020624 LIB Library Materials Handler System Replacement Quote — City Council - Successor Agency

835 Hale Ave. N
Oakdale, MN 55128
(651) 747-0492
www.tech-logic.com
Issuer Contact:

Bethany Weinberg
Senior Librarian, Technical Services, Fullerton Public Library [email protected] | 714.738.6392
Tech logic Contact:

Mike Heitzman
Senior Solution Specialist, Tech Logic
[email protected] | [email protected] | (651) 208-9504

Fullerton Public Library
Response to Request for Quote:

Automated Material Handling (AMH)
System

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Proposal | Fullerton Public Library totalAMH System
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 AMH Vendor Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Proposed totalAMH Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 First-Year Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Annual Support/Maintenance Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Sample Payment Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Project Management Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Key Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Sample Project Milestones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Library Roles and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Ongoing Support and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Customer Care Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Sample First-Year Warranty for totalAMH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Sample Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 totalAMH Maintenance Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Johnson County (KS) totalAMH Success Story . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Smith Library (TX) totalAMH Success Story . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 WOSB Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 T able of Contents

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Proposal | Fullerton Public Library totalAMH System
Executive Summary
To Bethany, Alysha and colleagues:

Thank you for the opportunity to respond to this RFQ regarding Fullerton Public Library’s Au- tomated Material Handling (AMH) System. We would welcome the opportunity partner with Fullerton Public Library (FPL) on your mission to empower your staff, your patrons, and your community.

We understand that FPL is looking for an AMH system that provides a positive user experi - ence for both patrons and staff, streamlines the workflow while making the most of the unique space alloted, and is built to last.

Efficiency and Ergonomics for Staff and Patrons
Many vendors require that patrons and staff navigate a return interface, process items one- by-one, and deal with any “rejected” items (i.e. items that, for whatever reason, have an un - readable RFID tag) at the point of induction. Such a workflow is not true automation—it simply passes the burden of check-in to patrons and staff. Instead of this, Tech Logic’s totalAMH systems allow patrons and staff to simply place handful-sized stacks of items into the system and then walk away.

The totalAMH system involves no manual check-in, no singular-item processing, and no re - jection of items at the induction point. The totalAMH system separates item stacks and the system (not the user) takes the burden of non-readable items by sorting them to a designated bin. For more information about this workflow, please see pages 6-13.

This video showcases how Tech Logic’s proven totalAMH design empowers staff and patrons with true automation at Round Rock Public Library (TX).

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Proposal | Fullerton Public Library totalAMH System
We want to note that interface-free induction of multi-item stacks, automatic separation of stacked items, and other fully automated workflows have been standard on our AMH systems for 25 years. We know how to reliably and automatically separate items, so patrons and staff don’t have to.

Optimized Workflow, Sorting Profiles, and Notifications Tech Logic’s totalAMH systems include a comprehensive monitoring and management inter- face at the AMH location (and also accessible remotely via Remote Desktop Login or another remote connection software in use by the library) from which users can access system per - formance statistics, monitor the status and real-time activity of each section of conveyance, see when bins are full, conduct troubleshooting, and make configurations based on library operations and sorting strategy.

Sorting Profiles. Tech Logic’s totalAMH system uses customizable sorting profiles made up of library-selected ILS data/directive categories such as holds, transits, transit holds, collec - tion code, call number, set information, and/or mode (i.e. normal, nighttime, accumulation/ weekend). To start, these data/directive categories are gathered from the library prior to the shipment of the machine and pre-programmed into the system as sorting profiles according to the library’s selected sorting strategies. After the initial programming, libraries are able to create sorting profiles, modify them, and easily switch between as many sort profiles as they need (up to 99) through a drop-down menu.

Backdating. The effective date is configurable and the interface shows the configured effec - tive date on-screen.

Email Notifications. The library can also configure email notifications for any or all of the fol - lowing events: belt jams; full bins; SIP connection issue (after a configurable number of re - tries); induction issue.

Longevity and Reliability
The Tech Logic team designs, manufactures, and tests all of our systems at our headquarters in Oakdale, MN. To ensure quality, we’re devoted to keeping our entire manufacturing pro - cess at our Minnesota facility. Our systems are built to last and enjoy proactive servicing be - cause of our first-year warranty and subsequent years’ dedicated preventative maintenance and support.

Tech Logic is very proud of the lifespan of our solutions. Rather than announcing an “end of life” for any of our totalAMH systems, we work very closely throughout each year with our li - braries to keep totalAMH systems operational and up-to-date year after year.

Executive Summary, continued
Executive Summary continues on the following page

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Proposal | Fullerton Public Library totalAMH System
Executive Summary, continued
Gary Kirk, President
(404) 451-8530 | [email protected]
Typical totalAMH lifespans often exceed 15 years. Quality hardware components are our stan- dard, and all of our totalAMH systems are built with an embedded industrial PC (front-panel rating of IP65) running Windows 10 Enterprise LTSC for optimal long-term stability.

Ongoing Partnership
Tech Logic is committed to FPL’s ongoing success with our RFID technology, and our 25 years of experience and insight into library RFID workflow are at your disposal for the long term.

Because we only work with libraries, we bring a level of customization and service that inspires our customers to choose us year after year.

If FPL would like to discuss or negotiate any element of this proposal, please let us know. We are eager to work with you and establish a long-term partnership.

Thank you again for this opportunity. If you have any questions at all regarding Tech Logic’s proposed solutions or services—or you just want to talk about RFID strategy—please contact us using the information shown below. We are very happy to assist.

Sincerely,
“The new totalAMH is fast, quiet, and never jams. Staff can also easily re-program the sorting profile to handle returns 24/7 on nights, weekends, and holidays.” Ofilia Barr era, Library Director - Rita & Truett Smith Library (TX) Check out Smith Library’s AMH Success Story on page 51
Mike Heitzman, Sr. Solution Specialist
(651) 208-9504 | [email protected]

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Proposal | Fullerton Public Library totalAMH System
© 2022 T ech Logic www.tech-logic.com | 800-494-9330
totalAMH
Automated Material Handling (AMH)
Designed Exclusively for Libraries since 1997

STA Y FLEXIBLE
Staff can easily monitor totalAMH system operations and make configurations accordingly. For example, staff can create as many different sorting strategies as they need and switch between them on the fly to address various library goals and scenarios.

EMPOWER YOUR PEOPLE
With totalAMH, patrons and staff simply induct handful-sized stacks of items into the system and then walk away. Our patron returns and staff induction systems reduce induction time and motion by 50-70% (as compared to a manual one-at-a-time induction workflow).

AUTOMA TE FOR THE LONG TERM
T ech Logic’s totalAMH systems are built to last, and our service team is dedicated to protecting your investment. We have been maintaining and supporting AMH systems since 1997. Some of those first systems are still serving their libraries today, having sorted tens of millions of items.

T ech Logic’s totalAMH solutions are custom-built
automated material handling (AMH) systems
that are transforming library circulation work-
flows for both staff and patrons. Since 1997,
T ech Logic’s totalAMH designs have been constantly tested, refined, and proven in the library industry. With your new system, you should expect benefits like the following:

V01.R03.103122
© 2022 T ech Logic www.tech-logic.com | 800-494-9330
totalAMH
Automated Material Handling (AMH)
Designed Exclusively for Libraries since 1997

V01.R03.103122
Product Information

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Proposal | Fullerton Public Library totalAMH System

OUR SYSTEMS ARE COMPLETEL Y CUSTOMIZABLE
We’ve installed small three-bin totalAMH systems, as well as 70-bin totalAMH central sorters.

We’ve installed totalAMH systems with customized conveyance and configurations for multi- floor buildings and varying workflows. We would love to hear about your library design and goals. We’ll work with you to create a customized totalAMH solution.

AUTOMATED INDUCTION FOR PATRONS
With totalAMH, patrons simply induct handful-sized stacks of items into the return and then walk away. No tedious manual one-at-a-time scanning is required.

AUTOMATED INDUCTION FOR STAFF
With totalAMH, staff simply induct handful-sized stacks of items onto the staff induction conveyance and then walk away. No tedious manual one-at-a-time scanning is required.

AUTOMATIC MATERIALS SEPARATION
Unlike competitors, Tech Logic’s stack separation design has been proven and refined in hundreds of libraries throughout the last 25+ years.

AUTOMATIC CHECK-IN AND SORTING
Immediately after separation, totalAMH uses RFID and/or barcode technology to detect, identify, check-in, and sort each item based on connection to the library’s circulation system and the library’s sorting strategy.

STREAMLINED CENTRAL MANAGEMENT
From the totalAMH system’s central PC (IP65 Win10 Enterprise LTSC) staff can access statistics, monitor each conveyor section, see when containers are full, troubleshoot any errors, create and switch between sort strategies, and more.

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OUR EXCEPTION CONTAINER WORKS FOR YOU
Rather than forcing patrons or staff to interrupt item induction in order to deal with rejected items (e.g. damaged or missing RFID tag) our totalAMH system accepts these items and sorts them into a designated exceptions bin for investigation at a staff member’s convenience.

FLEXIBLE SORTING CONTAINERS
T ech Logic’s easyBINS, smartBINS, totes, and tote carts serve as reliable and ergonomic tools to complete the
totalAMH workflow.

Our totalAMH systems work with a variety of sorting
containers—whether or not the containers are provid-
ed by T ech Logic.

BARCODE DETECTION (OPTIONAL)
Libraries deploy our totalAMH VISION system (shown be-
low) if some or all of their items only use barcodes. This system detects each item’s barcode from above or below
the conveyance, no matter the item’s orientation, using machine vision technology.
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DIMENSIONS IN INCHES

UNLESS NOTED
125SURFACE FINISH

MACHINED PARALLELISM &
SQUARENESS .001/FT

DRAFTING STANDARD
ASME Y14.5 2009

DEBURR & BREAK

ALL SHARP EDGES

DO NOT SCALE DRAWING
PROPRIETARY NOTICE: ALL

DRAWINGS AND IDEAS

HEREIN CONSTITUTE A

CONFIDENTIAL DISCLOSURE

OF TECH LOGIC

CORPORATION AND ARE ITS

EXCLUSIVE PROPERTY AND

MUST NOT WITHOUT

WRITTEN AUTHORIZATION BE

DIVULGED, REPRODUCED,

COPIED, OR APPROPRIATED

IN WHOLE OR IN PART FOR

ANY PURPOSE
3 PLACE DEC
ENGINEER:

DRAWN ON:

PStone
2/24/2014
DWG SIZE:

FINISH:

B
A

AS NOTED
DESC: IA BIN COVER OPTION
1 1
PART NO:

MAT'L:

SHT:

REV:45007769
OF:
-+ .005

FRACTIONAL
-
1/16
1 PLACE DEC
2 PLACE DEC

TOLERANCE UNLESS NOTED
-ANGULAR
.01
.1
-
1  +
+
+
+
-
Parts List

DESCRIPTIONREVISIONPART NUMQTYITEM
HANDLE LID NON-METALICA350069271 1
COVER IA BIN,ONE-PIECEB350069261 2
Cap, HandleB350042712 3
IA BIN,BASICA45007767REF4

REVISION HISTORY
REV ECO# DESCRIPTION DATE BY
A 22002034 RELEASE TO PRODUCTION 2/24/14 PAS
3 4
2 1
3 (21.95)
(42.48)
(20.29)

PLACE HIGH BOND FLOOR

STOCK ADHESIVE ALL AROUND

CAP AND INSERT INTO HANDLE

BOTH ENDS
smartBIN
dimensions
(below)
easyBIN
dimensions
(above)
totalAMH systems can work with a mix of various containers depending on the library’s desired sorting strategies.

