STATEMENT OF WORK: SCADA WONDERWARE UPGRADE IMPLEMENTATION Prepared for: RICHARD ARMENDARIZ ASSISTANT DIRECTOR OF PUBLIC WORKS-MAINTENANCE CITY OF FULLERTON 303 W. COMMONWEALTH AVE. FULLERTON, CA 92832
January 20, 2025 City of Fullerton 303 W. Commonwealth Ave. Fullerton, CA 92832 Dear Mr. Armendariz: Thank you for the opportunity to propose SCADA Wonderware Upgrade Implementation services. We are excited to work with you on this project. Glass Box Technology is a deeply experienced IT consulting company. Utilizing 20 years of experience in executive leadership, we combine business insights with technology innovation to fuel growth and position organizations to succeed in a digital economy. Our areas of expertise include technology architecture, cloud strategy, cybersecurity, digital transformation, and data center strategy. In the following proposal, we outline our SCADA Wonderware Upgrade Implementation services. We are confident that our services will help you develop a roadmap to realize more predictable and agile IT systems, improved speed to market with your IT solutions, and a realistic cost model that the business can afford. Please feel free to contact me with further questions or clarification items. My contact numbers are provided below for your convenience. Once again, thank you for the opportunity to submit this proposal for your consideration. Sincerely, Marty Miller Vice President – Professional Services Glass Box Technology (714) 404-3773 City of Fullerton: SCADA Wonderware Upgrade Implementation January 20, 2025
GLASS BOX TECHNOLOGY
Contents
Overview ........................................................................................................................................ 5 Scope of Services ....................................................................................................................... 5 Fullerton Responsibilities ........................................................................................................... 5 Cost and Resources ....................................................................................................................... 6 Additional Information ................................................................................................................... 6 Period of Supplier Performance ..................................................................................................... 7 Fees and Payment ......................................................................................................................... 7 Disclaimer ..................................................................................................................................... 7 City of Fullerton: SCADA Wonderware Upgrade Implementation January 20, 2025
GLASS BOX TECHNOLOGY
Overview
This Statement of Work is made this 20th of January 2025 (“Effective Date”), by and between Glass Box Technology Inc., with its principal office located at 2855 Camino Serbal, Carlsbad, CA 92009 (hereinafter referred to as “Glass Box”) and City of Fullerton with its principal place of business at 303 W. Commonwealth Ave., Fullerton, CA 92832 (hereinafter referred to as “Fullerton”).
Glass Box has been retained by Fullerton to implement Supervisory Control and Data Acquisition (SCADA) hardware and software as part of the Wonderware upgrade.
Scope of Services
SCADA WONDERWARE UPGRADE IMPLEMENTATION
As part of the project, Glass Box will perform the following:
• Manage structured cabling, security, and audio-visual vendors to ensure implementation meets city standards.
• Ensure that cabling, security and audio-visual vendors meet the requirements outlined in their respective proposals
• Procure all required hardware and software as directed by the city’s SCADA consultant • Collaborate with the city’s SCADA consultant to ensure compatibility with the current city IT infrastructure.
• Provide and configure Qty (2) VOIP phone connections to SCADA equipment • Be onsite during the cutover to troubleshoot any City IT issues that may arise. • Provide network support on City IT side before and during the migration to new equipment Fullerton Responsibilities
Fullerton will provide the following items so that Glass Box may complete the outlined scope of work effectively:
• Access to personnel required for interviews
• Documentation of Fullerton and partner technology environments • Appropriate workspaces for the proposed resources (if onsite is needed) • Documentation on personnel, policies, technology, and processes as needed City of Fullerton: SCADA Wonderware Upgrade Implementation January 20, 2025
GLASS BOX TECHNOLOGY
Cost and Resources Service Description Estimated Hours Estimated Total Cost SCADA Wonderware Upgrade Implementation 115 $19,250 Total 115 $19,250* * Plus, reasonable expenses, which include but are not limited to out-of-town travel, meals and lodging, photocopies, and printing, per diem based on GSA schedules and applicable taxes. Payments are due 30 days after invoice date. Fullerton will only be billed for actual hours used. Additional Information • Pre-Scheduled Work is when Fullerton notifies Glass Box at least three business days in advance of date/time • Glass Box makes no guarantee that resources will be available to respond to emergency requests. Unscheduled requests will be handled using commercially reasonable efforts only. • Normal Business Hours (NBH) are defined as Monday through Friday 8am-5pm, except for Glass Box holidays. • A minimum of four hours shall be charged for any work done onsite. • A minimum of one hour shall be charged for any work done remotely. • All work shall be billed in 30-minute increments after any minimums have been applied. • All materials used shall be billed separately. • Services rendered will be deducted from the posted purchase order. Any purchase order issued under this SOW shall expire within one (1) year of issuance. • Regular statements of the balance of the agreement will be provided. When the balance has been depleted, further Services are conditioned on Fullerton issuance of a new purchase order under this SOW. A new agreement or change request is not required unless Glass Box pricing has changed City of Fullerton: SCADA Wonderware Upgrade Implementation January 20, 2025
GLASS BOX TECHNOLOGY
Period of Supplier Performance Commencement and Completion dates represent a proposed one-year term; actual term will be from the date of the purchase order until the expiration of the last purchase order issued hereunder. Either Party may terminate the SOW for any reason on thirty (30) days prior written notice to the other Party. Upon any such termination, Glass Box will be paid all fees and expenses which have been incurred or earned in connection with the performance of the Services through the effective date of such termination. Additionally, in the event Fullerton cancels any Services with less than one (1) week prior notice, Fullerton shall reimburse Glass Box for any non-refundable expenses incurred in preparation for such cancelled Services. Fees and Payment • The pricing in this SOW is valid for 60 days from delivery to Fullerton. • Fullerton shall pay, in accordance with the relevant terms and conditions of the agreement, a fee for Glass Box’s performance of services for the project. • Except pursuant to a Fullerton request, Fullerton will only be billed for services rendered, with prior Fullerton approval. Under no circumstances shall any purchase order furnished by Fullerton be construed as a minimum purchase commitment on the part of Fullerton. • Payments are due to Glass Box within 30 days after Fullerton receipt of an invoice against this agreement. Disclaimer • Glass Box will not be liable for any failure to perform the services, to the extent that the failure is caused by Fullerton lack of cooperation. • Glass Box will not be held responsible for data loss. Backups should be performed prior to work starting. All data is the responsibility of Fullerton. • Glass Box will not be held liable for software license compliance. Software license compliance is between Fullerton and the software company. • Glass Box will not be held for additional work not listed in the SOW. An addendum must be written and approved by both Glass Box and Fullerton before additional work can be started. • Glass Box will not be held responsible for delays or failures to perform hereunder due to causes beyond its reasonable control (including, without limitation, acts of God, fire, flood, war, explosion, sabotage, terrorism, embargo, civil commotion, acts or omissions of any government entity, supplier delays, communications or power failure, equipment or software malfunction, or labor disputes.) • Glass Box will not be held responsible for delays or failures to perform related to custom configured or specialized hardware or software needing modification by the manufacturer. • Glass Box will not be held responsible for delays or failures to perform related to data conversion being performed by custom configured or specialized software manufacturer. • Fullerton represents and warrants that it has all right, title and interest in and to any data furnished in connection with the services and/or that it has obtained all necessary consents, permissions and releases necessary for Glass Box to perform its obligations under this SOW.
City of Fullerton: SCADA Wonderware Upgrade Implementation January 20, 2025
GLASS BOX TECHNOLOGY
The quote is effective as of the last signature date below. All other terms of the prior Agreement shall remain the same. Each Party hereby acknowledges and confirms that it has read this SOW and accepts and approves the scope of work and terms and conditions. Each Party understands that should additional work be required that by its nature could not have been known or determined at the time this SOW was executed, a mutually agreeable written change-order describing the additional work and any related expenses will be required. This SOW must be signed and returned before work can begin. Please sign and return to Glass Box. IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed by their duly authorized representatives as of the Effective Date.
Client: City of Fullerton Glass Box Technology, Inc.
Signature: Signature:
Name: Name:
Title: Title:
Date: Date: