Fresno City Council
October 13, 2022

69 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Length of Time Handy Ride Customer
Frequency Percent Valid Percent Cumulative Percent
Valid Less than 3 Months 5 2.0 2.0 2.0
3 to 6 Months 21 8.3 8.4 10.4
7 to 11 Months 20 7.9 8.0 18.3
One to 1.5 Years 27 10.6 10.8 29.1
More than 1.5 but less than 3
Years
49 19.3 19.5 48.6
3 Years or More 129 50.8 51.4 100.0
Total 251 98.8 100.0
Missing Don't Know 3 1.2
Total 254 100.0

Most Common Trip Purpose
Frequency Percent Valid Percent Cumulative Percent
Valid To/From Work 19 7.5 7.5 7.5
To/From School 13 5.1 5.1 12.6
To/From Shopping 26 10.2 10.2 22.8
To/From Appointments (e.g.

Medical/Dental)
152 59.8 59.8 82.7
Run Errands/Pay Bills 8 3.1 3.1 85.8
Entertainment/Dining 7 2.8 2.8 88.6
Church/Temple/Mosque/Synagog
ue
10 3.9 3.9 92.5
Visit Friends/Relatives 9 3.5 3.5 96.1
Recreation 4 1.6 1.6 97.6
Adult Daycare Program 4 1.6 1.6 99.2
Other 2 .8 .8 100.0
Total 254 100.0 100.0

70 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

When was Most Recent Handy Ride Trip
Frequency Percent Valid Percent Cumulative Percent
Valid Within the Last 2 Weeks 115 45.3 46.0 46.0
More than 2 Weeks Ago but Less
than One Month
34 13.4 13.6 59.6
One-to-Three Months Ago 36 14.2 14.4 74.0
More than 3 Months Ago 65 25.6 26.0 100.0
Total 250 98.4 100.0
Missing Can't Remember/Don't Know 4 1.6
Total 254 100.0

Why Not Handy Ride--Past 3 Mos. Coded
Frequency Percent Valid Percent Cumulative Percent
Valid COVID 20 7.9 30.8 30.8
Get Ride/Have Car 17 6.7 26.2 56.9
Not Going to Work/School 5 2.0 7.7 64.6
Too Ill/Injured 6 2.4 9.2 73.8
Fewer Appointments 4 1.6 6.2 80.0
Service Dissatisfaction 9 3.5 13.8 93.8
Location Not Served 2 .8 3.1 96.9
Not Needed 2 .8 3.1 100.0
Total 65 25.6 100.0
Missing System 189 74.4
Total 254 100.0

Agree/Disagree--Totally Depend on Handy Ride
Frequency Percent Valid Percent Cumulative Percent
Valid Strongly Agree 94 37.0 38.2 38.2
Agree 82 32.3 33.3 71.5
Slightly Agree 27 10.6 11.0 82.5
Slightly Disagree 18 7.1 7.3 89.8
Disagree 14 5.5 5.7 95.5
Strongly Disagree 11 4.3 4.5 100.0
Total 246 96.9 100.0
Missing Don't Know 8 3.1
Total 254 100.0

71 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Plan to Take More or Fewer Trips Next Three Months
Frequency Percent Valid Percent Cumulative Percent
Valid More Trips 132 52.0 52.0 52.0
Fewer Trips 40 15.7 15.7 67.7
Same-No Change 71 28.0 28.0 95.7
Will Not Use Handy Ride Next
Three Months
11 4.3 4.3 100.0
Total 254 100.0 100.0

Why Not More Trips--3 Mos--Coded
Frequency Percent Valid Percent Cumulative Percent
Valid COVID 11 4.3 9.0 9.0
Get Ride/Have Car 36 14.2 29.5 38.5
Not Going to Work/School 7 2.8 5.7 44.3
Too Ill/Injured 9 3.5 7.4 51.6
Fewer Appointments 31 12.2 25.4 77.0
Service Dissatisfaction 13 5.1 10.7 87.7
Other 15 5.9 12.3 100.0
Total 122 48.0 100.0
Missing System 132 52.0
Total 254 100.0

Did COVID Change Number of Handy Ride Weekly Trips?
Frequency Percent Valid Percent Cumulative Percent
Valid Have Not Changed My Usage 86 33.9 33.9 33.9
Have Not Used Handy Ride
During COVID
47 18.5 18.5 52.4
More Trips During COVID 25 9.8 9.8 62.2
Fewer Trips During COVID 96 37.8 37.8 100.0
Total 254 100.0 100.0

72 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Most Common Trip Purpose During COVID
Frequency Percent Valid Percent Cumulative Percent
Valid College 6 2.4 2.9 2.9
High School/Middle
School/Elementary School
5 2.0 2.4 5.3
Work/Business 13 5.1 6.3 11.6
Shopping 27 10.6 13.0 24.6
Errands/Personal 12 4.7 5.8 30.4
Recreation/Social 15 5.9 7.2 37.7
Medical/Dental 126 49.6 60.9 98.6
Other 3 1.2 1.4 100.0
Total 207 81.5 100.0
Missing System 47 18.5
Total 254 100.0

Fewer Trips During COVID--Means of Travel
Frequency Percent Valid Percent Cumulative Percent
Valid Uber/Lyft/Taxi 9 3.5 6.3 6.3
Friends/Family Drive 64 25.2 44.8 51.0
Stay Home More 52 20.5 36.4 87.4
Bus/Medical Transport/Care
Provider/Have Car
17 6.7 11.9 99.3
Other 1 .4 .7 100.0
Total 143 56.3 100.0
Missing System 111 43.7
Total 254 100.0

Trip Purpose--Uber/Lyft/Taxi During COVID
Frequency Percent Valid Percent Cumulative Percent
Valid Shopping 2 .8 22.2 22.2
Medical/Dental 7 2.8 77.8 100.0
Total 9 3.5 100.0
Missing System 245 96.5
Total 254 100.0

73 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Getting to Destination On Time
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 98 38.6 38.9 38.9
Satisfied 93 36.6 36.9 75.8
Slightly Satisfied 25 9.8 9.9 85.7
Slightly Dissatisfied 10 3.9 4.0 89.7
Dissatisfied 20 7.9 7.9 97.6
Very Dissatisfied 6 2.4 2.4 100.0
Total 252 99.2 100.0
Missing Don't Know/Refused 2 .8
Total 254 100.0

Satisfaction Scheduled Pickups
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 101 39.8 40.4 40.4
Satisfied 69 27.2 27.6 68.0
Slightly Satisfied 40 15.7 16.0 84.0
Slightly Dissatisfied 14 5.5 5.6 89.6
Dissatisfied 16 6.3 6.4 96.0
Very Dissatisfied 10 3.9 4.0 100.0
Total 250 98.4 100.0
Missing Don't Know/Refused 4 1.6
Total 254 100.0

Satisfaction Will-call Pickups
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 84 33.1 36.2 36.2
Satisfied 70 27.6 30.2 66.4
Slightly Satisfied 26 10.2 11.2 77.6
Slightly Dissatisfied 18 7.1 7.8 85.3
Dissatisfied 19 7.5 8.2 93.5
Very Dissatisfied 15 5.9 6.5 100.0
Total 232 91.3 100.0
Missing Don't Know/Refused 22 8.7
Total 254 100.0

74 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Cleanliness Inside Vehicles
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 141 55.5 57.8 57.8
Satisfied 71 28.0 29.1 86.9
Slightly Satisfied 16 6.3 6.6 93.4
Slightly Dissatisfied 3 1.2 1.2 94.7
Dissatisfied 6 2.4 2.5 97.1
Very Dissatisfied 7 2.8 2.9 100.0
Total 244 96.1 100.0
Missing Don't Know/Refused 10 3.9
Total 254 100.0

Satisfaction Driver Courtesy
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 156 61.4 62.4 62.4
Satisfied 53 20.9 21.2 83.6
Slightly Satisfied 15 5.9 6.0 89.6
Slightly Dissatisfied 8 3.1 3.2 92.8
Dissatisfied 7 2.8 2.8 95.6
Very Dissatisfied 11 4.3 4.4 100.0
Total 250 98.4 100.0
Missing Don't Know/Refused 4 1.6
Total 254 100.0

Satisfaction Driver Driving Skill
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 153 60.2 61.9 61.9
Satisfied 68 26.8 27.5 89.5
Slightly Satisfied 13 5.1 5.3 94.7
Slightly Dissatisfied 4 1.6 1.6 96.4
Dissatisfied 4 1.6 1.6 98.0
Very Dissatisfied 5 2.0 2.0 100.0
Total 247 97.2 100.0
Missing Don't Know/Refused 7 2.8
Total 254 100.0

75 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Driver COVID Safety
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 138 54.3 60.0 60.0
Satisfied 67 26.4 29.1 89.1
Slightly Satisfied 11 4.3 4.8 93.9
Slightly Dissatisfied 3 1.2 1.3 95.2
Dissatisfied 5 2.0 2.2 97.4
Very Dissatisfied 6 2.4 2.6 100.0
Total 230 90.6 100.0
Missing Don't Know/Refused 24 9.4
Total 254 100.0

Satisfaction Driver Traffic Safety
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 160 63.0 64.8 64.8
Satisfied 63 24.8 25.5 90.3
Slightly Satisfied 12 4.7 4.9 95.1
Slightly Dissatisfied 2 .8 .8 96.0
Dissatisfied 4 1.6 1.6 97.6
Very Dissatisfied 6 2.4 2.4 100.0
Total 247 97.2 100.0
Missing Don't Know/Refused 7 2.8
Total 254 100.0

Satisfaction Overall Comfort of Ride
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 122 48.0 49.2 49.2
Satisfied 74 29.1 29.8 79.0
Slightly Satisfied 19 7.5 7.7 86.7
Slightly Dissatisfied 13 5.1 5.2 91.9
Dissatisfied 8 3.1 3.2 95.2
Very Dissatisfied 12 4.7 4.8 100.0
Total 248 97.6 100.0
Missing Don't Know/Refused 6 2.4
Total 254 100.0

76 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Reservation Staff Accuracy
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 122 48.0 49.0 49.0
Satisfied 77 30.3 30.9 79.9
Slightly Satisfied 23 9.1 9.2 89.2
Slightly Dissatisfied 7 2.8 2.8 92.0
Dissatisfied 11 4.3 4.4 96.4
Very Dissatisfied 9 3.5 3.6 100.0
Total 249 98.0 100.0
Missing Don't Know/Refused 5 2.0
Total 254 100.0

Satisfaction Reservation Staff Courtesy
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 143 56.3 57.2 57.2
Satisfied 74 29.1 29.6 86.8
Slightly Satisfied 12 4.7 4.8 91.6
Slightly Dissatisfied 6 2.4 2.4 94.0
Dissatisfied 6 2.4 2.4 96.4
Very Dissatisfied 9 3.5 3.6 100.0
Total 250 98.4 100.0
Missing Don't Know/Refused 4 1.6
Total 254 100.0

Satisfaction Reservation Staff Implementation of COVID Protocols Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 130 51.2 61.3 61.3
Satisfied 61 24.0 28.8 90.1
Slightly Satisfied 7 2.8 3.3 93.4
Slightly Dissatisfied 2 .8 .9 94.3
Dissatisfied 5 2.0 2.4 96.7
Very Dissatisfied 7 2.8 3.3 100.0
Total 212 83.5 100.0
Missing Don't Know/Refused 42 16.5
Total 254 100.0

77 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Monday-to-Sunday 8am-5pm Reservation Hours Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 131 51.6 53.0 53.0
Satisfied 71 28.0 28.7 81.8
Slightly Satisfied 24 9.4 9.7 91.5
Slightly Dissatisfied 4 1.6 1.6 93.1
Dissatisfied 9 3.5 3.6 96.8
Very Dissatisfied 8 3.1 3.2 100.0
Total 247 97.2 100.0
Missing Don't Know/Refused 7 2.8
Total 254 100.0

Satisfaction Reservation Policy 1-2 Days in Advance
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 134 52.8 54.0 54.0
Satisfied 69 27.2 27.8 81.9
Slightly Satisfied 22 8.7 8.9 90.7
Slightly Dissatisfied 8 3.1 3.2 94.0
Dissatisfied 8 3.1 3.2 97.2
Very Dissatisfied 7 2.8 2.8 100.0
Total 248 97.6 100.0
Missing Don't Know/Refused 6 2.4
Total 254 100.0

Satisfaction Service Hours
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 126 49.6 51.0 51.0
Satisfied 80 31.5 32.4 83.4
Slightly Satisfied 20 7.9 8.1 91.5
Slightly Dissatisfied 6 2.4 2.4 93.9
Dissatisfied 6 2.4 2.4 96.4
Very Dissatisfied 9 3.5 3.6 100.0
Total 247 97.2 100.0
Missing Don't Know/Refused 7 2.8
Total 254 100.0

78 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Value for the Price
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 147 57.9 60.0 60.0
Satisfied 69 27.2 28.2 88.2
Slightly Satisfied 13 5.1 5.3 93.5
Slightly Dissatisfied 5 2.0 2.0 95.5
Dissatisfied 5 2.0 2.0 97.6
Very Dissatisfied 6 2.4 2.4 100.0
Total 245 96.5 100.0
Missing Don't Know/Refused 9 3.5
Total 254 100.0

Satisfaction Locations/Payment Methods Purchase Passes
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 85 33.5 47.0 47.0
Satisfied 47 18.5 26.0 72.9
Slightly Satisfied 16 6.3 8.8 81.8
Slightly Dissatisfied 10 3.9 5.5 87.3
Dissatisfied 11 4.3 6.1 93.4
Very Dissatisfied 12 4.7 6.6 100.0
Total 181 71.3 100.0
Missing Don't Know/Refused 73 28.7
Total 254 100.0

Satisfaction Availability of Information
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 115 45.3 51.1 51.1
Satisfied 69 27.2 30.7 81.8
Slightly Satisfied 18 7.1 8.0 89.8
Slightly Dissatisfied 8 3.1 3.6 93.3
Dissatisfied 6 2.4 2.7 96.0
Very Dissatisfied 9 3.5 4.0 100.0
Total 225 88.6 100.0
Missing Don't Know/Refused 29 11.4
Total 254 100.0

79 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Satisfaction Overall Service
Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 130 51.2 52.6 52.6
Satisfied 76 29.9 30.8 83.4
Slightly Satisfied 19 7.5 7.7 91.1
Slightly Dissatisfied 12 4.7 4.9 96.0
Dissatisfied 1 .4 .4 96.4
Very Dissatisfied 9 3.5 3.6 100.0
Total 247 97.2 100.0
Missing Don't Know/Refused 7 2.8
Total 254 100.0
Important Factor in Level of Satisfaction-1 of 2
Frequency Percent Valid Percent Cumulative Percent
Valid COVID-related Safety on Vehicle 2 .8 .8 .8
Safety in Traffic 7 2.8 2.9 3.8
Drivers' Driving Skills 10 3.9 4.2 8.0
Drivers' Customer Service 56 22.0 23.5 31.5
Reservation Staff's Accuracy 4 1.6 1.7 33.2
Reservation Staff's Customer
Service
4 1.6 1.7 34.9
Pick-Ups Being On-Time 93 36.6 39.1 73.9
Wait Time for Pick-Ups 12 4.7 5.0 79.0
Cleanliness Inside the Vehicle 3 1.2 1.3 80.3
Reasonable Fare/Price of Monthly
Pass
5 2.0 2.1 82.4
Handy Ride's Reservation Hours 6 2.4 2.5 84.9
Handy Ride's Hours of
Operation/Service
9 3.5 3.8 88.7
How Civil/Courteous are Other
Riders
3 1.2 1.3 89.9
Comfort Level of the Ride 8 3.1 3.4 93.3
Locations Served 3 1.2 1.3 94.5
Curbside Pick-Up 3 1.2 1.3 95.8
Wheelchair/Disability Access 2 .8 .8 96.6
Other 8 3.1 3.4 100.0
Total 238 93.7 100.0
Missing Don't Know 16 6.3
Total 254 100.0

80 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Important Factor in Level of Satisfaction-2 of 2
Frequency Percent Valid Percent Cumulative Percent
Valid COVID-related Safety on Vehicle 4 1.6 2.3 2.3
Safety in Traffic 7 2.8 4.0 6.3
Drivers' Driving Skills 10 3.9 5.7 12.0
Drivers' Customer Service 32 12.6 18.3 30.3
Reservation Staff's Accuracy 7 2.8 4.0 34.3
Reservation Staff's Customer
Service
16 6.3 9.1 43.4
Pick-Ups Being On-Time 18 7.1 10.3 53.7
Wait Time for Pick-Ups 26 10.2 14.9 68.6
Cleanliness Inside the Vehicle 4 1.6 2.3 70.9
Reasonable Fare/Price of Monthly
Pass
6 2.4 3.4 74.3
Handy Ride's Reservation Hours 5 2.0 2.9 77.1
Handy Ride's Hours of
Operation/Service
10 3.9 5.7 82.9
How Civil/Courteous are Other
Riders
3 1.2 1.7 84.6
Comfort Level of the Ride 6 2.4 3.4 88.0
Type of Vehicle Used 1 .4 .6 88.6
Locations Served 2 .8 1.1 89.7
Curbside Pick-Up 2 .8 1.1 90.9
Arrival Time at Destination 6 2.4 3.4 94.3
Wheelchair/Disability Access 3 1.2 1.7 96.0
Other 7 2.8 4.0 100.0
Total 175 68.9 100.0
Missing Don't Know 34 13.4
System 45 17.7
Total 79 31.1
Total 254 100.0

81 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
How Safe In Vehicle
Frequency Percent Valid Percent Cumulative Percent
Valid Very Safe 201 79.1 81.4 81.4
Somewhat Safe 41 16.1 16.6 98.0
Somewhat Unsafe 4 1.6 1.6 99.6
Very Unsafe 1 .4 .4 100.0
Total 247 97.2 100.0
Missing Don't Know 7 2.8
Total 254 100.0

Waited Over 90 Minutes for Will-call Pick-Up?
Frequency Percent Valid Percent Cumulative Percent
Valid Yes, on Three of More Occasions 51 20.1 20.5 20.5 Yes, Once or Twice 72 28.3 28.9 49.4
No, Never Have 126 49.6 50.6 100.0
Total 249 98.0 100.0
Missing Don’t Know/Can't Recall 5 2.0
Total 254 100.0

82 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Longest Wait for Will-call Pickup (in Minutes)
Frequency Percent Valid Percent Cumulative Percent
Valid 0 1 .4 .4 .4
2 2 .8 .9 1.3
5 1 .4 .4 1.8
7 1 .4 .4 2.2
10 10 3.9 4.5 6.7
15 8 3.1 3.6 10.3
20 12 4.7 5.4 15.7
24 1 .4 .4 16.1
30 32 12.6 14.3 30.5
35 6 2.4 2.7 33.2
40 7 2.8 3.1 36.3
45 12 4.7 5.4 41.7
50 4 1.6 1.8 43.5
55 2 .8 .9 44.4
60 27 10.6 12.1 56.5
75 3 1.2 1.3 57.8
80 3 1.2 1.3 59.2
85 1 .4 .4 59.6
90 34 13.4 15.2 74.9
95 3 1.2 1.3 76.2
99 2 .8 .9 77.1
100 2 .8 .9 78.0
105 2 .8 .9 78.9
120 32 12.6 14.3 93.3
130 1 .4 .4 93.7
135 2 .8 .9 94.6
180 5 2.0 2.2 96.9
210 1 .4 .4 97.3
240 2 .8 .9 98.2
276 1 .4 .4 98.7
360 1 .4 .4 99.1
440 1 .4 .4 99.6
640 1 .4 .4 100.0
Total 223 87.8 100.0
Missing Don't Know 31 12.2
Total 254 100.0

83 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Typical Wait for Will-call Pick-Up (in Minutes)
Frequency Percent Valid Percent Cumulative Percent
Valid 0 1 .4 .5 .5
2 3 1.2 1.4 1.8
3 2 .8 .9 2.7
5 6 2.4 2.7 5.4
10 17 6.7 7.7 13.1
13 3 1.2 1.4 14.5
15 19 7.5 8.6 23.1
20 19 7.5 8.6 31.7
25 4 1.6 1.8 33.5
30 54 21.3 24.4 57.9
32 1 .4 .5 58.4
35 2 .8 .9 59.3
40 8 3.1 3.6 62.9
45 22 8.7 10.0 72.9
50 2 .8 .9 73.8
60 32 12.6 14.5 88.2
90 17 6.7 7.7 95.9
95 1 .4 .5 96.4
105 1 .4 .5 96.8
120 4 1.6 1.8 98.6
160 1 .4 .5 99.1
180 2 .8 .9 100.0
Total 221 87.0 100.0
Missing Don't Know 33 13.0
Total 254 100.0

Waited Over 30 Minutes for Scheduled Pick-Up?
Frequency Percent Valid Percent Cumulative Percent
Valid Yes, on Three of More Occasions 71 28.0 28.2 28.2 Yes, Once or Twice 76 29.9 30.2 58.3
No, Never Have 105 41.3 41.7 100.0
Total 252 99.2 100.0
Missing Don’t Know/Can't Recall 2 .8
Total 254 100.0

84 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Longest Wait for Scheduled Pickup (in Minutes)
Frequency Percent Valid Percent Cumulative Percent
Valid 0 2 .8 .9 .9
1 1 .4 .5 1.4
2 4 1.6 1.8 3.2
4 1 .4 .5 3.6
5 7 2.8 3.2 6.8
7 1 .4 .5 7.2
10 15 5.9 6.8 14.0
15 20 7.9 9.0 23.0
20 22 8.7 9.9 32.9
25 3 1.2 1.4 34.2
30 44 17.3 19.8 54.1
34 1 .4 .5 54.5
35 7 2.8 3.2 57.7
40 14 5.5 6.3 64.0
45 15 5.9 6.8 70.7
50 3 1.2 1.4 72.1
55 1 .4 .5 72.5
60 30 11.8 13.5 86.0
65 2 .8 .9 86.9
80 1 .4 .5 87.4
90 14 5.5 6.3 93.7
99 1 .4 .5 94.1
100 1 .4 .5 94.6
120 8 3.1 3.6 98.2
150 1 .4 .5 98.6
160 1 .4 .5 99.1
180 1 .4 .5 99.5
240 1 .4 .5 100.0
Total 222 87.4 100.0
Missing Don't Know 32 12.6
Total 254 100.0

85 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Typical Wait for Scheduled Pick-Up (in Minutes)
Frequency Percent Valid Percent Cumulative Percent
Valid 0 6 2.4 2.7 2.7
1 2 .8 .9 3.6
3 1 .4 .5 4.1
5 18 7.1 8.2 12.3
10 31 12.2 14.1 26.4
15 37 14.6 16.8 43.2
17 3 1.2 1.4 44.5
20 33 13.0 15.0 59.5
23 1 .4 .5 60.0
25 4 1.6 1.8 61.8
30 48 18.9 21.8 83.6
35 2 .8 .9 84.5
40 5 2.0 2.3 86.8
45 8 3.1 3.6 90.5
50 2 .8 .9 91.4
60 14 5.5 6.4 97.7
75 1 .4 .5 98.2
90 4 1.6 1.8 100.0
Total 220 86.6 100.0
Missing Don't Know 34 13.4
Total 254 100.0

86 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Typical Time On-Board
Frequency Percent Valid Percent Cumulative Percent
Valid 2 1 .4 .5 .5
3 1 .4 .5 .9
5 4 1.6 1.8 2.7
6 1 .4 .5 3.2
7 1 .4 .5 3.6
10 17 6.7 7.7 11.3
11 1 .4 .5 11.8
14 1 .4 .5 12.2
15 30 11.8 13.6 25.8
17 1 .4 .5 26.2
20 31 12.2 14.0 40.3
25 8 3.1 3.6 43.9
30 57 22.4 25.8 69.7
35 3 1.2 1.4 71.0
40 4 1.6 1.8 72.9
45 21 8.3 9.5 82.4
50 1 .4 .5 82.8
60 27 10.6 12.2 95.0
75 1 .4 .5 95.5
90 5 2.0 2.3 97.7
120 1 .4 .5 98.2
158 1 .4 .5 98.6
180 2 .8 .9 99.5
240 1 .4 .5 100.0
Total 221 87.0 100.0
Missing Don't Know 33 13.0
Total 254 100.0

87 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Allow 2-Hour Window between Pick-Up and Appointment Times Frequency Percent Valid Percent Cumulative Percent
Valid Yes, Always 51 20.1 20.1 20.1
Yes, Sometimes 96 37.8 37.8 57.9
No, Usually Allow 1-Hour Window 80 31.5 31.5 89.4
No, 30 Minutes or Less 4 1.6 1.6 90.9
No, More than 1 Hour but Less
than 2 Hours
6 2.4 2.4 93.3
Other 7 2.8 2.8 96.1
7 10 3.9 3.9 100.0
Total 254 100.0 100.0

Handy Ride Arrived Earlier than Anticipated?
Frequency Percent Valid Percent Cumulative Percent
Valid Yes, on Three of More Occasions 37 14.6 14.6 14.6 Yes, Once or Twice 85 33.5 33.6 48.2
No, Never Have 131 51.6 51.8 100.0
Total 253 99.6 100.0
Missing Don’t Know/Can't Recall 1 .4
Total 254 100.0

Notification Helpful?
Frequency Percent Valid Percent Cumulative Percent
Valid Yes, Both Night Before and Same
Day
69 27.2 27.2 27.2
Yes, Night Before Only 74 29.1 29.1 56.3
Yes, Same Day Only 53 20.9 20.9 77.2
Neither 58 22.8 22.8 100.0
Total 254 100.0 100.0

88 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

How Normally Pay Fare
Frequency Percent Valid Percent Cumulative Percent
Valid Cash 181 71.3 74.2 74.2
Handy Ride Pass 63 24.8 25.8 100.0
Total 244 96.1 100.0
Missing Don't Know 10 3.9
Total 254 100.0

Ride FAX Fixed Route Buses
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 89 35.0 39.6 39.6
No 136 53.5 60.4 100.0
Total 225 88.6 100.0
Missing Don't Know 29 11.4
Total 254 100.0

Why Supplement Transportation Needs with Bus--Coded
Frequency Percent Valid Percent Cumulative Percent
Valid Bus is More Convenient 17 6.7 19.1 19.1
Too Long a Wait 2 .8 2.2 21.3
Bus is On Time/More Frequent 8 3.1 9.0 30.3
Cost 2 .8 2.2 32.6
Some Locations Easier by Bus 12 4.7 13.5 46.1
Handy Ride Does Not Respond
Well to Short Notice
15 5.9 16.9 62.9
Bus Better for Wheelchair 2 .8 2.2 65.2
Enjoy the Bus 3 1.2 3.4 68.5
Forgot to Schedule/Could Not Get
Reservation
11 4.3 12.4 80.9
Other 17 6.7 19.1 100.0
Total 89 35.0 100.0
Missing System 165 65.0
Total 254 100.0

89 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Consider Bus if Free Training
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 53 20.9 36.8 36.8
No 91 35.8 63.2 100.0
Total 144 56.7 100.0
Missing Don't Know 14 5.5
System 96 37.8
Total 110 43.3
Total 254 100.0

Ever Visited FAX Website for Information
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 75 29.5 29.6 29.6
No 178 70.1 70.4 100.0
Total 253 99.6 100.0
Missing Don't Know 1 .4
Total 254 100.0

Use Smart Phone or Mobile Apps
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 141 55.5 57.6 57.6
No 104 40.9 42.4 100.0
Total 245 96.5 100.0
Missing Don't Know 9 3.5
Total 254 100.0

Would Use Handy Ride Mobile App for Reservations, if Available Frequency Percent Valid Percent Cumulative Percent
Valid Yes 89 35.0 66.4 66.4
No 45 17.7 33.6 100.0
Total 134 52.8 100.0
Missing Don't Know 7 2.8
System 113 44.5
Total 120 47.2
Total 254 100.0

90 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Use Internet at Least Once per Week
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 147 57.9 58.3 58.3
No 105 41.3 41.7 100.0
Total 252 99.2 100.0
Missing Don't Know 2 .8
Total 254 100.0

Aware that Repeated No-Shows Could Result in Suspension Frequency Percent Valid Percent Cumulative Percent
Valid Yes 196 77.2 80.3 80.3
No 48 18.9 19.7 100.0
Total 244 96.1 100.0
Missing Don't Know 10 3.9
Total 254 100.0

Active Duty or Veteran
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 15 5.9 5.9 5.9
No 238 93.7 94.1 100.0
Total 253 99.6 100.0
Missing Don't Know 1 .4
Total 254 100.0

91 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Work Status
Frequency Percent Valid Percent Cumulative Percent
Valid Employed Full-Time by Third
Party
11 4.3 4.4 4.4
Employed Part-Time by Third
Party
11 4.3 4.4 8.7
Self-Employed 3 1.2 1.2 9.9
Student and Employed 2 .8 .8 10.7
Student and Not Employed 11 4.3 4.4 15.1
Homemaker 6 2.4 2.4 17.5
Retired 59 23.2 23.4 40.9
Unemployed 12 4.7 4.8 45.6
Disabled and Unable to Work 135 53.1 53.6 99.2
Other 2 .8 .8 100.0
Total 252 99.2 100.0
Missing Don't Know/Refused 2 .8
Total 254 100.0

Age
Frequency Percent Valid Percent Cumulative Percent
Valid Under 35 Years of Age 35 13.8 13.9 13.9
35-to-54 Years of Age 49 19.3 19.4 33.3
55-to-74 Years of Age 120 47.2 47.6 81.0
75 Years of Age or Older 48 18.9 19.0 100.0
Total 252 99.2 100.0
Missing Don't Know/Refused 2 .8
Total 254 100.0

92 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Last Grade in School Completed
Frequency Percent Valid Percent Cumulative Percent
Valid Less than 8th Grade Education 11 4.3 4.4 4.4
Some High School 38 15.0 15.3 19.8
High School Graduate 112 44.1 45.2 64.9
Vocational/Technical School 23 9.1 9.3 74.2
College Graduate 55 21.7 22.2 96.4
Post Graduate Education 9 3.5 3.6 100.0
Total 248 97.6 100.0
Missing Don't Know/Refused 6 2.4
Total 254 100.0

Ethnic Background
Frequency Percent Valid Percent Cumulative Percent
Valid Hispanic 81 31.9 32.7 32.7
White/Caucasian 85 33.5 34.3 66.9
African American/Black 47 18.5 19.0 85.9
Asian/Southeast Asian 12 4.7 4.8 90.7
American Indian 5 2.0 2.0 92.7
Pacific Islander 4 1.6 1.6 94.4
Mixed 10 3.9 4.0 98.4
Other 4 1.6 1.6 100.0
Total 248 97.6 100.0
Missing Don't Know/Refused 6 2.4
Total 254 100.0

Asian/Southeast Asian-Specified
Frequency Percent Valid Percent Cumulative Percent
Valid 242 95.3 95.3 95.3
Cambodian 1 .4 .4 95.7
Filipino 5 2.0 2.0 97.6
Hmong 3 1.2 1.2 98.8
India 1 .4 .4 99.2
Japanese 1 .4 .4 99.6
Sri Lankan 1 .4 .4 100.0
Total 254 100.0 100.0

93 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Mixed Ethnicities-Specified
Frequency Percent Valid Percent Cumulative Percent
Valid 244 96.1 96.1 96.1
African American/Caucasian 1 .4 .4 96.5
American Indian Caucasian Irish
Sicilian
1 .4 .4 96.9
black and Indian 1 .4 .4 97.2
black jew and Indian 1 .4 .4 97.6
Chinese and white 1 .4 .4 98.0
Hispanic African American 1 .4 .4 98.4
Hispanic/White 1 .4 .4 98.8
Spaniard/Mexican/ Irish 1 .4 .4 99.2
white and Hispanic 1 .4 .4 99.6
White-- Indian 1 .4 .4 100.0
Total 254 100.0 100.0

Other Ethnicity-Specified
Frequency Percent Valid Percent Cumulative Percent
Valid 251 98.8 98.8 98.8
Creole 1 .4 .4 99.2
Haitian 1 .4 .4 99.6
Person of color 1 .4 .4 100.0
Total 254 100.0 100.0

Limited in English Language
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 55 21.7 22.0 22.0
No 195 76.8 78.0 100.0
Total 250 98.4 100.0
Missing Don't Know 4 1.6
Total 254 100.0

94 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Primary Language Spoken In Home
Frequency Percent Valid Percent Cumulative Percent
Valid English 232 91.3 92.1 92.1
Spanish or Spanish Creole 14 5.5 5.6 97.6
Punjabi 2 .8 .8 98.4
Other Indic Languages 1 .4 .4 98.8
Mon Khmer/Cambodian 1 .4 .4 99.2
Armenian 2 .8 .8 100.0
Total 252 99.2 100.0
Missing Don't Know/refused 2 .8
Total 254 100.0

Total Household Income 2021
Frequency Percent Valid Percent Cumulative Percent
Valid Less than $10,000 81 31.9 39.7 39.7
$10,000-to-$19,999 77 30.3 37.7 77.5
$20,000-to-$29,999 23 9.1 11.3 88.7
$30,000-$39,999 16 6.3 7.8 96.6
$40,000-$49,999 3 1.2 1.5 98.0
$50,000 or More 4 1.6 2.0 100.0
Total 204 80.3 100.0
Missing Don't Know/Refused 50 19.7
Total 254 100.0

95 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Residential Zip Code
Frequency Percent Valid Percent Cumulative Percent
Valid 29379 1 .4 .4 .4
49370 1 .4 .4 .9
75570 1 .4 .4 1.3
92710 1 .4 .4 1.7
92726 1 .4 .4 2.1
92727 1 .4 .4 2.6
93272 1 .4 .4 3.0
93611 1 .4 .4 3.4
93612 1 .4 .4 3.8
93650 1 .4 .4 4.3
93701 4 1.6 1.7 6.0
93702 15 5.9 6.4 12.3
93703 6 2.4 2.6 14.9
93704 12 4.7 5.1 20.0
93705 16 6.3 6.8 26.8
93706 18 7.1 7.7 34.5
93710 18 7.1 7.7 42.1
93711 7 2.8 3.0 45.1
93720 8 3.1 3.4 48.5
93721 15 5.9 6.4 54.9
93722 19 7.5 8.1 63.0
93723 1 .4 .4 63.4
93725 8 3.1 3.4 66.8
93726 24 9.4 10.2 77.0
93727 40 15.7 17.0 94.0
93728 10 3.9 4.3 98.3
93740 1 .4 .4 98.7
93761 1 .4 .4 99.1
93955 1 .4 .4 99.6
95409 1 .4 .4 100.0
Total 235 92.5 100.0
Missing 0 18 7.1
99999 1 .4
Total 19 7.5
Total 254 100.0

