Fresno City Council
October 30, 2025

APPENDIX K: NOTIFICATION OF PUBLIC RIGHTS
Exhibit K.1 is an image of the Title VI Notice to the Public as posted onboard FAX transit vehicles. The entire text of the notice is provided in both English and Spanish.

Exhibit K.2 is an image of the Title VI Notice to the Public as posted within FAX facilities and offices. It contains more detail about filing a complaint. The full text of the notice is in English only. It also includes the phrase, “If information is needed in another language, please contact (559) 621-7433” in six additional languages.

Exhibit K.1 Notice to the Public (Onboard)
K-2
Fresno Area Express Title VI Plan

Exhibit K.2 Notice to the Public (Facility)
K-3

APPENDIX L
Title VI Major Service Change, Disparate
Impact, and Disproportionate Burden Policy

APPENDIX X
Title
Fresno Area Express Title VI Plan

APPENDIX L: TITLE VI MAJOR SERVICE CHANGE, DISPARATE IMPACT, AND

DISPROPORTIONATE BURDEN POLICY
Applicability

This instruction applies to all divisions, agencies, offices, and elements within the City of Fresno’s Department of Transportation.

Purpose

This instruction outlines the Department of Transportation’s Title VI Major Service Change, Disparate Impact, and Disproportionate Burden Policy.

Force & Effect

Compliance with this publication is mandatory. Those in violation may be subject to disciplinary actions in accordance with City of Fresno Administrative Order 2 -14 and/or violators’ respective Union Unit Memorandum of Understanding.

I. PURPOSE

The Federal Transit Administration (FTA) is responsible for ensuring that its funding recipients fully comply with Title VI of the Civil Rights Act of 1964 in their planning and implementation processes. Pursuant to Title 49 (U.S.C. Chapter 53), as amended, the City of Fresno, Department of Transportation/Fresno Area Express (FAX) is a designated recipient of funds under FTA (Sections 5307 and 5309).

Further Federal guidance, provided by Executive Order 12898 and FTA Environmental Justice Circular 4703.1, highlights FAX’s responsibility to ensure that Environmental Justice is incorporated into FAX’s mission to provide safe, convenient, courteous, and reliable transit service for the greater Fresno-Clovis Metropolitan Area. Additional Federal guidance provided by Executive Order 13166 amplifies the Civil Rights Act mandate by providing that persons with limited English proficiency should have meaningful access to programs and activities receiving federal funds.

As a designated fede ral funds recipient, FAX updates its Title VI Program every three years in accordance with the FTA Circular 4702.1B, dated October 1, 2012, which assesses compliance of FAX, its subrecipients, and contractors with the Civil Rights Act of 1964 and related executive orders.

FAX must also ensure that there is Title VI consideration whenever there is a change in fares or a change in service that could impact minority or low -income communities. The purpose of conducting fare and service equity analyses prior to implementing changes is to determine whether the planned changes will have a disparate impact on the basis of L-3
Fresno Area Express Title VI Plan

race, color, or national origin. Low -income populations are not a protected class under Title VI. However, recognizing the inherent overlap of environmental justice principles i, FTA requires transit providers to evaluate proposed service and fare changes to determine whether low -income populations will bear a disproportionate burden of the changes.

In particular, FAX must describe changes in fa res or fare media and major service changes relating to transit routes, hours or days of operation, or frequencies, and provide an analysis of the effect that any such changes may have on minority and low -income communities. This policy provides definition s of major service changes, disparate impacts, and disproportionate burdens, and describes the process in which FAX conducts Title VI analyses.

FTA’s Title VI Circular requires FAX to monitor four service standards (maximum vehicle load, vehicle headwa y, on -time performance, and bus stop spacing) and two service policies (distribution of amenities and vehicle assignment) for its fixed-route modes. FTA requires that these policies and standards be monitored for disparate-impact effects. The results of th is monitoring are included in each Triennial Title VI Program update and reported to the City Council for its consideration, awareness, and approval.

The FTA circular identifies methods for notifying the public of their rights to file a Title VI complaint. This policy describes FAX’s procedure for responding to such complaints.

II. TRIENNIAL TITLE VI PROGRAM UPDATE

Every three years, FAX shall complete a Title VI Program update in accordance with FTA guidelines. The triennial update assesses compliance on a number of issues for FAX, its subrecipients, and contractors, as specified in FTA Circular 4702.1B, dated October 1, 2012.

III. TITLE VI FARE AND SERVICE EQUITY ANALYSES

On August 30, 2018, the Fresno City Council approved the adoption of f ederally mandated Title VI Policies for FAX regarding major service changes, disparate impacts on minority populations, and disproportionate burdens on low-income populations.

FAX will conduct a Title VI Fare Equity Analysis for all fare change proposals regardless of the amount of increase or decrease, with the following exceptions:

• Temporary reductions that are mitigating measures for specific actions; or • Promotional or temporary fare reductions that last six months or less.

FAX will conduct a Title VI Service Equity Analysis whenever there is a major service change, as defined below. In addition, FAX will conduct a service equity analysis for changes which, when considered cumulatively over a three -year period, meet the major L-4
Fresno Area Express Title VI Plan

service change threshold. The City Council may request additional service equity analyses for the consideration of changes as it deems appropriate.

All fare and service equity analyses shall be presented to the City Council for approval and included in the Title VI Program update.

A. Major Service Change Policy

As stated in the FTA Circular, transit providers must identify what constitutes a major service change, as only major service changes are subject to service equity analyses.

As adopted by the City Council, a Major Service Change adds or removes 25% or more:
• Revenue miles on any route.
• Revenue hours on any route.

Exemptions to the Major Service Change Policy are:

• Initiation/discontinuance of temporary or demonstration s ervices lasting 1 year or less.
• Changes to or suspension of routes due to natural or catastrophic disasters.
• Temporary route detours: short -term changes to a route caused by road construction, routine road maintenance, road closures, emergency road conditions, fiscal crisis, civil demonstrations, or any uncontrollable circumstances.
• Initiation/discontinuance of any Special Event Routing.

B. Disparate Impact Policy

As defined by the FTA, a disparate impact is a facially neutral policy or practice that disproportionately affects members of a group identified by race, color, or national origin. The disparate impact policy establishes a threshold for determining when a major service change has a disparate impact on minority populations.

As approved by the City Council, a Disparate Impact exists if a major service change requires a minority population to bear adverse effects by 20% or more than the adverse effects borne by the general population in the affected area.

The measure of dispar ate impact involves a comparison of impacts borne by minority populations compared to impacts borne by non -minority populations. For a service equity analysis, FAX will measure service in terms of current FAX standards for frequency, span of service, and/o r distance to bus routes. Title VI equity analyses will compare existing service or fares to proposed changes and L-5
Fresno Area Express Title VI Plan

calculate the absolute change as well as the percent change. When minority populations or riders will experience a 20% (or more) greater adver se effect than that borne by the non -minority populations or riders, such changes will be considered to have a disparate impact. An adverse effect is defined as a geographical or time-based reduction in service which includes but is not limited to:
elimination of a route, short turning a route, rerouting an existing route, or an increase in headways.

C. Disproportionate Burden Policy

As defined by the FTA, a disproportionate burden is a facially neutral policy or practice that disproportionately affects low-income populations more than non-low- income populations. The Disproportionate Burden Policy establishes a threshold for determining whether a major service change has a disproportionate burden on low-income populations versus non-low-income populations.

As approved by the City Council, a Disproportionate Burden exists if a major service change requires a low-income population to bear adverse effects by 20% or more than the adverse effects borne by the general population in the affected area.

Low-income populations are not a protected class under Title VI. However, recognizing the inherent overlap of environmental justice principles in this area, and because it is important to evaluate the impacts of service and fare changes on passengers who are transit-dependent, FTA requires transit providers to evaluate proposed service and fare changes to determine whether low -income populations will bear a disproportionate burden of the changes.

FAX will conduct Title VI equity analyses by comparing exi sting service or fares to proposed changes and calculating the absolute change as well as the percent change. When the proportion of low -income populations or riders adversely affected by the proposals is 20% (or more) than the proportion of non -low-income populations or riders adversely affected, such changes will be considered to have a disproportionate burden.

D. Mitigation of Impacts

If FAX finds that the proposed fare or service changes result in disparate impacts on minority communities, FAX must identify alternatives to the proposal that could serve the same legitimate objective with less disparate impact. If a less discriminatory alternative does not exist and FAX has substantial legitimate justification that cannot otherwise be accomplished, FAX shall identify measures to mitigate the negative impacts of the changes.

If FAX finds that the proposed fare or service changes result in disproportionate burdens on low -income communities, FAX shall identify alternatives available to L-6
Fresno Area Express Title VI Plan

affected low-income riders and take steps to avoid, minimize, or mitigate impacts where practicable.

IV. TRANSIT SERVICE MONITORING

FAX is required to monitor the performance of its system relative to system-wide service standards and service policies. FAX staff wi ll assess the performance of each route according to methods described in the FTA Circular, and report to the City Council not less often than every three years to ensure all elements of the service are being equitably provided.

For cases in which the service exceeds or fails to meet the standard or policy, FAX shall analyze why the discrepancies exist, and take steps to reduce the potential effects. If staff determines that prior decisions have resulted in a disparate impact on the basis of race, color, or national origin, FAX shall take corrective action to remedy the disparities to the greatest extent possible and report these efforts in the Title VI Program update.

V. TITLE VI COMPLAINT PROCESS

FAX shall take any Title VI violation complaint seriously and act quickly to identify, resolve, or remediate any identified issue.

A. Communication with Complainant

It is FAX’s intent to communicate with the complainant throughout the Title VI complaint review process, regardless of the outcome of the investigation.

B. Posting of Title VI Complaint Notification

The following or similar notice will be placed on-board buses, in public ticket offices and public meeting rooms (such as the FAX Administration Office), and on the FAX website, in English and Spanish:

English: Title VI: FAX is committed to ensuring that no individual is excluded from participation in, denied the benefits of its programs, or subjected to discrimination on the basis of race, color, or national origin as afforded to them by Title VI of the Civil Rights Act of 1964, as amended. To file a Title VI complaint or get more information on your rights, call 559-621- 7433 or dial 711 California Relay Service. For more information, visit fresno.gov/transportation/fax/title-vi-non-discrimination-policy/.

Spanish: Título VI: FAX se compromete a garantizar que ninguna persona quede excluida de la participación, negada los beneficios de sus programas o sujeta a discriminación por motivos de raza, color u origen nacional según lo dispuesto por el Título VI de la Ley de Derechos Civiles de 1964, según L-7
Fresno Area Express Title VI Plan

enmendada. Para presentar una queja del Título VI u obtener más información sobre sus derechos, llame al 559 -621-7433 o marque el 711 servicio de retransmisión de California. Para más información, visite www.fresno.gov/transportation/fax/title-vi-non-discrimination-policy/.

C. Receipt of Title VI Complaints

The FAX web site includes a dedicated “Title VI Non -Discrimination Policy” web page. The dedicated page includes a FAX Title VI Complaint Policy and Procedure in both English and Spanish, as well as Title VI complaint forms in both English and Spanish.

The Title VI Complaint Procedure describes the several ways that Title VI complaints can be filed. In addition, the FAX web site also includes a “Contact FAX” web page, which provides multiple ways to contact FAX, including electronically filling out and submitting an online contact form, printing a FAX complaint/compliment form and submitting the hard copy in person or by mail, calling a customer service representative at (559) 621 -RIDE (7433) or dialing 711 California Relay Service, visiting MTC or the FAX Administrative Office, contacting the City of Fresno to file an Americans with Disabilities act (ADA) grievance, or accessing the Title VI Complaint Form via the FAX Title VI web page.

D. Review and Investigation of Title VI Complaints

All complaints are handled according to the Title VI Complaint Procedures listed in Section D of the FAX Title VI Program.

E. Submission of Complaint to the Federal Transit Administration

Complainants may also file a complaint directly with the Federal Transit Administration at FTA Office of Civil Rights as described in Section D of this Title VI Program.

L-8

APPENDIX M
Title VI Complaint Form
APPENDIX M: TITLE VI COMPLAINT FORM

Exhibit M.1 consists of two pages of the English version of the FAX Title VI Complaint Form.

Exhibit M.2 consists of two pages of the Spanish version of the FAX Title VI Complaint Form.

M-2
Modified 1/22

Title Vl Complaint Form

Title VI of the Civil Rights Act of 1964 states “No person in the United States of America shall, on the ground of race, color or national origin, be excluded from, participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Please provide the following information necessary in order to process your complaint.

Assistance is available upon request by calling the Title VI Coordinator at (559) 621-7433 or dial 711 California Relay Service. Complete this form, sign it, and mail or deliver it to:

Fresno Area Express
Attn: Title VI Coordinator
2223 “G” Street
Fresno CA 93706-1600

1. Complainant’s Name:

2. Address:

3. City: State: Zip Code:

4. Telephone No. (Home/Cell): (Work):

5. Person allegedly discriminated against (if other than complainant):

Address:

City: State: Zip Code:

6. What was the discrimination based on? (Check all that apply) Race Color National Origin

7. Date of alleged incident resulting in discrimination:

8. In your own words, describe the alleged discrimination.

What happened and who was responsible?
For additional space, attach additional sheets as needed.

9. What FAX representative(s) were allegedly involved?

Exhibit M.1 Title VI Complaint Form (English)
M-3
Modified 1/22

10. Where did the incident take place?
Please provide location, bus number, drivers name, etc.

11. Witnesses? Please provide their contact information.

Name
Address:

City: State: Zip Code:

Telephone No. (Home/Cell): (Work):

Name
Address:

City: State: Zip Code:

Telephone No. (Home/ Cell): (Work):

Name:

Address:

City: State: Zip Code:

Telephone No. (Home/ Cell): (Work):

12. Did you file this complaint with another federal, state, or local agency; or with a federal or state court? Yes No

If answer is yes, check each agency complaint was filed with:

Federal Agency
State Court

Federal Court
Local Agency

State
Agency Other

13. If you answered yes to question 13, please provide the contact person information for the agency you also filed the complaint with:

Name:

Address:

City: State: Zip Code:

Telephone No. (Cell) (Work):

Sign the complaint in the space below. Attach any documents you believe supports your complaint.

Complainant’s Signature: Signature Date:

M-4
Formulario de Quejas para Título VI
El Título VI de la Ley de Derechos Civiles de 1964 establece que “Ninguna persona en los Estados Unidos de América, por motivos de raza, color u origen nacional, será excluida, participará, se le negarán los beneficios o será objeto de discriminación en virtud de cualquier programa o actividad que reciba asistencia financiera federal.”
Por favor provea la siguiente información necesaria para procesar su queja.

Si necesita asistencia para completer este formulario, llame al Coordinador del Título VI al (559) 621-7433 o marque 711 para Servicio de Retransmisión de California. Complete este formulario, fírmelo, y envíelo por correo o entréguelo a:

Fresno Area Express (FAX)
Atención: Coordinador del Título VI
2223 “G” Street
Fresno CA 93706-1600

1. Nombre de la Persona con Quejas:

2. Dirección:

3. Ciudad: Estado: Código Postal:

4. Número de Teléfono (Casa/Celular): (Trabajo):

5. Persona affectada por la supuesta discriminación (si distinta a la persona con quejas):

Nombre:

Dirección:

Ciudad: Estado: Código Postal:

6. Tipo de discriminación? (Marque todos lo que correspondan) Raza Color de Piel Origen Nacional

7. Fecha en que ocurrió la supuesta discriminación:

8. En sus propias palabras, describa como supuestamente discriminaron contra usted.

Que sucedió y quien es responsable?
Para mas espacio, use una nueva página.

9. Cual representante or cuales representantes de FAX fue o fueron involucrado(s)? Modified 1/22
Exhibit M.2 Title VI Complaint Form (Spanish)
M-5

10. Donde tomó cabo la situación?
Locación, número de autobus, nombre del chofer, etc.

11. Testigos? Favor de proveer la información de los testigos.

Nombre:

Dirección:

Ciudad: Estado: Código Postal:

Número de Teléfono (Casa/Celular): (Trabajo):

Nombre:

Dirección:

Ciudad: Estado: Código Postal:

Número de Teléfono (Casa/ Celular): (Trabajo):

Nombre:

Dirección:

Ciudad: Estado: Código Postal:

Número de Teléfono (Casa/ Celular): (Trabajo):

12. Registró esta queja con otra agencia, federal, estatal, o agencia local; o con la corte federal o estatal?
Si No
Si su respuesta fue “Si” verifique la agencia que usó:

Agencia Federal Corte Federal Agencia Estatal
Corte Estatal Agencia Local Otro

13. Provea información de contacto personal de la agencia con quien metió la queja:

Nombre:

Dirección:

Ciudad: Estado: Código Postal:

Número de Teléfono (Celular): (Trabajo):

Firme en el espacio de abajo. Mande documentos que usted crea puedan soportar sus alegaciones.

Firma: Fecha de Firma:

Modified 1/22
M-6

APPENDIX N
Fresno City Council Title VI Program Approval
APPENDIX N: FRESNO CITY COUNCIL TITLE VI PROGRAM APPROVAL

Exhibit N.1 provides documentation of the Fresno City Council’s approval of this 2025 Title VI Plan.

[NOTE: The 2025 Title VI Program has been placed on the October Fresno City Council meeting for formal action. The City Council’s action will be reflected in Exhibit N.1 once action has been taken.] N-2

APPENDIX O
Census Tract Chart
Fresno Area Express 2025 Title VI Program

APPENDIX O: CENSUS TRACT CHART

Exhibit F.1 Demographic Map: LEP Population
Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

1.00 3,429 2,574 75.1% 1,902 55% 855 24.9% 406 11.8% 19 0.6% 99 2.9% 0 0.0% 37 1.1% 111 3.2%

2.00 2,578 2,168 84.1% 1,804 70% 410 15.9% 233 9.0% 0 0.0% 103 4.0% 8 0.3% 0 0.0% 20 0.8%

3.00 3,941 3,566 90.5% 2,389 61% 375 9.5% 696 17.7% 0 0.0% 270 6.9% 0 0.0% 42 1.1% 169 4.3%

4.00 5,683 4,958 87.2% 4,173 73% 725 12.8% 226 4.0% 111 2.0% 397 7.0% 0 0.0% 0 0.0% 51 0.9%

5.01 2,796 2,612 93.4% 1,939 69% 184 6.6% 469 16.8% 0 0.0% 171 6.1% 0 0.0% 0 0.0% 33 1.2%

5.02 2,921 2,562 87.7% 2,043 70% 359 12.3% 34 1.2% 72 2.5% 182 6.2% 4 0.1% 181 6.2% 46 1.6%

6.01 4,345 3,642 83.8% 3,261 75% 703 16.2% 271 6.2% 0 0.0% 82 1.9% 0 0.0% 0 0.0% 28 0.6%

6.02 1,485 1,173 79.0% 875 59% 312 21.0% 270 18.2% 11 0.7% 5 0.3% 0 0.0% 5 0.3% 7 0.5%

7.01 2,768 2,731 98.7% 1,825 66% 37 1.3% 588 21.2% 0 0.0% 241 8.7% 8 0.3% 27 1.0% 42 1.5%

7.02 1,453 1,418 97.6% 1,216 84% 35 2.4% 137 9.4% 12 0.8% 50 3.4% 0 0.0% 0 0.0% 3 0.2%

9.01 3,080 3,037 98.6% 1,855 60% 43 1.4% 398 12.9% 141 4.6% 550 17.9% 0 0.0% 25 0.8% 68 2.2%

9.02 5,392 5,007 92.9% 3,512 65% 385 7.1% 929 17.2% 0 0.0% 404 7.5% 0 0.0% 5 0.1% 157 2.9%

10.00 4,714 4,577 97.1% 3,017 64% 137 2.9% 761 16.1% 120 2.5% 610 12.9% 0 0.0% 42 0.9% 27 0.6%

11.00 3,200 3,134 97.9% 2,583 81% 66 2.1% 439 13.7% 0 0.0% 2 0.1% 0 0.0% 6 0.2% 104 3.3%

12.01 6,101 5,544 90.9% 3,971 65% 557 9.1% 91 1.5% 0 0.0% 1,465 24.0% 0 0.0% 0 0.0% 17 0.3%

12.02 4,289 4,128 96.2% 3,019 70% 161 3.8% 553 12.9% 0 0.0% 481 11.2% 61 1.4% 0 0.0% 14 0.3%

13.01 5,416 5,084 93.9% 4,633 86% 332 6.1% 15 0.3% 1 0.0% 356 6.6% 0 0.0% 0 0.0% 79 1.5%

13.03 2,245 2,235 99.6% 1,716 76% 10 0.4% 93 4.1% 0 0.0% 410 18.3% 0 0.0% 0 0.0% 16 0.7%

13.04 5,750 5,353 93.1% 3,687 64% 397 6.9% 604 10.5% 51 0.9% 901 15.7% 0 0.0% 0 0.0% 110 1.9%

14.07 4,977 4,442 89.3% 2,737 55% 535 10.7% 847 17.0% 0 0.0% 771 15.5% 0 0.0% 25 0.5% 62 1.2% Exhibit O.1 Census 2025 Population Estimates by Race/Ethnicity by Census Tract O-2
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

14.08 2,132 1,533 71.9% 1,131 53% 599 28.1% 181 8.5% 3 0.1% 99 4.6% 0 0.0% 0 0.0% 119 5.6%

14.09 2,666 1,754 65.8% 1,076 40% 912 34.2% 82 3.1% 0 0.0% 464 17.4% 0 0.0% 0 0.0% 132 5.0%

14.11 8,000 6,354 79.4% 3,702 46% 1,646 20.6% 473 5.9% 33 0.4% 1,788 22.4% 10 0.1% 10 0.1% 338 4.2%

14.12 3,674 2,846 77.5% 2,029 55% 828 22.5% 0 0.0% 4 0.1% 709 19.3% 0 0.0% 0 0.0% 104 2.8%

14.13 7,875 6,434 81.7% 3,475 44% 1,441 18.3% 366 4.6% 0 0.0% 2,459 31.2% 0 0.0% 15 0.2% 119 1.5%

14.15 5,629 4,893 86.9% 3,293 59% 736 13.1% 187 3.3% 0 0.0% 1,128 20.0% 0 0.0% 261 4.6% 24 0.4%

14.16 6,518 6,286 96.4% 3,190 49% 232 3.6% 258 4.0% 0 0.0% 2,776 42.6% 0 0.0% 33 0.5% 29 0.4%

14.17 6,845 5,661 82.7% 2,746 40% 1,184 17.3% 204 3.0% 0 0.0% 2,466 36.0% 134 2.0% 13 0.2% 98 1.4%

14.18 1,940 1,406 72.5% 971 50% 534 27.5% 70 3.6% 0 0.0% 342 17.6% 23 1.2% 0 0.0% 0 0.0%

15.00 1,956 1,656 84.7% 1,380 71% 300 15.3% 10 0.5% 0 0.0% 260 13.3% 0 0.0% 6 0.3% 0 0.0%

16.00 5,492 4,498 81.9% 3,766 69% 994 18.1% 31 0.6% 6 0.1% 628 11.4% 1 0.0% 0 0.0% 66 1.2%

17.00 6,230 5,036 80.8% 3,847 62% 1,194 19.2% 213 3.4% 13 0.2% 806 12.9% 0 0.0% 24 0.4% 133 2.1%

18.00 4,279 3,265 76.3% 2,985 70% 1,014 23.7% 97 2.3% 0 0.0% 130 3.0% 0 0.0% 25 0.6% 28 0.7%

20.00 6,220 5,763 92.7% 4,786 77% 457 7.3% 194 3.1% 72 1.2% 450 7.2% 0 0.0% 0 0.0% 261 4.2%

21.00 6,080 4,570 75.2% 4,348 72% 1,510 24.8% 60 1.0% 0 0.0% 108 1.8% 0 0.0% 0 0.0% 54 0.9%

22.00 3,618 2,397 66.3% 2,082 58% 1,221 33.7% 31 0.9% 1 0.0% 93 2.6% 0 0.0% 0 0.0% 190 5.3%

23.00 3,145 2,096 66.6% 1,892 60% 1,049 33.4% 52 1.7% 0 0.0% 152 4.8% 0 0.0% 0 0.0% 0 0.0%

24.00 5,088 4,718 92.7% 3,839 75% 370 7.3% 199 3.9% 0 0.0% 427 8.4% 0 0.0% 0 0.0% 253 5.0%

25.01 4,565 4,355 95.4% 3,282 72% 210 4.6% 303 6.6% 9 0.2% 602 13.2% 17 0.4% 0 0.0% 142 3.1%

25.02 5,071 4,467 88.1% 3,423 68% 604 11.9% 96 1.9% 95 1.9% 610 12.0% 0 0.0% 92 1.8% 151 3.0%

26.01 5,709 5,457 95.6% 5,031 88% 252 4.4% 156 2.7% 0 0.0% 123 2.2% 0 0.0% 20 0.4% 127 2.2%

26.02 3,180 2,642 83.1% 2,249 71% 538 16.9% 137 4.3% 0 0.0% 229 7.2% 0 0.0% 0 0.0% 27 0.8%

27.01 4,922 4,604 93.5% 3,713 75% 318 6.5% 270 5.5% 0 0.0% 429 8.7% 0 0.0% 0 0.0% 192 3.9%

27.02 4,744 4,617 97.3% 4,044 85% 127 2.7% 194 4.1% 42 0.9% 302 6.4% 0 0.0% 0 0.0% 35 0.7% O-3
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

28.00 4,778 4,593 96.1% 2,926 61% 185 3.9% 115 2.4% 2 0.0% 1,343 28.1% 39 0.8% 0 0.0% 168 3.5%

29.03 3,454 3,253 94.2% 1,901 55% 201 5.8% 419 12.1% 0 0.0% 873 25.3% 0 0.0% 13 0.4% 47 1.4%

29.04 3,399 3,162 93.0% 2,066 61% 237 7.0% 110 3.2% 12 0.4% 931 27.4% 0 0.0% 0 0.0% 43 1.3%

29.05 2,915 2,487 85.3% 1,812 62% 428 14.7% 87 3.0% 10 0.3% 515 17.7% 0 0.0% 31 1.1% 32 1.1%

29.06 5,076 4,749 93.6% 2,347 46% 327 6.4% 340 6.7% 214 4.2% 1,789 35.2% 19 0.4% 0 0.0% 40 0.8%

30.01 3,300 2,714 82.2% 1,305 40% 586 17.8% 117 3.5% 21 0.6% 1,133 34.3% 27 0.8% 22 0.7% 89 2.7%

30.03 4,519 4,178 92.5% 2,435 54% 341 7.5% 193 4.3% 117 2.6% 1,317 29.1% 5 0.1% 6 0.1% 105 2.3%

30.04 2,192 1,723 78.6% 1,146 52% 469 21.4% 16 0.7% 14 0.6% 436 19.9% 0 0.0% 5 0.2% 106 4.8%

31.02 7,854 6,020 76.6% 3,764 48% 1,834 23.4% 407 5.2% 48 0.6% 1,508 19.2% 0 0.0% 0 0.0% 293 3.7%

31.03 6,194 4,194 67.7% 3,288 53% 2,000 32.3% 61 1.0% 39 0.6% 616 9.9% 36 0.6% 33 0.5% 121 2.0%

31.04 4,716 3,413 72.4% 2,095 44% 1,303 27.6% 202 4.3% 0 0.0% 848 18.0% 0 0.0% 0 0.0% 268 5.7%

32.01 5,266 4,327 82.2% 3,234 61% 939 17.8% 157 3.0% 0 0.0% 803 15.2% 10 0.2% 0 0.0% 123 2.3%

32.02 5,021 4,191 83.5% 2,786 55% 830 16.5% 170 3.4% 0 0.0% 1,091 21.7% 0 0.0% 0 0.0% 144 2.9%

33.01 3,411 2,748 80.6% 2,348 69% 663 19.4% 212 6.2% 39 1.1% 70 2.1% 0 0.0% 0 0.0% 79 2.3%

33.02 5,189 4,135 79.7% 3,525 68% 1,054 20.3% 224 4.3% 0 0.0% 270 5.2% 8 0.2% 0 0.0% 108 2.1%

34.01 4,591 4,482 97.6% 2,373 52% 109 2.4% 1,357 29.6% 0 0.0% 628 13.7% 0 0.0% 0 0.0% 124 2.7%

34.02 2,031 1,735 85.4% 1,246 61% 296 14.6% 112 5.5% 4 0.2% 259 12.8% 0 0.0% 0 0.0% 114 5.6%

35.00 5,276 3,461 65.6% 2,735 52% 1,815 34.4% 327 6.2% 0 0.0% 218 4.1% 0 0.0% 46 0.9% 135 2.6%

36.00 4,200 2,111 50.3% 1,687 40% 2,089 49.7% 86 2.0% 0 0.0% 67 1.6% 0 0.0% 11 0.3% 260 6.2%

37.01 3,160 2,530 80.1% 2,279 72% 630 19.9% 60 1.9% 20 0.6% 129 4.1% 0 0.0% 9 0.3% 33 1.0%

37.02 5,437 4,146 76.3% 3,092 57% 1,291 23.7% 449 8.3% 16 0.3% 472 8.7% 0 0.0% 0 0.0% 117 2.2%

38.04 6,972 6,037 86.6% 3,409 49% 935 13.4% 518 7.4% 77 1.1% 1,737 24.9% 0 0.0% 0 0.0% 296 4.2%

38.05 7,695 6,569 85.4% 4,330 56% 1,126 14.6% 457 5.9% 32 0.4% 1,412 18.3% 0 0.0% 0 0.0% 338 4.4%

O-4
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

38.07 3,030 2,522 83.2% 2,110 70% 508 16.8% 309 10.2% 6 0.2% 93 3.1% 0 0.0% 0 0.0% 4 0.1%

38.08 5,159 4,273 82.8% 2,545 49% 886 17.2% 450 8.7% 19 0.4% 937 18.2% 0 0.0% 0 0.0% 322 6.2%

38.09 4,309 3,767 87.4% 2,431 56% 542 12.6% 473 11.0% 0 0.0% 783 18.2% 0 0.0% 43 1.0% 37 0.9%

38.10 6,354 5,115 80.5% 3,159 50% 1,239 19.5% 618 9.7% 74 1.2% 960 15.1% 43 0.7% 0 0.0% 261 4.1%

38.11 7,664 5,506 71.8% 3,068 40% 2,158 28.2% 402 5.2% 0 0.0% 1,858 24.2% 48 0.6% 0 0.0% 130 1.7%

38.12 3,548 2,894 81.6% 1,559 44% 654 18.4% 443 12.5% 0 0.0% 878 24.7% 0 0.0% 0 0.0% 14 0.4%

39.00 4,834 3,647 75.4% 3,456 71% 1,187 24.6% 30 0.6% 0 0.0% 0 0.0% 9 0.2% 0 0.0% 152 3.1%

40.03 5,054 4,440 87.9% 3,632 72% 614 12.1% 0 0.0% 0 0.0% 670 13.3% 0 0.0% 0 0.0% 138 2.7%

40.04 4,538 3,607 79.5% 3,367 74% 931 20.5% 19 0.4% 0 0.0% 156 3.4% 0 0.0% 0 0.0% 65 1.4%

40.05 3,745 3,489 93.2% 3,387 90% 256 6.8% 5 0.1% 0 0.0% 96 2.6% 0 0.0% 0 0.0% 1 0.0%

40.06 3,734 3,670 98.3% 3,423 92% 64 1.7% 89 2.4% 25 0.7% 133 3.6% 0 0.0% 0 0.0% 0 0.0%

41.00 3,258 2,528 77.6% 2,228 68% 730 22.4% 68 2.1% 0 0.0% 202 6.2% 0 0.0% 17 0.5% 13 0.4%

42.05 6,025 4,960 82.3% 3,297 55% 1,065 17.7% 679 11.3% 5 0.1% 262 4.3% 8 0.1% 193 3.2% 516 8.6%

42.08 7,006 3,281 46.8% 1,918 27% 3,725 53.2% 186 2.7% 0 0.0% 841 12.0% 0 0.0% 68 1.0% 268 3.8%

42.10 3,416 2,669 78.1% 1,909 56% 747 21.9% 102 3.0% 12 0.4% 596 17.4% 0 0.0% 0 0.0% 50 1.5%

42.11 7,860 6,388 81.3% 4,362 55% 1,472 18.7% 1,166 14.8% 0 0.0% 574 7.3% 0 0.0% 0 0.0% 286 3.6%

42.12 11,651 8,244 70.8% 4,744 41% 3,407 29.2% 1,073 9.2% 108 0.9% 1,250 10.7% 205 1.8% 28 0.2% 836 7.2%

42.13 3,480 2,042 58.7% 1,340 39% 1,438 41.3% 397 11.4% 41 1.2% 74 2.1% 0 0.0% 4 0.1% 186 5.3%

42.14 5,474 2,192 40.0% 1,207 22% 3,282 60.0% 107 2.0% 0 0.0% 720 13.2% 0 0.0% 0 0.0% 158 2.9%

42.15 4,088 2,973 72.7% 1,836 45% 1,115 27.3% 327 8.0% 0 0.0% 611 14.9% 0 0.0% 0 0.0% 199 4.9%

42.16 4,541 3,297 72.6% 2,417 53% 1,244 27.4% 50 1.1% 0 0.0% 660 14.5% 0 0.0% 0 0.0% 170 3.7%

42.17 3,793 3,497 92.2% 2,459 65% 296 7.8% 916 24.1% 0 0.0% 113 3.0% 0 0.0% 0 0.0% 9 0.2%

42.18 8,430 6,345 75.3% 3,583 43% 2,085 24.7% 361 4.3% 0 0.0% 1,840 21.8% 15 0.2% 0 0.0% 546 6.5%

43.01 4,411 1,456 33.0% 767 17% 2,955 67.0% 149 3.4% 0 0.0% 377 8.5% 0 0.0% 0 0.0% 163 3.7% O-5
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

43.02 4,823 2,366 49.1% 1,112 23% 2,457 50.9% 77 1.6% 0 0.0% 956 19.8% 0 0.0% 157 3.3% 64 1.3%

43.03 4,742 2,127 44.9% 1,587 33% 2,615 55.1% 143 3.0% 39 0.8% 99 2.1% 16 0.3% 0 0.0% 243 5.1%

44.04 3,279 2,954 90.1% 2,443 75% 325 9.9% 225 6.9% 17 0.5% 165 5.0% 0 0.0% 0 0.0% 104 3.2%

44.05 3,661 1,262 34.5% 871 24% 2,399 65.5% 88 2.4% 0 0.0% 229 6.3% 0 0.0% 0 0.0% 74 2.0%

44.06 6,703 4,225 63.0% 2,745 41% 2,478 37.0% 112 1.7% 0 0.0% 1,162 17.3% 0 0.0% 0 0.0% 206 3.1%

44.09 3,234 1,845 57.1% 1,223 38% 1,389 42.9% 190 5.9% 0 0.0% 125 3.9% 0 0.0% 0 0.0% 307 9.5%

44.10 2,188 1,273 58.2% 926 42% 915 41.8% 69 3.2% 18 0.8% 176 8.0% 0 0.0% 16 0.7% 68 3.1%

44.11 1,734 654 37.7% 277 16% 1,080 62.3% 175 10.1% 0 0.0% 148 8.5% 0 0.0% 0 0.0% 54 3.1%

45.03 5,040 2,513 49.9% 1,542 31% 2,527 50.1% 265 5.3% 0 0.0% 470 9.3% 0 0.0% 0 0.0% 236 4.7%

45.04 5,465 3,631 66.4% 2,509 46% 1,834 33.6% 371 6.8% 0 0.0% 215 3.9% 0 0.0% 0 0.0% 536 9.8%

45.05 4,973 3,057 61.5% 2,112 42% 1,916 38.5% 351 7.1% 34 0.7% 271 5.4% 0 0.0% 0 0.0% 289 5.8%

45.06 3,516 1,099 31.3% 736 21% 2,417 68.7% 124 3.5% 39 1.1% 59 1.7% 0 0.0% 18 0.5% 123 3.5%

46.01 3,002 1,572 52.4% 1,193 40% 1,430 47.6% 108 3.6% 0 0.0% 215 7.2% 0 0.0% 10 0.3% 46 1.5%

46.02 2,599 1,527 58.8% 1,208 46% 1,072 41.2% 19 0.7% 23 0.9% 60 2.3% 0 0.0% 95 3.7% 122 4.7%

47.03 4,141 3,442 83.1% 2,967 72% 699 16.9% 60 1.4% 79 1.9% 254 6.1% 0 0.0% 0 0.0% 82 2.0%

47.04 4,563 3,997 87.6% 2,991 66% 566 12.4% 844 18.5% 4 0.1% 98 2.1% 5 0.1% 0 0.0% 55 1.2%

47.05 2,085 1,527 73.2% 1,266 61% 558 26.8% 51 2.4% 0 0.0% 142 6.8% 0 0.0% 0 0.0% 68 3.3%

47.06 6,067 5,048 83.2% 4,063 67% 1,019 16.8% 190 3.1% 127 2.1% 533 8.8% 0 0.0% 0 0.0% 135 2.2%

48.01 4,269 2,868 67.2% 2,308 54% 1,401 32.8% 213 5.0% 9 0.2% 229 5.4% 0 0.0% 36 0.8% 73 1.7%

48.02 5,091 4,017 78.9% 2,793 55% 1,074 21.1% 384 7.5% 59 1.2% 371 7.3% 0 0.0% 24 0.5% 386 7.6%

49.01 4,116 2,907 70.6% 2,506 61% 1,209 29.4% 260 6.3% 15 0.4% 84 2.0% 0 0.0% 0 0.0% 42 1.0%

49.02 1,978 1,337 67.6% 1,160 59% 641 32.4% 13 0.7% 3 0.2% 70 3.5% 18 0.9% 8 0.4% 65 3.3%

50.00 4,164 2,560 61.5% 2,177 52% 1,604 38.5% 167 4.0% 0 0.0% 104 2.5% 0 0.0% 17 0.4% 95 2.3%

51.00 6,866 5,773 84.1% 4,826 70% 1,093 15.9% 423 6.2% 39 0.6% 398 5.8% 0 0.0% 36 0.5% 51 0.7% O-6
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

52.02 3,986 3,140 78.8% 2,521 63% 846 21.2% 279 7.0% 0 0.0% 286 7.2% 0 0.0% 0 0.0% 54 1.4%

52.03 4,770 4,005 84.0% 3,025 63% 765 16.0% 520 10.9% 69 1.4% 269 5.6% 0 0.0% 0 0.0% 122 2.6%

52.04 3,955 3,190 80.7% 2,442 62% 765 19.3% 63 1.6% 0 0.0% 357 9.0% 0 0.0% 93 2.4% 235 5.9%

53.01 6,128 4,967 81.1% 3,716 61% 1,161 18.9% 105 1.7% 45 0.7% 683 11.1% 0 0.0% 0 0.0% 418 6.8%

53.02 5,910 4,361 73.8% 2,948 50% 1,549 26.2% 295 5.0% 0 0.0% 315 5.3% 0 0.0% 28 0.5% 775 13.1%

53.04 5,184 3,442 66.4% 1,852 36% 1,742 33.6% 277 5.3% 0 0.0% 1,025 19.8% 0 0.0% 0 0.0% 288 5.6%

53.05 3,913 3,174 81.1% 2,378 61% 739 18.9% 250 6.4% 78 2.0% 157 4.0% 23 0.6% 0 0.0% 288 7.4%

54.03 5,513 3,592 65.2% 2,367 43% 1,921 34.8% 542 9.8% 5 0.1% 473 8.6% 0 0.0% 0 0.0% 205 3.7%

54.05 5,400 2,929 54.2% 1,971 37% 2,471 45.8% 192 3.6% 0 0.0% 542 10.0% 6 0.1% 0 0.0% 218 4.0%

54.06 4,257 2,072 48.7% 1,540 36% 2,185 51.3% 54 1.3% 0 0.0% 293 6.9% 0 0.0% 13 0.3% 172 4.0%

54.07 3,924 1,682 42.9% 1,307 33% 2,242 57.1% 51 1.3% 3 0.1% 170 4.3% 0 0.0% 27 0.7% 124 3.2%

54.08 1,762 1,220 69.2% 750 43% 542 30.8% 84 4.8% 5 0.3% 286 16.2% 0 0.0% 0 0.0% 95 5.4%

54.09 3,709 2,498 67.3% 1,415 38% 1,211 32.7% 225 6.1% 55 1.5% 389 10.5% 0 0.0% 323 8.7% 91 2.5%

54.10 2,978 1,968 66.1% 1,139 38% 1,010 33.9% 134 4.5% 31 1.0% 520 17.5% 0 0.0% 0 0.0% 144 4.8%

55.03 6,717 3,026 45.0% 1,366 20% 3,691 55.0% 40 0.6% 0 0.0% 1,412 21.0% 17 0.3% 0 0.0% 191 2.8%

55.04 3,018 1,760 58.3% 868 29% 1,258 41.7% 37 1.2% 12 0.4% 685 22.7% 24 0.8% 0 0.0% 134 4.4%

55.05 6,343 3,433 54.1% 1,552 24% 2,910 45.9% 348 5.5% 0 0.0% 1,279 20.2% 21 0.3% 0 0.0% 233 3.7%

55.07 5,769 3,005 52.1% 1,440 25% 2,764 47.9% 485 8.4% 0 0.0% 624 10.8% 0 0.0% 0 0.0% 456 7.9%

55.08 6,471 3,696 57.1% 1,413 22% 2,775 42.9% 54 0.8% 0 0.0% 2,032 31.4% 0 0.0% 1 0.0% 196 3.0%

55.09 5,714 2,679 46.9% 1,301 23% 3,035 53.1% 121 2.1% 7 0.1% 1,065 18.6% 0 0.0% 71 1.2% 114 2.0%

55.12 6,295 3,520 55.9% 2,301 37% 2,775 44.1% 78 1.2% 0 0.0% 662 10.5% 0 0.0% 0 0.0% 479 7.6%

55.13 2,962 1,528 51.6% 570 19% 1,434 48.4% 40 1.4% 6 0.2% 700 23.6% 0 0.0% 30 1.0% 182 6.1%

55.14 3,882 1,481 38.2% 624 16% 2,401 61.8% 199 5.1% 21 0.5% 348 9.0% 0 0.0% 48 1.2% 241 6.2%

55.15 1,774 414 23.3% 192 11% 1,360 76.7% 43 2.4% 47 2.6% 95 5.4% 0 0.0% 0 0.0% 37 2.1% O-7
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

55.16 5,466 2,745 50.2% 1,621 30% 2,721 49.8% 235 4.3% 0 0.0% 420 7.7% 0 0.0% 13 0.2% 456 8.3%

55.18 6,650 3,251 48.9% 1,290 19% 3,399 51.1% 106 1.6% 0 0.0% 1,420 21.4% 19 0.3% 0 0.0% 416 6.3%

55.20 4,270 1,665 39.0% 906 21% 2,605 61.0% 0 0.0% 5 0.1% 659 15.4% 0 0.0% 15 0.4% 80 1.9%

55.22 4,966 1,503 30.3% 767 15% 3,463 69.7% 50 1.0% 0 0.0% 453 9.1% 0 0.0% 0 0.0% 233 4.7%

55.24 4,255 1,634 38.4% 850 20% 2,621 61.6% 139 3.3% 0 0.0% 503 11.8% 0 0.0% 0 0.0% 142 3.3%

55.25 1,278 356 27.9% 186 15% 922 72.1% 4 0.3% 0 0.0% 117 9.2% 0 0.0% 0 0.0% 49 3.8%

55.26 1,983 1,114 56.2% 541 27% 869 43.8% 117 5.9% 0 0.0% 396 20.0% 0 0.0% 24 1.2% 36 1.8%

55.27 3,241 1,800 55.5% 937 29% 1,441 44.5% 0 0.0% 34 1.0% 399 12.3% 0 0.0% 213 6.6% 217 6.7%

55.28 1,819 520 28.6% 258 14% 1,299 71.4% 0 0.0% 19 1.0% 234 12.9% 0 0.0% 0 0.0% 9 0.5%

55.29 6,278 2,945 46.9% 1,198 19% 3,333 53.1% 250 4.0% 0 0.0% 1,085 17.3% 0 0.0% 21 0.3% 391 6.2%

56.02 5,107 2,681 52.5% 1,860 36% 2,426 47.5% 0 0.0% 98 1.9% 614 12.0% 0 0.0% 0 0.0% 109 2.1%

56.05 1,511 603 39.9% 464 31% 908 60.1% 20 1.3% 0 0.0% 78 5.2% 0 0.0% 0 0.0% 41 2.7%

56.06 3,712 1,749 47.1% 1,107 30% 1,963 52.9% 148 4.0% 20 0.5% 250 6.7% 1 0.0% 47 1.3% 176 4.7%

56.07 5,157 2,700 52.4% 1,869 36% 2,457 47.6% 187 3.6% 40 0.8% 437 8.5% 0 0.0% 0 0.0% 167 3.2%

56.08 2,898 1,389 47.9% 994 34% 1,509 52.1% 0 0.0% 12 0.4% 203 7.0% 0 0.0% 0 0.0% 180 6.2%

57.01 3,572 1,933 54.1% 1,577 44% 1,639 45.9% 77 2.2% 26 0.7% 191 5.3% 0 0.0% 0 0.0% 62 1.7%

57.02 5,294 2,224 42.0% 1,526 29% 3,070 58.0% 94 1.8% 0 0.0% 434 8.2% 0 0.0% 99 1.9% 71 1.3%

57.03 4,555 1,755 38.5% 1,144 25% 2,800 61.5% 40 0.9% 18 0.4% 227 5.0% 73 1.6% 48 1.1% 205 4.5%

57.04 5,393 2,967 55.0% 1,973 37% 2,426 45.0% 22 0.4% 0 0.0% 797 14.8% 0 0.0% 0 0.0% 175 3.2%

58.01 4,538 2,416 53.2% 1,657 37% 2,122 46.8% 0 0.0% 60 1.3% 461 10.2% 110 2.4% 0 0.0% 128 2.8%

58.02 5,358 3,048 56.9% 1,645 31% 2,310 43.1% 193 3.6% 0 0.0% 652 12.2% 0 0.0% 0 0.0% 558 10.4%

58.04 5,733 3,210 56.0% 2,043 36% 2,523 44.0% 0 0.0% 72 1.3% 561 9.8% 127 2.2% 60 1.0% 347 6.1%

58.05 10,076 8,116 80.5% 3,975 39% 1,960 19.5% 211 2.1% 0 0.0% 3,132 31.1% 0 0.0% 0 0.0% 798 7.9%

59.04 6,983 5,014 71.8% 1,729 25% 1,969 28.2% 103 1.5% 0 0.0% 2,821 40.4% 0 0.0% 0 0.0% 361 5.2% O-8
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

59.06 1,897 652 34.4% 497 26% 1,245 65.6% 9 0.5% 0 0.0% 135 7.1% 0 0.0% 0 0.0% 11 0.6%

59.07 3,344 1,525 45.6% 823 25% 1,819 54.4% 167 5.0% 6 0.2% 426 12.7% 0 0.0% 3 0.1% 100 3.0%

59.11 7,929 4,405 55.6% 2,467 31% 3,524 44.4% 123 1.6% 95 1.2% 1,311 16.5% 0 0.0% 96 1.2% 313 3.9%

59.12 12,786 6,568 51.4% 3,576 28% 6,218 48.6% 354 2.8% 38 0.3% 2,211 17.3% 0 0.0% 30 0.2% 359 2.8%

59.13 3,326 2,027 60.9% 1,125 34% 1,299 39.1% 111 3.3% 0 0.0% 562 16.9% 0 0.0% 0 0.0% 229 6.9%

59.14 4,829 3,107 64.3% 1,559 32% 1,722 35.7% 79 1.6% 7 0.1% 1,223 25.3% 0 0.0% 139 2.9% 100 2.1%

59.15 4,590 1,663 36.2% 940 20% 2,927 63.8% 63 1.4% 3 0.1% 496 10.8% 2 0.0% 0 0.0% 159 3.5%

59.16 2,512 1,391 55.4% 1,030 41% 1,121 44.6% 0 0.0% 0 0.0% 320 12.7% 23 0.9% 0 0.0% 18 0.7%

60.01 5,996 3,814 63.6% 3,528 59% 2,182 36.4% 0 0.0% 0 0.0% 281 4.7% 0 0.0% 0 0.0% 5 0.1%

60.02 4,263 3,534 82.9% 3,298 77% 729 17.1% 52 1.2% 16 0.4% 95 2.2% 16 0.4% 0 0.0% 57 1.3%

61.01 3,707 3,148 84.9% 2,589 70% 559 15.1% 25 0.7% 98 2.6% 191 5.2% 156 4.2% 0 0.0% 89 2.4%

61.02 4,887 4,051 82.9% 3,945 81% 836 17.1% 38 0.8% 0 0.0% 33 0.7% 0 0.0% 35 0.7% 0 0.0%

62.01 2,821 2,798 99.2% 2,711 96% 23 0.8% 3 0.1% 0 0.0% 44 1.6% 0 0.0% 0 0.0% 40 1.4%

62.02 6,393 5,905 92.4% 5,706 89% 488 7.6% 3 0.0% 0 0.0% 196 3.1% 0 0.0% 0 0.0% 0 0.0%

63.01 5,589 4,302 77.0% 3,733 67% 1,287 23.0% 216 3.9% 0 0.0% 215 3.8% 0 0.0% 33 0.6% 105 1.9%

63.02 2,027 979 48.3% 777 38% 1,048 51.7% 13 0.6% 0 0.0% 125 6.2% 0 0.0% 44 2.2% 20 1.0%

64.05 5,671 1,620 28.6% 678 12% 4,051 71.4% 116 2.0% 46 0.8% 149 2.6% 0 0.0% 27 0.5% 604 10.7%

64.06 1,957 435 22.2% 319 16% 1,522 77.8% 2 0.1% 29 1.5% 3 0.2% 0 0.0% 0 0.0% 82 4.2%

64.07 2,533 1,073 42.4% 718 28% 1,460 57.6% 0 0.0% 10 0.4% 147 5.8% 0 0.0% 18 0.7% 180 7.1%

64.08 962 281 29.2% 165 17% 681 70.8% 1 0.1% 37 3.8% 0 0.0% 0 0.0% 0 0.0% 78 8.1%

64.09 1,222 410 33.6% 132 11% 812 66.4% 5 0.4% 214 17.5% 2 0.2% 2 0.2% 0 0.0% 55 4.5%

64.10 2,592 1,609 62.1% 1,167 45% 983 37.9% 30 1.2% 0 0.0% 326 12.6% 0 0.0% 11 0.4% 75 2.9%

64.11 3,153 899 28.5% 648 21% 2,254 71.5% 0 0.0% 0 0.0% 140 4.4% 0 0.0% 0 0.0% 111 3.5%

65.01 5,604 5,460 97.4% 5,237 93% 144 2.6% 123 2.2% 0 0.0% 34 0.6% 0 0.0% 0 0.0% 66 1.2% O-9
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

65.02 4,512 4,352 96.5% 4,275 95% 160 3.5% 0 0.0% 0 0.0% 53 1.2% 0 0.0% 21 0.5% 3 0.1%

66.02 5,405 5,094 94.2% 4,772 88% 311 5.8% 74 1.4% 26 0.5% 127 2.3% 0 0.0% 52 1.0% 43 0.8%

66.03 2,467 1,817 73.7% 1,706 69% 650 26.3% 19 0.8% 0 0.0% 40 1.6% 6 0.2% 0 0.0% 46 1.9%

66.05 2,291 1,906 83.2% 1,843 80% 385 16.8% 3 0.1% 0 0.0% 28 1.2% 0 0.0% 0 0.0% 32 1.4%

66.06 5,500 5,390 98.0% 5,329 97% 110 2.0% 0 0.0% 30 0.5% 0 0.0% 0 0.0% 25 0.5% 6 0.1%

67.00 7,350 5,539 75.4% 5,007 68% 1,811 24.6% 103 1.4% 0 0.0% 69 0.9% 0 0.0% 39 0.5% 321 4.4%

68.02 3,181 2,790 87.7% 2,772 87% 391 12.3% 6 0.2% 0 0.0% 0 0.0% 0 0.0% 11 0.3% 1 0.0%

69.00 2,948 2,590 87.9% 2,364 80% 358 12.1% 0 0.0% 0 0.0% 125 4.2% 0 0.0% 67 2.3% 34 1.2%

70.02 4,961 4,380 88.3% 4,309 87% 581 11.7% 6 0.1% 0 0.0% 18 0.4% 0 0.0% 0 0.0% 47 0.9%

70.03 7,288 6,423 88.1% 5,683 78% 865 11.9% 0 0.0% 0 0.0% 671 9.2% 0 0.0% 0 0.0% 69 0.9%

70.04 6,391 4,949 77.4% 4,464 70% 1,442 22.6% 182 2.8% 14 0.2% 41 0.6% 0 0.0% 205 3.2% 43 0.7%

71.01 5,551 5,481 98.7% 5,212 94% 70 1.3% 14 0.3% 0 0.0% 39 0.7% 0 0.0% 216 3.9% 0 0.0%

71.02 2,220 2,095 94.4% 2,044 92% 125 5.6% 11 0.5% 0 0.0% 0 0.0% 26 1.2% 0 0.0% 14 0.6%

72.02 5,670 4,021 70.9% 3,841 68% 1,649 29.1% 18 0.3% 24 0.4% 80 1.4% 0 0.0% 0 0.0% 58 1.0%

72.03 1,997 686 34.4% 478 24% 1,311 65.6% 0 0.0% 10 0.5% 193 9.7% 0 0.0% 0 0.0% 5 0.3%

72.04 6,335 2,779 43.9% 1,883 30% 3,556 56.1% 11 0.2% 0 0.0% 656 10.4% 0 0.0% 45 0.7% 184 2.9%

73.00 3,776 2,186 57.9% 1,763 47% 1,590 42.1% 41 1.1% 2 0.1% 213 5.6% 0 0.0% 46 1.2% 121 3.2%

74.00 2,879 2,077 72.1% 1,983 69% 802 27.9% 26 0.9% 0 0.0% 5 0.2% 0 0.0% 0 0.0% 63 2.2%

75.00 5,064 3,811 75.3% 3,471 69% 1,253 24.7% 219 4.3% 0 0.0% 90 1.8% 0 0.0% 0 0.0% 31 0.6%

76.00 3,811 2,990 78.5% 2,748 72% 821 21.5% 73 1.9% 0 0.0% 107 2.8% 0 0.0% 22 0.6% 40 1.0%

77.00 5,425 4,212 77.6% 4,211 78% 1,213 22.4% 1 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

78.01 2,379 2,379 100.0% 2,358 99% 0 0.0% 21 0.9% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

78.02 4,758 4,677 98.3% 4,547 96% 81 1.7% 51 1.1% 79 1.7% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

79.03 7,017 5,528 78.8% 4,403 63% 1,489 21.2% 501 7.1% 77 1.1% 139 2.0% 82 1.2% 85 1.2% 241 3.4% O-10
Fresno Area Express 2025 Title VI Program

Tract Total Minority* Hispanic/
Latino** White
Black or
African
American
American
Indian and
Alaska
Native
Asian
Native
Hawaiian
and
Other Pacific
Islander
Some other
race
Two or more
races

80.00 4,960 3,519 70.9% 3,282 66% 1,441 29.1% 74 1.5% 0 0.0% 135 2.7% 0 0.0% 0 0.0% 28 0.6%

81.00 6,766 5,297 78.3% 4,788 71% 1,469 21.7% 182 2.7% 31 0.5% 226 3.3% 0 0.0% 0 0.0% 70 1.0%

82.00 5,812 5,667 97.5% 5,425 93% 145 2.5% 185 3.2% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 57 1.0%

83.01 5,319 5,282 99.3% 5,282 99% 37 0.7% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

83.03 5,046 5,046 100.0% 5,021 100% 0 0.0% 0 0.0% 0 0.0% 25 0.5% 0 0.0% 0 0.0% 0 0.0%

83.04 4,564 4,194 91.9% 3,903 86% 370 8.1% 191 4.2% 51 1.1% 49 1.1% 0 0.0% 0 0.0% 0 0.0%

84.02 845 646 76.4% 646 76% 199 23.6% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

84.03 2,034 1,979 97.3% 1,979 97% 55 2.7% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0%

84.04 3,731 3,574 95.8% 3,531 95% 157 4.2% 15 0.4% 15 0.4% 0 0.0% 0 0.0% 0 0.0% 13 0.3%

84.05 3,108 3,048 98.1% 3,019 97% 60 1.9% 2 0.1% 0 0.0% 12 0.4% 0 0.0% 0 0.0% 15 0.5%

85.01 5,114 4,861 95.1% 4,845 95% 253 4.9% 0 0.0% 0 0.0% 16 0.3% 0 0.0% 0 0.0% 0 0.0%

85.03 3,967 3,967 100.0% 3,890 98% 0 0.0% 44 1.1% 0 0.0% 33 0.8% 0 0.0% 0 0.0% 0 0.0%

85.04 4,078 4,019 98.6% 4,003 98% 59 1.4% 0 0.0% 0 0.0% 16 0.4% 0 0.0% 0 0.0% 0 0.0%

86.00 4,127 3,232 78.3% 1,795 43% 895 21.7% 481 11.7% 52 1.3% 815 19.7% 0 0.0% 24 0.6% 65 1.6%

O-11
Fresno Area Express 2025 Title VI Program

Table notes:
*Minority is calculated as anyone who does not identify as “White, Non-Hispanic/Latino.” Using this definition, the Fresno Urbanized Area is 71.0 percent minority.
**In the census, identification as Hispanic/Latino is a separate question from race.

Blue shading indicates a census tract where the minority percentage exceeds that average minority percentage for the service area as a whole.

O-12

APPENDIX P
Census Tracts with Fixed-Route Service Map
APPENDIX P: CENSUS TRACTS WITH FIXED ROUTE SERVICE MAPS

Exhibit P .1 presents an image of a map identifying minority population concentrations within the Fresno Urbanized Area. The map includes all FAX fixed routes, and each census tract number is identified.

The map is based on the American Community Survey 2019-2023 5-Year Population Estimates. Concentrations represented on the map reflect the percentage of the total population not categorized as “White, non-Hispanic. ” The average percentage of minority individuals in the Fresno Urbanized Area is 71.0 percent.

Concentrations of minority population are differentiated by colors at the census tract level.

A solid border outlines the Fresno Urbanized Area. A dashed line indicates all areas within three-quarters of a mile of a FAX fixed route.

Exhibit P .2 presents an image of a map identifying low-income population concentrations within the Fresno Urbanized Area. The map also includes all FAX fixed routes.

The map is based on the American Community Survey 2019-2023 5-Year Population Estimates. Concentrations represented on the map reflect the percentage of the population at less than 150 percent of the poverty level. The average percentage of low- income individuals in the Fresno Urbanized Area is 29.9 percent.

Concentrations of low-income population are differentiated by colors at the census block group level. A solid border outlines the Fresno Urbanized Area. A dashed line indicates all areas within three-quarters of a mile of a FAX fixed route.

P-2
Fresno Area Express 2025 Title VI Program

Exhibit P .1 Demographic Map: Minority Population with Fixed-Route Service Map

Exhibit P .1 Demographic Map: Minority Population with Fixed Route Service Map S
D
ickenson
Ave
W Shaw Ave
S Henderson Rd
99 Pratton
N
FriantRd
N
FriantRd
Avenue 12
Rolling Hills
Gordon
E Ashlan Ave
E Ashlan Ave
W Shaw Ave
S
Clovis
Ave
W Bullard Ave
W Ashlan Ave
Tollhouse Rd
E Shaw Ave
E Bullard Ave
E Kings Canyon Rd
State
Route
41 State
Route
41 168
180
99 Oleander
Clovis
Fresno
0 2 41 Miles
Based on ACS Census Tract 2019-2023 5-Year
Estimates. Quantities shown reflect percent of
the total population not categorized as "White,
Non-Hispanic".

Fresno Urbanized Area - Non White (Census Tract Level)
Minority Population
Percent Non-White
< 43%
43% - 57%
57% - 73%
73% - 87%
> 87%
FAX Routes
Major Freeways
3/4 Mile FAX Buffer
Fresno Urbanized Area
S.R. 180
S.R. 99
S.R. 41
S.R. 168
S.R. 180
P-3

Fresno Area Express 2025 Title VI Program

Exhibit P.2 Demographic Map: Minority Population with Fixed-Route Service Map

Exhibit P .2 Demographic Map: Low-Income Population with Fixed Route Service Map S
D
ickenson
Ave
W Shaw Ave
S Henderson Rd
99 Pratton
N
FriantRd
N
FriantRd
Avenue 12
Rolling Hills
Gordon
E Ashlan Ave
E Ashlan Ave
W Shaw Ave
S
Clovis
Ave
W Bullard Ave
W Ashlan Ave
Tollhouse Rd
E Shaw Ave
E Bullard Ave
E Kings Canyon Rd
State
Route
41 State
Route
41 168
180
99 Oleander
Clovis
Fresno
0 2 41 Miles
Fresno Urbanized Area - Low-Income
Based on ACS Census Block Group 2019-2023
5-Year Estimates. Quantities shown reflect
percent of the total population categorized as
"Low Income" or households making less than
150 percent of the poverty level.

Low-Income Population
by Percent
< 14%
14% - 29%
29% - 47%
45% - 65%
> 65%
FAX Routes
Major Freeways
3/4 Mile FAX Buffer
Fresno Urbanized Area
S.R. 180
S.R. 99
S.R. 41
S.R. 168
S.R. 180
P-4

APPENDIX Q
Title VI Service Equity Analysis
CCiittyy ooff FFrreessnnoo DDeeppaarrttmmeenntt ooff TTrraannssppoorrttaattiioonn//FFrreessnnoo AArreeaa EExxpprreessss TTiittllee VVII SSeerrvviiccee EEqquuiittyy AAnnaallyyssiiss

June 2023

Prepared By:

Q-2
1 TTaabbllee ooff CCoonntteennttss

Overview ....................................................................................................................................................... 2 Relevant Policies ........................................................................................................................................... 2 Proposed Changes......................................................................................................................................... 3 Summary of Public Participation & Outreach ............................................................................................... 4 Service Equity Analysis .................................................................................................................................. 5 Data Sources ............................................................................................................................................. 6 Major Service Change Analysis ................................................................................................................. 9 Geographic/Population Analysis ............................................................................................................. 10 Ridership Analysis ................................................................................................................................... 12 Recommended Mitigation Measures ......................................................................................................... 13

Q-3
2 OOvveerrvviieeww
In compliance with Title VI of the Civil Rights Act of 1964, the Federal Transit Administration (FTA) requires all transit agencies that receive federal funding to monitor the performance of their systems, ensuring services are made available and/or distributed equitably. One component of ensuring compliance is performing an equity analysis for all fare changes and any major service changes to determine its impact on minority (race, color, or national origin) and low-income populations.

Fresno Area Express (FAX) is the primary fixed-route transit operator in Fresno and is operated and administered by the City of Fresno, California. FAX has proposed changes to 4 of its routes.

This Title VI analysis will:
• Determine whether the proposed route changes constitute a major service change or not, • Evaluate how the proposed changes may impact low-income and minority populations, and • Identify strategies to avoid, minimize, or mitigate any disproportionate burdens, disparate impacts, or any potentially negative outcomes.

RReelleevvaanntt PPoolliicciieess
This FAX service equity analysis was completed in accordance with FTA regulations outlined in FTA Circular 4702.1B, “Title VI Requirements and Guidelines for Federal Transit Administration Recipients.” The circular requires this analysis to ensure or minimize any disparate impact on minority populations or disproportionate burden on low-income populations.

Disparate Impact Definition
Refers to a facially neutral policy or practice that disproportionately affects members of a group identified by race, color, or national origin, where the recipient’s policy or practice lacks a substantial legitimate justification and where there exists one or more alternatives that would serve the same legitimate objectives but with less disproportionate effect on the basis of race, color, or national origin. (FTA C 4702.1B, Chap. I-2)
Disproportionate Burden Definition
Refers to a neutral policy or practice that disproportionately affects low-income populations more than non-low-income populations. A finding of disproportionate burden requires the recipient to evaluate alternatives and mitigate burdens where practicable. (FTA C 4702.1B, Chap. I-2)
Each transit agency is responsible for establishing a threshold for what constitutes a “major” service change as well as what differential is considered a disparate impact or disproportionate burden.

Major Service Change
In 2022, FAX completed its Triennial Title VI Program. Per FAX’s Title VI policy, a major service change is any service change that:
• Adds or removes 25 percent or more of revenue miles on any route, or • Adds or removes 25 percent or more of revenue hours on any route.

Q-4
3 Disparate Impact Policy
A disparate impact exists if a major service change, fare change, or fare media change requires a minority population to bear adverse effects by 20 percent or more than the adverse effects borne by the general population in the affected area.

Disproportionate Burden Policy
A disproportionate burden exists if a major service change, fare change, or fare media change requires a low-income population to bear adverse effects by 20 percent or more than the adverse effects borne by the general population in the affected area.

FAX has also recently completed four other Title VI analyses, including for a series of service changes in 2020, an analysis of a fare reduction in 2021, an analysis of a pilot program consisting of free fares for Reduced Fare passengers subsidized by Kaiser in 2022, and an analysis of reduced fares for students in 2022. This Title VI analysis will apply Title VI policies in a manner consistent with these earlier analyses.

PPrrooppoosseedd CChhaannggeess
FAX is continually evaluating its service to improve efficiency and optimize resources. FAX has proposed changes to four routes. Table 1 summarizes the proposed service changes. Figure 1 and Figure 2 show FAX’s network before and after the proposed changes, respectively.

Table 1: Summary of Proposed Service Changes
Route Description of Revised Service Origin and Destination of Revised Service
Route 3 Increase frequency from every 45
minutes to every 30 minutes
N/A
Route 20 Increase frequency from every 45
minutes to every 30 minutes
N/A
Route 34 Increase frequency from every 20
minutes to every 15 minutes; Extend the
southern end of the route to the North
Pointe Business Park, including the IRS,
Amazon, Ulta, and other businesses
From East Jensen Ave
and South Cherry Ave to
South Orange Ave and
East Central Ave
Route 45 Increase frequency from every 45
minutes to every 30 minutes; Extend the
western end of the route to serve Harvest
Elementary School, Glacier Point Middle
School, and Justin Garza High School
From North Polk Ave
and West Ashlan Ave to
North Bryan Ave and
West Gettysburg Ave
Q-5
4 Figure 1: Existing Network

Figure 2: Proposed Network. New Coverage is Highlighted in Yellow.

Q-6
5 SSuummmmaarryy ooff PPuubblliicc PPaarrttiicciippaattiioonn && OOuuttrreeaacchh To collect community feedback on the proposed service changes, FAX held a series of outreach events in May 2022 and August 2022. The May outreach events, which focused on the proposed changes to Routes 3, 20, and 45, consisted of five workshops, one of which was virtual, and six informal pop-up events at bus stops throughout the system. The August outreach events focused on the proposed changes to Route 34, and consisted of three workshops, one of which was virtual. Information about the proposed changes, as well as information about the workshops were placed on the FAX website. Flyers advertising the workshops in English and Spanish were placed at bus stops, on buses, on social media, and in the FAX newsletter. Appendix A includes the public outreach materials produced for these proposed changes.

SSeerrvviiccee EEqquuiittyy AAnnaallyyssiiss
The service equity analysis has three key parts:
• First, proposed service changes are analyzed to determine if those changes meet the major service change threshold as defined by FAX’s Title VI policy. • If any of the proposed service changes meet the major service change threshold, then the proposed route changes are analyzed to determine if those changes create a disparate impact or disproportionate burden according to FAX’s Title VI policy. • If a disparate impact or disproportionate burden is found, then mitigation measures will be recommended for the proposed service changes so that they no longer create a disparate impact or disproportionate burden.

Figure 3 illustrates FAX’s service equity analysis process. Because of the combination of proposed changes, FAX determined analyzing all proposed changes, regardless of if they meet policy thresholds, would provide consistent information for the decision-making process related to the proposed network changes.

Q-7
6 Figure 3: Service Equity Analysis Process

As outlined in the FTA Circular, transit agencies should analyze available data for the general population (U.S. Census or American Community Survey data) or data specific to system ridership (survey data). To provide the most comprehensive findings, both population and ridership data were analyzed and are summarized in this document. (Care was taken not to “mix and match” in comparative analysis—always comparing ridership to ridership and population to population, as noted in FTA C 4702.1B, Chap. IV-15.) DDaattaa SSoouurrcceess
Data from the American Community Survey (ACS) and the 2022 FAX Customer Satisfaction Survey were used to perform the Title VI analysis.

American Community Survey
2021 ACS five-year estimates provide census block group-level population data for the geography-based analysis. The following tables were used in this analysis:
• C17002: Ratio of Income to Poverty Level in the Past 12 Months • B03002: Hispanic or Latino Origin by Race
FAX defines low-income as at or below 150 percent of the federal poverty line. Individuals who reported in the ACS that their income over the previous 12 months fell below 150 percent of the federal poverty line were defined as low-income for the geographic analysis.

Q-8
7 For purposes of this analysis, the following origin by race categories are defined as minority:
• Black or African American alone
• American Indian or Alaska Native alone
• Asian alone
• Native Hawaiian or Other Pacific Islander alone
• Hispanic or Latino
• “Other” race alone
• Two or more races
2022 FAX Customer Satisfaction Survey
The following questions from the 2022 Customer Satisfaction Survey were analyzed for the service equity analysis:
• Route: What is the bus route number that you are on? (Blank space for entering a number.) • Demographics, Ethnicity: Which of the following most closely describes your ethnic background? (1) Hispanic, (2) White/Caucasian, (3) African American/Black, (4) Asian/Southeast Asian- please specify national origin or Asian ethnic group, (5) American Indian, (6) Pacific Islander, (7) Middle Easterner, (8) other/please specify. • Demographics, Household Size: Including yourself, how many people live in your household? (Blank space for entering a number.)
• Demographics, Income: Which of the following categories best describes your total household income in 2013, before taxes? (1) less than $10,000 per year, (2) $10,000 to $19,999, (3) $20,000 to $29,999, (4) $30,000 to $39,999, (5) $40,000 to $49,999, (6) $50,000 to $74,999, (7) $75,000 to $99,999 per year, (8) $100,000 or more per year.

All respondents who indicated a race/ethnicity other than Non-Hispanic White/Caucasian were considered a minority for purposes of this analysis. If a respondent indicated more than one race/ethnicity, they were considered a minority. Furthermore, if a respondent indicated “other,” they were considered a minority. Records where the respondent did not answer the race/ethnicity question were excluded from the disparate impact analysis, as their minority status could not be determined.1 FAX’s definition of low-income is any person whose median household income is at or below 150 percent of the federal poverty line. The federal poverty guidelines issued by the U.S. Department of Health and Human Services were used as the basis for determining low-income status. See Table 2.

Utilizing the survey questions related to household income and number of persons per household, each survey respondent was coded as low-income (below 150 percent of the poverty line) or non-low-income (above 150 percent of the poverty line) according to

1 If these respondents did not answer the race/ethnicity question but did answer the questions related to household size and income, they were still included in the disproportionate burden analysis. The FTA directs recipients to analyze disparate impact and disproportionate burden separately.

Q-9
8 Table 3, below. For ranges where a significant portion of the range fell below 150 percent poverty line, the entire range was classified as low-income/”below” to ensure no low-income individuals were mistakenly classified as non-low-income. Households with 13 or more members making more than $100,000 were considered low-income for the same reason.

Table 2: 2022 Poverty Guidelines for the 48 Contiguous States and D.C.

Persons in
Family/Household
Poverty
Guideline
150 Percent of
Poverty Guideline
1 $13,590 $20,385
2 $18,310 $27,465
3 $23,030 $34,545
4 $27,750 $41,625
5 $32,470 $48,705
6 $37,190 $55,785
7 $41,910 $62,865
8 $46,630 $69,945
9 $51,350 $77,025
10 56,070 $84,105
11 $60,790 $91,185
12 $65,510 $98,265
13 $70,230 $105,345
14 $74,950 $112,425

Q-10
9 Table 3: Low-Income Status by 2018 FAX Customer Satisfaction Survey Categories (Below or Above 150 Percent of Federal Poverty Guideline)
Reported Annual Household Income in 2022
Persons in
Household
Less than
$10,000
$10,000 -
$19,999
$20,000 -
$29,999
$30,000 -
$39,999
$40,000 -
$49,999
$50,000 -
$74,999
$75,000 -
$99,999
$100,000
or More
1 Below Below Below Above Above Above Above Above
2 Below Below Below Above Above Above Above Above
3 Below Below Below Below Above Above Above Above
4 Below Below Below Below Below Above Above Above
5 Below Below Below Below Below Above Above Above
6 Below Below Below Below Below Below Above Above
7 Below Below Below Below Below Below Above Above
8 Below Below Below Below Below Below Above Above
9 Below Below Below Below Below Below Below Above
10 Below Below Below Below Below Below Below Above
11 Below Below Below Below Below Below Below Above
12 Below Below Below Below Below Below Below Above
13 Below Below Below Below Below Below Below Below
14 Below Below Below Below Below Below Below Below

MMaajjoorr SSeerrvviiccee CChhaannggee AAnnaallyyssiiss The first step in determining if the proposed service changes would cause a disparate impact or disproportionate burden is determining which proposed changes, if any, constitute a major service change under Fresno’s policy. To do so, revenue miles and revenue hours were compared for each route in the existing and proposed network. See Table 4. Routes with a 25 percent or greater change in revenue miles or revenue hours from the existing network to the proposed network are considered major service changes.

Table 4: Change in Revenue Hours and Revenue Miles, Existing and Proposed Revenue Hours (Annual) Revenue Miles (Annual)
Route Existing Proposed
Percent
Change Existing Proposed
Percent
Change
Major
Change?
3 16,360 25,463 55.6% 208,686 321,297 54.0% Yes
20 12,912 20,539 59.1% 172,895 250,465 44.9% Yes
34 32,327 48,584 50.3% 380,522 553,757 45.5% Yes
45 13,121 24,406 86.0% 182,731 310,037 69.7% Yes

Every proposed change qualifies as a major service change due to a greater than 25 percent increase in revenue hours and/or revenue miles. Because each proposed change exceeds the major service change threshold, analysis is provided for all proposed changes.

Q-11
10 GGeeooggrraapphhiicc//PPooppuullaattiioonn AAnnaallyyssiiss This report summarizes two layers of analysis. The first layer considers the population living within ¼ mile of FAX system bus stops. There are two parts to this first layer of analysis. First, the percent of minority and low-income populations along current routes with proposed changes are compared against the system-wide percentages of minority and low-income populations. This identifies which routes are considered “minority routes” or “low-income routes.” Typically, only minority and low-income routes would be considered for further analysis. In this case, all routes will receive additional analysis. The second step is to compare the difference in the minority share of population between the existing and proposed route. If the difference is 20 percentage points greater than the difference for non-minorities, this indicates a disparate impact. For example, say the demographic makeup of existing Route A is 78 percent minority and the makeup of proposed Route A is 50 percent minority. The minority population with access to that route has decreased by 28 percentage points, while, conversely, non-minority access has increased by 28 percentage points. This exceeds the 20 percent threshold for a disparate impact, indicating some mitigation might be required. Results of this analysis are summarized in Table 5 and the analysis was repeated for low-income populations, as shown in Existing Proposed Difference
Route
Total
Population
within ¼
mile
Percent
Minority
Total
Population
within ¼ mile
Percent
Minority
Percentage
Point Change
Minority
Disparate
Impact
3 33,384 56.0% 33,384 56.2% 0.2% No
20 69,319 76.0% 69,319 76.0% 0.0% No
34 59,978 76.9% 62,623 76.8% -0.1% No
45 54,238 74.3% 54,045 74.3% 0.0% No
System Total 371,108 76.3% 379,671 76.3% 0.0% No
Table 6.

Table 5: Population within ¼ Mile of FAX Stop by Minority Status, Existing and Proposed Existing Proposed Difference
Route
Total
Population
within ¼
mile
Percent
Minority
Total
Population
within ¼ mile
Percent
Minority
Percentage
Point Change
Minority
Disparate
Impact
3 33,384 56.0% 33,384 56.2% 0.2% No
20 69,319 76.0% 69,319 76.0% 0.0% No
34 59,978 76.9% 62,623 76.8% -0.1% No
45 54,238 74.3% 54,045 74.3% 0.0% No
System Total 371,108 76.3% 379,671 76.3% 0.0% No
Table 6: Population within ¼ Mile of FAX Stop by Income Status, Existing and Proposed Existing Proposed Difference
Q-12
11 Route
Total
Population
within ¼
mile
Percent
Low-
income
Total
Population
within ¼ mile
Percent
Low-
Income
Percentage
Point Change
Low-Income
Disproportionate
Burden
3 33,384 15.4% 33,384 15.7% 0.3% No
20 69,319 36.2% 69,319 36.2% 0.0% No
34 59,978 43.5% 62,623 43.5% 0.0% No
45 54,238 37.0% 54,045 37.0% 0.0% No
System Total 371,108 40.3% 379,671 40.2% -0.1% No

Route 3
Increasing service frequency on Route 3 meets the major service change threshold. Additionally, the percentage of minority individuals living within ¼ mile of Route 3 stops is significantly smaller than that of the existing system-wide percentage. However, because the proposed change is a service improvement and the percent of minority individuals with access within ¼ mile to the route increases, there is no disparate impact, and no mitigation measures need to be considered.

The percentage of low-income individuals living within ¼ mile of the proposed Route 3 stops is also significantly smaller than the existing system-wide percentage. As the difference is greater than 20 percent, the proposed addition therefore meets the disproportionate burden threshold. Similarly, however, because the proposed change is a service improvement and the percent of low-income individuals with access within ¼ mile to the route increases, there is no disparate impact, and no mitigation measures need to be considered.

Route 20
The increase of service frequency of Route 20 meets the major service change threshold. The population living within ¼ mile of existing stops has a slightly smaller percentage of minority individuals than the system-wide average, and that percentage does not change under the proposed network. As a result, and because the changes to Route 20 are a service improvement, there is no disparate impact, and no mitigation measures need to be considered.

The percentage of low-income individuals living within ¼ mile of Route 20 stops is slightly lower than the system-wide average. However, the proposed network does not affect that percentage. As a result, there is no disproportionate burden, and no mitigation measures need to be considered.

Route 34
The increase in service frequency and addition of new coverage on Route 34 meets the major service change threshold. The percentage of minority individuals living within ¼ mile of Route 34 is slightly above the system-wide average, and there is only a 0.1 percentage point decrease in the percent of minority individuals who have access to the route. The changes to Route 34 also represent an increase in coverage, meaning the changes are a service improvement. As a result, there is no disparate impact, and no mitigation measures need to be considered.

The percentage of low-income individuals living within ¼ mile is slightly above the system-wide average.

This proposed alignment change has no impact on the percent of low-income individuals who have access within ¼ mile to Route 34 stops. As a result, there is no disproportionate burden, and no mitigation measures need to be considered.

Q-13
12 Route 45
The addition of new coverage on Route 45 meets the major service change threshold. The proportion of minority individuals living within ¼ mile of Route 45 is slightly less than the system-wide average, and there is no change in that share under the proposed network. However, these changes can be classified as a service improvement because there is an increase in coverage on the route. As a result, there is no disparate impact, and no mitigation measures need to be considered.

The percentage of low-income individuals living within ¼ mile of Route 45 is slightly below the system- wide average, and the proposed changes do not change that percentage. As a result, there is no disproportionate burden, and no mitigation measures need to be considered.

Q-14
13 RRiiddeerrsshhiipp AAnnaallyyssiiss
The second layer of analysis considers FAX ridership based on the demographic information gathered through the 2022 Customer Satisfaction Survey. To consider known FAX riders specifically, rather than the population that merely could be using FAX due to geographic proximity, the most recent customer satisfaction survey was also analyzed for impacts. The purpose of considering this data is to determine if there are any routes that were not identified as minority or low-income routes based on geographic population analysis but have above-average minority or low-income ridership (Part 1 of the population analysis). Findings are summarized in Table 7. Highlighted cells indicate routes that are above the 20 precent threshold and cells with asterisks indicate very low response rates.

Table 7: Minority and Low-Income Ridership Shares by Route, Compared to System Total Minority Low-Income
Route
Percentage
Minority
System Avg %
Difference
Percentage Low-
Income
System Avg %
Difference
3 60.0%* -13.4% 75.0%* -4.1%
20 66.7% -6.7% 58.8%* -20.3%
34 76.9% 3.6% 82.7% 3.6%
45 44.4%* -28.9% 66.7%* -12.4%
System-Wide 73.4% 79.1%

Route 3
Similar to the ACS analysis, the percentage of minority riders on Route 3 is less than the percentage of minority riders, system wide. The percentage of low-income riders is also slightly lower on Route 3 than system-wide, but not significantly so, and remains quite high overall. As a result, there is no disparate impact or disproportionate burden, and no mitigation measures need to be considered.

Route 20
The percentage of minority riders on Route 20 is also below the system average, and the percentage of low-income riders is below average and breaks the 20% difference threshold. The differences in the case of low-income riders identifies a potential disproportionate burden, and mitigation measures need to be considered.

Route 34
The percentage of minority riders on Route 34 is slightly above average. The percentage of low-income riders is also above the system-wide average, although by significantly less than that of the disproportionate burden threshold. As a result, there is no disparate impact or disproportionate burden, and no mitigation measures need to be considered.

Route 45
The percentage of minority riders on Route 45 is below the system-wide percentage, by 28.9 percentage points, and the percentage of low-income riders is slightly below. The difference in the minority riders on Route 45 compared to the system average is more than enough to cross the 20% threshold. As this could indicate a disparate impact, mitigation measures need to be considered.

Q-15
14 AAlltteerrnnaattiivvee RReemmiixx AAnnaallyyssiiss In addition to the usual analysis, FAX also conducted an analysis using the Remix Title VI tool. Remix’s Title VI tool looks at the overall impact of proposed changes by calculating annual person trips. For each route, the tool takes the number of low-income and minority individuals within a quarter mile before and after the proposed change, then multiplies those numbers by the number of trips on that route.

This method captures the difference in total amount of service available to minority and low-income populations and can catch some impacts in ways the usual analysis cannot. For example, a route that is moved to a less dense part of town may provide less service to minority and low-income populations, even if the percentage of minority and low-income populations remains the same.

Applying this analysis to the changes proposed by FAX shows that the proposed changes are not an impact. Even though a larger number of trips are being added to routes that have below average minority and low-income percentages, those additions are balanced by the fact that the total number of minority and low-income individuals that live within a quarter mile of improved service on Route 34 is much larger. The Remix Title VI Analysis can be seen in Appendix C.

MMiittiiggaattiioonn MMeeaassuurreess
No additional mitigation measures are necessary; the proposed changes, when examined in context, do not suggest that the service changes as a whole cause a disparate impact or disproportionate burden.

Of the proposed changes, Route 20 was found to have potential disproportionate burdens based on the ridership analysis; it is an increase in service that disproportionately benefits non-low-income individuals. Route 45 was found to have potential disparate impacts because it is an increase in coverage for a route with high non-minority ridership. However, the results from the analyses suggest that the other proposed changes already mitigate the impacts of Routes 20 and 45, and that no additional mitigation measures are necessary. It is important to take these ridership numbers with a grain of salt because the survey response rate for some of the routes was incredibly low, as noted in the chart above.

The survey was taken in 2022, when ridership was still recovering from the COVID pandemic.

