Garden Grove City Council
April 22, 2025

AGENDA
Garden Grove City Council
Tuesday, April 22, 2025
6:30 PM
Community Meeting Center
11300 Stanford Avenue
Garden Grove, California 92840
Stephanie Klopfenstein
Mayor
Joe DoVinh
Mayor Pro Tem – District 4
George S. Brietigam
Council Member – District 1
Phillip Nguyen
Council Member – District 2
Cindy Tran
Council Member – District 3
Yesenia Muñeton
Council Member – District 5
Ariana Arestegui
Council Member – District 6
Meeting Assistance: Any person requiring auxiliary aids and services, due to a disability, to address the City Council, should contact the City Clerk's Office 72 hours prior to the meeting to arrange for accommodations. Phone: (714) 741-5040.

Agenda Item Descriptions: Are intended to give a brief, general description of the item. The City Council may take legislative action deemed appropriate with respect to the item and is not limited to the recommended action indicated in staff reports or the agenda.

Documents/Writings: Any revised or additional documents/writings related to an item on the agenda distributed to all or a majority of the Council Members within 72 hours of a meeting, are made available for public inspection at the same time (1) in the City Clerk's Office at 11222 Acacia Parkway, Garden Grove, CA 92840, during normal business hours; (2) on the City's website as an attachment to the City Council meeting agenda; and (3) at the Council Chamber at the time of the meeting.

Public Comments: Members of the public who attend the meeting in-person and would like to address the City Council are requested to complete a pink speaker card indicating their name and address, and identifying the subject matter they wish to address. This card should be given to the City Clerk before the meeting begins. General comments are made during "Oral Communications" and should be limited to matters under consideration and/or what the City Council has jurisdiction over. Persons wishing to address the City Council regarding a Public Hearing matter will be called to the podium at the time the matter is being considered.

Manner of Addressing the City Council: After being called by the Mayor, you may approach the podium, it is requested that you state your name for the record, and proceed to address the City Council. All remarks and questions should be addressed to the City Council as a whole and not to individual Council Members or staff members. Any person making impertinent, slanderous, or profane remarks or who becomes boisterous while addressing the City Council shall be called to order by the Mayor. If such conduct continues, the Mayor may order the person barred from addressing the City Council any further during that meeting.

Time Limitation: When any group of persons wishes to address the City Council on the same subject matter, the Mayor may request a spokesperson be chosen to represent the group, so as to avoid unnecessary repetition. At the City Council's discretion, a limit on the total amount of time for public comments during Oral Communications and/or a further limit on the time allotted to each speaker during Oral Communications may be set.

PLEASE SILENCE YOUR CELL PHONES DURING THE MEETING.
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AGENDA
ROLL CALL: COUNCIL MEMBER BRIETIGAM, COUNCIL MEMBER NGUYEN, COUNCIL MEMBER TRAN, COUNCIL MEMBER MUÑETON, COUNCIL MEMBER ARESTEGUI, MAYOR PRO

TEM DOVINH, MAYOR KLOPFENSTEIN

INVOCATION

PLEDGE OF ALLEGIANCE TO THE UNITED STATES OF AMERICA

PRESENTATIONS

1. Community Spotlight in recognition of Dr. True McMahan for being named Cypress College 2025 American Awards’ Garden Grove Citizen of the Year. [Item 148/2025]

2. Community Spotlight in recognition of the 2024 Republic Services Sustainability Award recipients.
[Item 91/2025]

3. Update on the Civic Center Revitalization Project as requested by City Manager Kim. [Item 126/2025]

ORAL COMMUNICATIONS (TO BE HELD SIMULTANEOUSLY WITH OTHER

LEGISLATIVE BODIES)

WRITTEN COMMUNICATIONS

4. Consideration of a written request from the Korean-American Seniors Association of Orange County for co-sponsorship of the facility rental fee for use of the Community Meeting Center on October 3, 2025. (Action Item)
[Item 114/2025]
RECESS

CONDUCT OTHER LEGISLATIVE BODIES' BUSINESS

RECONVENE

CONSENT ITEMS (CONSENT ITEMS WILL BE ACTED ON SIMULTANEOUSLY WITH

ONE MOTION UNLESS SEPARATE DISCUSSION AND/OR ACTION IS REQUESTED

BY A COUNCIL MEMBER)

5. Adoption of a Proclamation celebrating May 1-7 as Youth Week. (Action Item) [Item 142/2025]
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6. Adoption of a Proclamation celebrating May as Jewish American Heritage Month. (Action Item)
[Item 150/2025]

7. Adoption of a Proclamation celebrating May as Asian American and Pacific Islander Heritage Month. (Action Item)
[Item 144/2025]

8. Adoption of a Proclamation declaring April as Autism Awareness Month. (Action Item)
[Item 141/2025]

9. Approval of the Garden Grove Tourism Improvement District Advisory Board's 2025- 26 Annual Report and adoption of a Resolution declaring the City’s intention to levy assessments for Fiscal Year 2025-26 setting the time and date to conduct a public hearing on the proposed assessment. (Action Item)
[Item 138/2025]

10. Approval of Lease Agreement between the City of Garden Grove and the Garden Grove Housing Authority for office space located at 11277 Garden Grove Boulevard. (Joint Action Item with Housing Authority)
[Item 73/2025]