96 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Gender
Frequency Percent Valid Percent Cumulative Percent
Valid Male 85 33.5 34.3 34.3
Female 163 64.2 65.7 100.0
Total 248 97.6 100.0
Missing Refused 6 2.4
Total 254 100.0

97 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Open-Ended Responses (Selected Questions)

98 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022

Why Not Handy Ride in Past Three Months?
Frequency Percent Valid Percent Cumulative Percent
Valid 189 74.4 74.4 74.4
Because I am teleworking,
working from home
1 .4 .4 74.8
Because I have got medical
transportation
1 .4 .4 75.2
Because I was upset about my
cancer
1 .4 .4 75.6
Because I’m afraid someone is
going to give me covid
1 .4 .4 76.0
Because of covid 1 .4 .4 76.4
Because of covid and because
school is now virtual
1 .4 .4 76.8
Because of the corona virus 1 .4 .4 77.2
Because of the pandemic 1 .4 .4 77.6
Because of the pandemic; I don’t
go out as much; appt are over the
phone
1 .4 .4 78.0
Because she does not have any
appointments
1 .4 .4 78.3
Because the change of the
service that you have to pay from
when it was free, no charge when
I was using it the most
1 .4 .4 78.7
Because the pandemic started
and all that stuff
1 .4 .4 79.1
Covid 1 .4 .4 79.5
Covid situation 1 .4 .4 79.9
Due to covid I haven’t been riding 1 .4 .4 80.3
Due to covid; stay away from
people during covid while govt
said it was dangerous
1 .4 .4 80.7

99 2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Due to the pandemic 1 .4 .4 81.1
Got laid off of work. 1 .4 .4 81.5
Granddaughter takes me to appts 1 .4 .4 81.9
Has passed away, is deceased. 1 .4 .4 82.3
Haven’t had no appointments to
go to
1 .4 .4 82.7
I am not in California due to covid 1 .4 .4 83.1
I can’t walk my wheelchair was
demolished in the accident that
made me disabled to the point
that it made it harder to get
around more than I did before so
that’s why I haven’t used the bus
1 .4 .4 83.5
I didn’t renew my application 1 .4 .4 83.9
I do not like having to wait an
indefinite length of time; after
doctors appt I don’t feel well, and
waiting could be worse
1 .4 .4 84.3
I don't like that I have to wait 1 .4 .4 84.6
I don’t like the time it takes for
pickup and drop off
1 .4 .4 85.0
I go through this program that
offers rides
1 .4 .4 85.4
I got upset, not at drivers but
riders; dirty riders; sick riders; I
stopped riding
1 .4 .4 85.8
I have a car now 1 .4 .4 86.2
I have a fragile immune system;
my caregiver has been giving me
rides to the doctor
1 .4 .4 86.6
I have a friend that is more
available
1 .4 .4 87.0
I have a provider that drives me
around
1 .4 .4 87.4
I have a vehicle now 1 .4 .4 87.8
I have been able to get a ride from
family members
1 .4 .4 88.2
I have medical transportation with
another company
1 .4 .4 88.6

100
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
I have not had any appointments 1 .4 .4 89.0
I haven’t had any recent
scheduled doctors’ appointments
1 .4 .4 89.4
I haven’t ridden due to covid, and
I have also taken college from
home
1 .4 .4 89.8
I haven’t used it because my
family was exposed to covid
1 .4 .4 90.2
I live down the street from the
school, so things have become
centralized to home location.
1 .4 .4 90.6
I try to be safe due to the covid 1 .4 .4 90.9
I use it when needed 1 .4 .4 91.3
I use my medical transportation it
is sometimes because of the
money funds
1 .4 .4 91.7
I used to but sometimes my
parents take me, or I caught a ride
to go
1 .4 .4 92.1
I was at a different location 1 .4 .4 92.5
I was hospitalized and my
recertifications came up and need
to recertify my paperwork for the
pass
1 .4 .4 92.9
I was kicked off 1 .4 .4 93.3
I was too sick to ride 1 .4 .4 93.7
I'm not attending school in person,
and I have not had doctors’
appointments
1 .4 .4 94.1
I’ve been bedridden been very
sick
1 .4 .4 94.5
I’ve been getting rides 1 .4 .4 94.9
My daughter takes me to
appointments
1 .4 .4 95.3
My mom takes me sometimes to
the clinic where I go
1 .4 .4 95.7
My wheelchair has been out of
commission and because of covid
1 .4 .4 96.1

101
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
No, the insurance takes me;
another service medical
transportation
1 .4 .4 96.5
Pandemic; he has to remain in
isolation; lives in a facility
1 .4 .4 96.9
Pandemic; nursing home where
he resides does not think it is a
good idea
1 .4 .4 97.2
She has own transportation 1 .4 .4 97.6
She was too late for her
appointment she was late due to
the lap in time
1 .4 .4 98.0
The center he goes to is closed 1 .4 .4 98.4
The pandemic 1 .4 .4 98.8
They did not pick me up; my
oxygen ran out; they left me at
doctor’s office
1 .4 .4 99.2
They don’t go to my location 1 .4 .4 99.6
Well, I moved from Fresno-to-
Fresno County on the other side
of 99 and was told that handy ride
does not come to that side
1 .4 .4 100.0
Total 254 100.0 100.0

Other Important Satisfaction Factor-1 of 2
Frequency Percent Valid Percent Cumulative Percent
Valid 246 96.9 96.9 96.9
Gives me a sense of
independence
1 .4 .4 97.2
Happy valentine's day theme 1 .4 .4 97.6
I am happy with the company 1 .4 .4 98.0
It is hard to get dropped off at a
different address that is not home
address
1 .4 .4 98.4
Let me drive 1 .4 .4 98.8
Location for purchasing passes
they are not always available
1 .4 .4 99.2

102
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
She would prefer being able to
take multiple packages on the ride
1 .4 .4 99.6
That they are able to take him to
two or more appointments in a
day
1 .4 .4 100.0
Total 254 100.0 100.0

Other Important Satisfaction Factor-2 of 2
Frequency Percent Valid Percent Cumulative Percent
Valid 233 91.7 91.7 91.7
Ability to get me to my destination 1 .4 .4 92.1
Arrival time to destination is too
long
1 .4 .4 92.5
Being picked up and dropped off
at the door and the convenience
1 .4 .4 92.9
Door to door service 1 .4 .4 93.3
Drivers get late to my
appointments lately
1 .4 .4 93.7
Drop off time to destination 1 .4 .4 94.1
Ease of access 1 .4 .4 94.5
Getting me to appointment on
time
1 .4 .4 94.9
Getting me to my appt on time 1 .4 .4 95.3
How easy services are 1 .4 .4 95.7
I am not satisfied with the service;
pickup time don’t pickup until 9:30
1 .4 .4 96.1
I can count on them; I depend on
them
1 .4 .4 96.5
Lift equipment 1 .4 .4 96.9
The inconvenience of getting
passes
1 .4 .4 97.2
They take me to correct location 1 .4 .4 97.6
Trip lengths 1 .4 .4 98.0
Upfront calls; courtesy calls; driver
is out front
1 .4 .4 98.4

103
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Using the lift with my walker I find
it is hard to maneuver in and
around the seats
1 .4 .4 98.8
Variety of entertainment 1 .4 .4 99.2
Very helpful 1 .4 .4 99.6
Would like to get call when driver
is outside, I am legally blind
1 .4 .4 100.0
Total 254 100.0 100.0

Why Supplement Transportation Needs with Bus
Frequency Percent Valid Percent Cumulative Percent
Valid 164 64.6 64.6 64.6
Appointments or just to get out 1 .4 .4 65.0
Appointments sometimes are on
the same street which makes it
more convenient to use the fax
fixed route bus and then the
handy ride will-call pickup to go
back home
1 .4 .4 65.4
Attended memorial service had to
schedule with bus
1 .4 .4 65.7
Basically, because a bus stop is
close to where I live, and it is
cheaper
1 .4 .4 66.1
Because I am in a wheelchair 1 .4 .4 66.5
Because I did not have a ride and
they come on time
1 .4 .4 66.9
Because I don’t have any other
dependent
1 .4 .4 67.3
Because my medical one does
not go to prescriptions that have
to be picked up, grocery stores or
that stuff they only do doctors’
appointments only
1 .4 .4 67.7
Because of the fact that I had last
minute things that I needed to go
do
1 .4 .4 68.1

104
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
Because of timing and because
they are in easy places in my
neighborhood
1 .4 .4 68.5
Buses stop at my house; come
every 15 minutes
1 .4 .4 68.9
Come to get me they say they
have been at my house and only
give me five minutes
1 .4 .4 69.3
Comfort of the ride more
comfortable I have
stomach/health issues
1 .4 .4 69.7
Convenience 1 .4 .4 70.1
Convenience not having to stand
and wait stops right on my corner
1 .4 .4 70.5
Depends on where I have to go; I
can’t call because I have to go
right away
1 .4 .4 70.9
Depends on where I’m going 1 .4 .4 71.3
Do not ride fax buses 1 .4 .4 71.7
Doctors’ appointments and if I
wanted to go to the grocery store,
depending on how busy the day is
1 .4 .4 72.0
For appointments only 1 .4 .4 72.4
Forgetting to make reservations. 1 .4 .4 72.8
Forgot to make reservations and
they do not do same day
reservations.
1 .4 .4 73.2
Go to pickup medicine because I
could not schedule the day
before, had to pickup medicine or
go to appointment on the same
day
1 .4 .4 73.6
Had forgotten to make the phone
call to schedule
1 .4 .4 74.0
He has a lot of back and leg
problems limiting walking distance
1 .4 .4 74.4
He was out with his girlfriend he
wanted to get from the mall to
movies
1 .4 .4 74.8

105
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
I always ride the bus that comes
to my house
1 .4 .4 75.2
I am handicap and have a walker
and most of the time could not
find a ride
1 .4 .4 75.6
I did not have time we decided at
the last minute where we were
going
1 .4 .4 76.0
I didn’t have a ride at the time to
get to my place I needed to get to
1 .4 .4 76.4
I didn’t know I qualified for handy
ride
1 .4 .4 76.8
I do my banking 1 .4 .4 77.2
I don’t live too far from store; use
handy ride to go to doctor
1 .4 .4 77.6
I forgot to make arrangements
with handy ride
1 .4 .4 78.0
I forgot to schedule handy ride 1 .4 .4 78.3
I get scared by of a lot of people 1 .4 .4 78.7
I go to store sometimes 1 .4 .4 79.1
I had to get the bus to run an
errand; released from hospital had
to get home using bus
1 .4 .4 79.5
I hadn’t scheduled a ride with
handy ride, and I had to be
somewhere at a specified time
1 .4 .4 79.9
I have used it as a backup 1 .4 .4 80.3
I just took the bus to come buy
sonic
1 .4 .4 80.7
I missed my call; handy ride 1 .4 .4 81.1
I needed more trips 1 .4 .4 81.5
I never got a pass 1 .4 .4 81.9
I only use it when there is too long
of a wait time for the handy ride
1 .4 .4 82.3
I use handy ride for a specific
place that the fax fixed route
doesn’t go I use the fax fixed
route bus when I don’t know the
location
1 .4 .4 82.7

106
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
I use it when I have to 1 .4 .4 83.1
I was in pain, and you would go
for free because of the covid
1 .4 .4 83.5
If can get around physically I will
not need to use handy ride, or if I
need to go many places and am
able.
1 .4 .4 83.9
If I don’t take handy ride, then I
have to take the city bus
1 .4 .4 84.3
If I find out short notice, there is a
place I need to go to
1 .4 .4 84.6
If I had to take a trip that day
since you have to call before
1 .4 .4 85.0
If I’m somewhere and a ride can’t
get there, and I don’t want to take
uber or lyft
1 .4 .4 85.4
If something came up the same
day and could not schedule handy
ride
1 .4 .4 85.8
It depends on where I was 1 .4 .4 86.2
It depends where I’m going if the
bus goes where I’m going
1 .4 .4 86.6
It’s because I started getting sick
on the bus because the ride was
not smooth and too bumpy
1 .4 .4 87.0
Its more dependable and on time;
faster
1 .4 .4 87.4
Its more how I have control of the
timing of how long the trip will take
on these buses so it’s faster
1 .4 .4 87.8
Just a different area 1 .4 .4 88.2
Just to go right here about 5 to10
minutes away from my house to
dollar tree
1 .4 .4 88.6
Last minute trip 1 .4 .4 89.0
Last minute trip; did not have time
to schedule a trip with handy ride
1 .4 .4 89.4
Likes to people watch. 1 .4 .4 89.8

107
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
May be something random where
I have to go
1 .4 .4 90.2
Medical and going to the store 1 .4 .4 90.6
My daughter bought me passes to
watch a movie and the movie was
on the other side of town and it’s a
long drive; it was too late to call
handy ride, so I took the bus
1 .4 .4 90.9
On an occasion handy ride never
showed up so we (granddaughter
and I) had to find the closest route
1 .4 .4 91.3
Schedule does not fit appt 1 .4 .4 91.7
She used the wheelchair 1 .4 .4 92.1
Shorter trips take fixed route bus 1 .4 .4 92.5
Sometimes I decide to go on the
spur the moment and I don't have
time to call handy ride
1 .4 .4 92.9
Sometimes I don’t have the
address I am going to, and it is
quicker to take the bus
1 .4 .4 93.3
Sometimes I don’t want to go as
early as I normally would go
1 .4 .4 93.7
Sometimes I feel like riding it (fax
fixed-route bus)
1 .4 .4 94.1
Sometimes I forgot to make an
appt
1 .4 .4 94.5
Sometimes I go with friends 1 .4 .4 94.9
Sometimes I got annoyed waiting
so I would take the bus instead
1 .4 .4 95.3
Sometimes I have just a quick
stop
1 .4 .4 95.7
That is what they gave us 1 .4 .4 96.1
The locations 1 .4 .4 96.5
They go to the pharmacy to
pickup my medicine for me
1 .4 .4 96.9
To get to the store last minute 1 .4 .4 97.2
To go to work 1 .4 .4 97.6
To go to work; it’s been years; I
can't ride anymore; I am disabled
1 .4 .4 98.0

108
2022 Handy Ride Telephone Satisfaction Survey Rea & Parker Research City of Fresno—Fresno Area Express (FAX) March 2022
When going to barbershop we
sometime stake city bus (fax) to
eat in between scheduled drop off
and pickup time with handy ride
1 .4 .4 98.4
When handy ride has stopped
running; handy ride doesn't go to
certain areas
1 .4 .4 98.8
When I don't get to go too far
down the street
1 .4 .4 99.2
When I need to go somewhere
quickly, or have something to do
same day
1 .4 .4 99.6
When I wasn’t a customer 1 .4 .4 100.0
Total 254 100.0 100.0

Fresno Area Express Title VI Plan

This page intentionally blank.

Fresno Area Express Title VI Plan

APPENDIX J: 2022 CUSTOMER SATISFACTION SURVEY INSTRUMENTS

Exhibit J.1 contains images of the four pages of the 20 22 FAX fixed -route customer survey instrument in English.

Exhibit J. 2 contains images of the four pages of the 2022 FAX fixed -route customer survey instrument in Spanish.

Exhibit J.3 contains images of the ten pages of the 20 22 Handy Ride customer survey instrument in English.

Fresno Area Express Title VI Plan

Exhibit J.1 FAX 2022 Survey Instrument (English)

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Exhibit J.2 FAX 2022 Survey Instrument (Spanish)

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Exhibit J.3 Handy Ride 2022 Survey Instrument

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

This page intentionally blank.

Fresno Area Express Title VI Plan

APPENDIX K: NOTIFICATION OF PUBLIC RIGHTS

Exhibit K.1 is an image of the Title VI Notice to the Public as posted onboard FAX transit vehicles. The entire text of the notice is provided in both English and Spanish.

Exhibit K.2 is an image of the Title VI Notice to the Public as posted within FAX facilities and offices. It contains more detail about filing a complaint. The full text of the notice is in English only. It also includes the phrase, “If information is needed in another language, please contact (559) 621-7433” in six additional languages.

Exhibit K.1 Notice to the Public (Onboard)

Fresno Area Express Title VI Plan

Exhibit K.2 Notice to the Public (Facility)

Fresno Area Express Title VI Plan

APPENDIX L: TITLE VI MAJOR SERVICE CHANGE, DISPARATE IMPACT, AND

DISPROPORTIONATE BURDEN POLICY

Applicability

This instruction applies to all divisions, agencies, offices, and elements within the City of Fresno’s Department of Transportation.

Purpose

This instruction outlines the Department of Transportation’s Title VI Major Service Change, Disparate Impact, and Disproportionate Burden Policy.

Force & Effect

Compliance with this publication is mandatory. Those in violation may be subject to disciplinary actions in accordance with City of Fresno Administrative Order 2 -14 and/or violators’ respective Union Unit Memorandum of Understanding.

I. PURPOSE

The Federal Transit Administration (FTA) is responsible for ensuring that its funding recipients fully comply with Title VI of the Civil Rights Act of 1964 in their planning and implementation processes. Pursuant to Title 49 (U.S.C. Chapter 53), as amended, the City of Fresno, Department of Transportation/Fresno Area Express (FAX) is a designated recipient of funds under FTA (Sections 5307 and 5309).

Further Federal guidance, provided by Executive Order 12898 and FTA Environmental Justice Circular 4703.1, highlights FAX’s responsibility to ensure that Environmental Justice is incorporated into FAX’s mission to provide safe, convenient, courteous, and reliable transit service for the greater Fresno-Clovis Metropolitan Area. Additional Federal guidance provided by Executive Order 13166 amplifies the Civil Rights Act mandate by providing that persons with limited English proficiency should have meaningful access to programs and activities receiving federal funds.

As a designated fede ral funds recipient, FAX updates its Title VI Program every three years in accordance with the FTA Circular 4702.1B, dated October 1, 2012, which assesses compliance of FAX, its subrecipients, and contractors with the Civil Rights Act of 1964 and related executive orders.

FAX must also ensure that there is Title VI consideration whenever there is a change in fares or a change in service that could impact minority or low -income communities. The purpose of conducting fare and service equity analyses prior to implementing changes is to determine whether the planned changes will have a disparate impact on the basis of Fresno Area Express Title VI Plan

race, color, or national origin. Low -income populations are not a protected class under Title VI. However, recognizing the inherent overlap of environmental justice principles i, FTA requires transit providers to evaluate proposed service and fare changes to determine whether low -income populations will bear a disproportionate burden of the changes.

In particular, FAX must describe changes in fa res or fare media and major service changes relating to transit routes, hours or days of operation, or frequencies, and provide an analysis of the effect that any such changes may have on minority and low -income communities. This policy provides definition s of major service changes, disparate impacts, and disproportionate burdens, and describes the process in which FAX conducts Title VI analyses.

FTA’s Title VI Circular requires FAX to monitor four service standards (maximum vehicle load, vehicle headwa y, on -time performance, and bus stop spacing) and two service policies (distribution of amenities and vehicle assignment) for its fixed-route modes. FTA requires that these policies and standards be monitored for disparate-impact effects. The results of th is monitoring are included in each Triennial Title VI Program update and reported to the City Council for its consideration, awareness, and approval.

The FTA circular identifies methods for notifying the public of their rights to file a Title VI complaint. This policy describes FAX’s procedure for responding to such complaints.

II. TRIENNIAL TITLE VI PROGRAM UPDATE

Every three years, FAX shall complete a Title VI Program update in accordance with FTA guidelines. The triennial update assesses compliance on a number of issues for FAX, its subrecipients, and contractors, as specified in FTA Circular 4702.1B, dated October 1, 2012.

III. TITLE VI FARE AND SERVICE EQUITY ANALYSES

On August 30, 2018, the Fresno City Council approved the adoption of f ederally mandated Title VI Policies for FAX regarding major service changes, disparate impacts on minority populations, and disproportionate burdens on low-income populations.

FAX will conduct a Title VI Fare Equity Analysis for all fare change proposals regardless of the amount of increase or decrease, with the following exceptions:

• Temporary reductions that are mitigating measures for specific actions; or • Promotional or temporary fare reductions that last six months or less.

FAX will conduct a Title VI Service Equity Analysis whenever there is a major service change, as defined below. In addition, FAX will conduct a service equity analysis for changes which, when considered cumulatively over a three -year period, meet the major Fresno Area Express Title VI Plan

service change threshold. The City Council may request additional service equity analyses for the consideration of changes as it deems appropriate.

All fare and service equity analyses shall be presented to the City Council for approval and included in the Title VI Program update.

A. Major Service Change Policy

As stated in the FTA Circular, transit providers must identify what constitutes a major service change, as only major service changes are subject to service equity analyses.

As adopted by the City Council, a Major Service Change adds or removes 25% or more:
• Revenue miles on any route.
• Revenue hours on any route.

Exemptions to the Major Service Change Policy are:

• Initiation/discontinuance of temporary or demonstration s ervices lasting 1 year or less.
• Changes to or suspension of routes due to natural or catastrophic disasters.
• Temporary route detours: short -term changes to a route caused by road construction, routine road maintenance, road closures, emergency road conditions, fiscal crisis, civil demonstrations, or any uncontrollable circumstances.
• Initiation/discontinuance of any Special Event Routing.

B. Disparate Impact Policy

As defined by the FTA, a disparate impact is a facially neutral policy or practice that disproportionately affects members of a group identified by race, color, or national origin. The disparate impact policy establishes a threshold for determining when a major service change has a disparate impact on minority populations.

As approved by the City Council, a Disparate Impact exists if a major service change requires a minority population to bear adverse effects by 20% or more than the adverse effects borne by the general population in the affected area.

The measure of dispar ate impact involves a comparison of impacts borne by minority populations compared to impacts borne by non -minority populations. For a service equity analysis, FAX will measure service in terms of current FAX standards for frequency, span of service, and/o r distance to bus routes. Title VI equity analyses will compare existing service or fares to proposed changes and Fresno Area Express Title VI Plan

calculate the absolute change as well as the percent change. When minority populations or riders will experience a 20% (or more) greater adver se effect than that borne by the non -minority populations or riders, such changes will be considered to have a disparate impact. An adverse effect is defined as a geographical or time-based reduction in service which includes but is not limited to:
elimination of a route, short turning a route, rerouting an existing route, or an increase in headways.

C. Disproportionate Burden Policy

As defined by the FTA, a disproportionate burden is a facially neutral policy or practice that disproportionately affects low-income populations more than non-low- income populations. The Disproportionate Burden Policy establishes a threshold for determining whether a major service change has a disproportionate burden on low-income populations versus non-low-income populations.

As approved by the City Council, a Disproportionate Burden exists if a major service change requires a low-income population to bear adverse effects by 20% or more than the adverse effects borne by the general population in the affected area.

Low-income populations are not a protected class under Title VI. However, recognizing the inherent overlap of environmental justice principles in this area, and because it is important to evaluate the impacts of service and fare changes on passengers who are transit-dependent, FTA requires transit providers to evaluate proposed service and fare changes to determine whether low -income populations will bear a disproportionate burden of the changes.

FAX will conduct Title VI equity analyses by comparing exi sting service or fares to proposed changes and calculating the absolute change as well as the percent change. When the proportion of low -income populations or riders adversely affected by the proposals is 20% (or more) than the proportion of non -low-income populations or riders adversely affected, such changes will be considered to have a disproportionate burden.

D. Mitigation of Impacts

If FAX finds that the proposed fare or service changes result in disparate impacts on minority communities, FAX must identify alternatives to the proposal that could serve the same legitimate objective with less disparate impact. If a less discriminatory alternative does not exist and FAX has substantial legitimate justification that cannot otherwise be accomplished, FAX shall identify measures to mitigate the negative impacts of the changes.

If FAX finds that the proposed fare or service changes result in disproportionate burdens on low -income communities, FAX shall identify alternatives available to Fresno Area Express Title VI Plan

affected low-income riders and take steps to avoid, minimize, or mitigate impacts where practicable.

IV. TRANSIT SERVICE MONITORING

FAX is required to monitor the performance of its system relative to system-wide service standards and service policies. FAX staff wi ll assess the performance of each route according to methods described in the FTA Circular, and report to the City Council not less often than every three years to ensure all elements of the service are being equitably provided.

For cases in which the service exceeds or fails to meet the standard or policy, FAX shall analyze why the discrepancies exist, and take steps to reduce the potential effects. If staff determines that prior decisions have resulted in a disparate impact on the basis of race, color, or national origin, FAX shall take corrective action to remedy the disparities to the greatest extent possible and report these efforts in the Title VI Program update.

V. TITLE VI COMPLAINT PROCESS

FAX shall take any Title VI violation complaint seriously and act quickly to identify, resolve, or remediate any identified issue.

A. Communication with Complainant

It is FAX’s intent to communicate with the complainant throughout the Title VI complaint review process, regardless of the outcome of the investigation.

B. Posting of Title VI Complaint Notification

The following or similar notice will be placed on-board buses, in public ticket offices and public meeting rooms (such as the FAX Administration Office), and on the FAX website, in English and Spanish:

English: Title VI: FAX is committed to ensuring that no individual is excluded from participation in, denied the benefits of its programs, or subjected to discrimination on the basis of race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. To file a Title VI complaint or get more information on your rights, call 559-621- 7433 or dial 711 California Relay Service. For more information, visit fresno.gov/transportation/fax/title-vi-non-discrimination-policy/.

Spanish: Título VI: FAX se compromete a garantizar que ninguna persona quede excluida de la participación, negada los beneficios de sus programas o sujeta a discriminación por motivos de raza, color u origen nacional según lo dispuesto por el Título VI de la Ley de Derechos Civiles de 1964, según Fresno Area Express Title VI Plan

enmendada. Para presentar una queja del Título VI u obtener más información sobre sus derechos, llame al 559 -621-7433 o marque el 711 servicio de retransmisión de California. Para más información, visite www.fresno.gov/transportation/fax/title-vi-non-discrimination-policy/.

C. Receipt of Title VI Complaints

The FAX web site includes a dedicated “Title VI Non -Discrimination Policy” web page. The dedicated page includes a FAX Title VI Complaint Policy and Procedure in both English and Spanish, as well as Title VI complaint forms in both English and Spanish.

The Title VI Complaint Procedure describes the several ways that Title VI complaints can be filed. In addition, the FAX web site also includes a “Contact FAX” web page, which provides multiple ways to contact FAX, including electronically filling out and submitting an online contact form, printing a FAX complaint/compliment form and submitting the hard copy in person or by mail, calling a customer service representative at (559) 621 -RIDE (7433) or dialing 711 California Relay Service, visiting MTC or the FAX Administrative Office, contacting the City of Fresno to file an Americans with Disabilities act (ADA) grievance, or accessing the Title VI Complaint Form via the FAX Title VI web page.

D. Review and Investigation of Title VI Complaints

All complaints are handled according to the Title VI Complaint Procedures listed in Section D of the FAX Title VI Program.

E. Submission of Complaint to the Federal Transit Administration

Complainants may also file a complaint directly with the Federal Transit Administration at FTA Office of Civil Rights as described in Section D of this Title VI Program.

Fresno Area Express Title VI Plan

APPENDIX M: TITLE VI COMPLAINT FORM

Exhibit M.1 consists of four images of the two pages of the FAX Title VI Complaint Form.

One form includes English, and the other form includes Spanish.

Fresno Area Express Title VI Plan

This page intentionally blank.

Fresno Area Express Title VI Plan

Exhibit M.1 Bilingual Title VI Complaint Form

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

APPENDIX N: FRESNO CITY COUNCIL TITLE VI PROGRAM APPROVAL

Exhibit N.1 provides documentation of the Fresno City Council’s approval of this 2022 Title VI Plan.

Fresno Area Express Title VI Plan

Exhibit N.1 Fresno City Council Title VI Plan Approval – Meeting Minutes

[Note: The 2022 Title VI Program has been placed on the October 13, 2022 Fresno City Council meeting for formal action. The City Council’s action will be reflected in Exhibit N.1 once action has been taken.]

Fresno Area Express Title VI Plan

APPENDIX O: CENSUS TRACT CHART

Exhibit O.1 Census 2020 Population Estimates by Race/Ethnicity by Census Tract Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

1.00 3,852 2,920 75.8% 2,207 57.3% 1,583 41.1% 458 11.9% 220 5.7% 185 4.8% 0 0.0% 1,908 28.5% 312 8.1%

2.00 2,432 2,033 83.6% 1,758 72.3% 1,350 55.5% 236 9.7% 24 1.0% 36 1.5% 19 0.8% 593 24.4% 170 7.0%

3.00 4,927 4,410 89.5% 3,326 67.5% 2,996 60.8% 803 16.3% 10 0.2% 94 1.9% 94 1.9% 576 11.7% 350 7.1%

4.00 5,700 4,919 86.3% 4,172 73.2% 3,027 53.1% 188 3.3% 63 1.1% 564 9.9% 0 0.0% 1,328 23.3% 530 9.3%

5.01 2,864 2,580 90.1% 2,114 73.8% 1,547 54.0% 424 14.8% 17 0.6% 54 1.9% 26 0.9% 653 22.8% 143 5.0%

5.02 3,338 2,927 87.7% 2,413 72.3% 1,883 56.4% 53 1.6% 214 6.4% 350 10.5% 0 0.0% 584 17.5% 254 7.6%

6.01 4,002 3,314 82.8% 2,849 71.2% 2,561 64.0% 440 11.0% 0 0.0% 92 2.3% 40 1.0% 796 19.9% 72 1.8%

6.02 957 688 71.9% 444 46.4% 527 55.1% 210 21.9% 22 2.3% 4 0.4% 0 0.0% 60 6.3% 134 14.0%

7.01 2,412 2,388 99.0% 1,457 60.4% 1,013 42.0% 810 33.6% 0 0.0% 140 580.0% 0 0.0% 282 11.7% 164 6.8%

7.02 1,340 1,321 98.6% 972 72.5% 578 43.1% 101 7.5% 25 1.9% 153 11.4% 0 0.0% 216 16.1% 268 20.0%

9.01 3,017 2,984 98.9% 1,840 61.0% 1,330 44.1% 492 16.3% 139 4.6% 531 17.6% 0 0.0% 332 11.0% 193 6.4%

9.02 4,937 4,873 98.7% 3,525 71.4% 3,189 64.6% 657 13.3% 0 0.0% 548 11.1% 0 0.0% 163 3.3% 380 7.7%

10.00 4,404 4,329 98.3% 2,885 65.5% 1,348 30.6% 907 20.6% 53 1.2% 559 12.7% 0 0.0% 907 20.6% 634 14.4%

11.00 3,180 3,132 98.5% 2,175 68.4% 1,383 43.5% 811 25.5% 6 0.2% 41 1.3% 0 0.0% 483 15.2% 455 14.3%

12.01 6,437 6,141 95.4% 4,557 70.8% 2,916 45.3% 303 4.7% 174 2.7% 1,262 19.6% 0 0.0% 1,693 26.3% 84 1.3%

12.02 4,331 4,240 97.9% 3,257 75.2% 2,209 51.0% 520 12.0% 0 0.0% 468 10.8% 26 0.6% 749 17.3% 359 8.3%

13.01 5,442 5,105 93.8% 4,675 85.9% 3,091 56.8% 22 0.4% 93 1.7% 365 6.7% 0 0.0% 1,208 22.2% 664 12.2%

13.03 2,571 2,545 99.0% 1,712 66.6% 1,288 50.1% 208 8.1% 31 1.2% 568 22.1% 0 0.0% 450 17.5% 28 1.1%

13.04 5,530 5,254 95.0% 3,589 64.9% 2,914 52.7% 547 9.9% 6 0.1% 1,156 20.9% 0 0.0% 818 14.8% 88 1.6%

14.07 4,725 4,111 87.0% 2,462 52.1% 2,088 44.2% 685 14.5% 38 0.8% 917 19.4% 0 0.0% 756 16.0% 236 5.0%

14.08 2,465 1,590 64.5% 1,070 43.4% 1,684 68.3% 71 2.9% 0 0.0% 281 11.4% 22 0.9% 197 8.0% 212 8.6%

14.09 2,288 1,416 61.9% 968 42.3% 1,316 57.5% 87 3.8% 14 0.6% 254 11.1% 0 0.0% 112 4.9% 506 22.1%

14.11 7,329 5,827 79.5% 3,533 48.2% 3,833 52.3% 374 5.1% 73 1.0% 1,700 23.2% 51 0.7% 425 5.8% 872 11.9%

14.12 3,334 2,467 74.0% 1,594 47.8% 1,490 44.7% 83 2.5% 7 0.2% 777 23.3% 0 0.0% 320 9.6% 653 19.6%

14.13 6,872 5,463 79.5% 3,058 44.5% 3,628 52.8% 151 2.2% 48 0.7% 2,027 29.5% 21 0.3% 522 7.6% 474 6.9% Fresno Area Express Title VI Plan

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

14.14 8.555 6,784 79.3% 3,533 41.3% 4,508 52.7% 488 5.7% 51 0.6% 2,772 32.4% 26 0.3% 539 6.3% 163 1.9%

14.15 6,094 5,064 83.1% 3,888 63.8% 3,912 64.2% 189 3.1% 98 1.6% 768 12.6% 0 0.0% 859 14.1% 268 4.4%

14.16 6,128 5,693 92.9% 2,880 47.0% 2,090 34.1% 190 3.1% 31 50.0% 2,604 42.5% 0 0.0% 1,072 17.5% 135 2.2%

15.00 2,337 1,975 84.5% 1,699 72.7% 1,423 60.9% 40 1.7% 0 0.0% 227 9.7% 0 0.0% 507 21.7% 140 6.0%

18.00 4,733 3,441 72.7% 3,228 68.2% 3,020 63.8% 19 0.4% 9 0.2% 114 2.4% 0 0.0% 767 16.2% 805 17.0%

20.00 6,186 5,425 87.7% 3,928 63.5% 3,347 54.1% 736 11.9% 111 1.8% 483 7.8% 0 0.0% 984 15.9% 532 8.6%

21.00 6,218 4,862 78.2% 4,334 69.7% 3,582 57.6% 448 7.2% 0 0.0% 19 0.3% 0 0.0% 1,368 22.0% 796 12.8%

22.00 3,616 2,459 68.0% 2,177 60.2% 2,607 72.1% 98 2.7% 29 0.8% 58 1.6% 14 0.4% 217 6.0% 589 16.3%

