Tangram_HON_Contract — Fresno City Council, January 19, 2023 (part 1 of 2)

Region 4 Education Service Center (ESC)
Contract # R191804
for
Furniture, Installation and Related Services
with
The HON Company LLC
Effective: May 1, 2020
The following documents comprise the executed contract between the Region 4 Education Service Center and the HON Company LLC effective May 1, 2020:

I. Vendor Contract and Signature Form
II. Supplier’s Response to the RFP, incorporated by reference CONTRA
CT
1 APPENDIX A

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This Contract (“Contract”) is made as of __________, 2020 by and between (“Contractor”) and Region 4 Education Service Center
(“Region 4 ESC”) for the purchase of Furniture, Installation, and Related Services (“the products and services”).

RECITALS
WHEREAS, Region 4 ESC issued Request for Proposals Number RFP #19-18 for Furniture, Installation, and Related Services (“RFP”), to which Contractor provided a response (“Proposal
”); and
WHE
REAS, Region 4 ESC selected Contractor’s Proposal and wishes to engage Contractor in providing the services/materials described in the RFP and Proposal; WHER
EAS, both parties agree and understand the following pages will constitute the C ontract between the Contractor and Region 4 ESC, having its principal place of business at 7145 West Tidwell Road, Houston, TX 77092.

WHER
EAS, Contractor included, in writing, any required exceptions or deviations from these terms, conditions, and specifications; and it is further understood that, if agreed to by Region 4 ESC, said exceptions or deviations are incorporated into the Contract.

WHER
EAS, this C ontract consists of the provisions set forth below, including provisions of all attachments referenced herein. In the event of a conflict between the provisions set forth below and those contained in any attachment, the provisions set forth below shall control.

WHER
EAS, the Contract will provide that any state and local governmental entities, public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit (“Public Agencies”) may purchase products and services at prices indicated in the Contract upon the Public Agency’s registration with OMNIA Partners. 1) Term of agreement . The term of the Contract is for a period of three (3) years unless terminated, canceled or extended as otherwise provided herein. Region 4 ESC shall have the right to renew the Contract for two (2) additional one-year periods or portions thereof. Region 4 ESC shall review the Contract prior to the renewal date and notify the Contractor of Region 4 ESC’s intent renew the Contract. Contractor may elect not to renew by providing three hundred sixty-five days’ (365) notice to Region 4 ESC. Notwithstanding the expiration of the initial term or any subsequent term or all renewal options, Region 4 ESC and Contractor may mutually agree to extend the term of this Agreement. Contractor acknowledges and understands Region 4 ESC is under no obligation whatsoever to extend the term of this Agreement.
2) Scope: Contractor shall perform all duties, responsibilities and obligations, set forth in this agreement, and described in the RFP, incorporated herein by reference as though fully set forth herein.

April 28
the HON Company LLC

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2 3) Form of Contract. The form of Contract shall be the RFP, the Offeror’s proposal and Best and Final Offer(s).
4) Order of Precedence. In the event of a conflict in the provisions of the C ontract as accepted by Region 4 ESC, the following order of precedence shall prevail:
i. This Contract
ii. Offeror’s Best and Final Offer
iii. Offeror’s proposal
iv. RFP and any addenda

5) Commencement of Work. The Contractor is cautioned not to commence any billable work or provide any material or service under this Contract until Contractor receives a purchase order for such work or is otherwise directed to do so in writing by Region 4 ESC. 6) Entire Agreement (Parol evidence) . The Contract, as specified above, represents the final written expression of agreement. All agreements are contained herein and no other agreements or representations that materially alter it are acceptable. 7) Assignment of Contract . No assignment of C ontract may be made without the prior written approval of Region 4 ESC. Contractor is required to notify Region 4 ESC when any material change in operations is made (i.e. bankruptcy, change of ownership, merger, etc.). 8) Novation. If Contractor sells or transfers all assets or the entire portion of the assets used to perform this Contract, a successor in interest must guarantee to perform all obligations under this Contract. Region 4 ESC reserves the right to accept or reject any new party. A change of name agreement will not change the contractual obligations of Contractor. 9) Contract Alterations. No alterations to the terms of this C ontract shall be valid or binding unless authorized and signed by Region 4 ESC.
10) Adding Authorized Distributors/Dealers. Contractor is prohibited from authorizing additional distributors or dealers, other than those identified at the time of submitting their proposal, to sell under the Contract without notification and prior written approval from Region 4 ESC .

Contractor must notify Region 4 ESC each time it wishes to add an authorized distributor or dealer. Purchase orders and payment can only be made to the Contractor unless otherwise approved by Region 4 ESC . Pricing provided to members by added distributors or dealers must also be less than or equal to the Contractor’s pricing. 11) TERMINATION OF CONTRACT
a) Cancellation for Non-Performance or Contractor Deficiency. Region 4 ESC may terminate the Contract if purchase volume is determined to be low volume in any 12-month period.

Region 4 ESC reserves the right to cancel the whole or any part of this Contract due to failure by Contractor to carry out any obligation, term or condition of the contract. Region 4 ESC may issue a written deficiency notice to Contractor for acting or failing to act in any of the following:
i. Providing material that does not meet the specifications of the Contract; ii. Providing work or material was not awarded under the Contract; iii. Failing to adequately perform the services set forth i n the scope of work and specifications;

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3 iv. Failing to complete required work or furnish required materials within a reasonable amount of time;
v. Failing to make progr ess in performance of the Contract or giving Region 4 ESC reason to believe Contractor will not or cannot perform the requirements of the Contract; or
vi. Performing work or providing services under the C ontract prior to receiving an authorized purchase order.

Upon receipt of a written deficiency notice, Contractor shall have ten (10) days to provide a satisfactory response to Region 4 ESC . Failure to adequately address all issues of concern may result in Contract cancellation. Upon cancellation under this paragraph, all goods, materials, work, documents, data and reports prepared by Contractor under the Contract shall immediately become the property of Region 4 ESC. b) Termination for Cause. If, for any reason, Contractor fails to fulfill its obligation in a timely manner, or Contractor violates any of the covenants, agreements, or stipulations of this Contract Region 4 ESC reserves the right to terminate the Contract immediately and pursue all other applicable remedies afforded by law. Such termination shall be effective by delivery of notice, to the Contractor, specifying the effective date of termination. In such event, all documents, data, studies, surveys, drawings, maps, models and reports prepared by Contractor will become the property of the Region 4 ESC. If such event does occur, Contractor will be entitled to receive just and equitable compensation for the satisfactory work completed on such documents.
c) Delivery/Service Failures. Failure to deliver goods or services within the time specified, or within a reasonable time period as interpreted by the purchasing agent or failure to make replacements or corrections of rejected articles/services when so requested shall constitute grounds for the Contract to be terminated. In the event Region 4 ESC must purchase in an open market, C ontractor agrees to reimburse Region 4 ESC , within a reasonable time period, for all expenses incurred.
i) Additional Delivery/Installation Charges : Contractor may enter into additional negotiations with a purchasing agency for additional delivery or installation charges based on onerous conditions. Additional delivery and/or installation charges may only be charged if mutually agreed upon by the purchasing agency and Contractor and can only be charged on a per individual project basis.
d) Force Majeure. If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon, and the obligation of the party giving such notice, so far as it is affected by such Force Majeure, shall be suspended during the continuance of the inability then claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch.

The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or other industrial disturbances, act of public enemy, orders of any kind of government of the United States or the State of Texas or any civil or military authority; insurrections; riots; epidemics; landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests; restraint of government and people; civil disturbances; explosions, breakage or accidents to machinery, pipelines or canals, or other causes not reasonably within the control of the party claiming such inability. It is understood and agreed that the settlement of strikes and lockouts shall be entirely within the discretion of the party having the difficulty, and that the above requirement that any Force Majeure shall be remedied with all reasonable dispatch shall not require the s ettlement of strikes and lockouts by acceding to the demands of the opposing party or parties when such settlement is unfavorable in the judgment of the party having the difficulty.

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4 e) Standard Cancellation. Region 4 ESC may cancel this C ontract in whole or i n part by providing written notice. The cancellation will take effect 30 business days after the other party receives the notice of cancellation. After the 30th business day all work will cease following completion of final purchase order.

12) Licenses. Contractor shall maintain in current status all federal, state and local licenses, bonds and permits required for the operation of the business conducted by Contractor . Contractor shall remain fully informed of and in compliance with all ordinances and regulations pertaining to the lawful provision of services under the Contract. Region 4 ESC reserves the right to stop work and/or cancel the Contract if Contractor’s license(s) expire, lapse, are suspended or terminated.
13) Survival Clause. All applicable software license agreements, warranties or service agreements that are entered into between Contractor and Region 4 ESC under the terms and conditions of the Contract shall survive the expiration or termination of the Contract. All Purchase Orders issued and accepted by Contractor shall survive expiration or termination of the Contract.
14) Delivery. Conforming product shall be shipped within 7 days of receipt of Purchase Order. If delivery is not or cannot be made within this time period, the Contractor must receive authorization for the delayed delivery. The order may be canceled if the estimated shipping time is not acceptable. All deliveries shall be freight prepaid, F.O.B. Destination and shall be included in all pricing offered unless otherwise clearly stated in writing. 15) Inspection & Acceptance. If defective or incorrect material is delivered, Region 4 ESC may make the determination to return the material to the Contractor at no cost to Region 4 ESC .

The Contractor agrees to pay all shipping costs for the return s hipment. Contractor shall be responsible for arranging the return of the defective or incorrect material. 16) Payments. Payment shall be made after satisfactory performance, in accordance with all provisions thereof, and upon receipt of a properly completed invoice. 17) Price Adjustments. Should it become necessary or proper during the term of this Contract to make any change in design or any alterations that will increase price, Region 4 ESC must be notified immediately. Price increases must be approved by Region 4 ESC and no payment for additional materials or services, beyond the amount stipulated in the C ontract shall be paid without prior approval. All price increases must be supported by manufacturer documentation, or a formal cost justification letter. Contractor must honor previous prices for thirty (30) days after approval and written notification from Region 4 ESC. It is the Contractor’s responsibility to keep all pricing up to date and on file with Region 4 ESC . All price changes must be provided to Region 4 ESC , using the same format as was provided and accepted in the Contractor’s proposal.

Price reductions may be offered at any time during Contract. Special, time-limited reductions are permissible under the following conditions: 1) reduction is available to all users equally; 2) reduction is for a specific period, normally not less than thirty (30) days; and 3) original price is not exceeded after the time-limit. Contractor shall offer Region 4 ESC any published price reduction during the Contract term.
18) Audit Rights. Contractor shall, at its sole expense, maintain appropriate due diligence of all purchases made by Region 4 ESC and any entity that utilizes this Contract . Region 4 ESC reserves the right to audit the accounting for a period of three (3) year s from the time such

CONTRACT
5 purchases are made. This audit right shall survive termination of this Agreement for a period of one (1) year from the effective date of termination. Region 4 ESC shall have the authority to conduct random audits of Contractor ’s pricing at Region 4 ESC's sole cost and expense.

Notwithstanding the foregoing, in the event that Region 4 ESC is made aware of any pricing being offered that is materially inconsistent with the pricing under this agreement, Region 4 ESC shall have the ability to conduct an extensive audit of Contractor’s pricing at Contractor’s sole cost and expense. Region 4 ESC may conduct the audit internally or may engage a third- party auditing firm. In the event of an audit, the requested materials shall be provided in the format and at the location designated by Region 4 ESC.
19) Discontinued Products. If a product or model is discontinued by the manufacturer, Contractor may substitute a new product or model if the replacement product meets or exceeds the specifications and performance of the discontinued model and if the discount is the same or greater than the discontinued model.
20) New Products/Services. New products and/or services that meet the scope of work may be added to the Contract. Pricing shall be equivalent to the per centage discount for other products. Contractor may replace or add product lines if the line is replacing or supplementing products, is equal or superior to the original products, is discounted similarly or greater than the original discount, and if the products meet the requirements of the Contract. No products and/or services may be added to avoid competitive procurement requirements. Region 4 ESC may require additions to be submitted with documentation from Members demonstrating an interest in, or a potential requirement for, the new product or service. Region 4 ESC may reject any additions without cause.
21) Options. Optional equipment for products under Contract may be added to the C ontract at the time they become available under the following conditions: 1) the option is priced at a discount similar to other options; 2) the option is an enhancement to the unit that improves performance or reliability.
22) Warranty Conditions. All supplies, equipment and services shall include manufacturer's minimum standard warranty and one (1) year labor warranty unless otherwise agreed to in writing.
23) Site Cleanup. Contractor shall clean up and remove all debris and rubbish resulting from their work as required or directed. Upon completion of the work, the premises shall be left in good repair and an orderly, neat, clean, safe and unobstructed condition. 24) Site Preparation. Contractor shall not begin a project for which the site has not been prepared, unless Contractor does the preparation work at no cost, or until Region 4 ESC includes the cost of site pre paration in a purchase order. Site preparation includes, but is not limited to:
moving furniture, installing wiring for networks or power, and similar pre- installation requirements.
25) Registered Sex Offender Restrictions. For w ork to be performed at schools, Contractor agrees no employee or employee of a subcontractor who has been adjudicated to be a registered sex offender will perform work at any time when students are or are reasonably expected to be present. Contractor agrees a violation of this condition shall be considered a material breach and may result in the cancellation of the purchase order at Region 4 ESC’s discretion. Contractor must identify any additional costs associated with compliance of this

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6 term. If no cos ts are specified, comp liance with this term will be provided at no additional charge.
26) Safety measures. Contractor shall take all reasonable precautions for the safety of employees on the worksite and shall erect and properly maintain all necessary safeguards for protection of workers and the public. Contractor shall post warning signs against all hazards created by its operation and work in progress. Proper precautions shall be taken pursuant to state law and standard practices to protect workers, general public and existing st ructures from injury or damage.
27) Smoking. Persons working under the Contract shall adhere to local smoking policies.

Smoking will only be permitted in posted areas or off premises. 28) Stored materials. Upon prior written agreement between the Contract or and Region 4 ESC, payment may be made for materials not incorporated in the work but delivered and suitably stored at the site or some other location, for installation at a later date. An inventory of the stored materials must be provided to Region 4 ESC prior to payment. Such materials must be stored and protected in a secure location and be insured for their full value by the Contractor against loss and damage. Contractor agrees to provide proof of coverage and additional ly insured upon request. Additionally, if stored offsite, the materials must also be clearly identified as property of Region 4 ESC and be separated from other materials. Region 4 ESC must be allowed reasonable opportunity to inspect and take inventory of stored materials, on or offsite, as necessary. Until final acceptance by Region 4 ESC , it shall be the Contractor 's responsibility to protect all materials and equipment. Contractor warrants and guarantees that title for all work, materials and equipment shall pass to Region 4 ESC upon final acceptance. 29) Funding Out C lause. A Contract for the acquisition, including lease, of real or personal property is a commitment of Region 4 ESC’s current revenue only. Region 4 ESC retains the right to terminate the Contract at the expiration of each budget period during the term of the Contract and is conditioned on a best effort attempt by Region 4 ESC to obtain appropriate funds for payment of the contract.
30) Indemnity. Contractor shall protect, indemnify, and hold harmless both Region 4 ESC and its administrators, employees and agents against all claims, damages, losses and expenses arising out of or resulting from the actions of the Contractor, Contractor employees or subcontractors in the preparation of the solicitation and the later execution of the C ontract.

Any litigation involving either Region 4 ESC, its administrators and employees and agents will be in Harris County, Texas.
31) Marketing. Contractor agrees to allow Region 4 ESC to use their name and logo within website, marketing materials and advertisement. Any use of Region 4 ESC name and logo or any form of publicity, inclusive of press releases, regarding this Contract by Contractor must have prior approval from Region 4 ESC.
32) Certificates of Insurance . Certificates of insuranc e shall be delivered to the Region 4 ESC prior to commencement of work. The Contractor shall give Region 4 ESC a minimum of ten (10) days’ notice prior to any modifications or cancellation of policies. The Contractor shall require all subcontractors performing any work to maintain coverage as specified. 33) Legal Obligations. It is Contractor’s responsibility to be aware of and comply with all local, state, and federal laws governing the sale of products/services and shall comply with all laws

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7 while fulfilling the Contract. Applicable laws and regulation must be followed even if not specifically identified herein.
34) Tariff Surcharges: Contractor has the option to charge a surcharge, as an additional line item, if approved by the purchasing agency. All surcharges must be based on a percentage of total order and must be approved by Region 4 prior to use.

The HON Company
Solicitation Number 19-18

Request for Proposal (RFP)
by
Region 4 Education Service Center (“ESC”)
for
Furniture and Installation

Table of Contents

Tab 1 Draft Contract & Signature Form
a. Appendix A – Draft Contract
b. Offer & Contract Signature Form
c. Appendix B – Terms & Conditions Acceptance Form
d. Amendment 1
e. Certificate of Insurance

Tab 2 Products/Pricing
a. Discount Matrix
b. Services Pricing
c. Electronic Catalog
d. Order to Delivery Brochure

Tab 3 Performance
a. Appendix D, Exhibit A
b. Appendix D, Exhibit B (redlined)
c. Appendix F, Federal Funds Certifications
d. Appendix G, New Jersey Business Compliance
e. Evaluation Criteria Response
f. D&B Report – The HON Company LLC
g. D&B Report – HNI Corporation
h. HON Full Lifetime Warranty
i. HON Limited 5-year Warranty

Tab 4 Qualifications & Experience
a. References

Tab 5 Value Add
a. Value-Added Services

Tab 6 Additional Required Documents
a. Appendix C, Doc 1 – Open Records Policy
b. Appendix C, Doc 2 – Antitrust Certification Statement c. Appendix C, Doc 3 – Implementation House Bill 1295 Certificate of Interested Parties
◦ 1295 Certificate of Interested Parties
d. Appendix C, Doc 4 – Texas Government Code 2270 Verification Form e. Appendix C, Doc 5 – Special Conditions
f. Appendix C, Doc 6 – Questionnaire

Tab 1 – Draft Contract & Signature Form

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APPENDIX A

DRAFT CONTRACT
This Contract (“Contract”) is made as of , 2020 by and between (“Contractor”) and Region 4 Education Service Center
(“Region 4 ESC”) for the purchase of
products and services”).
(“the

RECITALS

WHEREAS, Region 4 ESC issued Request for Proposals Number R for (“RFP”), to which Contractor provided a response (“Proposal”); and

WHEREAS, Region 4 ESC selected Contractor’s Proposal and wishes to engage Contractor in providing the services/materials described in the RFP and Proposal;

WHEREAS, both parties agree and understand the following pages will constitute the Contract between the Contractor and Region 4 ESC, having its principal place of business at 7145 West Tidwell Road, Houston, TX 77092.

WHEREAS, Contractor included, i n writing, any required exceptions or deviations from these terms, conditions, and specifications; and it is further understood that, if agreed to by Region 4 ESC, said exceptions or deviations are incorporated into the Contract.

WHEREAS, this Contract co nsists of the provisions set forth below, including provisions of all attachments referenced herein. In the event of a conflict between the provisions set forth below and those contained in any attachment, the provisions set forth below shall control.

1) Term of agreement . The term of the Contract is for a period of three (3) years unless terminated, canceled or extended as otherwise provided herein. Region 4 ESC shall have the right to renew the Contract for two (2) additional one-year periods or portions thereof. Region 4 ESC shall review the Contract prior to the renewal date and notify the Contractor of Region 4 ESC’s intent renew the Contract. Contractor may elect not to renew by providing three hundred sixty-five days’ (365) notice to Region 4 ESC. Notwithstanding the expiration of the initial term or any subsequent term or all renewal options, Region 4 ESC and Contractor may mutually agree to extend the term of this Agreement. Contractor acknowledges and understands Region 4 ESC is under no obligation whatsoever to extend the term of this Agreement.

2) Scope: Contractor shall perform all duties, responsibilities and obligations, set for th in this agreement, and described in the RFP, incorporated herein by reference as though fully set forth herein.

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2 1

3) Form of Contract. The form of Contract shall be the RFP, the Offeror’s proposal and Best and Final Offer(s).

4) Order of Precedence. In the event of a conflict in the provisions of the Contract as accepted by Region 4 ESC, the following order of precedence shall prevail:
i. This Contract
ii. Offeror’s Best and Final Offer
iii. Offeror’s proposal
iv. RFP and any addenda

6) Entire Agreement (Parol evidence) . The Contract, as specified above, represents the final written expression of agreement. All agreements are contained herein and no other agreements or representations that materially alter it are acceptable.

7) Assignment of Contract . No assignment of Contract may be made without the prior written approval of Region 4 ESC. Contractor is required to notify Region 4 ESC when any material change in operations is made (i.e. bankruptcy, change of ownership, merger, etc.).

8) Novation. If Contractor sells or transfers all assets or the entire portion of the assets used to perform this Contract, a successor in interest must guarantee to perform all obligations under this Contract. Region 4 ESC reserves the right to accept or reject any new party. A change of name agreement will not change the contractual obligations of Contractor.

9) Contract Alterations. No alterations to the terms of this Contract shall be valid or binding unless authorized and signed by Region 4 ESC.

10) Adding Authorized Distributors/Dealers . Contractor is prohibited from authorizing additional distributors or dealers, other than those identified at the time of submitting their proposal, to sell under the Contract without notification and prior written approval from Region 4 ESC.

11) TERMINATION OF CONTRACT

a) Cancellation for Non-Performance or Contractor Deficiency. Region 4 ESC may terminate the Contract if purchase volume is determined to be low volume in any 12 -month period.

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iv. Failing to complete required work or furnish required materials within a reasonable amount of time;
v. Failing to make progress in performance of the Contract or giving Region 4 ESC reason to believe Contractor will not or cannot perform the requirements of the Contract; or
vi. Performing work or providing services under the Contract prior to receiving an authorized purchase order.

Upon receipt of a written deficiency notice, Contractor shall have ten (10) days to provide a satisfactory response to Region 4 ESC. Failure to adequately address all issues of concern may result in Contract cancellation. Upon cancellation under this paragraph, all goods, materials, work, documents, data and reports prepared by Contractor under the Contract shall immediately become the property of Region 4 ESC. b) Termination for Cause. If, for any reason, Contractor fails to fulfill its obligation in a timely manner, or Contractor v iolates any of the covenants, agreements, or stipulations of this Contract Region 4 ESC reserves the right to terminate the Contract immediately and pursue all other applicable remedies afforded by law. Such termination shall be effective by delivery of notice, to the Contractor, specifying the effective date of termination. In such event, all documents, data, studies, surveys, drawings, maps, models and reports prepared by Contractor will become the property of the Region 4 ESC. If such event does occur, Contractor will be entitled to receive just and equitable compensation for the satisfactory work completed on such documents.
c) Delivery/Service Failures. Failure to deliver goods or services within the time specified, or within a reasonable time period as interpreted by the purchasing agent or failure to make replacements or corrections of rejected articles/services when so requested shall constitute grounds for the Contract to be terminated. In the event Region 4 ESC must purchase in an open market, Contractor agrees to reimburse Region 4 ESC, within a reasonable time period, for all expenses incurred.
i) Additional Delivery/Installation Charges : Contractor may enter into additional negotiations with a purchasing agency for additional delivery or inst allation charges based on onerous conditions. Additional delivery and/or installation charges may only be charged if mutually agreed upon by the purchasing agency and Contractor and can only be charged on a per individual project basis.
d) Force Majeure. If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon, and the obligation of the party giving such notice, so far as it is affected by such Force Majeure, shall be suspended during the continuance of the inability then claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch.

The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or other industrial disturbances, act of public enemy, orders of any kind of government of the United States or the State of Texas or any civil or military authority; insurrections; riots; epidemics; landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests; restraint of government and people; civil disturbances; explosions, breakage or accidents to machinery, pipelines or canals, or other causes not reasonably within the control of the party claiming such inability. It is understood and agreed that the settlement of strikes and lockouts shall be entirely within the discretion of the party having the difficulty, and that the above requirement that any Force Majeure shall be remedied with all reasonable dispatch shall not require the settlement of strikes and lockouts by acceding to the demands of the opposing party or parties when such settlement is unfavorable in the judgment of the party having the difficulty.

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e) Standard Cancellation. Region 4 ESC may cancel this Contract in whole or in part by providing written notice. The cancellation will take effect 30 business days after the other party receives the notice of cancellation. After the 30th business day all work will cease following completion of final purchase order.

13) Survival Clause . All applicable software license agreements, warranties or service agreements that are entered into between Contractor and Region 4 ESC under the terms and conditions of the Contract shall survive the expiration or termination of the Contract. All Purchase Orders issued and accepted by Contractor shall survive expiration or termination of the Contract.

14) Delivery. Conforming product shall be shipped within the timeframe mutually agreed to by the Vendor and the Purchasing Agency 7 days of receipt of Purchase Order. If delivery is not or cannot be made within this time period, the Contractor must receive authorization for the delayed delivery. The order may be canceled if the estimated shipping time is not acceptable.

All deliveries shall be freight prepaid, F.O.B. Destination and shall be included in all pricing offered unless otherwise clearly stated in writing.

15) Inspection & Acceptance. If defective or incorrect material is delivered, Region 4 ESC may make the determination to return the material to the Contractor at no cost to Region 4 ESC.

The Contractor agrees to pay all shipping costs for the return shipment. Contractor shall be responsible for arranging the return of the defective or incorrect material.

16) Payments. Payment shall be made after satisfactory performance, in accordance with all provisions thereof, and upon receipt of a properly completed invoice.

17) Price Adjustments. Should it become necessary or proper during the term of this Contract to make any change in design or any alterations that will increase price, Region 4 ESC must be notified immediately. Price increases must be approved by Region 4 ESC and no payment for additional materials or services, beyond the amount stipulated in the Contract shall be paid without prior approval. All price increases must be supported by manufacturer documentation, or a formal cost justification letter. Contractor must honor previous prices for thirty (30) days after approval and written notification from Region 4 ESC. It is the Contractor’s responsibility to keep all pricing up to date and on file with Region 4 ESC. All price changes must be provided to Region 4 ESC, using the same format as was provided and accepted in the Contractor’s proposal.

18) Audit Rights. Contractor shall, at its sole expense, maintain appropriate due diligence of all purchases made by Region 4 ESC and any entity that utilizes this Contract. Region 4 ESC

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reserves the right to audit the accounting for a period of three (3) years from the time such purchases are made. This audit right shall survive termination of this Agreement for a period of one (1) year from the effective date of termination. Region 4 ESC shall have the authority to conduct random audits of Contractor’s pricing at Region 4 ESC's sole cost and expense.

19) Discontinued Products. If a product or model is discontinued by the manufacturer, Contractor may substitute a new product or model if the replacement product meets or exceeds the specifications and performance of the discontinued model and if the discount is the same or greater than the discontinued model.

20) New Products/Services. New products and/or services that meet the scope of work may be added to the Contract. Pricing shall be equivalent to the percentage discount for other products. Contractor may replace or add product lines if the line is replacing or supplementing products, is equal or superior to the original products, is discounted similarly or greater than the original discount, and if the products meet the requirements of the Contract. No products and/or services may be added to avoid competitive procurement requirements. Region 4 ESC may require additions to be submitted with documentation from Members demonstrating an interest in, or a potential requirement for, the new product or service. Region 4 ESC may reject any additions without cause.

21) Options. Optional equipment for products under Contract may be added to the Contract at the time they become available under the following conditions: 1) the option is priced at a discount similar to other options; 2) the option is an enhancement to the unit that improves performance or reliability.

22) Warranty Conditions . All supplies, equipment and services shall include manufacturer's minimum standard warranty and one (1) year labor warranty unless otherwise agreed to in writing.

23) Site Cleanup. Contractor shall clean up and remove all debris and rubbish resulting from their work as required or directed. Upon completion of the work, the premises shall be left in good repair and an orderly, neat, clean, safe and unobstructed condition.

24) Site Preparation. Contractor shall not begin a project for which the site has not been prepared, unless Contractor does the preparation work at no cost, or until Region 4 ESC includes the cost of site preparation in a purchase order. Site preparation includes, but is not limited to:
moving furniture, installing wiring for networks or power, and similar pre- installation requirements.

25) Registered Sex Offender Restrictions. For work to be performed at schools, Contractor agrees no employee or employee of a subcontractor who has been adjudicated to be a registered sex offender will perform work at any time when students are or are reasonably expected to be present. Contractor agrees a violation of this condition shall be considered a material breach and may result in the cancellation of the purchase order at Region 4 ESC’s discretion.

Contractor must identify any additional costs associated with compliance of this

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term. If no costs are specified, compliance with this term will be provided at no additional charge.

26) Safety measures. Contractor shall take all reasonable precautions for the safety of employees on the worksite and shall erect and properly maintain all necessary safeguards for protection of workers and the public. Contractor shall post warning signs against all hazards created by its operation and work in progress. Proper precautions shall be taken pursuant to state law and standard practices to protect workers, general public and existing structures from injury or damage.

27) Smoking. Persons working under the Contract shall adhere to local smoking policies. Smoking will only be permitted in posted areas or off premises.

28) Stored materials. Upon prior written agreement between the Contractor and Region 4 ESC, payment may be made for materials not incorporated in the work but delivered and suitably stored at the site or some other location, for installation at a later date. An inventory of the stored materials must be provided to Region 4 ESC prior to payment. Such materials must be stored and protected in a secure location and be insured for their full value by the Contractor party in control of the location against loss and damage unless otherwise agreed to by Contractor and Region 4 ESC . Contractor The insuring party agrees to provide proof of coverage and additionally insured upon request. Additionally, if stored offsite, the materials must also be clearly identified as property of Region 4 ESC and be separated from other materials. Region 4 ESC must be allowed reasonable opportunity to inspect and take inventory of stored materials, on or offsite, as necessary. Until final acceptance delivery into Region 4 ESC control by Region 4 ESC, it shall be the Contractor's responsibility to protect all materials and equipment. Contractor warrants and guarantees that title for all work, materials and equipment shall pass to Region 4 ESC upon Region 4 ESC’s acceptance of non- defective, undamaged, product at the time of delivery final acceptance.

29) Funding Out Clause. A Contract for the acquisition, including lease, of real or personal property is a commitment of Region 4 ESC’s current revenue only. Region 4 ESC retains the right to terminate the Contract at the expiration of each budget period during the term of the Contract and is conditioned on a best effort attempt by Region 4 ESC to obtain appropriate funds for payment of the contract.

30) Indemnity. Contractor shall protect, indemnify, and hold harmless both Region 4 ESC and its administrators, employees and agents against all claims, damages, losses and expenses arising out of or resulting from the actions of the Contractor, Contractor employees or subcontractors in the preparation of the solicitation and the later execution of the Contract.

Any litigation involving either Region 4 ESC, its administrators and employees and agents will be in Harris County, Texas.

31) Marketing. Contractor agrees to allow Region 4 ESC to use their name and logo within website, marketing materials and advertisement. Any use of Region 4 ESC name and logo or any form of publicity, inclusive of press releases, regarding this Contract by Contractor must have prior approval from Region 4 ESC.

32) Certificates of Insurance . Certificates of insurance shall be delivered to the Region 4 ESC prior to commencement of work. The Contractor shall give Region 4 ESC a minimum of ten (10) days’ notice prior to any modifications or cancellation of policies. The Contractor shall require all subcontractors performing any work to maintain coverage as specified.

CONTRACT
7 1

33) Legal Obligations. It is Contractor’s responsibility to be aware of and comply with all local, state, and federal laws governing the sale of products/services and shall comply with all laws while fulfilling the Contract. Applicable laws and regulation must be followed even if not specifically identified herein.

34) Tariff Surcharges: Contractor has the option to charge a surcharge, as an additional line item, if approved by the purchasing agency. All surcharges must be based on a percentage of total order and must be approved by Region 4 prior to use.

Appendix B

TERMS & CONDITIONS ACCEPTANCE FORM
Signature on the Offer and Contract Signature form certifies complete acceptance of the terms and conditions in this solicitation and draft Contract except as noted below with proposed substitute language (additional pages may be attached, if necessary). The provisions of the RFP cannot be modified without the express written approval of Region 4 ESC. If a proposal is returned with modifications to the draft Contract provisions that are not expressly approved in writing by Region 4 ESC, the Contract provisions contained in the RFP shall prevail.

Check one of the following responses:
□ Offeror takes no exceptions to the terms and conditions of the RFP and draft Contract. (Note: If none are listed below, it is understood that no exceptions/deviations are taken.) □ Offeror takes the following exceptions to the RFP and draft Contract. All exceptions must be clearly explained, reference the corresponding term to which Offeror is taking exception and
clearly state any proposed modified language, proposed additional terms to the RFP and draft Contract must be included:
(Note: Unacceptable exceptions may remove Offeror’s proposal from consideration for award. Region 4 ESC shall be the sole judge on the acceptance of exceptions and modifications and the decision shall be final.

If an offer is made with modifications to the contract provisions that are not expressly approved in writing, the contract provisions contained in the RFP shall prevail.) Section/Page Term, Condition, or
Specification
Exception/Proposed Modification Accepted
(For Region 4
ESC’s use)
Appendix A,
Section 14
Delivery, P.4
Conforming product shall be
shipped within 7 days of
receipt of Purchase Order. If
delivery is not or cannot be
made within this time period,
the Contractor must receive
authorization for the delayed
delivery. The order may be
canceled if the estimated
shipping time is not
acceptable. All deliveries shall
be freight prepaid, F.O.B.

Destination and shall be
included in all pricing offered
unless otherwise clearly
stated in writing.

Conforming product shall be shipped within
the timeframe mutually agreed to by the
Vendor and the Purchasing Agency 7 days of
receipt of Purchase Order. If delivery is not or
cannot be made within this time period, the
Contractor must receive authorization for the
delayed delivery. The order may be canceled if
the estimated shipping time is not acceptable.

All deliveries shall be freight prepaid, F.O.B.

Destination and shall be included in all pricing
offered unless otherwise clearly stated in
writing.

Appendix A,
Section 28
Stored Materials,
P.6
Upon prior written
agreement between the
Contractor and Region 4
ESC, payment may be
made for materials not
incorporated in the work but
delivered and suitably
stored at the site or some
other location, for
installation at a later date.

Upon prior written agreement between the
Contractor and Region 4 ESC, payment may
be made for materials not incorporated in the
work but delivered and suitably stored at the
site or some other location, for installation at a
later date. An inventory of the stored materials
must be provided to Region 4 ESC prior to
payment. Such materials must be stored and
protected in a secure location and be insured
for their full value by the Contractor party in

acceptable
acceptable
An inventory of the stored
materials must be provided
to Region 4 ESC prior to
payment. Such materials
must be stored and
protected in a secure
location and be insured for
their full value by the
Contractor against loss and
damage. Contractor agrees
to provide proof of coverage
and additionally
insured upon request.

Additionally, if stored offsite,
the materials must also be
clearly identified as property
of Region 4 ESC and be
separated from other
materials. Region 4 ESC
must be allowed reasonable
opportunity to inspect and
take inventory of stored
materials, on or offsite, as
necessary. Until final
acceptance by Region 4 ESC,
it shall be the Contractor's
responsibility to protect all
materials and equipment.

Contractor warrants and
guarantees that title for all
work, materials and
equipment shall pass to
Region 4 ESC upon final
acceptance.
control of the location against loss and
damage, unless otherwise agreed to by
Contractor and Region 4 ESC. Contractor The
insuring party agrees to provide proof of
coverage and additionally insured upon
request. Additionally, if stored offsite, the
materials must also be clearly identified as
property of Region 4 ESC and be separated
from other materials. Region 4 ESC must be
allowed reasonable opportunity to inspect and
take inventory of stored materials, on or offsite,
as necessary.

Until final acceptance delivery into Region 4
ESC control by Region 4 ESC, it shall be the
Contractor's responsibility to protect all
materials and equipment. Contractor warrants
and guarantees that title for all work, materials
and equipment shall pass to Region 4 ESC
upon Region 4 ESC’s acceptance of non‐
defective, undamaged, product at time of
delivery final acceptance.

Exhibit A,
Section

2.2 Pricing
Commitment,
P.20
Supplier commits the not‐to‐
exceed pricing provided
under the Master Agreement
pricing is its lowest available
(net to buyer) to Public
Agencies nationwide and
further commits that if a
Participating Public Agency
is eligible for lower pricing
through a national, state,
regional or local or
cooperative contract, the
Supplier will match such
lower pricing to that
Participating Public Agency
under the Master Agreement.

Supplier commits the not‐to‐exceed pricing
provided under the Master Agreement pricing
is its lowest available (net to buyer) to Public
Agencies nationwide and further commits that
if a Participating Public Agency is eligible
for lower pricing through a national, state,
regional or local or cooperative contract, the
Supplier will match such lower pricing to that
Participating Public Agency under the Master
Agreement.

Supplier commits that price shall be equivalent
to other cooperative state and local contracts
held by the Supplier, buying the same product
mix, for the same geographical areas, under
the same terms and conditions.

Exhibit B,
Section
14 Administrative
Fee Payment,
P.28
Administrative Fee payments
are to be paid by Supplier to
OMNIA Partners, Public
Sector at the frequency and
on the due date stated in
Section 13, above, for
Supplier’s submission of
corresponding Contract Sales
Reports. Administrative Fee
payments are to be made via
Administrative Fee payments are to be paid by
Supplier to OMNIA Partners, Public Sector
within 30 days of calendar month end, at the
frequency and on the due date stated in
Section 13, above, for Supplier’s submission
of corresponding Contract Sales Reports.

Administrative Fee payments are to be made
via Automated Clearing House (ACH) to the
OMNIA Partners, Public Sector designated
financial institution identified in Exhibit D.
acceptable
OMNIA
Partners and
HON will
discuss
Automated Clearing House
(ACH) to the OMNIA
Partners, Public
Sector designated financial
institution identified in Exhibit
D. Failure to provide a
payment of the Administrative
Fee within the time and
manner specified herein shall
constitute a material breach
of this Agreement and if not
cured within thirty (30) days of
written notice to Supplier shall
be deemed a cause for
termination of the Master
Agreement, at Principal
Procurement Agency’s sole
discretion, and/or this
Agreement, at
OMNIA Partners, Public
Sector’ sole discretion. All
Administrative Fees not
paid when due shall bear
interest at a rate equal to the
lesser of one and one-half
percent (1 1/2%) per month or
the maximum rate permitted
by law until
paid in full.

Failure to provide a payment of the
Administrative Fee within the time and manner
specified herein shall constitute a material
breach of this Agreement and if not cured
within thirty (30) days of written notice to
Supplier shall be deemed a cause for
termination of the Master Agreement, at
Principal Procurement Agency’s sole
discretion, and/or this Agreement, at OMNIA
Partners, Public Sector’ sole discretion.

All Administrative Fees not paid when due
shall bear interest at a rate equal to the lesser
of one and one‐half percent (1 1/2%) per
month or the maximum rate permitted by law
until paid in full.

Exhibit F,
Federal
Funds
Certifications,
Overview P.37
The following certifications
and provisions may be
required and apply when
Participating Agency expends
federal funds for any
purchase resulting from this
procurement process.

The following certifications and provisions may
be required and apply when Participating
Agency expends federal funds for any
purchase resulting from this procurement
process.

Pursuant to 2 C.F.R. § 200.326, all contracts,
including small purchases, awarded by the
Participating Agency and the Participating
Agency’s subcontractors shall contain the
procurement provisions of Appendix II to Part
200, as applicable, when federal funds are
utilized on a project. It is the responsibility of
the authorized Purchasing Agency to notify the
Vendor if federal funds will be utilized to
procure items under this contract and/or
purchase order prior to Vendor's
acceptance of the order.

Exhibit F,
Federal Funds
Certifications,
Certification of
Compliance with
Buy America
Provisions, P.40
To the extent purchases are
made with Federal Highway
Administration, Federal
Railroad Administration, or
Federal Transit Administration
funds, offeror certifies that its
products comply with all
applicable provisions of the
Buy America Act and agrees
to provide such certification or
applicable waiver with respect
to specific products to any
Participating Agency upon
request.

To the extent purchases are made with
Federal Highway Administration, Federal
Railroad Administration, or Federal Transit
Administration funds, offeror certifies that
when requested prior to offeror's acceptance
of an order, offeror will certify its individual
products comply to with all applicable
provisions of the Buy America Act and agrees
to provide such certification or applicable
waiver with respect to specific products to any
Participating Agency upon request. Purchases
made in accordance with the Buy America Act
must still follow the applicable procurement
rules calling for free and open competition.
noted
noted
Purchases made in
accordance with the Buy
America Act must still follow
the applicable procurement
rules calling for free and open
competition.

Exhibit F,
Federal Funds
Certifications,
Certification of
Applicability to
Subcontractors,
P.40
Offeror agrees that all
contracts it awards pursuant
to the Contract shall be bound
by the foregoing terms and
conditions.

Offeror agrees that all dealer subcontracts it
awards pursuant to the Contract shall be
bound by the foregoing terms and conditions.

Amendment 1,
Appendix C, Doc
#5 – Special
Conditions,
Federal
Requirements,
P.9
Federal Requirements
If products and services are
issued in response to an
emergency or disaster
recovery the items below,
located in this Special
Conditions section of the
Federal Funds Certifications,
are activated and required
when federal funding may be
utilized.

Federal Requirements
If products and services are issued in
response to an emergency or disaster
recovery the items below, located in this
Special Conditions section of the Federal
Funds Certifications, are activated and
required when federal funding may be is
utilized, and Contractor is notified prior to
order placement.

Amendment 1,
Appendix C, Doc
#5 – Special
Conditions, 2.

Equal
Employment
Opportunity Item
8, P.10
The contractor will include the
provisions of paragraphs (1)
through (8) in every
subcontract or purchase order
unless exempted by rules,
regulations, or orders of the
Secretary of Labor issued
pursuant to section 204 of
Executive Order 11246 of
September 24, 1965, so that
such provisions will be
binding upon each
subcontractor or vendor. The
contractor will take such
action with respect to any
subcontract or purchase order
as may be directed by the
Secretary of Labor as a
means of enforcing such
provisions including sanctions
for noncompliance: Provided,
however, that in the event the
contractor becomes involved
in, or is threatened with,
litigation with a subcontractor
or vendor as a result of such
direction, the contractor may
request the United States to
enter into such litigation to
protect the interests of the
United States.

The contractor will include the provisions of
paragraphs (1) through (8) in every dealer
subcontract or purchase order unless
exempted by rules, regulations, or orders of
the Secretary of Labor issued pursuant to
section 204 of Executive Order 11246 of
September 24, 1965, so that such provisions
will be binding upon each dealer subcontractor
or vendor. The contractor will take such action
with respect to any dealer subcontract or
purchase order as may be directed by the
Secretary of Labor as a means of enforcing
such provisions including sanctions for
noncompliance: Provided, however, that in the
event the contractor becomes involved in, or is
threatened with, litigation with a dealer
subcontractor or vendor as a result of such
direction, the contractor may request the
United States to enter into such litigation to
protect the interests of the United States.

Amendment 1,
Appendix C, Doc
#5 – Special
Conditions, 3.
“During the
performance of
The contractor will include the
portion of the sentence
immediately preceding
paragraph (1) and the
provisions of paragraphs (1)
through (7) in every
The contractor will include the portion of the
sentence immediately preceding paragraph (1)
and the provisions of paragraphs (1) through
(7) in every dealer subcontract or purchase
order unless exempted by rules, regulations,
or orders of the Secretary of Labor issued

noted
noted
noted
noted
this contract, the
contractor
agrees
as follows: Item
7,
P.12
subcontract or purchase order
unless exempted by rules,
regulations, or orders of the
Secretary of Labor issued
pursuant to section 204 of
Executive Order 11246 of
September 24, 1965, so that
such provisions will be
binding upon each
subcontractor or vendor. The
contractor will take such
action with respect to any
subcontract or purchase order
as the administering agency
may direct as a means of
enforcing such provisions,
including sanctions for
noncompliance: Provided,
however, That in the event a
contractor becomes involved
in, or is threatened with,
litigation with a subcontractor
or vendor as a result of such
direction by the administering
agency the contractor may
request the United States to
enter into such litigation to
protect the interests of the
United States.”
pursuant to section 204 of Executive Order
11246 of September 24, 1965, so that such
provisions will be binding upon each dealer
subcontractor or vendor. The contractor will
take such action with respect to any dealer
subcontract or purchase order as the
administering agency may direct as a means
of enforcing such provisions, including
sanctions for noncompliance: Provided,
however, That in the event a contractor
becomes involved in, or is threatened with,
litigation with a dealer subcontractor or vendor
as a result of such direction by the
administering agency the contractor may
request the United States to enter into such
litigation to protect the interests of the United
States.”
Amendment 1,
Appendix C, Doc
#5 – Special
Conditions,
Sign‐
Off, P.23
Offeror agrees to comply with
all terms and conditions
outlined in the Special
Conditions section of this
solicitation, as applicable.

Offeror agrees to comply with all terms and
conditions outlined in the Special Conditions
section of this solicitation., as applicable. noted

Tab 2 – Product/Pricing
Tier Total Order at List Systems & Pedestals Vertical & Lateral Files, Storage Tables, Desking, Casegoods HON Branded Seating HON 5 Year Warranty Education Sooth High-Back
Patient Chair
1 $0 - $25,000 64.70% 55.40% 53.30% 53.30% 55.30% 53.30% 51.30% 2 $25,001 - $75,000 65.70% 56.40% 55.00% 55.00% 56.40% 55.00% 52.30% 3 $75,001 - $150,000 67.90% 63.70% 59.60% 59.60% 58.50% 56.50% 54.50% 4 $150,000 & Above Negotiable Negotiable Negotiable Negotiable Negotiable Negotiable Negotiable Product Series Product Series Product Series Product Series Product Series Product Series Product Series Abode Systems 210 Vertical Files 10500 Series Laminate Desking Accommodate 400 Series SmartLink Soothe Abound Systems 310 Vertical Files 10700 Series Laminate Desking Adjustable Task/Lab Stools Assemble Accelerate Systems 510 Vertical Files 34000 Series Desking Boda Charge Brigade Pedestals Brigade Laterals 38000 Series Desking Cambia (2150/2160) Circulate Empower Brigade Shelf File & Overfiles 66000 Series (StationMaster) Ceres Client Flagship Pedestals Brigade Steel Bookcase 94000 Series Laminate Desking ComforTask (5900) Contemporary Laminate Occassional Tables
Systems Accessories Brigade Storage Cabinets Arrange Endorse Coordinate Height Adjustable Bases Contain Between Flock Corral
Flagship File Centers Build Tables Grove Crio
Flagship Laterals Concinnity GuestStacker (4030) Desktop Riser HBXRISER Flagship Storage & Bookcases Flock High Density Olson Stacker (4040) Entire FlameSafe Fire-Resistant Files Height Adjustable Ignition Exposure Fuse Hospitality Ignition 2.0 HBTMS
H320 Vertical Files Huddle Invitation (2210) HVL102
Storage Accessories Laminate Occasional Tables Lota (2280) HVL103, HVL105, & HVL108 Mentor Desking Motivate HVL131
Metro Desking Nucleus HVL151
Motivate Pagoda (4070) HVL161
Preside Park Avenue HVL171
Desking & Table Accessories Perpetual HVL220
Utility Tables Pillow-Soft (2090/2190) HVL402
Valido Laminate Desking Purpose HVL521 & HVL525
Voi Laminate & Veneer Desking Quotient HVL601
Riley HVL653
Seating Accessories HVL712
Skip Instigate
Solutions Seating (4000) Manage
Solve Mobile Peds
Soothe Modular Lounge
Versant Network
Volt (5700/5710) Perch
Prominent
Scatter
Tilt
TopFlight
Torch
Validate
ValueTask
Verse
Wave
Workplace Tools - Wobble Board,
Footrest, Anti-Fatigue Mat, Chair
Mats & HVL995 Arms

Service Charge
Basic Installation*
Basic Installation/Reconfiguration will be a minimum of $60 per hour with a not to exceed maximum charge of $85 per hour.

Standard Business Hours (8:00 am - 5:00 pm), Monday – Friday, dock door access and site free and clear for installation Expanded Installation**
Expanded Installation/Reconfiguration will be a minimum of $100 per hour with a not to exceed maximum charge of $350 per hour.

Non-Standard Business Hours Monday – Friday, weekends and holidays. Expanded installation also includes, but is not limited to, sites 60 miles over main dealer warehouse, prevailing wage, union labor and major metropolitan areas.

Minimum Installation Minimum of $200 per order may apply Design Design Services will be a minimum of $85 per hour with a not to exceed maximum charge of $125 per hour.

Project Management Project Management will be a minimum of $80 per hour with a not to exceed maximum charge of $200 per hour.

Storage Not to Exceed $5/sq ft/month after 30 days

Price Lists

Per the RFP instructions, 2 jump drives have been included with our response containing the following:
 January 2020 HON Full Line Pricer
 January 2020 HON Seating Pricer
The price lists will be used to apply the discounts provided in our proposed discount matrix.

Better Experience. Better Profits.

ORDER TO DELIVERY

2 Order-to-Delivery
Order Type PREMIER

PROJECT PROJECT STANDARD SMALL
List Price $350,000+ Full Truckload
or More
Less than
Full Truckload
<$15,000 +
Dropship

ORDER MANAGEMENT
Online pricing validation and lead-time estimates through Compass quoting tool Weekly Lead Time communication sent via email and posted on HON Ready Electronic ordering experience or integration with major Dealer operating systems All orders receive Best Date Available for materials and production capacity unless customer request date is longer.

Customer pre work consultation if promised ship date would push beyond 4 weeks due to capacity, materials, or product selection
If an order is more than a full truckload the customer will be provided flexible delivery dates within standard lead time for the full truckload portion. The Partial will still ship on lane day.

N/A N/A
Less than Full Truckload Orders are planned to ship on lane day assigned to area of destination If a lead time of more than 4 weeks is needed, Customer’s request date is used to target closest lane day for partial trucks
Specials and COM are available with pre approval and may include an extended lead time Order status updates are available on HON Ready
HON offers additional Enhanced Services at time of order HON utilizes bulk packs and palletizes product when possible to minimize damage and wasted materials
HON reviews and provides options on requested order changes, on a case by case basis, including the fees that will be incurred by the Dealer.

PROJECT SERVICES
HON provides a Project Coordinator (PC) as a single point of contact for the entire project N/A N/A N/A Delivery coordination including target dating, delivery sequencing, planning for full and partial truckloads is provided by assigned PC

N/A N/A
PC coordinates punch list and project close out N/A N/A N/A

DISTRIBUTION & DELIVERY
HON pays freight when List Price minimum met
Appointment notification by HNI logistics as standard service with a 1 hour delivery window N/A
HON provides delivery communication options including: Quick Scan, Advanced Ship Notification, Packing List, Circle Sheet, and Bill Of Lading Product is delivered by HNI contracted carriers. Carriers do not assist in unload as a standard service
Product is organized by the address stop on the load and not seperated by Purchase Order Full truck load and multi stop loads can be tracked enroute to their destination via HON Ready portal

N/A
DASH Hotline is available 24/7 for in-transit support 800-334-8057 option 0

AFTER SHIPMENT SERVICE
HON proactively resolves backorders and contacts dealers as soon as the backorder is detected
HON files freight claims on behalf of customer in event of carrier loss or damage if notified within 30 days of receipt. Bill of Lading needs to be notated by dealer as damaged Industry leading warranty supported by serialized product and an easy to use Quick Claim process
HON’s warranty covers labor reimbursement for “unusual warranty” which includes claims of more than 5 units on an order or when a second replacement is needed HON offers an Urgent Punch List contract for expedited service at an upcharge for additional product needed to complete an installation (Maximum order size $5,000 list) HON Standard Services
Note: Does not include small package shippable orders.

Does not include shipments to Alaska, Hawaii, Canada or overseas delivery.

HON offers a wide array of services between order entry and delivery.

And the best part is that many of these services are standard for The HON Company regardless of your order size. We do, however, recognize that larger, more complex project orders require additional services like project management and sequenced deliveries. Making smart decisions about delivering smaller orders can provide better customer experience and increased profitability.

Order-to-Delivery 3
Last Shipment Revision Date (LSRD)
• Requests to change delivery locations must be submitted to HON Customer Support at least 8 business days prior to the current acknowledgment date
• Requests to change “ship to” addresses will be reviewed by HON on a case by case basis
• Restrictions apply to address changes that are not
within the same geographical location as the current
delivery address
• Any changes requested less than 8 business days from
the Order Acknowledgment date, or outside of the
geographical ship to location, charges may apply

At Delivery
• Provide manpower and equipment at time of delivery
appointment and unloads product without assistance in
alloted time
• Coordinates HON delivery appointment with end user or facility location
• Coordinates acceptance of redistribution or LTL deliveries when needed
• Notifies HON of any concealed damage claims within 30 days of shipment
• Provides serial number and provides labor to repair any warranty claims
• Warehouse operation hours are Monday-Friday from 6:00 a.m. to 4:00 p.m. local time
Prior to Order Submission
• Process monthly catalog updates to design
specification software
• Monitor lead times when quoting via Lead Time
Exception Report
• Quote Enhanced Service needs with end user
• Provide accurate destination address and delivery
appointment contact information
—Via Account Record for Permanent Locations
—Via Purchase Order for Temporary Drop Ship Locations
• Ensure Destination Address accepts 53’ trailer
• Utilize Compass to check product and pricing prior to Order submission

At Order Submission
• Electronically ordered (via HON Ready Portal or EDI)
• 100% clean and executable for pricing, production,
service, and delivery
• Utilize HON Enhanced Services Catalog for any non
standard service requests
• Review Order Acknowledgment immediately
upon receipt
• Request minimal order changes during the order
fulfillment process
• Requests to move out order ship date requires approval from HON and should be submitted as soon as possible
for review
• Contact HON prior to Last Shipment Revision Date
(LSRD) for any unexpected emergency needs
• Acknowledge that all order change requests after
receiving an Order Acknowledgment require HON
approval and additional charges may apply
• Within 24 hours, respond to Delivery Appointment
Notification after HON’s first contact with Traffic Contact • Acknowledge that HON will deliver without appointment confirmation if no response is received during
appointment setting
• Monitor job site readiness prior to LSRD
Dealer Requirements
Applicable to all order types

4 Order-to-Delivery
ORDERABLE SERVICES Service Description ORDERABLE SERVICES Fee $350,000+ Full Truckload or More
Less than
Full Truckload
<$15,000 +
Dropship
Driver Tailgate Assist Request for carrier to bring product to tailgate of the trailer. Does not include delivery to facility. Driver Tailgate Assist $50/Purchase Order Liftgate Request for liftgate when delivery dock is not available. HON does not provide a ramp rental option.

Does not include delivery to a facility. Liftgate $250/Purchase Order N/A N/A Inside Delivery
Request to bring product into the facility either over the threshold or to a location on the same floor as the receiving dock. Service is only provided by LTL carriers. Does not include uncartoning, disposal of packaging or assembly. Service is limited to orders of 250 cubes or less.

Inside Delivery $250/Purchase Order N/A N/A N/A
Personal Protective Equipment (PPE)
Request for personal protective equipment to meet requirements at delivery destination or into facility includes hard hat, safety glasses, and safety shoes. HON does not provide other specialized equipment.

Personal Protective Equipment (PPE) $50/Purchase Order N/A
Union Driver Request for pre arranged proof of driver’s union membership for access to facility. HON is not obligated to notify customers of these requirements. Union Driver $400/Purchase Order N/A
Driver with Proof of US Citizenship Request for pre arranged proof of driver's US citizenship for delivery to secured facility. HON is not obligated to notify customers of these requirements. Driver with Proof of US Citizenship $50/Purchase Order N/A
SERVICE REQUEST- Contact for
Quote Prior to Order Placement Service Description SERVICE REQUEST- Contact for Quote Prior to Order Placement Fee
Trailer Length Maximum Request that requires trailer length less than the standard length of 53’ due to receiving location restrictions. HON offers two trailer length options. Trailer Length Maximum Actual charges apply N/A
Specific Delivery Day and/or Time Request to deliver on specific day and time when the order is below full truckload. Charges include loss of truck utilization. Specific Delivery Day and/or Time Actual charges apply PC will
coordinate for
best options
available for
partial truck.

Standard Service
for full truckload
portion of order.

Request quote on
partial truckload.

N/A
Guaranteed Delivery Request for a contractually committed delivery date and time. This request usually relates to projects with occupancy penalties. This request requires a dedicated truck delivery. Guaranteed Delivery Actual charges apply with Specialized Carrier
N/A
Special Permits Request for specific permits or fees for transportation on ferries, into certain cities, or to cross certain bridges. HON is not obligated to identify permits required. Special Permits $50/ Purchase Order plus permit fees
N/A
Carrier Insurance Certificate Required
at Delivery Site Request when receiving location requires insurance for delivery into facility. Carrier Insurance Certificate Required at Delivery Site $50/Purchase Order
N/A
Advance Security Clearance of Driver Request for pre arranged security clearance or military gate pass for delivery into secured facilities. HON is not obligated to notify Customers of these requirements. Advance Security Clearance of Driver Actual charges apply N/A
Palletization
Request for HON to place product on pallet and shrink wrap. May be in addition to standard packaging. Fees are driven by additional freight costs incurred due to low truck utilization plus warehouse labor.

Palletization Actual charges apply
$1,000 Minimum
Standard
Service for
LTL
Expedited Transit Request for delivery faster than standard transit allows. Selected carriers can assign team drivers to address need where feasible. Expedited Transit Actual charges apply N/A
Proof of Delivery Request proof of delivery. This service is for individual needs and not offered for a large number of shipments. No request is accepted 30 days after shipment. Proof of Delivery $20/Purchase Order Ocean Container Coordination
Request to have HON coordinate the requisitioning of container with delivery to HON DC and loading container by HON. This request is for HON to provide container coordination usually provided by freight forwarder. This service does not obligate HON for any other service provided by freight forwarders.

Ocean Container Coordination Actual cost
N/A
Enhanced Services
Effective 4/1/19
Note: Refer to Government Dealer Contract Summaries for services available and fees.

Please see ordering instructions on the HON Ready Portal under the Order Management tab.

We are excited to introduce Enhanced Services, the ability to order additional services right along with your HON and basyx by HON products. We understand that some orders are unique and have special requirements that are not included in our standard services and want to make that an easy process for you. As a result, we are offering two different types of enhanced services. The orderable services will have a fixed fee per purchase order while the service requests are more unique and will require a quote from Customer Support. The ultimate goal for HON’s Enhanced Services is to make it easier for you to provide an exceptional experience for your customers while increasing profitability.

Order-to-Delivery 5
ORDERABLE SERVICES Service Description ORDERABLE SERVICES Fee $350,000+ Full Truckload or More
Less than
Full Truckload
<$15,000 +
Dropship
Driver Tailgate Assist Request for carrier to bring product to tailgate of the trailer. Does not include delivery to facility. Driver Tailgate Assist $50/Purchase Order Liftgate Request for liftgate when delivery dock is not available. HON does not provide a ramp rental option.

Standard Service
for full truckload
portion of order.

Request quote on
partial truckload.

Ocean Container Coordination Actual cost
N/A
Enhanced Services
Effective 4/1/19
Order Type PREMIER

PROJECT PROJECT STANDARD SMALL
6 Order-to-Delivery
Glossary
Acknowledgment (ACK) – The confirmation of a shipping order with a scheduled shipment date from a HON specific distribution center or sourcing location in the case of container shipments.

Advanced Shipment Notice (ASN) – Transmitted or available on HON Ready Portal at time of shipment.

Auto-Split – When an extreme product constraint becomes evident, HON may automatically split off the extended lead time product after Customer communication has been completed. The original PO determines freight policy.

Backorder – A portion of an order that is identified prior to or at the time of shipment as unavailable to ship as planned. Backordered items ship on the same SO number as original once available and HON pays for the freight.

Concealed Damage - Damage to the contents of a carton that is not apparent until the carton is opened. Claims must be made within 30 days of shipment.

Customer – Refers to resellers of HON products.

Deliver On Date – HON considers this a request to extend the lead time and deliver to meet this request. This date request is honored for full truckload orders.

Drop Ship – A destination other than the Customer’s permanent receiving location, also called temporary drop ship location. Shipment may be partial or full truckload. They are coded as -001 locations.

Electronic Ordering – Includes use of the eOrdering application on the HON Ready portal or EDI.

Freight Paid – HON offers programs that pay the standard freight cost if order requirements are met.

HON Company Paid Freight – HON offers programs that pay the standard freight cost if order requirements are met. Per programs rules, some dealer locations are set as freight paid locations and are set annually.

HNI Contracted Carriers – Over-the-road carriers that HNI has contracted to handle one or more lanes. The awarded business is based on historical volumes in that lane and carrier’s ability to manage volume level and performance. Multiple carriers may be assigned to high volume lanes.

HNI Fleet – Trucks, trailers and drivers are dedicated to HNI deliveries and do not handle other business. The drivers reside near HNI DCs and handle truckload or multi-stop truckloads within a 300 mile radius. They deliver HNI customer freight and pick up material supplies to bring back to HNI plants.

HNI Logistics – Logistics group within HNI that manages execution.

Also includes HNI partner, Schneider Logistics Inc (SLI), who manages truckload planning through delivery.

Invoice – HON invoices a SO at the time of shipment from the HON distribution center.

Lane Day – An established shipping schedule between a HON “ship from” location and a 2 digit zip code “ship to”. “Ship to” locations will have different lane days from each shipping location. Lane days are used to aggregate orders for a geographic area to maximize a trailer.

Last Shipment Revision Date (LSRD) – The cutoff for any requests to add or change services requested for delivery. Changes require HON approval and charges may apply.

Lead Time – HON targets 4 weeks or less to ship from acknowledgment of a clean order.

Less Than Truckload (LTL) – Carriers utilize a hub and spoke delivery.

Multiple shippers send various kinds of product to a hub location where it is sorted and consolidated with other product for delivery.

There may be more than one hub involved on a delivery.

Master Data – Information stored on the account records at HON and overrides information on PO at time of order acknowledgment.

Multi Stop Delivery – HON combines multiple shipping orders from multiple customers to different destinations onto truckloads and sequences the load into delivery stops.

Order Splitting by Customer – Customers may request a lead time improvement. This may require the extended lead-time items to be split to a different Shipping Order.

Order Splitting by HON – Purchase orders are split to multiple Shipping Orders. Large orders are split to one Shipping Order per truck delivery. HON may split orders for other limited cases for product sourcing.

Out of Box Quality – A product defect identified at time of receipt or installation and reported to HON within standard terms.

Permanent Location – A Customers standard receiving location.

Customer selects freight paid locations annually. “Ship to” destination and delivery appointment contact is maintained on Master Data.

Purchase Order (PO) – Orders placed by Customers with HON.

Receiving Location Standards – “Ship to” site must have receiving dock, able to accept 53’ trailers and have manpower and equipment available for unloading.

Redistribution – Two step delivery where HON delivers on full truckload service to a terminal and a furniture focused carrier completes the final leg of the delivery.

Ship After Date – HON considers this a request to extend the lead time and ship after the request date. Any size order can make this request.
“Ship from” Locations - Geographic regions are assigned to primary shipping locations or Distribution Centers (DCs). Based on certain rules, HON will ship from locations other than the primary “ship from” locations.
“Ship with” – A Customer request to ship two SOs together on a load. HON is not able to provide this service.

Shipping Order (SO) – The order HON plans to execute for production and shipping. A PO may become one or multiple shipping orders Sourcing – Shipping orders are shipped from the HON primary “ship from” location for a customer or from secondary locations due to specific business rules.

Truckload Delivery – Maximum trailer cubes range between 2,500 and 3,000 cubes or 53’ feet. Truckload shipping orders to a single location have more flexibility in delivery dates, times, and “ship to” changes before LSRD.

Unassisted Delivery – HON offers delivery to the dock. Customer is responsible for unloading the truck.

Warranty – A product defect identified during the life cycle of the product.

Order-to-Delivery 7
Standard Service
These are the terms and conditions for The HON Company’s (“HON”) standard order-to-delivery (O2D) services (the “O2D Standard Services”). Please note the O2D Standard Services are also subject to the terms and conditions located on the HON Ready Portal, including those applicable to orders, shipments, risk of loss, and pricing. The terms and conditions in the Dealer Program Guide are incorporated into these terms. As a general reminder, the title and risk of loss with respect to all product shipment transfers to the customer at the point of shipment, regardless of any freight charge.

1. For additional services and pricing, please see HON’s Enhanced Services document.

2. Order level (Premier, Project, Standard or Small) is based on single purchase order entry with a single “ship to” location. Orders may not be aggregated across more than one purchase order to qualify for a different order level. Customers may aggregate orders and submit a single purchase order delivering to one location to qualify for order levels.

3. HON’s O2D Standard Services apply to deliveries within the 48 contiguous United States.

4. HON may choose in its sole discretion to change any O2D Standard Services without notice, including the services, features of the services, and rates. Service availability and pricing confirmed at the time of order placement.

5. For shipments requiring re-routing, changes or additional services to complete delivery, or for shipments with incorrect “ship to” information, HON reserves the right to charge the customer placing the order a special delivery charge.

6. See the current Dealer Program Guide for HON-paid freight levels and requirements. The list price in effect at the time of order entry will be used to determine whether freight is HON-paid or Customer- paid. HON reserves the right to select the transportation mode for all shipments, whether freight is paid by HON or a Customer, unless otherwise agreed in writing and signed by an authorized officer of The HON Company. For shipments with Customer-paid freight, the “ship to” location will be applied to determine the freight cost.

7. Lead time commitment is a general estimate. Lead times for specific products may vary and are confirmed at the time of order entry.

Enhanced Service
These are the terms and conditions for The HON Company’s (“HON”) enhanced order-to-delivery (O2D) services (the “Enhanced Services”). Please note the Enhanced Services are also subject to the terms and conditions in HON’s current Dealer Program Guide, including those applicable to orders, shipments, risk of loss and pricing. The terms and conditions in the Dealer Program Guide are incorporated into these terms. As a general reminder, the title and risk of loss with respect to all product shipment transfers to the customer at the point of shipment, regardless of any freight charge or services.

1. For an overview of HON’s standard order-to-delivery services, please see HON’s Standard Services.

2. Enhanced Services and published fees apply to deliveries within the 48 contiguous United States, subject to certain exclusions.

Alaska, Hawaii, Canada, and island deliveries are subject to additional charges and lead times.

3. HON may choose in its sole discretion to change or discontinue any Enhanced Service without notice, including the services, features of the services, and rates. The availability and price of Enhanced Services confirmed at the time of order placement.

4. Certain Enhanced Services may reduce the number of carriers available to deliver the shipment and may result in a shipment delay.

5. Lead time commitment is a general estimate. Lead times for specific products may vary and are confirmed at the time of order entry.

6. HON is not responsible for the actions or omissions of the transportation provider, including any damage or injuries caused by the carrier or the carrier’s employees, agents, or subcontractors.

7. HON reserves the right to choose the carrier and mode of transportation for the Enhanced Services, unless otherwise agreed in writing and signed by an authorized officer of The HON Company.

Terms & Conditions
The HON Company
200 Oak Street
Muscatine, IA 52761
800.833.3964
hon.com
© 2019 The HON Company. Form No. H4656 (06/19)
HON is a registered trademark of HNI Technologies, under license to the HON Company.

Tab 3 - Performance Capability
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executive corporate sponsor and a separate national account manager within the RFP response that will be responsible for the overall management of the Master Agreement.

2.2 Pricing Commitment

Supplier commits the not -to-exceed pricing provided under the Master Agreement pricing is its lowest available (net to buyer) to Public Agencies nationwide and further commits that if a Participating Public Agency is eligible for lower pricing through a national, state, regional or local or cooperative contract, the Supplier will match such lower pricing to that Participating Public Agency under the Master Agreement.

2.3 Sales Commitment

Supplier commits to aggressively market the Master Agreement as its go to market strategy in this defined sector and that its sales force will be trained, engaged and committed to offering the Master Agreement to Public Agencies through OMNIA Partners, Public Sector nationwide. Supplier commits that all Master Agreement sales will be accurately and timely reported to OMNIA Partners, Public Sector in accordance with the OMNIA Partners, Public Sector Administration Agreement. Supplier also commits its sales force will be compensated, including sales incentives, for sales to Public Agencies under the Master Agreement in a consistent or better manner compared to sales to Public Agencies if the Supplier were not awarded the Master Agreement.

3.0 SUPPLIER RESPONSE
Supplier must supply the following information in order for the Principal Procurement Agency to determine Supplier’s qualifications to extend the resulting Master Agreement to Participating Public Agencies through OMNIA Partners, Public Sector.

3.1 Company
A. Brief history and description of Supplier.

Guided by timeless values, a culture of membership, and a commitment to service, The HON Company is a leading designer and manufacturer of workplace furniture for the government, public sector, and non- profits. The HON Company began when founder, C. Maxwell Stanley, foresaw a post-war housing boom at the end of WWII. He had the idea to start a manufacturing company that would put returning GI's to work. With the help of his brother -in-law; Clement T, Hanson began making steel kitchen cabinets under the business called "Home- O-Nize".

Home-O-Nize incorporated in 1944.

Because the name Home-O-Nize no longer fit the company's business focus, we began using the acronym H-O-N which later became HON.

We officially became HON Industries in the 1960's. After a few decades of steady growth through profitable acquisitions, our shareholders approved a change from HON Industries to HNI Corporation. Both HNI Corporation and The HON Company are headquartered in Muscatine, Iowa. The HON Company also has manufacturing facilities strategically located throughout the United States and Requirements for National Cooperative Contract

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markets our products through a nationwide network of loyal distribution partners.

Today, HNI Corporation manages multiple office furniture brands- including HON, the largest operating company under HNI. HON has a wide breadth of education and workpl ace furniture including seating, storage, workstations, tables and casegoods.

The 70-year success of HON and HNI has grown the corporation to over $2 billion in annual sales and to become a leader in the office furniture industry.

The HON Company has been an awarded OMNIA Partners vendor through Region 4 ESC since 2010.

B. Total number and location of sales persons employed by Supplier.

Our sales organization consists of over 100 experienced professionals empowered to serve the needs of our customers. Our sales professionals are aligned to specific regions within the United States; the information below outlines how our sales regions are divided and an overview of sales member roles within our organization.

Sales member types:

Solutions Account Associates: 26
Business Development Managers/Associates: 63
Regional Market Managers: 7
Regional Vice Presidents: 4
Director of Public Sector Sales: 1
VP and GM, Sales and Service: 1
Solutions Account Associates - We invest in our sales leaders and continue to build talented members through our Sales & Business Leadership Development program. As a part of the Sales & Business Leadership Development Program, Solutions Account Associates take part in a rigorous training program that includes four key elements: an introduction to our products, an in-depth review of our programs, concentration on personal development, and active training through hands-on experience.

Business Development Associates/Managers - The HON Company has over 60 Business Development Members located throughout the United States. Our Business Development Members are physically located within their sales region to build a strong rapport with our customers and our nationwide network of OMNIA Partner dealers. Business Development Members are the foundation of our salesforce and are focused on driving sales and marketing efforts within their

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assigned region. Some of their key sales activities include: meeting with customers and dealers, providing pricing and program guidance, training our dealers on products and pricing, staying up-to-date with local business trends, and attending industry tradeshows.

Regional Market Managers – The Regional Market Manager is responsible for managing sales members, the distribution strategy, and to drive aggressive, profitable growth in a predetermined market or geographic area. The Regional Market Manager directs and focuses the Business Development Members on HON objectives within their specific roles while creating a c ohesive market strategy to grow HON revenue in the market. This role aligns sales efforts, member development, and sales leadership efforts within the designed market.

Regional Vice Presidents - The HON Company has a total of 4 Regional Vice Presidents l ocated throughout the U.S. Regional Vice Presidents have overall responsibility for providing strategic management and sales leadership to our Regional Market Managers and Business Development Members to identify and prioritize regional sales activities and ensure The HON Company has a thorough understanding of the marketplace. Our Regional Vice Presidents also supervise all programs, sales initiatives, and training with our dealer organization.

Director of Public Sector - The Director of Public Sector Sal es is focused on driving growth within the State and Local segment of our business. This individual develops and implements a strategic sales approach for State, Local, and Cooperative contracts; provides guidance to our sales organization as well as our dealer partners; and builds strong relationships with OMNIA Partners cooperative members and State and Local procurement officials.

Vice President and General Manager, Sales and Service - The VP and GM of Sales and Service, directs all nationwide commercial contract business for The HON Company. This person leads the HON team in developing and delivering profitable sales and marketing strategies to dealer partners, wholesale suppliers, and national supplies dealers located throughout the U.S. In addition, this person collaborates with C-level executives of our largest customers - including Fortune 500 corporations - and oversees all channel development, sales, marketing, product strategy, and profitability for The HON Company's largest division. As the HON s ales executive leader, he participates in top- to-top senior leadership meetings with OMNIA Partners executives to align our organizational strategies for mutual, profitable, growth.

C. Number and location of support centers (if applicable) and location of c orporate office.

Headquartered in Muscatine, Iowa, The HON Company has manufacturing facilities strategically located throughout the United States and markets its products through a nationwide network of loyal dealers and retailers.

HON Corporate Address:

The HON Company
200 Oak Street, Muscatine, IA 52761
The HON Company realizes that customers occasionally need to view furniture as they determine the best overall solution for their requirements. To help with this, HON maintains several market -based showrooms. These resource centers showcase HON product in real -life applications and offer great visual Requirements for National Cooperative Contract

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representations of the HON brand. In these dynamic spaces, customers and dealers can view the best ways to create a space that is inspired and practical.

HON resource centers showcase HON’s newest offering and act as a complement to our dealer showrooms. HON has resource centers located in the following markets for use by customers:

Muscatine, IA
Chicago, IL
New York, NY
Washington, DC

D. Annual sales for the three previous fiscal years.

The HON Company is a wholly owned subsidiary of HNI Corporation; it is our policy to not disclose financial information by brand. HNI Corporation is publicly traded on the New York Stock Exchange under the symbol HNI (NYSE: HNI). HNI Corporation has a financial rating of 5A 1 with Dun & Bradstreet, which is the best available rating.

HNI Corporation had the following revenues for the past 3 years:
2016 $2,203,489,000
2017 $2,175,882,000
2018 $2,257,895,000
In fiscal 2018, the Corporation had net sales of $2.2 billion, of which $1.7 billion or 76% was attributable to office furniture products. HNI federal government sales represent approximately 4-5% of total HNI Office Furniture Segment . HNI State and Local sales represent approximately 15% of total HNI Office Furniture Segment.

E. Submit FEIN and Dunn & Bradstreet report.

Tax ID #42-1491474
D&B #14-781-4735
Please see D&B report provided at the end of this section.

F. Describe any green or environmental initiatives or policies.

The HON Company is a wholly owned subsidiary of the HNI Corporation. The HNI Corporation is dedicated to ensuring all subsidiaries comply with environmental regulations, using energy efficiently, and following practices necessary to protect the environment.

Since the implementation of our Environment and Safety Management System (ESMS) in 1992, local, state and federal environmental laws and regulations have changed, and we continually update our policy to ensure these changes are part of our manufacturing and distribution processes.

Our Commitments
HNI pursues positive change with a simple, clear purpose to make things better every day. We’re always looking for a better way, which means we are in a constant state of transformation. We are never satisfied with the status quo because no matter how well we do, we believe we can always improve.

As we embark on sharing how we address key social responsibility issues and provide future updates on our actions and progress, we introduce the following Requirements for National Cooperative Contract

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commitments:

By 2021, we will:
▪ Reduce our energy consumption by 10 percent from our 2017 baseline ▪ Establish a goal for science-based carbon emissions reduction ▪ Establish a goal for use of renewable energy
▪ Achieve zero landfill waste at two of our manufacturing operations ▪ Institute a transparent process to evaluate the environmental and social responsibility performance of 85 percent of our tier one suppliers By 2025, we will:
▪ Evaluate 100 percent of materials and chemical substances in products for human and ecosystem impacts and attempt to minimize those impacts through Design for the Environment.

Carbon Footprint
Across HNI, we have identified ways to reduce packaging. By bulk -packing products of similar size and redesigning packaging for certain product lines, we’ve increased the amount of product we ship per truck. These efforts al low us to reduce the number of trucks needed to ship product which reduces fuel and overall CO2 emissions.

We have been working to understand our products’ environmental impacts through the use of Life Cycle Assessments (LCA) and the creation of Environmental Product Declarations (EPDs). Once we’ve understood the impacts of our products, we then focus our efforts on reducing the carbon emissions associated with the development and production of our products.

HNI will be establishing a goal for science- based carbon emissions reduction through the Science- based Target Initiative (SbTI). To achieve our carbon reduction target, we are considering a variety of paths, including the following:
− Setting up a program that allows a portion of our sales to fund the Arbor Day Foundation’s efforts at reforestation. Planting trees is a way to restore biodiversity and help the communities where the reforestation projects occur.

This may be accomplished through the addition of product model options, where customers could select a product option that is priced higher, but the minimal extra fee would go directly to the reforestation fund. − Purchase carbon offsets for our Scope 1 and Scope 2 emissions (those directly associated with our manufacturing processes).
− Pursue more renewable energy sources.
− Work with our product development groups to choose materials with lower embodied energies.
− Work with our suppliers to reduce their emissions from manufacturing and shipping.

Waste Reduction
Throughout our product development and manufacturing operations, we utilize a number of “Reduce, Reuse, and Recycle” strategies, including:
▪ Some of our product components may contain as much as 75 percent recycled aluminum, 78 percent recycled steel, and 90 percent recycled particle board.
▪ We combine recycled wood with resin to create seating components , which helps divert several thousand tons of lumber waste annually. ▪ We use scrap hardwood as connection components in some lounge seating products.

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▪ We use a variety of recycled materials, including scrap steel, scrap particleboard, or a composite mixture of recycled mill slag and recycled plastic, to make storage counterweights.

HNI pursues positive change with a simple, clear purpose to make things better every day. We’re always looking for a better way, which means we are in a constant state of transformation. We are never satisfied with the status quo because no matter how well we do, we believe we can always improve.

Sustainability and Environmental Certifications
HNI makes it a priority to design products and implement processes that reduce our collective impact on the environment. We adhere to the Federal Trade Commission's Guidelines for the Use of Environmental Marketing Claims and our certifications support our environmental statements and our credibility.