11. Award of a contract to Quality Fence Co. for the Caltrans Fencing Improvement Project, Phase III. (Cost: $139,682.70) (Action Item)
[Item 127/2025]

12. Authorization for the issuance of a purchase order to National Auto Fleet Group for one (1) new Public Works Department water utility vehicle. (Cost: $89,333.50) (Action Item)
[Item 113/2025]

13. Authorization for the issuance of a purchase order to Clairmont Equipment for a MBH6 Trailer Mounted Compost and Mulch Spreader. (Cost: $166,144.40) (Joint Action Item with the Sanitary District)
[Item 154/2025]

14. Receive and file warrants. (Action Item)
[Item 140/2025]

15. Approval to waive full reading of ordinances listed. (Action Item) [Item 147/2025]

PUBLIC HEARINGS (MOTION TO APPROVE WILL INCLUDE ADOPTION OF EACH

RESOLUTION UNLESS OTHERWISE STATED)

16. Approval of the 2025-2030 Consolidated Plan and the Fiscal Year 2025-26 Action Plan. (Action Item) [Item 135/2025]
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ITEMS FOR CONSIDERATION

17. Adoption of Resolutions ratifying the 180-Day wait period exemptions to hire retired annuitants. (Action Item)
[Item 157/2025]

18. Approval of an Amendment for a two year extension to the Agreement with Allied Universal Security Services for Jail Operation Services. (Cost:$1,854,738.82) (Action Item)
[Item 128/2025]

19. Authorization for the issuance of a purchase order with Dooley Enterprises, Inc. for Police Department ammunition. (Cost: $700,000)(Action Item) [Item 133/2025]

20. Authorization for the issuance of a purchase order to OC Winwater Works for the purchase of fire hydrant guards. (Cost: $271,545.49 )(Action Item) [Item 117/2025]

ORDINANCES PRESENTED FOR SECOND READING AND ADOPTION

21. Second reading and Adoption of Ordinance No. 2964, entitled:

AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE APPROVING ZONING MAP AMENDMENT NO. A-041-2025 TO AMEND THE CITY’S OFFICIAL ZONING MAP TO CHANGE THE ZONING OF A 1.73 ACRE PORTION OF THE

PARCEL LOCATED ON THE SOUTH SIDE OF SANTA CATALINA AVENUE, NORTHWEST OF SANTA BARBARA AVENUE, BETWEEN VALLEY VIEW STREET AND ST. MARK STREET, AT 5802 SANTA CATALINA AVENUE, ASSESSOR’S PARCEL NO. 224-212- 01, FROM R-1 (SINGLE-FAMILY RESIDENTIAL) TO R-3 (MULTIPLE-FAMILY RESIDENTIAL) ZONE TO FACILITATE THE DEVELOPMENT OF A 26-UNIT RESIDENTIAL ATTACHED TOWNHOME PROJECT ON THE SUBJECT SITE. (Action item)
[Item 146/2025]

MATTERS FROM THE MAYOR, CITY COUNCIL MEMBERS, AND CITY MANAGER

ADJOURNMENT
The next Regular Meeting is scheduled for Tuesday, May 13, 2025, at 5:30 p.m. in the Community Meeting Center, 11300 Stanford Avenue, Garden Grove, California, 92840. 4 Item 114/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: John Montanchez
Dept: City Manager Dept: Community Services
Date: 4/22/2025
Subject: Consideration of a written request from Korean-American Seniors Association of Orange County for co-sponsorship of the facility rental fee for use of the Community Meeting Center on October 3, 2025. (Action Item)

OBJECTIVE
To transmit a letter on behalf of the Korean-American Seniors Association of Orange County (KASAOC), requesting co-sponsorship of the facility rental fee for use of the Community Meeting Center on October 3, 2025.

BACKGROUND
The KASAOC is a 501(c)3 organization established in 1977 in Garden Grove. The organization has about 1,500 regular members and currently provides welfare, food, and education services to approximately 3,000 seniors in Orange County.

DISCUSSION
The KASAOC is requesting City Council approval for co-sponsorship of the facility rental fee for use of the Community Meeting Center A and B rooms on October 3, 2025 from 8:00 a.m. to 4:00 p.m. for approximately 300 senior citizens, including members of the H. Louis Lake Senior Center, to celebrate the Chuseok (Korean Thanksgiving Day). Chuseok is one of the most significant and cherished traditional holidays in Korean culture, celebrated for centuries as a time to express gratitude, strengthen family bonds, and honor the Korean heritage.

Staff has verified that the KASAOC is in good standing with the California State Secretary Office and the Internal Revenue Service.

FINANCIAL IMPACT
The in-kind contribution to co-sponsor the date requested for use of the Community Meeting Center A and B rooms by a non-profit organization is a total amount of $1,343.50. 5 Item 114/2025

RECOMMENDATION
It is recommended that the City Council:
 Consider the co-sponsorship request from the Korean American Seniors Association of Orange County for the facility rental fee of $1,343.50, for use of the Community Meeting Center A and B rooms on October 3, 2025.