23.00 3,574 2,620 73.3% 2,405 67.3% 2,412 67.5% 93 2.6% 36 1.0% 61 1.7% 18 0.5% 393 11.0% 565 15.8%

24.00 4,856 4,536 93.4% 3,521 72.5% 2,384 49.1% 151 3.1% 0 0.0% 879 18.1% 0 0.0% 1,039 21.4% 398 8.2%

25.01 4,654 4,328 93.0% 3,179 68.3% 2,481 53.3% 386 8.3% 5 0.1% 647 13.9% 9 0.2% 838 18.0% 289 6.2%

25.02 4,947 4,630 93.6% 3,552 71.8% 2,414 48.8% 64 1.3% 99 2.0% 772 15.6% 20 0.4% 519 10.5% 1,054 21.3%

26.01 4,793 4,673 97.5% 4,227 88.2% 2,919 60.9% 24 0.5% 14 0.3% 340 7.1% 0 0.0% 690 14.4% 805 16.8%

26.02 3,167 2,629 83.0% 2,404 75.9% 2,207 69.7% 70 2.2% 6 0.2% 76 2.4% 57 1.8% 504 15.9% 247 7.8%

27.01 4,854 4,548 93.7% 4,155 85.6% 2,932 60.4% 44 0.9% 39 0.8% 417 8.6% 0 0.0% 757 15.6% 665 13.7%

27.02 4,410 4,119 93.4% 3,651 82.8% 2,646 60.0% 185 4.2% 79 1.8% 326 7.4% 0 0.0% 587 13.3% 582 13.2%

28.00 4,361 4,226 96.9% 2,952 67.7% 2,067 47.4% 292 6.7% 74 1.7% 959 22.0% 0 0.0% 358 8.2% 615 14.1%

29.03 3,845 3,345 87.0% 1,699 44.2% 1,861 48.4% 388 10.1% 0 0.0% 1,230 32.0% 0 0.0% 158 4.1% 208 5.4%

29.04 3,281 2,917 88.9% 2,005 61.1% 1,194 36.4% 230 7.0% 39 1.2% 666 20.3% 0 0.0% 541 16.5% 610 18.6%

29.05 2,912 2,452 84.2% 1,744 59.9% 1,803 61.9% 131 4.5% 17 0.6% 547 18.8% 0 0.0% 352 12.1% 61 2.1%

29.06 5,159 4,622 89.6% 2,997 58.1% 2,239 43.4% 248 4.8% 113 2.2% 1,187 23.0% 57 1.1% 681 13.2% 635 12.3%

30.01 3,243 2,847 87.8% 1,356 41.8% 1,200 37.0% 305 9.4% 45 1.4% 1,119 34.5% 19 0.6% 321 9.9% 233 7.2%

30.03 4,128 3,451 83.6% 2,221 53.8% 1,816 44.0% 248 6.0% 41 1.0% 912 22.1% 8 0.2% 698 16.9% 400 9.7%

30.04 2,094 1,434 68.5% 1,091 52.1% 1,326 63.3% 10 0.5% 52 2.5% 237 11.3% 0 0.0% 356 17.0% 115 5.5%

31.04 4,337 3,062 70.6% 1,483 34.2% 1,930 44.5% 173 4.0% 22 0.5% 1,167 26.9% 0 0.0% 360 8.3% 685 15.8%

32.01 5,591 4,562 81.6% 3,506 62.7% 2,656 47.5% 185 3.3% 45 0.8% 727 13.0% 11 0.2% 822 14.7% 1,146 20.5%

32.02 5,337 4,029 75.5% 2,466 46.2% 2,743 51.4% 539 10.1% 37 0.7% 950 17.8% 0 0.0% 833 15.6% 240 4.5%

33.01 3,097 2,462 79.5% 1,973 63.7% 1,549 50.0% 248 8.0% 40 1.3% 111 3.6% 0 0.0% 914 29.5% 235 7.6% Fresno Area Express Title VI Plan

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

33.02 4,650 3,646 78.4% 2,874 61.8% 2,678 57.6% 195 4.2% 51 1.1% 549 11.8% 5 0.1% 1,004 21.6% 167 3.6%

34.01 3,359 3,053 90.9% 1,690 50.3% 1,286 38.3% 917 27.3% 175 5.2% 390 11.6% 0 0.0% 511 15.2% 87 2.6%

34.02 1,957 1,401 71.6% 982 50.2% 1,233 63.0% 268 13.7% 0 0.0% 0 0.0% 10 0.5% 176 9.0% 268 13.7%

35.00 4,793 3,034 63.3% 2,502 52.2% 3,437 71.7% 254 5.3% 96 2.0% 168 3.5% 0 0.0% 681 14.2% 168 3.3%

36.00 4,211 1,874 44.5% 1,486 35.3% 3,293 78.2% 265 6.3% 8 0.2% 38 0.9% 0 0.0% 299 7.1% 299 7.1%

37.01 3,057 2,345 76.7% 2,057 67.3% 2,170 71.0% 73 2.4% 12 0.4% 171 5.6% 0 0.0% 437 14.3% 193 6.3%

37.02 5,165 3,905 75.6% 2,867 55.5% 2,660 51.5% 408 7.9% 98 1.9% 486 9.4% 0 0.0% 801 15.5% 718 13.9%

38.04 7,081 6,217 87.8% 3,456 48.8% 1,947 27.5% 701 9.9% 453 6.4% 2,061 29.1% 0 0.0% 956 13.5% 970 13.7%

38.05 7,878 6,933 88.0% 4,490 57.0% 3,325 42.2% 473 6.0% 158 2.0% 1,457 18.5% 0 0.0% 1,363 17.3% 1,111 14.1%

38.07 3,179 2,521 79.3% 1,774 55.8% 1,802 56.7% 165 5.2% 10 0.3% 499 15.7% 0 0.0% 550 17.3% 156 4.9%

38.08 5,128 4,302 83.9% 2,723 53.1% 1,656 32.3% 374 7.3% 67 1.3% 1,082 21.1% 0 0.0% 1,297 25.3% 656 12.8%

38.09 4,808 3,976 82.7% 1,991 41.4% 2,361 49.1% 548 11.4% 19 0.4% 1,192 24.8% 10 0.2% 115 2.4% 567 11.8%

38.10 5,925 4,776 80.6% 3,022 51.0% 2,921 49.3% 877 14.8% 36 0.6% 794 13.4% 0 0.0% 693 11.7% 610 10.3%

38.11 8,994 6,548 72.8% 3,364 37.4% 4,704 52.3% 198 2.2% 0 0.0% 2,905 32.3% 45 0.5% 1097 12.2% 45 0.5%

38.12 2,199 1,480 67.3% 526 23.9% 888 40.4% 361 16.4% 0 0.0% 594 27.0% 0 0.0% 341 15.5% 18 0.8%

42.05 6,007 5,082 84.6% 2,781 46.3% 2,535 42.2% 1,370 22.8% 12 0.2% 691 11.5% 0 0.0% 529 8.8% 871 14.5%

42.08 7,319 3,586 49.0% 1,735 23.7% 4,860 66.4% 461 6.3% 0 0.0% 981 13.4% 0 0.0% 586 8.0% 432 5.9%

42.10 3,586 2,471 68.9% 1,495 41.7% 1,962 54.7% 366 10.2% 11 0.3% 706 19.7% 0 0.0% 430 12.0% 115 3.2%

42.11 7,992 5,802 72.6% 4,635 58.0% 4,132 51.7% 360 4.5% 24 0.3% 559 7.0% 0 0.0% 1,031 12.9% 1,886 23.6%

42.12 10,810 7,697 71.2% 3,978 36.8% 4,551 42.1% 1,503 13.9% 357 3.3% 1,967 18.2% 0 0.0% 1,697 15.7% 735 6.8%

42.13 3,326 1,783 53.6% 1,404 42.2% 2,245 67.5% 50 1.5% 93 2.8% 180 5.4% 0 0.0% 399 12.0% 359 10.8%

42.14 4,944 2,072 41.9% 1,018 20.6% 3,387 68.5% 114 2.3% 0 0.0% 880 17.8% 10 0.2% 316 6.4% 237 4.8%

42.15 4,423 2,897 65.5% 1,774 40.1% 2,623 59.3% 53 1.2% 44 1.0% 734 16.6% 0 0.0% 292 6.6% 672 15.2%

42.16 4,403 3,315 75.3% 2,100 47.7% 1,889 42.9% 277 6.3% 53 1.2% 867 19.7% 0 0.0% 542 12.3% 766 17.4%

42.17 3,678 3,351 91.1% 2,034 55.3% 1,324 36.0% 1048 28.5% 0 0.0% 268 7.3% 0 0.0% 1,026 27.9% 11 0.3%

42.18 7,767 6,012 77.4% 3,884 50.0% 3,674 47.3% 117 1.5% 163 2.1% 1,771 22.8% 62 0.8% 1,266 16.3% 715 9.2%

43.01 4,326 1,393 32.2% 809 18.7% 3,426 79.2% 164 3.8% 0 0.0% 359 8.3% 0 0.0% 69 1.6% 307 7.1%

43.02 4,758 2,113 44.4% 1,137 23.9% 3,354 70.5% 57 1.2% 0 0.0% 761 16.0% 0 0.0% 376 7.9% 209 4.4% Fresno Area Express Title VI Plan

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

43.03 4,784 1,603 33.5% 1,229 25.7% 4,086 85.4% 134 2.8% 53 1.1% 148 3.3% 0 0.0% 38 0.8% 311 6.5%

44.04 3,094 2,590 83.7% 2,249 72.7% 1,566 50.6% 124 4.0% 12 0.4% 139 4.5% 0 0.0% 770 24.9% 480 15.5%

44.05 3,531 1,077 30.5% 692 19.6% 2,934 83.1% 113 3.2% 14 0.4% 155 4.4% 0 0.0% 74 2.1% 244 6.9%

44.06 5,711 3,181 55.7% 1,930 33.8% 3,672 64.3% 188 3.3% 6 0.1% 1,034 18.1% 0 0.0% 388 6.8% 428 7.5%

44.09 2,857 1,503 52.6% 1,026 35.9% 1,806 63.2% 54 1.9% 106 3.7% 166 5.8% 0 0.0% 366 12.8% 360 12.6%

44.10 2,318 1,433 61.8% 955 41.2% 1,356 58.5% 97 4.2% 72 3.1% 204 8.8% 0 0.0% 380 16.4% 209 9.0%

44.11 1,624 531 32.7% 185 11.4% 1,236 76.1% 128 7.9% 2 0.1% 141 8.7% 0 0.0% 41 250.0% 76 4.7%

45.03 5,129 2,170 42.3% 1,816 35.4% 3,888 75.8% 36 0.7% 15 0.3% 323 6.3% 0 0.0% 615 12.0% 256 5.0%

45.04 5,412 3,561 65.8% 1,829 33.8% 2,793 51.6% 579 10.7% 27 0.5% 763 14.1% 0 0.0% 725 13.4% 525 9.7%

45.05 5,299 3,455 65.2% 2,363 44.5% 2,983 56.3% 456 8.6% 79 1.5% 636 12.0% 0 0.0% 858 16.2% 286 5.4%

45.06 3,403 725 21.3% 364 10.7% 2,927 86.0% 116 3.4% 34 1.0% 143 4.2% 0 0.0% 102 3.0% 82 2.4%

46.01 3,536 1,846 52.2% 1,577 44.6% 2,557 72.3% 25 0.7% 32 0.9% 138 3.9% 0 0.0% 297 8.4% 488 13.8%

46.02 2,461 1,270 51.6% 842 34.2% 1,602 65.1% 52 2.1% 7 0.3% 113 4.6% 0 0.0% 273 11.1% 411 16.7%

47.03 4,158 3,214 77.3% 2,358 56.7% 2,424 58.3% 536 12.9% 37 0.9% 220 5.3% 0 0.0% 682 16.4% 258 6.2%

47.04 4,790 4,349 90.8% 3,195 66.7% 2,203 46.0% 757 15.8% 139 2.9% 144 3.0% 43 0.9% 1,154 24.1% 350 7.3%

47.05 2,021 1,386 68.6% 1,095 54.2% 1,356 67.1% 188 9.3% 26 1.3% 40 2.0% 0 0.0% 321 15.9% 89 4.4%

47.06 5,000 4,120 82.4% 2,940 58.8% 2,405 48.1% 585 11.7% 75 1.5% 665 13.3% 0 0.0% 140 2.8% 1125 22.5%

48.01 4,857 3,682 75.8% 2,885 59.4% 3,021 62.2% 481 9.9% 29 0.6% 146 3.0% 0 0.0% 680 14.0% 495 10.2%

48.02 4,102 3,286 80.1% 2,560 62.4% 2,420 59.0% 414 10.1% 57 1.4% 201 4.9% 16 0.4% 574 14.0% 414 10.1%

49.01 3,906 2,656 68.0% 2,250 57.6% 2,660 68.1% 203 5.2% 31 0.8% 137 3.5% 0 0.0% 711 18.2% 164 4.2%

49.02 2,261 1,467 64.9% 1,128 49.9% 1,348 59.6% 258 11.4% 14 0.6% 23 1.0% 25 1.1% 106 4.7% 491 21.7%

50.00 4,477 2,668 59.6% 2,230 49.8% 2,919 65.2% 210 4.7% 0 0.0% 130 2.9% 0 0.0% 761 17.0% 461 10.3%

51.00 6,777 4,852 71.6% 3,985 58.8% 4,669 68.9% 461 6.8% 129 1.9% 319 4.7% 0 0.0% 935 13.8% 264 3.9%

52.02 3,525 2,993 84.9% 2,527 71.7% 1,445 41.0% 95 2.7% 21 0.6% 402 11.4% 14 0.4% 934 26.5% 613 17.4%

52.03 5,028 4,088 81.3% 3,228 64.2% 2,735 54.4% 447 8.9% 0 0.0% 322 6.4% 0 0.0% 860 17.1% 664 13.2%

52.04 4,175 3,294 78.9% 2,388 57.2% 1,770 42.4% 321 7.7% 75 1.8% 468 11.2% 0 0.0% 1,240 29.7% 296 7.1%

53.01 5,997 4,552 75.9% 3,460 57.7% 3,586 59.8% 432 7.2% 18 0.3% 570 9.5% 0 0.0% 714 11.9% 684 11.4%

53.02 5,352 3,912 73.1% 2,890 54.0% 3,688 68.9% 123 2.3% 11 0.2% 503 9.4% 16 0.3% 332 6.2% 674 12.6% Fresno Area Express Title VI Plan

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

53.04 5,139 3,505 68.2% 2,205 42.9% 3,042 59.2% 252 4.9% 185 3.6% 586 11.4% 0 0.0% 447 8.7% 622 12.1%

53.05 3,710 2,586 69.7% 1,747 47.1% 1,992 53.7% 289 7.8% 92 2.5% 501 13.5% 22 0.6% 416 11.2% 393 10.6%

54.03 5,491 3,190 58.1% 1,735 31.6% 3,102 56.5% 675 12.3% 104 1.9% 730 13.3% 0 0.0% 417 7.6% 461 8.4%

54.05 5,222 2,486 47.6% 1,796 34.4% 3,645 69.8% 125 2.4% 16 0.3% 433 8.3% 0 0.0% 559 10.7% 439 8.4%

54.06 4,316 2,154 49.9% 1,705 39.5% 3,000 69.5% 30 0.7% 26 0.6% 401 9.3% 0 0.0% 682 15.8% 181 4.2%

54.07 3,894 1,873 48.1% 1,336 34.3% 2,617 67.2% 97 2.5% 23 0.6% 273 7.0% 12 0.3% 483 12.4% 389 10.0%

54.08 2,084 1,165 55.9% 669 32.1% 1,286 61.7% 131 6.3% 35 1.7% 258 12.4% 33 1.6% 215 10.3% 126 6.0%

54.09 2,983 1,996 66.9% 1,298 43.5% 1,676 56.2% 254 8.5% 158 5.3% 301 10.1% 0 0.0% 439 14.7% 155 5.2%

54.10 3,120 2,028 65.0% 1,232 39.5% 1,909 61.2% 144 4.6% 34 1.1% 468 15.0% 0 0.0% 331 10.6% 234 7.5%

55.03 5,984 2,543 42.5% 868 14.5% 3,902 65.2% 96 1.6% 42 0.7% 1,424 23.8% 0 0.0% 36 0.6% 479 8.0%

55.04 2,870 1,363 47.5% 568 19.8% 1,937 67.5% 106 3.7% 11 0.4% 565 19.7% 0 0.0% 129 4.5% 123 4.3%

55.05 6,136 3,270 53.3% 1,350 22.0% 3,547 57.8% 344 5.6% 123 2.0% 1,295 21.1% 37 0.6% 270 4.4% 528 8.6%

55.07 5,559 2,902 52.2% 1,734 31.2% 3,497 62.9% 250 4.5% 22 0.4% 728 13.1% 0 0.0% 489 8.8% 573 10.3%

55.08 6,103 3,497 57.3% 1,501 24.6% 3,619 59.3% 79 1.3% 0 0.0% 1,825 29.9% 0 0.0% 55 0.9% 525 8.6%

55.09 5,101 2,189 43.7% 1,002 20.0% 3,322 66.3% 100 2.0% 110 2.2% 892 17.8% 15 0.3% 262 5.2% 311 6.2%

55.16 5,975 2,880 48.2% 1,936 32.4% 4,726 79.1% 114 1.9% 0 0.0% 645 10.8% 0 0.0% 60 1.0% 424 7.1%

55.26 1,542 860 55.8% 358 23.2% 988 64.1% 79 5.1% 0 0.0% 407 26.4% 0 0.0% 51 3.3% 17 1.1%

55.27 3,233 1,303 40.3% 824 25.5% 2,279 70.5% 0 0.0% 10 0.3% 265 8.2% 0 0.0% 443 13.7% 236 7.3%

55.28 1,785 573 32.1% 321 18.0% 1,326 74.3% 0 0.0% 0 0.0% 96 5.4% 39 2.2% 228 12.8% 95 5.3%

55.29 6,355 2,758 43.4% 1,042 16.4% 4,201 66.1% 76 1.2% 0 0.0% 1,163 18.3% 13 20.0% 114 1.8% 788 12.4%

56.02 5,009 2,429 48.5% 1,683 33.6% 3,206 64.0% 55 1.1% 120 2.4% 526 10.5% 0 0.0% 927 18.5% 180 3.6%

56.05 1,560 535 34.3% 431 27.6% 1,309 83.9% 16 1.0% 0 0.0% 87 5.6% 6 0.4% 73 4.7% 69 4.4%

58.04 6,331 3,881 61.3% 2,355 37.2% 4,223 66.7% 120 1.9% 38 0.6% 1,228 19.4% 51 0.8% 361 5.7% 317 5.0%

58.05 7,160 4,804 67.1% 2,456 34.3% 3,444 48.1% 258 3.6% 79 1.1% 1,790 25.0% 0 0.0% 601 8.4% 988 13.8%

59.04 6,403 4,040 63.1% 1,870 29.2% 3,490 54.5% 122 1.9% 19 0.3% 1,774 27.7% 0 0.0% 512 8.0% 480 7.5%

86.00 4,396 3,486 79.3% 2343 53.3% 2260 51.4% 730 16.6% 123 2.8% 356 8.1% 0 0.0% 796 18.1% 136 3.1% Source: 2016-2020 American Community Survey, five-year estimates, Fresno Urbanized Area.

Fresno Area Express Title VI Plan

Table notes:

*Minority is calculated as anyone who does not identify as “White, Non -Hispanic/Latino.” Using this definition, the Fresno Urbanized Area is 68.8 percent minority.

**In the census, identification as Hispanic/Latino is a separate question from race.

Blue shading indicates a census tract where the minority percentage exceeds that average minority percentage for the service area as a whole.

Fresno Area Express Title VI Plan

APPENDIX P: CENSUS TRACTS WITH FIXED-ROUTE SERVICE MAP

Exhibit P.1 presents an image of a map identifying minority population concentrations within the Fresno Urbanized Area. The map includes all FAX fixed routes, and each census tract number is identified.

The map is based on the American Community Survey 201 5-2019 5-Year Population Estimates. Concentrations represented on the map reflect the percentag e of the total population not categorized as “White, non-Hispanic.” The average percentage of minority individuals in the Fresno Urbanized Area is 68.8 percent.

Concentrations of minority population are differentiated by colors at the census tract level.

A solid border outlines the Fresno Urbanized Area. A dashed line indicates all areas within three-quarters of a mile of a FAX fixed route.

Fresno Area Express Title VI Plan

This page intentionally blank.

Exhibit P.1 Demographic Map: Minority Population with Fixed-Route Service Map

Fresno Area Express Title VI Plan

This page intentionally blank.

Fresno Area Express Title VI Plan

APPENDIX Q: FAX SERVICE EQUITY ANALYSIS

Fresno Area Express Title VI Plan

This page intentionally blank.

City of Fresno Department of
Transportation/Fresno Area Express
Title VI Service Equity Analysis

April 2020

Prepared By:

1 Table of Contents

Overview ....................................................................................................................................................... 2 Relevant Policies ........................................................................................................................................... 2 Proposed Changes......................................................................................................................................... 3 Summary of Public Participation & Outreach ............................................................................................... 8 Service Equity Analysis .................................................................................................................................. 8 Data Sources ............................................................................................................................................. 9 Major Service Change Analysis ............................................................................................................... 12 Geographic/Population Analysis ............................................................................................................. 13 Ridership Analysis ................................................................................................................................... 16 Mitigation Measures ................................................................................................................................... 18 Next Steps ................................................................................................................................................... 18

2 Overview
In compliance with Title VI of the Civil Rights Act of 1964, the Federal Transit Administration (FTA) requires all transit agencies that receive federal funding to monitor the performance of their systems, ensuring services are made available and/or distributed equitably. One component of ensuring compliance is performing an equity analysis for all fare changes and any major  service changes to determine its impact on minority (race, color, or national origin) and low‐income populations.

Fresno Area Express (FAX) is the primary fixed‐route transit operator in Fresno and is operated and administered by the City of Fresno, California. FAX has proposed changes to 5 of its 17 routes and the introduction
of a new route.

This Title VI analysis will:
 Determine whether the proposed changes constitute a major service or not,  Evaluate how the proposed changes may impact low‐income and minority populations, and  Identify strategies to avoid, minimize, or mitigate any disproportionate bu rdens, disparate impacts, or any potentially negative outcomes.

Relevant Policies
This FAX service equity analysis was completed in accordance with FTA regulations outlined in FTA Circular 4702.1B, “Title VI Requirements and Guidelines for Federal Transit Administration Recipients.” The circular requires this analysis to ensure or minimize any disparate impact on minority populations or disproportionate burden on low‐income populations.

Disparate Impact Definition
Refers to a fa
cially neutral policy or practice that disproportionately affects members of a group identified by race, color, or national origin, where the recipient’s policy or practice lacks a substantial legitimate justification and where there exists one or more alternatives that would serve the same legitimate objectives but with less disproportionate effect on the basis of race, color, or national origin. (F
TA C 4702.1B, Chap. I‐2)
Disproportionate Burden Definition
Refers to a neutral policy or practice that disproportionately affects low‐income populations more than non‐low‐income populations. A finding of disproportionate burden requires the recipient to evaluate alternatives and mitigate burden s where practicable. (FTA C 4702.1B, Chap. I‐2)
Each transit agency is responsible for establishing a threshold for what constitutes a “major” service change as well as what differential is considered a disparate impact or disproportionate burden.

Major Service Change
In 2019, FAX completed its Triennial Title VI Program. Per FAX’s Title VI policy, a major  service change is any service change that:
 Adds or removes 25 percent or more of revenue miles on any route, or  Adds or removes 25 percent or more of revenue hours on any route.

3 Disparate Impact Policy
A disparate impact exists if a major service change, fare change, or fare media change requires a minority population to bear adverse effects by 20 percent or more than the adverse effects borne by the general population in the affected area.

Disproportionate Burden Policy
A disproportionate burden exists if a major service change, fare change, or fare media c hange requires a low‐income population to bear adverse effects by 20 percent or more than the adverse effects borne by the general population in the affected area.

FAX has recently completed two other Title VI analyses, one for the Faster FAX network in 2016, and one for a proposed smart card in 2018. This Title VI analysis will apply Title VI polici es in a manner consistent
with these earlier analyses.

Proposed Changes
FAX is continually evaluating its service to improve efficiency and optimize resources. After reviewing service since the Faster FAX network update, and with the availability of additional funding opportunities, FAX has proposed changes to five routes and the creation of a new Route 3, to be implemented over the next several years, as funding becomes available. Table 1 summari zes the proposed services changes, followed by route‐by‐route details.

Table 1: Summary of Proposed Service Changes
Route  Description of Revised
Service
Origin and Destination of Revised Service
Route 28  Dakota Crosstown  From West Fresno via Manchester Transit Center to relocated County of Fresno Department of
Social Services (DSS) campus at Dakota and Peach
at 20 minute frequencies
Route 45  Ashlan Crosstown  From Central High School to Shields and Fowler at 45 minute frequencies
New Route “3”  Herndon Crosstown  From El Paseo shopping center to Willow and Herndon at 60 minute frequencies
Route 20  El Paseo Shopping Center/
McKinley Crosstown
From El Paseo shopping center to Fresno
Yosemite International Airport at 45 minute
frequencies
Route 12/35
Interline
Merge Olive Avenue
(Route 35) and Inspiration
Park (Route 12)
Connecting Routes 12 and 35 at 30 minute
frequencies

4 Route 28
The current Route 28 serves West Fresno, Courthouse Park in Downtown, the Manchester Transit Center, and travels briefly along Dakota Avenue before serving Fresno State University via First and Shaw. Proposed Route 28 retains the southern portion of the current alignment, but extends the segment on the Dakota Avenue corridor, serving the consolidated Fresno County Department of Social Services (DSS) office, sche
duled to open in Fall 2020. The proposed route will maintain the existing route’s 20‐minute frequency. This change is anticipated for implementation in August 2020. The current and proposed alignments are shown in Figure 1 and Figure 2, respectively.

Figure 1: Current Route 28 Alignment

Figure 2: Proposed Route 28
Alignment

5 Route 45
The current Route 45 begins at Fowler and Shields, travels north to Ashlan Avenue, turns south at Blackstone Avenue to briefly serve McKinley Avenue before following Fruit Avenue north to Herndon, which it follows to Milburn. See Figure 3. Instead of deviating south before turning north, the proposed route simply follows Ashlan Avenue to Central High School – East Campus. Se e Figure 4. The new route improves frequencies from 60 minutes to 45 minutes.

Figure 3: Current Route 45 Alignment

Figure 4: Proposed Route 45 Alignment

6 New Route 3
The new Route 3 will serve Herndon Avenue from the El Paseo Shopping Center to Willow Avenue, including the section of Herndon Avenue currently served by Route 45. See Figure 5. The route will run at 60‐minute frequency.

Figure 5: New Route 3 Alignment

Route 20
The central portion of Route 20 will stay the same under the proposed changes. However, instead of following Blackstone Avenue south to Downtown Fresno, the proposed Route 20 will continue east along McKinley Avenue to the Fresno Yosemite International Airport. On the other end of the route, Route 20 will follow Shaw Avenue to Brawley Avenue, before traveling along Bullard to Her ndon Avenue, where it will connect with the new Route 3. See Figure 6 and Figure 7.

Figure 6: Current Route 20 Alignment

7 Figure 7: Proposed Route 20 Alignment

Route 12/35 Interline
The proposed change affecting Route 12 and Route 35 is interlining the two routes to optimize schedule efficiency. To support this change, Route 12 will no longer terminate with a turnaround loop at Shields Avenue, Clinton Avenue, and Blythe Avenue, instead continuing further east onto McKinley Avenue and connecting with the existing Rout e 35 at Marks Avenue. See Figure 8.

Figure 8: Proposed Route 12/35 Interline

8 Summary of Public Participation & Outreach
To collect community feedback on the proposed service changes, FAX held a series of outreach events during February and March 2020. FAX staff held multiple pop‐up events at key bus stops in the FAX network as well as public workshops to present the proposed service changes, gauging support and collecting input. Feedback from these pop‐up events and workshop s were incorporated into the final proposed changes analyzed in this document. In particular, the public engagement process identified a new opportunity for network connectivity, affecting the final proposed alignment for Route 20. Initially, Route 20 was proposed to serve Fig Garden Loop. Community discussions indicated that it woul d be more effective for customers if Route 20 followed Bullard Avenue to connect with the new Route 3 at the El Paseo Shopping Center, so the proposed alignment was altered.

Rider Survey
In addition to the pop‐up events and public workshops, FAX issued a rider survey. The survey asked riders for
general opinions about the proposed service changes and collected information on respondent demographics so the results could be considered in a Title VI context. The survey distribution was not extensive enough to ensure statistical validity, but a target number of complete responses was set for each route (proportional to ridership) and in total to mak e every effort for an accurate representation. These goals were met and exceeded.

Survey results were analyzed to identify any differences in the level of support for the service changes between minority and non‐minority populations or low‐income and non‐low‐incom e populations.

Question 4 of the survey instrument (provided in the appendix) asked customers to rate their level of support for each proposed change on a five‐point scale from strongly support to strongly oppose. These responses were aggregated based on response to the demographic questions (race/ethnicity and household income). There was strong support for the proposed changes acros s all demographic groups.

Minority riders were more likely than non‐minority riders to support adding new bus service to the locations listed in Question 4. Low‐income riders were more supportive of additional service to Central High School (East) than non‐low ‐income riders and less supportive of adding service to medical facilities on Herndon Avenue or to Clovis Community College, compared to non‐low‐income riders. Each of the proposed service additions still garnered majority support among low‐income riders. Overall, there were no significant differences in support between minority and non‐minority riders and betwee n low‐income and non‐low‐income riders.

Service Equity Analysis
The service equity analysis has three key parts:
 First, proposed service changes are analyzed to determine if those changes meet the major service change threshold as defined by Fresno’s Title VI policy.  If any of the proposed service changes meet the major service change threshold, then the proposed route changes are analyzed to determine if those changes create a dis parate impact or disproportionate burden according to Fresno’s Title VI policy.  If a disparate impact or disproportionate burden is found, then mitigation measures will be recommended for the proposed service changes so that they no longer create a disparate impact or disproportionate bur den.

9 Figure 9 outlines Fresno’s service equity analysis process. Because of the combination of proposed changes, Fresno determined analyzing all proposed changes, regardless if they meet policy thresholds, would provide consistent information for the decision‐making process related to the proposed network changes.

Figure 9: Service Equity Analysis Process

As outlined in the FTA Circular, transit a gencies should analyze available data for the general population (U.S. Census or American Community Survey data) or data specific to system ridership (survey data). To provide the most comprehensive findings, both population and ridership data were analyzed and are summarized in this document. (Care was taken not to “mix and match ” in comparative analysis—always comparing ridership to ridership and population to population, as noted in FTA C 4702.1B, Chap. IV‐15.) Data Sources
Data from the American Community Survey (ACS) and the 2018 FAX Customer Satisfaction Survey were used to perform the Title VI analysis.

American Community Survey
2018 ACS five‐year estimates provide census block group‐level population data for the geography‐based analysis. The following tables were used in this analysis:
 C17002: Ratio of Income to Poverty Level in the Past 12 Months  B03002: Hispanic or Latino Origin by Race

10 FAX defines low‐income as at or below 150 percent of the federal poverty line. Individuals who reported in the ACS that their income over the previous 12 months fell below 150 percent of the federal poverty line were defined as low‐income for the geographic analysis.

For purposes of this analysis, the following origin by race categorie s are defined as minority:
 Black or African American alone
 American Indian or Alaska Native alone
 Asian alone
 Native Hawaiian or Other Pacific Islander alone
 Hispanic or Latino
 “Other” race alone
 Two or more races
2018 FAX Customer Satisfaction Survey
The following questions from the 2018 Customer Satisfaction Survey were analyzed for the service equity analysis:
 Q1: What is the bus route number that you are on? (Blank space for entering a number.)  Demographics, Ethnicity: Which of the following most closely describes your ethnic background? (1) Hispanic, (2) White/Caucasian, (3) Afr ican American/Black, (4) Asian/Southeast Asian‐ please specify national origin or Asian ethnic group, (5) American Indian, (6) Pacific Islander, (7) Middle Easterner, (8) other/please specify.  Demographics, Household Size: Including yourself, how many people live in your household? (Blank space for entering a number.)
 Demographics, Income: Which of the following categ ories best describes your total household income in 2013, before taxes? (1) less than $10,000 per year, (2) $10,000 to $19,999, (3) $20,000 to $29,999, (4) $30,000 to $39,999, (5) $40,000 to $49,999, (6) $50,000 to $74,999, (7) $75,000 to $99,999 per year, (8) $100,000 or more per year.

All respondents who indi
cated a race/ethnicity other than Non‐Hispanic White/Caucasian were considered a minority for purposes of this analysis. If a respondent indicated more than one race/ethnicity, they were considered a minority. Furthermore, if a respondent indicated “other,” they were considered a minority. Records where the respondent did not answer the race/ethnicity qu estion were excluded from the disparate impact analysis, as their minority status could not be determined.1 FAX’s definition of low‐income is any person whose median household income is at or below 150 percent of the federal poverty line. The federal poverty guidelines issued by the U.S. Department of Health and Human Services were used as the basis for determining low‐income status. See Table 2.

Utilizing the surv ey questions related to household income and number of persons per household, each survey respondent was coded as low‐income (below 150 percent of the poverty line) or non‐low‐income (above 150 percent of the poverty line) according to Table 3, below. For ranges where a significant

1 If these respondents did not answer the race/ethnicity question but did answer the questions related to household size and income, they were still included in the disproportionate burden analysis. The FTA directs recipients to analyze disparate impact and disproportionate burden separately.

11 portion of the range fell below 150 percent poverty line, the entire range was classified as low‐ income/”below” to ensure no low‐income individuals were mistakenly classified as non‐low‐income.

Households with 13 or more members making more than $100,000 were considered low‐income for the same reason.

Table 2: 2018 Poverty Guidelines for the 48 Contiguo us States and D.C.

