of Oakland, Planning Department 1977 - 1978 Planner II
INDUSTRY RECOGNITION & AWARDS
Latino Coalition/AFLAC Civic Awards for Hispanic Small Businesses, to honor Hispanic business leaders throughout the United States for community service. (March 21, 2007) AIIM-GLA Appreciation Certificate for “Outstanding services not only to the Chapter but the entire information and image management industry.” 2002
AIIM International 2001 Channel Connection Award for “Innovative Document Management, New York, NY, for Innovation Government ED/CM Projects over $1,000,000. FileNet UserNET 2001, Best Enterprise Content Management System Solution, 2nd Place/ Honorable Mention
State of California Information Technology Commission appointee, from DOIT Stanislaus County Special Recognition Award from the CEO for the County IT Strategic Plan, 2000
GUEST SPEAKING AT NATIONAL & UNIVERSITY IT CONFERENCES
11.19 California State University, Fullerton Enterprise Architecture & Organizational Mihaylo College of Business and Structures
Economics, Department of Management
4.18 California State University, Fullerton Applied Business, Economic and Mihaylo College of Business and Entrepreneurial Strategies Economics, Department of Management
3.17 California State University, Fullerton Applied Business, Economic and Mihaylo College of Business and Entrepreneurial Strategies Economics, Department of Management
9.16 California State University, Fullerton Applied Business, Economic and Mihaylo College of Business and Entrepreneurial Strategies Economics, Department of Management
6.15 Southern California Latino Policy Center IT Strategic Planning: Roadmap to Becoming 21st Century Cities & Schools, Ca; State LA a Leading Digital City, Summer 2015 Latino Policy Forum, Wired Cities Panel,
10.13 State of Montana Technology Conference Rapid Workflow®: Enterprise Architecture Tool
4.11 University of California, Berkeley Guest Lecturer, Web Design
11.06 International Accounts Payable Professionals Rapid Workflow®: High Performance Work Service Delivery
11.05 California Association of Non-Profits (LA/SF) Time-savings/Revenue Generating Websites
5.03 CA Council Planning Directors Assoc. Rapid Workflow®: High Performance Work Systems & Service Delivery
10.01 FileNet UseNet Conference, Las Vegas City of Carlsbad e-Government EDM
11.00 California Transit Association Conference, LA E-Procurement in the New Millennium
10.00 University of California, Irvine Guest Lecturer, Building B2B Networks
3.00 Santa Monica College School of Business Cool Careers in for the New Millennium
11.99 34th Annual California Transit Association Online Procurement for the Next Fall Conference, Oakland CA Millennium, DBE Program Workshop Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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6.99 Bridging the Gap, Trends Affecting Small Technology Trends in Procurement Business Contracting with Transit Agencies Orange County Transportation Authority
9.96 ORACLE in Government Technology, Phoenix The Virtual CityTM, Enterprise IT
3.96 San Mateo County ORACLE Technology Day Enterprise GIS in Local Government
5.95 European Union International Conference on Leveraging the Internet for Small Businesses The Internet, Helsinki, Finland
4.95 Ports '95, Tampa, FL Port of LA Automated Inspection Program
4.93 NCGA, Philadelphia, PA Practical Multimedia Applications
3.92 NCGA, Anaheim, CA Animation/Multimedia in Business
4.91 NCGA, Chicago, IL CAD for Wastewater Projects
5.90 HP Government Solutions, Costa Mesa, GIS: A Paradigm for Synthesis/Success
5.90 HP Government Solutions, Los Angeles, GIS: A Paradigm for Success
6.88 AEC Systems Show, Chicago, IL Optical Scanning Systems
4.87 American Society Plant Engineers, Tacoma, WA CAD & Facilities Management
INVENTOR, PATENT HOLDER
Rapid Workflow Process Modeling® Patent Mark Registration No. 2,873,704 with the US Patent and Trademark Office, a registered trademark of
ThirdWave in the US/other countries.
AUTHOR
PMBOK Project Management Essentials Skills, Tools and Techniques for Successful Project Delivery, © ThirdWave 1999 (original version), current
Version 8.1 © 2020
Rapid Workflow Process Modeling® Process Management Analysis for High Performance Work Systems & Service Delivery, © ThirdWave, 2009
Facilities Design Handbook IBM, © March 1983, First book on Computer Aided Design & Drafting systems for large scale AEC projects.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
MITCHELL C. MEIER, Enterprise Services Manager
EDUCATION
University of Colorado, Denver, CO MA Public Administration University of St. Mary, Leavenworth, KS BA Business Administration, Management/Political Science
TRAINING CERTIFICATES
ITIL v3 Foundation Certified
Business Analyst Boot Camp
Agile: ICP Fundamentals Certified
Rapid Workflow® Business Process Design Certified
Peak Leadership Academy- City and County of Denver
MEMBERSHIPS
Colorado City & County Managers Association (CCCMA) June 2009- Present Emerging Managers (CCCMA Affiliate) June 2009- Present International City Managers Association (ICMA) June 2010- Present
PROFESSIONAL
Mitch Meier has over 12 years of local government experience in various roles: Manager of Enterprise Services in the Office of Technology & Innovation, IT Governance, portfolio management, and the procurement and implementation of numerous large enterprise systems over the last 5 years. As a Financial Analyst, he offers a strong finance background and experience developing and managing multi-million operating and capital budgets for local government. Mr. Meier’s experience also encompasses IT Master Planning with corresponding management plans. He has 8 years of project management experience of large enterprise systems, e.g., ERP, Enterprise Asset Management and Enterprise Content Management Systems. His extraordinary performance have resulted in several performance recognition awards.
ThirdWave Corporation
Enterprise Services Manager 2021 - Present
Leads the Enterprise Services Group providing professional advisory services related to consulting, procurement, implementation and integration of various government enterprise systems. Address some or all of the following: Organizational Architecture, Enterprise Business/Technology Needs Assessment, Rapid Workflow® Business Process Improvement, Requirements Definition, Budget Estimates, RFP Development, System Procurement, Contract Negotiation, Resource Allocation, Training, Budget Estimates, Cost/Benefit Analysis, Implementation Plans, Implementation Project Management, and Change Management. Enterprise Applications include Enterprise Resource Planning, Finance, Human Resources, Asset Management, Customer Relationship Management, Enterprise Content Management, Land Management, Agenda Management, Public Safety, and Smart City applications.