ATTACHMENT(S)

1. Letter Request KASAOC for use of the CMC on October 3, 2025. 6 a Q d
7 Item 142/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Lizabeth Vasquez
Dept: City Manager Dept: City Clerk
Date: 4/22/2025
Subject: Adoption of a Proclamation celebrating May 1-7 as Youth Week. (Action Item) Attached is a Proclamation celebrating May 1-7 as Youth Week recommended for adoption.

ATTACHMENT(S)

1. Proclamation
8 Proclamation
May 1-7, 2025
Elks Nation Youth Week
WHEREAS, The Benevolent and Protective Order of Elks has designated May 1-7, as Youth Week to honor America’s Junior Citizens for their accomplishments, and to give fitting recognition of their services to Community, State and Nation; and
WHEREAS, Garden Grove will sponsor an observance during that week in tribute to the Junior Citizens of this Community; and
WHEREAS, no event could be more deserving of our support and participation than one dedicated to these young people who represent the nation’s greatest resource, and who in the years ahead will assume the responsibility for the advancement of our free society; and WHEREAS, our Youth need the guidance, inspiration and encouragement which we alone can give in order to help develop those qualities of character essential for future leadership; and
WHEREAS, to achieve this worthy objective we should demonstrate our partnership with Youth, our understanding of their hopes and aspirations and a sincere willingness to help prepare them in every way for the responsibilities and opportunities for citizenship.

NOW, THEREFORE, the Garden Grove City Council does hereby proclaim the first week in May as Youth Week in Garden Grove, and urge all our citizens to participate wholeheartedly in its observance.

April 22, 2025
9 Item 150/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Lizabeth Vasquez
Dept: City Manager Dept: City Clerk
Date: 4/22/2025
Subject: Adoption of a Proclamation celebrating May as Jewish American Heritage Month. (Action Item)
Attached is a Proclamation celebrating May as Jewish American Heritage Month recommended for adoption.

ATTACHMENT(S)

1. Proclamation
10 Proclamation
May as Jewish American Heritage Month
WHEREAS, Jewish American Heritage Month is celebrated every May to honor the significant contributions and rich history of Jewish Americans to the fabric of our nation; and
WHEREAS, Jewish Americans have played a vital role in shaping the cultural, economic, scientific, and social landscape of the United States, contributing to the advancement of arts, education, business, medicine, and public service; and
WHEREAS, the Jewish community in Garden Grove has been an integral part of our city’s diverse and vibrant cultural mosaic, bringing with them a deep commitment to family, faith, and community; and
WHEREAS, Jewish Americans continue to foster mutual understanding, tolerance, and respect, promoting the values of equality, justice, and liberty; and WHEREAS, it is important to recognize the experiences, resilience, and strength of Jewish Americans, as well as their ongoing contributions to our society; and
WHEREAS, the celebration of Jewish American Heritage Month provides an opportunity to reflect on the historical struggles and achievements of Jewish Americans and to celebrate the enduring spirit of the Jewish community in Garden Grove and beyond;
NOW, THEREFORE, the Garden Grove City Council does hereby proclaim the month of May 2025 as Jewish American Heritage Month in Garden Grove, to celebrate the history, culture and contributions that Jewish Americans have made to American society and the City of Garden Grove.

April 22, 2025
11 Item 144/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Lizabeth Vasquez
Dept: City Manager Dept: City Clerk
Date: 4/22/2025
Subject: Adoption of a Proclamation celebrating May as Asian American and Pacific Islander Heritage Month. (Action Item)
Attached is a Proclamation celebrating May as Asian American and Pacific Islander Heritage Month recommended for adoption.

ATTACHMENT(S)

1. Proclamation
12 Proclamation
May as Asian American and Pacific Islander Heritage Month WHEREAS, The City of Garden Grove and the United States of America continue to thrive because of the hard work, talent, and ongoing cultural contributions of its richly diverse community;
WHEREAS, According to the 2020 Census, Asian Americans constitute more than

42.1 percent of the City of Garden Grove’s population;
WHEREAS, Asian and Pacific Americans have helped advance the City’s prosperity through their contributions to all fields of education, business, the arts, economic development, science, and technology;
WHEREAS, Asian and Pacific Americans are working to achieve full participation in the social, economic, and political decisions that affect their families, building stronger alliances across all communities in Garden Grove; WHEREAS, Asian Americans and Pacific Islanders have a proud legacy of service and dedication to our community, our city, our state and our country; WHEREAS, The City is the proud home to Little Saigon, the largest Vietnamese community outside Vietnam, as well as Koreatown;
WHEREAS, May has become a symbolic month in which Asian Americans and Pacific Islanders and supporters come together in various celebrations of culture, traditions and history.

NOW, THEREFORE, the Garden Grove City Council does hereby proclaim May 2025 to be Asian American and Pacific Islander Heritage Month in Garden Grove, to celebrate the contributions and achievements that Asian American and Pacific Islanders have made to American society and the City of Garden Grove.

April 22, 2025
13 Item 141/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Lizabeth Vasquez
Dept: City Manager Dept: City Clerk
Date: 4/22/2025
Subject: Adoption of a Proclamation declaring April as Autism Awareness Month. (Action Item)
Attached is a Proclamation declaring April as Autism Awareness Month recommended for adoption.

ATTACHMENT(S)

1. Proclamation
14 Proclamation
April as Autism Awareness Month
WHEREAS, Autism, or autism spectrum disorder (ASD) is a neurological and developmental disorder that begins early in childhood and lasts throughout a person's life, often characterized by a range of difficulties in social interaction, verbal and nonverbal communication, and repetitive behaviors; and
WHEREAS, About 1 percent of the world population has ASD; 5.4 million Americans live with the disorder; 1 in 31 children in the U.S. are identified as having ASD; and the county with the highest autism rate in the state is Orange County; and
WHEREAS, While there is no cure for autism, studies have shown that early and intensive treatment and intervention can help achieve improvements in basic skills such as learning, communication, social relationships, and selfcare, to possibly transition into independent living and employment; and WHEREAS, Lifelong specialized care and community support services are needed to ensure the health, safety, and well-being of those living with ASD, as well as their families who must manage the psychological and financial challenges of caring for an autistic family member; and WHEREAS, Garden Grove strives to promote autism awareness, inclusion, and selfdetermination for all, and assure that each person with ASD is provided an opportunity to achieve the highest possible quality of life.

NOW THEREFORE, the Garden Grove City Council does hereby proclaim April 2025 as Autism Awareness Month in Garden Grove, and urges the community to share in efforts focused on creating a better quality of life for individuals living with autism.

April 22, 2025
15 Item 138/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Ursula Luna-Reynosa
Dept: City Manager Dept: Economic Development and
Housing
Date: 4/22/2025
Subject: Approval of the Garden Grove Tourism Improvement District Advisory Board's 2025-26 Annual Report and adoption of a Resolution Declaring the City’s Intention to levy assessments for Fiscal Year 2025-26 setting the time and date to conduct a public hearing on the proposed assessment. (Action Item)

OBJECTIVE
For the City Council to approve the Annual Report (“Annual Report”) of the Garden Grove Tourism Improvement District (“GGTID”) Advisory Board ("Advisory Board") and adopt a Resolution declaring intention to levy assessments for Fiscal Year 2025-26 for the Garden Grove Tourism Improvement District (GGTID) and setting a public hearing thereon.

BACKGROUND
The GGTID was established by the City Council in accordance with the Parking and Business Improvement Area Law of 1989, California Streets and Highways Code Section 36500 et seq. (the "Law") through the adoption of Resolution No. 9009-10 on August 24, 2010, and Ordinance No. 2782 on October 26, 2010. The purpose of the GGTID is to provide revenue to defray the costs of advertising and marketing efforts designed to increase overnight stays in the GGTID, construction and maintenance of improvements in the GGTID, and other services, activities, and programs that promote and encourage tourism within the GGTID, which benefit the operators of hotels paying assessments through the promotion of scenic, recreational, cultural, and other attractions.

The GGTID includes the hotels along Harbor Boulevard from the northern boundary within the City to Garden Grove Boulevard. It is divided into two (2) separate benefit zones:
 Tier I includes the hotels north of Lampson Avenue, which are subject to an assessment of up to 2.5% of gross rent charged per room occupancy per night.

There are currently nine (9) hotels in Tier I.
 Tier II encompasses those hotels south of Lampson Avenue, which are subject to an assessment of up to 0.5% of gross rent charged per room occupancy per night. There is currently one hotel in Tier II, The Great Wolf Lodge Southern California.
16 Item 138/2025

Pursuant to the Law and the Ordinance, the City Council is required to annually 1) approve the Annual Report (as recommended by the Advisory Board or with modifications) and 2) adopt a resolution of intent to levy the assessment and set a date for the public hearing.

DISCUSSION
Annual Report
In accordance with Ordinance No. 2782, the Board of Directors of the Garden Grove Tourism Promotion Corporation (GGTPC) serves as the Advisory Board. Pursuant to the Ordinance and the Law, the Advisory Board is required to submit an annual report to the City. The annual report is required to include the following:
 Any proposed changes in the boundaries of the GGTID or in any of the benefit zones;
 A description of the improvements and activities to be provided for the upcoming fiscal year;
 An estimate of the cost of providing the improvements and the activities for that fiscal year;
 The recommended method and basis of levying the assessment in sufficient detail to allow each business owner to estimate the amount of the assessment to be levied against his or her business for that fiscal year;  The amount of any surplus or deficit revenues to be carried over from a previous fiscal year; and
 The amount of any contributions to be made from sources other than the assessments levied.

The Annual Report serves as the basis for the levying of assessments each year.

The Advisory Board has approved and recommended the Annual Report for City Council consideration, which contains a proposed budget for use of the anticipated assessment revenues for the year. No changes are proposed (i) to the boundaries of the GGTID, (ii) in the GGTID improvements and activities authorized by Resolution No. 9009-10 and Ordinance No. 2782, or (iii) in the amount of the annual assessment or the method and basis for the levying the assessment. The Advisory Board is recommending that the annual assessments for Fiscal Year 2024-25 continue to be two and one-half percent (2.5%) of the gross rent charged by the Operator per room occupancy per night for all transient occupancies for each visitor accommodation facility in Tier I, and (ii) one-half percent (0.5%) of the gross rent charged by the operator per room occupancy per night for all transient occupancies for each visitor accommodation facility in Tier II.
17 Item 138/2025

On February 22, 2011, the City Council approved an agreement with the Anaheim/Orange County Visitor & Convention Bureau ("VCB") (currently known as “Visit Anaheim”), pursuant to which, approximately 80% of the GGTID assessment revenue collected is allocated to the VCB to fund collective tourism marketing efforts or retained by the City for future Harbor Boulevard median improvements and a future transit system. The remaining (approximately 20%) of the GGTID assessment is allocated to fund specific improvements along Harbor Boulevard and other tourism promotion activities in Garden Grove in accordance with the budget included in the Annual Report. These funds are administered by the GGTPC pursuant to an agreement with the GGTPC approved by the City Council on September 27, 2011.