When looking at the geographic population analysis, it was found that the difference in percent of minority and low-income individuals between the existing and proposed networks overall is very small, a total decrease by 0.1%. While the Route 3 change increases service in areas with lower-than-average minority and low-income individual percentages, the increase in frequency on Route 34 expands service in areas that meet or exceed the system average for minority and low-income individuals. This route also serves a greater share of the total population within ¼ mile of FAX stops than Routes 3, 20, and 45 which helps to balance the impacts. In addition, Route 3 provides service to a number of medical facilities, a community college, and two regional shopping centers. Public outreach conducted when the route was originally introduced indicated that minority and low-income showed strong support for improved service to these areas, suggesting that although the route itself may not pass through neighborhoods with higher than average minority and low-income population, the route does provide connections to locations that minority and low-income riders feel are valuable.

The Route 34 change, for example expands route coverage to an Amazon facility and other major employment sites. This route provides access to jobs for an area with an above average share of minority and low-income individuals. Additionally, the route is above average for the share of minority and low-income riders that use the route.

In addition, the analysis done using the Remix Title VI tool also shows that, while much of the increased service is concentrated in areas that are more likely to be non-minority and non-low income, that Q-16
15 increased service is balanced by the additional service on Route 34. With this context along with the analysis, the combined impact of the service changes does not cause a disparate impact or disproportionate burden.

Q-17
16 Appendix A: Community Outreach Materials
Figure 4: Flyer for May Workshops

Q-18
17 Figure 5: Flyer for August Workshops

Q-19
18 Figure 6: Excerpt from April 2022 Newsletter (continues on following page)

Q-20
19 Q-21
20 Appendix B: Route Maps
Figure 7: Route 3 Current

Figure 8: Route 3 Proposed

Q-22
21 Figure 9: Route 20 Current

Q-23
22 Figure 10: Route 20 Proposed

Q-24
23 Figure 11: Route 34 Current

Q-25
24 Figure 12: Route 34 Proposed

Q-26
25 Figure 13: Route 45 Current

Q-27
26 Figure 14: Route 45 Proposed

Q-28
Appendix C: Alternative Remix Analysis

Route Name
Population
(within 1/4
mi)
Low
Income Minority
Trips
(Annually
)
Population
(within 1/4
mi)
Low
Income Minority
Trips
(Annually
)
Population
(within 1/4
mi)
Low
Income Minority
Trips
(Annually
)
Population
(within 1/4
mi)
Low
Income Minority
Trips
(Annually
)
People-Trips
(Population * Trips)
Low Income
People-Trips
Minority People-
Trips
Change Borne
By Low
Income
Change
Borne by
Minorities
1 Fax Q (A) 29,112 48.8% 80.8% 26,101 29,703 49.2% 81.5% 25,486 29,112 48.8% 80.8% 26,101 29,703 49.2% 81.5% 25,486 0 0 0 0.0% 0.0% 1 Fax Q (B) 14,737 58.0% 88.4% 978 0 0 14,737 58.0% 88.4% 978 0 0 0 0 0 0.0% 0.0% 1 Fax Q (C) 0 0 16,344 41.7% 74.2% 726 0 0 16,344 41.7% 74.2% 726 0 0 0 0.0% 0.0% 3 Herndon 16,843 15.6% 55.2% 7,068 16,541 15.3% 56.8% 7,320 0 0 0 0 -240,126,444 -37,036,436 -134,455,332 15.4% 56.0% 3 Herndon (Proposed) 0 0 0 0 16,843 15.8% 55.5% 10,365 16,541 15.5% 56.9% 10,365 346,025,160 54,212,532 194,340,225 15.7% 56.2% 9 Shaw (A) 21,532 36.2% 67.3% 9,565 24,192 34.7% 65.9% 9,676 21,532 36.2% 67.3% 9,565 24,192 34.7% 65.9% 9,676 0 0 0 0.0% 0.0% 9 Shaw (B) 25,835 35.9% 67.1% 8,217 24,723 36.3% 66.7% 8,469 25,835 35.9% 67.1% 8,217 24,723 36.3% 66.7% 8,469 0 0 0 0.0% 0.0% 12 Brawley / Inspiration Park 9,599 40.8% 83.4% 11,091 10,606 38.4% 80.9% 10,980 9,599 40.8% 83.4% 11,091 10,606 38.4% 80.9% 10,980 0 0 0 0.0% 0.0% 20 Hughes / Mckinley 34,114 37.6% 76.1% 7,320 35,205 34.8% 76.0% 7,320 0 0 0 0 -507,415,080 -183,518,890 -385,873,800 36.2% 76.0% 20 Hughes / Mckinley (Proposed) 0 0 0 0 34,114 37.6% 76.1% 10,617 35,205 34.8% 76.0% 10,617 735,959,823 266,177,603 559,675,155 36.2% 76.0% 22 West Ave / Tulare (A) 46,663 43.9% 78.5% 8,490 50,026 41.6% 76.2% 9,105 46,663 43.9% 78.5% 8,490 50,026 41.6% 76.2% 9,105 0 0 0 0.0% 0.0% 22 West Ave / Tulare (B) 26,941 40.5% 72.5% 504 30,557 37.3% 69.5% 837 26,941 40.5% 72.5% 504 30,557 37.3% 69.5% 837 0 0 0 0.0% 0.0% 22 West Ave / Tulare (C) 21,539 48.9% 85.7% 474 0 0 21,539 48.9% 85.7% 474 0 0 0 0 0 0.0% 0.0% 22 West Ave / Tulare (D) 24,854 44.3% 84.2% 252 21,513 48.5% 85.7% 504 24,854 44.3% 84.2% 252 21,513 48.5% 85.7% 504 0 0 0 0.0% 0.0% 22 West Ave / Tulare (E) 49,978 42.1% 78.2% 756 0 0 49,978 42.1% 78.2% 756 0 0 0 0 0 0.0% 0.0% 22 West Ave / Tulare (F) 0 0 21,103 33.5% 67.7% 252 0 0 21,103 33.5% 67.7% 252 0 0 0 0.0% 0.0% 26 Palm / Butler (A) 45,413 41.1% 73.7% 8,883 44,861 41.6% 74.1% 9,246 45,413 41.1% 73.7% 8,883 44,838 41.6% 74.1% 9,246 -212,658 -88,637 -184,920 41.7% 87.0% 26 Palm / Butler (B) 23,099 31.1% 61.0% 978 23,720 32.9% 62.1% 726 23,099 31.1% 61.0% 978 23,696 32.9% 62.0% 726 -17,424 -8,537 -14,520 49.0% 83.3% 26 Palm / Butler (C) 24,121 51.1% 86.0% 726 23,184 50.9% 86.5% 615 24,121 51.1% 86.0% 726 23,184 50.9% 86.5% 615 0 0 0 0.0% 0.0% 28 Dss / Manchester / West Fresno (A) 30,610 44.1% 75.8% 14,115 29,369 43.9% 75.5% 14,145 30,610 44.1% 75.8% 14,115 29,369 43.9% 75.5% 14,145 0 0 0 0.0% 0.0% 28 Dss / Manchester / West Fresno (B) 14,423 41.4% 66.2% 452 13,885 41.7% 68.4% 502 14,423 41.4% 66.2% 452 13,885 41.7% 68.4% 502 0 0 0 0.0% 0.0% 28 Dss / Manchester / West Fresno (C) 6,070 48.4% 93.1% 978 0 0 6,070 48.4% 93.1% 978 0 0 0 0 0 0.0% 0.0% 28 Dss / Manchester / West Fresno (D) 0 0 23,473 42.7% 72.5% 615 0 0 23,473 42.7% 72.5% 615 0 0 0 0.0% 0.0% 28 Dss / Manchester / West Fresno (E) 0 0 19,782 43.9% 74.0% 302 0 0 19,782 43.9% 74.0% 302 0 0 0 0.0% 0.0% 32 Fresno St (A) 33,893 47.9% 79.4% 10,224 34,481 46.5% 78.8% 10,365 33,893 47.9% 79.4% 10,224 34,481 46.5% 78.8% 10,365 0 0 0 0.0% 0.0% 32 Fresno St (B) 10,619 63.6% 89.8% 1,178 10,241 62.8% 89.6% 804 10,619 63.6% 89.8% 1,178 10,241 62.8% 89.6% 804 0 0 0 0.0% 0.0% 32 Fresno St (C) 0 0 26,082 41.2% 74.3% 474 0 0 26,082 41.2% 74.3% 474 0 0 0 0.0% 0.0% 33 Belmont 21,014 59.5% 90.6% 8,136 20,170 59.9% 90.1% 8,025 21,014 59.5% 90.6% 8,136 20,170 59.9% 90.1% 8,025 0 0 0 0.0% 0.0% 34 First Street (A) 37,865 43.4% 76.9% 13,248 38,115 43.7% 76.9% 12,885 0 0 0 0 -992,747,295 -432,106,959 -763,231,683 43.5% 76.9% 34 First Street (B) 7,887 62.7% 86.6% 978 0 0 0 0 0 0 -7,713,486 -4,839,713 -6,678,762 62.7% 86.6% 34 First Street (C) 0 0 32,205 39.7% 74.4% 726 0 0 0 0 -23,380,830 -9,292,144 -17,401,494 39.7% 74.4% 34 First Street (Proposed) (A) 0 0 0 0 37,738 43.3% 76.8% 16,020 38,115 43.7% 76.9% 15,657 1,201,329,315 522,339,651 923,184,831 43.5% 76.8% 34 First Street (Proposed) (B) 0 0 0 0 7,887 62.7% 86.6% 978 0 0 7,713,486 4,839,713 6,678,762 62.7% 86.6% 34 First Street (Proposed) (C) 0 0 0 0 0 0 32,205 39.7% 74.4% 726 23,380,830 9,292,144 17,401,494 39.7% 74.4% 35 Olive 30,357 48.5% 85.7% 10,728 31,595 47.9% 85.3% 10,728 30,248 48.4% 85.7% 10,728 31,595 47.9% 85.3% 10,728 -1,169,352 -719,310 -1,051,344 61.5% 89.9% 38 Cedar (A) 52,745 44.9% 78.8% 16,524 52,357 45.0% 78.9% 16,272 52,800 44.9% 78.8% 16,524 52,382 45.0% 78.9% 16,272 1,315,620 660,738 1,183,932 50.2% 90.0% 38 Cedar (B) 27,709 48.8% 85.3% 754 29,202 48.5% 84.5% 452 27,709 48.8% 85.3% 754 29,202 48.5% 84.5% 452 0 0 0 0.0% 0.0% 38 Cedar (C) 0 0 40,410 51.3% 86.1% 50 0 0 40,410 51.3% 86.1% 50 0 0 0 0.0% 0.0% 39 Fyi / Clinton 26,766 42.5% 78.5% 9,357 26,816 41.7% 79.1% 10,113 26,766 42.5% 78.5% 9,357 26,816 41.7% 79.1% 10,113 0 0 0 0.0% 0.0% 41 Malaga / Shields / Chestnut (A) 54,100 45.2% 83.0% 9,609 55,744 45.0% 82.8% 9,357 54,100 45.2% 83.0% 9,609 55,744 45.0% 82.8% 9,357 0 0 0 0.0% 0.0% 41 Malaga / Shields / Chestnut (B) 20,155 39.8% 76.3% 504 0 0 20,155 39.8% 76.3% 504 0 0 0 0 0 0.0% 0.0% 41 Malaga / Shields / Chestnut (C) 0 0 14,140 43.3% 82.6% 504 0 0 14,140 43.3% 82.6% 504 0 0 0 0.0% 0.0% 41 Malaga / Shields / Chestnut (D) 0 0 35,339 47.9% 86.5% 252 0 0 35,339 47.9% 86.5% 252 0 0 0 0.0% 0.0% 45 Ashlan 27,317 37.3% 74.5% 6,816 26,921 36.7% 74.1% 7,068 -376,470,300 -139,307,131 -279,703,368 37.0% 74.3% 45 Ashlan (Proposed) 0 0 0 0 27,124 37.3% 74.4% 9,861 26,921 36.7% 74.1% 9,861 532,937,745 197,199,832 395,751,513 37.0% 74.3% 58 Ne Fresno 8,370 14.0% 53.4% 3,912 9,631 13.0% 53.5% 3,912 8,370 14.0% 53.4% 3,912 9,631 13.0% 53.5% 3,912 0 0 0 0.0% 0.0% 58E E Childrens Hospital 1,578 29.5% 69.4% 3,801 1,738 32.3% 71.9% 3,801 1,578 29.5% 69.4% 3,801 1,801 32.9% 72.5% 3,801 239,463 114,276 212,856 47.7% 88.9% All Changes (both directions) 371,108 40.3% 76.3% 405,331 380,394 40.2% 76.3% 429,649 699,648,573 247,918,730 509,833,545 35.4% 72.9% Low Income Minority
Change Borne By35.4% 72.9%
Area Average 34.5% 72.8%
Delta 0.9% 0.0%
Before (Inbound) Before (Outbound) After (Inbound) After (Outbound) Difference Q-29

APPENDIX R
Workshop Materials for 2025
Title VI Program Update
APPENDIX R: WORKSHOP MATERIALS FOR 2025 TITLE VI PROGRAM UPDATE

Exhibit R.1 contains the two pages of the 2025 Title VI brochure in English.

Exhibit R.2 contains the two pages of the 2025 Title VI brochure in Spanish.

Exhibit R.3 contains images of the 2025 Title VI presentation in English.

Exhibit R.4 contains images of the 2025 Title VI presentation in Spanish.

Exhibit R.5 contains an image of the flyer for 2025 Title VI Virtual Workshops.

Exhibit R.6 contains an email sent to stakeholders regarding the workshops.

R-2
Exhibit R.1 2025 Title VI Brochure (English)
@fresnofax
Facebook | X
fresno.gov/fax
Website

TITLE VI
UPDATE
2025
Any Questions or
Concerns?
We would love your opinion on FAX’s Title VI
Program. Your feedback will guide FAX to a
more inclusive and equitable future.

Attend Our Workshops!
For more information go to:
https://www.fresno.gov/transportation/fax/
Workshop Dates
Aug 12 - 9:00 AM @ Courthouse Park
Aug 19 - 9:00 AM @ Manchester Transit Center
Know Your Rights!
Any person who believes that he or she has
been excluded from participation in or
denied the benefits of FAX’s programs,
activities, or services due to discrimination
may file a complaint with FAX within 180
days from the date of the alleged
discrimination.

The form can be downloaded at:
fresno.gov/transportation/title-vi-of-
the-civil-rights-act-of-1964/
About FAX
Fresno Area Express (FAX) is governed
by the City of Fresno and is the largest
public transportation provider in the
Fresno-Clovis Metropolitan Area.

FAX transit service consists of 19 fixed
routes with three major hubs. Handy
Ride is the shared ride service designed
to meet the transportation needs of
eligible persons with disabilities who
cannot functionally use the fixed-route
bus system.
10:30 AM 5:30 PM
Virtual Meetings on Aug 22
R-3
FAX affirms that no minority or low-income
group is excluded from this federally
funded transit system.

In 2024, FAX served over 9 million riders,
the majority of which are minority and
disadvantaged individuals.

Nearly 14% of people over the age of five
living within the Fresno Urbanized Area do
not speak English well or at all.

Key Findings
70%
of the service area
population are identified
as minority.
75% of FAX riders identify as a
minority.
96%
of FAX routes operate to
one or more minority
census tracts.

Community
Demographics
Minority Population Low-Income Population
28%
of the service area
population are identified
as low-income.
93% of FAX riders are identified
as low-income.
95%
of FAX routes operate to
one or more low-income
census tracts.

What is Title VI?
Title VI of the Civil Rights Act of 1964
states the following:
“No person in the United States shall, on
the grounds of race, color or national
origin, be excluded from participation
in, be denied the benefits of, or be
subjected to discrimination under any
program or activity receiving Federal
financial assistance.”
FAX is committed to ensuring that no
individual or organization is excluded from
participation in, denied the benefits of its
programs, activities or services, or subject to
discrimination on the basis of race, color, or
national origin, as afforded to them by Title
VI of the Civil Rights Act of 1964, as
amended.

The FTA requires all public transit providers
to develop a Title VI Program to show
compliance with its policies and outreach.

A draft of the 2025 Title VI Program Update
can be view on FAX’s website:
fresno.gov/transportation/title-vi-of-the-
civil-rights-act-of-1964/
R-4
Exhibit R.2 2025 Title VI Brochure (Spanish)

ACTUALI-
ZACIÓN
TÍTULO IV
2025
¿Preguntas?
Nos encantaría su opinión en el programa
Título IV de FAX. Su participación ayudará
FAX a lograr un futuro mas inclusivo y
equitativo.
¡Asista a Nuestros Talleres!
Para obtener más información, visite:
https://www.fresno.gov/transportation/fax/
Datos de Talleres
Aug 12 - 9:00 AM en Courthouse Park
Aug 19 - 9:00 AM en Manchester Transit Center
¡Sepa Sus Derechas!
Cualquier persona que crea que ha sido
excluida de la participación o se le han
negado los beneficios de los programas,
actividades o servicios de FAX debido a
discriminación puede presentar una queja
con FAX dentro de 180 días desde la fecha
de la supuesta discriminación.