Persons in
Family/Household
Poverty
Guideline
150 Percent of
Poverty Guideline
1  $12,140  $18,210
2  $16,460  $24,690
3  $20,780  $31,170
4  $25,100  $37,650
5  $29,420  $44,130
6  $33,740  $50,610
7  $38,060  $57,090
8  $42,380  $63,570
9  $46,700  $70,050
10  $51,020  $76,530
11  $55,340  $83,010
12  $59,660  $89,480
Table 3: Low‐Income Status by 2018 FAX Customer Satisfaction Survey Categories (Below or Above 150 Percent of Federal Poverty Guideline)
Reported Annual Household Income in 2018
Persons in
Household
Less than
$10,000
$10,000 ‐
$19,999
$20,000 ‐
$29,999
$30,000 ‐
$39,999
$40,000 ‐
$49,999
$50,000 ‐
$74,999
$75,000 ‐
$99,999
$100,000
or More
1  Below  Below  Above  Above  Above  Above  Above  Above 2  Below  Below  Below  Above  Above  Above  Above  Above 3  Below  Below  Below  Above  Above  Above  Above  Above 4  Below  Below  Below  Below  Above  Above  Above  Above 5  Below  Below  Below  Below  Below  Above  Above  Above 6  Below  Below  Below  Below  Below  Above  Above  Above 7  Below  Below  Below  Below  Below  Below  Above  Above 8  Below  Below  Below  Below  Below  Below  Above  Above 9  Below  Below  Below  Below  Below  Below  Above  Above 10  Below  Below  Below  Below  Below  Below  Above  Above 11  Below  Below  Below  Below  Below  Below  Below  Above 12  Below  Below  Below  Below  Below  Below  Below  Above 13+  Below  Below  Below  Below  Below  Below  Below  Below2

2 Only one survey record fell in this category. Even if the household has an income over 150 percent of the poverty line, since the exact income is not known, the person was categorized as low‐income to ensure no low‐income respondents were not counted.

12 Major Service Change Analysis
The first step in determining if the proposed service changes would cause a disparate impact or disproportionate burden is determining which proposed changes, if any, constitute a major service change under Fresno’s policy. To do so, revenue miles and revenue hours were compared for each route in the existing and proposed network. See Ta ble 4. Routes with a 25 percent or greater change in revenue miles or revenue hours from the existing network to the proposed network are considered major service changes. For the Route 12 and Route 35 interline, the revenue hours and revenue miles of each route were compared separately.

Table 4: Change in Reve
nue Hours and Revenue Miles, Existing and Proposed
Revenue Hours (Annual)  Revenue Miles (Annual)
Route  Existing  Proposed
Percent
Change  Existing  Proposed
Percent
Change
Major
Change?
1  66,853  66,853  0%  765,759  765,759  0%
3  New  9,625  100%  New  163,043  100%  Yes
9  25,858  25,858  0%  329,046  329,046  0%
12/35
(Interline)  28,330  26,238  ‐7%  325,172  321,926  ‐1%  No 20  14,740  19,151  30%  187,038  217,488  16%  Yes
22  25,081  25,081  0%  300,197  300,197  0%
26  28,666  28,666  0%  339,693  339,693  0%
28  37,798  33,236  ‐12%  413,741  379,391  ‐8%  No
32  25,843  25,843  0%  273,589  273,589  0%
33  7,379  7,379  0%  98,711  98,711  0%
34  35,455  35,455  0%  380,441  380,441  0%
38  41,084  41,084  0%  554,063  554,063  0%
39  13,690  13,690  0%  162,236  162,236  0%
41  27,535  27,535  0%  330,513  330,513  0%
45  13,711  15,908  16%  186,687  189,035  1%  No
58  4,172  4,172  0%  65,164  65,164  0%
Affected  94,579  104,157  10%  1,112,638  1,270,883  14% System  396,195  405,774  2%  4,712,052  4,870,295  3%

Of the five existing routes with proposed changes, only one, Route 20, qualifies as a major service change due to a greater than 25 percent increase in revenue hours. Since Route 3 is new, it is considered a 100 percent change in hours and miles and, thus, also a major service change.

Despite
only two routes meeting the major service change threshold, this analysis includes all proposed changes.

13 Geographic/Population Analysis
This report summarizes two layers of analysis. The first layer considers the population living within ½ mile of FAX system bus stops. There are two parts to this first layer of analysis. First, the percent of minority and low‐income populations along current routes with proposed changes are compared against the system‐wide percen tages of minority and low‐income populations. This identifies which routes are considered “minority routes” or “low‐income routes.” Typically, only minority and low‐income routes would be considered for further analysis. In this case, all routes will receive additional analysis. The second step is to compare the difference in the minority share of population between the exi sting and proposed route. If the difference is 20 percentage points greater than the difference for non‐minorities, this indicates a disparate impact. For example, say the demographic makeup of existing Route A is 78 percent minority and the makeup of proposed Route A is 50 per cent minority. Minority population with access to that route has decreased by 28 percentage points, while, conversely, non‐minority access has increased by 28 percentage points. This exceeds the 20 percent threshold for a disparate impact, indicating some mitigation might be required. Results of this analysis are summarized in Table 5 and the analysis was
repeated for low‐income populations, as shown in
Existing  Proposed  Difference
Route
Total
Population
within ½
mile
Percent
Minority
Total
Population
within ½ mile
Percent
Minority
Percentage
Point Change
Minority
Disparate
Impact
1        90,146  78%  90,146   78%  0%  No
3  New Route  49,495  51%  N/A  Yes
9   66,028   61%   66,028   61%  0%  No
12 (Interline)   37,177   80%   91,064   82%  2%  No
20   65,031   75%   96,827   77%  2%  No
22   106,364   75%   106,364   75%  0%  No
26   95,323   74%   95,326   74%  0%  No
28   80,524   73%   59,718   75%  3%  No
32   69,264   78%   69,264   78%  0%  No
33   47,619   90%   47,619   90%  0%  No
34   82,517   76%   82,517   76%  0%  No
35 (Interline)   55,248   83%   91,064   82%  ‐2%  No
38   104,106   78%   104,106   78%  0%  No
39   59,763   80%   59,763   80%  0%  No
41   101,073   82%   101,073   82%  0%  No
45   100,973   60%   75,604   70%  10%  No
58   25,309   46%   25,309   46%  0%  No
System Total   474,113   73%   503,156   72%  ‐1%  No

14 Table 6.

Table 5: Population within 1/2 Mile of FAX Stop by Minority Status, Existing and Proposed Existing  Proposed  Difference
Route
Total
Population
within ½
mile
Percent
Minority
Total
Population
within ½ mile
Percent
Minority
Percentage
Point Change
Minority
Disparate
Impact
1        90,146  78%  90,146   78%  0%  No
3  New Route  49,495  51%  N/A  Yes
9   66,028   61%   66,028   61%  0%  No
12 (Interline)   37,177   80%   91,064   82%  2%  No
20   65,031   75%   96,827   77%  2%  No
22   106,364   75%   106,364   75%  0%  No
26   95,323   74%   95,326   74%  0%  No
28   80,524   73%   59,718   75%  3%  No
32   69,264   78%   69,264   78%  0%  No
33   47,619   90%   47,619   90%  0%  No
34   82,517   76%   82,517   76%  0%  No
35 (Interline)   55,248   83%   91,064   82%  ‐2%  No
38   104,106   78%   104,106   78%  0%  No
39   59,763   80%   59,763   80%  0%  No
41   101,073   82%   101,073   82%  0%  No
45   100,973   60%   75,604   70%  10%  No
58   25,309   46%   25,309   46%  0%  No
System Total   474,113   73%   503,156   72%  ‐1%  No

Table 6: Population within ½ Mile of FAX Stop by Income Status, Existing and Proposed Existing  Proposed  Difference
Route
Total
Population
within ½
mile
Percent
Low‐
income
Total
Population
within ½ mile
Percent
Low‐
Income
Percentage
Point Change
Low‐Income
Disparate
Impact
1        90,146  51%  90,146   51%  0%  No
3  New Route  49,495  20%  N/A  Yes
9   66,028   40%   66,028   40%  0%  No

15 12 (Interline)   37,177   40%   91,064   50%  11%  No 20   65,031   48%   96,827   45%  ‐2%  No
22   106,364   48%   106,364   48%  0%  No
26   95,323   46%   95,326   46%  0%  No
28   80,524   49%   59,718   49%  0%  No
32   69,264   50%   69,264   50%  0%  No
33   47,619   66%   47,619   66%  0%  No
34   82,517   48%   82,517   48%  0%  No
35 (Interline)   55,248   57%   91,064   50%  ‐7%  No
38   104,106   50%   104,106   50%  0%  No
39   59,763   48%   59,763   48%  0%  No
41   101,073   51%   101,073   51%  0%  No
45   100,973   36%   75,604   42%  6%  No
58   25,309   17%   25,309   17%  0%  No
System Total   474,113   45%   503,156   43%  ‐1%  No

Route 28
The percentage of minority individuals living within ½ mile of Route 28 stops is equal to the system‐wide percentage, and there is only a small, positive change between the existing and proposed route, suggesting that the small decrease in revenue hours and miles impacts non‐minority populations more than minority populations. In comparison to the 20% threshold, th ere is no disparate impact, and no
mitigation measures need to be considered.

The percentage of low‐income individuals living within ½ mile of Route 28 is slightly higher than the system‐wide percentage, and there is no change in percentage of low‐income individuals between th e existing and proposed route. As a result, there is no disproportionate burden, and no mitigation measures need to be considered.

Route 45
The proportion of minority individuals living within ½ mile of Route 45 is significantly less than the system‐wide average, and the proposed changes suggest that the discontin ued segments of the route primarily served non‐minority communities. The changes to Route 45 also represent an increase in service, meaning the changes are a service improvement. As a result, there is no disparate impact, and no mitigation measures need to be considered.

The percentage of low‐income individuals living within ½ mile of Route 45  is below the system‐wide average, and the proposed changes increase that percentage, suggesting that the discontinued segments of the route do not serve predominantly low‐income communities. Service to the remaining portion of the route, which has a greater proportion of low‐income individuals, is increased. As a result, there is no disproportionate burd
en, and no mitigation measures need to be considered.

Route 3
Route 3 is the only new route, and as such, is one of only two proposed changes to meet the major service change threshold. Additionally, the percentage of minority individuals li ving within ½ mile of proposed Route 3 stops is significantly smaller than that of the existing system‐wide percentage. As the

16 difference is greater than 20 percent, there is a potential disparate impact, and mitigation measures for the disparate impact will be considered for Route 3.

The percentage of low‐income individuals living within ½ mile of the proposed Route 3 stops is significantly smaller than the existing system‐wide percentage. As the difference is greater than 20 percent, the proposed addition therefore meets the disproportionate burden threshold. As a result, mitigation measures for the potential disproportionate burden will be considered for Route 3.

Route 20
Route 20 is the other proposed change that meets the major service change threshold. The population living within ½ mile of existing stops has a slightly higher per centage of minority individuals than the
system‐wide average, and that percentage becomes higher under the proposed network. As a result, and because the changes to Route 20 are a service improvement, there is no disparate impact, and no mitigation measures need to be consi
dered.

The percentage of low‐income individuals living within ½ mile of Route 20 stops is slightly higher than the system‐wide average. The proposed changes lower that percentage slightly, but not by a significant margin. As a result, there is no disproportionate burden, and no mitigation measures need  to be considered.

Route 12/35 Interline
The percentage of minority individuals living within ½ mile of both the existing Route 12 and Route 35 is above the system‐wide average. The proposed Route 12/35 interline largely follows the same route, which is reflected in the results of this analysis, with the combin ed route showing a percentage of minority individuals between that of the two existing routes. As a result, no mitigation measures need to be considered.

The percentage of low‐income individuals living within ½ mile is below the system‐wide average. As with the disparate impact findings, the com bined route’s percentage of low‐income individuals within ½ mile of stops is between that of the two existing routes. As a result, no mitigation measures need to be considered.

Ridership Analysis
The second layer of analysis considers FAX ridership based on the demographic information gathered through the 2018 Customer Satisfaction Survey. To consider known FAX riders specifically, rather than the population that merely could be using FAX due to geographic proximity, the most recent customer satisfaction survey was also analyzed for impacts. Unfortunately, the demograp hics of ridership on proposed routes cannot be known until changes are implemented, so the disparate impact and disproportionate burden analysis cannot be completed with survey data. The purpose of considering this data is to determine if there are any routes that were not identified as minority or low‐income routes based on popu
lation analysis but have above‐average minority or low‐income ridership (Part 1 of the population analysis). Findings are summarized in Table 7.

Table 7: Minority and Low‐Income Ridership Shares by Route, Compared to System Total Minority  Low‐Income
Route
Percentage
Minority
System Avg %
Difference
Percentage Low‐
Income
System Avg %
Difference
1  82%  0%  90%  2%

17 9  75% ‐ 7%  80% ‐ 8%
12  No Responses
20  87%  5%  84%  ‐5%
22  83%  2%  80% ‐ 8%
26  80% ‐ 1%  88%  0%
28  82%  0%  84%  ‐4%
32  81%  0%  96%  8%
33  67% ‐ 15%  100%  12%
34  84%  3%  90%  2%
35  81%  ‐1%  97%  9%
38  83%  2%  93%  4%
39  82%  0%  84% ‐ 4%
41  85%  3%  90%  1%
45  71%  ‐11%  86%  ‐2%
58  100%  18%  100%  12%
System‐Wide  82%    88%

Route 28
Similar to the ACS analysis, the percentage of minority riders on Route 28 is equal to the percentage of minority riders system‐wide. The percentage of low‐income riders is slightly lower on Route 28 than system‐wide, but not significantly so, and remains quite high overall. As a result, there is no disparate impact or dis
proportionate burden, and no mitigation measures need to be considered.

Route 45
The percentage of minority riders on Route 45 is below the system‐wide percentage, and the percentage of low‐income riders is slightly below. Although the changes to Route 45 are a service improvement, the ACS analysis of the proposed changes
indicates that the proposed changes better
serve minority and low‐income individuals and, as a result, there is no disparate impact or disproportionate burden, and no mitigation measures need to be considered.

Route 20
The percentage of minority riders on Route 20 is above average, while the percenta ge of low‐income riders is below average. The differences in both cases, however, are relatively small. As a result, there is no disparate impact or disproportionate burden, and no mitigation measures need to be considered.

Route 12/35 Interline
The 2018 Customer Satisfaction Survey did not collect any data on Route 12  because that route was not yet in existence at the time that the survey was conducted, so only Route 35 is reviewed. The percentage of minority riders on Route 35 is slightly below average, while the percentage of low‐income riders is above the system‐wide average, although by significant ly less that the disproportionate burden threshold. As a result, there is no disparate impact or disproportionate burden, and no mitigation measures need to be considered.

18 Mitigation Measures
No additional mitigation measures are necessary; the proposed changes, when examined in context, do not suggest that the service changes as a whole cause a disparate impact or disproportionate burden.

Of the proposed changes, only Route 3 was found to have potential disparate impacts and disproportionate burdens; it is an increase in service that disproportionately ben efits non‐minority and non‐low‐income individuals. However, the results from the analyses suggest that the other proposed changes already mitigate the impact of the new Route 3, and that no additional mitigation measures are necessary.

The difference in percent of minority and low‐income individuals between the existing and proposed networks overall is very small. While Route 3 does increase service in areas with lower than average
minority and low‐income individual percentages, the changes to Route 45 reduce service in those same areas and improve service on portions of the route with greater percentages of minority and low‐ income indivi
duals. The difference between the service improvements of Route 3 and service reductions and improvements of Route 45, when combined with the other small increases in minority and low‐ income individual percentages on other routes, largely cancel out.

The Route 12/35 interline, for example, significantly increases the area accessible without a transfer  for the predominately minority communities along both routes. Additionally, Route 3 provides access to a number of medical facilities along Herndon Avenue, along with job access to two regional shopping centers. Responses from the survey conducted as part of the public outreach for this project indicate that service to these fa
cilities had the highest support of all potential service additions amongst minority and low‐income riders, suggesting that minority and low‐income riders see Route 3 as providing a valuable service. As a result, the addition of Route 3, when incorporated into the broader system context, does not cause a disparate
impact or disproportionate burden, and no further mitigation measures are necessary.

Next Steps
This report will be presented to City Council. Originally, the intent was to implement these changes in two phases: Fall 2020 and Winter/Spring 2021. However, the impact of the COVID‐19 pandemic has altered the implementation schedule; the proposed changes are expected to be postponed until after the nation’s pandemic situation has stabilized.  Pending no additi onal major changes to the FAX network between the time that the analysis was conducted and the changes are made, the analysis presented in this report will remain valid.

APPENDIX A
Summary of Proposed Changes

FAX is continually evaluating its service to improve efficiency and optimize resources. After reviewing service since the Faster FAX network update, and with the availability of additional funding opportunities, FAX has proposed changes to five routes and the creation of a new Route 3, to be implemented in two phases, as funding becomes available. Table 1 summarizes the proposed service changes and implementation schedule, followed by route-by-route details.

Table 1: Summary of Proposed Service Changes
Route Description of
Revised Service
Origin and Destination of Revised
Service
Proposed Start
Date
Route 28 Dakota Crosstown From West Fresno via Manchester Transit Center to relocated County of
Fresno Department of Social Services
(DSS) campus at Dakota and Peach at
20 minute frequencies
August 2020
Route 45 Ashlan Crosstown From Central High School to Shields and Fowler at 45 minute frequencies
August 2020
New Route “3” Herndon Crosstown From El Paseo shopping center to Willow and Herndon at 60 minute
frequencies
August 2020
Route 20 El Paseo Shopping
Center/ McKinley
Crosstown
From El Paseo shopping center to
Fresno Yosemite International Airport
at 45 minute frequencies
January 2021
Route 12/35
Interline
Merge Olive
Avenue (Route 35)
and Inspiration
Park (Route 12)
Connecting Routes 12 and 35 at 30
minute frequencies
January 2021
Route 28
The current Route 28 serves West Fresno, Courthouse Park in Downtown, the Manchester Center, and travels briefly along Dakota Avenue before serving Fresno State University via First and Shaw. Proposed Route 28 retains the southern portion of the current alignment, but extends the segment on the Dakota Avenue corridor, serving the consolidated Fresno County Department of Social Services (DSS) office, scheduled to open in Fall 2020. The proposed route will maintain the existing route’s 20-minute frequency. This change is slated for implementation in Phase 1 (August 2020). The current and proposed alignments are shown in Figure 1 and Figure 2, respectively.

Summary of Proposed Service Changes

Figure 1: Current Route 28 Alignment
Figure 2: Pro
posed Route 28 Alignment
Route 45
The current Route 45 begins at Fowler and Shields, travels north to Ashlan Avenue, turns south at Blackstone Avenue to briefly serve McKinley Avenue before following Fruit Avenue north to Herndon, which it follows to Milburn. See Figure 3. Instead of deviating south before turning north, the proposed route simply follows Ashlan Avenue to Central High School – East Campus. See Figure 4. The new route improves frequencies from 60 minutes to 45 minutes. The Route 45 change is part of the first phase of the proposed changes, anticipated for implementation in August 2020.

Figure 3: Current Route 45 Alignment
Figure 4: Prop
osed Route 45 Alignment
New Route 3
The new Route 3 will serve Herndon Avenue from the El Paseo Shopping Center to Willow Avenue, including the section of Herndon Avenue currently served by Route 45. See Figure 5. The route will run at 60-minute frequency and is part of the first phase of proposed changes, anticipated for implementation in August 2020.

Figure 5: New Route 3 Alignment
Route 20
The central portion of Route 20 will stay the same under the proposed changes. However, instead of following Blackstone Avenue south to Downtown Fresno, the proposed Route 20 will continue east along McKinley Avenue to the Fresno Yosemite International Airport. On the other end of the route, Route 20 will follow Shaw Avenue to Brawley Avenue, before traveling along Bullard to Herndon Avenue, where it will connect with the new Route 3. See Figure 6 and Figure 7. The Route 20 change is part of the second phase of the proposed changes, anticipated for implementation in January 2021.

Figure 6: Current Route 20 Alignment
Figure 7: Prop
osed Route 20 Alignment

Route 12/3
5 Interline
The proposed change affecting Route 12 and Route 35 is interlining the two routes to optimize schedule efficiency. To support this change, Route 12 will no longer terminate with a turnaround loop at Shields Avenue, Clinton Avenue, and Blythe Avenue, instead continuing further east onto McKinley Avenue and connecting with the existing Route 35 at Marks Avenue. See Figure 8. The proposed Route 12/35 interline is part of the second phase of the proposed changes, anticipated for implementation in January 2021.

Figure 8: Proposed Route 12/35 Interline

APPENDIX B
2020 Rider Survey, English and Spanish

To complete this survey online, go to:
www.fresno.gov/faxoutreach

6. FAX has limited resources and must choose between service improvements. In order to add the bus services, how do you feel about the following:

Fresno Area Express (FAX) is considering making changes to several bus routes over the next two years. We have limited resources and may need to consider various trade-offs. Therefore, we want to hear directly from our passengers.

Please fill out this questionnaire and enter to win a $100 gift card! Strongly
Support Support
No
opinion
/ don’t
know Oppose
Strongly
Oppose
a. Removing some existing
bus service so that other
bus service can be
provided?
5 4 3 2 1
TRANSIT PASSENGER SURVEY. Please check, circle, or write in your answers. (El cuestionario en español se encuentra en la parte posterior.)

1. What route are you currently riding or did you last ride? ____________________ b. Removing some bus
service in areas served
by more than one route?
5 4 3 2 1

2. In an average week, how many times do you ride the bus? 1 2 3 4 5 6 7 c. Potentially requiring
transfers to reach more
places currently not
served by transit?
5 4 3 2 1

3. How often do you transfer among FAX buses?
Never Sometimes Always

4. How would you feel about adding new bus service… 7. If you had to choose, what would you prefer? (pick one) Strongly
Support Support
No
opinion
/ don’t
know Oppose
Strongly
Oppose
Service to more places across
the city, with less frequent bus
service and more transfers?

Service to fewer places across the
city, with more frequent bus
service and less transfers?
a. To Central High School (East)? 5 4 3 2 1 8. What is the primary language you speak at home? b. To the Fresno Yosemite
International Airport?
5 4 3 2 1 English Spanish Hmong Other:____________________

9. Which do you consider yourself?
c. To the Amazon and Ulta
Distribution Centers?
5 4 3 2 1 African American/Black Asian
White Native American/Indian
d. To the El Paseo Shopping
Center?
5 4 3 2 1 Hispanic Other: _______________________

10. What is your approximate annual household income?
e. To medical facilities on Herndon
Avenue?
5 4 3 2 1 Less than $10,000 per year $35,000 to $49,999 per year $10,000 to $19,999 per year $50,000 to $99,999 per year f. To Clovis Community College? 5 4 3 2 1 $20,000 to $29,999 per year $100,000 or more g. Along the Fig Garden Loop? 5 4 3 2 1 $30,000 to $34,999 per year Don’t know/prefer not to say

5. In what other areas do you feel new bus service should be considered? 11. What is your residential zip code? _________________________________ ____________________________________________________________________ 12 What is your approximate age? ___________________________________ Thank you for your feedback!
If you would like to enter a drawing to win a $100 gift card to Target or Walmart, please make sure that you have filled out ALL of the questions on this survey and the information below so that we can contact you if you win. FAX will highlight the winners in an upcoming FAX newsletter.

Name: _______________________________________
E-Mail Address: _______________________________
Phone Number: _______________________________
Today’s Date: _________________________________
Please return your questionnaire no later than March 6, 2020 by giving it to a FAX staff member or mailing it to the FAX office at: To complete this survey online,
scan the QR code:

FAX admi nistration
Attention: Surveys
2223 G Street
Fresno, CA 93706

Para completar esta encuesta en línea, vaya a:
www.fresno.gov/faxoutreach

6. FAX tiene recursos limitados y debe elegir entre mejoras de servicio. Para agregar los posibles servicios de autobús enumerados anteriormente, ¿cómo se sentiría acerca de ...

Fresno Area Express (FAX) está considerando realizar cambios en varias rutas de autobuses en los próximos dos años. Tenemos recursos limitados y es posible que necesitemos considerar varias opciones. Por lo tanto, queremos saber directamente de nuestros pasajeros. ¡Complete este cuestionario y devuelvalo para ganar una tarjeta de regalo de $ 100! Lo
apoyaría
fuerte-
mente
Lo
apoyaría
No
tengo
opinión
/ no sé
Lo
opondría
Lo
opondría
fuerte-
mente
a. ¿Eliminar algún servicio
de autobús existente para
que se pueda
proporcionar otro servicio
de autobús?
5 4 3 2 1
ENCUESTA DE PASAJEROS DE TRÁNSITO. Por favor marque, circule o escriba sus respuestas. (This questionnaire in English is on the other side.)

1. ¿En qué ruta está actualmente viajando o en que ruta viajó mas recientemente?
_______________
b. ¿Eliminar algún servicio
de autobús existente en
áreas servidas por más de
una ruta?
5 4 3 2 1

2. En una semana promedio, ¿cuántos días viaja en el autobús? c. ¿Potencialmente requiriendo traslados para
llegar a más lugares que
actualmente no reciben
servicios de tránsito?
5 4 3 2 1
1 2 3 4 5 6 7

3. ¿Con qué frecuencia se transfiere entre los autobuses de FAX? Nunca A veces Siempre

4. ¿Qué le parecería agregar nuevo servicios de autobús ... 7. Si tuviera que elegir, ¿qué preferiría? (Elegir uno) Lo
apoyaría
fuerte-
mente
Lo
apoyaría
No
tengo
opinión
/ no sé
Lo
opondría
Lo
opondría
fuerte-
mente
Servicio a más lugares de la
ciudad, con un servicio de autobús
menos frecuente, y con más
traslados.

Servicio a menos lugares en la ciudad,
con un servicio de autobús más
frecuente y con menos traslados.
a. ¿A “Central High School” (Este)? 5 4 3 2 1 8. ¿Cuál es el idioma principal que habla en casa? b. ¿Al aeropuerto internacional Fresno
Yosemite? 5 4 3 2 1
Inglés Español Hmong Otro:______________________

9. ¿Cuál se considera a si mismo?
c. ¿A los centros de distribución de
Amazon y Ulta? 5 4 3 2 1 Afroamericano/Negro Asiático Blanco Indio nativo americano
d. ¿Al centro comercial El Paseo? 5 4 3 2 1 Hispano Otro:_ _______________________ e. ¿A las instalaciones médicas en
Herndon Avenue? 5 4 3 2 1 10. ¿Cuál es su ingreso familiar anual aproximado? Menos de $10,000 por año $35,000 a $49,999 por año
f. ¿A Clovis Community College? 5 4 3 2 1 $10,000 a $19,999 por año $50,000 a $99,999 por año g. ¿A lo largo de “Fig Garden loop? 5 4 3 2 1 $20,000 a $29,999 por año $100,000 o más $30,000 a $34,999 por año No sé / prefiero no decir

5. ¿En qué otras áreas cree que debería considerarse un nuevo servicio de 11. ¿Cuál es su código postal residencial?_____________________________ autobús?_____________________________________________________________ 12 ¿Cuantos años tiene?______________ ______________________________ Gracias por sus respuestas.

Si desea participar en un sorteo para ganar una tarjeta de regalo de $ 100 para Target o Walmart, asegúrese de haber completado TODAS las preguntas de esta encuesta. FAX destacará a los ganadores en un próximo boletín de FAX.

Nombre: ____________________________________
Correo electrónico: ____________________________
Número de teléfono: ___________________________
Fecha: ______________________________________
Devuelva su cuestionario a más tardar el 6 de marzo de 2020 entregándolo a un miembro del personal de FAX o enviándolo por correo a la oficina de FAX a:

Para completar
esta encuesta en
línea, escanee el
código QR:

Administración de FAX
Atención: Encuesta
2223 G Street
Fresno, CA 93706

APPENDIX C
Analysis of 2020 Rider Survey for Title VI Service Equity Analysis

Analysis of 2020 Rider Survey for Title VI Service Equity Analysis FAX has proposed service changes designed to fully optimize the transit network. To better understand public opinion of the proposed changes, FAX designed and executed a survey, collecting results from mid-February through early March 2020. The survey’s function was to get a general sense of public opinion; the results were not validated for statistical significance.

For any major se
rvice change, the Federal Transit Administration (FTA) requires FAX to complete a Title VI equity analysis to determine if the proposed changes c reate a disparate impact or disproportionate burden for minority or low -income populations, respectively. The Title VI equity anal ysis for the service changes is based primarily on the 2018 Customer Satisfaction survey, but a summary of public outreach efforts and findings will be included in the report.

TMD completed high-level analysis of the outreach survey results, comparing minority responses to non- minority responses and low-income responses to non-low-income responses to determine if there were trends in support that correlated to minority or income status. The findings are summarized here.

Methodology
Each survey response was categorized as minority or non-minority based on the response to Question 9 of the survey (see below).

9. Which do you consider yourself?
African American/Black Asian
White Native American/Indian
Hispanic Other: _______________________
Responses
that indicated African American/Black, Asian, Native American/Indian, Hispanic, or Other were classified as minority. Responses that indicated White were classified as non-minority. Respondents who did not answer Question 9 were not included in the minority/non-minority analysis and were not included in the totals for this analysis.

Survey responses were categorized as low-income or non-low-income based on Question 10 of the survey (see below).

10. What is your approximate annual household income?
Less than $10,000 per year $35,000 to $49,999 per year $10,000 to $19,999 per year $50,000 to $99,999 per year $20,000 to $29,999 per year $100,000 or more
$30,000 to $34,999 per year Don’t know/prefer not to say Fresno cla
ssifies households earning below 150% of the federal poverty line as low -income. The survey did not collect information on household size, so the average household size for the City of Fresno, approximately 3 people, was applied to each income br acket to determine which are considered low- income. Responses indicating an income of $34,999 or less were classified as low-income, while responses indicating an income of $35,000 or more were classified as non- low-income. Responses of “d on’t know/prefer not to say” were not included in the low-income analysis.

March 12, 2020

Once each survey response was coded as minority or non -minority and low-income or non-low-income, two survey questions were analyzed: Question 4 and Question 6 (see below).

4. How would you feel about adding new bus service…
Strongly
Support Support
No
opinion /
don’t
know Oppose
Strongly
Oppose
a. To Central High School (East)? 5 4 3 2 1
b. To the Fresno Yosemite International
Airport?
5 4 3 2 1
c. To the Amazon and Ulta Distribution
Centers?
5 4 3 2 1
d. To the El Paseo Shopping Center? 5 4 3 2 1
e. To medical facilities on Herndon
Avenue?
5 4 3 2 1
f. To Clovis Community College? 5 4 3 2 1
g. Along the Fig Garden Loop? 5 4 3 2 1

6. FAX has limited resources and must choose between service improvements. In order to add the bus services, how do you feel about the following:

Strongly
Support Support
No opinion
/ don’t
know Oppose
Strongly
Oppose
a. Removing some existing bus
service so that other bus service
can be provided?
5 4 3 2 1
b. Removing some bus service in
areas served by more than one
route?
5 4 3 2 1
c. Potentially requiring transfers to
reach more places currently not
served by transit?
5 4 3 2 1
Strongly
Support and Support responses were grouped for each question, as were Oppose and Strongly Oppose. Then, responses were aggregated for minority and non -minority and low-income and non-low- income categories for comparative analysis.

March 12, 2020

Results: Minority/Non-Minority
Totals and percentages for each proposed change and tradeoff are summarized for minority respondents in Table 1 and non-minority respondents in Table 2. A comparison of minority and non-minority responses is provided in Table 3.

Table 1: Opinion on Service Changes, Minority Respondents Minority
Question Support or
Strongly Support
Oppose or
Strongly Oppose
No Opinion or
Don’t Know
4a: Central High School 472 77.3% 27 4.4% 112 18.3%
4b: Airport 490 80.2% 29 4.7% 92 15.1%
4c: Amazon/Ulta 466 76.3% 28 4.6% 117 19.1%
4d: El Paseo Shopping Ctr 481 78.7% 42 6.9% 88 14.4%
4e: Herndon medical facilities 521 85.3% 34 5.6% 56 9.2% 4f: Clovis Community College 492 80.5% 36 5.9% 83 13.6% 4g: Fig Garden Loop 481 78.7% 30 4.9% 100 16.4%
6a: Service Reductions 267 43.7% 159 26.0% 185 30.3%
6b: Eliminating Duplication 306 50.1% 138 22.6% 167 27.3% 6c: Transfers 435 71.2% 50 8.2% 126 20.6%
Table 2: Opinio
n on Service Changes, Non-Minority Respondents
Non-Minority
Question Support or
Strongly Support
Oppose or
Strongly Oppose
No Opinion or
Don’t Know
4a: Central High School 154 65.8% 11 4.7% 69 29.5%
4b: Airport 176 75.2% 8 3.4% 50 21.4%
4c: Amazon/Ulta 165 70.5% 8 3.4% 61 26.1%
4d: El Paseo Shopping Ctr 152 65.0% 34 14.5% 48 20.5%
4e: Herndon medical facilities 167 71.4% 18 7.7% 49 20.9% 4f: Clovis Community College 175 74.8% 11 4.7% 48 20.5% 4g: Fig Garden Loop 173 73.9% 16 6.8% 45 19.2%
6a: Service Reductions 114 48.7% 55 23.5% 65 27.8%
6b: Eliminating Duplication 148 63.2% 33 14.1% 53 22.6% 6c: Transfers 175 74.8% 13 5.6% 46 19.7%
March 12, 2020

Table 3: Comparison of Minority and Non-Minority Support of Service Changes Question
Support or
Strongly Support
Oppose or
Strongly Oppose
No Opinion or
Don’t Know
Minority
%
Non-
Minority
%
Minority
%
Non-
Minority
%
Minority
%
Non-
Minority
%
4a: Central High School 77.3% 65.8% 4.4% 4.7% 18.3% 29.5% 4b: Airport 80.2% 75.2% 4.7% 3.4% 15.1% 21.4%
4c: Amazon/Ulta 76.3% 70.5% 4.6% 3.4% 19.1% 26.1%
4d: El Paseo Shopping Ctr 78.7% 65.0% 6.9% 14.5% 14.4% 20.5% 4e: Herndon medical facilities 85.3% 71.4% 5.6% 7.7% 9.2% 20.9% 4f: Clovis Community College 80.5% 74.8% 5.9% 4.7% 13.6% 20.5% 4g: Fig Garden Loop 78.7% 73.9% 4.9% 6.8% 16.4% 19.2%
6a: Service Reductions 43.7% 48.7% 26.0% 23.5% 30.3% 27.8% 6b: Eliminating Duplication 50.1% 63.2% 22.6% 14.1% 27.3% 22.6% 6c: Transfers 71.2% 74.8% 8.2% 5.6% 20.6% 19.7%
Results: Low-Income/Non-Low-Income
The analysis was repeated based on income status categories (low -income and non -low-income). Low- income responses are aggregated in Table 4 and non-low-income responses in Table 5. A comparison of low-income and non-low-income responses is provided in Table 6.