Levying of Assessment for Fiscal Year 2025-26
State Law requires that each year the City Council adopt a Resolution declaring its intention to levy an annual assessment for the upcoming fiscal year based on the Annual Report and scheduling a public hearing on the proposed assessment. The attached proposed Resolution contains the items required by State Law and sets a public hearing on the matter for May 13, 2025. After City Council adoption, the Resolution will be published in a local paper of general circulation at least ten (10) days before the public hearing pursuant to the Law.

At the Public Hearing scheduled for May 13, 2025, the City Council may order changes to the Annual Report recommended by the Advisory Board. Care must be taken to ensure that changes do not increase an assessment or expand the businesses or properties subject to assessment. During the public hearing the City Council accepts oral and written protests.

Proceedings must be abandoned if written protests are received (and not withdrawn) from owners of businesses that will pay 50% or more of the assessments proposed to be levied.

At the conclusion of the Public Hearing, the City Council may adopt a Resolution confirming the Annual Report (with or without changes) and levying the assessment for the Fiscal Year 2025-26.

FINANCIAL IMPACT
It is estimated that the GGTID will generate approximately $2.8 million in revenue for Fiscal Year 2025-26. These funds will be dedicated to supporting local tourism promotion efforts.

The majority of the revenue will be administered by Visit Anaheim and the GGTPC. Any administrative costs incurred by the City in connection with the GGTID will be reimbursed from assessment revenues, up to a certain cap established.

RECOMMENDATION
It is recommended that the City Council:
 Approve the Annual Plan; and
 Adopt the Resolution declaring Intention to Levy Assessments for Fiscal Year 2025- 2026 and setting a time and date to conduct the public hearing on the proposed assessment.
18 Item 138/2025

ATTACHMENT(S)

1. GGTID Annual Report

2. Visit Anaheim Report

2. Resolution of Intent
19 GARDEN GROVE TOURISM IMPROVEMENT DISTRICT

ADVISORY BOARD REPORT
Fiscal Year 2025–2026
Prepared in accordance with the Parking and Business Improvement Area Law of 1989 (California Streets and Highways Code § 36500 et seq.)
The Garden Grove Tourism Improvement District (GGTID) was established by the Garden Grove City Council in accordance with the Parking and Business Improvement Area Law of 1989, California Streets and Highways Code section 36500 et seq. (referred to as the “Law”), through the adoption of Resolution No. 9009-10 on August 24, 2010, and Ordinance No. 2782 on October 26, 2010.

The purpose of the GGTID is to provide revenue to defray the costs of advertising and marketing efforts designed to increase overnight stays in the GGTID, for construction and for maintenance of improvements in the GGTID. It will also provide other services, activities, and programs that promote and encourage tourism within the GGTID, which will benefit the Operators of Visitor Accommodation Facilities paying assessments through the promotion of scenic, recreational, cultural, and other attractions.

Pursuant to Ordinance No. 2782, the Board of Directors of the Garden Grove Tourism Promotion Corporation, a California non-profit mutual benefit corporation, serves as the GGTID Advisory Board. In accordance with Ordinance No. 2782 and California Streets and Highways Code Section 36533, the Advisory Board is required to annually prepare and submit to the City, a report for the upcoming fiscal year, which is required to contain the following:

1. Any proposed changes in the boundaries of the GGTID or the benefit zones within the GGTID.

2. The GGTID improvements and activities to be provided in the upcoming fiscal year from GGTID assessment revenues and/or any other contributions from sources other than GGTID assessment revenues.

3. An estimate of the cost of providing the GGTID improvements and the activities for the upcoming fiscal year.

4. The method and basis of levying the assessment in sufficient detail to allow each Visitor Accommodation Facility to estimate the amount of the assessment to be levied against the Visitor Accommodation Facility for the fiscal year, and any proposed changes to the method and basis of levying the assessment.

5. The amount of any surplus or deficit revenues to be carried over from the previous fiscal year.

6. The amount of any contributions to the GGTID to be made from sources other than assessments levied against the Visitor Accommodation Facilities. 20 1. CHANGES TO BOUNDARIES AND BENEFIT ZONES
No Changes to Boundaries Proposed
The GGTID boundaries encompass certain real property in Garden Grove generally fronting or near Harbor Boulevard, from the northern boundary of the City to Garden Grove Boulevard. The GGTID includes two (2) benefit zones:
• Tier I: All real property within the GGTID north of Lampson Avenue. • Tier II: All real property within the GGTID south of Lampson Avenue.

A map of the GGTID and its two benefit zones is on file with the Garden Grove City Clerk.

No changes to these boundaries or benefit zones are proposed for Fiscal Year 2025–2026.

2. PROPOSED ACTIVITIES FOR FISCAL YEAR 2025–2026
The GGTID improvements and activities to be provided (funded by GGTID assessment revenues and other possible contributions) include:

1. Development of a New Destination Website
o Creation of a dynamic online platform showcasing Grove District hotel offerings, renovations, dining, entertainment, and transportation. o Designed to convert digital interest into overnight bookings, increase occupancy rates, and drive visitor spending.
o Serves as a centralized hub for marketing campaigns, partnerships, and strategic branding efforts.

2. Foods of Garden Grove LIVE 2025
o Building on the success of the 2024 event, this culinary festival will feature local restaurants, diverse cultural showcases, chef demonstrations, influencer meetups, and interactive tastings.
o Enhanced digital integration with AI-powered promotions and real-time audience engagement.
o Aims to raise regional awareness, support local businesses, and highlight Garden Grove’s vibrant food scene.

3. Maintenance Activities
o Ongoing maintenance of sidewalks, landscaping, bus shelters, and palm tree lighting--particularly along Harbor Boulevard between Chapman Avenue and Garden Grove Boulevard.
o Enhancements intended to maintain a clean, attractive environment that encourages visitor engagement.
21 4. Private Security
o Implementation of private security measures to bolster safety throughout the Grove District.
o Emphasizes improved public perception, visitor confidence, and overall district security.

5. Trade Mission
o Promotion of Garden Grove in emerging domestic and international markets to elevate the City’s profile as a premier tourist destination. o Focuses on increasing visitor arrivals, boosting hotel occupancy, and driving regional economic growth.

6. Garden Grove Chamber of Commerce Tourism Initiatives o Continued strategic partnership with the Garden Grove Chamber of Commerce to bolster marketing and promotional efforts.
o Utilizes Chamber-hosted events, business development programs, and advocacy efforts to expand the GGTID’s visibility.

3. ESTIMATED COSTS OF IMPROVEMENTS AND ACTIVITIES
In accordance with a 2011 agreement between the City of Garden Grove and the Visitors Convention Bureau (VCB), approximately 80% of the net GGTID assessment revenues (2.0% of the total 2.5% assessment in Tier I, and 0.4% of the total 0.5% assessment in Tier II) is allocated to Visit Anaheim for marketing and promotion benefitting Visitor Accommodation Facilities in the “Anaheim Resort District.” For Fiscal Year 2025–2026, the City retains 0.5% of gross room rent charged per occupied room night for transit or transportation systems that benefit the GGTID.

GGTID Budget for FY 2025–2026
The GGTID Budget FY 2025–2026 identifies the following estimated revenues and expenses:

Revenues
• FY 2025–2026 Estimated Revenue: $733,000
• FY 2024–2025 Carry Over: $115,000
• Total FY 2025–2026 Revenue: $848,000
22 GGTID FY 2025–2026 Expenses
Category % of Total Budget (USD)

1. Marketing
A. Website 9.6% $81,408
B. Foods of Garden Grove 3.3% $27,984

2. Tourism Missions 4.0% $33,920

3. Chamber and Sponsorships 6.0% $50,880

4. Private Security 30.0% $254,400

5. Harbor Blvd. Maintenance / Utilities / Repairs 33.0% $279,840

6. Condominium Management Contract 2.1% $17,808

7. City Administrative Fees (Per Agreement) 3.0% $25,440

8. Administrative/Accounting/Auditing (Per Agreement) 4.0% $33,920

9. GGTID Reserve 5.0% $42,400
100% $848,000

4. METHOD AND BASIS FOR LEVYING THE ASSESSMENT
No Changes to Assessment Rate or Method
The annual assessments will remain at:
• Tier I: Two and one-half percent (2.5%) of the gross rent charged by the Operator per room per night.
• Tier II: One-half percent (0.5%) of the gross rent charged by the Operator per room per night.

Assessments continue to be collected monthly, at the same time and in the same manner as the City’s Hotel Visitors Tax, pursuant to Chapter 12 of Title 3 of the Garden Grove Municipal Code.

5. PRIOR YEAR SURPLUS OR DEFICIT
It is estimated that $115,000 in surplus assessment revenues will be carried over from Fiscal Year 2024–2025. These funds will be used to finance GGTID improvements and activities in Fiscal Year 2025–2026 as outlined in the budget above. 23 6. OTHER CONTRIBUTIONS
No additional contributions to the GGTID from outside sources are anticipated for Fiscal Year 2025–2026.
2024–2025 Garden Grove Tourism Improvement District Accomplishments For Fiscal Year 2024–2025, the Garden Grove Tourism Improvement District (GGTID) strategically allocated marketing funds to enhance the Grove District with a focus on promoting tourism, supporting local businesses, and improving community infrastructure.

Below is a breakdown of key initiatives and allocations:

1. Marketing
o $28,413 was allocated for general marketing efforts, including promotional materials, targeted advertising campaigns, and related outreach designed to attract visitors and boost overnight stays.

2. Website
o $28,413 was specifically invested in developing a dedicated Website to showcase the Grove District’s attractions, accommodations, and dining. o In March 2025, the Garden Grove Tourist Promotion Corporation (GGTPC) selected Unbiazed to design and develop this modern, fully responsive Website that follows best practices in tourism marketing and user experience.

3. Foods of Garden Grove LIVE 2024
o $27,984 supported the City’s signature culinary event celebrating local restaurants and diverse cultural experiences.
o Leveraging AI-generated captions and geo-targeted campaigns, the event saw a 250% increase in social media engagement and over 50,000 digital impressions, with 4,000+ attendees.

4. Tourism Missions
o $33,900 was allocated to promote Garden Grove in targeted domestic and international markets. Unused funds from FY 2024–2025 (due to a canceled trade mission) were reallocated to landscaping and security.

5. Chamber and Sponsorships
o $50,088 was dedicated to partnerships with the Garden Grove Chamber of Commerce and other sponsorship initiatives, fostering broader business relationships and regional marketing opportunities.

6. Private Security Enhancement
o $254,400 was funded to enhanced private security within the Grove District, strengthening safety, visitor confidence, and overall commercial vitality.

7. Utilities, Repairs, and Landscaping
o $279,840 was used for infrastructure maintenance, including tree trimming, irrigation upgrades, and streetscape improvements along Harbor Boulevard and Chapman Avenue.
24 Visit Anaheim's Annual Report Garden Grove Tourist Improvement District Since its inception in 2011, the Garden Grove Tourism Improvement District (GGTID) has consistently delivered strong returns for the City’s hotel stakeholders through its partnership with Visit Anaheim, the region’s leading tourism marketing organization. Every single year, with exception of Covid-19 pandemic years, the collaboration has demonstrated measurable value, helping to position Garden Grove hotels as competitive players in the Southern California tourism and convention market.

This strategic alliance has been central to Garden Grove’s emergence as a premier resort destination just steps away from Disneyland and the Anaheim Convention Center. From targeted group sales to national and international campaigns, the results speak for themselves: increased bookings, higher occupancy, elevated room rates, and long-term brand growth.

Hotel Industry Confidence and Continued Support
The continued endorsement and participation of Garden Grove’s hotel operators underscores the sustained confidence in Visit Anaheim’s leadership. Hotel partners report meaningful returns from the joint marketing efforts and have voiced strong support for maintaining and growing this partnership.

Visit Anaheim’s strategic planning, depth in market analytics, and national brand recognition have allowed Garden Grove hotels to extend their reach well beyond what would be possible individually.

This “strength in partnership” approach has enabled the GGTID to be intensely competitive hospitality market.

Key Accomplishments and Impacts
In FY 2024–2025 alone, Visit Anaheim’s initiatives delivered outstanding performance, including:
• 221,106 room nights booked tied to convention sales and group travel. • 104.6 million Digital impressions generated across consumer and group market campaigns. • 77,259 visitors tracked, resulting in $17 million in visitor spending in the area. • 1.16 million Website visitors, a 42% year-over-year increase, driving direct bookings. • Over 4,800 travel trade promotions completed, significantly elevating global awareness.

These initiatives contributed directly to compressed market demand, meaning higher occupancy and stronger ADR for Garden Grove hotels during key citywide and regional events. 25 Strategic Budget Visit Anaheim Overview: FY 2025–2026 The GGTID’s FY 2025–2026 budget continues to prioritize high-return programs and data-backed initiatives through our partnership with Visit Anaheim. Below is a breakdown of investment categories aligned with expected outcomes:

Thank you—based on your updated structure and categories, here’s a refined and professional version of the revised GGTID/Visit Anaheim FY 2025–2026 budget summary. I’ve polished the language, organized the content for clarity, and ensured the total matches your stated $2.0 million allocation:

GGTID/Visit Anaheim FY 2025–2026 Budget Overview
Category Allocation Description

1. Marketing
Expenses $566,000
Covers advertising, promotions, collateral production, and associated staffing costs. Supports broad awareness campaigns across key leisure and group segments.

2. Communications $191,000
Encompasses vendor support, media relations, social media management, industry engagement, sales communications, and related public outreach activities.

3. Tourism
Development $242,000
Includes international representation, sales missions, consumer marketing efforts, trade shows, meetings and conferences, travel trade association fees, and other tourism-facing initiatives.

4. Convention Sales $566,000
Dedicated to attracting meetings and conventions through client events, sales missions, familiarization tours, partnerships, promotional exhibits, and sales travel efforts.

5. Destination
Services $106,000
Enhances the visitor and event planner experience through dues and registration fees, client servicing tools, promotional materials, and welcome collateral.

6. Business
Intelligence $68,000 Supports data analytics, market research, and staffing to inform pricing strategies, campaign performance, and demand forecasting.

7. Operations &
Administration $271,000
Covers administrative functions including staffing, general operations, compliance, financial reporting, and overhead necessary for effective program execution.
🔹🔹 Total FY 2025–2026 Budget: $2,000,000
26 Looking Ahead: A Bold Vision for 2025–2026
With more than 17 million international arrivals to California annually and 2 million visitors to Anaheim, Garden Grove is uniquely positioned to grow its market share. Visit Anaheim’s FY 2025–2026 strategy focuses on expanding into high-performing markets like Texas, Arizona, and the Pacific Northwest while deepening ties with global travel networks.

