041426 PW Solid Waste RFP NASA Services Proposal — City Council - Successor Agency

Proposal for Residential Solid
Waste and Recycling Collection
Services
City of Fullerton
Proposal for Solid Waste
Management Services
RFP 003
Presented to
City of Fullerton
303 W Commonwealth Ave.

Fullerton, CA 92832
Presented by
NASA Services, Inc.
1100 S Maple Ave.

Montebello, CA 90640
(888) 888-0388
nasaservices.com
November 17, 2025

01 A. Table of Contents

A. Table of Contents .................................................................................................................. 1 B. Transmittal Letter .................................................................................................................. 5 C. Introduction .......................................................................................................................... 6 D. Related Experience ............................................................................................................... 8 D1. Proposal Overview and Approach ..................................................................................... 8 D1a. Understanding of the Scope of Work ........................................................................... 8 D1b. Approach to Service Delivery ...................................................................................... 8 D2. Firm Background and Experience ..................................................................................... 9 D2a. Company Background ................................................................................................ 9 D2b. Qualifying Service Experience ................................................................................... 11 D2c. Disciplinary or Investigative Actions .......................................................................... 14 D2d. Litigation .................................................................................................................. 14 E. Qualifications of Proposed Staffing and Organization ............................................................ 15 E1. Key Personnel ................................................................................................................ 16 E2. Organization Chart ......................................................................................................... 17 E3. Project Management ...................................................................................................... 18 E4. Resumes ........................................................................................................................ 18 E5. Additional Key Personnel and Subcontractors ................................................................. 23 F. Resources and Equipment ................................................................................................... 31 F1. Containers ..................................................................................................................... 31 F1a. Cart Specifications .................................................................................................... 31 F1b. Front Load and Roll-off Bins ...................................................................................... 35 F2. Collection Vehicles ......................................................................................................... 36 F2a. Vehicle Maintenance Standards ................................................................................ 36 F3. Disposal and Processing Facilities .................................................................................. 40 F3a. Primary Disposal ....................................................................................................... 40 F3b. Alternate Disposal .................................................................................................... 40 F3c. Facility Processing and Diversion Information ............................................................ 40 F3d. Construction and Demolition Debris .......................................................................... 43 F4. Education and Outreach ................................................................................................. 46 G. Safety Record...................................................................................................................... 50 G1. Protocols, Records, and Procedures ............................................................................... 50

02 G2. Driver and Helper Training ............................................................................................. 51 G3. Claims and Accidents..................................................................................................... 51 H. Ownership and Financial Records ........................................................................................ 52 H1. Business Ownership ...................................................................................................... 52 H2. Financial Records .......................................................................................................... 52 I. Insurance Information ........................................................................................................... 53 I1. Currently Insurance ......................................................................................................... 53 I2. Insurance Claims............................................................................................................. 56 J. References .......................................................................................................................... 57 K. Disposal and Processing Facility Capacity ............................................................................ 60 L. Community Involvement ....................................................................................................... 64 L1. Events ............................................................................................................................ 64 L2. Scholarship and Educational Programs ........................................................................ 65 L3. Supporting Businesses and Local Community Organizations ........................................ 66 L4. Local Office ................................................................................................................ 66 M. Customer Service................................................................................................................ 67 M1. Customer Service and Call Center Procedures ................................................................ 67 M2. Dispatch Protocol .......................................................................................................... 68 M3. Complaint Resolution .................................................................................................... 68 M4. Call Center Performance Metrics ................................................................................... 69 M5. Website ........................................................................................................................ 70 M5a. Key Features and Benefits:....................................................................................... 70 M5b. Fullerton Dedicated Webpages................................................................................. 73 M6. Toll-Free Number .......................................................................................................... 73 N. Rates and Costs .................................................................................................................. 74 O. Operations Plan ................................................................................................................... 75 O1. Operational Capability and Commitment to Exclusive Collection ...................................... 75 O1a. Exclusive Collection and Non-Commingling Commitment .......................................... 76 O1b. Fleet Reliability ........................................................................................................ 76 O2. Implementation/Transition Plan ..................................................................................... 77 O2a. Transition Objectives ................................................................................................ 77 O2b. Key Transition Components ..................................................................................... 77 O2c. Transition Timeline ................................................................................................... 78 O2d. Contract Negotiation and Execution .......................................................................... 78 O2e. Vehicle and Equipment Procurement ........................................................................ 79

03 O2f. Route Review and Customer Data Integration ............................................................. 79 O2g. Employee Recruitment and Training.......................................................................... 79 O2h. Public Education and Outreach ................................................................................. 79 O2i. Equipment Delivery and Service Commencement ....................................................... 79 O2j. Monitoring and Quality Control ................................................................................... 80 O2k. Contingency and Coordination .................................................................................. 80 O2l. SB 1383 Compliance Assurance ................................................................................ 80 O3. Residential Services ....................................................................................................... 81 O3a. Residential Solid Waste Collection and Recycling Program ........................................ 81 O3b. Residential Service Approach and Operational Standards .......................................... 81 O4. Commercial Services. .................................................................................................... 82 O4a. Commercial Solid Waste Collection and Recycling Program ....................................... 82 O4b. SB 1383 Compliance and Program Support .............................................................. 83 O5. Industrial Services ......................................................................................................... 86 O5a. C&D Program Overview............................................................................................. 86 O.6. City Services ................................................................................................................. 88 O.6.a. Service Configuration and Compliance .................................................................... 88 O.6.b. Event Waste Management and Sustainability Support ............................................. 88 O.6.c. Facility and Staff Education .................................................................................... 89 O.6.d. Abandoned Bulky Waste Collection ......................................................................... 89 P. Exceptions .......................................................................................................................... 90 Q. SB 1383 Compliance ........................................................................................................... 90 Q.1. Three-Container Standard Compliance Program ............................................................ 90 Q.2. Route Reviews .............................................................................................................. 91 Q.3. Public Education and Outreach ..................................................................................... 92 Q.4. Reporting and Compliance Documentation .................................................................... 99 Q.4.a. Monthly Reports ..................................................................................................... 99 Q.4.b. Quarterly Reports ................................................................................................... 99 Q.4.c. Annual Reports....................................................................................................... 99 Q.5. SB 1383 Studies and Technical Support ........................................................................ 99 Q.6. Integration with SMART1383 Technology .................................................................... 100

04 05

B. Transmittal Letter

November 17, 2025
City of Fullerton
303 W. Commonwealth Avenue
Fullerton, California 92832
To Whom It May Concern,
Subject: Letter of Transmittal – Proposal for Solid Waste Collection and Recycling Services Dear Selection Committee Members,
NASA Services, Inc., is pleased to submit this proposal in response to the City of Fullerton’s Request for Proposals for Solid Waste Collection and Recycling Services. NASA is a family owned and operated solid waste and recycling company headquartered in Montebello, California. We are proud to express our formal interest and intent to provide comprehensive, compliant, and community-focused collection services to the City.

Celebrating seven decades of continuous services, NASA offers the City of Fullerton the advantage of a proven local hauler with a track record of reliability, innovation, and exceptional customer care. Our team brings deep operational experience in municipal collection, route optimization, and compliance with SB 1383, and we are committed to maintaining a local project office within the City of Fullerton to ensure direct access, responsiveness, and community engagement.

The entity with contractual responsibility shall be:

NASA Services, Inc., 1100 S. Maple Avenue, Montebello, CA 90640, Phone: (888) 888-0388 Primary Contact: Jack Topalian, General Manager, Email: [email protected] NASA has partnered with Go2Zero Strategies, LLC as a subcontractor to provide specialized SB 1383 outreach, education, and compliance support.

We acknowledge receipt of all addenda issued by the City and agree that this proposal shall remain valid for a minimum period of one hundred twenty (120) days from the submittal date. By signing below, I attest that all information submitted in this proposal is true and correct, and that NASA Services, Inc. has thoroughly reviewed the RFP requirements and is fully capable of performing the required work in accordance with the City’s objectives. We appreciate the opportunity to present our qualifications and look forward to the possibility of partnering with the City of Fullerton to deliver safe, efficient, and environmentally responsible waste and recycling services.

Sincerely,

Arsen Sarkisian
President

06 C. Introduction

NASA Services, Inc. is honored to submit this comprehensive proposal to the City of Fullerton for exclusive solid waste, recycling, and organics collection services in response to RFP 003. This proposal has been carefully organized to address every requirement of the City’s solicitation and includes detailed plans for residential, commercial, industrial, and City-facility services; transition and implementation strategy; compliance with SB 1383 and related State mandates; customer education and outreach; reporting; and pricing.

Proposal Overview and Organization
The proposal is structured to provide clear insight into NASA’s qualifications, approach, and readiness to deliver reliable, cost-effective, and environmentally responsible waste management services. It includes the following major components:

1. Transmittal Letter – Formally expressing NASA’s intent, capacity, and commitment to partner with the City of Fullerton.

2. Introduction – Summarizing NASA’s understanding of the City’s needs and how this proposal fulfills every element of the RFP.

3. Experience and Qualifications – Demonstrating NASA’s 70-year history of service excellence and experience managing exclusive municipal franchises across Southern California.

4. Implementation and Transition Plan – Outlining NASA’s methodical rollout approach ensuring uninterrupted service, new cart deployment, route optimization, and complete SB 1383 compliance.

5. Service Methodology and Operational Plan – Describing residential, multifamily, commercial, industrial, and City-facility programs, along with supporting fleet, facilities, and equipment.

6. Education and Outreach Program – Developed in partnership with Go2Zero Strategies, LLC, providing community-wide SB 1383 education, generator outreach, waiver assessment, and recordkeeping.

7. Rates and Costs – A transparent cost structure that ensures rate stability, senior and disabled discounts, and long-term value for the City and its residents.

8. Supporting Documentation – Including insurance, references, financial statements, and compliance certifications demonstrating NASA’s strength, reliability, and financial capacity.

Familiarity with the City of Fullerton
NASA Services has invested significant time evaluating Fullerton’s current solid-waste infrastructure, service demographics, and compliance obligations. Our staff have driven existing routes, reviewed parcel data, and analyzed generation trends to ensure our proposal reflects the

07 City’s real-world operational conditions. We understand that Fullerton is a diverse, dynamic community requiring:
• Full SB 1383-compliant three-container collection systems for all generators. • Transparent, data-driven reporting aligned with CalRecycle recordkeeping standards. • Multilingual education and customer support serving English and Spanish speaking populations.
• Strict non-commingling of collected materials. NASA will operate 100 percent Fullerton- dedicated routes to preserve program integrity.
• Collaboration with the City to support ongoing outreach, procurement, and edible-food- recovery initiatives.

Commitment to the City’s Goals
NASA recognizes that Fullerton’s objectives go beyond collection. They encompass sustainability, community engagement, and measurable compliance. Through this proposal, NASA demonstrates its ability to deliver a turnkey, locally managed, fully compliant waste-management system that supports the City’s long-term diversion targets and enhances community satisfaction.

Together with Go2Zero Strategies, NASA will help Fullerton achieve and maintain full regulatory compliance while advancing its leadership as an environmentally responsible city. NASA will also use a fleet fueled by RNG, for which all purchases shall be set aside to count toward the City’s annual Recycled Organic Waste Procurement goal.

City Fees
In addition to the range of services and offerings, NASA also confirms acceptance of the prescribed fees to be paid to the City, as follows:
• RFP and Ongoing Legal/Consulting Costs – One-time fee to reimburse the City’s RFP related costs estimated at $75,000 plus ongoing legal and consulting costs incurred in administering the Franchise Agreement.
• Franchise Fee of 10% fee on total customer invoice amount (City or hauler-billings). • NPDES Fee of $1,550,000 payable in equal and quarterly installments and to be adjusted annually by CPI.
• City Billing Fee of $155,000 annual charge, adjusted by CPI. • Legislative Compliance Fee of $2,000,000, payable in equal and quarterly installments and adjusted annually by CPI.
• Business License to be maintained by NASA and its subcontractors throughout the term of the agreement.

08 D. Related Experience

This section provides information which establishes the ability of NASA Services to satisfactorily perform the required work as noted in the RFP. Information contained will demonstrate our firms current performance of work of the same or similar nature; demonstrated experience working with other public agencies; strength and stability; staffing capability; workload; record of meeting schedules on similar contracts; and supportive client references.

D1. Proposal Overview and Approach
D1a. Understanding of the Scope of Work
Our firm understands that the City seeks a comprehensive, fully compliant solid waste collection and diversion services program designed to meet the mandates of SB 1383, provide equitable service to all customers, and maintain the highest standards of customer service and operational efficiency. The required services encompass both residential and commercial collection programs, each with distinct compliance, reporting, and outreach obligations.

The residential program requires the provision of a three-cart collection system including trash, recycling, and organics, utilizing standardized SB 1383 color schemes and labeling, with a standard container size of 96 gallons and flexible sizing options of 35-65-96 gallon equivalents.

Additional services include walk-out collection for disabled residents, four free bulky item pickups per year, and guaranteed processing and disposal capacity at permitted facilities. The program further requires adherence to defined service hours and holiday schedules, along with robust public education, outreach, and reporting aligned with CalRecycle regulations.

For the commercial sector, the City seeks an SB 1383-compliant three-container service approach, inclusive of annual route reviews or waste evaluations, data reporting, and outreach to commercial customers and multifamily properties. Additional requirements include shared-service pricing and maintenance of City-owned enclosures in the Downtown District, weekly sweeps of identified “hot spots”, and on-call bulky item and abandoned item collection. The RFP also includes the provision of hosting annual community events such as Household Hazardous Waste (HHW), compost giveaway, and document shred days to support the City’s sustainability goals.

As explained throughout this proposal, NASA will meet and exceed all RFP requirements established.

D1b. Approach to Service Delivery
Our approach integrates compliance, technology, and customer service to deliver a seamless collection experience while meeting every State and local requirement. • Compliance Assurance: All programs and reporting will be structured to align with SB 1383 requirements for organic waste diversion, generator outreach, recordkeeping, and annual reporting.