El formulario se puede descargar en:
fresno.gov/transportation/title-vi-of-the-
civil-rights-act-of-1964/
@fresnofax
Facebook | X
fresno.gov/fax
Sitio web
Sobre FAX
Fresno Area Express (FAX) está
gobernado por la Ciudad de Fresno y es
el mayor proveedor de transporte
público en el Área Metropolitana de
Fresno-Clovis.

FAX servicio de transportacion consiste
en 19 rutas fijas con tres centros
principales. Handy Ride es el servicio de
paseo compartidos disenado a
satisfacer las necesidades
transportaciones de personas con
discapacidades quien no puede usar el
sistema de rutas fijas.

Reunión Virtual el Aug 22
10:30 AM 5:30 PM
R-5
FAX afirma que ningún grupo minoritario
o de bajos ingresos es excluido de este
sistema de tránsito financiado
federalmente.
¿Qué es el Título VI?
El Título VI de la Ley de Derechos
Civiles de 1964 establece lo siguiente:
"Ninguna persona en los Estados Unidos
será, por motivos de raza, color u
origen nacional, excluida de la
participación en, se le negarán los
beneficios de, o será sometida a
discriminación bajo cualquier programa
o actividad que reciba asistencia
financiera Federal."
La FTA requiere que todos los proveedores
de tránsito público desarrollen un Programa
del Título VI para mostrar cumplimiento con
sus políticas y alcance comunitario.

Se puede ver un borrador de la
Actualización del Programa del Título VI de
2025 en el sitio web de FAX:

Hallazgos Clave
70%
de la población del área
de servicio se identifica
como minoritaria.
75%
de los pasajeros de FAX se
identifican como
minoritarios.
96%
de las rutas de FAX operan
hacia uno o más sectores
censales minoritarios.

Demografía de
la Comunidad
Población Minoritaria Población de Bajos Ingresos
28%
de la población del área
de servicio se identifica
como de bajos ingresos.
93%
de los pasajeros de FAX se
identifican como de bajos
ingresos.
95%
de las rutas de FAX operan
hacia uno o más sectores
censales de bajos ingresos.

FAX está comprometido a garantizar que
ningún individuo u organización sea
excluido de la participación, se le nieguen
los beneficios de sus programas,
actividades o servicios, o esté sujeto a
discriminación basada en raza, color u
origen nacional, como se les otorga por el
Título VI de la Ley de Derechos Civiles de
1964, según enmendada.
fresno.gov/transportation/title-vi-of-the-
civil-rights-act-of-1964/
En 2024, FAX sirvió a más de 9 millones
de pasajeros, la mayoría de los cuales
son individuos minoritarios y
desfavorecidos.

Casi el 14% de las personas mayores de
cinco años que viven dentro del Área
Urbanizada de Fresno no hablan inglés
bien o en absoluto.

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Exhibit R.3 2025 Title VI Presentation (English)
FAX 2025 Title VI
Program Update
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FAX Overview
• Fresno Area Express (FAX) is the largest provider of transit services in the Fresno-Clovis Metropolitan Area (FCMA)
• It is a department of the City of Fresno and is governed by the Fresno City Council
• With the upcoming August service change, FAX transit will operate 19 fixed routes
• Handy Ride is the paratransit service provided by FAX R-8
What is Title VI?
• Title VI of the Civil Rights Act of 1964
– Prohibits discrimination in programs and activities receiving federal financial assistance on the basis of race, color, and national origin
– Ensures individuals are not excluded from participation and that local transit agencies take steps to prevent discriminatory practices to promote equitable access to services • Federal Transit Administration (FTA) Title VI Requirements – The FTA requires all public transit providers to develop and implement a Title VI Program – The program must demonstrate that the transit agency complies with Title VI policies, procedures, and outreach efforts
– Public transit agencies must submit a comprehensive Title VI program to the FTA every three years R-9
Title VI Program
Update Timeline
July 2025
August 2025
September 2025
October 2025
Complete Draft
Conduct Public Outreach
Submit to City Council
City Council to Approve Report
This triennial Title VI Program submission covers
the period from July 1, 2022, to June 30, 2025.

No major changes/updates were made to this Program Update.

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FAX is committed to
ensuring compliance
with Title VI.

To ensure that the same level and quality of
transportation services are provided to all, regardless of race, color, or national origin
To promote full and fair participation in
transportation decision making
To provide meaningful access to FAX services,
programs, and activities by persons with limited
English proficiency
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Title VI Program Overview
• Fresno Demographics: Low-Income
• Fresno Demographics: Minority Groups
• System-wide Service Standards• Limited English Populations • Language Assistance Plan
• Public Participation Plan
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Minority Residents in FCMA
Bus Service
FAX routes operate to or within one or
more of the minority census tracts'
service area (95.6%).

Riders
75% of FAX riders identify as a minority
(based on 1,004 survey results).

Census Tracts

55.6% of census tracts in the area (90 of
162) are deemed minority for the
purpose of the Title VI Program analysis.

Population
The analysis’ minority population
consists of 70.1% (532,970 residents) of
the total service area population.

In this Title VI Program update, FAX has guaranteed that no minority group is excluded from, or denied the benefits of, this federally subsidized transit system.

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Low-Income Residents in FCMA
Bus Service
FAX routes operate to or within one or
more of the low-income census tracts'
service area (94.8%).

Riders
93% of FAX riders have a household
income of less than $40,000.

Census Block Groups

43.5% of census block groups in the
area (192 of 441) are deemed low-
income for the purpose of the Title VI
Program analysis.

Population
The analysis’ low-income population
consists of 28.3% (205,660 residents)
of the total service area population.

In this Title VI Program update, FAX has guaranteed that the low-income population is not excluded from, or denied the benefits of, this federally subsidized transit system.

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Limited English Populations
Nearly 14% of persons over the age of five living within the Fresno Urbanized Area do not speak English well or at all.

Language Estimate Percent
Total Population 5 Years and Older in the Fresno Urbanized Area 674,793 100.00% Speaks Only English 390,472 61.75%
Speaks English “very well” 163,850 24.28%
Speak English less than “very well” 94,248 13.97%
Spanish 58,759 8.71%
Other Asian and Pacific Island Languages 16,748 2.48%
Other Indo-European Languages 10,001 1.48%
Chinese (including Mandarin and Cantonese) 2,437 0.36%
Tagalog (including Filipino) 2,245 0.33%
Vietnamese 1,686 0.25%
Korean 924 0.14%
Arabic 690 0.10%
[1] Source: US Census Bureau – 2019-2023 ACS 5-Year Summary File [2] The following languages represent languages spoken at home with the ability to speak English less than “very well” by less than 0.10% of the population in the FAX service area: Russian, Polish, or other Slavic languages; Other and unspecified languages; French, Haitian, or Creole; and German or other West Germanic Languages.

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Language Assistance Plan
• An effort to provide an appropriate level of language assistance • The Four-Factor Analysis showed approximately 14% of the population within the FAX service area speaks English “less than very well”
• Safe Harbor Provision
– Each eligible LEP (Limited-English Proficiency) language group that constitutes 5% or 1,000 persons, whichever is less, of the total population should have written translation of vital documents
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Public Participation
Plan (PPP)
• To inform the public about transportation
issues and planning processes.
• Reach a wide range of customers and increase
the participation of under-represented
populations.

Examples of Outreach
• Pop-up tents at heavily-used transit stops
• Employer sponsored job, transit, and health fairs
• Community events, such as parades and back-to-
school events
• School presentations.
• Take-one brochures
• Informational signage
• Web postings and FAX newsletters
• Media releases and advertisement in local newspapers
• Social media (Facebook, X, and Instagram)
• Presentations at affordable housing complexes
• Print advertisements and other public notices
• Car cards
• Community meetings
• Stakeholder meetings
• Surveys
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System-wide Service Standards
To provide the best possible service to all people within the service area.

Maximum Vehicle Load
• FAX has established a maximum seat-to-passenger load ratio of 1:1.1, or 110% of vehicle capacity.

Vehicle Headway
• As a policy, FAX will not establish a base vehicle headways greater than 30 minutes on any route whenever service is operated.

On-Time Performance
• FAX should operate its fixed-route buses to achieve on-time performance 90% of the time. A bus is considered on time if it arrives no more than five minutes after the scheduled arrival time. • The system average for FY 2024 was 87.7%, a 4% decrease from FY 2021.

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System-wide Service Policies
Distribution of Transit Amenities
• FAX does place and maintain bus stop signs at all bus stop locations. Other amenities revolve around bus stop improvements, such as benches, shelters, bus bays, and major transfer centers.

Service Availability
• The FAX fixed-route bus system should be designed such that a minimum of 88% of the service area population resides within one-half mile of a bus route.

Vehicle Assignment
• Higher-capacity buses are assigned to the heaviest loading coach runs first. • Some routes must have smaller vehicles due to maneuvering considerations. • All other considerations are demand-driven to allow the best possible service to FAX riders.

Transit Security
• FAX customers value safety and security when using the transit system. To address these concerns, FAX has developed a Public Transit Agency Safety Plan (PTASP)
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Based on the Title VI Program analysis, FAX affirms that no minority or low-income populations are excluded from or denied access to the benefits of this federally funded transit system. This program update demonstrates FAX’s
ongoing commitment to equity and ensures continued
compliance with FTA Title VI requirements.

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THANK YOU
VERY MUCH.

Any questions, comments, or concerns?
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Contact
Title VI Website
https:/ / www.f resno.gov/ transportati on/ f ax/ ti tl e- vi-non- di scri mi nati on- pol i cy/ Social Media
@f resnof ax
If You Have Questions, Criticisms Or Suggestions, Please Contact Us Directly R-25
Exhibit R.4 2025 Title VI Presentation (Spanish)
Actualización del
Programa Título VI
de FAX 2025
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Descripción General de FAX
• Fresno Area Express (FAX) es el proveedor más grande de servicios de tránsito en el Área Metropolitana de Fresno- Clovis (FCMA)
• Es un departamento de la Ciudad de Fresno y está
gobernado por el Concejo Municipal de Fresno
• Con el próximo cambio de servicio en agosto, el tránsito de FAX operará 19 rutas fijas
• Handy Ride es el servicio de paratránsito proporcionado por FAX
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¿Qué es el Título VI?
• Título VI de la Ley de Derechos Civiles de 1964
– Prohíbe la discriminación en programas y actividades que reciben asistencia financiera federal basada en raza, color y origen nacional
– Asegura que las personas no sean excluidas de la participación y que las agencias de tránsito locales tomen medidas para prevenir prácticas discriminatorias para promover el acceso equitativo a los servicios
• Requisitos del Título VI de la Administración Federal de Tránsito (FTA) – La FTA requiere que todos los proveedores de tránsito público desarrollen e implementen un Programa del Título VI
– El programa debe demostrar que la agencia de tránsito cumple con las políticas, procedimientos y esfuerzos de divulgación del Título VI
– Las agencias de tránsito público deben presentar un programa integral del Título VI a la FTA cada tres años
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Cronograma de
Actualización del
Programa Título VI
Julio 2025
Agosto 2025
Septiembre 2025
Octubre 2025
Completar Borrador
Realizar Alcance Comunitario
Presentar al Concejo Municipal
Concejo Municipal Aprueba el
Informe
Esta presentación trienal del Programa Título VI cubre el período del 1 de julio de 2022 al 30 de junio de 2025.

No se realizaron cambios/actualizaciones importantes a esta Actualización del Programa.

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FAX está comprometido a
asegurar el cumplimiento
con el Título VI.

Para asegurar que el mismo nivel y calidad de
servicios de transporte se proporcionen a todos, sin
importer raza, color u origen nacional
Para promover la participacion plena y justa en la
toma de decisiones de transporte
Para proporcionar acceso significativo a los
servicios, programas, y actividades de FAX por
personas con dominio limitado del ingles
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Resumen del Programa Título VI
• Demografía de Fresno: Bajos Ingresos
• Demografía de Fresno: Grupos Minoritarios
• Estándares de Servicio en Todo el Sistema• Poblaciones con Inglés Limitado • Plan de Asistencia en Idiomas
• Plan de Participación Pública
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Residentes Minoritarios en FCMA
Servicio de Autobús
Las rutas de FAX operan hacia o dentro
de una o más de las áreas de servicio de
distritos censales minoritarios (95.6%).

Usuarios
75% de los usuarios de FAX se
identifican como minoría (basado en
1,004 resultados de encuesta).

Sectores Censales

55.6% de los sectores censales en el
área (90 de 162) son considerados
minoritarios para el propósito del
análisis del Programa Título VI.

Población
La población minoritaria del análisis
consiste en 70.1% (532,970 residentes)
de la población total del área de
servicio.

En esta actualización del Programa Título VI, FAX ha garantizado que ningún grupo minoritario sea excluido de, o se le nieguen los beneficios de, este sistema de tránsito subsidiado federalmente.

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Residentes de Bajos Ingresos en FCMA
Servicio de Autobús
Las rutas de FAX operan hacia o dentro
de una o más de las áreas de servicio
de los sectores censales de bajos
ingresos (94.8%).

Usuarios
93% de los usuarios de FAX tienen un
ingreso familiar de menos de $40,000.

Grupos de Bloques Censales

43.5% de los grupos de bloques
censales en el área (192 de 441) son
considerados de bajos ingresos para
el propósito del análisis del Programa
Título VI.

Población
La población de bajos ingresos del
análisis consiste en 28.3% (205,660
residentes) de la población total del
área de servicio.

En esta actualización del Programa Título VI, FAX ha garantizado que la población de bajos ingresos no sea excluida de, o se le nieguen los beneficios de, este sistema de tránsito subsidiado federalmente.

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Poblaciones con Inglés Limitado
Casi el 14% de las personas mayores de cinco años que viven dentro del Área Urbanizada de Fresno no hablan inglés bien o para nada.

Idioma Estimación Porcentaje
Población Total de 5 Años y Mayor en el Área Urbanizada de Fresno 674,793 100.00% Habla Solo Inglés 390,472 61.75%
Habla Inglés "muy bien" 163,850 24.28%
Habla Inglés menos que "muy bien" 94,248 13.97%
Español 58,759 8.71%
Otros Idiomas Asiáticos y de las Islas del Pacífico 16,748 2.48% Otros Idiomas Indoeuropeos 10,001 1.48%
Chino (incluyendo Mandarín y Cantonés) 2,437 0.36%
Tagalo (incluyendo Filipino) 2,245 0.33%
Vietnamita 1,686 0.25%
Coreano 924 0.14%
Árabe 690 0.10%
[1] Fuente: US Census Bureau – 2019-2023 ACS 5-Year Summary File [2] Los siguientes idiomas representan idiomas hablados en casa con la capacidad de hablar inglés menos que "muy bien" por menos del 0.10% de la población en el área de servicio de FAX: Ruso, Polaco u otros idiomas eslavos; Otros idiomas no especificados; Francés, Haitiano o Criollo; y Alemán u otros idiomas germánicos occidentales.

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Plan de Asistencia en
Idiomas
• Un esfuerzo para proporcionar un nivel apropiado de asistencia en idiomas
• El Análisis de Cuatro Factores mostró que aproximadamente el 14% de la población dentro del área de servicio de FAX habla inglés "menos que muy bien”
• Provisión de Puerto Seguro
– Cada grupo de idioma LEP (Dominio Limitado del Inglés) elegible que constituya el 5% o 1,000 personas, lo que sea menor, de la población total debe tener traducción escrita de documentos vitales
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Plan de
Participación
Pública (PPP)
• Para informar al público sobre temas de
transporte y procesos de planificación.
• Alcanzar una amplia gama de clientes y
aumentar la participación de poblaciones sub-
representadas.

Ejemplos de Alcance Comunitario
• Carpas emergentes en paradas de tránsito muy utilizadas • Ferias de trabajo, tránsito y salud patrocinadas por
empleadores
• Eventos comunitarios, como desfiles y eventos de regreso a clases
• Presentaciones escolares
• Folletos para llevar
• Señalización informativa
• Publicaciones web y boletines de FAX
• Comunicados de prensa y anuncios en periódicos locales • Redes sociales (Facebook, X e Instagram)
• Presentaciones en complejos de vivienda asequible
• Anuncios impresos y otros avisos públicos
• Tarjetas de vagón
• Reuniones comunitarias
• Reuniones de partes interesadas
• Encuestas
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Estándares de Servicio en Todo el Sistema
Para proporcionar el mejor servicio posible a todas las personas dentro del área de servicio.

Carga Máxima de Vehículo
• FAX ha establecido una proporción máxima de asiento-a-pasajero de 1:1.1, o 110% de la capacidad del vehículo.

Frecuencia de Vehículo
• Como política, FAX no establecerá frecuencias base de vehículo mayores a 30 minutos en ninguna ruta cuando se opere el servicio.

Rendimiento Puntual
• FAX debe operar sus autobuses de ruta fija para lograr un rendimiento puntual del 90% del tiempo. Un autobús se considera puntual si llega no más de cinco minutos después de la hora de llegada programada. • El promedio del sistema para el AF 2024 fue del 87.7%, una disminución del 4% desde el AF 2021.

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Políticas de Servicio en Todo el Sistema
Distribución de Amenidades deTránsito
• FAX coloca y mantiene señales de parada de autobús en todas las ubicaciones de paradas de autobús. Otras amenidades giran en torno a mejoras de paradas de autobús, como bancas, refugios, bahías de autobús y centros de transferencia principales.

Disponibilidad de Servicio
• El sistema de autobuses de ruta fija de FAX debe diseñarse de manera que un mínimo del 88% de la población del área de servicio resida dentro de media milla de una ruta de autobús.

Asignación de Vehículos
• Los autobuses de mayor capacidad se asignan primero a las rutas de mayor carga. • Algunas rutas deben tener vehículos más pequeños debido a consideraciones de maniobra. • Todas las demás consideraciones están impulsadas por la demanda para permitir el mejor servicio posible a los usuarios de FAX.

Seguridad del Tránsito
• Los clientes de FAX valoran la seguridad cuando usan el sistema de tránsito. Para abordar estas preocupaciones, FAX ha desarrollado un Plan de Seguridad de Agencia de Tránsito Público (PTASP).

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Basado en el análisis del Programa Título VI, FAX afirma que ninguna población minoritaria o de bajos ingresos es excluida de o se le niega acceso a los beneficios de este sistema de tránsito financiado federalmente. Esta
actualización del programa demuestra el compromiso
continuo de FAX con la equidad y asegura el
cumplimiento continuo con los requisitos del Título VI de la FTA.

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MUCHAS
GRACIAS.
¿Alguna pregunta, comentario o inquietud?
R-43
Contacto
Sitio Web del Título VI
https:/ / www.f resno.gov/ transportati on/ f ax/ ti tl e- vi-non- di scri mi nati on- pol i cy/ Redes Sociales
@f resnof ax
Si Tiene Preguntas, Críticas o Sugerencias, Por Favor Contáctenos Directamente R-44
Exhibit R.5 2025 Title VI Virtual Workshops Flyer
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Exhibit R.6 Email to Stakeholders about Workshops
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APPENDIX S
FAX Language Assistance Plan (LAP)
Training Materials
APPENDIX S: FAX LANGUAGE ASSISTANCE PLAN (LAP) TRAINING MATERIALS

Exhibit S.1 includes images of the FAX Language Assistance Plan Training Materials.

Exhibit S.2 includes images from a Powerpoint presentation providing training specific to bus drivers on FAX’s Language Assistance Plan.

S-2

DEPARTMENT OF TRANSPORTATION
Fresno Area Express  Fleet  Handy Ride

FAX LANGUAGE ASSISTANCE PLAN (LAP) TRAINING

Applicability

This training guidance applies to all public -facing staff within the City of Fresno Department of Transportation. Public -facing staff includes bus operators , supervisors , customer service staff, transit service representatives, paratransit operators, and paratransit eligibility evaluators. Training programs started in April 2022 and will continue annually.

A Summary of Responsibilities Under the Department of
Transportation (DOT) Limited English Proficiency (LEP) Guidance Title VI of the Civil Rights Act of 1964, as amended, provides that no person in the United States of America shall, on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity that receives federal financial assist ance. Title VI regulations have been interpreted to hold that Title VI prohibits actions that have a disproportionate effect on Limited English Proficiency ( LEP) persons because such conduct is a form of national origin discrimination. Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency,” directs each federal agency to examine the services it provides and implement a system by which LEP persons can meaningfully access those services, and to publish guidance for their respective recipients to assist them in meeting their obligations to LEP persons under Title VI.

FAX has prepared the Language Assistance Plan (LAP) using the “Four -Factor Framework” outlined in the U.S. Department of Transportation Policy Guidance. The complete LAP can be found in the FAX Title VI Program available on the FAX website at https://www.fresno.gov/transportation/fax/title-vi/.

A Summary of the Language Assistance Plan
Based on the results of the Four -Factor Analysis, the LAP details FAX’s program for ensuring language assistance is provided to persons with LEP. Measures currently taken by FAX to help LEP individuals are detailed below.

1. Translation of written vital documents in Spanish, including but not limited to, schedules, Title VI forms and notices, complaint form, Handy Ride and Reduced Fare applications, Measure C Taxi Scrip, interior bus car cards about fares and passenger rules, service changes, and rider alerts.

Exhibit S.1 FAX Language Assistance Plan (LAP) Training S-3

2. Bilingual (English/Spanish) presentation of information via newspaper advertisements, stanchion hangers, placards, flyers, kiosk displays, and monthly newsletters.

3. Verbal translation/interpretation to Spanish, Hmong, Punjabi, and other languages for customer calls.

4. Verbal translation/interpretation to Spanish, Hmong, Punjabi, and other languages at public meetings and hearings based on advance request.

5. Translation of website through Google Translate.

6. Simplified schedules, bus stop signs, and other resources that use graphics when possible.

7. Opportunity for advanced requests for other language services, including sign language, at public meetings.

8. Opportunity to accept comments and questions through several means, including verbal, written, and electronic comments. FAX makes t he public comment period for proposed service changes or other documents as long as possible in order to allow meaningful access for LEP persons. An extended comment period allows LEP individuals to seek clarification and/or help from FAX and other resources.

More detail can be found in the FAX Title VI Report available on the FAX website.

Description of Language Assistance Offered by FAX and Instructions for Accessing the Services
FAX strives to present information in a format that is easily understandable by LEP individuals. These measures include simple formatting and verbiage for schedules and other sources of passenger information and the use of graphics whenever possible. All FAX bus stops feature the international bus symbol for ease of identification, as well as information in Braille.

FAX front -line staff at the Administration Building, the Customer Service office at Manchester Transit Center, and the FAX Handy Ride office are equipped with the U.S.

Census Language Identification Card to recognize language needs. FAX also provides all T ransit Supervisors and public outreach staff with the U.S. Census Language Identification Card.

FAX has staff who speak Spanish, Hmong, and Punjabi, and can reach out to other City departments for help from staff who speak other languages. FAX translat es vital documents, including schedules, in Spanish , and offers telephone customer service in Spanish and Spanish translation/interpretation at public meetings and hearings. By offering services and vital documents in English and Spanish, FAX reaches over 94 percent of the population within the FAX service area. T ranslation of the FAX website is offered through Google Translate in more than 100 languages including Spanish, Hmong, Laotian, Chinese, Cambodian, Armenian, Tagalog, and Vietnamese. While these may not S-4
be “perfect” translations, they do cover a broad range of languages and can be incredibly useful.

FAX Strategies for Working Effectively with Limited English Proficient (LEP) Individuals
Face to Face Contacts

1. If a member of the public is unable to c ommunicate with you in English and you recognize the language they are speaking, go to step 2. If you don’t recognize the language, hand them the “Language Identification Card” so that they can point out the language that they speak.

2. Once you know the language the person speaks, see if anyone on staff or the bus is available to offer some assistance. The list of City staff certified for translation is available on the FAX network here: W: \SUPPORT SERVICES DIVISION \Language Assistance Plan (LAP) Instruction.

3. If an employee is available, the first goal is to see if the person needs something that can be provided simply , or something that will require a complex response, or will require the person to disclose confidential or sensitive information.

4. If an employee or fellow bus rider is not available to help , try to communicate to the LEP person that you will need to find interpretation assistance. a. For Bus Drivers, contact Control (Dispatch) for a field supervisor to help. b. For all other FAX staff, use the list of City staff certified to translate to find someone available to help and put the call on speakerphone to enable communication.

NOTE: If you are not able to reach an interpreter, encourage the LEP person to write down their name and phone number so that we can have an interpreter call them .

Remember to be friendly and encouraging. If you can get this information, please refer it to your supervisor and/or MTC staff immediately.

5. If the issue or question from the person cannot be resolved quickly and completely, please have the interpreter obtain the name and contact information from the person so that a member of staff can follow up. Ask the interpreter to inform the person that a member of staff will be contacting them with a response.

Contacts by Phone

1. If a member of the public is unable to communicate with you in English, please do your best to discover which language they are speaking and ask them to hold (as best as you can) while you get interpreter assistance.
a. Determine if anyone on staff is available to immediately provide an initial level of assistance and transfer the call to that staff member. The list of City staff certified for translation is available on the FAX network here: W: \SUPPORT SERVICES DIVISION\Language Assistance Program (LAP).
b. If the issue or question from the caller is not something that can be resolved quickly and completely, ask th e interpreter to obtain the caller’s name and contact S-5
information so that a member of staff can follow up. Ask the interpreter to inform the caller that a member of staff will be contacting them with a response.

Correspondence in a Language Other Than English

1. If there is a staff member available to interpret the document and help write a response, please use the resource to do so promptly. The list of City staff certified for translation is available on the FAX network here: W :\SUPPORT SERVICES DIVISION\Language Assistance Program (LAP).

2. If there is no staff member available to interpret the document and assist in responding, contact the City Clerk’s office for a list of trusted translation services to contact for the needed translation.

A Complaint Regarding Language Access at FAX

1. Follow the steps above depending upon whether the complaint is provided in person, over the phone, or by written correspondence.

2. If appropriate and possible, direct the person to the Title VI page of the FAX website here: https://www.fresno.gov/transportation/fax/title-vi/, which provides information about how to make a Title VI complaint.

3. Regardless of whether the person filed a formal Title VI complaint or not, when the complaint is entered into the Complaints Database, the Title VI box should be checked.

4. Give notice immediately to the FAX Title VI Coordinator and the Complaints Coordinator, so that the complaint can be documented, and follow-up can commence.

Cultural Sensitivity
Cultural sensitivity refers to the willingness, ability, and sensitivity needed to understand people with different backgrounds. Culturally sensitive services do not mean providing services separately for every target group; instead, they mean services flexible to the needs of diverse clients.

• Be respectful of the person's cultural heritage, racial ancestry and identity, and spiritual or religious faith.
• Ensure that services are provided in ways that are sensitive to the needs and the cultural, racial, and religious heritage of the customer. • When necessary, use the services of a language interpreter to aid in service delivery. • Ensure that the person has full access to services and is not denied access based on gender, sexual orientation, culture, ethnicity, religion, or race. • Maintain an attitude of respect and kindness and be genuine even if feelings of discomfort occur related to another person’s cultural identity.

S-6
• Recognize that the customer is the expert on their lived experience. It is okay to express ignorance and acknowledge a lack of sufficient cultural information that could affect the ability to serve them in the best way.
• Remember that your life experience can often differ significantly from those we serve.

This should not affect attitudes or best efforts to serve our customers.

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LANGUAGE ASSISTANCE

PLAN (LAP) INSTRUCTION
City of Fresno, Department of
Transportation
Exhibit S.2 Language Assistance Plan Training Powerpoint S-8
31 WHY DO WE HA VE AN LAP?
 Title VI of the Civil Rights Act of 1964 provides that any program or activity which receives Federal funding cannot discriminate against persons on the grounds of race, color, or national origin.
 These regulations also protect individuals from being discriminated against if they have Limited English Proficiency (LEP).
 Rules direct all Federally-funded agencies to examine their services and ensure that LEP persons can meaningfully access their services.

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32 WHAT IS A LANGUAGE ASSISTANCE PLAN (LAP)?
FAX’s LAP ensures:
 Translation of written vital documents in Spanish.
 Bilingual (English/Spanish) presentation of information.  Verbal translation/interpretation to Spanish, Hmong, Punjabi, and other languages for customer calls and at public
hearings/meetings, upon request.
 Translation of website through Google Translate.
 Simplified schedules, bus stop signs, and other resources that utilize graphics when feasible.

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33 YOUR ROLE AS A BUS DRIVER
 If a member of the public is unable to communicate with you and you don’t recognize the language:
 Check to see if there is anyone on the bus that may be able to provide translation assistance.
 If there is someone able to translate, attempt to assist the individual. If the issue cannot be resolved quickly and completely, call Radio Control.  Attempt to obtain the customers name and contact information in case the customer gets off the bus before a Supervisor arrives.
 Allow the individual to remain on board if they choose to until a Supervisor is able to meet the bus.

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36 CULTURAL SENSITIVITY
 Refers to the willingness, ability, and sensitivity needed to understand people with different backgrounds.
 Culturally Sensitive Services does not mean providing services separately for every target group
 instead, they mean providing services flexible to the needs of all customers.  Be respectful, show the empathy you’d expect others to give you.  When needed, use an interpreter.
 Demonstrate patience.
 Practice the platinum rule – treat others as they want to be treated…  Our customers are why we exist!
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APPENDIX T
Staff and External Title VI
Program Update Surveys
APPENDIX T: STAFF AND EXTERNAL TITLE VI PROGRAM UPDATE SURVEYS

Exhibit T.1 includes images of the FAX and Handy Ride staff survey instrument distributed as part of the FAX Title VI Program Update.

Exhibit T.2 includes images of the stakeholder survey instrument distributed as part of the FAX Title VI Program Update.

T-2
This survey is part of the City's commitment to providing quality public transit services. It is intended to help identify the languages most commonly heard among customers.

1. Which service do you work for?
FAX
Handy Ride

2. What is your role at Fresno Area Express or Handy Ride? Bus Driver
Dispatcher
Supervisor/Manager
Customer Service Representative
Other

3. Please indicate the languages you speak other than English Spanish
Chinese
Hmong
Punjabi
None
Other (please specify)

4. Among Fresno Area Express customers, please indicate the most common language(s) you encounter other than English (check all that apply).

Spanish
Chinese
Hmong
Punjabi
Other (please specify)

5. How would you rate your ability to effectively communicate with FAX customers who do not speak English or do not speak English very well?
No issues
Occasional issues
Frequent issues
Exhibit T.1 FAX and Handy Ride Staff Survey Instrument
T-3

6. What type of materials/services do you believe would be beneficial to you and/or FAX riders who do not speak English or do not speak English well?
Website or app-based visual or live voice translation services such as Google Translate Translated service brochures or brochures in multiple languages Translation services through call center/dispatch
Translated online materials
"I speak..." cards or common phrase cards
No additional materials/services are needed
Other (please specify)

7. Identify the most common topics that arise where language/communication barriers typically occur
How to use the service
Fares and how to pay
Routes and destinations
Where to get off or when destinations are reached
I have not experienced language/communication barriers.

Other (please specify)
T-4

8. In a typical week, how many unique customers board your vehicle that either do not speak English or do not speak English very well? Please include unique individuals only in your counts.

More than 10
5-10
Less than 5
None/Never
Origins:

Destinations:

9. Where do you observe customers who do not speak English or do not speak English very well boarding and/or alighting? (include Route numbers if possible.) T-5

10. In a typical week, how many unique customers do you encounter that either do not speak English or do not speak English very well? Please count unique individuals only.

None/Never
5-10
Less than 5
More than 10
T-6

11. Please share your ideas/suggestions regarding how Fresno Area Express could serve the community more effectively.

12. Name (optional):

13. Would you like to be entered into a random drawing for one of three $20 Starbucks gift cards
Yes
No
Name
Email Address

14. If so, please provide your contact information.

Thank you for your participation!
T-7
Name
Organization
Email Address
Phone Number
* 1. Your name, organization, and contact information

2. Type of Organization:

Social Services
Health Services
Employment Services
Education
Faith-based
Government/Business/Industry
Other (please specify)

3. What languages other than English are spoken by your customers/client/employees? Chinese
Hmong
Punjabi
Spanish
Other (please specify)

4. How often do you experience language barriers at your organization? Often
Occasionally
Rarely
Never

5. Do your customers/clients/employees use Fresno Area Express? Yes
No
I don't know
Exhibit T.2 FAX Stakeholder Survey Instrument
T-8

6. Approximately what percent of the persons you identified in Question 6 do you estimate to be non-native English speakers?
Less than 25%
25%-50%
51%-75%
76%-100%

7. Are you aware of any instances where a language barrier prevented the persons you identified in Question 6 from using Fresno's public transit services? No
Yes- approximate number of instances in the last 12 months:

T-9

8. Does your organization provide translation or interpretation services? Yes
No

9. If yes, which languages does your organization provide translation or interpretation services for?
Chinese
Hmong
Punjabi
Spanish
None
Other (please specify)

10. Of the languages listed below, use numerals (1, 2, 3, etc.) to prioritize the to reflect the prevalence of the languages used in your organization (1 being the most prevalent).

English
Chinese
Hmong
Punjabi
Spanish
Farsi
Armenian
Other

11. Please share suggestions regarding how Fresno Area Express and HandyRide could serve your customers or employees more effectively.

12. Would you like to be entered into a random drawing for one of three $50 VISA gift cards? Yes
No
Thank you for your participation!
T-10