AUTOMATED CONTAINERS (OPTIONAL)
T ech Logic’s automated smartBIN containers (shown
below) are designed for the best ergonomic experi-
ence. For efficient loading, unloading, and transport,
smartBINS use oversized wheels and photo sensors
that automatically adjust the bin floor when items are
added or removed.

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CALLING ALL LIBRARY DESIGNERS AND PLANNERS
T ech Logic’s AMH portfolio is the most flexible in
the industry because we prioritize collaboration and
customization. It’s never too early to connect with us
about your automation project.

AUTOMATIC ITEM INDUCTION (OPTIONAL)
Our totalAMH UNLOADER system (shown below) is
ideal for high-volume operations, because it gently
and automatically unloads full smartBINS onto the
totalAMH system without a staff member having to
touch any items.
“T ech Logic was able to provide input during the design process re- garding all the different components so the team could arrive at an efficient and effective solution for the Lenexa City Center Library.” — Project Architect

CUSTOMIZED CONVEYANCE (OPTIONAL)
T ech Logic’s custom conveyance systems, designed
specifically for library items, have set the standard in the library industry. Our patented and proven systems
gently transport library items around corners, under
floors or streets, to or from separate building levels, overhead via ceiling conveyance, and more.

BATCH TRANSIT (OPTIONAL)
T ech Logic’s batchTRANSIT system can log a group of sorted items under one container’s barcode so that, when that container travels from one destination to another, the container (and the items) are tracked in a database and staff have the option to process all of the items simultaneously with a single scan.

Also, with all of these items tracked within the batchTRANSIT database, staff can easily search for specific contain- ers or items and can also obtain item transit statistics—all from any PC or tablet with access to the library network.

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Proposal | Fullerton Public Library totalAMH System
© 2023 T ech Logic www.tech-logic.com | 800-494-9330
smartBIN

STREAMLINED SORTING AND TRANSIT
T ech Logic’s automated smartBIN
containers are designed for the best
ergonomic experience.

For efficient loading, unloading, and
transport, smartBINS use oversized
wheels with locking brakes. Auto -
mated sensors adjust the bin floor
when items are added or removed.

V01.R01.101723
With optional lids and batteries (for
powered automation while away
from the sorting system) smartBINS
are ready for branch and central
sorting, transit operations, and other
varied workflows across the library.

T ech Logic’s totalAMH system works
with a variety of containers—whether
or not the containers are purchased
through T ech Logic.

Our totalAMH UNLOADER system
(left) is ideal for high-volume opera-
tions, because it gently and automat-
ically unloads full smartBINS onto the
AMH system without a staff member
having to touch any items.

Check out Tech Logic’s YouTube channel to see our smartBIN and totalAMH UNLOADER at work! www.youtube.com/watch?v=M22XPoDCvZ0

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Proposal | Fullerton Public Library totalAMH System © 2023 T ech Logic www.tech-logic.com | 800-494-9330 smartBIN (totalAMH Sorting Container Option)
Dimensions Please find dimensions, below
Item Capacity 125-150 Items
Floor Adjustment
Automatic raising or lowering based on
items inducted or removed; Manual over-
ride included
Power/Data
Connects to totalAMH system during
sorting operation. Away from totalAMH,
automation powered by battery (optional)
Wheels
Large, durable, polyurethane wheels de-
signed for travel indoors or outdoors
Locking brake system
Options
Lid (for weather protection)
Battery (for powered automation away
from totalAMH system)
Unloader (for automated induction of full
smartBIN onto totalAMH system)
V01.R01.101723

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Proposal | Fullerton Public Library totalAMH System
© 2023 T ech Logic www.tech-logic.com | 800-494-9330
easyBIN

GENTLE, RELIABLE SORTING
T ech Logic’s easyBIN, made with gal-
vanized steel, is tough on the outside
but gentle on items.

V01.R01.101723
The easyBIN’s padded float tray lowers as items are received and rises as items are removed, which keeps items near the top of the bin. This keeps items from falling too far upon induction and also helps to eliminate strain on the user’s back and shoulders during retrieval.

Our easyBIN holds between 125 and 150 items (depending on item size) and comes with lockable wheels, ready for versatile use throughout the library’s sorting operation.

T ech Logic’s totalAMH system works with a variety of containers—whether or not the containers are purchased through T ech Logic.

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Proposal | Fullerton Public Library totalAMH System © 2023 T ech Logic www.tech-logic.com | 800-494-9330 easyBIN (totalAMH Sorting Container Option)
Dimensions Please find dimensions, below.

Item Capacity 125-150 Items
Floor Adjustment Padded, spring-loaded base for gentle
loading and ergonomic unloading
Wheels
Four corner-located casters. T wo swiv-
ellocking casters and two fixed casters.

Nonmarring. Plate mounted. Ball bearing
Construction Galvanized Steel. 14-guage gusseted
base, riveted seams with bottom access
V01.R01.101723

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Proposal | Fullerton Public Library totalAMH System
AMH Vendor Questions
1) Given our space, which models of AMH systems do you think that we should consider? Would they require any additional modification given our two access points? We’ve designed the proposed totalAMH solution specifically for your space. Please see our drawings and renderings on pages 24 and 25 to see our suggested layout to fit your space and needs.
2) Is it possible to continue the current system that allows patrons to view their returns? Do any recommended systems include a return-receipt option? Yes, it is possible to continue the current system that allows patrons to view their return being processed on the system. Regarding receipts: The totalAMH system is designed for fast, convenient, multi-item patron returns without navigating a screen interface, so they do not use printed receipts. Printed receipts require patrons to begin the session, return items one-at-a-time into the drop, and end the session. With Tech Logic’s reliable multi-item re - turns, patrons simply place items into the return and walk away—and they learn quickly that returned items are checked into the ILS immediately upon return. Our customers tell us that printed receipts do not justify slower patron returns, paper supply costs, and the labor cost to stock and service return interfaces and printers. If the library desires, email receipts are available when the library’s ILS supports them through SIP check-in functions. 3) What are the bin quantity options for any recommended models? Is it possible to order additional bins?
Yes, bins are available for purchase in any quantity. We recommend having a bin for each sort location and, if desired, one extra bin for switching out and processing full bins. We have included information about our smartBIN (page 10) and easyBIN (page 12) but please also note that the totalAMH system can work with any bin or tote that fits within the sort location area—it doesn’t have to be provided by Tech Logic. 4) How are bins programmed to sort? How adjustable is that sorting process and can it be controlled locally or only by the vendor?
The totalAMH system uses customizable sorting profiles to implement the library’s sorting strategies. Sorting profiles are configured using ILS data/directives such as holds, transits, transit holds, collection code, call number, set information, and more. These can be con - trolled locally. Libraries can create their own sort profiles and can also switch between them through a drop-down menu to adjust to changing needs, strategies, and tasks. The menu can hold up to 99 sort profiles at a time. Tech Logic will train library staff on selecting, creat- ing, and modifying sorting profiles locally. We are always happy to consult with the library about sorting strategy. We’ve been working exclusively with libraries for over 25 years, and we know each library is unique and requires a personal, consultative, flexible approach.

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Proposal | Fullerton Public Library totalAMH System
5) Are the bins elevator bins? What ergonomic features are included in the user experience of the AMH system?
Tech Logic’s sorting bins are created with ergonomic advantages. Whether through spring-loaded flooring or electronic floor adjustment, all of our available bins feature an adjusting floor so materials remain at a comfortable working height, no matter the item volume currently held in the bin. This is important because it virtually eliminates situations in which a staff member would bend down to empty a bin.

Tech Logic’s smartBINs are equipped with infrared photo sensors that control the height of the automatic bin floor. The bin floor will rise or descend automatically when items are placed inside or removed from the bin. This ensures that materials never fall more than six inches into the bin and that staff are able to comfortably empty the bin. Staff can easily switch between automatic and manual floor controls. A fully-loaded smartBIN can hold between 125 and 150 items and can be easily be maneuvered by staff members. Our smartBIN is built to endure constant transit—the large, durable polyurethane wheels allow for items to not only be easily moved within the sorting facility, but also across asphalt, concrete, dirt, or gravel. One full smartBIN can save a staff member from lifting, moving, and stacking five (5) standard-sized totes. For more information about our smartBINS, please see page 10.

Tech Logic’s easyBINs each hold between 125 and 150 items and come standard with pad- ded, spring-loaded flooring that keeps materials at the top of the bin for gentle induction and easy unloading. Our easyBIN comes with lockable wheels and a light, sturdy frame— ready for constant use. For more information about our easyBINS, please see page 12. 6) Does it have (or can it have) an acrylic dust shield over top? Are there any other unique physical aspects of this system?
Tech Logic’s totalAMH systems do not require a dust shield, but, if the library desires, we can implement a protective covering for the proposed system. We could quote this imple- mentation upon request.
7) What is the decibel level of the AMH while running?
Tech Logic’s totalAMH system runs at or below 65 decibels when operating and 55 decibels in standby mode.
8) What issues or problems have other libraries reported with those models? Since 1997, our totalAMH designs have been constantly tested, refined, and proven in the library industry. Rather than implementing an “end of life” for our totalAMH systems, we work very closely with our libraries to keep totalAMH systems operational and up to date through our out-year maintenance programs.

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Proposal | Fullerton Public Library totalAMH System
Tech Logic’s totalAMH system is designed exclusively for Library materials. However, the following materials have specific considerations. We cannot guarantee 100% successful sorting of the material categories outlined below. Items in these four categories may need staff attention:
• Materials with thickness smaller than 3/16 inch;
• Materials with minor dimensions smaller than 4 inches; • Materials with major dimensions greater than 16 inches, and; • Materials with worn or malfunctioning identification labels The proposed totalAMH system is not designed to process items in the following catego - ries (below):
• Materials with covers that are off (i.e. puzzles, games, etc.); • Materials contained in thin or limp bags;
• Materials with loose, torn or bent covers or with rolled or curled pages; • A/V materials with open covers, or items that have come out of their containers; • Materials with protruding paper such as bookmarks or “date due” slips; • Paper bags;
• Mailing tubes;
• Sheet music, newspapers, or magazines that are not in a hard case; • Transparent items;
• Children’s toys that are not in a hard case;
• Other items that are not part of the Library’s circulating library collection. 9) What (if any) regular maintenance or checks are library staff members expected to per - form? How often does it have to be shut off?
Tech Logic’s totalAMH systems are designed to operate 24/7/365 with minimal interaction.

When addressing the items, below, however, the staff member will want to hit an E-Stop to pause the system. Tech Logic provides a daily/weekly/monthly totalAMH maintenance sheet to all AMH customers outlining our recommended maintenance to be performed by the library as outlined on the schedule. There are five major preventative maintenance objectives:

1. Keep the machine clean. Periodically clean dirt from sensitive areas. Certain items such as photo eyes require periodic cleaning because they are sensitive to deposits of dirt and dust. Keep the area around the system clear of clutter and maintain easy access for oper - ators. Do not attempt to clean the system when it is operating. Follow the maintenance checklist for cleaning frequency.

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Proposal | Fullerton Public Library totalAMH System

2. Keep an eye and ear out for symptoms of a failing component. If a part fails, there are usually symptoms such as unusual wear on products, poor performance, or unusual noise or vibration. Periodic inspection and a diligent operator usually identify these conditions in advance of a failure.

3. Provide lubrication. Occasional lubrication is required to prevent premature wear or fail- ure on moving parts.

4. Provide slight periodic adjustments. Parts of this system may need slight adjustment over time with exposure to vibration, shock, or aging. This adjustment is normally required when a user or one of Tech Logic’s preventative maintenance technicians notices changes in the performance of the system.

