2.0IncapsulateCostProposal2.1BasePeriodPricing
Item Description Unit Cost Notes
1 Installation/Implementation 1 $395,723.80
fixedpricecostsforimplementationtasks
2 Training 1 $0.00IncludedinImplementation
3 Licensing/SubscriptionCostsYear1 1yr $610,343.91
IncludesCapsuleSubscription,BasicSupport,390internalServiceCloudUsersand250MobileWorkerUsers.SeeattachedlicensequoteforDetails.
TheTotal Amount of Proposal is$1,006,067.71.Theaboveamount shall includeanyandall applicabletaxes.
EstimatedAnnualSubscriptionandSupport DetailSubscriptionpurchasedfromIncapsulate Cost CRMCapsule- AllDepartments+250MobileWorkerAppUsers $85,000.00ManagedServicesBasicsupport $30,000.00IncapsulateTotalYear1Costs $115,000.00SubscriptionpurchasedfromCarahsoft Cost ServiceCloudUnlimitedEdition390users $374,400.00
GovCloudPlus15%NetPrice $37,679.98
CustomerCommunityLogins200permonth $2,380.00
Shield $79,123.96
Heroku- 5DynoUnits $1,759.97Carahsoft(Salesforce)TotalYear1Costs $495,343.91AnnualSubscriptionDetailTotal- Year1Costs $610,343.91 650MassachusettsAvenueNWWashington,DC20001 1of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.
2.2OptionPeriodPricing(3.5%Escalationper Year)
Item Description Unit Incapsulate Carahsoft Total
1 Licensing/SubscriptionCostsOption1- Year1
peryear $119,025.00 $512,680.95 $631,705.95
2 Licensing/SubscriptionCostsOption1- Year2
peryear $123,190.88 $530,624.78 $653,815.65
3 Licensing/SubscriptionCostsOption1- Year3
peryear $127,502.56 $549,196.65 $676,699.20
4 Licensing/SubscriptionCostsOption1- Year4
peryear $131,965.15 $568,418.53 $700,383.68
5 Licensing/SubscriptionCostsOption1- Year5
peryear $136,583.93 $588,313.18 $724,897.10
2.3Assumptions● Thisplanassumesout of thebox311capsuleimplementationwithout anycustomizations● Theimplementationplanassumesafreshproductionorgfor 311implementation● The proposed plan assumes 4 sandboxes to be spun up. Implementation will follow thestandardroute. Dev>QA>Production.● The proposed plan assumes Incapsulate will configure 50 Service Request (SR) types, 25KnowledgeArticles, 10Reportsand5Dashboardsinscope● SR types above 50 will be configured and tested by the city admin team trained byIncapsulateduringtheproject.● The proposed plan assumed that console, web portal, worker and citizen apps are inscope● AWSsetupwill beusedfor MobileWorker APP● Incapsulate assumes the City would procure and provide access to Google and AppleDeveloper Accountsfor CitizenAppandAppleEnterpriseAccount for Worker iOSApp.● Incapsulate assumes Standard Salesforce Reporting Capabilities. No CustomReports areinscope.● SSOisanoptionbut isout of scopefor thisproject.● 311Vision is a paid feature that is out of scope for this project, but can be added afterGoLive by the City as an example of how AI and machine learning can be used goingforwardwiththeCRMCapsuleandSalesforce.● For SMS/Text Feature, Incapsulate assumes that a solution with Twilio/OneReach will becovered on the product on R16 and hence it can be included inthisimplementation. If wego with OneReach, Twiliowill beout of scopeandtheclient will havetotaketheOneReachcost.● Data Migration is considered only to load the contacts/users. No service requests will bemigrated.● ADA Compliance - For nowwe have not considered Web 2.0 and Mobile 2.0 in scope. Ifthe release timeline for bothmatchestheimplementationtimeline, wewill includethemelseweshouldtakearoutetoupgradewebandmobileasmanagedservice. 650MassachusettsAvenueNWWashington,DC20001 2of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.
● Only consultation has been considered in scope for 3rd Party Integration. (Corrigo, InforandAccela). Incapsulateconsultationhoursarelimitedto150hours.● CTI Integration - The City needs to procure an Appexchange CTI Connector such asTenFold from Bucher-Suter or Similar. Pricing and approach for CTI can be confirmedduringtheproject.● Chatbot isinScopeasoutlinedintheresponse● Push Notification implementation isconsideredwithAmazonPinpoint serviceasthat workswithour on311Capsuleproduct.● Subscription cost of Amazon Pinpoint applies to the Push Notification feature and wouldneedtobepurchasedseparatelybytheCityfromAmazon.● Salesforce licenses will be purchased from Carahsoft as quoted in section 2.5, not fromIncapsulate. ● Question1: What typeof ADAComplianceVersionsthat youfollow?● Response: Incapsulate’s 311 Capsule solution is native to Salesforce and we adoptSalesforceADACompliance.● For the most recent ADA Compliance see link -https://www.salesforce.com/company/legal/508_accessibility/● Salesforce Customer Service ACR -https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/508%20accessibility/customer-service_acr_oct2021.pdf● Experience Cloud – Aura (Desktop and Web Mobile) ACR -https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/experience-cloud-aura-acr-august2022.pdf● Question2: HaveyoudoneaVPAT(VoluntaryProduct AccessibilityTemplate)?● Response: Seeresponseabove, thelinkabovealsoincludesthelatest VPATreport● Question3: What areyour SSOcosts?● Response: As part of the licenses purchased the Salesforce platform provides SSOfunctionality without any additional cost. Incapsulate has already included the cost forenabling andconfiguringSSOintheCRMReplacement Project. SSOwill beenabledusingtheCity’sActiveDirectory. Seescreenshot below 650MassachusettsAvenueNWWashington,DC20001 3of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.
2.4Cost Form
650MassachusettsAvenueNWWashington,DC20001 4of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.
2.5Carahsoft Quote
650MassachusettsAvenueNWWashington,DC20001 5of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.
650MassachusettsAvenueNWWashington,DC20001 6of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.
650MassachusettsAvenueNWWashington,DC20001 7of7Useordisclosureofdatacontainedonthissheetissubjecttotherestrictiononthetitlepageofthisproposal.