25-547 Contract — Fresno City Council, April 24, 2025

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SERVICE CONTRACT

THIS CONTRACT is made and entered into by and between the CITY OF FRESNO, a California municipal corporation (City), and UNIVERSAL PROTECTION SERVICE, LP dba ALLIED UNIVERSAL SECURITY SERVICES (Contractor) as follows:

1. CONTRACT DOCUMENTS. The "Notice Inviting Proposals," "Instructions to Proposers," "Proposal" and the "Specifications" including "General Conditions," "Special Conditions", “Federal Conditions”, “Functional Specifications” and “Technical Requirements” for the following: REQUIREMENTS CONT RACT FOR CITYWIDE SECURITY SERVICES (Request for Proposals No. 9686) copies of which are annexed hereto, together with all the documents specifically referred to in said annexed documents, including the Performance Bond, if required, are hereby incorporated into and made a part of this Contract, and shall be known as the Contract Documents.

2. PRICE. For the monetary consideration of THREE MILLION THREE HUNDRED FIFTY THOUSAND DOLLARS AND ZERO CENTS ($3,350,000.00), as set forth in the Proposal, Contractor promises and agrees to perform or cause to be performed, in a good and workmanlike manner, and to the satisfaction of City, and in strict accordance with the Specifications, all of the work as set forth in the Contract Documents.

3. PAYMENT. City accepts Contractor's Proposal as stated and agrees to pay the consideration stated, at the times, in the amounts, and under the conditions specified in the Contract Documents.

4. INDEMNIFICATION.

To the furthest extent allowed by law, including California Civil Code section 2782, CONTRACTOR shall indemnify, defend and hold harmless CITY and each of its officers, officials, employees, agents, and volunteers from any and all claims, demands, actions in law or equity, loss, liability, fines, penalties, forfei tures, interest, costs in cluding legal fees, and damages (whether in contract, tort, or strict liability, including but not limited to personal injury, death at any time, property damage, or loss of any type) arising or alleged to have arisen directly or indirectly out of (1) any voluntary or involuntary act or omission, (2) error, omission or negligence, or (3) the performance or non-performance of this Contract . CONTRACTOR'S obligations as set forth in this section shall apply regardless of whether CITY or any of its officers, officials, employees, agents, or volunteers are passively negligent, but shall not apply to any loss, liability, fines, penalties, forfeitures, costs or damages caused by the active or sole negligence, or the willful misconduct, of CITY or any of its officers, officials, employees, agents or volunteers.

To the fullest extent allowed by law, and in addition to the express duty to indemnify, CONTRACTOR, whenever there is any causal connection between the CONTRACTOR’s performance or non-performance of the work or services required under this Contract and any claim or loss, injury or damage of any type, CONTRACTOR expressly agrees to undertake a duty to defend CITY and any of its officers, officials, employees, agents, or volunteers, as a separate duty, independent of and broader that the duty to indemnify. The duty to defend as herein agreed to by CONTRACTOR expressly includes all costs of litigation, attorneys fees, settlement costs and expenses in connection with claims or litigation, whether or not the claims are valid, false or groundless, as long as the claims could be in any manner be causally connected to CONTRACTOR as reasonably determined by CITY.

Upon the tender by CITY to CONTRACTOR, CONTRACTOR shall be bound and obligated to assume the defense of CITY and any of its officers, officials, employees, agents, or volunteers, including the a duty to settle and otherwise pursue settlement negotiations, and shall pay, liquidate, discharge and satisfy any and all settlements, judgments, awards, or expenses

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resulting from or arising out of the claims without reimbursement from CITY or any of its officers, officials, employees, agents, or volunteers.

It is further understood and agreed by CONTRACTOR that if CITY tenders a defense of a claim on behalf of CITY or any of its officers, officials, employees, agents, or volunteers and CONTRACTOR fails, refuses or neglects to assume the defense thereof, CITY and its officers, officials, employees, agents, or volunteers may agree to compromise and settle or defend any such claim or action and CONTRACTOR shall be bound and obligated to reimburse CITY and its officers, officials, employees, agents, or volunteers for the amounts expended by each in defending or settling such claim, or in the amount required to pay any judgment rendered therein.

The defense and indemnity obligations set forth above shall be direct obligations and shall be separate from and shall not be limited in any manner by any insurance procured in accordance with the insurance requirements set forth in this Contract. In addition, such obligations remain in force regardless of whether CITY provided approval for, or did not review or object to, any insurance CONTRACTOR may have procured in a accordance with the insurance requirements set forth in this Contract. The defense and indemnity obligations shall arise at such time that any claim is made, or loss, injury or damage of any type has been incurred by CITY, and the entry of judgment, arbitration, or litigation of any claim shall not be a condition precedent to these obligations.

The defense and indemnity obligations set forth in this section shall survive termination or expiration of this Contract.

If CONTRACTOR should subcontract all or any portion of the work to be performed under this Contract, CONTRACTOR shall require each subcontractor to Indemnify, hold harmless and defend CITY and each of its officers, officials, employees, agents and volunteers in accordance with the terms as set forth above.

5. INSURANCE.

III. General Conditions, Section 7, MINIMUM LIMITS is amended to remove the following:
“However, insurance limits available to CITY, its officers, officials, employees, agents and volunteers as additional insureds, shall be the greater of the minimum limits specified herein or the full limit of any insurance proceeds available to the named insured.” MINIMUM LIMITS OF INSURANCE is amended as follows:

1.COMMERCIAL GENERAL LIABILITY
$20,000,000 per occurrence for bodily injury and property damage; $20,000,000 per occurrence for personal and advertising injury; $20,000,000 aggregate for products and completed operations; and, $20,000,000 general aggregate applying separately to the work performed under the Agreement.

2. COMMERCIAL AUTOMOBILE LIABILITY
$5,000,000 per accident for bodily injury and property damage.

OTHER INSURANCE PROVISIONS/ENDORSEMENTS (v) “If CONTRACTOR maintains higher limits of liability than the minimums shown above, City requires and shall be entitled to coverage for the higher limits of liability maintained by CONTRACTOR.” is removed.

[Signatures follow on the next page.]

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IN WITNESS WHEREOF, the parties have executed this Contract on the day and year here below written, of which the date of execution by City shall be subsequent to that of Contractor's, and this Contract shall be binding and effective upon execution by both parties.

CITY OF FRESNO,
A California municipal corporation

By:

MELISSA PERALES,
Purchasing Manager

APPROVED AS TO FORM:

City Attorney

By:

Date
Asst./Sup./Sr. Deputy City Attorney

ATTEST:

TODD STERMER, CMC
City Clerk

By:

Date
Deputy

UNIVERSAL PROTECTION SERVICE, LP
dba ALLIED UNIVERSAL SECURITY

SERVICES

By:

Name:

Title:
(If corporation or LLC., Board Chair,
Pres. or Vice Pres.)

By:

Name:

Title:
(If corporation or LLC., CFO, Treasurer,
Secretary or Assistant Secretary)

REVIEWED BY:

Addresses:

CITY:

City of Fresno
Attention: Melissa Perales
Purchasing Manager
2101 G Street, Bldg. A
Fresno, CA 93706
Telephone: (559) 621-1157
E-Mail: [email protected]

CONTRACTOR:

Universal Protection Service, LP dba Allied
Universal Security Services
Attention: Erik Homan
Government Business Development Manager
4672 W. Jennifer Ave. #101
Fresno, CA 93704
Telephone: (831) 682-3335
E-Mail: Erik.Homan
@aus.com

Attachments:

Exhibit A – RFP No. 9686 Specifications
Exhibit B – Proposal Submission

EXHIBIT A
RFP No. 9686 Specifications

Request for Proposals (RFP)
Requirements Contract for Citywide Security Services
RFP No. 9686
Proposal Submission Deadline: Tuesday, October 22, 2024 Purchasing Division Contact: Dyan Ayala, Procurement Specialist Email: [email protected]
Phone: (559) 621-1169 or (559) 621-1332

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City of Fresno
Proposal Specifications
Table of Contents
I – INTRODUCTION ............................................................................................................ 4 INSTRUCTIONS TO PROPOSERS ................................................................................. 6 II – PROPOSAL AND CONTRACT DOCUMENTS .......................................................... 11 CHECK LIST ..................................................................................................................... 12 PROPOSAL DEPOSIT ......................................................................................................... 13 BUSINESS LOCATION AND LICENSE .................................................................................... 14 COST PROPOSAL ............................................................................................................. 15 PROPOSER QUALIFICATION QUESTIONNAIRE ...................................................................... 16 REFERENCES ................................................................................................................... 18 STATEMENT OF ACCEPTANCE OF THE INDEMNIFICATION AND INSURANCE REQUIREMENTS ...... 19 DISCLOSURE OF CONFLICT OF INTEREST ............................................................................ 20 NONCOLLUSION DECLARATION .......................................................................................... 21 ADDENDA ........................................................................................................................ 22 SIGNATURE PAGE............................................................................................................. 24 SAMPLE SERVICE CONTRACT ............................................................................................ 27 III – GENERAL CONDITIONS .......................................................................................... 29 IV – SPECIAL CONDITIONS ............................................................................................ 40 V – SCOPE OF WORK ..................................................................................................... 47 SECTION I – MUNICIPAL SERVICES CENTER ........................................................................ 62 SECTION II – CITY HALL .................................................................................................... 67 SECTION III – SANTA FE DEPOT STATION ........................................................................... 76 SECTION IV – ARTWORK SURVEILLANCE ............................................................................ 79 SECTION V – PARCS DEPARTMENT .................................................................................. 81 SECTION VI – FRESNO POLICE DEPARTMENT ..................................................................... 84 SECTION VII – CAPITAL PROJECTS DEPARTMENT ............................................................... 87 SECTION VIII – DPU O&M FACILITY .................................................................................. 89 SECTION IX – DPU WATER DIVISION ................................................................................. 91

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SECTION X – DPU WASTEWATER TREATMENT FACILITY ..................................................... 93 VI – EXHIBITS ................................................................................................................. . 95 EXHIBIT A – MAP OF THE MUNICIPAL SERVICES CENTER ..................................................... 96 EXHIBIT B – POLICY ON DRUG AND SUBSTANCE ABUSE ....................................................... 97 EXHIBIT C – SMOKING IN CITY BUILDINGS ........................................................................ 111 EXHIBIT D – MAP OF THE SANTA FE DEPOT ...................................................................... 112 EXHIBIT E – VISITORS POLICY FOR DPU WASTEWATER .................................................... 113 EXHIBIT F – PARCS LOCATIONS ..................................................................................... 115 EXHIBIT G – SECURITY RESOLUTION 2022-097 ................................................................ 119

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I – INTRODUCTION

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NOTICE INVITING PROPOSALS
Electronic proposals will be received by the office of the Purchasing Manager of the City of Fresno, all in accordance with the Specifications for:

Requirements Contract for Citywide Security Services
Request for Proposals No. 9686

The City of Fresno is soliciting proposals to provide security services citywide. This request is for a one-year contract with four (4) possible one-year extensions.

The RFP forms, Instructions to Proposers, copies of plans and/or specifications may be obtained from the Office of the Purchasing Manager (phone 559 621-1332) via the City’s web site: http://www.fresno.gov, “Business”, “Doing Business”, “Bid Opportunities”.

Proposals must be submitted electronically via Planet Bids.

Proposals are to be submitted electronically using Planet Bids prior to the opening at 3 p.m. on Tuesday, October 22, 2024, at which time they will be publicly opened and recorded. Join the bid opening meeting at https://zoom.us/j/92047244398 or call (669) 900-9128, meeting ID 920 4724 4398.

All proposals must be made on the proposal forms provided by the Purchasing Manager and must be accompanied by a deposit in the amount of ONE THOUSAND DOLLARS ($1,000.00) in the form of a Cashier's or Certified Check, an irrevocable letter of credit, a certificate of deposit, or a bidder's bond of a corporate surety, authorized by the California Insurance Commissioner to do business in the State of California, payable and acceptable to the City of Fresno. All deposits will be held until a Contract has been executed with the successful Proposer or all proposals have been rejected. Copies of Proposal Deposits may be submitted electronically, with the exception of a certified or cashier’s check, which must be received in the Purchasing Manager’s office prior to the proposal deadline and labeled accordingly with the City’s RFP number, located at 2101 G Street, Building A, Fresno, CA 93706.

The City of Fresno hereby notifies all Proposers that no person shall be excluded from participation in, denied any benefits of, or otherwise discriminated against in connection with the award and performance of any contract on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation or on any other basis prohibited by law.

A proposal conference will be held at 10:00am on Tuesday, October 1, 2024 . Join the meeting by going to https://fresno-gov.zoom.us/j/99160644876 or call 1-669-900-9128, Meeting ID: 991 6064 4876. Prospective Proposers are encouraged to attend since City Staff will be present to answer any questions regarding the Specifications.

Services of an interpreter and additional accommodations can be made available. Requests for accommodations should be made at least five working days but no later than 48 hours prior to the scheduled meeting/event. Please contact the Procurement Specialist listed on the cover at 559-621-1169 or [email protected].

The City of Fresno reserves the right to reject any and all proposals.

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INSTRUCTIONS TO PROPOSERS
General

1. No proposal will be considered fo r award unless it is submitted on the proposal forms furnished by the Purchasing Manager, completely filled out, properly signed by the Proposer and filed electronically via Planet Bids on or before the date and time specified in the Notice Inviting Proposals. The time clock in the Purchasing Division will be the official clock for documenting the time of filing.

2. No proposal will be considered for award unless the Proposer has complied with the following:

Proposers must submit a deposit in the amount of ONE THOUSAND DOLLARS ($1,000.00) with their proposal in the form of a Certified or Cashier's Check, an irrevocable letter of credit, a certificate of deposit, or a bidder's bond of a corporate surety, authorized by the California Insurance Commissioner to do business in the State of California, payable and acceptable to the City of Fresno. Such deposit shall be retained by the City of Fresno as a guarantee that the Proposer, if awarded all or part of the proposal, will, within fifteen (15) calendar days (except in the event federal funding is applicable to this Contract, then 10 working days) from the date the Notice of Award is mailed to the Proposer, execute and return a Contract furnished by the City.

All deposits will be returned when the Contract(s) has been executed for all items awarded, or if all proposals are rejected. Copies of Bid Deposits may be submitted electronically, with the exception of a certified or cashier’s check, which must be received in the Purchasing Manager’s office prior to the proposal deadline and labeled accordingly with the City’s RFP number, located at 2101 G Street, Building A, Fresno, CA 93706.

3. The City will award a Contract or reject any or all proposals within the time stated in the Specifications, and no proposal may be withdrawn within that period of time. Any award of a Contract exceeding $100,000, shall be subject to the approval of the City Council.

4. The City reserves the right to reject any and all proposals.

Submittal of Proposal

5. Each Proposer shall carefully examine each and every term of this Request for Proposals; and each Proposer shall judge all the circumstances and conditions affecting its proposal. Failure on the part of any Proposer to make such examination and to investigate thoroughly shall not be grounds for any declaration that the Proposer did not understand the conditions of this Request for Proposals.

6. The Proposer shall comply with any and all federal, state, or local laws, now in effect or hereafter promulgated, which apply to the services and products herein specified.

7. This solicitation for proposals does not commit the City of Fresno to enter into a Contract or to pay any costs incurred in the preparation of re sponses to the request. The City of Fresno reserves the right to accept or reject any proposals, and to negotiate with any qualified source, or to cancel in part or in its entirety this Request for Proposals. It may accept the proposal that it considers to be in the interest of the City of Fresno, with or without negotiation.

8. The City reserves the right to waive any informality or minor irregularity when it is in the best interest of the City to do so, to negotiate for the modification of any proposal with mutual consent of the Proposer, to re-advertise for proposals if desired, and to accept the proposal which in the judgment of the City, even though it does not offer the lowest cost, is nevertheless deemed to offer the best value for the public and City. Any proposal which is incomplete, conditional, obscure, or which contains irregularities of any kind, may be cause for rejection.

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ACH Electronic Payment

9. Proposer shall provide complete and accurate billing invoices in order to receive payment.

Billing invoices submitted must contain all information and supporting documentation required by the contract. Payment for invoices submitted by the proposer shall only be rendered electronically unless payment by paper check is expressly authorized by the Controller, in the Controller’s sole discretion, due to extenuating circumstances. Such electronic payment shall be made in accordance with ordinary City procedures and practices. The proposer shall comply with the Controller’s procedures to authorize electronic payments. Proposer acknowledges that it will not receive payment on any invoices submitted under this Contract if it does not comply with the Controller’s electronic payment procedures, except where the Controller has expressly authorized payment by paper check as set forth above.

Americans with Disabilities Act

10. Accessibility Requirements: Supplier warrants that it complies with California and federal disabilities laws and regulations; and the Services will conform to the accessibility requirements of WCAG 2.0AA. Supplier agrees to promptly respond to and resolve any complaint regarding accessibility of its Services. The City may require Proposer to comply with these accessibility requirements if they are awarded a contract.

Public Records

11. The proposals received shall become the property of the City of Fresno and are subject to public disclosure. Those parts of a proposal which are defined by the Proposer as business or trade secrets as that term is defined in California Civil Code, Section 3426.1, and are reasonably marked "Trade Secrets", "Confidential", or "Proprietary", and placed in a separate envelope shall only be disclosed to the public if such disclosure is required or permitted under the California Public Records Act or otherwise by law. Proposers who indiscriminately and without justification identify most, or all, of their proposal as exempt from disclosure may not be considered for award.

Selection Process and Evaluation Criteria

12. Proposal Evaluation
The Selection Committee will review and evaluate all proposals after formal receipt. To receive proper consideration, the proposal must meet the requirements of these Specifications. The evaluation process will provide credit only for those capabilities and advantages which are clearly stated in the Proposer's written proposals. In other words, advantages which are not stated will not be considered in the evaluation process.

Proposers whose proposals include a failure to comply with or take exception to these Specifications may not be considered for award and dropped from the evaluation process.

The Selection Committee will evaluate the proposals on the following criteria:
a. Cost as shown on the Cost Proposal Worksheet.
b. Ability to meet the stated service requirements.
c. Past Performance and Experience based on references and experience.

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d. Conformance to the terms and conditions of the RFP.
e. Other related information.

The City reserves the right to accept or reject any or all proposals and may select, and negotiate with one or more Proposers concurrently, and enter into a Contract with such Proposer who is determined, by the City, to provide the services which are in the interest of the City. The City may agree to such terms and conditions as it may determine to be in its interest.

13. The Selection Committee reserves the right to request additional information from Proposers, to negotiate terms and conditions of the Contract, to visit sites, to request demonstrations or oral presentations, or ask Proposers to appear before the Selection Committee to clarify points of their proposal.

14. Selection will be based on qualitative analysis and cost. Any award shall be on the basis of the criteria specified and made to the Proposer whose proposal is judged as providing the best value in meeting the interest of the City and the objectives of the project, in the City’s sole discretion.

15. The City reserves the right to make the selection of a Proposer based on any or all factors of value, whether quantitatively identifiable or not, including, but not limited to, the anticipated initiative and ability of the Proposer to perform the services set forth herein.

Time to Award

16. The Proposer agrees that the City may have ONE HUNDRED TWENTY (120) DAYS to accept or reject proposals. It is further understood that, if the Proposer to whom any award is made fails to enter into a Contract as provided in the Specifications, award may be made to another Proposer, who shall be bound to perform as if she/he had received the award in the first instance.

Contract Documents

17. The proposer shall submit the required cont ract documents in a form acceptable to the Purchasing Division 2101 G Street, Bldg. A, Fresno, CA 93706 within 15 calendar days (except in the event in the event federal funding is applicable to this Contract, then 10 working days) from the Notice of Award of proposal. Failure to provide said documents within the designated period shall be sufficient cause to award to the next proposer offering the next best value to the City.

Questions, Clarifications, and Concerns

18. The Specifications describing this project have been carefully prepared. Any questions or concerns relating to these Specifications sha ll be directed in writing to the Procurement Specialist of the Purchasing Division (see cover page) and may be submitted electronically by utilizing the Question and Answers field on Planet Bids.

Questions will be accepted only up to five (5) working days prior to the proposal date to allow the City, if necessary, to issue an addendum to all proposers stating revisions, deletions, or additions to be made to the Specifications as a result of any questions. If questions arise after the deadline, please contact the Procurement Specialist of the Purchasing Division, but the City will not guarantee a response.

The City will not be responsible for verbal responses made by parties other than the Purchasing Manager or designee.

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Contacts with City Staff

19. Before an award is made, any contact with City staff, other than the Purchasing Manager or designee(s), without prior written authorization is strictly prohibited and may render the Proposer non-responsible.

Regulated Communications in City Procurement Process Ordinance

20. The Regulated Communications in City Procurement Process Ordinance (Article 6, Chapter 4 of the Fresno Municipal Code) became effective May 7, 2004. With certain specified exceptions, the Ordinance provides that no Respondent, Bidder, Proposer (as the case may be) shall initiate, engage in, or continue any communication to or with any City elected official concerning or touching upon any matter which is the subject of this competitive procurement process.

Any Respondent, Bidder, Proposer or elected official (as the case may be) who initiates, engages in, continues in, or receives any regulated communication shall file the written disclosure required by the Regulated Communications in City Procurement Process Ordinance.

Any Respondent, Bidder, or Proposer violating the Regulated Communications in City Procurement Process Ordinance may be disqualified from participating in this procurement process and/or determined to be non-responsible. Additionally, the City may set aside the award of a contract, prior to its execution, to a party found to have violated the Ordinance.

Note: The full text of Fresno Municipal Code, Chapter 4, Article 6 may be viewed on the City’s website at, http://www.fresno.gov “Departments”, “City Clerk,” and “Fresno Municipal Code and City Charter.” Or view the Fresno Municipal Code directly at:
https://library.municode.com/ca/fresno/codes/code_of_ordinances?nodeId=MUCOFR_CH4CIP UCOSA_ART6RECOELOFPRPR
Notification of Staff Determination

21. Once the City has reviewed and evaluated the proposals received and has determined for award the responsible proposal that provides the best value to the City, that determination will be posted on the City's website http://www.fresno.gov, “Departments”, “ General Services,” “Purchasing,” and “Anticipated Formal Bid Award.” It is the sole responsibility of interested Proposers to seek this information.

Proposers will be given an op portunity to submit, in writing, within 5 days to the Purchasing Manager any concerns with the RFP process or Staff Determination. Such writing will be taken under consideration by the City Manager and may be acted upon within 5 days. If no action is taken within such 5 days, then there shall be no change in Staff Determination. The exercise of Proposer of its right to submit its written concerns shall be a condition precedent to seeking judicial review of any award of a contract hereunder.

Debarment

22. A Proposer may be debarred from bidding or proposing upon or being awarded any contract with the City, or from being a subcontractor or supplier at any tier upon such contract, in accordance with the procedures in Fresno Municipal Code Section 4-104 adopted by Council on May 17, 2018. The initial period of any such debarment shall not be less than one year and may

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be permanent depending on the violation. A Proposer may request a hearing, in accordance with Fresno Municipal Code Section 4-104, upon receipt of a notice of proposed debarment from the City Manager or designee. A copy of the Ordinance may be obtained from the City Clerk’s Office, 2600 Fresno Street, Fresno, California 93721.

Outreach to Small Business Enterprises in Subcontracting

23. The City of Fresno hereby notifies all Proposers that it is the City's policy to provide all small business enterprises, including minority, women, and disabled veteran business enterprises, equal access and opportunity for participation in the performance of all construction contracts, professional service contracts, procurement of supplies, equipment and other services.

Therefore, the City requests that a Proposer who intends to subcontract a portion of the work seek out small business enterprises that are potential subcontractors, suppliers, or consultants, and actively solicit their interest, capability, and prices.

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II – PROPOSAL AND CONTRACT DOCUMENTS

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Proposer's Name
(Submit with Proposal)

Check List
Proposers are requested to submit this Checklist and the following information, providing the content in the sequence shown below. If the documentation provided is incomplete, the Proposer may be ineligible for award of a Contract.

1. Cover Letter, including company name, address, contact name, phone number and fax number.

2. Proposal Deposit in the form of:

Certified Check Proposer's Bond
Cashier's Check Irrevocable Letter of Credit
Certificate of Deposit Annual Bidder's Bond

3. Business Location and License

4. Cost Proposal

5. Proposer Questionnaire

6. References

7. Acceptance of Indemnification and Insurance

8. Disclosure of Conflict of Interest

9. Non-Collusion Declaration

10. Addenda and Time Period to Award/Reject

11. Proposed Chemicals, Restroom Supplies, and Equipment

12. ACH Authorization

13. Signature Pages
Including (for corporations) Notary Acknowledgment in corporate form, certification by secretary and board resolution or other document to authorize individual who signs proposal.

14. Signature page of all ADDENDA issued

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Proposer's Name
(Submit with Proposal)

Proposal Deposit
Accompanying this proposal is a Proposal Deposit in the amount of ONE THOUSAND DOLLARS ($1,000.00) in the form of:

Certified Check Bidder's Bond
Cashier's Check Irrevocable Letter of Credit
Certificate of Deposit Annual Bidder's Bond
Proposal Deposit is deposited by the undersigned Proposer with the City of Fresno as a guarantee that the Proposer, if aw arded all or part of the Cont ract, will, within fifteen (15) calendar days (except in the event federal funding is applicable to this Contract, then 10 working days) from the date the Notice of Award is mailed to the Proposer, execute and return a Contract furnished by the City.

Copies of Proposal Deposits may be submitted electronically, with the exception of a certified or cashier’s check, which must be received in the Purchasing Manager’s office prior to the proposal deadline and labeled accordingly with the City’s RFP number, located at 2101 G Street, Building A, Fresno, CA 93706.

Such Deposit is made with the understanding that failure to execute su ch Contract will result in damage to the City, that the amount of such damage would be difficult to determine and that in the event of such default said Deposit shall become the property of the City; or, if a Bidder's Bond is deposited, the amount of the obligation thereof, but not more than the above stated amount, shall thereupon be due and payable to the City of Fresno as liquidated damages for such default, payment of said amount to be the joint and several obligation of the Proposer and the corporate surety.

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Proposer's Name
(Submit with Proposal)

Business Location and License

BUSINESS LOCATION
The undersigned Proposer does not maintain a place of business in the City of Fresno.

The undersigned Proposer maintains a place of business in the City of Fresno at: , Fresno, CA

BUSINESS LICENSE
The undersigned Proposer has a current City of Fresno Business License and the number is .

If the successful Proposer does not have a City of Fresno Business License, he/she shall obtain such a license prior to the issuance of a Notice to Proceed for the Work and maintain in effect throughout the term of this Contract.

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Proposer's Name
(Submit with Proposal)
Cost Proposal
TERM OF CONTRACT The Contract shall be in effect for one (1) year from the date of the Notice to Proceed. The Contract may be extended in accordance with the provisions set forth in the Special Conditions of these Specifications.

Having carefully examined the Request for Proposals, attachments and related documents, the undersigned proposes and agrees to provide to the City of Fresno, in accordance with the Specifications annexed hereto and made a part thereof, the services contained in the Cost Proposal Worksheet (Attachment 1) at the provided costs.

The amounts shall include any and all applicable taxes.

The quantities listed in the Cost Proposal Worksheet are estimates for the initial term. The actual requirements of the City may be more or less than the quantities specified. The City will pay for only those items which it actually delivered or received during the term of the Contract.

The City reserves the right to reject any and all proposals.

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Proposer’s Name: _________________________
(Submit with Proposal)
Proposer Qualification Questionnaire
The undersigned Proposer submits the following information in accordance with the proposal Specifications:
(Use additional sheets as needed.)

1. a. Business Name (If using more than one business name, please list all names.):
b. Address:

Is your firm operating as a franchisee? Yes
or No
If yes, list the franchiser, and number of years your business has been franchised:

2. Provide the names, titles, qualifications, years of experience, and years with your firm, for all key personnel in authority in your bu siness, including the key personnel that will be involved in this project, and the extent to which they will be involved in the performance of this Contract.

3. How many years has your business been established?
How many years has your business been under your present name? How many years under former names? (List names and number of years)

4. How many years has your business been providing services?

5. What other types of services does your business provide?

6. Do you have any affiliated companies? (If parent company, list subsidiaries and divisions. If subsidiary or division, name parent company, its principals, and their addresses):

7. Have there been any contract terminations for the services your firm performs before the fulfillment of the contract within the past three years? Yes or No If so, list the date, client, and reason for termination below:

8. Provide an organization chart, indicating full-time personnel, job titles, locations, and whether each individual works out of an office or is in the field.

Requirements Contract for Citywide Security Services
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PAGE 17

Proposer's Name __________________________
(Submit with Proposal)

Proposer Qualification Questionnaire (Continued)

9. Does the proposer currently possess sufficient resources to meet the initial requirements for this contract?
Yes or No

10. Describe how you will meet the requirements to provide the services as outlined in this Request for Proposals.

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PAGE 18

Proposer's Name ______________________________
(Submit with Proposal)
References
Please list at least three references of similar size and type of services, including governmental agencies, if available.

1. AGENCY/COMPANY NAME:

ADDRESS:

CONTACT PERSON: PHONE NUMBER:

FAX NUMBER EMAIL

LENGTH OF CONTRACT: (YEARS)

TYPES OF SERVICES PROVIDED:

2. AGENCY/COMPANY NAME:

ADDRESS:

CONTACT PERSON: PHONE NUMBER:

FAX NUMBER EMAIL

LENGTH OF CONTRACT: (YEARS)

TYPES OF SERVICES PROVIDED:

3. AGENCY/COMPANY NAME:

ADDRESS:

CONTACT PERSON: PHONE NUMBER:

FAX NUMBER EMAIL

LENGTH OF CONTRACT: (YEARS)

TYPES OF SERVICES PROVIDED:

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Proposer's Name
(Submit with Proposal)
Statement of Acceptance of the Indemnification and Insurance Requirements The Proposer shall sign below that the Proposer accepts in whole the Indemnification and Insurance Requirements set forth in these Specifications. If the Proposer takes exception to some portions, those portions shall be listed here below, and the Proposer shall sign that the Proposer accepts all portions of the requirements not listed.

Note: Any exceptions may cause a Proposer to not be awarded a contract.

DO NOT ACCEPT
If "DO NOT ACCEPT" is checked, please list exceptions:

INSERT IF APPLICABLE

Signature of Authorized Person

_______________________________________
Type or Print Name of Authorized Person

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PAGE 20

Proposer's Name
(Submit with Proposal)
Disclosure of Conflict of Interest

YES* NO
1 Are you currently in litigation with the City of Fresno or any of its agents?

2 Do you represent any firm, organization, or person who is in litigation with the City of Fresno?

3 Do you currently represent or perform work for any clients who do business with the City of Fresno?

4 Are you or any of your principals, managers, or professionals, owners or investors in a business which does business with the City of Fresno, or in a business which is in litigation with the City of Fresno?

5 Are you or any of your principals, managers, or professionals, related by blood or marriage to any City of Fresno employee who has any significant role in the subject matter of this service?

6 Do you or any of your subcontr actors have, or expect to have, any interest, direct or indirect, in any other contract in connection with this Project?

* If the answer to any question is yes, please explain in full below.

Explanation:

Signature

Date

Name

Company

Address

Additional page(s) attached.

City, State, Zip

Requirements Contract for Citywide Security Services
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PAGE 21

Proposer's Name
(Submit with Proposal)

Noncollusion Declaration
Public Contract Code section 7106

The undersigned declares:

I am the __________________________ of _________________________________________, Title of Authorized Person Bidding Firm, the party making the foregoing bid.

The bid is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation. The bid is genuine and not collusive or sham. The bidder has not directly or indirectly induced or solicited any other bidder to put in a false or sham bid. The bidder has not directly or indirectly colluded, conspired, connived, or agreed with any bidder or anyone else to put in a sham bid, or to refrain from bidding. The bidder has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the bid price of the bidder or any other bidder, or to fix any overhead, profit, or cost element of the bid price, or of that of any other bidder. All statements contained in the bid are true. The bidder has not, directly or indirectly, submitted his or her bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof, to effectuate a collusive or sham bid, and has not paid, and will not pay, any person or entity for such purpose.

Any person executing this declaration on behalf of a bidder that is a corporation, partnership, joint venture, limited liability company, limited liability par tnership, or any other entity, hereby represents that he or she has full power to execute, and does execute, this declaration on behalf of the bidder.

I declare under penalty of perjury under the laws of the State of California that the foregoing is true

and correct and that this declaration is executed on _________, at ________________, ______.

Date City State

Signature of Authorized Person

Print Name of Authorized Person

The above Noncollusion Declaration is part of the Bid Proposal.

Bidders are cautioned that making a false declaration may subject the certifier to criminal prosecution.

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PAGE 22

Proposer's Name
(Submit with Proposal)
Addenda
The City makes a concentrated effort to ensure any addenda issued relating to these Specifications are distributed to all interested parties. It shall be the Proposer's responsibility to inquire as to whether any addenda to the Specifications have been issued. Upon issuance by the City, all addenda are part of the proposal. Signing the proposal on the signature page thereof shall also constitute signature on all addenda.

Time Period to Award/Reject
The undersigned Proposer agrees that the City may have ONE HUNDRED TWENTY (120) DAYS from the date proposals are opened to accept or reject proposals. It is further understood that, if the Proposer to whom any award is made fails to enter into a Contract as provided in the Specifications, award may be made to another Proposer, who shall be bound to perform as if she/he had received the award in the first instance.

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Proposer's Name
(Submit with Proposal)

CITY OF FRESNO

FINANCE DEPARTMENT

ACCOUNTS PAYABLE SECTION

AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS (ACH CREDITS) Company Contact Email
Name ______________________________ Address __________________________________ (Required)

Contact Name Telephone Number
The City of Fresno, Finance Department, (FINANCE DEPARTMENT), is authorized to initiate credit entries to the company above, (COMPANY), in the account below at the depository financial institution named below, (DEPOSITORY), and to credit the same to such account. Company acknowledges that the origination of ACH transactions to its account must comply with the provisions of U.S. law.

Depository
Name

Branch

City State Zip Code

R o u t i n g A c c o u n t
Number______________________________ Number _____________________________ o ACH Authorization Agreement Form already on file with City.

This authorization is to remain in full force and effect until FINANCE DEPARTMENT has received written notification of its termination. The FINANCE DEPARTMENT and DEPOSITORY have a reasonable time to process the termination.

Name(s)
(Please print)
Signature Date
Title

Requirements Contract for Citywide Security Services
RFP No. 9686

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PAGE 24

(Submit with Proposal)
Signature Page
By my signature on this proposal I certify, under penalty of perjury under the laws of the State of California, that the statements contained in this proposal are true and correct.

PROPOSAL SUBMITTED BY:
(Please follow the instructions for each line, as explained below.) (1) ( ) ( ) Firm Phone Fax ( 2 )
(Corp.) (Individual) (Partner) (Other)
( 3 )
Business Address

City State Zip Code
( 4 ) B y :

Signature of Authorized Person

Type or Print Name of Authorized Person and Title
Federal Tax I.D. No.: Date:

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PAGE 25

INSTRUCTIONS FOR SIGNATURE PAGE

LINE 1:The name of the Proposer must be the same as that under which a license is issued, if a license is required. If the Proposer is a corporation, enter the exact name of the corporation under which it is incorporated; if Proposer is an individual, enter name; if Proposer is an individual operating under a trade name, enter name and dba (trade name in full); if a partnership, enter the correct trade style of the partnership; if a joint venture, enter exact names of entities joining in the venture.

LINE 2: Identify here the character of the name shown under (1), i.e., corporation (including state of incorporation), individual, partnership, or joint venture.

LINE 3: Enter the address to which all communications and notices regarding the Proposal and any Contract awarded thereunder are to be addressed.

LINE 4: (a) If the Proposer is a corporation, the Proposal must be signed by an officer or employee authorized to sign Contracts on behalf of the corporation evidenced by inclusion of one of the following certified by the secretary of the corporation, authorizing the officer or employee to sign contracts (sample certification attached):
a copy of the Secretary of State printout, a copy of the Articles of Incorporation, a copy of the Bylaws, a copy of the Board Resolution or Minutes authorizing the officer or employee to sign Contracts.
(b) If Proposer is an individual, he/she must sign the Proposal, or if the Proposal is signed by an employee or agent on behalf of the Proposer, a copy of a power of attorney must be on file with the City of Fresno prior to the time set for the opening of the proposals or must be submitted with the Proposal. (c) If the Proposer is a partnership, the Proposal must be signed by all general partners; or by a general partner(s) authorized to sign Contracts on behalf of the partnership evidenced by inclusion of either a copy of the Partnership Agreement or a recorded Statement of Partnership.
(d) If the Proposer is a joint venture, the Proposal must be signed by all joint venturers; or by a joint venturer(s) authorized to sign Contracts on behalf of the joint venture evidenced by inclusion of either a copy of the Joint Venture Agreement or a recorded Statement of Joint Venture; and if the joint venturer(s) is a corporation or a partnership signing on behalf of the Joint Venture, then Paragraphs (a) and c) above apply respectively.

Where Proposer is a partnership or a corporation, the names of all other general partners, or the names of the president and secretary of the corporation, and their business addresses must be typewritten below:

NAME ADDRESS

NOTE: All addresses must be complete with street number, City, State, and Zip Code.

Requirements Contract for Citywide Security Services
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PAGE 26

SAMPLE CERTIFICATION
I, , certify that I am the secretary Name
of the corporation named herein; that who signed this Name
Bid Proposal on behalf of the corporation, was then of Title
said corporation; that said Bid Proposal is within the scope of its corporate powers and was

duly signed for and on behalf of said corporation by authority of its governing body, as

evidenced by the attached true and correct copy of the
Name of Corporate Document
By:

Name:

Title: Secretary
Date:

Requirements Contract for Citywide Security Services
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PAGE 27

Sample Service Contract

THIS CONTRACT is made and entered into by and between the CITY OF FRESNO, a California municipal corporation (City), and [Contractor Name], [Legal Identity] (Contractor) as follows:

1. CONTRACT DOCUMENTS. The "Notice Inviting Proposals," "Instructions to Proposers," "Proposal" and the "Specifications" including "General Conditions," "Special Conditions", “Federal Conditions”, “Functional Specifications” and “Technical Requirements” for the following: [Title] (Request for Proposals No. [Number]) copies of which are annexed hereto, together with all the documents specifically referred to in said annexed documents, including the Performance Bond, if required, are hereby incorporated into and made a part of this Contract, and shall be known as the Contract Documents.

2. PRICE. For the monetary consideration of [WRITTEN $ AMOUNT] DOLLARS AND [WRITTEN CENTS AMOUNT] CENTS ($[DOLLAR AMOUNT]), as set forth in the Proposal, Contractor promises and agrees to perform or cause to be performed, in a good and workmanlike manner, and to the satisfaction of City, and in strict accordance with the Specifications, all of the work as set forth in the Contract Documents.

3. PAYMENT. City accepts Contractor's Proposal as stated and agrees to pay the consideration stated, at the times, in the amounts, and under the conditions specified in the Contract Documents.

4. INDEMNIFICATION. To the furthest extent allowed by law, including California Civil Code section 2782 (if applicable), Contractor shall indemnify, hold harmless and defend City and each of its officers, officials, employees, agents and volunteers from any and all loss, liability, fines, penalties, forfeitures, costs and damages (whether in contract, tort or strict liability, including, but not limited to personal injury, death at any time and property damage) incurred by City, Contractor or any other person, and from any and all claims, demands and actions in law or equity (including attorney's f ees and litigation expenses), that arise out of, pertain to, or relate to the negligence, reckl essness or willful misconduct of Contractor, its principals, officers, employees, agents or volunteers in the performance of this Agreement.

If Contractor should subcontract all or any portion of the work to be performed under this Contract, Contractor shall require each subcontractor to indemnify, hold harmless and defend City and each of its officers, officials, employees, agents, and volunteers in accordance with the terms of the preceding paragraph.

This section shall survive termination or expiration of this Contract.

[Signatures follow on the next page.]

Requirements Contract for Citywide Security Services
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PAGE 28

IN WITNESS WHEREOF, the parties have executed this Contract on the day and year here below written, of which the date of execution by City shall be subsequent to that of Contractor's, and this Contract shall be binding and effective upon execution by both parties.

CITY OF FRESNO,
A California municipal corporation

By:
[Name],
[Title/Dept.]

APPROVED AS TO FORM:

City Attorney

By:
[Name] Date
Senior Deputy City Attorney

ATTEST:

TODD STERMER, CMC
City Clerk

By:

Date
Deputy

[CONTRACTOR],
[Legal Identity]

By:

Name:

Title:
(If corporation or LLC., Board Chair,
Pres. or Vice Pres.)

By:

Name:

Title:
(If corporation or LLC., CFO, Treasurer,
Secretary or Assistant Secretary)

REVIEWED BY:

Addresses:

CITY:

City of Fresno
Attention: [Name]
[Title]
[Street Address]
Fresno, CA [Zip]
Telephone: (559) [#]
E-Mail: [E-Mail address]

CONTRACTOR:
[Contractor Name]
Attention: [Name]
[Title]
[Street Address]
[City, State Zip]
Telephone: [area code and #]
E-Mail: [E-Mail address]

Requirements Contract for Citywide Security Services
RFP No. 9686

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PAGE 29

III – GENERAL CONDITIONS

Requirements Contract for Citywide Security Services
RFP No. 9686

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III. GENERAL CONDITIONS

1. DEFINITIONS: Wherever used in the Specifications, including the Instructions to Proposers, the proposal, or any of the Contract Documents, the following words shall have the meaning herein given, unless the context requires a different meaning. (a) "City" and "City of Fresno" shall each mean the City of Fresno, CA, unless otherwise indicated.
(b) "City Manager" shall mean the City Manager of the City of Fresno. (c) "Contract" and "Contract Documents" shall each mean and refer to these Specifications, including the Instructions to Proposers, the proposal and any addenda thereto, the Contract and all City of Fresno specifications, and other papers and documents incorporated by reference into or otherwise referred to in any of the foregoing documents, whether or not attached thereto.
(d) "Contractor" shall mean each person or entity awarded a Contract hereunder and named or to be named in the Contract with the City of Fresno to furnish the goods or services, or both, to be furnished under the Contract. (e) "Council" and "City Council" shall each mean the Council of the City of Fresno. (f) "Proposer" shall mean each person or entity submitting a proposal, whether or not such person or entity shall become a Contractor by virtue of award of a Contract by the City.
(g) "Purchasing Manager" shall mean the Purchasing Manager of the City of Fresno. (h) "Specifications" shall mean the Contract Documents.

2. DELIVERY OF SERVICES: If Contractor is delayed providing services by (i) any acts or omissions of City or its employees, or others acting under authority of City by contract or otherwise, (ii) acts of God which Contractor could not reasonably have foreseen and provided for, (iii) illegal strikes, boycotts or like il legal obstructive action by employee or labor organizations, or (i v) any illegal general lo ckouts or other defensiv e action by employers, whether general or by organizations of employers; Contractor shall have no claim for damages against City for any such cause of delay, but shall be entitled to an extension of time as will reasonably compensate Contractor for actual loss of time occasioned thereby. Contractor may apply to the City Manager for such extension. However, no such extension of time shall be granted unless Contractor shall have notified the Purchasing Manager, in writing, within one week after the commencement or occurrence of the condition or event which is expected to cause a delay in delivery, of such condition or event and the actual or estimated number of days of delay anticipated on account thereof. The decision of the City Manager as to the number of additional days, if any, to be allowed for completion of delivery on account of such condition or event, will be given in writing to Contractor.

3. TERMINATION FOR CONVENIENCE: The City reserves the right to terminate this Contract for any reason, upon sixty (60) days written notice to the Contractor. In the event of

Requirements Contract for Citywide Security Services
RFP No. 9686
RFP 04-2024 PAGE 31
such termination, the Contractor shall be paid for satisfactory service performed to the date of termination.

4. TERMINATION FOR CAUSE:
a. If the Contractor shall fail to complete delivery, within the time or times specified herein, of all or any part of the materials, equipment, supplies or services to be provided under the Contract, the City Manager of the City of Fresno or designee, acting for and on behalf of the City, may at any time after the expiration of the time for cure, terminate the Contract as to the whole thereof, or in the event partial delivery has been made and accepted, as to such of the items or service to be furnished which have not been delivered or accepted prior to such termination.
b. The City may terminate this Contract if the Contractor materially breaches any of its obligations under this Contract and fails to commence and diligently pursue reasonable efforts to cure such breach within fifteen (15) days after written notice by the City specifically describing the breach.
c. Such termination shall be effective upon receipt by Contractor of written notice of termination from said City Manager or designee, which notice shall be deemed to have been received by Contractor, if mailed by certified mail, within forty-eight hours to Contractor's address as contained in the proposal to the City or, if personally delivered, upon the delivery thereof to Contractor, the authorized representative of Contractor, or to the Contractor's said address.

5. CONTRACT DOCUMENTS: Upon award of the Contract, the Contractor shall execute and submit all required documents to the Purchasing Manager, 2101 G Street, Bldg. A, Fresno, California 93706, in a form acceptable to the City of Fresno within fifteen (15) calendar days (except in the event federal funding is applicable to this Contract, then 10 working days) from the date of Notice of Award. Failure to provide said documents within the designated period shall be sufficient cause to forfeit the proposal deposit and initiate a City departmental recommendation for City to award the Contract to another Proposer.

6. PERFORMANCE BOND: Throughout the life of this Contract, the Contractor shall pay for and maintain in full force and effect a "Faithful Performance Bond" from a corporate surety, admitted by the California Insurance Commissioner to do business in the State of California, in the amount of $N/A. If applicable, this bond is to be renewed annually.

PROVISIONS APPLICABLE ONLY FOR SERVICES TO BE PERFORMED ON CITY

PREMISES

7. INSURANCE REQUIREMENTS.
(a) Throughout the life of this Agreement, CONTRACTOR shall pay for and maintain in full force and effect all insurance as required herein with an insurance company(ies) either (i) admitted by the California Insurance Commissioner to do business in the State of California and rated no less than “A-VII” in the Best’s Insurance Rating Guide, or (ii) as may be authorized in writing by CITY'S Risk Manager or his/her designee at any time and in his/her sole discretion. The required policies of insurance as stated herein shall maintain limits of liability of not less than those amounts stated therein.

RFP 04-2024 PAGE 32
Requirements Contract for Citywide Security Services
RFP No. 9686
(b) If at any time during the life of the Agreement or any extension, CONTRACTOR or any of its subcontractors fail to maintain any required insurance in full force and effect, all services and work under this Agreement shall be discontinued immediately, and all payments due or that become due to CONTRACTOR shall be withheld until notice is received by CITY that the required insurance has been restored to full force and effect and that the premiums therefore have been paid for a period satisfactory to CITY. Any failure to maintain the required insurance shall be sufficient cause for CITY to terminate this Agreement. No action taken by CITY pursuant to this section shall in any way relieve CONTRACTOR of its responsibilities under this Agreement. The phrase “fail to maintain any required insurance” shall include, without limitation, notification received by CITY that an insurer has commenced proceedings, or has had proceedings commenced against it, indicating that the insurer is insolvent.
(c) The fact that insurance is obtained by CONTRACTOR shall not be deemed to release or diminish the liability of CONTRACTOR, including, without limitation, liability under the indemnity provisions of this Agreement. The duty to indemnify CITY shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by CONTRACTOR. Approval or purchase of any insurance contracts or policies shall in no way relieve from liability nor limit the liability of CONTRACTOR, vendors, suppliers, invitees, contractors, sub-contractors, subcontractors, or anyone employed directly or indirectly by any of them.

Coverage shall be at least as broad as:

1. The most current version of Insurance Services Office (ISO) Commercial General Liability Coverage Form CG 00 01, providing liability coverage arising out of your business operations. The Commercial General Liability policy shall be written on an occurrence form and shall provide coverage for “bodily injury,” “property damage” and “personal and advertising injury” with coverage for premises and operations (including the use of owned and non-owned equipment), products and completed operations, and contractual liability (including, without limitation, indemnity obligations under the Agreement) with limits of liability not less than those set forth under “Minimum Limits of Insurance.”

2. The most current version of ISO *Commercial Auto Coverage Form CA 00 01, providing liability coverage arising out of the ownership, maintenance or use of automobiles in the course of your business operations. The Automobile Policy shall be written on an occurrence form and shall provide coverage for all owned, hired, and non-owned automobiles or other licensed vehicles (Code 1- Any Auto).

3. Workers’ Compensation insurance as required by the State of California and Employer’s Liability Insurance.

MINIMUM LIMITS OF INSURANCE
CONTRACTOR shall procure and maintain for the duration of the contract insurance with limits of liability not less than those set forth below.

1. COMMERCIAL GENERAL LIABILITY

Requirements Contract for Citywide Security Services
RFP No. 9686
RFP 04-2024 PAGE 33

L
$2,000,000 per occurrence for bodily injury and property damage;

LL
$2,000,000 per occurrence for personal and advertising injury;

LLL
$,000,000 aggregate for products and completed operations; and,

LY
$,000,000 general aggregate
COMMERCIAL AUTOMOBILE LIABILITY
$,000,000 per accident for bodily injury and property damage. Workers’ Compensation Insurance as required by the State of California with statutory limits and EMPLOYER’S LIABILITY with limits of liability not less than:

L
$1,000,000 each accident for bodily injury;

LL
$1,000,000 disease each employee; and,

LLL
$1,000,000 disease policy limit.

