tes
City of Fullerton Solid
Waste Management
Services
Solicitation Number: RFP #2526 -RFP -003
RFP #2526-RFP-003 Competition Sensitive Page i
Table of Contents
Letter of Transmittal ................................................................................................... 1 Introduction .............................................................................................................. 2 Customer Care ....................................................................................................... 2 Our Values ............................................................................................................. 3 Local Leadership with National Support ...................................................................... 3 Sustainability ......................................................................................................... 4 Safety ................................................................................................................ 4 Talent ................................................................................................................ 4 Climate Leadership .............................................................................................. 5 Communities ....................................................................................................... 5 Sustainability as a Platform for Growth ...................................................................... 5 Renewable Energy ............................................................................................... 5 Polymer Centers/Blue Polymers ............................................................................. 6 Environmental Services ........................................................................................ 6 Related Experience by Area ......................................................................................... 8 Project Team ........................................................................................................... 12 Local Leadership ................................................................................................... 12 Area Leadership .................................................................................................... 12 National Backing ................................................................................................... 12 Key Personnel Bios ................................................................................................ 12 General Manager .................................................................................................. 13 Municipal Manager ................................................................................................ 13 Finance Manager ................................................................................................... 13 Safety Manager .................................................................................................... 14 Operations Managers ............................................................................................. 14 Operations Supervisors .......................................................................................... 15 C&D Account Manager ........................................................................................... 16 Maintenance Manager ............................................................................................ 16 Human Resources Manager .................................................................................... 16 Municipal Supervisor ............................................................................................. 16 Sustainability Advisor ............................................................................................ 17 Subcontractor ....................................................................................................... 17 Other Resources Including Equipment ......................................................................... 18
RFP #2526-RFP-003 Competition Sensitive Page ii
Collection Operations ................................................................................................ 24 Operations Overview ............................................................................................. 24 Operations Training ............................................................................................... 24 Routing Optimization ............................................................................................. 24 Communication with the Community ....................................................................... 25 Digital Operations ................................................................................................. 25 Technological Impact ............................................................................................. 25 Emerging Technology ............................................................................................ 26 Collection – Residential ............................................................................................. 27 Residential MSW Collection .................................................................................... 27 Residential Recycle Collection ................................................................................. 27 Residential Yard Waste/Organics Collection .............................................................. 27 Bulk Waste Collection ............................................................................................ 27 Service Days ........................................................................................................ 28 Holiday Schedules ................................................................................................. 28 Residential Collection Equipment ............................................................................ 28 Collections – Commercial .......................................................................................... 29 Commercial Solid Waste ........................................................................................ 29 Commercial Recycling ............................................................................................ 29 Commercial Composting ........................................................................................ 29 Flexible, Tailored Solutions ..................................................................................... 29 Dumpsters ........................................................................................................... 29 Methodology and Procedures .................................................................................. 30 Front-Load Vehicles ............................................................................................... 30 Automated Side Load Vehicles ................................................................................ 30 Holidays & Schedule Disruptions ............................................................................. 30 Collection – Multi-Family ........................................................................................... 31 Multi-Family MSW Collection ................................................................................... 31 Multi-Family Recycle Collection ............................................................................... 31 Multi-Family Yard Trimmings/ Organics Collection ..................................................... 31 White Goods and Bulk Collection ............................................................................. 31 Multi-Family Collection Equipment ........................................................................... 32 Safety ..................................................................................................................... 33 Safety Overview ................................................................................................... 33 Think. Choose. Live.® ........................................................................................... 34 ReSOP Program .................................................................................................... 34
RFP #2526-RFP-003 Competition Sensitive Page iii
Safety Meetings & Training..................................................................................... 34 Safety Recognition Program ................................................................................... 34 Quality Control ..................................................................................................... 35 Together for Safer Roads ....................................................................................... 35 Focus 6................................................................................................................ 36 Ownership and Financial records ................................................................................ 37 Our Company ....................................................................................................... 37 Our Promise ......................................................................................................... 37 Our Vision ............................................................................................................ 37 Values ................................................................................................................. 38 Sustainability ....................................................................................................... 38 People ................................................................................................................. 38 Leadership ........................................................................................................... 38 Ownership ........................................................................................................... 38 Credit Rating ........................................................................................................ 39 Associations ......................................................................................................... 39 Financial and Other Requested Information .............................................................. 39 Financial Overview ................................................................................................ 39 Financial Reporting ............................................................................................... 39 Labor Agreements and Wages ................................................................................ 39 Litigation Information ............................................................................................ 40 Summary Financial ............................................................................................... 41 Information – Income Statement ............................................................................ 43 Bank & Credit References....................................................................................... 44 Insurance ................................................................................................................ 45 References .............................................................................................................. 53 Disposal and Processing Facility Capacity .................................................................... 59 Transfer Station /Recycling Center .......................................................................... 59 Organics Recycling ................................................................................................ 60 Environmental Services Facilities ............................................................................ 61 Community Involvement ........................................................................................... 62 Customer Service ..................................................................................................... 63 Redefining Customer Service .................................................................................. 63 Dedicated Customer Service Pod Structure Benefits ............................................... 64 Refinements to Our Approach ................................................................................. 64 Optimal Call Center Hours .................................................................................. 64
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Customer Self-Service ........................................................................................ 65 Access to Live Agents ......................................................................................... 65 Organizing Agents into Pods ............................................................................... 66 Process For Handling Calls ..................................................................................... 66 Post-Call Analysis.................................................................................................. 67 Customer Satisfaction Surveys ............................................................................ 67 Net Promoter Score ........................................................................................... 67 Rates and Cost ........................................................................................................ 68 Operation ................................................................................................................ 69 Fully Dedicated City Routes ................................................................................ 69 Exceptions ............................................................................................................... 70 SB 1383 Compliance ................................................................................................. 71 Value Add ............................................................................................................... 73 Commercial Downtown District ............................................................................ 73 SB 1383 Compliance 6 months sooner ................................................................. 73 $200K Annually for Major Event Sponsorship. ....................................................... 73 SB1383 Procurement Assistance .......................................................................... 74 Your Fullerton City Drivers......................................................................................... 75
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 1
Letter of Transmittal
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 2
Introduction
Republic Services is the national leader
in environmental services. We currently
partner with more than 2,000
municipalities to deliver essential
services while making meaningful
progress toward your climate action
plans.
Customer Care
Republic Services is the City of Fullerton’s
long standing solid waste and recycling
franchise hauler, serving the entire City of
Fullerton from its Anaheim facility on 1131
North Blue Gum Street since 1994. The
location is no more than 5 miles from
Fullerton City Hall. Through this long-
standing partnership, Republic Services has
garnered unmatched insight into the
nuances, intricacies and uniqueness that
make Fullerton a one-of-kind place to live,
work and play for its residents and business
owners. Republic Services has its ear to the
heart of the city, from being a pivotal
sponsor to the City’s annual First Night, to
providing 7 day a week services to
businesses in the Downtown district. With
these insights Republic looks to continue its
dedicated approach to ensuring full SB -
1383 compliance by quickly implementing
city wide organic and mixed recycling
services to all if it’s more than 28,000
households and 2,100 businesses.
With unmatched market resources from its
corporate headquarters, Republic will ensure
the city meets its important goal by using a
wide selection of container sizes and service
frequencies that can be tailored to meet
unique customer needs.
Republic Services is your low-risk,
best value partner
▪ 34 employees live within the City of
Fullerton limits.
▪ 31 years continuously serving the City
of Fullerton
▪ Customer-centric ‒ 94% customer
retention
▪ Safer ‒ 40% better safety performance
than industry average over the last
decade
▪ Environmental Responsibility ‒ On
Barron’s 2024 100 Most Sustainable
Companies
▪ The country’s second largest collector of
plastics
Figure 1. Your Low-Risk, Best Value Partner. Republic Services is proud to lead the industry in many key factors that make us a preferred partner for municipal recycling and waste services.
Strengths of our Company Benefits to Municipality
99.9% pickup reliability rate Happy community; fewer calls to city hall 40% better safety performance than industry
average over the last decade
Fewer incidents; safer community streets for
children at play
Simple solutions for your community
recycling and waste needs
Easy access to solutions for the growing
number of waste streams
Recognized on the 2024 Barron’s list of 100
Most Sustainable Companies
Peace of mind that your partner is a global
leader in sustainable initiatives
Most advanced, integrated Customer
Resource Centers in the industry
Hundreds of trained agents networked
together nationwide, organized in pods that
focus on your market
Web- and smartphone-based app for easy
access by community residents to relevant
information
Stronger communications and easier alert
and news dissemination
Robust community education and outreach Communities educated on recycling produce less contamination and greater diversion
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 3
Our services are more than just being the
City’s franchise waste and recycling hauler;
we are your full-service environmental
liaison ensuring the city remains clean and
at the forefront of environmental
conservation.
Our Values
Our company culture is anchored in five core
values that guide us as we serve our
customers every day.
Safe
Committed to Serve
Environmentally Responsible
Driven
Human Centered
By adhering to these core values, and
constantly striving to improve on them, we
deliver superior service and lead the
industry as the most sustainable partner for
the City of Fullerton.
Local Leadership with National
Support
Our local team is vital to the continued
successful delivery of this contract and its
daily operations. This team’s unique
combination of experience ensures quality
service for the duration of the contract. Our
local and area management teams have
extensive experience operating and
managing waste companies, and they have
longevity in the region. Because of this, we
are proactive in anticipating customers’
needs and adjusting to market changes. We
also implement best practices to continue
improving our operations and customer
service.
The local team is as follows:
Figure 2. Five core values guide us as we serve our customers every day.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 4
Peter Besada- General Manager
James Castro – General Manager
Sarah Russell- Finance Manager
Brandon Garcia- Municipal Manager
Priscilla Lomeli- Safety Manager
Daniel Bohorquez – C&D Account Manager
Justin Bell- Operations Manager
Ricardo Cisneros – Operations Manager
Pierre Fanny- Operations Manager
Joanne Taylor – Human Resources Manager
Carlene Weaver- Operations Supervisor
Jorge Llerena- Municipal Supervisor
Sandra Zuniga- Sustainability Advisor
Junk Luggers DBA Clean City Pro’s LLC –
Subcontrator Steam Clean
In total this team has over 90 years’
experience with Republic Services.
The local office is located at 1131 N Blue
Gum in Anaheim CA, about 5 miles from
Fullerton City Hall. Your main contact with
Republic Services will continue to be
Brandon Garcia, Municipal Manager, with
support for the whole company where
needed.
While our local business operation teams are
fully empowered and accountable for
delivering on our commitments, they are
also backed by the support and breadth of
our area and corporate leadership teams.
Together these teams are capable of
amassing expertise and support to respond
to any challenge, even during times of crisis
such as COVID-19 and natural disasters. In
times like this, our area and corporate
teams activate to ensure our people are safe
and assets are operational so we can quickly
return to normal operations. This is a
considerable benefit and risk mitigation to
the City of Fullerton that many other
providers in the industry are unable match.
Sustainability
The breadth and scope of our sustainability
platform is earning noteworthy recognition.
Our safety program leads industry. Our fleet
is reducing its carbon impact. And our
landfills generate renewable energy.
We are Sustainability in Action™. We are
guardians of our environment and shoulder
the responsibility of protecting it. We lead
by example, working diligently to decrease
our vehicle emissions, create innovative
landfill technologies, generate and use
renewable energy, and cultivate community
engagement and employee growth
opportunities. We are privileged to serve
millions of customers nationwide. Republic
Services’ multifaceted sustainability platform
revolves around four elements: Safety,
Talent, Climate Leadership and
Communities. These elements form the
foundation of our 2030 Sustainability Goals.
Safety
We prioritize safety above all else. When
people feel safe, they can fully participate in
the daily opportunities available to them.
Republic Services has a consistently low
occurrence of incidents and accidents. We’re
known for our strict focus on safety and
corresponding best-in-industry, multi-
faceted and well-organized safety program.
We have a 40% better safety performance
than the industry average for the last 10
years based on OSHA recordable data.
Employees, the public and rate payers all
benefit from our dedication to safety. We
have been and will continue striving to be
the safest waste services company in North
America.
Talent
Engaged employees are the greatest
indicator of our success. We provide ongoing
job training, growth and development
opportunities for our employees at every
level. We are invested in them and look for
meaningful ways to demonstrate our
appreciation for the hard work and
dedication they show every day.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 5
Our inclusion and diverse efforts help to
ensure everyone can bring their best selves
to work each day.
Republic Services’ local offices are staffed
with a team of nearly 392 professionals who
take personal responsibility for serving
customers with care. We are an industry
leader with a national network, decades of
experience, diversified capabilities and
expertise serving clients of all sizes —
including, proudly, theCity of Fullerton.
Climate Leadership
In 2017, Republic Services announced its
Sustainability Platform, and from it, our
2030 Sustainability Goals were born. These
ambitious goals help us do best by our
environment, keep us accountable to
responsible disposal and benchmark our
successes.
Communities
We are dedicated to being good neighbors in
the communities where we live and work.
This includes investing in customer
engagement, philanthropic giving,
volunteerism, environmentally responsible
infrastructure, and operating in our markets
at the highest standards.
Republic Services’ community engagement
plan is based on the needs of community-
based organizations and civic and business
entities in the City of Fullerton. We have a
track record of giving to and spending in the
City of Fullerton.
Sustainability as a Platform
for Growth
Our sustainability efforts include major
investments in our planet’s future. We
actively innovate and drive the industry in
new directions, which will ultimately
transform the ways in which recyclable
materials achieve circularity. We are also
dramatically reducing emissions attributed
to landfills and fleet vehicles. Four relevant
examples of our effort and leadership are
outlined below and directly relate to our
third-party recognition and awards.
Renewable Energy
Our landfills safely and responsibly handle
our customers’ waste. These sites also
provide a lesser-known benefit: renewable
energy production.
When organic waste breaks down in a
landfill, the natural process creates biogas,
which largely consists of methane. We
Figure 3. Our 2030 Sustainability Goals encompass Safety, Talent, Communities and Climate Leadership.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 6
capture this gas through collection systems
and, for many years, have utilized it to
generate energy. Our legacy landfill gas-to-
energy (LFGTE) projects produce electricity
for the public utility grid.
Today, demand for renewable energy is
driven by efforts to decarbonize and reduce
emissions, so our focus has shifted to
producing renewable natural gas (RNG).
RNG can be used for a variety of
applications to displace conventional gas
from fossil fuels. As transportation fuel, RNG
can reduce emissions by up to 70%, which
has made it highly valued in the
marketplace.
To help meet this rapidly growing demand,
we recently announced a joint venture with
bp to develop 40 landfill RNG projects across
the U.S. This venture is the nation’s largest
RNG portfolio build-out to date, offering
both environmental and economic
sustainability.
Once fully operational, these projects are
expected to generate approximately 12.5
million MMBtu of RNG annually — equivalent
to the average annual natural gas usage of
nearly 200,000 residential customers in the
United States. We are already engaged in
many LFGTE projects around the country,
and these additional deployments give us
scale to make a significant, direct climate
impact.
Once all 40 projects are operational in 2027,
we anticipate capturing and beneficially
reusing 70% of our total landfill gas and
making significant progress toward our
Renewable Energy goal.
Polymer Centers/Blue Polymers
While many people do their best to recycle,
the lifecycle potential of different recycled
materials is not broadly understood. While
an aluminum can is generally recycled back
into a new can, a water bottle or detergent
jug is more likely to be remade into
products such as textiles, carpet or
construction pipe instead of a new bottle or
jug. These “downcycled” products have few
options for further recycling, so their
lifecycle tends to be finite — not circular.
Demand is growing for recycled plastics that
can be reused in consumer packaging, and
the current supply is not keeping up.
Republic Services wants to keep plastic
packaging in the circular economy.
We have an innovative solution: the
Republic Services Polymer Center, the
nation’s first integrated plastics recycling
facility. The facility is designed to directly
address increasing demand from consumer
brands and packaging manufacturers for
recycled plastic, driving value for recovered
resins and enabling greater circularity.
Our first Polymer Center in Las Vegas
processes plastics from Republic Services’
recycling facilities. More centers are
planned.
Republic Services has entered a joint
venture with Ravago, a leader in polymer
recycling and distribution, to create Blue
Polymers, a partnership to advance
circularity in the plastics industry. The new
facilities will utilize recycled polyethylene
and polypropylene from Republic Services’
Polymer Centers to create high-quality,
recycled resin for consumer packaging and
other applications. The process will convert
high-density polyethylene and polypropylene
into fully formulated products for use in both
food-grade and non-food-grade sustainable
applications.
Environmental Services
In May 2022, Republic Services acquired US
Ecology, a leading provider of environmental
solutions offering treatment, recycling and
disposal of hazardous, non-hazardous and
special waste.
This acquisition allows us to provide
customers with the most complete set of
environmental services in the industry.
US Ecology adds a national platform of
difficult-to-replicate assets and talent to
Republic Services, including: nine specialty
waste landfills with five hazardous waste
landfills; 16 RCRA-permitted treatment,
storage and disposal facilities (TSDFs);
seven wastewater treatment facilities; and
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 7
more than 100 environmental services field
locations.
