Prepared by:
Cloe Learn : Director
[email protected]
Silverstone Property Management Co.
Office Address: 388 East Valley Blvd Suite 105
Alhambra, CA, 91801
Proposal for Facility Management Services
Prepared for:
Greg Blodgett
City of Garden Grove- The Purcell Building
Property Address: 11277 Garden Grove Blvd,
Garden Grove, CA 92840
Location: 11277 Garden Grove Blvd, Garden Grove, CA 92840 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
Cover Letter
Dear Greg Blodgett,
I would like to express my sincere appreciation for granting Silverstone Property Management ("SSPM") the opportunity to present our comprehensive services to your esteemed property.
At SSPM, we pride ourselves on delivering a wide range of services covering all aspects of real estate, including Property Management, Lease Administration, Facility Management Services, Business Development, Leasing, and Market Analysis.
Our expertise extends to managing various commercial properties such as Shopping Centers, Offices, Medical Centers, Apartments, and Hotels. With over two decades of experience, SSPM has been entrusted with the management of your building for the past 20 years. This extensive tenure has endowed us with an intimate familiarity with both the building itself and its tenants.
Allow us to outline the services we offer:
Property Management Service: Our management services encompass overseeing the day-to-day operations of your property, preparing income forecasts and expense budgets, providing computerized monthly statements and reports, and ensuring timely collection of rent and payment of property expenses. Additionally, we conduct routine property inspections, supervise on-site staff, and handle lease documentation and renewals.
Facilities Management Services: Our facilities management services encompass a range of activities designed to ensure the smooth operation of buildings, from maintenance and repair to energy management and waste disposal. These services can include janitorial and cleaning services, groundskeeping, HVAC and plumbing maintenance, electrical and mechanical repairs, and emergency response planning, as well as more specialized services like pest control and elevator maintenance. Effective facilities management can help reduce downtime, improve worker productivity, and enhance overall occupant satisfaction.
Project Management: Our project management services cover building code resolutions, site zoning documentation and planning, environmental and due diligence coordination, and negotiation of development agreements.
This letter provides only a brief introduction to our services. We would welcome the opportunity to meet with you to discuss your specific requirements in more detail. Enclosed, is our company brochure for your review. Should you have any questions or require further information, please do not hesitate to contact us.
Thank you for considering SSPM for your property management needs. We look forward to the possibility of collaborating with you.
Sincerely,
Cloe Learn, CPM®
Director | Broker
388 E. Valley Blvd. Suite 105, Alhambra, CA 91801
1470 Valley Vista Dr., Suite 101, Diamond Bar, CA 91765 (626)458-6262 Office (601)202-1072 Text
[email protected]
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
Proposal for Facility Management Services 1
Cloe Learn, CPM® 2
1. Executive Summary 4
2. Approach to Services 5
3. Relevant Experience 6
4. References 11
5. Vendors 13
Professionals and Licensed Vendors proposed for 11277 Garden Grove Blvd, Garden Gr… 13 Seacliff Mechanical Services (SMS) (Plumbing) 13
6. Yardi Breeze Management Software & Service Ticket Entry 14
7.Repair, Maintenance/Operations Program 16
8. Insurance 18
9. Acknowledgement Of Terms Of Agreement & Fees 19
Statement of Compliance 20
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
1. Executive Summary
Silverstone Property Management Co. comprehensive property management services ensure the seamless operation of your real estate assets round-the-clock. We excel in overseeing day-to-day operations. • On-site staff supervision and training
• Development of energy conservation plans
• Planning and supervision of tenant improvements, renovations, and rehabilitation projects • Obtain bids, selecting contracts/vendors, negotiating terms, reviewing contracts, and coordinating services
• Conduct routine physical property inspections
• Analyze, monitor, and enforce policies
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
2. Approach to Services
• Staff, Personnel and Vendors
-SSPM will not employ any onsite personnel at the location - 11277 Garden Grove Blvd CA, 92840. SSPM will send out suitable vendors for each service request and department. SSPM will conduct monthly property inspections regularly to ensure that necessary preventative maintenance is carried out. • Conduct Routine Physical Property Inspection
-Field technicians in our service department will coordinate routine physical property inspections on a monthly calendar basis to provide accurate information regarding, but not limited to the common areas, elevators, parking lots, electrical/mechanical rooms, roof and any other areas pertaining to the building.
These inspections will be followed through with a report and live pictures, allowing viewers to gain a proper understanding of the daily building operations and necessities. • Obtain Bids, Contract/Vendor Selections, Negotiating, Contract Review and Coordination -Service Department will properly collect and review any related work and information regarding the buildings service operations with vendors, bids, building projects, and service repairs. Among these items, our service department will attentively review and make recommendations when obtaining bids. Properly analyzing each bid will ensure the accurate scope of work is being met and completed. • HVAC
• Plumbing
• Locksmith
• Pest Control
• Fire Sprinklers
• Fire Extinguishers
• Fire Alarm Monitoring
• Backflow
• Roof Services
• Graffiti Removal
• Landscape Maintenance
• Parking Lot Sweeping
• Electrical Repair Services & Maintenance
• Elevator Maintenance
• Window Cleaning
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
3. Relevant Experience
1. Signal Hill Town Center West
Property Address: 1600 E Willow St Signal Hill CA 90755- 1920 E Willow St Signal Hill CA 90755 SSPM manages Signal Hill Town Center, a shopping center in Signal Hill, encompassing approximately 350,000 sqft.
Some of the key tenants include:-Food 4 Less-Starbucks-Chevron-McDonalds-Black Bear Dinner- The Breakfast Nook alongside other small independent businesses.
SSPM is responsible for the daily management of Signal Hill Town Center West, including property marketing, lease renewals, service operations, building renovations, city compliances, and project amenities.
One of the notable additions brought to this shopping center by SSPM is the installation of 28 Supercharger stations, powered and operated by TESLA, providing an exciting new amenity for visitors and showcasing trusted partnerships with leading companies.
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
2. Valley Vista Office Condo
Property Address: 1470 Valley Vista Dr. Diamond Bar, CA 91765 SSPM manages and oversees the internal operations for this office condo. Valley Vista Office Condo is the first office condominium development in the city of Diamond Bar, right on Corporate Center.
With the expertise from SSPM, the existing office building of approximately 50,000 sqft was transformed and subdivided into 22 modern, high demand office condos.
SSPM has actively participated in the renovation of Diamond Bar's Corporate Center, granting Silverstone the opportunity to introduce a completely new office environment for investors and owners. Leveraging our expertise and knowledge, Valley Vista Office Condos has been established as the benchmark for other projects.
This two-story office building, is surrounded with natural light and scenic landscape. 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
3. Empire Financial Center- Alhambra
Property Address: 388 East Valley Blvd Alhambra CA 91801 Empire Financial Center in Alhambra is home to one of the HQ offices SSPM resides in. This professional business center provides convenient above & ground parking and security guard service. Suites range in size from 1,200 to 3,000 square feet to meet a wide variety of business needs.
Current tenants at this property include, Keller Williams Executive Real Estate Office, ICBC USA (International Bank), Bank of East Asia and Fortune Securities.
At Empire Financial Center, SSPM is in charge of administering, managing, and overseeing all day-to-day operations. SSPM handles all marketing, lease renewals, new tenant acquisitions, move-ins and move-outs involving new or existing tenants.
Under SSPM's supervision is an Onsite Security Guard who is available Monday through Friday along with a Janitorial Team who is responsible for maintaining the upkeep and presentation of the building. 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
4. Villa Grande Business Condo
Property Address: 17100 Norwalk Blvd Cerritos, CA 90703 Villa Grande Business Condo is the first business condominium project in the city of Cerritos, recognized for its modern, functional, and attractive commercial condominium building.