5. Inspect components for normal wear and tear. Some mechanical parts wear out through use, and their replacement is expected. These replacements are typically not scheduled, but they are done as required, based on observation of performance.

6. Record Keeping. Tech Logic recommends that an activity log is kept to provide tracking of service and operating issues. The activity log should include records of the following five items: Operating activities; Unplanned system stoppages with date, time, cause, operator name, and action; Damaged library items; Maintenance records; and Calls to Tech Logic.

Tech Logic offers comprehensive preventative maintenance and technical support to max- imize product reliability and performance. Our full-service and maintenance offerings are designed so that you can select the level of service that meets your library’s specific busi- ness needs. For more information about our totalAMH maintenance programs, please see the section beginning on page 46.
10) Do any system models that you offer work with any RFID systems? Tech Logic’s RFID Technologies follow the ISO25860 library Standard and we have a very wide selection of RFID data model compatibility. Tech Logic is committed to ongoing com- patibility with the applicable ISO standard and interoperability with corresponding industry standards and technologies.
11) What are our service contract options: are there different levels of service available? What is done in terms of preventative maintenance beyond just repairing or fixing reported issues?
Tech Logic is committed to the FPL’s full acceptance of and ongoing success with the pro- posed totalAMH solution. Our 25+ years of experience and insight into library workflow are at your disposal for the long term, because your ongoing success is our success.

Tech Logic offers comprehensive service and technical support to maximize product reli - ability and performance, which includes a complimentary first-year warranty on all products and a complimentary first-year preventative maintenance visit. For details regarding the complimentary first-year warranty, please see page 39.

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Proposal | Fullerton Public Library totalAMH System
All first-year and out-year preventative maintenance visits are onsite and include compre - hensive examination and testing of the system, addressing any issues, servicing any adjust- able or replaceable parts that need attention, and, as needed, providing insight for library stakeholders regarding any system questions.

After the first-year warranty, our annual service offerings are designed so that you can select the level of service that meets your specific needs. After the library’s complimentary first- year warranty expires, libraries choose one of the following programs for ongoing annual service and support.

Preventative Maintenance Program (PM1)
Tech Logic’s PM1 Program includes one annual onsite preventative maintenance visit, re - mote technical support (outlined on page 46), and discounts on any necessary replace - ment parts. Labor, parts, and travel for onsite service (outside of the included preventative maintenance visit) will be quoted as an additional cost. For more details, please see pages 45 and 46.

Warranty Continuation Program (WCP)
As an alternative to the PM1 program, Tech Logic’s WCP covers all expenses for twice-annu- al onsite preventative maintenance visits, remote technical support (outlined on page 46), onsite repair calls, parts, and shipping. This is a continuance of your first-year “bumper-to- bumper” warranty, in effect every year with NO additional costs for parts, software, labor, travel, nights, weekends, and/or overtime. For more details, please see pages 45 and 47. 12) How does the machine function when it jams or items otherwise become stuck? If it needs to be reset, can we do it locally or does it require a service call to stay in keeping with the service contract?
Tech Logic’s totalAMH system uses a series of photo eyes to follow all items as they make their way from the book drop to the bin. This makes troubleshooting very easy in the event of a jam because the software will indicate on the system’s monitor exactly where the fault occurred and the nature of that fault. Once a jam is addressed, library staff can reset the machine locally.
13) How can we reach out for service: phone call to general help center/individual rep? Email? Support portal?
As part of the complimentary first-year warranty and then the library’s selected out-year maintenance program, Tech Logic offers the following remote service and technical sup - port to maximize product reliability and performance.
• Toll-free phone support, available as a standard service (1-866-880-9981). • Email support via [email protected]
• A web-based ticket entry system that provides 24/7 online access

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Proposal | Fullerton Public Library totalAMH System
• Scheduled updates of Tech Logic software, included with Purchaser’s First-Year War- ranty and subsequent Software License
Most situations are resolved by remote technical support within the first interaction. For more details, please see our Customer Care Guidelines beginning on page 36. 14) When issues are reported, how quickly are they resolved? Is there a difference when reporting a software vs . har dware problem?
The beginning point of content is the same, whether the issue is software or hardware.

When the library makes contact with Tech Logic’s customer care team during normal oper- ating hours via our toll-free number (1-866-880-9981) or via email (customercare@tech-log- ic.com) the library will be connected with our customer care team. Or, if the library makes contact via 24/7 web-based ticket entry system, the customer care team will reach out to the library regarding the ticket. Once contact is made, the customer care specialist will ac- tivate remote access to the product (with the library’s permission) to analyze the issue. The customer care specialist will, if at all possible, resolve the issue within the remote session.

Otherwise, the customer care specialist will propose a plan of action, working closely with the library to secure a timeline and procedure for resolution based on the severity of the issue and corresponding with relevant warranty, software license, or maintenance program considerations.

Response/Resolution Benchmarks
Tech Logic works diligently to resolve all support requests as quickly as possible upon re - ceipt.
• Most situations are resolved by remote technical support within the first interaction. • If onsite work is needed, we have four trained technicians in the greater Los Angeles area.

If needed, Tech Logic will assign a priority level to each support request and designate resources to resolve each issue according to its priority and resolution benchmarks (out - lined below). Please note that, while we take every support request very seriously and make every effort to resolve each issue as quickly as possible, the resolution benchmarks shown here should not be construed as guarantees.

Priority 1: Priority 1 is a complete loss of service, meaning that the library is unable use the equipment. Typically, the issue has one or more of the following characteristics: Hardware failure makes the equipment unusable; Software does not start; Software crashes and is unrecoverable. Priority 1 Benchmarks: Resolution plan proposed no more than three hours from support request; Resolution implemented no more than one business day from sup- port request (plus any applicable shipping time).

Priority 2: Priority 2 is a production-inhibiting problem that causes a software error or in - termittent behavior that leads to partial loss of service. Operations, however, can continue in a restricted fashion. Typically, the issue has one or more of the following characteristics:

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Proposal | Fullerton Public Library totalAMH System
Software fails, but restart or recovery is possible; Hardware failure, but a restart provides recovery of operation; Software performance is degraded; A major feature is broken that seriously impacts usability and productivity. Priority 2 Benchmarks: Resolution plan pro - posed no more than one business day from support request; Resolution implemented no more than two business days from support request (plus any applicable shipping time).

Priority 3: Priority 3 involves a question about a specific usage or feature of the product, or a problem that causes minor operational inconvenience. Typically, the issue has one or more of the following characteristics: Software or hardware issue for which there is an acceptable work-around; Software error or hardware issue in which the operational impact is minimal.

Priority 3 Benchmarks: Resolution plan proposed no more than three business days from support request; Resolution implemented within a timeframe that is agreed upon with the library.
15) Are there limits to which library staff members can contact support that are set by the service provider?
No, there aren’t limits to which library staff can contact Tech Logic support using the follow- ing methods: Toll-free phone support, available as a standard service (1-866-880-9981); Email support via [email protected]; A web-based ticket entry system that pro- vides 24/7 online access.
16) Can you provide examples of libraries that use each recommended system and also use Horizon? Does the AMH software have any problems integrating with the ILS or communi- cating with other library technology like printers?
The proposed totalAMH system works seamlessly with Horizon, communicating via SIP2.

We have many AMH customers who use the Horizon ILS. Please also feel free to contact the libraries that we have listed and ask about their experience, we feel that peer reviews are extremely useful when researching a new AMH system.
• Huntington Beach Public Library
• ILS: Horizon
• 11-Bin totalAMH system with internal and external induction points in glass, and Tech Logic smartBINS.
• April Lammers, Senior Librarian, Technology and Support Services Phone: (714) 375-5106 | Email: [email protected]

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Proposal | Fullerton Public Library totalAMH System
• OC Public Libraries
• ILS: Symphony
• 64-Bin totalAMH central sorter with batchTRANSIT.
• Laura Hearn, Bibliographic Services Manager
Phone: 562-343-8474 | Email: [email protected] • Dakota County Libraries (MN)
• ILS: Horizon
• Four totalAMH systems varying in size from 5 bin to 11 bin with 5th totalAMH sys- tem installing in December 2023.
• Suela Bace, Circulation Supervisor, Burnhaven Branch
• Phone: 952-891-0305 | Email: [email protected] • Long Beach Public Library
• ILS: formerly Horizon, currently Sierra
• 5-Bin totalAMH system with internal and external drops • Christine Hertzel, Automated Services Bureau Manager
• Phone: (562) 570-6016 | Email: [email protected] • Glendale (CA)
• ILS: formerly Horizon, currently Sierra
• 13-Bin totalAMH
• Gary Shaffer, Director
• Email: [email protected]
17) Are there any item types that you do not recommend allowing patrons to put through the AMH? Are there any item types that libraries have reported being damaged by the AMH system?
Tech Logic’s totalAMH system is designed exclusively for Library materials. However, the following materials have specific considerations.

We cannot guarantee 100% successful sorting of the material categories outlined below.

Items in these four categories may need staff attention:
• Materials with thickness smaller than 3/16 inch;
• Materials with minor dimensions smaller than 4 inches; • Materials with major dimensions greater than 16 inches, and; • Materials with worn or malfunctioning identification labels

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Proposal | Fullerton Public Library totalAMH System
The proposed totalAMH system is not designed to process items in the following catego - ries (below):
• Puzzles and games with covers that are off.
• Materials contained in thin or limp bags;
• Materials with loose, torn or bent covers or with rolled or curled pages; • A/V materials with open covers, or items that have come out of their containers; • Materials with protruding paper such as bookmarks or “date due” slips; • Paper bags;
• Mailing tubes;
• Sheet music, newspapers, or magazines that are not in a hard case; • Transparent items;
• Children’s toys that are not in a hard case;
• Other items that are not part of the Library’s circulating collection. 18) How significantly do associated costs rise each year on average? Are there any addition- al costs not covered by the initial contract that may arise in this process or from changes that libraries have made after the initial considerations?
After the first-year warranty, our annual service offerings are designed so that you can se - lect the level of service that meets your specific needs. After the library’s complimentary first-year warranty expires, libraries choose one of the following programs for ongoing an- nual service and support. Beginning in year three, costs for these programs automatically increase by 2% per year, unless prepaid. Please find sample payment terms on page 28.

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Proposal | Fullerton Public Library totalAMH System
There are some other specific circumstances that may include a cost. For example, after the complimentary first-year warranty, bins and other sorting containers do not fall within the scope of out-year service programs and are the responsibility of the library. Also, technical work completed by Tech Logic in order to accommodate corrections to the library’s net - work or changes to the library’s ILS are a billable service. Another example is non-covered items or scenarios (as outlined in our sample terms and conditions—please see page 41) such as vandalism, natural disasters, any damage caused from induction of items not in the library’s circulation, and other extreme circumstances. For details, please find our sample terms and conditions beginning on page 39.
19) Is there anything else that you would like to share about your represented libraries’ ex - periences with your AMH system?
Our AMH customers have accomplished amazing things with their totalAMH systems! We’ve included example stories within this proposal, beginning on page 49.

We want to note that interface-free induction of multi-item stacks, automatic separation of stacked items, and other automated workflows have been standard on our AMH systems for 25 years. We know how to reliably and automatically separate items, so patrons and staff don’t have to. We would encourage FPL to contrast this with our competitors, who have only recently shifted from their one-at-a-time manual workflow using unproven systems. 20) While we will likely only be replacing the AMH at this time, as the AMH, gates, RFID system, and self-checkout machines are part of a single contract currently, we would like contract options that reflect both replacing just the AMH and also replacing/continuing ev - erything . Is this possible?
Yes, we would be happy to discuss our other RFID solutions, including gates and self-check- out machines, and implement a contract that encompasses all solutions. 21) We would not be installing the new AMH until June/July 2024, but understand the need to place the order significantly in advance to allow for design, shipping, installation, and other timebound factors . As a project of this magnitude likely requires approval from mul - tiple boards and City Council and may take time to gain approval, would any prices offered remain firm until approval can be achieved? Would payments be required throughout the process or only upon project completion?
Yes, the proposed prices can remain firm for 90 days. If the City has any questions or needs, please don’t hesitate to contact us.