Customers with multiple recycling and waste
service needs value the ability to consolidate
services with a single partner that has a
successful track record of safety, compliance
and environmental responsibility.
These important new service capabilities
mean we can now safely and responsibly
manage more of the non-standard waste
collection and processing tasks that are
critical to all municipalities across the
country. Residential customers can enjoy
drop-off or collection programs for
household hazardous waste, electronics,
universal waste or medical sharps.
Commercial and industrial customers
can now expand their collection program
to include vacuum cleanout services,
collection of oils or solvents, or other
unique materials that come from the
business or manufacturing process.
Lastly, municipalities can now enjoy a
single partner that supports cleanups of
abandoned waste, people experiencing
homelessness encampments, drug labs
seized by police, as well as emergency
response to spills, remediation or natural
disasters.
For example, the Republic Services team
was at the forefront of cleanup efforts after
an oil spill off Southern California’s coast in
October 2021. A third party’s pipeline had
ruptured, resulting in more than 125,000
gallons of crude oil washing ashore. When
called into service, we quickly mobilized 250
people who supported recovery efforts
including the collection, transport and
disposal of oil-soaked waste.
Figure 4. Recognition supports our approach. Engaged employees and leadership make Republic Services an employer of choice.
Figure 5. Emergency Response Services – We
were at the forefront of cleanup efforts after an oil
spill off Southern California’s coast in October
2021.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 8
Related Experience by
Area
Republic Services is unmatched in its
extensive services rendered and
infrastructure available in North Orange
County.
Republic is the exclusive Franchise waste
and recycling hauler for many Cities in the
area as well as the owner and operator of
the largest recycling processor and waste
transfer station in North Orange County.
Including our entire Southern California
market, we haul over 2.8 million tons of
material from over 500,000 customers
across Southern California in the North
Orange County region annually. Additionally,
Republic has diverted over 450,000 tons of
waste a year from reaching landfills through
its robust recycling programs. Thanks to our
extended network of resources, republic
provides bulk services at all its Southern
California Contracts. A list of Republics’
relevant work experience with these 7 Cities
is described below:
Santa Ana:
Republic services a total of 42, 825
residential accounts, and 4,972 commercial
accounts in a week. Republic has served as
the exclusive franchise waste and recycling
hauler for the city since 2022. We were
successfully awarded this contract and have
achieved a smooth transition, establishing a
strong and collaborative partnership
between the City and Republic
All SB 1383 services are currently available
and provided to all applicable City accounts.
Republic is in the process of finalizing full
City-wide SB 1383 compliance, which is
anticipated to be achieved by 2026. Both
Republic and the City’s Solid Waste
Enforcement team play a critical role in
ensuring the successful implementation and
achievement of all SB 1383 mandates.
Anaheim:
Republic services a total of 59,697
residential accounts, and 5,921commercial
accounts in a week. In addition, Republic is
the exclusive franchise waste and recycling
hauler for the largest resort and
entertainment centers in California, also
located with the city. These include the
Disneyland Resort, the Anaheim Convention
Center, The Honda Center, and Angel
Stadium. The notable experience gained
from the city are as follows:
• All SB-1383 services are available and
provided to all applicable City accounts.
o Republic is currently finalizing full
City-Wide SB 1383 compliance
which is expected by year 2026.
• Republic Services has provided solid
waste and recycling collection services
since 1952. With our long-standing
partnership, the city continues to be very
satisfied with our team’s quality of
service, partnership, and
professionalism.
Garden Grove:
Republic services a total of 30,849
residential, 1,730 commercial and 1,870
multi-family accounts a week. In addition,
Republic successfully implemented a battery
recycling program with collection sites at
City Facilities, as well as host battery
recycling services at all 6 annual community
clean-up events hosted by Republic. Other
services include two annual compost
giveaway events donating over 50 tons of
bagged and loose compost annually. In
2023 Republic Services lead the City’s SB
1383 initiative. The implementation was
thoroughly planned out and effectively
executed over the course of 12 months.
Phase 1 – Residential enrollment. Outreach
to all residential customers prior to phase 1
Local Knowledge Experience matters,
and we have it.
▪ Successful SB 1383 programs
Implementations across several cities
neighboring Fullerton.
▪ Haul over 2.8 millions tons of material
across our Southern California Region.
▪ Service over 1.6 million customers across
the Southern California region.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 9
go live. Outreach included mailed letters,
pamphlets, and robo-calls. At go-live
residents were instructed to begin using
their yard waste container for food waste.
Phase 2 commercial automatic enrollment
of services.
▪ Due to large geographical region, and
number of accounts. Roll-outs for
commercial customers were broken
down into 8 separate sub-
implementation groups. The groups were
strategically formed based on delivery
efficiency.
▪ Outreach efforts conducted by all
commercial customers in each of the
sub-groups prior to go-live. Customers
were given option to receive a right
sizing and waiver evaluation prior to
delivery of containers
▪ Follow up education to customers
conduct post implementation as well as
contamination waste assessments. Post
Implementation.
Phase 3 multi-family automatic enrollment
of services.
• Outreach efforts conducted with all
commercial customers. Customers were
given choices for receiving optional
container sizes.
• Annual waste and contamination reviews
conducted City wide to all customers to
ensure adherence and compliance with
SB-1383.
Yorba Linda:
Republic services a total of 19,689
residential, 472 commercial and 37 multi-
family accounts a week. In 2022 Republic
lead effort for the City’s SB 1383 initiative
through an efficient and prompt automative
implementation of all necessary services
needed for SB-1383 compliance.
Implementation was executed using a
Phased-in automatic enrollment of services
by line of business. The implementation
process was as follows:
Phase 1 – Residential enrollment. Outreach
to all residential customers prior to phase 1
go live.
Phase 2 commercial automatic enrollment
of services.
• Outreach efforts conducted with all
commercial customers. Customers were
given option to receive a right sizing and
waiver evaluation prior to delivery of
containers
• Follow up education to customers
conduct post implementation as well as
contamination waste assessments. Post
Implementation.
Phase 3 multi-family automatic enrollment
of services.
▪ Outreach efforts conducted with all
commercial customers. Customers were
given choices for receiving optional
container sizes.
▪ Annual waste and contamination reviews
conducted City wide to all customers to
ensure adherence and compliance with
SB-1383.
Placentia:
Republic services a total of 11,917
residential, 585 commercial and 166 multi-
family accounts a week.
▪ Ongoing customer outreach conducted,
to ensure SB-1383 compliance with
current services and container sizes. This
is being completed as both the City and
Republic work toward the finalization of
additional programs and services aimed
at full City SB1383 compliance.
▪ Strong community partnership with the
annual participation of the City’s
sponsored Heritage Festival. Over the
past 3 years Republic has included a
Service truck to be join the festivals
annual parade.
Villa Park:
Republic services a total of 1,985 residential
accounts, and 18 commercial accounts a
week. In 2022 Republic again lead the City’s
SB 1383 initiative in conjunction with the
concurrent implementation of programs in
two other Cities. A thorough and efficient
automatic implementation for all SB-1383
compliant services to residents and
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 10
commercial accounts was completed within
6 months of implementation start.
Implementation was executed using a
Phased-in automatic enrollment of services
by line of business
Phase 1 – Residential enrollment. Outreach
to all residential customers prior to phase 1
go live.
Phase 2- commercial automatic enrollment
of services.
▪ Outreach efforts conducted with all
commercial customers. Customers were
given option to receive a right sizing and
waiver evaluation prior to delivery of
containers
▪ Follow up education to customers
conduct post implementation as well as
contamination waste assessments. Post
Implementation.
Brea:
Republic services a total of 11,122
residential, 880 commercial and 138 multi-
family accounts a week. Beginning the
summer of 2025 Republic led efforts to
implement the City’s SB 1383 initiative
through an efficient and prompt automatic
implementation of all necessary services to
all city accounts. The result was full city-
wide SB-1383 compliance with in 6 months.
The implementation was our most
aggressively managed implementation
timeline conducted by our Anaheim division
yet. The urgent completion was agreed to
assist the city in meeting their SB – 1383
agreement with the state regulatory agency
CalReycle. The Implementation plan
involved a phased roll-out by line of
business as follows.
Phase 1 – Residential enrollment. Outreach
campaigned to all residential customers
conducted 2 months prior to phase 1 go live.
Go Live consisted of delivery of containers to
customers who were missing to complete a
3-cart system.
Phase 2 commercial and multi-family
automatic enrollment of services.
▪ Outreach efforts conducted with all
commercial customers. Customers were
given option to receive a right-sized and
waiver evaluation prior to container
delivery.
▪ To facilitate the expedited timeline, all
customers were delivered the default of
65 gal for recycling and 32 gallon
containers for organic waste.
▪ Follow up education to customers and
conduct post implementation, right
sizing as well as contamination waste
assessments are conducted post
Implementation.
Phase 3 Mobile-Home automatic enrollment
of services.
▪ Outreach efforts conducted with all
Mobile home customers. Education
sessions conducted with mobile home
communities prior to container
deliveries. Customers delivered 32-
gallon carts to accommodate location
constraints.
Mockup SB 1383 Outreach Sample
provided on the following page.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 11
SB 1383 Outreach Sample:
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 12
Project Team
Our operations are run locally by
seasoned industry veterans who live in
your community and are backed by the
experience and strength of their area
and corporate leadership teams.
Republic Services’ structure allows for local
decision-making by managers with direct
responsibility and experience relevant to the
contract operations. Local leadership is
knowledgeable of local collection and post-
collection processing activities. However, all
areas are supported by the extensive
resource recovery, technical expertise,
infrastructure and financial strength of a
large, nationwide company with a corporate
headquarters.
Republic Services’ in-house training,
personnel advancement, recruitment
programs and workforce development are
some of the most comprehensive in the
industry. This enables Republic Services to
attract and retain the most highly qualified,
dedicated and experienced professionals in
the business today.
Local Leadership
Our local personnel are vital to the
successful delivery of this contract and its
daily operations. We will manage the various
operational and administrative components
of contract implementation and ongoing
service to the City of Fullerton. Our local and
area management teams’ unique
combination of operating and managing
solid waste companies, recycling expertise
and innovative management systems will
ensure quality service for the duration of the
contract. This allows us to quickly respond
and meet your needs all while staying in
touch with your local businesses and
residents.
Area Leadership
We believe our strong area management
team allows us to effectively drive our
initiatives and helps ensure consistency
across the organization. These teams have
extensive authority, responsibility and
autonomy for operations within their
geographic markets. Because we retain
experienced managers with extensive
knowledge of their local communities, we
are proactive in anticipating customers’
needs and adjusting to changes in the
markets. We also seek to implement the
best practices of our various business units
throughout our operations to continue
improving our operations and service.
National Backing
Each of our local business operations is fully
empowered and accountable for delivering
on our commitments to our customers. They
are, however, backed by the support and
breadth of our area and corporate leadership
teams, capable of massing expertise and
corporate might to assist or respond to any
challenge during the term of the contract.
An example of this benefit to you is the
response capabilities during times of crisis
such as hurricanes, tornados or other
natural disasters. In times of challenges like
these, our area and corporate teams
activate to ensure people are safe and our
assets are operational, so we can return to
normal operations as soon as possible.
Key Personnel Bios
Your local team has been working together
for years, serving 8 municipalities in your
area. The key positions and roles involved in
the delivery of this contract are listed below:
Your local business unit has more than
90 years of combined industry
experience
▪ We provide jobs for more than 42,000
people nationwide, including 34 who live
and work in the City of Fullerton.
▪ The local General Manager and his
business unit are fully empowered to
serve your needs
▪ Every business unit is completely
supported by area and corporate staff
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 13
General Manager
Peter Besada
Located at our Anaheim
Division, Peter Besada is
a Southern California
native and seasoned
professional with over 20
years of leadership
experience managing
dynamic and complex
operations throughout
the region. He has
successfully led large-scale teams and
operational networks across Southern
California, with a focus on delivering safe,
reliable, and customer-focused service to
the communities he serves.
Peter’s background spans operations,
logistics, customer service, contract
management, maintenance, safety,
compliance, and business start-ups. He has
held senior leadership roles in diverse
service environments, consistently driving
operational excellence and building strong
partnerships with municipal clients.
With a proven track record of overseeing
multi-faceted operations, ensuring contract
compliance, and launching new programs,
Peter is dedicated to transparent
communication, operational integrity, and
collaborative problem-solving — all critical
to the successful management of municipal
trash and recycling programs.
James Castro
General Manager - CVT & Transfer Station;
Post Collections
While our local
business operation
teams are fully
empowered and
accountable for
delivering on our
commitments,
they are also
backed by the
support and
breadth of our area and corporate leadership
teams. Together these teams are capable of
amassing expertise and support to respond
to any challenge, even during times of crisis
such as COVID-19 and natural disasters. In
times like this, our area and corporate
teams activate to ensure our people are safe
and assets are operational so we can quickly
return to normal operations. This is a
considerable benefit and risk mitigation to
the City of Fullerton that many other
providers in the industry are unable match.
Municipal Manager
Brandon Garcia
Brandon joined
Republic Services in
2023. He comes
from the public
sector with over 14
years’ experience
managing and
administering
government
contracts for the
County of Los Angeles and special districts
within Orange County. He is a long-time
resident of the City of Fullerton and
volunteers his time coaching youth sports
for Golden Hill little league and the Fullerton
Rangers. His experience provides a unique
level of understanding in municipal
acquisitions, municipal contract compliance
and municipal operations.
Finance Manager
Sarah Russell
Based at our
Anaheim Division,
Sarah is a seasoned
Finance Manager
with over 26 years
of experience in the
financial
management of
solid waste disposal
operations. Her
expertise spans accounting department
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 14
leadership, general ledger reconciliations,
forecasting, budgeting, and oversight of
both internal and external audits.
Sarah works closely with the General
Manager and regularly partners with key
decision-makers to shape financial strategy
for the Anaheim Business Unit. Her career
spans solid waste collection, recycling,
transfer stations, intermodal, and landfill
operations, with experience across Texas,
Washington State, and California.
In California, Sarah has developed deep
expertise in SB 1383 compliance, making
her a trusted resource for navigating
complex regulatory requirements. She has
successfully renegotiated multiple municipal
contracts, including those with the Cities of
Anaheim, Garden Grove, Yorba Linda, and
Brea—demonstrating her ability to drive
value and maintain strong community
partnerships.
Safety Manager
Priscilla Lomeli
Priscilla Lomeli has
proudly served Republic
Services since 2010,
building a career
dedicated to the
advancement of safety,
compliance, and
employee well-being.
With more than 15
years in industry,
Priscilla has held key
roles as an Environmental Health & Safety
(EH&S) Specialist and Claims Specialist,
before assuming her current position as BU
Safety Manager. These roles have equipped
her with a comprehensive understanding of
risk management, regulatory compliance,
and the development of safety-first cultures
across complex operations.
Throughout her career, Priscilla has
partnered closely with management teams
to implement effective workers’
compensation and claims compliance
programs that meet and exceed state,
federal, and Department of Transportation
standards. She is recognized for her
collaborative approach, her ability to align
strategy with operational execution, and her
skill in fostering trust and strong
relationships with leadership, employees,
and community partners.
As a Safety Manager, Priscilla embodies the
belief that safety is not just a policy, but a
responsibility shared across every level of
the organization. She is deeply committed to
ensuring that Republic Services continues to
serve its communities, customers, and
employees with the highest regard for
safety, accountability, and care. Her passion
for service and her leadership within the
safety field continue to have a lasting impact
on the organization and the communities it
serves.
Operations Managers
Justin Bell
Operations Manager;
Collections
Justin joined Republic
Services in 2023 as
an operations
Supervisor, where he
managed and
developed the
Industrial Services
department. Prior to
joining Republic Services, Justin was an
Operations Training and Transportation
Coordinator. He managed operational
training for team members as well and all
logistics at multiple sites throughout
California.
As the Operations Manager, he manages the
Commercial and Industrial collections
department. He is responsible for
overseeing the daily operation activities of
the industrial and commercial services
department. Justin is responsible for
securing positive customer experience,
upholding safety, and developing
operational efficiencies.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 15
Ricardo Cisneros
Operations Manager; Collections
Ricardo Cisneros
joined the
Republic Services
team in 2017 and
has been a key
contributor to the
Anaheim Division
ever since. With 7
years as a
supervisor and now serving as an operations
manager for the past year, Ricardo has over
27 years of experience in the Southern
California waste industry. His career includes
15 years as a driver and 5 years in
management prior to joining Republic
Services. Ricardo is known for his deep
expertise in operations and performance
management, strategic planning, coaching,
and employee development. His leadership
has been instrumental in driving operational
Excellence and fostering a culture of
continuous improvement within the Anaheim
business unit. In addition to his extensive
field experience, Ricardo holds multiple
industry certifications that further
enhance his capabilities and leadership in
the solid waste sector. His dedication and
broad skill set make him a valued leader and
a trusted member of the Republic Services
team.
Pierre Fanny
Operations Manager CVT & Transfer Station;
Post Collections
Pierre has more
than five years of
experience in the waste
and recycling Industry.
In 2018, Pierre joined
Republic Services in
Anaheim. Pierre is
responsible for all
aspects of the day-to-
day operation of the recycling center and
helps manage over 4,800 tons of
material each day for the Anaheim CVT
facility.
Operations Supervisors
Carlene Weaver
Carlene joined Republic
Services in 1988 in our
Anaheim division. She
has been with Republic
for over 36 years. She
started as a
receptionist and has
served in many
different roles from
being a Recycling
Coordinator and Post Collections as well.
She designed and implemented our first
recycling routes in Anaheim for our
commercial and residential routes. She
transitioned into a Lead Supervisor
managing all lines of business including
Residential, Commercial, and Industrial and
currently manages these same lines of
business as operations Supervisor.
Eric Diaz
Eric Diaz joined the
Republic Services
team in 2022 and
has been a vital part
of the Anaheim
Division residential
team. Prior to
joining Republic
Services Eric was in
a management
position and has 20
plus years in customer service / customer
relations experience. Eric’s expertise has
been in operation and production
management, team building, planning,
purchasing, design and creative marketing,
and employee development. His
workmanship and drive makes him a valued
leader here at Republic Services.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 16
C&D Account Manager
Daniel Bohorquez
Prior to working with
Republic Services,
Daniel was an
operations Manager
overseeing multiple
sites in California,
Arizona, and
Nevada. He
managed benefits
portfolios for
unionized employees. Daniel joined
Republic Services as the Customer Care
Manager in September of 2022. He has
over 20+ years of customer service
management experience within an
operations field as well as call center. In his
current role he supports all our franchise
cities current construction operation projects
and compactors sales/lease portfolio.
Maintenance Manager
Bryan Juarez
Bryan has been in the
heavy fleet
maintenance field for
over 12 years.
starting as a Diesel
Mechanic with the U.S
ARMY. After his time
in service Bryan
began a career in the
waste industry in the
Los Angeles County
area. Joining Republic Services in 2022,
Bryan excelled in his role as a Maintenance
leader, improving fleet availability and
reliability. Since 2023 Bryan has been
located here in Anaheim, CA where he has
implemented multiple new processes for the
department.
Human Resources Manager
Joanne Taylor
Joanne Taylor has been
in Human Resources
Management for over 25
years and with Republic
Services for 9 years. As
the Human Resources
Manager, she works as a
business partner with the
local leadership team to
effectively manage the
human resources function for the division
while maintaining compliance with industry
regulatory agencies and company programs
and implementation of strategic human
resources initiatives.
She is responsible for assessing, making
recommendations, developing,
implementing, and supporting human
resources processes to assist in employee
staffing, engagement, retention, training,
benefits, compliance and compensation
programs at the local level.
She provides coaching and counseling on
performance management, conflict
management and resolution, conducting and
resolving investigations regarding employee
complains and concerns, identifies training
needs and/or gaps and develops training
programs as appropriate. She works with
the leadership team to implement
succession planning and talent management
plans to support the leadership team.
Municipal Supervisor
George Llerena
George joined
Republic Services in
2008 as a Customer
Service Rep, in
Santa Fe
Springs. He was
promoted to Account
Manager focused on
retention in the
Gardena, and Sun
Valley business units. In 2022 George joined
the Huntington Beach Division as a
Sustainability Advisor focused on AB341,
SB1383 compliance for a few jurisdictions.
After a year plus he was promoted and
transitioned into the role of Municipal
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 17
Supervisor handling all reporting, while
leading a team of Sustainability Advisors in
implementing recycling contact compliance
and diversion for 7 cities in the Anaheim
division.
Sustainability Advisor
Sandra Zuniga
Sandra joined the Republic Services team in
2012 as an Account Manager in the Los
Angeles market and transitioned to the
Orange County market as a Sustainability
Advisor. She manages the SB1383 program
for the cities of Fullerton, Brea and
Placentia, California. She is responsible
for conducting community outreach and
education for organic and commercial
recycling programs. Sandra facilitates
informative presentations and attends
community events.
Subcontractor
Junkluggers DBA Clean City Pros LLC –
Steam Cleaning Services
Clean City Pros LLC is a professional
exterior-cleaning company specializing in
municipal, commercial, and residential
services. Our team delivers reliable power-
washing solutions for sidewalks, buildings,
trash enclosures, bus stops, parking
structures, and public facilities. We’ve
provided high-quality power washing for
clients such as the City of Santa Ana,
meeting strict city standards for cleanliness
and safety. Clean City Pros LLC combines
skilled technicians, commercial-grade
equipment, and dependable service to keep
communities and properties looking their
best.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 18
Other Resources
Including Equipment
When you need top tier service, you
need a hauler that has the resources to
provide it. We at Republic have a robust
network of suppliers, manpower and
corporate backing that make our access
to resources at the top of the list when
compared to our competition.
As your current Franchise waste and
recycling hauler we look to dramatically
enhance our services to the City of
Fullerton. We utilize the following equipment
and services to ensure all required programs
are implemented and run efficiently and
effectively. We plan to do this by utilizing
the following resources.
Vehicles
Service Vehicles: All Automated Side Loader
(ASL) trucks are LNG and Electric powered.
All Front Load (FL) trucks are LNG. Republic
Services will purchase brand new vehicles
for the new services rendered, additionally
Republic Services will expedite the
replacement schedule for the remainder of
the fleet. This will ensure that there is a
like-new fleet servicing the City of Fullerton
and will ensure that no vehicles servicing
the City will exceed 12 years of age for the
length of the agreement. Additionally, all of
our vehicles are equipped with GPS tracking
to ensure we always have visibility on our
operations.
Front-Load Vehicles
We service commercial customers with
front-load collection vehicles with 28-cubic
yard volume bodies because:
The supplier is a company that has proven
to be among the strongest, safest and
lowest maintenance trucks in the industry
Our first-hand local knowledge shows that
this truck’s size and attributes will “fit” every
neighborhood we service, including hard-to-
service accounts. Additionally the entire
fleet of front load vehicles servicing Fullerton
will powered using LGN.
Automated Side Load Vehicles
Our automated side load vehicles (ASL) are
typically dual-side-drive, with a low-entry
cab, and equipped with a remote rear
camera that:
• Allows easy ingress and egress to the
curb
• Improves driver and pedestrian
safety
• Reduces potential injury
• Increases productivity
ASL’s can compact waste at idle speeds or
even while on the move and the large 5-
cubic yard hopper that greatly reduces litter.
Our ASL vehicles feature an arm, with a
patented vertical lift design that goes from
ground-to-ground operation in 6.5 seconds,
allowing for maximum curbside pickup in
less time, while also preventing litter and
spillage. All FL and ASL vehicles servicing
the campus use LNG fuel.
Electric Vehicles:
Republic Services is proud to lead the
industry with innovation that enables
municipalities to benefit from an electric
fleet.
We operate one of the largest vocational
fleets in the country with 17,000 collection
trucks. For this reason, one of our
sustainability goals is to reduce our
greenhouse gas emissions by 35% by 2030.
This aggressive target is backed by the
Science Based Targets initiative (SBTi) and
in line with the Paris Climate Agreement.
One of the greatest opportunities in
pursuing this goal is to advance the state-
of-the-art technology for vehicle
electrification, and to benefit municipalities
with our fleet’s conversion.
Municipal Benefits of EV
Municipalities that convert their
environmental services operations to an
electric fleet can immediately enjoy multiple
benefits at a very affordable price.
▪ Greenhouse Gas Reduction - With a
growing focus on sustainability and
environmental responsibility, many
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 19
municipalities have established climate
action plans that include a goal to reduce
greenhouse gas (GHG) emissions over
time. Because transportation (passenger
cars and light-duty trucks) accounted for
28% of GHG emissions in the United
States in 2021, according to the EPA,
converting daily environmental services
routes can meaningfully impact a
municipality’s emission reduction goals.
▪ Noise Pollution Reduction – Electric
collection trucks are considerably quieter
on routes than their CNG/RNG or diesel
equivalents. Our initial EV trucks are so
quiet that some municipalities may add
noise emitters to alert people to the fact
that the truck is coming.
▪ Perception as a Leader in Sustainability
– Municipalities early to adopt and
implement EV are seen by their peers
and constituents as progressive and
committed to sustainability.
Figure 6. EV Automated Side Load
Collection. Provides a quieter, cleaner
and safer hauling vehicle.
Containers:
Carts: Republic will offer a variety of cart
sizes to both residential and commercial
customers. The sizes range from the largest
sizes at 96 gallons to the smallest at 32
gallons. The 64 and 32 gallon sizes allow for
convenient storage at premises with limited
real estate, such as mobile homes and
townhome communities. For the organic
containers offered, two different organic
container types are offered to commercial
customers. These include mixed organic,
which consists of green waste and food
waste; and food waste only containers. The
full range of carts, waste type and
dimensions offered are listed below:
Residential Carts
Residential
Size
Dimension Waste Type
96 Gal. 35.5”L X
29.75”W X
43.75”H
Trash/
Recycling/Mix
Org
64 Gal. 31.5”L X
24.25”W X
41.75”H
Trash/
Recycling/Mix
Org
32 Gal. 23.75”L X
19.75”W X
38.25”H
Trash/
Recycling/Mix
Org
Commercial Carts
Commercial
Size
Dimension Waste Type
96 Gal. 35.5”L X
29.75”W X
43.75”H
Trash/
Recycling/Mix
Org *No Food
only Org
64 Gal. 31.5”L X
24.25”W X
41.75”H
Trash/
Recycling/Mix
Org/Org Food
Only
32 Gal. 23.75”L X
19.75”W X
38.25”H
Trash/Recycli
ng/Mix
Org/Org Food
Only
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 20
Bins: Republic will also offer a variety of bin
sizes to accommodate the specific
operational needs for larger commercial
waste generators. These container sizes
measure their volume in cubic yards (Yd)
and not gallons. The sizes and waste type
offered are listed below:
Size Dimension Waste Type
1.5 Yd. 4’D X 6’W
X 3’FH X
3’.5”BH
Trash/Recycling/Mix
Org/Org Food Only
2 Yd. 3’.4”D X
6’.10”W X
3’.10”H
Trash/Recycling/Mix
Org/Org Food Only
3. Yd. 3’.11”D X
6’.11”W X
4’.5’”
Trash/Recycling/Mix
Org/Org Food Only
4 Yd 3”.11”D X
6.’7” W X
4’.6”
Trash/Recycling/Mix
Org/Org Food Only
6 YD 5.5’D X
6’W X
3.9FH X
5.9”BH
Trash/Recycling/Mix
Org/Org Food Only
8 YD 6'D X 6’W
X 4.6'FH
X 7.4”BH
Trash/Recycling/Mix
Org/Org Food Only
Roll-Off: Republic also provides quick and
reliable roll-off container services to high-
generating customers. Sizes ranging from
our largest container size of 40 cubic yards,
down to our smallest 15-cubic yards are
serviced using clean diesel Class B trucks.
The wide selection of roll-off containers will
help address the unique needs of its
Fullerton customers. The chart below
provides the full list of containers and
dimensions offered:
*Construction and Demolition (C&D)
Size Dimension Waste Type
10 YD 8’.4”’L X
12’W X
4’.5”H
C&D/Trash/Recycling
*Sizes Available
15 Yd. 18”L X
8”W X 2”H
C&D/Trash/Recycling
20 YD 23’L X
7’.9” W X
4’.5” H
C&D/Trash/Recycling
*Sizes Available
30 YD 23’L X
7’.9” W X
6’.1”H
C&D/Trash/Recycling
*Size Available
40 YD 22’L X 8’
W X 8”H
C&D/Trash/Recycling
Construction and Demolition (C&D)
Services: Republic provides first-class C&D
services to contractors. When the containers
are properly used, Republics certifies that
waste meets California’s 60 percent
construction waste diversion requirement. In
addition, Republic also provides LEED
certified waste hauling services.
SB 1383 Compliant Container Colors
The requirements of SB 1383 may feel
overwhelming to grasp. One requirement
the City will not have to worry about is
ensuring that all distributed containers in
the City are SB 1383 Color compliant. That’s
because as your franchise hauler, since
2024 we have been replacing all container
request with new SB-1383 container
compliant lid colors. Below are samples of
what those colors look like:
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 21
Bins
Waste:
Recycling:
Mixed Organic
Organic (Food Only) Bin and Cart
Carts:
Waste Recycling Organic(Mixed)
Residential Service–
Meeting California CARB requirements
Republic utilizes CNG, LNG and Electric
powered Automated Side Loader (ASL)
trucks. Customers will be serviced from a
three-cart source separate system using
(ASL). Republic will maintain service routes
for the following waste streams ensuring full
SB-1383 compliance:
Commercial Services–
Commercial Services are provided using
CNG and LNG Front Load (FL) trucks. FL
Load trucks servicing recycling and organic
recycling Republic will maintain service
routes for the following waste streams
ensuring full SB-1383 compliance:
On-Call Bulk Service:
Republic offers residential and commercial
bulky item pick-up services. The service
utilizes FL or ear-load collection vehicles.
The service is scheduled via customer
request by phone or through Republics
online account maintenance system.
Scout and Pull-Out Services:
For customers where service access is
limited, Republic offers Scout services and
pull-out services. Scout service utilizes a
light to mid-size pickup to exchange a metal
bin. Pull-out services can be offered to both
residential and commercial customers. The
service will require a manual moving of the
customers’ bin to the service vehicle, with
the replacement of the container back to it's
original location.
Downtown District Bin Enclosure
Cleaning
We know that the business in the downtown
district are the gem of the City. Bringing in
valuable commerce to the community We
also know that this activity present
challenges when it comes to keeping the bin
enclosures in the district clean. That’s why
we will provide weekly steam cleaning
services to this area.
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Management Services
RFP #2526-RFP-003 Competition Sensitive Page 22
Household Hazardous Waste (HHW)
Pick-up:
Republic can offer the City of Fullerton the
implementation of an HHW program.
Through efficient communication with the
city the details of the program can be
developed by taking the City’s specific
expectation on how the plan should operate.
Having recently acquired Ecology, Republic
is in the best position among it’s
competitors to offer special waste and HHW
waste solutions.
Lock Bin Services:
For it’s commercial customers, Republic
offers the installation of lock bin devices and
the ability to unlock and relock during each
service interval. This service prevents
unwanted use of the customer’s container.
Community Engagement:
Republic offers the City it’s own dedicated
sustainability advisors who will directly
engage business and residents to ensure
proper and effective use of product and
available services occurs.
Event Tabel Hosting:
In addition to taking input from the City,
Republic will ensure that it maintains a
visible presence in the City by hosting a
promotional table at City-wide events held
throughout each calendar year.
Education and Outreach:
As part of its commitment to ensure City
wide compliance with SB – 1383,
sustainability advisors will regularly visit
businesses and residents to educate all on
the requirements of SB-1383. City Specific
outreach materials developed in partnership
with the city will be used as electronic and
physical educational material.
In addition, Republic will continue to host
the City’s own dedicated Webpage hosted on
our company’s servers. The webpage is the
Cities open education tool to use as the
City’s needs change.
Technology:
Unmatched by much of the market
competition, Republic offers customers
mobile and online access to their accounts.
Customers may make payments, schedule
Bulky item pick-ups, receive service
notifications and even track the progress of
their service truck in route through the
Republic Services App.
On-Board Camera Systems
Republic understands that the needs of SB
1383 require forward thinking, which is why
Republic has committed to installing on-
board camera systems to help municipalities
detect and monitor waste contamination at
every service interval, for every customer.
Our system uses Artificial Intelligence to
detect contamination and then flags that
account for such an occurrence.
Bin Inventory
Republic Maintains a well-maintained
inventory of all available containers.
Inventory is maintained at its dedicated
offsite facility no more than 1000 feet from
its main operations facility at 1235 North
Blue Gum Street. The inventory is held
within two location totaling more than 50-
acres of real estate. The location is
maintained by dedicated staff. Available
inventory is managed with a 2-month run
rate to ensure containers are always
available for the needs of the communities
we service.
Processing Facilities:
• CVT Anaheim - Solid Recycling, Organic
Recycling and Transfer Facility
• San Bernardino Sustainability Park
• Agromin OC Ontario
• Recology Blossom Valley Organics,
• Kochergen Farms Composting
Special Services:
With access to resources unmatched by
many of the competition, we can offer the
city the following special services at no
additional charge:
• Annual steam cleaning of city-owned
disposal enclosures
• Residential bulky item collections
(unlimited items) – currently noted on
rate sheet
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 23
• Residential walk-out service for
customers with verifiable disability
• HHW Event
• Compost Drive-through Event
• Paper Shred Event
• Compost Giveaway Event
• Downtown District weekly cleaning
• Bulky item quarterly collection services
• Weekly bulky item sweeps (“hot spots”)
• Free services to all 31 City Facilities
listed in the RFP
• Four bulk item clean-up events with
unlimited item drop off annually
• Monthly abandoned bulk item Pickup
from Fullerton City Yard
• No charge support for all major City
sponsored events
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 24
Collection Operations
Great operations come from great
people. Republic Services’ locally based
operations team draws from extensive
training and the backing of a seasoned
corporate support team.
