City Manager’s Office
April 7, 2026
AWARD OF CONTRACT TO INFINITY TECHNOLOGIES FOR INFORMATION TECHNOLOGY MANAGEMENT SERVICES
Background
In 2020, the City experienced a cybersecurity incident that affected its IT systems.
The City then hired Glass Box Technology on an emergency basis to stabilize and restore the systems, and Glass Box Technology has provided IT management and support services since.
The current annual cost for IT Management Services with Glass Box Technology is $3.6 million.
The current agreement with Glass Box Technology will expire on June 30, 2026.
RFP Process
With the current agreement with Glass Box approaching expiration the City issued a Request for Proposals (RFP) for IT Management Services to ensure a competitive procurement and to identify the most qualified firm to provide ongoing IT management services.
Evaluation criteria: experience, technical approach, staffing, cybersecurity, cost, and municipal experience.
Following the evaluation process, the City narrowed the proposals to three firms for further consideration. After careful review and evaluation, Infinity Technologies was determined to provide the best overall value to the City based on their qualifications, proposed service model, and competitive pricing.
Fiscal Impact and Timeline
$2,021,292 annual contract with Infinity Technologies (resulting in $1.6 million in annual savings for IT Management Services) $336,882 transition overlap cost
May 1, 2026 – June 30, 2026: transition and onboarding begins July 1, 2026: Infinity Technology assumes full IT management Contract term: through June 30, 2029
Recommendation
Staff recommends awarding the contract to Infinity Technologies to provide IT management services.