We have included our sample payment terms within page 28 of this proposal. These sam - ple payment terms are meant to serve as informational; please note that Tech Logic is open to discussing payment terms.

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Proposal | Fullerton Public Library totalAMH System
The renderings on this page showcase a proposed design for FPL’s totalAMH system. For a sam- ple mechanical drawings and technical specifications, please see page 25.

Proposed totalAMH Design

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Proposal | Fullerton Public Library totalAMH System
1 1
2 2
3 3
4 4
5 5
6 6
AA
BB
CC
DD
REV:

SYSTEM NO:

AYX_CA_FULLERTON_MAIN_01_1_U11_20231017_PBO
SHT:

ENGINEER:

DWG SIZE:

OF1
pojambo
10/17/2023
1 1
PROPRIETARY NOTICE:

ALL DRAWINGS AND IDEAS HEREIN CONSTITUTE A

CONFIDENTIAL DISCLOSURE OF TECH LOGIC CORPORATION

AND ARE ITS EXCLUSIVE PROPERTY AND MUST NOT

WITHOUT WRITTEN AUTHORIZATION BE DIVULGED,

REPRODUCED, COPIED, OR APPROPRIATED IN WHOLE OR IN

PART FOR ANY PURPOSE
B
DRAWN ON: DESC:11 BIN SYSTEM RFID INTERIOR

EXTERIOR BOOK DROPS
STATE: CALIFORNIA
COUNTY: FULLERTON
BRANCH: MAIN

DRAWING FOR REFERENCE ONLY

SYSTEM LAYOUT MAY VARY ONCE

CAD DRAWINGS ARE PROVIDED FOR

VERIFICATION OF ELEVATIONS AND
ROOM DIMENSIONS.

DDOO NNOOTT BBUUIILLDD TTOO TTHHIISS PPRRIINNTT

PROPOSAL DRAWING

REVISION HISTORY

REV DESCRIPTION DATE BY
1 RELEASE TO PROPOSAL 10/18/2023 PBO
NOTES:

1. ELECTRICAL REQUIREMENTS: 208 VAC, 3 PHASE, 5 WIRE
SERVICE. SEE PRINT FOR LOCATION AND AMP DRAW.

2. CUSTOMER RESPONSIBLE FOR BOOK DROP OPENING
ROUGH IN.

3. OWNER'S ELECTRICAL CONTRACTOR WILL ROUGH IN
POWER AT THE APPROXIMATE LOCATION SHOWN ON PRINT.

4. AT INSTALLATION, OWNER'S ELECTRICAL CONTRACTOR

WILL CONNECT THE LIBRARY'S POWER TO THE POWER
DISTRIBUTION CABINET (SUPPLIED BY TECH LOGIC).

5. IF ELECTRICAL BOX IS MOUNTED TO LIBRARY WALL THEN

CONTRACTER WILL NEED TO PULL CONVEYOR MOTOR

WIRES FROM CONTROL BOX TO EACH CONVEYOR MOTOR
(INDIVIDUAL RUNS) AND CONNECT POWER TO THE AMH
SYSTEM. ONCE CONNECTIONS ARE MADE TECH LOGIC
WILL VERIFY CONNECTIONS AND POWER UP SYSTEM.

6. CABINETS WITHIN THE SORTING SYSTEM WILL BE
FACTORY MOUNTED TO MACHINES. POWER CONNECTION

BETWEEN CABINETS ON MACHINE WILL BE COMPLETED BY
TECH LOGIC OR LOCAL CONTRACTOR AS REQUIRED.

7. OWNER'S CONTRACTOR TO PROVIDE ONE (1) CAT6E

CONNECTION TO LIBRARY'S WAN FOR SIP CONNECTION
AND REMOTE TROUBLESHOOTING.

8. TECH LOGIC CONFORMS TO ADA (AMERICANS WITH
DISABILITIES ACT) 2010 STANDARDS SECTION 228
(DEPOSITORIES, VENDING MACHINES, CHANGE MACHINES,
MAIL BOXES AND FUEL DISPENSERS) AND SECTION 308
(REACH RANGES) SUBSECTIONS 308.2.1, 308.3 AND 308.1,
WHICH DICTATE A 15" MINIMUM TO 48" MAXIMUM
UNOBSTRUCTED REACH RANGE.

9. THREE FEET (3'-0") MINIMUM CLEARANCE SUGGESTED

FOR MANEUVERABILITY AROUND AUTOMATED MATERIAL
HANDLING SYSTEM.

10. RECOMMENDED OPERATING TEMPERATURE RANGE: 65°F
TO 78°F OPERATING TEMPERATURE LIMITS: 40°F TO 100°F.

STAFF INDUCTION
36" MINIMUM RECOMMENDED

CLEARANCE AREA

FOR BIN REMOVAL
12'-11"
5'-3"
19'-8"

EXTERIOR BOOK DROP

INTERIOR BOOK DROP

AMH STAFF INTERFACE

HOLDS RECEIPT PRINTER
SEPARATOR6'-5 1/2"

ELECTRICAL SERVICE
5 WIRE, 208 VAC, 3 PHASE
60 AMP DRAW
DATA CONNECTION -CAT-5

DATA OUTLET BOX TO
BE LOCATED WITHIN 2' OF

POWER CONNECTION
1 1
2 2
3 3
4 4
5 5
6 6
AA
BB
CC
DD
REV:

SYSTEM NO:

AYX_CA_FULLERTON_MAIN_01_1_U11_20231017_PBO
SHT:

ENGINEER:

DWG SIZE:

OF1
pojambo
10/17/2023
1 1
PROPRIETARY NOTICE:

ALL DRAWINGS AND IDEAS HEREIN CONSTITUTE A

CONFIDENTIAL DISCLOSURE OF TECH LOGIC CORPORATION

AND ARE ITS EXCLUSIVE PROPERTY AND MUST NOT

WITHOUT WRITTEN AUTHORIZATION BE DIVULGED,

REPRODUCED, COPIED, OR APPROPRIATED IN WHOLE OR IN

PART FOR ANY PURPOSE
B
DRAWN ON: DESC:11 BIN SYSTEM RFID INTERIOR

EXTERIOR BOOK DROPS
STATE: CALIFORNIA
COUNTY: FULLERTON
BRANCH: MAIN

DRAWING FOR REFERENCE ONLY

SYSTEM LAYOUT MAY VARY ONCE

CAD DRAWINGS ARE PROVIDED FOR

VERIFICATION OF ELEVATIONS AND
ROOM DIMENSIONS.

DDOO NNOOTT BBUUIILLDD TTOO TTHHIISS PPRRIINNTT

PROPOSAL DRAWING

REVISION HISTORY

REV DESCRIPTION DATE BY
1 RELEASE TO PROPOSAL 10/18/2023 PBO
NOTES:

1. ELECTRICAL REQUIREMENTS: 208 VAC, 3 PHASE, 5 WIRE
SERVICE. SEE PRINT FOR LOCATION AND AMP DRAW.

2. CUSTOMER RESPONSIBLE FOR BOOK DROP OPENING
ROUGH IN.

3. OWNER'S ELECTRICAL CONTRACTOR WILL ROUGH IN
POWER AT THE APPROXIMATE LOCATION SHOWN ON PRINT.

4. AT INSTALLATION, OWNER'S ELECTRICAL CONTRACTOR

WILL CONNECT THE LIBRARY'S POWER TO THE POWER
DISTRIBUTION CABINET (SUPPLIED BY TECH LOGIC).

5. IF ELECTRICAL BOX IS MOUNTED TO LIBRARY WALL THEN

CONTRACTER WILL NEED TO PULL CONVEYOR MOTOR

WIRES FROM CONTROL BOX TO EACH CONVEYOR MOTOR
(INDIVIDUAL RUNS) AND CONNECT POWER TO THE AMH
SYSTEM. ONCE CONNECTIONS ARE MADE TECH LOGIC
WILL VERIFY CONNECTIONS AND POWER UP SYSTEM.

6. CABINETS WITHIN THE SORTING SYSTEM WILL BE
FACTORY MOUNTED TO MACHINES. POWER CONNECTION

BETWEEN CABINETS ON MACHINE WILL BE COMPLETED BY
TECH LOGIC OR LOCAL CONTRACTOR AS REQUIRED.

7. OWNER'S CONTRACTOR TO PROVIDE ONE (1) CAT6E

CONNECTION TO LIBRARY'S WAN FOR SIP CONNECTION
AND REMOTE TROUBLESHOOTING.

9. THREE FEET (3'-0") MINIMUM CLEARANCE SUGGESTED

FOR MANEUVERABILITY AROUND AUTOMATED MATERIAL
HANDLING SYSTEM.

10. RECOMMENDED OPERATING TEMPERATURE RANGE: 65°F
TO 78°F OPERATING TEMPERATURE LIMITS: 40°F TO 100°F.

STAFF INDUCTION
36" MINIMUM RECOMMENDED

CLEARANCE AREA

FOR BIN REMOVAL
12'-11"
5'-3"
19'-8"

EXTERIOR BOOK DROP

INTERIOR BOOK DROP

AMH STAFF INTERFACE

HOLDS RECEIPT PRINTER
SEPARATOR6'-5 1/2"

ELECTRICAL SERVICE
5 WIRE, 208 VAC, 3 PHASE
60 AMP DRAW
DATA CONNECTION -CAT-5

DATA OUTLET BOX TO
BE LOCATED WITHIN 2' OF

POWER CONNECTION

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Proposal | Fullerton Public Library totalAMH System
First-Y ear Costs
Product Description Quantity Unit Price Extended Price
totalAMH (11 bin, interior and exterior drops) 1 $192,704.61 $192,704.61 Multi-Bin System Control Software 1 $7,810.84 $7,810.84 Installation & Training 1 $11,310.09 $11,310.09
smartBIN, Foot Brake, Control Box 11 $4,695.00 $51,645.00 smartBIN Option: Battery 11 $85 $935.00
Estimated Shipping 1 $6,100.00* $6,100.00*
First-Year Warranty and First-Year Onsite
Preventative Maintenance Visit 1 Included Included
State Tax N/A N/A $19,611.65
Total $290,117.19
* Shipping char ges are estimated based on all products shipping at the same time F.O.B. destination. Multiple shipments will result in increased charges.

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Proposal | Fullerton Public Library totalAMH System
Annual Support/Maintenance
Programs
(Minimum Required) Preventative Maintenance Program with Software License
(Replaces PM1) Warranty Continuation Program with
Software License
OR
Description Annual Price (11-Bin totalAMH)
Preventative Maintenance Program (PM1)
with Software License $7,950.00* per year (beginning year two) Description Annual Price (11-Bin totalAMH)
Warranty Continuation Program (WCP) with
Software License $28,460.76* per year (beginning year two) * Beginning in ye ar three, annual costs automatically increase by 2% per year, unless prepaid. Please find sample payment terms on page 28.
* Beginning in ye ar three, annual costs automatically increase by 2% per year, unless prepaid. Please find sample payment terms on page 28.

Tech Logic’s PM1 Program includes one annual onsite preventative maintenance visit, remote technical support, and discounts on any necessary replacement parts. Labor, parts, and travel for onsite service (outside of the included preventative maintenance visit) will be quoted as an additional cost. For more details, please see page 47.

After the complimentary first-year warranty expires, libraries choose one of our support and maintenance programs for out-year preventative maintenance and service. Software licensing and remote technical support are included with all programs.

As an alternative to the PM1 program, Tech Logic’s WCP covers all expenses for twice-annual onsite preventative maintenance visits, remote technical support, onsite repair calls, parts, and shipping. This is a continuance of your first-year “bumper-to-bumper” warranty, in effect every year with NO additional costs for parts, software, labor, travel, nights, weekends, and/or overtime.

For more details, please see page 48.

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Proposal | Fullerton Public Library totalAMH System
PLEASE NOTE: The following is only intended for informational purposes. Tech Logic is open to discussing payment terms.

Quoted prices are valid for 180 days. If the library requests a delay between purchase order and delivery, such a delay may cause price changes in order to accommodate significant vari- ations in market price for parts and materials. These market-price variations for parts and ma- terials are outside of Tech Logic’s control. For questions about this, please reach out to your Tech Logic Solutions Specialist—we are committed to working closely and transparently with you during these unique times.

Shipping charges estimated on all quoted products shipping at the same time F.O.B. destina- tion. Shipping is estimated and calculated using today’s rates to one receiving location, unless otherwise noted. Additional shipping charges may apply. Multiple shipments may result in increased charges.

I. A first payment, in an amount of forty percent (40%) of the Contract Price, shall be due within ten (10) days after the Effective Date. Work pursuant to this Agreement shall not begin until such payment is received and verified by Tech Logic.

II. A second payment, in an amount of fifty percent (50%) of the Contract Price, shall be due within ten (10) days after a Notice of Completion of Manufacturing Design is submitted to Library.

III. A third payment, in the amount of (5%) of the Contract Price, shall be due within ten (10) days of the date on which notification is made by Tech Logic to Library that manufacturing, final testing and pre-shipment inspection of the TLS is complete and ready to be shipped to Library. Library has the right and may elect to inspect the TLS (at the Library’s expense) prior to actual shipment to Library. Failure of the Library to inspect the TLS prior to shipment to the Library shall not cause a delay of the third payment to Tech Logic.

IV. Final payment, in an amount of five percent (5%) of the Contract Price, plus all additional payments required under executed Change Orders, if any, shall be paid within ten (10) days of Tech Logic’s delivery to the Library of the Notice of Completion.

Further, if a delay occurs, then the final 5% payment hereunder shall be paid by Library within sixty (60) days of shipment from Tech Logic. In any event, the final 5% payment hereunder shall be paid by Library within ninety (90) days from the date on which notification is made by Tech Logic to Library that the TLS is ready for shipment to Library.

Late Payments: If any payments due from Library to Tech Logic are deemed to be, in the sole discretion of Tech Logic, overdue, then interest charges thereon shall be paid by Library to Tech Logic at a rate of one and one-half percent (1.5%) per month.

Performance Bond & Payment Bond: Costs associated with Performance & Payment bond re- quirements are the sole responsibility of the library.

Sample Payment T erms

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Proposal | Fullerton Public Library totalAMH System
For this project, Mike Heitzman, Senior Solution Specialist, will serve as the library’s consultant regarding transition planning and strategy. During the planning and implementation phases of this project, Mike Heitzman and Jessica Perkins, Tech Logic’s project manager, will serve as the Library’s main points of contact. In addition, Tech Logic will be offering complimentary consultation with our Principal Librarian and Strategist, Gretchen Freeman. We encourage all prospective and current customers to reach out to Gretchen because she has over 40 years of experience implementing technology in libraries. You can reach Gretchen at gfreeman@ tech-logic.com.

Tech Logic’s Project Manager will ensure efficient and effective project completion including library readiness, hardware construction/supply, software configuration, installation, testing, training, and more. Software engineers are integral to this process and, upon project com - pletion and approval, our customer support team will take responsibility for ongoing support regarding the project.

All of our proposed solutions align with ISO industry standards because we are committed to suitability, longevity, and interoperability within the library industry. More than that—our people are committed to collaboration, customization, and long-term relationship with libraries. • For information about Key Project Personnel, please see page 30. • For an overview of Sample Project Milestones, please see page 32. • For information about Library Responsibilities please see page 33. • For information about Training and Ongoing Success, please see page 34. • For information about Warranty and Support, please see page 35.

Project Management
Overview
“ “
“Tech Logic hires incredibly competent, compassionate, and thorough employees.

Always work well with this company.”
Nichole Valencia, Assistant Library Director - Mustang Public Library (OK)

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Proposal | Fullerton Public Library totalAMH System
Key Personnel
Customer Care Manager
Joel Neppl
Mike Heitzman—Senior Solution Specialist . Mike is responsible for helping Fullerton Public Li- brary with project strategy. After working on the Tech Logic team from 2010 to 2013, Mike Heitz- man joined back with Tech Logic in April 2022 as a Senior Solution Specialist. Mike brings a wealth of experience and insight to the Tech Logic team, having worked directly with libraries and publishing companies around the world since 2001. Ultimately, Mike’s goal is to help librar- ies find and implement the best solutions for their individual needs.

Jessica Perkins—Project Manager . Jessica Perkins and her team are responsible for successful proj- ect planning, execution, and follow-up. Jessica will serve as the library’s point of contact for project requirements, planning, status, execution, and follow-up. Jessica joined Tech Logic in 2018 and has a Bachelor of Arts in Business Management from the University of St. Thomas (St. Paul, MN) and a Master of Science in Project Management from St. Mary’s University (Minneapolis, MN).

Joel Neppl—Customer Care Manager . Joel Neppl and the customer care team at Tech Log - ic ensure that Tech Logic solutions are properly installed, maintained, and operational. Tech Logic’s customers describe Joel as “easily reached,” “knowledgeable,” “thorough,” and “great with customer relations.”
Tracie Hanson—General Manager . As Tech Logic’s general manager, Tracie is responsible for ensuring the success of all Tech Logic operations and personnel. Tracie joined Tech Logic in 2007 as a customer care account manager. She advanced within the company and became Tech Logic’s general manager in 2018. Tracie has over 20 years of customer service, sales, entrepreneurial, and project management experience with a strong focus on implementation, training, and continued support. Throughout this career, Tracie has built strong relationships with customers. Tracie attended the UW (University of Wisconsin)-Stout in Menominee, WI.

Please find an outline of project leadership, below,
introducing key leaders who will ensure the success
of FPL’s project.

General Manager
Tracie Hanson
Sr . Solutions Specialist
Mike Heitzman
Director of Product Mgmt
Tim Granquist
Principal Librarian/Strategist
Gretchen Freeman
Project Manager
Jessica Perkins
Lead Service Technician
Kenneth Fischer
Mechanical Engineering
Peter Ojambo | Paul Fraboni
Automation and
Development Manager
Chris Blazek
AMH Customer Care Specialist
Jeremy Kralewski
Advisory
Product Oversight

Page 31 ends

Proposal | Fullerton Public Library totalAMH System
Chris Blazek—Automation and Development Manager . Chris Blazek and his team are respon- sible for the efficient, effective development of Tech Logic’s automation systems. Chris joined Tech Logic in 2008 as a software engineer and he now leads the software, electrical, and me- chanical engineering teams while continuing to contribute foundational enhancements and support for all Tech Logic product lines. Chris earned his Master of Computer Science degree from Michigan Technological University.

Tim Granquist—Director of Product Development . Tim Granquist empowers Tech Logic’s prod- uct development and support teams to create, customize, and maintain an excellent product portfolio. Tim’s understanding of library technology and insight into the library industry equip him to deploy powerful and cost-effective solutions in collaboration with libraries, vendors, and the Tech Logic team. Tim holds a bachelor’s degree in business administration and eco- nomics from Auburn University.

Gretchen Freeman—Principal Librarian and Strategist . Gretchen is responsible for providing ex- pert insights and consultation for FPL throughout the project and on an ongoing basis. At Tech Logic, Gretchen builds upon over forty years of library industry experience. Gretchen was most recently the Associate Director for Technology at the Salt Lake County urban library system in Utah, where she implemented RFID systems and strategies system-wide. Gretchen holds an MLS from the University of Missouri-Columbia.

Kenneth Fischer—Lead Service Technician . Ken has been with Tech Logic since 2001, bringing customer care and project management experience as he leads the totalAMH system team with installations, preventative maintenance, system diagnosis, and other onsite services.

Key Personnel, continued
“Tech Logic, Joel, and Jessica are always so amazing! Thank you!” Mck enzie Gulick, Assistant Director - Emporia Public Library (KS) “ “
“I have been very impressed with the entire project! We started this then everything changed when COVID-19 impacted our library service. Jessica, Tim, and Joel worked with us while we made changes to fit our changing library situation. I would give high scores to all team members involved with this project.” K aren Clark, Library Director - Logan Library (UT)
“ “

Page 32 ends

Proposal | Fullerton Public Library totalAMH System
• Tech Logic initiates project when all contract documents have been signed by all parties. • Tech Logic assigns project manager to library project. • Project manager sends introduction email to customer with information, explanations, and instructions for necessary documentation.
• Via conference call, Tech Logic and library further discuss detailed project milestones, ques- tions, and other more granular project elements.
• Tech Logic sends documentation to library for review, questions, and completion: Customer Approval Drawings, readiness guide, sorting table files, and other necessary documentation. • Library provides completed/approved Customer Approval Drawings (CAD) and readiness guide. • Library begins any necessary building/electrical work to prepare for AMH installations. • Tech Logic orders necessary AMH system parts.
• Tech Logic manufactures systems based on library-approved Customer Approval Drawings (CAD). • Library provides completed/approved sorting table files. • Library sends test materials to Tech Logic for live SIP2 testing. • Tech Logic’s software team configures and tests system software. • At our facility, Tech Logic conducts full factory acceptance test of completed AMH systems. • Tech Logic and library discuss granular timeline and details for AMH delivery and installa - tion, based on agreed-upon contract parameters.
• Tech Logic ships AMH systems per agreed-upon contract parameters. • Library receives AMH systems per agreed-upon contract parameters. • Tech Logic installs, configures, and tests AMH hardware and software systems per installa- tion plan and agreed-upon contract parameters.
• Tech Logic technicians train library staff and stakeholders on use of and care for the AMH sys- tem, addressing any customer questions or concerns. Detailed user manuals, schematics, etc. are also provided. Training session(s) and times are determined by the needs of library staff. • Library operates machine and discusses questions or concerns with Tech Logic. • Upon acceptance, Library provides Tech Logic with notice of project completion/acceptance. • After project completion, Tech Logic’s customer care team contacts the library to ensure continued satisfaction.
• First-Year Warranty commences, followed by subsequent years’ continued support per the library’s chosen maintenance program and agreed-upon contract parameters.

Please note: the Sample Project Milestones shown, below, are for informational purposes.

Final project-specific responsibilities and timelines will be discussed during project kickoff and will depend on specific project parameters.

Sample Project Milestones

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Library Roles and
Responsibilities
Please note: the following list of responsibilities is intended for informational purposes only, as a foundation for further consultation.
• Production Drawing Approval . The customer reviews the system drawings with the archi- tect or other building authorities to ensure that the system contains all of the components proposed and conforms to the space available, while not interfering with other building structural elements. The key dimensions referencing elevations and layout must be verified.

The manufacturing of the system is contingent on the authorized signature of the system layout. Any changes that need to be made to the system after approval in order to allow for successful installation are contingent on a change order form (included in contract). • Interface with the ILS . The system requires an interface with the Library’s ILS. The custom- er is responsible for purchasing and/or contracting with its ILS vendor for a Standard In- terchange Protocol 2 (SIP2) connection that will allow the system to interface with the ILS. • Electrical, Mechanical, and Finishing Work . At its own expense, the customer needs to hire electrical and mechanical contractors to wire power to the system and provide any millwork necessary for installation of the system. Any building modifications required to install the sorting system are the responsibility of the customer. For electrical and data requirements, please see the mechanical drawing on page 25. • Availability of Facilities . Customers need to provide adequate work space and storage space at the installation site for Tech Logic to facilitate the installation of the system for up to four (4) of Tech Logic’s personnel. Tech Logic requires continuous free and un - obstructed access to all areas in which components will be installed, without having to move operations to other areas.
• Client Acceptance of Risk . Tech Logic needs customers to provide safe and enclosed storage of all the system components until we are onsite for installation. Except for dam- age caused by Tech Logic’s agents, the customer bears all risk of loss and damage of the system components from and after delivery at the location designated by the customer.

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Proposal | Fullerton Public Library totalAMH System
T raining
Tech Logic provides onsite training as well as manuals, detailed mechanical drawings and electrical schematics, comprehensive maintenance schedule, spare parts detail, and software backup disks. Our installers/trainers have the necessary skills to provide first-hand knowledge of our library solutions for library staff.

Training topics are customized to meet the needs, questions, and scenario of each customer and each totalAMH system. The following list serves as an overview of foundational training topics:
totalAMH Staff Interface
• Standard operating procedures
• System navigation, monitoring, and
configuration
• Creating, changing, and switching sort
profiles
• Statistics and reporting
• Windows 10 LTSC (OS, network, etc.)
System Safety
• Safety orientation and precautions
• E-stops (and restart procedures)
Induction
• Multi-item induction for patrons (interi-
or and/or exterior, where applicable)
• Multi-item induction for staff
Conveyors
• Automatic separation of stacked items
• Overview of belt, strait, sandwich,
curved, and line-shaft conveyors (as
applicable)
• Photoelectric sensors
Sorting Section
• Machine vision technology section
• Pop-up transfers
Receptacles/Bins
• Procedures for item containers
Maintenance and Support
• Manuals and other documentation
• Customer care procedures
• Routine cleaning and maintenance tasks
• Preventative maintenance visits
Troubleshooting
• First-level troubleshooting and service
procedures
• Library power disturbances
• Item jams
Continued System Onboarding and
Acceptance
• Library testing and questions
• Review and follow-up as needed
In addition to Tech Logic’s initial training and ongoing maintenance plans, Tech Logic can extend onsite training at the library’s request covering additional training as requested by the library. A number of flexible options can be quoted to meet our customer’s needs—from onsite training to electronic/web based training. Customers are also welcome to travel to Tech Logic’s manufacturing facility in Minnesota for in-depth maintenance training on their AMH system during factory acceptance testing. This extra training at our location is offered to the library free of charge. Travel, hotel, car, and meals would be the responsibility of the library.

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Proposal | Fullerton Public Library totalAMH System
Tech Logic offers comprehensive service and technical support to maximize product reliability and performance, which includes complimentary first-year warranty and software licenses on all products.

After the complimentary first-year warranty and software licenses, our annual programs are designed so that you can select the level of service and support that meets your library’s spe- cific business needs.

Sample language for warranty and support programs can be found within the following page references within this proposal.

Please Note: the language shown in the pages referenced, below, are for informational pur- poses only. Tech Logic is open to discussing adjustments to the final agreement. • For details regarding overall customer care policies and practices, please see the section beginning on page 36.
• For details regarding the complimentary first-year warranty for totalAMH systems, please see the section beginning on page 39.
• For details regarding software licensing for all systems, please see the section beginning on page 43.
• For details regarding totalAMH maintenance programs (after the first-year warranty) please see the section beginning on page 46.

Ongoing Support and
Maintenance

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Proposal | Fullerton Public Library totalAMH System
The following Customer Care Guidelines provide an outline of Tech Logic’s overall customer service procedures and benchmarks for all Tech Logic warranties, software licenses, and main- tenance programs. For detailed information about each specific warranty, license, or mainte- nance program, please see the corresponding program’s terms. Wherever program-specific terms differ from these Customer Care Guidelines, the program-specific terms will govern.

Contacting Customer Care
Tech Logic offers comprehensive service and technical support to maximize product reliability and performance. Services include the following:
• Toll-free phone support, available as a standard service (1-866-880-9981). • Email support via [email protected]
• A web-based ticket entry system that provides 24/7 online access • Scheduling updates of Tech Logic software, included with Purchaser’s First-year Warran- ty and subsequent Software License
Normal Operating Hours and Contact Information
Our customer care team is available Monday–Friday from 8am–5pm CST. When you call our toll free number (1-866-880-9981) or email us at [email protected], you are con- nected with Tech Logic’s customer care team at our headquarters in Oakdale, MN. Or, if you make contact through our 24/7 web-based ticket entry system, the customer care team will reach out to you regarding the ticket.

Normal operating hours exclude company holidays defined as New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, and Christmas Day. Holi- days falling on Saturday will be observed on the Friday before. Holidays falling on Sunday will be observed the Monday after.

Night and Weekend Service Hours
Tech Logic’s web-based ticket entry system provides 24/7 online access to our customer care team. This ticketing system is monitored after hours and on weekends to ensure assistance during off hours for critical situations.

Procedures and Timelines
Tech Logic’s customer care team will make every reasonable effort during Tech Logic’s normal business hours (or off-hours for critical situations) to respond to and resolve all support requests as quickly as possible. The procedures indicated below initiate upon our service team’s receipt of a properly submitted support request via telephone, email, or online web-based ticket entry.

Customer Care Guidelines
Customer Care Guidelines continue on the following page

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Remote Technical Support
When the library makes contact with Tech Logic’s customer care team during normal operat- ing hours via our toll-free number (1-866-880-9981) or via email (customercare@tech-logic. com) the library will be connected with our customer care team. Or, if the library makes contact via 24/7 web-based ticket entry system, the customer care team will reach out to the library regarding the ticket. Once contact is made, the customer care specialist will activate remote access to the product (with the library’s permission) to analyze the issue. The customer care specialist will, if at all possible, resolve the issue within the remote session. Otherwise, the cus- tomer care specialist will propose a plan of action, working closely with the library to secure a timeline and procedure for resolution based on the severity of the issue and corresponding with any relevant warranty, software license, or maintenance program considerations.

Escalated Support
Should the issue (received through our toll-free number, email, or via 24/7 web-based ticket entry system) require escalation beyond remote technical support (outlined above), the customer care specialist will escalate the case to Tech Logic’s customer care manager and the team will contact the library to establish the resolution plan. Tech Logic will provide the library with an action plan includ- ing, if needed, any anticipated parts repair/replacement or onsite time as well as a quote, if appli- cable, for any part(s), shipping, or onsite service expenses (any or all such parts, shipping, or labor charges may be waived depending on applicable warranty and/or maintenance program terms).

If return of equipment is necessary, Tech Logic will assign a return merchandise authorization (RMA) and notify the library. The library shall securely package the defective equipment and inform Tech Logic’s customer care team that the equipment is ready for shipment. Tech Logic shall not be responsible for any loss or damage incurred in shipping. All returned merchan - dise must include the RMA number. Tech Logic will send a call tag for pickup and return, with expense considerations depending on any relevant warranty, license, or maintenance program terms. Tech Logic will ship the repaired or replaced equipment back to the library via regular ground. Requests for expedited return will be accommodated, when possible, at either the Purchaser’s expense (if Purchaser has chosen PM1) or at Tech Logic’s expense (if Purchaser has chosen WCP). Expense considerations for parts, labor, shipping, etc. will de - pend on the relevant warranty, license, or maintenance program terms Should onsite service be required, Tech Logic will seek authorization from the library to ap - pear onsite. Tech Logic will dispatch a highly trained service professional to arrive onsite— generally within 24 hours, depending on the severity of the issue and on the time at which Tech Logic receives authorization for onsite service. Any charges for onsite service expenses may be waived depending on the relevant warranty, license, or maintenance program terms.

Customer Care Guidelines continue on the following page Customer Care Guidelines, continued

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Proposal | Fullerton Public Library totalAMH System
Response/Resolution Benchmarks
Tech Logic works diligently to resolve all support requests as quickly as possible upon receipt.

Most situations are resolved by remote technical support within the first interaction. If need - ed, Tech Logic will assign a priority level to each support request and designate resources to resolve each issue according to its priority and resolution benchmarks (outlined below).

Please note that, while we take every support request very seriously and make every effort to resolve each issue as quickly as possible, the resolution benchmarks shown here should not be construed as guarantees.

Priority 2: Priority 2 is a production-inhibiting problem that causes a software error or inter- mittent behavior that leads to partial loss of service. Operations, however, can continue in a restricted fashion. Typically, the issue has one or more of the following characteristics: Soft- ware fails, but restart or recovery is possible; Hardware failure, but a restart provides recov- ery of operation; Software performance is degraded; A major feature is broken that seriously impacts usability and productivity. Priority 2 Benchmarks: Resolution plan proposed no more than one business day from support request; Resolution implemented no more than two business days from support request (plus any applicable shipping time).

Priority 3 Benchmarks: Resolution plan proposed no more than three business days from sup- port request; Resolution implemented within a timeframe that is agreed upon with the library.

System Uptime
Tech Logic works diligently to ensure optimal and up-to-date function of our products within the library’s IT ecosystem. Because the proposed Tech Logic solutions are on premise, system uptime will depend largely upon the performance of the library’s server(s), network, hardware, and other infrastructure serving the library’s premises. With this in mind, we are confident that our solutions will maintain excellent uptime. For more information, please see the Software License beginning on page 43.

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Proposal | Fullerton Public Library totalAMH System
NOTE: the following sample language is intended for informational purposes. T ech Logic is open to discussing terms and conditions.

PRODUCT LIMITED WARRANTY . Tech Logic warrants to Purchaser that in normal and contem- plated use and service, the equipment purchased from Tech Logic will be free from defects in material or workmanship for a period ending (i) one (1) year from the installation complete date, or (ii) upon the expiration of the time specified with respect to a particular item, whichever is applicable. Subject to the conditions and exclusions contained in this document, Tech Logic will, at its option, either repair or replace any defective equipment or part thereof, or refund the pur- chase price of the defective equipment. Expendable and/or consumable items or parts includ- ed with the equipment are not covered under this limited warranty (e .g . hold-slip paper) . This limited warranty does not cover equipment that has been misused, altered, neglected, handled carelessly, or used for purposes other than its intended purpose. This limited warranty also does not cover loss or damage resulting from any casualty loss or from unauthorized use or service.

ONSITE MAINTENANCE VISIT . The complimentary first-year AMH warranty includes an onsite preventative maintenance visit. A certified technician will schedule an onsite visit with the Pur- chaser to inspect the system, complete maintenance tasks, and make performance adjustments.

PRODUCT TO CONFORM TO SPECIFIED STANDARDS . In the event that standards for the prod- uct are specified on the purchase document accepted by Tech Logic, the product delivered to Purchaser is guaranteed to conform to the specified standards until expiration of the period of time described in the section titled “Product Limited Warranty.” PRODUCT TO CONFORM TO SAMPLE . In the event Tech Logic provided Purchaser with a sam- ple or model of the product, the product delivered to Purchaser is guaranteed to conform to the sample or model identified on the purchase document which has been accepted by Tech Logic, in all material respects.