UMBRELLA OR EXCESS INSURANCE
In the event CONTRACTOR purchases an Umbrella or Excess insurance policy(ies) to meet the “Minimum Limits of Insurance,” this insurance policy(ies) shall “follow form” and afford no less coverage than the primary insurance policy(ies). In addition, such Umbrella or Excess insurance policy(ies) shall also apply on a primary and non-contributory basis for the benefit of the CITY, its officers, officials, employees, agents and volunteers.

DEDUCTIBLES AND SELF-INSURED RETENTIONS
CONTRACTOR shall be responsible for payment of any deductibles contained in any insurance policy(ies) required herein and CONTRACTOR shall also be responsible for payment of any self-insured retentions.

OTHER INSURANCE PROVISIONS/ENDORSEMENTS

L
All policies of insurance required herein shall be endorsed to provide that the coverage shall not be cancelled, non-renewed, reduced in coverage or in limits except after thirty (30) calendar days written notice has been given to CITY, except ten (10) days for nonpayment of premium. CONTRACTOR is also responsible for providing written notice to the CITY under the same terms and conditions. Upon issuance by the insurer, broker, or agent of a notice of cancellation, non-renewal, or reduction in coverage or in limits, CONTRACTOR shall furnish CITY with a new certificate and applicable endorsements for such policy(ies). In the event any policy is due to expire during the work to be performed for CITY, CONTRACTOR shall provide a new certificate, and applicable endorsements, evidencing renewal of such policy not less than seven (7) calendar days following to the expiration date of the expiring policy.

LL
The Commercial General and Automobile Liability insurance policies shall be written on an occurrence form.

LLL
7KH&RPPHUFLDO*HQHUDODQG$XWRPRELOH/LDELOLW\LQVXUDQFHSROLF LHVVKDOOEHHQGRUVHG WRQDPHDQGRULQFOXGHWKH&LW\LWVRIILFHUVRIILFLDOVDJHQW VHPSOR\HHVDQGYROXQWHHUVDVDQ DGGLWLRQDOLQVXUHGIRUDOORQJRLQJDQGFRPSOHWHGRSHUDWLRQV7K H&RPPHUFLDO*HQHUDO HQGRUVHPHQWVPXVWEHDVEURDGDVWKDWFRQWDLQHGLQ,62)RUPV *&RUERWK&*
&*

LY
The Commercial General and Automobile Liability insurance shall contain, or be endorsed to contain, that the CONTRACTORS’ insurance shall be primary to and require no contribution from the City. These coverages shall contain no special limitations on the scope of protection afforded to City, its officers, officials, employees, agents and volunteers.

Requirements Contract for Citywide Security Services
RFP No. 9686
RFP 04-2024 PAGE 34
(v) If CONTRACTOR maintains higher limits of liability than the minimums shown above, City requires and shall be entitled to coverage for the higher limits of liability maintained by CONTRACTOR.
(vi) Should any of these policies provide that the defense costs are paid within the Limits of Liability, thereby reducing the available limits by defense costs, then the requirement for the Limits of Liability of these polices will be twice the above stated limits. (vii) All policies of insurance shall contain, or be endorsed to contain, a waiver of subrogation as to CITY, its officers, officials, agents, employees and volunteers.

PROVIDING OF DOCUMENTS
CONTRACTOR shall furnish CITY with all certificate(s) and applicable endorsements effecting coverage required herein All certificates and applicable endorsements are to be received and approved by the CITY’S Risk Manager or his/her designee prior to CITY’S execution of the Agreement and before work commences. All non-ISO endorsements amending policy coverage shall be executed by a licensed and authorized agent or broker.

Upon request of CITY, CONTRACTOR shall immediately furnish CITY with a complete copy of any insurance policy required under this Agreement, including all endorsements, with said copy certified by the underwriter to be a true and correct copy of the original policy. This requirement shall survive expiration or termination of this Agreement. All subcontractors working under the direction of CONTRACTOR shall also be required to provide all documents noted herein.

SUBCONTRACTORS
If CONTRACTOR subcontracts any or all of the services to be performed under this Agreement, CONTRACTOR shall require, at the discretion of the CITY Risk Manager or designee, subcontractor(s) to enter into a separate Side Agreement with the City to provide required indemnification and insurance protection. Any required Side Agreement(s) and associated insurance documents for the subcontractor must be reviewed and preapproved by CITY Risk Manager or designee. If no Si de Agreement is required, CONTRACTOR will be solely responsible for ensuring that it’s subcontractors maintain insurance coverage at levels no less than those required by applicable law and is customary in the relevant industry. 8.

INDEMNIFICATION: To the furthest extent allowed by law, including California Civil Code section 2782, CONTRACTOR shall indemnify, defend and hold harmless CITY and each of its officers, officials, employees, agents, and volunteers from any and all claims, demands, actions in law or equity, loss, liability, fines, penalties, forfeitures, interest, costs including legal fees, and damages (whether in contract, tort, or strict liability, including but not limited to personal injury, death at any time, property damage, or loss of any type) arising or alleged to have arisen directly or indirectly out of (1) any voluntary or involuntary act or omission, (2) error, omission or negligence, or (3) the performance or non-performance of this Contract .

CONTRACTOR'S obligations as set forth in this section shall apply regardless of whether CITY or any of its officers, officials, employees, agents, or volunteers are passively negligent, but shall not apply to any loss, liability, fines, penalt ies, forfeitures, costs or damages caused by the active or sole negligence, or the willful misconduct, of CITY or any of its officers, officials, employees, agents or volunteers.

Requirements Contract for Citywide Security Services
RFP No. 9686
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separate duty, independent of and broader that the duty to indemnify. The duty to defend as herein agreed to by CONTRACTOR expressly includes all costs of litigation, attorneys fees, settlement costs and expenses in connection with claims or litigation, whether or not the claims are valid, false or groundless, as long as the claims could be in any manner be causally connected to CONTRACTOR as reasonably determined by CITY.

The defense and indemnity obligations set forth in this section shall survive termination or expiration of this Contract.

9. PRECEDENCE OF CONTRACT DOCUMENTS: The order of precedence of documents shall be: (1) Rules and Regulations of Federal Agencies relating to the source of funds for this project; (2) Supplemental Agreements, Change Orders, or Contract the one dated later having precedence over another dated earlier; (3) Special Conditions; (4) General Conditions; (5) Scope of Work.

Whenever any conflict appears in any portion of the Contract, it shall be resolved by application of the order precedence.

10. FEDERAL IMMIGRATION REFORM AND CONTROL ACT OF 1986: As a material part of any contract for a City of Fresno project, every Contractor who has employees who will work on a City of Fresno project, is required to comply with all of the provisions of the Federal Immigration Reform and Control Act of 1986 (P.L. 99-603, 100 Stat. 3359). This requirement includes compliance with all of the employee documentation provisions. Furthermore, the Contractor will make any employee documentation required to comply with the Act immediately

Requirements Contract for Citywide Security Services
RFP No. 9686
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available to the City upon its request for each individual employee working on a City of Fresno project.

11. WORKMANSHIP GUARANTY: The workmanship of the services to be performed for the City by the Contractor will be in accord with t he Specifications, and where not specified, in accord with generally accepted standards.

12. ALTERATION OF TERMS: No alterations or variations of the terms of this Contract shall be valid unless made in writing and signed by both parties.

13. CONTRACT CHANGES: No changes or modifications to the Contract shall be made unless agreed to and signed by both parties. No prior, current or post award verbal agreement or agreements with any officer, agent or employee of the City shall affect or modify any terms or obligations of these Specifications or any Contract resulting from this procurement.

14. AMENDMENTS: The City of Fresno reserves the right to add, modify, or delete items from the Contract including Special Conditions or Scope of Work. Any changes shall be made only by means of a formal amendment signed by both the City and Contractor.

15. ASSIGNMENT: The Contract is personal to the Contractor and there shall be no assignment, transfer, sale, or subcontracting by the Contractor of its rights or obligations under the Contract without the prior written approval of the City. Any attempted assignment, transfer, sale, or subcontracting by the Contractor, its successors, or assigns, shall be null and void unless approved in writing by the City.

16. TERMINATION
BY CITY FOR NON-APPROPRIATION: In the event of non-appropriation relating to the Contract, City shall have the right to terminate the Contract at the end of any fiscal year of City, in the manner and subject to the terms specified in this paragraph. City shall endeavor to give written notice of such termination not less than sixty (60) days prior to the end of such fiscal year, and shall notify Contractor of any anticipated termination. For purposes of this paragraph, "fiscal year" shall mean the twelve-month fiscal period of City which commences on July 1 in every year and ends on the following June 30. For purposes of this paragraph, "non-appropriation" shall mean the failure of the City or City's governing body to appropriate money for any fiscal year of City sufficient for the continued performance of the Contract by City.

17. INDEPENDENT CONTRACTOR: In the furnishing of the services provided for herein, the Contractor is acting as an independent contractor. Neither the Contractor, nor any of its officers, associates, agents or employees shall be deemed an employee, joint venturer, partner, or agent of the City for any purpose. However, the City shall retain the right to verify that the Contractor is performing its respective obligations in accordance with the terms of the Contract.

Because of its status as an independent contractor, Contractor and its officers, agents and employees shall have absolutely no right to empl oyment rights and benefits available to City employees. Contractor shall be solely liable and responsible for all payroll and tax withholding and for providing to, or on behalf of, its employees all employee benefits including, without limitation, health, welfare and retirement benefits. In addition, together with its other obligations under this Agreement, Contractor shall be solely responsible, indemnify, defend and save City harmless from all matters relating to employment and tax withholding for and payment of Contractor’s employees, including, without limitation, (i) compliance with Social Security and

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unemployment insurance withholding, payment of workers compensation benefits, and all other laws and regulations governing matters of employee withholding, taxes and payment; and (ii) any claim of right or interest in City employment benefits, entitlements, programs and/or funds offered employees of City whether arising by reason of any common law, de facto, leased, or co- employee rights or other theory. It is acknowledged that during the term of this Agreement, Contractor may be providing services to others unrelated to City or to this Agreement.

18. GOVERNING LAW AND VENUE: The Contract shall be governed by, and construed and enforced in accordance with, the laws of the State of California, excluding, however, any conflict of laws rule which would apply the law of another jurisdiction. Venue for purposes of the filing of any action regarding the enforcement or interpretation of the Contract and any rights and duties thereunder shall be Fresno County, California.

19. COMPLIANCE WITH LAW: In providing the services required under the Contract, Contractor shall at all times comply with all applicable laws of the United States, the State of California and the City of Fresno, and with all applicable regulations promulgated by Federal, State, regional, or local administrative and regulatory agencies, now in force and as they may be enacted, issued, or amended during the term of the Contract.

20. SEVERABILITY: The provisions of the Contract are severable. The invalidity, or unenforceability of any one provision in the Contract shall not affect the other provisions.

21. INTERPRETATION: The Contractor acknowledges that the Contract in its final form is the result of the combined efforts of the parties and that, should any provision of the Contract be found to be ambiguous in any way, such ambiguity shall not be resolved by construing the Contract in favor or against any party, but rather by construing the terms in accordance with their generally accepted meaning.

22. ATTORNEY'S FEES: If either party is required to commence any proceeding or legal action to enforce or interpret any term, covenant or condition of the Contract, the prevailing party in such proceeding or action shall be entitled to recover from the other party its reasonable attorney's fees and legal expenses.

23. EXHIBITS: Each exhibit and attachment referenced in the Contract is, by the reference, incorporated into and made a part of the Contract.

24. MAINTENANCE OF RECORDS: Records of Contractor pertaining to the services hereunder shall be kept on a generally recognized accounting basis and shall be available to City or its authorized representatives upon request during regular business hours throughout the life of the Contract and for a period of three years after final payment and for the period of time required by law. In addition, all books, documents, papers, and records of Contractor pertaining to the Contract shall be available for the purpose of making audits, examinations, excerpts, and transcriptions for the same period of time. This section shall survive expiration or termination of the Contract.

25. RECYCLING: In the event Contractor maintains an office or operates a facility(ies), or is required herein to maintain or operate same, within the incorporated limits of the City of Fresno, Contractor at its sole cost and expense shall:

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(a) After award, immediately establish and maintain a viable and ongoing recycling program, approved by the City's Solid Waste Management Division, for each office and facility. Literature describing City recycling programs is available from City's Solid Waste Management Division and by calling City of Fresno Recycling Hotline at (559) 621-1111. (b) Immediately contact the Solid Waste Management Division at (559) 621-1452 and schedule a free waste audit and cooperate with such Division in their conduct of the audit for each office and facility.
(c) Cooperate with and demonstrate to the satisfaction of City's Solid Waste Management Division the establishment of the recycling program in paragraph (i) above and the ongoing maintenance thereof.

26. NOTICES: Any notice required or intended to be given to either party under the terms of this Contract shall be in writing and shall be deemed to be duly given if delivered personally or sent by United States registered or certified mail, with postage prepaid, return receipt requested, addressed to the party to which notice is to be given at the party's address set forth on the signature page of the Proposal in the case of the Contractor and at the address in the Special Conditions for mailing of invoices in the ca se of City, or at such other address as the parties may from time to time designate by written notice. Notices served by United States mail in the manner above described shall be deemed sufficiently served or given at the time of the mailing thereof.

27. BINDING: Subject to Section 15 of these General Conditions, once this Contract is signed by all parties, it shall be binding upon, and shall inure to the benefit of, all parties, and each parties' respective heirs, successors, assigns, transferees, agents, servants, employees and representatives.

28. WAIVER: The waiver by either party of a breach by the other of any provision of this Contract shall not constitute a continuing waiver or a waiver of any subsequent breach of either the same or a different provision of this Contract. No provisions of this Contract may be waived unless in writing and signed by all parties to this Contract. Waiver of any one provision herein shall not be deemed to be a waiver of any other provision herein.

29. CUMULATIVE REMEDIES: No remedy or election hereunder shall be deemed exclusive but shall, wherever possible, be cumulative with all other remedies at law or in equity.

30. NO THIRD PARTY BENEFICIARIES: The righ ts, interests, duties and obligations defined within this Contract are intended for the specific parties hereto as identified in the preamble of this Contract. Notwithstanding anything stated to the contrary in this Contract, it is not intended that any rights or interests in this Contract benefit or flow to the interest of any third parties.

31. EXTENT OF AGREEMENT: Each party acknowledges that they have read and fully understand the contents of this Contract. This Contract represents the entire and integrated agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations or agreements, either written or oral. This Contract may be modified only by written instrument duly authorized and executed by both City and Contractor.

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32. HEADINGS: The section headings in this Contract are for convenience and reference only and shall not be construed or held in any way to explain, modify or add to the interpretation or meaning of the provisions of this Contract.

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IV – SPECIAL CONDITIONS

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IV. SPECIAL CONDITIONS

1. Term of Contract

1.1 This Contract shall be in effect for one (1) year from the date of the Notice to Proceed.

The Contract may be extended, with the mutual written consent of both parties, for four (4) one-year increments with price increases/decreases in accordance with the provisions set forth herein, all other terms and conditions specified herein remaining the same. If either the City or Contractor elects not to extend the Contract, or upon expiration of the final one-year extension term, the Contractor shall aid the City in continuing, uninterruptedly, the requirements of the Contract, by continuing to perform on a temporary basis, when specifically requested to do so in writing by the Purchasing Manager, for a specified term not to exceed twelve (12) months. Such continuance shall be subject to price increases/decreases in accordance with the provisions set forth herein, and all other terms and conditions remaining the same as if the contract had been extended for such a temporary period by an amendment hereto.

2. Pricing Conditions

2.1 For twelve (12) months of the Contract , pricing will be fixed at the proposal pricing.

2.2 Ninety (90) days prior to the anniversary date of the Contract, the Contractor may submit proposed pricing revisions for the following year which will be subject to negotiation by the City at the City’s discretion. The Purchasing Manager of the City of Fresno shall be the authorized City agent in any such negotiation. Any proposed price revisions will be subject to the Purchasing Manager’s written approval before being implemented by the Contractor.

2.3 The Contractor must provide adequate documentation to substantiate any request for price increase. Unless otherwise approved by the Purchasing Manager, any increases in any unit prices included in this Contract shall not exceed the percent change for the U.S. Bureau of Labor Statistics Consumer Price Index (United States City Average for all Urban Consumers) for the contract year ending with the most recently published index. In the event that the index drops, the Contractor is required to pass on to the City an equivalent reduction in pricing.

2.4 If any particular needs arise at any time during the term of the Contract, the City reserves the right to request adjustments, modifications, or additions to services to the Contract.

3. Changes to Contract Documents

3.1 No changes or modifications to the Contract shall be made unless agreed to and signed by both the Contractor and the Purchasing Manager. No prior, current, or post award verbal agreement or agreements with any officer, agent, or employee of the City shall affect or modify any terms or obligations of the Specifications or any Contract resulting from this procurement.

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3.1.1 Any request for additional services beyond the original contract scope must be documented and submitted for approval via a formal contract change order. No additional services shall commence without a fully signed change order, with the exception of emergency call-outs (see Division V, item 28).

3.1.2 All change orders must be reviewed and approved by the Purchasing Manager.

The Contractor is not authorized to begin any additional services without the express written consent of the Purchasing Manager.

3.1.3 For emergency call-outs, see Division V, item 28.

4. Compensation for Security Services

4.1 Payment will be made to Contractor for serv ices within thirty ( 30) days after approval of each monthly invoice, based upon satisfactory completion of each week’s (or portion of a week’s) services during the subject month. The total payment for services shall not exceed the total amount shown on the Proposal Form for these services, unless there is an amendment to this Contract.

4.2 Payment will be made to the Contractor for those services which were authorized in writing by, and successfully completed to the satisfaction of the Contract Administrator.

No payment will be made for services not completed. The amount payable to the Contractor for house completed will be in accordance with the Proposal Form.

Payment: The Contractor shall invoice the City of Fresno in order to initiate the payment process. Invoices shall conspicuously display the City’s contract number and shall be submitted accordingly to each respective department.

Contractor hereby agrees not to assign the payment of any monies due Contractor from City under the terms of this Contract to any other individual(s), corporation(s) or entity(ies). City retains the right to pay and all monies due Contractor directly to Contractor.

5. Compensation Escalation Due to Changes In Minimum Wage

5.1 In the event the Contractor is required by a collective bargaining labor agreement, by California State Government, or by the Federal Government to increase the minimum wage, then the minimum wage and salary rates paid to the Contractor employees shall be subject to negotiation between the Contractor and the City of Fresno. Any wage rate increase will only apply to those security employees that are currently at the minimum wage rate.

5.2 In the event that negotiated changes in wages and salaries cannot be agreed upon by the City of Fresno and the Contractor, then the Contract may be terminated by the City in accordance with the General Conditions of this contract.

5.3 If the Contractor and the City of Fresno agree to a negotiated change in wages, the Contractor shall increase the minimum hourly wages and salaries paid to its employees performing services for only those positions that are affected.

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*Note: The Minimum wage rate in California is currently $16.00 an hour effective January 1, 2024. Proposers should consider wage rates when completing their proposal.

6. Other Contracts

6.1 The City of Fresno shall have the right to award other contracts for additional services not covered by this Contract, and the Contractor shall fully cooperate with such other contractors and coordinate schedules that are provided under other contracts. The Contractor agrees it shall have no claim against the City of Fresno for additional payment due to delays or other conditions created by the operation of other contractors.

The Contract Administrator will decide the priorities of service in order to secure the completion of the services if a dispute between contractors exists.

7. Notice to Proceed

7.1 The Contractor shall not commence any work, nor shall it enter the premises until it has received a written Notice to Proceed from the Purchasing Manager.

8. Contract Administrator

8.1 The City of Fresno designates the Fac ilities Manager of the General Services Department as the Contract Administrator, who shall act on behalf of the City with respect to all aspects of this Contract. The City shall promptly notify the Contractor in writing if the Contract Administrator is changed.

8.2 The Contract Administrator, or designated representative, shall have complete authority to require the Contractor to comply with all provisions of this Contract. The Contractor shall strictly and promptly follow the instructions of the Contract Administrator. The Contract Administrator’s decisions upon all questions, claims, and disputes will be final and conclu sive upon the parties of the Contract. The Contract Administrator shall exercise any discretionary authority in a reasonable manner.

8.3 The Contractor shall provide the Contract Administrator with free and easy access to inspect and measure the performance and progress of the services at all times. It is agreed that such inspections are not for the purpose of controlling or directing the services or employees of the Contractor, but to ensure that all services meet the requirements of the Contract.

8.4 The Contract Administrator shall decide any and all questions which may arise as to the conformance of and acceptability of tools, equipment, and all other materials and methods and procedures used in the performance of the services with regard to the requirements included herein. The Contract Administrator shall decide all questions which may arise as to the interpretation of the Contract Documents relative to the services and the fulfillment of the Contract on the part of the Contractor.

8.5 The Contract Administrator will determine the amount and quality of the several kinds of services performed and materials furnished which are to be paid for under the Contract.

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8.6 The Contract Administrator shall have the authority to require the Contractor to make temporary changes in the as signment of work, tasks and task frequencies if such changes do not affect the hourly rates contained on the Proposal Form. Such temporary changes shall not affect the amount of payment to the Contractor.

9. Change in Minimum Number of Weekly Routine Work Hours

9.1 The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

10. Contract Coordinator

10.1 The Contract Administrator shall designate a Contract Coordinator to monitor and inspect the performance and progress of the services provided under this Contract.

10.2 The Contract Coordinator has no authority to alter, waive, or revoke any provision of this Contract. Any failure of the Contractor to comply with the provisions of the Contract may be called to the attention of the Contractor Supervisor by the Contract Coordinator.

10.3 The Contract Coordinator shall have the authority to suspend the performance of the services and compensation to the Contractor until the Contract Administrator can decide any questions at issue.

10.4 The Contract Coordinator shall in no instance have the authority to act as foreman, or supervisor for the Contractor, and shall not interfere with the Contractor in the supervision or direction of the Contractor’s employees.

10.5 Any advice provided to the Contractor by the Contract Coordinator shall in no way be construed as binding upon the City of Fresno or release the Contractor from fulfilling the provisions of the Contract.

11. Performance of the Services

11.1 The Contractor shall be responsible for the complete and timely performance of all the services under this Contract and for all manner and type of supplies and materials of every description required to successfully perform all services under this Contract.

12. Nonperformance of Services

12.1 Services shall be considered not to have been performed when, in the judgement of the Contract Administrator, any one or more of the following conditions exists:
a. The services in an area were not performed in strict accordance with the Special Conditions and/or Technical Specification or were not performed at the specified frequency or were not performed during the specified shift. b. The services were not performed within the scheduled work shift. c. The employees performing the services had not received the specified training. d. The employee performing the services was not uniformed in accordance with the requirements of the Special Conditions.

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12.2 Services will be considered not to have been performed when, in the judgement of the Contract Administrator, any one or more of the following conditions exists:
a. The services were not performed in accordance with Project Performance Standards.
b. The services were not performed within the time period specified. c. The services as requested by written work order were not completed in its entirety.

13. Nonperformance of Services/Deductions

13.1 In the event of nonperformance of services by the Contractor, the Contract Administrator shall have the right to exercise one of the following options:
a. The City of Fresno shall correct the item of nonperformance by using another service provider, or by any means it deems necessary and reasonable. Direct cost incurred by the City for the correction of the item of nonperformance, including a reasonable amount for the cost of City employees involved in such correction, shall be deducted from payments made to the Contractor.
b. The City of Fresno shall allow the nonperformance to remain uncorrected and shall make a deduction from payments to the Contractor in accordance with the following paragraphs in this section.

13.2 For each instance of nonperformance of services as defined in this section, the Contractor will be assessed a penalty of $100 per day (in addition to any other applicable deductions for non-performance contained in this Contract), to be deducted from any payments to the Contractor, as long as the nonperformance continues to exist.

14. Statements and Invoices

14.1 The Contractor shall submit invoices fo r each monthly period. Those invoices not acceptable to the Contract Administrator shall be returned to the Contractor for correction and subsequent re-submittal for payment.

14.2 Invoices shall be payable within thirty (30) days after approval by the Contract Administrator.

15. Time Clocks

15.1 The Contractor shall furnish City approved means of time verification to record the security officer’s daily work hours.

16. Relief for Absenteeism and Vacation

16.1 The Contractor shall provide relief personnel for the Contractor employee positions as necessary and work overtime as necessary at no cost to the City of Fresno to ensure that the services are performed as required.

16.2 If the Contractor Supervisor is absent, the Contractor shall provide a competent replacement who has the authority to carry out the terms and provisions of the Contract.

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17. Labor Activity

17.1 The Contractor shall be responsible for its own labor relations with any trade or union representative about its employees and shall negotiate and be responsible for adjusting all the disputes between itself and its employees or any union representing such employees. Whenever the Contractor has knowledge that any actual or potential labor dispute is delaying or threatens to delay the timely performance of the services, the Contractor shall immediately give written notice thereof to the City of Fresno.

17.2 If any strike, boycott, picketing, work stoppage, slowdown or other labor activity is directed against the Contractor which results in the curtailment or discontinuation of the services provided hereunder, the City of Fresno shall have the right during said period to employ any means legally permissible to have the services provided including, without limitation, providing the service itself or contracting with another provider of security services and deducting the difference in cost from any future payments to Contractor.

In the event of a work stoppage by employees of the City or any of the City of Fresno’s other contractors affecting the site, the Contractor shall furnish the services required to keep the site in a secure condition acceptable to the City. In the event of danger to the employees of the Contractor, such services shall be performed by the Contractor’s management and supervisory employees in cooperation with the City of Fresno management employees.

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V – SCOPE OF WORK

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V. SCOPE OF WORK

1. General

The following requirements are intended to ensure the City of Fresno receives the type of service it desires. If you propose something different than required in the Specifications, you must include a written description with your Proposal, and include a description of how this would benefit the City.

2. Minimum Requirements

2.1 The Contractor must be licensed with the State of California, Department of Consumer Affairs, Bureau of Collection and Investigative Services, and hold a valid Private Patrol Operator’s License at all times during the Contract.

2.2 The Contractor must comply with the City of Fresno Municipal Code, Chapter 6, Article 12, and all other State or County laws that govern private patrols.

2.3 The Contractor must provide a detailed description of its employee recruitment, selection, background check, training and Security Officer Supervision programs in the Proposal.

2.4 The Security Company shall furnish officers with all equipment and accessories necessary to perform the required service, including, but not limited to, a motorized vehicle, cart, or mountain bike to be used in the performance of the safety security rounds, safety equipment, radios, cell phones and adequate rain gear.

2.5 The Contractor will provide Security Offi cers as requested by the City who will:

2.5.1 Be registered with the State of California Department of Consumer Affairs, Bureau of Collection and Investigative Services, and possess a valid "Guard Registration" card. Security Officers possessing temporary Guard Cards shall not be assigned to the site.

2.5.2 Security Officers shall have a minimu m of six (6) months’ work experience with the Contractor, unless otherwise approved by the City. Supervising Security Officers shall have a minimum of one year’s work experience with the Contractor, unless otherwise approved by the City.

2.5.3 Not carry firearms at any time while performing the unarmed security services under this Contract.

2.5.4 Meet all State requirements in the Powers of Arrest Training, pursuant to Section 7514.1 of the Business and Professions code. All security officers must be trained and pass the State's "Exercising the Powers to Arrest" (PC-837) test before being assigned to work at City Facilities.

2.5.5 Be certified in first aid, CPR, and AED.

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2.5.6 Be neat, clean and dressed in Security Officer uniforms (shirts and pants, no jeans) in such a manner as to be easily recognized and professional in appearance.

2.5.7 Be in good health and physically fit to control unusual situations and disturbances that may require strenuous physical activity.

2.5.8 Not report to duty while under the influence of alcohol or any drug.

2.5.9 Adhere to the procedures established by the Facilities Manager or designee.

2.5.10 Be goodwill ambassadors - be helpful, courteous and of assistance to visitors in giving directions, and assisting with first aid or emergency care.

2.5.11 Report any unusual occurrence including property damage. Any incident should be reported to the Facilities Manager and the [email protected] email.

Security Officers are responsible for filling out accident or incident reports for any accident or incident and for reporting such accident/incidents to management personnel as soon as possible. When the office is closed, the Security Officer will notify appropriate emergency personnel.

2.5.12 Carry a cellular telephone for communication with the Contractor and City Management.

2.5.13 Be supervised. The Contractor will have a supervisory or management employee available on-call 24 hours per day, 7 days per week. The supervisor/manager will make at least one site inspection per each shift.

2.5.14 Promptly notify the Facilities Manager or his designee in a written format acceptable to the City, of needed repairs, security, or safety concerns and/or damage to the facility observed during the performance of the Services. Any item of a critical, high priority or emergency nature will be verbally reported immediately upon discovery with written notification to follow prior to the end of the work shift.

2.6 If any Security Officer does not adhere to the above requirements, or does not follow the established procedures, the City will contact the Contractor for an immediate replacement.

In the event a Security Officer on duty is dism issed, the Contractor agrees to substitute another Officer.

2.7 In the event of any life threatening, violent, or exceptionally dangerous situation, contact Police, Fire or Paramedic services. Securi ty Officers present during such event shall participate in the investigative process which may include being interviewed by law enforcement.

2.8 The Contractor will provide evidence of its experience and knowledge in the operation of such a security system.

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2.9 A post order book (procedure orders) shall be provided to the City by the Contractor within 30 days of award of Contract to establish an acceptable protocol for security services to be used in Security Officer training.

3. Security and Conduct (Background Checks)

3.1 It is the Contractor's responsibility to co nduct background checks on all of its employees prior to assignment of the employee to work under this Contract, and to provide the City of Fresno with their findings upon request. The Contractor’s employees shall be subject to and shall at all times conform to the City of Fresno's security rules and requirements and shall cooperate with City Police and Management/Supervisory personnel. Any violations or disregard of these rules may be cause for denial of access to the City of Fresno's property.

3.2 At a minimum, the pre-employment background check for each of the Contractors employees must include:

x Prior employment reference checks
x Both felony and misdemeanor criminal records check for each location at which the prospective employee has resided during the past seven (7) years. x Driving records checks for all employees operating vehicles in the performance of the work under this Contract.

3.3 The City reserves the right to require the Contractor’s employees to undergo additional background checks, including a Department of Motor Vehicles - DL check, Department of Justice - Bureau of Criminal Identification (BCID) fingerprint check, and an FBI fingerprint check; such services; however, will be performed at no cost to the Contractor and paid by Facilities Management.

3.4 The Contractor’s employees during performance of these Services must conduct themselves in an orderly and safe manner. Fighting or engaging in horseplay, being under the influence of alcohol or drugs, or bringing alcohol or drugs onto City property, gambling, soliciting, stealing, taking pictures or bringing cameras or other photographic devices anywhere on City property, and any immoral or otherwise undesirable conduct will not be permitted, and the Contractor shall replace any employee immediately who engages in such conduct.

3.5 All Contractor personnel must wear a picture ID badge provided by the Contractor.

3.6 The Contractor’s employees must remain in their assigned work areas, except when taking an authorized
break in a designated area.

3.7 Firearms and/or explosives may not be brought onto the City's property.

3.8 The operation of the Contractor’s vehicles or private vehicles by the Contractor’s employees on the City’s property shall conform to posted regulations and safe driving practices.

3.9 Aisles, passageways, alleyways, driveways, entrances, or exits and access to fire protection equipment must be kept unobstructed at all times.

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3.10 Smoking in City buildings is not permitted. The City's restrictions with respect to smoking must be strictly obeyed; (See Exhibit C)

3.11 Contractor agrees to keep in strictest confidence all records and information of the City and anything observed by Contractor or its employees during the performance of the Services, except as absolutely necessary to the performance of the Services. The Contractor must take adequate measures to reasonably ensure the confidentiality of records, information and persons observed at City Facilities. Absolutely nothing that is observed, overheard or witnessed in any City Facility is allowed to be provided or shared with any third party(ies), agencies, or the press. All employees must be trained by the Contractor regarding the confidentiality of information prior to assignmen t in any City facility, and refresher training provided every six months.

3.12 The Contractor must notify the Contract Administrator immediately in the event there is the least suspicion of a breach of confidentiality by an employee of the Contractor.

3.13 The Contractor shall establish and maintain a comprehensive drug screening and monitoring program for all assigned employees. This program must include, at a minimum:

3.13.1 Mandatory pre-employment drug and substance abuse testing;

3.13.2 A program of continuous observation and verification whenever employee substance abuse is suspected. This program should be consistent with all aspects of the City of Fresno’s Policy on Drug and Substance Abuse (Administrative Order 2-25 of September 1, 2000), including specific guidelines on; (See Exhibit B)

Ɣ The need for drug and alcohol testing;
Ɣ The circumstances under which testing may be required; Ɣ The procedure for confirming an initial positive drug test result; Ɣ The consequences of refusing to undergo a drug and alcohol test; Ɣ Drug testing procedures and interpretive guidelines for positive/negative results (by substance);
Ɣ Contractor employee training as part of a Drug Free Awareness Program; Ɣ Supervisory training in identification of drug and alcohol abuse which constitutes reasonable cause for drug testing;
Ɣ The availability of employee counseli ng for drug or alcohol abuse. This program will include mandatory pre-employment drug testing, as well as a system of continuous observation an d verification whenever employee substance abuse is suspected. The Contractor will be required to furnish detailed guidelines for administering all aspects of this program to the Contract Administrator, including the professional qualifications and testing methodologies used by participating medical laboratories or agencies.

3.14 The City reserves the right to have any Security Officer replaced by the Contractor at the City’s sole discretion. The City’s decision will be final.

4 Training

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4.1 The Contractor shall provide each employee used in the performance of the Services with adequate training to competently perform the Services.

4.2 The Contractor shall maintain a training record for each employee. The training record shall show, as a minimum, the employee’s name, date of employment, the type and date of each training received, as well as the training instructor. The Contractor shall present such records for inspection upon request by the Contract Administrator. The Contract Administrator may, from time to time, monitor the Contractors training activities.

4.3 As a minimum, the Contractor shall prov ide each employee performing the services with instruction in the following subject areas prior to beginning work in any of the facilities under this Contract, and again during each six-month period during the employee’s tenure:

x Orientation to Security Operations
x Tools & Equipment - proper use and care
x Building Security procedures - access, lockdown, alarm systems x Security of law enforcement records and information

4.4 The City of Fresno shall have the option of making additional training materials available for the use of the Contractor related to these minimum requirements. The training materials shall remain the sole and exclusive property of the City of Fresno and shall not be removed from the site. Provision of any training materials by the City in no way relieves the Contractor from any responsibility for training its employees in the proper methods and use of tools and equipment or any other skills or knowledge needed by the empl oyees of the Contractor in order to comply with the Specifications.

4.5 If the City of Fresno elects to provide the Contractor with additional training materials, then the City shall provide any equipment necessary to present the additional training materials if Contractor does not otherwise require for its training materials.

4.6 If the City of Fresno elects not to provide the Contractor with additional training materials or it’s materials do not require special equipment not already available to Contractor, then the Contractor shall be responsible for providing any equipment necessary to present the training materials.

4.7 The time that each employee spends attending a training class shall not be applied to any minimum number of hours required for the performance of the services.

5 Supervision

5.1 The Contractor shall designate a Contract Supervisor, acceptable to the Contract Administrator, for this Contract. The Contract Supervisor shall be properly trained and qualified and shall have full authority to act for the Contractor at all times to carry out the provisions of this Contract.

5.2 The Contract Supervisor or Field Supervisor shall make a minimum of two (2) site visits per week to properly supervise the Contractor’s employees and shall also make site visits when requested by the Contract Coordinator or Contract Administrator.

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5.2.1 For City Hall, the Contract Supervisor shall be onsite during normal business hours and make a minimum of one (1) site visit per shift during non-business hours.

5.2.2 For the Municipal Services Center, the minimum number of site visits per shift is one (1).

5.3 The Contract Supervisor is responsible for providing direct supervision of the Contractor’s employees only.

5.4 The Contract Supervisor, to the satisfaction of the Contract Administrator, shall be capable of verbal and written communication in the English language and shall be able to adequately communicate with the Contractor’s workers and City representatives.

5.5 The Contract Administrator may require the Contractor to remove any Contract Supervisor if it is determined the individual is not performing the services in accordance with the terms and conditions of the Contract and if so required, Contractor shall remove such individual and provide a replacement.

5.6 The Contract Supervisor, or designee, shall be on-call at all times for emergencies and must be able to report within two (2) hours to any of the locations covered by this Contract.

5.7 The Contract Supervisor shall make themself available, as needed, to the Contract Administrator to discuss the performance of the Services or other provisions of this Contract.

5.8 The Contract Supervisor shall be adequately trained in the compliance of all applicable OSHA and other Federal, State and Local laws and regulations regarding the performance of the Services.

6 Area Assignments

6.1 The Contractor shall assign its employees to areas of work for the performance of services in accordance with the Area Assignments as defined in the Technical Specifications Section of this Contract.

6.2 Each employee shall be in their assigned area properly equipped and uniformed and ready to begin work at the beginning of the work shift and will remain in their work area during the entire work shift.

7 Organizational Chart

The Contractor shall prepare, keep on file, and furnish a copy of an organization chart to the Contract Administrator. Organization charts shall be updated whenever a change is made and shall show assigned work areas of each employee, by name, by position and by scheduled hours of work.

8 Shift Log

8.1 At the beginning of each work shift, the Contract Supervisor shall report, in writing, to the

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Contract Administrator any area assignments which are not filled.

8.2 The Contractor shall prepare, keep on file, and furnish a copy to the Contract Administrator by the end of each work shift, a shift report which includes the following information for the previous work shift:

8.2.1 A list of names of all personnel present for work, showing the name of each person for each Assignment and the number of hours worked by each person in each such Assignment, as certified by the Contractor’s time records.

8.2.2 A list of any incidents of significance involving the Contractor’s employees in the performance of the services and any action taken by the Security Officer.

8.2.3 Any special instructions pertaining to the next shift or daily duties.

9 After-Hours Escort Service

Periodically, the Security Officer may be requeste d to escort an employee to its vehicle.

The Security Officer should make every effort to do so if the service can be provided without leaving the MSC or City Hall property and doing so does not adversely affect other security activities.

10 Uniforms

The Contractor shall insure that all of its employees are clean, neat, and appropriately attired with uniforms and work shoes at all times during the performance of the Services.

11 Needed Repairs

The Contractor shall promptly notify the Contract Administrator in a written format acceptable to the Contract Administrator, of needed repairs and/or damage to fixtures of the facility site observed during the performanc e of the Services. Any item of a critical, priority, or emer gency nature will be verbally reporte d immediately upon discovery with written notification to follow prior to the end of the work shift.

12 Lost and Found Property

12.1 Any articles turned into the Security officer shall be logged into the Lost and Found Log, and a Lost and Found Property report completed, stating what was found, when, where, by whom, and their phone number.

12.2 If the article(s) is not claimed in a reasonable length of time, the article(s) will be turned over to Facilities Management for storage or disposal.

13 Key Control

13.1 The Contractor shall maintain security and confidentiality of the keys, key cards, and other entry devices and codes provided by the City of Fresno. The Contractor shall maintain a record of the key numbers issued to its employees.

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13.2 The Contractor shall not duplicate and shall not allow such items to be duplicated or removed from the work site.

13.3 Any such item which becomes lost, missing or stolen shall be immediately reported to the Contract Administrator by the Contractor. Should the Contractor lose or have stolen any keys issued to the Contractor by the City of Fresno, the cost of changing the locks or keys to the building, rooms, or areas accessible by the lo st or stolen keys will be deducted from the Contractor's monthly invoice to, and payment by, the City for Services performed under this Contract.

14 Security Keys

Gate keys will be made available to the Contractor.

15 Energy Conservation

The Contractor shall comply with all energy conservation practices of the City of Fresno, including but not limited to turning on and off lights in the most energy efficient manner.

16 Storage Facilities

The Contractor shall store its supplies, materials and equipment in storage areas designated by the Contract Administrator. The Contractor shall keep such areas clean and orderly at all times.

17 Employee Food Services

The Contractor shall not be allowed to bring on to the City of Fresno’s property any food or beverage catering vehicles, vending machines, or other serving facilities without prior written authorization from the Contract Administrator.

18 Telephone Service

18.1 The Contractor shall provide cellular phones to be worn at all times during the performance of the services by the on-site security officers.

18.2 Should the Contract Supervisor be away and unable to respond to telephone calls, another authorized person shall be designated to act for the Contractor.

18.3 The Contractor will provide a cellular phone for contact between the City and the day shift Security Officers.

19 Emergency Notification List

In all emergency situations, immediately notify your Field Supervisor, the required emergency services and the Facilities Manager and/or the Building Services Supervisor.

After business hours, use the Emergency Call List.

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EMERGENCY SERVICES
Fresno Police Department 9-1-1
Fresno Fire Department 9-1-1
Paramedics 9-1-1

20 Fire Procedures

During rounds, note and rectify, if possible, conditions detrimental to fire protection and personal safety. Findings and action taken shall be included in your Daily Activity Report.

When on rounds, take particular notice of the following:

1. Blocked, obstructed or defective fire doors, aisles, fire extinguisher, fire hoses and sprinkler valves. Aisles and passageways to firefighting equipment should always be clear of obstructions of any kind.

2. Observe that rubbish has been placed in appropriate containers and that full containers should be reported to Custodial Services.

3. Paint, oil-soaked rags, and sweepings should be stored in closed metal containers designed for this purpose.

4. Be alert for the presence of unattended equipment producing open flames, and when found, shut off the fuel source.

5. Be alert for the presence of heat producing equipment which has been left in operating condition. When found, disconnect the source of power.

6. Be alert for the presence of leaks. If a leak is found, immediately notify the appropriate person on the Emergency Call List, securing the leak if possible.

7. If odors are detected, seek out the source. It could be a hazardous condition.

21 In Case of Fire or Smoke

1. Call the Fire Department at 9-1-1

- Tell them the problem and location.

- Tell them where you will meet them, and have the doors open for them to enter.

- Direct them to the fire or smoke.

2. Be sure to follow the above procedure before an attempt, if any is made by you, to extinguish the fire.

3. If the fire is small and not in danger of spreading: Extinguish it by using a fire extinguisher or hose.

4. Immediately notify Facilities Management.

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22 Fire Alarm

If you hear the fire alarm sound:

1. Call the Fire Department at 9-1-1

- Tell them the problem and the building location.

- Tell them where you will meet them, and have the gate open for them to enter.

- If fire is present, direct the Fire Department to the fire.

2. Be sure to follow the above procedure before an attempt, if any, is made by you to extinguish the fire.

3. Contact Facilities Management.

23 General Emergency Procedures

In the case of vandalism, suspicious persons, trespass, workplace violence or other incidents requiring law enforcement assistance, the Security Officer should:

1. Contact 9-1-1
a. Tell them the problem and the location.

b. Get their ETA so that you will know what action you need to take in the interim.

c. Tell them where you will meet them.

2. Contact your Field Supervisor and Facilities Management.

When you need advice on how to handle a minor incident such as allowing access to the property:

1. Contact your Field Supervisor.

2. If not satisfactorily resolved, contact Facilities Management.

In the case of a building emergency such as a plumbing leak, power failure, etc., contact Facilities Management. If after hours, see the Emergency Call List.

24 Bomb Threats

It is possible that calls may be received by the Security Officer reporting a bomb or other destructive device. The Security Officer should:

1. Attempt to keep the caller on the line as long as possible.

2. Attempt to notify someone of the nature of the call without the caller’s knowledge.

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3. Attempt to get and write down the following information:

a. Type of device (explosive or incendiary).

b. Location of device.

c. Reason for placing device.

d. Type of detonator (timer, fuse, motion, etc.).

e. If a timed device, when is it set to explode.

f. Physical description of device.

As well as attempting to get the above information, the Security Officer should record:

1. Exact time the call was received.

2. If at all possible, the exact words the caller used during the conversation.

3. Other details about the call (See Bomb Threat Report Form).

As soon as the call is terminated, the Security Officer should contact 9-1-1 and follow their instructions. Immediately following, contact the Facilities Manager. As soon as possible, the Security Officer should write a complete report of all the information received.

25 Immediate Discharge Offenses for All Locations

1. Refusing to follow instructions from authorized persons.

2. Creating a disturbance on City property.

3. Intentionally reporting false information.

4. Misusing or destroying City or employee property or removing such property without permission.

5. Bringing narcotics or alcoholic beverages onto City premises or consuming them on City premises or reporting to work under the influence of narcotics or alcoholic beverages.

6. Disorderly or immoral conduct.

7. Sleeping while on duty.

8. Smoking while in the building.

9. Irregular attendance without permission or repeated tardiness.

10. Inefficiency or negligence in the performance of duties.

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11. Permitting avoidable waste of material or supplies.

12. Violation of safety, security or telephone/radiophone practices.

13. Failure to report to the Field Supervisor and Facilities Manager any incident or accident occurring at MSC or City Hall.

14. Discourteous treatment of the public, press or City and/or fellow employees.

26 Vehicles

26.1 The use of automobiles, golf carts, low speed vehicles, and off-road vehicles shall comply with all California Vehicle Code requirements.

26.2 If a vehicle becomes non-operable, either planned or unplanned, for more than 1 day, Contractor shall promptly provide alternative transportation within 1 business day.

26.3 Vehicles shall be prominently labeled as a security vehicle.

26.4 Vehicles shall include flashing hazard safety lights consistent with the identification as a security vehicle.

27 Golf Cart Usage

Golf carts must be equipped with hazard flashers and prominently labeled as a "Security" vehicle.

28 Emergency Call-Outs and Additional Services

The City requires the ability to call upon the Contractor for additional services on short notice, particularly in response to emergency situations. The following provisions apply:

1. Emergency Call-Outs: At the request of the who, the Contractor must be capable of responding to emergency situations and providing additional security officers and services at a moment’s notice, prior to the execution of a formal change order.

2. Response Time: The Contractor must ensure that security officers can be dispatched and arrive at the specified location within 30 minutes of receiving the emergency call-out request.

3. Service Continuity: The Contractor shall ensure that the additional security services are seamlessly integrated with ongoing operations, minimizing any disruption to regular activities.

4. Pre-Authorization: While a formal change order may not be immediately executed, the Contractor shall keep detailed records of all emergency call-outs

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and services rendered. These records must be submitted to the City within 2 business days of the incident for review and subsequent authorization.

5. Communication: The Contractor must maintain open lines of communication with the Contract Administrator during an emergency situation to ensure clarity and coordination of efforts.

6. Cost Management: The Contractor agrees to apply the pre-determined rates for emergency call-outs and additional services as outlined in the contract. Any deviations from these rates must be pre-approved by the City.

29 Notification of Maintenance and Repair Needs

The Contractor shall be responsible for promptly notifying Facilities Management of any observed maintenance and repair needs. This includes, but is not limited to, issues such as malfunctioning gates, power outages, security light failures, and damage to fences. The following provisions apply:

1. Observation and Reporting: Security Officers must be vigilant in observing the condition of the property and facilit ies during their patrols. If they notice any maintenance or repair needs, they are required to report these issues promptly to Facilities Management.

2. Immediate Reporting of Security Issues: If the observed problem involves the security of the property or facility, such as malfunctioning gates, loss of power, loss of security lights, or damage to fences, security personnel must report the issue immediately to Facilities Management.

3. Reporting Procedure: Security Officers shall follow the established reporting procedure, which includes:

x Notifying Facilities Management immediately via phone. x Documenting the issue in their daily activity log.
x Submitting a written report deta iling the observed issue, time of observation, and actions taken.

4. Follow-Up: Security Officers are expected to follow up on reported issues to ensure that they have been addressed and resolved. Any delays or lack of response from Facilities Management should be escalated to the appropriate supervisor.

5. Training and Accountability: The Contractor must ensure that all Security Officers are trained on the importance of observing and reporting maintenance and repair needs. They must also be held accountable for compliance with these reporting requirements.

6. Communication with Faci lities Management: Regular communication and coordination between security personnel and Facilities Management are

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essential to maintaining the safety and functionality of the property and facilities.

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Section I – Municipal Services Center

The Municipal Services Center (MSC), including Fresno Area Express (FAX) Maintenance Yard, is approximately a 38-acre site consisting of 19 buildings/shops and 11 shelters (Reference Exhibit A). Four departments/divisions occupy buildings with approximately 850 employees assigned to the site. All departments/divisions have various work hours. FAX has crews working 24/7. Solid Waste and Fleet crews work various hours Monday through Saturday. Most office staff work between the hours of 7:00am and 6:00pm.

The City wishes to provide security for this site to ensure the safety and well-being of the facilities, employees, equipment and public.

SECURITY OFFICE

The City of Fresno will provide, at no expense to the Contractor, a gate kiosk at MSC equipped with furniture, to be used by Contractor exclusively in the performance of the services defined in this Contract.

ELECTRONIC TOUR MONITORING SYSTEM

The Contractor will provide and install a comput er based electronic t our monitoring system throughout the MSC at key exterior locations in order to verify regular security patrol rounds and work times of their Security Officers. These tra cking stations will also be used by the Security Officer to electronically record the status of each area and any significant events. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS

The Contractor shall assign its employees to shifts for the performance of Services in accordance with the Minimum Requirements as defined in the Technical Specifications.

Each Security Officer shall report to the Security office at MSC, properly uniformed and ready to begin work at the beginning of the assigned work shift.

The proposed shifts and number of security employees assigned to perform services at MSC shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

Main Gate (E Street)
Monday - Friday 04:30 - 18:00 2
Monday - Friday 18:00 - 04:30 1
Saturday - Monday 04:30 -04:30 1
Fresno Area Express Bus
Entrance (G Street)
Monday – Friday 04:00 – 01:00 1
Saturday & Sunday 05:00 – 21:00 1
Fresno Area Express
Employee Entrance (G Street) Monday – Friday 09:00 – 17:00 1

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The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS

Security services for holidays will be required for the MSC.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

CELLULAR PHONE

The Contractor will provide a cellular phone to the MSC Security Officer(s) for a means of communication between them and the City.