1. City of Corona ERP Requirements, Evaluation, Selection and Contract Negotiations
2. City of Port Hueneme ERP Requirements, Evaluation, Selection and Contract Negotiations
3. City of Costa Mesa ERP Requirements, Evaluation, Selection and Contract Negotiations
4. City of Fairfield Digital Strategic Plan & Implementation Roadmap
5. City of Corona Digital Strategic Plan & Implementation Roadmap
6. LA Family Housing Finance Organizational Assessment
7. LA Family Housing Enterprise Asset Management System Requirements, RFP, Evaluation and Selection
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
City of Centennial, CO
Manager of Enterprise Services, Office of Technology and Innovation (OTI) 2018 - 2021 Oversee OTI functions of IT governance, project and portfolio management, business process engineering, budget and financial management, information security, and enterprise application management:
Developed the OTI project management and portfolio management program, including a standard project management toolkit and process, and a scoring matrix to evaluate/prioritize project requests Project Manager for the following initiatives:
Sales Tax System implementation
Enterprise Asset Management (EAM) Evaluation, Selection and Implementation $500,000 Office of Technology Innovation 3 Year Strategic Plan Client Services implementation of City’s first Unified Communications as a Service (UCaaS) system Managed day-to-day OTI operating and capital budgets, monthly projections to CTIO Lead annual department budget development process for $4 million-dollar operating budget Facilitated over 50 business process engineering workshops across multiple City departments Awarded High Risk & High-Performance award three years in a row, highest employee bonus possible
Business Analyst June 2016 - April 2018
The Business Analyst position was created for first IT Strategic Plan and creation of Office of Technology and Innovation (OTI). Accomplishments include:
Created first OTI operating/capital budgets with Chief Technology and Innovation Officer for FY 2017 Project Manager for nearly $2 million in enterprise system replacement projects:
Tyler EnerGov Land Management System: Managed Land Management, Building Services and Code Compliance business requirements, RFP development, vendor demonstrations, contract negotiating/execution, and successful $400,000 Tyler EnerGov Land management system OnBase Enterprise Content Management (ECMS): Replaced existing ECMS and agenda management system, developed city-wide taxonomy, contract negotiation/execution, and managed successful $200,000 OnBase ECMS implementation
Tyler Munis Enterprise Resource Planning System (ERP): Replaced the financial ERP system, managed requirements development, RFP creation, vendor selection, and managed successful $900,000 Tyler Munis ERP implementation
Managed the 2018 operating and capital budget process for OTI, including creating first multi-year equipment replacement plan and formalizing the technology equipment life cycle
Sr. Management Analyst August 2015 - June 2016
Managed and supported various projects and initiatives assigned from executive management:
Civic Center Remodel: Managed budget and supported construction manager on $3.2 million Civic Center remodel, ensured budget integrity, coordinated with Finance Department, provided Deputy City Manager updates
Information Technology Strategic Plan (ITSP): Project Manager on first City ITSP: scope, deliverables, recommended budget, presented ITSP to executive management and Council for approval
City Policies: Wrote and presented updated policies to Council including: right-of-way memorial markers, utility line under grounding and cable television franchise agreement
City of Boulder, CO
Financial Analyst 2014 - July 2015
Responsible for financial sustainability of following funds: fleet replacement, equipment replacement, capital development, and facility replacement and renovation:
Supervised employees supporting operations of Fleet Services and Facility Maintenance Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Performed analysis on expenditures/revenues to ensure operations were within appropriation Tracked all vehicle/equipment purchases and updated fleet replacement model as units were received Partnered with Fleet and Facilities Manager to finalize multi-million-dollar budgets on projects of new wild land fire station and renovations at Boulder Library Worked with all city departments to determine proper long-term funding plan for vehicles and equipment Set city budget guidelines for fuel, fleet replacement, facility maintenance/repair and utility expenditures Calculated the 2015 Fleet Services rates charged to departments for vehicle repair work Member of the Capital Improvement Project Peer Review Team (PRT) Reviewed citywide capital project budget requests and five-year anticipated capital budgets Provided comments and feedback to departments, made recommendations to Executive Budget Team
City of Thorton, CO
Management Analyst 2010 - 2014
Responsibilities included working with Police and Fire Developments, Management Services, City Manager, Finance, and Boards and Commissions on annual budgets and special projects. Performed staffing and workload capacity analysis to determine appropriate staff levels Set City personnel budget accounts: regular salaries, Social Security, health/life insurance, and pensions
Assisted budget review process, Management/Budget Office’s budget recommendations to Council Performed analysis on increasing number of Police patrol cars to extend useful life of vehicles and reduce replacement costs in future years
Updated the fire engine and ambulance replacement model Set fuel prices used by departments for creating their fuel budgets for 2012, 2013, and 2014 budgets Worked with Management Services to create an internal service fund for Building Maintenance, Fleet Services, and Custodial Services divisions, including charges daily services and large facility projects Reviewed and approved department personnel requests
Built strong professional relationships with employees from all City departments Assisted with Budget Oversight of Capital Improvement Projects (CIP) Ensured capital projects completion per scope and budget Performed year-end closing of annual capital projects and capital projects completed under budget
Town of Cedaredge, CO
Administrative Intern 2009 - 2010
Interned while pursuing a Master of Public Administration degree, in a position partly funded by the Department of Local Affairs: Best and Brightest Program:
Assumed the role of Acting Town Administrator from January 4th to January 19th, 2010 Oversaw general operations of the town, such as approved expenditures, procedural meetings with newly appointed mayor and supervising 25 staff
Created agendas and work packets for the Board of Trustees and Planning Commission Collaborated with Interim Police Chief to resolve personnel issues Acted as the main point of contact for citizens regarding town functions and procedures Completed three grant applications, awarded a GOCO grant, collected and analyzed data, secured funding, created project budget and presenting project in public meetings Collaborated with the Public Works Director and Manager of the Water Plant to restructure current and future water/sewer rates and future expenditure.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
SERGIO HERNANDEZ, Sr. IT Consultant
EDUCATION
BS Social Sciences University of California, Berkeley
TRAINING CERTIFICATES
Rapid Workflow® Business Process Design Certified
ORACLE – e Business Suite / CRMS Oracle, El Segundo, CA Microsoft Advanced Word 2000 New Horizons, Los Angeles, CA ORACLE Financials ORACLE Business Practices
PROFESSIONAL EXPERIENCE
Mr. Hernandez is a Sr. IT Consultant of ThirdWave Corporation; a company dedicated to the intelligent application of information systems. Over the last 32 years, Mr. Hernandez has been responsible for a broad set of business functions at ThirdWave. As the Director of Sales, he was responsible for Hardware/Software sales and support for all ThirdWave Federal and State government accounts. As an IT Consultant, his roles have included: IT Strategic Planning, Business Process Improvement/Reengineering, Systems Integration and Software Development. As a Project Coordinator, he is responsible for project staff coordination and supervision, QA/QC on project deliverables, resource allocation, and project cost controls.
Sergio works closely with ThirdWave Project Managers to assure the production of quality deliverables, tracks project scheduling and staff resource availability, implements timely invoicing mechanisms, is responsible for contracts administration. He acts as the back-up person to Project Managers on projects he is assigned to, providing constant client access to a ThirdWave Manager on ED/RMS projects.
ThirdWave Corporation, Executive VP/COO, Business Operations 1988 - present Have held several management positions on the direct and indirect sides of the organizations, including the following management positions:
Project Coordinator on various project including Business Process Re-engineering, IT Consulting, Software development, Electronic Document/Records Management, Imaging and GIS projects Manager, Director Marketing/Sales, Government and Federal Accounts Imaging/Electronic Document/Records Management Supervisor, providing direction to technical staff Trade Show Manager, planned, coordinated and managed trade show exhibits and demonstrations
SAMPLE PROJECTS
Information Technology Master Plans
The following projects addressed some or all of the following: Organizational Architecture, Enterprise Business/Technology Needs Assessment, Rapid Workflow® Business Process Modeling, Requirements Definition, Implementation Planning, Budget Estimates, RFP Development, Procurement Process Assistance, and Contract Negotiation for the upgrading, replacement or introduction of IT found in a government environment. These projects address management (organization, staffing), operational (process) and technology issues (infrastructure, Networking Communications, Office Automation, Enterprise Applications (all addressed ERP, Enterprise Asset Management, CRM, ECMS, Public Safety, and Public Work), E-Government Applications, Organizational Change/Change Management, Staffing, Training, Budget Estimates, Cost/Benefit Analysis, and Implementation Plans:
1. City of Berkeley
2. City of Carlsbad
3. City of Cathedral City
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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4. City of Centennial, CO
5. City of San Carlos
6. City of Corona
7. City of Coronado
8. City of Costa Mesa
9. City of Culver City
10. City of Fairfield
11. City of Glendale
12. City of Goleta
13. City of Indio
14. City of Lancaster
15. City of Las Vegas, NV
16. City of Las Vegas, Water Pollution Control Facility, NV
17. City of Los Angeles, Public Works
18. City of Los Angeles, Bureau of Sanitation
19. City of Los Angeles, Dept. of Water & Power
20. City of Los Angeles, Port of Los Angeles
21. City of Milpitas
22. City of Newport Beach
23. City of Palm Spring Fire Department
24. City of Palm Spring Police Department
25. City of Pasadena
26. City of Portland, Police Bureau
27. City of Sacramento
28. City of San Carlos
29. City of San Jose (ITSP for New City Hall)
30. City of Santa Ana
31. City of Santa Cruz
32. City of Sausalito
33. City of Ventura
34. City of West Hollywood
35. City of Westlake Village
36. County of Los Angeles Public Health
37. County of Riverside Bioterrorism
38. County of Riverside Community Health Agency
39. City of Sausalito
40. County of Stanislaus ICJIS (Integrated Criminal Justice Information System)
41. County of Stanislaus ITSP
42. California Energy Commission
43. California DOIT
44. California Teachers' Retirement System (CalSTRS)
45. Cendant Corporation
46. Chevron
47. Eastern Municipal Water District
48. East Valley Water District
49. General Motors
50. Golden Gate Bridge Highway & Transportation District
51. Helix Water District
52. HP
53. Kimley-Horn/Port of San Diego Regional Fiber Master Plan
54. Los Angeles County Immunization
55. Los Angeles World Airports (All 4)
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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56. Port of San Diego
57. Port of San Diego Asset Management Master Plan
58. Port of San Diego BITS Organization Strategic Plan
59. San Diego Unified Port District
60. Silicon Valley Intelligent Transportation System Master Plan (13 cities/2 counties)
61. Pasadena Water & Power
62. State of Montana, Department of Environmental Quality, MT
IT / E-Government Strategic Plans, Website Assessment & Redesign
63. City of Airdrie, Alberta, Canada
64. City of Austin, TX
65. City of Berkeley
66. City of Carlsbad
67. City of Las Vegas, NV
68. City of Palo Alto
69. City of Pasadena
70. City of Sacramento
71. City of San Carlos
72. City of San Jose E-Government Strategic Plan
73. City of San Jose Work2Future Strategic Plan
74. California DOIT
75. California Energy Commission
76. LA Economic Development Corporation
77. OCTA (CAMM NET)
78. Port of San Diego
79. State of Montana, Department of Environmental Quality, MT
80. Work 2 Future (City of San Jose/California Employment Development Department)
GIS Strategic Plans
81. Anchorage Water & Wastewater Utility
82. City of Las Vegas
83. City of Los Angeles, Community Redevelopment Agency
84. City of San Diego, RUIS
85. City of Tacoma, WA
86. County of Nye - Department of Planning, WA
87. County of Pierce, WA
88. County of Stanislaus ITSP
89. Community Transit
90. Los Angeles Department of Transportation
91. Los Angeles Department of Water & Power
92. Los Angeles County MTA (Metropolitan Transportation Company)
93. Orange County Transportation Authority
94. Port of San Diego
95. SCAG (Southern California Association of Governments)
Business Process/Improvement Projects (As-Is & To-Be Process Mapping & Recompensates)
96. Calif. Council of Planning Directors
97. City of Los Angeles Housing Authority
98. City of Merced
99. City of Modesto
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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100. City of Pasadena
101. City of Pasadena Employee Benefits As-Is and To-Be’s 102. City of Philadelphia
103. City of San Jose
104. City of Stockton
105. City of West Hollywood
106. City of West Sacramento
107. Coldwell-Banker
108. County of Merced
109. County of Placer, Community Development Department, Auburn 110. County of Placer, Community Development Department, Lake Tahoe 111. County of Riverside
112. County of Riverside, Bioterrorism Unit
113. County of Riverside, Community Heath Agency
114. County of San Joaquin
115. County of Stanislaus
116. LA County Economic Development
117. LA County METRO
118. Los Angeles World Airports (LAWA) Procurement Process BPR Strategic Plan 119. Port of San Diego
120. Port of San Diego RWPM Facilitator/Certification Training 121. SGAG
122. Equity Title Company
123. North Island Federal Credit Union
Enterprise Content Management System Strategic Plans
The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Cost/ Benefit Analysis, Budget Estimates, RFP Development, and Procurement Process Assistance for the deployment of ECMS Systems. Projects included ECMS solutions, including some or all of the following: Imaging, Content Management, Records Management, Web Content Management, Automated Workflow, E- Forms/E-Signatures and Integration with existing ERPs and enterprise applications. 124. California Dept. of Water Resources
125. CalSTRS (California State Teachers' Retirement System) 126. City of Carlsbad
127. City of Las Vegas, NV
128. City of Los Angeles
129. City of Long Beach
130. City of Sacramento
131. City of Santa Ana
132. City of San Carlos
133. City of Santa Monica
134. City of Stockton
135. City of Long Beach
136. City of Los Angeles Fire & Police Pensions
137. County of Fort Bend, TX
138. County of Galveston, TX
139. County of Missoula, MT
140. County of Riverside
141. County of San Bernardino
142. County of Santa Clara
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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143. HECO (Hawaiian Electric Company), HI
144. Helix Water District
145. Inland Empire Utility District
146. Las Vegas Water Pollution Control Facility, NV
147. Los Angeles County Metropolitan Transportation Authority 148. Los Angeles Department of Fire/Police Pensions
149. NOAA (National Oceanic Atmospheric Agency). MD, AK, HI, CA, MA, MD, FL 150. Orange County Sanitation District
151. Portland Police Bureau Records Divisions, OR
152. Lockheed
153. State of Montana, Department of Environmental Quality. MT 154. State of Montana, Department of Information Technology. MT 155. AMD (Advanced Micro Devices)
Enterprise Resource Planning (ERP) / Enterprise Asset Management Engagements The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Budget Estimates, RFP Development, system evaluation, selection, contract negotiation and implementation project management for the deployment of ERP Systems, one or more of the following: Finance, HR, Utility Billing, Procurement, Asset Management, Land Management, etc.
1. City of Corona 2022 Finance & HR ERP RFP
2. City of Berkeley 2022 Hazardous Materials Management RFP
3. Central Contra Costa Sanitary District 2021 Utility Billing System,
4. City of Port Hueneme 2021 - 2022 Finance, HR, Utility Billing ERP RFP
5. City of Costa Mesa 2020 - 2021 Finance & HR ERP RFP
6. City of Centennial 2019 - 2020 Asset Management RFP
7. City of Berkeley 2018 - 2019 Five ERP RFPs
8. City of Centennial, CO, 2017 Finance & HR ERP
9. City of Costa Mesa 2019 ERP Technical & Functional Requirements
10. Helix Water District 2016 Finance ERP Phase 2 & 3
11. Helix Water District 2015 ERP Phase 1 Project Management Office
12. Helix Water District 2014 Utility Billing ERP RFP 1
13. City of Pasadena 2012 ERP RFP Requirements
CONTINUING EDUCATION
ORACLE – e-Business Suite/CRMS Oracle, El Segundo, CA
Microsoft Advanced Word 2000 New Horizons, Los Angeles, CA 3COM Training 3COM Sales Seminar/Product Training
Accounting Fundamentals, MS Excel Fred Pryor Resources, Inc., Los Angeles, CA Payroll Processing for Windows ADP Payroll Training, Sherman Oaks, CA ORACLE Seminar 1996 ORACLE Business Practices, Sales, Product Features Animator Studio & 3D Studio Multimedia Autodesk, Sausalito, CA AutoCAD R12, CAD Camp ‘94 Autodesk, Sausalito, CA
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F
AYMEE BARAJAS, Business Analyst
EDUCATION
BS Management and Business Economics University of California, Merced
CERTIFICATIONS
Rapid Workflow® Business Process Design Certified
PROFESSIONAL EXPERIENCE
Ms. Barajas is an accomplished graphic design and writer. She has extensive experience as a visual design consultant who has collaborated with professional in producing a wide variety of written and electronic materials. She is highly experienced with social media platforms/systems and graphic design software packages.
ThirdWave Corporation, Business Analyst May 2018 - present
SAMPLE PROJECTS
Information Technology Master Plans
The following projects addressed some or all of the following: Organizational Architecture, Enterprise Business/Technology Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition. These projects address management (organization, staffing), operational (process) and technology issues (infrastructure, Networking Communications, Office Automation, Enterprise Applications (all addressed ERP, ECMS, Public Safety, and Public Work), E-Government Applications, Organizational Change/Change Management, Staffing, Training, Cost Benefit Analysis, and Implementation Plans:
1. City of Burbank
2. City of Corona
3. City of Costa Mesa
4. City of Fairfield
5. City of Indio
6. City of Lancaster
7. City of Milpitas
8. City of Port Hueneme
9. City of Philadelphia
10. City of Sacramento
11. City of Ventura
12. Golden Gate Bridge, Highway & Transportation District
13. East Valley Water District
14. Helix Water District
15. Novato Sanitary District
Rapid Workflow® Business Process Improvement
1. LA County METRO
2. City of Berkeley
3. City of Centennial
4. LA Family Housing
5. City of Sacramento
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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Enterprise Content Management Assessment
1. Orange County Sanitation District
2. Brookfield, WI
3. City of Ontario/Ontario Municipal Utility Company
Project Management or Project Management Training
1. Southern California Association of Governments
2. San Gabriel Valley Council of Governments
3. City of Concord
ERP Assessments, Requirements, Procurement, Contract Negotiation & Project Management Developed and documented detailed enterprise needs assessments, Rapid Workflow® Business As-Is (existing) and To-Be (future state) process maps, functional and technical requirements, reporting, data/data migration, systems interfaces for all departments for new ERP software. ERP engagements include Implementation Planning, Budget Estimates, RFP/Procurement Process, ERP software selection, and Contract Negotiations, in addition to acting as the Project Manager delivering successful ERP implementations.
1. City of Corona 2022 ERP Finance & Human Resources As-Is and To-Be Process mapping, Functional and Technical Requirements, RFP,
Procurement, & Contract Negotiation
2. City of Berkeley 2022 Toxics Materials Management System: As-Is and To-Be business process mapping.
3. Central Sanitary District 2021 ERP Customer Billing System: As-Is and To-Be business process mapping, Functional and Technical Requirements,
4. City of Port Hueneme 2021 ERP Finance & Human Resources As-Is and To-Be Process mapping, Functional and Technical Requirements, RFP,
Procurement, & Contract Negotiation
5. Costa Mesa 2020 ERP Finance & Human Resources As-Is and To-Be Process mapping, Functional and Technical Requirements, RFP,
Procurement, & Contract Negotiation
6. City of Centennial, CO 2020 ERP Asset Management As-Is and To-Be Process mapping, Functional and Technical Requirements, RFP, Procurement, & Contract Negotiation
7. Costa Mesa 2019 ERP System Procurement Technical & Functional Requirements
8. LAC MTA 2019 ERP Functional & Technical Requirements
9. City of Berkeley 2018 Work Orders, Asset Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations
10. City of Berkeley 2018 Real Property/Lease Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations
11. City of Berkeley 2018 Fleet Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations
12. City of Berkeley 2018 Zero Waste Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiation
13. City of Berkeley 2018 Performance & Learning Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations
14. City of Berkeley 2018 Business Licenses ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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Web Consulting, Design & Development
1. City of Indio Website Redesign Assessment & RFP Development
2. City of Palo Alto Website Redesign Assessment & RFP Development
3. ByDESIGN, A journal for Exceptional Achievement Website Design & Development
4. ThirdWave Corporate Website Design & Development
University of California, Merced, Housing and Residence Life, Graphic Design Intern 2016 Designed/produced inclusive graphics including flyers, logos, booklets, snapchat filters, and shirts.
Consulted and collaborated with professional and student staff in producing marketing materials. Served as an advisor to other staff in the area of graphic design.
University of California, Merced, ASUCM 2016
Managed various social media accounts, helped maintain organization’s identity, and responded to comments and messages. Assisted in the marketing of events through the use of various social media platforms. Designed/produced marketing collateral and snapchat filters with the consultation of fellow board members.
SOFTWARE
Graphics Tools: Adobe Photoshop CS6 (9 years), Adobe Illustrator (2 years), Jasc Photoshop Pro (2 year), Photofiltre (2 years)
Microsoft Office: Word (10 years), Excel (7 years), PowerPoint (7 years), Visio (2 years), MS Project (1 year)
Social Media Platforms: Facebook, Instagram, Twitter, and LinkedIn Business Process Imp.: Rapid Workflow® Process Modeling
TRAINING
PMBOK Project Management Training
ThirdWave Rapid Workflow® Process Model
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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5.1 Customer References
The following provides a list of customers who ThirdWave has contracted with for the same services requested by the City of Fresno. Each reference provides a project description and strong letter of recommendation, underscoring the extraordinary professional services ThirdWave routinely provides.
5.1.1 City of Ventura: Information Technology Strategic Plan & Roadmap Ivijan Day, MPP
Management Analyst II
Finance and Technology
City of Ventura
501 Poli Street
Ventura, CA 93002
805.654.7733
[email protected]
Duration: November 5, 2020 – June 10, 2021
Cost: $ 80,923
November 5, 2020 – June 10, 2021
The ITSP served as a roadmap for addressing the short and long-term needs of the City, and provided the goals and action items needed for the City to move forward. Ventura is a full-service city providing police and fire services, parks and recreation, public works, and community development in addition to water treatment and distribution, storm water processing, and wastewater management.
Section 5
References
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Customer Reference:
06.25.2021
Ivijan Day
Management Analyst II
City of Ventura
To whom it may concern:
The City of Ventura highly recommends working with ThirdWave Corporation for any Information Technology related strategic projects.
ThirdWave helped the City successfully complete the first comprehensive Citywide Information Technology Strategic Plan. This five-year plan was approved by our City Council and acts as a living document that can be adjusted annually by the IT Governance Committee. The plan articulates a vision and a roadmap for the effective use of technology, and I am confident that this plan and the work completed by ThirdWave will help support the complex work of the City. The plan was developed in close collaboration with the City Departments and ThirdWave.
It was a pleasure working directly with Roy Hernandez from ThirdWave on this project and other City staff members had an extremely positive experience working with Roy throughout the duration of the project. The project was completed 100% remotely due to the pandemic and the overall communication and coordination from Roy and his team was excellent, which is incredibly important when working and collaborating on such a critical project. Throughout the project, Roy was also extremely knowledgeable about Information Technology systems and software and incredibly skilled in strategic planning as well as project management. The final Strategic Plan produced by ThirdWave exceeded all expectations and I am certain that any organization can benefit tremendously from working with ThirdWave.
Please do not hesitate to reach out to me directly (805) 654-7733 if you have any questions. It was truly a great experience working with ThirdWave on this project and I am happy to discuss further.
Sincerely,
Ivijan Day
Management Analyst II City of Ventura
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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5.1.2 City of Berkeley: Digital Strategic Plan & Roadmap Savita Chaudry (former CIO, now at City of Fairfield)
Director, Department of IT
Finance Department/General Services Division
City of Berkeley
2180 Milvia Street, 3rd Floor
Berkeley, CA 94704
707.428.7582
[email protected]
Duration: May 2016 – October 2016
Cost: $ 96,494
May 2016 – October 2016
The Digital Strategic Plan provided recommended technology solutions to improve the City’s operations and overall service delivery, streamline operations to achieve cost efficiencies, increase staff productivity, and support open and transparent governance.
The City of Berkeley DSP was unanimously adopted and $32,000,000 (thirty-two million dollars) were approved for the 5-year DSP, the largest onetime allocation of funding for Information Technology in the history of the City. The City implemented all of the IT initiatives identified in the plan in 5 years.
Additional Follow-up Projects
Our partnership with Berkeley continued after the City’s DSP. Due to our outstanding performance, ThirdWave has been awarded 14 additional projects since 2016:
1. CIO Coaching (2022)
Hold weekly meetings with the IT Director to provide advisory assistance on issues related to the IT Department’s operations, service delivery model, project portfolio (planning, budgeting, execution and/or monitoring), policies, processes and communications to the City’s leadership team and elected officials.
2. Project Portfolio Assessment & Management (2022)
Assess project portfolio data and determine project status: planned, requirements definition, procurement, implementation, or completed. Compile project portfolio data by type, status, department, and IT group. Assess IT staff resource requirements for project execution, produce project portfolio recommendations and implementation plan.
3. Help Desk Operations Assessment (2022)
Carry out discovery on operational and customer service issues on Help Ticket process, related weaknesses and suggested improvements to customer service.
4. Toxic Division in Planning and Environmental Health Division (2022) Provide As-Is and To-Be process mapping for developing an RFP to procure a new system.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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5. Digital Strategic Plan Refresh (2020)
Updated the Digital Strategic Plan developed in by ThirdWave in 2016. The project took stock of completed ITSP initiatives over 4 years in addition to produce a strategy for the next three years.
6. Rapid Workflow® Certification Training (2020)
Provided Rapid Workflow® Certification training to eleven (11) IT staff, which will use the methodology to do business process improvement, develop functional and technical requirements, produce solicitation documents, as well as internal application development projects.
7. Rapid Workflow® Business Process Improvement (2019)
Provided ten (10) As-Is and To-Be Rapid Workflow® workshops for mission critical business processes to improve internal operations and enhance service delivery to the Berkeley community.
8. Five ERP RFPs, System Evaluation, Selection, Contract Negotiation (2018) Developed functional and technical requirements for Phase 2 of the City’s ERP program. Wrote five (5) Request for Proposals and assisted the City through the solicitation process, a $400,000 engagement.
9. Website Redesign Assessment & RFP Development (2017) Assessment and best practice recommendation for a new visual design and E- Government functionality.
10. Rapid Workflow® Certification Training for all IT Department staff (2017)
11. 26 (twenty-six) As-Is and To-Be Rapid Workflow® Workshops (2017) The development of detailed functional and technical specifications for the development of numerous RFPs.
12. PMBOK-based Project Management 101 Training (2017)
For all IT Department Staff.
13. IT Help Desk Customer Services Training (2017)
For all Help Desk Staff and Supervisors.
14. 30 (thirty) As-Is and To-Be Rapid Workflow® Workshops (2017) For the implementation of a Smart City/Internet of Things initiatives and a new ERP.
Customer Reference:
December 1, 2020
To Whom It May Concern:
I am writing to recommend the services of ThirdWave Corporation (“ThirdWave”).
The City of Berkeley has worked directly with Roy Hernandez and his team at ThirdWave since 2016 on multiple large Citywide and department level projects.
Briefly, these projects include:
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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1. Needs Assessment and Project Management Services for the City’s Enterprise Resource Planning (ERP) software and neighboring applications—discovery, business requirements, RFP development, and vendor analysis
2. Established a five-year Digital Strategic Plan for the City of Berkeley
3. Established a Technology Service Fund for the City’s IT Department
4. Training and certifying City staff to use the Rapid Workflow® methodology
Each of these projects were high-priority, high-risk, and overdue at the City of Berkeley. ThirdWave delivered their services on schedule and on budget, and consistently exceeded the scope of work to ensure the City received clear documentation, accurate feedback, and quality analysis in support of each project.
This included as many in-person one-on-one meetings as the City needed, late- night phone calls to review RFPs and business analysis documentation, as well as in-person support at our City Council meetings.
The five-year Digital Strategic Plan that ThirdWave produced was not your average mission statement and SWOT analysis, but an invaluable artifact that documents actionable technology projects, their timeline, and estimated budget. The City was able to use this breakdown developed by ThirdWave to transparently request funding and provided a structure by which we can provide updates to our community.
The Rapid Workflow® methodology used and taught by ThirdWave is also highly effective. After experiencing Roy’s fluid and clear Rapid Workflow® sessions, he seamlessly taught our staff how to execute the Rapid Workflow® methodology to document business, technical, and functional solution requirements. To this day, staff continues to save the City thousands of dollars across multiple large Citywide projects by defining their requirements before procuring technology solutions, and we continue to bring back Roy to certify new IT staff in the Rapid Workflow® methodology.
The most critical component of ThirdWave’s value to the City is the collaborative relationship they were able to create with our departments. Roy and his team at ThirdWave were and continue to be responsive to the City’s specific needs.
ThirdWave has not only completed a successful scope of work with the City of Berkeley and has become a trusted resource and partner with the City of Berkeley. Thank you!
Sincerely,
Savita Chaudhary
Director of Information Technology
City of Berkeley
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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5.1.3 Golden Gate Bridge Highway & Transportation District: IS Strategic Plan & Roadmap
Fang Lu
CIO
Golden Gate Bridge, Highway & Transportation District
1011 Andersen Drive
San Rafael, CA 94901
415.923.2302 Office
415.722.1535 Cell
[email protected]
Duration: January 24, 2020 – July 1, 2020
Cost: $99,879
Customer Reference:
To Whom it may concern:
ThirdWave performed an IS Strategic Plan for GGB and completed the work on time and on budget. The initiative took 5 months during the COVID-19 pandemic and a lot of things changed. Roy, ThirdWave consultant, was not able to travel on site during the lockdown. This would normally have caused issues or challenges, but looking back, none of this affected the project. The team sustained the work quality, made sure of their availability, achieved great engagement with GGB staff, and delivered a great outcome. Overall, it was a great success. Plan was adopted by the GGB eTeam as of July 15th, 2020. As the GGB CIO, I was extremely impressed with the work ThirdWave delivered.
Quality of the work product
All together ThirdWave delivered a total 152 pages of two volumes of GGB IS Strategic Plan, another 55-page booklet for Rapid Workflow Diagrams, one comprehensive spreadsheet for all IS projects, 5-year prioritization and funding needs, and a 37-slide presentation. The amount of work was tremendous. All products were high quality and all information was captured thoroughly and accurately from a series of activities: a GGB District-wide survey, 8 management interviews, 4 IS focus group workshops, and 18 Rapid Workflow workshops.
Everything in the documents is backed up with detailed information provided by District staff – from the executive level to SMEs. Information was documented, organized and graphically analyzed where appropriate. This made it easier to read and understand what the information means. The tremendous number of details captured in the Plan are also helpful for seeing where the analysis and recommendations came from. I’ve received positive comments from the GGB eTeam executives for the rigorous methodology ThirdWave used and the outcome.
We now have a good Plan and a guideline for IS to march down the road in the next 5 years.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Rapid Workflow® process mapping
Overall ThirdWave conducted 18 Rapid Workflow® workshops for GGB. 34 staff attended these workshops with 64 attendances that many attended more than one.
The workshops were extremely helpful for understanding the business’ ask. They captured ‘as-is’ business processes for business requests that weren’t captured before. We now have a booklet that anytime down the road any of us can refer to for any of those processes. Detailed impact and benefits were discussed and documented, which can help conduct a future ROI analysis if needed. Staff was very engaged through the exercise. The Rapid Workflow® methodology is a thorough and mature process. It does the legwork for future IS work based on identified requirements. The data collected paves the road for either an RFP or initiating a project. What staff liked about it, other than the fact that they felt heard during the exercise, was that they didn’t have to do any pre-work or after-work for these workshops. It usually takes 5-10 minutes for people to be fluent with it, but it was quite natural. 16 out of 18 workshops were finished on time and wrapped up successfully. Two needed follow-ups, mostly because of additional areas that needed to be addressed. Overall, the Rapid Workflow® process mapping was an effective methodology and a big help for me and IS to understand the Business’ ask, and a big help to business units for documenting and organizing their requirements.
Project Management, communication and coordination
Being the CIO of GGB, I saw the need for me to take on the role of the Project Manager for the IS Strategic Plan. Working with Roy through the whole exercise I’d say that I like what I’ve seen for how Roy and ThirdWave managed the project and conducted their communication and coordination. The ThirdWave team is very responsive. The team came up with a thorough project timeline, and did a good job following the timeline. All communications were professional and well thought out. Roy does a great job managing and facilitating meetings and workshops. My IS team is very vocal and has a lot of thoughts and feedback, which I appreciate.
Roy handles his interactions very well which is not always easy. It all comes from his decades of years of experiences.
Keeping the project on schedule
The ThirdWave team, and Roy, did a good job keeping the project on schedule.
With the big impact of the COVID-19 pandemic, the project finished only 2 weeks later than the original timeline. The quick turnaround time and a lot of after-work- hours and weekend time from Roy and Aymee, Business Analyst, definitely contributed to the on-time delivery of work.
This is one of the best delivered projects I’ve seen and a great relationship I’ve built with Roy and Aymee, working together through this project. I enjoyed working with them. The team is flexible, responsive, and professional.