Because we understand the importance of independent verification, we participate in the following third-party certifications. Products with certifications are noted on the included spreadsheet.
▪ SCS Indoor Advantage™ Gold - A majority of HON’s products are certified for indoor air quality through the SCS Indoor Advantage Gold program. The low-VOC materials and adhesives we use in our products have helped us achieve the highest level of certification for many of our Casegoods, Systems, Storage, Tables and Seating product lines.
▪ BIFMA LEVEL
® 2 and LEVEL® 3 – HON’s systems products have achieved level 3 certification (the highest certification level), while a majority of our other products are level 2 certified. Our Laminate Casegoods, Laminate and Metal Storage and Tables products have achieved 3 points under LEVEL credit

7.5.1, which contributes to the LEED V4 MR BPDO Material Ingredients credit, Option 1: Material Ingredient Reporting.
▪ FSC® Certification – HON has an FSC Chain of Custody certificate to provide FSC Certified wood products to our customers. FSC Certified products must be ordered as a special for an upcharge.
▪ Environmental Product Declarations - Environmental Product Declarations help us understand the environmental impacts of our products. Identifying our biggest impacts and understanding where they are generated will help us reduce our products’ carbon footprints. Several EPDs are in process now for select HON Systems and Laminate Storage products, which will be completed in early 2020.

Rapid Continuous Improvement
Over the course of nearly 25 years, HNI has built a foundation of Rapid Continuous Improvement (RCI) to support every member in our organization making improvements in their area of the business. HNI takes pride in improving the way we do business and removing waste from the entire value chain. New ideas are encouraged every day to improve how we work. We have built a certification program around our long -term vision of continuous improvement to gauge our current capabilities and identify our gaps to further augment our continuous improvement needs. This program engages every member in the company to make change, improve their daily business, and enhance their problem-solving skills.

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G. Describe any diversity programs or partners supplier does business with and how Participating Agencies may use diverse partners through the Master Agreement.

Indicate how, if at all, pricing changes when using the diversity program.

HON supports diversified partners through our supplier and dealer networks.

Specifically, we search and identify potential suppliers and dealer partners that obtain statuses such as Service-Disabled Small Business, Veteran-Owned Small Business, Service-Disabled Veteran-Owned Small Business, Woman -Owned Small Business and HUBZone status. We encourage diversified suppliers to participate in our proposal processes and have a program that measures supplier diversity as defined by the U.S. government. Our business model contains a relatively large proportion of made-to-order business, so it is critical suppliers and dealer partners are a good match for our business needs, as well as meeting the standards of our end customers.

One of The HON Company's primary go -to-market sales strategies is to provide HON product through a network of independent dealer partners. These authorized dealer partners provide selling, installation, reconfiguration and design services to end customers who purchase HON product. Approximately seventy-five percent of HON’s authorized dealers have indicated to HON they hold a small business certification; over thirty percent of these dealers also hold a combination of the other diversity classifications noted above.

There are no additional costs associated with OMNIA Partners customers accessing our dealer partner network to support diversity.

H. Describe any historically underutilized business certifications supplier holds and the certifying agency. This may include business enterprises such as minority and women owned, small or disadvantaged, disable veterans, etc.

As a large publicly traded company, The HON Company and its parent, HNI Corporation, does not hold any historically underutilized business certif ications.

However, The HON Company has numerous authorized dealers which are minority and women business enterprises (M/WBE), small and/or disadvantaged business enterprises, disabled veteran’s business enterprises, historically utilized businesses (HUB) and other diversity recognized businesses , which can be provided upon request.

I. Describe how supplier differentiates itself from its competitors.

The HON Company is a trusted leader and the most recognized name in the office furniture industry. Our name is synonymous with quality, reliability and value. The power of HON is built from trusted relationships, solutions, performance, and culture. Through our Voice of the Customer process, we listen to our customers and produce the workplace solutions they need to be successful. With one of the industry’s leading product development cycles, we innovate quickly and build what our customers want at a price they can afford, o ne of many ways in which HON sets ourselves apart from our competitors.

An example of innovation fueled by our Voice of the Customer process is our product line called Fuse™, which launched this year. Fuse™ was created to address the ways in which our customers utilize filing and storage within the changing work environment. Personal w orkspace footprints are shrinking, and the physical needs of our customers are changing. Height -adjustability and workspaces which support physical well -being are important trends in the office Requirements for National Cooperative Contract

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furniture industry. To address these trends, HON looked to our customers to truly understand their storage needs. What we found was most of the customers surveyed utilize their workspace storage for items other than filing. Customers are utilizing storage for snacks, purses, jackets, as an extension of their worksurface, places to put piles of documents, a catch-all for office supplies, etc.

HON took these results and created a customizable storage solution that incorporates the new ways in which storage is utilized.

Below is an image from the Voice of the Customer process for personal storage:

Below is an image from our recently launched Fuse™ product line:

Our company's financial structure provides us the foundation to be able to invest and grow as the economy and industry fluctuate. The industry's largest furniture sellers Staples, Office Depot, Essendant and S .P. Richards as well as our large independent dealer group continually validate our position and look to us as their furniture leader.

Those elements allow us to dif ferentiate ourselves from our competitors through our core brand pillars and with products that meet real -world needs, flawless execution, dedicated member culture and commitment to our partners. Our competitors are smaller in size and name brand recogniti on, develop less -than full-line products, offer limited solutions and tend to have restricted distribution and dealer networks. The HON Company is proud to distribute to 599 unique dealer partners. We believe our history with OMNIA Partners supports our position as an industry leader in furniture at the best total value.

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J. Describe any present or past litigation, bankruptcy or reorganization involving supplier.

The HON Company is a wholly owned subsidiary of the HNI Corporation which is a Fortune 1,000 company. The Corporation is involved in various kinds of disputes and legal proceedings that have arisen in the ordinary course of its business, including pending litigation, environmental remediation, taxes and other claims. It is the Corporation's opinion, after consultation with legal counsel, that liabilities, if any, resulting from these matters are not expected to have a material adverse effect on the Corporation's financial condition, although such matters could have a material effect on the Corporation's quarterly or annual operating results and cash flows when resolved in a future period.

K. Felony Conviction Notice: Indicate if the supplier
a. is a publicly held corporation and this reporting requirement is not applicable;
b. is not owned or operated by anyone who has been convicted of a felony; or
c. is owned or operated by and individual(s) who has been convicted of a felony and provide the names and convictions.

The HON Company is a wholly owned subsidiary of HNI Corporation. HNI Corporation is publicly traded on the New York Stock Exchange (NYSE: HNI), therefore, this reporting requirement is not applicable.

L. Describe any debarment or suspension actions taken against supplier To the best of our knowledge, The HON Company has not had any debarment or suspension actions taken against us.

3.2 Distribution, Logistics
A. Describe the full line of products and services offered by supplier.

Inspired by practicality and invested in understanding the needs of our customers, The HON Company strives to establish meaningf ul connections resulting in product solutions and customer support that exceed market demands. As a leading designer and manufacturer of workplace furniture including chairs, classroom, desks, storage, tables, and workstations, our commitment to serving customers is rooted in reliable performance and a member culture that is approachable, confident, smart, and ready to serve. Below is an overview of our full line of products and services offered by HON and our dealer partners:

Office Chairs
The HON Company's compelling seating assortment boasts 20 unique product collections tailored for different applications and customer needs - conference, executive, guest, individual, intensive use, lobby, lounge, multi -shift, nesting, public space, specialty, stacking, stools, student, task, teacher, team, training and work chairs. This extensive selection ensures there is a solution to meet every workplace seating need.

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seating solutions: multi -purpose, guest, nesting, stacking, casual lounge, collaborative work, power ready, on trend, stools, teaming and training. HON’s ready to support collaboration no matter where the space.

Classroom
Our dedication to understanding 21st century learning environments established The HON Company as an industry leader in the education market. By continuing to listen to educators, we are able to respond with the solutions they need. We have products to support both students’ and educators’ needs in the classroom.

Our furniture is able to support both collaborative learning and formal learning, while fitting the needs of evolving technology. We’re sure our education solutions will keep learners engaged today and for a long time to come.

Desks
More than a work surface, well -designed desks provide the functional and aesthetic center of any working or classroom environment. HON offers more than 10 desk collections and can adapt to any work style or configuration – private or open, individual or teaming. Product styles include traditional, executive, lobby, lounge, managerial, collaborative, light -scale, student and teacher desks. Desk collections also include coordinating storage solutions to create the perfect layout for any space.

Storage
The right mix of shared and personal storage can keep any government, non-profit or public sector customer better organized. HON offers 9 storage and filing collections with durable solutions that integrate effortlessly with desks, benching, height adjustable solutions and workstations, while meeting all of your active, anticipated, and archival storage needs. Products include bookcases, fire- resistant files, lateral files, pedestals, storage cabinets, towers and vertical files.

Tables
Every workplace requires the basic functionality of a table. The HON Company goes beyond basic with 15 table collections that provide an array of sizes, shapes, finishes, and technology integration options for any setting. Styles include adjustable-height training, coffee, conference, end, lobby, lounge, occasional, training, and utility.

Workstations
Panel-based office solutions maximize space in shared work environments. HON offers 4 workstation collections that are easy to specify and install, provide flexible configuration options, and integrate seamlessly with other HON products.

HON products are also backed by the industry -leading HON Full Lifetime Warranty. In the unlikely event that any HON product or component covered by the HON Full Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship, HON will replace any product that can’t be repaired with comparable product, or refund the purchase price. The complete terms of the warranty are available at hon.com/warranty.

B. Describe how supplier proposes to distribute the products/service nationwide.

Include any states where products and services will not be offered under the Master Agreement, including U.S. Territories and Outlying Areas.

The HON Company is committed to a U.S. operating model and has made significant investments in U.S. state -of-the-art manufacturing and fulfillment centers. HON remains focused on manufacturing most of our products in the Requirements for National Cooperative Contract

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USA, everything from individual components to complete furniture solutions. The HON Company’s manufacturing facilities are strategically located throughout the United States. Our production, national distribution and logistics network supports hundreds of truckloads, seven days a week. We have experience coordinating major projects as well as delivering a single piece of furniture.

The HON Company will utilize our manufacturing and distribution facilities to produce quality products which will be delivered directly to OMNIA Partners customers or through our authorized dealer partners. Utilizing our nationwide network of authorized dealers, in addition to our own logistics capabilities, HON can reach any OMNIA Partners customer in any area.

As HON’s lead, nationwide cooperative contract, t here are no restrictions on the areas which will be covered by the Agreement. Products and services under this Agreement will be provided to all OMNIA Partners customers within the Continental U.S. (48 Contiguous), including U.S. territories and outlying areas.

For shipments outside the Continental U.S., additional charges and alternate lead times may apply.

C. Describe how Participating Agencies are ensure they will receive the Master Agreement pricing; include all distribution channels such as direct ordering, retail or in -store locations, through distributors, etc. Describe how Participating Agencies verify and audit pricing to ensure its compliance with the Master Agreement.

Ensuring Participating Agencies feel confident they are receiving accurate pricing under our Master Agreement is important to HON. There are multiple ways in which we approach pricing compliance, below is an overview of how Participating Agencies can confirm they are receiving Master Agreement pricing:

Through our authorized OMNIA Partners dealer:

Our Business Development Managers work one- on-one with each of our nationwide network of authorized OMNIA Partners dealers to ensure they are properly trained on the products, pricing, and requirements of the OMNIA Partners/Region 4 OMNIA Partners contract. HON has developed several tools our dealers can utilize to ensure eligible OMNIA Partners users receive accurate pricing, they include:
 Compass - Compass is our online pricing tool made available to dealers.

Compass provides exact net pricing for eligible OMNIA Partners products, based upon order size, discounts, and list prices approved on the OMNIA Partners contract. Compass allows dealers the ability to create quick and accurate price quotes for OMNIA Partners customers. The Compass tool ensures our dealers can provide agencies with accurate contract pricing and reduces the need for agencies to issue pricing modifications. Participating Agencies can request a copy of the Compass quote through our authorized dealer partner or can contact HON directly.
 Contract Summary Document - Our contract summary document provides our dealers with an overview of the OMNIA Partners pricing and terms and conditions requirements, including: how to sign up eligible OMNIA Partners customers, products approved under our OMNIA Partners contract, list pricer in effect, pricing for approved services, product discounts, and ordering instructions.

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Through our HON Government Customer Support Team:
▪ Our Government Customer Support Representatives are trained on the requirements of our Federal, State, Local, and Cooperative contract programs and provide informed responses to both our end customers and our nationwide network of OMNIA Partners dealers. Government Customer Support members have been formally trained to answer product, warranty, ordering, pricing, delivery, and other types of questions within an industry - leading response time. HON’s Government Customer Support team is available between the hours of 8:00 a.m. – 5:00 p.m. Monday through Friday CST to answer phone and e-mail inquiries. Our general customer service line is also available from 7:00 a.m. – 6:00 p.m. Monday through Friday CST.

Through our marketing materials:
▪ OMNIA Partners Catalog - Our OMNIA Partners marketing catalog showcases our approved products at OMNIA Partners net pricing. We offer this catalog to our dealers and OMNIA Partners end customers as a printed catalog or in an electronic format. End customers can also utilize this catalog to confirm OMNIA Partners net pricing.

▪ OMNIA Partners Dedicated Website – This website provides access to the most current price list, discount matrix, and contract requirements to assist Agencies in finding information quickly. For full details on the information available to Agencies, we have provided the following link for evaluation of our proposal response. https://www.hon.com/market/government/omnia- partners

D. Identify all other companies that will be involved in processing, handling or shipping the products/service to the end user.

As noted throughout this response, HON will be utilizing our nationwide network of authorized dealer partners to provide quoting, ordering, delivery and services to our mutual customers. Below is an overview of the ordering process through our authorized dealer network:

In addition to deliveries made through our authorized dealers, the HON Company can also ship products directly to authorized Participating Agencies. When shipping direct to an end customer our current list of transportation carriers includes:

DCM Transport, Inc. Nussbaum Transportation Ruan
1745 S Henderson St 19336 N 1425 East Rd 3200 Ruan Center Galesburg, IL 61401 Hudson, IL 61748 666 Grand Ave.

Des Moines, IA 50309

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E. Provide the number, size and location of Supplier’s distribution facilities, warehouses and retail network as applicable.

HON’s 7 distribution centers are located within the following cities/states:

Distribution
Region
Address Size
(in sq. ft.)
Main Distribution 3000 North Highway 61, Muscatine, IA 300,000 Central Region 200 Oak Street, Muscatine, IA 300,000
Eastern Region 101 Commerce Drive, Mechanicsburg, PA 399,826 Southern Region 907 West Avenue, Cedartown, GA 183,955
Southern Region 4975 Powder Springs Road, Powder Springs, GA 144,540 Texas Region 1036 Jacobsen Road, Garland, TX 211,396
Western Region 346 North John Glen Road, Salt Lake City, UT 185,796 Western Region 5351 Jurupa Street, Ontario, CA 179,544

3.3 Marketing and Sales
A. Provide a detailed ninety -day plan beginning from award date of the Master Agreement describing the strategy to immediately implement the Master Agreement as supplier’s primary go to market strategy for Public Agencies to supplier’s teams nationwide, to include, but not limited to:

i. Executive leadership endorsement and sponsorship of the award as the public sector go-to-market strategy within first 10 days The HON Company is forward thinking in their approach to continue to grow the historically led TCPN Contract through Region 4 ESC. We are confident we have and will continue to support the OMNIA Partners contract as our go- to nationwide cooperative agreement. Our executive sales leadership team, including the VP and GM of Sales and Service and Director of Public Sector, will continue to position this contract within our internal sales teams and our authorized dealer partners as the primary tool within our public sector strategy. The success of our leadership team to drive this message forward is evidenced by our strong year over year sales

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growth under the Region 4 contract.

Below is an overview of ou r in -depth nationwide roll -out plan for our authorized dealers and internal sales teams. Dependent upon these awards, our plan at a minimum, is to:

Within two (2) days from the date of award:
o We will notify our leadership and Sales team about the details of the contract award.
o We will create a marketing e- Communication that will be sent to all authorized dealers under the new OMNIA Partners contract; this marketing e -Communication will outline the effective date of the contract, Compass information, and other important contract information.
o Contract Summary documents will be created to outline the terms of the new agreement for our authorized dealer partners; these documents will be utilized as one element of a multi-faceted training approach.

Within one (1) week from the date of award:
o We will begin updating the already established, dedicated, OMNIA Partners webpage on hon.com.
o We will hold meetings with our HON Sales team to review the pricing, product, and key requirements of the contract.
o We will hold meetings with our Government Customer Support team to review the pricing, product, and key requirements of the contract.

Within one to two weeks from the date of award:
o Our Sales team will begin training our nationwide network of OMNIA Partners dealers on the pricing, product, eligible participating agencies and key requirements of the contract. In addition, they will review the marketing materials and sales resources available through HON and OMNIA Partners to support their sales efforts. The HON Sales team will also begin working with our authorized dealer partners to create individual mar ket plans to drive sales growth in their coverage areas. These plans will include but are not limited to:
▪ Annual sales volume commitment under the OMN IA
Partners/Region 4 ESC contract
▪ Identify target Participating Agencies for business development planning
▪ Commitments outlining specific market initiatives, including open houses, showroom events, tradeshows, etc.
o We will support approved contract pricing and products within our ordering systems.
o Compass, our online pricing tool for our OMNIA Partners dealers, will be available for dealers to access the new contract pricing and eligible products.
▪ Our contract summary document which outlines contract pricing, terms and conditions, products, etc. will be uploaded to our internal site for Business Development Managers to
reference and distribute to our nationwide network of OMNIA Partners dealers.

Within one month of award:

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o Our executive sales leaders will engage OMNIA Partners leadership to schedule business review meetings.
o Our HON sales team members will connect with their respective OMNIA Partners counterparts:
▪ Regional Vice Presidents and Director of Public Sector will meet and align with Group Vice Presidents in the OMNIA
Partners Organization: Doug Looney, Amy Smith and Michael Schwalm
▪ HON Regional Marketing Managers will execute initial top to top discussions per Regional and Group Vice Presidents at HON & OMNIA Partners with individual Regional Managers to identify key targets for growth and vet initial lists down to finite group of strategic opportunities
▪ Once strategic plans are finalized, Regional Vice President, Regional Market Managers and Director of Public Sector w ill execute alongside Regional Managers to a set of key
customers.
▪ Monthly funnel review at a local level in addition to Quarterly overall review will take place to ensure proper growth where opportunities present themselves.
▪ Expected meetings with key customers to include:
− Overview of Region 4 ESC
− Explanation of benefits of cooperative purchasing
− Benefits of OMNIA Partners over other cooperatives
− Benefits of HON offering and our “Right to Win”
o Our Director of Public Sector sales will hold internal meeti ngs with the HON Regional Vice Presidents and Region Market Managers to obtain a status of the authorized dealer partner training and individual dealer market plans.
o Our Director of Public Sector sales will work with the OMNIA Partners Strategic Development Partner(s): Sonda Sahley, Gregory Bason and Ken Heckman to create a detailed plan for future marketing and sales strategy opportunities.

Within three months of award:
o Our Director of Public Sector sales will participate in a quarterly review with the OMNIA Partners Team to review sales results, effectiveness of marketing and sales promotions, identify areas for future targeted activities, etc. These meetings will occur from the inception of the contract on a yearly basis.
o Where appropriate, HON will also engage OMNIA Partners sales members to participate in key dealer trainings and presentations.

HON will continue to support our authorized dealer partners throughout the term of our contract with on -going training, dealer specific sales activities, performance reviews with our dealer principals and key dealer sales representatives, presentations to end customers, etc. In addition, HON will continue to produce and expand upon our OMNIA
Partners/Region 4 ESC catalog and marketing pieces. Our marketing team will work directly with the OMNIA Partners team to schedule email campaigns, quarterly promotions, etc.

ii. Training and education of Supplier’s national sales force with participation from the Supplier’s executive leadership, along with the OMNIA Partners, Requirements for National Cooperative Contract

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Public Sector team within first 90 days
The HON Company has held the OMNIA Partners contract for almost 10 years. During that time, we have developed a strong training program to educate our sales organization on selling the OMNIA Partners contract.

The HON Company will continue to utilize multiple training touch points to educate our sales force on the Region 4 ESC agreement, key strategies, benefits, pricing compliance, eligible Participating Agencies and effective use of the available sales tools. These touch points include but are not limited to our annual national sales meeting, quarterly marketing communication guides, and monthly sales/marketing webinars. Within our sales organization, we have a highly skilled field sales force that is well versed on all our contracts. These Business Development Managers (BDMs) will be responsible for growing sales under the OMNIA Partners contract. Team members are trained to be the experts in contract benefits, eligible products, and needs of OMNIA Partners members.

These individuals are based across the U.S. and in the markets they serve.

Additionally, we have a dedicated resource in Lindsey Schuelke, Director of Public Sector Sales. Lindsey will serve as the primary HON contact for all aspects of the OMNIA Partners contract by leading the development of the training content in conjunction with our marketing and sales training groups.

B. Provide a detailed ninety -day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current Participating Public Agencies, existing Public Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to include, but not limited to:

i. Creation and distribution of a co -branded press release to trade publications
ii. Announcement, Master Agreement details and contact information published on the Supplier’s website within first 90 days iii. Design, publication and distribution of co- branded marketing materials within first 90 days
iv. Commitment to attendance and participation with OMNIA Partners, Public Sector at national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and supplier -specific trade shows, conferences and meetings throughout the term of the Master Agreement
v. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by OMNIA Partners, Public Sector for partner suppliers. Booth space will be purchased and staffed by Supplier. In addition, Supplier commits to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by OMNIA Partners, Public Sector.
vi. Design and publication of national and regional advertising in trade publications throughout the term of the Master Agreement vii. Ongoing marketing and promotion of the Master Agreement throughout its term (case studies, collateral pieces, presentations, promotions, etc.) Requirements for National Cooperative Contract

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viii. Dedicated OMNIA Partners, Public Sector internet web-based homepage on Supplier’s website with:

• OMNIA Partners, Public Sector standard logo;
• Copy of original Request for Proposal;
• Copy of Master Agreement and amendments between Principal Procurement Agency and Supplier;
• Summary of Products and pricing;
• Marketing Materials
• Electronic link to OMNIA Partners, Public Sector’s website including the online registration page;
• A dedicated toll-free number and email address for OMNIA Partners, Public Sector
Within 30 days of the award, The HON Company will:
o Partner with OMNIA Partners to create and launch a co -branded press release announcing the new contract award.
o Announce the award of the contract through any and all social channels, as well as company website
o Design, publish, and distribute co-branded marketing materials o Publish and maintain a dedicated OMNIA Partners internet-based web page homepage on our website which may include: OMNIA Partners standard logo, co py of original Request for Proposal, copy of contract and amendments between Principal Procurement Agency and HON, summary of p roducts and p ricing, marketing materials, and an e lectronic link to OMNIA Partners’ webs ite including the online registration page, as well as a dedicated toll free number and email address for OMNIA Partners questions and concerns.

Within 60 days of the award, The HON Company will:
o Commit and schedule attendance and participation in national (i.e.

NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and company-specific trade shows, conferences and meetings
throughout the term of the Master Agreement.
o Commit and schedule attendance with and exhibit at the NIGP Annual Forum in an area reserved by OMNIA Partners for partner suppliers. Booth space will be purchased and staffed by Company. In addition, Company commits to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by OMNIA Partners.
o Design and publish advertising pieces in national and regional trade publications
o Meet with each authorized dealer within the first 60 days of the award date to establish a w ritten sales execution plan that will maximize potential sales efforts with the OMNIA Partners contract.

The business plan will include, but is not limited to: Annual sales volume commitment for the OMNIA Partners contract,
Organization commitment outlining the number of sales
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OMNIA Partners sales goal, i dentify target OMNIA Partners for business development planning, commitments outlining specific marketing initiatives that each dealership will commit to use in order to engage OMNIA Partners, including: e-mail campaigns, special events (open houses, showroom events, customer
appreciation events, etc.), OMNIA Partners catalog distribution plans, and product presentations.

Within 90 days of the award, The HON Company will:
o Initiate and continue to publish, market, and promote material such as case studies, collateral pieces, presentations and promotions to all members
o Conduct on -going OMNIA Partners contract training with the dealer sales force, this training will continue throughout the life of the contract:
• Discuss authorized users of the contract, pricing and service requirements, etc.
• Identify and schedule appointments with key OMNIA Partners to inform them about HON's products and pric ing on the OMNIA Partners contract
• Understand how we can help them meet or exceed their
purchasing requirements
• Schedule OMNIA Partners joint marketing events with HON Dealers and OMNIA Partners.

Encourage our HON dealers to join and participate in profes sional associations and organizations that include OMNIA Partners and volunteer to speak at various organizations that have an interest in HON product, services and solutions.

C. Describe how Supplier will transition any existing Public Agency customers’ accounts to the Master Agreement available nationally through OMNIA Partners, Public Sector. Include a list of current cooperative contracts (regional and national) Supplier holds and describe how the Master Agreement will be positioned among the other cooperative agreements.

The HON Company positions OMNIA Partners as our premier contract, offering our government, public sector and non-profit customers the best contract solution to help them meet the procurement goals of their respective agencies. We market the OMNIA Partners contract to our existing government customers through multiple avenues, to include in person meetings, telemarketing campaigns and printed and electronic mailings. HON also works directly with the OMNIA Partners sales team to train our existing and prospective customers on the benefits of the OMNIA Partners/Region 4 ESC contract and how our awarded contract meets their procurement needs.

The HON Company currently holds several cooperative contracts, such as NASPO, OMNIA Partners, BuyBoard, COSTARS, and KCDA which offer varying product, pricing and terms to Public Sector customers. OMNIA Partners /Region 4 ESC contract is the sole contract HON offers as a nationwide cooperative contract solution. As our lead, nationwide c ooperative contract, HON has advantaged our OMNIA Partners contract through executive sponsorship, marketing materials, nationwide training of both our internal sales team and our dealer partner sales teams and by creating a compelling product offering at a Requirements for National Cooperative Contract

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competitive price point. HON is proud to offer our current government customers the opportunity to purchase from the OMNIA Partners contract. In many states, it is the only contract option available.

D. Acknowledge Supplier agrees to provide its logo(s) to OMNIA Partners, Public Sector and agrees to provide permission for reproduction of such logo in marketing communications and promotions. Acknowledge that use of OMNIA Partners, Public Sector logo will require permission for reproduction, as well.

The HON Company gives permission to OMNIA Partners to use our logo and will provide both our logo and brand guidelines as requested. In the event of using the OMNIA Partners logo, we will seek permission for the reproduction as well.

E. Confirm Supplier will be proactive in direct sales of Supplier’s goods and services to Public Agencies nationwide and the timely follow up to leads established by OMNIA Partners, Public Sector. All sales materials are to use the OMNIA Partners, Public Sector logo. At a minimum, the Supplier’s sales initiatives should communicate:

i. Master Agreement was competitively solicited and publicly awarded by a Principal Procurement Agency
ii. Best government pricing
iii. No cost to participate
iv. Non-exclusive
As evidenced by our strong sales growth, HON is actively pursuing ways to sell our products and services to Participating Agencies as well as continue to promote membership to eligible agencies to join the cooperative. We value the relationships our sales teams have created with the OMNIA Partners sales members and the success of our teams to grow the contract. As partners, HON will continue to be diligent in our responsiveness to Public Agencies and will ensure timely follow up to leads established by OMNIA Partners, Public Sector.

