City of Fullerton Class Specification
SEPTEMBER 2026
Human Resources Manager I/II
August 2026
HUMAN RESOURCES MANAGER I/II
Definition:
Under general supervision manages, plans, oversees and participates in major functions and activities of the Human Resources Department, including labor relations, recruitment and selection, classification and compensation, employee benefit administration, worker’s compensation program administration, general liability, safety, property and general insurance administration, loss control, and employee development activities; to provide information and assistance to City employees and the general public regarding human resources activities, policies and procedures; provides highly responsible and professional assistance to the Director of Human Resourcesdepartment head; analyzes data and makes recommendations and performs related work as required.
Class Titles
Human Resources Manager I
Human Resources Manager II
Essential Duties and Responsibilities:
Depending on the area of assignment, the following responsibilities and essential duties are performed on a frequent and recurring basis by an incumbent. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Depending on the area assigned, the responsibilities and essential duties performed on a frequent and recurring basis by an incumbent include the following:
OverseesManages the liability claims and workers’ compensation programs.
Manages Third Party Administrator (TPA) contracts and monitors performance standards.
Plans, organizes and Mmanages and monitors a wide range of recruitment and selection program activities to include test development and administration.
Manages and monitors the classification and compensation program and makes recommendations regarding classification placement and compensation levels.
Manages the administration of employee group health and welfare benefits and retirement plans including reviewing contracts of benefit providers and participating in rate evaluations.
Analyzes and interprets benefit contract provisions, service schedules and plan options.
Serves as liaison between insurance/benefit providers and City employees/retirees to resolve complex claims, membership and other issues.
Serves as a liaison between CalPERS and covered employees.
Human Resources Manager I/II
September 2026
the workers’ compensation program.
Plans, develops, implements and administ ers the disability accommodation compliance program for the city.
OverseesSupervises or participates in the investigation of property, liability and worker’s compensation claims; participates in the evaluation of es the extent of City liability and estimatinges the settlement value of claims.
Participates in the Reviewsreviewing insurance needs and mak inges recommendations for appropriate levels of coverage.
Recommends insurance carriers/administrators; aAssists in the preparation of specifications for the purchase of insurance and review of insurance policies to determine applicability and procedure requirements for claims; participates in the negotiation of policy terms.
Interacts with insurance adjusters, legal counsel, underwriters and vendors to ensure the appropriate level of City response to issues.
Conducts request for proposals for various human resources related risk management contracted services and consultants and makes appropriate recommendations.
Coordinates the City’s safety and loss control program.
Conducts or coordinates Equal Employment Opportunity (EEO), Civil Rights Department (CRD)Department of Fair Employment and Housing (DFEH) , harassment and other investigations, recommends resolution of complaints and allegations and responds to EEO and CRDDFEH complaints.
Counsels and advises departments on employee relations practices and techniques and disciplinary matters; prepares or edits various notices and related correspondence for labor attorney review including notices of due process, notices of findings, letters of discipline and separation agreements.
Develops/coordinates a variety of employee development and recognition programs.
In addition to the above the responsibilities and essential duties performed on a frequent and recurring basis by an incumbent include the following:
ManagesSupervises the selection, training, supervision s and evaluation of es assigned staff.
Represents the City in administrative hearings or other proceedings; may testify in legal proceedings.
Counsels employees and represents management in sensitive and confidential personnel matters.
Manages and participates in the development and implementation of goals, objectives, policies, programs, procedures and priorities for the department; continuously monitors the efficiency and effectiveness of assigned pr ograms, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and Human Resources Manager I/II
September 2026
internal reporting relationships; identifies opportunities and makes recommendations for improvement.
Develops, implements and monitors goals, objectives, policies and the budget for assigned division(s).
Oversees the development and administration of department budget; oversees the forecast of additional funds needed for operational needs; oversees the monitoring of and approves expenditures; oversees and implements adjustments as necessary.
Implements terms and conditions of labor agreement changes as they are established; provides City staff with an accurate and consistent interpretation of the labor agreement provisions and human resources policies and procedures.
Monitors changes and analyzes and interprets state and federal legislation and regulations regarding employment practices; makes recommendations and implements changes.
Ensures compliance with the provisions of the Americans with Disabilities Act (ADA), Meyers- Milias Brown Act, Civil Rights Department (CRD) regulations, Workers Compensation laws, federal and state leave laws, and a wide range of other employment laws and regulations affecting City operations.
Drafts, revises and interprets provisions of the Personnel Rules and Regulations, collective bargaining contracts, and administrative policies, as well as fair employment and non- discrimination guidelines.
Prepares oral and written reports and recommendations, including staff reports, studies and agenda items; letters and presents same to the City Council.
Provides highly complex staff assistance to the department head; provides a variety of assistance to other Human Resources staff members and to related departmental projects/activities.
Assists in the development of related programs, policies and procedures.
Directs and/or participates in the preparation of correspondence and writes comprehensive reports.
Compiles, analyzes and interprets complex data and makes recommendations.
Responds to questions from the public and staff regarding human resources and/or risk management rules or related items and provides records/information as appropriate.
Attends a variety of meetings, represents the City and/or the department and makes oral and written presentations.
May participate in negotiations with recognized employee organizations on wages, hours of work and other terms and conditions of employment labor negotiations as part of the management negotiation team.
Coordinates City Medical Advisory Committee meetings.
Human Resources Manager I/II
September 2026
Provides a variety of assistance to other Human Resources staff members and to related departmental projects/activities.
Observes and complies with City and mandated safety rules, regulations, and protocols, and ensures staff do the same.
Operates modern office equipment including computer equipment and specialized software application programs.
Operates a personal computer and uses applicable software.
Drives a vehicle on City business.
Other Duties and Responsibilities:
Performs other projects/tasks as assigned.
Lifts and moves boxes of files and records weighing 30 pounds or less.
Class Characteristics:
Human Resources Manager I/II is a multi-incumbent, managerial level position within the confidential, class in the Human Resources Department. The incumbent Human Resources Manager I is responsible for managing, directing, planning and organizing the activities and operations of assigned divisions and programs within the department. conducting analysis of issues and data to support and provide input into programs and policy decision-making; developing, establishing and implementing pr ocedures; managing a claims program or a department-wide function or projects; supervising/managing other staff and/or directing the efforts of staff who are not direct reports, and outside contractors such as third party administrators and insurance brokers.
The Human Resources Manager II is distinguished fr om the Human Resources Manager I by its broader scope of responsibility including managing a division or a department wide function and giving direction to staff; supervising or managing others, including managers; making program and policy recommendations to the Director of Human Resources and City executive team; leading departmentwide and Citywide projects/assignments; as assigned, serving as the administrator of the City’s equal employment and affirmative action programs; having a significant level of discretion and accountability in program decisions and work to be accomplished including changing priorities for subordinate staff within the scope of assignment.
Bargaining Group: Confidential/Nonrepresented
Contacts and Relationships:
The Human Resources Manager I/II has continuing contact with all members of City staff to include department and division heads and the City Manager. Additional contact will occur with City Council, representatives from other cities, City attorney and special legal counsel, various public and private representatives, employee group representatives, City employees, applicants and the public.
Qualification Guidelines:
Human Resources Manager I/II
September 2026
The following generally describes the knowledge and ability required to enter the job and/or be learned within a reasonable period of time in order to successfully perform the assigned duties:
The knowledge and abilities which are required to perform the duties and responsibilities of this class are as follows:
Knowledge of:
Principles and practices of public personnel administration, organization and management including methods and techniques used in recruitment and selection, classification administration, salary and benefit administration, workers’ compensation administration, employee benefits, claims practices, complaint investigation, and training related to area assigned.
Applicable federal, state and local laws, codes and regulations related to area assigned.
CalPERS and related health and retirement benefit laws, rules, and practices.
Leadership and management theory and practices, effective supervisory techniques, and public sector labor relations.
Principles and practices of budget administration and monitoring.
Effective supervisory and management techniques to include budget preparation and management.