Operations Overview
Successful collection operations begin with a
skillful operations supervisor who knows the
business as well as your community. Your
Republic Services local operations supervisor
is responsible for the day-to-day collection
operations, including development and
evaluation of routing (in conjunction with
the general manager), training and
oversight of drivers, as well as
implementation and enforcement of safety
procedures.
We ensure our operations supervisors are
not overloaded, nor tied to a desk. On
average, we maintain a 15:1 ratio of routes
to supervisors, which means that items
needing attention are dealt with immediately
and that the supervisor knows your
community intimately. In addition, our
supervisors are out on the routes regularly.
At least twice per week, they conduct ride-
along with drivers on their routes. This
creates great opportunities for driver
mentoring, ensures quality control on the
route and keeps the supervisor directly
aware and familiar with the nuances of the
route and the community. Few, if any other
companies in the industry dedicate their
operations staff to success in this manner.
Operations Training
Our operations supervisor training programs
are second to none. Every supervisor, upon
starting employment at Republic Services,
attends a rigorous 2-week training boot
camp. Regardless of prior industry
experience, this boot camp sets all our
supervisors on the Republic Services way of
running operations and builds a strong peer
network with those who attend the training
together. After the initial training boot
camp, supervisors engage in regular
refresher and new training opportunities,
between 2 and 4 times per year. This yields
an operations supervisory team that shares
best practices and constantly looks for ways
to improve the level of service in your
community.
Routing Optimization
Establishing the most optimized routes for a
community has dramatic effects on the
quality of service, safety and efficiency of
the collection operation through shorter
routes, safety in the neighborhoods, and
ultimately the wear and tear on the streets
within the municipality.
We conduct a proven route optimization
process, which involves a tight collaboration
Figure 7. Operational Excellence. Our
rigorous supervisor training program yields
highly skilled operations teams.
Republic Services’ operations team is
market-leading through training,
collaboration and hands-on experience
▪ The most robust operations supervisor
training in the industry
▪ Average of 15:1 route-to-dedicated-
supervisors’-ratio – means prompt
response and oversight for your
community
▪ Proven optimized routing process
ensures efficiency, safety and minimal
impact on city streets
▪ Republic Services executes more than
5M pickups per day
▪ 99.9% pickup reliability rate, with an
emphasis on safety, sustainable
practices, and low-risk operations
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between the local team and our corporate
route optimization team. Through several
iterations, these teams collaborate, sharing
local knowledge and details, while running
our optimization processes to yield the best
routes possible for your community. For
example, we evaluate planned routes to
ensure that trucks are not conducting
collection on streets during times that are
known for congestion or traffic.
Communication with the
Community
In addition to the regular collaboration
between the routing teams, our operations
team can communicate with the residents
and commercial customers easily using
several forms of technology. Our Republic
Services web- and smartphone-based app
enables customers to see their accounts,
make service requests, or raise issues for
resolution. This app also enables our
operations team to offer alerts or emails to
customers regarding changes in service for
holidays or inclement weather. We also
employ a technology known as Call-Em-All,
which is a phone-based capability for
distributing operations updates when
needed to customers on effected routes.
Residents and business owners can opt in
and out of this communication with options
for phone, text and email for most alerts.
Digital Operations
We are leveraging technology to digitally
connect our customers, drivers, dispatchers,
supervisors and trucks via our RISE dispatch
platform and in-cab technology. We are
utilizing an agile iterative approach to the
development and multi-year roll-out of this
technology to ensure durable adoption
across our driver’s workforce. With the roll-
out of this technology, we are improving
productivity through more real-time route
information and data visualization tools;
increasing customer connectivity and
enabling automated service verification
communications; and enhancing the
employees’ experience by providing better
tools and technology designed around how
our employees will interact with it.
Technological Impact
The expansion into digital operations allows
Republic Services to offer a feature set we
are proud to provide to our customers to
improve access and visibility. With the
implementation of RISE and our digital
operations suite, customers have
unprecedented access to features such as
service verification and Track My Truck.
What this means for our customers is not
Figure 8. Track My truck; Customers can now view their truck proximity when enroute to their location.
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only reliable operation, but increased
confidence and verification to ensure little to
no impact on the day-to-day. In addition to
increased transparency, customers will have
access to our mobile application, website
and other resources that allow deeper
interaction of their account, ability to
request additional services and other items
such as paperless billing and notifications.
Emerging Technology
Lastly, our innovation and technology teams
are constantly monitoring emerging
technologies and running operational pilots
to determine capabilities that may be
suitable for fielding into our live operations
across the country. Many times, emerging
technologies are unreliable, or struggle to
scale to large operations. Other technologies
attract attention based on marketing claims
that often do not play out when deployed in
a large operation for a long period of time.
For this reason, we monitor technologies
and capabilities that offer promise, and pilot
them to confirm they can be applied without
impact to your contract. Once this occurs,
we implement seamlessly into the
operations and notify any stakeholders who
can benefit from the insertion when
completed.
Figure 9. Residential Collection process. Our residential collection service is simple, reliable, and environmentally responsible.
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Collection –
Residential
When it comes to handling your
residents’ recycling and waste needs,
Republic Services will exceed your
expectations in providing safe and
dependable curbside pickups.
Residential MSW Collection
The best practice for residential collection is
through single-family carts using an
automated side loader (ASL) truck. The ASL
collection vehicle is proven over time to
retrieve and return carts in even the most
hard-to-reach locations such as narrow
streets, courts, and alleyways, enabling the
industry’s most efficient, safe and
environmentally responsible curbside
automated collection services.
Each collection vehicle is operated by a
single driver and will be painted in a uniform
manner, featuring our logo and company
contact information.
To be SB1383 compliant we intend to utilize
the 3-color system.
Trash- Black/Gray
Recycling- Blue/Gray
Organics- Green/Gray
Residents will be offered the option of
choosing a 32-, 64- or 96-gallon cart
through the survey of all residents. If a
customer needs more than one collection
cart, we will provide an additional cart for a
fee to accommodate the customer’s needs.
ASL trucks are safer to operate, as the
driver typically stays in the cab, and
operates the collection arm at each stop.
The ASL cart collection methodology is fast
and efficient and requires approximately 8
to 12 seconds completing the cycle (pick up
cart, deposit contents, place cart back onto
the curbside) before the driver moves to the
next stop.
Residential Recycle Collection
We will offer all single-family customers
weekly, fully automated single-stream
recycling collection services. Recycling carts
will be serviced with the same type of
equipment and manner as residential solid
waste carts.
All single-family customers will be issued at
least one blue recycling container. Additional
containers will be made available to
residents for a small monthly charge as
additional containers decrease productivity
and decrease the number of homes that can
be serviced in a given day.
Residential Yard
Waste/Organics Collection
We offer all residential customers weekly,
automated collection of accepted yard waste
materials. Yard waste carts will be serviced
with the same equipment and manner as
residential solid waste and recycling carts.
All single-family customers will be issued at
least one organic green cart. Additional carts
are available for a small monthly fee.
Holiday trees will be collected curbside for a
specified period at no additional charge to
the customer. They will be collected at
specified collection areas for a specified
period at no additional cost to the customer.
Bulk Waste Collection
White goods, with chlorofluorocarbons
(CFCs) removed, and bulk items will be by
request at no charge if placed curbside. If
the request is to pick up the containers at
the back door, there will be a charge issued
to account for the safety risk.
The largest provider of municipal
residential collection services in the
US
▪ 5 million pickups each day
▪ 99.9% on-time pickup
▪ Comprehensive collection services,
including solid waste, recycling, yard
waste, and bulk
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A REL truck will service the collection of
these items. All items that can be recycled
will be recycled according to the bulk
hierarchy of waste.
Bulk collection covers items that are too
large to fit in the cart or excess collection
needs. Bulk material for regular scheduled
collection should be no larger than 4ft x 4ft
x 6ft and weigh no more than 100lbs per
item.
Service Days
The following table below reflects the service
schedules for residential MSW, recycle, yard
waste and bulk items collection. All 3
services will be collected on the same day
by zone. We plan to provide services
utilizing the same zones as current to make
the transition as smooth as possible for all
of the residents and business in the City of
Fullerton.
Holiday Schedules
Republic Services will be closed on New
Years, Independence Day, Thanksgiving and
Christmas, if your service day falls on one of
these days, we will service you on your next
scheduled service day, this would include
Saturdays for customers who have Friday
services these weeks.
Residential Collection
Equipment
Residential collection vehicles will be a mix
of EV and CNG ASL vehicles.
ASL: 2024/2025 Volterra side loader electric
EV truck
ASL: 2024/2025 Peterbilt side loader CNG
The Existing ASL fleet will be utilized until
the new vehicles arrive.
Figure 10 Service Days. Below are the
service days for your contract.
Service Days of
Week
Collection
Hours
MSW M-F by
Zone
7AM to 7PM
Recyclables M-F by
Zone
7AM to 7PM
Yard waste M-F by
Zone
7AM to 7PM
Bulky Items M-F by
Zone
7AM to 7PM
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Collections –
Commercial
Republic provides effortless recycling
and waste solutions for our commercial
customers, working with them to
evaluate and optimize their solution
Commercial Solid Waste
From monthly to daily collections, and
dumpster sizes ranging from 1.5- to 8-yards
in size, Republic Services offers solid waste,
recycling, and composting services with a
variety of dumpster sizes and service
frequencies to meet every business’ needs.
Our commitment to you is simple, we will:
▪ Complete every collection as scheduled
▪ Return the cart to its dedicated location
▪ Clean loose litter or debris
▪ Ensure that enclosures are properly
secured
Commercial Recycling
Republic offers single-stream recycling, for
which the customer deposits recommended
empty, clean and dry recyclable materials in
the one recycling cart. Republic Services
then collects and transports the materials to
the Recycling Centers for separation and
processing.
Republic also offers source-separated
recycling for cardboard and other
commodities that can be taken directly to a
local processing facility.
Commercial Composting
Republic offers a full suite of composting
collection, including pre-consumer food
waste and green waste, for commercial
accounts upon request. Customers are
provided with options from carts to front
load containers (up to 3yd) for collections.
Flexible, Tailored Solutions
Our dedicated team is available to consult
with businesses and communities of any size
to conduct a comprehensive on-site waste
assessment to determine the services
needed, collection frequencies, and
dumpster sizes. During the assessment, we
will identify dumpster locations and access
paths that allow for safe, convenient service.
Right-sizing service levels can increase
waste diversion, improve collection
productivity, and lead to reduced costs for
customers.
Dumpsters
Republic uses small dumpsters constructed
of durable steel bodies and two plastic lids.
Dumpsters range in size from 1.5 to 8
yards, and can be placed on casters for easy
maneuverability, if necessary.
Commercial customers enjoy options and
tailored solutions, regardless of company
size
▪ In-person waste audits for commercial
customers confirm the right level of
service
▪ Wide range of services, including waste,
recycling, and innovative sustainable
solutions
▪ Range of dumpster sizes, from 2 to 8
yards, with an average lifespan of more
than 10 years
Figure 11. Dumpster Placement. The correct
placement allows for safer and consistent
service.
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Constructed of steel, dumpsters are useful
for small offices and businesses. Dumpsters
are designed to last up to 10 years, with
easily interchangeable wheels and lids.
Methodology and Procedures
Republic uses front-load collection vehicles
to service dumpster commercial customers
in The City of Fullerton. Customers with a
95-gallon or smaller cart are serviced with
an automatic side-load (ASL) truck.
Front-Load Vehicles
We service commercial customers with
front-load collection vehicles with [28]-cubic
yard volume bodies because:
▪ The supplier is a company that has proven
▪ to be among the strongest, safest and
lowest maintenance trucks in the industry
▪ Our first-hand local knowledge shows that
this truck’s size and attributes will “fit”
every neighborhood we service, including
hard-to-service accounts
We will utilize the existing fleet of vehicles
until new trucks arrive. This will include
front-load vehicles and ASL for the
customers with carts for recycling or
organics.
FEL: 2024/2025 Peterbilt commercial front
loader CNG
Automated Side Load Vehicles
Our automated side load vehicles (ASL) are
typically dual-side-drive, with a low-entry
cab, and equipped with a remote rear
camera that:
▪ Allows easy ingress and egress to the curb
▪ Improves driver and pedestrian safety
▪ Reduces potential injury
▪ Increases productivity
▪ ASL’s can compact waste at idle speeds or
even while on the move and the large 5-
cubic yard hopper that greatly reduces
litter.
Our ASL vehicles feature an arm, with a
patented vertical lift design that goes from
ground-to-ground operation in 6.5 seconds,
allowing for maximum curbside pickup in
less time, while also preventing litter and
spillage.
ASL: 2024/2025 Peterbilt side loader CNG
Holidays & Schedule
Disruptions
Republic Services will take all necessary
steps to notify customers prior to all
holidays and unforeseen schedule
disruptions via our Republic Services app
and the Call-Em-All automated calling
system.
Figure 12. Front-load truck.
Figure 13. Automated Side Load
Collection. Provides a cleaner, safer, more
efficient residential collection.
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Collection – Multi-
Family
We provide an innovative combination
of programs and services for multi-
family customers.
Multi-Family MSW Collection
Republic can provide a combination of
programs and services for multi-family
customers, ranging from cart service like
residential customers, to containerized
service like commercial customers. Once
defined and properly sized, multi-family
customers are integrated into residential or
commercial routes to provide the efficiency
and reliability desired.
In all cases, Republic will identify the correct
equipment to service multi-family complexes
based on individual location and unique
characteristics. If the complex requests
containerized service, Republic can provide
1.5-, 3, 4-, 6- or 8-yard capacity solid waste
dumpsters or 15 and 40-yard capacity with
available sizes of 10, 20, 30 open-top roll-
offs or industrial compactors. Carts are
available for smaller properties with space
constraints.
Multi-Family Recycle
Collection
Republic will offer a minimum of weekly
single-stream recycling services as part of
its core services for all multi-family
customers. Cart and bin options include 64-
or 96-gallon capacity, or we offer dumpsters
ranging in size from 1.5- to 8-cubic yards.
The same equipment and methodology used
in single-family cart collection will be
implemented when servicing multi-family
recycling customers. Multi-family recycling
front-loads dumpsters customers will be
serviced using the same methodology as
multi-family trash front-load dumpster
customers and will be integrated into
commercial routes.
Multi-Family Yard Trimmings/
Organics Collection
Republic will offer weekly yard trimming
recycling services for all multi-family
customers. This will range from carts and
dumpsters just as trash and recycling is.
The limitation is these containers get heavy
so they will be restricted to 3yd for a max.
White Goods and Bulk
Collection
White goods, with chlorofluorocarbons
(CFCs) removed, and bulk items will be
requested for no charge if items are called in
and placed near the dumpsters for
collection.
A flatbed truck will service the collection of
these items. All items that can be recycled
Personalized multi-family solutions to
meet your needs
▪ Industry leading service and customized
waste solutions ensure Republic Services
will exceed your community’s
expectations
▪ The latest single stream recycling
technology paired with ongoing education
makes certain your community is
receiving best-in-class service
▪ There are approximately 35M multi-
family units across the US and growing
Figure 14. Multi-Family Cart and Dumpster
Options. Solutions for Multi-Family complexes
include carts and dumpsters, front-load,
or roll-off.
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Management Services
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will be recycled according to the bulk
hierarchy of waste.
Bulk collection covers items that are too
large to fit in the cart or excess collection
needs. Bulk material for regular scheduled
collection should be no larger than 4ft x 4ft
x 6ft and weigh no more than 100lbs per
item.
Multi-Family Collection
Equipment
The vehicles used for multi-family are Front
Loaders, these truck types are the same
that service the Commercial customers. We
will utilize the existing fleet until the new
vehicles arrive.
FEL: 2024/2025 Peterbilt commercial front
loader CNG
ASL: 2024/2025 Peterbilt side loader CNG
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Management Services
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Safety
Safety is Republic Services’ highest
priority. We adhere to a strict policy of
safety protocols with supporting
infrastructure, where employees are
trained to “Think. Choose. Live.®”
Safety Overview
At Republic Services there is nothing more
important than safety, and no job is so
urgent that we cannot take the time to do it
safely. The very nature of what we do
requires us to be uncompromising on safety,
beginning with our employees and extending
to our customers and into the communities
we serve. Our comprehensive approach with
our safety program focuses on all employees
understanding and practicing safe work
practices so all will return to home safety at
the end of each day.
Republic Services has created elevated
safety programs, which includes our Focus
Together Program. This program focuses on
crashes and injuries that represent the most
severe and potentially life changing events
that occur in our industry. This training is
provided monthly which includes interactive
skills courses, videos, and supporting
material to promote the topic throughout
the month and year. Along with this monthly
topic OSHA compliance training is also
provided to comply with all State and
Federal regulations.
While preventative safety training is key to
our success, Republic Services also takes
pride in rewarding our employees for
working safely each day. Our Safe Together:
Celebrate Zero Program was first launched
in 2024 and has been remarkably effective.
Employees are provided with quarterly and
annual rewards when specific criteria are
met, which promotes safe work habits. As a
member of the National Waste & Recycling
Association (NWRA) we participate in the
Driver of the Year/Operator of the Year
(DOY/OOY) program where we nominate our
most talented drivers and operators to be
recognized within our industry.
