City of Fullerton Class Specification December 2023
City of Fullerton Class Specification
LIBRARY TECHNICAL SERVICESTECHNOLOGY ASSISTANT
Definition:
Under general supervision performs a variety of difficult and technical duties related to the application of computer technology/electronic data to library issues; provides support t o the Library Division Managermanager of the Technical Services department and performs related work as required.
Essential Duties and Responsibilities:
The following responsibilities and essential duties are performed on a frequent and recurring basis by an incumbent. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.
The responsibilities and essential duties performed on a frequent and recurring basis by an incumbent in the class include the following:
Operates a computerlibrary technology and uses applicable software and knowledge to process a wide varietyensure that the technology is functioning appropriately, to report malfunctions of informationthe technology, and assist othereducate the library staff in processing informationon usage of the technology.
Maintains assigned on -lineand assists with creating up -to-date library technology documentation in the library’s shared files.
Performs shut down, r eboot, troubleshooting , and back up functions for the Library’slibrary’s automation system and other technology.
Maintains computer software and related equipment for the Librarylibrary.
Creates and maintains lists of cable connections, maps regarding equipment location and user namesusernames.
Installs new personal computersWorks with City IT to monitor and ensure that each library staff member's computer, software, account, and purchases and installs computer cables as neededother technology needs are met.
Advises library staff members regarding software programs and equipment features/limitations.
Monitors use of and issues purchase orders forall Technical Services and other library technology equipment and suppliesadvises on needed maintenance and replacement.
Performs finalopening and lockup duties for Technical Services, including coordinating with non-Library City staff and outside vendors, as assigned.
Performs a variety of general and specialized clerical and technical library duties.
Library Technology Technical Services Assistant
Produces a variety of printed material and reports.
Operates a variety of computer equipment including the Library’slibrary’s main server.cloud-based services.
Performs audio -visual setups, including laptop, projector, sound system, and microphones, including coordinating with internal and external events leaders.
Performs updates and maintenance of the library’s website and online communications.
Assists in establishing, implementing and modifying Technical Services procedures.
Lifts and moves computer equipment and related items weighing 30 pounds or less.
Other Duties and Responsibilities:
Performs other projects/tasks as assigned.
May coordinate the work of staff as assigned.
Class Characteristics:
Library Technology Technical Services Assistant is a single incumbent class with duties related to the computer system within the Librarylibrary and support for the Technical Services Division.
Bargaining Group: FMEF
Contacts and Relationships:
The Library Technical Services Assistant establishes and maintains co ntact with staff in the Library and staff in the Management Information Systems Division. Additional contact may occur with vendors and Library patrons.
Qualification Guidelines:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a reasonable period of time in order to successfully perform the assigned duties:
The knowledge and abilities which are required to perform the duties and responsibilities of this class are as follows:
Knowledge of:
English usage, spelling, grammar and punctuation.
Basic computer applications and software programs.
Computer equipment and servers.
Library Technology Technical Services Assistant
Basic math related to area assigned.
General office and library equipment.
Library methods, practices and terminology.
General library organization.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
AND
Ability to:
Perform responsible, difficult and technical library duties with limited supervision.
Understand and carry out oral and written instructions and use independent judgment and initiative.
independently.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Communicate effectively orally and in writing.
Establish and maintain effective relationships with those contacted in the course of work.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Operate a personal computer, use basic software and learn to use specialized library- related software.
Prepare a variety of correspondence and purchase orders.
Maintain manual and computerized files and records.
Meet the public Work with courtesyother staff members, City personnel, external service providers, and tactthe public.
Read and write at the level required for successful job performance.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Library Technology Technical Services Assistant
A typical way to obtain the knowledge and abilities is as follows:
Education and Experience:
Any combination of training and experience, which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Graduation from high school plus some information systems/computer science course work.
AND
Experience:
Two years of computer-related experience including one year in a library.
Special Requirements Include:
Must be able to work a flexible schedule including weekends and evenings to accommodate City needs.
California Government Code §3100 – 3109 requires that all public employees are to be declared disaster service workers and shall take and subscribe to the related oath or affirmation as required.
Physical Tasks and Working Conditions Include the Following:
Work is performed in an office environment and in a library environment. The incumbent uses a computer, keyboard and related equipment, sits, stands, walks, kneels, crouches, reaches, bends, grasps, lifts and moves computer equipment and related items weighing 30 pounds or less and may be exposed to book dust. The incumbent must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.
Fair Labor Standards Act Designation: Non-exempt.
Revised and Retitled from Library Technical Services Assistant December 2023 Revised July 2005
Revised January 1997