Roy provided a lot of great input for me for all things considered with strategic planning. I was able to leverage their decades of experiences and make decisions on how to move forward with GGB IS in a great manner. I also appreciate that Roy Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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always provides a well-balanced input and feedback when I discussed GGB IS challenges with him. This helped me form a good vision and strategy leading the IS team and delivering the best service to District customers. I’d definitely recommend this firm and the team to my industry peers and other organizations.
Fang Lu | Chief Technology Director
Golden Gate Bridge, Highway & Transportation District
[email protected]
5.1.4 City of Costa Mesa: IT Strategic Plan & Roadmap
Steve Ely
Information Technology Director
Information Technology
City of Costa Mesa
77 Fair Drive, Costa Mesa, CA 92626
714.7544891
[email protected]
Duration: April 2018 – April 2019
Cost: $ 86,892
Customer Reference Letter:
August 13, 2019
To whom it may concern:
Please allow this letter to serve as my recommendation for Roy Hernandez and his company, ThirdWave Corporation.
It was a genuinely pleasurable experience working with ThirdWave. For the past year, Costa Mesa IT department has worked with ThirdWave Corporation to assist us with the department’s strategic plan initiative. ThirdWave’s strategic planning experience made it a very reliable partner for us. The IT Department looked for a provider that would assist us in writing a strategic plan. Among the vendors that could possibly meet our needs, the IT department selected ThirdWave through a request for proposal process. As expected, ThirdWave brought expertise in strategic planning and project management.
Part of the project was to hold Rapid Workflow workshops to gather mission critical business functions for each City department. Over thirty business process- modeling workshops were held with each stakeholder to capture our business and service delivery challenges, and to highlight where we could improve through policy change. With this book of processes, all departments will be able to articulate our business and technical functions for any subsequent projects.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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ThirdWave remained flexible through the entire information gathering process. As workshop dates and times changed, ThirdWave was able to work with other departments to fill the gaps.
I highly recommend ThirdWave Corporation for your Strategic Planning initiatives.
The IT department of the City of Costa Mesa had an excellent experience with them. The strategic plan will be a blueprint of IT initiatives for many years to come.
Sincerely,
Steven Ely
Information Technology Director
5.1.5 City of Pasadena: Digital Strategic Plan & Roadmap and Refresh
Phillip LeClair
Chief Information Officer
Department of Information Technology
City of Pasadena
100 North Garfield Avenue, N123
Pasadena, CA 91109
Duration: DSP Refresh July 2017 – Jan. 2018
Original Digital Strategic Plan 2011
Cost: $ 74,999
Additional Follow-up Projects
Our partnership with the City of Pasadena (which began in 1999 to redesign the City’s Website) continued after completing the City’s Digital Strategic Plan.
1. Pasadena Water & Power DSP (2013)
Due to our outstanding performance, ThirdWave has been awarded a second contract to produce a DSP for the Pasadena Water & Power.
2. City of Pasadena Enterprise Content Management System RFP (2012) Articulated functional and technical content management requirements for all departments. This included the development of an enterprise taxonomy and the production of a Request for Proposal for an Enterprise Content Management System.
Customer Reference:
To Whom it May Concern:
The City of Pasadena engaged with ThirdWave to conduct a technology needs assessment and develop a comprehensive 5-Year IT Strategic Plan. The project was completed successfully, on-time and on-budget. The project steering committee, which included a cross section of City department heads and the City Manager’s office were happy with ThirdWave’s performance and thoroughly impressed with the amount of work completed and associated documents
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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produced from the engagement.
No formal changes were made to the original contract. ThirdWave was able to meet the City’s aggressive time schedule. Additional assessment and analysis work were added under a separate agreement, including additional Rapid Workflow sessions and an evaluation of IT staffing levels.
Roy Hernandez was the face of the project and worked with the project steering committee exclusively. Frank De Windt participated in many of the Rapid Workflow sessions and individual interviews. Other ThirdWave staff participated behind the scenes and were not typically on-site. Overall, the project committee was thoroughly impressed with Roy and Frank’s depth and breadth of technology knowledge and experience and were beyond satisfied with their service.
The IT Strategic Plan offered by ThirdWave is different than a typical IT Strategic Plan in that it produces actionable projects and initiatives centered on delivering value to the departments/agencies of your organization. The Rapid Workflows will be one of the most valuable artifacts produced because it shows the current state of your business processes from end-to-end and is a necessary step in any business process transformation.
We wish we could hire Roy and ThirdWave to be on staff with our City permanently.
Since the original engagement we have brought ThirdWave back to conduct additional Rapid Workflow sessions and help our customers define their requirements before acquiring technology solutions.
Roy Hernandez and the entire ThirdWave staff were professional, detailed and insightful throughout the engagement. Use the Rapid Workflow® process everywhere you can to document business processes from a business centric view. The sessions encourage cross functional collaboration, uncover immediate improvement opportunities, potential technology solutions and benefits.
Phillip Leclair
Chief Information Officer
City of Pasadena
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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5.1.6 City of Sacramento: Digital Strategic Plan & Roadmap and Refresh Maria MacGunigal Ignacio Estevez
CIO Project Manager
915 I Street, 3rd Floor 915 I Street, 3 rd Floor
Sacramento, CA 95814 Sacramento, CA 95814
916.808.7998 916.808.7349
[email protected] [email protected]
Duration: April 30 – May 30, 2020, DSP Refresh
April 20, 2016 – November 20, 2016, DSP Refresh
October 15, 2013 – July 2014, original DSP
Cost: $99,992 (Original DSP)
Additional Follow-up Projects
1. Digital Strategic Plan Five Year Refresh (2020)
The purpose of the City of Sacramento Digital Strategic Plan (DSP) 5-Year Refresh project is to apply metrics for a post implementation assessment of performance, accomplishments and progress made since 2014 when the initial DSP Refresh was carried out. The DSP Refresh assessment examined the following:
5-Year DSP Initiatives Planned Vs. Actual: Years 3, 4, and 5 Projects completed by City Goals
Projects by Dollar Size
Long-term strategic accomplishments
2. Enterprise Cashiering Functional & Requirements Definition (2020) Carried out Rapid Workflow® process workshops to articulate functional and technical requirements for an Enterprise Resources Planning RFP to standardize the numerous and disparate cashiering systems used at the City, including the following:
1. Finance Taxes & Payment Permit 7. Youth, Park & Community Registration
2. CDD Building Permits Cashiering 8. Animal Care Animal Licenses & Adoptions
3. City Clerk Commission Cashiering 9. Convention Cultural Services Events
4. Sacramento Marina 10. Fire Department Weekly Deposit
5. Police Records Cashiering 11. Department of Utilities Utility Bill Payment
6. Finance Ticketing 12. Public Works Parking Cashiering
3. Digital Strategic Plan Two Year Refresh (2016)
Carried out a DSP Refresh, a post implementation performance assessment to gauge the City’s progress in the first two years of implementation. The City’s IT organization and its operation have been reinvented, exceptional service delivery redefined, and dramatic cost savings realized.
4. Five Mini-Digital Roadmaps (MDR) (2017-2018)
ThirdWave carried out a series of detailed digital roadmaps to develop detailed business, functional and technical specifications for new Smart City/Internet of Things solutions. The following City departments were included in this project: Community Development Department, Public Works, Utilities, Police, and Fire Department.
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Customer Reference:
June 2, 2014
To Whom it may concern,
ThirdWave recently completed the development of the City of Sacramento's Digital Strategy that serves as the framework for how technology services will be managed and delivered throughout City. ThirdWave was selected for this project over three other proposals due to their comprehensive project management methodology and information gathering approach, 25 years of experience in developing strategic plans, and past proven track record with other City of Sacramento projects. Included under the project were 30 business process workshops, IT focus groups, executive management interviews, IT staff skills assessment, and on-line staff survey.