This glimpse into our safety programs at
Republic Services demonstrates that safety
is our top priority.
Below are the DART and OSHA
Recordable Incident Rates for the last 5
years.
Two of Republic Services’ ambitious
sustainability goals are tied to specific safety
metrics. These include reducing our
Occupational Safety and Health
Administration Total Recordable Incident
Rate to 2.0 or less and having zero
employee fatalities.
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Management Services
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Think. Choose. Live.®
Every day, drivers face a multitude of
challenges and are required to make
decisions that can greatly impact their
safety, as well as the safety of those in the
communities we serve. Our best-in-class
driver training program focuses on continual
improvement of all our 17,000 drivers.
Our Think. Choose. Live.® philosophy helps
navigate these situations by encouraging
employees to Think about their actions,
Choose the safest approach and Live to go
home to their families at the end of each
day.
ReSOP Program
The Republic Services Observation Program
(ReSOP) is paramount to decreasing
incidents. Supervisors are required to
conduct a minimum of two in-person
employee observations per week.
The purpose is to improve safety, customer
experience and productivity. The employee
and their leader work together toward
excellence.
Safety Meetings & Training
Republic Services provides weekly, monthly
and annual safety training for all our
employees.
Safety topics are developed based on
subject matter required under OSHA
regulation. Republic Services prepares well-
developed tailgate sessions, provides
translators to engage all employees and
encourages open discussion and
participation.
Meeting topics may include:
▪ Injury and illness prevention/safety rules
▪ Back injury prevention
▪ Emergency response/fire safety
▪ Exposure control plan
▪ Drug and alcohol program
▪ Personal protective equipment
▪ Employee right-to-know
▪ Hearing conservation safety
▪ Lock out and tag out safety
▪ Slips, trips and falls
▪ Confined space entry
Safety Recognition Program
The Republic Services Dedicated to Safety
and Dedicated to Excellence programs are
designed to identify, recognize and reward
safe employees who are dedicated to safety
and excellence in their workplace.
Employee safety and excellence is measured
in six criteria including having no
preventable crashes or injuries, no
unscheduled lost time and no safety warning
letters. Each employee who qualifies is
recognized monthly, quarterly and annually.
Our employees are our greatest asset,
and our dedication to every
employee’s safety is second to none
▪ 40% safer than the industry average,
while maintaining the 5th largest
vocational fleet in the United States
▪ Think. Choose. Live.® embodies our
safety culture
Figure 55. Continually Improving Safety is
Top Goal for Republic Services.
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Quality Control
To ensure extreme reliability and a
consistently high level of customer service,
Republic Services has a quality control
program called Driver Service Management
(DSM).
DSM includes an extensive driver-lead
reporting process, accompanied by regular
auditing, that is focused on safeguarding
against procedural failures. DSM standards
guarantee that all driver issues will be
addressed and completely resolved by
supervisors or management within seven
days of discovery.
The program is monitored and conducted by
a Driver Service Coordinator responsible for:
▪ Conducting pre- and post-route briefings
with drivers
▪ Entering and monitoring DSM issues
▪ Running and distributing reports
During collection activities, drivers are
instructed to make notes on their route
sheets throughout the day. The objective of
the post-route briefing is to collect all
valuable route information from each driver.
Driver Service Coordinators must complete
the post-route briefing section of the Driver
Check-In form and drivers must sign the
form before clocking out each day.
Finally, Driver Service Coordinators must
submit any findings to the appropriate
department that same day. For example,
customer service will receive issues such as
billing concerns and questions; operations
will receive issues such as poorly sequenced
routes; sales will receive items such as
commercial overage issues; safety will
receive information pertaining to low
hanging wires or dangerous dumpster
locations; and maintenance will be
forwarded issues such as repair and
replacement needs.
Should an item remain open for longer than
seven days, it is forwarded to the General
Manager to bring matters to an immediate
resolution.
Together for Safer Roads
As the operator of the 5th largest vocational
fleet in the country, with an industry leading
safety record, we have a direct effect on
roadway safety each day. While our strong
safety performance is significant in the
communities we serve, we aspire for more.
Today, we are proud to be the only recycling
and waste services provider associated with
Together for Safer Roads. This innovative
coalition brings together global private-
sector companies across industries to
collaborate on improving road safety and
reducing deaths and injuries caused by road
traffic crashes.
The Coalition’s mission to provide guidelines
and processes to keep employees, partners
and contractors safe on the road closely
aligns with our continuous work in fostering
Figure 66. Inspections. Driver performs pre-
route inspection to ensure vehicle is safe for
operating.
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an environment that provides ongoing road
safety education.
Focus 6
Our Focus 6 program provides employees
with tips and techniques to reduce the
frequency of our six most common types of
serious incidents. This industry-leading
program involves in-class training and
practical skills course exercises that have
helped to reduce crashes and injuries.
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Ownership and
Financial records
Republic Services is a national leader in
environmental services, delivering
essential services to more than 2,000
communities, and 13 million customers.
Our Company
Republic Services is an industry leader in
environmental services, recycling and waste.
With the acquisition of US Ecology in 2022,
we can now offer customers the most
comprehensive set of products and services
available from a single company.
With 42,000 employees and 16,000 trucks
on the road, we operate the fifth largest
vocational fleet, and we’re able to serve
customers throughout the nation and
beyond. Our extensive infrastructure
includes 208 active, modern landfills and 75
recycling centers.
In addition to our daily operations, we have
our eyes on the future, currently operating
76 landfill gas and renewable energy
projects, and we’re adding more in a joint
venture with Archaea Energy/bp in the next
decade.
Our Promise
Sustainability in Action™ is our promise and
it’s more than just a promise for us. It’s who
we are and what we do. As an
environmental services leader, we make a
commitment to operate in the most
responsible way possible. We’re not waiting
for tomorrow; we’re doing the hard work of
sustainability today, within every facet of
our business.
Our Vision
Republic Services’ vision is: Partnering with
customers to create a more sustainable
world. This vision is intentionally ambitious
and demonstrates our commitment to
achieve real sustainability. We also partner
with customers to help them follow through
on their commitments and responsibilities.
Figure 77. Company History. Today’s Republic Services is the product of three former industry leaders in recycling and solid waste, and the 2022 addition of three prominent leaders in environmental services.
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Values
We believe that empowered and engaged
employees are the greatest indicator of our
success. We are guided by the principles we
have adopted as our core values. These
include:
Safe – We protect the livelihoods of our
colleagues and communities.
Committed to Serve – We go above and
beyond to exceed our customers’
expectations.
Environmentally Responsible – We take
action to improve our environment.
Driven – We deliver results in the right
way.
Human-centered – We respect the dignity
and unique potential of every person.
Sustainability
At Republic Services, we are dedicated
environmental stewards entrusted to
properly handle materials every day by
driving increased recycling, generating
renewable energy and helping our
customers be more resourceful. Republic
Services leads by example, working
diligently to improve our relationship with
the environment and society through
decreased vehicle emissions, innovative
landfill technologies, use of renewable
energy, community engagement and
employee growth opportunities.
Sustainability contributes to a cleaner world,
provides opportunities to increase customer
loyalty, grows our business, motivates our
employees and differentiates Republic
Services from our competitors.
People
Our people are the center of our success.
Attracting, developing and engaging the
best talent is critical to our success.
Whether it’s through our dedication to
safety, robust learning and talent
development programs or expanding our
diversity and inclusion initiatives, we are
committed to making Republic Services an
employer of choice where the best and
brightest come to work.
Leadership
Republic Services’ operations are expansive
in scope and network but local in operations
and service. The dynamics and opportunities
differ in each of our markets.
Our national presence allows us to identify
and incorporate best practices that drive
greater overall operating efficiency across
the company while maintaining day-to-day
operating decisions at the local level, closest
to the customer. We manage our operations
through 12 geographic operating areas,
consisting of multiple business units and
divisions that each provide recycling and
waste collection, transportation and disposal
services.
Your municipal contract will be executed
locally, by our seasoned team located at
1131 Blue Gum, Anaheim CA 92806. This
team is fully empowered within our
company structure to serve you. This local
team has the backing and support of
corporate staff.
Ownership
Republic Services, Inc. is a publicly traded
company on the New York Stock Exchange
(NYSE symbol: RSG).
The figure above shows information as of
April 2024 with respect to the ownership of
common stock by shareholders who is
known by Republic Services to own more
than 5 percent of our outstanding common
stock:
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Credit Rating
Republic Services, Inc. has an “investment-
grade” rating.
Associations
Republic Services is a member of the
following associations. Our employees are
actively engaged in these organizations and
serve on the board of directors and/or are
elected officers in many cases.
▪ National Waste & Recycling Association
(NWRA)
▪ National Waste & Recycling Association
(NWRA)
▪ Solid Waste Association of North
America (SWANA)
▪ Environmental Research and Education
Foundation (EREF)
▪ United States Green Building Council
(USGBC)
▪ Public Affairs Council
▪ U.S. Conference of Mayors, Solid Waste
Advisory Council
▪ National League of Cities (NLC)
▪ International City Managers Association
(ICMA)
▪ International Facility Managers
Association (IFMA)
Financial and Other Requested
Information
Republic Services is among the leading
recycling and waste services companies in
the United States, with the financial strength
and stability to exceed City of Fullerton’s
expectations for the duration of the contract
and beyond.
Financial Overview
Republic Services’ financial stability allows
us to guarantee our commitments and
obligations presented to the City of Fullerton
in our proposal. We have the capacity to
continually invest in equipment and
preventive maintenance, as evidenced by
having one of the youngest fleets in the
industry.
Republic Services does not use third party
financing, meaning Republic Services owns
all assets used to perform the duties of this
agreement. The City of Fullerton will not
need to be concerned with the potential for
adverse business or performance conditions
affecting the ability of our company to
perform or obtain financing.
We implore the City of Fullerton to take
financial stability into serious consideration
when choosing a long-term partner for your
recycling and waste needs. In many
instances, the success of a service provider
is dependent on their ability to invest in
necessary equipment or personnel.
Financial Reporting
Republic Services, Inc. provides audited
financial statements on behalf of its
subsidiaries. Republic Services, Inc. is a
publicly traded (NYSE: RSG), Fortune 300
Company and will be the signatory for the
corporate guarantee.
Our most recently completed audited
financial statements can be found on our
website at RepublicServices.com
The Annual Reports to Shareholders have
been prepared in accordance with Securities
and Exchange Commission requirements,
with New York Stock Exchange Commission
requirements, and in accordance with
generally accepted accounting principles
(GAAP)
Labor Agreements and Wages
Figure 88. Ownership beyond five percent
Name of Owner Percent Owned
Cascade
Investment, LLC 34.8%
BlackRock, Inc. 6.5%
The Vanguard
Group, Inc. 5.6%
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Management Services
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Republic Services offers a safe, respectful
and rewarding workplace for our employees
and provides the best training and safety
programs in the industry.
Republic Services focuses on maintaining a
positive and professional relationship with
its workforce through continuous training
and consistent communication. We utilize
this approach with both our represented and
non-represented employees
We negotiate fairly with our labor unions,
carefully balancing the needs of the
workforce with the cost to provide service
and the ultimate impact it will have upon the
municipality we are partnering with.
Republic Services works tirelessly with our
labor partners to ensure labor peace and,
although the parties do not always agree,
both sides work respectfully and relentlessly
to reach an expeditious resolution.
Republic Services will commit to the City of
Fullerton that the organization will take
every reasonable measure to avoid a labor
dispute or labor unrest during the term of
the collection services agreement.
In the unlikely event of a labor dispute or
unrest, Republic Services will immediately
implement a plan to minimize the impact to
theCity of Fullerton by utilizing our
expansive network of local facilities,
equipment and people to ensure there is
minimal disruption in service.
Litigation Information
Republic Services is involved in routine
judicial and administrative proceedings that
arise in the ordinary course of business and
that relate to, among other things, personal
injury or property damage claims,
employment matters and commercial and
contractual disputes. We are subject to
federal, state and local environmental laws
and regulations.
Due to the nature of our business, we are
also often routinely a party to judicial or
administrative proceedings involving
governmental authorities and other
interested parties related to environmental
regulations or liabilities.
From time to time, we may also be subject
to actions brought by citizens’ groups,
adjacent landowners or others in connection
with the permitting and licensing of our
landfills or transfer stations, or alleging
personal injury, environmental damage, or
violations of the permits and licenses
pursuant to which we operate. Additional
information can be provided upon request.
In the previous five years, Republic Services
has not experienced any of the following
The financial strength you need in a long-
term partner for your municipality
▪ Financial capacity to continually invest
in equipment and preventive
maintenance
▪ One of the youngest fleets in the
industry and the fifth largest in the
country
▪ Reinvesting in state-of-the-art
equipment and facilities
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Management Services
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claims against:
▪ Officers of the company
▪ Local key personnel
▪ A bid or proposal
▪ Performance bond
▪ Any contractual default or termination
Summary Financial
Audited Financials available at this link.
91090600-5883-4b81-8ac1-6c0c27d890cc
Figure 19. Republic Services’ Strengths. Republic Services’ dedication to our employees, the communities we serve, and environmental sustainability is relentless.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 42
Figure 20. Republic Services’ Identifications, Classifications and Ratings Republic Services Identifications, Classifications and Ratings Federal Employee Identification Number 65-0716904
Dun’s Identification Number 61342862
U.S. Dept. of Labor (SIC) Code 4953 – Sanitary Services / Refuse Systems
North American Industry Classification
System (NAICS) - Primary
562212 – Solid waste landfills combined
with collection and/or hauling of waste
materials
North American Industry Classification
System (NAICS) – Secondary 562111 – Solid waste collection Standard & Poor’s Identification Number
and Rating 562920 – Material Recovery Facilities
Moody’s Identification Number and Rating 562920 – Other non-hazardous waste treatment and disposal
Fitch’s Identification Number and Rating (TIN): 13-1026995 Federal Employee Identification Number BBB+
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 43
Information – Income
Statement
Figure 10. Republic Services’ 2024 Year Ending Consolidated Balance Sheet.
Selected financial data.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 44
Bank & Credit References
All inquiries for bank references must be
made by fax. Credit References are available
upon request.
Bank of America
Attn: Confirmation Department
Reference: Republic Services Inc.
Tax ID 65-0716904
Phone: (803) 832-7770
Fax (Toll #): (900) 733-5100
Online: www.bankVOD.com
J P Morgan Chase Bank
Attn: Confirmation Credit Inquiries
PO Box 955200
Fort Worth TX 76155-2732
Reference AWIN Management, Inc.
Tax ID 76-0353318
Phone: (800) 550 8509
Fax: (817) 345-3795
Wells Fargo
Attn: Confirmation Department
Reference: Republic Services, Inc.
Tax ID 65-0716904
Phone: (540) 563-7323
Fax (Toll #) (844) 879-0544
(Audits and Credit Inquiries)
Fax: (844) 879-0416
(Routing Number and Verification
Requests)
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Management Services
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Insurance
Auto General Liability 1 of 2
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Management Services
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Auto General Liability 1 of 2
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Pollution Only 1 of 2
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References
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Management Services
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Management Services
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Disposal and
Processing Facility
Capacity
Our business is ultimately about
keeping communities clean and healthy
while striving to be exemplary in our
own environmental compliance and
responsibility.
For this reason, our facilities are engineered
for safe, environmentally friendly
operations. Using sustainable materials that
facilitate energy and water conservation, as
well as design principles to enhance
employee and guest safety and comfort.
Providing outstanding recycling and waste
services to your community requires
multiple types of facilities, including:
▪ Hauling companies
▪ Transfer stations
▪ Recycling centers
▪ Organics recycling facilities
▪ Landfills
▪ Environmental services facilities
We know the future can be unpredictable,
but you can be assured that Republic will
always meet the capacity requirements for
the City. Following is a brief description of
each of our facility types that will be
servicing the City of Fullerton.
Transfer Station /Recycling
Center
CVT Anaheim - Solid Recycling, Organic
Recycling and Transfer Facility-
At Republic Services, our transfer stations
are designed and operated to focus on
safety, environmental responsibility and
being a good neighbor. We invest frequently
in Republic Services-operated facilities to
ensure they meet appropriate standards for
operations and fit seamlessly within the
areas they are located. In Spring of 2025
Republic Services unveiled the newest
addition to its ever-expanding list of
recycling centers by reopening the
Anaheim Recycling Center (CVT). The CVT
Transfer Station is one of largest transfer
stations in the Orange County region This
new recycling center is located no more than
a 10-mile radius from any city of Fullerton
servicing locations. The center is one of the
most technologically advanced and largest
mixed recycling centers in Orange County.
Under one roof, we process everything from
solid mixed recyclables to food waste
organics. This facility, along with our
network of organic processing facilities, is
SB-1383 compliant and are the key
components for ensuring SB-1383
compliance for the City of Fullerton. As
highlighted here, CVT will be the primary
facility for processing recyclable material,
and first processing center for organic waste
out of Fullerton’s service locations.
Figure 21. CVT . Republic Services New
Recycling center Opened Spring of 2025 5
Miles away from Fullerton City Hall.
Facilities that work with the
environment are basic design
elements at Republic Services
▪ Recycling processing out of our 35-acre
▪ CVT complex in Anaheim
▪ Food Waste processing using our Mega-
THOR
▪ CVT Visiting and Education Center
▪ 72,000 ton permitted capacity for CVT
▪ Opening of Newest 140 Acre composting
facility in San Bernadino
▪
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 60
Additionally, the CVT facility is permitted to
handle 72,000 Tons Annually.
Mixed Recycling
• 280,000 Square Feet
• Creates 1,600 bales of recycling material
per week and estimated 83,000 bales
per year
• Employees 180+
• Features a learning center with an
observation desk, offering tours for
students, staff and the greater Fullerton
community.
Food Waste Processing - MEGA THORE
(Source-separated organics [SSO])
• Separates 99% of contamination from
food waste
• 20 tons/hour processing capability
• Made in the USA
Organics Recycling
San Bernardino Sustainability Park
Located about an hour outside of Fullerton
City Hall, in the southern California High
Desert, lies our newest organic processing
facility. The San Bernardino Sustainability
Park is one of the largest compost facilities
in California. The facility has the initial
capability to process more than 300,000
tons of green and food
waste per year, with the capability to
process 600,000 tons/year in years to come.
• Initial investment of $80M
• 140-acre facility with 60 acres dedicated
for compost operations.
• State-of-the-art positive aerated static
pile compost facility, with multiple
blowers to provide continuous aeration
to minimize orders.
• Permitted to recycle green waste and
food waste (post-Thore)
• Permitted capacity of 600,000 tons a
year.
Agromin Composting Facility – Chino
This expertly managed facility features
covered aerated static pile composting
methodology and easily facilitates green
waste and clean food waste composting.
Covered static piles effectively mitigate
environmental impacts and controls odors
and maintain optimal pile conditions during
composting.
The computerized aeration control
technology used at Agromin optimizes
composting conditions of all types of
feedstocks. The technology allows compost
pile temperature data to be recorded and
stored by individual batches of compost, so
the entire process can be accurately and
easily tracked from start to finish. The
facility has 8,320 tons of organic processing
capacity.
Kochergen Farms Composting: Avenal,
In addition, we have secured a 3rd Party
agreement with a facility in Avenal, CA that
will provide diversion and SB1383
compliance.
This facility permits us to accept up to 1,000
tons per day of green waste and food waste.
Kochergen Farms Composting, Inc. started
in 2001 in Avenal, CA;
Figure 22. Organics. Our San Bernadino
Sustainability Park Set for opening in July of
2026
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 61
The facility began operating on 17 acres and
has grown to its current 160-acre footprint.
The facility has a 26000 Ton capacity.
Recology Blossom Valley Organics,
Lamont: 975,000 tons of organic
processing capacity
Environmental Services
Facilities
Republic Services’ large network of owned
and operated treatment, disposal and
recycling facilities offers sustainable, safe
and cost-effective solutions for all hazardous
and non-hazardous waste streams including
PFAS, PCBs, NORM/TENORM radioactive,
inorganic, metals and industrial waste Our
RCRA-, subtitle C- and TSCA-permitted
facilities ensure compliance with all
regulations, and our recycling innovations
help our customers achieve their
sustainability goals.
Figure 23. Environmental Services Facilities. Our
hazardous waste facilities include Treatment Sorting and Disposal Facilities (TSDFs) as well as permitted hazardous waste disposal facilities.
Figure 24. Facilities Serving You. We plan to serve your municipality from the following facilities.
Facility
Type
Address Distance
from City
No. of
Employees
Hours of Operation
Hauling
Company
1235 N. Blue Gum
Street
5 Miles 392 8 am - 5 PM M-F
Transfer
Station
2740 E Coronado
St. Anaheim CA
5 miles 180 5 am - 5 pm M - S
Material
Recovery
Facility
2740 E Coronado
St. Anaheim CA
5 Miles 180 5 am - 5pm M - S
Organics
facility
San Bernadino, CA 49 miles 40 TBD
Landfill 1940 Valenica
Ave, Brea, CA
92823 / 11002
Bee Canyon
Access Rd, Irvine
CA 92602
9 miles / 24
miles
30 7 am - 4 pm M -S
9 am to 5 pm M - Th
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 62
Community
Involvement
Republic is your environmental
community partner. As your partner, we
are committed to being a local presence
within the city. From our drivers to our
sustainability advisors, all of us value
the City of Fullerton as much as its
residents and business. To that extent,
our community involvement plan
includes the following:
Local Office:
Republic will provide a local office in the City
of Anaheim for the entirety of the Contract.
The office is located no more than 5 miles
from City Hall at 1235 North Blue Gum St
Anaheim Ca.
Local Organization Partnerships
Republic has been a regular sponsor to
many of the community organizations that
dedicate their effort to the Fullerton
Community. Our promise is to continue our
partnership with these organizations as well
as include open invitations to partner with
more. Some of the current community
organizations Republic partners with are:
• OC United
o Love Fullerton
• North Orange County Chamber of
Commerce
• Women’s Transitional Living Center
(Radiant Futures)
o Annual Gala
o Golf Tournament
o Dueling Pianos
• Fullerton Professional Fire Fighter
Association
• Fullerton State of the City
o Diamond Sponsor
• Little League Sponsors
o Golden Hill
o West Fullerton
o East Fullerton
• Fullerton Historic Theater Foundation
• Fullerton Night Market
• Fullerton Community Foundation
o Fullerton First Night
o Fullerton Day of Music
Future Sponsor Opportunities
• Fullerton Museum Center Association
• Fullerton Boys and Girls Club
• Fullerton YMCA
Figure 115 Community Outreach and
involvement at the 2025 Fullerton Night
Market..
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 63
Customer Service
We have redefined the best practices in
Customer Service coverage and user
experiences through our response to
the 2020 pandemic.
Redefining Customer Service
Over the past 5 years, Republic Services has
redefined the way we deliver superior
customer service. A 2017 commitment to
shift from hundreds of distributed,
nonintegrated call centers to a national
technology platform gave us insights and
experiences that informed and shaped our
thinking today. Additionally, those prior
investments in establishing a national
customer service network and tool suite
enabled us to lead the industry in our rapid
response to the pandemic, when we shifted
1,800 agents to a work-from-home posture
in three days, and never dropped a call. Our
past two years meterics can be seen in
figures 26 and 27 below.
A Republic Services, we take our
commitment to customer service seriously,
this proposal will dedicate a specialized
group (POD) of customer service agents
specifically trained to respond to inquiries
into this Fullerton waste agreement. This
POD will receive specialized training to
familiarize each agent with the geographical
and local nuances of the city. This is our
promise to show our dedication to making
sure top tier services are provided
throughout the City of Fullerton.
We provide an exceptional customer
experience when your residents or
businesses contact us for assistance
▪ Leverage technology and data to enable
virtual agents to serve customers from
any location seamlessly
▪ Over 1M customers expertly served
each month via text, web, email, or
phone
▪ Hours are when customer demand is
highest – Monday through Friday from
7:30 a.m. – 5 p.m. for each time zone
▪ Web-based applications offering 24/7
access for customers on their own time
▪ Net Promoter Score has improved year-
over-year for 5 consecutive years
Figure 126. Comprehensive Customer Service Records for Prior 2 years
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 64
Dedicated Customer Service Pod
Structure Benefits
Our dedicated pod of Customer Service
Representatives consists of a tenured team
of 17 professionals exclusively supporting
BU435. This experienced team provides
comprehensive customer service with strong
local connections, as most team members
live in the area and are Republic Services
customers themselves.
The support structure includes:
• A local office with a full-time
administrator
• A remote call center operating
Monday-Saturday
• A specialized escalation team for
complex issues
• Self-service options via
republicservices.com (ex: bill
payment, truck tracking, service
scheduling)
The team emphasizes exceptional customer
experience through knowledgeable staff who
recognize customer loyalty, provide value,
and maintain a human-centered approach in
every interaction.
Refinements to Our Approach
Optimal Call Center Hours
During a 12-month period in 2019, we
collected and tracked every call that was
made to our staffed call centers across
America. In total, more than 12.7M calls
were received during that timeframe, when
our call centers were open Monday through
Friday 7 a.m. to 6 p.m. and Saturday 8
a.m.-1 p.m. When analyzing the data,
we learned that less than 1.5% of daily calls
were received from 7 a.m. to 8 a.m., and
less than 1% of daily calls were received
after 5 p.m. daily. We learned that less than
2% of the entire weekly call volume
occurred on Saturday. Through the data, the
customers were telling us that they were
busy during those times, and it was not
necessary for the call centers to be running
fully staffed for such a small percentage of
the total call volume.
This insight allowed us to define our best
practice for call center hours, which is to be
open Monday through Friday from 7:30 a.m.
to 5 p.m.
Figure 137. Post Call Survey Results out of 5.0
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 65
Customer Self-Service
Modern day customer service is about
customer options and simple solutions.
Newer generations expect web-based and
mobile app-based abilities to self-serve
simple needs at any time of the day or
night. Certainly, more complex topics may
still require person-to-person interaction,
but a vast majority of customer service
contacts in this industry are topics that can
be self-served.
For this reason, Republic Services has
invested to create state-of-the-website and
mobile app.
Our customers now can us 24/7 via our
website, www.RepublicServices.com, or via
our Republic Services mobile app.
Our self-service options are designed to
improve overall response time, enabling
resolutions to simple customer inquiries and
needs anytime, anywhere with the least
amount of customer inconvenience as
possible. Through our website and mobile
app customers can:
▪ Pay their bill
▪ Schedule an extra pick up
▪ Discover new services
▪ Receive weather and holiday service
updates
▪ Sign up for autopay and paperless billing
▪ Submit inquiries or complaints
▪ “Track My Truck” where customers can
see where a truck is currently located on
route.
▪ Service alerts to notify residences or
businesses of changes or delays. Alerts
such as blocked containers will provide a
notification with a photo uploaded to the
app.
Access to Live Agents
When the pandemic of 2020 hit, we learned
some powerful lessons regarding optimal
customer service models. For years prior,
we had invested in consolidating our agents
into three national call centers, leveraging
technology and training to offer a superior
experience to callers.
In 2020, over 1,800 agents began taking
calls from home, completely seamless to the
customers who were calling. Throughout the
months-long pandemic, we found our agent
performance improved, average call metrics
improved, and customer satisfaction scores
also improved. A new customer service
Figure 28. Track My Truck and Service Alerts – when a customer enrolls on our mobile app.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 66
model has been created and proven in the
pandemic, whereby agents could take calls
from anywhere, so long as they had access
to their technology.
This is a very powerful model when looking
at attracting and hiring the best call center
talent, without the geographic limitations of
either a “local” or “consolidated” model. By
being open to a remote workforce, we found
an increase in agents interested in working
part-time hours, as well as a willingness to
log in to gain a few extra hours to cover
times of higher call volume.
Organizing Agents into Pods
Although we utilize agents connected to a
national network that enables remote
working, we are able to organize them into
teams, or “pods” that are responsible for a
defined geography of contracts and
customers. This allows agents to become
more familiar with the municipalities that
they support, and the details of the
contracts as well. The result is a level of
familiarity like having a locally based agent,
but with the power of being able to hire the
best agent talent in the broader market.
Process For Handling Calls
When a customer calls our Customer Service
line, a sophisticated series of actions begin:
▪ Initial call-prompt questions for the
customer help determine the complexity
of the request. Simple requests are
routed for agents that can handle calls
remotely, while more complex needs can
be routed to specialized agents with
advanced skills and knowledge of the
geography and local operations if
appropriate.
▪ The customer’s phone number then
associates with known customer details
in our database and triggers the
integrated system to populate with a
map of the service address, level of
service, past service requests, and city-
specific contract information. This
knowledge-based system even shows
the customer’s current weather.
▪ The agent confirms the customer’s name
and service address and begins to assist
the customer with their request.
▪ If the question requires communication
with the local operations team (such as,
missed pick-up or container exchange),
the agent can access additional systems
to run the resolution to ground.
Figure 29. Comprehensive Customer Service. Our customer service offering spans self-service options to person-to-person contact to offer unmatched service, 24/7 daily.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 67
▪ Often, the customer’s concern is handled
by the time they hang up the phone. For
those calls requiring operations support
the issue is scheduled for resolution in a
timely manner.
Post-Call Analysis
Customer Satisfaction Surveys
When a call is completed, the customer is
offered the opportunity to take an optional
3-question survey, enabling them to tell us
if they are satisfied with the service we have
provided. This immediate insight tells us
daily that we are on track and enables us to
take corrective action quickly if ever needed.
The survey is voluntary and if customers
choose to participate, they are asked 3
simple questions.
▪ Question 1: On a scale of 0-10, How
likely would you be to recommend
Republic Services to a friend or
colleague? 0 meaning that you are ‘Not
at all Likely’ and 10 meaning you are
‘Extremely Likely’ to recommend
Republic Services as a recycling and
waste provider.
▪ Question 2: Were we able to resolve
your issue or answer your question on
this call?
– a. Press 1 if yes
– b. Press 2 if the agent could not
personally resolve your issue but tell
you what to expect next.
– c. Press 3 if the agent did not resolve
your issue and did not tell you what
would happen next.
▪ Question 3: Once you reached an
agent, how long did your call with
Republic last? Did it take:
a. Press 1 if less time than you expected,
b. Press 2 if about as much time as you
expected, or
c. Press 3 if more time than you
expected
Our 2024 results are offered in the figure at
left, indicating NPS with a 9.2 out of 10
satisfactions; 97.8% of callers feeling we
achieved first-call resolution; and 95.1%
feeling we handled their needs in a
reasonable time.
Net Promoter Score
Our Voice of Customer program captures
feedback from more than 200,000
customers each year. Net Promoter Score
(NPS) is at the core of our Voice of
Customer program. Most anyone can recall
answering the tell-tale NPS question, “On a
scale of 1-10, how likely are you to
recommend this service to a friend or family
member?” Republic Services’ strong NPS
performance has demonstrated that our
customers appreciate our service and our
strong commitment to them.
Figure 30 . Immediate Customer
Feedback. Customers can answer a simple
post-call survey, offering us immediate
insight into customer satisfaction.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 68
Rates and Cost
See Attachment 7 Submitted as separate
attachment.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 69
Operation
With a robust fleet of dedicated vehicles and
manpower, Republic is one of the few
haulers that can guarantee fully dedicated
routes in the City of Fullerton.
Fully Dedicated City Routes
As the city’s current and incumbent hauler,
we are proud to share that none of the
serviced in the City of Fullerton are
commingled with another Cities. We are fully
committed to keeping the Fullerton City
Routes dedicated solely within City limits.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 70
Exceptions
2.8 CPI in the draft agreement
Change of Annual Price increase from the
existing CPI language to CPI: Garbage Trash
index. This index better aligns with industry
cost escalations preventing the need for
extraordinary cost recovery requests.
Proposed sample language.
“CPI” shall mean the Consumer Price Index
for Garbage Trash component of CPI, not
seasonally adjusted, (CPI-GT). Should this
index no longer be published at any time
during the Term, the City Manager and
Contractor shall in good faith attempt to
agree upon such other index to apply to this
Agreement that most reasonably reflects the
forgoing, and in the event that after 60 days
no such agreement is reached the City
Council will select an index that it believes
best reflects the intent hereof, with such
decision being final.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 71
SB 1383 Compliance
We know that SB 1383 compliance is
your top priority and concern. Rest
assured knowing that Republic has the
resources and experience you need to
be fully compliant.
Since the signing of SB 1383 in 2021
Republic has been a leading proponent and
partner for ensure its Municipalities can
successfully meet all compliance of this new
law. Below is an example of an SB-1383
Implementation plan which can be tailored
to meet the City’s needs. Here is how we’ll
do it:
Collection
SB-1383 requires the source separation of
waste into solid waste, solid recyclable
materials, and organic waste. To ensure this
requirement is met by Republic’s extensive
fleet of hauling vehicles ensure that material
hauled from source separated containers is
not cross contaminated with other sources.
In addition, Republic will ensure that all
containers used in the SB-1383
implementation meet the color scheme
requirements of SB-1383.
Processing and Diversion
As noted above in the listing of our facilities,
Republic not only has onsite processing for
its solid waste recycling and organic waste,
but I also has a large network of composting
partners to complete the full re-use cycle of
organic waste and keep out of California
Landfills.
Reporting
With Republic already having fully
implemented the Cities of Yorba Linda,
Garden Grove, Villa Park and the City of
Brea, the reporting tools and processes are
already in place for the City of Fullerton.
• Tonnage Data for waste, recycling
and organic material, including
diversion reporting available
• Waste Audit record keeping and
reporting
o Tracked using either Republic
resources or a city used
record keeping system
• Customer compliance and non-
compliance reporting
Route and Facility Audits
Republic regularly performs and records
waste audits at its transfer facilities and on
our routes. The data gathered is shared with
regulatory agencies as required.
Customer Education and Monitoring.
Extensive experience in SB-1383
implementation has garnered the creation of
a robust library of outreach and education
materials and plans. Examples of outreach
material and implementation plans can be
found on the next page. We know that not
all outreach works for all types of
customers, which is why we plan to have
unique outreach approaches for each type.