Table 4: Opinion on Service Changes, Low-Income Respondents Low-Income
Question Support or
Strongly Support
Oppose or
Strongly Oppose
No Opinion or
Don’t Know
4a: Central High School 457 74.8% 26 4.3% 128 20.9%
4b: Airport 492 80.5% 25 4.1% 94 15.4%
4c: Amazon/Ulta 476 77.9% 23 3.8% 112 18.3%
4d: El Paseo Shopping Ctr 466 76.3% 49 8.0% 96 15.7%
4e: Herndon medical facilities 510 83.5% 36 5.9% 65 10.6% 4f: Clovis Community College 481 78.7% 30 4.9% 100 16.4% 4g: Fig Garden Loop 483 79.1% 27 4.4% 101 16.5%
6a: Service Reductions 284 46.5% 156 25.5% 171 28.0%
6b: Eliminating Duplication 329 53.8% 124 20.3% 158 25.9% 6c: Transfers 444 72.7% 40 6.5% 127 20.8%
March 12, 2020

Table 5: Opinion on Service Changes, Non-Low-Income Respondents Non-Low-Income
Question Support or
Strongly Support
Oppose or
Strongly Oppose
No Opinion or
Don’t Know
4a: Central High School 47 61.8% 4 5.3% 25 32.9%
4b: Airport 61 80.3% 3 3.9% 12 15.8%
4c: Amazon/Ulta 56 73.7% 1 1.3% 19 25.0%
4d: El Paseo Shopping Ctr 58 76.3% 4 5.3% 14 18.4%
4e: Herndon medical facilities 69 90.8% 0 0.0% 7 9.2%
4f: Clovis Community College 67 88.2% 2 2.6% 7 9.2%
4g: Fig Garden Loop 55 72.4% 5 6.6% 16 21.1%
6a: Service Reductions 34 44.7% 23 30.3% 19 25.0%
6b: Eliminating Duplication 49 64.5% 11 14.5% 16 21.1%
6c: Transfers 55 72.4% 7 9.2% 14 18.4%
Table 6: Compa
rison of Low-Income and Non-Low-Income Support of Service Changes Question
Support or
Strongly Support
Oppose or
Strongly Oppose
No Opinion or
Don’t Know
Low-
Income
%
Non-Low-
Income %
Low-
Income
%
Non-
Low-
Income
%
Low-
Income
%
Non-
Low-
Income
%
4a: Central High School 74.8% 61.8% 4.3% 5.3% 20.9% 32.9% 4b: Airport 80.5% 80.3% 4.1% 3.9% 15.4% 15.8%
4c: Amazon/Ulta 77.9% 73.7% 3.8% 1.3% 18.3% 25.0%
4d: El Paseo Shopping Ctr 76.3% 76.3% 8.0% 5.3% 15.7% 18.4% 4e: Herndon medical facilities 83.5% 90.8% 5.9% 0.0% 10.6% 9.2% 4f: Clovis Community College 78.7% 88.2% 4.9% 2.6% 16.4% 9.2% 4g: Fig Garden Loop 79.1% 72.4% 4.4% 6.6% 16.5% 21.1%
6a: Service Reductions 46.5% 44.7% 25.5% 30.3% 28.0% 25.0% 6b: Eliminating Duplication 53.8% 64.5% 20.3% 14.5% 25.9% 21.1% 6c: Transfers 72.7% 72.4% 6.5% 9.2% 20.8% 18.4%
March 12, 2020

Findings
Across the board, survey respondents were generally highly supportive of the proposed service changes listed in Question 4. Since Question 6 did not force respondents to choose or prioritize an option for re- allocating resources, some survey respondents may have indicated they were not supportive of any of these choices while still supporting the proposed service improvements. Across all groups, however, the results indicate willingness to make tradeoffs for the service additions.

Minority riders were more likely than non-minority riders to support adding new bus service to the locations listed in Question 4. Non-minority riders were more likely to respond “No Opinion/Don’t Know” for these additional service locations. Minority riders were generally less likely to support the resource tradeoffs in Question 6. The resource tradeoff with the greatest gap in support between minority and non-minority riders was eliminating duplicative routes (6b), with minority riders expressing less support for eliminating such services.

Low-income riders were more supportive of additional service to Central High School (East) than non- low-income riders and less supportive of adding service to medical facilities on Herndon Avenue or to Clovis Community College, compared to non-low-income riders. Each of the seven proposed service additions still garnered majority support among low-income riders. Similar to the findings in the minority analysis, 6b (eliminating duplicate services) was the tradeoff option with the greatest gap in support between low-income and non-low-income riders, with low-income riders expressing less support for eliminating duplicative services.

Overall, there were no significant differences in support between minority and non-minority riders and between low-income and non-low-income riders. There is no evidence from this survey that the proposed changes are unwelcome by Title VI populations or that the survey respondents perceive these changes to generate a disparate impact or disproportionate burden.

March 12, 2020

APPENDIX D
Proposed FAX Network Change Map

·|}þ41
!9
!3
!1
!39
!20
!20
!22
!26
!28
!28
!32
!33
!34
!34
!38
!38
!38
!41
!41
!45
!41
!58
!22
!26
!26
!45
!32
·|}þ99
·|}þ41
Barstow Ave
Marks Ave
Dakota Ave
Olive Ave
Gettysburg Ave
Clinton Ave
Kearney Blvd
Annadale Ave
Maple Ave
Butler Ave
Fruit Ave
Van Ness Blvd
Hughes Ave
Hayes Ave
MLK Blvd
Fig Ave
Central
High
School
Marketplace
at El Paseo
Department of
Social Services
Saint Agnes
Hospital
East Ave
Orange Ave
!20
!1 2 / 3 5
!1 2 / 3 5
!1 2 / 3 5
!1 2 / 3 5
·|}þ99
·|}þ41
·|}þ180
·|}þ180
·|}þ168
·|}þ180
·|}þ41
·|}þ99
·|}þ168
Fresno
County
Madera County
!3
!45
!58
!9
!1
!39
!38
!26
!34
!41
!32
!22
!33
City of
Fresno
City of
Clovis
First StShaw Ave
Cedar Ave
Palm Ave
Nees Ave
Bullard Ave
Belmont Ave
Marks Ave
Jensen Ave
West Ave
North Ave
McKinley Ave
Chestnut Ave
Shields Ave
Ashlan Ave
American Ave
Blackstone Ave
Clovis Ave
Fowler Ave
Polk Ave
Peach Ave
Blythe Ave
Elm Ave
Grantland Ave
California Ave
Shepherd Ave
Kings Canyon Rd
B St
Golden State Blvd
Weber Ave
Central Ave
Willow Ave
Copper Ave
Cornelia Ave
Whites Bridge Ave
Fresno St
Walnut Ave
Herndon Ave
Ventura St
Brawley Ave
Minnewawa Ave
Champlain Dr
Temperance Ave
Maple Ave
Airways Blvd
Figarden Dr
Friant Rd
Beymer Ave
Milburn Ave
Riverside Dr
Audubon Dr
Fancher Creek Dr
Sources: Esri, USGS, NOAA
Proposed FAX Network
\\Tmd-host1\gis\962_FresnoTitleVI_SEA\NetworkComparisons\fresnoFAX_2020_8.mxd Proposed Network
Proposed Network (Segment Addition)
Proposed Discontinued Segment
!12
!45
!45!45
!20
Jðc
J<
IIñ
Jð:

N
0 1 20.5 Miles
!12

APPENDIX E
Minority and Low-Income Communities Maps, Proposed
Network

·|}þ41
!9
!3
!1
!39
!20
!20
!22
!26
!28
!28
!32
!33
!34
!38
!38
!38
!41
!41
!45
!41
!58
!22
!26
!26
!45
!29
·|}þ99
·|}þ41
Barstow Ave
Marks Ave
Dakota Ave
Olive Ave
Gettysburg Ave
Clinton Ave
Kearney Blvd
Annadale Ave
Maple Ave
Butler Ave
Fruit Ave
Van Ness Blvd
Hughes Ave
Hayes Ave
MLK Blvd
Fig Ave
Central
High
School
Marketplace
at El Paseo
Department of
Social Services
Saint Agnes
Hospital
East Ave
Orange Ave
!34
!20
!1 2 / 3 5
!1 2 / 3 5
!1 2 / 3 5
!1 2 / 3 5
·|}þ99
·|}þ41
·|}þ180
·|}þ180
·|}þ168
·|}þ180
·|}þ41
·|}þ99
·|}þ168
Fresno
County
Madera County
!3
!45
!58
!9
!1
!39
!38
!26
!34
!41
!32
!22
!33
First StShaw Ave
Cedar Ave
Palm Ave
Nees Ave
Bullard Ave
Belmont Ave
Marks Ave
Jensen Ave
West Ave
North Ave
McKinley Ave
Chestnut Ave
Shields Ave
Ashlan Ave
American Ave
Blackstone Ave
Clovis Ave
Fowler Ave
Polk Ave
Peach Ave
Blythe Ave
Elm Ave
Grantland Ave
California Ave
Shepherd Ave
Kings Canyon Rd
B St
Golden State Blvd
Weber Ave
Central Ave
Willow Ave
Copper Ave
Cornelia Ave
Whites Bridge Ave
Fresno St
Walnut Ave
Herndon Ave
Ventura St
Brawley Ave
Minnewawa Ave
Champlain Dr
Temperance Ave
Maple Ave
Airways Blvd
Figarden Dr
Friant Rd
Beymer Ave
Milburn Ave
Riverside Dr
Audubon Dr
Fancher Creek Dr
Sources: Esri, USGS, NOAA
Proposed FAX Network; Low Income Communities
\\Tmd-host1\gis\962_FresnoTitleVI_SEA\Min_Pov\fresnoFAX_2020_abvAvg_POV4.mxd Proposed Network
Low Income
Half Mile System Buffer
Jðc
J<
IIñ
Jð:

N
0 1 20.5 Miles

·|}þ41
!9
!3
!1
!39
!20
!20
!22
!26
!28
!28
!32
!33
!34
!38
!38
!38
!41
!41
!45
!41
!58
!22
!26
!26
!45
!29
·|}þ99
·|}þ41
Barstow Ave
Marks Ave
Dakota Ave
Olive Ave
Gettysburg Ave
Clinton Ave
Kearney Blvd
Annadale Ave
Maple Ave
Butler Ave
Fruit Ave
Van Ness Blvd
Hughes Ave
Hayes Ave
MLK Blvd
Fig Ave
Central
High
School
Marketplace
at El Paseo
Department of
Social Services
Saint Agnes
Hospital
East Ave
Orange Ave
!1 2 / 3 5
!1 2 / 3 5
!1 2 / 3 5
!1 2 / 3 5
!34
!20
·|}þ99
·|}þ41
·|}þ180
·|}þ180
·|}þ168
·|}þ180
·|}þ41
·|}þ99
·|}þ168
Fresno
County
Madera County
!3
!45
!58
!9
!1
!39
!38
!26
!34
!41
!32
!22
!33
First StShaw Ave
Cedar Ave
Palm Ave
Nees Ave
Bullard Ave
Belmont Ave
Marks Ave
Jensen Ave
West Ave
North Ave
McKinley Ave
Chestnut Ave
Shields Ave
Ashlan Ave
American Ave
Blackstone Ave
Clovis Ave
Fowler Ave
Polk Ave
Peach Ave
Blythe Ave
Elm Ave
Grantland Ave
California Ave
Shepherd Ave
Kings Canyon Rd
B St
Golden State Blvd
Weber Ave
Central Ave
Willow Ave
Copper Ave
Cornelia Ave
Whites Bridge Ave
Fresno St
Walnut Ave
Herndon Ave
Ventura St
Brawley Ave
Minnewawa Ave
Champlain Dr
Temperance Ave
Maple Ave
Airways Blvd
Figarden Dr
Friant Rd
Beymer Ave
Milburn Ave
Riverside Dr
Audubon Dr
Fancher Creek Dr
Sources: Esri, USGS, NOAA
Proposed FAX Network; Minority Communities
\\Tmd-host1\gis\962_FresnoTitleVI_SEA\Min_Pov\fresnoFAX_2020_abvAvg_MIN4.mxd Proposed Network
Minority
Half Mile System Buffer
Jðc
J<
IIñ
Jð:

N
0 1 20.5 Miles

APPENDIX F
Full American Community Survey Data Tables

Disparate Impact Full Table
Existing Proposed Difference
Route Total
Population
Minority
Pop
Minority
%
Non-
Minority
Pop
Non-
Minority
%
Total
Population
Minority
Pop
Minority
%
Non-
Minority
Pop
Non-
Minority
%
Minority
%
Non-
Minority
%
Disparate
Impact
1 90,146 70,010 78% 20,136 22% 90,146 70,010 78% 20,136 22% 0% 0% No 3 New Route 49,495 25,120 51% 24,375 49% N/A N/A Yes
9 66,028 40,152 61% 25,876 39% 66,028 40,152 61% 25,876 39% 0% 0% No 12 (Interline) 37,177 29,661 80% 7,516 20% 91,064 74,433 82% 16,631 18% 2% -2% No 20 65,031 48,529 75% 16,502 25% 96,827 74,330 77% 22,497 23% 2% -2% No 22 106,364 79,699 75% 26,665 25% 106,364 79,699 75% 26,665 25% 0% 0% No 26 95,323 70,641 74% 24,682 26% 95,326 70,642 74% 24,684 26% 0% 0% No 28 80,524 58,428 73% 22,096 27% 59,718 44,986 75% 14,732 25% 3% -3% No 32 69,264 54,163 78% 15,101 22% 69,264 54,163 78% 15,101 22% 0% 0% No 33 47,619 42,657 90% 4,962 10% 47,619 42,657 90% 4,962 10% 0% 0% No 34 82,517 62,554 76% 19,963 24% 82,517 62,554 76% 19,963 24% 0% 0% No 35 (Interline) 55,248 46,045 83% 9,204 17% 91,064 74,433 82% 16,631 18% -2% 2% No 38 104,106 81,669 78% 22,437 22% 104,106 81,669 78% 22,437 22% 0% 0% No 39 59,763 47,671 80% 12,092 20% 59,763 47,671 80% 12,092 20% 0% 0% No 41 101,073 82,817 82% 18,257 18% 101,073 82,817 82% 18,257 18% 0% 0% No 45 100,973 60,712 60% 40,261 40% 75,604 53,121 70% 22,482 30% 10% -10% No 58 25,309 11,578 46% 13,731 54% 25,309 11,578 46% 13,731 54% 0% 0% No System
Total 474,113 345,052 73% 129,062 27% 503,156 36,2775 72% 140,381 28% -1% 1% No

Disproportionate Burden Full Table
Existing Proposed Difference
Route Total Pop
Low-
Income
Pop
Low-
Income
%
Non-
Low-
Income
Pop
Non-
Low-
Income
%
Total
Population
Low-Income
Pop
Low-
Income
%
Non-
Low-
Income
Pop
Non-
Low-
Income
%
Low
Income
%
Non-
Low-
Income
%
Disproportionate
Burden
1 90,146 45,649 51% 44,496 49% 90,146 45,649 51% 44,496 49% 0% 0% No 3 New Route 49,495 9,909 20% 39,586 80% N/A N/A Yes
9 66,028 26,243 40% 39,785 60% 66,028 26,243 40% 39,785 60% 0% 0% No 12 (Interline) 37,177 14,718 40% 22,459 60% 91,064 45,728 50% 45,335 50% 11% -11% No 20 65,031 30,987 48% 34,044 52% 96,827 43,940 45% 52,887 55% -2% 2% No 22 106,364 51,160 48% 55,204 52% 106,364 51,160 48% 55,204 52% 0% 0% No 26 95,323 44,125 46% 51,198 54% 95,326 44,126 46% 51,201 54% 0% 0% No 28 80,524 39,119 49% 41,405 51% 59,718 29,264 49% 30,454 51% 0% 0% No 32 69,264 34,701 50% 34,563 50% 69,264 34,701 50% 34,563 50% 0% 0% No 33 47,619 31,631 66% 15,988 34% 47,619 31,631 66% 15,988 34% 0% 0% No 34 82,517 39,847 48% 42,670 52% 82,517 39,847 48% 42,670 52% 0% 0% No 35 (Interline) 55,248 31,340 57% 23,908 43% 91,064 45,728 50% 45,335 50% -7% 7% No 38 104,106 51,661 50% 52,445 50% 104,106 51,661 50% 52,445 50% 0% 0% No 39 59,763 28,531 48% 31,232 52% 59,763 28,531 48% 31,232 52% 0% 0% No 41 101,073 51,389 51% 49,684 49% 101,073 51,389 51% 49,684 49% 0% 0% No 45 100,973 36,668 36% 64,306 64% 75,604 32,091 42% 43,513 58% 6% -6% No 58 25,309 4,284 17% 21,024 83% 25,309 4,284 17% 21,024 83% 0% 0% No System
Total 474,113 211,775 45% 262,338 55% 503,156 218,458 43% 284,698 57% -1% 1% No

Fresno Area Express Title VI Plan

APPENDIX R: FAX TITLE VI FARE EQUITY ANALYSIS

Fresno Area Express Title VI Plan

This page intentionally blank.

FAX

FRESNO AREA

EXPRESS
■TMD

TRANSPORTATION

MANAGEMENT &
DESIGN, INC.

City of Fresno Department of
Transportation/Fresno Area Express
Title VI Fare Equity Analysis:

New Fare Structure
August 2021
Prepared By:

Overview
In compliance with Title VI of the Civil Rights Act of 1964, the Federal Transit Administration (FTA) requires all transit agencies that receive federal funding to monitor the performance of their systems, ensuring services are made available and/or distributed equitably. One component of ensuring compliance is performing an equity analysis for all fare changes and any major service changes to determine its impact on minority (race, color, or national origin) and low-income populations.

Fresno Area Express (FAX) is the primary fixed -route transit operator in Fr esno and is operated and administered by the City of Fresno, California. FAX has proposed a fare change, reducing the cost of a base fare from $1.25 to $1.00. Passes and Reduced Fares are also proposed to be reduced by a similar amount on both fixed route service and Handy Ride, FAX’s paratransit service . FAX is also considering removing restrictions from its transfer policy.

This Title VI analysis will:
• Evaluate how the proposed fare changes may impact low-income and minority populations, and • Identify strategies to avoid, minimize, or mitigate any disproportionate burdens, disparate impacts, or any potentially negative outcomes.

Relevant Policies
This fare equity analysis was completed in accordance with FTA regulations outlined in FTA Circular 4702.1B, “Title VI Requirements and Guidelines for Federal Transit Administration Recipients.” The circular requires this analysis to ensure or minimize any disparate impact on minority populations or disproportionate burden on low-income populations.

Disparate Impact Definition
Refers to a facially neutral policy or practice that disproportionately affects members of a group identified by race, color, or national origin, where the recipient’s policy or practice lacks a substantial legitimate justificatio n and where there exists one or more alternatives that would serve the same legitimate objectives but with less disproportionate effect on the basis of race, color, or national origin. (FTA C 4702.1B, Chap. I-2)
Disproportionate Burden Definition
Refers to a neutral policy or practice that disproportionately affects low-income populations more than non-low-income populations. A finding of disproportionate burden requires the recipient to evaluate alternatives and mitigate burdens where practicable. (FTA C 4702.1B, Chap. I-2) The circular requires that there be a fare equity analysis completed for any change in fares or in fare media. Each transit agency is responsible for establishing what differential is considered a disparate impact or disproportionate burden.

Disparate Impact Policy
A disparate impact exists if a major service change, fare change, or fare media change requires a minority population to bear adverse effects by 20 percent or more than the adverse effects borne by the general population in the affected area.

r-------r-,
Disproportionate Burden Policy
A disproportionate burden exists if a major service change, fare change, or fare media change requires a low-income population to bear adverse effects by 20 percent or more than the adverse effects borne by the general population in the affected area.

FAX’s Title VI Program was adopted in 2019. FAX has also recently completed three other Title VI analyses, one for the Faster FAX network in 2016, one for a proposed smart card in 2018, and one for a series of service changes in 2020. This Title VI analysis will apply Title VI policies in a manner consistent with these earlier analyses.

Existing Conditions
Due to the COVID-19 pandemic FAX temporarily suspended the collection of fares for six months between March 1 and August 31, 2021. The fare structure prior to the suspension in fares is detailed in Table 1.

Table 1: Existing Fare Structure
Fixed-Route Buses
Fare Price
Base Fare $1.25
Reduced Fare* $0.60
Children Under 6 Free
10 Ride Card $11.25
10 Ride Card - Reduced Fare* $6.00
31-Day Pass $48.00
31-Day Pass - Reduced Fare * $24.00
Transfers Free**
Handy Ride
Fare Price
Base Fare (single ride) $1.50
Monthly Pass $48.00
* Reduced fare is available to seniors 65 and older with a valid ID, Medicare cardholders, and persons with disabilities with a valid ID.
** Transfers must be requested at time of purchase, permit up to 2 transfers, and are valid for 90 minutes.

Base Fares and Reduced Fares can be paid on the bus in cash or bought in advance as 1 Ride Cards for the same price. Up to two free transfers are included with a single paid fare (on any fare media), allowing passengers to utilize up to three buses/routes to complete their one-way trip. Transfers can only be made where routes intersect and are not valid for layovers or return trips. Transfers should be requested at the time of boarding and are valid for 90 minutes from the time issued.

Proposed Changes
FAX is proposing to reduce fares across all fare types. The proposed fare structure is detailed in Table 2.

Table 2: Proposed Fare Structure
Fixed-Route Buses
Fare Price Percent
Change
Base Fare $1.00 -20%
Reduced Fare* $0.50 -17%
Children Under 6 Free 0%
Children 7-12 Free -100%
Military and Veterans, with valid ID Free -100%
10 Ride Card $9.00 -20%
10 Ride Card - Reduced Fare* $4.50 -25%
31-Day Pass $36.00 -25%
31-Day Pass - Reduced Fare* $18.00 -25%
Transfers Free** 0%
Handy Ride
Fare Price Percent
Change
Base Fare (single ride) $1.25 -17%
Monthly Pass $36.00 -25%
* Reduced fare is available to seniors 65 and older with a valid ID, Medicare cardholders, and persons with disabilities with a valid ID.
** Transfers must be requested at time of purchase, and permit unlimited transfers for up to 90 minutes.

The proposed fare changes bring base and reduced fares better in line, so that all reduced fare prices, regardless of pass type, is half the cost of the equivalent base fare, and establish new categories for free rides, including for children between 7 and 12 years old and for veterans and active members of the military.

Fare Equity Analysis
At its core, a fare equity analysis demonstrates that a transit agency has considered the consequences of a proposed policy that is facially neutral but may result in a disparate impact on minority riders or a disproportionate burden for low-income riders. The FTA’s recommended methodology for performing a fare equity analysis begins with determining the number and percent of users of each fare type and evaluating the differences between minority users and non-minority users and low-income and non-low- income users. Next, the analysis should evaluate the impacts of the proposed changes to determine if there is a disparate impact or disproportionate burden. Finally, altern atives must be evaluated, and mitigation strategies offered to prevent or mitigate any potential burden.

Whereas either population (from the U.S. Census) or ridership data can be used for a service equity analysis, the FTA recommends using ridership survey data whenever possible for fare equity analyses. The customer survey data helps an agency determine if minority and/or low -income riders are disproportionately more likely to be burdened by changes in fares.

FAX is proposing to reduce fares. This may not seem like an obvious equity concern, and across-the-board fare reductions do benefit all riders. However, a fare equity analysis is necessary to ensure the benefits of the fare reduction are not going disproportionally to non-minority and non-low-income communities.

Fixed Route
The following questions from the 2018 Customer Satisfaction Survey were analyzed for the fixed route fare equity analysis:
• Fare Type: How do you normally pay your fare? (1) Cash, (2) 1-Ride Card Regular, (3) 1-Ride Card Reduced, (4) 10-Ride Card Regular, (5) 10-Ride Card Reduced, (6) 31-Day Pass Regular, (7) 31-Day Pass Reduced, (8) Other, please specify.
• Demographics, Ethnicity: Which of the following most closely describes your ethnic background? (1) Hispanic, (2) White/Caucasian, (3) African American/Black, (4) Asian/Southeast Asian - please specify national origin or Asian ethnic group, (5) American Indian, (6) Pacific Islander, (7) M iddle Easterner, (8) other/please specify.
• Demographics, Household Size : Including yourself, how many people live in your household? (Blank space for entering a number.)
• Demographics, Income: Which of the following categories best describes your total household income in 2013, before taxes? (1) less than $10,000 per year, (2) $10,000 to $19,999, (3) $20,000 to $29,999, (4) $30,000 to $39,999, (5) $40,000 to $49,999, (6) $50,000 to $74,999, (7) $75,000 to $99,999 per year, (8) $100,000 or more per year.

All respondents who indicated a race/ethnicity other than Non -Hispanic White/Caucasian were considered a minority for purposes of this analysis. If a respondent indicated more than one race/ethnicity, they were considered a minority. Furthermore, if a respond ent indicated “other,” they were considered a minority. Records where the respondent did not answer the race/ethnicity question were excluded from the disparate impact analysis, as their minority status could not be determined. 1 FAX’s definition of low-income is any person whose median household income is at or below 150 percent of the federal poverty line. The federal poverty guidelines issued by the U.S. Department of Health and Human Services were used as the basis for determining low-income status. See Table 3. Utilizing the survey questions related to household income and number of persons per household, each survey respondent was coded as low -income (below 150 percent of the poverty line) or non- low-income (above 150 percent of the poverty line) according to
Table 4, below. For ranges where a significant portion of the range fell below 150 percent poverty line, the entire range was classified as low -income/”below” to ensure no low -income individuals were mistakenly classified as non-low -income. Households with 13 or more members making more than $100,000 were considered low-income for the same reason. 1 If these respondents did not answer the race/ethnicity question but did answer the questions related to household size and income, they were still included in the disproportionate burden analysis. The FTA directs recipients to analyze disparate impact and disproportionate burden separately.

- - - - - -
Table 3: 2018 Poverty Guidelines for the 48 Contiguous States and D.C.

Persons in
Family/Household
Poverty
Guideline
150 Percent of
Poverty Guideline
1 $12,140 $18,210
2 $16,460 $24,690
3 $20,780 $31,170
4 $25,100 $37,650
5 $29,420 $44,130
6 $33,740 $50,610
7 $38,060 $57,090
8 $42,380 $63,570
9 $46,700 $70,050
10 $51,020 $76,530
11 $55,340 $83,010
12 $59,660 $89,480
Table 4: Low-Income Status by 2018 FAX Customer Satisfaction Survey Categories (Below or Above 150 Percent of Federal Poverty Guideline)
Reported Annual Household Income in 2018
Persons in
Household
Less than
$10,000
$10,000
$19,999
$20,000
$29,999
$30,000
$39,999
$40,000
$49,999
$50,000
$74,999
$75,000
$99,999
$100,000
or More
1 Below Below Above Above Above Above Above Above
2 Below Below Below Above Above Above Above Above
3 Below Below Below Above Above Above Above Above
4 Below Below Below Below Above Above Above Above
5 Below Below Below Below Below Above Above Above
6 Below Below Below Below Below Above Above Above
7 Below Below Below Below Below Below Above Above
8 Below Below Below Below Below Below Above Above
9 Below Below Below Below Below Below Above Above
10 Below Below Below Below Below Below Above Above
11 Below Below Below Below Below Below Below Above
12 Below Below Below Below Below Below Below Above
13+ Below Below Below Below Below Below Below Below2
The breakdown of fare type by minority and non-minority populations are in Table 5. 2 Only one survey record fell in this category. Even if the household has an income over 150 percent of the poverty line, since the exact income is not known, the person was categorized as low -income to ensure no low -income respondents were not counted.
5

-
- - -
-
Table 5: Breakdown of Fare Type by Minority/Non-Minority Fare Percent
Minority
Percent
Non
Minority
Minority
Burden
Cash 82% 18% 0%
1-Ride Card Regular 85% 15% 3%
1-Ride Card Reduced 75% 25% -7%
10-Ride Card Regular 78% 23% -4%
10-Ride Card Reduced 86% 14% 4%
31-Day Pass Regular 81% 19% -1%
31-Day Pass Reduced 71% 29% -11%
Other 85% 15% 3%
All Riders 82% 18%
The breakdown of fare type by low-income and non-low-income populations are in Table 6.

Table 6: Breakdown of Fare Type by Low-Income/Non-Low-Income Fare Percent
Low Income
Percent
Non Low
Income
Low Income
Burden
Cash 88% 12% 0%
1-Ride Card Regular 90% 10% 2%
1-Ride Card Reduced 94% 6% 6%
10-Ride Card Regular 87% 13% -1%
10-Ride Card Reduced 95% 5% 7%
31-Day Pass Regular 89% 11% 1%
31-Day Pass Reduced 89% 11% 1%
Other 86% 14% -2%
All Riders 88% 12%
Across all fare types, the minority burden and low -income burden are below 20 percent, meaning the fare equity changes does not meet the disparate impact or disproportionate burden thresholds set by FAX. Additionally, the proposed fare changes are all relatively similar, ranging between 17 and 25 percent decreases. The difference between the largest and smallest fare change is 8 pe rcent, considerably less than the 20 percent threshold.

The expansion of free fares to children between 7 and 12 and to veterans and active members of the military is a 100 percent fare decrease , which could potentially result in a disparate impact or disproportionate burden. The expansion of the free fares for children is not a Title VI issue, as they can be assumed to follow the same demographic patterns as riders as a whole.

FAX has not collected data on active military and veteran riders. However, ACS does collect demographic data on veterans that can provide some information on potential Title VI impacts. In the City of Fresno,

54.4 percent of veterans are non- minority, versus 31.9 percent of all city residents. This difference is greater than 20 percent and indicates that there is a potential disparate impact in providing free fares to veterans. There is also potential for a disproportionate burden, as 11.2 percent of veterans fall below the federal poverty line, compared to 22.5 percent of all city residents. There isn’t enough data available to determine what percent of veterans fall below 150 percent of federal poverty line, but the difference is large enough that it could be a potential issue.

The limited data makes it impossible to accurately de termine if there is actually a disparate impact or disproportionate burden, as it is possible that the demographics of active military and veteran riders is much closer to overall rider demographics. Additionally, there are many other transit agencies that provide reduced or free fares for active military members and veterans, suggesting that this is not a significant equity issue. However, to ensure that there is not a disparate impact or disproportionate burden caused by this policy, FAX will include a qu estion on military and veteran status on the next FAX rider survey, to be conducted in Spring 2022. FAX will use data from this to ensure there is no disparate impact or disproportionate burden caused by providing free fares to active military members and veterans.

Regarding the potential transfer policy change, FAX is considering simplifying its transfer policy by removing the limit of the number of buses a rider can transfer to, as well as the ability to back ride or continue traveling on the same route, and instead, allowing unlimited transfers within 90 minutes. Under both the current policy and the proposed policy, transfers will remain free and must be requested when the rider purchases a ticket. Transfers also must be made within 90 minutes.

As both the current and proposed policy have a 90-minute time limit, all trips currently made using a single fare will not change. In addition, riders will be able to use a single fare for return trips on the same route made within the 90 -minute time limit. This will benefit all riders making short er trips. The proposed transfer policy change will also not result in a disparate impact or disproportionate burden, as it benefits all riders.

In summary, most of the fare changes for the fixed route services do not result in a disparate impact or disproportionate burden, and mitigation measures do not need to be considered for these changes.

Only the free fares for active military members and veterans may potentially cause a disparate impact or disproportionate burden and will require additional data.

Handy Ride
The data for Handy Ride is less comprehensive than the data for fixed route service. Although there was a customer satisfaction survey conducted in 2018, there is not enough data to properly divide respondents into low-income and non-low income groups, due to inexact household sizes and a limited number of income brackets . Nonetheless, there are some conclusions that can be drawn from looking at the demographic data collected as part of the survey. The following questions from the 2018 Customer Satisfaction Survey were analyzed for the Handy Ride fare equity analysis:
• Demographics, Ethnicity: Which of the following most closely describes your ethnic background? (1) Hispanic, (2) White/Caucasian, (3) African American/Black, (4) Asian/Southeast Asian- please specify national origin or Asian ethnic group, (5) American Indian, (6) Pacific Islander, (7) Middle Easterner, (8) other/please specify.
• Demographics, Household Size : Including yourself, how many people li ve in your household? (Blank space for entering a number.)
• Demographics, Income: Which of the following categories best describes your total household income in 2013, before taxes? (1) less than $10,000 per year, (2) $10,000 to $19,999, (3) $20,000 to $29,999, (4) $30,000 to $39,999, (5) $40,000 to $49,999, (6) $50,000 or more. 61 percent of Handy Ride customers are a minority, compared to 82 percent of fixed route riders. This is greater than a 20 percent difference, and means that there could potentially be a disparate impact.

However, the Handy Ride fare reductions are in line with the fare reductions on the fixed route service,

at 17 percent for a basic fare and 25 percent for a 31-day pass. As a result, there is no disparate impact because the cost burden on Handy Ride customers is similar to fixed-route customers.

Although the data limitations prevent an accurate breakdown of low-income and non-low-income Handy Ride customers, there is enough information to compare Handy Ride service to fixed route s ervice. 70 percent of Handy Ride customers have a household income of $19,999 or below, which is classified as low-income regardless of household size. Although the percentage of low -income Handy Ride users is likely much greater, the difference between 70 percent and the 82 percent of fixed route riders, meaning there is not a disproportionate burden. Regardless, there is no disproportionate burden as the Handy Ride fare reductions are in line with fixed route service.

Public Participation and Outreach
FAX conducted public outreach throughout the month of August 2021 to inform riders of the proposed fare changes and solicit feedback. A virtual workshop was held on August 25th at 5 pm. on the Fresno FAX Facebook and YouTube pages. In addition, FAX held 14 pop-up events at the highest ridership stops in the FAX system in order to reach the greatest number of people. The 14 pop-ups were scheduled at different days and times, and include:

Friday, August 13, 2021
• Inspiration Park: 10:30 a.m. to 12 noon,
served by Route 12
• Riverside-El Paseo: 1 to 2:30 p.m., served by
Routes 3 and 20
• Brawley-Walmart: 2:30 to 4 p.m., served by
Routes 9, 12, and 20
Monday, August 16, 2021
• Walnut-California: 2 to 3:30 p.m., served by
Route 38
Tuesday, August 17, 2021
• Cedar-Ventura BRT Station: 9 to 11 a.m.,
served by Routes 1 and 38
• Weldon-Blackstone BRT Station: 1 – 2:30 p.m., served by Routes 1 and 20 Thursday, August 19, 2021
• Cedar-Shaw: 12 noon to 1:30 p.m., served by Routes 9 and 38 Monday, August 23, 2021
• Manchester Transit Center: 10 a.m. to 12 noon, served by Routes 1, 28, 41 Tuesday, August 24, 2021
• A & B Shelters at Courthouse Park & Van Ness BRT Station: 9 to 11 a.m., s erved by Routes 1, 22, 26, 28, 32, and 34
• El Paso-Blackstone BRT Station: 12:30 to 2 p.m., served by Routes 1, 26, 32, 38, and 58 Wednesday, August 25, 2021
Figure 1 - FAX Pop - Up Event

• Shaw-Blackstone BRT Station: 10 a.m. – 12 noon, served by Routes 1 and 9 Thursday, August 26, 2021
• L Shelter at Courthouse Park: 9 to 11 a.m., served by Routes 22, 26, 32, 34, and 38 Monday, August 30, 2021
• Clovis-Kings Canyon BRT Station: 8:30 to 10 a.m., served by Routes 1 and 22 • Chestnut-Kings Canyon BRT Station: 10:30 a.m. to 12 noon, served by Routes 1 and 41 Both the virtual workshop and series of pop-up events were held in both English and Spanish, and a sign- language interpreter provided interpretation at the virtual workshop.

In addition to the workshop and pop-up events, FAX undertook an extensive advertising effort in English and Spanish to inform riders about the fare changes as well as inform them about the workshop and events. This advertising effort included distribution of flyers, audio and visual announcements onboard buses, decals on fareboxes and on FAX’s schedule guide, newspaper advertisements, information at bus rapid transit stops, information at transit center kiosks, social media posts, the FAX newsletter, and information on the FAX webpage. FAX provided opportunities for input by providing comment cards and pencils at the pop-up events and by promoting the [email protected] e-mail address, in addition to the regular FAX phone number (559 -621-RIDE) and fillable PDF compliment and complaint forms on the “Contact Us” page of the FAX web site ( www.fresno.gov/fax). FAX’s detailed marketing campaign is included in Appendix A.

Comments collected from riders and the general public on the proposed fare changes are included in Appendix B. In conversation with FAX staff, riders expressed appreciation for the six months of free fares and understood why fares needed to be reinstated. The lower fares, and the decreased prices for 10-day and 31-day passes were popular, with the free fares for active military members and veterans especially popular. Comments received via comment cards were very similar, expressing support for the lower fares.

In addition to comments on the fare changes, riders also expressed appreciation for FAX service more broadly, and for FAX staff for providing information on the fare changes in both English and Spanish.

Conclusion
FAX has proposed reducing fares by 17 to 25 percent across all fare types on both fixed route and Handy Ride services, as well as expanding free fares to children under 12 and to active military members and veterans. Due to the consistency of fare reductions across all fare types and due to the relatively similar rates at which low-income and non-low-income and minority and non-minority individuals use different fare types, no disparate impact or disproportiona te burden was found on fixed route service due to the fare reduction. There was also no disparate impact or disproportionate burden found for Handy Ride services, for similar reasons. Proposed changes to the transfer policy were also found not to have a disparate impact or disproportionate burden, as no existing trips will cost extra, and all riders will benefit from the less restrictive transfer rules.

The expansion of the free fare policy to active military members and veterans was found to have a potential disparate impact and disproportionate burden, but there was not enough data to confirm this.

FAX will therefore collect this data as part of the next rider survey, in Spring 2022, and use the results to determine if the policy will cause a disparate impact or disproportionate burden.

details on these fare changes, attend a Live Virtual Workshop on Fresno FAX's Facebook and VouTube pages on Wednesday, August 25 at 5 p.m., or come to a FAX pop-up tent event around the city.
• Walnut-California bus stop: Monday, August 16, 2 p.m. • Weldon BRT Station: Tuesday, August 17, 1 p.m.
• Cedar and Shaw bus stops: Thursday, August 19, 12 noon • Manchester Transit Center: Monday, August 23, 10 a.m. • Courthouse Park, Van Ness BRT Stations: Tuesday, August 24, 9 a.m. • El Paso BRT Station: Tuesday, August 24, 12:30 p.m.
• Courthouse Park, L Shelter: Thursday, August 26, 9-11 a.m. • Clovis BRT Station: Monday, August 30, 8:30 a.m.

Para obtener mas detalles en estos cambios de tarifas, asista a un taller virtual en vivo en las paginas de Facebook y YouTube de Fresno FAX el miercoles 25 de agosto a las 5 p.m., o asista a un evento de FAX en paradas de autobuses por toda la ciudad.
• Parada de autobus de Walnut-California: lunes 16 de agosto a las 2 p.m. • Estacion BRT de Weldon: martes 17 de agosto a las 1 p.m. • Parades de autobus Cedar y Shaw: jueves 19 de agosto a las 12 del mediodia • Centro de Transito de Manchester: lunes 23 de agosto, 10 a.m. • Courthouse Park, estaciones de BRT de Van Ness: martes 24 de agosto, 9 a.m. • Estacion BRT de El Paso: martes 24 de agosto, 12:30 p.m. • Courthousf' Park, Refugio L: jueves 26 de agosto, 9-11 a.m. • Estaci6n R~T
(fP. C!o1Ji~: !,m~$ ~Q d~ ~~~s,o, ~:i!n 1a.:n.

Appendix A: Informational and Outreach Materials
Flyers in English and Spanish posted onto the FAX web site home page informing passengers of new fares and promoting the virtual workshop and the pop-up events:

Fares to be reinstated
starting September 1st
Dollar rides throughout
the City of Fresno
For details on these fare changes, attend a Live Virtual Workshop on Fresno FAX's Facebook and YouTube pages
on Wednesday, August 25 at 5 p.m., or come to a FAX
pop-up tent event around the city.
• W.lnut-Califomla bus stop: Monday, August 16, 2 p.m.
• Weldon BRT Station: Tuesday, August 17, 1 p.m.
• Cedar and Shaw bus stops: Thursday, August 19, 12 noon • Manchester Transit Center: Monday, August 23, 1 o a.m. • Courthouse Park, Van Ness BRT stations: Tuesday, August 24, 9 a.m. • El Paso BRT Station: Tuesday, August 24, 12:30 p.m.
• Courthouse Park, L Shelter: Thursday, August 26, 9 a.m. • Clovis BRT Station: Monday, August 30, 8:30 a.m.

FAX

FRESNO AREA

EXPRESS
For details, scan the QR code or visit f ~
www.fresno.gov/lower-fares/ @FresnoFAX

GOVERNMENT SERVICES DOING BUSINESS
FAX: Fresno Area ExP-ress
Plans, Reports, & Notices
Plans, Reports, & Notices
New Fare Structure
Outreach on The Fax
ADA Transition Plan
FAX Disadvantaged
Business Enterprise
(DBE) FY21 Tnenn,al
Goal Setting
FAX - Notice of
Funding Availability
(NOFA)
Title VI of the Civil
Rights Act of 1964
Ensuring Equal
Access to FAX
Services
J
New Fare Structure
Fares to be reinstated starting September 1st
Dollar rides throughout the City of Fresno. For additional details, visit the Fares and Passes webpage. In addition:

Reduced fares are available for seniors, people with
disabilities, and Medicare card holders, with valid ID.

Children 12 and younger ride for free.

Active military and veterans ride for free, with valid ID. 31-day passes and 10 Ride Cards are available at discounted rates.

For details on these fare changes, scan the QR code, visit the FAX Fares and Passes webpage, attend a Live Virtual Workshop on Fresno FAX's Facebook and You Tube pages on Wednesday,
August 25, 2021, at 5 p.m., or come to a FAX pop-up tent event at one of the following 14 locations.
cm
Las tarifas se restablaran
a partir del 1 de Septiembre
Viajes de $1 por
toda la ciudad
Para obtener mas detalles en estos cambios de tarlfas,
aslsta a un taller virtual en vivo en las paginas de
Facebook y YouTube de Fresno FAX el miercoles 25 de
agosto a las 5 p.m., o asslsta a un evento en
paradas de autobuses por todo la ciudad
• Parada de autobUs de Walnut-California: lunes 16 de agosto a las 2 p.m. • Estaci6n BRT de Weldon: mart.es 17 de agosto a la 1 p.m. • Paradas de autobUs Cedar y Shaw: jueves 19 de agosto a las 12 del medlodla • Centro de Tritnsito de Manchester: luncs 23 de agosto, 10 a.m. • Courthouse Park, estaclones de BRT de Van Ness: martes 24 de agosto, 9 a.m. • Estacl6n BRT de El Paso: martes 24 de agosto, 12:30 p.m. • Courthouse Park, Refugio L: jueves 26 de agosto, 9 a.m. • EItacl6n BRT de Clovis: lunes 30 de agosto, 8:30 a.m. ~

FRESNO AREA

EXPRESS
Para obtener mas informaci6n, f Cl
escanee el c6digo QR o visite ~
www.fresno.gov/lower-fares/ @Fresno FAX
Additional flyers in English and Spanish posted onto the FAX web site home page:

Clicking on the flyers led to the following information on the Plans, Reports, & Notices page:

AREA

EXPRESS
For additional info.
scan QR code
Fares to be reinstated starting September
1st. Dollar rides throughout the City of
Fresno. In addition:
• Reduced fares are available for seniors,
people with disabilities, and Medicare
card holders, with valid ID.
• Children 12 and younger ride for free.
• Active military and veterans ride for free,
with valid ID.
• 31-day passes and 1 o Ride cards are
available at discounted rates.

For details on these fare changes, visit the FAX website at fresno.gov/lower-fares, attend a Live Virtual Workshop on Fresno FAX's Facebook and YouTube pages on Wednesday, August 25, 2021 at 5 p.m., or come to a FAX pop-up tent event. • Walnut-Galifornia bus stop: • Courthouse Park, Van Ness BRT Station:

Monday, August 16, 2 p.m. Tuesday,August 24, 9 a.m.
• Weldon BRT Station: • El Paso BRT Station
Tuesday,August 17, 1 p.m. Tuesday, August 24, 12:30 p.m. • Cedar and Shaw bus stops: • Courthouse Park, L Shelter:

Thursday, August 19, 12 noon Thursday, August 26, 9:00 a.m. • Manchester Transit Center: • Clovis BRT Station:

Monday, August 23, 1 0 a.m. Monday, August 30, 8:30 a.m.

Advertisement run in The Advocate Newspaper on July 30, 2021:

AREA

EXPRESS
Las tarifas se restableceran a partir del 1
de septiembre. Viajes de $ 1 por toda la
ciudad. Ademas:
• Hay tarifas reducidas disponibles para
personas mayores, personas con
discapacidades y titulares de tarjetas de
Medicare, con identificacion valida.
• Los niiios menores de 12 aiios viajan gratis.
~ Para obtener inforrnaci6n adicional,
E escanee el c6digo QR
• Los militares activos y las veteranos viajan
gratis, con una identificacion valida.
• Los pases de 31 dfas y 10 tarjetas de viaje
estan disponibles a tarifas con descuento.

Para obtener mas detalles sobre estos cambios de tarifas, visite el sitio web de FAX, asista a un taller virtual en las paginas de Facebook y YouTube de Fresno FAX el mier­ coles, 25 de agosto de 2021 a las 5 p.m., o asista a un evento de FAX en varias paradas de autobuses por toda la ciudad.
• Parada de autobus de Walnut-califomia: • Courthouse Park, estaciones de BRT de VanNess:
lunes 16 de agosto a las 2 p.m. martes 24 de agosto, 9 a.m. • Estacion BRT de Weldon: • Estacion BRT de El Paso:
martes 17 de agosto a la 1 p.m. martes 24 de agosto, 12:30 p.m. • Paradas de autobus Cedar y Shaw: • Courthouse Park, Refugio L:
jueves 19 de agosto a las 12 del mediodfa jueves 26 de agosto, 9-11 a.m. • Centro de Transito de Manchester: • Estacion BRT de Clovis:
lunes 23 de agosto, 1 O a.m.

Advertisement run in “La Vida en el Valle” Newspaper on August 4, 2021:

~~"' FRESNO AREA
.-~EXPRESS
Fares to be reinstated,
starting September 1st
FAX_ is committ~ to ensuri~g t_h~t ~ individual is excluded from panicipation in, denied the benefits of, or s~bject~ t.o d1scnm1nat1on under its programs or services, on the on the basis of race, color, .or na~•~al .on~1n, as required by Title VI of the Civil Rights Act of 1964. FAX promotes full and fair part1c1pation 1n the transportation decision-making process and welcomes all ideas. @FresnoFAX
~~"' FRESNO AREA
.-~EXPRESS
Las tarifas se restableceran
a partir del 1 de septiembre
. FAX se compr~~ete a garantizar que ninguna persona quede excluida de participar se 18 n1eguen las be~f1c10s o ~ le discrmine en virtud de sus programas a servicios, por m~tivos de raza, color u ongen nac1onal, ~~ lo_ exige el Tfh.Jlo V1 de la Ley de las Derechos Crviles de 1964. FAX p~mueve la part1c1pac16n plena y justa en el proceso de tomar decisiones relacionadas con el transporte y da la bienvenida a todas las ideas. @FresnoFAX
'
Flyers in English and Spanish distributed at the 14 Pop-Up Events at Heavily Used Transit Stops:

FAX

FRESNO AREA

EXPRESS
New Fare Structure
Effective September 1, 2021
Fixed Route Fares:

Cash Fare - One Way ....... $1.00
Cash Fare - One Way - Reduced Fare~ .. ..... .50¢
1 Ride Card.......................................... . ..... $1.00 1 Ride Card - Reduced Fare~ .................................................................................. 50¢ 10 Ride Card .................................................................................... $9.00 1 O Ride Card - Reduced Fare~ .............................................................................. $4.50 31-Day Pass .................................................................................. $36.00 llnlimitedrides.
31-Day Reduced Fare* Pass ............................................................................... $18.00 Unlimited rides.

Transfers
All tares entitled fJJ one tree /Jans/er. Tr,ns/e/S may be used for a maximum of two bus dlanges. *Reduced Fare
Seni0/3 /65 YliiilS or older) whh valid IH
People with disabilities with valid ID.

Medicare can! holders wifl1 ,a/id Ill.

Handy Ride*:

Basic Rate for ADA-Certified Persons - One-Way .................................... $1.25 Monthly Flash Pass for ADA-Certified Persons•~········ ..... $36.00 'Personal care at/Iindantl ride tree when atJ:ompanying an ADA-certified pe!30n w/Jo has paid the appmpriate tare. .. Maximum 60 one.way IJiflS per month.

Children 12 and younger .................... . . ............................................. FREE Children under 6 must be accompanied lrt an adult
Active Military and Veterans with valid ID. ............................. . ........ FREE FAX Public Outreach
E•XPRESS Comment Card
Name: ombre:

Address: Oiraccidn:

City: State: Zip: Cludad:

Email: Corrao electrdnico:
&tlldo:

FAX

FRESNO AREA

EXPRESS
Tarifas de Ruta Fija:

Nueva Estructura de Tarifas
Efectivo el 1 Septiembre de 2021
Tarifa en Efectivo- Un Solo Viaje ......................................................................... $1.00 Tarifa en Efectivo - Un Solo Viaje - Tarifa Reducida* ......................................... 50¢ 1 Tarjeta de Viaje............... . .. ............. .......... ... . . ...... .. $1.00 1 Tarjeta de Viaje - Tarifa Reducida*. . ............................... 50¢ 10 Tarjetas de Viaje.......... . ...... $9.00
1 O Tarjetas de Viaje - Tarifa Reducida* ............................................................. $4.50 Pase de 31 Dfas ............ . ............. $36.00
Viajesilimit.dos.

Pase de 31 Dfas - Tarifa Reducida~ ................................................................... $18.00 Viajesilimirados.

Transbordes
Toda, las rad/as lienen dem:ho a on /Jal1Sboll/e gratuito. los tnnsborlles se plllflen u#lizar para on maxima de dos cambias de a/JIJJ/Jii1 *Reduced Fare
Pe/Sonas m.yrJreS (65 aiios o mis) CIJ/1 ilientilicacion vJlida.

Pe/SOnas con discapacidad con identiffcacion vJlida.

Titulares de t,idet.s de Medicare con identificacion vJlida.

Handy Ride*:

Tarifa basica para personas certificadas por la ADA - Un Solo Viaje ........ $1.25 Pase Flash Mensual para Personas Certificadas por la ADA~ .................. $36.00 'los asistentes de euidado person,/ Yiai1n gratis cuando acompat,,n, on, person, certilicllfl JJOl il fJ1A que ha pag,do ll ~ri1' odecuada ~Maximo 60 Yiajes de ida por mes
Ninos menores de 12 anos .... GRATIS
los nifios menores de 6 afios deben ir acompan.dos de un aduha Militares Activos y Veteranos con ldentificaci6n Valida ................................. GRATIS C6dlgo postal
Representing Organization or Agency: Ropres ntando cull Ofll-.ctOn o ogor,a :

Comments:

Vlstt www.tnmo..govnax for l1IDl1I lnflrmaUon
FAX 1s committed to ensuring that no lnd1v.cluaJ 1s exduded from part.ie1pat1on 1n, demed the benefrts of, or sub,ected to <llsaimmatiOn under 1ts pro~ms or services, on the basis of race, color or nat1omd ongm, as required by ntle VI of the Qv1I Rights Act of 1964. FAX promotes lul and lair participation m t.l'le transportation decision-making process and welcomes aJI ideas.

Wtlill-.Irwuga,o'lu,nalllsw .. llblu:iln
FAX oe cornprameu, a garMtmlr Que nmgtr1a l)er,ona IP,Jede exct 1io, de pS11~ar. se le nieQuen tJ1 beneftcl01 o se le d1scnmme en Vlrtud dews. programas o serv,oos, par ITlOtivc$ de mza, tdar u anger. nac1onal coma la exl,e etnM,VJ deb Lsy de las Oeracl>os C-.-1,s de 1964.FAX prll!l'll ..... I, particlpac16n pf,]na y IJSla en el proce10 de tcmar dl!ClliKIOl!IS reladcnadas con el lran;port• y Ila I• b1,nven1ila a lodas las .i .. ,.

Flyers with New Fare rates in English and Spanish distributed at the 14 Pop -Up Events at Heavily Used Transit Stops, posted onto the FAX web site, and posted onto the buses:

Comment Cards provided at Pop-Up Events:

FRESNO AREA

EXPRESS
FAX @FresnoFAX 0
•
fresno.gov/lower-fares FRESNO AREA
~ .

EXPRESS
Fares to be reinstated starting September 1st. Las tarifas se restableceran a partir del 1 de septiembre Dollar rides throughout the City of Fresno Viajes de $ 1 por toda la ciudad • Reduced tares are avallable tor seniors, people with dlsabllltles, • Hay tarlfas reducldas dlsponlbles para personas mayores, personas con discapacidades y titulares de tarjetas de Medicare, con and Medicare card holders, with valld ID. identlficaci6n vallda. • Chlldren 12 and younger ride tor free. • Los nlfios menores de 12 afios vlaJan gratis. • Active mllltary and veterans ride for free, with valid ID. • Los mllltares actlvos y los veteranos vlaJan gratis, con una ldentlflcacl6n vtillda.
• 31-day passes and 10 Ride Cards are available at discounted rates. • Los pases de 31 dias y 1 O tarjetas de viaje estan disponibles a tarifas con descuento.

Banner hung at Manchester Transit Center:

Placard posted on all buses informing transit riders of rate reinstatement in English and Spanish:

One Dollar. One Fresno. FAX IS BACK!
Starting September 1, 2021, ride more for less!
For details and additional new fares, visit fresno.gov/lower-fares Un d61ar. Un Fresno. iFAX HA VUELTO!
A partir del 1 de septiembre de 2021, viaje mas por menos! Para obtener mas detalles, visite el sitio web de FAX en fresno.gov/lower-fares Starting September 1, 2021,
Handy Ride cash fares will be
reduced from $1.50 to $1.25.

A partir del
1 de septiembre de 2021,
las tarifas en efectivo de Handy
Ride se reduciran de $1.50 a $1.25.

BRT Poster Patch in English and Spanish added to system map stanchions at all BRT stations:

Text of Bus Audio Announcements played in buses in English and Spanish; played from 8/1/21 to 9/18/21:

English: Starting September 1, 2021, FAX will reinstate fares. For details, visit fresno.gov/lower-fares.

Spanish: A partir del 1 de septiembre de 2021, FAX restablecerá las tarifas. Para obtener más detalles, visite fresno.gov/lower-fares.

Flyer posted onto Handy Ride vehicles in English and Spanish:

ALL PASSENGERS must wear
protective facial coverings (cloth or paper
masks) on FAX buses and in public places
AVISO
TODOS LOS PASAJEROS deben usar
cubiertas faciales protectoras
(mascaras de tela ode papel) en los buses de
FAX y en los lugares publicos
childr•n uncl•r aa• two •nd anyone with I mitdical condition that pr.eh.~•• WNring of• mnk ar• u.mpt.

Los nfffos metk>fff di: dOd anosy c11111qu1er ~rsona COft WM c-ondlcl6n midlca que lmplda el uso dlt 11na mascara no t>eCUJran usar Ill m.tsc.ra.

FAX Offices - HouRs, srnv1cEs

MANCHESTER TRANSIT CENTER
3HO N. Blaehto,ie A,..,. F"rMn,c,, CA 93728
eloofa; Mcnday~riday 8 un.- 4 pm.

Ayallablt S.rvloM:
•FAX!)Js.lRoutclnlormatlon
0 Sllll10utW- Butl'lil.UM,Sm<ldui.GuidM
-TaiiiScrip-SignUp.loiScripSaics
• FAX IOc:ar.:h- 1\1-, Dl.lll'".ate
• Handv Ride 10 Carcil • Duplicate
,R~F1n1CN1ific.ttior,
-COmplainl/ComplimentFormt• F'iekUp.DropOff
•HandvRideAf)f)licaliori1-Pi(:kUp.DropO•

HANDY AIDE CENTER
4•88 N. 8l•ck$tone ..,...._, Frest10, CA nne
HoiJra; Mood.oy-Thu~ 8 1.m. - S pm.

Frioay8a.m.-~:00p.m.

Ava1tat11, S•MCN·
•HandvRldclnfo,mllllon
, Hinely ll'idf. "-ppli.-...ian1 - Pir.k Up, Dmp Oft
-M -HimdyRldeOrlentadoo
•Hllndyll'idalDCMffl-N­
•lost&.f'OUndltem1•IJ'IQuir,.Piekl19

FAX ADMINISTRATIVE OFFICE

2.22:S G Street, Fresno CA 9370&
Moors; Mond8y-Fl'ld8Y8 e.m. - ◄ p,m
8Ylil1tll1 S1t00Cn·
,A(lmir,i:5tr.tiveFunctiQl'I$

TO DAKOTA AVE

FRESNO AREA

EXPRESS

TO SHIELDS AVE
Oficinas de FAX - HoRAs, sERv1c1os
CENTRO DE TRI.NS/TO OE MANCHESTER
3590 N.BlecbfooeAw. ~ CA 9.'112'6
Abierio~~,,~desdelllsB1.111hest1
IM4p.m.

St:flficiesQnponWu·
• lnlwm11<:i6n de rl!WMOWJ de FM
•Plinflldllvema.-pasesdea.1/tobw,~ .,,.,,...
· r.,n&;,rip-~.~,n~r.nScnp
, T31'j,e/Mdt:~dt!/FAX:11uelll?$,.
wplQdn
•T~~i<Je,rli(,ucidndeHllndyfficM;
duplad..s
-~~t.fihreducid#i
,Fl'.lltllUlllnosdQ~cump/ido:fflCO(JtW,dajer
. .4pli,;«~~ lffndy Ridi,; ~t,,'; •;.

CENTRO DE HANDY RIOE
«&aN..SJ«:laront/'Ai,,e,.~CA9J726
Hot111io:L~•jueale5dti8em.e5p.m.
~rk:Be.me4pm.
s,nicimPY<><>olbh,-.
-~tk~nflyl?ide
,St,JicifrJdc$(!cHandyRidc­
Par11~,,_,..dcja,,paraproce!ltr
,0,ientac,dndtoH.mdyRida
• !ujctn ck kkmtifiaK;i6n de Handy AAk -
r,,jc1e!m11Mis~
•A11kt1lo.lpwiltlosy1111CMll'adm­
~Arrkt1Sasf!MillrtCOfJM

OFJCINAS ADMINISTRATIVAS DE FAX
UUGSlrffl,FresnoCA93106
Han· 1.inn, l'irmH rlr.S am.• 4pm.
!fM®ID4oonlbln;
•F11nc:ior,nadminisrr;,rt1w,,
ERXPR ESS Scan to do"'.nlo~~ free A~p ► f1j f ~
scanear para descargar la aphcac1on gratwta
www.fresno.gov/fax • 559.621.7433 MyFAXBus @FresnoFAX
Kiosk insert placed at Manchester Transit Center kiosk in English and Spanish:

ALL PASSENGERS must wear
protective facial coverings (cloth or paper
masks) on FAX buses and in public places
AVISO FAXrnRE'ss
TODOS LOS PASAJEROS deben usar
cubiertas faciales protectoras
(mascaras de tela o de papel) en los buses de
FAX yen los lugares publicos
Chiklr.n under~ two and anyon• with a mlfdil:41 oondition ttiat pr!Klucf.N w.aring of a mask ... uempt.

Los nmos IMnorH ~ dos et1o1 y cuelqaler /»fMlflll con une e«>dkl6/I m4dke que lmpJM el uso de un., mutan, no Mcnlf»n uur M ,nnc.,.., FAX Offices - HouRs,sERv1cEs

MANCHESTER TRANSIT CENTER
Je90 N. Bleckttone Ave., FtMOO,CA 93728
iiov<s:Mond'),'·Friday81.m.-..ip.m.

Aveilebl1Serviot-1:
•FAX8uslROUltlnformation
·S....O..tl.t-Bus~s..htd~l9G11id"
-Taxi3crip-SignUp.TaxlScripS:3Ns
•FMID~,-No:w,Clu~,..,.
•HllnclyRid•IDCartil•Duplicaa
•A.di;oedfer.C•rtifii;,tion
, OOmplaintlO;implim•nt form,. P'idt Vp. [)n;,p OIi
• Hendyflld•,l,,PC)licatlon1-Pick Up, Drop Off

HANDY RIDE CENTER
4489 N, 01,chtcne A ..... F,--,o, CA 13U6
Hcurs:Mcncl11~Thul'$0d,yB11.m.-5p,m.

Frldarea.m.-4:00p.m.

AV11it1bl1 S.MCM:
•H.:lndyRidelnlormaticn
,H,ondyRid.App1~1-Plck.Up,DropOff,
P~H
-Hand)'RldaOricmllllon
•HflndyRi(ltlDC.rd'$-Ntw
, Losl & fo,md Items- lr1qulry, Pick Lill

FAX ADMINISTRATIVE OFFICE
2223 CJ St••"'-F.-.sno CA 9370&
tt«n; Monday-Friday 8 am. • 4 p.m.

AJt1it1bl1srorioe1·
,Admini9tr&li,,.func:ticn,
Police Dept.

FUSO
Education
Center
Post
Office

BUS SHELTER L
R£FUGIOL

OUTSIDE I AFUEBA
EASTBO\Ji'AI.ESTE
NORTii~iNORTC

WESTSIDE TRANSIT

BUS SHELTER L

REFUGIOL

INSIDE I AQENTRQ
~ '--,---~---,, r.o.sraoue11t£s1r
~ l'fORTHBOUNDIAL NORTE County Hall
o €:) or Records
'cl
Fresno
Sheriff 8::~Wouse BUS SHELTER B
Depl COURTHOUSE REFUGIOB

SOUTHBOUND/ AL SUR

A PARK&
,.L ~ ~ ,..L
OdlO
ffi
~Club
One
~-=---~ BUS SHELTER A

REFUGIO A
NORTI-IBOVNOl ... l NORTE
soo
SOUTHEAST TRANSIT FR■SNOARl!A

EXPRESS
Oficinas de FAX - HORAs, sERv1c1os

CENTRO DE TRANSITO DE MANCHESTER
3590 N. 81.ichrone.Aw. Flwmo, CA "128
.Abitrlodell.wles11'Mrrw1de3/de/M81.m.~
...,,,.

SMyk/qfOltpoolb/n·
• lmormK/Wt de fllW.rldtibus de FN<
•PiJmxJdllvunt-':pH,f/Sdfl~guiall
"'""""" . Tu'~ -f/eg('11Te~. Vffitn dt, Tui Scrip
•Tl/)9t&1dtldtm1fi':.acioodtlFAX:/1119V&\
-
• Ta,jet.sdllld9ffl,bo1611drksnd)-Rlfh;
-
,Crrtffaciondet.rifl;reducid•
.fMIIIJlaridsdttqwjalwmpJida:~Mjat
•~detfendyffidr:r~.de;.

CENTRO DE HANDY RIDE

44.U N. 8/adtstotM Ai.. FrNno, CA "r.111
~ric:wtl<!sttfa-s<M.!&m..115;,m.

V"Mm1t1dlllltt.m.1t4f)Jl'I.

SflO?A:91AA9911ibi'ot·
.~dt,HMdy flfdti
•SCJiciflldndll~ndy~­
Panrcooga,por,dc.j.Jr,pataproct!Slll
•Drimw~OOdefflfl<irllAA­
•Ta/jffllsdllldwrv!ar:iood9HandfRMI·
Te~SflUIMMtolllmenlr
.A.m.:.1.,/ol~yllflC<Wlil.U.­
Pragtmln.Am:ulol/JllfllfOCOfJOf
OFICINAS ADM!NISTRATIVAS DE FAX
22tJ9StreetmsnoCAW06
~S:LUM31vitmetfk811,,n,114;,.m
s.wklos P/@ffib/111·
•Fll/lC,la1191,-(fm/nmratMK
FRESNO AREA Scan to download free App ~~ f ~
EX p RESS Escanear para descargar la aplicaci6n gratuita ► ~ www.fresno gov/fax• 559.6217433 MyFAXBus @FresnoFAX
Kiosk insert placed at A, B, and L Shelters at Courthouse Park in Downtown Fresno in English and Spanish:

FAX

FRESNO AREA

EXPRESS
@FresnoFAX
fiu;ebook som/fco&ooe.u: 0
TWftttt c:orn/fcc&nofAX 0
What's New at FAX, July 2021
;July 28. 2021
FAX Releases New Safety Video
The safety of our transit riders and employees is top priority at FAX! We have rele.:iscd .:i video to show our passengers wh.:it we are doing to protect everyone's safety. To sec the video, please go to:
hllos·//www facebook com/FresnoEax/videos/499328234627063/ Inspiration Park: 10:30 a.m. to 12 noon, served by Route 12 Riverside-El Paseo: l to 2:30 p.m., served by Routes3 and 20 • Brawley Walmart: 2:30 to 4 p.m., served by Routes 9, 72, <md 20 Monday August 16 2021
• W.:ilnut-California: ? to 3:30 p.m., served by Route 38 Tuesday Auaust 17 2021
• Ced.:ir Ventura BRT St.ition: 9 to 17 a.m., served by Routes land 38 • Weldon-Blackstone BRT Station: ·1 - 2:30 p.m .. served by Routes I and 20 Thursday August 79 2021
• Cedar-Shaw: ·12 noon to '1:30 p.m., served by Routes 9 and 38 Monday Aum,&t 23 2021
• Manchester Transit Center: 'JO a.m. to ·12 noon, served by Routes 1, 28, 41 Tuesday Auaust 24 2021
A & B Shelters at Courthouse Park & Van Ness BRT Station: 9 to 17 a.m., served by Routes I, 22. 26, 28, 32, and 34
El Paso-Blackstone BRT Station: ·12:30 to 2 p.m., served by Routes ·1, 26. 32, 38, and 58
Wednesday August 25 2027
Shaw-Blackstone BRT Station: ·10 a.m. - 12 noon. served by Routes I and 9 Live Virtual Workshop: S p.m., Fresno FAX Face book and You Tube pages
Ihursduy August 26 2021
• L Shelter at Courthouse Park: 9 to 11 a.m., served by Routes 22, 26, 32. 34, and38
Monday August 30 2021
Clovis-Kings Canyon BRT Station: 8:30 to 10 a.m., served by Routes 1 and 22 Fares to be reinstated starting September l"
Dollar rides throughout the City of Fresno. For additional details, visit fresnq.gov/lower-fares/. In addition:

Reduced fares are available for seniors, people with disabilities, and Medicare card holders, with valid ID.

Children 12 and younger ride free.

Active military and veterans ride for free, with valid ID. 31-day passes and 10 Ride Cards arc available at discounted rates.

To learn more about fare changes, attend a Live Virtual Workshop on Fresno FAX'S Eacebook and You Tube pages on Wednesday, August 25, 2021 at 5 p.m., or come to a FAX pop-up tent event at one of the 14 locations described below.

Remember: Mask up on FAX buses to help keep our passengers and drivers healthy.

FAX Title VI Fare Equity Analysis and Public Outreach
Dates, Locations, and Times
Starting on September 1, 2021, Fresno Arca Express will resume collecting fares on FAX buses. Also on this day, our regular fare will be reduced from $1.25 per ride to $1.00. Other rares are being reduced accordingly. As a result, FAX will be conducting a Title VI Fare Equity Analysis to ensure that changes to the transit fares are consistent with Title VI policies defined by the Federal Transit Administration (FT/\).

Beginning Friday August 73, 2021, FAX will conduct 74 pop up events at the most heavily utilized stops within the FAX fixed-route transit network and one virtual workshop on Fresno FAX'S Facebook and You Tube pages lo engage with the public and receive feedback. Pop-up and virtual workshop event dates, times, and locations are listed below.

Friday August 13 2027
• Chestnut-Kings Canyon BRT Station: 10:30 a.m. to 12 noon, served by Routesl and 41
We hope to see you there!
A reminder about COVID-19 rules at FAX
In January 2027, President Joe Biden signed Executive Order 13998 imposing a mask requirement for all travelers on U.S. public transportation systems, including rail, van. bus, and motorcoach services, to mitigate the risk of COVID-19.The Transportation Security Administration (TSA) has extended face mask requirements across all transportation networks through September 13, 202'1.

As a courtesy, we remind our passengers about FAX rules th.:it help protect riders and drivers.
vehicles.

Passengers are required to wear facial coverings at all times, as are visitors to any indoor transit facilities like the rAX Handy Aide office. rAX and Handy Ride
continue to operate on a regular schedule. Passenger
capacity restrictions were lifted on Monday, June 2l
2021, for both FAX and Handy Ride.

For fixed-route service, FAX requests passenger self­
screen;for Handy Ride, screenings are conducted at the
time of reservation and again when boarding the
Do not board the bus if you:

Have a rever fl00.4F), reel warm, or reel chills
Have a persistent cough, sore throat. or runny nose
I lave had contact or spent time with a suspected or known COVID-19· infected individual.

If you meet any of these conditions, go home immediately and self-isolate.

July 2021 – “What’s New At FAX” newsletter announcing Fare Reinstatement and Title VI Outreach in English:

Posted on the FAX website in English and Spanish and sent to subscribers of the FAX email newsletter containing 322 subscribers.

FAX
@FresnoFAX
n FRESNO AREA
~--~o EXPRESS
Novedades de FAX, julio de 2021
28 de julio de 2021
FAX lanza un nuevo video de seguridad
:I a seg . .ridad de nuestros pasajeros y emplead~ del tmnsporle p.'Jblico es la maxima prioridad en I-AX! Lenzamos un video par;; mostrarle a nuestros paxijeros lo q.10 est a mos hucicndo pare: protegor la ~u ridud de todos.

Pata vet el video, vaya a·
bllns/tw:Nw frcdxx1k rom/frcsnof;K/yidc;:os/499V82½§27063/ • Chestnut-Kings Canyon BRT Statlor,: 10:30 a.m. to 12 noon, served by Routes I and 41
We hope to see you there:

A reminder about COVID-19 rules at FAX
In January 2021, 1--lresidentJoe ~iden signerl l-xec11tive Oeder li99D imposing a mask reql,irement for all traveler!. on U.S. public transportation !.}'!,tems, lncludlng rail, van. bus, and motorcoach selVices, to mitigate the risk of COVID 19.Thc Tru □ :zoorluli20Scg1rj)vAdmini:stcrtioo fTSAJ h.:scxtcndcd fucc rnask r1..•quircm<..'f1L-..:cross ull lrar15porlulion r1ctwork:; Lhrough Scplcmbcr 13, 2021.

As (l courle!>y, WC rernirid OJt pi.15..-.Cngers aboJl FAX rl.les Lhi.!l help proled riders and drivers.
vehicles.

Passengers are required to wear racial coverings at all times, as are -..l$itors to any indoor transit facilities llke the I-AX Hilndy Ride office. I-AX und Hundy Ride
continue to operate on a regi...lar schedJle. flassenger capacity restrictions were lifted on Monday, June 21,
2021, for bolh FAX ilnd I lundy Ride.

For fixed-route service, FAX requests pc1ssenger self­
scr1.·cn; ror 11..indyRidc. :;cr<.'(:tiings urccond .. cl<.'<f .il lt1c timP. of reservation and r.igain when boarding thP.

Do not board the bus it yoo:
ll;ivc., rcvcr (100.4F), fcclw;!rm,or feel chills
Have a persi!:tent COl,gh, !.Ofe throat, or r.,nny nor.e Have had contact or spent time with a s.ispected or knO'Nn COVIL)-19- infe<:Led indiViduaL
If you meet any of these conditions, go home immediately end self-isolate.

T 1esday A JQ 1SJ T7 2021
• Ceoar-Ventura BIU Station: 9 a.m~ served by Acutes 1 arid 38 • Weldon-Blackstone BRT Station:l p.m .. serveo by Route!. 1 and 20 lb1usday A 1011st 19 2021
• Cecar-Shaw: 12 noon, sel'Ved by Acutes 9 and 38
Mcndav Cua Jal 23 2021
• Munchcslcr Trum,it Center: 10 u.rr., served by Routes l, 28, 47 T 1ec...dav A JO m 24 2021
• A & 13 Sht.'llcrs al Courlhousc Park & Van Ness ORT Stillion: 9 u.m., served by Acutes l, 22. 26, 28. 32. and 34
• [I Pilso 81ilckslonc OAT Stillion: 12:30 p.m., scrvcJo by Roulcs l. 26. 32. 38. and SB
Wednesday AuaJst 25 2021
• Sha',-,:-Black!.tor-.e-Al1T Statio": 10 a.m., !.erved by 11oute!. 1 a nc 9 • Live Virl,wl Work:;hop: 5 p.rn Ercsrm FAX FTdxxJk Pwc ;ino ~ Eogo
Thursday luaus 26 2021
• L Shelter ill Covrlhousc P.irk: 9 tl,m .. served by Roulcs 22, 26, 32. 34, und 38 Monday 6Ja ;,1g 30 2021
• Clovis Kings Canyon ORT Stution:8:30 u.rr, served by Routcsl uno 22 • Chestnut-Kings Canyon l:H~ I Station: 10:..SO a.m .. servec by ~o;.1tes I and 41 We hope lo see yoJ Lhe,e!
No aborde el autobUs si:
• Ticnc ricbrc f)00.4 F).sc sicnlc c.:rlicnlc o sicnlcc:;c.1lo/'rios • I icnc tos pcrsistcntc, dolor de gurguntu o sccrcd6n nuSill • Ha tenido contacto o ha pasado tiempo con l.na persona infectada c:on COVID-19 !'.o!:pe!Chosi'!I o c:onocida.

Si cum pie con alg ... na de estas condiciones, regrese a casa inmediatamente y r.ifslese.

Cstamos usando t-acebook (wwwfacebookcorn/1-resoot:AX/\ y lwitter fw.ywtwittercoml[renorAX) en ·@rresnorAX" para c:omunicar la informac16n IT\ds reciente relacionada con COVID-19. Para obtener informuci6n .:dicion.:I del.i)llud<>, visilc cl silio 'NCb de la ci .. d.:Jd de Fresno en YM(t,'fresno goyy el sitio 1Neb de FAX en wtttt'fTesoo gpy/fAX Inspiration Park: 10:30 a.m. to 12 noon. served by Route 12 11iverside-EI Paseo: 1 to 2:30 p.m., served byl10l.tes 3 and 20 Rrawley-Walrnarl: /:30 lo 4 p.m., served by l101JtP.s 9. 1/, and ?O Monday August 16. 2021
• Wulnut Culifomiu: 2 lo3:30 p.m .. served by Roule 38
J ICSdilY AUQ\l'il 12 202)
• Cedar-Venti...ra ~~I Station:9to II a.m, served by ~ootes I and J8 • Weldon-Blackstone BRT Station: 1 - 2:30 p.m., served by Routes 1 and 20 Tb\ rfzday A 191151 )9 2021
• Cedar-Shaw12 noon tol:30 p.m, served byl1oi...tes'land 38 Monday AY9U5t 7.3 2021
• Mam:h<.'Slcr Transil Ccnl1.'f: 10 a.m. lo 12 noon, served by R{)ulcs 1, ?8, 41 T;,1e§day AY9Ust24 202]
• A & 1:3 Sholtcrs ut Courthouse 1--lark & V.:n Ness l:3R I Stu lion: 9 to II u.m .. served by Roulcs 1, 22, 26. 28, 32, .:nd 34
• Fl Par.o-Rlack...,tone Rl1T Station: 1/:30 to/ p.m., served by Routes 1, /6, 32,38,andSB
WednfSdav Aun 1-;12•, 2021
• Shaw-Rl,i<:kstone RRT Stalion: 10 ;,.m. - 1/ noon, served by Ro., Les 1 and 9 • Live Virlu.::I Work:;hop; 5 p.m., Ftc!ir10 FAX F.:ccbook ;:md YO<J Tl.be pages
Tb\ rfrday A 191 Jst 26 2021
• I Shelter at Courthouse P2rk9 to 11 a.m., served by 11oJtes ?/, ?6, 32, 34, and.s6
Monds:v Aunu~t m 2021
• Clovis-Kings Canyon BRT Station: 8:30 to lOa.m., served by Routes land 22 July 2021 – “What’s New At FAX” newsletter announcing Fare Reinstatement and Title VI Outreach in Spanish:

Posted on the FAX website in English and Spanish and sent to subscribers of the FAX email newsletter containing 322 subscribers.

FAX

FRESNO AREA

EXPRESS
What's New at FAX, August 2021
August Q. 2021
FAX Title VI Fare Equity Analysis and Public Outreach
Dates, Locations, and Times
~lilrl,n<-J on St1plembet ~ 2021, I AX will reo;ur~ col~llng fc11~. OJr regular f<1rt' will bt' ri!!duced fiomSl.2:: i;er rioe lo $1. Olht-r l.:1res<11e being r1!'duceo ?K:coroingly. A:; ii re-:;Jtl I-AX will beccnducling a I ille VI I are Lo..iil,y Anl!ly-;i-; to t'n5Jft: thilll ch<1r'o(Jes to the l1amil (ares <1re CO~'>Lenl ·.-.ith Tillt-VI polk;ies cefineo byth& Federal Transit Aoministration (FTI\).

IJeglnning 1-rioay, AJgu!;l IJ. 2021. I-AX will conduct 14 pop-up event5 al the rm;5\ he<1v1ly .ilili,l!!Q !.:U'>'l'loi;5 within lht-1 M fixec'•roJlt' lr<1n~il n!:"lwo,k and c~Virl..1111 Workshop en t , .. rqq I Ax~-I m·eboek l'am, (hllgr•',1&6"6' [ncebn<M rnavl re::.nc:l el!U and~
(ht!G5",~,w,u'l YP1d\1be ,;nocirhRoneJ•1 JCIBfiln:dOt·lcat'tf'sl¾XiO?Ylr) to en,Jctge with the putllicano receive-feedback.. Pop-Jpano'virtualwoi"k.shcp d&tes. ti ires, &r.d locations are Usted below
rrimw /\ nrn~1 n 2021
• ln5pir<1lion Park: 10:JO a.rr. 5'.'fVe<.J by lklult! 12 • Rivcr~dc n P.;:;i::o:l p.rr-.. :.crvcd by Routes 3 .1nd 70 • Bn,wle)'-Walm11rt: 2:30p.m .. ~,vr,•:ibyRoutes':J,12.and 20 Mondi!Y /\ 15111'1 Jfi 2021
• Wc1lnut-Califoinkl: 2 p.m. servl3d b>J RoJte 38
Participate in Fresno*s ADA Self-Evaluation Update
lht: City of I rt":;no NI~ undml<lker1 e1 comprt.>ht"nsivt.' re·ev11lualion of ils policies and prcgrams to determine the extent to W'hich indi...,iduals with uis&bilities maybe 1est1icted in their access to Sf'1vi1::es and activities. The /'DA slates that a p.iblk:: ~nlily mv~L prcvide prc<Jr1tms. aclivilies. and 5t'fvice\> in SJCh a way M, to &>,\~id dlS(:ri!Y'"l!l&tion .igal~t peD1}le With (:l:$.ibllitles. This ilct.ion p~1n cutlinr.s the City's ohjcctivc ... tor the nr."ltt tlvc yc..irs for rr.mcving b,1rriC'l's tc ,:icc:ci..'. progr,1,r5. ~rv"ia"!s, ,md ,1r.tr.litlc:Jo.

To d•::wnlcad tl'.e docJmer.t, v~t v,,wwfcesc.o oov 1ada To 1equest 11lterllilte fcr1rats. ccntcn-:t SMoooo M 1lbalm£ces•1J' QOY or can 1559] 621-86SO.

FAX Is Rolling out Its First TWo 100% Electric Buses!
I AX is goino;i 9reen! Check o.ilovr r,e-;,,· ~~a5in9 our t-...'O fully t!ll:!<;lrlc rl\X l:~•\>l:tS. '<'ot1ich are hillin<J the rotK: in lt1t" comin<J w~IQ. <me are the first c( m&r,y zem eir·lf-slon vehh:les m<1klng thr:iir·,,,ay to the stff:1&ts of Fresno
lht" rlt!W IN<.electrk ~s
are 40 f~l lcr,g, l(,'-mi, t!l~lfic
with ,:ere tail pi pt" eir r,;:;icn-;..
and can seat uptc3S pe,stms.

They helve an estimateo
ionge cf 180 tc 195 miles per
charge, a(',d a fJel o?t;Onon'Y
raring .ip tM ?3!i MPGe.

Althovgh completely 5ilcnl
thc-bu:.1:$·.<lillh.1K:-l~usp<:C<l
;irtificii"ll no~gc:nCl'".1torsfor
pcoc:.ui.:in .:iw.:i,cnc--..5.

Over the rleXt 10 to 20 years.

F'AX is r.cr.Vf!rting it.i C'l1tirr. flcr.t ofvr.hiclr.s to ,r.ro-l"!missic:n. As .1 rcs.ilt. v,;c will be upgr.'.ldingovr intr.:i:.tructun:: tOSJpport clectri<: .'.Ina hyt:lrogc:n tuclc:cll vr.hlclcs. Forty six bt.15 ch.:irgcrs ore en orner. 1Nltn c.1ch b.1:. chorgcr • Cei:lar-Venlura un I StiJticn:9 a.m. serveo by lloJl~ I and .se • WC'!ldrm Al.1ck.'.tOr,C! RAT Srntlon: l (l.m., ~l"Vl--d by kr:,utc:s l .1nl'.! 70 JbucWav /\um,sr fl 2021
• Cc:c.u Shilw: 17 nr.on. ~r.r.c by Routr.s 9 m;d 38
Monday Auqw·I "/~ 20"11
• Manc:he:.ler l1<1n:.itCenle1: 10 a.rn. :.e,ved by l?oule:. I, 28, 41 Trf.d;w AY9llM 24 2921
• A& U Sheller:. al COJrlhou~ i>ark & Van Ne:;:; Ull I st.alion:9 a.m, 5et"Yi:l0 by lklJlt'S I, "J2, 26. :l.B • .S2, and .S4
• Fl P<15'l-81ack.'.tcne BRTStation: l>:30 (l.ir. s.erved by Routes 1, 26.37, 38, aed58
Wei/rrewav Aoo""I 25 2<m
• Shdw-Blackstone BRT St.iticr.· 10 a.ir., SEiM>d by Routes l arid 9 • I ~Virtu,11 Work.~hl'.!p: :i p.m. frp:;no FAX f~CclX'/Ok F?9P or.d ~ = ThuCSQay frnQ\/S' 2fi 2921
• L Sheller al CoJrlhcuse Park:9a.rr .. ~rvf:'IJ by Rcvles 22. 26.32, 34, and 38 Monday AJQU~ JO 2021
• Clovi:. Klng:.canyon 13RT Station:8:JOa.ir .. :.c1VC'd by Rovte!; I ,1no 22 • Che.smJt-Klngs Car.yon BRT Statio<l: "I0:30 a.ir .• ser-ved by Rout as 1 ano 41 Wr, hr.pe 11'.! ~ )11)-1 thNe"
con"..umi~ 3 M"9awatts of powe· du- ,9 non-peak ,ouf!.. T,e charge~\•{11 a ~ ,o\J""~ at tht" FAX mainte,a,ce ya·d a,d hav" a C'1arg" time of a:::proxim.itely fou' hou~
As. you c.1'1 IT~ 'le, the
tran:.it 0'1 to electrk doos not
come che.:ip. T'1is p-oject s
made ~'Sible t'1rough the
F~ralT-a11sitAd.,,.·1·5t-at"on
(FTA). and the Stale of
ca ifo•,ia Tra,,·t 1'1te-r.·1y a1d
Rail capital Program 9n;m1s.

Add"tiona 5uoport is co-r-·,g
fro-r t'1e P<""..&E"~ E e-ctr"c
Ve,ce (EV) F~t c~-,:i,-r- in
the fo•m of inf•astrlJC1u•e to .,,...,,.,._ ... ,..._.,. ...... __,, _ _, ... "'-.,....,.., ... .....,. supoo't 1·,e 3 MW load and
FAX electric ousesw·11 be used
fr.>-much -ror"than p-ov·d·,g
transoortat on .i,d kQQo 'lg
the air cla.in. ne-y are also
• oein~ used for wo1cforce
c.artne"Ship wlt'1 Fre-..no City
Co '~e h.is =ured <;;1r.irit
fund ng to d-loo an
Advam::ed P-opu sion Tra·, rig
CaTT,c:us at the Co "9e's new
...,,.,..,..,. ... ..,...., West Sat" ·te ca-rc,.r.; to provide t-a·.,·,g to -raintain
the increas·1g fli,et Qfzeroemissio, v-.hici~o'1 the Valley's1oads.

FAX ·s p•oud to be do '1Q0U' pa't to p•ov det•a,sit serv·cetothe •~ dents of Fre5no a'1d imp-o·..et,equ.1lityofou• a·r.

Fares to be reinstated starting September 1,2021
I 11(1!'5 witl l:e reim;LaL!!'d in I.he Cily er I !e5no, ~rling en ~L!!'rrl:t!r I¼. ltlt' re<)uk'lr ba~ fare 1h,ovgh0Jt th<, City will be $1. Ir, .idcition:
• Reduced fares &re
avail<,blofor~nlr:rs.
pcoplc:with
dis.1t:ilitics, ,1nd
Mcr:lic:.:ir<:'c.ud
holdcr~v.ithv.1nd
10 • Childte-lll2ill"IO
youngr"!rric:c-fr~
• Aclive rrilllaryand
Vt.'Leram.ridt"for
f,e,e,.withvalidlD.
• 31 d.iyp.1s5r.s,1no
IO ll,de Car~ are
,:1v,:1ihtbleal
di!ieounted ,at~
• 11.1ncy
Ride f,1re5
will co~t $12~.

To learn more ;it:out the
filrc.ch.1ngcs·
FAX EXPRESS .........

Ctlllr. C.,\li,~~~----'1-•
~~=:--· ;~ Jl~= QI. ■
Jl~~rW"------~•
- ...-----...-·-~ ---··, .. -~
----
---HlM:lr:flll-•Or•-~ $1.!!i
=::,.:=--=---"'"
~~~~~ .. ..,. IIClilel'illt-/..,,_.,....,.IO.
~~: TAKE A RIDE WITH US!
• Atteno a Live Virtu.il Workshop on Ere:c;c.o EJ\X's Eacebook Page lhJtp~·'&crctttii!:Cbook com IFrr:-0cEt1xb or~ p:ige
/htto:i/,Yt"tlY't'YPYtt1bccorrfcht1DO!:ii\.JCIB6"1a dct lilPCNUYXioZ'b'J on Wodnosday, August 25, 2021.:it 5 p.m.: or
• Come to ii FM pop-upeYl:!r.t at one cf the 11, locallons 11$teo &bova R1orneml.>E'I"· Mask.-vp on r /\X b.ist"S tc hi,lp k.e-f'p OJr passe-n!)ers and drive,s l",(,lltl',y.

A reminder about COVI0-19 rules at FAX
In Janu::,ry 2021. Presiot"nl. Jot! l:3ioen si<Jnen tKe<:11 ill"" C1d111 I~'")!;) im~ri,,:J a mask requirement (or all travelers on U..S. puClic transportation ~)'Stems. including rail. van. bJs. and rf'Otorco..ch services. to rritigate the ilsk of COVID-19. Th+- J1;oDSQQ(]i'.'lis:·n Ser IIilY Nm•ioiSJlitliro (TSA,I has ..-)(lt!fld~ face m&sk reqoil'fHl''.el"ltS across &II Hanspo,tatk:m networks through 5cp<cmbcr 13, :>on

11.S a ooJrt~y. we r!:l,rind cur pas'>!:lng!:lr!. abo.il IN<. rvltos Lhal help prot!:!Ct riders, and c:riv«s.

I 'a'""hen9er~ are reQuired lo wear facial covering:; al all li~ . .;i:; are v,,;.ilor,;. lo anyi11dcor L11:1rv-.;il(acilil.it.'s likt" Lht:I MHandy l~idtoerr.ct:. I N<.and Hi,r,cy llidt' conlinut! to cperale on a regular schedule. l'a!iSeflQt'I capacily re--.;l.riclions were tifled on Monday, June 21, 2021, fof bolh I AX and 11,mdy l~,de.

F'or fixed route :.crvic:c, FAX rcqvc--..t!. p.i!i:;cngcr to :.c I :.c:r~l"l: for I l.;Miy Aioc, :.c:rccl"lings .:ire c::onouctr.d ,11 the time or rer..e1valion and again when boarding Lhe
~hicleo;.
r)o not bc;ird th::: bu~ if you-
• H;,veaf€:'.-er(l00.4Ff,foolw;,rm.or~c:hlllr;
• H;ivea persistel'lr COU<Jh, sorr; thro.it.o, runl"lyno<.e • H,1K:-h.1d c::ont;ir.t or spent time. ,""1th ;i ~.uspr.ctcd or known COVIO 19 infcctC'd ir,dividu,1l
If you meet ar,y of these conditions. 9c home immediately anc self-isokltr; wo .irn J!>ing F,1cet:ook n,crhookr:om'ErcsnofAX{) and Tv.-'ittcr /TY:iittercocr';:,ccsnn=A)(\ at '{ilFresr.oFAX" to coirm,micate th& latest in!Orm.ition rr.l.itc:c to COVIi) 19. F'cr .iodition.11 dc:t,1ilc:d inform.:ition, plc.,1:;c vi.<.it the: City of Frc.snc wcb!;itc ilt ~ :ind thr. FAX website ,11 ''"MY.f(P'",.npogy'.fAX.

August 2021 – “What’s New At FAX” newsletter announcing Fare Reinstatement and Title VI Outreach in English:

FAX

FRESNO AREA

EXPRESS
Novedades de FAX, Agosto de 2021
12 d• agosto d• 2021
Aniilisis de equidad de tarifa de FAX para el Titulo Vl y fechas, lugares, y horarfos de eventos de partlclpac16n pUblica
A p.irtir dcl 1 cc scpticrr brc de 2021, FrcsnoArc;i [,q:irC'"~ rcinstitur.ir.:i cl cobro cc t,;irifas en sus autobusc:;.. T.irrbicn en c-;;tc dia. nucstr.i t.Jrifa rcg.ilar ~ reducirii di!$ 1.:8 pi;f vi11~ i:I $ I pu, via~. Olr<1".. l<1rifa..: s" "sl!ln n1ducitmdo = consecuencia. Ccmo result ado. Ffl}( nevarli a ~t:o un ,:mlifisis da equidao de tarifc1 para 9,c1rantizar que los carrbi~ en 1<1s tarifas ce tr8nsito se&n oonsis.tente<& con Iii$ pollticas eel Tftvlo VI definiot1s por la Mrr-inislfctcicn Fccer.:il de Tr.:in~to (FTA).

A J)<lrtir dE>I viE!n'lt>S 13 d& e,gostcd~2021. r/\X r&&liza,a 14 &vamos,..11 l<tS p.1r.;d.Y.. m.!l;; .1tili,.1dil'.dc:>ntrodc l;:i red oc tr,'.n-:.itc cc rut.1 fij.1 de FA)( y un taller vlrru.1I r.n lil!. p.jglQil':GC E~GPOOO,.
ihtto:ii,'ww:6' 1accboo-s-com/frC!!>QQEAXI v Y9J Tube oe Eu:;;oa fAX ihltc:J&.w...,youtubccoa:lch;moet!uCf861a dCl Ji1oet:-ll11Xi07wl oora intcracluar con cl pjblico .Y rcci bir i::omcntarios. A i::ontinuai::i6n :;c t:numtm:1n k,~ ft."Chi!'--ll:ls hor1:1.__ y lo:. lu<J<!r~ ct: ~ e-vtc"nl~ y IX'l l1:1llt:r vulJ11I.

Yierne·· L1r:k:i1QC' .. 1Pdtt20JI
• lnspir1:1lion l'-,rk: I0:.5011.rr, ?cOrvidopor l1:1llul1:112 • Rivcr~dc Cl P.:i~co: l p.rr .. :.crvido por l.'.1~ 11ut.:i~ 3 y 20 • Rmwlc:y W.ilmnrt:?_lOpm .• sarviOO parl;l!; rurns9. l?y,O Participe en la actualizaci6n de autoevaluaci6n de la ADA de Fresno
La Ciudad de ::resno ha eriprendidouna ree;r-,1uac16n int~ralde ~us polftkas y pr09rariM pa,rl'l (ie,terminar hasta q~ ptJnto IM perwnas con discapaciddcies pue,:len Vi!fW res:ringidas en su acceso a servicios y actividade!.. ..a A.JA. ~:ablece que una err.idad publica debe proporcionar programas, activldade:s y servicios CH tal mar.era que se r.ite la dt-:.eririinad6n contra ,.,~ ~rsona~ con d1~i::apacidade-s. :~te plan de ai::i::10n de!'.Cnbe lo5 objetivos de la Ciudad para los pr6xirios i::inc:oa~os para ehriinar las ~rreras de acceso a prO(Jramas, S(>fViciosy ac:ivi<:Hdes.

Para descargar el docum@'ir.O, visi:e Y.X:""lfre,ooqgylM1a Para solicitar formatos al:ema:ivos, i::oriunfque~ ton SbiJOOPO Mttlbi"W'flfrr,ppg9li o llame al (559! 621-&>50
jFAX lanza sus dos primeros autobuses 100% electricosl
;FAX s@ est.Ir vcMendo verde! Vea nu11?Stro nl.le'VC> yjdf:Q de ):"QqJqbf: que Muewa nues:ros dO$ autobu<;es FAX to:ali'N'n:e electricos. que saldn'in a las callesen las pr6xima:s serianas y son los pririeros de muc:hos whiculos de ceroern1~or,e!; que llegar.in-, =re!il'lO.

Los nuevos autobuses
~ei::tni::O!. FAX tienen 40
pies de lar(JO, '501'1 lCCif>
~ectni::o!'. i::or, i::ero
t>miSion(>S en el tubo de
e--.,c;a~ y oenen
capai::idad para 35
perscnas. Tier.en un
rango e!;t1mado de 180 a
195 millaospore:arga yuna
c~sificaci6n de
economia de
conbustible de has:a

23.S M :>Ge. Aunque roo
Para el servc10 de tJta f[a, el fAA :soliclta a pasaje,o una auto-pa,talla: para Handy lld1:1. las e-.-a u<1l.iones 5"' 1:1allza11 en 1:1 r·1<:YTK:1nto d0 la 051:1rv.-1 }" nu~ameru,a\ abordar 0$\l'tlh·ci.. cs.
• -ie1,1:1 re0te {100.4 1-J, oos·(tntecalletlle oslen& escu orrroo • -1ene tos pt!'i.!il.1mtt1. dclor de ~an;.a-ita o secrec,6n na!iil • H<'.I tenldo contactc o r.:i i::<}S<'.ldo tiempo ccn i..na oerscr<'.l lrroect,1dil ccr COVID-1:Jsospe,:t-osa o ccroc da.

Si ci..-nple co-i olguno deestasccrc den cs. reg--esea cas.o 1medintarv.:e1te ',' ab~.

Estamoo uSi.l'tdo Foceboo..; •.ww!nccbQQkccc:w'EccsooEAXO y Twitter (WWWIYV!l"''-"cdr,,..s,oCAXJ e.-, ·orre:snorAX"' para comJn car la i11fotr-ii::1Ci6n rn(is ra:itmle re~ior,aQa c..:or, COVID-19. Pa11:t 00ler·1;11 inforrioci6n adi(']ion."ll dctn l:id.,, v,·sito I'll silk: =t: de a ciud.,d cc H~ro or ~yttl1;i1iowttl:UeFAXttr· ww{ wuc·rrn::/fAX
I !!Cit:; lfidttiHJ9"!1'd!"?P2J
• W,llnut C,1lifrw•,l..1:? p.m, !.Orvlno por la Rum 3fi Mdr!f!'~ )7Qf:aQGSi0de2Q2J
• Fst;ic:k"!r, ART CP.dar.Vl'!nnm1: 9 a.m, St)rvlo.l r-(']r I.ls Rut..;. l y 3R • fa.l<1c:i6n BRTWelOOn·Bll:lck~ona: l p.rn.. ~,vida por li.sRJl<I~ l y20 I !"Yb r:ll•r4•J05IJ>J't:WJI
• COO,U·ShilW: l? dP.I ml'!diodff,. ~rvido per ~lS rut,lS 9 y :m I 11oes 23de;inwooew1
• C6f",tro oe Tr~r.sitc oe Mar.c~er. 10 am, S81\10o por 1115 r J!as l, 28 y fol M<rle:· 24r1e12nn .. lode2m1
• Rel'1Jgi0$/l.y Ben Coon:hov&r:1 Pa1k:y Estacion BRTVein Nqss; 9a.rl"' .. 5er'Vices por L'.!~ r Jt,1~ l. n, ;,e. ]B. 3? y34
• Esucicn BRT El Paso•Bk'ockstone: 1230 p.rr .. &flrvida por l&S rJtas l, 26. 3?.38y58
Mk':rco!a, ?'idC-1905todc202J
• rst.,ck!n nRT Sh.w,' RliKkstr.rc 10 il.lT .. 5ervid.i por li:!s rmi:!s 1 y 9 • Taller \1rtual en vive: 5 p.m, Q{tqin ➔ <.ce EacebcokyYn'I J Jbe de Eresoo J wv:es ?6J1eag1·smaew21
• R6f1J{liOLf!n Co1.1rlh01.JSe-Park; ';I a.rr.,Mirvido Pl~r ~s rutas 22. 26, 32,34 y38
I ")Df:S JO de agogq de2Q21
• Fstacldn ART Clevis Kings Cor.yor.: f!...10 ,,.rr _ scrvido par 10!; Rut as l y?? • Estacion BRT Chestoul-Kir,gs Canyon: l0-30 a.m. sarvida por las rut as 1 y "
coms::letllmenle silenc1oso:s, lo5 11ulol::U5es con~riin ccr 9ere1tldOl'es de ruioo11rllflr.ial de l::11,a ~rx;1d11d p11111111 co11r.ier,c111 de lo:s S::':'alones.

L>ur11nle IO!I p1~irno5
IO a 20 11/\°'" 11\X
conver Li, j lode sv llote
Clo 11etilculos a e:•ro
cmlslonM. Como
nuc:!.tr.~ in'r,:=rm:tur:i
p.:ir.: odmltirvct-h:u~
cl6:trico:s y de i::ilo de
combuslible de
hidrOQeno. Se han
podiclo CIJillCl'IUI y 5015
Cllf(JOOOICS de t:us, y
('.000: C,H(lO:dor oc bui;
~·--....,.""'"""~,.,.., ..... ,.,,,,,,., ___ .., ___ ~"° --
mmumc 3 nmr,,:v,1tkY.. oe encrgl:i du,or-:r.- l:i,; l"'oro,; 1•0 pko. Todn~ Im. cornooor~ Mi olojulln c:r el p,:~lo de m.iMcrilmk':rto de FAX y ~cndr.!n un tk:-nii::o de cn,go oc opro)dmooo!mcntc cuotro hor:is.

Como se puede
1m11gin.11r, la transia6n
a la electricidao ro es
bllral11. t~le proyeclo
es pasible t,;rac:W!s II Ill
,. Mrninislr11,;i6n I eoer11I
de 116rnsi.<1 ( 1/\) y Ills
SUl.:\11:!MCIOfll}S de!
PfOQlllmll do Ct!plU!I
lnte1urbaro y
r1H1ov1111io oe lr,rsllo
del tsltldo de
C11h"orn111. ti PIO<,;tllrr~
de lo-"5 ,J,.. vehk;ulos
elk.ricos(;;V)~l'C&t
Las tarffas se restablecerin a partir del 1 de septiembre /\ p&rtlr del 1 d& sep:lernbre de 2021. las tarlf&S ~ ,elns:ituren!in er la cludad C.Utl r!:1\il'UJ, LIi l111if1:1 ll!fJUl1:t1 ~r, jl 1)(,11 Loo1:1 l1:tdud11U. Aut!rn,.,,:
• t--eytari'asreou,:lda;
dlsponlb185 l>l'trl't
persom1:s mriyo•M.
per::on11::cor1
di!.::ap.,::ida::le:sy
.nulatt!'SOt! .a(e:A!s::le
'-'l~icare,con
id..-ntilo.rci6nvlllida.
• L~ri/'iMIT'll.')l"'Ol"~dC!
l:.!111'0":>1,iajanuralis.
• 'A1lltllrcs.:ii::t1va.y
11C:crilnc:SV1i!lj.:in
9r,1tls.cor1
id1:11Liit:1:1d611Wlith1.
• ICY..1)-l=IXlllrllM,y
IOL1:1rji,la~deviaji,
~tln<lh,poribl11sa
.1111f11::ccrde!X:uenlo.

Pura cbtcner m;!J:s
in"Ol'mac:i6n 50bf0 los
cambios da tarifas:
...... llrlo_!.,.,,._..,. __ ,,._.l,OI, ll'l~:lo\loto
;::.::~-•c..•~_:~?.'.:,.~'a
U.__.,ll __ •••""'- -..Uii
~l!-li:c-1',;,,,.,,.,,_,1......,_. .. ___ a,.ur;
.:::-.:.....18."_jlTDM~ UN VIA.I~ CON NOIOTROII
• Vi:.itn rtl l>itln w:ib cir, FAX {:f1 tmfrOO g;:yQpyror tares{' • As~ 11 ur· Lc1lle1 vit luc1! en vivo t'rt lc1s p&i.Jinc1~ Lie ~Y ~ ~ :ii mk'!rc:olrn; ·;,:; dfl agn,,uo d('J ?0?1 i. l~s !i p.m,: o • A~b:La II U!" fS~lOdfS rAXe-r1 U!"II ::lt-111~ llo ubit11dur1~qu1t~e o~rlbittrnn 1mlt:1iurrmm,11.
ns:uerdc: Ui;c, m6!X:11n1 er 1~,u~:ibu~ de rAX p11r111yud111 11 m1nlC"nc1 ::.ih.101:1blc$1:t ruc::.,o:: pc1:i.;ij11r0\ly::oni.luclo1c~. p-opo1cion11 apoyo i:ld dona en fom·a de ·,rraeslruclwa pa·a resoaldar la car<Ja de J MW y r.ltte>5 in1.s,ml,¥Ql; firia·1:; e·;,s par1:1 ,;xu11p-c1r 11uloQ,.,.~~ "'~t1icosyc.rrg<1,.forestk:><'ll.,loo<,~,;.

Los aut1.,bu1>1:!S e1actr·ws da I AX Sa uliliaHin pa·11 rnucho rn8, qi..e P'~1ci:inar tran3tlorte y Tantener e aire ·Mp·o. 1 a•r.0·'11 &e est~n i.ti1i7andn oar.1R d--roll:>d"! ;i f\J4'!17"" labo-al.1-AX,f!l'I ;i:;odacit'm r.o-i 1-r~no City Col~R. h.a Z.A~l-'~('.) l.,l'li:I ~Jl'W8nc:·6n p.ir;:i :'MM;.trroll;;i,• un C:.ll'T'Oil!. dA capac·tac·6., on pfO:)Ul!.·oo a11anzoldao-ie: ni..c-..o Cil'T'Ol.5 WG'"..t s::tto ·todola i..'liversidold .:i ti'l de brindar c.:ipai::itac·o., oor.:i m.:int.cncr a i::rec·entc rota de veh"t:i.. osde cl:!ro """ ':'itll~~ l:!11 <I'> 1.·.arrel':'fl:l);del V11lle FAX :;c enor<;1ull:xe de h.lce' ,1.,e-:;t·u parte o,;ir,;, orlnd;;:,' scr·J do de t·ttnsito .:i IO!: ·cs denlc> de F'C""..no y ricjora· lil til dad de nu!'~l·oa fC Un recordatorio sobre las reglas COVIO-19 en FAX
t.·1 entuo di:! 202, el p·~·d11nleJ~•e l:'ldl:!n fim·6 ,o Ordl'O Hon liYit 1:'i'nfl qi..e ir·1pan& un •0quisito de m..sc.i'i11..s fi\Cia~ r&ra todos los •iaj&ros e,1 109 s·'--TR'T'\il~ :10 T'i:1%1'XHtA ptlt,li::o dli! 1-1-. LHJ.. ·oc11.~,oo los 5A•"•/c"o,; <le IJl'l'I, airii(}l">f;I-"". a.11.(lb.ir. y ill, tOC.lf, p;:1r.1 mitig.1• A r"m.J:J:> dA COVlf) 19. A mKl"da q.ia el c.,1s emp·u7a a ab-ir, a AdT"'Ji'i[jlfiQQ 00 'iooq(dad 00 l'i!OSPP:19 (TSA) hil extendido IO!. reqi..·!:itoi; de moza•il 05 f.:ic:·;:a c~ C'l todas l.'.15 •cdc-!; de l'<1·1~rte la1stc1 e ·3 de S':!plier·ibrl:!-de 2021
Corioi::ortc5·a. recordumo~.:i n Jc~troc.pa:;.:ijcro5 il5 rcgla5de FAXque .iyi..dan il orolegcr il IIY.i pa,ajero5y i::ondu~torcs..

Se rcqi.. e·o que I~ o,;i~jcros u:;cn cJbk-rt.:is la~ ulc5 e·, lodo rT10T':'11LO. iii ICJJi:I qJe lo, 11sil1mle... a cuc1lq,, I:!' iml!!l<1d6•1 di:! Lr.in, lo inLer .o' c.omo l<1 ofrcina de I AA Handy ~ide. 1 AX y Handy ~iae
ec:,ntin1h1n opet11ndo ec:,n l., hor;irie, rAgul1;1,·, I \ii~ 'Aci!r"cdO'lRS OR t-:lilpac:t:i.:ld dil o.:isaj>l'i"CJS t.A lev;ir,t;irnn e lunes ?l de.iu1fo de ?O?l. tanto para FAX como p.,ra
1-1.:i,dyRiDC'
August 2021 – “What’s New At FAX” newsletter announcing Fare Reinstatement and Title VI Outreach in Spanish:

FRESNO AREA

EXPRESS
Starting September 1, 2021,
FAX will reinstate fares.

In addition:

Dollar rides throughout
the City of Fresno.
• Reduced fares are available for seniors, people
with disabilities, and Medicare card holders, with
valid ID.
• Children 12 and younger ride for free.
• Active military and veterans ride for free, with valid ID. • 31-day passes and 10 Ride Cards are available at
discounted rates.
• $1.25 Handy Ride fares.

Advertisement run in The Advocate Newspaper on August 27, 2021:

FRESNO AREA

EXPRESS
A partir del 1 de septiembre de 2021,
FAX restablecera las tarifas.

Viajes de $ 1 por toda la ciudad.

Ademas:
• Hay tarifas reducidas disponibles para personas
mayores, personas con discapacidades y titulares
de tarjetas de Medicare, con identificaci6n valida.
• Los nifios menores de 12 afios viajan gratis.
• Los militares activos y los veteranos viajan gratis,
con una identificaci6n valida.
• Los pases de 31 dfas y 10 tarjetas de viaje estan
disponibles a tarifas con descuento.
• Tarifas de $ 1.25 para Handy Ride.

Advertisement run in “La Vida en el Valle” Newspaper on August 25, 2021:

FAX

FRESNO AREA

EXPRESS
Important information about upcoming fare changes at FAX On Wednesday, September 1, 2021, Fresno Area Express (FAX) is reinstating bus and Handy Ride fares after having suspended them on March 1, 2021 for a six month period.

On this date, $1 dollar fares will go into effect, down from the regular base fare of $1.25 before the fare suspension. In addition:

Reduced fares are available for seniors, people with disabilities, and Medicare cardholders, with valid IDs.

Children 12 and younger ride for free.

Active military and veterans ride for free, with valid ID. 31-day passes and 10 Ride Cards are available at discounted rates.

Handy Ride fares will be available for $1 .25.

To get the word out and to provide information on FAX's most recent service changes, FAX will host a virtual workshop on Fresno FAX's Facebook and YouTube page on Wednesday, August 25, 2021. at 5:00 pm.

FAX will also hold 14 "pop-up tent· events at the busiest bus stops within the FAX fi)(ed route network. Locations, dates, and times for the pop-up events are as follows:

Friday August 13 2021
Inspiration Par!<: 10:30 a.m .• served by Route 12
• Riverside-El Paseo: 1 p.m., served by Routes 3 and 20 • Brawley-Walmart: 2:30 p.m .. served by Routes 9. 12, and 20 Monday August 16 2021
• Walnut-California: 2 p.m., served by Route 38
Tuesday August 17 2021
• Cedar.Ventura BRT Station: 9 a.m., served by Routes 1 and 38 • Weldon-Blackstone BRT Station: 1 p.m .. served by Routes 1 and 20 Thursday August 19 2021
• Cedar-Shaw: 12 noon, served by Routes 9 and 38
Monday August 23 2021
• Manchester Transit Center: 10 a.m., served by Routes 1, 28, 41 Tuesday August 24 2021
A & 8 Shelters at Courthouse Park & Van Ness BRT Station: 9 a.m., served by Routes 1, 22, 26, 28, 32, and 34
El Paso-Blackstone BRT Station: 12:30 p.m .. served by Routes 1. 26. 32, 38. and 58 Wednesday August 25 2021
Shaw-Blackstone BRT Station: 10 a.m., served by Routes 1 and 9 Live Virtual Workshop: 5 p.m., Fresno FAX Facebook and You Tube pages Thursday August 26 2021
• L Shelter at Courthouse Park: 9 a.m., served by Routes 22, 26, 32. 34, and 38 Monday August 30 2021
Clovis-Kings Canyon BRT Station: 8:30 a.m., served by Routes 1 and 22 • Chestnut-Kings Canyon BRT Station: 10:30 a.m., served by Routes 1 and 41 For additional details on upcoming fare changes, scan the QR code, or visit the FAX website at www.fresno.gov/lower-fares/.

Please share this information with anyone you think might benefit from it. We hope to see you at the virtual workshop or at the pop-up tent events! If you have any questions, please feel free to contact Joe Vargas, Assistant Director, at [email protected] or Carolina Ilic, Planning Manager, at 621-1499 or [email protected]. 0 0
Targeted E-mail:

A special message was sent on August 12, 2021, to FAX newsletter subscribers announcing the rate restructuring and the Title VI Outreach. There are 322 names contained on the email list.

NewFilnl!Slructu.-.-V'll'twolWorkshop
lli.'~v,Augus125,2021,Sp.m,
rAXrilCl'b:>ok•xlYouTubl'Pilf;t'S
.........

Appro•. Topic; t.eaod;
StilrtTlme:

Sp.m. Introductions
-··
Stiirtllme:
ltelol Welu>me F/IX Rldenl Welconw! m ""' firn-ever -1,,,~• Filcebool< ,,...,,k.<hapl C.uolN lhonk','OU9Dmuc:hlorcaminK-·l.ct',,t..,lolfwilhw:,mc,inln:xluction,._ ; Ctrolini lic,Pli1nninJtM;in,11CtitFAX1'1d;il50ftomFA.X,wchncJoc\li1rJCH, A,,ist;,nt !);,«tor of C\,t-r;ition>, Pi;,nnin&, ~nd(u~\or11Cf Service ~ In idditioo, - ,~Vl' Kat,; livineston, 001 Aml'!icat1 Si&r1 U1111:uai:.; •11,;11)fl'll'r, as well u Milfii Mcj,;, lnK, OU1 Spaniwi LinJtUilgc lnlcrpretcr Toni&ht, _.,. M' CDVffinE: 5 ~in topics. TlrH" includl':
~• ThtellNIF.ireStructurel'ffNliw~lemboerht
~• Some rf!'Oeflt !.efVioe ch.w,ge,., ;ind up,omingSo!rVicll! ,Mnge .,, T~ introdll(tion of fAX'i rv~t two tle<:llic btMs
~• Andfi~Uy,swyin_g!l,,l~intimtsolC0\/1D
Wew1nttoletew,ryonf!knowthatthi<liw,UMl<)ni<beingrf!Ulrdl!d1ndw•lbl!.wd1ble onourhccbool<pai;eafte.rthe-flt.

Wi:encooragl'you toRtbmityour qUl'!olions ... \W: arl' 5oingW dooor bl'Sttoo1w..wn as m:in~ ol thtm ilS possiblt tonight, but ii we don't !ll'l b:I yOtlf ~lion, wfl bot posting the ir~.-Tf~loour fiKcbookp;ip:<Nef IJl<:ncdfl::wd;iys.

You e.in ~ tonl,lel IIS by Ulling 62HlDE or by !.ending iln t-m.Jil 10 F,nn,rre.et,~tr.-y>g.gny
lkforc w,;, gcl started, we .. -a,.l ID sharc our I itlc VI Sbtcmcfll:
fAX promutrsfull-,d filir p»,tidp,1tiun inthc trilfl>potlltliandcciwon m»kifll prucl"o~ •nd -,ltOln,:,; »I idt,•>• rAX i,, c01111nilll'd lu ,:r~u•ir>K lh,rl no indivklu,rl i,, eo.cluclcdftomparticipationin,dfmiedthebencflbof,1>riu~tedto discrimifl;itionvndcr it~progr•rmor loCl'vicc,.an thcbi,SQ ofriKc,calor,o• n;ttionill uritin, "~ r,:,quirctl t,,,Tillo:VI uf the('"'~ Ri~hbAd.of 1964 ,'fMXprom-krparTCpoci6,,pkl)Qyj,m-oenelprocesodero-no,-d«it.o?ll!s refcdooodo~ cm l'i tron1poru- yda lo tttnwnAfo a todatlm H!em. fAXw ccwnpr<>mell' a go,or1!i~a, q<NOO,gunoperw,1<1quedc e.,,:luidc de p01ticip01, w/c IW<JWf1 los bttiefidos OM< Ni' dr..c1mi1M! Wt ~iflvd dt, WS p{"',JfOlnt:n Ok1~~ p(JI moti~os de ruw, ro/o, uorigcnnoaor,al, comolc e~ el fitulo \II de lo tqde io1

0..,""1osCi~iles~l964./j
Topic:
5:25p.m ~<enlService(h.an,es C.uolin.a r.\llrch10)I
Bcfo,c the CCND loc:~down in cirly 2020, wc lwd Ix:,:,. holding pop uin tl..-ougt,oul the ,ysttm map Citytouk our pu~show~l,,ltibout"°""" pot:enti1I route,h1ngn !~W.:IS<':) Wehildbell!nrnm.ideringchanges.11>thtenetworkfnrt...,om1inrll!~:
,., firs.t,1~0tpa11mt11tofSOl;i;il'iiervk:nwnch;:rn5inaitsloc;ition;ndmoviflgfrom Downtown to thte City ot Clovis, ;it the tofner ol (l;ikota .ind PNth ~• Sec.ood,weh.ld1is,or,ecffiedrequestsfnr~s-to-wn~11longAshl;an1nd lle1r.don,pa,ticul;arlylo<btlttriC«--,~Wthemedic;lf;dititsalonglle1ndon.

Wr, rf'l'leivf>d grr,.;at fHdbick, Ml l;a~f Augu~I (Au_gu!lt l07<1), WfJ rll!-r<"><1!1!d Rnu!P 711 tn Thr­ DSS 11 D1•nl• •nd PP.uh
Thcn,int.lovcmbc-r2020,wr,wnnn:lctl Routn12~nd35,pruwlin1arcally-niu north/wulh ·chl/-~llinlr., ,rnd-,oi,;oincri:il...d !11<: f,l'(l~it-s(HI Rootr 38tol5· minutl'fll'qllf'ncirs;aiongthf-l'flti~conidor
/lndrlw!ninJo.l1rrh?071,w.·eim~""""'edffirl!e1ddirinn11dunges, ~' TllellNI Route J;ilongttemdon allttiew:,, flan, Ht1r.don;indSR-99to Herndon and Willow;
(, WPl!ICTPndl!dlvluteXlup!oHHndonuld9!>,c~illDtMM .... RnulP3; ~' Andwt str~ightentdoot ~te45, nwkingit~n Ashl.lncrosMo-wn, txtffldingilll thtew;iyout tocentrill High Euton thewe5t~ottowr'I.
1'1rtofouri;r:raliltobuildourbulnetworkin1gidpalll'l"n,111owini;lorenvtr1nslen XfDU the ,-,twork, and lhcrcbc prO'o'idin1 ii lot"' bu,, b1Kd UWC .. IJIC KI05S lhc dly.

Ot:,.sonow"Wt'...,antto~UH"~nds.ttifthtttire;myq1.1tstions MA
5:JSp.rn, Upcomlll.ll5ervkl'Chln£l'S Ju<: t,1",ch20ll
Cmlliru ju~, went over i.ome <>I the reunt thanses we hive m-ide and now I Wilflt to 1,11< ~ystrm map to you 1bout 1nn1her e•citiflg U\llnge -;<Ml r..1n lnni< fDrwud to. ""si""ing In lilnu1ry 7<117 !sho""'M>e) we "'~I be intmdlH:ing ~ice to Cl<wi,: Cnmmunity College louted in NortheHt Fremo on Willow1ndlnternationill.
lhil ch1ni;e redy moved upwird in our list of priofitic, beuuw: of d the fr,edbaick .. .., rcccivcd 11..-ou;h OUI diffcrl:'flloulrciKhdlorb wc ~tkip.lc in.

We -..ill \.eNe the college by l'Xtendini: Roule J which ~3ll'SOll tlf'md<>n Aw nofth on Willowt<>thll!um~
rhi< neweden•ion wil pro'lide 1>pport'uflilie• to :oc:aes• 11\e Cokge from manv of our routcswiththcuscohsnldctransfc,.

Q&A
Approll. Topic le..d; MHtrlill~:

Stilrtllme:
5:10p.m N•wfani,5trurll.ini,-Effecti-..S.pt.mbul,2021
-··
Stiirtllme:
lw~lb<:lnlroduc:ina>01Tio:ofthcl'h•nJtl"otni1dclowr f•rl"oth;itt.kccffectonScpt,:mbc, Gr;iphic(Jo,eto l bul p,rior to 1h11 tw1nt to provide you with llO<'M bacls,ourid on howWII! got to d-.is showr..tSe) point.

Dac:kin rebru;11y;i deci!.ionw.Hm.idl';ind ;ipprOYl'd byourCooocil to~filft'l. fOI ;i periodofsbr:month trom M.Jrch <>I misyur 10 thl'end oftMmonth to help provide ~me rffll to OUI rornmunity who "'ll!fe feoJYll!ring lrom the nes,tive imp,lCUDICOVID.

M,,,...,app,01el-,ltheffd1>fthefreefare'lperiod....,wanti,d1Dcanlifltoelllhelpwiththe rec~y,md~IThoush-couldnot"mntinuet~.•de<.i:\ion...,umule11>red11cf'fares beginnW1Gs.,ptembert. ,.,_n,1 ,.,,i,hthar I w.ill nowhigh~.ghtsome1>f1hec.hil"6J'!',';OIJ can expect.

RaM!FareorthecMTol1s~trip.,.ilberf!d1H:edfromSl.7STfl$1.00nr 12(1",e,dll(.tion
ltcduu:d~1...:(Kniaf•,diubk:d,mcdicircurdholdcnJ$.GOto$.'.JO 31-0..y Pu< (sood for unlirnit...S ridMon our fi>:l!d rouf,-1 will g<> frDm $411 to$36
31-lhrv ll<!duccd Pn&(Senion;l,!,.....,,., o;,.,.bk,d, Mc!dk.ire Cud holdcn} P4t<>S11t
Fr-~ilrf!Sforchildrrml2•ndyounger1ndforourlw:tivf!Milit1ry1nd \leleruw
1'1r1t,1nsitScrvir::c(forallcligibk:cus\DmCfiJ
• Ra....-Fuew~lberl"lil.:Mlfmm$1.!Mllt>.$1.1S
• 3101yi'an/limitoffi01Jips}S43toS36
fordct,1honourncwlaro:,trudurcrouc.-,.-isitour.,.·cbsitcorgiw:"'•ulat 621RIDE. To>p1cildlh:ma:,;,1~_,hncbecnoutonlhc•v-tcmhcntin.gpupup -i.at'IDmllofOU1mmlhea..;lvutiW:edsl<>p1.

We hilW! aho pl1ccd inform.1tion on ou, l,u..,s, main transfcr be.lions, 1t our 1111.1

51.ttiom, _, have pl;occd ads in loc:~I ncw>papcrs, and"'" 11"' u•ina""' KKili me,ha«ounts/Twitter,fxeboo•.i:Fresnofi\X}.

Topic
5:~Sp.m FAX'sfirstTwo(le<tric:8use• C..mlin.a
We ire in the proccs~oltr~ining ou, dri\le~on how toop,er;i~ 1M ,_ ~ lnfilct,youmigtlt...,..them1>ut1nd1boutonthe<lreelsHthedr;.-,gl!ltnrined Wi:oftcng<:l~•~t"d ;i.boulwl1<1t1oute-; tl,,:y"l~v011 fir>l. .. •ndour .,,....,, is\Nrtw.:c~pa:I b:ldtplovlhr~,k:~onRoutt'.381,vNoYem~ liflhis"tta•
W1!1 recet"-"' 6 mDfl! ,-lec'.TTic ~ in th!! middl,, oflW'.xt y..u, .,_ -.....II 1, ..nrnr., hydri,gpn ful'lcl'llbu-,tsifltMN"xtse-wr~l't'l'.ir-.
lnf•ct,,t;orlin£inlOJO,..,,.,..y>in~n,:w~lh;itw,:pu,cl-..will,,:•"to:1<ro:•"is)ion~ bus!
Thi>nll'illl> tl1<1lbr :Kl40,our whole lketwiU bo:ll'Ul-l'fnis>ion,h1equirt"dbrslil1.t, Lirwo Prl>lluoed ~ lliden <>lour M.;,yor when ht! w~s ilt FAX prnmoling the new electric hu5-,s, <lH,di1oulonourf;oc,,,bnoku,dYouTubl!pige.

Q&A
S:5Sp.m. StayiflcSaleinT1miHofCOV1D loll!
6p.m.

Wr, h1w: 111.<?d 1bout our new b,es, Krvice chu,w:,s, ind nev,,·dedrk vchick,s but one of lhc m"'l important lhinll" ,,..., arc dcdicatcd ID is ..,1c1y in thisCOVID cnvironmcnt. lw;inttoruswrt""trl'(ll"ltth3tweh.lve5t,l'fedvigil;rntaboutkttpingoorp;i5~n5c~;ind dri\le,~$.llelhroughoutthb.pandemic.ind~llll!'llefletup, Unfnrtull.1~,COVI0is5tiN ;aroundandinh,cttt~-v,1ri4r\t~drivin5G1~badtup.
lw1nttnhighlight-ol111tepro1ocol~"'·r,sti•hlveinplM:<!'; RNjuirirlgMi1Skslor.ilp.lS1.l'n5t>r.;;inddriYer.;(e~byT5Athrot13'11/18/2022j Hand!.ifliti,..,in,,.,eryb.J..f.,,~ger<!ou'<f'1nd;
Our dedicated maint,:n1na: ~t...ffdi>inlcctli..,,.,..y busurr,. nijhllybnis To gh'eyou ~ glimpse lnb:1 <M pr.KlioMwe prodLJON:I ii s.rlety video lh.:.t we've posttdon ourF•ci:boukp;oll",
Q&A
Wr,pUp
We want It> thri you lg.tin fDr illlf!flding
If you h•vc mor~ ~lion,'" comrno:nb,pk,.i>Cull 621-RDCor >Cnd;in ~rn»il W [email protected],rov
~11kvuu.ia•in,a11d~ho11ttol>N.'you(J,Ul\hero:011ourrAX1xr.;l"-1 Caro1n;i
Virtual public meeting broadcast on Facebook and YouTube live on August 25, 2021 at 5 p.m. Recording available for viewing at www.facebook.com/FresnoFAX/. Script used for the virtual meeting is below.

to be reinstated
starting September 1st
Dollar r des throughout
the City of Fresno
For detalls cm u. ... fare changes. 1ttondl • Ltv• Vlrtual Worbhop on FtNno FAX's Fac.t>oollc and Youn.~~ .. on
Wedn.esday, August 25 at 5 p..rn., or come to a FAX
popa11p tent event around the city.
•WalnubCaffomlabua.top! Mmnday, A11gusl 18, 2p.rn,
• Welckln BRT Stailon: Tuaaday• Au,ust17, 1 p.m.
· Cedar 111d Sllft' bUs ••·~ TIIUrsdll)', AUOU$t 1', 12 1100n • M-.CMS4e, Tt~l'I Ctl'IW: MiOl'ldty, A\lgU .. 23, 10 MT-. • Courthouse P&lt, Van Nest BRT Station,: Tuesday, Allgual 2lt, 9 a.,n, • El Paao BRT Station: ,uaaday, Auiiut 21\ 12:30 p.m.
• CoUtffiloU .. Pd. L Sbellllt: Thlulday, Alljus.t 21, ►11 a.m. •·Clo't1s 8RT $tltlofl: hlonCloy, At.91$13CI, 9:3CI U\

FRESNO AREA

EXPRESS
Poster Board for Bus Drivers:

DRIVER ALERT/BULLETIN I
FRESNO AREA EXPRESS 26/2021
DATE: AUGUST 3, 2021
TO: ALL BUS DRIVERS
FROM: CRYSTLE STIDHAM, Operations Manager
SUBJECT: NEW FARE STRUCTURE BEGINS SEPTEMBER 1 8 T
Beginning Wednesday, September 1, 2021, fare collection on all FAX buses will resume with a new fare structure. Please note the following changes to help make the transition from free fares to paid fares as smooth as possible:
• Base fare price lowered from $1.25 to $1.00
• Half-fare of $0.50 is available through the Reduced Fare Program for seniors, people with disabilities, and Medicare cardholders, with valid ID. • Prices are lower for 31-day passes and 10-ride cards as well. • Children 12 and younger ride free. Children under 6 must be accompanied by an adult.
• Active military and veterans ride for free,
with valid ID.

Public notification and outreach have begun, including recorded announcements on the bus aimed at helping the transition go smoothly.

Beginning August 1, 2021, please enter PR 34 to display "$1 rides starting on 9/1" for the headway sign.

Please be patient with our customers as they get used to paying fares again.

Additional information is available on the FAX website. Please speak to a supervisor if you have any questions.

AJ:dc
c: Gregory Barfield
Joe Vargas

SUPERVISORS

DISPATCH
MTC

A TU/READING

ELECTRONIC FILE
Driver’s Alert Bulletin issued to every FAX bus driver:

GOVERNMENT SERVICES DOING BUSINESS COMMUNl1Y DEPARTMENTS IWANTTO ...

DeRartment of TransRortation
~AX: ~resno Area Express
FAX Fares & Passes

FRESNO AREA

EXPRESS
Starting Wednesday, September 1, 2021, FAX fixed route bus and Handy Ride paratransit will begin collecting fares.

While many COVID-19 restrictions are being eased, Federal laws continue to REQUIRE ALL passengers and bus drivers to wear masks, at least through September 13, 2021.

FAX and Handy Ride will continue disinfecting all vehicles on a nightly basis and maintain sanitizing efforts at major transit hubs around the city. !=AX buses accept cash, passes, and transfers.

Reduced Fare passes are available for:

Seniors (65 years or older) with valid ID
People with Disabilities with valid ID
Medicare Card Holders
Reduced Fare program Instructions- EnQJ.is.h
E!Qgrama de Taritas Reducidas Esr>..a.D.2.!
New Fare Structure. Effective Se~..2Q21.=....E.ng.Ll.sh Nueva Estructura de Tarifas. ftectivo ell de Semiembre de 2021 - Esr>.aflo! Fares, Passes & Transfers
Fixed Route Buses
Fare Cost
Base Cash Fare
Reduced cash Fare:
• Seniors (65 years or older) with valid ID
People with D1sabihties with valid ID
• Medicare Card Holders
Children• (age 12 and under)
children under 6 must be accompanied by an adult
Active Military/Veteran (with valid ID)
Correct identification is required for all reduced/free fares.

Correct identification required for all reduce fares. Children must be accompanied by a fare-paying family member.

Transfers
Sl.00
S.50
Free
Free
Transfers are free and allow you to transfer to two add1toonal buses to complete your one-way trop. Bus transfers can be made only where routes intersect and are not valid for layovers or return trips. Transfers must be requested at the time of boarding and remain valid for 90 minutes from the time issued. When transferring between Clovis Stageline and FAX, only one transfer will be allowed.

Handy Ride
Fare Cost
ADA Eligible Individual Per Ride Fare $1.25
Companion to ADA certified individual Sl.2S
Personal Care Attendant to ADA certified individual Free I Mi@illbi51M
Fares and Passes Web Page Updates:

I Efectivo
Exact fare is recommended/ Se recomienda la 1arila exacta Base Gash Fare $1.00
Tarlfa Mslca en efectivo
Reduced Fare* 50¢
Tarifa Reducida
Seriorl(S5,ea,s&-,•l'ereonasdeoelael"""'8da(S511'1o6on,'5j OiAIJlecl fn.lffionas ir,;apaoiladas
Medicare Cn- • La Tajela Meclcn
Active Military & Veterans* Free/Gratis
Mttares y veteranos actlVos
Children Under Age 12 Free/Gratis
Nlfios menores de 12 al\os
Qikhn tnlor6 -be IIIXlOl11pariod t,y .. -
Loo nms menores de 6 m deben- "'"'""'--por III Olli.lo
"I> RacJJnd / ldeul!lk:mdn Recprlda
No Bills over $20 Accented
Blletes mlis grandes de $20 no son aceii'<iiis
CHANGE r.ARDS /TARJETAS DE CAMBIO
• Issued for overpayment values greater than 25C
• May be used on future FAX rides
• Cannot be redeemed for cash
• Emitidas por valores de sobrepago superiores a 25C
• Pueden usarse en Muros viajes de FAX
• No se pueden canjear por efeclivo
Decals installed onto Fareboxes on August 30, 2021:

., ute '3 Ne~ nO · es to
and cha1'11nd 45,
l\outes 2~ e ol color
see 1ront I> \{ignlightS,
inser~
Nue\13 Ruta 3 Yzo " 45. Rutas 'd I bios a ras agina e calTl la primera P para vea acoror inserto ctos mas fos J!ft~cados.

Schedule Guide/Guia de Horarios
Updated Schedule Guides posted onto FAX Web site in English and Spanish:

Decals placed onto Schedule Guide Covers:

Fresno FAX
~ August 17 at 3:05 PM · 0 ...

A look at our Weldon-Blackstone BRT pop-up event today. We talked with everyday riders about changes and got great feedback for the future!
Our next pop-up is Thursday, August 19th at Cedar - Shaw at noon! (Routes 9 and 38)
Multiple Social Media posts throughout Pop-up Campaign advertising Pop-Up events in real time:

Appendix B
Summary of Feedback Received at the “New Fare Structure” Pop-Up Tents August 13 through August 30, 2021
General feedback received during conversations with passengers:
• Appreciation for the 6 months of free fares
• General understanding of and acceptance toward the reinstatement of fares (only two people stated that FAX should keep free fares)
• Appreciation and excitement for the lower fares and added discounts for the 10-day and 31-day passes • Excitement about the free rides for military/veterans • Appreciation for FAX staff conducting outreach on the extremely hot days • Interest in learning about the recent service changes • Excitement and appreciation for the recent service changes, especially along Route 3 providing access to the medical facilities along Herndon
• Interest in learning more about the network (showing the need for more educational efforts) • Appreciation for the promotional items (in particular, the FAX pens and the ID holders) • Appreciation for being able to communicate in Spanish with Spanish-speaking staff • Interest in hearing from FAX staff directly; learning and clarification opportunities • From multiple passengers: Suggestion to add phone charging ports onto the buses.

Comments submitted via Comment Cards in writing:

English:
• Petra Yáñez: Very respectful & compassionate drivers. Handy Ride is also exceptional as drivers safe & caring & respectful!
• Vantaza Dennis: Love FAX. Safe, clean, no smoke.
• Lois Ryan: Thank you for the free rides, great service, drivers are polite and considerate. Bus routes gets me to where I need to go.
• Richie Venegas: I like how the bus is going to be $1 it’s awesome & I love how veterans can ride for free. • Eliacar Alex Valladares: Doing good lowering prices.
• Shanon Lee: I like riding FAX to get to where you going. I remember that the bus was 75 cents back in the day. • Sara: Bus 22 route needs better safer stop between Millbrook & Cedar or 8/9 th street.
• Tuong (Vietnamese): Sometimes drivers do not stop.
• Alesha Sanchez: Does an outstanding job every day.
• Sharron Young: West side, new benches new love, don’t be so intrusive on west with 28 bus. Dollar Tree on the west side. Pay it Forward. Thank you for free fare. Free vet. • Peter Tan: Bus 22 seem to be skip one bus a lot of times. • Linda: FAX workers they’re great, very nice. Very organized, knowledgeable. • Connie: FAX staff awesome. Well-informed. Very nice people. • Gloria: FAX workers are great. Very knowledgeable. Informed me very well. • Anonymous: FAX staff really helpful on answering questions. Also very friendly.

Spanish:
• Aurelia Ramirez: Tienen un excelente servicio yo siempre viajo en FAX. Estoy contenta con su servicio y sus amables conductores. (They have excellent service I always travel with FAX. I am happy with their service and their friendly drivers.)
• Lucilia Rubio: Gracias por su ayuda e información con nuevos precios y rutas de transporte. Me fue de mucha utilidad. Gracias. (Thank you for your help and information with new prices and routes. It was very useful to me.

Thank you.)
• Fatima: Me gustó mucho la información que recibí hoy con lo del FAX. Estoy alegre, gracias. Dios les bendiga. (I really liked the information I received today with everything having to do with FAX. I am happy, thank you. God bless you.)
• Eila Santingo: Es una buena ayuda gracias. (It's a good help thank you.)

Fresno Area Express Title VI Plan

APPENDIX S: WORKSHOP MATERIALS FOR 2022 TITLE VI PROGRAM UPDATE

Exhibit S.1 contains an image of the Title VI workshop flyer , which provides information about the workshop dates, times, and locations in English and Spanish.

Exhibit S.2 contains an image of the Ti tle VI virtual workshop notice, which provides information about the virtual workshop (date, time, and links) in English and Spanish.

Exhibit S.3 contains an image of the posting about the Title VI workshops on the FAX website. It includes a link to the FAX Outreach landing page, which contained additional information.

Exhibit S.4 includes four images of the bilingual (English/Spanish) wayfinding signage used during the Title VI workshops.

Exhibits S.5 and S.6 include images of the Title VI Workshop summary sheet in English and Spanish. The summary sheet provides a basic overview of Title VI as well as FAX’s Title VI update process and initial findings.

Exhibit S.7 includes two images of the bilingual (English/Spanish) comment card offered to workshop attendees to provide comments and/or questions.

Exhibit S.8 includes two images of a letter of support received from Clovis Community College during the Title VI outreach process.

Fresno Area Express Title VI Plan

Exhibit S.1 Title VI Workshop Flyer

Fresno Area Express Title VI Plan

Exhibit S.2 Title VI Virtual Workshop Notice

Fresno Area Express Title VI Plan

Exhibit S.3 Title VI Workshop Website Posting

Fresno Area Express Title VI Plan

Exhibit S.4 Title VI Workshop Wayfinding Signage

Fresno Area Express Title VI Plan

Exhibit S.5 Title VI Workshop Summary Sheet (English)

Fresno Area Express Title VI Plan

Exhibit S.6 Title VI Workshop Summary Sheet (Spanish)

Fresno Area Express Title VI Plan

Exhibit S.7 Title VI Workshop Comment Cards (English/Spanish)

Fresno Area Express Title VI Plan

Exhibit S.8 Title VI Letter of Support

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

APPENDIX T: FAX LANGUAGE ASSISTANCE PLAN (LAP) TRAINING MATERIALS

Exhibit T.1 includes images of the FAX Language Assistance Plan Training Materials.

Exhibit T.2 includes images from a Powerpoint presentation providing general training regarding FAX’s Language Assistance Plan.

Exhibit T.3 includes images from a Powerpoint presentation providing training specific to operations personnel and bus drivers specific to FAX’s Language Assistance Plan.

Fresno Area Express Title VI Plan

Exhibit T.1 FAX Language Assistance Plan Training Materials

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Exhibit T.2 FAX Language Assistance Plan Training Powerpoint

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Exhibit T.3 FAX Language Assistance Plan Operations/Bus Driver Training Powerpoint

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

Fresno Area Express Title VI Plan

This page intentionally blank.

Fresno Area Express Title VI Plan

APPENDIX U: STAFF AND EXTERNAL TITLE VI PROGRAM UPDATE SURVEYS

Exhibit U.1 includes an image of the FAX and Handy Ride staff survey instrument distributed as part of the FAX Title VI Program Update.

Exhibit U.2 includes an image of the stakeholder survey instrument distributed as part of the FAX Title VI Program Update.

Fresno Area Express Title VI Plan

This page intentionally blank.

Fresno Area Express Title VI Plan

Exhibit U.1 FAX and Handy Ride Staff Survey Instrument

Fresno Area Express Title VI Plan

Exhibit U.2 Stakeholder Survey Instrument