Working under an aggressive timeline, ThirdWave delivered the project on-time and exceeded project expectations. Among the several information gathering exercises performed by ThirdWave, their patient Rapid Workflow® business process workshops were instrumental in providing a self-contained assessment of specific business challenges that addressed problems, impacts, solutions and benefits. This unique process helped identify business inefficiencies that formed the basis of the Digital Strategy recommendations and technology initiatives to address these issues. ThirdWave’s unmatched data driven process and technical experience provided a foundation for supporting the formal project recommendations and implementation plan developed from the project.
In summary, I am extremely pleased with the services provided by ThirdWave.
Their vast experience in developing organizational IT strategic plans came shining through in delivering an exceptional product that the City will benefit from for years to come. Roy, you and ThirdWave team are truly remarkable and have been a pleasure to work with. Thank You!
Sincerely,
Maria MacGunigal
Chief Information Officer
City of Sacramento
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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6.1 Insurance
ThirdWave has reviewed the City’s insurance requirements and will be provide the necessary Certificates of Insurance to execute a professional services agreement. ThirdWave is able to meet the insurance requirements outlined in the Standard City Consultant Agreement.
Section 6
Insurance Requirements
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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7.1 Conflict of Interest Disclosure
The following page provides the Disclosure of Conflict- of-Interest Statement form provided in the Standard City Consultant Agreement (EXHIBIT C of ATTACHMENT
1).
Section 7
Disclosure of Conflict of Interest
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Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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8.1 Sample Documentation
The following pages provide sample artifacts taken from various IT Strategic Planning projects for cities. The final deliverable is comprised of two volumes:
Volume I, IT Strategic Plan, reflects the detailed findings of all project tasks along with actionable
recommendations. Each ITSP provides a description of
each initiative, the challenge, solutions, and justification for investing in the initiative. Figure 8.1.2, Sample City of Costa Mesa ITSP Table of Contents, on the following
pages illustrates the comprehensiveness of our IT
Strategic Plans.
Volume II, ITSP Roadmap, provides a prioritized list of ITSP initiatives, a detailed timeline and a detailed 5-year budget estimate reflecting one-time hardware costs, one- time software costs, ongoing software maintenance costs, professional services costs, and City staff costs (if
required).
Figure 8.1.3: ITSP Roadmap 5 Year Estimated Investment on the following pages illustrates the comprehensiveness of our budget estimates. Unique in the IT industry, ours is the only budget estimating method that identified if ITSP initiative will be done by IT Staff, Contracted resources and/or vendors. Also unique, ThirdWave’s budget estimates include one time hardware costs, one time software costs, ongoing software maintenance costs. In other projected Total Cost of Owners over the ITSP five-year time. We can produce such detailed in-the-trench estimates because we are systems integrators – not just consultants.
Figure 8.1.4: Sample 5 Year ITSP Roadmap, illustrates a detailed implementation plan. We are the only vendor whose schedules include the procurement of systems as part of the Roadmap.
Section 8
Attachments
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Figure 8.1.1: Sample Rapid Workflow® As-Is Business Process Map Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
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Figure 8.1.2: Sample City of Costa Mesa ITSP Table of Contents
City of Costa Mesa Information Technology Strategic Plan & Roadmap Table of Contents
IT Strategic Plan & Roadmap: Volume 1 Findings & Recommendations
Preface .................................................................................................................................... P1
Section 1 Executive Summary .......................................................................................................... 1
1.1 Information Technology Strategic Plan Vision ....................................................... 1
1.2 Project Goals & Objectives .................................................................................... 2
1.3 Project Approach & Methodology .......................................................................... 2
1.4 Information Technology Strategic Plan (ITSP) Findings ........................................ 3
1.4.1 Summary of Key Findings ...................................................................................... 3
1.4.2 Summary Key Recommendations ......................................................................... 4
1.4.3 IT Strategic Plan Roadmap Benefits ...................................................................... 6 Figure 1.4.3.1: ITSP Potential Benefits .............................................................................. 7
Section 2 Project Overview ............................................................................................................... 8
2.1 Project Background, Goal & Objectives ................................................................. 8
2.2 IT Strategic Plan Roadmap Project Approach ....................................................... 9 Figure 2.2.1: Comprehensive Project Methodology ........................................... 10 Figure 2.2.2: Comprehensive Project Framework .............................................. 11
Section 3 IT Strategic Plan Roadmap Findings ............................................................................ 12
3.1 Management Requirements Findings ................................................................. 12 Figure 3.1.1: Management Team Business Challenges .................................... 13 Figure 3.1.2: Management Team Technology Challenges ................................ 14 Figure 3.1.3: Emerging Technologies ............................................................... 15 Figure 3.1.4: IT Staffing, Knowledge and Resources Allocation ........................ 16
3.1.2 Summary of Management Interviews .................................................................. 16
3.2 IT Staff Focus Group Findings ............................................................................. 17 1: Infrastructure ................................................................................................... 17 2: Hardware......................................................................................................... 17 3: Application/Database Software ....................................................................... 17 4: IT Service Delivery Model ............................................................................... 18
3.2.1 Summary of IT Focus Groups .............................................................................. 19 Figure 3.2.1.1: IT Focus Group Problem Statement Dashboard ....................... 19 Figure 3.2.1.2: Overall Summary of IS Department Challenges ........................ 19
3.3 City Staff Online Survey ....................................................................................... 20 Figure 3.3.1: Rating of Overall Condition of Information Systems .................... 21 Figure 3.3.2: Staff Rating of Services Provided by the IT Organization ............ 22
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3.4 Online Constituent Survey ................................................................................... 23 Figure 3.4.1: Age of Community Participants ................................................. 23 Figure 3.4.2: Social Media Usage ................................................................... 23 Figure 3.4.3: Customer Experience Rating ..................................................... 24 Figure 3.4.4: Importance of Online Services ................................................... 24
3.5 Leading Technology Initiatives............................................................................. 25 Figure 3.5.1: Enterprise Initiative Matrix ........................................................ 25 Figure 3.5.2: Management Policies & Process Improvements ..................... 26 Figure 3.5.3: Infrastructure & Hardware Requirements ................................ 27 Figure 3.5.4: Departmental Software Requirements ..................................... 28 Figure 3.5.5: Enterprise Software Requirements .......................................... 29 Figure 3.5.6: E-Government Requirements .................................................. 30
3.6 ITSP Initiatives .................................................................................................. 31 Figure 3.6.1: ITSP Technology Initiatives (Not Prioritized) ........................... 31
Section 4 ITSP Roadmap Recommendations ............................................................................... 33
4.1 Introduction to the ITSP Roadmap Recommendations ....................................... 33
4.2 Information Technology Strategic Roadmap Initiatives ....................................... 34