CONTRACTOR’S ACCESS

MSC access routes, entrance gates or doors, parking, and storage areas, etc., and any imposed time limitations shall be designated by the Contract Administrator. The Contractor shall conduct its operations with strict observation of the access routes and other areas established as described above.

The Contractor shall ensure that under no circumstances shall any of its employees enter or move upon any area not authorized by the Contract Administrator for access by the Contractor.

MSC ON-SITE SECURITY PROCEDURES

MSC ACCESS CONTROL

For the MSC, normal business hours are considered to be Monday through Friday, 4:30am to 6:00pm, with the exception of Holidays listed above. However, some departments within the MSC operate outside of those business hours.

Monday through Friday the Security Officer will:

a. Verify that each vehicle approaching the gate is a City vehicle or the driver possesses the appropriate parking pass or City identifica tion. If not, they will inquire who the person is wishing to see, and a phone call will be made to that person verifying entry

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should be granted. There will also be a list provided by the Contract Administrator of people who have been pre-approved for entry by the various departments. Verification of parking passes or city identification must occur outside the guard shack. At no times will be acceptable to verify this informat ion through the windows of the guard shack booth.

b. 6:00PM - Close El Dorado Street gate, check and secure all other gates.

c. 4:30AM - Open El Dorado Street gate.

d. Log in all Community Service workers. Community Service workers park off site and walk on to the property.

e. From 7:30 AM to 8:30 AM, 12:00 PM to 1:00 PM, and 4:30 PM to 5:30 PM, the second guard will patrol the perimeter fence line from the street side on G Street and El Dorado to increase safety for City employees who park on the street.

Facilities Management can adjust these r equirements as needed. During all other normal business hours, the second guard will perform safety/security rounds as outlined once per hour.

On Saturday and Sunday, the El Dorado gate remains locked all day. The Security Officer will:

a. Perform safety/security rounds as outlined and otherwise be posted in the guard shack monitoring vehicles and pedestrians entering and leaving the property.

The Fresno Area Express Bus Entrance (G Street) gate remains closed at all times. The Security Officer will:

a. Monitor vehicle traffic entering from the G Street entrance, opening the gate for FAX buses and FAX supervisors only.

The Fresno Area Express Employee Entrance (G Street) gate remains closed at all times. The Security Officer will:

a. Monitor vehicle traffic entering from the G Street entrance, opening the gate for FAX employees with FAX (Department of Transportation) parking permits.

CONTRACTOR TRAFFIC

The Security Officer will be notified by Facilities Management of any Contractor working on the property during non-business hours.

Security officers are required to check the identification of all Contractors entering the property to perform work during non-business hours.

Contractors performing work on the property during non-business hours are required to sign in and out on the After-Hours log.

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VECHICLE CONTROL

NON-BUSINESS HOURS

No visitors or relatives are allowed on the property after regular business hours unless specifically authorized or escorted by an authorized City representative.

Departments will notify the Security Officer of any visitors authorized to enter the property after hours. A list of authorized Community Service workers will be posted in the guard shack. All Community Service workers park off-site and walk to their work location.

It is the responsibility of the Security Officer to lo g all visitors authorized to enter the property during non- business hours.

Anything that appears to be suspicious is to be reported to the Field Supervisor and/or the Police Department immediately.

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

SAFETY/SECURITY ROUNDS

Security checkpoints will be established throughout the MSC to protect against fire, theft, vandalism, and unauthorized entry. The Security Officer will make a complete round checking all security checkpoints utilizing Security pr ovided transporta tion with appropriate safety lighting, vehicle markings, and spotlights as necessary.

On the first round of each shift, the Security Officer will personally check all doors and gates to make certain they are properly secured. The Security Officer must ensure that any door found unlocked after hours is promptly locked. The Security Officer will patrol the parking lots and perimeter fences.

The Security Officer should look for all possible fire and safety hazard; equipment left running, or anything out of the ordinary. Any suspicious acts are to be reported to the Police Department and Facilities Management.

If any incident occurs causing the Security Offi cer to miss several checkpoints or a complete round, give a full explanation in the Daily Report. If the Security Officer is unable to make a round due to illness or injury, call the Field Supervisor and request relief be provided.

No food or drink is to be consumed during safety/security rounds.

Cell phone usage while on rounds or in the guard shack is to be limited to work related calls.

Absolutely no smoking in the guard shack or while on rounds.

Security Officers are prohibited from having port able televisions or radios and from using cell phones for personal phone calls and texts while on duty.

MAPS AND CHARTS

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1. Site plan attached. (Exhibit A)

2. Emergency Call List showing emergency notification extension numbers and cell phone numbers of key City Personnel will be provided.

INVOICING

Invoices for this part of the security contract should specifically reference “MSC” and should be sent to:

City of Fresno
Facilities Management Division
Attn: Accounts Payable
2101 G Street, Building C
Fresno, CA 93706

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Section II – City Hall

City Hall is a five-story, 201,000 square foot bu ilding with an adjacent utility structure. The building houses approximately 600 employees. Normal business hours are 7:00AM to 6:00PM, Monday through Friday. The City has installed two leased magnetometers, as well as a leased baggage scanner, at the 1
st floor font entrance of City Hall. Four hand-held scanners are also in use. Proposers must include the lease or sale of the same or similar equipment as part of their proposals. Public access is limited to this entrance and everyone entering must be screened.

The City wishes to provide security for City Hall to ensure the safety and well-being of the facility, its employees, and the public.

ELECTRONIC TOUR MONITORING SYSTEM

The Contractor will provide and install a computer based electronic tour monitoring system throughout City Hall at key interior and exterior locations in order to verify regular security patrol rounds and work times of their Security Officers. These tracking stations will also be used by the Security Officer to electronically record the status of each area and any significant events.

A “Detex Clock and Key” type system is not an acceptable level of monitoring.

MAGNETOMETERS, BAGGAGE SCANNER, & HAND HELDS

The Contractor will provide and install two walk-through magnetometers, one baggage scanner, and four hand-held scanners at the entrance of City Hall. Options for leasing or buying the equipment must be included in the proposer’s response to this RFP.

The proposed equipment must meet or exceed the equivalent characteristics and specifications of the below listed models, which are currently in use at City Hall. The equipment lease must include all regular maintenance and upkeep of the equipment.

Two (2) Walk-Through Magnetometers, L3 Security Protocol PD 6500i One (1) Baggage Scanner, Smith’s Detection HI-SCAN 755i Four (4) Hand Helds, Garrett Super Scanner V

SHIFT ASSIGNMENTS

The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

Each Security Officer shall report to the Security office in City Hall, properly uniformed and ready to begin work at the beginning of the assigned work shift.

The proposed shifts and number of security employees assigned to perform services at City Hall shall be as follows unless otherwise approved in writing by the City:

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Posts Days of Operation Shift Hours Guards

Supervisor Monday - Friday 08:00 - 16:30 1
Armed Guard
(Screening Team) Monday - Friday 06:45 – 18:15 1
Unarmed Guard
(Screening Team) Monday - Friday 06:45 – 18:15 3
Camera Operator Monday - Friday 0700 – 18:00 1
Interior Patrol Monday - Friday 16:00 – 08:00 1
Saturday & Sunday 08:00 – 08:00 1
Exterior Patrol Monday - Friday 07:00 - 07:00 1
Saturday & Sunday MID - 07:00 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS

Security services for holidays will be required for City Hall.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

CELLULAR PHONE

The Contractor will provide a cellu lar phone to the City Hall Security Officer(s) as a means of communication between them and the City.

PARKING

The City may elect to provide the Contractor with up to four (4) parking passes for use in the Promenade Lot.

CITY HALL SECURITY SERVICES PROCEDURES

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City Hall entrances are unlocked from 7:00AM until 6:00PM, Monday through Friday.

Departments are responsible for opening and closing (unlocking/locking) their individual office areas to permit public and employee access unless otherwise stated in these procedures.

Security Officer to unlock the following door:

“P” Street first floor entrance - 7:00 AM
• Turn on lights in first floor display cases and other designed areas • Raise the flags
• Check the fountain
• Check perimeter of building and under the staircase for transients or suspicious persons
• Deliver newspapers to the individual departments

Public Meeting Rooms and the Council Chambers remain locked except for scheduled meetings.

Rooms are unlocked 15 minutes prior to meeting start time.

Turn on first floor display case lights by 7:00AM.

Secure Utilities Billing lobby doors at 5:00PM. Security Officer will remain in the Utilities lobby until all customers have completed their transactions and the lobby is clear, then proceed to the Development Department, secure the lobby doors and remain in the lobby until all customers have completed their transactions, the lobby is clear, and the cashiers have closed out their drawers.

Lower flags by 5:45 PM. In the event of rain or high wind, lower flags as soon as possible. Secure all entrances by 6:00 PM: Lock the following doors:

x “P” Street first floor entrance

Turn off the lights in the first-floor display eases, and other designated areas.

NON-BUSINESS HOURS:

6:00PM to 7:00AM Monday through Friday
24 Hours SATURDAY, SUNDAY AND HOLIDAYS

PROCEDURES

Regular “rounds” of the exterior of City Hall and parking areas will be made by the officers during the established shift. Rounds will be conducted either on foot or using a golf cart provided by the contractor. The golf cart must be equipped with hazard flashers and prominently labeled as a "Security" vehicle. Each officer is to make a complete round, checking all areas every half-hour.

Each officer will vary the direction taken from round to round to observe as much of the metered parking as possible. Do not set a pattern that could easily be discerned by others.

The officer should report any unusual occurrence including property damage, thefts, or acts of vandalism. Any such incident should be observed and immediately reported to the Supervisor on duty, who should immediately contact the Fresno Police Department and report the criminal act in progress.

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The Contractor shall provide all incident reports, by email, to Facilities Management staff.

In the event of any lift threatening, violent, or exceptionally dangerous situations, contact the Fresno Police Department immediately.

The Contractor will have a supervisory or management employee available on-call 24/7. The Supervisor/Manager will be onsite at all times during business hours and make at least one site inspection per 8-hour shift during non-business hours.

In inclement weather, the routes may be serviced either by walking or by an alternative mode of transportation, such as a scooter or other vehicle.

The City reserves the right to have officers replaced who do not meet dress and attitude standards.

The City’s decision will be final.

ACCESS CONTROL

The contractor shall abide by Resolution No. 2022-097 or any subsequent Resolution.

The contractor shall track any individuals who have been deemed to be restricted from City Hall by the City Manager. If available, a picture of each individual will be hung in the security office, out of the view of the public. Security shall be provided instructions on how to handle each situation on a case by case basis.

When security is contacted by the armored vehicle staff alerting them that they are at the loading dock entrance, security personnel shall meet them at that entrance and escort them to the Utilities, Billing and Collections door off of the south hallway. When the armored vehicle staff are ready to exit the building, security personnel will escort them back out.

EMPLOYEE TRAFFIC

All employees are required to scan their badge to enter City Hall, regardless of the time of day.

All badges must be checked and verified. Employees entering or leaving during non-business hours must be logged in or out on the After-Hours Log. This applies to all employees, regardless of how well the Security Officer may know the employee or their status with the City. The south hallway entrance is deemed to be an employee entrance. Each employee must swipe their badge to enter. No “tailgating” is allowed, meaning one employee scanning their badge and another person walking through the entrance behind them without scanning a badge. Security will need to monitor the cameras to watch for this behavior. If noticed, security will approach the individual as quickly as possible and ask them to scan their badge. If they do not have a badge, they will be escorted to the screening area where they will be subject to full screening.

CONTRACTOR TRAFFIC

The Security Officer will be notified by Facilities Management of any Contractors working in the building during non-business hours. Security Officers are required to check the identification of all Contractors entering the building to do work during non-business hours. Contractors

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performing work in the building during non-business hours are required to sign in and out on the After-Hours Log. (See Exhibit D)

AFTER HOURS MEETINGS AND EVENTS

The Security Officer will be notified by email of any meetings or events being held in the building during non-business hours. The Security Officer will not be required to check identification or log in persons attending after-hours meetings or events. If the meeting is a public notice meeting, the main entrance of the building (“P” Street - first floor), will remain open during the duration of the meeting and all members of the public entering will be screened. The “P” Street second floor doors will be set to egress only. If the meeting is not publicly noticed, the main entrances will be locked 15 minutes after the meeting has started.

NEWS MEDIA RELATIONS AND BUILDING ACCESS

NEWS MEDIA RELATIONS

Representatives of the media, (press, radio and/or TV) can be expected to visit City Hall on a regular basis. Proper control of media personnel and dissemination of information is imperative.

No information should be released by the Security Officer to any representative of the news media.

Only City Hall Management may release information.

NEWS MEDIA BUILDING ACCESS

BUSINESS HOURS

The media is authorized to enter public spaces only (Council Chambers, Public Meeting Rooms, lobbies, restrooms, etc., as described under Visitor Control), unless they are invited and escorted into an interior office area by a department or division manager, their designee, or a council member or their assistant.

The Security Officer shall not provide media access to any internal office areas without specific approval of either the Facilities Manager or the City Manager.

NON-BUSINESS HOURS

When the building is locked down, the media is not allowed in the building except by prior arrangement when approved by the Facilities Manager, the City Manage r or when they are accompanied by a department or division manager, their designee, or a council member or their assistant, and taken to the individual’s work area or conference room.

When a public noticed meeting is in session, the media is authorized to enter public spaces only (Council Chambers, Public Meeting Rooms, lobbies, Restrooms), unless they are invited and escorted into an interior office area by a department or division manager, their designee, or a council member or their assistant.

If a member of the media gains unauthorized access to the building, the Security Officer will request they leave and escort them out of the building. If they refuse to cooperate, contact the

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Police Department and ask them to remove the individual(s).

VEHICLE CONTROL

NORTHEAST RECEIVING DOCK

Delivery trucks are permitted to enter the rece iving dock area only during business hours. If possible, delivery and pick-up activity should be monitored by the Security Officer.

Only Facilities Management and ISD vehicles ar e permitted to enter and park in the designated parking spaces without prior approval. Delivery and Vendor vehicles will need to call Security for access to the Receiving Dock area. Security personnel are not allowed to park their personal vehicles in this area during both business and non-business hours.

PARKING LOT MONITORING

During exterior patrol rounds, the Security Officer will patrol the north and south parking lots, and the “Q” Street Official City Vehicle parking zone. Any suspicious acts are to be reported to the Police Department and Facilities Management.

VISITOR CONTROL

BUSINESS HOURS
Visitors are allowed access to all public areas in the building. The public areas are:
x First, second, third and fourth floor lobbies
x Public counter areas in Human Resources (Personnel), Utilities, Business Tax, Development, Code Enforcement, Parking and Traffic.
x Reception rooms of the Mayor/Council/Manager, City Attorney, City Clerk, Finance Administration, Development Administration, and Public Works Administration x Cafe and Cafe Bar Annex
x Council Chambers during public meetings.

Visitors are not allowed in any other areas unless specifically authorized or escorted by an authorized City employee from that area.

The Security Officer shall be courteous when dealing with visitors, giving directions and assistance whenever necessary and shall comply with requests made by City staff to monitor suspicious persons.

NON-BUSINESS HOURS
No visitors or relatives are allowed in City Hall after regular business hours unless attending a City meeting, public meeting or event (See Access Control - After Hours Meetings), or specifically authorized or escorted by an authorized City Hall representative.

It is the responsibility of the Security Officer to log all visitors and employees authorized to enter the building during nonbusiness hours.

Anything that appears to be suspicious is to be reported to your Field Supervisor and/or the Police Department immediately.

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SAFETY/SECURITY ROUNDS

Security checkpoints will be established throughout City Hall to protect City Hall against fire, theft, vandalism, and unauthorized entry. The Security Officers are to make a complete round checking all security checkpoints.

On the first round of each shift, the Security Officer should personally check all designated doors to make certain they are properly secured. When making rounds, take your time and be thorough.

The Security Officer should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary.

If any incident occurs causing the Security Office r to miss several checkpoints or a complete round, give a full explanation in the Daily Report. If the Security Officer is unable to make a round due to illness or injury, call the Field Supervisor and request that relief be provided.

All breaks and lunches are to be taken in the Security office or in the Snack Bar or the Snack Bar Annex. No food or drink is to be consumed during safety rounds or in the screening area.

Absolutely no smoking in the building by anyone.

Security officers are prohibited from having portable televisions or radios and from using cell phones for personal phone call or texts while on duty.

SPECIAL INSTRUCTIONS

PETS OR ANIMALS
No pets or animals are allowed in the building except Service Animals, unless specifically authorized by Facilities Management. When engaging a person with a possible service animal, only the following two questions may be asked:

1. Is this a service animal required for a disability?

2. What work or task is the animal trained to perform?
Do not ask for certification or proof of training.

CITY COUNCIL MEETINGS

Various concerned groups, organizations and individuals, as well as the press, monitor City meetings and business. These people should be treated with courtesy at all times. However, if a disturbance is caused by anyone, take the following action:

IF IN THE AUDIENCE:

1. Make your presence known and ask the parties to please keep their voices down.

2. If they comply, back off, continue to observe them, but do nothing to aggravate the parties.

3. If they do not comply, ask them again to cooperate, or they will be asked to leave the building.

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4. If you feel that the person or persons may become violent, or if they refuse to cooperate and continue to create a public disturbance, immediately notify your Field Supervisor and the Police Department.

On days where Council meetings are being held, a guard is required to be posted at the second- floor glass doors for the entirety of the meeting. The doors are to be set to egress only, barrier will be moved, and the guard will ensure that nobody enters through those doors.

COUNCIL CHAMBERS

The Council Chambers will remain locked at all times unless Council is in session, a meeting is being held, or a tour group is being escorted through the Chambers by the Security Officer or other person authorized to conduct tours through the Chambers. There is no food or drinks allowed in Council Chambers. If you see someone with food or a drink, make them aware of the rule and ask them to remove it from the room.

COUNCIL CHAMBER BALCONY

The Council Chamber Balcony, which is accessed from the third-floor lobby, will remain locked at all times unless requested by the City Manager, Mayor, City Clerk, or Facilities Management.

Normally, the balcony is only unlocked for overflow meetings, Council meetings, or when the City conducts building tours.

PANIC BUTTONS

The public counters have panic buttons installed which employees are directed to use in case of an emergency. When activated, the panic button will show in the security office and immediately contact Fresno Police Department for response. If a Security Officer is notified an employee accidentally pressed the panic button, they shall immediately contact Fresno Police Department to cancel the call. A Security Officer shall then reset the button.

PROPERTY REMOVAL CONTROL

No one is allowed to remove City property or City records from City Hall without proper authorization. Employees and citizens are authorized to remove their own personal belongings.

If the Security Officer has reason to believe a person may be removing City property, they should challenge the person, asking persons identification and who authorized the removal of the item.

This information and a description of the item(s) should be recorded on an Incident Report Form and City Hall management notified.

If the Security Officer has sufficient reason to believe that the person is not authorized to remove the item(s), they should attempt to detain the person immediately notifying Facilities Management, and, if necessary, the Police Department. The use of tactfulness and good judgment is extremely important. Give the person every reasonable opportunity to show they are authorized to remove the property, including calling other City officials to confirm authorization for removal.

MAPS AND CHARTS TO BE PROVIDED

1. Floor diagrams indicating locations of all fire extinguishers.

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2. Floor diagrams indicating any electrical or shutoff for gas or electrical panels.

3. Evacuation routes for each floor.

4. Exterior door locations and designations.

5. Fire alarm panel instructions.

6. Telephone system instructions.

7. Emergency Call List showing emergency notification extension numbers and home telephone numbers of key City personnel.

ENERGY CONSERVATION

City Hall is an energy efficient building designed to save on energy and utility costs.

To maximize the building’s energy efficiency and to avoid unnecessary energy costs, the Security Officer is required to monitor the buildings lighting levels, turning off all lights (key switched and display case lights) after business hours.

The building is equipped with “emergency lights” which stay on for 24 hours. The light level provided by the emergency lights is sufficient for conducting security rounds.

INVOICING

Invoices for this part of the security contract should specifically reference “City Hall” and should be sent to:

City of Fresno
Facilities Management Division
Attn: Accounts Payable
2101 G Street, Building C
Fresno, CA 93706

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Section III – Santa Fe Depot Station

Santa Fe Depot Station is a two-story structure located at 2650 Tulare Street, Fresno Ca. The City leases to AMTRAK 6,500 square feet of space and Greyhound 1,953 square feet of space on the first floor of the Station for the operation of a rail passenger station, a bus passenger station and related business operations, including ticketing, waiting area for passengers, related mail, package, baggage, and express services and offi ce, mechanical and/or engineering facilities, connecting bus service and operations incidental to AMTRAK’s and Greyhound’s businesses.

AMTRAK normal business hours are 6:00AM to 10:00PM, Monday through Sunday. Greyhound normal business hours are 12:00AM to 11:59PM Monday through Sunday.

The City wishes to provide security patrol services primarily for the portion of the property which is not leased to AMTRAK or Greyhound; including security services for “Common Areas” to ensure the safety and well-being of the facility, its employees, and the public. The common areas of use between the City and AMTRAK include sidewalks, plazas, driveways, and other public portions of the property delineated as “Common Area” on Exhibit E. The City also wishes to provide patrol services for the Promenade Lot, which is located next to the Santa Fe Depot Station, across the railroad tracks. Regular “rounds” of the Santa Fe Depot Station and Promenade parking lot will be made by the officers during the established shift. The patrol services will be conducted either on foot or using a golf cart provided by the contractor. The golf cart must have a capacity for up to four individuals and comply with California Vehicle Code CVC 21115.1. Additionally, it must be equipped with hazard flashers and prominently labeled as a "Security" vehicle. Each officer is to make a complete round, checking all areas every half-hour.

ELECTRONIC TOUR MONITORING SYSTEM

The Contractor will provide and install a computer based electronic tour monitoring system at Santa Fe Depot Station and in the Promenade lot in order to verify regular security patrol rounds and work times of their Security Officers. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS

The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

Each Security Officer shall report to the Security office in City Hall, properly uniformed and ready to begin work at the beginning of the assigned work shift.

The proposed shifts and number of security employees assigned to perform Services at Santa Fe Depot Station shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

Santa Fe Depot Monday - Sunday 22:00 - 07:00 1

The Contract Administrator shall have the right to increase or decrease the required minimum

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number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS

Security services shall be performed by foot patrol or by golf cart to protect Santa Fe Depot Station and the Promenade Lot against fire, theft, vandalism, unauthorized entry, and keep unauthorized people off property. The Security Officers shall consistently patrol the property during the work shift.

On patrol rounds, the Security Officer should personally check all designated doors to make certain they are properly secured. When making rounds, take your time and be thorough. The Security Officer should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary.

Patrol rounds will be for exterior patrol.

If any incident occurs causing the Security Officer to miss a patrol round, give a full explanation in the Daily Report. If the Security Officer is unable to make a round due to illness or injury, call the Field Supervisor and request that relief be provided.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking while on duty.

Security officers are prohibited from having portable televisions or radios and from using cell phones for personal phone calls or texts while on duty.

PROCEDURES

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

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In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervisory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

AFTER-HOURS ESCORT SERVICE

Periodically, the Security Officer may be requested to escort a City or AMTRAK employee to their vehicle. The Security Officer should make every ef fort to do so if the service can be provided without adversely affecting other security activities.

INVOICING

Invoices for this part of the security contract should specifically reference “Santa Fe Depot” and should be sent to:

City of Fresno
Facilities Management Division
Attn: Accounts Payable
2101 G Street, Building C
Fresno, CA 93706

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Section IV – Artwork Surveillance

The City wishes to provide security patrol services to protect various works of art and fountains along the Fulton Mall, Mariposa Plaza, and the Fresno Convention Center to prevent fire, theft, and vandalism. Regular “rounds” of Fulton Mall, Mariposa Plaza, and the Fresno Convention Center will be made by the officer during the established shift. The patrol services will be conducted using a patrol vehicle provided by the contractor and clearly identified as a “Security” vehicle. Each officer is to make a complete round, checking all areas.

ELECTRONIC TOUR MONITORING SYSTEM

The Contractor will provide and install a computer based electronic tour monitoring system in order to verify regular security patrol rounds and work times of their Security Officers. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS

The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

Each Security Officer shall report to the Security office in City Hall, properly uniformed and ready to begin work at the beginning of the assigned work shift.

The proposed shifts and number of security employees assigned to perform services at Fulton Mall, Mariposa Plaza, and the Fresno Convention Center shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

Fulton Mall,
Mariposa Plaza, &
Convention Center
Monday - Sunday Sunset to Sunrise 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS

The Contractor will provide services on all official holidays unless notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS

Security services shall be performed by vehicle patrol to protect the artwork and fountains at the Fulton Mall, Mariposa Plaza, and the Fresno Convention Center against fire , theft, vandalism, unauthorized entry, and keep unauthorized people off property. The Security Officers shall consistently patrol the property during the work shift. On patrol rounds, the Security Officer should personally check all artwork to make certain they are properly secured. When making rounds, take your time and be thorough. The Security Officer should look for all possible

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fire and safety hazards, or anything out of the ordinary.

Patrol rounds will be for exterior patrol.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking while on duty.

Security officers are prohibited from having portable televisions or radios and from using cell phones for personal phone calls or texts while on duty.

PROCEDURES

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervisory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING

Invoices for this part of the security contract should specifically reference “Artwork Surveillance” and should be sent to:

City of Fresno
Facilities Management Division
Attn: Accounts Payable
2101 G Street, Building C
Fresno, CA 93706

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Section V – PARCS Department

The City of Fresno Department of Parks, After-School, Recreation and Community Services (PARCS) oversees more than 80 parks, 20 community centers, and 10 city pools, collectively spanning 1,500 acres of open space.

The City's wishes to provide security to ensure the safety and well-being of the facility, its employees, and the public.

PARCS has designated a total of 50 park sites for clearing and securing services. Among those sites include 43 parks, 2 overlooks, 5 basins, and 2 electrical vehicle (EV) charging stations.

Additionally, there is a need for after-hours patrolling services at each of its three (3) regional parks. (See Exhibit G).

ELECTRONIC TOUR MONITORING SYSTEM

The Contractor will provide and install a computer based electronic tour monitoring system at PARCS in order to verify regular security patrol rounds and work times of their Security Officers.

A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS

The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

The proposed shifts and number of security employees assigned to perform services at various PARCS locations shall be as follows unless otherwise approved in writing by the City:

See Exhibit G – PARCS Locations for detailed breakdown of services.

Posts Days of Operation Shift Hours Guards

Woodward Park Monday - Sunday 01:00 – 04:30 1
Roeding Park Monday - Sunday 01:00 – 04:30 1
Regional Sports Complex Monday - Sunday 01:00 – 04:30 1 Clear Site and Secure Gates,
Restrooms, and EV Charging
Stations at 50 parks
Monday - Sunday 22:00 - 01:00
3 Clear Site, Secure Gates, and
Restrooms at 2 park overlooks Monday - Sunday 20:00 - 22:00 Clear Site, Secure Gates, and
Restrooms at 5 basins (Seasonal) Monday - Sunday 20:00 - 22:00 Clear Site and Secure Gates,
Restrooms, and EV Charging
Stations at 12 park sites
Monday - Sunday 20:00 - 22:00
Warming and Cooling Centers Monday – Sunday Varies Varies

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

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Park Facilities Alternates – PARCS may ask for on-demand services.

The City of Fresno PARCS Department may call for patrol or security service for park special events or programming on an as-needed basis.

CITY OF FRESNO HOLIDAYS

Security services for holidays will be required for PARCS locations.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS

Security services shall be performed by foot or vehicle patrol to protect PARCS locations against fire, theft, vandalism, unauthorized entry, and keep unauthorized people off property.

The Security Officers shall consistently patrol the property during the work shift. On patrol rounds, the Security Officer should lock entry gates, restrooms, and personally check all designated doors to make certain they are properly secured. When making rounds, take your time and be thorough. The Security Officer should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary.

Regular “rounds” of the various PARCS locations will be made by the officers during the established shifts. The patrol services will be conducted either on foot or by vehicle patrol.

Each officer is to make a complete round, checking all areas every half-hour.

Patrol rounds will be for exterior patrol.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking in the building or during rounds by anyone.

Security officers are prohibited from having portable televisions or radios or using a cell phone for personal calls or texts while on duty.

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PROCEDURES

The Contractor shall provide all incident reports, complaints, and issues by email, to Facilities Management staff, the respective Area Manager, and [email protected].

The Contractor will provide daily completion reports of securing and patrolling services via email to the respective Area Managers.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervi sory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING

Invoices for this part of the security contract should specifically reference “PARCS” and be invoiced by each park location. Additionally, each invoice should be sent to the respective Area Manager and:

[email protected]

City of Fresno
Department of PARCS
Attn: Accounts Payable
1515 E. Divisadero St.

Fresno, CA 93721

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Section VI – Fresno Police Department

The Fresno Police Department Headquarters is located at 2323 Mariposa Mall. The property also includes the City Hall Annex located at 2326 Fresno Street and the fenced parking lot between the two addresses. This property is bordered by “M” Street to the west and “N” Street to the east. In total, the property is half a city block and measures approximately 3 acres.

These two buildings are occupied 24/7 by support civilian staff such as the 911 Communications Center, Records Bureau, the CSI Unit, and Personnel. All have various work hours. Sworn officer personnel come and go from the property 24/7, but the bulk of sworn personnel that do work within these buildings are on traditional Monday-Friday daytime hours with weekends off.

The City wishes to provide security for this site to ensure the safety and well-being of the facilities, employees, equipment and public.

The City of Fresno will provide access to onsite restrooms which have been identified as unlocked restrooms located on the second floor of police headquarters.

The City of Fresno will also provide a key fob to gain access to the main doors of the Police Headquarters and the Police Annex building. This key fob is to be kept inside a lock box, accessed by Security personnel only. The lock box has been located on the exterior wall next to the double doors in the lower ground service ramp area (known as the sally port) of the police headquarters. Contractor will supply the lock box at their expense.

ELECTRONIC TOUR MONITORING SYSTEM
The Contractor will provide and install a computer based electronic tour monitoring system at the Fresno Police Headquarters in order to verify regular security patrol rounds and work times of their Security Officers. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS
The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

Each Security Officer shall report to the Police Headquarters parking lot, properly uniformed and ready to begin work at the beginning of the assigned work shift.

The proposed shifts and number of security employees assigned to perform services at the Fresno Police Headquarters shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

Police Headquarters Monday - Sunday 20:00 - 08:00 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

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CITY OF FRESNO HOLIDAYS
Security services for holidays will be required for the Fresno Police Headquarters.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS
Areas of concern and PD Civilian entry/exits points will be identified, viewed, and explained to Security personnel and supervisors during walk through with Fresno PD personnel.

Security’s main focus is to provide a high visibility security presence and pr ovide oversight escort to civilian personnel who park outside the properties of Police Headquarters & the City Hall Annex and walk to these buildings. Security should be visible on “N” Street near the main points of access by our civilian personnel before and after these shifts. The following shift times have been identified and agreed upon:

“A” Shift start 0300 hours
“B” Shift start 0700 hours
“C” Shift end 2130 hours
“D” Shift end 2330 hours
“E” Shift end 0330 hours
“F” Shift start 2100 hours and end 0730 hours.

In addition, Security Officers should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary, and help protect against theft, vandalism, and turn away any unauthorized persons attempting to enter the property or attempting to enter the lower service area (known as the sally port). Any suspicious acts or suspicious vehicles are to be reported to the Fresno Police Department at the dispatch supervisor’s number provided at (559-621-2250) or if the situation rises to the level of an emergency they should call 911 emergency services.

The FPD Records Department located at police headquarters will be responsible for opening and closing (unlocking/locking) their main public access door located on the Mariposa Mall side of police headquarters. Public access to the Records counter is Monday – Friday from 0730 hours – 1430 hours and is closed on weekends and all city holidays.

Security Officers are responsible for checking this door during non-operational hours. All other exterior doors to Police Headquarters and the City Hall Annex should be locked upon entry/exit

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by police personnel. Security Officers are responsible for checking all exterior doors during their shift when not performing main security tasks.

Periodically, the Security Officer may be requested to escort a Police Department employee to their vehicle. The Security Officer should make every effort to do so if the service can be provided without adversely affecting other security activities.

Patrol rounds will be for exterior patrol.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking in the building or during rounds by anyone.

Security officers are prohibited from having portable televisions or radios or using a cell phone for personal calls or texts while on duty.

PROCEDURES
The officer should report any unusual occurrence including property damage, thefts, or acts of vandalism. Any such incident should be observed and immediately reported to the Supervisor on duty, who should immediately contact the Fresno Police Department and report the criminal act in progress.

The Contractor shall provide all incident reports, by email, to Facilities Management staff and Fresno Police Department staff.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervi sory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING
Invoices for this part of the security contract should specifically reference “Fresno Police Headquarters” and should be sent to:

[email protected]

City of Fresno
Fresno Police Department
Attn: Fiscal Affairs Bureau
P.O. Box 1271
Fresno, CA 93715

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Section VII – Capital Projects Department

The Capital Projects Department occupies 37,051 square feet of office space located at 747 R Street, in Downtown Fresno. Normal business hours are 7:00 AM to 5:00 PM, Monday through Friday. The City wishes to provide security for the Capital Projects Department to ensure the safety and well-being of the facility, its employees, and the public.

ELECTRONIC TOUR MONITORING SYSTEM

The Contractor will provide and install a computer based electronic tour monitoring system at the Capital Projects Department in order to verify regular security patrol rounds and work times of their Security Officers. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS

The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

The proposed shifts and number of security employees assigned to perform services at the Capital Projects Department shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

747 R Street Monday - Friday 15:30 - 18:30 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS

Security services for holidays will be required for the Capital Projects Department.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS

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Security services shall be performed by foot patrol to protect the Capital Projects Department parking area against fire , theft, vandalism, unauthorized entry, and keep unauthorized people off property. The Security Officers shall consistently foot patrol the property during the work shift.

When making rounds, take your time and be thorough. The Security Officer should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary.

Patrol rounds will be for exterior patrol.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking in the building or during rounds by anyone.

Security officers are prohibited from having portable televisions or radios or using a cell phone for personal calls or texts while on duty.

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervi sory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING
Invoices for this part of the security contract should specifically reference “Capital Projects Department” and should be sent to:

City of Fresno
Capital Projects Department
Attn: Accounts Payable
747 R Street, 2
nd Floor
Fresno, CA 93721

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Section VIII – DPU O&M Facility

The Department of Public Utilities Operations and Maintenance Facility (O&M Facility) is 1 large building with a small out-building on 14.8 acres of property with equipment and trucks. Normal business hours are 7:00AM to 5:00PM, Monday through Friday. The City wishes to provide security for the O&M Facility to ensure the safety and well-being of the facility, its employees, and the public.

ELECTRONIC TOUR MONITORING SYSTEM
The Contractor will provide and install a computer based electronic tour monitoring system at the O&M Facility in order to verify regular security patrol rounds and work times of their Security Officers. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS
The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

The proposed shifts and number of security employees assigned to perform services at the O&M Facility shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

1626 E Street Monday - Sunday All Day 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS
Security services for holidays will be required for the O&M Facility.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS
Security services shall be performed by foot patrol (golf cart acceptable) to protect the O&M Facility against fire , theft, vandalism, unauthorized entry, and keep unauthorized people off property. The Security Officers shall consistently foot patrol the property during the work shift.

On patrol rounds, the Security Officer should personally check all designated doors to make

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certain they are properly secured. When making rounds, take your time and be thorough. The Security Officer should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary.

Patrol rounds will be for exterior patrol.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking in the building or during rounds by anyone.

Security officers are prohibited from having portable televisions or radios or using a cell phone for personal calls or texts while on duty.

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervi sory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING
Invoices for this part of the security contract should specifically reference “DPU O&M Building” and should be sent to:

City of Fresno
Department of Public Utilities
Attn: Martin Wendels
1626 E Street
Fresno, CA 93706

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Section IX – DPU Water Division

The Department of Public Utilitie s Water Division is 7 buildings on 4.5 acres of property with equipment, trucks and adjacent utility structure. Normal business hours are 7:00 AM to 5:00 PM, Monday through Friday. The City wishes to provide security for the Water Division to ensure the safety and well-being of the facility, its employees and the public.

ELECTRONIC TOUR MONITORING SYSTEM
The Contractor will provide and install a computer based electronic tour monitoring system at DPU Water Division in order to verify regular security patrol rounds and work times of their Security Officers. A “Detex Clock and Key” type system is not an acceptable level of monitoring.

SHIFT ASSIGNMENTS
The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

The proposed shifts and number of security employees assigned to perform services at Water Division shall be as follows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

Water Division Monday - Friday 17:00 - 05:30 1
Water Division Saturday & Sunday 05:30 - 06:00 1
Leaky Acres Monday – Sunday 17:30 – 06:00 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS
Security services for holidays will be required for the Water Division.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS
Security services shall be performed by foot patrol to protect DPU Water Division against fire , theft, vandalism, unauthorized entry, and keep unauthorized people off property. The Security Officers shall consistently foot patrol the proper ty during the work shift. On patrol rounds, the

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Security Officer should personally check all designated doors to make certain they are properly secured. When making rounds, take your time and be thorough. The Security Officer should look for all possible fire and safety hazards, equipment left running, or anything out of the ordinary.

Patrol rounds will be for exterior patrol.

If any incident occurs causing the Security Officer to miss a patrol round, give a full explanation in the Daily Report. If the Security Officer is unable to make a round due to illness or injury, call the On-Call Supervisor and request that relief be provided.

No food or drink is to be consumed during safety rounds.

Absolutely no smoking in the building or during rounds by anyone.

Security officers are prohibited from having portable televisions or radios or using a cell phone for personal calls or texts while on duty.

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervi sory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING
Invoices for this part of the security contract should specifically reference “Water Division” and should be sent to:

City of Fresno
Water Division
Attn: Juan Rios
1910 East University Ave.

Fresno, CA 93703

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Section X – DPU Wastewater Treatment Facility

Services for this Section will begin May 5, 2025.

The Department of Public Utilities Wastewater Tr eatment Facility is seeking security services to be assigned to the Guard Booth and review and document all visitors’ state or federal identification and will maintain a database of th is information. Normal business hours are 7:00AM to 4:00PM, Monday through Friday, but the Guard Shack will be staffed from 5:00AM to 9:00PM Monday through Sunday.

SHIFT ASSIGNMENTS
The Contractor shall assign its employees to shifts for the performance of services in accordance with the Minimum Requirements as defined in the Technical Specifications.

The proposed shifts and number of security employees assigned to perform services at the DPU Wastewater Treatment Facility shall be as foll ows unless otherwise approved in writing by the City:

Posts Days of Operation Shift Hours Guards

5607 W Jensen Monday - Sunday 05:00 – 21:00 1

The Contract Administrator shall have the right to increase or decrease the required minimum number of weekly work hours by providing written notification to the Contractor.

CITY OF FRESNO HOLIDAYS
Security services for holidays will be required for the DPU Wastewater Treatment Facility.

The Contractor will observe the City Holiday Schedule as follows:

New Year’s Day
Martin Luther King Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day Veteran’s Day Thanksgiving Day
Day after Thanksgiving Christmas Day

The Contractor will provide services on other official holidays if notified in writing by Contract Administrator.

SAFETY/SECURITY ROUNDS
Enforce and ensure compliance with the Wastewater Management Division Visitor Policy. The most current version can be found in Exhibit F.

Monitor and operate security surveillance camera system and take appropriate action to ensure the safety of all authorized individuals present at the Wastewater Treatment Facility. Regulate

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activities in the monitored parking lots to assist in the prevention of theft and/or vandalism.

Ensure Facility staff utilizes employee badges when entering and exiting the Facility. Provide and document the issuance of temporary employee badges in a manner similar to Visitor badges. Report excessive temporary badge use (3 instances) to the Wastewater Treatment Facility Security Manager.

Absolutely no smoking in the building or during rounds by anyone.

Security officers are prohibited from having portable televisions or radios or using a cell phone for personal calls or texts while on duty.

The Contractor shall provide all incident reports, by email, to Facilities Management staff.

In the event of any life threatening, violent, or exceptionally dangerous situation, contact the Fresno Police Department immediately.

The Contractor will have a supervi sory or management employee available on-call during the entire shift.

Special instructions may be issued from time to time.

The City reserves the right to have officers replaced who do not meet dress and attitude standards. The City’s decision will be final.

INVOICING
Invoices for this part of the security contract should specifically reference “DPU Wastewater Treatment Facility” and should be sent to:

[email protected]

OR:

City of Fresno
Wastewater Management Division
Attn: Accounts Payable
5607 W. Jensen Ave.

Fresno, CA 93706

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VI – EXHIBITS

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Exhibit A – Map of the Municipal Services Center

FAX Employee Entrance
FAX Bus Entrance
El Dorado Street Gate (Main Entrance)

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Exhibit B – Policy on Drug and Substance Abuse

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Exhibit C – Smoking in City Buildings

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Exhibit D – Map of the Santa Fe Depot

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Exhibit E – Visitors Policy for DPU Wastewater
Section X - DPU Wastewater Treatment Facility Only

PURPOSE:

To establish a uniform procedure for clearing and directing visitors to the Regional Wastewater Reclamation Facility.

POLICY:

All visitors to the facility must have an appointment with a staff member unless otherwise noted below. All appointments must be communicated to the Guard Booth. Any visitor who does not have an appointment will not be admitted. This will be verified through contact with the Regional Wastewater Reclamation Facility (RWRF) staff member who the visitor claims to have an appointment with, in the event that the appointment was not communicated to the Guard Booth.

Guard Booth personnel will be requi red to review and document a ll visitors’ state or federal identification and will maintain a database of this information.

All non-delivery visitors will sign in at the Guar d Booth where they will be issued, with proper supporting identification, a Vi sitor’s badge. The visitor will then be directed to the Administration Building to meet with their contact person. The visitor will be escorted at all times while on site. Visitor-accessible parking areas meet Americans With Disabilities Act compliance standards. All visitors must adhere to plant safety requirements and policies. Upon completion of their business, visitors will sign out and return their Visitor’s badge at the Guard Booth prior to their departure from the facility.

Vendor badges will be available at the Guard Booth for routine service contract providers such as pest control, bottled water deliveries, etc. These vendors will not require an escort but will be required to sign in and be issued a Vendor badge. Upon completion of service activity, service contract providers are required to sign out and return their Vendor badge to the Guard Booth. Safety service suppliers are issued an active Master Access badge by Administration staff. This badge will be returned to administration for deactivation when vendor work is complete. All service contract suppliers are only allowed access to the facility during normal administrative business hours.

Delivery personnel will sign in at the Guard Booth and be issued a Visitor’s badge and given directions prior to performing their delivery. Deliveries are to be conducted on weekdays between the hours of 0730 to 1500. Upon completion of their deliveries, delivery drivers are required to sign out and return their Visitor’s badge to the Guard Booth.

Bulk chemical deliveries utilizing tanker trucks may occur anytime during the twenty-four hour period. During Guard Booth hours, Guard will issue a Visito r’s badge and notify the OIS operator. Outside of Guard Bo oth hours, Operations staff will coordinate chemical delivery activities. Bulk chemical deliveries do not require staff escort.

Law enforcement does not require the issuance of badges.

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Sample deliveries will be directed to the Laboratory receiving area and a representative from the lab will be notified. A Visitor’s badge will be issued and collected by the Guard Booth.

Tour and training information will be communicated to the Guard Booth who will direct the tour group members or training group to the location identified by the tour guide/trainer. The need for issuance of badges will be determined prior to the tour/training date.

Construction Contractors entrance into the facility will be determined on a project by project basis as determined by the RWRF Security Manager and coordinated through the contractor’s representative prior to the construction project(s). If it is determined that contractors are to be issued temporary Contractor badges through the Guard Booth, these badges will be issued and collected in the same manner as Visitor’s badges.

Other Departmental employees or contracted services including Solid Waste garbage trucks, tire repair, and fuel deliveries will be logged in and issued a Visitor’s badge. They will not require an escort or prearrangements except for tire repair services who will need to have the vehicle location identified to the Guard prior to their arrival. Upon completion of their business, they will sign out and return their Visitor’s badge prior to their departure from the facility.

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Exhibit F – PARCS Locations
Item# Site Description
Time:

May-Nov
Time:

Dec -Apr
Duration
Days Address
Section 1: Clearing and Securing
Sites and Restrooms
1 Bob Belcher Park/Dog Park
(NO LIGHTS) 2000-2200 2000-2100 365 2158 E Alluvial Ave, Fresno, CA 93720
2 EL Capitan (NO LIGHTS) 2000-2200 2000-2100 365 4257 W Alamos Ave, Fresno, CA 93722
3 Highway City (NO LIGHTS) 2000-2200 2000-2100 365 5140 N State St, Fresno, CA 93722
4 Holman (NO LIGHTS) 2000-2200 2000-2100 365 6522 N West Ave, Fresno, CA 93711
5 Keith Tice (NO LIGHTS) 2000-2200 2000-2100 365
8695 N Millbrook
Ave, Fresno, CA
93720
6 Oso de Oro (NO LIGHTS) 2000-2200 2000-2100 365 5550 N Forkner Ave, Fresno, CA 93711
7 Granny's (NO LIGHTS) 2000-2200 2000-2100 365 2024 E Pontiac Way, Fresno, CA 93726
8 Radio Park - (NO LIGHTS & 4 -
EV CHARGING STATIONS) 2000-2200 2000-2100 365 2233 N First Street, Fresno, CA 93703
9 Mary Ella Brown (NO LIGHTS) 2000-2200 2000-2100 365
1350 E Annadale
Ave, Fresno, CA
93706
10 Maxie L. Parks Community
Center and Gym (NO LIGHTS) 2000-2200 2000-2100 365
1802 E California
Ave, Fresno, CA
93706
11 Neilsen (NO LIGHTS) 2000-2200 2000-2100 365
1802 E California
Ave, Fresno, CA
93706

12 Milburn Overlook 2000-2200 2000-2200 365 7552 N Milburn Ave, Fresno, CA, 93722
13 Polk Overlook 2000-2200 2000-2200 365 7877 N Polk Ave, Fresno, CA 93722
14 Basin F / Barstow & Del Mar
(SEASONAL 1 May - 15
November)
2000-2200 198 5411 N Del Mar Ave,
Fresno, CA 93704
15 BASIN XX (SEASONAL 1 May -
15 November) 2000-2200 198 1451 N Hughes Ave,
Fresno, 93728
16 Carroza (SEASONAL 1 May -
15 November) 2000-2200 198 4921 E Olive Ave,
Fresno, CA 93727
17 Manchester (SEASONAL 1
May - 15 November) 2000-2200 198 3414 N Fresno St,
Fresno, CA 93726
18 Rotary West (B/E) (Basin)
(SEASONAL 1 May - 15
November)
2000-2200 198 3202 E Gettysburg,
Fresno, CA 93726

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Item # Site Description
Time:

May-Nov
Time:

Dec -Apr
Duration
Days Address
19 Cary 2200-0100 2200-0100 365 4750 N Fresno St,
Fresno, CA 93726
20 Figarden Loop Park 2200-0100 2200-0100 365 4265 W Figarden Dr, Fresno, CA 93722
21 Kaiser 2200-0100 2200-0100 365 425 E Alluvial Ave,
Fresno, CA 93720
22 Koligian 2200-0100 2200-0100 365 5165 W Alluvial Ave, Fresno, CA 93722
23 Lions 2000-2200
(8-10pm)
2000-2100
(8pm-9pm) 365
4450 & 4650 N
Marks Ave, Fresno,
CA 93705
24 Logan 2200-0100 2200-0100 365
5450 N Santa Fe
Ave, Fresno, CA
93711
25 Orchid 2200-0100 2200-0100 365 3420 W Fir Ave,
Fresno, CA 93711
26 Rotary East 2200-0100 2200-0100 365 6464 N Cedar Ave, Fresno, CA 93710
27 Selma Layne 2200-0100 2200-0100 365
2065 E Shepherd
Ave, Fresno CA
93720

28 Stallion 2200-0100 2200-0100 365 6245 N Polk Ave,
Fresno, CA 93722
29 Todd Beamer Park 2200-0100 2200-0100 365
1890 E Plymouth
Way. Fresno, CA
93720
30 Vinland 2200-0100 2200-0100 365
4695 E Gettysburg
Ave, Fresno, CA
93726
31 Einstein 2200-0100 2200-0100 365 3566 E Dakota Ave,
Fresno, CA 93726
32 Inspiration 2200-0100 2200-0100 365
5770 W Gettysburg
Ave, Fresno, CA
93722
33 Jaswant Singh Khalra 2200-0100 2200-0100 365 3861 W Clinton Ave, Fresno, CA 93722
34 Lafayette 2200-0100 2200-0100 365
1516 E Princeton
Ave, Fresno, CA
93704
35 Melody 2200-0100 2200-0100 365

5935 E Shields Ave,
Fresno, CA 93727

36 Quigley 2200-0100 2200-0100 365 808 W Dakota Ave,
Fresno, CA 93705

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Item # Site Description
Time:

May-Nov
Time:

Dec -Apr
Duration
Days Address
37 Al Radka - 6 EV CHARGING
STATIONS 2200-0100 2200-0100 365
5897 E Belmont
Ave, Fresno, CA
93727
38 Dickey Playground 2200-0100 2200-0100 365 50 N Calaveras St, Fresno, CA 93721
39 Fink-White 2200-0100 2200-0100 365 535 S Trinity St, Fresno, CA 93706
40 Holmes 2200-0100 2200-0100 365
212 S First St,
Fresno, CA 93702-
1905
41 Martin Ray Reilly 2200-0100 2200-0100 365
750 N Chestnut Ave,
Fresno, CA 93727

42 Romain 2200-0100 2200-0100 365 745 N First St,
Fresno, CA 93702
43 Sunnyside 2200-0100 2200-0100 365 5279 E Butler Ave, Fresno, CA 93727
44 Trolley Creek 2200-0100 2200-0100 365
5110 E Huntington
Ave, Fresno, CA
93727
45 Frank H. Ball 2200-0100 2200-0100 365 760 Mayor Ave, Fresno, CA 93706
46 Mosqueda 2200-0100 2200-0100 365 4670 E Butler Ave,
Fresno CA. 93727
47 Pilibos 2200-0100 2200-0100 365 4945 E Lane Ave,
Fresno, CA 93727
48 Regional Sports Park
(Regional) 2200-0100 2200-0100 365
890 W Belmont Ave,
Fresno, CA 93728

49 Roeding Regional (Regional) 2200-0100 2200-0100 365 1707 W Jensen Ave, Fresno, CA 93706
50 Woodward Regional
(Regional) 2200-0100 2200-0100 365 7775 N Friant Rd,
Fresno, CA 93720
Section 2 - Patrolling Services
51 Regional Sports Park
(Regional) 0100-0430 0100-0430 365 1707 W Jensen Ave,
Fresno, CA 93706
52 Roeding Regional (Regional) 0100-0430 0100-0430 365 890 W Belmont Ave, Fresno, CA 93728
53 Woodward Regional
(Regional) 0100-0430 0100-0430 365 7775 N Friant Rd,
Fresno, CA 93720

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Legend

No lights at these parks -
requesting to start servicing at
2000 (8PM)

Parks Operated from May-
Nov requesting to start
servicng at 2000 (8PM)

Requested for park to start
servicing at 2000 (8PM)

Non- highlighted parks
requesting to start servicing at
2200 (10PM) year round

Point of Contacts
Area
Manager
A
Kyle Jeffcoach
Email:
[email protected]
Phone: 559-281-5554
Area
Manager
B
Ozzie Naranjo
Email:
[email protected]
Phone: 559-612-3525
Area
Manager
C
Rich Rodriguez
Email:
[email protected]
Phone: 559-246-9628

Area
Manager
D
Rachel Pollock
Email:
[email protected]
Phone: 559-621-6740
Area
Manager
Regional
(R)
Mike Carbajal
Email:
[email protected]
Phone: 559-907-8689

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Exhibit G – Security Resolution 2022-097

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EXHIBIT B
Proposal Submission:

Universal Protection Service, LP
dba Allied Universal Security Services

City of Fresno
RC RFP For Citywide Security Services (9686), bidding on 10/22/2024 3:00 PM (PDT)

Page 1 of 1 ends

Printed 10/25/2024
PlanetBids

Requirements Contract for Citywide Security Services
RFP No. 9686
RFP 04-2024 PAGE 12
Proposer's Name
(Submit with Proposal)
Check List
Proposers are requested to submit this Checklist and the following information, providing the content in the sequence shown below. If the documentation provided is incomplete, the Proposer may be ineligible for award of a Contract.

1. Cover Letter, including company name, address, contact name, phone number and fax number.

2. Proposal Deposit in the form of:

Certified Check Proposer's Bond
Cashier's Check Irrevocable Letter of Credit
Certificate of Deposit Annual Bidder's Bond

3. Business Location and License

4. Cost Proposal

5. Proposer Questionnaire

6. References

7. Acceptance of Indemnification and Insurance

8. Disclosure of Conflict of Interest

9. Non-Collusion Declaration

10. Addenda and Time Period to Award/Reject

11. Proposed Chemicals, Restroom Supplies, and Equipment

12. ACH Authorization

13. Signature Pages
Including (for corporations) Notary Acknowledgment in corporate form, certification by secretary and board resolution or other document to authorize individual who signs proposal.

14. Signature page of all ADDENDA issued
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*Check list missing, proposer submitted on 10/29/24*
*pg. 22 missing, proposer submitted on 10/29/24

Allied Universal® Proposal to City of Fresno
In Response to RFP No. 9686 for
Citywide Security Services
Citywide Secu
Presented to:

Dyan Ayala
Procurement Specialist
City of Fresno, CA
Tel: 559-621-1169 / 559-621-1332
Email: [email protected]
y Services Submitted by:

Erik Homan
Government Business Development Manager
Allied Universal Security Services
Tel: 831-682-3335
Email: [email protected]

Allied Universal® Response to City of Fresno 2024 Table of Contents
Table of Contents

1. Cover Letter................................................................................................................. .................. 1

2. Proposal Deposit .............................................................................

3. Business Location and License................................................................................................ .. 7

4. Cost Proposal ................................................................................................................ ............... 9

5. Proposer Ques tionnaire.............................................................................................................13

6. References................................................................................................................... ................39

7. Acceptance of Indemnification and Insurance........................................................................40

8. Disclosure of Conflict of Interest........................................................................................... ...41

9. Non-Collusion Declaration .................................................................................................... ....42

10. Addenda and Time Period to Award/Reject........................................................................43

11. Proposed Chemicals, Restroom Supplies, & Equipment .................................................55

12. ACH Authorization........................................................................................................... ......56

13. Signature Pages ............................................................................................................. .......57

14. Signature Page.............................................................................................................. .........59

Allied Universal® Response to City of Fresno 2024 1

1. Cover Letter
Including company name, address, contact name, phone number and fax number.

October 22, 2024
Dyan Ayala, Procurement Specialist
City of Fresno, CA
Dear Ms. Ayala and Members of the Selection Committee:

Thank you for considering Allied Universal® for your security needs. After carefully evaluating the requirements of your project, we are confident in our ability to provide exceptional security services for the City of Fresno.

Here are the key highlights of our proposal:
x Local Office Support: Our adaptable local office located at 4672 W. Jennifer Ave., Suite 101, Fresno, CA 93704 ensures that we can meet your evolving security needs promptly and efficiently. Allied Universal® has grown to employ over 530 security professionals, offering extensive security solutions throughout the Fresno area. Our enduring partnership with local law enforcement agencies, is a cornerstone of our operations in Fresno. We are proud of our longstanding relationships. These relationships underscore our deep commitment to the community, local organizations, and law enforcement agencies.

Understanding the unique challenges of recruitment and retention in this market, our local team is dedicated to actively create new local employment opportunities every day, reinforcing our bond with the community, and enhancing our service offerings. Allied Universal offers a unique advantage in an ability to deliver responsive security services at the local level, with national support.
x Experienced and Dedicated Workforce: With a proven track record of recruiting and retaining top-tier security professionals, we are committed to delivering the highest caliber of service tailored to your specific requirements.
x Award Winning Technology
o HELIAUS
® will analyze the Security Professionals’ activity via GPS and schedules to not only better interact with the City and the public, but also to identify and mitigate security challenges such as vandalism, theft and trespassing by responding with metrics allowing teams to identify new leading indicators or refine existing data sets and stay ahead of the curve in addressing security concerns that were previously unidentified or poorly documented.
o Evolv Weapons Detection System. We are excited to introduce an alternative solution to a standard metal detector and X-ray machine. The County of Fresno (Hall of Records and Social Services), Fresno USD, and Table Mountain use this technology because it’s faster, more accurate, and less invasive.

If you have any questions or are ready to set up a meeting to discuss this proposal, please reach out to me by either calling me at 831-682-3335 or email to [email protected].

Sincerely,
Erik Homan, Government Business Development Manager

Allied Universal® Response to City of Fresno 2024 2

2. Proposal Deposit
Proposal Deposit in the form of:
__ Certified Check X_ Proposer's Bond
__ Cashier's Check __ Irrevocable Letter of Credit
__ Certificate of Deposit __ Annual Bidder's Bond

Allied Universal® Response to City of Fresno 2024 3
AMB#002642
Rating: A-
NAIC#38776
CA ID#3121-1

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3. Business Location and License
The Company is licensed with the State of California, Department of Consumer Affairs, Bureau of Collection and Investigative Services, and holds and will hold a valid Private Patrol Operator’s Licenseduring the Contract.

Allied Universal® Response to City of Fresno 2024 8

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4. Cost Proposal

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5. Proposer Questionnaire
Proposer Qualification Questionnaire
The undersigned Proposer submits the following information in accordance with the proposal Specifications (Use additional sheets as needed.):

1. a. Business Name (If using more than one business name, please list all names.):
b. Address:

Universal Protection Service, LP d/b/a Allied Universal® Security Services Fresno Branch Office
600 W. Shaw Avenue
Suite 200
Fresno, CA 93704
Phone: 559-243-1217
www.aus.com
More than 530 Security Professionals are deployed locally and 15,850 in Northern California.

Is your firm operating as a franchisee? Yes or No
No.

If yes, list the franchiser, and number of years your business has been franchised:
(Not Applicable)

2. Provide the names, titles, qualifications, years of experience, and years with your firm, for all key personnel in authority in your business, including the key personnel that will be involved in this project, and the extent to which they will be involved in the performance of this Contract.

Northwest Region

MIKE SMIDT
Northwest Region President, Allied Universal®
Mike Smidt has been with the company since 2003. As President, Northwest Region for Allied Universal®, Mike is responsible for overseeing and directing all operational, financial, and administrative functions for their respective region.

Mike is ultimately responsible for client satisfaction, contract compliance and quality assurance. Prior to that post, he held senior-level roles at various security companies, including Securitas and American Protective Services, Inc.

Mike is an executive board member of the California Association of Licensed Security Agencies, Guards and Associates (CALSAGA), and serves as Allied Universal’s licensing manager in California for the Bureau of Security and Investigative Services (BSIS). He has also been a member of ASIS International since 1992.

Mike will provide Executive support for the City of Fresno and local leadership.

Allied Universal® Response to City of Fresno 2024 14

COURTNEY WHITE
Regional Vice President, Central Valley, Allied Universal® Courtney has over 15 years of experience within the security industry. She comes from a family steeped in law enforcement tradition and has taken pride in applying her passion for law enforcement to the private sector.

Courtney began her career in retail loss prevention and loss prevention management before joining the Allied Universal team in 2014. Since then, she has established herself as a hard-working, motivated, success-driven manager who has held various roles within Allied Universal including Client Manager, Director of Operations, General Manager in Oakland, and now the Regional Vice President for the Central Valley. Courtney currently oversees the three (3) Central Valley offices and partners with her clients and teams to develop success-driven operations within the Central Valley.

Courtney will support all operators/managers and admin supporting the City of Fresno. She will also support the City in all QBRs and high-level client needs.

Courtney has a Bachelor of Science Degree in Criminal Justice from California State University, Fresno.

Rickie Edwards
Branch Manager - Fresno
Allied Universal
®
Mr. Edwards is a proven security professional and leader of his market, specializing in client service and experience. He is skilled in implementing strategic business objectives into practical operating plans, identifying and solving operational challenges and managing his team with a collaborative leadership style and a clear focus on execution. His high-energy work ethic has been recognized by his peers and has catapulted him into his current role as Branch Manager for the Fresno Branch.

He has over 26 years of experience in the security field and has had the distinct honor and has been with Allied Universal
® since 2017. In his current role, he manages over 530security staff members that include several business managers and is responsible for over 50 client sites. He ensures to set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.

Rickie will directly support the operations team for the City of Fresno and will be present for all QBR’s to ensure compliance.

Rickie served in the United States Army and graduated from Yosemite High School with honors.

Allied Universal® Response to City of Fresno 2024 15
ALLIED UNIVERSAL® GOVERNMENT SERVICES

TRACY FULLER
President, Government Services
During her tenure with Allied Universal®, Tracy Fuller helped lead the organization to becoming the industry leader in the state and local government markets. Our Government Services Division serves as the organization's Subject Matter Experts (SMEs) for all aspects of government contracting with Federal, State and Local agencies. In her current role as President - Government Services, Tracy is responsible for guiding marketing strategy, customer initiatives, contract compliance and industry engagement while achieving organizational goals and objectives.

Tracy has also served as President of Summit Off Duty Services and Chief Commercial Officer at ACTS-Aviation Security. Under her leadership with Summit Off Duty Services, the organization transformed from a regional to a national provider of off duty security services, working with enterprise customers and law enforcement agencies across the nation. As Chief Commercial Officer with ACTS-Aviation Security, Tracy focused on the organization's market growth in the aviation security industry in North America, understanding the evolving threats and challenges to airports and airlines and ensuring the company's security programs supported the aviation industry's initiatives and regulatory compliance. Tracy represents Allied Universal ® to various organizations focused on
the government security industry. She is also an active member on numerous industry committees and projects and a frequent speaker and moderator for industry conferences.

CHARLES BOHNENBERGER
Vice President, Government Services
Charles Bohnenberger entered the private security industry more than a decade ago, bringing extensive experience in the public and private sectors. He leads our business in the local, state, and federal government markets to provide security services to public agencies. He is responsible for contract compliance, financial performance, service offerings and brand development in such specialties as airports, port facilities, transit systems, government-owned utilities, courthouses, and federal government facilities.

His experience in the public sector includes serving as a senior advisor to Pennsylvania Governor and former United States Secretary of Homeland Security Tom Ridge, and as an appointee in the George H.W. Bush Administration serving on the White House staff. His private sector experience includes serving as Senior Consultant with IBM and as IBM’s Liaison to the United States Department of Homeland Security, where he coordinated the company’s efforts supporting the establishment of that Federal Agency.

Charles holds a Bachelor of Arts in Political Science from Villanova University and a Master of Public Administration from the University of Pennsylvania. He represents Allied Universal ® as a member of

Allied Universal® Response to City of Fresno 2024 16
industry-related organizations such as the American Public Transit Association (APTS), the International Association of Chiefs of Police (IACP), the National Sheriff's Association (NSA), and the National Association of Security Companies (NASCO) Federal Protective Service Advisory Council.

He holds positions on various committees within these organizations and serves as a subject matter expert to their membership, helping to develop best practices and industry standards.

3. How many years has your business been established?
The Company has been established for 67 years, since 1957.

How many years has your business been under your present name? The Company has operated under our present name for 15 years, since 2009.

How many years under former names? (List names and number of years) The Company has not operated under any previous names in the last five years.

4. How many years has your business been providing services? The Company has been providing security services for 67 years.

5. What other types of services does your business provide Allied Universal provides end-to-end security solutions that are customized, flexible, and scalable including:

Allied Universal® Response to City of Fresno 2024 17

6. Do you have any affiliated companies? (If parent company, list subsidiaries and divisions. If subsidiary or division, name parent company, its principals, and their addresses):

Active U.S. affiliated companies are as follows:

U.S. Affiliated Companies
x Peoplemark, Inc.
x Allied Security Holdings, LLC
x Guardsmark (Puerto Rico) LLC
x AlliedBarton Security Services LLC
x Spectaguard Acquisition LLC
x AlliedBarton (NC) LLC
x SecurAmerica LLC
x Central Defense Services LLC
x ERMC LLC
x ERMC of America LLC
x FJC Security Services Inc.
x Universal Protection Service, LP
x The following entities are owned by the
bidder, Universal Protection Service, LLC:

SecurAmerica, LLC; Central Defense
Services, LLC; ERMC LLC; ERMC of
America, LLC; and FJC Security Services,
Inc. The bidder’s parent company, Universal
Protection Service, LP, is the parent or
grandparent of the following entities:

Peoplemark, Inc.; Guardsmark (Puerto
Rico), LLC; Allied Security Holdings LLC;
AlliedBarton Security Services LLC;
AlliedBarton (NC) LLC; Universal Protection
Service of Seattle, LLC; and Spectaguard
Acquisition LLC.

7. Have there been any contract terminations for the services your firm performs before the fulfillment of the contract within the past three years? _X_ Yes or __ No If so, list the date, client, and reason for termination below:

Allied Universal successfully services thousands of clients pursuant to thousands of contracts nationwide. We do not track contract expirations on a centralized basis. Also, most client contracts provide the parties with the right to terminate for convenience. However, we are aware that, on occasion, contracts are terminated for convenience in accordance with contract terms.

8. Provide an organization chart, indicating full-time personnel, job titles, locations, and whether each individual works out of an office or is in the field.

NORTHWEST REGION
Region President
Mike Smidt
Mike oversees Allied Universal performance and client relations in the Northwest Region. He reports directly to Allied Universal Chief Executive Officer Steve Jones. Mike sits out of our Sacramento office.

Regional Vice President
Courtney White
Courtney ensures the overall successful performance of the Northwest region, overseeing and directing all operational, financial and administrative functions. She reports directly to Region President Mike Smidt and works with the City’s Branch Manager, Rickie

Allied Universal® Response to City of Fresno 2024 18

NORTHWEST REGION
Edwards, providing additional support for your account as needed.

Courtney sits out of our Sacramento office.

Branch Manager
Rickie Edwards
Rickie supervises and mentors the City’s account management team and branch support staff. Rickie also participates in the staffing and selection process for your account to help increase retention and stability. Rickie sits out of the Fresno office.

Operations Manager
Darell Brown
Darell is responsible for key site operations, including staffing, scheduling and processing payroll for all Security Professionals.

Darell maintains regular communication with Security Professionals, resolving issues regarding pay, morale or complaints. Darell also manages overtime through effective scheduling and timely, qualified hiring decisions. Darell will take prompt action to resolve complaints about employee performance or conduct to your satisfaction, administer discipline and coach Security Professionals, and initiate and execute termination actions, as necessary. Darell sits out of the Fresno office
Account Manager
TBH
The Account Manager (AM) will supervise the daily security operations of your site and provides an immediate contact for the City. The AM will manage our team of Security Professionals, and Site and Shift Supervisors, with responsibility for selection and hiring, Security Professional scheduling, payroll, training, coaching, development and support. The AM will ensure your site is provided with high quality security services to protect your people and property.

The AM also will handle any issues or emergency situations that may arise on-site. The AM will work in Fresno.

Recruiter
Elon Randolph
Allied Universal Recruiters actively contact hundreds of local and regional recruitment sources for their local offices. They staff job fairs, develop new relationships in local communities, interview at resource sites or in branch offices, place advertisements on-line and in local periodicals, and will also visit your sites so they may better recruit for the City’s specific needs. Elon sits out of the Fresno office.

Trainer
McKenna Hilton
Trainers are led by Director, McKenna Hilton. Trainers lead Allied Universal's customized orientation training, coordinate the continuous training advancement program, and schedule and lead First Aid/CPR/AED and First Responder training. In addition, our Trainers assist in tracking training records, and they deliver additional monthly training modules. McKenna sits out of our San Jose office.

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9. Does the proposer currently possess sufficient resources to meet the initial requirements for this contract? _X_ Yes or __ No
Yes. From some of the largest international contracts to local municipalities across the nation, Allied Universal has sufficient resources locally, regionally, and if necessary, nationally to provide security services to City of Fresno.

10. Describe how you will meet the requirements to provide the services as outlined in this Request for Proposals.

Thanks to our broad-spectrum recruiting resources, stringent screening and hiring process, and reputation for attracting top-quality, career-minded professionals, Allied Universal is able to identify

Allied Universal® Response to City of Fresno 2024 20
and place high-performing, best-fit security personnel quickly for the City’s unique environment and security program. Some of the recruitment resources we use includejobs.aus.com, promotions and employee referrals, universities and schools, former military/reservists, veterans' organizations, police and fire departments, job fairs and open houses, and professional organizations.

Streamlined Screening and Hiring with AU Hiresmart™
Allied Universal recruiters use AU
HireSmart™ , an end-to-end Artificial
Intelligence (AI) recruiting solution, which
provides a number of unique benefits
designed to streamline the recruiting process
to meet your placement needs quickly.

HireSmart translates candidate video
screening tests into actionable data that
accurately predicts a candidate's aptitude for
any given role. These videos measure
emotional expression, tone, language
patterns, and word choice to determine a
candidate's fit for the position. This
process improves the quality of services we
provide while decreasing security
professional turnover by matching candidates
with the jobs most suited to them.

Basic Qualifications
We hire candidates who represent the
highest standards of both Allied Universal
and our clients. For hiring consideration, all
applicants must meet the following minimum
criteria:
x 18 years or older (or as appropriate to state or contractual obligations) x Possess a high school diploma or GED, plus at least one verifiable employment (or at least five years of verifiable employment history)
x May not have job-related criminal convictions, as specified under Allied Universal Guidelines x Able to read, write and speak English
x Effective oral and written communication for the purpose of public interaction and report writing
x Provide evidence of eligibility to work in the United States (as evidenced by the I-9 and e- Verify process within three days of hire)
x Present a valid state/province-issued Guard License in jurisdictions where such is required, or be able to obtain such prior to beginning to work (or within the state-required timeframe, if applicable)
x Perform essential functions of the position with or without reasonable accommodation

Allied Universal® Response to City of Fresno 2024 21
x Willing and able to complete a post-offer/pre-employment 10-panel drug test successfully via an oral swab (at a minimum – some client accounts to which an applicant may be assigned require a lab-based urine drug/alcohol test), unless otherwise provided by law (U.S. only) x Possess a valid driver's license and clean driving record (necessary for some sites and posts)
Screening
Allied Universal evaluates candidate background and experience, as well as communication and interpersonal skills, as key elements in determining a candidate’s fit for a position. We also offer customized screening options at client request, including any additional background checks that the City might require for a specific location or role. After carefully reviewing candidate background, we invite the most qualified candidates for formal interviews with local branch recruiting teams.

Allied Universal’s standard background screening includes:

Application Review and Assessment – We carefully analyze employment history, stability, and relevant experience and qualifications for each specific job opening.

Interviews – Initial in-person interviews assess punctuality and appearance, and clarify points of a candidate's application. We may conduct multiple interviews. Candidates who continue beyond the initial interview also attend our orientation program.

Electronic I-9 and E-Verify – We use E-Verify, the government’s employment eligibility system, to verify identity and proof of eligibility to work in the U.S. for all potential employees.

Management Testing – Management testing involves one or more behavioral assessment tools that help assess a candidates' management abilities, drive, maturity and people skills, as well as evaluate whether they are a good fit for a specific position.

Social Security Trace – We run Social Security checks on each candidate to verify address history and determine what repositories should be included in our criminal background check.

Criminal Background Checks – Before we assign employees to a post, each employee undergoes a criminal records background check (except where that is conducted as part of the state guard licensing agency). Where required, we submit fingerprints to the appropriate law enforcement agency for a detailed background investigation. We also conduct statewide criminal checks as required. Allied Universal only hires individuals suitable for employment in the positions for which they are being hired and who also meet eligibility requirements for a security guard license or credential where required by state law.

National Sex Offender Registry (except CA and NV where such checks can only be done in accordance with state law) – For the most complete and current report, this additional step in the background check process searches the Federal Department of Justice database, which includes real time listings of registered sex offenders.

Pre-employment Drug Testing – Applicants complete an oral 10-panel drug test prior to assignment. Lab urinalysis testing is available at an additional charge.

Motor Vehicle Report – Security Professionals designated to drive a vehicle must have driving eligibility verified by a Motor Vehicle Report. They also complete on-site training before they can operate a vehicle.

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Security Professional Integrity/Honesty Assessment – We may require behavioral assessments on a pre-placement basis to help evaluate attitudes and behaviors linked to integrity, honesty, trustworthiness, and customer service aptitude. Assessments, available for an additional charge, predict but do not guarantee performance or behaviors.

Education and Employment Verification – Allied Universal will also include specific education and employment verification (for a nominal fee) if the City requires specific checks.

Armed Services
Allied Universal has been providing security services across the United States for 67 years, and currently employs more than 17,500 armed Security Professionals. The City will benefit from complete assurance that your company's employees and assets are protected by armed security specialists who meet our strict hiring, background, and security training standards. Additionally, we go the extra mile by requiring our armed Security Professionals to meet or exceed all federal, state, and local laws and regulations with respect to firearms and nonlethal weapons licensing, training, and qualification.