PURCHASER RESPONSIBILITY IN PRODUCT SELECTION . The Purchaser is solely responsible for the selection, use, efficiency, fitness and suitability of Tech Logic’s equipment and products for the Purchaser’s intended purpose. The Purchaser assumes all risks and liabilities in connec- tion with the use of Tech Logic’s equipment and products.

WARRANTY SERVICE PROCEDURES . If, within the Product Limited Warranty period, any prod- uct proves defective due to defects in material or workmanship, or fails to meet the written specifications as described in this Agreement, or (if applicable) fails to conform to the sample Tech Logic provided to Purchaser, Purchaser shall promptly notify Tech Logic of product defect via the contact methods outlined within Tech Logic’s Customer Care Guidelines (page 36).

Sample First-Y ear Warranty
for totalAMH
Sample totalAMH Warranty continues on the following page

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Proposal | Fullerton Public Library totalAMH System
Depending on the product and the defect, and subject to confirmation of warranty coverage, Tech Logic’s Customer Care Team will either fix the issue remotely, help the Purchaser return certain defective part(s), or propose a timeline for onsite repair. Tech Logic will, within reason- able time, replace or repair the product at Tech Logic’s expense, or refund the product’s pur- chase price. If applicable, Tech Logic may require return of the defective part(s) prior to refund or replacement.

If return of equipment is necessary, Tech Logic will assign a return merchandise authorization (RMA) and notify the Purchaser. The Purchaser shall securely package the defective part(s) and inform Tech Logic’s customer care team that the equipment is ready for shipment. Tech Logic shall not be re- sponsible for any loss or damage incurred in shipping. All returned merchandise must include the RMA number. Upon notification from the Purchaser, Tech Logic will send a call tag for pickup and return. When service is complete, Tech Logic will ship the repaired or replaced equipment back to the Purchaser, at Tech Logic’s expense, via regular ground. Requests for expedited shipping will be accommodated, when possible, at the Purchaser’s expense.

Should Purchaser and Tech Logic agree that an onsite service visit is required, Tech Logic will provide the Purchaser with an action plan including the anticipated travel and onsite time ex- pected to correct the issue. Upon receiving authorization from the Purchaser, Tech Logic will proceed with the onsite service visit at Tech Logic’s expense.

Following a warranty repair or replacement, this limited warranty shall continue in effect until the end of the original warranty period or for sixty (60) days after the repair or replacement, whichever is later.

LIMITATION OF LIABILITY FOR CONSEQUENTIAL AND SIMILAR DAMAGES . In no event shall Tech Logic be liable to Purchaser for any indirect, special, or consequential damages, or lost prof- its, that are not the direct result of any act, omission, or negligence of Tech Logic or Tech Logic’s agents. Unless related to an act, omission, or negligence of Tech Logic or Tech Logic’s agents, liability for defective equipment is expressly limited to replacement or repair of defec- tive equipment, subject to the equipment warranties currently in effect.

LIMITATION ON AMOUNT OF DAMAGES . In the case of liability, each party’s liability to the other shall not exceed one hundred percent (100%) of the total Contract price. This limitation of liability shall not apply to damages arising out of or relating to a party’s failure to comply with confidentiality obligations, if applicable; personal injury, including death, caused by the negli- gent or intentional acts of a party or its representatives; damage to tangible property caused by the negligent or intentional acts of a party or its representatives; damages arising out of any loss of data or other damage to data caused by any disabling code or virus; and either county’s Sample totalAMH Warranty continues on the following page Sample totalAMH Warranty, continued

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Sample totalAMH Warranty continues on the following page obligation to pay litigation costs and attorneys’ fees of one or both parties if ruled accordingly by a judge or applicable authority.

NON-STANDARD ITEMS . Tech Logic’s totalAMH system is designed exclusively for Library ma- terials. However, the following materials have specific considerations.

We cannot guarantee 100% successful sorting of the material categories outlined below. Items in these four categories may need staff attention:
• Materials with thickness smaller than 3/16 inch;
• Materials with minor dimensions smaller than 4 inches; • Materials with major dimensions greater than 16 inches, and; • Materials with worn or malfunctioning identification labels NON-COVERED CONDITIONS . Component or system failures caused by lack of maintenance or by misuse of the System (including the introduction of non-standard items to the System); vandalism; and/or events that are not related to the functionality of the System and are out of Tech Logic’s reasonable control including but not limited to natural disasters or acts of God, civil or military authority, civil disturbance, war, fires, other catastrophes, or other “force majeure” events are conditions that are not included in warranty coverage.

The proposed totalAMH system is not designed to process items in the following categories (below):
• Materials with covers that are off (i.e. puzzles, games, etc.); • Materials contained in thin or limp bags;
• Materials with loose, torn or bent covers or with rolled or curled pages; • A/V materials with open covers, or items that have come out of their containers; • Materials with protruding paper such as book marks or “date due” slips; • Paper bags;
• Mailing tubes;
• Sheet music, newspapers, or magazines that are not in a hard case; • Transparent items;
• Children’s toys that are not in a hard case;
• Other items that are not part of the Library’s circulating library collection.

If Tech Logic determines that a Non-Covered Condition or induction of a Non-Covered item has caused a component or system failure, then the Purchaser shall pay for all costs of labor and materials to correct such failure at Tech Logic’s standard rate for additional labor, and any associated travel expenses incurred by Tech Logic. Such payments for additional labor shall be due and paid by Purchaser within ten (10) days of such correction activity by Tech Logic.

OTHER LIMITATIONS . Tech Logic shall determine whether the components should be replaced or repaired. Any damage to covered system(s) or their components caused by misuse, neglect, Sample totalAMH Warranty, continued

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Proposal | Fullerton Public Library totalAMH System
or unauthorized repair, maintenance, or modification of the equipment is specifically not cov- ered under this Warranty program. Any warranty is void if the System is modified or altered without the knowledge and written permission of Tech Logic. The warranty herein shall remain in effect should the Purchaser move the System to another location only if said move is engi- neered and coordinated by Tech Logic.

ASSIGNMENT . This Warranty and all rights and obligations hereunder shall not be assignable by Purchaser except with the prior written consent of Tech Logic. A change in control shall be deemed an assignment subject to this subsection. This Warranty shall be binding upon each party’s permitted successors and assigns.

MODIFICATION . Any modification or alteration of this Warranty shall be effective only upon written agreement of the parties thereupon.

NOTICES . To give notice under this Agreement, the Notice must be in writing and sent by post- age prepaid first-class mail, receipted courier service, or electronic mail to the address which appears below each party’s signature below or to such other address as any party shall specify.

THE LIMITED WARRANTY AND REMEDIES SET FORTH IN THIS DOCUMENT ARE THE SOLE

AND EXCLUSIVE REMEDIES AVAILABLE TO ANY PERSON FOR ANY DAMAGES OF ANY KIND

AND NATURE, INCLUDING INCIDENTAL, CONSEQUENTIAL, OR SPECIAL, RELATED TO TECH LOGIC’S EQUIPMENT OR PRODUCTS, WHETHER ARISING FROM WARRANTY, CONTRACT, NEGLIGENCE, TORT, OR OTHERWISE . TE CH LOGIC SPECIFICALLY DISCLAIMS ANY IMPLIED

WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER IMPLIED WARRANTY . NO WAIVER, ALTERATION, OR MODIFICATION OF THE FORE-

GOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN EX- ECUTIVE OFFICER OF TECH LOGIC .

In the event any implied warranties (including, but not limited to the implied warranties of mer- chantability and fitness for a particular purpose) are found to exist, such warranties are limit- ed (i) in duration to the period of the limited warranties set forth in this document, and (ii) in amount to the total amount paid to Tech Logic by the Purchaser for the product or equipment in question . Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitation may not apply . The limited warranties as set forth in this document give the Purchaser specific legal rights and the Purchaser may have other legal rights which vary from state to state .

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Proposal | Fullerton Public Library totalAMH System
Sample Software License
NOTE: The following sample is only intended for informational purposes. Tech Logic is open to discussing contract language.

SOFTWARE SUPPORT REQUIRED . Software support is included with the first-year warranty. After the first-year warranty expires, the purchase and annual renewal of software support is required for each Tech Logic software product in use by the Purchaser. Tech Logic reserves the right to refuse software support on unlicensed or unsupported copies of Tech Logic software.

SOFTWARE SUPPORT LICENSE INCLUDED WITH totalAMH MAINTENANCE PROGRAMS .

The software license described herein is already included with the cost of Tech Logic’s tota - lAMH maintenance programs. These programs are available after the complimentary first- year totalAMH warranty.

SOFTWARE SUPPORT FEES . Software support fees for subsequent years are subject to change (not to exceed 2% increase annually).

ACCESS TO ONLINE SUPPORT SERVICES . Under this software license, all Tech Logic customers have 24/7 access to online support services, including the ability to submit and view online help tickets. For details, see the Customer Care Guidelines on page 36.

ACCESS TO PHONE SUPPORT SERVICES . Under this software license, all Tech Logic customers have access to toll free phone and email support. For details, see the Customer Care Guidelines on page 36.

REMOTE AND ONSITE SERVICE SUPPORT . Purchaser will notify Tech Logic of any software issue via telephone (1-866-880-9981 or 651-389-4990), email to [email protected] or via on- line ticket submitted through the 24/7 customer portal. For details regarding this process, please see Tech Logic’s Customer Care Guidelines on page 36.

Tech Logic will attempt to correct the issue via remote technical support. Tech Logic will seek permis- sion from the Purchaser to access the system via remote proxy.

Should Purchaser and Tech Logic agree that an onsite service visit is required, Tech Logic shall pro- vide the Purchaser with an action plan including the anticipated travel and onsite time expected to correct the issue as well as a quote for the onsite service call, unless onsite service is covered through the terms of a specific warranty or maintenance program. Upon receiving authorization from the Purchaser, Tech Logic will proceed with the onsite service visit.

RESPONSE TIME . Tech Logic works diligently to resolve support requests as quickly as possible upon receipt. If needed, Tech Logic has established resolution benchmarks based upon the rela- tive severity of each issue. For information about these benchmarks, please see our Customer Care Guidelines on page 36.

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Sample Software License, continued
TECH LOGIC SOFTWARE UPDATES AND UPGRADES . Under this software license, Tech Logic en- sures optimal functionality of Tech Logic software within the library’s IT ecosystem. Tech Logic takes care of all upgrades to our software, ensuring these updates are accomplished remotely by our cus- tomer care team with prior permission from the library for remote access. Upgrades to our software will be announced by Tech Logic and scheduled with the customer at a mutually agreed upon date and time during operating hours of Tech Logic. Should special circumstances require scheduling outside of operating hours, services will be quoted and approved by customer prior to schedul- ing. Upgrades are done via remote session with the customer’s permission. Should the customer request onsite upgrade assistance, Tech Logic will provide a quote for this service to be approved by the customer prior to execution. Transitions to entirely new software products/platforms are not included in this license.

Tech Logic software releases are based on customer’s individual requirements, enhancement re- quests, or as a result of a bug fix impacting the functionality of the system. This is scheduled through Tech Logic’s customer care team, who will work on behalf of the Purchaser with our software team.

Tech Logic installs LogMeIn on each PC prior to leaving the manufacturing facility in order to remote- ly access the machine to apply any patches and/or upgrades as needed. Updates are performed by either a member of our customer care team or by one of our software engineers.

GENERIC (OS, CPU, NETWORK) MAINTENANCE AND UPDATES . When it comes to generic (e.g.

OS, CPU, library network) updates, Tech Logic’s solutions are on-premise software systems that will reside and operate on the library’s servers (onsite or virtual) and on the library’s network. Like other on-premise systems within the library, the proposed solutions will benefit from and depend on the library’s network security, backup, remediation, restoration, and update policies and procedures.

SYSTEM UPTIME . As mentioned above, Tech Logic’s software solutions are on-premise systems that will reside and operate on the library’s servers (onsite or virtual) and on the library’s network.

Tech Logic will work diligently to ensure optimal and up-to-date function of our products within the library’s IT ecosystem. Because the proposed Tech Logic solutions are on premise, system uptime will depend largely upon the performance of the library’s server(s), network, hardware, and other infrastructure serving the library’s premises. With this in mind, we are confident that our solutions will maintain excellent uptime.

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Proposal | Fullerton Public Library totalAMH System
SPECIAL PROJECTS . Special projects, such as changes to ILS provider and any reconfiguration and/ or testing specific to an ILS upgrade and/or conversion, will be a billable service to the Purchaser for software support. A quote for services will be provided and a scope of work determined for the project. Purchaser network issues are not covered under the support parameters of this program and are billable to the Purchaser if they are deemed necessary to make corrective action.

PRODUCT SERVICEABILITY . If Tech Logic finds that a library’s operating system is no longer service- able due to the age of the equipment, end of product life, or discontinuation by the manufacturer, then Tech Logic will notify the Purchaser and will advise of new purchase options. Upon distribution of Purchaser notification, discontinued parts and/or products will be removed from the warranty program. Tech Logic may elect to discontinue certain products for reasons including but not limited to the following: the product is obsoleted at the end of its life cycle, key product components are no longer being manufactured, vendor obsolescence or technology obsolescence.

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Proposal | Fullerton Public Library totalAMH System
After the first-year warranty, customers select one of our annual preventative maintenance and support programs (details on the following page) in order to maximize system reliability and performance.

Note: Remote Technical Support is Included with All Programs All warranties and out-year support programs include remote technical support. For details regarding this support, please see the Customer Care Guidelines (page 36) and the Software License (page 43). The following provides an overview of what’s included with Remote Tech- nical Support:
• Full support, troubleshooting, and issue resolution via remote proxy (with library per - mission for remote access) via the following contact avenues:
• Toll-free phone and email support, available as a standard service during normal business hours, per the Customer Care Guidelines (page 36) • A web-based ticket entry system that provides 24/7 online access and night/week - end support for mission-critical emergencies, per the Customer Care Guidelines (page 36)
totalAMH Maintenance
Programs
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Preventative Maintenance (PM1) Program
Tech Logic’s PM1 Program includes one annual scheduled preventative maintenance visit conducted onsite by a certified technician. The program also includes full remote technical support (outlined above) and discounts on replacement parts. Additional onsite service calls (beyond the included preventative maintenance visits) are quoted under this program.

What is included with a PM1 Program?
• Annual onsite system review, maintenance, and performance adjustments. Labor is in - cluded for up to 8 hours onsite per annual maintenance visit, if necessary. • Remote technical support (outlined above) for hardware and software (see Tech Logic’s Customer Care Guidelines beginning on page 36 for details). • 5% discount on all parts required for maintenance and repair. • Bins are not covered under the maintenance programs and are the responsibility of the library after the first-year warranty.

Preventative Maintenance Program (PM1)
and Remote Technical Support
Remote Technical Support and Software License; Please
see the Customer Care Guidelines (page 36) and the
Software License (page 43) for details
Included
Preventative Maintenance Visits (all expenses for up to eight hours onsite) Included Annually
Onsite Service Calls (M-F 7am-6pm Central) $225/Hr**
Onsite Service Calls (Nights/Weekends if applicable^) $350/Hr** Parts Required for Maintenance and Repair 5% discount
Standard Shipping Not Included
Annual Maintenance costs automatically increase 2% per year after year two if not prepaid at time of initial purchase.
** Service calls have a minimum two (2) hour charge.
^ Based on technician availability, best effort will be made for quickest dispatch based on Tech Logic’s Customer Care Guidelines (page 36).

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Maintenance Programs, continued
Warranty Continuation Program (WCP)
The Warranty Continuation Program (WCP) equates to a continuance of your first-year “bumper-to-bumper” warranty, in effect every year with NO additional costs for parts, soft - ware, labor, travel, nights, weekends, and/or overtime.

What is included with a Warranty Continuation Program (WCP)? • Twice-annual onsite system review, maintenance, and performance adjustments. • Remote technical support (outlined above) for hardware and software (see Tech Logic’s Customer Care Guidelines beginning on page 36 for details). • Expenses for any and all required onsite service including labor, travel, nights, week - ends, and/or overtime.
• Parts for required maintenance or repair (including purchase and standard shipping). • Bins are not covered under the maintenance programs and are the responsibility of the library after the first-year warranty.

Warranty Continuation Program (WCP)
and Remote Technical Support
Remote Technical Support and Software License; Please
see the Customer Care Guidelines (page 36) and the
Software License (page 43) for details
Included
Preventative Maintenance Visits (all expenses) Included Twice Annually Onsite Service Calls (M-F 7am-6pm Central) Included
Onsite Service Calls (Nights/Weekends if applicable^) Included^ Parts Required for Maintenance and Repair Included
Standard Shipping (Or Expedited Upon Request) Included
Annual Maintenance costs automatically increase 2% per year after year two if not prepaid at time of initial purchase.
^ Based on technician availability , best effort will be made for quickest dispatch based on Tech Logic’s Customer Care Guidelines (page 36).

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Proposal | Fullerton Public Library totalAMH System
© 2022 T ech Logic www.tech-logic.com | 800-494-9330
Johnson County’s Blue Valley branch
pioneered a drive-up service window in
2000. When the 40,000 square foot Lenexa
City Center branch opened in 2019, drive-
up services were a design priority for Lenexa
and other Johnson County Library building
projects. During the COVID-19 building
closure, the drive-up window dispensed
more than 18,000 holds in one month.

The drive-up returns are immediately in
front of the holds pick-up. Adam Wathen,
Associate Director for Systemwide Services,
noted that “both our staff and patrons con-
sistently express appreciation for the ease
of the drive-up book drop, especially the
added comfort of knowing items get quickly
and safely checked in even when materials
are returned outside of our open hours.”
totalAMH delivers convenience for Johnson
County (KS) Lenexa patrons and staff
By Gretchen L. Freeman, MLS, MPC
Principal Librarian/Strategist, T ech Logic
“One of our five strategic
goals at Johnson County
Library is to improve the
convenience of library ser-
vices in our community.

Drive-up services are a key
aspect of accomplishing
that goal.”
Sean Casserley, County
Librarian of Johnson Co. (KS)
V01.R02.022522
Johnson County (KS) totalAMH
Success Story

Page 50 ends

Proposal | Fullerton Public Library totalAMH System © 2022 T ech Logic www.tech-logic.com | 800-494-9330V01.R02.022522 The Lenexa branch project, however,
presented particular drive-up challenges.

Occupying two floors at the Lenexa City
Center campus, the existing building was
surrounded by narrow streets and lacked
a location for direct drive-up access. Tech
Logic collaborated with Holzman Moss
Bottino and Hollis & Miller architects to
design a drive-up book return/holds pick-up
in the adjacent parking garage connected
to a nine-bin sorting system located on the
library’s second floor.
“Tech Logic was able to provide input
during the design process regarding all the
different components so the team could
arrive at an efficient and effective solution
for the Lenexa City Center Library,” said Rick
Schladweiler, Project Architect.

Patrons request holds pick-up in the drive-
through by designating it as their holds pick-
up location. Holds for the drive-through are
stocked by library staff during open hours
and staffed to retrieve and deliver holds
to drivers in a push-out drawer. This holds
delivery method has been especially timely
as a safe delivery option during COVID-19
building closures, serving up to 150 patrons
per day.

The nine-bin Tech Logic totalAMH receives
and merges materials to be checked in on
the sorter from book drops in the parking
garage and the entry lobbies on both floors.

The first floor drop also conveys materials
up through the floor to the second floor
sorting system. Tech Logic’s totalAMH
handles materials from all three drops as
they converge to be checked in and sorted.

Tech Logic’s two decades of experience with
vertical conveyors and structural challenges
instilled confidence in the design and
delivery of such a unique solution to serve
the Lenexa patrons.

Page 51 ends

Proposal | Fullerton Public Library totalAMH System
© 2022 T ech Logic www.tech-logic.com | 800-494-9330
Service to patrons and staff efficiency
at the Rita & Truett Smith Library in Wy-
lie, Texas improved dramatically after a
Tech Logic totalAMH replaced another
vendor’s outdated system.
“The drive-up book drop for the new
totalAMH is so fast now that patrons
don’t have to return one item at a time,”
says Library Director Ofilia Barrera. “And
patrons no longer have to get out of
their cars and walk up to the exterior
book drop.”
Barrera had several goals for the project
to improve service and efficiency:
• Create a functional drive-up book
drop for patrons;
• Improve the speed and conve -
nience of returns for patrons;
• Eliminate the sorter jams causing
headaches for staff;
• Reduce the noise of the old system
located off the staff workroom;
• Improve ergonomics for staff work-
ing with the AMH.
totalAMH Delivers for Patrons and Staff at
Smith Library (Wylie, TX)
By Gretchen L. Freeman, MLS, MPC
Principal Librarian/Strategist, T ech Logic
V01.R01.032023
Another item on Barrera’s AMH wish list
was that the new system would re-use
the library’s existing book drop cutout—
avoiding expensive new cuts into the li-
brary’s thick stone wall. “Other vendors
told me it couldn’t be done. Our Tech
Logic Sales consultant, Tim Lawson, as-
sured me that his team would figure out
how to do it. And they did!”
“The new totalAMH is fast, quiet and never jams,” said Ofilia Barrera, Library Director at Rita & Truett Smith Library in Wy- lie, Texas. “Staff can also easily re-program the sorting profile to handle returns 24/7 on nights, weekends and holidays.” Story continues on the following page
Smith Library (TX) totalAMH
Success Story

Page 52 ends

Proposal | Fullerton Public Library totalAMH System www.tech-logic.com | 800-494-9330© 2022 T ech Logic V01.R01.032023 Ultimately, Tech Logic’s design incorpo-
rated the existing exterior wall cutout and
added a “bump-out” on the book drop to
make drive-up returns functional.
“Patrons noticed that they could drive
right up to the new drop and return ma-
terials by the handful—not one at a time
like before. That completely eliminated
lines of cars waiting to return materials.”
Library staff benefit from the speed and
reliability of the five-bin totalAMH. “Staff
had to clear multiple jams every day on
the old AMH. The new totalAMH is fast,
quiet and never jams,” added Barre-
ra. “Staff can also easily re-program the
sorting profile to handle returns 24/7 on
nights, weekends and holidays.”
Staff also gain better ergonomics with
staff induction onto the totalAMH and
with taller bins that don’t require reach-
ing down to clear them.

Finally, Barrera “can’t say enough about
our positive experience working with Tech
Logic. They stood out from the beginning.

Every person we worked with from the
company was patient with our questions,
knowledgeable, professional and friend-
ly. They always followed through and we
knew we were in good hands.”
The totalAMH system’s drive-up return receives items
by the handful. According to Barrera, this fast and
simple induction “completely eliminated lines of cars
waiting to return materials.”
Ask us about our AMH Trade-Up Program! We work with libraries to cost-effectively remove and replace old sorters.

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Proposal | Fullerton Public Library totalAMH System
WOSB Certification

Thank you for your
consideration!
835 Hale Avenue North
Oakdale, Minnesota, 55128
(800) 494-9330
www.tech-logic.com

City Council - Successor Agency - Housing AuthorityFebruary 6, 2024

City Council - Successor Agency - Housing Authority
February 6, 2024