Along with providing our logo to support marketing communications and promotions, HON also has a dedicated Channel Marketing Manager who works directly with OMNIA Partner’s marketing leadership to develop communications and promotions which reflect the key selling points of the contract. These communications include language mutually agreed upon by both organizations which appropriately highlight many of the items noted above.

Your dedicated HON marketing resource , Michelle Mathis, serves as a direct contact for marketing leadership to contact and strategically plan promotions and initiatives that benefit the OMNIA Partners contract.

Michelle can be reached by phone at (563) 299- 0919 or email at [email protected]
. Over the past 12 months, the relationship
between OMNIA Partners and HON's Marketing team has led to successful projects such as e- Communications, flyers, and coordinated tradeshow activities.

F. Confirm Supplier will train its national sales force on the Master Agreement. At a minimum, sales training should include:

i. Key features of Master Agreement
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ii. Working knowledge of the solicitation process
iii. Awareness of the range of Public Agencies that can utilize the Master Agreement through OMNIA Partners, Public Sector
iv. Knowledge of benefits of the use of cooperative contracts The HON Company has held the OMNIA Partners contract for almost ten years. During that time, we have developed a strong training program to educate our sales organization on selling the OMNIA Partners contract.

The HON Company will continue to utilize multiple training touch points to educate our sales force on the key features of the agreement, the solicitation process, eligible agencies, key strategies, benefits of cooperative contracts and effective use of the available sales tools. Where appropriate, HON will continue to utilize the tools provided by the OMNIA Partners organization to further educate our sales organization.

National sales force touch points include but are not limited to our annual national sales meeting, quarterly marketing communication guides, and monthly sales/marketing webinars. Within our sales organization, we have a highly skilled field sales force that is well versed on all our contracts.

These Business Development Managers (BDMs) will be responsible for growing sales under the OMNIA Partners contract. Team members are trained to be the experts in contract benefits, eligible products, and needs of OMNIA Partners. These individuals are based across the U.S. and in the markets they serve. Lindsey Schuelke, Director of Public Sector Sales, she will serve as the primary HON contact for all aspects of the OMNIA Partners contract. Lindsey will lead the development of the training content in conjunction with our marketing and sales training groups.

G. Provide the name, title, email and phone number for the person(s), who will be responsible for:
i. Executive Support
Ric Andersen - Vice President and General Manager, Sales and Service Email: [email protected]
Phone: (563) 506-4554
As a Vice President and General Manager, Sales and Service, Ric directs all nationwide commercial contract business for The HON Company, an Operating company within the HNI Corporation. As the world's largest mid- market commercial office furniture manufacturer, The HON Company designs, manufactures and distributes quality, practical products with an inspired design, while prov iding channel partners with unparalleled sales and marketing support. He leads this team in developing and delivering profitable sales and marketing strategies to Independent, wholesale, and national supplies dealers located throughout the U.S. In addition, he participates in top- to-top senior leadership meetings at the HON and OMNIA Partners level to ensure cooperative relationships. He collaborates with C-level executives of the largest dealer partners - including Fortune 500 corporations - and oversees all channel development, sales, marketing, product strategy, and P&L for The HON Company's largest division. Ric has held executive sales leadership roles within The HON Company's parent and sister companies; led national, international, and multinational teams in B2B and B2C environments. He holds a degree in Advanced Executive Education from the University of Chicago's School of Business and the Thunderbird School of Global Management; MBA and Requirements for National Cooperative Contract

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BA from the University of Iowa. Ric is also a veteran of the U.S. Army.

ii. Marketing
Michelle Mathis – Marketing Specialist
Email: [email protected]
Phone: (563) 299-0919
Michelle Mathis graduated from Iowa State University with a Bachelor of Science in Marketing. Michelle’s current role is Marketing Specialist, Vertical Markets. Specifically, to OMNIA Partners, Michelle is responsible to work with OMNIA Partner’s internal members marketing team to develop and execute on marketing campaigns which but are not limited to the following: emails, flyers, brochures, animations and co-branded collateral.

Michelle works to ensure HON and OMNIA Partner’s sales team have the necessary resources to successfully sell the contract and of its benefits.

iii. Sales
Lindsey Schuelke – Director of Public Sector Sales
Email: [email protected]
Phone: (563) 299-8915
Lindsey Schuelke graduated from St. Ambrose University with a degree in Public Relations and Marketing Communications. Lindsey started with The HON Company in the Customer Support department over seven years ago where she learned the ground roots of the organization. From there, she has been in many Project Management and Sales roles. As the Director of Public Sector Sales, she is responsible for managing the contract portfolio of HON held contracts. Upon award of the contract, Lindsey works cross functionally with various departments in the organization to ensure the contract sees sales growth. A few of the teams involved in contract support that Lindsey will work with to ensure appropriate resources are provided are: Training, Marketing, Internal and External Sales, Contract Compliance and Dealer Partner relationships. OMNIA P artners, Public Sector relationship is a critical part of her portfolio.

iv. Sales Support
Nicholas Austin – Government Solutions Specialist
Email: [email protected]
Phone: (800) 466-8694
Nicholas helps identify win-win solutions to customer concerns, administer government contract terms, coordinate warranty requests, provide technical assistance of products, facilitate order changes, advise on terms and conditions, serve as subject matter expert for the team, and supply tracking and delivery information.

In addition to Nicholas, the Government Customer Service Team consists of the following teams:
 Government Solutions Team Managers - Oversee government and order entry teams, assure high level of e- mail/call quality to ensure positive customer exper ience, execute philosophy of being easy to do business with (ETDBW), identify and implement strategic initiatives department-wide, assist in providing solutions to escalated concerns, and maintain government knowledge and relations.

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 Government Solutions Specialists - Identify win-win solutions to customer concerns, administer government contract terms, coordinate warranty requests, provide technical assistance of products, facilitate order changes, advise on terms and conditions, serve as Subject Matter Experts for department, and supply tracking and delivery information.
 Government Project Coordinators - Manage government project orders by facilitating truckloads, delivery, and shipment methods, serves as one point of contact throughout entire ordering process from Order Entry through Punch list, support specialty government processes to ensure successful project completion.
 Government Order Entry Members - Enter government orders, administer government contract terms, maintain supportive government documentation, promote accurate pricing, clean orders , and in the event an incomplete order they are responsible for managing bad lines by working with the Agencies or Dealer to resolve.

v. Financial Reporting
Jeff Cunningham – Financial Analyst
Email: [email protected]
Phone: (563) 272-4405
Jeff Cunningham has been a member of The HON Company, a leading office furniture manufacturer, for eight years and is responsible for company wide sales reporting and systems management. Prior to his current role, Jeff has held the position of Risk Analyst at HNI Corporation.

vi. Accounts Payable
Jennifer Curry – Accountant, Accounts Payable
Email: [email protected]
Phone: (866) 514-5882 Option 1
Jennifer and the Accounts payable team will be responsible for the admin fee reporting and payment.

vii. Contracts
Melissa Lincoln – Public Sector Contract Manager
Email: [email protected]
Phone: (563) 506-9541
Melissa Lincoln has been a member of HNI for nine years serving in several roles focused on customer and sales support, contract management and finance. As Contract Manager, Melissa will oversee the compliance and administrative requirements of the OMNIA Partners contract. Prior to this role, Melissa has held various positions including Financial Analyst, Proposal Coordinator, and Contract & Sales Administrator.

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H. Describe in detail how Supplier’s national sales force is structured, including contact information for the highest-level executive in charge of the sales team.

Our sales organization consists of over 100 experienced professionals empowered to serve the needs of our customers. As noted in Section 3.1.B, our sales professionals are aligned to specific regions within the United States. The Organizational Chart below illustrates how our sales regions are structured along with the contact information for Ric Andersen, our Vice President & General Manager, Sales & Service.

I. Explain in detail how the sales teams will work with the OMNIA Partners, Public Sector team to implement, grow and service the national program.

At HON, your success is our success. We are committed to the role that OMNIA Partners plays in our market share strategies. We have worked closely with OMNIA Partners Public Sector team to understand and leverage the strengths of our two organizations. HON will continue to partner with the OMNIA Partners Public Sector team throughout all levels of the organization, examples of successful collaboration include:
▪ Strategy meetings with the Strategic Development Partners to create nationwide sales initiatives for a targeted Participating Agency segment; these initiatives will be supported by our mutual sales and marketing teams. o Areas of Opportunities for growth to evaluate will include:

1.) States: where a furniture contract isn’t present: i ncluding-but-not limited to California, Illinois, Michigan, Missouri, Nebraska, Virginia, Washington, North and South Dakota and Colorado.

2.) K-12 Segment: The HON Company is currently launching new, innovative, practical solutions for the classroom space for existing and new customers looking to modernize and bring their districts to the 21
st Century Learning styles. The HON Company has
invested in a tool that identifies all school districts that have active bond money to execute these efforts. We will highlight the benefits of using a cooperative contract such as OMNIA Partners to hit price points for strict budgets.

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3.) Cities & Counties: As part of an overall broadened strategy with Public Sector, we will start to create and execute a vision to engage with key cities and counties that OMNIA Partners will be the forefront leader on. We will highlight cooperative purchasing and the benefits of buying on OMNIA Partners.
▪ Our Marketing teams will continue to collaborate on development of effective materials which will enhance customers understanding of the contract and share our mutual value proposition. These materials will be targeted to the types of customers listed above.
▪ Our Sales teams will continue to have a multi -faceted approach to sales by leveraging our nationwide network of dealers and directly targeting eligible Participating Agencies. The lines of communication between our sales organization have been strong throughout our long history and will continue to be a vital part of our mutual success.
▪ We will continue to utilize the OMNIA Partners training department and OMNIA Partners sales members to support the roll -out of our new contract award and to provide on -going education to our authorized dealer partners, field sales members and eligible participating agencies.

We intend to use our nationwide network of OMNIA Partners authorized dealer partners well as our nationwide team of Sales Representatives to agg ressively market the OMNIA Partners contract. Our Sales team, dedicated Government Customer Support team, Marketing team and our Dealer partners will be readily available to work with the OMNIA Public Sector organization to continue strong adoption of the contract and mutual sales growth.

J. Explain in detail how Supplier will manage the overall national program throughout the term of the Master Agreement, including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency ac count set-up, timely contract administration, etc.

The Region 4 contract is supported throughout our organization; our sal es, marketing, customer support, merchandising and contract teams are key departments focused on the success of our contract. Our internal contract team ensures the compliance and support of our contract, they work directly with OMNIA and Region 4 to ensure our contract reflects the most up-to-date pricing, products and services offered by HON. Our contract team has created standard processes and workflows within our organization to allow for product , pricing, dealer updates, etc. t o be submitted timely and per the requirements of the contract. Updates to our contract are announced via a marketing email communication to our sales and dealer network.

Our Marketing, Sales and Merchandising functions work closely together to create coordinated plans for customer specific sales efforts, promotions, targeted marketing pieces, etc. As we develop monthly, quarterly and yearly plans for sales growth, these departments review all aspects to ensure proper roll-out and support for our dealers, internal sales teams, OMNIA sales members and eligible participating agencies.

We train our dealers on the many features and benefits of the OMNIA Partners contract and how best to promote the contract with OMNIA Partners. Along with training our dealers, we also provide them with the resources and tools to be Requirements for National Cooperative Contract

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successful. One of the main marketing resources we provide our dealers is the HON OMNIA Partners catalog. This catalog highlights the benefits of the OMNIA Partners contract , showcases the breadth of products we offer , provides inspirational images along with OMNIA Partners net pricing. We understand how important it is to have an online presence, so we maintain a page on hon.com that is dedicated to our OMNIA Partners and outlines where they can find contract information and an OMNIA Partners dealer closest to them. The image below reflects the many authorized dealer partners approved on HON’s Region 4 contract.

The HON Company is proud to offer the OMNIA Partners contract as our leading nationwide public sector Cooperative Purchasing Program. Since HON was awarded the OMNIA Partners contract in April 2010, formerly TCPN, and we have seen double digit growth every year. In 2014, OMNIA Partners became HON’s only nationwide public sector cooperative contract that is offered in all 50 states.

K. State the amount of Supplier’s Public Agency sales for the previous fiscal year.

Provide a list of Supplier’s top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each.

The HON Company is a wholly owned subsidiary of HNI Corporation and is our policy not to disclose financial information by brand. HNI Corporation is publicly traded on the New York Stock Exchange (NYSE: HNI) under the symbol HNI. HNI Corporation has a financial rating of 5A1 with Dun & Bradstreet, which is the best available rating.

HNI Corporation had the following revenues for the past 3 years:
2016 $2,203,489,000
2017 $2,175,882,000
2018 $2,257,895,000
In fiscal 2018, the Corporation had net sales of $2.2 billion, of which $1.7 billion or 76 percent was attributable to office furniture products. HNI federal government sales represent approximately 4- 5% of total HNI Office Furniture Segment. HNI state and local sales represent approximately 15% of total HNI Office Furniture Segment.

HON is willing to provide details regarding our top 10 Public Agency customers upon request.

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L. Describe Supplier’s information systems capabilities and limitations regarding order management through receipt of payment, including description of multiple platforms that may be used for any of these functions.

The HON Company continues to invest in systems which allow us to provide world class capabilities to our dealers and our customers. In 2018 we invested millions of dollars to ensure we were the industry leader for digital capabilities and underwent an eight-year intensive preparation cycle to adapt these principles with Oracle. Through Oracle, we can connect our systems directly with all major dealer operating systems, allowing a seamless order flow.

Dealers can place an order directly through our HON Ready Portal, via emai l or EDI. Our HON Ready portal is available to our dealers 24 hours a day, 7 days a week. The HON Company has a fully integrated order entry platform which allows HON to receive and enter purchase orders directly from the participating entity.

The order execution process is automatic and allows us to acknowledge the order for a ship date with integrated technology in the first 24 hours of receipt. A Delivery Appointment Notification will be sent via email for the authorized dealer or customer to confirm delivery details with HON’s Traffic Contact. Once the order is acknowledged, dealers or customers can access the HON Ready Portal for real time order status updates.

Invoices are created and released at the time of order shipment . Agencies and Dealers both have the capability to monitor and pay invoices within HON’s Oracle system. The agency or dealer being invoiced will be able to review and print invoices, monitor due dates, process ACH payments, and dispute amounts all in one simple and functional online platform. In addition, a dedicated Credit Analyst is available to assist with any issues or questions the agency or authorized dealer may have about Oracle or invoices.

M. Provide the Contract Sales (as defined in Section 10 of the OMNIA Partners, Public Sector Administration Agreement) that Supplier will guarantee each year under the Master Agreement for the initial three years of the Master Agreement (“Guaranteed Contract Sales”).

$ .00 in year one
$ .00 in year two
$ .00 in year three

To the extent Supplier guarantees minimum Contract Sales, the administration fee shall be calculated based on the greater of the actual Contract Sales and the Guaranteed Contract Sales.

Through our partnership, HON has been able to aggressively grow sales under the OMNIA Partners/Region 4 ESC contract consistently year-over-year; it is our intention to continue to build upon our success with the new award as HON’s lead nationwide public sector contract. At this time, The HON Company has chosen to not provide a minimum guarantee for each year and will be responsible for the administration fees based on the actual Contract Sales.

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N. Even though it is anticipated many Public Agencies will be able to utilize the Master Agreement without further formal solicitation, there may be circumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation for Products covered under the Master Agreement.
a. Respond with Master Agreement pricing (Contract Sales reported to OMNIA Partners, Public Sector).
b. If competitive conditions require pricing lower than the standard Master Agreement not-to-exceed pricing, Supplier may respond with lower pricing through the Master Agreement. If Supplier is awarded the contract, the sales are reported as Contract Sales to OMNIA Partners, Public Sector under the Master Agreement.
c. Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement (Contract Sales are not reported to OMNIA Partners, Public Sector).
d. If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal.

Detail Supplier’s strategies under these options when responding to a solicitation.

HON will work with the agencies as they issue their own solicitations. Should an agency not require the sale be under the OMNIA/Region 4 ESC Master Agreement, HON will use commercially reasonable efforts to have price parity among this Master Agreement and the agency’s solicitations provided the product mix, competitive conditions, terms and conditions and geographical scope are the same as further outlined in this response. Throughout this proposal, HON has designated OMNIA Partners/Region 4 ESC as our primary go to market contract. As such, HON is implementing a strategic sales plan to drive market growth which positions OMNIA Partners/Region 4 ESC most competitively.

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EXHIBIT B

ADMINISTRATION AGREEMENT, EXAMPLE

ADMINISTRATION AGREEMENT

THIS ADMINISTRATION AGREEMENT (this “Agreement”) is made this day of 20 , between National Intergovernmental Purchasing Alliance Company, a Delaware corporation d/b/a OMNIA Partners, Public Sector (“OMNIA Partners, Public Sector”), and (“Supplier”).

RECITALS

WHEREAS, the (the “Principal Procurement Agency”) has entered into a Master Agreement effective , Agreement No , by and between the Principal Procurement Agency and Supplier, (as may be amended from time to time in accordance with the terms thereof, the “Master Agreement”), as attached hereto as Exhibit A and incorporated herein by reference as though fully set forth herein, for the purchase of (the “Product”);

WHEREAS, said Master Agreement provides that any or all public agencies, including state and local governmental entities, public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit (collectively, “Public Agencies”), that register (either via registration on the OMNIA Partners, Public Sector website or execution of a Master Intergovernmental Cooperative Purchasing Agreement, attached hereto as Exhibit B) (each, hereinafter referred to as a “Participating Public Agency”) may purchase Product at prices stated in the Master Agreement;

WHEREAS, Participating Public Agencies may access the Master Agreement which is offered through OMNIA Partners, Public Sector to Public Agencies;

WHEREAS, OMNIA Partners, Public Sector serves as the contract administrator of the Master Agreement on behalf of Principal Procurement Agency;

WHEREAS, Principal Procurement Agency desires OMNIA Partners, Public Sector to proceed with administration of the Master Agreement; and

WHEREAS, OMNIA Partners, Public Sector and Supplier desire to enter into this Agreement to make available the Master Agreement to Participating Public Agencies and to set forth certain terms and conditions governing the relationship between OMNIA Partners, Public Sector and Supplier.

NOW, THEREFORE, in consideration of the payments to be made hereunder and the mutual covenants contained in this Agreement, OMNIA Partners, Public Sector and Supplier hereby agree as follows:

DEFINITIONS

1. Capitalized terms used in this Agreement and not otherwise defined herein shall have the meanings given to them in the Master Agreement.

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TERMS AND CONDITIONS

2. The Master Agreement and the terms and conditions contained therein shall apply to this Agreement except as expressly changed or modified by this Agreement. Supplier acknowledges and agrees that the covenants and agreements of Supplier set forth in the solicitation and Supplier’s response thereto resulting in the M aster Agreement are incorporated herein and are an integral part hereof.

3. OMNIA Partners, Public Sector shall be afforded all of the rights, privileges and indemnifications afforded to Principal Procurement Agency by or from Supplier under the Master Agreement, and such rights, privileges and indemnifications shall accrue and apply with equal effect to OMNIA Partners, Public Sector, its agents, employees, directors, and representatives under this Agreement including, but not limited to, Supplier’s obligation to obtain appropriate insurance.

4. OMNIA Partners, Public Sector shall perform all of its duties, responsibilities and obligations as contract administrator of the Master Agreement on behalf of Principal Procurement Agency as set forth herein, and Supplier hereby acknowledges and agrees that all duties, responsibilities and obligations will be undertaken by OMNIA Partners, Public Sector solely in its capacity as the contract administrator under the Master Agreement.

5. With respect to any purchases by Principal Procurement Agency or any Participating Public Agency pursuant to the Master Agreement, OMNIA Partners, Public Sector shall not be:
(i) construed as a dealer, re-marketer, representative, partner or agent of any type of the Supplier, Principal Procurement Agency or any Participating Public Agency; (ii) obligated, liable or responsible for any order for Product made by Principal Procurement Agency or any Participating Public Agency or any employee thereof under the Master Agreement or for any payment required to be made with respect to such order for Product; and (iii) obligated, liable or responsible for any failure by Principal Procurement Agency or any Participating Public Agency to comply with procedures or requirements of applicable law or the Master Agreement or to obtain the due authorization and approval necessary to purchase under the Master Agreement. OMNIA Partners, Public Sector makes no representation or guaranty with respect to any minimum purchases by Principal Procurement Agency or any Participating Public Agency or any employee thereof under this Agreement or the Master Agreement.

6. OMNIA Partners, Public Sector shall not be responsible for Supplier’s performance under the Master Agreement, and Supplier shall hold OMNIA Partners, Public Sector harmless from any liability that may arise from the acts or omissions of Supplier in connection with the Master Agreement.

7. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, OMNIA

PARTNERS, PUBLIC SECTOR EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED

REPRESENTATIONS AND WARRANTIES REGARDING OMNIA PARTNERS, PUBLIC SECTOR’S PERFORMANCE AS A CONTRACT ADMINISTRATOR OF THE MASTER AGREEMENT. OMNIA PARTNERS, PUBLIC SECTOR SHALL NOT BE LIABLE IN ANY WAY

FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE,

OR RELIANCE DAMAGES, EVEN IF OMNIA PARTNERS, PUBLIC SECTOR IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TERM OF AGREEMENT; TERMINATION

8. This Agreement shall be in effect so long as the Master Agreement remains in effect, provided, however, that the provisions of Sections 3 – 8 and 12 – 23, hereof and the Requirements for National Cooperative Contract

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indemnifications afforded by the Supplier to OMNIA Partners, Public Sector in the Master Agreement, to the extent such provisions survive any expiration or termination of the Master Agreement, shall survive the expiration or termination of this Agreement.

9. Supplier’s failure to maintain its covenants and commitments contained in this Agreement or any action of the Supplier which gives rise to a right by Principal Procurement Agency to terminate the Master Agreement shall constitute a material breach of this Agreement.

If such breach is not cured within thirty (30) days of written notice to Supplier, in addition to any and all remedies available at law or equity, OMNIA Partners, Public Sector shall have the right to terminate this Agreement, at OMNIA Partners, Public Sector’s sole discretion. Notwithstanding anything contained herein to the contrary, this Agreement shall terminate on the date of the termination or expiration of the Master Agreement.

NATIONAL PROMOTION

10. OMNIA Partners, Public Sector and Supplier shall publicize and promote the availability of the Master Agreement’s products and services to Public Agencies and such agencies’ employees. Supplier shall require each Public Agency to register its participation in the OMNIA Partners, Public Sector program by either registering on the OMNIA Partners, Public Sector website (www.omniapartners.com/publicsector), or executing a Master Intergovernmental Cooperative Purchasing Agreement prior to processing the Participating Public Agency’s first sales order. Upon request, Supplier shall make available to interested Public Agencies a copy of the Master Agreement and such price lists or quotes as may be necessary for such Public Agencies to evaluate potential purchases.

11. Supplier shall provide such marketing and administrativ e support as set forth in the solicitation resulting in the Master Agreement, including assisting in development of marketing materials as reasonably requested by Principal Procurement Agency and OMNIA Partners, Public Sector. Supplier shall be responsible for obtaining permission or license of use and payment of any license fees for all content and images Supplier provides to OMNIA Partners, Public Sector or posts on the OMNIA Partners, Public Sector website. Supplier shall indemnify, defend and hold harmless OMNIA Partners, Public Sector for use of all such content and images including copyright infringement claims. Supplier and OMNIA Partners, Public Sector each hereby grant to the other party a limited, revocable, non-transferable, non-sublicensable right to use such party’s logo (each, the “Logo”) solely for use in marketing the Master Agreement. Each party shall provide the other party with the standard terms of use of such party’s Logo, and such party shall comply with such terms in all material respects. Both parties shall obtain approval from the other party prior to use of such party’s Logo. Notwithstanding the foregoing, the parties understand and agree that except as provided herein neither party shall have any right, title or interest in the other party’s Logo. Upon termination of this Agreement, each party shall immediately cease use of the other party’s Logo.

ADMINISTRATIVE FEE, REPORTING & PAYMENT

12. An “Administrative Fee” shall be defined and due to OMNIA Partners, Public Sector from Supplier in the amount of three percent (3%) (“Administrative Fee Percentage”) multiplied by the total purchase amount paid to Supplier, less refunds, credits on returns, rebates and discounts, for the sale of products and/or services to Princi pal Procurement Agency and Participating Public Agencies pursuant to the Master Agreement (as amended from time to time and including any renewal thereof) (“Contract Sales”). From time to time the parties may mutually agree in writing to a lower Administra tive Fee Percentage for a specifically identified Participating Public Agency’s Contract Sales.

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13. Supplier shall provide OMNIA Partners, Public Sector with an electronic accounting report monthly, in the format prescribed by OMNIA Partners, Public Sector, summarizing all Contract Sales for each calendar month. The Contract Sales reporting format is provided as Exhibit C (“Contract Sales Report”), attached hereto and incorporated herein by reference. Contract Sales Reports for each calendar month shall be provided by Supplier to OMNIA Partners, Public Sector by the 10 day of the following month. Failure to provide a Contract Sales Report within the time and manner specified herein shall constitute a material breach of this Agreement and if not cured within thirty (30) days of written notice to Supplier shall be deemed a cause for termination of the Master Agreement, at Principal Procurement Agency’s sole discretion, and/or this Agreement, at OMNIA Partners, Public Sector’s sole discretion.

14. Administrative Fee payments are to be paid by Supplier to OMNIA Partners, Public Sector at the frequency and on the due date stated in Section 13, above, within 30 days of calendar month end, for Supplier’s submission of corresponding Contract Sales Reports. Administrative Fee payments are to be made via Automated Clearing House (ACH) to the OMNIA Partners, Public Sector designated financial institution identified in Exhibit D. Failure to provi de a payment of the Administrative Fee within the time and manner specified herein shall constitute a material breach of this Agreement and if not cured within thirty (30) days of written notice to Supplier shall be deemed a cause for termination of the Master Agreement, at Principal Procurement Agency’s sole discretion, and/or this Agreement, at OMNIA Partners, Public Sector’s sole discretion. All Administrative Fees not paid when due shall bear interest at a rate equal to the lesser of one and one-half percent (1 1/2%) per month or the maximum rate permitted by law until paid in full.