Allied Universal Armed Security Professional candidates are subject to a thorough screening process, including:
x Comprehensive review of completed application
x Initial interview to assess timeliness, appearance, communication skills and personality x Social Security check
x Criminal background check
x A fingerprint-based national check through a State Identification Bureau and the FBI Integrated Automated Fingerprint Identification System (where permitted by state code or regulation)
x A name-based statewide and/or county criminal history records search x County by county searches based on:
- Residences or names discovered through a credit check or Social Security check - The location of listed residences
x Felony and misdemeanor searches
x Conviction and (where permitted by state law) pending prosecution searches x Prior employment verification (minimum two references) x Pre-employment 10-panel drug screen
x Secondary interview with Account Manager or client representative x In addition to meeting relevant Allied Universaland state requirements, as a matter of Allied Universal policy applicants must not have certain convictions To be considered for an Armed Security Professional role with Allied Universal, an applicant must:
x Be at least 21 years of age
x Be a citizen of the United States and/or legally authorized to work in the United States x Have a high school diploma or GED
x Not suffer from any mental or physical infirmity that would prevent the safe handling and operation of a firearm
x Provide a valid driver's license and have access to transportation

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x Have no disqualifying criminal convictions applicable to state licensing regulations or the Federal Gun Control Act of 1968, which bars misdemeanor crimes of domestic violence Firearms training varies by state regulation, but generally ranges from 20-40 hours, covering these or similar topics:
x Use of firearms
x Ethical and moral considerations of weapons use
x Liability for acts while armed
x Use of deadly force/the Force Continuum
x Search, seizure and arrest procedures while
armed
x Firearms safety and maintenance
x Fundamentals of non-lethal weapons use
x Qualification (range practice, one day fire;
minimum qualification course typically of 50
rounds with a minimum passing score of 70 - 80
percent)
x Successful completion of written examination with a
minimum passing score

Allied Universal® Response to City of Fresno 2024 24
Uniforms
Benefits
As an industry leader, Allied Universal provides meaningful, comprehensive employee benefits to Security Professionals. We offer high-value employee benefits that help us attract high-caliber personnel to serve client needs. We believe that providing comprehensive benefits increases employee satisfaction and enhances security professional effectiveness.

Benefits for Security Professionals include:
x Medical Insurance: We offer medical plans to all benefit-eligible employees through payroll deduction and/or client contribution (pursuant to our eligibility requirements and policies).

Estimates provided in this proposal represent costs based on proposed and evolving regulations, plan structure, and estimated participation. Detailed additional information regarding coverage and premium costs is available upon request. x Dental and Vision Insurance: Benefit-eligible employees qualify for dental and vision plans. x Disability Insurance: Benefit-eligible employees may purchase both short and long-term disability insurance.

Allied Universal® Response to City of Fresno 2024 25
x Life Insurance: We provide basic life and accidental death and dismemberment insurance to benefit-eligible employees at no charge. Supplemental life insurance is also available to employees at a competitive rate.
x Accident Insurance: Benefit-eligible employees have the option to purchase accident insurance from Aflac.
x Cash Pay Card: Employees have the option to receive their pay through direct deposit or as a Cash Pay Card (where permitted). The Cash Pay Card option offers a branded debit card and check option, allowing employee access to wages without having to incur fees. x DailyPay: DailyPay is a voluntary program that allows employees to track their pay after every shift and provides on demand access to their earnings. DailyPay also includes free tools to budget and plan for expenses.
x Educational Assistance: We provide educational assistance for eligible applicants selected for the program including up to $3,000 toward the cost of tuition and qualified related expenses. We partner with over a dozen colleges/universities (DeVry University, The George Washington University, Liberty University, Ashford University, and others) to offer tuition discounts. We also award up to ten annual scholarships of up to $1,000 to the children of our employees.
x Commuter Benefits Program: Allied Universal offers transit and parking options for benefit eligible employees who can elect to have funds deducted through payroll on a pre-tax basis. x Paid Time Off: We provide different vacation options such as paid time off, anniversary bonuses, and vacation time based on the specific contract and state sick time laws. x 401(k) Retirement Plan: Allied Universal employees are eligible to enroll in our 401(k) retirement savings program anytime following six months of employment. x Holidays: Security Professionals receive time-and-a-half pay when working these holidays:

New Year's Day; President's Day; Memorial Day; Independence Day; Labor Day; Thanksgiving; and Christmas Day. (In some locations/customer sites, President's Day may be substituted for Martin Luther King Day as the 7th designated company holiday.) x Employee Assistance Program: This program is designed to assist employees in resolving personal circumstances that could impact their work performance. x PerkSpot: We offer various fringe benefits exclusively to our employees for personal use.

Some of these benefits include discounts on items such as fitness memberships, cellular phone plans, retail merchandise and credit union access. Allied Universal also partners with a range of vendors so employees can benefit from special savings and offerings from companies that include: Sprint, AT&T, Verizon Wireless, DIRECTV, Dell Computers, VPI Pet Insurance, GlobalFit, and H&R Block.
x Purchasing Power: a program that allows employees to purchase brand name computers, appliances, furniture, TVs and more through payroll deduction.

NOTE: Allied Universal reserves the right to change, amend, or terminate the benefits programs and its options at any time.

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Training
Compliance tracking through EDGE®, our online learning management system, allows Allied Universal to record and report on training accurately. Trainers and managers can review Security Professional progress through initial, specialty, and refresher training courses, and they can verify compliance with required courses
All formal training and development is delivered under AU Institute®. AU Institute is supported by more than 50 certified instructors and provides both mandatory and voluntary courses for pre- assignment, on-the-job, and as continuing education. We recognize that people learn through different methods and techniques. Therefore, we have multiple learning tools and approaches to ensure training is provided per contract terms and understood by Security Professionals. The following outlines our different training methods:
x eLearning through EDGE
®: Provides Security Professionals easy access to online learning on over 1,500 training assets including courses, videos, webinars, and virtual instruction. x Instructor-Led training: Led by a live instructor in a controlled environment, including in a classroom or virtually, which provides face-to-face contact or individual attention when needed. This format also allows personnel to participate in real-time Q&A sessions. Training may include multi-media such as videos and digital tests. x On-the-Job Training (OJT): A critical client-specific component of a Security Professional’s training program, OJT is structured to fully prepare an Allied Universal security professional for the day-to-day requirements of their particular post. OJT is customized for the assigned job type and applicable Scope of Work associated with the position. x Scenario-based learning: Training on real life situations to teach Security Professionals how to react and make decisions when certain scenarios arise. x Web-based and hand-out publications: Allied Universalpublished materials are distributed to employees to ensure they remain updated on topics important to their role. Each publication focuses on specific topics imperative to the security industry and are available on a weekly, monthly, and quarterly basis.

AU Institute
® is the umbrella under which all formal training and development opportunities exist.

Methods of training include eLearning on Allied Universal EDGE®, Instructor-led, Virtual Instructor- led, On-the-Job Training, Scenario-based, and mLearning (mobile friendly). Training is tailored for specific roles.

Allied Universal Security Professional Training
There are five phases of Security Professional onboarding and development. These have specific timeframes for completing each phase, as well as testing guidelines to ensure comprehension.

Training phases include:
x New Employee Orientation (pre-assignment training that must be completed prior to being assigned a post)
x On-the-Job-Training Post Certification (to be completed within 21 days of hire) x Core Training (must be completed in first six months) x Quarterly Site Training
x Vertical Market Training

Allied Universal® Response to City of Fresno 2024 27
Our Managers will work with the City to determine the training necessary for each site. Specialized training such as Fire Safety Professional, Safety Professional Specialist, and CPR/First Aid/AED are available as well. Any training requiring yearly recertification will be completed as required.

Allied Universal Supervisor Training
This training readies supervisors for their roles and helps them engage our Security Professionals to meet your needs effectively. First-time Site/Shift Supervisors are prepared for the challenges of leadership through topics such as:
x Introduction to Allied Universal
x Role of the Supervisor
x Allied Universal Training Process
x Employee Relations for Supervisors
x Report Writing for Supervisors
x Coaching and Counseling
x Progressive and Attendance Discipline
Allied Universal Management Training
Our management training covers a variety of business and security-related topics, with the goal of shaping proficient managers with smart business sense. Some of the topics covered may include:
x Allied Universal Training Programs and Processes
x Employee Benefits and Human Resources Procedures
x Selecting Talent and Talent Management
x Payroll and Invoicing Procedures and Best Practices
x Client Relationship Management
x Recruiting and Retention
x Employee Relations, Coaching/Counseling, and EEO
x Progressive and Attendance Discipline
Core Training
Allied Universal Security Professionals have many opportunities to further their careers and expand their knowledge through our training opportunities. Core Training, Phase Three of our Security Development process, consists of 20 lessons, each with an exam that must be passed successfully with a score of 80% or higher. To ensure completion of Core Training within six months of hire, we track compliance through our online compliance management system, WinTeam.

Core Training
x Introduction to Contract
Security
x Legal Aspects of Private
Security
x Note Taking and Report
Writing
x Importance of Documentation
x Patrol and Observation
x Liability and Loss Prevention
x Post Orders
x Appearance and Wellness
x Exceptional Customer Care
x Difficult People or Situations
x Introduction to Safety
x Personal Safety
x First Aid, CPR, AED
x Harassment
x Workplace Violence
x Emergency Management
x Signs of Terrorist Surveillance
x Video Surveillance
x Bomb Threats
x Media Management

Allied Universal® Response to City of Fresno 2024 28
Customer Service
We offer an array of customer service training to help our Security Professionals hone their skills and acquire new ones in order to continue providing superior service. Our training programs focus on improving communication, effective listening, problem-solving, and organizational skills. Below are a few of the training programs we offer:

Ongoing and Refresher Training
Allied Universal believes in reinforcement of initial training as a key to effective learning and long- term performance excellence. We use a structured process for refresher training on a variety of topics related to your needs and contract requirements. Local and branch management and regional

Allied Universal® Response to City of Fresno 2024 29
training staff deliver standard, company-wide training modules. We also provide programs focused on advanced topics or customized to meet City needs.

Our managers will work with the City to identify training opportunities appropriate for the Security Professionals in your program and will help ensure that ongoing training remains a top priority.

Possible training topics include:
x Fire Alarms
x Access Control
x Bomb Threats
x Medical Emergencies
x Broken Windows
x Patrol
x Water Leaks
x Suspicious
Persons/Disturbances
x Water Leaks
x Power Outages
x Customer Service
x Safety Awareness
x Elevator Entrapments

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HELIAUS AI Platform to Manage Operations
HELIAUS®, Allied Universal's proprietary platform, is the smart technology of tomorrow that places insight into the hands of Security Professionals to better protect the City’s people, brand, and assets.

Leveraging a sophisticated artificial intelligence (AI) engine that uses powerful algorithms to generate risk-averse recommendations, HELIAUS offers a fundamental shift in integrated security solutions. HELIAUS is not just a tour or incident management system, is a comprehensive workforce management solution. With HELIAUS at the center of your security operations, your Security Professionals are always connected and engaged, situationally informed, and armed with the right recommendations to create safer, more secure environments.

HELIAUS - Technology Platform
HELIAUS provides instant post orders, incident reporting, GPS tracking, visitor logging and more.

Every aspect can be tailored to the City’s security program, vertical market, location, business model, or site-specific needs.

HELIAUS consists of two parts--HELIAUS Mobile and HELIAUS portal. Our HELIAUS mobile device allows Security Professionals to share information and acts as a virtual coach on post.

HELIAUS portal provides real-time site and historical information to identify trends and develop future insights.

Customizable Dashboards and Reporting
The HELIAUS online portal, accessible by Allied Universal management as well as City representatives, is the most powerful security intelligence management dashboard
available in the industry. With your configurable and detailed dashboard, your representatives can access all of your data quickly and easily in one place, creating one security
ecosystem for your site.

Widgets available for your dashboards include:
x Tour results
x Incidents
x Officer tracking
x Activity heat maps
x Training and certification compliance
x Post orders
x Business intelligence
HELIAUS allows scheduled and on-demand reporting via text or email, giving the City total control of the information. In addition, we can set up key alerts tied to specific types of reports. For example, if a Security Professional notices an incident while on duty, they can fill out a customized report through our system that will notify key points of contact in real time for resolution.

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Quickly Identify Safety and Security Trends
The HELIAUS dashboard will allow you to view historical trends that are customizable by date, category, and location. These insights provide you with a full view of your site, allowing you to adjust resources and responses as needed through the HELIAUS tour and workflow applications.

Configurable Tours and Workflows
While Security Professionals send data to the online portal, they also receive post order instructions in real time. Through HELIAUS, we can program custom workflows to virtually coach Security Professionals when they scan an NFC tag, approach a beacon, or enter a specified GPS zone.

Tasks assigned to areas can include following checklists, taking videos or photos, sending the client an email or text message, answering follow-up questions and more.

Tour Routing
HELIAUS allows for the programming of tours based on each site. Tour schedules determine which zones Security Professionals should visit, what activities should be performed in each zone, and when each zone should be visited. The progress of these tours is tracked in real-time through the portal along with any data Security Professionals capture along the route. If a tour is missed, our security teams are immediately alerted to correct the issue.

HELIAUS allows for two types of tour routes--pre-programmed static tours defined by the security management team and dynamic tours generated based on AI recommendations.

AI-Powered Dynamic Tours
With dynamic tours, our AI engine collects and analyzes data to find trends and potential deficiencies to correct. These recommendations then become actionable by putting Security Professionals in the right place at the right time to help drive prescriptive post orders and better outcomes for your site. HELIAUS recommendations improve your security team's decision making and create efficiencies that reduce the frequency and impact of incidents, creating savings for your business.

Additional Mobile Capabilities
Outside of the tour and activity tracking functions of HELIAUS, it also aids with:
x Incident Reporting – Your security team can create incident reports on the go, filling out key details by typing or simply speaking into their phone. Incident reports are categorized and can be accompanied by photos, videos and additional notes.

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x Event Reporting - Similar to incident reporting, this feature allows Security Professionals to document activities such as maintenance issues, slip and fall hazards, suspicious activity and more while on the go.
x Tasks and Messages – Messages can be sent and tasks
assigned to Security Professionals while on duty. This feature keeps the Security Professional in the HELIAUS app while allowing Supervisors to communicate important information such as emergency notifications or special events.
x Visitor and Vehicle Management - Security Professionals can check in or out anyone coming on or off your property.

This configurable set up can collect a variety of information, scan identification, provide access badges, collect license plate numbers, or take photos of visitors and vehicles, while cross checking individuals against our barred visitor
application that utilizes facial recognition. This can help expedite check-in for your employees, contractors, and
visitors.
x Fire and Safety Inspections - Equipping our Security
Professionals with the Fire and Safety module ensures your fire extinguishers, AEDs, first aid kits, and more are fully functional and compliant with industry regulations. The module provides step-by step instructions, real-time documentation, and instant alerts if malfunctions or irregularities are identified x SOS - This feature puts the security professional in immediate contact with 911 in case of emergencies. At the same time, HELIAUS records an event for upload to the cloud and alerts other Security Professionals in the area of the emergency. x Lost and Found - HELIAUS can track any lost or found items, including the reporting party's information, photos, and details of the lost or found item. This capability allows us to notify and verify property is returned to the rightful owner
x Custom Forms - HELIAUS can quickly transform any site-specific forms to be completed and stored inside of HELIAUS. Forms can include a variety of custom fields to ensure all of your required information is collected and properly stored electronically.

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Evolv Weapons Detection System for City Hall

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Evolv Express Gen2 - Single Lane

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Evolv Expedite Bag Scanner
Below is a link to a short video about the value that the Evolv Expedite Bag Scanner will deliver to the City of Fresno.

Evolv Exepedite Bag Scanner Video
Quality Assurance
Allied Universal will review and monitor the City’s security program regularly to ensure maximum operational efficiency and satisfactory performance of contract obligations at all times. We use a number of Quality Assurance tools to measure client satisfaction and identify any opportunities for improvement. These include account audits, performance evaluations and inspections, on-site focus groups, and regular feedback through Allied Universal Voice. We also solicit feedback from and share best practices for on-site safety and hazardous situations with our Security Professionals in order to enhance our level of service, add value to your security program, and ensure compliance.

We have developed and implemented a number of innovative tools, programs and operational practices to help us meet our Quality Assurance objectives.

Operational Initiatives
In addition to our Security Professional Quality Standards, we have implemented key operational initiatives designed to ensure quality remains a top priority for our operations, including:
x Account Standards - All Allied Universal accounts must comply with account standards mutually agreed upon between the City and Allied Universal management. x Account Audits - Allied Universal conducts an annual audit for each account. The audit covers contract compliance, staffing levels and Security Professional deployment, review of post orders and procedures, training, documentation, wage review and billing consistency. x Performance Evaluations - Hourly personnel and management staff receive formal performance evaluations every year. We track all evaluations in our integrated human resources system.

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x Management Inspections - The local Allied Universal management team will conduct regular, nonscheduled inspections at each location. These inspections promote consistent service delivery and provide valuable insights about how our services are being delivered. x Quality Business Reviews - Regularly scheduled assessments are reported and reviewed in meetings between your security management team and our local management. These reviews are designed to:
- Review accomplishments
- Create benchmarking for future reviews
- Establish measurable goals
x On Site Focus Groups - We schedule focus groups with our Security Professionals, and where applicable, members of your staff to discuss process improvement ideas.

Customer and Employee Feedback
Enhancing our quality assurance process and service delivery, our feedback processes provide formal and informal opportunities for valuable information that helps us monitor our frontline performance and identify improvement opportunities.
x Allied Universal Voice - Our formal "voice of the customer" program makes it easy to track client and employee
satisfaction and enhances communication through intuitive real-time surveys that capture feedback, identify trends, and guide continuous improvement initiatives to enhance the value of the City’s security program. Tracking your
experience from day one helps us deliver consistently
excellent service. By collecting and responding to your feedback, we are able to continuously evolve our services to meet your needs. A low survey score on any survey
triggers a Red Alert in our system, prompting management to follow up within 48 hours and take action, as needed. Our closed loop process ensures an action plan will be
developed with you to correct the issues. Our surveys will include:
- Transition assessments that track your satisfaction to identify areas where we can better serve the City and improve our transition processes - Client loyalty surveys to rate your experience with us so we can identify our strengths and opportunities for improvement
- Real-time surveys using our online client feedback tool that allows the City to rate its experience with Allied Universal any day at any time
x Employee Surveys – Ensuring employee satisfaction is essential to our Quality Assurance program. We survey our employees at key touchpoints when they are first hired (on day 3, 15, 30 and 60) using artificial intelligence-enabled text messaging that provides a quick and easy process to measure employee satisfaction and identify any issues that need to be resolved. If issues are reported, our system automatically sends follow-up texts to validate concerns and escalate to the management team. Throughout their employment, all employees have 24/7 access to Allied Universal Voice for real time reporting of any concerns

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as well as a third party-operated 24/7 ethics hotline (https://aus.ethicspoint.com) to anonymously report suspected compliance issues without fear of retaliation.

Measuring Results
Allied Universal strives to bring value to every client contract with superior service. Our Quality Assurance Program underscores our focus on continuous improvement and includes use of our corrective action process to control non-conformance and proactively drive improvements in the program. Our process for analyzing our security program performance includes:
x Comprehensive Performance Measurements - We measure our performance on multiple levels, including management effort toward fulfillment of contract terms and goals, recruiting and retaining top-quality employees, recognizing and rewarding successes, and maintaining a focused effort of continuous service improvements through analysis of the following:
- Weekly service hours - Overtime, billed overtime, billed hours - Employee retention and tenure
- Recognition and rewards
- Training
- Incidents
- Performance evaluations
- Trends
- Customer satisfaction survey results
- Best practices
- Goals and improvement processes
x Quality Business Reviews - We will schedule regular meetings between City representatives and our local management to:
- Review performance measurements
- Recognize accomplishments
- Create benchmarking for future reviews
- Establish measurable goals
x Customer Action Plan - If issues arise on the account, we will implement a formal Customer Action Plan to document your concerns and assign a due date and responsible party to correct the situation. Once the issue is properly handled, we will ask that you sign the Customer Action Plan Form to acknowledge that your concerns were addressed successfully.

Additional Quality Assurance Resources
While our local office will serve as your primary point of contact, the Allied Universal Service Assurance Center is available to assist after hours and for special emergency needs. Our Service Assurance Center offers:
x 24/7/365 Availability - Operating around-the-clock
x Call forwarding - Branch office calls are forwarded to the Service Assurance Center at the close of each business day.
x Crisis Communications - Hub for crisis management communications providing support for hurricanes, blizzards, floods and other events

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x Special Coverage - Serving as a communication conduit for emergency coverage needs x Scheduling Support - Monitoring all security professional schedules, which helps to ensure accurate payroll and billing
x Immediate Notifications - Dispatching calls and messages immediately to the appropriate manager (home, phone, or cell phone)

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6. References

Requirements Contract for Citywide Security Services
RFP No. 9686
RFP 04-2024 PAGE 22
Proposer's Name
(Submit with Proposal)
Addenda
The City makes a concentrated effort to ensure any addenda issued relating to these Specifications are distributed to all interested parties. It shall be the Proposer's responsibility to inquire as to whether any addenda to the Specifications have been issued. Upon issuance by the City, all addenda are part of the proposal. Signing the proposal on the signature page thereof shall also constitute signature on all addenda.

$OOLHG8QLYHUVDO6HFXULW\6HUYLFHV
*pg 22 missing, proposer submitted on 10/29/24

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7. Acceptance of Indemnification and Insurance

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8. Disclosure of Conflict of Interest

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9. Non-Collusion Declaration

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10. Addenda and Time Period to Award/Reject
We have read and agree to the Addenda clause and 120-day Time Period to Award/Reject the contract.

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11. Proposed Chemicals, Restroom Supplies, & Equipment
Patrol Vehicles (4)
GEM E2 Golf Carts (2)
Cellphones (HELIAUS) (19)
Laptop for Account Manager (1)
Flashlights
High Vis Vests
Rain Gear
Equipment for Armed Supervisor
x Firearm
x Gun Holster
x Utility Belt
x Magazine Holder
x Ammo
x Level III Vest
x Pepper Spray & Case (also for PARCS Patrol Officers)
Evolv Weapons Detection System (City Hall)
x Evolv Express Gen2 – Single Lane (2)
x Evolve Expedite Bag Scanner (1)
x Garrett Super Scanner V (4)

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12. ACH Authorization

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13. Signature Pages
Including (for corporations) Notary Acknowledgment in corporate form, certification by secretary and board resolution or other document to authorize individual who signs proposal.

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14. Signature Page of all Addenda issued

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Confidential - Allied Universal® – City of Fresno BAFO 1 CITY OF FRESNO – BEST AND FINAL OFFER

PRICING CLARIFICATIONS
x Bill rates are inclusive of the following items:
- Wages – Not less than $18.50/hr.
- Payroll Taxes: FICA, FUTA, SUTA
- Insurances: WCI, GLI
- Background and Screening including Motor Vehicle Report - Medical: Health, Dental, Vision
- Sick coverage – Compliant with CA State Mandates of 40 hours - Vacation coverage
- Holiday hours worked
- Training – pre-assignment, on-the-job, refresher including CPR/First Aid/AED - Non-billed overtime for shifts over 8 hours
- Armed Supervisor Equipment:
Firearm
Bullet Proof Vest (Level III)
Gun Holster (Level III)
Utility Belt
Belt keepers
Ammunition
Magazine Holders
Cleaning Kit
Pepper Foam/Spray/Case
- Uniforms including High Visibility Vests / Rain gear
- Equipment including flashlights
- HELIAUS Smartphone Reporting and Tracking Technology – 16 units - 4 Vehicles including lease, insurance, maintenance and estimated fuel - 2 GEM golf carts including lease, insurance, maintenance - Dedicated Salaried Account Manager for the City of Fresno - Laptop and cell phone for Dedicated Account Manager
- Corporate and Branch Overhead
- Profit
x Direct Billed equipment:
- Two (2) Magnetometers $4,188.00/month
- One (1) Baggage Scanner $1,313/month
- Four (4) Handheld, Garrett Super Scanner V $66.67/month - One-time Installation Fee for Magnetometers and Baggage Scanner: $12,304.73 x Proposed billing rates are based upon net 30-day payment terms. x Overtime requests with less than 72 hours’ notice to be billed at 1.5 times straight-time bill rates. x Bill rates are not inclusive of sales and use tax.

Section Amount
Annual Subtotal for Section I $ 563,166.80 Annual Subtotal for Section II $ 902,399.40 Annual Subtotal for Section III $ 70,967.60 Annual Subtotal for Section IV $ 128,684.40 Annual Subtotal for Section V $ 793,054.34 Annual Subtotal for Section VI $ 119,048.40 Annual Subtotal for Section VII $ 23,918.40 Annual Subtotal for Section VIII $ 238,096.80 Annual Subtotal for Section IX $ 280,769.40 Annual Subtotal for Section X $ 158,731.20 Total Proposal Amount $ 3,278,836.74

Allied Universal® Notes to Pricing 1
PRICING SUBMISSION – CITY OF FRESNO - BAFO

NOTES TO PRICING
x Direct Billed Weapons Detection equipment:
- Two (2) Garrett PD6500i Walk Through Magnetometers
Alternative to RFP Specified L3 Security Protocol PD 6500i One Time Purchase Price of $19,847.76 for both units. x Cost is broken out monthly on Cost Proposal Sheet.
- One (1) Smith’s Detection HI-SCAN 7555i Baggage Scanner Monthly Cost $1,733.60/month
- Four (4) Handheld, Garrett Super Scanner V $66.67/month

Fresno City CouncilApril 24, 2025

Fresno City Council
April 24, 2025