Here’s how we plan to reach these
customers:
Hosted City Webpage on Republic Web
servers
As your current Hauler, online access for
your customers is already set up. However,
we understand that with SB-1383,
messaging will need to change. The good
Republic Services is your low-risk, best
value partner
▪ Republic has fully enrolled SB- 1383
services to over 90 % of it’s Municipal
Contracts in Orange County.
▪ Experience in implementing differing
variations of program roll-outs.
▪ Robust infrastructure all SB-1383
compliant held in-house
▪ In house infrastructure and sorting
allows to higher visibility on reporting
requirements.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 72
part about that is we can complete all
messaging on day one. It's our convenience
but also our resources that make us the
right choice as the City’s franchise hauler.
Residential
Outreach material is better received via
mail, auto-calls for residential customers. In
addition, promotional booths at city events
make for a more personalized approach to
residential education. Republic is part of
your community, and as such we participate
in your community.
Commercial
Commercial outreach for commercial
customers is more interactive. Because
commercial waste generators are typically
the largest type of waste generator in your
communities, ensure these customers
understand the importance of SB-1383 is
imperative to the program’s success. To do
this dedicated Sustainability Advisors will
meet with business to provide education and
to ensure that the types of services they are
subscribing to meet their unique operational
needs. During these meetings outreach and
education materials are provided to the
customers. Additional correspondence such
as letters and post-cards to inform of
programs are typically mailed out.
Multi-Family
Multi-Family dwellings are another unique
generator requiring a tailored and more
intimate approach to education. Much like
the commercial customers, multi-family
customers will receive individual visits from
dedicated Sustainability advisors on how to
utilize their new recycling services. In
addition, larger education sessions are
better utilized during HOA meetings and at
community clubhouses.
Figure 31. Unanimously securing a 5 year
agreement with CSUF in 2024, Republic has
implemented all SB -1383 services for campus wide
compliance.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 73
Value Add
In Addition to the RFP response on the
pages prior. We have a few additions
that will set us apart and ensure a
robust and successful partnership for
years to come.
Commercial Downtown District
For 35 years, Republic Services has
supported the City of Fullerton and has
witnessed firsthand the remarkable growth
and ongoing transformation of the
community—none more prominent than
within the Downtown District. With growth
and change, however, come new challenges.
This is especially true when it comes to
delivering fair, equitable, and efficient waste
and recycling services to the diverse
businesses operating in the Downtown area.
Despite these challenges, Republic Services
is uniquely positioned—more so than any of
its competitors—to identify, develop, and
implement long-term solutions that address
the evolving needs of District businesses
while supporting the continued success of
the community. Here’s our approach:
1. Identify All Businesses by Block
Compile a complete and accurate list
of all businesses operating within
each block of the Downtown District.
2. Determine Service Requirements
for SB 1383 Compliance
Assess each block’s waste enclosure
to identify the appropriate container
sizes and service frequencies
required to achieve full SB 1383
compliance.
3. Evaluate Business Types and
Waste Generation
Analyze the mix of business types
within each block—specifically
identifying:
o Businesses that generate
organic waste,
o Businesses that do not
generate significant organics,
and
o Businesses that may qualify
for a de minimis organics
waiver.
4. Develop Tailored Rate Structures
Create customized rate categories
aligned with the three waste
generator types to ensure fair and
equitable pricing.
5. Prepare Block-Specific Cost
Proposals
Produce preliminary cost proposal
sheets for each block based on the
applicable rate structures and waste
generation profiles.
6. Communicate Upcoming Costs to
Businesses
Share the projected service costs
with all businesses within each block
to ensure transparency and support
informed decision-making.
SB 1383 Compliance 6 months
sooner
As the City of Fullerton’s current hauler, the
only barrier to compliance is an agreed-upon
contract. If awarded, Republic Services
commitment would be to have the city in
compliance with SB1383 service roll out by
January 1, 2027. A full 6 months sooner
than any other hauler can offer.
$200K Annually for Major Event
Sponsorship.
Events are a major part of what make the
City of Fullerton an engaging community. In
addition to all funding requested by this
RFP. Republic Services would commit a total
Republic Services is your low-risk,
best value partner
▪ Compliant 6 Months Early
▪ $200K ($100K each) for Large Event
Sponsorship Annually- 4th of July and
First Night- for the life of our
partnership
▪ Aid in SB1383 Procurement 25% of the
cost associated
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 74
of $200K per year to be the title
contributors to two of Fullerton’s major
events; the 4th of July and First Night. This
commitment will be for the entire length of
our partnership together. In the event one
of the events was cancelled, we would
partner with the City on an alternative.
SB1383 Procurement Assistance
SB1383 carries a procurement target that
can be quite costly, especially for larger
cities like Fullerton. Our commitment to the
life of our partnership would be to assist the
City with 25% of the funds required to reach
full compliance.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 75
Your Fullerton City
Drivers
When you choose Republic, you’re not
just keeping your dedicated
environmental services partner. You’re
choosing to keep the dedicated drivers
who begin their day before sunrise to
keep Fullerton clean—right where they
belong, in the City of Fullerton.
City of Fullerton Solid Waste
Management Services
RFP #2526-RFP-003 Competition Sensitive Page 76
City of Fullerton RFP - Pricing Form New Rate Old Rate
Wise Increase 9.46% 81.00$ 74.00$ Submitted By: Republic Services CPI Increase* 4.00%
* Using an estimate 4% CPI but this will change based on actual CPI.
Instructions
Residential Service Residential Service Temporary & Industrial Service Service
Component
Facility
Component All-Inclusive Rate BID ALTERNATE -$ Rate Type Service
Charge Per-Ton Charge
All-Inclusive
Rate
20.68$ 6.50$ 27.17$ Temporary Bin (3-yard) 135.21$ 135.21$
15.51$ 2.17$ 17.67$ Commercial - Downtown District (DD) & Other City Facility Services Temporary Bin (15-yard) - max 8 tons 1,221.26$ 1,221.26$
15.51$ 4.33$ 19.84$ Rate Type Service Facility All-Inclusive Rate Temporary Bin (15-yard) (Clean Inerts) - max 8 tons 525.22$ 525.22$
20.68$ 6.50$ 27.17$ DD - All Three Services 1x week 28.79$ 26.40$ 55.18$ Temporary Bin (40-yard) (Yardwaste) - max 8 tons 645.47$ 645.47$
22.40$ 7.03$ 29.44$ DD - All Three Services 2x week 42.78$ 39.22$ 82.00$ Temporary Bin (40-yard) - max 8 tons 990.70$ 990.70$
20.68$ 6.50$ 27.17$ DD - All Three Services 3x week 57.28$ 52.53$ 109.81$ Perm Bin (15-yard) 340.43$ 199.18$ $340.43+ tons -$ DD - All Three Services 4x week 71.80$ 65.82$ 137.62$ Perm Bin (40-yard) 340.43$ 199.18$ $340.43+ tons -$ DD - All Three Services 5x week 86.31$ 79.13$ 165.44$ -$ DD - All Three Services 6x week 100.83$ 92.44$ 193.27$ -$ DD - All Three Services 7x week 115.91$ 106.28$ 222.19$ Overage rate per ton (Temp) 199.18$ 198.56$ 182.06$ 380.62$ DD - Organics Generators 1x week 11.29$ 10.35$ 21.64$ 3yd Temp Exchange 1,221.26$ 304.21$ 278.91$ 583.12$ DD - Organics Generators 2x week 16.65$ 15.27$ 31.92$ 3yd Temp Extra Days 9.60$ 409.87$ 375.81$ 785.68$ DD - Organics Generators 3x week 22.02$ 20.18$ 42.19$ Roll Off Storage Box 128.70$ 515.56$ 472.69$ 988.25$ DD - Organics Generators 4x week 27.37$ 25.10$ 52.47$ 3yd Bin Storage 81.44$ 621.26$ 569.61$ 1,190.87$ DD - Organics Generators 5x week 32.74$ 30.00$ 62.74$ Exchange Haul Rate 726.96$ 666.53$ 1,393.49$ DD - Organics Generators 6x week 38.10$ 34.93$ 73.02$ Dump & Return Haul Rate
5.50$ 1.72$ 7.22$ DD - Organics Generators 7x week 43.45$ 39.83$ 83.28$ Delivery 68.61$
5.50$ 1.72$ 7.22$ DD - All Other Businesses 1x week 17.49$ 16.05$ 33.54$ Steam Clean 158.92$
5.50$ 1.72$ 7.22$ DD - All Other Businesses 2x week 26.11$ 23.95$ 50.07$ Tilt Hopper (Monthly Rate) 63.59$
94.92$ 94.92$ DD - All Other Businesses 3x week 35.28$ 32.34$ 67.61$ Turnaround Fee (additional svc required) 15.77$
15.77$ 15.77$ DD - All Other Businesses 4x week 44.42$ 40.74$ 85.16$ Relocation 82.97$ -$ -$ DD - All Other Businesses 5x week 53.58$ 49.13$ 102.71$ Extra Days 19.78$
34.70$ 34.70$ DD - All Other Businesses 6x week 62.73$ 57.51$ 120.24$ Saturday Service 51.64$
34.70$ 34.70$ DD - All Other Businesses 7x week 72.46$ 66.43$ 138.89$ Dry Run/Trip Charge 82.97$
53.65$ 53.65$ Power-wash (over quarterly) 208.00$ Hourly Rate (Stand By) 120.84$
94.92$ 94.92$ Gate/Restricted Access (Per mth) 15.77$ Heavy Truck Rate 556.20$ -$ -$ Resume Fee/Collection -$ *After 3rd offense only. First and second offense will be warnings. Damaged Cart (negligence) 94.92$ ** We offer unlimited free bulky-item pickup Damaged Bin (negligence) 973.37$ *** All rates are net of franchise fees Damaged Lid (negligence) 29.14$ Extra Dump - non service day Based on size of container Exchange Bin - more than 1x per year 119.17$
Additional City Events & Services (Not Defined As "No Cost" in RFP) Commercial Manure 1.5yd Bin 1x week 198.56$ 182.06$ 380.62$ Service Cost Commercial Manure 1.5yd Bin 2x week 304.21$ 278.91$ 583.12$ Downtown Containers 200.00$ Commercial Manure 1.5yd Bin 3x week 409.87$ 375.81$ 785.68$ Bulky Item Event
$1000 +
$107.60 per
ton Commercial Manure 1.5yd Bin 4x week
515.56$ 472.69$ 988.25$
HHW Event 200,000$ Commercial Manure 1.5yd Bin 5x week 621.26$ 569.61$ 1,190.87$ Curbside HHW Commercial Manure 1.5yd Bin 6x week 726.96$ 666.53$ 1,393.49$ Other? Commercial Manure 1.5yd Bin Extra P/U 51.15$ 46.90$ 98.05$ Commercial Service (Includes MFU's) Commercial Service (Includes MFU's) Commercial Service (Includes MFU's) Rate Type Service
Component
Facility
Component All-Inclusive Rate
Rate Type Service
Component
Facility
Component
All-
Inclusive
Rate
Rate Type Service
Component
Facility
Component
All-Inclusive
Rate
Commercial Trash (Black or Grey Container) Commercial Recycling (Blue Container) Commercial Organics (Green or Brown Container) 96-gallon 1x week 40.23$ 12.62$ 52.85$ 96-gallon 1x week 73.62$ 23.12$ 96.74$ 96-gallon 1x week (Mixed FW & YW) 65.50$ 20.56$ 86.06$ 96-gallon 2x week 80.48$ 25.28$ 105.76$ 96-gallon 2x week 147.24$ 46.24$ 193.48$ 96-gallon 2x week (Mixed FW & YW) 131.00$ 41.15$ 172.15$ 96-gallon 3x week 120.71$ 37.91$ 158.62$ 96-gallon 3x week 220.85$ 69.38$ 290.23$ 96-gallon 3x week (Mixed FW & YW) 196.49$ 61.71$ 258.20$ 96-gallon 4x week 160.99$ 50.57$ 211.56$ 96-gallon 4x week 294.49$ 92.49$ 386.98$ 96-gallon 4x week (Mixed FW & YW) 261.99$ 82.28$ 344.26$ 96-gallon 5x week 201.15$ 63.17$ 264.32$ 96-gallon 5x week 368.11$ 115.61$ 483.72$ 96-gallon 5x week (Mixed FW & YW) 327.48$ 102.86$ 430.34$ 96-gallon 6x week 241.54$ 75.85$ 317.39$ 96-gallon 6x week 441.73$ 138.73$ 580.46$ 96-gallon 6x week (Mixed FW & YW) 392.96$ 123.43$ 516.39$ 96-gallon Extra P/U 40.23$ 12.62$ 52.85$ 96-gallon Extra P/U 73.62$ 23.12$ 96.74$ 96-gallon Extra P/U (Mixed FW & YW) 65.50$ 20.56$ 86.06$ 1 yard bin 1x week -$ 1 yard bin 1x week -$ 1 yard bin 1x week -$ 1 yard bin 2x week -$ 1 yard bin 2x week -$ 1 yard bin 2x week -$ 1 yard bin 3x week -$ 1 yard bin 3x week -$ 1 yard bin 3x week -$ 1 yard bin 4x week -$ 1 yard bin 4x week -$ 1 yard bin 4x week -$ 1 yard bin 5x week -$ 1 yard bin 5x week -$ 1 yard bin 5x week -$ 1 yard bin 6x week -$ 1 yard bin 6x week -$ 1 yard bin 6x week -$ 1 yard bin Extra P/U -$ 1 yard bin Extra P/U -$ 1 yard bin Extra P/U -$
1.5 yard bin 1x week 148.70$ 136.33$ 285.03$ 1.5 yard bin 1x week 118.35$ 108.52$ 226.88$ 1.5 yard bin 1x week 161.71$ 148.28$ 309.99$
1.5 yard bin 2x week 219.25$ 201.04$ 420.29$ 1.5 yard bin 2x week 172.84$ 158.48$ 331.32$ 1.5 yard bin 2x week 238.46$ 218.64$ 457.10$
1.5 yard bin 3x week 295.46$ 270.89$ 566.36$ 1.5 yard bin 3x week 233.85$ 214.40$ 448.26$ 1.5 yard bin 3x week 315.20$ 289.00$ 604.20$
1.5 yard bin 4x week 371.64$ 340.75$ 712.40$ 1.5 yard bin 4x week 294.85$ 270.34$ 565.19$ 1.5 yard bin 4x week 391.94$ 359.35$ 751.30$
1.5 yard bin 5x week 447.82$ 410.61$ 858.43$ 1.5 yard bin 5x week 355.86$ 326.28$ 682.13$ 1.5 yard bin 5x week 468.69$ 429.73$ 898.42$
1.5 yard bin 6x week 524.02$ 480.47$ 1,004.49$ 1.5 yard bin 6x week 416.86$ 382.21$ 799.08$ 1.5 yard bin 6x week 545.43$ 500.09$ 1,045.51$
1.5 yard bin Extra P/U 42.46$ 38.93$ 81.39$ 1.5 yard bin Extra P/U 42.46$ 38.93$ 81.39$ 1.5 yard bin Extra P/U 42.46$ 38.93$ 81.39$ 2 yard bin 1x week 166.28$ 152.47$ 318.74$ 2 yard bin 1x week 151.00$ 138.44$ 289.43$ 2 yard bin 1x week 174.18$ 159.70$ 333.88$ 2 yard bin 2x week 254.79$ 233.62$ 488.41$ 2 yard bin 2x week 220.51$ 202.17$ 422.68$ 2 yard bin 2x week 256.84$ 235.48$ 492.32$ 2 yard bin 3x week 343.35$ 314.80$ 658.15$ 2 yard bin 3x week 298.33$ 273.52$ 571.86$ 2 yard bin 3x week 339.50$ 311.27$ 650.76$ 2 yard bin 4x week 431.88$ 395.99$ 827.87$ 2 yard bin 4x week 376.16$ 344.88$ 721.04$ 2 yard bin 4x week 422.15$ 387.06$ 809.21$ 2 yard bin 5x week 520.42$ 477.15$ 997.57$ 2 yard bin 5x week 453.98$ 416.25$ 870.23$ 2 yard bin 5x week 504.81$ 462.84$ 967.65$ 2 yard bin 6x week 608.96$ 558.34$ 1,167.30$ 2 yard bin 6x week 531.80$ 487.61$ 1,019.41$ 2 yard bin 6x week 587.46$ 538.62$ 1,126.09$ 2 yard bin Extra P/U 42.46$ 38.93$ 81.39$ 2 yard bin Extra P/U 42.46$ 38.93$ 81.39$ 2 yard bin Extra P/U 42.46$ 38.93$ 81.39$ 3 yard bin 1x week 195.62$ 179.36$ 374.99$ 3 yard bin 1x week 236.71$ 217.05$ 453.76$ 3 yard bin 1x week -$ 3 yard bin 2x week 299.76$ 274.84$ 574.60$ 3 yard bin 2x week 345.69$ 316.95$ 662.63$ 3 yard bin 2x week -$ 3 yard bin 3x week 403.94$ 370.37$ 774.30$ 3 yard bin 3x week 467.69$ 428.82$ 896.51$ 3 yard bin 3x week -$ 3 yard bin 4x week 508.09$ 465.86$ 973.95$ 3 yard bin 4x week 589.71$ 540.68$ 1,130.39$ 3 yard bin 4x week -$ 3 yard bin 5x week 612.25$ 561.35$ 1,173.60$ 3 yard bin 5x week 711.71$ 652.55$ 1,364.27$ 3 yard bin 5x week -$ 3 yard bin 6x week 716.42$ 656.87$ 1,373.29$ 3 yard bin 6x week 833.73$ 764.41$ 1,598.14$ 3 yard bin 6x week -$ 3 yard bin Extra P/U 51.15$ 46.90$ 98.05$ 3 yard bin Extra P/U 51.15$ 46.90$ 98.05$ 3 yard bin Extra P/U -$ Senior 3-cart (upsize 1 to 3 carts to 64 gal)***
Please list your rates in the format provided below so we can ensure they include all city fees and proposed facility per-ton fees. PLEASE ADD ANY OTHER SERVICES AND FEES IN THE SPACES PROVIDED OR ADD MORE ROWS AS NEEDED. If you do not provide a service or fee, leave it blank and shade the corresponding cells so we know it was intentially left empty. All listed rates should be monthly (for recurring services) or per-occurrence.
Rate Type
Per-Unit Charge to Perform
All Residential Billing
Standard 3-cart (96gal-96gal-96gal)***
Senior 3-cart (32gal-32gal-32gal)***
Residential Manure Bin 5x
Other Cart size/configuration***
Residential Multi-family ***
Backdoor Service (32gal-64gal-96gal)***
Residential Manure Bin 1x
Residential Manure Bin 2x
Residential Manure Bin 3x
Residential Manure Bin 4x
Bulky Item (unlimited # of items )**
Residential Manure Bin 6x
Extra Trash Cart***
Extra Recycle Cart***
Extra Organics Cart***
Overloaded Cart Fee*
Contaminated Cart Fee*
Reactivation Fee
Extra Dump - service day
Extra Dump - non service day
Exchange Cart (All 3)
Cart Replacement (Misuse)
Additional Detail
1x container cleaning beyond free weekly cleaning
Rate covers up to (3) 40yd RO + $107.60 disposal per ton (additional containers will be billed based on rate sheet) Additional event cost (1 free event included)
Decline to offer curbside service
3 yard bin 1x week Temp Construction 203.98$ 187.03$ 391.00$ 4 yard bin 1x week 272.22$ 249.61$ 521.83$ 4 yard bin 1x week -$ 3 yard bin 2x week Temp Construction 316.40$ 290.11$ 606.51$ 4 yard bin 2x week 397.54$ 364.49$ 762.03$ 4 yard bin 2x week -$ 3 yard bin 3x week Temp Construction 431.97$ 396.06$ 828.03$ 4 yard bin 3x week 537.84$ 493.15$ 1,030.99$ 4 yard bin 3x week -$ 3 yard bin 4x week Temp Construction 539.71$ 494.85$ 1,034.56$ 4 yard bin 4x week 678.17$ 621.78$ 1,299.95$ 4 yard bin 4x week -$ 3 yard bin 5x week Temp Construction 655.28$ 600.80$ 1,256.08$ 4 yard bin 5x week 818.47$ 750.44$ 1,568.91$ 4 yard bin 5x week -$ 3 yard bin 6x week Temp Construction 770.86$ 706.77$ 1,477.63$ 4 yard bin 6x week 958.79$ 879.07$ 1,837.86$ 4 yard bin 6x week -$ 3 yard bin (Temp) Extra P/U 113.33$ 103.92$ 217.24$ 4 yard bin Extra P/U 51.15$ 46.90$ 98.05$ 4 yard bin Extra P/U -$ 4 yard bin 1x week 224.97$ 206.27$ 431.23$ 5 yard bin 1x week -$ 5 yard bin 1x week -$ 4 yard bin 2x week 344.72$ 316.06$ 660.79$ 5 yard bin 2x week -$ 5 yard bin 2x week -$ 4 yard bin 3x week 464.53$ 425.92$ 890.45$ 5 yard bin 3x week -$ 5 yard bin 3x week -$ 4 yard bin 4x week 584.31$ 535.74$ 1,120.05$ 5 yard bin 4x week -$ 5 yard bin 4x week -$ 4 yard bin 5x week 704.09$ 645.56$ 1,349.64$ 5 yard bin 5x week -$ 5 yard bin 5x week -$ 4 yard bin 6x week 823.89$ 755.40$ 1,579.28$ 5 yard bin 6x week -$ 5 yard bin 6x week -$ 4 yard bin Extra P/U 51.15$ 46.90$ 98.05$ 5 yard bin Extra P/U -$ 5 yard bin Extra P/U -$ 5 yard bin 1x week -$ 6 yard bin 1x week -$ 6 yard bin 1x week -$ 5 yard bin 2x week -$ 6 yard bin 2x week -$ 6 yard bin 2x week -$ 5 yard bin 3x week -$ 6 yard bin 3x week -$ 6 yard bin 3x week -$ 5 yard bin 4x week -$ 6 yard bin 4x week -$ 6 yard bin 4x week -$ 5 yard bin 5x week -$ 6 yard bin 5x week -$ 6 yard bin 5x week -$ 5 yard bin 6x week -$ 6 yard bin 6x week -$ 6 yard bin 6x week -$ 5 yard bin Extra P/U -$ 6 yard bin Extra P/U -$ 6 yard bin Extra P/U -$ 6 yard bin 1x week 391.25$ 358.72$ 749.97$ 64-gallon 1x week 36.61$ 11.49$ 48.10$ 32-gallon 1x week 43.74$ 13.73$ 57.48$ 6 yard bin 2x week 599.52$ 549.67$ 1,149.19$ 64-gallon 2x week 73.22$ 22.99$ 96.21$ 32-gallon 2x week 87.54$ 27.49$ 115.02$ 6 yard bin 3x week 807.87$ 740.72$ 1,548.59$ 64-gallon 3x week 109.81$ 34.48$ 144.30$ 32-gallon 3x week 131.28$ 41.24$ 172.52$ 6 yard bin 4x week 1,016.18$ 931.72$ 1,947.91$ 64-gallon 4x week 146.42$ 45.98$ 192.40$ 32-gallon 4x week 175.02$ 54.97$ 230.00$ 6 yard bin 5x week 1,224.51$ 1,122.71$ 2,347.22$ 64-gallon 5x week 183.02$ 57.49$ 240.51$ 32-gallon 5x week 218.76$ 68.71$ 287.47$ 6 yard bin 6x week 1,432.85$ 1,313.73$ 2,746.58$ 64-gallon 6x week 219.63$ 68.99$ 288.61$ 32-gallon 6x week 262.52$ 82.44$ 344.96$ 6 yard bin Extra P/U 51.15$ 46.90$ 98.05$ 64-gallon Extra P/U 36.61$ 11.49$ 48.10$ 32-gallon Extra P/U 43.74$ 13.73$ 57.48$ 8 yard bin 1x week 449.94$ 412.53$ 862.47$ 64-gallon 1x week 65.50$ 20.56$ 86.06$ 8 yard bin 2x week 689.45$ 632.13$ 1,321.57$ 64-gallon 2x week 131.00$ 41.15$ 172.15$ 8 yard bin 3x week 929.05$ 851.85$ 1,780.90$ 64-gallon 3x week 196.49$ 61.71$ 258.20$ 8 yard bin 4x week 1,168.61$ 1,071.48$ 2,240.09$ 64-gallon 4x week 261.99$ 82.28$ 344.26$ 8 yard bin 5x week 1,408.17$ 1,291.12$ 2,699.29$ 64-gallon 5x week 327.48$ 102.86$ 430.34$ 8 yard bin 6x week 1,647.78$ 1,510.79$ 3,158.57$ 64-gallon 6x week 392.96$ 123.43$ 516.39$ 8 yard bin Extra P/U 51.15$ 46.90$ 98.05$ 64-gallon Extra P/U 65.50$ 20.56$ 86.06$ Pull Out Service 1x week 79.75$ 25.04$ 104.79$ Pull Out Service 2x week 159.49$ 50.09$ 209.58$ Pull Out Service 3x week 239.24$ 75.13$ 314.37$ Pull Out Service 4x week 318.98$ 100.19$ 419.17$ Pull Out Service 5x week 398.72$ 125.24$ 523.95$ Pull Out Service 6x week 478.46$ 150.28$ 628.75$ Pull Out Service Extra P/U 79.75$ 25.04$ 104.79$ Please add and list all Split-Bin Configurations
(Trash/Recycling) -$
3yd Split Bin 1x week 267.05$ 244.85$ 511.90$ 3yd Split Bin 2x week 392.09$ 359.52$ 751.61$ 3yd Split Bin 3x week 529.32$ 485.30$ 1,014.62$ 3yd Split Bin 4x week 666.49$ 611.09$ 1,277.59$ 3yd Split Bin 5x week 803.68$ 736.89$ 1,540.57$ 3yd Split Bin 6x week 940.89$ 862.68$ 1,803.57$ 3yd Split Bin Extra P/U 51.15$ 46.90$ 98.05$ 4yd Split Bin 1x week 317.27$ 290.90$ 608.18$ 4yd Split Bin 2x week 475.30$ 435.78$ 911.08$ 4yd Split Bin 3x week 641.68$ 588.32$ 1,230.00$ 4yd Split Bin 4x week 808.04$ 740.86$ 1,548.90$ 4yd Split Bin 5x week 974.40$ 893.41$ 1,867.80$ 4yd Split Bin 6x week 1,140.77$ 1,045.95$ 2,186.71$ 4yd Split Bin Extra P/U 51.15$ 46.90$ 98.05$ Please add and list all trash compactor configurations -$ Please add and list all recycling compactor
configurations
Service
Component
Facility
Component
All-
Inclusive
2yd Compactor 1x week* 431.86$ 336.96$ 768.82$ 2yd Compactor 2x week* 783.48$ 516.28$ 1,299.77$ 2yd Compactor 2x week* 1,135.15$ 695.70$ 1,830.85$ 2yd Compactor 4x week* 1,486.78$ 875.14$ 2,361.92$ 2yd Compactor 5x week* 1,838.41$ 1,054.50$ 2,892.91$ 2yd Compactor 6x week* 2,189.54$ 1,233.92$ 3,423.46$ 2yd Compactor Extra P/U 70.48$ 64.64$ 135.12$ 3yd Compactor 1x week 431.86$ 395.97$ 827.83$ 3yd Compactor 1x week 236.71$ 217.05$ 453.76$ 3yd Compactor 2x week 783.48$ 718.36$ 1,501.84$ 3yd Compactor 2x week 345.69$ 316.95$ 662.63$ 3yd Compactor 3x week 1,135.15$ 1,040.80$ 2,175.95$ 3yd Compactor 3x week 467.69$ 428.82$ 896.51$ 3yd Compactor 4x week 1,486.78$ 1,363.19$ 2,849.98$ 3yd Compactor 4x week 589.70$ 540.68$ 1,130.38$ 3yd Compactor 5x week 1,838.41$ 1,685.58$ 3,523.99$ 3yd Compactor 5x week 711.70$ 652.55$ 1,364.26$ 3yd Compactor 6x week 2,189.54$ 2,007.53$ 4,197.07$ 3yd Compactor 6x week 833.72$ 764.41$ 1,598.13$ 3yd Compactor Extra P/U 70.48$ 64.64$ 135.12$ 3yd Compactor Extra P/U 70.48$ 64.64$ 135.12$ 4yd Compactor 1x week* 431.86$ 455.85$ 887.71$ 4yd Compactor 4x week* 783.48$ 698.50$ 1,481.98$ 4yd Compactor 4x week* 1,135.15$ 941.29$ 2,076.44$ 4yd Compactor 4x week* 1,486.78$ 1,183.98$ 2,670.76$ 4yd Compactor 5x week* 1,838.41$ 1,426.68$ 3,265.09$ 4yd Compactor 6x week* 2,189.54$ 1,669.42$ 3,858.97$ 4yd Compactor Extra P/U 70.48$ 64.64$ 135.12$ RO 10yd - 20yd Compactor (includes 4 tons) 409.16$ 736.33$ 1,145.49$ RO 10yd - 20yd Compactor (includes 4 tons) 409.16$ 736.33$ 1,145.49$ RO 21yd - 30yd Compactor (includes 4 tons) 443.52$ 736.33$ 1,179.85$ RO 21yd - 30yd Compactor (includes 4 tons) 443.52$ 736.33$ 1,179.85$ RO 31yd - 40yd Compactor (includes 4 tons) 477.95$ 736.33$ 1,214.28$ RO 31yd - 40yd Compactor (includes 4 tons) 477.95$ 736.33$ 1,214.28$ Overage rate per ton 199.17$ 199.17$ Overage rate per ton 199.17$ 199.17$ *2yd & 4yd compactors only available with manager approval Manure Bin Rates
Commercial Manure 1.5yd Bin 1x week 198.56$ 182.06$ 380.62$ Commercial Manure 1.5yd Bin 2x week 304.21$ 278.91$ 583.12$ Commercial Manure 1.5yd Bin 3x week 409.87$ 375.81$ 785.68$ Commercial Manure 1.5yd Bin 4x week 515.56$ 472.69$ 988.25$ Commercial Manure 1.5yd Bin 5x week 621.26$ 569.61$ 1,190.87$ Commercial Manure 1.5yd Bin 6x week 726.96$ 666.53$ 1,393.49$ Commercial Manure 1.5yd Bin Extra P/U 51.15$ 46.90$ 98.05$ Other Service - Program - Charge Commercial/Other Charges (only listed charges will be allowed) Rate Type Flat Rate
Service
Component
Facility
Component All-Inclusive Rate Rate Type Flat Fee
All-Inclusive
Rate
Contamination-cart* 39.31$
Contamination-bin* 60.49$
Overload-cart 43.94$
Overload-bin 67.60$
Locking Bin (per bin/per mth) 10.19$
Locking Enclosure (Per mth) 15.77$
Gate/Restricted Access (Per mth) 15.77$
Resume Fee/Collection -$
Damaged Cart (negligence) 94.92$
Damaged Bin (negligence) 973.37$
Damaged Lid (negligence) 29.14$
Other Service - Program - No Charge "Free" Extra Dump - service day See Above - varies by size Rate Type Flat Rate
Service
Component
Facility
Component All-Inclusive Rate Extra Dump - non service day See Above - varies by size Annual Steam Cleaning (city owned enclosures) -$ -$ -$ -$ Exchange Bin- No charge 1x per year -$ Walk-out Service (customers with verifiable disability) -$ -$ -$ -$ Exchange Bin - more than 1x per year 119.17$ HHW Event -$ -$ -$ -$ Relocation 82.97$ Compost Drive-Through Event -$ -$ -$ -$ Redeliver Bin 120.85$ Paper Shred Event -$ -$ -$ -$ Lock Latch Bin Installation 118.49$ Compost Giveaway Event -$ -$ -$ -$ Bulky Item (unlimited collection )** -$ Downtown District weekly cleaning -$ -$ -$ -$ Steam Clean - No Charge 1x per year -$ Bulky Item Quarterly Collection -$ -$ -$ -$ Steam Clean - more than 1x per year 153.06$ Weekly Bulky Item sweeps (hot spots) -$ -$ -$ -$ *After 3rd offense only. First and second offense will be warnings. **No limit per calendar year; Max 20 items per collection
5. Bid Alternate Proposals - Collection Services*
Provide an optional Bid Alternate related to collection services, in addition to standard three- container pricing required. If provided, please use a separate copy of the Pricing Form to submit bid alternate pricing.
Republic Response: No Alternative Collections Service bid offered
Residential Service
BID ALTERNATE
Per-Unit Charge to Perform
All Residential Billing
0.47*
*Per Unit Monthly Charge
Contractual Enhancements (offerings above RFP requirements) Option 1:
DESCRIPTION FINANCIAL BENEFIT
SB1383 Compliance six months earlier than any other hauler Legal Compliance/No Fines Republic's unmatched knowledge of city
Reduction of City Staff time
spent on transition issues
Enhanced Community Cleanliness (Downtown Fullerton Cleaning, service frequency, staffing, & equipment) 115,600$
Reduction of Residential Rates
$1.95/month per home (cost
reduction)
City Event & community intiative funding 200,000$
Partial SB1383 Procurement target contribution 75,000$
Contractual Enhancements (offerings above RFP requirements) Option 2:
DESCRIPTION FINANCIAL BENEFIT
SB1383 Compliance six months earlier than any other hauler Legal Compliance/No Fines Republic's unmatched knowledge of city
Reduction of City Staff time
spent on transition issues
Enhanced Community Cleanliness (Downtown Fullerton Cleaning, service frequency, staffing, & equipment) 115,600$
Reduction of Residential Rates (7.7% reduction vs current rate) $1.95/month per home (cost
reduction)
Lower Commercial Trash Rates in lieu of community funding (for every $100k we can lower trash rates by $1.75) 200,000$
Partial SB1383 Procurement target contribution 75,000$