09 • Operational Excellence: Our team will implement detailed routing, equipment maintenance, and quality control systems to ensure reliability and timeliness of service.
• Community Engagement: Education, outreach, and public participation will remain at the heart of our service model through newsletters, workshops, and event partnerships.
• Technology Integration: GPS tracking, in-vehicle cameras, and digital reporting tools will enhance transparency, efficiency, and data integrity. • Sustainability Commitment: Use of RNG, efficient routing, and clean fleet technology will minimize greenhouse gas emissions and advance the City’s environmental goals.

Through this comprehensive and proactive approach, our firm will deliver a fully compliant, sustainable, and community-focused waste management program that supports the City’s long- term objectives.

D2. Firm Background and Experience
D2a. Company Background
NASA Services, Inc. (NASA) has been a family owned and operated enterprise since 1955. The legal status of NASA Services, Inc. is a California Corporation owned by Arsen and Nick Sarkisian.

As one of the last family owned, full-service solid waste hauling and recycling operations still in existence, NASA strives to provide superior service and competitive pricing in the Los Angeles and Orange County areas.

Legal Name and Address
The legal status of NASA Services, Inc. is a California Corporation owned by Arsen, Nick and Elizabeth Sarkisian. The corporate address is 1100 S. Maple Ave., Montebello, CA 90640.

Legal Entity
The legal entity that would submit financial statements is NASA Services, Inc., a California Corporation, which was incorporated in 2006.

Number of Years in Business
NASA has been in business for 70 years.

Names of Owners
The following shareholders all own more than 10% of the stock:

Arsen Sarkisian, President & CEO
Nick Sarkisian, Vice President & CFO
Elizabeth Sarkisian, Treasurer

10 Names of Officers
Arsen Sarkisian, CEO
Nick Sarkisian, Vice President
Elizabeth Sarkisian, Treasurer
Corporate Headquarters
NASA Services, Inc.
1100 South Maple Avenue Montebello, CA 90640
Phone: 888-888-0388
NASA owns and maintains multiple operating facilities, including truck parking, repairs and maintenance, dispatch, customer service, and bin repair at 1100 S Maple Ave., Montebello, CA 90640. This is a 3-acre facility that has been completely renovated, including the construction of a new state-of-the-art, 12,000 square-foot building.

The facility located at 1100 South Maple Avenue will be used for the following activities:
• Maintenance yard, equipment staging and maintenance of equipment. • Customer service, public relations, billing and franchise administration. • All other operational activities.

NASA is a California-only family owned and operated company that has established itself as a viable asset in an industry stapled by giants. What started as a modest company has matured with unprecedented growth through the relentless effort in becoming a multifaceted service provider.

The core of this company rests in its values that are long-standing traditions of family operated business, carried over from its humble beginnings. All business and operations decisions are made by highly regarded, deeply experienced and industry-seasoned team members who are all based in California and live in many of the communities we serve.

As with any successful company, growth must preserve the ability for a sustainable management and productivity that reflect its core values. Through the years of reinvestment and acquisitions, we have gained valuable insight into the industry by overcoming our limitations. We believe this to be a great contributing factor to our customer satisfaction and a reassurance to our commitments.

The concept of our planet’s stewardships is at the heart of NASA. Family-owned and based on traditional values of uncompromising work quality and community outreach, the company continues to grow as a provider of state-of-the-art waste oversight, as well as top advocate of recycling and conservation.

NASA operates in over 15 cities in Los Angeles and Orange Counties. The company has over 145 employees and operates 125+ collection vehicles. NASA offers comprehensive, customer- designed, waste removal and recycling solutions to commercial and industrial establishments, single family homes, multifamily complexes, and construction and demolition sites throughout the Los Angeles and Orange County areas.

11 NASA’s achievements and future path hinge on both innovation and unmatched quality. The company constantly re-evaluates it strategies, both to improve operations and better serve a diverse client base. From collection and recycling to the transfer of solid waste, NASA’s work adheres to all safety measures, evolving state legislation and environmental guidelines. NASA provides extensive collection services.

D2b. Qualifying Service Experience
NASA provides service to over 5,000 commercial accounts, nearly 100,000 multifamily units and 15,000 single-family residential homes. Our firm currently operates several exclusive or semi- exclusive franchises. The following pages provide the depth and breadth of NASA’s experience and ability to perform.

Exclusive Service Provider, City of Pico Rivera
Serving residential, commercial, city facilities, and roll-off. NASA was awarded a contract with the City of Pico Rivera in March 2012. Services commenced July 2012. At the time, the contract represented a 40% growth for the company. During the 3-month period prior to the commencement of services, NASA was able to design a transition plan that allowed for flawless changeover in service providers. NASA serves nearly 13,000 residential homes a three-cart system for collection of refuse, recycling and organic waste. NASA also collects waste, recyclables and organics from 800 commercial and multifamily accounts. In 2021, NASA commenced an automatic enrollment of both recycling and organics services, and since the end of that year has been 100% compliant with AB 341, AB 1826 and SB1383 collection service requirements. NASA operates four (4) commercial routes, seven (7) residential routes, and one (1) roll-off route in the city.

The contract manager is Victor Ferrer, General Manager Office of Sustainability, 6615 Passons Boulevard, Pico Rivera, CA 90660, 562-801-4437, [email protected], 562-801-4244.

Semi-exclusive Franchise Hauler, City of La Cañada Flintridge Serving residential, commercial, and multifamily accounts. NASA was awarded a semi exclusive agreement in 2012. NASA was the third exclusive franchise awarded in the City, where all residents and commercial accounts previously had the choice and were subscribed to one of the two other haulers. Despite challenging odds of competing with established haulers, NASA currently provides services to nearly 2,000 households and approximately forty commercial accounts. Due to elevated and narrow streets, many of the homes serviced receive single pass and valet services.

The contract manager is Patrick DeChellis, Public Works Director, City of La Cañada Flintridge, One Civic Center Drive, La Cañada Flintridge, CA 91011, 818-790-8882, [email protected] Exclusive Franchise Service Provider, City of Los Angeles recycLA Program, Downtown Los Angeles Zone
Serving approximately 2,500 accounts, including the Los Angeles Convention Center, Crypto.com Arena, L.A. Live, the wholesale Produce Mart, the Floral Mart, the Fashion District, and hundreds of high-profile commercial and multifamily residential accounts. Many of the accounts serviced are multi-tenant high-rise

12 properties comprising over 50,000 residential units and 10,000+ businesses. The recycLA zone serviced is referred to as DTLA. It encompasses an area west of the 5 freeway, north of the 10 freeway, east of the 110 freeway and south of the 101 freeway. The Los Angeles City Council executed the agreement in February of 2017. The transition commenced immediately, and collections of new accounts began July of 2017. This is an exclusive agreement for 10-years with two five-year options to extend. NASA collects 90,000 tons per year from this zone.

NASA’s Contract Manager for recycLA is Michelle Ho, Environmental Specialist, Solid Resources Commercial Franchise Division, LA Sanitation, City of Los Angeles, 1149 S Broadway, Los Angeles, CA 90015, (213) 847-3471, [email protected].

Experience gained from the recycLA contract is unlike any other and has provided a valuable opportunity to work through some of the most difficult and unique situations, all of which have further fine-tuned NASA’s overall service offerings which benefit all jurisdictions. • Many of the subscribers in DTLA have strict space limitations. Some of the locations have no bins and require that trash is manually moved from many floors above or below ground level. Other locations require scouting bins from blocks away, while others require access to bins located behind multiple gates and obstacles. One location requires the bins be moved from an area which is only accessible through the hallways and front entrance of a high- profile multi- family complex requiring the placement of a special carpet during each service. The uniqueness of DTLA has necessitated that every account receives an in-depth job walk to creatively look for ways to co-locate trash and recycling. In some cases, working with the City code enforcement is required because new subscribers have no place for containers. Oddly enough, there are business locations in DTLA that have less than 50 square feet of total space. NASA has risen to the challenge of working with all businesses to assist identify solutions that ensure compliance with trash and recycling mandates. • Illegal hauling is very problematic in DTLA, more so than any other zone in Los Angeles.

Many of the illegal haulers have resorted to stealing NASA bins and painting bins the same colors so that they go unnoticed. NASA has had to meticulously track all accounts and compile information which the City of Los Angeles can use to ensure that businesses comply. NASA regularly works with code enforcement on these issues. • Illegal dumping is another critical issue in the DTLA area. In some areas where there are many small businesses and high homeless populations, the issue of illegal dumping is extraordinary. There have been cases where the amount of illegal dumping is the equivalent to multiple roll-off boxes worth of materials. Business owners will pay homeless dwellers small amounts of money to take trash and move it to popular dump areas. NASA has worked closely with the City to identify problematic areas. NASA has provided photo documentation of which stores have contributed to the problems and has followed up to get the non-complying businesses subscribed. NASA continues to show its commitment to working alongside the City in mitigating these problems by participated in working groups to come up with strategies for improvement.

Exclusive Service Provider, City of Glendale Zone D
Serving commercial, multifamily and city facilities. NASA was selected as one of four exclusive haulers in the new citywide franchise system which launched in 2021. NASA’s zone serves over

13 1,400 accounts in the Southeast region of the City. This transition provided unique logistics in that there were accounts serviced by several permitted haulers as well as city municipal trucks. Aside from the limited billing information from the City of Glendale utilities department, there was relatively no billing, contact, or access information, and even limited information on service levels and equipment in place.

NASA deployed several field reps to perform in-person visits to each account to collect pertinent information and photos. Following the roll- out, NASA commenced a citywide SB 1383 implementation process resulting in 100% of accounts being enrolled in both recycling and organics collections.

The contract manager is Hourik Hayrapetian, Senior Administrative Analyst, Public Works City of Glendale, 548 W. Chevy Chase Drive, Glendale, CA 91204, 818-550-4320, [email protected]
Additional Cities/Jurisdictions NASA Currently Serves
In addition to the franchises noted, NASA also serves the following jurisdictions:
• City of Burbank
• City of Commerce
• City of El Segundo
• City of Irvine
• City of Montebello
• City of Pasadena
• City of Santa Monica
• City of Torrance
• City of Vernon
• Los Angeles County

14 D2c. Disciplinary or Investigative Actions
NASA has not had any disciplinary or investigative action, including audits, in the past five (5) years conducted by any professional body or local, state, or federal branch of government.

D2d. Litigation
NASA has not been subject to any litigation or legal actions in the page five (5) years.

15 E. Qualifications of Proposed Staffing and Organization

NASA proposes to maintain a dedicated project office within the City of Fullerton to serve as the local base of operations for outreach and field staff. While corporate administration and support functions will continue to operate from NASA’s headquarters in Montebello, located less than 14 miles away, the on-site Fullerton office will house field supervisors, outreach personnel, and the project lead assigned to this contract.

This local presence provides several key advantages:
• Enhanced Responsiveness: Staff located within city limits can respond quickly to service needs, community requests, or City-directed initiatives, minimizing response times and improving overall service quality.
• Stronger Community Connection: A local office fosters greater visibility and accessibility, allowing residents, businesses, and City representatives to easily communicate with on-site staff for outreach events, education, or issue resolution. • Operational Efficiency: By positioning personnel near collection routes and service areas, NASA can optimize fleet deployment, reduce travel time and emissions, and increase productivity.

16 • Local Economic Benefit: Establishing a Fullerton office contributes to the local economy by creating jobs within the community and supporting nearby businesses. • Together, these benefits ensure that NASA’s operations are embedded within the community, promoting collaboration, accountability, and exceptional customer service for the duration of the contract.

E1. Key Personnel
NASA’s key employees and contractors bring decades of collective experience in solid waste collection, recycling, and related municipal services. As an independently operated company, NASA provides its staff with exposure to a wide range of operational tasks and projects, ensuring a deep understanding of all aspects of the business. Most employees are cross-trained across multiple departments, enabling operational flexibility and seamless coordination. This integrated structure fosters communication and teamwork among departments, ensuring alignment of goals and efficient project management.

If awarded the contract, NASA will expand its workforce to meet the City’s service needs. New employees will receive comprehensive training under the supervision of seasoned leaders who have collectively managed several successful citywide service transitions. All contract personnel will operate from NASA’s corporate headquarters at 1100 S. Maple Avenue, Montebello, California 90640. The company maintains robust internal controls and oversight systems that allow for effective monitoring of key functions and consistent quality assurance across all service areas.

The following pages provide information on the proposed project management staff and key personnel.

17 E2. Organization Chart

Arsen Sarkisian
President
Jack Topalian
General
Manager
Judi Gregory
Outreach
(SUB)
Zero Waste
Outreach
Reporting &
Compliance
Lan Ly
Office Manager
Billing
A/R
Data Mgmt
John Halladjian
Director of
Operations
Chuck
Sousamian
Fleet Manager
Facilities
Fleet Services
Erik Pulatian
Asst Op Mgr.

Route
Management
& Drvers
Customer
Service
Dispatch
Nick Sarkisian
Vice President

18 E3. Project Management
Jack Topalian will serve as the Contract Manager and oversee the day-to-day operations and project deliverables. The following table provides key project management and the roles they will serve in the execution of the contract.

E4. Resumes
The following pages provide resumes of the key project management team.

Name & Firm Yrs.

Exp Experience / Tasks Assignments

Arsen Sarkisian
President and CEO 40+
Contract Oversight and Executive Management
Provides strategic leadership and oversight for all company operations and contract execution. | Ensures full compliance with municipal, state, and environmental requirements. | Directs company growth initiatives, financial management, and organizational planning. | Secures financing for major equipment acquisitions and infrastructure expansion.| Oversees long-term budgeting, investment strategy, and executive performance.

Arsen has over four decades of experience owning and operating NASA Services, guiding the company’s evolution into one of Southern California’s most technologically advanced and service-driven waste management providers.

Nick Sarkisian
Vice President and
COO
40+
Operations Leadership and Fleet Management
Directs all field operations, routing logistics, and driver supervision. | Ensures safe, efficient, and compliant collection and recycling services across all service areas. | Oversees equipment purchasing, maintenance scheduling, and fleet modernization initiatives. Manages operations staff and departmental training. | Implements safety programs and ensures adherence to OSHA and DOT regulations.

Nick has over four decades of experience owning and operating NASA Services, overseeing all operational functions that uphold the company’s reputation for reliability, safety, and performance.

