GLASS BOX TECHNOLOGY, INC.
Statement of Work for City of Fullerton
MIGRATION OF ON-PREMISE TELEPHONY
SYSTEM TO CISCO WEBEX CLOUD
Glass Box Technology, Inc.
9/6/2024
CONFIDENTIAL
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2 This Statement of Work is made this 6th day of September 2024 (“Effective Date”), by and between Glass Box Technology Inc., with its principal office located at 1902 Wright Place Suite 200, Carlsbad, CA 92008 (hereinafter referred to as “Glass Box”) and The City of Fullerton, with its principal place of business at 303 W.
Commonwealth Avenue, Fullerton, CA 92832 (hereinafter referred to as “Fullerton”).
Glass Box and Fullerton may also be referred individually as “Party” or collectively as “Parties.”
Scope of Work
This project will consist of a complete migration of the City of Fullerton’s current on- premises telephony system to the cloud-based Cisco Webex Voice Unified Communications as a Service for 16 locations. The solution will integrate the current infrastructure with the new UCaaS solution and ensure connectivity for all necessary parties.
The project team will perform the following:
• Serve as point of contact between Glass Box, Fullerton and other vendors • Work with vendor to document scope, project plan, risk mitigation plan, financial plan, and communication plan
• Coordinate replacement/installation with all users
• Identify Test/Validation and Back Out Plans for implementation • Create Change Management Records as required
• Develop Communication Notices as needed
• Monitor and validate Implementation Playbooks and Support Plans for go lives • Maintain project controls including
o Project Schedule and completed work against the baseline o Budget tracking and identify budget risks
o Create and maintain updated Issues and Risk logs
o Create and maintain Decision Log
• Manage vendor performance to meet Fullerton requirements and best practice standards
• Facilitate any training planning/documentation required for users and support team
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3 • Facilitate any communication required to the organization for solution implementation
• Identify all support documentation related to support of Fullerton’s end users, facilitate the update of documentation, and identify all new procedures for presentation to the Help Desk
• Conduct a full telephony Inventory including platform Configurations and asset inventory
• Phone Inventory of existing voice/video endpoints including public/common areas
• Environment Readiness
• Initiate Porting with Carrier and validate ported phone numbers • Deploy New Phones
• Change of switch ports to new Phone VLAN
• Phone firmware upgrades
• Endpoint registration and activation
• Perform inbound / outbound calling
• Testing of Auto Attendant, Transfers
• Testing of all endpoints including softphone, phones and video endpoints (if any) • Testing of Emergency Services
• Provide on-site support the next day to field questions and resolve issues relating to the phone migration
• On-site support personnel will work with IT Help Desk to create tickets for phone related issues
Assumptions
• N/A
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4 Project Costs
Description Total Hrs Rate/hr Total Cost
Analysis, Design, Implementation, and
Testing $506,250.00
Project Cost $506,250.00
Contingency $50,000.00
Project Cost with Contingency $556,250.00
Additional Information
• Pre‐Scheduled Work is when Fullerton notifies Glass Box at least three business days in advance of date/time
• Glass Box makes no guarantee that resources will be available to respond to emergency requests. Unscheduled requests will be handled using commercially reasonable efforts only.
• Normal Business Hours (NBH) are defined as Monday through Friday 8am‐5pm, except for Glass Box holidays.
• A minimum of four hours shall be charged for any work done onsite. • A minimum of one hour shall be charged for any work done remotely. • All work shall be billed in 30‐minute increments after any minimums have been applied.
• All materials used shall be billed separately.
• Services rendered will be deducted from the posted purchase order. Any purchase order issued under this SOW shall expire within one (1) year of issuance.
• Regular statements of the balance of the agreement will be provided. When the balance has been depleted, further Services are conditioned on Fullerton’s issuance of a new purchase order under this SOW. A new agreement or change request is not required unless Glass Box pricing has changed.
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5 Period of Supplier Performance
Commencement and Completion dates represent a proposed one-year term; actual term will be from the date of the purchase order until the expiration of the last purchase order issued hereunder. Either Party may terminate the SOW for any reason on thirty (30) days prior written notice to the other Party. Upon any such termination, Glass Box will be paid all fees and expenses which have been incurred or earned in connection with the performance of the Services through the effective date of such termination. Additionally, in the event Fullerton cancels any Services with less than one (1) week prior notice, Fullerton shall reimburse Glass Box for any non‐refundable expenses incurred in preparation for such cancelled Services.