Municipal government structure and current trends in public administration.
Negotiating, conflict resolution, counseling and interviewing techniques.
Techniques and methods of research, analysis and report writing.
Effective methods of making oral and written presentations.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
English usage, grammar, spelling, vocabulary and punctuation.
Customer service techniques.
Modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computers and software programs relevant to work performedComputer applications as they relate to area assigned.
English usage, spelling, grammar and punctuation.
AND
Ability to:
Human Resources Manager I/II
September 2026
Select, plan, organize, oversee, and manage the staff and operations of Plan and manage a division/program within the Human Resources Department; provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
.
Conduct independent, difficult and professional research and analysis and use independent judgment and initiative within general policy, procedural and legal guidelines.
Interpret and apply laws, regulations, policies and procedures related to area assigned.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Compose correspondence and prepare clear and comprehensive reports.
Organize and conduct meetings.
Initiate and carry out required procedural assignments, perform difficult research and analysis and use independent judgment and initiative.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; initiate and carry out required procedural assignments; organize own work, set priorities, and meet critical time deadlines.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar; make oral presentations.
Communicate effectively orally and in writing and make oral presentations to groups.
Organize and conduct meetings.
Maintain the confidentiality of sensitive data.
Train, supervise and evaluate the work of assigned employees.
Handle multiple deadlines and multiple projects.
Establish and maintain effective relationships with those contacted in the course of work.
Interact effectively with others in the workplace.
Meets and serves the public with professionalism, courtesy and tact.
Handle job stress and maintain composure in public settings.
Read at the level required for successful job performance.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Effectively represent the department and the City in meetings with governmental agencies.
Human Resources Manager I/II
September 2026
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Handle job stress and maintain composure.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Read at level required for successful job performance.
Report to work as required and as scheduled.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Operate a personal computer and use applicable software.
A typical way to obtain the knowledge and abilities is as follows:
Education and Experience:
Any combination of training and experience, which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
A bachelor’s degree from an accredited college or university in human resources, public administration, business administration or a closely related field is desirable as is .a related graduate degree or completion of some graduate level course work.
AND
Experience:
Five years of progressively responsible experience as a public sector human resources generalist to include one year of supervisoryof supervisory experience.
Depending on area assigned, certification as an Associate in Risk Management from the Insurance Industry of America and/or possession of a Workers’ Compensation Certificate issued by the Insurance Education Association is preferred but not required.
Special Requirements Include:
Ability to travel within the area to attend various job related, professional, and organizational activities.
Valid and appropriate California Driver License and acceptable driving record at time of appointment and throughout employment in this position. Employees in this classification will be enrolled in the Department of Motor Vehicles Government Employer Pull Notice Program.
Human Resources Manager I/II
September 2026
The City of Fullerton’s Conflict of Interest Code requires that the Human Resources Manager I/II file financial disclosure statements in accordance with state and local laws.
Must be able to work flexible and extended hours to accommodate City needs.
Per California Government Code §§3100 – 3109, all public employees are declared to be disaster service workers and must take and subscribe to the oath or affirmation as required.
Other:
A related graduate degree or completion of some graduate level course work is preferred but not required.
Depending on area assigned, certification as an Associate in Risk Management from the Insurance Industry of America and/or possession of a Workers’ Compensation Certificate issued by the Insurance Education Association is preferred but not required.
Physical Tasks and Working Conditions Include the Following:
Work is performed primarily in an office environment. Some work is performed on-site observing physical ability testing and/or employee duties/activities both in office and field settings. Office work requires sitting for periods of time and the use of a computer keyboard and screen. When performing on-site work an incumbent may stand and walk on slippery/uneven surfaces or slopes.
An incumbent drives a vehicle on City business and may bend, twist, reach, grasp, lift, push, pull and drag boxes of files and records weighing 30 pounds or less and must be able to meet the physical requirements of the class and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.
Fair Labor Standards Act Designation: Exempt.
Revised September 2026; revised and retitled from Human Resources Manager I/II Established October 2015