Jack Topalian
General Manager 40+
Contract Administration and Service Delivery
Oversees contract performance, service quality, and personnel management across divisions. | Serves as the primary liaison for municipal partners, including the County and City of Los Angeles. | Manages route transitions, project deliverables, and customer service operations. | Monitors compliance metrics, reporting accuracy, and staff productivity. | Coordinates with executive leadership to ensure contract goals and service standards are met..

Jack brings four decades of waste industry experience and has been with NASA Services for more than two decades, leading operational and contractual excellence.

John Halladjian
Director of
Operations
25+
Operations Management and Safety Compliance
Manages daily operational performance and service execution across all collection divisions. | Oversees maintenance, fleet coordination, and facility operations. | Leads the company’s safety and training initiatives to ensure regulatory compliance and staff readiness. | Implements operational efficiencies to support sustainability and route optimization goals.

John has over three decades of experience in the waste management industry and has served with NASA Services for nearly two decades, driving consistency, efficiency, and safety in all aspects of field operations.

19 20

21 22

23 E5. Additional Key Personnel and Subcontractors
The size and scope of services provided by NASA require a large supporting team of personnel and subcontractors that provide vital expertise to the daily operations. The NASA Services project team brings together a highly experienced group of professionals with decades of combined operations. Our leadership and field personnel have successfully managed numerous citywide collection transitions, route conversions, and service expansions across Southern California.

Each member of the team contributes specialized knowledge in areas essential to contract success, including collection logistics, fleet operations, customer service, safety compliance, and SB 1383 program implementation. Many of our key employees have spent their entire careers in the waste management industry, developing strong technical and regulatory understanding of local, state, and CalRecycle requirements.

NASA’s management structure encourages collaboration among departments, ensuring that operations, maintenance, customer service, and administrative staff work cohesively to maintain service quality and responsiveness. The team’s collective experience enables us to deliver reliable, efficient, and environmentally responsible waste collection services that meet—and often exceed—municipal expectations.

Name & Firm Yrs.

Exp Experience / Tasks Assignments

Erik Pulatian
Assist Ops. Manager 20
Operations management assistant
Oversight and training of the route managers, dispatch services, and customer service. | Route service locations. Monitor special requests and logistics.

Erik has over two decades of experience in the industry and has been with NASA for 4 years.

Chuck Sousamian
Fleet Manager 50
Fleet management
Oversee the fleet maintenance activities which include all vehicle inspections, routine maintenance, and major repairs. | Monitor bin repairs, cleaning, and maintenance operations.

Chuck has 50 years in the industry and has been with NASA for five years.

Lan Ly
Office Manager

28 Office management
Create accounts and information systems capable to track all customers, levels of service, days of service, cost, and other pertinent customer data. | Perform accounting and billing operations.

Lan has nearly three decades of experience in the industry and has been with NASA for nearly two decades.

Nelissa Montes
Customer Service
Supervisor
8 Customer service
Oversee customer service staff. | Monitor input of daily route tickets. | Review customer logs for extra services. | Monitor contamination records.

Nelissa has been with NASA for nearly a decade.

Tomas Ochoa
Route Supervisor 33
Route and driver supervision
Prepare daily route logs. | Monitor driver performance. | Review driver reports of non-collection and contamination. | Assist with back -up collections. | Monitor equipment deliveries.

Tomas has over three decades of experience in the industry and has been with NASA for nearly two decades.

Ray Perez
Route Supervisor 35
Route and driver supervision
Prepare daily route logs. | Monitor driver performance. | Review driver reports of non-collection and contamination. | Assist with back -up collections. | Monitor equipment deliveries.

Ray has over three decades of experience in the industry and has been with NASA for over three decades.

24 Our project team’s proven record of on-time start-ups, smooth transitions, and exceptional customer satisfaction demonstrates the expertise and commitment necessary to ensure the successful execution of this contract.

Field Supervisors
The route and field supervisors work one-on-one with drivers to provide direction and oversight.

The route supervisors monitor collection routes to ensure proper routing and efficiencies. The supervisors regularly audit routes for consistency with the information contained in the computer system. They also monitor for correct service sizing and collection type, including the implementation of recycling services. The supervisors are the first line of response for customers with service-related issues.

Current Employee Workforce
The NASA team includes over 145 employees. A substantial number of additional employees will need to be hired in conjunction with this contract to sufficiently provide the required services.

Subcontractors
The majority of work performed under this contract will be operational in nature and carried out by NASA Services’ in-house staff. To complement these efforts, NASA has partnered with Go2Zero Strategies (Go2Zero) to lead SB compliance, education and outreach, data tracking, content development, and reporting components of the program.

NASA maintains a long-standing and successful working relationship with Go2Zero going back over twenty years. Go2Zero is a trusted subcontractor that provides specialized Zero Waste outreach, education, and compliance support. Go2Zero is an independent consulting firm that focuses exclusively on sustainability and solid waste reduction strategies for jurisdictions, businesses, and communities throughout California. The firm is a certified Woman Business Enterprise (WBE), Small Business Enterprise (SBE), SBE-Public Works, Community Business Enterprise (CBE), Local Small Business Enterprise (LSBE), and Veteran-Owned Business.

Go2Zero’s expertise in SB 1383 compliance is widely recognized across the State. The firm currently supports dozens of municipalities in meeting the comprehensive requirements of the legislation, including recordkeeping, inspection programs, edible food recovery coordination, and capacity planning.

Under this contract, Go2Zero will lead all client-facing outreach activities, including:
• Right-sizing of services and container configurations • Waiver assessments and compliance inspections
Department Current # of
Additional
Employees New Hire
Administration & Management 12 0
Office Clerical, Dispatch, and Field Representatives 10 4 Operations (drivers, helpers, foremen, & supervisors) 110 40 Mechanic Shop 16 2
TOTAL 148 46

25 • Route reviews and contamination monitoring
• Business-to-business outreach and technical assistance • Edible food generator assistance and recordkeeping support In addition, Go2Zero will provide assistance with reporting, documentation, and ongoing compliance tracking and participate in coordination with City staff. Their involvement will ensure that the City’s SB 1383 recordkeeping and reporting requirements are efficiently managed while minimizing the City’s administrative burden.

To support project implementation, NASA will assign four field staff during the transition period, followed by one full-time staff member dedicated to day-to-day contract management. Go2Zero will supplement this team with a part-time field lead, compliance project manager, and compliance liaison to assist in meeting all deliverables and reporting obligations.

As the lead developer of the SMART1383 system, Go2Zero staff are uniquely qualified to manage and maintain the City’s compliance data. Their team will ensure that all records are current, accurate, and available for City review in alignment with SB 1383’s recordkeeping requirements.

Cory Oskardmay
Go2Zero VP of Business
Operations

Madeline Tully
Go2Zero Project Lead

Monica Nguyen
Outreach Specialist

TBD
Outreach Specialist

Field outreach

26 Go2Zero’s relevant experience includes work with:
• Los Angeles County Smart Gardening Program
• Long Beach Unified School District
• Vallarta Supermarkets
• Cities of Lancaster, Culver City, Ontario, South Gate, Moreno Valley, Palmdale, Glendale, Pico Rivera, and others
• Subcontracts supporting clients such as Los Angeles County Smart Business Program, City of Oceanside, San Gabriel Valley Council of Governments, University of Southern California, LA Metro, and Los Angeles Sanitation Edible Food Outreach.

This partnership between NASA Services and Go2Zero Strategies combines operational strength, compliance expertise, and technology-driven management, ensuring a comprehensive and well- coordinated approach to meeting all City and State waste diversion and reporting objectives. The following pages provide resumes of key Go2Zero staff that will be assigned to this project.

27 28

29 30

31 F. Resources and Equipment

NASA has the equipment, expertise, and financial strength to provide all required services as requested in the RFP. NASA proposes to utilize new equipment to fulfill the contractual obligations. Additionally, while existing staff will perform primary roles of the contract, new staff needed for outreach, driving, and other roles will be hired as a result of a contract.

This section will provide a detailed description of the proposed resources to be used in fulfilling this contract, including:
• Fleet
• Containers
• Disposal and processing facilities
• Education and outreach programs
F1. Containers
F1a. Cart Specifications
Initially, NASA will be purchasing 90,000 carts for roll-out of the contract. All carts will be new and meet the highest industry standards for performance. Carts will be purchased from Sierra Container.

Sierra Container Group Refuse Carts
Using “lessons learned” from the field and consulting with operations and container management experts, Sierra Container Group applied this knowledge to the design of its residential roll-out carts. All Sierra containers are ANSI compliant and tested, and are RFID friendly with supporting systems. Sierra has incorporated a due diligence approach to create a design that works best with current automated lifting systems and has paid close attention to key wear areas. Their design also efficiently cubes on trucks, saving freight
dollars for our customers while reducing your
carbon footprint.

Sierra offers 96, 65, 32-35, and 21-gallon
curbside containers as well as 2,3 & 4-yard
plastic commercial containers.

The following section will provide details on
the containers proposed for use in
conjunction with this proposal, both
residential carts and multifamily bins.

32 Proposed Bin and Cart Colors
The following colors are proposed for use throughout the City to comply with SB 1383. • Residential Refuse Cart: Black
• Residential Recycling Cart: Blue
• Residential Organics Cart: Green
• Multifamily Trash Bin: Black
• Multifamily Recycling Bin: Blue
• Multifamily Organics Bin: Green
All containers that will be used in conjunction with this contract will be brand new. This will ensure that customers have clean, high functioning containers at the start of service. NASA will repair or replace any damaged bin, lids, or wheels within 48 hours of notification of the customers.

Cart Hot Stamping
All carts will be hot stamped with the following information:
• City name and logo on left and right side of cart
• Franchises name and phone number on front of cart.
• Graphic and description of materials to be placed in container. • Unique serial number.
• Warning that the disposal of unpermitted and universal waste is prohibited. • Four languages, including: English, Spanish, Armenian, and Chinese.

The following pages have samples of proposed cart hot stamps and bin labels.

33 Cart Specifications – Recycled Content
The new Sierra carts will contain at least 30% post-consumer high density polyethylene recycled content.

Sierra’s Universal System Design carts are available in several gallon capacities to handle all types of recycling or waste disposal programs. We have carts that work with standard bar -lock lifters or automated grabbers. All sizes and designs come from one source, offering the superior quality you expect from Sierra.

34 Cart Maintenance
All carts and bins that will be used in conjunction with this contract will be brand new. Carts come with a 10-year warranty.

New carts and bins will ensure that residents have clean, high functioning containers at the start of service. NASA will repair or replace any damaged bins and/or carts within 48 hours of notification of the clients. Residents will be responsible for the ongoing cleanliness of their carts.

Bin Labeling
Bins will also include detailed use instructions in the form of applied labels. These labels are UV coated to protect against fading, and easily wipeable. Samples of proposed labels are provided for context.

B
I
N

D
E
C
A
L
S

35 F1b. Front Load and Roll-off Bins
NASA will both purchase new and refurbish front load and roll-off containers to fulfill the requirements of the contract.

Bins conform to standard industry sizes and measurements. Front loader bin construction includes:
• 12-gauge pan bottom
• 14-gauge side walls
• Corrugated front and back
• Side or bottom tunnels
• Solid weld inside
• Interior rust inhibitive primer
• Exterior alkyd enamel paint
• Double or single wall plastic lids
• Identification welded
• Bin handle
Roll-off box construction includes:
• 10-gauge Floor
• 12-gauge sides
• 1/4 push plates
• 1/4 rub rail
• Gussets 12” o.c.
• 1/4 top rail (to prevent box from bowing)
The following colors will be used throughout the City to comply with SB 1383.

Refuse Carts & Bins: Black
Recycling Carts & Bins: Blue
Organics Carts & Bins: Green

36 F2. Collection Vehicles
NASA will be purchasing new vehicles to be utilized throughout the City. The new residential and commercial fleet will be deployed at the commencement of services. NASA’s fleet is near-zero emissions and uses 100% RNG.

As part of this contract, NASA will provide the City with RNG credits for all vehicles utilized under this contract to count toward the City’s Annual Recycled Organic Waste Procurement target. We estimate approximately 350,000 DGEs of RNG, which is the equivalent of 17,000 tons of mulch available to count toward the annual ROWP target.

F2a. Vehicle Maintenance Standards
NASA’s vehicles meet all AQMD compliance standards. NASA’s fleet is equipped with Samsara telematics technology that enables predictive maintenance, AI diagnostics, and driver behavior monitoring. This system allows NASA to proactively manage vehicle performance and enhance safety through real-time alerts. Combined with our clean CNG fleet, this integration minimizes emissions and supports the City’s sustainability goals.

37 Each vehicle’s digital maintenance history is tracked within Samsara, covering oil, transmission, overhead, hydraulic, differential, coolant, power steering, and fuel services. The platforms’ automation provides managers and mechanics with live dashboards to schedule and log preventative maintenance
NASA vehicles are washed and subject to an (18) point inspection daily, prior to departure and subsequent to arrival. This minimizes any unforeseen complications and assures the safety of our drivers as well as others on the road. In addition, a more rigorous inspection is conducted every 90 days and an annual overall assessment is made to sustain the integrity of all vehicles. All efforts are geared toward providing an immeasurable service to customers that continue to expect higher standards.

To ensure that NASA trucks get the best fuel economy, the following procedures will be in place:
• Make sure that tires are always at correct air tire pressure. • Route stops in close proximity.
• Avoid excessive braking and fast acceleration.
• Observe the speed limit.
• NASA uses Nitrogen in its tires. Nitrogen maintains proper air pressure better than air, ensuring safe driving conditions.
• NASA is committed to well-monitored route auditing. This is another crucial aspect of reducing truck traffic, vehicle emissions and air pollution.

Scheduled Vehicle Maintenance
Regular monthly maintenance includes: greasing truck suspension, drive shafts, and all moving parts on the body. Hours are logged to monitor engine, transmission, and rear end fluid. Additional services are provided as needed. In addition, a more rigorous inspection is conducted every 90 days which includes inspecting the trucks top to bottom. If brakes are needed, they are installed with top-of-the-line anti-lock disc braking systems at every brake repair.

38 39

Technology / Innovative Programs
NASA uses onboard technology to dramatically improve the customer experience. The utilized technologies allow for NASA dispatch to track all routes in real-time. Dispatch can monitor the time of collection or estimated time of arrival. All collection issues are logged and reported in real- time. Customers are contacted to inform of issues such as blocked access, overweight bin, or other issues that arise.

Drivers utilize a tablet to record each customer account. Each pick-up is recorded with both video as well as through bin loading mechanisms enabled when the truck arms engage. Videos are maintained for reference. When an exception is noted that doesn’t allow the bin to be emptied the video monitoring does not commence; therefore, in these instances a still photo is taken. During the route, Dispatch can send added stops and extra pick-ups to the drivers. All information is recorded in real-time in a cloud-based service which is accessible by NASA personnel.

NASA’s operations are fully integrated with Samsara technology across our 125+ vehicle fleet.

Each vehicle is equipped with AI-driven telematics, GPS tracking, and camera systems that provide multi-angle visibility for bin verification, contamination detection, overweight monitoring, and safety compliance. The existing system meets the minimum (ping frequency of occurrence that GPS data is received from the Vehicle) of at least every one minute for fully automated Collection and at least every ten seconds for other Collection Vehicles, when within the Service Area. Through Samsara, footage and data insights are available to support City compliance, customer service verification and continuous improvemet across all operations.

Onboard Technology Driver’s Screen

40 F3. Disposal and Processing Facilities
NASA proposes to utilize Orange County operated disposal facilities for landfill of all material, but is also providing guarantees for alternative disposal as noted in the attached capacity guarantee letters under Section K.

F3a. Primary Disposal
NASA proposes to use the following facilities for primary disposal of each stream. • Solid Waste: Orange County Landfill System
• Mixed Recyclables: Universal Waste Systems
• Mixed Organics: Tierra Verde Industries
• C&D Debris: Stanton C&D Recycling Facility and Madison Materials F3b. Alternate Disposal
As a backup for disposal of all streams, NASA has selected Universal Waste Systems, a locally- owned and based company providing acceptance of mixed solid waste, recycling and organics. A formal capacity guarantee letter is provided in Section K.

F3c. Facility Processing and Diversion Information
Green Waste Processing
NASA will use Tierra Verde Industries organic and green waste facility as the primary disposal site for all organic materials. The facility is located in Irvine and has a 3,000 tons per day capacity. As part of this proposal, Tierra Verde has committed to set aside 1,500 tons per day for the City of Fullerton.

As a back-up, the organic waste collected in the green container from residential and commercial generators will be processed and sorted at the receiving facility into two fractions: 1) green waste, yard waste, wood waste; and 2) food waste and food soiled paper. The sorted fraction will then be transported to facilities for processing. The first fraction containing green, yard, and wood wastes will be delivered to the UWS-owned Greenwise Soil Technologies compost facility in South Gate.

Green Material Processing
Facility name & address Tierra Verde Industries EcoCentre 8065 Marine Way, Planning Area 51
Irvine, CA 92618
Owner / Operator Tierra Verde Industries
7913 Marine Way, Bldg 96 P.O. Box 279
Irvine, CA 92650-0279
Phone:(949) 551-0363
CalRecycle SWIS # 30-AB-0403
Material processed Green material, wood waste, food waste, food soiled paper

41 The facility has a maximum permitted capacity of 250 tons per day and provides a local in town outlet for the organic green waste from the City.

Material delivered to Greenwise will be screened through a series of devices, size reduced, composted and blended in order to make a rich soil amendment available for the commercial market. UWS through its many end-use markets (Moon Valley Nursery, Kellogg’s and Bandini) to name a few. Per AB 1594 no material will be landfilled or used as alternative daily cover (ADC).

The residuals and small fractions from the compost process will take to a landfill for disposal.

Green Material Processing
Facility name & address Greenwise Soil Technologies
10120 Miller Way
South Gate, CA 90280
Owner / Operator (a) Landowner:

City of South Gate
8650 California Ave.

South Gate, CA 90280
(213) 563-9531
(b) Facility owner/operator:

Greenwise Soil Technologies
9016 Norwalk Blvd.

Santa Fe Springs, CA 90670
(562) 806-6366
CalRecycle SWIS # 19-AA-1064
Material processed Green material, wood waste
Estimated diversion rate Residential GREEN Container diversion (98%).

42 Organic Waste Processing
The remaining fraction of the organic stream comprised of food waste and food soiled waste will be transferred to the 24th Street High Diversion Facility located in Los Angeles for processing. At the 24th Street facility, the source separated organic material will be processed through the OREX-500 for separation of the organic material from the non-organic waste. Once the organic fraction is
separated, it will be delivered to the Anaergia Bio-Energy facility in Rialto for further conversion into renewable natural gas (RNG) and as an organic rich fertilizer. This proposed program will yield a diversion rate of approximately 85 to 90% of the organic material.

Organic Waste Processing
Facility name & address
UWS 24th Street Facility
2460 E. 24th Street
Los Angeles, CA 90016
Rialto BioEnergy Facility
503 E. Santa Ana Ave.

Rialto, CA 92376
Owner / Operator UWS
(a) Landowner:

City of Rialto
150 S. Palm Ave.

Rialto, CA 92376
(909) 820-2525
(b) Owner / Operator
Anaergia, Inc.
5780 Fleet Street, Suite
310
Carlsbad, CA 92008
(760) 436-8870
CalRecycle SWIS # 19-AA-1251 36-AA-0446
Material processed Food Waste and Soiled Paper Food Waste and Soiled Paper Capacity guarantee UWS will guarantee adequate tonnage capacity for the City of South Gate to service the proposed franchise agreement.

Estimated diversion rate 85% - 90%

Source-Separated Recyclable Processing
The source separate or commingled recyclable materials collected in the BLUE container from residential and commercial generators will be delivered to the UWS material recovery facility (MRF) in Santa Fe Springs. Here recyclables are sorted, consolidated and shipped to market through a state-of-the-art MRF complete with optical sorters, robotic arms and mechanical separation.

43 Source-Separated Recyclable and Mixed Waste Processing Facility name & address Universal Waste Systems, Inc.
9010 and 9016 Norwalk Blvd.

Santa Fe Springs, CA 90670
Owner / Operator Universal Waste Systems, Inc.
9010 and 9016 Norwalk Blvd.

Santa Fe Springs, CA 90670
CalRecycle SWIS # 19-AA-1140
Material processed Municipal Solid Waste (MSW), Source-Separated and Commingled Recyclables and Transfer of material.

Capacity guarantee UWS will guarantee adequate tonnage capacity for the City to service the proposed franchise agreement.

Estimated diversion rate (a) Residential source-separated mixed recyclables (85%) (b) Commercial source-separated mixed recyclables (85%) (c) Commercial source-separated OCC (98%)
(d) Mixed Waste Processing (25 to 35%)

F3d. Construction and Demolition Debris
Stanton C&D Recycling Facility
CR Transfer and Material Recovery Facility is one of the facilities that will be used for processing construction & demolition materials as well as bulky items.

UWS Transfer Facility
Facility name & address Universal Waste Systems, Inc.
9010 and 9016 Norwalk Blvd.

Santa Fe Springs, CA 90670
Owner / Operator Universal Waste Systems, Inc.
9010 and 9016 Norwalk Blvd.

Santa Fe Springs, CA 90670
CalRecycle SWIS # 19-AA-1140
Material processed Municipal Solid Waste (MSW), Source-Separated and Commingled Recyclables and Transfer of material.

Capacity guarantee UWS will guarantee adequate tonnage capacity for the City to service the proposed franchise agreement.

44 Madison Materials
Madison Resource Recovery Facility a premier public disposal facility operating since 2002. Madison Materials is based on specially designed, high technology machinery to recover more than 75% of all the materials delivered to it.

Construction and Demolition Debris Material Processing
Facility name & address Stanton C&D Recycling Facility
11232 Knott Ave.

Stanton, CA 90680
Owner / Operator CR Transfer, Inc.

P.O. Box 125
Stanton, CA 90680
Phone:(714) 826-9049
CalRecycle SWIS # 30-AB-0462

Material processed Mixed construction and demolition
Estimated diversion rate 65%+
Construction and Demolition Debris Material Processing
Facility name & address Madison Materials, Inc.
1035 East Fourth Street
Santa Ana, CA 92701
Owner / Operator Madison Materials, Inc.
1035 E 4th Street
Santa Ana, CA 92701
Phone:(714) 664-0159
CalRecycle SWIS # 30-AB-0386
Material processed Mixed construction and demolition
Estimated diversion rate 75%+

45 e-Recycling of California
7230 E Petterson Lane, Paramount, CA 90723 - Phone: (800) 795-0993 e-Recycling of California’s core
business is end-of life
recycling of used electronics.

ERC uses a combination of
manual and mechanical
processes to carefully
dismantle electronic waste
into marketable byproducts for
remanufacturing closed loop
recycling. ERC employs environmentally conscientious processors dedicated to zero waste. ERC recycles over seventy million pounds of electronic waste annually and is committed to the safe and environmentally sound dismantling of all electronic waste for their employees, clients, and community. e-Recycling also receives and processes bulky white goods for recycling.

46 F4. Education and Outreach
Education and outreach is the cornerstone for success of both State-mandated program compliance as well as a vibrant and successful collection system. NASA’s outreach team will work diligently to educate and assist residents and businesses throughout the term of the agreement.

Educational programming will include a myriad of approaches. To assist residents and businesses with the transition to the new collection system, the following approach will be implemented.

1. It’s coming postcard and brochure

2. Pre-rollout account right-sizing and assessment / waiver assessments

3. Cart/bin tags applied to every container during delivery

4. Robust social media campaign

5. Online digital guidance

6. In-person and online training for commercial businesses

7. Townhall meetings for residents

8. Monitoring and feedback
To achieve full compliance with California Senate Bill 1383 (SB 1383), all residents and commercial businesses within the City will have access to, and participate in, a three-container solid waste collection program. This program includes:
• Refuse (trash) – non-recyclable materials
• Recyclables – paper, cardboard, glass, plastics, and metals • Organics – food scraps, food-soiled paper, and green waste The following outreach strategy is designed to ensure a smooth transition to the new collection system, promote proper sorting behavior, and build long-term participation across all sectors.

1. “It’s Coming” Postcard and Brochure Campaign
Prior to rollout, all residential and commercial customers will receive an “It’s Coming!” postcard and informational brochure introducing the new 3-container system. • The postcard will highlight the upcoming transition, service start date, and key program benefits.
• The brochure will include container color guides, sorting instructions, a list of acceptable and unacceptable materials, and SB 1383 regulatory information. • Materials will be distributed in English and Spanish, with additional languages available upon request.

47 • Digital versions will also be made available on the City’s website and social media channels.
• This early outreach ensures customers are aware, prepared, and understand what to expect before the transition begins.

2. Pre-Rollout Account Right-Sizing and Waiver Assessments Prior to container delivery, field staff and outreach teams will conduct a comprehensive review of customer service levels to ensure containers are appropriately sized based on waste generation. • Right-sizing assessments will confirm proper service levels and container quantities for both residential and commercial accounts.
• Waiver assessments will be performed for businesses that may qualify for de minimis or physical space waivers, as allowed under SB 1383.
• Each customer interaction will be documented and recorded in the SMART1383 system to support recordkeeping and reporting requirements.

This process will ensure operational efficiency, compliance, and cost-effectiveness for all participants.

3. Cart and Bin Tagging During Container Delivery
When new containers are delivered, color-coded cart and bin tags will be affixed to each container.
• Tags will provide simple visual guidance on what materials belong in each bin.
• Information will include QR codes linking to digital sorting guides and City resources.
• Delivery staff will leave a door hanger at each service location confirming delivery, explaining the new system, and reminding customers of the collection start date.

48 4. Robust Social Media and Digital Campaign
A targeted social media outreach campaign will run throughout the transition period to maintain visibility and engagement.
• Campaigns will feature sorting tips, reminders, short educational videos, and infographics.
• Messaging will be tailored for Facebook, Instagram, Nextdoor, and other platforms and cross-posted to the City’s website. • Paid advertising will be used to reach key demographics and promote City-sponsored events.
• All materials will align with the CalRecycle SB 1383 public education requirements, ensuring consistency with state messaging and branding.

The goal is to make information accessible, engaging, and ongoing well after the rollout.

5. Online Digital Guidance
NASA’s educational approach is supported by our digital platforms. • The WasteWise Interactive Sorting Guide provides
residents with quick, visual guidance on what
belongs in each bin, black, blue, or green, and flags
hazardous items requiring special handling.
• This feature integrates into our Customer Portal and
upcoming Mobile App to reinforce ongoing
education and proper sorting behavior.
• Campaigns will feature sorting tips, reminders,
short educational videos, and infographics.

6. In-Person and Online Training for Commercial Businesses Commercial businesses and multifamily property managers will be invited to participate in in- person or virtual training sessions led by Go2Zero Strategies and NASA outreach staff. • Trainings will cover sorting requirements, contamination reduction strategies, edible food recovery (Tier I and II generators), and recordkeeping expectations. • Customized sessions will be offered for different business sectors (e.g., restaurants, schools, property management).
• Attendees will receive digital toolkits including printable signage, service guides, and compliance checklists.

49 Participation will be tracked, and records will be maintained to demonstrate compliance with SB 1383 Article 12 requirements.

7. Resident Townhall Meetings and Community Events
To promote transparency and community involvement, townhall meetings will be scheduled in advance of and following rollout.
• Sessions will be held in multiple locations and
online to ensure accessibility.
• Presentations will include program details,
benefits, and Q&A opportunities.
• Staff will attend community events (e.g.,
sustainability fairs, farmers markets) to distribute
information and answer questions directly.
• Distribution of free kitchen food scrap buckets.

These meetings will strengthen public understanding and create opportunities for residents to share feedback and concerns in real time.

8. Ongoing Monitoring and Feedback
After rollout, NASA and Go2Zero staff will conduct regular monitoring and feedback activities to evaluate program success and maintain compliance.
• Route reviews and contamination monitoring will be performed per SB 1383 requirements.
• Follow-up education will be provided to accounts demonstrating high contamination levels.
• Data from inspections, outreach, and route audits will be entered into the SMART1383 recordkeeping platform for reporting to City staff and CalRecycle. • Quarterly evaluation reports will summarize outreach efforts, feedback trends, and recommended adjustments.

This continuous improvement process ensures that the program remains effective, compliant, and responsive to community needs.

Through this comprehensive Education and Outreach Plan, NASA Services and Go2Zero Strategies will ensure that all City residents and businesses are fully informed, properly trained, and actively participating in a compliant three-container collection system. The coordinated effort between City staff, NASA, and Go2Zero will support a successful transition, sustained compliance, and measurable progress toward California’s Zero Waste and climate goals

50 G. Safety Record
NASA maintains extensive employee safety and equipment safety records, and provides safety programs in every aspect of operations.

G1. Protocols, Records, and Procedures
The following provides an overview of practices and policies. All documents are available for the City to review, upon request.
• Organization Training and Health and Safety Programs
o NASA Safety Health Policy/Injury & Illness Prevention Plan o NASA Safety Handbook
o NASA Emergency Response Guidelines
• Employee response to hazardous waste
o NASA Unpermitted Waste Screening Protocol
o NASA Hazardous Waste Handling Protocol
o NASA Truck Hot Load Procedures
• Employee manuals
o NASA e-Waste Training
o NASA Workplace Violence Prevention Plan
o NASA Employee Handbook
• Safety Records and Inspections
o Inspection Logs

51 G2. Driver and Helper Training
All NASA drivers are supported by AI-integrated monitoring systems that identify training opportunities and encourage safe, compliant driving habits. Safety data from Samsara is reviewed during monthly safety meetings to improve driver performance and reduce incidents. The proactive safety approach strengthens accountability and ensures continuous improvement in compliance and training.

As part of the onboarding process while recruiting and hiring drivers and helpers, each applicant will go through a rigorous testing and training process. Driver training takes approximately four weeks to complete. The following outlines the primary components of driver training.

1. CAL-OSHA training

2. HAZWOPER screening training

3. Customer service and notification procedure training

4. Vehicle and equipment operation and maintenance

5. Technology training

6. Other safety and job requirement related training

7. Drug and alcohol screening and related training

8. Recycling & Zero Waste training (shortened version of Zero Waste Associate training)

9. 2 weeks of in-truck training with supervisor
G3. Claims and Accidents
NASA adheres to a safety-first, zero-incident goal. The following table provides a snapshot of industrial/workman’s comp and automobile accident information.

Year EMR # WC Claims $ WC Claims
Paid
# Auto
Accidents
$ Auto
Claims Paid
2020 .70 1 $9,974 10 $105,014
2021 .75 1 $15,019 12 $148,326
2022 .73 2 $236,238 6 $80,462
2023 .74 1 $21,913 15 $203,842
2024 .61 9 $191,175 9 $41,567

52 H. Ownership and Financial Records
H1. Business Ownership
The legal status of NASA Services, Inc. is a California Corporation owned by Arsen, Nick and Elizabeth Sarkisian. The corporate address is 1100 S. Maple Ave., Montebello, CA 90640. The corporation holds nor owns any subsidiaries or other related companies.

The legal entity that would submit financial statements is NASA Services, Inc., a California Corporation, which was incorporated in 2006.

H2. Financial Records
NASA Services, Inc. produces reviewed financial statements. The three most recent annual financial statements are submitted as confidential attachments to this proposal.

53 I. Insurance Information

I1. Currently Insurance
NASA affirms that they currently have, or will procure, maintain and provide the City of Fullerton with all the required insurance as noted in Section 3.3 of the RFP document. The following certificates provide information on current insurance held by the firm.

54 55

56 I2. Insurance Claims
Please refer to Section G3 for a listing of all workman’s compensation and automobile claims.

These are the only insurance claims paid. Additional information is available upon request.

57 J. References
The following pages present primary references for NASA’s exclusive solid waste franchise agreements, along with a comprehensive list of additional municipal contracts, licenses, and permits authorizing NASA to provide collection services throughout Southern California.

NASA Services has built a distinguished reputation for reliability, regulatory compliance, and exceptional customer service. Our long-term partnerships with multiple jurisdictions reflect our ability to consistently meet and exceed contractual obligations, maintain transparent communication, and adapt to the evolving requirements of California’s solid waste regulations.

The City of Fullerton is encouraged to contact any of the municipalities we currently serve to obtain direct feedback regarding NASA’s responsiveness, professionalism, and commitment to operational excellence. We take great pride in the trust and confidence placed in us by our partner cities and look forward to extending the same high level of service to the City of Fullerton.

58 Reference #1
Steve Carmona
City Manager
City of Pico Rivera
6615 Passons Blvd., Pico Rivera, CA 90660
562-801-4371
[email protected]
Reference #2
Michelle Sue Ho
Environmental Engineering Associate II
LA Sanitation and Environment
Solid Resources Commercial Franchise Division
1149 S Broadway, Los Angeles, CA 90015
213-847-3471
[email protected]

Reference #3
Hourik Hayrapetian
Senior Administrative Analyst, Public Works
City of Glendale
548 W. Chevy Chase Drive, Glendale, CA 91204
818-550-4320
[email protected]

59 Currently NASA is licensed in the following jurisdictions in Los Angeles and Orange County.

City Name Service Period Type of Services Provided
Type of Contract
City of La Cañada-Flintridge
One Civic Center Dr.

La Cañada Flintridge, CA 91011
Jeanette Klein
818-790-8882
2011 to Present Roll-off, Front Load, Rear -loader and side -loader automated. Residential, Multi -Family, (3 cart
system) Commercial, Industrial and Construction.

Waste collection, recycling, C&D and green waste
Franchise Hauler
Contract
City of Montebello
1700 W Victoria Ave
Montebello, CA 90640
Cesar Roldan
323-887-1200
1955 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Non-exclusive
permit system
City of Pasadena
PO Box 7115
Pasadena, CA 91109
Mayra Ruiz-Esparza
626-744-7119
1989 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Non-exclusive
contract/permit
system
City of Santa Monica
2500 Michigan Ave
310-458-8739

1988 to Present Industrial compactor and Construction roll-off services. Waste collection, recycling, C&D
recycling, green waste

Non-exclusive
permit system
City of Torrance
3031 Torrance Blvd
Suzanne Bittner
310-618-5827

1994 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste
Non-exclusive
permit system
City of Vernon
4305 Santa Fe Ave
Vernon, CA 90058
Carla Lopez-Reyes
323-626-1448
1965 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Semi-exclusive
permit system
County of Los Angeles
900 Fremont St.

Alhambra, CA
Sharon Kong
(626) 458-3533
1955 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Non-exclusive
franchise
City of Burbank
500 S Flower St.,
Burbank, CA 91502
Michelle Hoffmann
818-238-3900
1989 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Non-exclusive
permit system
City of Commerce
2535 Commerce Way
Commerce, CA 90040
Natalie Hernandez
323-722-4805
1964 to Present –
Selected as
Franchisee 2018
Roll-off, Front Load. Multi-Family, Commercial,
Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Semi-exclusive
franchise
contract
City of El Segundo
350 Main St
El Segundo, CA 90245
Roger Groman
310-524-2317
1991 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Semi-exclusive
permit system
City of Irvine
PO Box 19575
Irvine, CA 92623
Ryan Ramos
949-724-6357
2004 to Present Roll-off, Front Load. Multi-Family, Commercial, Industrial and Construction. Waste collection,
recycling, C&D recycling, green waste

Semi-exclusive
permit system

60 K. Disposal and Processing Facility Capacity

The following pages contain capacity guarantee letters from all primary facilities, as well as back- up disposal capacity.

61 62

63 64

L. Community Involvement

NASA Services, Inc. believes in a community-first approach. The cornerstone of our success lies in becoming a reliable, visible, and trusted partner in the communities we serve. We recognize that “community” means something different to everyone, so our approach is to offer a wide range of programs and opportunities that bring value to all residents, schools, and businesses within the City of Fullerton.

L1. Events
Citywide Events
NASA will actively participate in local community events and activities throughout the year. At these events, NASA will operate an interactive recycling and education booth, distribute promotional items, and provide information on City programs and services.

To support event sustainability, NASA will supply event boxes for trash, recycling, and organics collection.

For larger City-sponsored events, NASA will deploy education crews to monitor sorting stations, assist attendees with proper waste separation, and provide real-time feedback to improve recycling outcomes. NASA will also bring its mini trucks to engage and entertain attendees, helping promote recycling awareness in a fun and interactive way.

HHW Events
Once per year, at a City-designated site, NASA will coordinate a Household Hazardous Waste collection event to accept batteries, e-waste, and waste tires from Fullerton residents. The event will operate for a minimum of four (4) hours and provide residents with a safe, convenient way to dispose of hard-to-handle materials.

Compost Give-Away and workshops
NASA will deliver, at no cost to the City, a minimum of 250 tons of SB 1383-compliant compost each year as part of the Seasonal Compost Pile Program. Compost will be delivered weekly, in bulk, to designated City sites for at least eight (8) consecutive weeks.

In addition, NASA will host an annual “Drive-Thru” Compost Giveaway Event, providing approximately twenty-eight (28) tons of bagged compost (30-lb. bags) to residents at no charge. Each household will be allowed at least four (4) bags, and additional compost or mulch may be made available at the City’s request.

Twice per year, during compost or mulch distribution events, NASA will host free composting workshops lasting 60–90 minutes. These sessions, led by gardening experts, will cover backyard and worm composting techniques. NASA will donate five compost or worm bins per workshop for resident raffles and offer discounted compost bins for purchase.

65 NASA’s will provide the City unlimited compost and mulch material at no cost. All procurement compost and mulch will meet the requirements to count toward the City’s Recovered Organic Waste Procurement.

At least twice per year during the compost/mulch distribution events, NASA will offer free composting workshops. These events will last 60-90 minutes and feature information on backyard and
worm composting from gardening experts. NASA will donate five (5) compost or worm bins per event to be raffled off to residents attending the event who reside in the City.

Additionally, residents will have the option to purchase discounted compost bins for their personal use.

Paper Shredding Event
Twice per year, NASA will host free community paper-shredding events, each lasting at least four (4) hours. Residents will be able to bring unlimited quantities of “banker boxes” for secure shredding. NASA will provide all staffing necessary to manage traffic flow, collect materials, and operate shredding equipment.

Food Distribution Event
Twice per year, coinciding with the Easter and Thanksgiving holidays NASA will organize a community food distribution event providing meals for approximately 250 families. NASA will collaborate with local food recovery organizations to source recovered edible food and supplement with additional items as needed. These events demonstrate NASA’s dual commitment to supporting families and reducing food waste, aligning with SB 1383 edible food recovery goals.

L2. Scholarship and Educational Programs
Scholarships
Each year NASA will donate $10,000 to a school or schools of the City’s choice to be distributed to graduating seniors. If desired, NASA will assist with application criteria and development, student selection, and promotion of the selected recipients.

Discounts for Schools
All public and private K-12 schools using NASA as it’s hauling provider will receive 10% discounted pricing on solid waste collection services.

Annual Art Contest
Annually, NASA will host an annual Environmental Messaging Art Contest. This contest will be open to all students ages 5-18. NASA will pick a winner from each age group (5-12) and (13-18), who’s artwork will be featured on the side of a NASA truck for the entire year. The event will take place each summer, with students selected to coincide with the beginning of the school year.

NASA will work with the schools of the selected winners to have the truck and truck sign on display at the school for a special event. Each winner will also receive a $250 prize.

66 L3. Supporting Businesses and Local Community Organizations NASA will support the Fullerton Chamber of Commerce
through annual membership and training support. This will include sponsorship of at least one annual workshop that provides education on business recycling and food donation for edible food generators. During these workshops, NASA will provide free resources to assist businesses, including signage, fliers, and other educational resources.

Annual Business and Multifamily Container Give-away
Each year, NASA will award ten businesses and/or
multifamily complexes with no-cost internal collection containers/sorting stations. Each awarded business will receive up to five-each, color coordinated trash, recycling, and organics containers, with matching signage. NASA will deliver and set up the stations, provide training on proper use, and highlight the winners as part of social and printed marketing.

L4. Local Office
NASA will establish and maintain a dedicated project office within the City of Fullerton to serve as a local base of operations for outreach and field personnel. This office will provide a convenient location for residents and businesses to:
• Make payments or update service accounts
• Pick up educational materials and resources
• Schedule training or consultation appointments
• Set up new services or report service issues
• Drop off household batteries for proper recycling
• Visit and engage directly with NASA’s local team
This local presence ensures accessibility, transparency, and responsiveness showing values that reflect NASA’s commitment to being an integral part of the Fullerton community.

Through these programs and partnerships, NASA Services will deliver meaningful, hands-on engagement that connects residents, students, and businesses with the City’s environmental goals. Our community-first philosophy not only supports SB 1383 compliance but also builds a culture of sustainability and civic pride across the City of Fullerton.

67 M. Customer Service

M1. Customer Service and Call Center Procedures
NASA takes great pride in delivering exceptional customer service. As a locally owned and independently operated hauler, our representatives are deeply familiar with the communities we serve and the specific needs of each jurisdiction. Unlike larger companies that rely on remote call centers, NASA manages all customer communications directly from our headquarters in Montebello, California, ensuring that every interaction is personal, efficient, and informed.

Our customer service team is comprised of experienced, long-tenured professionals, many of whom have been with the company for several years. Each representative receives comprehensive training to understand the operational dynamics and service requirements unique to every city under contract, allowing them to provide accurate information and effective solutions.

NASA has launched a full-scale digital modernization initiative that includes an interactive Customer Portal for online billing and short-term container rentals (3-yard, 10-yard, and 40-yard), an upcoming Mobile App that mirrors these capabilities, and proprietary WasteWise software that identifies hazardous and recyclable materials. These platforms provide residents and businesses with seamless access to service information, real-time efficiency, and improved transparency.

To ensure accessibility and inclusivity, NASA’s multilingual staff can assist customers in English, Spanish, Armenian, Chinese, Vietnamese, Farsi, Egyptian, and Arabic. The majority of service requests such as scheduling extra pickups, setting up new accounts, or arranging temporary bins are typically resolved during the initial call.

With 24/7 dispatch capability and integrated routing and communication technology, NASA ensures that all customer needs are handled promptly and effectively. This local, responsive approach underscores our unwavering commitment to providing the highest standard of customer care and delivering reliable, high-quality collection services to every community we serve.

68 M2. Dispatch Protocol
Each NASA collection vehicle is equipped with two-way radio dispatch, GPS tracking, and integrated technology to ensure efficient communication and real-time service monitoring. A dedicated Customer Service Center (CSC), combined with our centralized Dispatch Center, manages all incoming service calls from the Los Angeles service area.

Customer service representatives can instantly view vehicle locations and communicate directly with drivers to verify service completion, address missed collections, or dispatch additional resources as needed. In addition, a team of dedicated field representatives operates daily within the service area to assist with on-site customer support and quality assurance.

Unexpected occurrences such as blocked access, equipment issues, or route delays are handled with immediate response and resolution to minimize customer inconvenience and maintain uninterrupted service. The integrated GPS system allows NASA to continuously monitor performance, ensure route efficiency, and document service verification in real time allows NASA to locate drivers in close vicinity to engage and resolve issues quickly. All calls are logged into the Waste Pro 9 Manager system which provides real-time tracking of call logs and actions taken.

M3. Complaint Resolution

69 NASA Services maintains a comprehensive electronic recordkeeping system that logs every customer call, inquiry, and complaint received. Each entry includes the date, time, nature of the call, customer name, contact information, and service address, along with detailed follow-up notes documenting the actions taken and resolution achieved.

All complaints are addressed promptly and professionally, with the goal of resolving issues immediately while the customer is on the phone whenever possible. Minor service-related issues such as missed collections, container requests, or extra pickups are typically handled directly by the customer service representative. The representative logs the issue, initiates corrective action (e.g., dispatching a driver or notifying a route supervisor), and records the final resolution in the system.

Calls regarding missed collections received before 12:00 PM are resolved no later than 6:00 PM the same day, while those received after 12:00 PM are completed by the following business day.

Most billing-related inquiries are also resolved during the initial call.

More complex service issues such as property damage, driver-related concerns, or equipment malfunctions are escalated to a supervisor for investigation and follow-up. If a complaint cannot be resolved within 24 hours, the customer is notified of the expected resolution date and kept informed of progress until the issue is closed.

The Customer Service Manager reviews the complaint log daily to ensure that all issues are being handled promptly and that service quality standards are consistently met. NASA maintains a record of all communications and complaint resolutions and will submit summary reports to the City on a quarterly basis, or as otherwise specified in the final agreement.

M4. Call Center Performance Metrics
NASA currently uses a robust VOIP system that can capture a whole host of analytics and data, including but not limited to:
• Percent of calls answered in determined time frame.
• Percent of calls where customers disconnect before being helped. • Length of call sessions, including all documentation. • Average time to pick up call.
• Average time caller spends on calling, including hold time. • Amount of “work time” (after the calls is gone, but CS is still working).

Using the capabilities designed into the telephone system, the Customer Service Center is regularly monitored to ensure that performance standards are not just met but exceeded. Review of the data is looked at both departmental as well as individual performance measures.

The phone system utilizes an answering machine after hours that allows callers to leave messages, such as reporting missed pick-ups and other complaints.

Call center employees will be trained to understand the City contract requirements and services, including the Customer Bill of Rights, special services, service costs, and all available programs.

70 All customer inquiries and requests are noted by the customer management system. This allows call records to be maintained for future reference.

M5. Website
The nasaservices.com website serves as a central hub for customer engagement, service management, and environmental education. Designed to provide transparency, convenience, and accessibility, the site enables residents, businesses, and City staff to easily access the information and tools they need to manage solid waste, recycling, and organics services efficiently.

M5a. Key Features and Benefits:

Customer Self-Service Portal:

Residents and businesses can quickly set up new services, request additional containers, schedule bulky item pickups, and report missed collections directly through the website. This reduces call volume and improves responsiveness for routine service needs.

71 Educational Resources and Compliance Information:

The website provides detailed guides on proper sorting of recyclables, organics, and refuse, including downloadable flyers, color-coded graphics, and SB 1383 educational materials. Updates on City programs, collection schedules, and compliance tips help ensure community-wide understanding of new regulations.

Multilingual Accessibility:

To serve Fullerton’s diverse community, our website supports translation in English, Armenian, Spanish, Chinese, Vietnamese, and Korean.

Event Information and Community Updates:

Users can stay informed about Citywide clean-up days, compost giveaways, HHW events, and food distribution programs, all of which are promoted through the website’s news and calendar sections.

Integrated Customer Support:

The site connects users directly to live support staff, with online forms routed to NASA’s Montebello-based customer service team for rapid response. Average response times are less than one business day, ensuring prompt resolution of service inquiries.

Commercial Tools and Business Resources:

For businesses and multifamily managers, the site includes SB 1383 compliance resources, signage templates, waiver request forms, and information about edible food recovery programs— all designed to simplify regulatory adherence and recordkeeping.

Environmental Impact and Transparency:
nasaservices.com highlights the company’s commitment to sustainability, showcasing community partnerships, diversion performance, and environmental initiatives. This reinforces trust and accountability between NASA, the City, and its customers.

The nasaservices.com platform reflects NASA’s commitment to innovation, customer care, and community partnership. By combining self-service tools, compliance education, and real-time communication, the website enhances service efficiency, supports SB 1383 outreach requirements, and strengthens the connection between the City of Fullerton, its residents, and the services they depend on.

Digital Payment and Billing Access
NASA’s website links directly to its secure customer portal, where customers can view invoices, manage payment methods, set up autopay, and download receipts. This online accessibility eliminates paper waste and improves convenience.

Accessibility and ADA Compliance
nasaservices.com adheres to WCAG 2.1 and ADA Section 508 standards, ensuring that all users, including those using assistive technologies, can navigate and interact with the website seamlessly.

72 WasteWise Sorting Tool
NASA’s proprietary “WasteWise” interactive tool, available through the website, allows customers to search any item to determine whether it belongs in the recycling, organics, or trash stream. The tool features dynamic images and descriptions that align with City-specific disposal guidelines, supporting ongoing community education and compliance with SB 1383.

Blog and Community Highlights
Nasaservices.com features a regularly updated blog section focused on sustainability, recycling education, and community partnerships. Articles spotlight City programs, behind-the-scenes operations, new recycling initiatives, and seasonal tips for residents and businesses. This blog serves as an outreach and engagement tool, helping keep the community informed, inspired, and connected to NASA’s mission of environmental stewardship and innovation.

Mobile Optimization and Upcoming App Integration
The website is fully optimized for mobile devices and provides direct access to NASA’s online customer portal through a separate link. The customer portal operates on the same software platform as NASA’s upcoming mobile application, which is currently in development for iOS and Android. This ensures that whether users log in through the web portal or the mobile app, they will experience the same interface, tools, and functionality. Users can manage service requests, view billing information, and order short-term rentals with ease. This alignment across the customer portal and mobile app creates a unified and convenient digital experience for all users.

73 M5b. Fullerton Dedicated Webpages
NASA’s Customer Portal provides secure access for customers to manage accounts, pay bills, and schedule short-term rentals online. An upcoming Mobile App will mirror these capabilities, offering convenience through mobile access. Together, these digital tools promote transparency, efficiency, and user-friendly engagement.

NASA’s website, nasaservices.com, will have a designated “Fullerton Customers” page which will contain all information pertinent to the account type. This will include:
• Terms and Conditions form or service information.
• Service brochures.
• Newsletters.
• FAQ's.
• Online bill pay.
• Holiday schedules and Christmas tree pick- up information. • List of Recyclable and Organic materials.
• Copies of educational and outreach materials.
• Notifications and any other information requested by the City. • Service requests including on-call Bulky Item Collections, requests for extra pickups, and service cancellations.
• Contact information including an option for customers to register complaints.
• Any links to City website, CalRecycle AB 341 and SB 1383, as well as local County resources and food recovery programs such as Careit and Food Finders.

M6. Toll-Free Number
NASA offers all customers a toll-free number.
• Toll-free Number: 888-888-0388

74 N. Rates and Costs

Please see the completed City of Fullerton Attachment 7 for proposed residential, commercial, and industrial rates.

75 O. Operations Plan
O1. Operational Capability and Commitment to Exclusive Collection NASA Services, Inc. possesses the operational capacity, infrastructure, and management expertise to perform exclusive solid waste collection for the City of Fullerton in full compliance with all contract requirements. NASA has a long and successful history of administering large- scale exclusive franchise programs in Glendale, Pico Rivera, and the City of Los Angeles, each requiring strict segregation of routes, materials, and data. These experiences demonstrate NASA’s proven ability to execute complex municipal operations while ensuring transparency and accountability in all aspects of service delivery.

NASA’s service delivery model leverages its Digital Transformation Ecosystem, comprising the Customer Portal, upcoming Mobile App, WasteWise Sorting Guide, and Samsara fleet analytics, to streamline operations, enhance customer service, and ensure data-driven compliance with SB 1383.

76 O1a. Exclusive Collection and Non-Commingling Commitment NASA fully understands the City’s requirement that all waste, recyclables, and organics generated within Fullerton remain completely separate from those of any other jurisdiction. To that end, NASA will not commingle Fullerton’s waste with material from any other city under any circumstances.

NASA intends to operate 100% Fullerton-based collection routes, utilizing vehicles, staff, and containers dedicated solely to the City. This approach ensures clear traceability of all tonnage and route data, as well as compliance with reporting and audit requirements.

To uphold this commitment, NASA will:
• Assign dedicated vehicles, drivers, and digital route tablets exclusively to Fullerton service areas.
• Track all vehicles through onboard GPS and integrated routing systems, ensuring that all route data and disposal tonnage are fully verifiable.
• Deliver all Fullerton-collected material to designated processing and disposal facilities specific to the City’s program.
• Maintain route-level documentation and reporting to validate that all loads originate from Fullerton.
• This exclusive route structure eliminates the risk of cross-contamination or misallocation of materials, guaranteeing that all diversion and disposal data reported to the City reflects only Fullerton’s program performance.
• Ability to Meet Schedules and Service Reliability
O1b. Fleet Reliability
NASA has the staffing, fleet resources, and logistical systems in place to consistently meet all collection schedules and maintain uninterrupted service delivery. Real-time communication between NASA’s dispatch center, field supervisors, and customer service team allows for immediate response to service needs and ensures every route is completed as scheduled.

To maintain consistent reliability, NASA employs:
• 24/7 dispatch and field supervision to monitor and manage route activity. • Real-time route tracking and dynamic rerouting capabilities to address unforeseen service disruptions.
• Local operational oversight from a dedicated Fullerton office to enhance responsiveness and community presence.
• Fleet Reliability and Safety
• NASA operates a modern, well-maintained fleet designed for performance, safety, and environmental responsibility.
• Key elements of our fleet management program include:

77 • Preventive Maintenance Program: Vehicles are inspected and serviced regularly in accordance with manufacturer and DOT standards.
• Fleet Age Standards: All collection vehicles will be new and “as-new” condition and will not exceed 12 years of age during the contract term.
• Safety Enhancements: Every truck is equipped with backup cameras, proximity sensors, and pedestrian alert systems to enhance operational safety. • Clean Fuel Technology: NASA will utilize Renewable Natural Gas (RNG)-powered vehicles to support the City’s SB 1383 procurement targets and greenhouse gas reduction goals.

By operating dedicated Fullerton routes with exclusive vehicles, drivers, and infrastructure, NASA ensures that all materials collected are accurately attributed to the City and that services are performed safely, reliably, and efficiently. Our integrated systems, experienced team, and strong operational controls will provide the City of Fullerton with transparent, compliant, and high-quality solid waste services that reflect the City’s sustainability and service excellence objectives.

O2. Implementation/Transition Plan
NASA Services, Inc. possesses the experience, expertise, and resources to meet all service and compliance requirements of the City of Fullerton’s Solid Waste Collection and Recycling Services RFP.

Our implementation plan ensures a seamless transition, uninterrupted service continuity, and 100% SB 1383 compliance from the first day of operations.

Through proactive planning and coordination with City staff, current haulers, and our outreach partner Go2Zero Strategies, NASA will deliver a transition that exemplifies professionalism, efficiency, and community trust.

O2a. Transition Objectives
• Ensure on-time service commencement per the City’s implementation schedule • Deploy new fleet and containers compliant with SB 1383 standards • Conduct bilingual customer education in English and Spanish • Maintain accurate customer data and route integrity
• Guarantee no service disruption during rollout
• Achieve 100% SB 1383 service compliance from day one
O2b. Key Transition Components

1. Contract Negotiation and Execution

2. Vehicle and Container Procurement

3. Route Review and Customer Data Integration

4. Recruitment and Training of Drivers and Staff

5. Public Education and Outreach Rollout

78 6. Delivery of Equipment and Commencement of Services

7. Ongoing Monitoring and Quality Control
O2c. Transition Timeline
(Table shown with shaded bars representing activity duration.) Task 5-15 Months
Prior
2–3 Months
Prior
1–2 Months
Prior
Start of
Service
1 Month
After
Contract Negotiation &
Execution ████
Order Vehicles ████
Order Bins & Carts ████
Attend Transition Meetings ██ ███ ███
Input Accounts into Database ██ ███
Notify Customers & Conduct
Site Assessments ██ ███
Route Audits & Dry Runs ██ ███ ██
Recruit & Train Staff/Drivers ███ ███
Receive and Inspect
Equipment ███
Deliver Carts & Bins to
Customers ███
Commence Service
Operations ████
Post-Launch Route Review &
Audit ███
Ongoing Review of Contract
Deliverables █ ███ ███ ███ ███
O2d. Contract Negotiation and Execution
NASA will collaborate closely with the City to expedite the contract approval and execution process. All required documentation, insurance, fees, and performance bonds will be submitted immediately upon award to ensure a timely start.

79 O2e. Vehicle and Equipment Procurement
Immediately upon contract execution, NASA will order CNG-powered collection vehicles to align with Fullerton’s SB 1383 procurement goals. Additionally, NASA will advise Sierra Containers of the forthcoming order to ensure that stock is planned in advance and to avoid delays. • Carts: Supplied by Sierra Containers (5+ years of partnership). • Bins: All new equipment will be received at least 30 days prior to rollout for inspection and inventory.

O2f. Route Review and Customer Data Integration
NASA will develop a comprehensive customer database using information provided by the City and current hauler. Field teams will perform on-site verifications and dry runs to confirm route accuracy and container placement prior to service start.

Commercial account right-sizing and account optimization will begin 90 days prior to service start.

This will allow the field outreach team sufficient time to assess waivers, service level changes, and obtain keys/remotes needed for special access.

O2g. Employee Recruitment and Training
Employee and driver recruitment will begin 60–90 days before service launch, prioritizing local workforce hiring.

Training includes:
• SB 1383 compliance and contamination monitoring
• Safety and vehicle operation
• Customer service excellence
• City-specific routing procedures
Outreach and compliance staff from Go2Zero Strategies are already under contract and prepared to begin immediately following execution.

O2h. Public Education and Outreach
NASA and Go2Zero will implement a robust, bilingual education campaign designed to inform residents and businesses of service changes and recycling expectations.

Components include:
• “It’s Coming” postcard & bilingual brochure
• Door hangers and cart tags during delivery
• Townhall meetings, business training, and social media engagement O2i. Equipment Delivery and Service Commencement
NASA will conduct a staggered two- to three-week cart delivery aligning with regular collection days. If feasible, NASA will coordinate with the outgoing hauler for simultaneous removal of old

80 containers to avoid duplication. A local operations team and 24/7 dispatch center will oversee service commencement.

O2j. Monitoring and Quality Control
After rollout, NASA will maintain daily route monitoring and weekly audits for the first 90 days to ensure service accuracy and efficiency.

Monitoring tools include:
• GPS-verified route tracking
• Route analytics for optimization
• Field supervisor inspections and reports
• Customer follow-ups for service verification
Results will be summarized in weekly transition progress reports for City review.

O2k. Contingency and Coordination
NASA maintains robust contingency plans to ensure uninterrupted service delivery:
• Equipment Delays: Utilize reserve fleet and cart inventory. • Staffing Shortages: Activate pre-qualified substitute drivers. • Data or Route Issues: Conduct rapid field verification. • Unexpected Interruptions: 24/7 emergency contact ensures immediate redeployment.

Coordination with the City and current hauler includes:
• Scheduled transition meetings and data exchange
• Container removal coordination
• City approval of public education materials
O2l. SB 1383 Compliance Assurance
NASA’s transition plan guarantees that Fullerton’s program meets 100% of SB 1383 collection, education, and reporting requirements:
• Color-coded, labeled containers (black = refuse, blue = recycling, green = organics) • Utilization of the city’s SMART1383 platform for route reviews, recordkeeping, inspections, and waiver tracking
• Comprehensive public education and edible food recovery coordination • RNG-powered fleet deployment supporting the City’s procurement credit goals NASA Services’ proven transition model, supported by experienced leadership, modern technology, and a committed local team, ensures a smooth, on-schedule, and fully compliant implementation for the City of Fullerton.

From the first day of service, NASA will deliver safe, efficient, and SB 1383-compliant solid waste collection with unmatched reliability and community partnership.

81 O3. Residential Services
NASA proposes to provide a standard three-container, SB 1383 compliant residential program consisting of a standard bundle that includes one 96-gallon refuse, one 96-gallon recycling, and one 96-gallon organics container.

O3a. Residential Solid Waste Collection and Recycling Program NASA Services, Inc. proposes to provide the City of Fullerton with a fully compliant, community- deployed, three-container residential collection program that meets all requirements of SB 1383 and the City’s service objectives. NASA currently serves tens of thousands of residential customers throughout Southern California and has the infrastructure, technology, and staff expertise to deliver reliable, safe, and environmentally responsible collections to Fullerton’s approximately 28,768 residential accounts, including 145 multifamily dwellings.

Three-Container System Design
Residents have the option to select from three sizes for each cart, as an option to the standard 96 gallon.

Waste Stream Container
Color
Material Types Collected Container
Sizes
Refuse (Non-Organic
Waste)
Black General non -recyclable materials for landfill
disposal
35-, 65-, and
96-gallon carts
Recycling (Non-Organic
Recyclables + Dry
Organics)
Blue Aluminum and tin cans, glass bottles,
recyclable plastic , paper, cardboard, and
non-contaminated paper products
35-, 65-, and
96-gallon carts
Organics (Food & Yard
Waste)
Green Food scraps, food -soiled paper, yard
trimmings, wood and dry lumber, and other
compostable organic materials
35-, 65-, and
96-gallon carts
O3b. Residential Service Approach and Operational Standards Collection Schedule:

Residential collection will occur Monday through Friday, between 7:00 a.m. and 5:00 p.m. No service will be provided on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Cart Sizes and Options:

Customers may choose from 35-, 65- or 96-gallon containers for each waste stream. Senior citizens will be offered discounted pricing, and service levels may be adjusted as needed to promote right-sizing and waste reduction.

Walk-Out/Valet Service:

NASA will provide walk-out assistance at no cost to customers with verified disabilities, ensuring equitable access to all residents.

Alley Collection:

Fullerton’s historic neighborhoods include many alley-served properties. NASA has conducted a

82 field verification and route analysis and is prepared to deploy vehicles appropriate for each collection point currently utilized.

Abandoned Item and Hot-Spot Sweeps:

NASA will perform weekly sweeps of City-identified “hot-spot” areas (alleys, streets, vacant lots, and other locations) to remove illegally dumped or abandoned materials. In addition, on-call abandoned item removal will be provided within 24 hours of City notification.

Bulky-Item Collection:

Each residential customer will receive four free bulky-item pickups per year, with no limit on the number of items per request. Additional bulky pickups will be available upon request at established rates.

Curbside bulky item collections will be available to
all residents including multifamily properties at no
additional charge. Collections will be provided on
the next regularly scheduled collection day with at
least 48-hour advance notice.

NASA will collect all bulky items separately from
trash/recycling routes. These items generally
contain highly recyclable items such as appliances,
green-waste/wood, plastics, and electronics. Typically, substantial diversion can be obtained by sorting and recycling these items prior to disposal.

O4. Commercial Services.

O4a. Commercial Solid Waste Collection and Recycling Program Upon commencement of the contract, NASA will provide uninterrupted collection of solid waste, recyclables, organics, and construction debris from every commercial generator, including:
• 2,188 commercial and multifamily accounts receiving recurring bin service • 62 accounts receiving recurring roll-off service
• Approximately 134 accounts receiving commercial cart service NASA will also provide temporary bin and roll-off services for construction and demolition projects, ensuring all diversion activities meet CALGreen and City of Fullerton waste diversion requirements.

NASA’s program follows the Standard Compliance Approach under SB 1383, offering a full suite of container types and service levels to meet generator needs:

83 Stream Container
Color
Accepted Materials Available Sizes
Refuse (Non -Organic
Waste)
Black General non -recyclable materials for landfill
disposal
1–6 yd bins;
35–96 gal
carts
Recycling (Non -Organic
Recyclables + Dry
Organics)
Blue Aluminum and tin cans, glass bottles,
recyclable plastic , paper, cardboard, and
non-contaminated paper products
1–6 yd bins;
35–96 gal
carts
Organics (Food & Yard
Waste)
Green Food scraps, food -soiled paper, yard
trimmings, wood and dry lumber, and other
compostable organic materials
1–6 yd bins;
35–96 gal
carts
Each container will display permanent bilingual decals showing acceptable materials and will meet all CalRecycle color and signage standards. NASA can also provide split-bin service as an alternative for smaller sites with limited space.

O4b. SB 1383 Compliance and Program Support
NASA recognizes that all commercial accounts must participate in recycling and organics programs unless granted a waiver. Approximately 25 – 33 percent of accounts are expected to qualify for de minimis or space-constraint waivers, which NASA proposes to verify and document waiver eligibility and right-sized services in advance of rollout to allow for a smooth and timely transition.

Program Implementation
• Auto-Enrollment: All commercial accounts will automatically receive the required services as part of the July 2027 rollout.
• Right-Sizing & Site Assessments: NASA field specialists will review each account to determine the correct container size and service frequency. • Waiver Verification: Go2Zero Strategies staff will perform waiver assessments and record them in the SMART1383 platform.
• Ongoing Education: Each business will receive bilingual materials explaining sorting requirements and contamination prevention.

Monitoring & Contamination Response
• Annual Route Reviews and visual inspections will be performed for every route. • Contaminated containers will receive contamination tags, and customers will receive immediate follow-up education.
• Repeat contamination issues will be documented and escalated per City policy.

84 • All data, including route audits, contamination events, and waiver documentation, will be provided to the City, and preferably be transmitted directly through SMART1383, to save the City time and effort of transposing the information.

Service Frequency, Containers, and Reliability
• Collection Frequency: Service will be scheduled from one to six times per week, depending on generator need.
• Container Options: NASA will supply an appropriate mix of carts, bins, and compactors for every type of generator.
• Reliability: All vehicles assigned to Fullerton will be City-dedicated and will not commingle waste from other jurisdictions.
• Fleet: Modern CNG-powered trucks equipped with GPS, Samsara analytics, and onboard cameras ensure efficient and verifiable service.
• Maintenance: All equipment will be maintained in “as-new” condition, with trucks not exceeding 12 years of age during the contract.

Downtown District Shared-Service Program
NASA acknowledges the importance of the Downtown Fullerton District as a historic and economic center. The company will implement a shared-service collection model for all businesses served through City-owned enclosures.

Shared-Service Pricing
Two fixed-rate categories have been established:

1. Organics Generators (e.g., restaurants, bars, and food retailers)

2. All Other Businesses
Each account will pay a flat shared-service rate covering trash, recycling, and organics collection.

NASA will coordinate with the City to maintain an up-to-date list of tenants and property managers in the district.

Maintenance Standards
• Weekly Power Washing of all City-owned enclosures
• Annual Steam Cleaning within a 10-foot radius
• Daily Field Monitoring by NASA personnel to ensure enclosures remain clean, safe, and accessible
• Rapid Response Cleaning Crews for overflow or illegal dumping events NASA understands that Downtown Fullerton reflects the City’s identity and will maintain these areas with the highest level of care and professionalism.

85 Alley-Service Operations
Many of Fullerton’s commercial and multifamily customers are alley-served. NASA will conduct site inspections and route audits to identify all alley accounts and ensure vehicles and collection methods are properly matched.
• Specialized Collection Vehicles: NASA will deploy narrow-body rear-loader trucks designed for tight access.
• Safety Enhancements: All alley vehicles will include cameras, proximity sensors, and pedestrian alert systems.
• Schedule Coordination: Collection schedules will be optimized to reduce congestion and noise impacts for nearby residents.

Temporary Roll-Off and Construction Services
NASA will continue to provide temporary bin and roll-off services for construction, demolition, and special events. All material will be directed to State-permitted recycling facilities to ensure compliance with CALGreen diversion requirements.

Tracking reports will be provided to contractors and the City documenting diversion rates and material recovery.

Enclosure Cleaning and Maintenance
To maintain community aesthetics and public health standards, NASA will:
• Perform annual steam cleaning of all City-owned trash enclosures. • Conduct weekly power-washing and debris removal at City enclosures in the Downtown District.
• Maintain surrounding areas (10-foot radius) free of litter and debris at all times.

Public Education and Business Outreach
In partnership with Go2Zero Strategies, NASA will deliver a robust commercial education and technical assistance program including:
• On-site visits for business recycling and organics setup • Printed and digital signage, bin labels, and posters
• Workshops and webinars hosted with the Fullerton Chamber of Commerce • Multilingual support materials (English and Spanish as standard; other languages upon request)
All educational activities will be tracked for inclusion in the City’s Implementation Record and Electronic Annual Report (EAR). The scope of the outreach plan is provided later in this proposal.

Compliance, Reporting, and Technology
If the City authorizes NASA appropriate access, our team will leverage the SMART1383 compliance platform to manage:
• Route inspections and contamination logs

86 • Waiver documentation
• Outreach records
• Diversion and tonnage reports
The City will receive performance summaries detailing tonnage by stream, contamination metrics, and education activities, ensuring transparency and accountability.

NASA Services’ commercial sector program delivers a fully integrated, SB 1383-compliant solution for the City of Fullerton. Through exclusive Fullerton-based routes, dedicated vehicles, advanced technology, and the expertise of Go2Zero Strategies, NASA will provide reliable service to every business and multifamily generator while maintaining the cleanliness, character, and sustainability goals of the community.

O5. Industrial Services
NASA Services, Inc. will provide comprehensive industrial, temporary bin, and roll-off collection services for the City of Fullerton, including construction and deconstruction (C&D) projects, industrial generators, and large-scale clean-up activities. These services are designed to fully comply with all applicable CALGreen building code requirements and State and City diversion mandates.

O5a. C&D Program Overview
NASA will provide temporary bins and roll-off boxes in a range of sizes to accommodate small renovations, major construction, and large-scale commercial or industrial projects. All C&D materials collected under this program will be processed at State-permitted facilities that meet or exceed the required 65% minimum diversion rate.

Wherever feasible, NASA will promote source separation of recoverable materials such as concrete, asphalt, metal, wood, cardboard, and soil to maximize recycling and reduce contamination. For mixed loads, materials will be processed at certified mixed C&D recycling facilities to ensure compliance with diversion standards.

When certain materials are determined to be non-recyclable, NASA will assist the City and the generator in preparing a waiver request documenting the reason the 65% diversion target could not be achieved.

Operational Approach
• Container Options: NASA will offer a full range of bin and roll-off sizes (3–40 cubic yards) to meet diverse project requirements.
• Prompt Delivery & Removal: Containers will be delivered within 24 hours of request and serviced on an as-needed or scheduled basis.
• Dedicated Fleet: All industrial and roll-off services will be operated by dedicated Fullerton- based vehicles and drivers, ensuring exclusive service and preventing any cross- jurisdictional commingling.
• Facility Partnerships: Materials will be transported only to City-approved, State-permitted processing facilities capable of meeting CALGreen diversion standards.

87 • Documentation: Each load will be tracked from collection to processing through weight tickets, manifests, and facility certifications.

Reporting and Documentation
To support the City’s regulatory compliance, NASA will prepare and submit detailed C&D diversion reports for each permitted project. Reports will include:
• Total tonnage collected, recycled, and disposed
• Diversion percentage achieved
• Facility of destination and processing certification
• Notes on any contamination or non-recyclable materials All documentation will be entered into the City-designated software platform in accordance with the City’s reporting schedule. NASA’s and SMART1383 systems allow for easy integration and provide the City with access to real-time data for CalRecycle and CALGreen reporting.

88 O.6. City Services
NASA Services, Inc. will provide comprehensive solid waste, recycling, and organics collection services for the specified City-owned facilities, properties, and events at no cost to the City of Fullerton, in full compliance with SB 1383 regulations and the City’s municipal code.

This includes service to the 31 primary City facilities identified in the RFP Attachment 6 such as City Hall, Fire Stations, Parks, Libraries, the Police Department, and the Fullerton Municipal Airport as well as other designated municipal sites. NASA understands the vital role these locations play in serving the public and will ensure they receive seamless, high-quality, and compliant waste management services throughout the term of the franchise.

O.6.a. Service Configuration and Compliance
NASA will provide and maintain three-container collection systems at all City facilities, configured to meet SB 1383 “Standard Compliance Approach” requirements. Each facility will receive properly color-coded containers for:
• Refuse (Black) – non-recyclable waste
• Recycling (Blue) – dry recyclables and paper
• Organics (Green) – food scraps, yard trimmings, and food-soiled paper All containers will include permanent bilingual decals with clear sorting instructions and will be maintained in as-new condition for the duration of the contract.

Prior to service commencement, NASA and Go2Zero Strategies will inspect each facility to:
• Verify the adequacy of existing service levels
• Identify opportunities for right-sizing and container optimization • Determine potential waiver eligibility for facilities with no organics generation or space constraints
• Provide staff training on proper separation and contamination prevention The results of these assessments will be documented and submitted to the City for recordkeeping and inclusion in the SB 1383 Implementation Record.

O.6.b. Event Waste Management and Sustainability Support NASA will provide complimentary waste management and recycling services for all City-sponsored events, including:
• Large-scale community events (e.g., 4th of July Festival, Founders Day, and Earth Day) • Smaller City-sponsored gatherings and neighborhood events Event Services Include:
• Provision of event collection boxes and color-coded containers for trash, recycling, and organics.

89 • Pre-event coordination with City staff to
determine quantities, placement, and
scheduling.
• On-site education and support crews to monitor
containers and assist attendees with proper
sorting.
• Post-event cleanup and waste reporting,
including estimated diversion rates and
recommendations for improving future event
sustainability.

NASA will also partner with Go2Zero Strategies to
deliver event-specific outreach materials, ensuring
consistent City branding and public education
messaging that aligns with SB 1383 and local Zero
Waste goals.

O.6.c. Facility and Staff Education
Go2Zero Strategies will assist NASA in conducting on-site training sessions for staff at City facilities and public event coordinators. These sessions will cover:
• SB 1383 program requirements
• Proper use of containers and sorting practices
• Contamination prevention
• Reporting and documentation procedures
Training materials will be provided in both English and Spanish, and additional languages as needed. Attendance records and sign-in sheets will be maintained for City compliance documentation.

O.6.d. Abandoned Bulky Waste Collection
NASA will remove, at no charge, any abandoned bulky waste items dropped in City public right-of- way areas or alleys; at City buildings, parks, and property; and other public locations that may be identified by the City. Collections will be made within 24-hours of notice by the City or any customer located in the City.

90 P. Exceptions
NASA Services, Inc. has conducted a thorough review of the City of Fullerton’s Request for Proposals and the accompanying Draft Franchise Agreement (Attachment 5).

After careful evaluation, NASA Services, Inc. confirms that it has no exceptions, conditions, or requested modifications to any of the City’s stated requirements, specifications, or contractual terms contained within the RFP or draft agreement.

NASA fully accepts all provisions as written and is prepared to perform the required services in complete compliance with the City of Fullerton’s franchise agreement, City Code, and all applicable State regulations, including SB 1383 and related mandates.

This statement of “no exceptions” will also be reiterated in NASA’s Letter of Transmittal, affirming the company’s commitment to transparency, accountability, and full alignment with the City’s contractual framework.

Q. SB 1383 Compliance
NASA Services, Inc. fully understands and embraces the requirements of SB 1383 (Short-Lived Climate Pollutants: Organic Waste Reduction) and its implementing regulations found in Title 14, CCR, Division 7, Chapter 12, Article 3.

NASA, together with its compliance partner Go2Zero Strategies, has extensive expertise implementing SB 1383-compliant programs throughout California and currently supports dozens of jurisdictions in meeting State-mandated targets for collection, landfill diversion, inspection, education, and reporting.

NASA’s proposed program for the City of Fullerton is a 100% SB 1383 Standard Compliance Approach, integrating three-container collection, route monitoring, education, contamination control, waiver management, and comprehensive reporting.

Q.1. Three-Container Standard Compliance Program
NASA will provide a fully integrated three-container collection system that includes:
• Black Container – Refuse (Landfill)
• Blue Container – Recycling (Dry Recyclables & Paper)
• Green/Brown Container – Organics (Food & Yard Waste)
Each stream will be serviced using dedicated vehicles, ensuring that Fullerton’s waste is never commingled with other jurisdictions.

91 Key Components of the Compliance Program:
• Annual Route Reviews: NASA will conduct route reviews for all collection routes in accordance with SB 1383 §18984.5. Trained staff will visually inspect containers for contamination and immediately document findings using the SMART1383 platform. • Contamination Response: Contaminated containers will receive immediate feedback tags and follow-up education. Repeat violators will be referred to City staff for enforcement follow-up.
• Landfill Avoidance: All organics will be directed to State-permitted composting or anaerobic digestion facilities, and recyclables to certified MRFs, ensuring maximum diversion and environmental benefit.
• Waiver Processing: NASA and Go2Zero will perform de minimis and physical space waiver assessments and maintain documentation in the City’s Implementation Record.

Q.2. Route Reviews
As required by SB 1383, every jurisdiction must perform Container Contamination Minimization reviews of every route operating. To help the City meet this requirement, NASA proposes to perform review of all routes annually. Each year, NASA will provide a route review plan for the City’s review and approval.

Each container will receive one of the following determinations:
• Not set out
• Not Contaminated (0-10% contamination)
• Contaminated (>11% contamination)
A photo, or photos of noted contamination and contents will be attached to the record and be stored and made available for review
Additionally, a cart hanger will be affixed with a field-generated label and placed on the audited containers, providing feedback on proper sorting and the types of contamination found.

A custom cart hanger notification available in English, Spanish and other requested languages, will be distributed to remind residents of proper sorting methods. Each cart hanger includes a custom printed label at the time of inspection that provides individualized feedback to each resident about their container usage.

92 Q.3. Public Education and Outreach
NASA and Go2Zero Strategies will design and implement a comprehensive public education and outreach program that fulfills the requirements of SB 1383, AB 939, AB 341, AB 1826, AB 827, and related legislation.

Program Goals
• Ensure all residents, businesses, and institutions understand their waste separation responsibilities.
• Encourage participation, contamination reduction, and waste prevention. • Communicate the environmental and community benefits of proper recycling and organics diversion.

Pre-Rollout Outreach
Before service commencement, NASA will coordinate with the City to prepare and distribute a bilingual pre-launch education campaign that includes:
• “It’s Coming!” postcards and program brochures
• Door hangers and cart tags for container delivery
• Informational flyers and web content explaining SB 1383 compliance requirements • In-person and virtual town hall meetings
Oops Tags

93 Ongoing Education
After rollout, NASA will maintain a consistent, bilingual outreach schedule that includes:
• Two City-approved newsletters per year
• Business-specific education visits (for food generators, multifamily, and retail) • Social media campaigns and billing inserts highlighting program benefits • Community events and workshops (e.g., compost giveaways, recycling fairs) All materials will feature City-approved logos and slogans, positioning the City of Fullerton as the program sponsor and promoting a unified public message.

How-To Brochure
Prior to the start of services NASA will prepare and mail to all Customers program specific printed materials, which complies with the requirements of SB 1383 and will contain at a minimum:
• The scope of Franchise Services, including the size and number of Carts, subscription date and set-out time.
• Customer services charges, clearly marked to indicate the fees that are specifically applicable to the Customer.
• Billing procedures, including payment due and delinquency dates. • Holiday schedules.
• Delivery, pick-up and exchange and replacement of carts. • Weight limitation on carts.
• Customer privacy rights.
• Non-discrimination information.
• Term of the subscription order.
• Office hours, toll-free customer services telephone number, email address and website. • Customer’s right to donate or sell any or all of their recyclables to people other than NASA. • City’s telephone number.
• List of acceptable organics
• List of acceptable recyclables
• Information regarding Bulky Item, Electronic and other additional waste collection services.
• Information on annual collection events.
• Other information as prescribed by the City.

94 “How-to” Hanger
A hanger shall be provided to each Customer at the start of service under this Agreement and to each new Customer throughout the Agreement term. This hanger will be distributed during the delivery of new carts and containers and will describe available services, including available recycling and diversion programs; provide instructions for proper use of the carts and bins provided (such as how to place carts or other permitted items for collection, the types of materials to be placed in each cart; detailed holiday collection schedules; and provide billing and customer service telephone numbers.

Biannual SB 1383 Notice / Newsletter
The Biannual notice will contain required information as set for by SB 1383 regulations, but will also contain important information for residents.

It is anticipated that this information will be distributed in late Spring and again in November for annual holiday collection information. Other details will include bulky item collections, proper disposal of sharps, HHW, e- waste, u-waste, paint and oil, the annual holiday schedule, and other valuable information. Printed materials will be in English & Spanish at a minimum.

95 Fliers and Signage for Multifamily& Commercial Properties NASA will provide downloadable recycling fliers and a multifamily toolkit for multifamily properties to share with new tenants and to place in common areas such as laundry rooms, mailboxes, and clubhouses. Since SB 1383 requires that landlords, property owners, and/or property managers provide new multifamily residents education within 14 days of occupancy, this toolkit will be a valuable benefit to these regulated entities.

96 Online Resources
NASA will maintain a robust online resource guide for all residents and regulated entities. This will include copies of printed packets, newsletters, fliers, and notices.

97 Social Media
NASA will provide a regular social media presence to ensure ongoing educational information about programs and services. Below are examples of social media campaigns and posts.

Seasonal Notices

98 Specialty Promotional Items – In additional to printed media, NASA will also annually produce special items for giveaway at events. These specialty items may include magnets, reusable bags, t- shirts, reusable lunch bags and/or other items that NASA feels will provide a good mechanism for promoting the message.

Informational “How-To Video”
Working with our subcontractor Go2Zero, NASA will develop a how-to video to help customers better understand how to properly sort their waste, recyclables, and organics. Our teams have produced several videos for clients and municipalities, with examples available at the following links: https://youtu.be/brirKMT-WOY and https://go2zero.net/go2zerocontent/.

99 Q.4. Reporting and Compliance Documentation
NASA recognizes that timely and accurate reporting is essential for the City’s compliance with State and local mandates. NASA will prepare and submit all reports in the format and frequency required by the City, and is fully prepared to utilize any City-designated software platform.

Go2Zero and NASA staff are extensively trained on the SMART1383 system, currently using it in multiple other cities.

NASA will comply with the following reporting schedule and is open to modifications as requested.

Q.4.a. Monthly Reports
Due the last business day of each month, including:
• Tonnage collected by stream (refuse, recycling, organics) • Route audits and contamination findings
• Waivers processed and compliance metrics
Q.4.b. Quarterly Reports
Due within 30 days of each quarter’s end, including:
• Diversion and participation summaries
• Education and outreach activities
• Route review results and contamination trends
• Gross revenue and receipts (for hauler-billed services) Q.4.c. Annual Reports
Due within 30 days after the end of each calendar year, including:
• Comprehensive SB 1383 compliance report (as required under 14 CCR §18994.2) • Route review and waste evaluation summaries
• Waiver documentation and food recovery data
• Outreach metrics and Implementation Record updates
Q.5. SB 1383 Studies and Technical Support
• Route reviews and waste evaluations at required frequencies • Contamination monitoring and corrective action follow-up • Customized compliance studies requested by the City or CalRecycle • Annual implementation updates summarizing program progress, outreach, and performance metrics

100

Q.6. Integration with SMART1383 Technology
At the City’s approval, NASA and Go2Zero will utilize the SMART1383 compliance management platform to centralize all data related to:
• Route reviews and inspections
• Waiver tracking and contamination logs
• Outreach activities and event summaries
• Diversion and tonnage reporting
• Implementation Record and Electronic Annual Report (EAR) preparation NASA Services’ SB 1383 Compliance Program offers the City of Fullerton a complete, turn-key solution encompassing collection, processing, contamination control, public education, and regulatory reporting.

Through NASA’s operational infrastructure, Go2Zero’s compliance expertise, and the SMART1383 platform, the City will achieve measurable results, maximum diversion, and full regulatory compliance without additional City administrative burden.

01 City Name & Contact Information Award Date Status of Contract & Claims

Original Value
City of Glendale
548 W. Chevy Chase Drive, Glendale, CA
91204
Hourik Hayrapetian
818-550-4320
[email protected]
1980-Present
Exclusive Franchise
Zone since 2021
Current Contract
No claims to report.

$1.2M
Annually
LA Sanitation
Solid Resources Division
1149 S Broadway, Los Angeles, CA
90015
Michelle Sue Ho
213-847-3471
[email protected]
1955-Present
Exclusive Franchise
Zone since 2017
Current Contract
No claims to report.

$20M
Annually
City of Pico Rivera
6615 Passons Blvd., Pico Rivera, 90660
Steve Carmona
City Manager
562-801-4371
[email protected]
2012-Present Current Contract
No claims to report.

$7M
Annually
City of La Canada-Flintridge
1327 Foothill Blvd
La Canada Flintridge, CA 91011
Jackson Dodd
818-790-8880

2011 to Present Current Contract
No claims to report.

$1M
Annually
City of Montebello
1700 W Victoria Ave
Montebello, CA 90640
Cesar Roldan
323-887-1200
1955 to Present Current Contract
No claims to report.