The 2.52 acre property, with over 38,000 square feet, has been renovated and upgraded by SSPM, resulting in a value increase to approximately 16 million dollars.
The Silverstone team successfully presented the Villa Grande project to our investor clients, providing them with precise consulting and project management services from inception to completion.
The primary objective was to maximize return on investment, which required meticulous attention to detail throughout the entire process, encompassing design, subdivision processes, permitting, contractor hiring, renovations, supervision, marketing, and sales.
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
5. Greenleaf Shopping Village, Whittier
Property Address: 7201/7203/7205 Greenleaf Ave, Whittier CA 90602 The Greenleaf Shopping Village is host to several esteemed businesses, including The Coffee Bean & Tea Leaf, Greenleaf Cafe, Supercuts, Prime Boudoir, H&R Block, and more.
Spanning approximately, 60,000 square feet, this shopping center is located in the Uptown Whittier neighborhood.
At Greenleaf Shopping Village, SSPM is responsible for overseeing all day-to-day operations, which encompass marketing, lease renewals, building compliances, renovations, inspections, and building development.
The presence of a Day Porter allows SSPM to swiftly address any issues with an expedited response time. The Day Porter is available on site from 10am-2pm every day of the week. 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
4. References
1. Property Name: Empire Plaza- Financial Service Center Address: 388 East Valley Blvd Alhambra, CA 91801
Approx. 55,011 square footage
Owner: Amay Family Partnership
Contact: Derek Tsai [email protected]
Phone Number: (323) 583- 3502
Managing and overseeing a three-story commercial office building.
2. Property Name: Class A, Office Building
Address: 1470 Valley Vista Dr, Diamond Bar CA 91765
Approx. 52,153 square footage
Owner: Valley Vista Office Condo Association
Contact: Susie Tsai [email protected]
Phone Number: (323) 809-1930
Manage and Oversee 2 story commercial building for owner.
3. Property Name: Optum Medical Building
Address: 8311 E. Florence Ave, Downey CA 90240
Approx. 25,579 square footage
Owner: Golden Bull Investment LLC
Contact: Anna [email protected]
Phone Number: (626) 512-8138
Manager Medical Building for Owner, Property being Leased to Medical Business. 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
4. Property Name: Towne Center
Address: 1600/1800 E. Willow St Signal Hill CA 90755
Approx. 83,433 square footage
Owner: Towne Center West LLC
Contact: Arthur [email protected]
Phone Number: (626) 512-0899
Manage and oversee commercial shopping center for owner.
5. Name: Dr. Christopher Yi- Three Office Locations (LA County) Facility Management and Leasing
Website: vvmd.com
Phone Number: (949) 229-2003
6. Property Name: Olive Residential Property
Address: 121 Olive St Glendale CA 91206
Approx. 17,100 square footage with 18 units
Owner: Louis Tseng and Tina Tseng
Contact: Louis [email protected]
Phone Number: (626) 833-6783
Manage and Oversee 2 story residential apartment complex with 18 units.
Print Name: Cloe Learn Date: 11/27/2024 Signature :
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
5. Vendors
Professionals and Licensed Vendors proposed for 11277 Garden Grove Blvd, Garden Grove, CA, 92840 • Seacliff Mechanical Services (SMS) (Plumbing)
• Top Notch Top Notch Plumbing (Plumbing)
• Anderson Commercial Plumbing (Plumbing)
• Elder & Young Plumbing (Plumbing)
• Seacliff Mechanical Services (SMS) (HVAC)
• Triton Air (HVAC)
• Evolution Mechanical (HVAC)
• Eddie Sieus's Perfect Lock & Security (Locksmith)
• Zac Key's (Locksmith)
• Hill's Bros. Lock & Safe (Locksmith)
• Dewey Pest Control (Pest)
• Hydrex Pest Control (Pest)
• C2C Pest Control (Pest)
• Rumble Fish (Pest)
• Blackbird Fire Protection (Fire Sprinklers)
• Kelly's Fire Protection (Fire Sprinklers)
• Fortis Fire & Safety (Fire Sprinklers)
• J&F Fire Extinguishers (Fire Extinguisher)
• Blackbird Fire Protection (Fire Extinguisher)
• Certified Fire Extinguisher (Fire Extinguisher)
• ERS Security (Fire Alarm)
• United Security Systems Inc. (Fire Alarm)
• Cintas Fire Protection (Fire Alarm)
• Aqua Tech Backflow (Backflow)
• Basic Backflow (Backflow)
• Cintas Fire Protection (Backflow)
• Goliath Roofing (Electrical)
• Horizon Lighting (Electrical)
• Amelec Co. (Electrical)
• Goliath Roofing (Roof)
• Atlas Roofing (Roof)
• Highland Roofing (Highland Roofing)
• Graffiti Pros LA (Graffiti Removal)
• Orange County Graffiti Removal
• Max Elevators (Elevator)
• Excelsior Elevator (Elevator)
• New Way Landscape (Landscape)
• Rancho Landscape (Landscape)
• Southern California Tree & Landscape ( Landscape)
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
6. Yardi Breeze Management Software & Service Ticket Entry How to Submit and Track Service Maintenance Request - Live 24/7 Clients will have access to our 24/7 Remote Management System software, allowing them to submit, monitor, and follow up on service requests—whether current, past, or future. After gaining access, you can log in to view real-time information regarding the property we manage on your behalf.
To submit a maintenance request, please follow these steps:
1. Open your Property Portfolio.
2. Navigate to the Maintenance Tab.
3. Click on Maintenance Requests and select "Add New."
4. On this page, you will encounter a series of fields that require your input.
You will need to specify the "Property" for which you are submitting a request; in this instance, it will be listed as "The Purcell Building."
No information is required for the following fields: Unit, Tenant, Tech Notes, Access Notes, Due Date, and Vendor, as these will be completed by Property Management.
Once your ticket is submitted, Property Management will be immediately notified, allowing them to assign a technician or contractor to address the service request. 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
Instructions on Submitting A Service Request Ticket
Example of a Blank Maintenance Request Form
Example of a Submitted Maintenance Request Form
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
7.Repair, Maintenance/Operations Program
a. Maintenance Personnel:
- All maintenance for the property located at 11277 Garden Grove Blvd, Garden Grove, CA, 92840 will be handled by contract work or on-call services from our shared Vendor List. Scheduled work will take place during Local Business Hours to prevent overtime or weekend work. The Proposer will consult with the City for approval if overtime or weekend work is necessary.
b. Reactive Service Calls:
- The Proposer will have an approval budget of $1,000.00 for any reactive or emergency service call required to be completed on site. For service calls above the approval limit, the Proposer will follow up with the City for approval and may reach out to nearby vendors or utilize the building's vendor list for a second estimate. c. After-Hours Service Calls and Emergency Responses:
- Any after-hour service call or emergency response will be directed to the building service supervisor, who will analyze the situation and address the issue accordingly. The building service supervisor will either contact a vendor for service repair or the required building vendor for assistance. Our allocated Vendors work 24/7 and will be available for any after hours call or emergencies, as needed. d. Property Inspections:
- The proposer will schedule property inspections twice a month with the building's service supervisor.
Inspections will consist of a full perimeter walkthrough of the interior and exterior of the property, including live pictures and a detailed report suggesting any necessary repairs, such as HVAC, Roof, Fire Alarm, Sprinklers, Plumbing, Electrical, Mechanical and others. e. How the Proposer will ensure the Property is adequately maintained:
- The proposer will hold all designated vendors, contractors, and assigned personnel accountable for maintaining the building 24/7. With onsite personnel and monthly property visits by the building service supervisor, all areas will be overseen daily to ensure the right preventative maintenance services are implemented, minimizing any reactive service calls to the building. 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
f. A description of the process for emergency service and project specialized work:
In the case of emergency service and project specialized work, the building service supervisor will communicate and coordinate important information such as times, dates, and notes with onsite personnel and representatives of 11277 Garden Grove Blvd, Garden Grove, CA 92840. They will then collaborate with allocated Vendors to determine who will be onsite to effectively address the issue. If the emergency occurs during business hours, the building service supervisor may arrange for designated rooms or compartments to be accessible for vendors and technicians to use as needed. However, if the event takes place afterhours or on weekends, the building service supervisor may be present onsite to assist with the necessary arrangements for repairs or projects. Building service supervisor, Fidel Moreno, will handle the dispatch of the recommended vendor to address the issue appropriately.