Fees and Payment
• THE PRICING IN THIS SOW IS VALID FOR 60 DAYS FROM DELIVERY TO FULLERTON. • FULLERTON SHALL PAY, IN ACCORDANCE WITH THE RELEVANT TERMS AND CONDITIONS OF THE AGREEMENT, A FEE FOR GLASS BOX’S PERFORMANCE OF SERVICES FOR THE PROJECT.
• EXCEPT PURSUANT TO A FULLERTON REQUEST, FULLERTON WILL ONLY BE BILLED FOR SERVICES RENDERED, WITH PRIOR FULLERTON APPROVAL. UNDER NO
CIRCUMSTANCES SHALL ANY PURCHASE ORDER FURNISHED BY FULLERTON BE
CONSTRUED AS A MINIMUM PURCHASE COMMITMENT ON THE PART OF FULLERTON.
• PAYMENTS ARE DUE TO GLASS BOX WITHIN 30 DAYS AFTER FULLERTON’S RECEIPT OF AN INVOICE AGAINST THIS AGREEMENT.
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6 Disclaimer
• GLASS BOX WILL NOT BE LIABLE FOR ANY FAILURE TO PERFORM THE SERVICES, TO THE EXTENT THAT THE FAILURE IS CAUSED BY FULLERTON’S LACK OF COOPERATION.
• GLASS BOX WILL NOT BE HELD RESPONSIBLE FOR DATA LOSS. BACKUPS SHOULD BE PERFORMED PRIOR TO WORK STARTING. ALL DATA IS THE RESPONSIBILITY OF FULLERTON.
• GLASS BOX WILL NOT BE HELD LIABLE FOR SOFTWARE LICENSE COMPLIANCE.
SOFTWARE LICENSE COMPLIANCE IS BETWEEN FULLERTON AND THE SOFTWARE COMPANY.
• GLASS BOX WILL NOT BE HELD FOR ADDITIONAL WORK NOT LISTED IN THIS SOW.
AN ADDENDUM MUST BE WRITTEN AND APPROVED BY BOTH GLASS BOX AND FULLERTON BEFORE ADDITIONAL WORK CAN BE STARTED.
• GLASS BOX WILL NOT BE HELD RESPONSIBLE FOR DELAYS OR FAILURES TO
PERFORM HEREUNDER DUE TO CAUSES BEYOND ITS REASONABLE CONTROL (INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, FIRE, FLOOD, WAR,
EXPLOSION, SABOTAGE, TERRORISM, EMBARGO, CIVIL COMMOTION, ACTS OR
OMISSIONS OF ANY GOVERNMENT ENTITY, SUPPLIER DELAYS,
COMMUNICATIONS OR POWER FAILURE, EQUIPMENT OR SOFTWARE
MALFUNCTION, OR LABOR DISPUTES).
• GLASS BOX WILL NOT BE HELD RESPONSIBLE FOR DELAYS OR FAILURES TO
PERFORM RELATED TO CUSTOM CONFIGURED OR SPECIALIZED HARDWARE OR SOFTWARE NEEDING MODIFICATION BY THE MANUFACTURER.
• GLASS BOX WILL NOT BE HELD RESPONSIBLE FOR DELAYS OR FAILURES TO
PERFORM RELATED TO DATA CONVERSION BEING PERFORMED BY CUSTOM CONFIGURED OR SPECIALIZED SOFTWARE MANUFACTURER.
• FULLERTON REPRESENTS AND WARRANTS THAT IT HAS ALL RIGHT, TITLE AND
INTEREST IN AND TO ANY DATA FURNISHED IN CONNECTION WITH THE SERVICES
AND/OR THAT IT HAS OBTAINED ALL NECESSARY CONSENTS, PERMISSIONS AND
RELEASES NECESSARY FOR GLASS BOX TO PERFORM ITS OBLIGATIONS UNDER THIS SOW.
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7 SOW Acceptance
Each Party hereby acknowledges and confirms that it has read this SOW and accepts and approves the scope of work and terms and conditions. Each Party understands that should additional work be required that by its nature could not have been known or determined at the time this SOW was executed, a mutually agreeable written change- order describing the additional work and any related expenses will be required.
This SOW must be signed and returned before work can begin. Please sign and return to Glass Box.
IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed by their duly authorized representatives as of the Effective Date.
Partner: Glass Box Technology Client: City of Fullerton
By:
By:
Name: John O’Hara Name:
Title: CTO Title:
Date: Date: