Feature OpenGov Lucity (CSEAM)
Field Staff Mobile App Modern, intuitive, field ready app with real time updates, fast workflows
Outdated, clunky mobile app with limited
functionality and slower workflows
System Integration &
Openness
Modern, open API architecture with easy
integrations and seamless two-way Esri
connectivity
Integrations often require more
configuration and vendor support.
Configurability Easily configurable by staff without vendor involvement or added cost
Less flexible, many changes require
vendor support or additional cost
Analytics & Planning Advanced tools for lifecycle forecasting, capital planning, and deterioration modeling
Limited analytics, basic reporting, and no
advanced lifecycle forecasting tools
User Experience
Simple, intuitive design developed with
customer input, faster adoption for field and
office staff
Outdated interface with a steeper learning
curve, inconsistent user experience
Customer Support Strong end to end support model
accessible to all authorized staff.
Support weakened post CentralSquare
acquisition, access requires specific
account
Public Facing App Fully integrated resident app that submits requests directly into the system
No integrated public facing app, relies on
myFullerton app, which does not connect
to CSEAM
Feature Comparison Table: OpenGov vs. CSEAM