Fresno City Council
June 26, 2025

City of Fresno

Proposal: RFP NO. 9341
Parking Citation Processing and Support
Submitted to: City of Fresno
Attn: Purchasing Manager
2600 Fresno Street, Room 2156
Fresno, Ca. 93721
Submitted on: December 1, 2015
Submitted by:

Certified Small Business
CONFIDENTIAL INFORMATION DISCLAIMER: This proposal contains certain confidential and valuable information in the form of ideas, know-how, concepts, processes, plans and trade secrets that belong to Turbo Data Systems, Inc. In accordance with the Californi a Public Records Act, this confidential information shall not be disclosed outside the agency and shall not be duplicated, used, or disclosed in whole or in part for any purpose except in the procurement process. Confidential information contained in this document is noted on each applicable page or image. Serious and irreparable competitive disadvantage in future procurements could result from the release of any confidential information contained in this proposal. Please notify us immediately, in writing, if there is a request for disclosure of any confidential information, so that we will have an opportunity to participate in any disclosure discussions.

Proposer's Name
Turbo Data Systems

CHECK LIST
Proposals shall be submitted in a three-ring binder, one original and FOUR copies. The total proposal packet must be sealed and clearly marked on the outside RFP No. 9341 for PARKING CITATION PROCESSING AND SUPPORT. An entire copy of the proposal will also be required to be submitted electronically on a USB or Thumb drive.

Proposers are requested to submit this Checklist and the following information, providing the content in the sequence shown below. If documentation provided is incomplete, the Proposer may be considered non-responsive and ineligible for award of a Contract.

1. COVER LETTER, including company name, address, contact name, phone number and fax number.

2. PROPOSAL DEPOSIT in the form of:

Certified Check Proposer's Bond
Cashier's Check Irrevocable Letter of Credit
Certificate of Deposit Annual Bidder's Bond

3. COST PROPOSAL (p.10-11)(complete attached form)

4. STATEMENT OF QUALIFICATIONS AND EXPERIENCE

5. CITY FORMS (pp. 16-20) (complete/return attached forms)

STATEMENT INDICATING ACCEPTANCE OF INDEMNIFICATION AND

INSURANCE REQUIREMENTS
CERTIFICATION FOR LOCAL PREFERENCE, if applicable

NON-COLLUSION AFFIDAVIT

ADDENDA AND PROPOSAL DEPOSIT

6. Signature page of all ADDENDA issued, Addendum No. 1,2,3 and 4 (Enter numbers, if applicable).

7. REFERENCES (p. 15)

8. PROPOSER QUESTIONNAIRE (pp. 12-14) (complete attached form)

9. SIGNATURE PAGES (pp. 21-22), including (for corporations) Notary Acknowledgment in corporate form, certification by secretary and board resolution or other document to authorize individual who signs proposal.
x

CITY OF FRESNO
RFP NO. 9341-Proposal for Parking
Citation Processing and Support

TABLE OF CONTENTS

i

Page

SECTION 1 – COVER LETTER

1.1 Cover Letter ...........................................................................................................................

SECTION 2 – PROPOSAL DEPOSIT

2.1 Proposal Deposit .....................................................................................................................

SECTION 3 – COST PROPOSAL

3.1 Parking Citation Processing Services – City Pricing Form ...........................................................

3.2 Pricing Details .........................................................................................................................

3.3 Rental/Lease of ticketPRO magic System .................................................................................

SECTION 4 – STATEMENT OF QUALIFI CATIONS AND EXPERIEN CE

4.1 Brief History ........................................................................................................................... 1

4.2 TDS Organizational Chart ........................................................................................................ 4

4.3 Corporate Officers .................................................................................................................. 5

4.4 Key Associates ........................................................................................................................ 6

4.5 Data Entry from Manual Citations ............................................................................................ 8

4.6 Automated Input of Handheld Computer Citations .................................................................... 9

4.7 ticketPRO Mobile Ticketwriters .............................................................................................. 9

4.8 Client Online Access – ticketPRO web ..................................................................................... 17

4.9 Registered Owner Name Retrieval.......................................................................................... 18

4.10 Out of State Registered Owner Name Retrieval ..................................................................... 18

4.11 DMV Registration Holds/Releases ........................................................................................ 19

4.12 Processing of Administrative Review Requests ...................................................................... 19

4.13 eAppealsPRO – Online and Scanned Appeals ..................................................................... 20

4.14 Administrative Hearing Scheduling Services Initial Review Decisions ...................................... 20

4.15 Hearing Officer Coordination ............................................................................................... 21

4.16 Payment Processing ............................................................................................................ 21

4.17 Internet Capability for the Public (pticket.com ) .................................................................. 22

4.18 Credit Card Payments ......................................................................................................... 23

4.19 Systems Interfacing and Integration .................................................................................... 24

4.20 Correspondence Processing ................................................................................................. 25

4.21 Reporting-Client Parking Information Portal .......................................................................... 25

4.22 Toll-Free Telephone Service for the Public ............................................................................ 26

4.23 Custom Notices .................................................................................................................. 27

4.24 Special Collections and Delinquent Follow-up ....................................................................... 28

4.25 Franchise Tax Board Collections .......................................................................................... 29

4.26 Internet, Security and Data Backup ..................................................................................... 30

4.27 File Storage ........................................................................................................................ 31

4.28 Subcontracting ................................................................................................................... 32

4.29 Support .............................................................................................................................. 32

4.30 Implementation Plan ........................................................................................................... 32

CITY OF FRESNO
RFP NO. 9341-Proposal for Parking
Citation Processing and Support

TABLE OF CONTENTS

ii

Page

SAMPLE NOTICES & FORMS
• Reminder Notice (Notice of Delinquent Parking) ...................................................................... 37 • Reminder Notice (Reverse Side) ............................................................................................. 38 • Drive Away Notice ................................................................................................................. 39 • NSF Letter ............................................................................................................................ 40 • Correspondence Letter .......................................................................................................... 41 • Initial Review Letter .............................................................................................................. 42 • Back of Initial Review Letter .................................................................................................. 43 • Denial of Initial Review.......................................................................................................... 44 • Hearing Schedule Letter ........................................................................................................ 45 • Hearing Result Letter ............................................................................................................ 46 • Hearing Refund Letter ........................................................................................................... 47 • Refund Report ...................................................................................................................... 47 • Delinquent Collection Letter (ICS) .......................................................................................... 48 • Franchise Tax Board Pre-Intercept ......................................................................................... 49 • Revenue Analysis Report ....................................................................................................... 50 • Daily Shift Summary .............................................................................................................. 50 • Multiple Citation Detail (Scofflaw) .......................................................................................... 51 • Allocation of Parking Penalties ............................................................................................... 51 • Administrative Adjudication Summary .................................................................................... 52

SECTION 5 – CITY FORMS

5.1 City Forms .............................................................................................................................. • Statement Indicating Acceptance of Indemnification and Insurance Requirements • Non-Collusion Affidavit
• Addenda and Proposal Deposit

SECTION 6 – ADDENDA WITH SIGNATURE PAGES

6.1 Addenda #1, 2, 3 and 4 ............................................................................................................

SECTION 7 – CLIENT REFERENCES

7.1 Client References ....................................................................................................................

SECTION 8 – PROPOSER QUESTIONNAIRE

8.1 Questionnaire .........................................................................................................................

SECTION 9 – SIGNATURE PAGE S

9.1 Signature Pages .....................................................................................................................

2. Proposal Deposit CITY OF FRESNO RFP #9341

The proposal bid bond is on the following pages:

2.1 Proposal Deposit

2. Proposal Deposit CITY OF FRESNO RFP #9341

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3. Cost Proposal CITY OF FRESNO RFP #9341

3.1 Parking Citation Processing Services – City Pricing Form

3. Cost Proposal CITY OF FRESNO RFP #9341

3. Cost Proposal CITY OF FRESNO RFP #9341

Processing Fees – Parking Citations
This offer is contingent on having a n active contract for Parking Collection Services with Turbo Data Systems.

Annual issuance of
50,000+
Fee per Electronic Parking Citation Issued $0.40 per citation Fee per Manual Parking Citation Issued $0.40 per citation Included The price includes the following services:
 Entry/import of all citations
 Citation dispositions (bounced checks, payments, extensions, etc.)  DMV interface (r/o retrieval and placing and releasing registration holds)  Weekly/monthly reporting readily available and accessible over the Internet  Toll-free telephone number (for public access)
 Interactive Voice Response System (IVR)
 Customer Service Representatives (8:00 am – 5:00 pm, Mon - Fri, excluding holidays)  Daily pick up of payments and other documents from a TDS provided P. O. Box  www.pticket.com/Fresno Web pages customized for the City  Database maintenance / Daily system backups
 Secure, online access for City Staff to citation database; City provides PC with internet access
 Documentation and training for use of TDS provided online system  Ongoing Client support and Training
Reminder Notices (Notice of Violation) $0.80 per notice mailed (Includes Postage)
Includes: all forms, envelopes, return envelopes, printing and postage. Reminder notices are mailed 21 days after issuance or per agency timeline.

Other Correspondence , Notices & Letters $0.80 per notice mailed (Includes Postage)
Includes: all forms, envelopes, printing and postage. NSF letters, Partial payments, Name and address changes, Drive away notice, Final Notices***, DMV Hold Letters, etc. (Excludes FTB and ICS notices) Review & Hearing Notices/ Letters $0.80 per letter mailed (Includes Postage)
TDS mails all initial review result letters, hearing notification letters and hearing result letters as required. All forms, envelopes, and printing are included with the mailings.

Paperless Appeals (Scanned and Mailed -in) $1.50 per Appeal This service allows for online submitted appeals and a 100% PAPERLESS appeal system. All mailed-in appeals are scanned in to the system and are reviewable by City staff using the eAppealsPRO online review system. All appeals are in the same place, and the documentation is saved electronically. A complete history of all appeals and their results, who made the decisions, etc., is available online at all times for the City.

Includes Hearing serv ices, scheduling and coordination. Documents for Court provided to agency when required.
***Alternative pricing arrangements are available

3.2 Pricing Details

3. Cost Proposal CITY OF FRESNO RFP #9341

***Alternative pricing arrangements are available

Cost Increases:

Postal Rate Increase Offset:

If postal rates increase during the term of this agreement, fees to TDS shall be raised immediately to offset the effect of the postal rate increase.

CPI Increases:

Pricing may be adjusted by the CPI increase annually.

Out -of-State Processing 30 % of amt. collected
No charge for payments off the windshield. Nlets electronic access for all 50 states.

Franchise Tax Board Collections *$2.50 pe r account
plus 15% of amount collected
TDS pursues otherwise uncollectible accounts by retrieving social security numbers from a third party, mailing required pre-intercept letters (no fee), and then sending the accounts to the FTB to intercept any state tax refunds or lottery winnings. *This fee is subject to change each new FTB year.

Innovative Collection Services -ICS *** 30 % of amt. collected Further collection efforts from a collection agency. Additional penalties applied, and up to two letters mailed from Innovative at no cost to the City, then placement at credit reporting agency for outstanding amounts. Includes taking toll-free phone calls from ICS customers and other follow-up efforts.

Credit Card Payments (Internet and Phone/IVR) No Charge to Agency A $3.95 fee per citation paid is charged to the customer for this service. This fee covers the cost of ongoing maintenance, support and enhancements of the web payment system, and includes daily and monthly reconciliation of all payments. (Fee subject to change).

3. Cost Proposal CITY OF FRESNO RFP #9341

3.3 Rental/Lease of ticketPRO magic Moblie Solution

Smartphone, Software and Support Details
Item & Description Rate
Smartphone: Dual core, 1500 MHz processor // 4” Color touch-screen // Rugged, Water and Shock Resistant Military spec. MIL-810G// Car Charger //Includes heavy-duty case Included ticketPRO magic Software Included
ticketPRO magic Software Setup/Configuration: Initial setup and installation of software with Agency specific information // Includes 1 Day Training with initial purchase Included ticketPRO magic Software Maintenance and Support: TicketPRO magic software and ticketPRO Server software // Remote servicing and updates // Fast phone and email support for Agency requests Included Enhanced Push-to-Talk Radio (ePTT): Phone-to-Phone or Group communication. Desktop Dispatch interface is included with every 10 phones activated with ePTT. City may choose how many phones to activate with ePTT.

Included
Lost/Stolen/Damaged Replacement
A fully configured smartphone with ticketPRO magic software will be replaced within 3 full business days of reported incident with a $100 deductible fee. Each covered phone can have two replacements in a 12 month period with a same or equivalent smartphone.

Included
Printer Details
Item & Description Rate
Bluetooth Printer: Datamax MF2Te printer // Includes Lithium-Ion Battery // AC Charger // Configured to Agency’s ticketPRO magic system Included
Extended and Comprehensive Warranty Parts & Labor, including physical damage or abuse // TDS will provide a loaner unit while unit is in repair //excludes batteries and accessories Included Belt Clip: Heavy Duty // Fits all utility belts // Wraps around belt with Velcro release Or
Shoulder Strap: Heavy Duty Nylon // Adjustable comfort-wide Included
(1 per printer)
*Pricing for presented options 2 and 3 (see section 4, pgs 14-15) are available upon request **Sales tax applies

A processing contract with Turbo Data Systems is required for ongoing support.

Lease of Presented Option 1* - Smartphone with Data Plan Monthly/Unit 3-Year ticketPRO magic Lease**: Samsung RugbyPRO, Bluetooth Printer, ticketPRO magic software, maintenance and support $75
Cellular Phone Service-4G Data Plan**: Features made available with 4G access: Live citation transfer // License Plate Recognition (LPR) // Real-time Data Share across all units // Real-Time alerts // Plate & Permit Lookups // Live Chalk Xchange and alerts // Violator Quick Pay // Custom Live Integration // Unlimited Voice & Txt // RemoteConnect servicing & training directly to the user while in the field $25

3. Cost Proposal CITY OF FRESNO RFP #9341

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Turbo Data Systems (TDS) currently processes parking citations for the City of Fresno so we understand the importance of a solid relationship between City and vendor. We are aware of your needs and requirements as set forth in the RFP and we are excited for the opportunity to continue working with the City of Fresno.

TDS proposes to continue to provide the City of Fresno with a comprehensive, flexible processing and management solution for parking citations and mobile ticket writers. It is important to us that Fresno continues to enjoy the benefits of havin g a processing company that will handle all of its needs efficiently and effectively while increasing collections.

Over the years, TDS has proven time and time again that we are able to provide all of our clients not only with the services originally requested, but additional services that have become an integral part of their processing solution. Our reputation for excellent customer service and technologically advanced services are benefits our customers and the public have come to appreciate and expect.

TDS prides itself on partnering with our customers and respond ing to their requests and concerns.

Customer input is welcomed , and we continue to make improvements and enhancements as technology advances and our clients’ needs change.

Our full line of services include: Internet Services
Daily Courier Service
Data Entry
Payment Processing
Interactive Voice Response System
Internet Credit Card Payments & Info
Customer Service – Call Center
Electronic Data Transfer - handheld units
DMV Interface (Parking Citations)
Reminder Notification
Reports
Cashiering Systems
Special Delinquent Collections
Franchise Tax Board Collections
Administrative Adjudication
Online Appeals – Paperless Appeals
Web Inquiry
E-Commerce Credit Card Payments
Real Time Public Inquiry via Internet
ReportNet - Reporting Online
Parking Information Portal
Visual Analysis Reports

Mobile Solution

Our comprehensive electronic citation issuing
system. Real-time Mobile solution offering
ease of use, speed and technology features
such as automatic citation upload , LPR, pay-
by-phone compatible, color photos & GPS.

4.1 Brief History

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

The difference between processing agencies will become apparent with our customer service, which is not always easy to quantify:

Is there always someone available to take citizen calls during business hours? Are citizens treated with respect when contacting the call center? Is information provided by the system accurate and up-to-date? Are client requests completed timely?
Are phone calls and emails addressed quickly and efficiently?

All of these functions are considered priorities at TDS. As the processing company, we know that we are representing the client and we don’t take that responsibility lightly.

Continued Dedication To Provide Technologically Advanced Services : TDS has proven our commitment to remain on the cutting edge. Our public Internet information and payment system, pticket.com , allows citizens to pay, inquire or contest a citation online. T he client Parking Information Portal provides a dedicated web site for an agency’s parking information, reporting and resources. For ticket issuance, our ticketPRO magic Automated Citation Issuance system is the preferred solution for our customer s. In 2007 TDS released the eAppeals online adjudication system, which allows City staff to review the appeals online, which creates a totally paperless adjudication system.

We have designed our processing services to be efficient and cost effective for both your agency and the public. Our goal is to have your parking enforcement operation focus on higher level duties. Our systems provide ease of access to the public for payment and contesting. Our ticket writers interface with convenient public parking services, for example, pay -by-phone and pay -by-space. This stops unnecessary ticket issuance, again benefitting both the public and enforcement.

The true cost for any processing agency should be measured by how much revenue per citation issued stays with the City. Processing and Collection procedures and timelines vary by vendor. With TDS Processing and Collections procedures, Fresno net citation revenue will continue to exceed that obtained by other processing companies. If you have an opportunity to check with other Cities that have joined TDS, you will find this to be true. Each step, from citation issuance, notice mailing, DMV holds, and finally delinquent collections and FTB collections, will result in your agency achieving the highest collection revenue at the lowest processing costs.

Our motto is “You enforce, we’ll take care of the rest.” We will not just make empty promises. We are dedicated to getting results. TDS will continue to make it happen!

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Turbo Data Systems, Inc. has been a leading service provider for the processing of in-state and out- of-state parking citations on the West Coast since 1985. We are a privately held company, with two offices and thirty -two employees to effectively serve our California clients. Our Corp orate headquarters is in Tustin, California. Our northern California office, located in San Jose, offers full - service walk-in payment capabilities.

TDS is a woman-owned small business, and we currently serve over 100 issuing clients in California for cit ation processing. All of our clients have experienced the reliable, flexible and innovative solutions that TDS offers.

TDS parking customers issue from 500 to 250,000 citations annually. Parking citations are processed per California Vehicle Code and local municipal code.

Our clients benefit from our knowledgeable staff with extensive experience in the parking citation industry. Utilizing our time proven services and collection options, we added administrative citation processing as a service in 2008.

We offer Fresno stability and a quality of service that will be hard to find in the marketplace, no matter the price. Customer references are included in this proposal.

TURBO DATA HISTORY T IMELINE:
• 1985 – Turbo Data Systems, Inc. is founded.
• 1985 – Roberta J. Rosen is CEO/President of TDS and still is today. • 1993 – TDS offers adjudication services with notices integrated into citation system. • 1996 – TDS adds delinquent collections for parking citations through Innovative Collection Services. Collections tracked on citation system.
• 1998 – TDS opens second office in San Jose to service Northern California customers. • 2001 – Online credit card payments for the public through pticket.com. • 2003 – Agency Reporting made available online through the TDS Parking Portal. • 2005 – ticketPRO Mobile is introduced. Handhelds fully serviced and supported by TDS. • 2006 – Franchise Tax Board Collections added as a TDS service • 2007 – eAppeals Online appeals for the public. Reviews/decisions entered online by Agency. • 2008 – TDS adds Administrative Citation Processing Services and Collections. • 2010 – eAppealsPRO: Mailed-in appeals are scanned into the online eAppeal system for a paperless review and decision process for the agency.
• 2012 – Nlets approves TDS to become a strategic partner • 2012 – ticketPRO magic: Smartphone, Always-Connected, real-time citation issuance. • 2015 – TDS adds Permit Manager: complete permit management and fulfillment system

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Turbo Data Systems, Inc. Corporate Officers and Key Personnel are fully proficient in our services and systems as well as parking processing requirements in the State of California. The average years of experience for our key staff is over 20 years each in parking citation processing:

4.2 TDS Organizational Chart

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Roberta J. Rosen

Ms. Roberta Rosen is the President and owner of Turbo Data Systems, Inc. She serves as the Chief Executive Officer for TDS and acts as a liaison with clientele management.

Ms. Rosen has been the President of Turbo Data Systems, Inc. since its incorporation in 1985. Under her direction, the company has grown and expanded its list of services and technology offerings, including payment processing services, out -of-state collections, Interactive Voice Response System developments and installations, various computer system platform migrations and the development and implementation of a web-based parking citation information and payment processing system. In addition to the administrative responsibilities of the corporation, she has been responsible for overseeing parking citation processing projects during many system conversions and implementations. Major accounts and management experience include the Tri-Cities/Westside Cities Joint Database Project, the addition of the Administrative Adjudication Process to the Parking Citation Collection System, and the addition of a fully-staffed processing center in San Jose with a full-service walk-up payment center.

Prior to her work with Turbo Data Systems, Ms. Rosen was in the Information Technology field working with an international oil drilling and exploration company on their material requisition systems.

Ms. Rosen is a graduate of Cal State Long Beach where she completed a Bachelor’s Degree in Business Administration. She has over 30 years of experience dedicated to providing service and innovative solutions to the corporate environment as well as municipalities and universities.

Elie M. Sleiman

Mr. Elie Sleiman is the Vice President and Chief Information Officer of Turbo Data Systems, Inc. In November 2002, he rejoined Turbo Data Systems to assist with its ongoing growth and development and since that time has been involved in every aspect of the company, particularly systems and operations. Mr. Sleiman previously worked for Turbo Data Systems from 1986 through 1991, developing some of the systems that are still in place today.

The development of our most recent technology solutions has been under the direct supervision of Mr. Sleiman. Report
Net , our Internet Reporting Tool, the Parking Information Portal , which brings management information to our customers in a dashboard format, and ticket PRO handheld ticket writers, the newest handheld software on the market, are all directly attributable to Mr.

Sleiman.

Mr. Sleiman has an extensive information technology and customer ser vice background spanning over 25 years. Prior to rejoining Turbo Data Systems in 2002, Mr. Sleiman worked in various technical and management capacities with Prudential Real Estate Affiliates. Task and projects include MIS management, Security and controls, Disaster recovery/Business Con tinuation Planning, customer service and help-desk management supporting in-house and field personnel for over 11 years.

4.3 Corporate Officers

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Minerva Ortiz

Ms. Minerva Ortiz is the Office Manager for our San Jose office. In addition to her role of managing operations in northern California including the Office of Parking Violations, she serves as the primary liaison for our existing clients in the north as well as coordinating the marketing effort s in that region.

Ms. Ortiz’ duties also include hiring, developing, mentoring, and retaining staff for our San Jose operations. Ms. Ortiz works closely with upper management to implement efficiency improvement ideas and process improvement initiatives including the implementation and support of technological solutions.

Ms. Ortiz has over 20 years of experience in the parking citation processing industry and customer service. She started working for TDS in 1999. Prior to that, Ms. Ortiz worked for Lockheed Martin in several positions related to parking citation processing. Over the years, Ms. Ortiz has received extensive industry-related professional training in addition to attending and participating in several professional conventions such as the CPPA.

Bianca Cruz

Ms. Bianca Cruz is the Customer Service Supervisor and Primary Operations Support Technician in our San Jose office.

She has been with TDS since 1999. Ms. Cruz provides administrative and technical support for our operations in San Jose.

She supervises the day to day activities of all operations, including courier services, data entry operations, cashiering, customer service center, payment processing and banking, administrative adjudication processes, incoming and outgoing mail and customer calls.

Patricia Gutierrez

Ms. Patricia Gutierrez is a Lead Customer Care Representative in our San Jose office. She has been with TDS since 2000. Ms. Gutierrez provides customer support for issues related to parking citation processing.

Felicia Garcia

Ms. Felicia Garcia is a Customer Care Representative in our San Jose office. She has been with TDS since 2001. She is responsible for coordinating the day to day adjudication activities for many of our customers. In addition, Ms. Garcia provides clients with support for issues related to parking citation processing.

4.4 Key Associates

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Sharon M. Hayes

Ms. Sharon Hayes is the Operations and Systems Administrator and a member of the customer support team. She works out of our corporate headquarters in Tustin and has been with TDS since its incept ion in 1985. Ms. Hayes has worked in every aspect of our parking citation processing service operation. Her technical and operations experience includes work on all of our production systems. Her responsibilities include:

DMV Interface Coordination
Computer Operations Support
Database Administration and Maintenance
Report Generation
Customer Support

Sharon A. Watroba

Ms. Sharon Watroba serves as the Project Manager for the development group as well as technical and installation support. Since 1990, she has worked out of our corporate office in Tustin and has maintained and developed technical solutions for the company. She is the primary customer support and vendor liaison for all Hand Held integrations. Ms. Watroba has put extensive analysis and development effort into keeping the citation system current with the many new features and enhancements that have been implemented over the years. Her responsibilities include:

Program Maintenance/Development
Technical Training & Support
Equipment Installation
Telecommunications Support
In-House Technical Support

Joseph C. Mendez

Mr. Joseph Mendez serves as our Telecommunications and Network Administrator. He has worked out of the corporate headquarters supporting TDS since 1988. His primary responsibilities include:

Customer Technical Support
System Administration
Equipment Installation

Telecommunications Support
In-House Technical Support

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Manual citations are forwarded to TDS via mail or scan. All manual citations are entered into the database within two working days of receipt. All citation transactions are entered online with tight controls to prevent errors.

Each batch of citations is entered into a log for tracking through the process. The date of receipt and who received it, the data entry operators’ ID and the date it was keyed, the count of citations in the batch, the filing person’s ID and the date it was filed are all tracked on the log. This citation batch log is updated as the batch goes through the process. The log is a tool for supervisors to verify that all work is completed in a timely manner.

Edit capability allows corrections for all citation information fields.

The citation database includes the following information:

CITATION INFORMATION
Citation Number
Issue Date & Time
Issue Day
Meter Number
Permit Number
Issuing Officer Badge Number
Violation Code
Vehicle License Number
Reminder Notice Date
Additional Notice Dates
DMV Hold Date
DMV Hold Status (Placed, Released, Etc.)
Associated Penalties
Date Citation Entered System
Operator Initials
Citation Batch Number
Citation Comment Lines (64 characters)
Vehicle License State & Type
Registration Expiration Date on citation
Citation Vehicle Make
DMV Vehicle Make
Vehicle Color
Vehicle Identification Number
Violation Location
Citation Fine Amount
Delinquent Date

REGISTERED OWNER INFORMATION
Registered Owner Name and Address
Registration Expiration Date from DMV
Date Name Entered System
Operator Initials
Old Name Retention from Changes due to Sold/Rented/Leased Vehicles

PAYMENT POSTING INFORMATION
Citation Number
Disposition Code
Payment or Dismissal Date
Date Entered
Amount Received
Operator Initials

Citations not processed due to incorrect or missing information are returned to the City for clarification.

Entry of disposition and other non-citation information is also a critical step in the processing cycle.

Citations that have been dismissed by City staff are updated to reflect the reduction or cancellation action that has been taken. Also, suspensions and extensions are recorded when requested in writing by the City. Dismissals, suspensions and extensions are processes that can be performed either by City staff or by TDS.

TDS scans all Manual citations and they are viewable by the City online from our Citation Inquiry and Online Appeals systems at the touch of a button. TDS files all hard copy citations and can provide these documents upon request by the Agency.

4.5 Data Entry from Manual Citations

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Since 1985, TDS has interfaced with electronic handheld citation devices to import electronic citation data. We have done so for several manufacturer makes and software systems

As electronic tickets are transferred to our servers via the internet, they are immediately loaded into the citation database. This allows timely access to citation information for Fresno, the public and TDS.

A file containing the most current habitual offender (scofflaw) list is generated daily for downloading into the handheld ticket writers . The criteria making a vehicle eligible can be changed as some agencies are more lenient, allowing vehicles to obtain more than five delinquent citations before booting/towing as stated in the California Vehicle Code.

4.7 ticketPRO Mobile Ticket Writers

ticket PRO is a custom software solution that was designed and developed by TDS in 2005 as a major initiative to provide a more comprehensive parking service solution to our customers.

We’ve enhanced our current service offering which complements our philosophy of providing the best service to our customers. With that in mind, we have planned and designed a system that will provide a one-of-a-kind ticket issuance solution, with provisions to support unique requirements for each customer. Our mobile solution uses the latest smartphone technologies offering an always connected device with Bluetooth, GPS, barcode scanning, color photos and License Plate Recognition “LPR”.

We released our latest advancement in ticket issuance technology, ticket PRO ma gic . This is an Android app that runs on a rugged, water -submersible (MIL-STD-810G rated) Smartphone with 4G technology. Citations are printed on a small, rugged, wireless Bluetooth printer.

ticket PRO ma gic has capabilities never offered before in citation issuance products. The concept is revolutionary and incomparable to other solutions in the parking industry.

California Agencies using ticket PRO ma gic :

Anaheim Code
Enforcement
Anaheim Police
Anaheim Public Works
Bellflower
Brea
Burlingame
Calexico
Chico
Coachella
Culver City
Daly City
East Palo Alto
El Centro

Fountain Valley
Fresno
Fullerton
Garden Grove
Hanford
Hawaiian
Gardens
Indio
Lancaster
La Verne
Malibu
Menlo Park
Millbrae
Monterey

Placentia
Redlands
San Carlos
San Fernando
San Mateo PD
San Mateo Sheriff
Santa Rosa
S. San Francisco
UCI Medical Center

Colleges/Universities

Canada College
CSU Northridge
Fresno State
Palomar College
Mission College
Napa Valley College
San Jose College/Evergreen College
San Mateo College
Santa Clara University
Skyline College
Solano Community College
West Valley College

4.6 Automated Input of Handheld Computer Citations

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

The new ticket PRO magic smartphones offers many features. Below is a short list:

Live Always Connected Device- Citation data and photos are transferred to and from all handheld units into our server in real -time. Agency and public will have immediate access for information and payment. No workstation computer is needed.

Real-Time Scofflaw and VIP Alerts-Scofflaw and VIP alerts notify the issuing officer of 5 or more previous violations or other important information, even if updated same-day.

Real-Time Meter and Permit Lookup -Meter and permit information from the City can be integrated into the system and used during issuance for lookups and validation.

Meter Mapping – By entering or scanning a meter number only, violation and location are automatically filled in, saving issuance time.

Pay-by-Phone integration- Integrates with pay -by-phone and pay -by-space systems that provide real-time reporting to officer so they will know if Plate/Space has additional paid time.

Real-Time data sharing to all units-All units can share citation data information, even if issued within minutes by another handheld.

License Plate Recognition-LPR technology retrieves plate number from photo, ensuring quality and accuracy.

Sticky Fields – State, Location, Violation and Comment can be easily set by user to remain for the next issued citation. Ideal for Street Sweeping enforcement.

Ticket History, Retention and Lookup-The system allows for automatic notification if a ticket is about to be issued to a plate that has previously been cited or warned. The information from the previous ticket is used to populate the current ticket information.

Marking/Chalking -The software allows tracking of vehicles by time, zone, location or photo.

Chalk alerts and Maps show expired vehicles and locations.

Shared Chalks-Enforcement staff can retrieve chalk records from other magic units on the same day to allow for continual chalking enforcement, even after shift changes.

Tow Agency Notifications-Email notifications with map, photos, issued citations and amounts due can be sent directly to a designated tow company or police department.

Live Software Support to Each Device -Our infrastructure is set up to allow us to interact remotely with each individual device. This is used for training and troubleshooting, even while in the field.

Software Upgrade with Minimal or No User Intervention -Software upgrades are done remotely to each individual unit by our support staff.

Issue and Warn-Officer can issue warnings and tickets for different violations at the same time.

Save time and provides public service for citizens.

Voice Memo Record – One touch record option on citation issue screen; no interruption to issue process.

GPS-Citations are geo-tagged and mapped on ticketPRO Viewer for Agency access.

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Visual Reporting/Mapping – Sample visual dashboard showing issuance activities. Options to filter by Officer, Violation, Route, etc. This a very flexible reporting tool that offers management a quick glance at vital parking information including mapping, date driven counts and statistics, Top10 information by Officer, Violation, etc.

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Parking tickets around Mile Square Park, Fountain Valley

Enhanced Push-to-Talk (ePTT) - With a data plan,
the smartphones double as a full communication device with two-way push-to-talk group radio, text messaging or as a cellphone. This can eliminate additional devices and costs. A Desktop Dispatch is available with ePT T to allow an office to locate/communicate with devices in the field. Desktop Dispatch improves safety and compliance. Listen mode allows you to monitor calls between devices:

PROPRIETARY & CONFIDENTIAL

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Three ticketPRO magic mobile solutions are available:

Option 1 Samsung Galaxy RugbyPRO w/Datamax
MF2Te 2" Printer

Option 1 Details
Two-Piece Smartphone with 2" Printer
Smartphone: Samsung Galaxy RugbyPRO // 4.0” Color touch-screen // Military spec.

MIL-810G// Car Charger //Includes protective case
ticketPRO Magic Software and License
Software Setup/Configuration Initial setup and installation of software with Agency specific information
Software Maintenance and Support: Remote servicing and updates // Fast phone replacement swap // user support including RemoteConnect assistance // email support for Agency requests
Managed 4G Data Plan:

Lost/Stolen/Damaged Replacement: A fully configured smartphone with ticketPRO Magic software will be replaced within 5 full business days of reported incident with a deductible fee. Each covered phone can have two replacements in a 12 month period ($100 per replacement; $600 for 3rd time).

Enhanced Push-to-Talk Radio (ePTT): Phone-to-Phone or Group communication. A Desktop Dispatch interface is included with every 10 phones activated with ePPT. County may choose how many phones to activate with ePTT.

Printer Items
Datamax MF2Te printer
2" Bluetooth Printer: Includes Lithium-Ion Battery // AC Charger // Configured to Agency’s ticketPRO Magic system
One AC Charger per each Printer
Extended and Comprehensive Warranty: Parts & Labor, including physical damage or abuse // TDS will provide a loaner unit while unit is in repair //excludes batteries and accessories
Belt Clip: Heavy Duty // Fits all utility belts // Wraps around belt with Velcro release -OR –
Shoulder Strap: Heavy Duty Nylon // Adjustable comfort-wide

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Option 2 Samsung Galaxy S6 Active w/Datamax
MF2Te 2" Printer

Option 2 Details
Two-Piece Smartphone with 2"Printer
Smartphone: Samsung Galaxy S6 Active // 5.1” Color touch-screen // Military spec.

MIL-810G// Car Charger //Includes protective case
ticketPRO Magic Software and License
Software Setup/Configuration Initial setup and installation of software with Agency specific information
Software Maintenance and Support: Remote servicing and updates // Fast phone replacement swap // user support including RemoteConnect assistance // email support for Agency requests
Managed 4G Data Plan:

Lost/Stolen/Damaged Replacement: A fully configured smartphone with ticketPRO Magic software will be replaced within 5 full business days of reported incident with a deductible fee. Each covered phone can have two replacements in a 12 month period ($250 per replacement; $750 for 3rd time).

Enhanced Push-to-Talk Radio (ePTT): Phone-to-Phone or Group communication. A Desktop Dispatch interface is included with every 10 phones activated with ePPT. County may choose how many phones to activate with ePTT.

Printer Items
Datamax MF2Te printer
2" Bluetooth Printer: 100 tickets per roll // Includes Lithium-Ion Battery // AC Charger // Configured to Agency’s ticketPRO Magic system
One AC Charger per each Printer
Extended and Comprehensive Warranty: Parts & Labor, including physical damage or abuse // TDS will provide a loaner unit while unit is in repair //excludes batteries and accessories
Belt Clip: Heavy Duty // Fits all utility belts // Wraps around belt with Velcro release -OR –
Shoulder Strap: Heavy Duty Nylon // Adjustable comfort-wide

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Option 3 ticketPRO nFORCER All -in -One
w/Built -in 3" Printer

Option 3 Details
All-in-One Android 4G Display with 3" Printer
Display: Android 4G // 5.7” Color touch-screen // Military spec. MIL-810G// IP67 rated ticketPRO Magic Software and License
Software Setup/Configuration Initial setup and installation of software with Agency specific information
Software Maintenance and Support: Remote software maintenance and updates // user support including RemoteConnect assistance // email support for Agency requests Managed 4G Data Plan
Extended Service Warranty: Standard manufacturer warranty can be extended up to 5 years// Warranty covered service repair/replacement within 10 full business days of reported incident with a deductible fee.
3" Built-in Printer: 65-75 tickets per roll (depends on paper type and ticket length) // Includes Lithium-Ion Battery
AC charger per each All-in-One Device (Optional Docking cradle available) Durable Holster/Case with shoulder strap and belt clip

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

ticketPRO Magic Support Features – Our support offering includes constant monitoring of device vital information such as storage, battery, memory and other resources. Our support team can instantly connect to any device in the field to provide training, troubleshooting or to perform software update. Our solution offers an always-connected device that is independent of the City’s network.

• Calling or email directly from device
• Remote Control/In-field Support
• Unattended Software Deployment & Upgrade
• Quick & Easy Recovery
• Hot Swap Program to ensure continuous operation
• Phone/email Support

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Cloud-based access is available to the City using a web -browser and a secure Internet Connection 24/7. Real-time access offers our clients the most current database information. All transactions such as citation records, payments, dismissals, administrative adjudication information, notes, registered owner information and all other citation data are immediately displayed and can be printed if desired.

Proactive Notifications from device to support team.

ticketPRO Web allows retrieval of information by citation, license plate with wild-card search, name and VIN. The search results can be sorted or used to select individual citation details, plates or registered owner names. Results can be filtered by citation status types of All, Open, Delinquent and Closed.

Searches can also be done by predefined or custom date periods.

Our citation details screen contain all pertinent information on each citation:

Citation Date/Time
Violations and Fines
Location of Violation
Current Status
Vehicle Information
DMV Vehicle Make
DMV Vehicle VIN
DMV Registration Expiration
DMV Registered Owner Name/Address
Responsible Party Name/Address
Payment Status and Due Dates
Contesting Dates and Results
Notices Mailed and Dates
Payment and Collections History

Additional information is easily available through toolbar buttons:

Scan of Original Manual Citation
Listing and Amount Due for Habitual Offender (Bootable/Towable) Vehicles View PDFs of Notices Mailed
View Photos/Map taken by ticketPRO Mobile
View Submitted Contesting Documents for appealed citations View all Prior Names/Addresses associated with citation Review or Add Notes added to the Citation by City Staff or TDS Call Center

4.8 Client Online Access – ticketPRO Web

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

City personnel can easily inquire on and update citation information using a single interface. Dismissals, administrative holds, payments, extensions and fine reductions can be completed by authorized staff.

All access is granted by using role-based security. For audit tracking, each transaction is stored with the ID of the person entering the transaction.

Dismissals, administrative holds and payments can be entered with a prior received date. Partial payments and write-offs can be entered through this system as well.

4.9 Registered Owner Name Retrieval

TDS has a direct online interface with the California Department of Motor Vehicles (DMV) for the retrieval of registered owners' names and addresses for California vehicles.

Requests for registered owners are submitted to the DMV each business day. Multiple citations issued under one plate or VIN may have different registered owners depending on the issue date of the citation. Most registered owner information is retrieved within 48 hours of a citation being entered.

During the name retrieval process, the vehicle make on file with DMV is obtained and compared with the make from the original citation. Discrepancies are reported and investigated to ensure the license has been entered correctly. Upon correction the citation is once again eligible for DMV name retrieval through our automated system.

Also during the name retrieval process, the full vehicle identification number (VIN) and the registration expiration date is retrie ved and placed on the system. This allows a comparison of the last 4 of the VIN on the citation with the VIN from the DMV and also the registration expiration date on the citation with the registration expiration date at the DMV. These are important tools to verify that the license plate on the citation was recorded properly and that the correct violator is pursued.

When a name and address is not available from the DMV on the first inquiry, multiple attempts are made until we successfully obtain an R/O or at a minimum nine (9) attempts. Corrections are made when necessary and the DMV name retrieval process continues. This process has been successful in ensuring accuracy and increasing both our DMV Hit Rate and our collection rate.

Updates are conducted on citations when a change of ownership or notification of a rental with bona fide proof is received. All prior name information is kept on the system for historical reference. Once these updates are made, another notice is mailed to the responsible party.

4.10 Out-of-State Registered Owner Name Retrieval

A Registered Owner inquiry is generated for citations issued to vehicles registered outside California.

TDS currently has agreements to retrieve registered owner information from all DMVs in the United States, Washington DC, and Canadian Provinces that allow retrieval of registered owner information.

TDS is a member of Nlets (National Law Enforcement Telecommunications System), which is similar to Clets, only on a national basis. Nlets allows electronic access for all 50 states for vehicle registered owner information. Non California registered owner names are retrieved quickly and without delay.

All specific out-of-state activities (generation of inquiries, sending inquiries, update of citation records with name and address information), are functions of the out-of-state process and happen automatically.

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

DMV registration holds are placed each business day for delinquent citations in accordance with standards set by the City, the California Vehicle Code and any other applicable laws. Releases of registration holds are sent to the DMV each business day for ever y paid or dismissed citation that was on DMV hold.

TDS has the ability to inquire/update DMV records and Disabled Placards on demand based on a request by the City. This eliminates the need for issuing abstracts on closed citations.

The DMV is notified each business day to modify the amount due on citations already on DMV hold that receive a partial payment.

DMV Status Reports are published monthly for citations placed/released from DMV hold. A report of payments made at the DMV is provided to the City for reconciliation.

4.12 Processing of Administrative Review Requests

TDS has provided Administrative Appeal/Review & Hearing Tracking Services to our clients since 1993 and the inception of California Vehicle Code 40215, which governs the processes for appealing parking citations.

Our Administrative Appeals process was designed to save our clients a significant amount of time, relieving the staff of the day -to-day clerical tasks associated with the process, and to provide an organized, efficient and professional way to process their appeals. TDS’ Administrative Appeals processing tracks relevant dates, automatically interfaces with and updates the citation system, provides adjudication status on our IVR (automated telephone system) and pticket.com (public
website) and mails all notifications. We provide the scheduling of hearings and mail all required hearing notifications.

Benefits of Using TDS’ Adjudication Service
Automatically tracks each citation through the adjudication process Dispositions (liable, not liable, liable for a reduced amount, etc.) are updated automatically Custom decision codes entered online
Automatically posts refunds to the citation database on dismissed citations that are already paid, and generates a request for refund
Automatically tracks due dates for contesting as described in CVC 40215 by interacting with the citation database and the specific citation data
Interacts with other automated systems - IVR and citizen Website - pticket.com Public can appeal online, with the ability to upload photos and files City can perform paperless online reviews and decisions through eAppealsPRO Provides specific status on IVR and pticket.com on contested citations for the public Automated hearing scheduling
TDS staff works directly with the hearing officer and City when scheduling in-person hearings Automated letter mailings which include decision codes at 1 st and 2nd level and also hearing notification letters which provide specific date, time, location and directions to the hearing.

Using this service has proven successful by having appeal information easily accessible in the parking citation database. All adjudication activities are tracked real -time by the system and therefore are available to the public 24/7 online and by telephone.

4.11 DMV Registration Holds/Releases

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

The system tracks information pertaining to each citation contested through the administrative adjudication process and allows for updates as each citation progresses through the steps for contesting. The Administrative Review and Hearing Tracking Syst em is fully integrated with the parking citation database and has complete inquiry capabilities.

The process starts with TDS entering all mailed-in Initial Review requests into the system. Citations are stopped at this point from progressing further in the citation process (no notices, etc.). The City determines the disposition of each contested citation. A decision code corresponding to a brief description of the reason that will appear on the result letter is selected.

The system automatically activates the citation and sends a result letter with information relating to the decision and amount due.

If a citation is dismissed and an amount has been paid, a refund letter is generated.

Administrative fines for disabled parking violations (CVC 40226): These r eductions are handled through the adjudication system. When the appellant shows proof that they had been issued a valid placard at the time the citation was received, the fine can be reduced to $25 (or whatever the City has determined to be their administrative fee) and the initial review result letter will explain that and request the reduced fine. Also, when the fine has been reduced to an administrative fee, this amount is not included in the monthly surcharge calculations.

Reporting: Reporting for the Adjudication system includes a monthly report of Outstanding Administrative Reviews and the Administrative Adjudication Services report which provides a summary of the adjudication activities for the month.

4.13 eAppealsPRO – Online and Scanned Appeals

Through our online review system, the City can review the submitted online appeals, including uploaded files and photos. Mailed in appeals are scanned and added for a fully paperless appeal review process. Prior citations, phone notes and City notes for all citations issued for the same license can also be viewed. For our clients that use TicketPRO Mobile handheld ticket writers, citation photos taken ar e added to each online appeal. Notices are automatically stopped at appeal submission and activated when the online decision is made.

All appeal and decision documents are stored electronically on eAppealsPRO for immediate access and viewing by the City. Results can be filtered by vi olation, decision reason, etc. Additional documents may be added for appeals continuing to the hearing level.

4.14 Administrative Hearing Scheduling Services

Payment of the citation fine is required at the time of hearing entry. In the case of indigence, the system allows an override to accept the hearing request without payment of the fine.

TDS schedules in -person hearings based on City specific dates and times within the 90 day CVC requirement. In-person hearing requests receive a hearing date notification letter with detailed instructions for the scheduled heari ng. If requested, one reschedule is allowed for the appellant. A new hearing date notification letter is mailed with the new date and time once the hearing is rescheduled.

The hearing examiner receives a packet containing a cover sheet and all documentation required for each hearing. The hearing examiner records the decision for each hearing. TDS then sends the hearing result letter out to the appellant. The TDS Hearing Result letter includes the reason that the violator was found liable, the requirement based on AB 602 from January 2009.

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Hearing schedules are available online for City viewing. Reporting for the Administrative Hearing portion of the system includes a monthly report of Hearing Results by Violation and a report of Outstanding Hearing Requests.

4.15 Hearing Officer Coordination

TDS staff coordinates with Fresno regarding the dates and times for hearings to be scheduled. TDS staff ensures that both the Hearing Officer and a room are available three (3) weeks in advance of scheduling hearings and prior to mailing Hearing Notification Letters to the citizens. TDS notifies the agency and Hearing Officer of any hearing reschedules.

Hearing information and documentation is prepared in advance of the hearings. The Hearing Officer selects from a custom hearing disposition code list and enter the results electronically. TDS mails result letters and files any required documentation.

When a liable decision is appealed further through the court system, TDS provides the City with all related documents for the City to appear at court. Information regarding court appeals is also tracked in the system for each citation.

4.16 Payment Processing

Mail is picked up each weekday from a Post Office Box provided by TDS. Payme nts are processed immediately. All information entered into our systems is updated real-time.

Payments are sorted by postmark date and processed each day. Audit controls are in place to ensure accountability of all transactions and monies for payment processing, from initial receipt through final resolution and filing.

TDS staff does all payment processing in -house. Payment batches are balanced and reconciled at three separate steps of our process. Payments are processed into the system within two (2) business days of receipt.

TDS currently scans and deposits checks to several of our customer’s bank accounts on a daily basis. This electronic check deposit option is fast, safe and secure.

To reduce the number of refunds required to be processed by the City’s finance department, TDS does not accept duplicate payments or payments attempting to be made toward citations which are already closed.

Deposit slips are matched to the payment batches prior to the daily bank deposits. Bank deposits are made by courier each day. Deposits are made within two (2) business days of receipt (one day for scanned check deposits). Online reporting to the City is available to review daily processed payments.

All payment documents are stored in an easily retrievable format. Payment documents are stored for two years and then periodically shredded.

Unmatched Payments: Our system has the ability to accept payments for citations that are not yet in the system. Basic information about the citation is entered into the database with the payment.

Upon receipt of the original citation, the basic information entered with the payment is compared for accuracy and all other data fields are updated.

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Partial Payments and Returned Checks: A second notice is mailed for bounced checks (adding a returned check charge to the system that is established by the City), and for the balance due on partial payments or payment plans. If no payment is received on these second notices, t he system continues processing the citation through the penalty phase and additional notification.

Due Date Extensions: The system has the capability to accept suspensions or due date extensions when requested by the City. These entries can be entered by the City or by TDS upon request.

Payment Plans: TDS can set a payment plan expiration date with or without late penalti es. After each payment, a notice will mail showing the total amount paid and amount due. If full payment is not received, the system automatically resumes the citation process (DMV, Collections, etc.).

Refunds: Two options are available. With our Bank Management Option, TDS will process and issue refund checks. Without the TDS Bank Management Option, TDS will record and report refunds to the City. The City issues the refund checks.

4.17 Internet Capability for the Public (pticket.com )

is a fully interactive web -based system which provides the public with online inquiry, payment capability, and online appeal access for their parking citations.

Information provided to the public includes:

Detailed citation information
Adjudication information
Contesting information
Pay single or multiple citations

Citizens accessing the www.pticket.com/Fresno website find only specific information related to Fresno citations. No other agency data will be displayed. Fresno city graphics (logos, banners, etc.) can be used to compliment the look and feel of the Fresno web site. Also included are several web pages with content unique to the City. These pages are customized to reflect the desired information about your parking program; contesting, payment options, parking forms, etc.

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Data security is provided using the highest industry SSL encryption. pticket.com is fully PCI compliant. An address link can be placed on the City’s website to provide convenient public access.

Online Appeals: Through the pticket.com website, we provid e an integrated online appeals process that is completely paperless. The system is dynamic in that it will prevent late appeals from being submitted, saving the City time, money and resources. Once they have submitted their electronic appeal, and uploaded any desired documents, the appeals are then reviewed online. A confirmation of each submitted appeal is emailed to the citizen.

The citation process is suspended pending review of the appeal, saving considerable processing effort and time. All processed appeals and decisions can be reviewed at any time by City personnel.

All results and key dates for initial reviews and hearings are viewable on pticket.com , including the written reasons if the citation is upheld. Result and notification letters are automatically mailed as per requirement of CVC 40215.

4.18 Credit Card Payments (Internet & Phone /IVR )

Payments by Credit Card: Payments by Credit Card are accepted 24/7. The system secures immediate authorization from the processor, with immediate updates to the citation status in real time. Our credit card processing is fully PCI compliant

For online payments, an email is generated to the payee on the web with their unique confirmation number/payment information.

Monies collected are deposited daily into a TDS bank account. Daily reconciliations are performed by TDS. Each month, after a final reconciliation, TDS will transfer funds to the City’s parking citation bank account. TDS will then provide summary and detail reconciliation reports.

Credit Card Chargebacks: When a chargeback is received, the monies are deducted from a TDS bank account and TDS staff performs any required adjustment to the parking citation database. We reopen the citation, and send a delinquent notice to the violator. We then adjust the monthly payment amount for credit cards to the city to account for the chargeback. The city is not involved in the chargeback process. All credit card reconciliations and chargeback issues are dealt with entirely by TDS staff.

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

4.19 Systems Interfacing and Integration

TDS Systems are designed to perform flexible data interfacing to send and/or retrieve required information with City systems and other vendor applications. We have successfully integrated with City payment systems, specialty hot lists, LPR systems, meter, and permit systems.

Remote Deposit – TDS works with various customers and their banks to scan checks for daily automated deposits. Funds are received same-day and information is available electronically.

LPR Import/Export – TDS can import up to real -time from License Plate Recognition systems to our ticketPRO magic Mobile solution. This can be used for scofflaw and parking permit enforcement.

Exports of habitual offender and other citation information can also be exported to LPR systems as needed.

Data Export - TDS exports citation data for several of our agencies as requested. For example, TDS currently exports citation data to Coplink for the San Mateo County Cities. TDS has also partnered with License Plate Recognition systems to provide scofflaw information to flag 5 or more delinquent citation vehicles to send an alert to the agency’s tow service.

Pay-by-Space – TDS’ ticketPRO magic Mobile is compatible with pay-by-space services that provide live status access to parking spaces/meters. Enforcement can lookup status directly on the ticketPRO magic software.

Parking Permits/Data Import – TDS’ ticketPRO magic Mobile can import parking permit data from the City for residential/lot permit status (expired, stolen, invalid).

Pay-by-Phone – TDS’ ticketPRO magic Mobile is compatible with pay-by-phone services that provide live status access to space/meter payments . TDS currently supports MobileNow!, Parkm obile and Passport Parking. TicketPRO magic Mobile is ready and operational with Fresno ’s PassportParking account.

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

4.20 Correspondence Processing

All mail received at TDS is sorted by category (payments, correspondence, etc.). Correspondence related to citations is opened and forwarded immediately to the appropriate department for further investigation by staff experien ced in identifying and separating contesting information from complaints.

All correspondence is processed within two (2) business days of receipt. Envelopes for all correspondence are stamped with the date received and kept with the source documents to validate the posting dates used for processing.

Vehicle Change of Ownership/Rented Vehicles: Daily updates are performed on citations when a change of ownership or notification of a rental with bona fide proof is received. All prior name information is kept on the system for historical reference. Once these updates are made, another notice is mailed to the new responsible party.

Upon receiving unidentifiable payments or incomplete information from a citizen, TDS staff requests additional information or documentation when necessary. All correspondence mailed to citizens on behalf of the City is automatically laser printed by the system and documented in the system for future reference.

All correspondence to the public provides complete citation information, amount due and instructions regarding how to make a payment. A bar -coded, pre-addressed stub is included for payment and documentation return.

4.21 Reporting-Client Parking Information Portal

TDS provides its customers with a dedicated web site accessible to authorized personnel. This site provides access to parking related information and resources available 24/7. Some of the information includes:

Access to REPORTNet for online reporting
Statistical information for various parking metrics, measures and comparisons Access to ticketPRO management functions
Turbo Data contact information
Agency-specific information such as violation schedule and officer roster Industry-specific links such as California Vehicle Code, DMV and Parking Associations

TDS will provide the City with a wide variety of electronic reports. Over 40 standard reports are generated. Custom reports can be created on an as needed basis upon request at no additional cost to the City. Frequency of reports generated can be on a one time only basis, monthly, weekly or as the City desires.

Report categories currently provided include:

Officer Activity Reports
Administrative Adjudication Reports
Billing Reports
Citation Reports
DMV Transactions
Financials
Innovative Collection Services
Management Reports
State/County Allocation of Parking
Penalties

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Using the Internet, authorized City staff is provided with a unique logon and password. These reports are provided in PDF format and can be viewed and printed. Reports can be viewed online 24/7 and will remain online for a minimum of three (3) years.

4.22 Toll-Free Telephone Service for the Public

TDS will provide a toll-free telephone number for the public to inquire on parking citations 24/7. The phone switch in our Tustin office currently receives over 12,000 calls per week.

Interactive Voice Response System: TDS’ Interactive Voice Response system (IVR) provides real-time, detailed citation information directly linked to the City’s database. Each caller has the option of hearing the information in English or Spanish.

The IVR allows parking citation recipients 24/7 access (with a brief interval maintenance occurring between 12:00 midnight and 1:00 a.m.). The public can inquire by citation number or license plate number and obtain the issue date, citation number, delinquent date and amount due on all open citations.

The system has the unique ability to relay contesting status on citations in the adjudication process.

Pre-recorded, Fresno specific information includes a greeting, the address for mailing a payment, making a payment over the Internet, instructions for contesting a citation and instructions for correcting equipment violations.

Options for reaching a Customer Service Representative are also available through this system. All calls can be recorded and provided to the agency.

PROPRIETARY & CONFIDENTIAL

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Customer Service Representatives: TDS Customer Service Representatives are available during our normal bu siness hours (8:00 am – 5:00 pm). TDS employs and trains staff with the ability to respond to calls received in English and Spanish.

We provide in-house training to all of our Customer Service staff allowing them to provide general information on each City ’s policies and procedures with the ability to research information and respond accordingly. In addition the staff is also trained to handle complaints professionally and provide information on all levels of the administrative adjudication process.

TDS has the ability to enter “Notes” on a particular citation or license plate as calls are taken in instances where specific information will be helpful for future reference. All “Notes” entered can be viewed and/or printed by the City and TDS staff.

4.23 Custom Notices

Our professionally printed notices are printed in color and were designed for ease of reading and providing important information to the public, as well as containing all information required by the California Vehicle Code. Our notices meet all current requirements for size, proportion and weight as defined by the USPS.

All notices, letters, and postage are provided by TDS and mailed using first-class mail.

Parking violation notices are mailed based on a City-determined schedule. All mailings are imprinted with the post net barcode and FIM markings as requested by the USPS.

Using the Postal Service National Change of Address (NCOA) database allows TDS to ensure the most rapid and accurate delivery of notices. This feature allows the new address of respondents that have moved (and filed a notice with the USPS) to be directly printed on the notice form as it is mailed, to eliminate the time delay normally encountered by the mail piece going to the old address, getting a forwarding sticker, and then going to the new address.

Mail returned as undeliverable is tracked and identified as returned mail on the inquiry screen.

All notices contain information required by the California Vehicle Code.

A unique feature of our system is the ability to modify the agency-specific text that is printed on the notice. This allows the City the flexibility of changing the text should policies or procedures ch ange (i.e. hours of operation, etc.).

INCLUDED NOTICE FORM INFORMATION
Issuing Agency & Description
Phone Number for Inquiries/Questions
Registered Owner Name & Address
Vehicle State & License Plate Number
Vehicle Registration Expiration Date
Vehicle Make/Color/Full VIN
Citation Number, Issue Date & Time
Violation Location
Notice Mailing Date
Violation Description
Due Date
Amount Due Before Due Date
Amount Due After Due Date
Consequences of Late Payment
Consequences of No Payment (DMV Hold)
Scofflaw/Repeat Offender Repercussions
Payment Mailing Address
Return Envelope
Payee Name
Inquiry/Payment Website Address
Instructions to Clear/Contest Citation

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

TDS provides two special collection programs to help maximize collection efforts . Our delinquent collections processes have been designed to deliver maximum revenue for our Agencies with minimum possible costs.

While other vendors are offering low percentage collection pricing, they are often collecting earlier in the citation timeline or providing little more than another mailed notice, or both. TDS uses the highest quality of collection service to get consistent high results. More important, we successfully collect more citation revenue before entering special delinquent collections. You get more, you pay less.

TDS offers Cost Recovery options, which add collection fees to accounts. Cost Recovery effectively offsets the normal percentage costs charged by collection agencies, helping your Agency retain most all of your parking fine dollars.

Innovative Collection Services: Innovative Collection Services (ICS) has been providing supplemental collection services since 1996. The ICS system is fully integrated with our citation system allowing for easy retrieval of parking citation and collection agency data.

ICS provides a complete solution:

Option to add penalties to offset administrative costs
Generating two demand letters at no cost to agency
Providing monthly and historic reporting
Interfacing with credit reporting agencies
Providing a unique toll-free number and a call center
Experienced staff trained in handling collection matters Letters, correspondence, payments, credit holds and call center notes viewable in TDS’ ticketPRO Web system.

Incoming new accounts as well as payment and “stop” information transmitted from the citation system are monitored and validated to ensure accuracy.

ICS collects many citations considered otherwise uncollectible. Violators become responsive when a collection agency becomes involved and their credit rating becomes an issue, resulting in payments that normally would remain uncollected.

4.24 Special Collections and Delinquent Follow-up

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Our Franchise Tax Board Interagency Offset Program complies with all requirements set forth by the FTB for the Interagency Offset Program. TDS provides all of the resources necessary so that you don’t have to.

For all FTB-qualified citations, TDS:

Assists Agency with FTB and SWIFT account setup
Combines all amounts together by registered owner into single accounts Retrieves Social Security numbers
Mails the pre-intercept notice to each registered owner. No multiple notices required.

Process the mailed payments and enter FTB intercept payments Handle all calls from the public.

The public may also make credit card payments online at pticket.com.

All FTB-qualified accounts that remain unpaid are sent to the FTB to be ready for the submission of State tax returns. The FTB will send all intercepted funds and detailed reports directly to the City. The City must provide a copy of the check and a copy of the detailed reports to TDS immediately so that we can update the system to show the accounts/citations as closed, and to perform an ongoing reconciliation for the City.

TDS notifies the FTB of any interim payments received on our end, so they will close the account on their system.

TDS provides full reporting for FTB notices mailed, payments from notices and collected offset payments from the FTB.

4.25 Franchise Tax Board Collections

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

4.26 Internet, Security and Data Backup

Network Infrastructure: TDS’ network and security infrastructure provides secure access to all systems including City access to the TDS hosted applications and public access to pticket.com .

Redundant Internet availability is based on a two-way scheme which includes Fiber connection to an MPLS network and dedicated wireless links. Dual firewalls provide redundancy and automatic failover in case of hardware failure and Internet link failover in case of circuit failure. Primary access is provided via local Data Center that offers a reliable and highly-secure Managed Internet service. Critical servers are hosted in the Data Center which provides the following benefits:

• Advanced MPLS WAN via DSL, Fiber, Ethernet & Wireless • Cutting Edge Infrastructure
• Fully Redundant, Data Grade Power
• Finest Internet Backbone
• Hi-Tech Physical and Network Security
• PCI Compliant, HIPPA, SSAE16
• IDS/IPS/Cloud Firewall/Content Filtering

Our Tustin corporate office also host redundant server and network to enhance availability.

TDS takes every measure and every precaution to ensure that the data is managed and properly protected. We incorporate high -industry standard security with SHA256withRSA data encryption for all our web server and online systems. Our managed firewalls employ Intrusion Detection Service (IDS) and Intrusion Prevention Service (IPS) with hourly updates of new signatures and threats. TDS staff are required to connect via an SSL-Virtual Private Network (VPN) with multi-factor authentication for remote access control and support.

TDS has taken the leap into virtualization. We have reduced our physical server footprint and implemented the latest in the area of optimization. Virtu alization provides us with benefits including high-availability and replication. We have also invested into a cutting-edge multi-site SAN technology that provides us with scalable storage; high -performance and site-to-site replication to protect our critical servers and data and ensure a backup that can be as real-time as possible.

PCI Compliance:

Our pticket.com e-commerce web site goes through a monthly intrusion detection test to make sure that our firewall and web servers adhere to the Payment Card Industry Data Security Standard (PCI DSS). The site is recertified at least quarterly to guarantee continued PCI compliance. Certification and encryption seals are visible to visitors to ensure their trust and confidence when conducting a payment transaction. As part of the PCI compliance, we also complete an annual questionnaire in order to maintain a valid certification. An active certificate can be made available if requested.

Security Policy: TDS has a strict internal policy regarding the security of information. Access to information is confined to a select few individuals strictly on a need-to-know basis. Our technology department staff is provided acce ss to systems on an as needed basis to service the hardware and software and to support our on-going operations.

All access to our systems requires, at a minimum, a unique username and password combination.

This access is governed by rules associated with each user’s access level within the applications. By policy, usernames and passwords cannot be written down, nor stored in a computer anywhere, and as an added measure all passwords are regularly updated.

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Email Security & Virus Protection: Since email has become one of the primary methods of communication and collaboration with our clients, TDS feels that email security and protection is as important and as critical as any web or online system. TDS employs a third party solution/service that not only filters out SPAM, Spyware and viruses, but also stores and forwards email in case of failure or network outages. This ensures that emails sent to our clients are SPAM and Virus free.

All systems including PCs, Laptops and servers within our network have managed anti-virus software tools to protect against file, system and email viruses and Spyware. Virus signature and protection policies are managed and updated by a centralized management console with reporting and alerting capabilities.

Data Backup: System backups occur daily. Backups are directed to disk as well as tape media. Our backup media are sent from our corporate headquarters to an off- site facility in southern California and a duplicate is sent to our northern California facility in San Jose. Backups are scheduled to run automatically. Backup logs are created and reviewed by our operations staff for exceptions and errors.

Systems and Network Services: Our core network services are located in an SSAE16 datacenter facility. This is a highly-secure off-site facility designed to withstand major disasters. Our equipment is housed in a controlled environment providing a complete access lock -down. Furthermore, having redundant power generators, Air Conditioning and Internet backup, guarantees a continuou s systems operation, data safety and integrity.

Access policy requires credentials and bio-scan to enter facility, along with another bio-scan to enter the server space. TDS’s systems are locked in an unshared space with no external access possible.

Video surveillance cameras are available throughout the facility.

Office Security (Tustin & San Jose): Our office space facilities are secured at the building level by access cards allowing entrance to only certain individuals outside of normal business hours. Our suites are secured by access cards for all staff allowing entrance to the suite only at permissible hours. An intercom system is used to grant access to vendors and visitors after identification by company staff. Our data center is secured by access cards allowing only certain individuals access. All entries are logged and reviewed on a regular basis. Our suite is also secured by a monitoring service that detects entry and motion within our suite during off hours. Surveillance cameras are throughout the facility with 24 hour recording and monitoring capability so any activity may be reviewed.

4.27 File Storage

Hard copy citations will be stored for a minimum two (2) years and then shredded.

Closed citation records will be stored electronically for a minimum three (3) years.

Open citation records will be stored electronically for a minimum five (5) years.

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

4.28 Subcontracting

TDS has contracted with InfoSend, Inc. to print and mail our notices since 2004.

We electronically transmit our notice files to them and they duplex and color print, fold, stuff and mail our notices out of their facility with their modern and very rapid equipment multiple times each week. Infosend helps us mail out over 35,000 letters and notices each week. Their main production facilities are in Anaheim, California and serve many clients including municipalities. They provide a backup facility for printing and mailing. Working with InfoSend al lows us to take advantage of their ability to pre-certify addresses using the USPS NCOA database. Utilizing a vendor that specializes in mailing services increases our compliance with ever -changing postal regulations and ensures our notices get into the mail stream faster and with the most accurate postal bar-coding.

4.29 Support

Staff Support: TDS provides in-house staff for all aspects of processing parking citations during normal business hours. All key contacts direct phone numbers and emails will be provided to the City’s contract administrator and all designated City staff.

User manuals for the citation system are provided during training sessions and clearly identify all steps required to access and use system information.

Initial onsite training at the City is provided for all systems to be used. Additional training is provided to the City as requested throughout the term of the contract.

Technical Support: TDS provides City staff with telephone support between 8:00 a.m. and 5:00 p.m. Pacific Standard Time (PST), Monday through Friday, except TDS’ holidays. Our staff follows up on client requests to ensure an effective solution is provided in a timely manner. With permission, we can conduct remote support sessions to assist or train users when necessary.

Support via email is also available during normal hours and monitored before and after hours and weekends. TDS provides special customer service and technical support emails which are viewed by primary staff and operations to insure requests are responded to quickly, usually in minutes.

The City of Fresno is already a TDS customer for the parking program so there will be no need for conversion or down time of any kind. We will simply continue to provide the very best service to Fresno city staff and residents.

TDS will be able upgrade the City to our ticketPRO magic Mobile devices 2- 3 weeks after award of contract. For the new and existing services, TDS will:

Conduct site surveys and prepare site as necessary for system installation and operation Provide all on-site user training, manuals for implementation Additional training will be available in person and online as needed at no cost to the City Prepare and maintain system documentation
Implement a fully tested, functional system
TDS will attend all meetings requested by the City of Riverside, at its own expense.

An Implementation Timeline Chart is on the following pages:

4.30 Implementation Plan

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

THE LISTED SAMPLE NOTICES AND FORMS ARE ON THE FOLLOWING PAGES:

Reminder Notice (Notice of Delinquent Parking)
Reminder Notice (Reverse Side)
Drive Away Notice
NSF Letter
Correspondence Letter
Initial Review Letter
Back of Initial Review Letter
Denial of Initial Review
Hearing Schedule Letter
Hearing Result Letter
Hearing Refund Letter
Refund Report
Delinquent Collection Letter (ICS)
Franchise Tax Board Pre-Intercept
Revenue Analysis Report
Daily Shift Summary
Multiple Citation Detail (Scofflaw)
Allocation of Parking Penalties
Administrative Adjudication Summary

4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Reminder Notice (Notice of Delinquent Parking): Reminder Notices are two-color laser printed and come with a return envelope for payment. A QR-Code can be scanned on the notice and take the violator directly to the pay screen for their specific citation(s).

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Reminder Notice (Reverse Side): The majority of our notices are printed on both sides to provide more information, including change of ownership and correctable violation signoff. The top half is for custom text specific for your agency.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Drive Away Notice: When notified, TDS will mail this two-sided notice within 15 days of issuance. Text on the back includes details of CVC 40202D. Officers using ticketPRO Mobile devices can mark a citation as a drive away to automatically notify TDS.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

NSF Letter: When a citation is reopened for insufficient funds, a new notice is generated for the amount due plus NSF fees.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Correspondence Letters: TDS has over 100 letters to communicate or request more information from the public. The sample shown is for Notice of Correction.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Initial Review Result Letter: A specific reason code is selected by the agency from a liable code list. The codes are exclusive and customizable for your agency. The citizen may select a hearing option and mail with their payment in the included return envelope.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Back of Initial Review Result Letter: A hearing by written declaration form is included on the back. The citation and license are also listed.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Denial of Initial Review: Citizens who contest after the allotted time per CVC 40215 receive this letter.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Hearing Schedule Letter: Includes custom text for location and directions. Letters are mailed 3 -5 weeks prior to the hearing date.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Hearing Result Letter: Per CVC 40215(b), a specific reason code is provided by the hearing examiner and the description is on the letter. The letter also includes steps for civil appeal, including presiding court location and phone.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Hearing Result Letter with Refund: For dismissed citations requiring refund, the letter will be mailed to the agency to process and mail the refund. Letters will be accompanied with a Refund Report (shown below).

Hearing Refund Report: Sent to agency with letters to process refund checks.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Delinquent Collection Letter (ICS): TDS will mail two letters and then, if not paid, report any unpaid fines to a credit bureau to attach to an individuals credit. This provides an ongoing incentive for citizens to pay.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Franchise Tax Board Pre-Intercept: This notice is mailed a minimum 30 days prior to reporting the unpaid amounts to the FTB. All qualified citations for a single individual are grouped and mailed on a single notice.

The individual citations and amounts are listed on the back.

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Revenue Analysis Report: Revenue sources monthly by fiscal year & shows two prior years. You can compare month-to-month or comp values. Dollar amounts and payment counts are presented.

Daily Shift Summary: Daily reports are automatically emailed to selected staff. Custom reports can be created to meet your agency’s specific needs for temporary statistics or ongoing:

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Multiple Citation Detail (Scofflaw): This report lists location details by plate to help you find those scofflaw vehicles with 5 or more delinquent citations. They often park in the same location. Scofflaw information is sent to ticketPRO handhelds to alert officers when a scofflaw is cited.

Allocation of Parking Penalties: Monthly report of State and Courthouse Surcharges to be paid to the Count:

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4. Statement of Qualifications and Experience CITY OF FRESNO RFP #9341

Administrative Adjudication Summary: Calendar year statistics showing initial review, hearings and all adjudication letter types mailed. Broken down monthly and includes appeal percentages to citations issued and annual totals.

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5. City Forms CITY OF FRESNO RFP #9341

The listed forms are on the following pages:

Statement Indicating Acceptance of Indemnification and Insurance Requirements Non-Collusion Affidavit
Proposal Deposit

5. City Forms CITY OF FRESNO RFP #9341

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6. Addenda with Signature Pages CITY OF FRESNO RFP #9341

The signed forms for Addenda 1, 2, 3 and 4 are on the following pages:

6. Addenda with Signature Pages CITY OF FRESNO RFP #9341

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7. References CITY OF FRESNO RFP #9341

TDS currently provides parking citation processing services to over 100 clients, consisting of municipalities and universities throughout the State of California. The following information contains a few clients with citation processing services that are s imilar to Fresno and/or have recently contracted with TDS:

City of Santa Rosa

Kim Nadeau (707) 543-3464
Economic Development & Housing Mgr. [email protected]

Janet Reisner (707) 543-3048
Parking Enforcement Supervisor [email protected]
100 Santa Rosa Avenue Fax: (707) 543-3030
Santa Rosa, Ca. 95404

The City of Santa Rosa contracted with TDS in 2013. They issue approximately 35,000 citations annually. TDS provides the following parking citation processing services . They equipped the enforcement staff with our newest ticketwriters, ticketPRO Magic:

In-state Citation Processing
Out-of-state Citation Processing
Payment Collection
Credit Card Payment Processing
ticket PRO magic ticket writers
Innovative Collection Services
Franchise Tax Board Collection
eAppeals PRO paperless appeals

Mr. Wayne Dalton
(831) 646-5651
Parking Superintendent [email protected]
580 Pacific Street Fax: (831) 646-3793
Monterey, Ca. 93940

The City of Monterey contracted with TDS in July of 2015. They previously were processing with Duncan Solutions. They issue approximately 45,000 citations annually. TDS provides the following parking citation processing services to the City of Monterey:

In-state Citation Processing
Out-of-state Citation Processing
Payment Collection
Credit Card Payment Processing
ticket PRO magic ticket writers
Innovative Collection Services
Franchise Tax Board Collection
eAppeals PRO paperless appeals

7.1 Client References
City of Monterey

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7. References CITY OF FRESNO RFP #9341

Ms. Heather Hoshii (408) 793-4131
Parking/Traffic Division Manager [email protected] 200 E. Santa Clara St. Fax: (408) 292-6097
San Jose, Ca. 95113

The City of San Jose has been a TDS client since 1998. They issue over 220,000 citations annually.

The TDS northern office located in San Jose accepts walk-in payments for all Bay Area agencies. TDS provides the following parking citation processing services to the City of San Jose:

In-state Citation Processing
Nlets Out of State Citation Processing
Credit Card Payment Processing
ticket PRO mobile ticket writers
Innovative Collection Services
Franchise Tax Board Collection
eAppeals PRO paperless appeals

Tom Gafferey (559) 278-7317
Parking & Transportation Manager [email protected] 2311 East Barstow Ave. Fax: (559) 278-7538
Fresno, Ca. 93740

CSU Fresno has been our customer since 2000. CSU Fresno issues over 15,000 citations annually. TDS provides the following parking citation processing services to CSU Fresno:

In-state Citation Processing
Nlets Out of State Citation Processing
Credit Card Payment Processing
ticket PRO magic ticket writers
Innovative Collection Services
Franchise Tax Board Collection
eAppeals PRO paperless appeals

City of San Jose
CSU Fresno

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7. References CITY OF FRESNO RFP #9341

Renee Neermann (310) 456-2489 x222
Administrative Services [email protected]
23825 Stuart Ranch Road Fax: (310) 456-3356
Malibu, Ca. 90265

Malibu is a new contract with TDS as of December, 2014. They issue approximately 8,000 citations annually. TDS Services provided are:

In-state Citation Processing
Nlets Out-of-state Citation Processing
Online Credit Card Payments
ticket PRO magic ticket writers
Innovative Collection Services
Franchise Tax Board Collection
Adjudication with Appeals PRO

Lt. Nichole Hanchett (818) 898-1255
Detective Division Commander [email protected]

Sylvia Ortega (818) 898-1281
Records SFPD [email protected]
910 First St. Fax: (818) 361-3697
San Fernando, Ca. 91340

San Fernando recently partnered with TDS in December, 2014. TDS configured processing services, ticket PRO Magic ticketwriters and the city was issuing new citations in less than 2 weeks . Annual issuance is 15,000 citations. TDS provides the following citation processing services:

In-state Citation Processing
Nlets Out-of-state Citation Processing
Credit Card Payment Processing
ticket PRO magic ticket writers
Innovative Collection Services
Franchise Tax Board Collection
eAppeals PRO paperless appeals

City of Malibu
City of San Fernando

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7. References CITY OF FRESNO RFP #9341

City of Anaheim

Ayumi Takayasu Karla Santillan
Public Works Anaheim Police Dept.
(714) 765-6860 (714) 765-1808
[email protected] [email protected]

Dawn Wharton Roger Bennion
Management Analyst Code Enforcement
(714) 765-4311 (714) 765-4470
[email protected] [email protected]
200 South Anaheim Blvd.

Anaheim, Ca. 92805

The City of Anaheim is a repeat customer. They returned to TDS in January, 2015 after a contracted term with Phoenix Group. Anaheim issues approximately 100,000 citations annually. TDS provides the following parking citation processing services:

In-state Citation Processing
Nlets Out-of-state Citation Processing
Payment Collection
Credit Card Payment Processing
ticket PRO magic ticket writers
Paperless eAppeals PRO
Innovative Collection Services
Franchise Tax Board Collection

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8. Proposer Questionnaire CITY OF FRESNO RFP #9341

Proposer’s Name: Turbo Data Systems

PROPOSER QUALIFICATION QUESTIONNAIRE
FOR REQUEST FOR PROPOSALS FOR:

PARKING CITATION PROCESSING AND SUPPORT
RFP # 9341

TO: THE PURCHASING MANAGER OF THE CITY OF FRESNO

The undersigned Proposer submits the following information in accordance with the proposal Specifications:

1. a. Business Name: Turbo Data Systems

b. Address: 18302 Irvine Blvd. Suite #200 Tustin, Ca. 92780

Is your firm operating as a franchise? No

2. Provide the names, titles, qualifications, years of experience, and years with your firm, for all key personnel in authority in your business, including the key personnel that will be involved in this project, and the extent to which they will be involved in the performance of this Contract.

TDS’ team qualifications included in Section 4 of the bid, pages 2 - 7.

3. How many years has your business been established? 30 years

How many years has your business been under your present name? 30 years

How many years under former names? (List name and number of years) 0

4. How many years has your business been providing services? 30 years

5. What other types of services does your business provide?

Code Enforcement Citation Processing, Fulfillment and Processing of Residential and Parking Permits, Booking Fees Collection and Processing

6. Do you have any affiliated companies? No

7. Have there been any contract terminations for the services your firm performs before the fulfillment of the contract within the past three years? No

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8. Proposer Questionnaire CITY OF FRESNO RFP #9341

8. Provide an organization chart, indicating full-time personnel, job titles, locations, and whether each individual works out of an office or is in the field. Organization chart attached?

Organization Chart included in Section 4, page 4.

9. Does the proposer currently possess sufficient inventory to meet the initial requirements (See Appendix A for this contract? Yes

10. Describe how you will meet the requirement to provide Parking citation services and support.

We are the current vendor and all needed services are being met. Please see the details in the bid, section 4, starting on page 1.

11. Outline your support services including establishing direct lines of communication between

City technical staff and the manufacturers(s): Included in section 4 of the bid , page 32.

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9. Signature Pages CITY OF FRESNO RFP #9341

The required signature pages follow:

9. Signature Pages CITY OF FRESNO RFP #9341

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