15. Supplier shall maintain an accounting of all purchases made by Participating Public Agencies under the Master Agreement. OMNIA Partners, Public Sector, or its designee, in OMNIA Partners, Public Sector’s sole discretion, reserves the right to compare Participating Public Agency records with Contract Sales Reports submitted by Supplier for a period of four (4) years from the date OMNIA Partners, Public Sector receives such report. In addition, OMNIA Partners, Public Sector may engage a third party to conduct an independent audit of Supplier’s monthly reports. In the event of such an audit, Supplier shall provide all materials reasonably requested relating to such audit by OMNIA Partners, Public Sector at the location designated by OMNIA Partners, Public Sector. In the event an underreporting of Contract Sales and a resulting underpayment of Administrative Fees is revealed, OMNIA Partners, Public Sector will notify the Supplier in writing. Supplier will have thirty (30) days from the date of such notice to resolve the discrepancy to OMNIA Partners, Public Sector’s reasonable satisfaction, including payment of any Administrative Fees due and owing, together with interest thereon in accordance with Section 13, and reimbursement of OMNIA Partners, Public Sector’s costs and expenses related to such audit.

GENERAL PROVISIONS

16. This Agreement, the Master Agreement and the exhibits referenced herein supersede any and all other agreements, either oral or in writing, between the parties hereto with respect to the subject matter hereto and no other agreement, statement, or promise relating to the subject matter of this Agreement which is not contained or incor porated herein shall be valid or binding.

In the event of any conflict between the provisions of this Agreement and the Master Agreement, as between OMNIA Partners, Public Sector and Supplier, the provisions of this Agreement shall prevail.

17. If any action at law or in equity is brought to enforce or interpret the provisions of this Agreement or to recover any Administrative Fee and accrued interest, the prevailing party shall be entitled to reasonable attorney’s fees and costs in addition to any other relief to which it may be entitled.

18. This Agreement and OMNIA Partners, Public Sector’s rights and obligations hereunder may be assigned at OMNIA Partners, Public Sector’s sole discretion to an affiliate of OMNIA Partners, Public Sector, any purchaser of any or all or substantially all of the assets of Requirements for National Cooperative Contract

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OMNIA Partners, Public Sector, or the successor entity as a result of a merger, reorganization, consolidation, conversion or change of control, whether by operation of law or otherwise. Supplier may not assign its obligations hereunder without the prior written consent of OMNIA Partners, Public Sector.

19. All written communications given hereunder shall be delivered by first-class mail, postage prepaid, or overnight delivery on receipt to the addresses as set forth below.

A. OMNIA Partners, Public Sector:

OMNIA Partners, Public Sector
Attn: President
840 Crescent Centre Drive
Suite 600
Franklin, TN 37067

B. Supplier:

20. If any provision of this Agreement shall be deemed to be, or shall in fact be, illegal, inoperative or unenforceable, the same shall not affect any other provision or provisions herein contained or render the same invalid, inoperative or unenforceable to any extent whatever, and this Agreement will be construed by limiting or invalidating such provision to the minimum extent necessary to make such provision valid, legal and enforceable.

21. This Agreement may not be amended, changed, modified, or altered without the prior written consent of the parties hereto, and no provision of this Agreement may be discharged or waived, except by a writing signed by the parties. A waiver of any particular provision will not be deemed a waiver of any other provision, nor will a waiver given on one occasion be deemed to apply to any other occasion.

22. This Agreement shall inure to the benefit of and shall be binding upon OMNIA Partners, Public Sector, the Supplier and any respective successor and assign thereto; subject, however, to the limitations contained herein.

23. This Agreement will be construed under and governed by the laws of the State of Delaware, excluding its conflicts of law provisions and any action arising out of or related to this Agreement shall be commenced solely and exclusively in the state or federal courts in Williamson County Tennessee.

24. This Agreement may be executed in counterparts, each of which is an original but all of which, together, shall constitute but one and the same instrument. The exchange of copies of this Agreement and of signature pages by facsimile, or by .pdf or similar electronic transmission, will constitute effective execution and delivery of this Agreement as to the parties and may be used in lieu of the original Agreement for all purposes. Signatures of the parties transmitted by facsimile, or by .pdf or similar electronic transmission, will be deemed to be their original signatures for any purpose whatsoever.

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IV. EVALUATION PROCESS AND CRITERIA

1. A committee will review and evaluate all responses and make a recommendation for award of Contract(s). The recommendation for Contract awards will be based on the predetermined criteria factors outlined in this section, where each factor is assigned a point value based on its importance. In evaluating the responses, the following predetermined criteria is considered:

a) Products/Pricing (40 Points)
b) Performance Capability (30 Points)
c) Qualification and Experience (20 Points)
d) Value Add (10 Points)

2. Offeror’s proposal should, at a minimum, include the following for Region 4 ESC’s evaluation:

a) Products/Services/Pricing
i. Offerors shall provide pricing based on a discount from a manufacturer’s price list or catalog, or fixed price, or a combination of both with indefinite quantities. Prices listed will be used to establish the extent of a manufacturer’s product lines, services, warranties, etc. that are available from Offeror and the pricing per item. Multiple percentage discounts are acceptable if, where different percentage discounts apply, those different percentages are specified. Additional pri cing and/or discounts may be included. Products and services proposed are to be priced separately with all ineligible items identified. Offerors may elect to limit their proposals to any category or categories.

HON is pleased to provide our detailed pricing proposal in Tab 2, Products/Pricing, as requested. We are offering discounts by product category utilizing a tiered discount structure based on list order size.

ii. Include an electronic copy of the catalog from which discount, or fixed price, is calculated. Electronic price lists must contain the following: (if applicable) • Manufacturer part #
• Offeror’s Part # (if different from manufacturer part #) • Description
• Manufacturers Suggested List Price and Net Price
• Net price to Region 4 ESC (including freight)
Media submitted for price list must include the Offerors’ company name, name of the solicitation, and date on a Flash Drive (i.e. Pin or Jump Drives).

Please find the January 2020 HON Full Line Price List and January 2020 HON Seating Price List on the flash drive included with our response.

iii. Is pricing available for all products and services? Our proposed pricing includes all Full Lifetime Warranty products offered by HON.

In addition, our proposal includes a comprehensive listing of all services offered by our OMNIA Partners authorized dealers.

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i. Please provide pricing for services based on a range, from minimum price per hour to maximum price per hour, with a not to exceed on the maximum price per hour charge.

HON is pleased to provide our detailed pricing proposal in Tab 2, Products/Pricing, as requested. We are proposing a comprehensive list of services offered by our authorized dealers. Services which are priced at an hourly rate include a range from minimum per hour to a not-to-exceed maximum charge per hour.

iv. Describe any shipping charges.

All shipments for the Continental U.S. (48 Contiguous) will be FOB Origin, freight paid by HON to a single ship-to location per order. HON will determine best method of shipment and delivery timeframes. Destination address must be able to accept a 53-ft. trailer and must have a loading dock. Charges for non- standard services (Enhanced Services) and order change fees (Order Change Fee) for services requested outside of standard freight costs apply. Please see Order to Delivery brochure for full details on Standard Services, Enhanced Services and Order Change Fees. For shipments outside the Continental U.S., HON will pay for freight charges to the nearest port of embarkation; shipping fees from the port of embarkation to the final destination will be negotiated by the authorized dealer and the end customer.

i. Describe delivery charges along with definitions for:

1. Dock Delivery
Order is shipped directly by HON to a single ship -to location. Items are delivered to the tailgate of the trailer. Purchaser is responsible for the equipment and manpower to off-load the shipment and does not include delivery into facility. Dock delivery is included in our offered discounts; no additional fees shall apply.

2. Inside Delivery
Product is brought from the truck into the facility either over the threshold or to a location on the same floor as the receiving dock.

Service is only provided by LTL carriers or our authorized dealers .

Does not include uncartoning, disposal of packaging or assembly.

Some limitations may apply based upon the size of the order; please contact HON or the authorized dealer prior to shipment. Additional charges for inside delivery apply.

3. Deliver and Install
On orders requesting delivery and installation, (open, set in place, ready to use) HON’s authori zed dealer , shall be responsible for receipt, inspection and assembly of items delivered in the area designated by the Participating Agency as well as prompt removal of all debris which is a result of delivery. Additional charges for installation apply.

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v. Provide pricing for warranties on all products and services.

HON products are backed by the industry -leading HON Full Lifetime Warranty . In the unlikely event that any HON product or component covered by the HON Full Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship, HON will replace any product that can’t be repaired with comparable product, or refund the purchase price. The complete terms of the warranty are available at hon.com/warranty and printed versions are included in Tab 2, Products & Pricing section of our proposal.

vi. Describe any return and restocking fees.

HON’s dealer network works closely with customers to ensure product needs are clearly identified and that the product selections meet these needs. Therefore, the need to return is minimal. In the event a return is being considered, the dealer will assist the customer in this process.

Most HON products are made-to-order, so restocking is not usually viable. Returns for made-to-order products, if approved, that are not a result of damage, order entry error, etc., may be subject to a return fee of up to 45% of the invoiced amount plus the cost of return freight. Upon receipt of necessary information regarding the return, HON will issue a return authorization to the customer outlining items to be returned and where the items should be shipped. All returns must be made within 30 days after the return authorization is issued. Merchandise must be returned in the original shipping cartons with proper inner packing and is subject to inspection before acceptance. Once the item has been accepted, a credit is issued immediately to the customer.

HON products are backed by the industry -leading HON Full Lifetime Warranty. In the unlikely event that any HON product or component covered by the HON Full Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship, HON will replace any product that can’t be repaired with comparable product, or refund the purchase price. The complete terms of the warranty are available at hon.com/warranty and printed versions are included in Tab 2, Products & Pricing section of our proposal.

vii. Describe any additional discounts or rebates available. Additional discounts or rebates may be offered for large quantity orders, single ship to location, growth, annual spend, guaranteed quantity, etc.

Not all needs are the same, from a single project to outfitting multiple buildings of office furniture, HON is willing to work with our customers to create a tailored product and pricing solution. Below are examples of some of the additional ways HON can support our customer’s procurement requirements, these incentives are negotiated on a per opportunity basis:
• Additional pricing incentives for sole source agreements, committed volume, product standardization and custom pricing
• Negotiable pricing based on individual product list volume; additional discounts may range from 1% to over 4%.

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viii. Describe how customers verify they are receiving Contract pricing.

Through our authorized dealer partners:

Our Business Development Managers work one-on-one with each of our nationwide network of authorized dealers to ensure they are properly trained on the products, pricing, and requirements of the Region 4 OMNIA Partners contract. HON has developed several tools our dealers can utilize to ensure eligible OMNIA Partners customers receive accurate pricing, they include:
▪ Compass - Compass is our online pricing tool made available to authorized dealers. Compass provides exact net pricing for eligible OMNIA Partners products, based upon order size, discounts, and list prices approved on the OMNIA Partners contract. Compass allows dealers the ability to create quick and accurate price quotes for OMNIA Partners customers. The Compass tool ensures our dealers can provide agencies with accurate contract pricing and reduces the need for agencies to issue pricing modifications. Participating Agencies can request a copy of the Compass quote through our authorized dealer partner or can contact HON directly.
▪ Contract Summary Document - Our contract summary document provides our dealers with an overview of the OMNIA Partners pricing and terms and conditions requirements, including: how to sign up eligible OMNIA Partners customers, products approved under our OMNIA Partners contract, list pricer in effect, pricing for approved services, product discounts, and ordering instructions.

HON’s Government Customer Support team is available between the hours of 8:00 a.m. – 5:00 p.m. Monday through Friday CST to answer phone and e-mail inquiries. Our general customer service line is also available from 7:00 a.m. – 6:00 p.m. Monday through Friday CST.

Through our marketing materials:
▪ OMNIA Partners Catalog - Our OMNIA Partners marketing catalog showcases our approved products at OMNIA Partners net pricing. We offer this catalog to our dealers and OMNIA end customers as a printed catalog or in an electronic format. End customers can also utilize this catalog to confirm OMNIA Partners net pricing.

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▪ OMNIA Partners Dedicated Website – This website provides access to the most current price list, discount matrix, and contract requirements to assist Agencies in finding information quickly. For full details on the i nformation available to Agencies, we have provided the following link for evaluation of our proposal response. https://www.hon.com/market/government/omnia-partners.

ix. Describe payment methods offered.

Payments can be made to The HON Company via Check, Credit Card, EFT, ACH, or Wire Transfer. Details for each payment option are outlined below.

Payments by check for The HON Company should be sent to:

The HON Company
PO Box 404422
Atlanta, GA 30384-4422
Payments via EFT/ACH should be directed to the following bank information:

Depository Financial Institution: Bank of America
Routing Number: 111000012
Account Number: 37562-76567
Account Name: The HON Company
Payments by Wire Transfer should be sent with the following bank information:

Routing Number: 026009593
Account Number: 37562-76567
Account Name: The HON Company
For payments by Credit Card, please contact our HON Government Customer Support Team at 800 -466-8694. We accept all major credit cards except for Discover. At this time, we do not have any surcharge fees associated with credit card payments. If changes in economic factors should cause the need for an additional fee, we will request that approval from Region 4 ESC prior to implementation.

x. Propose the frequency of updates to the Offeror’s pricing structure. Describe any proposed indices to guide price adjustments. If offering a catalog contract with discounts by category, while changes in individual pricing may change, the category discounts should not change over the term of the Contract.

Pricing adjustments are generally requested on an annual basis. Certain economic factors could warrant the need for a more frequent request . HON will provide the necessary information needed to support the request for a price adjustment.

Category discounts will remain unchanged over the term of the Contract.

xi. Describe how future product introductions will be priced and align with Contract pricing proposed.

Our product development efforts create end‐ user solutions that are relevant, differentiated and focused on quality, aesthetics, style, sustainable design, and reducing manufacturing costs. We also continuously improve and enhance existing products through ergonomic research, improved manufacturing processes, alternative materials, and engineering support and training in each of our operating RFP Page 17
units. Product enhancements or additions to existing product series will be discounted within the category discounts provided in our discount matrix. Should a new product be introduced that is not part of an existing category, our Compliance Team will work with the OMNIA Partners/Region 4 ESC contract manager to ensure the new product meets the pricing requirements presented in our initial proposal response.

xii. Provide any additional information relevant to this section.

Not to Exceed Pricing. Region 4 ESC requests pricing be submitted as not to exceed pricing.

Unlike fixed pricing, the Contractor can adjust submitted pricing lower if needed but, cannot exceed original pricing submitted. Contractor must allow for lower pricing to be available for similar product and service purchases. Cost plus pricing as a primary pricing structure is not acceptable.

The HON Company has proposed pricing which meets these requirements.

b) Performance Capability

i. Include a detailed response to Appendix D, Exhibit A, OMNIA Partners Response for National Cooperative Contract. Responses should highlight experience, demonstrate a strong national presence, describe how Offeror will educate its national sales force about the Contract, describe how products and services will be distributed nationwide, include a plan for marketing the products and services nationwide, and describe how volume will be tracked and reported to OMNIA Partners.

Please see Tab 3 for our full response to Appendix D, Exhibit A, OMNIA Partners Response for National Cooperative Contract.

ii. The successful Offeror will be required to sign Appendix D, Exhibit B, OMNIA Partners Administration Agreement prior to Contract award. Offerors should have any reviews required to sign the document prior to submitting a response. Offeror’s response should include any proposed exceptions to OMNIA Partners Administration Agreement on Appendix B, Terms and Conditions Acceptance Form.

Please see Tab 3 for our redlines within Appendix D, Exhibit B, OMNIA Partners Administration Agreements as well as Appendix B, Ter ms and Conditions Acceptance Form.

iii. Include completed Appendix D, Exhibits F. Federal Funds Certifications and G.

New Jersey Business Compliance.

Please see Tab 3 for completed and signed Appendix D, Exhibits F Federal Funds Certifications and G. New Jersey Business Compliance.

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iv. Describe how Offeror responds to emergency orders.

At HON, we take pride in being HON Ready in everything we do, especially in the case of an emergency. We make our best effort to meet the requested dates of our customers within our standard lead times for the products being rush ordered. • There is a non-discountable 3.5% list up-charge if a date earlier than our standard lead times is required. If the emergency or rush delivery is a result of a dealer error or The HON Company’s error such as shortage, damage, etc., The HON Company will make every effort to expedite the product at no cost to the OMNIA Partner member.

When you work with HON, you work with specialists in all areas, including customer support, order management, and production scheduling. These individuals form a tightly integrated team to ensure everything possible is done so that you receive your complete order on time. The HON team will leverage our multiple production facilities across the United States and extensive distribution network to provide the best possible outcome for each emergency order.

v. What is Offeror’s average Fill Rate?
The HON Company is on target in 2019 to meet or exceed our 2018 fill rate. The HON Company is dedicated to complete and on-time delivery by offering the most reliable delivery experience in the industry.

vi. What is Offeror’s average on time delivery rate? Describe Offeror’s history of meeting the shipping and delivery timelines.

The HON Company is dedicated to complete and on-time delivery by offering the most reliable delivery experience in the industry. The HON Company has a strong history of meeting shipping and delivery timelines. Over the past fiscal year, we have successfully met over 96% of scheduled customer delivery dates. This calculation is measured to the “minute” with no grace period.

vii. Describe Offeror’s return and restocking policy.

Most HON products are made-to-order so restocking is not usually viable. Returns for made-to-order products, if approved, that are not a result of damage, order entry error, etc., may be subject to a return fee of up to 45% of the invoiced amount plus the cost of return freight. Upon receipt of necessary information regarding the return, HON will issue a return authorization to the customer outlining items to be returned and where the items should be shipped. All returns must be made within 30 days after the return authorization is issued. Merchandise must be returned in the original shipping cartons with proper inner packing and is subject to inspection before acceptance. Once the item has been accepted, a credit is issued immediately to the customer.

HON products are backed by the industry-leading HON Full Lifetime Warranty. In the unlikely event that any HON product or component covered by the HON Full RFP Page 19
Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship, HON will replace any product that can’t be repaired with comparable product, or refund the purchase price. The complete terms of the warranty are available at hon.com/warranty and printed versions are included at the end of this section of our proposal.

viii. Describe Offeror’s ability to meet service and warranty needs.

In the event of a warranty issue, the process begins with the local Dealer and HON Customer Service using the Quick Claim Tool available on the HON Ready Portal.

The dealer will enter the required information into the Quick Claim Tool which creates a work order for the warranty issue at hand. Once this work order is approved, HON Customer Service will work with the manufacturing and other necessary teams to quickly find a resolution to the issue. After reviewing the information, a decision will be made to resolve the issue by sending replacement parts or full replacement of the product. HON Customer Service will notify the dealer of the resolution plan and any additional information (including order numbers) will be provided to the dealer.

ix. Describe Offeror’s customer service/problem resolution process. Include hours of operation, number of services, etc.

The HON Company understands that our government, public sector, and non-profit customers often have their own unique set of needs. To better serve these customers, we have a dedicated Government Customer Support team.

Our dedicated Government Customer Support team is located at HON headquarters in Muscatine, Iowa. The hours of operation are 8 a.m. – 5 p.m. CST, Monday-Friday. The team is available at (800) 466-8694 or e-mail [email protected]. Our general customer service line is also available from 7 a.m. – 6 p.m. Monday through Friday CST. In addition, access to key information is also accessible 24/7 online at hon.com or the HON Ready Portal for our trade partners to be able to assist our customers after hours.

If there is an urgent issue or an emergency outside of business hours, a HON Business Development Manager or an authorized OMNIA Partner dealer is available to address your needs.

In the event that you are unsatisfied with the performance of a product, a HON member, or a member of the Authorized dealer’s staff, we ask that you promptly report your concern to the HON Government Customer Support Team. This dedicated team of Customer Support members are responsive and empowered, resolving most issues on the first call.

The next level of contact is Lindsey Schuelke, Director of Public Sales, or Mike Ghelfi, Region Vice President. Our Vice President & General Manager for Sales & Service is Ric Andersen. If you have a concern Lindsey, Mike or Ric would be pleased to ensure the issue is resolved to your satisfaction. Final decision-making authority rests with our president, Brandon Bullock.

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Contact Information:

Lindsey Schuelke, Director of Public Sector Sales
Direct Line: (563) 272-8915
Email: [email protected]
Mike Ghelfi, Region Vice President, West
Direct Line: (925) 989-6503
Email: [email protected]
Ric Andersen, Vice President and General Manager, Sales and Service Phone: (563) 506-4554
Email: [email protected]
In addition to above, The HON Company has dedicated numerous resources to OMNIA Partners to manage your contract efficiently and effectively. Some of these resources include 4 Regional Vice Presidents, 63 Business Development Managers/Associates, 26 Sales Account Associates, 3 Solutions Account Managers, 5 Government Customer Support Representatives, 1 Government Customer Support Manager, 1 Dedicated Marketing Team Member and Authorized Dealers nationwide.

x. Describe Offeror’s invoicing process. Include payment terms and acceptable methods of payments. Offerors shall describe any associated fees pertaining to credit cards/p-cards.

The HON Company continues to invest in systems which allow us to provide world class capabilities to our dealers and our customers. In 2018 we invested millions of dollars to ensure we were the industry leader for digital capabilities and underwent an eight -year intensive preparation cycle to adapt these principles with Oracle.

Through Oracle, we can connect our systems directly with all major dealer operating systems, allowing a seamless order flow.

Eligible customers can submit their orders directly to HON, or our preferred method is through our authorized dealers. Dealers will review cus tomers’ orders to ensure accurate pricing and product information is reflected prior to order. Dealers can place an order directly through our HON Ready Portal, via email or EDI. Our HON Ready portal is available to our dealers 24 hours a day, 7 days a week. The HON Company has a fully integrated order entry platform which allows HON to receive and enter purchase orders directly from the participating entity.

RFP Page 21
The order execution process is automatic and allows us to acknowledge the order for a ship date with integrated technology in the first 24 hours of receipt. A Delivery Appointment Notification will be sent via email for the authorized dealer or customer to confirm delivery details with HON’s Traffic Contact. Once the order is acknowledged, dealers or customers can access the HON Ready Portal for real time order status updates.

Invoices are created and released at the time of order shipment with payment terms of net 30 days . Agencies and Dealers both have the capability to monitor and pay invoices within HON’s Oracle system. The agency or dealer being invoiced will be able to review and print invoices, monitor due dates, process ACH payments, and dispute amounts all in one simple and functional online platf orm. In addition, a dedicated Credit A nalyst is available to assist with any issues or questions the agency or authorized dealer may have about Oracle or invoices.

Payments can be made to The HON Company via Check, Credit Card, EFT, ACH, or Wire Transfer. Details for each payment option are outlined below.

Payments by check for The HON Company should be sent to:

The HON Company
PO Box 404422
Atlanta, GA 30384-4422
Payments via EFT/ACH should be directed to the following bank information:

Routing Number: 026009593
Account Number: 37562-76567
Account Name: The HON Company
For payments by Credit Card, please contact our HON Government Customer Support Team at 800- 466-8694. We accept all major credit cards except for Discover. At this time, we do not have any surcharge fees associated with credit card payments. If changes in economic factors should cause the need for an additional fee, we will request that approval from Region 4 ESC prior to implementation.

xi. Describe Offeror’s contract implementation/customer transition plan.

Within 30 days of the award, The HON Company will:
o Partner with OMNIA Partners to create and launch a co- branded press release announcing the new contract award.
o Announce the award of the contract through any and all social channels, as well as company website
o Design, publish, and distribute co-branded marketing materials o Publish and maintain a dedicated OMNIA Partners internet-based web page homepage on our website which may include: OMNIA Partners standard logo, copy of original Request for Proposal, copy of contract and amendments between Principal Procurement Agency and HON, summary of products and RFP Page 22
pricing, marketing materials, and an e lectronic link to OMNIA Partners’ website including the online registration page, as well as a dedicated toll free number and email address for OMNIA Partners questions and concerns.

Within 60 days of the award, The HON Company will:
o Commit and schedule attendance and participation in national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and c ompany-specific trade shows, conferences and meetings throughout the term of the Master Agreement.
o Commit and schedule attendance with and exhibit at the NIGP Annual Forum in an area reserved by OMNIA Partners for partner suppliers . Booth space will be purchased and staffed by Company. In addition, Company commits to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by OMNIA Partners. o Design and publish advertising pieces in national and regional trade publications
o Meet with each authorized dealer within the first 60 days of the award date to establish a written sales execution plan that will maximize potential sales efforts with the OMNIA Partners contract. The business plan will include, but is not limited to: Annual sales volume commitment for the OMNIA Partners contract, Organization commitment outlining the number of sales representatives the dealership will have accountable for their OMNIA Partners sales goal, i dentify target OMNIA Partners for business development planning, commitments outlining specific marketing initiatives that each dealership will commit to use in order to engage OMNIA Partners, including:
e-mail campaigns, special events (open houses, showroom events, customer appreciation events, etc.), OMNIA Partners catalog distribution plans, and product presentations.

Within 90 days of the award, The HON Company will:
o Initiate and continue to publish, market, and promote material such as c ase studies, collateral pieces, presentations and promotions to all members o Conduct on -going OMNIA Partners contract training with the dealer sales force, this training will continue throughout the life of the contract:
• Discuss authorized users of the cont ract, pricing and service requirements, etc.
• Identify and schedule appointments with key OMNIA Partners to inform them about HON's products and pricing on the OMNIA Partners contract • Understand how we can help them meet or exceed their purchasing requirements
• Schedule OMNIA Partners joint marketing events with HON Dealers and OMNIA Partners.

Encourage our HON dealers to join and participate in professional associations and organizations that include OMNIA Partners and volunteer to speak at various organizations that have an interest in HON product, services and solutions.

RFP Page 23
xii. Describe the financial condition of Offeror.

xiii. Provide a website link in order to review website ease of use, availability, and capabilities related to ordering, returns and reporting. Describe the website’s capabilities and functionality.
https://www.hon.com/market/government/omnia-partners
This website provides access to the most current price list, discount matrix, and contract requirements to assist agencies in finding information quickly and is accessible without a login or password . To better serve our OMNIA Partner customers, we've also created a printed and digital catalog that highlights products that work for our government, public sector and non- profit customers. The online catalog is available in a flip- book technology that allows users to search for keywords, crop any pages or images, save as a PDF or e- mail specific sections to a colleague or customer.

