OCHS
Attachment A
Scope of Services
Purpose
Contractor shall provide shelter facilities for all animals that are impounded or quarantined by Garden Grove Animal Care Officers for animals subject to the City’s jurisdiction. These facilities shall be operated and maintained on a 24 -hour per-day basis, in a neat, clean, and sanitary condition, in compliance with all applicable governmental statutes, ordinances, rules and regulations and in conformity with established industry standards for humane animal care.
Scope of Services
The following is a list of requirements for the Agreement in providing the City of Garden Grove shelter service needs:
1. Acceptance of Animals The Contractor shall accept animals on behalf of the City of Garden Grove that are brought in by Garden Grove Animal Care Officers. This includes live strays, deceased animals for disposal, and owner releases for adoption or euthanasia.
The Contractor shall accept animals over the counter from City residents with verification and/or reasonable information that said animals came from within the City’s jurisdiction. If the animal is determined to have come from outside of the City’s jurisdiction, the Contractor shall provide the person with information regarding the proper animal shelter or agency.
2. Drop off Procedures The Contractor shall provide a procedure whereby animals may be delivered to the shelter. The procedure shall provide Animal Care Officers with flexibility in drop off times for animals. Numerous drop-offs per day shall be permitted, and Officers shall have kennel access if afterhours drop-offs are necessary during shelter closures.
3. Facility Requirements The shelter shall have an adequate number of dog kennels and cat kennels, isolation facil ities for quarantined and sick animals, and access to large animal housing. The animal shelter shall be maintained in a clean and sanitary condition.
The shelter shall comply with the standards and best practices set forth in the Association of Shelter Vet erinarians’ Guidelines for Standards of Care in Animal Shelters Second Edition 2022 for the operation of the animal shelter. City Staff reserve the right to enter and inspect the premises during regular business hours for the purpose of inspecting the facilities for compliance with the conditions mentioned above.
4. Special Handling The Contractor must ensure the animals with police holds, quarantines, seizure holds, or pets held in protective custody would be in an isolated area not permitting the public to have access . If an animal is in protective custody, Garden Grove Animal Care Officers would have permission to extend a pet’s stay if necessary until a case is resolved, e.g., pending cruelty, court case, etc. These animals would not be removed from the isolated area without approval from Garden Grove Animal Care Officers. When Animal Care Officers are obligated or forced to impound such animals in these special cases, in the animal’s best interest, or for public safety, even with a known owner or owne r surrender, the Contractor shall not charge any additional fees to Garden Grove Animal Care Services.
5. Other Animals The Contractor must ensure that the shelter will accept all animals including exotics, birds, and livestock with adequate housing and feed during the holding period.
6. Adoption The Contractor shall be responsible for making every reasonable effort to prepare and present animals for adoption to the public and to facilitate the same. The Contractor shall, prior to euthanasia, release the animal to an animal rescue or adoption organization if requested by the organization or rescue. Garden Grove Animal Care Services reserves the right to deem vicious animals unsuitable for adoption ( i.e., animal with history of vicious behavior).
7. Disposition of Unclaimed Animals Once the legal holding period has expired, the animal is no longer property of the City and becomes property of the Contractor. The Contractor shall provide for the humane disposal of unclaimed animals after holding them for the legal holding period, unless sickness or injury requires earlier disposal. The Contractor shall be responsible for maintaining animals beyond the minimum holding periods as may be required for the completion of any judicial process or to the extent required by law. Under no circumstances shall unadopted animals be sold fo r the purposes of medical research or other activities which may harm them . Contractor must make reasonable attempts to reunite animal with owners before euthanasia or adoption, to include accessing current licensing records, using contact information on owner provided information by tags worn by the animal and scanning all animals to detect implanted microchips.
8. Euthanasia The Contractor shall arrange and/or provide for the humane euthanization and disposal of unwanted animals. This shall be accomplished in a manner approved by Federal or State regulation, which shall not subject such animals to any unnecessary pain.
9. Collection of Fees The Contractor shall be responsible for collecting all fees (Examples:
license fees, spay/neuter fines, subseque nt impound fees, etc.) due to the City, issuing receipts for payment and remitting monies due to the City directly to Animal Care Services Staff prior to releasing the animals. The collected fees shall be remitted to the City within 10 working days following the end of the prior month.
10. Care The best possible care shall be given to all animals held in custody in accordance with applicable laws and animal sheltering best practices. Adequate housing and food shall be provided and the shelter shall not b e overpopulated by exceeding appropriate capacity for care. The Contractor should have veterinary services available during normal business hours. Predetermined basic and non -basic medical treatments are specified in the additional separate AAA Animal Hospital contract. Basic medical treatment is included in the monthly AAA Animal Hospital contract flat rate. Known owners would remain responsible for all routine/emergency veterinary care costs and can be charged as deemed necessary by Contractor.
11. Records The Contractor shall keep comprehensive records and submit regular monthly reports to Garden Grove Animal Care Services. The Contractor shall be required to develop its own record-keeping procedure and maintain records of all animals it handles in the performance of the contract. The reports shall at the minimum include the number of impounds, disposition of animals, and fees collected that are payable to the City.
Description of the animal, including it’s breed, color, size, sex, disposition Who brought in the animal, date animal was brought in, where and how the animal was obtained
The animal’s owner
Duration of stay
When the animal was redeemed, who redeemed the animal When the animal was adopted, who adopted the animal
Name and address of new owner
When and why the animal was euthanized
Disposition of all complaints regarding animals
All dangerous or potentially dangerous animals and dog bite incidents All criminal citations issued and their final disposition Fees collected
Records of licenses sold with names and addresses
12. Supply Controlled Substances The Contractor needs to be licensed to dispense and supply the Animal Care Officers employed by the City of Garden Grove with the controlled substances necessary for performance of field captures and euthanasia.
The following is a current list of controlled substances needed if requested on an as needed basis:
Telozol (class III drug, 100mg/ml concentrate, used primarily in dog capture) Ketamine (class III drug, 100mg/ml for cats and subhuman primates, also used in dog capture)
Sodium Pentobarbital (class II drug, 250ml bottle for euthanasia only)
13. Compensation Services will be provided at a flat rate cost of $310,000 for up to 3,000 animals and $315,000 for up to 3,500 animals. For over 3,500 animals, an additional cost of $20.00 per animal will be charged. At the direction of the City, the Contractor shall hold animals longer than the above stated retention period for police, quarantine purposes, vicious animal investigations, nuisance enfo rcement, or cruelty investigations at an additional charge of $9.00/dog and $7.00/cat for each additional day.