g. Describe the outside vendor services the Proposer typically employs; - The proposer utilizes vendors recommended for the property or those with a history of servicing the building.
Ideally, the vendor list would include vendors servicing the building on a yearly schedule for Plumbing, HVAC, Fire Sprinklers, Fire Extinguishers, Pest Control, Roof, Backflow, and others. The proposer may also seek competitive bids/estimates for certain service repairs to ensure the cost recommendations are being taken. h. Describe how vendors are initially vetted. Describe how vendors' performance are monitored; - Upon reviewing any new vendor inquiry, the proposer ensures that required documents (e.g., Certificate of Insurance, Licenses, Permits, Garden Grove Business License Good Standing) are collected before assigning any service work. Work is assigned to the vendor on an as-needed basis or contract once the process is completed and confirmed. The building service supervisor reviews and confirms all work before invoice payment is processed. Any vendors failing to meet obligations or standards are removed from the list. i. How will the Proposer assist the City identify and correct potential safety risks or hazard. - Using Property inspections, reports, and live pictures, the proposer immediately presents any presented or potential safety risk/hazard to the City. Once the information is gathered, appropriate solutions are implemented to address the issue.
j. A description of the process for routine maintenance. Provide a sample scheduled/preventative maintenance plan (quarterly and annually)
- Routine Maintenance for 11277 Garden Grove Blvd, Garden Grove, CA, 92840, will be categorized into its own department service such as;
- Elevator - Roof - Fire Alarm Panel - Fire Extinguishers - Plumbing - HVAC - Fire Sprinklers- Backflows & Common Area Routine Maintenance- Electrical 388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
8. Insurance
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
9. Acknowledgement Of Terms Of Agreement & Fees
Acknowledgement of Terms
We hereby acknowledge and agree to the terms and conditions outlined in the Property Management Proposal. a. Facilities Management Fee - $2,500.00 Monthly
Signature: Date: 11/27/2024
388 East Valley Blvd., Suite #105, Alhambra, CA 91801 . Bus. 626−458−6262 Text. (601) 202−1072 www. SilverstonePM.com
Statement of Compliance
The undersigned Proposer declares that the Proposal submitted to furnish Facilities Management Services for Property: 11277 Garden Grove Blvd, Garden Grove, CA, 92840 per the RFP specifications as described in, and in response to the City of Garden Grove RFP GPM-NO. 2301 was prepared in strict compliance with the instructions, conditions, and terms listed in the Request for Proposal, Scope of Services, and Draft Agreement, with exceptions listed below, if applicable. At least one box for each item must be checked.
RFP Instructions an Terms and Conditions (Check One)
No exceptions Taken Exceptions Taken Scope of Services (Check One)
No exceptions Taken Exceptions Taken Draft Agreement/Insurance Requirements (Check One)
No exceptions Taken Exceptions Taken If any exceptions are taken, this Statement of Compliance shall include a narrative that identifies each item to which the Proposer is taking exception or is recommending change, including the suggested rewording of the contractual obligations or suggested change in the Request for Proposal, and identifies the reasons for submitting the proposed exception or change. When available, please reference specific line item as provided in the Request for Proposal. The City reserves the right to rule as non-responsive and reject any Proposals that are not accompanied with the required documentation as described above.
Proposer's Name: Silverstone Property Management Co.
Signature:
Print Name: Cloe Learn Date: 11/27/2024 Print Title: Director