RFP Page 24
For more complex furniture needs and questions, our public facing website facilitates direct access to our local dealer partners, who can then work with the buyer on a customized office solution. At hon.com, agencies can access information regarding HON products, obtain inspirational ideas to outfit a space, utilize our Chair Chooser to design a customized office chair based upon HON’s assortment and available options, find information about our warranty and learn about our organization. In addition, at hon.com customers can contact us directly for questions related to ordering, returns or other product/service related questions.

The HON Company creates best-in-class leading marketing materials including our full-line catalog that showcases our extensive line of furniture solutions. Along with a printed version, there is also a digital catalog available at hon.com that provides an easy-to-use format for users to view the catalog online.

xiv. Describe the Offeror’s safety record.

Safety is a member responsibility from day one. Upon hiring, each new member must complete safety training and then continue to achieve certification annually.

Before starting operations at new, modified, or existing workplaces, we apply our Safe Workplace Design process and assessment to eliminate and safeguard against risks and hazards. In tandem, our Job Safety Analysis process assesses all the task requirements of a job.

When an incident or near miss does happen, we investigate immediately to identify the cause and assign responsibility for corrective action. Through our Safety Appeal Process, members provide feedback and report concerns, including the option to report anonymously via our Safety Kiosks. Within five minutes of receiving a report, we contact members (who provide their names) to start corrective action. We have significantly decreased the severity of incidents with a “report small, report early” mindset.

xv. Provide any additional information relevant to this section.

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c) Qualification and Experience

i. Provide a brief history of the Offeror, including year it was established and corporate office location.

He had the idea to start a manufacturing company that would put returning GI's to work. With the help of his brother -in-law; Clement T, Hanson began making steel kitchen cabinets under the busi ness called "Home -O-Nize". Home -O-Nize incorporated in 1944.

Following a severe steel shortage after the war, the Home-O-Nize focus shifted from the home market to the contract business. The company survived the steel shortage by designing products that c ould be made from left over scrap metal. Because the name Home-O-Nize no longer fit the company's business focus, we began using the acronym H-O-N which later became HON.

Today, HNI Corporation manages multiple office furniture brands - including HON, the largest operating company under HNI. HON has a wi de breadth of education and workplace furniture including seating, storage, workstations, tables and casegoods.

The 70-year success of HON and HNI has grown the corporation to over $2 billion in annual sales and to become a leader in the office furniture industry.

HON Company has been an awarded vendor through the OMNIA Partner Contract and lead agency Region 4 ESC since 2010.

ii. Describe Offeror’s reputation in the marketplace.

Trusted Relationships | Commitment to our Partners
Our partners tell us we ar e approachable and responsive - that is our report card.

We’ve earned not only the respect of our partners, customers, suppliers, and community but also the recognition of several business and industry publications, numerous design publications, manufacturing and distribution awards.

Trusted Solutions | Inspired Practicality
We build and distribute the broadest product line in office furniture. At the same time, we enjoy functional and effective. We think practicality is exciting when it’s done well.

We’re inspired by what works and our products reflect a keen understanding of the RFP Page 26
workplace. This is why product innovations for The HON Company are strongly focused on responding to the needs of our customers. With this in mind, we created a program to ensure our products were responding directly to those needs. We call it Voice of the Customer. Voice of the Customer is an approach centered on turning to those who use our furniture for their everyday needs and listening to them. The process includes interviewing end customers and designers to understand how they are using our furniture, what their needs are and how we can better meet them. With this information, HON has been able to create products that truly have the end customer in mind.

Trusted Performance | Proven Capabilities
At HON, we understand that having great products isn’t enough. That’s why we hold our service capabilities to such a high standard. We have a team in place to listen and understand our government end users’ specifications and create the very best solution for them to be successful in their procurement processes. This team is empowered to serve and understands the value of great customer service.

Our manufacturing production, distribution, and logistics network provides the products people want, delivered when they want them. We strive for flawless execution and have the capacity to support hundreds of truckloads daily, seven days a week, shipped nationally and internationally. We have experience in coordinating all types of projects from major projects as well as delivering a single piece of furniture.

Trusted Culture | Innovation
For more than half a century, our core values of honesty, integrity, fairness and respect have been foundational to our enduring relationships. Our cultur e of continuous improvement drives us to reinvent all aspects of our business. Every HON member (employee) takes personal ownership in their contribution because they are all member -owners of the company. The HON Company has a strong commitment to continuous improvement and innovation.

When our founders launched the new company in 1944, they devised an innovative product line out of material that others may have considered scrap. Their philosophy was formalized in 1992 when we introduced Rapid Continuous Improvement (RCI), which empowers members to adopt more efficient processes and to eliminate waste.

RCI has contributed to HON’s ability to increase productivity, improve product quality and enhance workplace safety.

iii. Describe Offeror’s reputation of products and services in the marketplace.

Inspired by practicality and invested in understanding the needs of our customers, The HON Company strives to establish meaningful connections resulting in product solutions and customer support that exceed market demands. As a leading designer and manufacturer of workplace furniture including chairs, classroom, desks, storage, tables, and workstations, our commitment to serving customers is rooted in reliable performance and a member culture that is approachable, c onfident, smart, and ready to serve. Below is an overview of our full line of products and services offered by HON and our dealer partners:

Office Chairs
The HON Company's compelling seating assortment boasts 20 unique product collections tailored for different applications and customer needs - conference, RFP Page 27
executive, guest, individual, intensive use, lobby, lounge, multi-shift, nesting, public space, specialty, stacking, stools, student, task, teacher, team, training and work chairs. This extensive selection ensures there is a solution to meet every workplace seating need.

Collaborative Seating
The HON Company is committed to supporting and harnessing the collaborative chaos that happens throughout the day. This includes the following styles of seating solutions: multi -purpose, guest, nesting, stacking, casual lounge, collaborative work, power ready, on trend, stools, teaming and training. HON’s ready to support collaboration no matter where the space.

Desks
More than a work surface, well-designed desks provide the functional and aesthetic center of any working or classroom environment. HON offers more than 10 desk collections and can adapt to any work style or configuration – private or open, individual or teaming. Product styles include traditional, executive, lobby, lounge, managerial, collaborative, light-scale, student and teacher desks. Desk collections also include coordinating storage solutions to create the perfect layout for any space.

Storage
The right mix of shared and personal storage can keep any government, non- profit or public s ector customer better organized. HON offers 9 storage and filing collections with durable solutions that integrate effortlessly with desks, benching, height adjustable solutions and workstations, while meeting all of your active, anticipated, and archival storage needs. Products include bookcases, fire-resistant files, lateral files, pedestals, storage cabinets, towers and vertical files.

Tables
Every workplace requires the basic functionality of a table. The HON Company goes beyond basic with 15 table c ollections that provide an array of sizes, shapes, finishes, and technology integration options for any setting. Styles include adjustable-height training, coffee, conference, end, lobby, lounge, occasional, training, and utility.

HON products are also backed by the industry-leading HON Full Lifetime Warranty.

In the unlikely event that any HON product or component covered by the HON Full Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship, HON will replac e any product that can’t be repaired with comparable product, or refund the purchase price. The complete terms of the warranty are available at hon.com/warranty.

RFP Page 28
iv. Describe the experience and qualification of key employees.

Executive Support
Ric Andersen - Vice President and General Manager, Sales and Service Email: [email protected]
Phone: (563) 506-4554
As a Vice President and General Manager, Sales and Service, Ric directs all nationwide commercial contract business for The HON Company, an Operating company within the HNI Corporation. As the world's largest mid-market commercial office furniture manufacturer, The HON Company designs, manufactures and distributes quality, practical products with an inspired design, while providing channel partners with unparalleled sales and marketing support. He leads this team in developing and delivering profitable sales and marketing strategies to independent, wholesale, and national supplies dealers located throughout the U.S.

In addition, he participates in top-to-top senior leadership meetings at the HON and OMNIA Partners level to ensure cooperative relationships. He collaborates with C - level executives of the largest dealer partners - including Fortune 500 corporations - and oversees all channel development, sales, marketing, product strategy, and P&L for The HON Company. Ric has held executive sales leadership roles within The HON Company's parent and sister companies; led national, international, and multinational teams in B2B and B2C environments. He holds a degree in Advanced Executive Education from the University of Chicago's School of Business and the Thunderbird School of Global Management; MBA and BA from the University of Iowa. Ric is also a veteran of the U.S. Army.

Marketing
Michelle Mathis – Marketing Specialist
Email: [email protected]
Phone: (563) 299-0919
Michelle Mathis graduated from Iowa State University with a Bachelor of Science in Marketing. Michelle’s current role is Marketing Specialist, Vertical Markets.

Specifically, to OMNIA Partners, Michelle is responsible to work with internal members OMNIA Partner’s marketing team to develop and execute on marketing campaigns which but are not limited to the following: emails, flyers, brochures, animations and co -branded collateral. Michelle works to ensure HON and OMNIA Partner’s sales team have the necessary resources to successfully sell the contract and its benefits.

Sales
Lindsey Schuelke – Director of Public Sector Sales
Email: [email protected]
Phone: (563) 299-8915
Lindsey Schuelke graduated from St. Ambrose University with a degree in Public Relations and Marketing Communications. Lindsey started with The HON Company in the Customer Support department over seven years ago where she learned the ground roots of the organization. From there, she has been in many Project Management and Sales roles. As the Director of Public Sector Sales, she is responsible for managing the contract portfolio of HON held contracts. Upon award of the contract, Lindsey works cross functionally with various departments in the organization to ensure the contract sees sales growth. A few of the teams involved RFP Page 29
in contract support that Lindsey will work with to ensure appropriate resources are provided are: Training, Marketing, Internal and External Sales, Contract Compliance and Dealer Partner relationships. OMNIA Partners, Public Sector relationship is a critical part of her portfolio.

Sales Support
Nicholas Austin – Government Solutions Specialist
Email: [email protected]
Phone: (800) 466-8694
Nicholas helps identify win- win solutions to customer concerns, administer government contract terms, coordinate warranty requests, provide technical assistance of products, facilitate order changes, advise on terms and conditions, serve as subject matter expert for the team, and supply tracking and delivery information.

In addition to Nicholas, the Government Customer Service Team consists of the following teams:
▪ Government Solutions Team Managers - Oversee government and order entry teams, assure high level of e-mail/call quality to ensure positive customer experience, execute philosophy of being easy to do business with (ETDBW), identify and implement strategic initiatives department-wide, assist in providing solutions to escalated concerns, and maintain government knowledge and relations.
▪ Government Solutions Specialists - Identify win-win solutions to customer concerns, administer government contract terms, coordinate warranty requests, provide technical assistance of products, facilitate order changes, advise on terms and conditions, serve as Subject Matter Experts for department, and supply tracking and delivery information.
▪ Government Project Coordinators - Manage government project orders by facilitating truckloads, delivery, and shipment methods, serves as one point of contact throughout entire ordering process from Order Entry through Punch list, support specialty government processes to ensure successful project completion.
▪ Government Order Entry Members - Enter government orders, administer government contract terms, maintain supportive government documentation, promote accurate pricing, clean orders, and in the event an incomplete order they are responsible for managing bad lines by working with the Agencies or Dealer to resolve.

Financial Reporting
Jeff Cunningham – Financial Analyst
Email: [email protected]
Phone: (563) 272-4405
Jeff Cunningham has been a member of The HON Company, a leading office furniture manufacturer, for eight years and is responsible for company wide sales reporting and systems management. Prior to his current role, Jeff has held the position of Risk Analyst at HNI Corporation.

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Accounts Payable
Jennifer Curry – Accountant, Accounts Payable
Email: [email protected]
Phone: (866) 514-5882 Option 1
Jennifer and the Accounts payable team will be responsible for the admin fee reporting and payment.

Contracts
Melissa Lincoln – Public Sector Contract Manager
Email: [email protected]
Phone: (563) 506-9541
Melissa Lincoln has been a member of HNI for nine years serving in several roles focused on customer and sales support, contract management and finance. As Contract Manager, Melissa will oversee the compliance and administrat ive requirements of the OMNIA Partners contract. Prior to this role, Melissa has held various positions including Financial Analyst, Proposal Coordinator, and Contract & Sales Administrator.

v. Describe Offeror’s experience working with the government sector.

The HON Company is a leading designer and manufacturer of workplace and classroom furniture for the government, public sector and non -profits. Since 1982, HON has been a leading federal contractor of office furniture.

We have an experienced and dedicated cross -functional Government team that includes sales, service, marketing, finance, technology, and contract management.

We are member owners and are empowered to serve, which means our government customers receive professional, dedicated and expert service that is customized to meet their needs.

Our dedicated Government Customer Support team has a solid foundation of government order knowledge and is available to both our Government end customers and dealers.

Customer Support Project Coordinators are assigned to larger orders to assist our dealer partners throughout the life of a project. Our nationwide network of dealers works directly with The HON Company and our end customers to manage an order from time of quote until delivery, inspection and acceptance.

Our commitment and our dealers’ commitment do not end when a project has delivered. We are available throughout the life of the product to assist in the unlikely event replacement parts are needed or warranty issues arise.

vi. Describe past litigation, bankruptcy, reorganization, state investigations of entity or current officers and directors.

The HON Company is a wholly owned subsidiary of the HNI Corporation which is a fortune 1,000 company. The Corporation is involved in various kinds of disputes and legal proceedings that have arisen in the ordinary course of its business, including pending litigation, environmental remediation, taxes and other claims. It is the Corporation's opinion, after consultation with legal counsel, that liabilitie s, if any, RFP Page 31
resulting from these matters are not expected to have a material adverse effect on the Corporation's financial condition, although such matters could have a material effect on the Corporation's quarterly or annual operating results and cash flows when resolved in a future period.

vii. Provide a minimum of 10 customer references relating to the products and services within this RFP. Include entity name, contact name and title, contact phone and email, city, state, years serviced, description of services and annual volume.  Cuesta Community College | San Luis Obispo, CA
Sarah Maloney, Bond Manager | (805) 305-4556
Multi-year relationship with multiple projects
We have a long-standing relationship with Cuesta College since 2005. We have worked on several projects that include all types of furniture: Systems, Tables, Storage, Freestanding Furniture and Seating. In conjunction with the local dealer, we have provided on time delivery, project manager and installation dates meeting customer expectations. Conservatively speaking, the four colleges connected to Cuesta have spent in excess of $7M (net) on HON furniture through various projects. Currently, there have been no issues or problems to resolve.  University of California | Irvine, CA
Anita Mathias | Senior Buyer | (949) 824-7018 | E: [email protected]

School Facilities Room 301 and 302
Project planning began in February 2019 with order placement in March 2019.

Project scope was over $110,000 and encompassed the redesign of the area with new workstations and additional areas for collaboration. Products used on the project included: Voi Desking, Accelerate Workstations, Ignition Seating and Flock Seating. This project was delivered and installed with no issues.  Health Equity | Draper, UT
Philip Dunn | Facilities Manager | (801) 979-2960
Corporate Headquarters
Health Equity has been working with The HON Company for their furniture needs for their Headquarter location in Draper, Utah since 2015 when they had 550 employees in Utah alone. Over the past four years, The HON Company has helped Health Equity scale to an additional 430 employees in Utah bringing their total to 980 employees. Their HQ expansion was 50,000 square feet and in the past two years, they have acquired and hired for another 25,000 square feet.

The HON Company provides office furniture for all major categories including systems, desking, seating, storage and tables. HealthEquity services more than

1.5 million health savings accounts for 70 health plan partners and employees at approximately 27,000 companies across the United States.  County of York | County of York Pennsylvania
Scott Cassel | Facilities Manager | (717) 771-4388 | E: [email protected] Multiple County and City Projects
The HON Company has been a standard for the County of York for the past 18 years servicing nine of their county buildings for all furniture needs. County of York services 440,000 people and is known for their big city amenities, with small town charm. The HON Company has provided workstations, freestanding RFP Page 32
furniture, seating, tables and storage. York County history runs deep, since 1794, and has played a large part in American heritage. York is one of the fastest growing counties in Pennsylvania.
 Davis School District | Salt Lake City, UT
Joan Tuttle | (801) 402-7805 | E: [email protected]
Eight Schools in Davis County School District
Davis School District in Salt Lake City, Utah had a bond passed in 2015 to build or renovate eight schools in Davis County. The HON Company has provided furniture to many of these bond projects but most notable, Farmington High School in 2018 resulting in $ 2.5 million award providing students with furniture that meets the needs of 21st century learning. Davis School District has 59 elementary schools, 17 junior high schools and 8 high schools.  Soledad Unified School District | Soledad, Cal 93960
Tim Vanoli | Superintendent | (831) 678-3987 | E: [email protected]

Main Street Middle School | 441 Main Street
HON’s local authorized dealer, Palace furnished the entire school from the ground up and completed the project on time on OMNIA Partners, Public Sector Region 4 Contract. Palace has been servicing this customer for over 15 years.

The Main Street Middle School project was the largest HON project completed at this school district. As a result of the successful completion of this project, HON is the new standard for all future schools in this district.  Nelson County Board of Education | Bardstown, KY
Wes Bradley | Superintendent | (502) 349-7000 ext. 2326 E: [email protected]
Nelson County Board of Education has been purchasing HON products for over 20 years with an annual sales volume of approximately $172,450. HON has provided furniture , design, and installation services for Nelson County High School, County Board Office, New Haven School, Foster Heights E lementary School, The Academy, & Thomas Nelson High School.
 Reese Career Tech Center | Missouri City, TX
Kelly R. Kelly, CTSBO | (832) 221-2196 | E: [email protected] Fort Bend Independent School District | 2323 Texas Parkway Our local authorized dealer, Carroll’s Office Furniture has provided HON furniture to the district for over 4 years with sales volume of $250,000.

 School District of Springfield R-12 | Springfield, MO Michelle Bentley | Purchasing Specialist | (417) 523-0071 E: [email protected]

From late 2018 through early 2019, HON and its local authorized dealer partner completed the updating of 5 High School training rooms for a total sales volume of $399,717.00. In addition to these completed projects, HON has been selected as the ongoing standards package for Springfield Public Schools (SPS) with standardized pricing through a Blanket Purchasing Agreement (BPA) that uses the OMNIA Partners contract as the pricing framework.

RFP Page 33
Services provided by HON and our local authorized dealer partner include:
product solutioning and consultation for every project that extends beyond SPS standards package, space measurement and planning, specification within Giza and now CET software, management of shipments and coordination on delivery and r eceipt into dealer warehouse unless shipment is full truck , provide k ey product updates and continual evaluation for better, newer, potentially lower cost alternatives available on BPA . We conduct quarterl y meetings (average) with purchasing and/or relevant managers of bond money following April bond vote, and rapid punch response via Dealer Partner and HON Customer support team.  Prince Edwards Social Services | Farmville, Virginia
Wade Bartlett | County Administrator | (434) 547-8837
E:[email protected]
Prince Edwards Social Services has enjoy ed HON products over the last 20 years with approximately $197,000 annual sales volume. In addition, to the quality products, they are happy with HON’s lead times and are currently in the process of specifying all HON in their new courthouse in 2020.

viii. Provide any additional information relevant to this section.

We are pleased to say that many of these end customers utilize an OMNIA Partners Region IV contract to purchase HON products. We’re also excited to share our vast diversity of customers in the commercial space, healthcare and multiple public agencies including: K-12, cities, counties and higher education

RFP Page 34
d) Value Add

i. Provide any additional information related to products and services Offeror proposes to enhance and add value to the Contract.

HON Integrated Design Solutions
The HON Company’s Integrated Design Solutions team is a group of expert design professionals who assist our dealers in creating design packages to help offer our customers the best overall solution.
▪ Plan & Specify
The IDS team assists our dealers in creating professional design packages including furniture plans using CET Designer, 3-4 line drawings and a complete bill of materials/parts lists. These provide our customers a complete overview of their furniture projects.
▪ Audit
Auditing services are also available through our IDS team to help provide you with the peace of mind, knowing that your drawings and parts lists are complete and accurate. A HON Interior Designer will verify quantities, product compatibility and structural integrity.
▪ Value Engineering
To help our customers optimize their furniture layouts with cost saving product suggestions, our IDS teams provide value engineering options and suggestions. ▪ Rendering
To help our customer’s visualize their furnit ure including fabrics and finishes, the IDS team will provide realistic renderings. These help customers see what their furniture installation will look like, even before it’s ordered.

Tailored Solutions
The Tailor Solutions team at HON is available to assist our OMNIA Partners members if the product solution they are looking for include structural and dimensional modifications to existing standard product and requests for discontinued HON product. Some of these modifications include:
▪ Special Laminates
Special laminates include requests for laminates not available as part of HON’s standard offering

RFP Page 35
▪ Dual Fabric Applications
Use a dual fabric applications request when the product is to be produced with more than two fabrics (e.g., fabric on the seat is different than the fabric on the back for a chair).
▪ Special Paints
If the product solution a OMNIA Partners member is looking for includes using a competitor’s paint color, the Tailored Solutions team would be able to assist with trying to accommodate this request.

OMNIA Partners Dedicated Webpage
To help provide OMNIA Partners members with easy access to ordering and contracting information, a dedicated OMNIA Partners webpage on hon.com was created. This dedicated page includes terms of the contract, information on how to place an order with HON, and easy access to all our HON OMNIA Partners dealers.

Visit www.hon.com/market/government/omnia-partners
to check out all of these
tools.

HON Chair Chooser Tool
The HON Chair Chooser tool makes it even easier to select the right HON seating solution for you. Based off a few simple questions, the tool will help ide ntify the best HON solution that fits your needs. The tool is available on hon.com and can be accessed through multiple channels such as web browsers, tablets, Smartphone’s, iPad’s and iPhones. The Chair Chooser tool also gives users the ability to download an informative PDF, email their selection, or share their chair on social media. Use the Chair Chooser as a selection tool or as a guide for yourself. The possibilities are endless.

3. Competitive Range: It may be necessary to establish a competitive range. Factors from the predetermined criteria will be used to make this determination. Responses not in the competitive range will not receive further award consideration. Region 4 ESC may determine establishing a competitive range is not necessary.

4. Past Performance: An Offeror’s past performance and actions are relevant in determining whether or not the Offeror is likely to provide quality goods and services; the administrative aspects of performance; the Offeror’s history of reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the Offeror’s businesslike concern for the interests of the customer may be taken into consideration when evaluating proposals, although not specifically mentioned in the RFP.

5. Additional Investigations : Region 4 ESC reserves the right to make such additional investigations as it deems necessary to establish the capability of any Offeror.

Disclaimer:

The software and information ("Services") accessed herein were developed exclusively at private expense, and are proprietary to
Dun & Bradstreet, Inc., and its affiliates and subsidiaries (collectively, "D&B"), and may include copyrighted works, trade
secrets, or other materials created by D&B at great effort and expense.

If the Customer accessing the Services is part of the executive, legislative or judicial branches of the U.S. Federal Government,
the Services contained herein are a Commercial Item as that term is defined in FAR 2.101, and are comprised of Technical Data,
Computer Software and Computer Software Documentation
as those terms are defined in FAR 52.227-14(a) and DFAR 252.227-13.

Company Summary
Printed By: Mark Miller
Date Printed:

July 31, 2019

LIVE REPORT
Currency:

Shown in USD unless otherwise indicated

HON COMPANY LLC, THE
Trade Names: (SUBSIDIARY OF HNI CORPORATION, MUSCATINE, IA),HON

COMPANY
ACTIVE

HEADQUARTERS (SUBSIDIARY)

D-U-N-S
Number:
14-781-4735
Company:

THE HON COMPANY LLC
D&B Address
Address:
200 OAK ST

MUSCATINE,

IA,
US - 52761
Location
Type:

HEADQUARTERS (SUBSIDIARY)
Phone:
800-833-3964
Fax:

Web:
www.hon.com
Added to Portfolio:
01/03/2017
Endorsement:

[email protected]
Last View Date:
07/31/2019

SCORE BAR
PAYDEX®

77 Paying 5 days past due
Commercial Credit Score Percentile

84 Low to Moderate Risk of severe
payment delinquency.
1 3 months
from May-19 to Jul-19
Days Beyond Terms
Past 3 months:

3 Days
Days Beyond Terms Past 3 months :
3 Low Risk:0 ; High Risk:120+
Dollar-weighted average of
24 payment experiences reported from
15 companies.

This is a headquarters (subsidiary) location
Branch(es) or Division(s) exist
Y

Chief Executive

JERRY DITTMER, PRES

Age (Year Started)
20 years (1999)
Employees
4000 (450 Here)

History Status
CLEAR

Mailing Address
PO BOX
1109
Muscatine ,IA
52761
Financing

SECURED

SIC
2521

Line of business
Mfg wood office furniture
NAICS
337211
Financial Stress Score National
Percentile

56 Moderate Risk of severe financial
stress.

D&B Viability Rating
3 4
B
Z
View More Details
Bankruptcy Found
N

D&B Rating
1R3

1R indicates 10 or more Employees,
Credit appraisal of 3 is fair

D&B VIABILITY RATING SUMMARY
Viability Score

Viability Score :
3 Low Risk:1 ; High Risk:9
Portfolio Comparison
Portfolio Comparison :
4 Low Risk:1 ; High Risk:9
Data Depth Indicator

Data Depth Indicator :

Predictive:A ; Descriptive:G
Company Profile:

SUBSIDIARY
DETAILED TRADE RISK INSIGHT™

D&B COMPANY OVERVIEW
2 The following data includes both open and closed filings found in D&B's database on this company.

The public record items contained herein may have been
paid, terminated, vacated or released prior to today's date.

PAYDEX® TREND CHART

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PUBLIC FILINGS
Record Type
Number of
Records
Most Recent
Filing Date
Bankruptcies
0 ---
Judgments
0 ---
Liens
0 ---
Suits
2 03/12/2018
UCCs
24 02/28/2018

CORPORATE LINKAGE
This is a Headquarters
(Subsidiary) location

HON COMPANY LLC,
THE
Muscatine
, IA
D-U-N-S® NUMBER:
14-781-4735
Parent Company

HNI CORPORATION
IA
D-U-N-S® NUMBER:
00-526-9709
3 Predictive Scores
The D&B Viability Rating uses D&B's proprietary analytics to compare the most predictive business risk indicators and deliver a highly reliable assessment of the probability that a company will go out of business, become dormant/inactive, or file for bankruptcy/insolvency within the next 12 months. The D&B Viability Rating is made up of 4 components:

This information may not be reproduced in whole or in part by any means of reproduction.