4.2.1 Technology Recommendations ........................................................................... 34 I Infrastructure ........................................................................................... 34 I 1 Wi-Fi Master Plan ................................................................ 34 I 2 Telephone System .............................................................. 36 HW Hardware: Servers, Desktops, Mobile Devices, Peripherals .................. 36 HW 1 Police In-Car Video ............................................................. 36 HW 2 Public Services: Parks & Community Services 2-Way Radios ................................................................................ 37 HW 3 Police Mobile Data Computers ............................................ 38 HW 4 Video Cameras .................................................................... 38 D SW Departmental Software ........................................................................... 39 D SW 1 Parks, Parks & Recreation Application ............................... 39 D SW 2 Public Services, Adopt Asset Works for Vehicle Services .. 41 D SW 3 Code Enforcement, Code Enforce. Compliant Application . 43 D SW 4 Police, Learning Management Application .......................... 45 D SW 5 Special Events Application .................................................. 45 D SW 6 Parks & Community Services, Park Facilities Mapping ...... 46 D SW 7 Development Services, Land Management System] .......... 46 E SW Enterprise Software ................................................................................ 47 E SW 1 ERP Finance ....................................................................... 47 E SW 1.1 ERP: General Accounting Module ..................................... 47 E SW 1.2 ERP: Accounts Receivables Module ................................... 48 E SW 1.3 ERP: Accounts Payable Module ......................................... 50 E SW 1.4 ERP: Budget Module ........................................................... 52 E SW 1.5 ERP: CIP Module ................................................................ 55 E SW 1.6 ERP: Cashiering Module ..................................................... 58 E SW 1.7 Year End Closing & Financial Reporting ............................. 60 E SW 2 ERP: Purchasing Module .................................................... 61 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
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ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
E SW 3 ERP: Store Inventory Module .............................................. 64 E SW 4 HR ....................................................................................... 65 E SW 4.1 ERP: HR Payroll Module ..................................................... 65 E SW 4.2 ERP: HR Hiring Module ....................................................... 68 E SW 4.3 ERP: HR Benefits Module ................................................... 70 E SW 4.4 ERP: HR ID Card Printing Application ................................ 72 E SW 5 ERP: Fixed Asset Management .......................................... 72 E SW 6 ERP: Fleet Management Module ........................................ 76 E SW 7 ECMS .................................................................................. 78 E SW 7.1 ECMS Deployment Strategy & Taxonomy ......................... 78 E SW 7.2 ECMS Backfile Conversion ................................................. 79 E SW 7.3 ECMS Workflow Automation ............................................... 80 E SW 7.4 ECMS Records Management / E-Discovery ....................... 81 E SW 8 Public Records Requests .................................................... 83 E SW 9 Agenda Management Application ....................................... 85 ESW 10 Public Service Request Application .................................... 87 ESW 11 Construction & Demolition Application ................................ 89 ESW 12 Enterprise GIS ..................................................................... 92 E G 13 Smart City/Internet of Things............................................... 94 E G 13.1 E-Government Applications ................................................. 95 Figure 13.1.1: Web Technologies for Enhancing
Customer Service ................................................................ 95 Figure 13.1.2: Importance of Online Services ....................................... 95 Figure 13.1.3: Importance of Providing Online Services ....................... 96
E TECH Enterprise Architecture ........................................................ 97 E TECH 1 Cloud Solutions/Cloud Services Broker Policies ................. 97
4.2.2 Operational Recommendations ........................................................................... 98
O IT Operational Improvements ................................................................. 98 O 1 PC/Mac Support ...................................................................................... 98 O 2 Fiber Backbone ....................................................................................... 98 O 3 Disaster Recovery Plan .......................................................................... 99 O 4 Business Continuity Plan ...................................................................... 100 O 5 Physical Security Assessment .............................................................. 100 O 6 Cyber Security Assessment .................................................................. 101 O 7 Project Management ............................................................................. 101 O 8 Ongoing End User Training .................................................................. 102
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
© 2022 86
ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
4.2.3 Management Recommendations ....................................................................... 103
M Management ........................................................................................ 103 M 1 IT Organization and Operational Model ................................................ 103 Figure M 1.1: Existing City IT Organization Chart ............................... 104 Figure M 1.2: Adequateness of IT Staffing ......................................... 105 Figure M.1.3: Proposed IT Organization .............................................. 107 M 1.1 IT Organization Benchmarking ............................................................. 109 Figure M.1.4: IT Staffing Benchmark ................................................... 109 Figure M.1.5: IT Staffing Benchmarked Cities ..................................... 110 M 2 IT Governance ...................................................................................... 111 Figure M 2.1: Existing IT Governance Process ................................... 112 Figure M 2.2: Proposed IT Governance ............................................... 113 M 3 Change Management ........................................................................... 114 Figure M 3.1: Proposed IT Change Management Model .................... 115
Section 5 Appendix ........................................................................................................................ 117
5.1 Land Management System, Procurement in Progress ...................................... 117
5.1.1 Developmental Services, Building Division, Plan Check ................................... 117
5.1.2 Development Services – Inspections ................................................................. 119
5.1.3 Public Services – Entitlement Process .............................................................. 122
5.1.4 Fire & Rescue Building Permit ........................................................................... 127
5.2 Glossary of Terms .............................................................................................. 129
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
© 2022 87
ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Figure 8.1.3: ITSP Roadmap 5 Year Estimated Investment
Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022
Proposal
© 2022 88
ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F
Figure 8.1.4: Sample 5 Year ITSP Roadmap
NO TYPE DSP INITIATICE MOPhase 11 D SW 4 Automatic Server Patch Management 12 E SW 1 Enterprise Core Data Model 63 E SW 5 Business Intelligence 64 E SW Data Warehouse 65 HW 6 Implement Printer Consolidation 66 EG 2.2 E-Signature Requirements 37 E SW 6 eCAPS Enhancements & Interface Dev. 68 E SW 9 eCAPS Billing / AR (Invoice) Module 49 E SW 7 eCAPS Accounts Payable Module 610 E SW 8 eCAPS Benefits (Separation) Module 611 E SW 11 eCAPS Contracts Module 612 E SW 13 Consolidate Work Order Management 613 E SW 15 Asset Management Systems 614 E SW 20 Implement Automated Workflow (ADRS) 415 E SW 16 Inventory Management System 616E SW 28eCaps Deal Management 617 ITS Trainimg Plan Development Program NA18 EG.2.1 Web Enhancements / Portal 5 19 EG 2.10 Online Payment / Cashiering Requirements 620 I 1 Wi-Fi Expansion 421 ITS Digital Innovation Team (4 FTEs) NAPhase 21 E SW 19 Records Management Rules CCM 42 E SW 23 Collaboration (Replace E-Room) 33 E SW 4 InforEAM / 7i Upgrade / Enhance 34 E SW 3 Multi-Departmental Self-host Accela 25 EG 2.2 E-Signatures 36 E SW 21 Implement E-Forms 47 I 1 Wi-Fi Expansion 68 E SW 22 Implement E-Signatures 39 E SW 14 Enterprise Work Order, Asset, Inventory System 610 I 2 Smarter City Fiber 6 11 EG 1.1 Remote Access Mobile Workforce (PD.FD) 3 12 EG 2.10 Online Payment / Cashiering Solution 613 EG 2.5 Online Business Tax Payments 614 EG 2.6 Online Off Street Parking Payment 615 EG 2.7 Online Major Taxes Payments 616 EG 2.8 Online Business Permit Payment 617 EG 2.9 CDD: Online Plan Checks / Permitting 6Phase 31 D SW 10 Public Works: Off St Parking (Replace S&B) 62 E SW 12 Transfer Tax Automation 63 D SW 5 Parks & Rec Case Management 64 HW 2 Mobile Computing (Hardware) 35 D SW 11 Public Works: Traffic Control Permits 66 E SW 10 eCAPS Module Expansion (Purchasing) 67 I 1 Wi-Fi Expansion 48 EG.1.4 Fire Prevention Automation 39 D SW 3 Fire Inspection Automation 310 D SW 13 Online Payments Public Works 5Phase 41 E SW 24 Enhance Support / Reporting (311, eCaps) 32 E SW 25 Improved Mobile / Cell Phone Management 33 EG.1.5 Web-enabled EBMS (Event Management) 54 EG 2.4 Online Alarms & Permits Payments 65 EG 2.11 Fire Dept.:Online Business Inspec. Schedule 46 EG 2.12 Fire Dept.: Disaster Web Response 48 I 1 Wi-Fi Expansion 49 I 7 Manage & Leverage Mobility - Air Cards 310 I 10 Replace T1 Lines (Fire, PD) 611 E SW 17 Imaging / Capture 312 E SW 18 Expand Document Management Digitization / CCM 3Phase 51 HW 7 Update Radio Systems and MDCs 6 2 D SW 12 Public Works: GIS Track Utility Cuts 6 3 EG.1.6 Fire: Operative IQ - Expand Use 3 4 I 8 Improve Slow Remote Dial Up Connections 3 5 I 9 Improve Slow Internet Connections 37 E SW 26 Enterprise Electronic File Transfer 38 E SW 27 Staff Scheduling Software 39 HW 4 Update City-wide AV inventory 3 10 D SW 7 Parks & Rec.: Central Irrigation. Control 311 D SW 8 Parks & Rec.: GPS in Maintenance. Vehicles 312 D SW 9 Police: Versadek APD (Property Disposition) 613 HW 3 Bar Code Scanners 3 PHASE 1 PHASE 2 PHASE 3 PHASE 4 PHASE 5