Disclaimer:

D&B VIABILITY RATING SUMMARY
Viability Score
Compared to All US Businesses within the D&B
Database:

Level of Risk:

Low Risk
Businesses ranked

3 have a probability of becoming no
longer viable:
3 %
Percentage of businesses ranked

15 %
Across all US businesses, the average probability of
becoming no longer viable:

14 %
Portfolio Comparison
Compared to All US Businesses within the same
MODEL SEGMENT:

Model Segment :

Established Trade Payments
Level of Risk:

Low Risk
Businesses ranked
4 within this model segment have a
probability of becoming no longer viable:
4 %
Percentage of businesses ranked
4 with this model
segment:

11 %
Within this model segment, the average probability of
becoming no longer viable:

5 %
Data Depth Indicator
Data Depth Indicator:

Rich Firmographics
Extensive Commercial Trading Activity
Basic Financial Attributes
Greater data depth can increase the precision of the D&B Viability Rating assessment.

To help improve the current data depth of this company, you can ask D&B to make a personalized request to this
company on your behalf to obtain its latest financial
information. To make the request, click the link below.

Note, the company must be saved to a folder before the
request can be made.

Request Financial Statements
Reference the FINANCIALS tab for this company to
monitor the status of your request.

Company Profile:

Company Profile Details:

Financial Data:

Trade Payments:

Company Size:

Years in Business:

Subsidiary
Z
4 The software and information ("Services") accessed herein were developed exclusively at private expense, and are proprietary
to Dun & Bradstreet, Inc., and its affiliates and subsidiaries (collectively, "D&B"), and may include copyrighted works, trade
secrets, or other materials created by D&B at great effort and expense.

If the Customer accessing the Services is part of the executive, legislative or judicial branches of the U.S.

Federal
Government, the Services contained herein are a Commercial Item as that term is defined in FAR 2.101, and are comprised of
Technical Data, Computer Software and Computer Software Documentation as those terms are defined in FAR 52.227-14(a)
and DFAR 252.227-13.

Customer's rights to use the Services are as described in the government contract signed between D&B and the Government
Under no circumstances will the Customer accessing the Services have greater rights in the Services provided hereunder than
"Limited Rights" as that term is defined in FAR 52.227-14 (ALT II) and DFAR 252.227-7013(f) and "Restricted Rights" as
that term is defined in FAR 52.227-14 (ALT III) and DFAR 252.227-7014(f), respectively. ©Dun & Bradstreet, Inc. 2005-2019. All rights reserved
5 Disclaimer:

The software and information ("Services") accessed herein were developed exclusively at private expense, and are proprietary to
Dun & Bradstreet, Inc., and its affiliates and subsidiaries (collectively, "D&B"), and may include copyrighted works, trade secrets,
or other materials created by D&B at great effort and
expense.

If the Customer accessing the Services is part of the executive, legislative or judicial branches of the U.S. Federal Government, the
Services contained herein are a Commercial Item as that term is defined in FAR 2.101, and are comprised of Technical Data,
Computer Software and Computer Software Documentation
as those terms are defined in FAR 52.227-14(a) and DFAR 252.227-

13. Customer's rights to use the Services are as described in the government contract signed between D&B and the Government
Under no circumstances will the Customer accessing the Services have greater rights in the Services provided hereunder than
"Limited Rights" as that term is defined in FAR 52.227-14 (ALT II) and DFAR 252.227-7013(f) and "Restricted Rights" as that
term is defined in FAR 52.227-14 (ALT III) and DFAR 252.227-7014(f), respectively.

Company Summary
Printed By: Mark Miller
Date Printed:

July 31, 2019

ACCOUNT
Currency:

Shown in USD unless otherwise indicated

HNI CORPORATION
No trade names for this company.

ACTIVE

HEADQUARTERS
Account
Number

D-U-N-S
Number:
00-526-9709
Company:

HNI CORPORATION
80666
D&B Address
Address:
600 E 2ND ST

MUSCATINE,

IA,
US -
52761
Location
Type:

HEADQUARTERS
Phone:
563-272-7400
Fax:

Web:
www.honi.com
Account Address
Address:

FURNITURE & FIXTURES-

ALLSTEEL PROD

, 414 E
3RD STREET

MUSCATINE

, IA

,
52761
US
Phone:

Fax:

This business is in your folders:

All Companies
Assigned to:

CREDIT

DEPARTMENT
Last Review Date:
05/23/2016
- View More
Endorsement:

MillerMark@honcom
pany.com
Exclude from Portfolio Risk
Manager:

ACCOUNT REVIEW REASONS
1 Aging Graph cannot be created
Total outstanding : 0
3 months
from May-19 to Jul-19
Days Beyond Terms
Past 3 months:

3 Days
Days Beyond Terms Past 3 months :
3 Low Risk:0 ; High Risk:120+
Dollar-weighted average of
89 payment experiences reported from
35 companies.

Status:

No Action Recommended
There is no active decisions currently.

View Previous 10 Credit Term

SCORE BAR
PAYDEX®

76 Paying 6 days past due
Commercial Credit Score Percentile

86 Low Risk of severe payment
delinquency.

Financial Stress Score National
Percentile

65 Moderate Risk of severe financial
stress.

D&B Viability Rating
1 5
A
A
View More Details
Bankruptcy Found
N

D&B Rating
5A3

5A indicates 50 million and over,
Credit appraisal of 3 is fair

LATEST AGING
(05/23/2016)
DETAILED TRADE RISK INSIGHT™
2 This is a headquarters location
PAYDEX® TREND CHART

D&B VIABILITY RATING SUMMARY
Viability Score

Viability Score :
1 Low Risk:1 ; High Risk:9
Portfolio Comparison
Portfolio Comparison :
5 Low Risk:1 ; High Risk:9
Data Depth Indicator

Data Depth Indicator :

Predictive:A ; Descriptive:G
Company Profile:

A
Financial
Data
Available
Trade
Payments
Available
(3+Trade)
Company
Size
Large
Years in
Business
Established

CURRENT CREDIT TERMS
Previous Credit Limit(USD)
Not Available
Actual Payment Terms
Not Set
Actual Early Payment
Discount
Not Set
Actual Term Status
Not Set
Total Outstanding
Not Set
Credit Limit Remaining
Credit Limit Utilization
Unable to Calculate
Credit Limit
Utilization

COMPANY OVERVIEW
3 Branch(es) or Division(s) exist
Y

Chief Executive

JEFFREY D LORENGER, PRES-CEO

Age (Year Started)
75 years (1944)
Employees
9600 (65 Here)

History Status
CLEAR

Net Worth
563259000
Mailing Address
PO BOX
1109
Muscatine ,IA
52761

Financing

SECURED

Financial Condition
FAIR
Revenue
2257895000

Stock Symbol
HNI

SIC
2521

,2541
Line of business
Wood office, desks, chairs furniture;
partitions for floor attachment; room
heaters (stoves, wood,
&
coal burning);
and hardware

NAICS
337211
HNI

34.89 0.19



(0.52%)

STOCK PERFORMANCE
Previous Close:

34.71 Volume:
64,782.00
Daily High:
35 Daily Low:

34.59 52-Week High:

44.8 52-Week Low:

32.8 P/E:

17.3532
Market Cap:
1,495,468,734
EPS:

2.01 Div/Yield:

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6 The following data includes both open and closed filings found in D&B's database on this company.

The public record items contained herein may have been
paid, terminated, vacated or released prior to today's date.

Predictive Scores
The D&B Viability Rating uses D&B's proprietary analytics to compare the most predictive business risk indicators and deliver a highly reliable assessment of the probability that a company will go out of business, become dormant/inactive, or file for bankruptcy/insolvency within the next 12 months. The D&B Viability Rating is made up of 4 components:

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PUBLIC FILINGS
Record Type
Number of
Records
Most Recent
Filing Date
Bankruptcies
0 ---
Judgments
0 ---
Liens
0 ---
Suits
4 11/09/2017
UCCs
81 09/24/2018

D&B VIABILITY RATING SUMMARY
Viability Score
Compared to All US Businesses within the D&B
Database:

Level of Risk:

Low Risk
Businesses ranked

1 have a probability of becoming no
longer viable:

0.2 %
Percentage of businesses ranked

0.3 %
Across all US businesses, the average probability of
becoming no longer viable:

14 %
Portfolio Comparison
Compared to All US Businesses within the same
MODEL SEGMENT:

Model Segment :

Available Financial Data
Level of Risk:

Moderate Risk
Businesses ranked
5 within this model segment have a
probability of becoming no longer viable:

0.5 %
Percentage of businesses ranked
5 with this model
segment:

11 %
Within this model segment, the average probability of
becoming no longer viable:

0.6 %
Data Depth Indicator
Data Depth Indicator:

Company Profile:

Company Profile Details:
7 This information may not be reproduced in whole or in part by any means of reproduction.

Disclaimer:

If the Customer accessing the Services is part of the executive, legislative or judicial branches of the U.S.

Federal Government,
the Services contained herein are a Commercial Item as that term is defined in FAR 2.101, and are comprised of Technical Data,
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8 HON FULL LIFETIME WARRANTY

YOUR HON FULL LIFETIME WARRANTY
Every time you purchase a HON product, you’re making an investment in your future. We’re proud to play a part in that future, and you can trust us to do our best for as long as you need us. The HON Full Lifetime Warranty is our assurance to you that the HON desks, workstations, seating, tables, or storage you purchase will be free from defective material or workmanship for the life of the product.

In the unlikely event that any HON product or component covered by the HON Full Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship.

HON shall repair or replace with comparable product (at HON’s discretion), free of charge.

WHAT’S COVERED BY THE HON FULL LIFETIME WARRANTY?
Your HON Full Lifetime Warranty applies to product manufactured after January 1, 2011. All HON product lines, materials, and components are covered by the HON Full Lifetime Warranty except for the items described below.

The specific product lines, materials, and components listed below are covered under HON’s Full 12-Year, Full 10-Year, and Full 5-Year Warranties (from date of purchase).

HON’S FULL 12-YEAR WARRANTY
• Electrical components (LED task lights, lamps and ballasts are not covered) • Seating ilira®-stretch
• Seating controls
• Pneumatic cylinders
• Wood seating
• Accessories
• Laminate surfaces
• Veneer Surfaces
HON’S FULL 10-YEAR WARRANTY
• Soothe Patient Recliner Mechanism
• Signal seating upholstery fabric
HON’S FULL 5-YEAR WARRANTY
• All LED task lights
• Panel and seating textiles
• Electric Height Adjustable Table Bases (Including Memory Control) • Directional Desktop Sit-to-Stand Risers
• Soothe Patient Recliner Central Lock Mechanism
• Soothe Patient Recliner Pivoting Arm
These warranties apply to HON products sold within the United States of America, U.S. Territories, and Canada, as well as U.S. Military and Federal Agency purchases (regardless of location).

IS ANYTHING NOT COVERED?
There are a few exclusions to the HON Full Lifetime Warranty and to the 12, 10 and 5-year warranties. These exclusions are:
• All basyx by HON® products (these products are covered under a separate basyx by HON warranty).
• Color-fastness or matching of colors, woodgrains, or textures occurring in wood, leather, or other materials that naturally exhibit inherent color variations. • Customer’s own materials (COM) selected by and used at the request of the user. • Modifications or attachments to the product that are not approved by The HON Company and product failures resulting from such modifications or attachments. • Product normal wear and tear, which are to be expected over the course of ownership. • Products that were not installed, used or maintained in accordance with product instructions and warnings.
• Products used for rental purposes.
• Damage caused by cleaning chemicals.
• Dye transfers caused by external contaminants (including clothing and accessory dyes such as those used on denim jeans) may migrate to lighter colors. This phenomenon is increased by humidity and temperature and is irreversible.

WARRANTY REQUESTS OR QUESTIONS?
Your HON Dealer is our mutual partner in supporting your warranty requests. To obtain service under this warranty, please contact your HON dealer. If you are not sure who your dealer is, please call HON Customer Support at 800.833.3964.

THAT’S YOUR HON FULL LIFETIME WARRANTY AS AN OWNER OF HON PRODUCT, THE WARRANTY EXPLAINED HERE IS YOUR SOLE AND EXCLUSIVE REMEDY. THERE ARE SOME

EXCEPTIONS IF YOU PURCHASED THE PRODUCT FOR HOME OR PERSONAL USE WHICH ARE EXPLAINED BELOW. TO THE EXTENT ALLOWED BY LAW, THE HON COMPANY MAKES

NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE HON COMPANY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

A WORD ABOUT PURCHASES FOR HOME OR PERSONAL USE
Please note, this section only applies if you purchased your HON product for your home or for your own personal or family use. HON’s warranties give you specific legal rights and you may have other rights, which vary from state to state. As a consumer purchaser, the complete exclusion of implied warranties noted in the above paragraph does not apply to you, however, to the extent allowed by applicable state law, the implied warranties are limited to the applicable term of the warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

HON LIMITED 5-YEAR WARRANTY
YOUR HON LIMITED 5-YEAR WARRANTY
The HON Company promises to repair or replace HON products or components covered under this warranty that are found to be defective in material or workmanship within five (5) years from the date of original purchase so long as you, the original purchaser, still owns it. This is your sole and exclusive remedy. This warranty is subject to the provisions below. It applies to products listed on page 2 manufactured after January 1, 2018.

LIMITATIONS:
• Upholstery on chairs is warranted for two years from date of purchase. • Damage caused by the carrier in-transit is handled under separate terms.

EXCLUSIONS:

This warranty does not apply and no other warranty applies to:
• Normal wear and tear, which are to be expected over the course of ownership. • Modifications or attachments to the product that are not approved by The HON Company. • Products that were not installed, used, or maintained in accordance with product instructions and warnings. • Products used for rental purposes.

SEATING USAGE:

Normal commercial use for seating is identified as the equivalent of a single shift, forty- (40) hour workweek.

To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.

A WORD ABOUT COLOR VARIATIONS, FABRICS AND FINISHES:

The HON Company does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.

CUSTOMER’S OWN MATERIAL (COM)
Not available on HON products covered under the HON 5-year warranty.

TO THE EXTENT ALLOWED BY LAW, THE HON COMPANY MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE HON COMPANY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

NOTICE TO PURCHASERS FOR HOME OR PERSONAL USE:

Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.

TO OBTAIN SERVICE UNDER THIS WARRANTY:

Your HON Dealer is our mutual partner in supporting your warranty requests. By following the procedures outlined below, you can be assured of the best level of service. Please note: Consent of The HON Company must be obtained before any warranty work is performed. To obtain consent, please take the following steps:

1. Contact the Dealer from whom the product was purchased within 30 days of discovery of the defect. Be prepared to affirm that you are the original purchaser of the product and to provide the serial number(s) from the product in question.

2. Your Dealer will gather all pertinent information regarding the claim, inspect the product, and contact a HON Company customer service representative. (Please allow a reasonable amount of time for inspection and review.)

3. If The HON Company affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative or another representative of the Company will determine whether to provide replacement parts, authorize repairs, or replace the product.

PRODUCT LIST:

HON LIMITED 5-YEAR WARRANTY
H432
H434
H482
H484
HBL2101
HBL2101BF
HBL2102
HBL2103
HBL2111
HBL2111BF
HBL2115
HBL2121
HBL2123
HBL2145
HBL2146
HBL2155
HBL2162
HBL2163
HBL2164
HBL2171
HBL2180
HBL2183
HBL2194
HBL2211
HBL2213
HBL42CU
HBL72BFMODG
HBL72HDG
HBLC48D
HBLC72R
HBLH3160
HBLH3170
HBLMT48A
HBLMT48B
HBLMT48R
HBLMTO48A
HBLMTO48B
HBLMTO48R

HBLPBRIDGE

HBLPCLASSIC

HBLPCONTEMP
HBLPWC
HBMP2B
HBMP2F
HBMPT4824P
HBMPT4824X
HBMPT48MOD
HBMPT6024P
HBMPT6024X
HBMPT60MOD
HBMPT7224P
HBMPT7224X
HBMPT72MOD
HBTMS
HBV-P4224
HBV-P4230
HBV-P4236
HBV-P4242
HBV-P4248
HBV-P4260
HBV-P4272
HBV-P6024
HBV-P6030
HBV-P6036
HBV-P6042
HBV-P6048
HBV-P6060
HBV-P6072
HBV-P7224
HBV-P7230
HBV-P7236
HBV-P7242
HBV-P7248
HBV-P7260

HBV-PBS
HBV-PWB1
HBV-QC180
HBV-QC90

HBV-TBASE
HBV-VSH24
HBV-VSH30
HBV-VSH36
HBV-VSH42
HBV-VSH48
HBV-VSH60

HBXRISER
HC184236
HC187236
HML8851
HML8852
HML8858
HMNG15PED
HMNG30FCD
HMNG30FCO
HMNG30STDM
HMNG36FCD
HMNG36OVRD
HMNG36STDM
HMNG48WKSL
HMNG60OVRD
HMNG60WKS
HMNG60WKSL
HMNG72WKS

HMNGDLEG

HMNGOHLEG
HVL103
HVL105
HVL108
HVL131
HVL151
HVL161
HVL171
HVL205
HVL206
HVL210
HVL215
HVL220
HVL302
HVL303
HVL402
HVL443
HVL508
HVL511
HVL515
HVL518
HVL521
HVL525
HVL528
HVL531
HVL532
HVL534
HVL538
HVL541
HVL551
HVL581
HVL582
HVL585
HVL601
HVL604
HVL605
HVL606
HVL616
HVL641
HVL643
HVL653
HVL685
HVL691
HVL693
HVL701
HVL702
HVL705
HVL712
HVL721
HVL844
HVL852
HVL853
HVL862
HVL864
HVL871
HVL872
HVL873
HVL887
HVL888
HVL981
HVL982
HVL991
HVL995

HVLPERCH
HBLDCH7296A1
HBLDCH7296ES
HBLDCH7296N
HBLDCHL7272A1
HBLDCHL7272ES
HBLDCHL7272N
HBLLPP6678A1
HBLLPP6678ES
HBLLPP6678N
HBLLPP8484A1
HBLLPP8484ES
HBLLPP8484N
HBLMTB12A1
HBLMTB12ES
HBLMTB12N
HBLMTB16A1
HBLMTB16ES
HBLMTB16N
HBLMTB8A1
HBLMTB8ES
HBLMTB8N
HVL891
HVL892
HVL893
HVL894
HVL895
HBLMTR12A1
HBLMTR12ES
HBLMTR12N
HBLMTR16A1
HBLMTR16ES
HBLMTR16N
HBLMTR8A1
HBLMTR8ES
HBLMTR8N
HBLP3060A1
HBLP3060ES
HBLP3060N
HBLPP3066A1
HBLPP3066ES
HBLPP3066N
HBLUPP7210A1
HBLUPP7210ES
HBLUPP7210N
HBLUPPH72114ES
HBLUPPH72114A1
HBLUPPH72114N
HMLDP6024W
HMLDP6024C
HMLDPFO7660W
HMLDPFO7660C
HMLDF6060W
HMLDF6060C
HMLDPF7260W
HMLDPF7260C
HMLDPFO7260W
HMLDPFO7260C
HMLDPFO76602W
HMLDPFO76602C
HMLDPFO6082W
HMLDPFO6082C
HMLD60W
HMLD60C
HMLDF60W
HMLDF60C

Tab 4 – Qualifications & Experience
References

 Cuesta Community College | San Luis Obispo, CA
Sarah Maloney, Bond Manager | (805) 305-4556
Multi-year relationship with multiple projects

We have a long-standing relationship with Cuesta College since 2005. We have worked on several projects that include all types of furniture: Systems, Tables, Storage, Freestanding Furniture and Seating. In conjunction with the local dealer, we have provided on time delivery, project manager and i nstallation dates meeting customer expectations. Conservatively speaking, the four colleges connected to Cuesta have spent in excess of $7M (net) on HON furniture through various projects. Currently , there have been no issues or problems to resolve.

 University of California | Irvine, CA
Anita Mathias | Senior Buyer | (949) 824-7018 | E: [email protected] School Facilities Room 301 and 302
Project planning began in February 2019 with order placement in March 2019. Project scope was over $110,000 and encompassed the redesign of the area with new workstations and additional areas for collaboration. Products used on the project included: Voi Desking, Accelerate Workstations, Ignition Seating and Flock Seating. This project was delivered and installed with no issues.

 Health Equity | Draper, UT
Philip Dunn | Facilities Manager | (801) 979-2960
Corporate Headquarters

Health Equity has been working with The HON Company for their furniture needs for their Headquarter location in Draper, Utah since 2015 when they had 550 employees in Utah alone.

Over the past four years, The HON Company has helped Health Equity scale to an additional 430 employees in Utah bringing their total to 980 employees. Their HQ expansion was 50,000 square feet and in the past two years, they have acquired and hired for another 25,000 square feet. The HON Company provides office furniture for all major categories including systems, desking, seating, storage and tables. HealthEquity services more than 1.5 million health savings accounts for 70 health plan partners and employees at approximately 27,000 companies across the United States.

 County of York | County of York Pennsylvania
Scott Cassel | Facilities Manager | (717) 771-4388 | E: [email protected] Multiple County and City Projects

The HON Company has been a standard for the County of York for the past 18 years servicing nine of their county buildings for all furniture needs. County of York services 440,000 people and is known for their big city amenities, with small town charm. The HON Company has provided workstations, freestanding furniture, seating, tables and storage. York County history runs deep, since 1794, and has played a large part in American heritage. York is one of the fastest growing counties in Pennsylvania.

 Davis School District | Salt Lake City, UT
Joan Tuttle | (801) 402-7805 | E: [email protected]
Eight Schools in Davis County School District

Davis School District in Salt Lake City, Utah had a bond passed in 2015 to build or renovate eight schools in Davis County. The HON Company has provided furniture to many of these bond projects but most notable, Farmington High School in 2018 resulting in $ 2.5 million award providing students with furniture that meets the needs of 21st century learning. Davis School District has 59 elementary schools, 17 junior high schools and 8 high schools.

HON’s local authorized dealer, Palace furnished the entire school from the ground up and completed the project on time on OMNIA Partners, Public Sector Region 4 Contract. Palace has been servicing this customer for over 15 years. The Main Street M iddle School project was the largest HON project completed at this school district. As a result of the successful completion of this project, HON is the new standard for all future schools in this district.

 Nelson County Board of Education | Bardstown, KY
Wes Bradley | Superintendent | (502) 349-7000 ext. 2326 E: [email protected]

Nelson County Board of Education has been purchasing HON products for over 20 years with an annual sales volume of approximately $172,450. HON has provided furniture, design, and installation services for Nelson County High School, County Board Office, New Haven School, Foster Heights Elementary School, The Academy, & Thomas Nelson High School.

 Reese Career Tech Center | Missouri City, TX
Kelly R. Kelly, CTSBO | (832) 221-2196 | E: [email protected]

Fort Bend Independent School District | 2323 Texas Parkway Our local authorized dealer, Carroll’s Office Furniture has provided HON furniture to the district for over 4 years with sales volume of $250,000.

 School District of Springfield R-12 | Springfield, MO Michelle Bentley | Purchasing Specialist | (417) 523-0071 E: [email protected]

From late 2018 through early 2019, HON and its local authorized dealer partner completed the updating of 5 High School training rooms for a total sales volume of $399,717.00. In addition to t hese completed projects, HON has been selected as the ongoing standards package for Springfield Public Schools (SPS) with standardized pricing through a Blanket Purchasing Agreement (BPA) that uses the OMNIA Partners contract as the pricing framework.

Services provided by HON and our local authorized dealer partner include: product solutioning and consultation for every project that extends beyond SPS standards package, s pace measurement and planning, specification within Giza and now CET software, management of shipments and coordination on delivery and receipt into dealer warehouse unless shipment is full truck, provide key product updates and continual evaluation for better, newer, potentially lower cost alternatives available on BPA . We conduct quarterl y meetings (average) with purchasing and/or relevant managers of bond money following April bond vote , and r apid punch response via Dealer Partner and HON Customer support team.

 Prince Edwards Social Services | Farmville, Virginia
Wade Bartlett | County Administrator | (434) 547-8837
E:[email protected]

Prince Edwards Social Services has enjoyed HON products over the last 20 years with approximately $197,000 annual sales volume. In addition, to the quality products, they are happy with HON’s lead times and are currently in the process of specifying all HON in their new courthouse in 2020.

Tab 5 – Value-Add
Value-Add Services

 Plan & Specify
The IDS team assists our dealers in creating professional design packages including furniture plans using CET Designer, 3-4 line drawings and a complete bill of materials/parts lists. These provide our customers a complete overview of their furniture projects.

 Audit
Auditing services are also available through our IDS team to help provide you with the peace of mind, knowing that your drawings and parts lists are complete and accurate. A HON Interior Designer will verify quantities, product compatibility and structural integrity.

 Value Engineering
To help our customers optimize their furniture layouts with cost saving product suggestions, our IDS teams provide value engineering options and suggestions.

 Rendering
To help our customer’s visualize their furniture including fabrics and finishes, the IDS team will provide realistic renderings. These help customers see what their furniture installation will look like, even before it’s ordered.

 Special Laminates
Special laminates include requests for laminates not available as part of HON’s standard offering

 Dual Fabric Applications
Use a dual fabric applications request when the product is to be produced with more than two fabrics (e.g., fabric on the seat is different than the fabric on the back for a chair).

 Special Paints
If the product solution a OMNIA Partners member is looking for includes using a competitor’s paint color, the Tailored Solutions team would be able to assist with trying to accommodate this request.

OMNIA Partners Dedicated Webpage
To help provide OMNIA P artners members with easy access to ordering and contracting information, a dedicated OMNIA Partners webpage on hon.com was created. This dedicated page includes terms of the contract, information on how to place an order with HON, and easy access to all our HON OMNIA Partners dealers.

Visit www.hon.com/market/government/omnia-partners to check out all of these tools.

HON Chair Chooser Tool
The HON Chair Chooser tool makes it even easier t o select the right HON seating solution for you. Based off a few simple questions, the tool will help identify the best HON solution that fits your needs. The tool is available on hon.com and can be accessed through multiple channels such as web browsers, tablets, Smartphone’s, iPad’s and iPhones. The Chair Chooser tool also gives users the ability to download an informative PDF, email their selection, or share their chair on social media. Use the Chair Chooser as a selection tool or as a guide for yoursel f. The possibilities are endless.

Tab 6 – Additional Required Documents

CONFIDENTIAL
Proprietary/Confidential Information
Public Information Act

Page 3 ends

Fresno City CouncilJanuary 19, 2023

Fresno City Council
January 19, 2023