Key initiatives include:
• Launching a UK trade office and expanding Asia-Pacific outreach. • Revamping Club Anaheim with a marquee client event in Chicago. • Enhanced co-op marketing opportunities for Garden Grove hoteliers. • Optimizing Spring Training and air service campaigns with major league partners. • Activating digital storytelling campaigns to elevate brand positioning across all platforms.

To support and justify the FY 2025–2026 GGTID budget allocations, the following pages outline Visit Anaheim’s Calendar Year 2023 Annual Report, which provides a detailed account of performance outcomes and strategic initiatives undertaken on behalf of Garden Grove and the broader Orange County tourism region.

While the GGTID operates on a fiscal year cycle (July–June) and Visit Anaheim reports on a calendar year basis (January–December), the accomplishments from CY 2023 closely align with the strategic priorities and budget objectives planned for the upcoming fiscal year.

These results showcase the tangible value and return on investment generated through our ongoing partnership with Visit Anaheim—driven by efforts in convention sales, destination marketing, international outreach, digital media engagement, and sports tourism expansion. The outcomes outlined in the following pages reflect how Visit Anaheim continues to enhance Garden Grove’s visibility, drive hotel demand, and strengthen our market position in a competitive tourism landscape.

Please refer to the following pages for a detailed summary of Visit Anaheim's Annual Report - Garden Grove Tourist Improvement District performance and accomplishments. 27 ANNUAL REPORT
Garden Grove Tourism Improvement District
2023/2024
Mission
Boldly leading our
destination into the
Golden Decade
Vision
The world’s ultimate
playground
1 2023 Board of Directors
OfficersCHAIRLYNN CLARK, DISNEYLAND RESORT CHAIR-ELECTFRED BROWN, DESERT PALMS HOTEL PAST CHAIRPAUL SANFORD, WINCOME HOSPITALITYSECRETARYJAY BURRESS, VISIT ANAHEIM TREASURER BHARAT PATEL, ANAHEIM CASTLE INN & SUITES DirectorsGREG BLODGETT, CITY OF GARDEN GROVESERGIO BOCCI, HILTON ANAHEIMBRANDON GARR, GRAND LEGACY HOTELIAN GEE, SHERATON PARK HOTEL KEITH FURNAS, GREAT WOLF LODGE CLARK JONES, WALT DISNEY PARKS AND RESORTS U.S. JOHN KALINSKI, MARRIOTT INTERNATIONALYVONNE LIU, DELTA HOTELS BY MARRIOTT ANAHEIM TOM MORTON, ANAHEIM CONVENTION CENTER GREG NOMURA, HYATT REGENCY ORANGE COUNTY WILLIAM O'CONNELL JR., O'CONNELL HOTELS & HOSPITALITYKIM PAINTER, ANAHEIM MAJESTIC GARDEN HOTELAJESH PATEL, PROSPERA HOTELS, INC.

NICHOLAS PRICE, THE WESTIN ANAHEIM RESORTRHANDA RICHARDSON, JW MARRIOTT ANAHEIM RESORTKEVIN SCHJEI, ANAHEIM MARRIOTT SUITES MEGHAN SHIGO, COMMUNITY JIM VANDERPOOL, CITY OF ANAHEIM 2 Officers

CHAIRFRED BROWN, DESERT PALMS HOTELCHAIR-ELECTTBDPAST CHAIRLYNN CLARK, DISNEYLAND RESORT SECRETARYMIKE WATERMAN, VISIT ANAHEIM TREASURER BHARAT PATEL, ANAHEIM CASTLE INN & SUITES DirectorsJORDAN AUSTIN-HARRIS, GREAT WOLF LODGEGREG BLODGETT, CITY OF GARDEN GROVESERGIO BOCCI, HILTON ANAHEIMBRANDON GARR, GRAND LEGACY HOTELJUSTIN HART, SHERATON PARK HOTELDIETER HISSIN, EMBASSY SUITES ANAHEIM SOUTHCLARK JONES, WALT DISNEY PARKS AND RESORTS U.S.JOHN KALINSKI, MARRIOTT INTERNATIONALYVONNE LIU, DELTA HOTELS BY MARRIOTT ANAHEIMTOM MORTON, ANAHEIM CONVENTION CENTER GREG NOMURA, HYATT REGENCY ORANGE COUNTYWILLIAM O'CONNELL JR., O'CONNELL HOTELS & HOSPITALITYKIM PAINTER, ANAHEIM MAJESTIC GARDEN HOTELAJESH PATEL, PROSPERA HOTELS, INC.NICHOLAS PRICE, THE WESTIN ANAHEIM RESORTRHANDA RICHARDSON, JW MARRIOTT ANAHEIM RESORTPAUL SANFORD, WINCOME HOSPITALITYJIM VANDERPOOL, CITY OF ANAHEIMMIKE WATERMAN, VISIT ANAHEIM

TBD, COMMUNITY
2024 Board of Directors
3 With the support of TID Funds, Visit Anaheim has successfully expanded its presence within the convention and meetings markets. Through active participation in industry events and targeted effort in key areas, these funds have been instrumental in securing both short and long-term business. They enable our convention team to offer competitive incentives to attract groups and strengthen our position within the market and against our competitors. We made a pivotal decision to initiate a citywide sales strategy project in collaboration with 2Synergize, aimed at developing a strategic approach to securing citywide conventions that aligns with the objectives of our hotel partners and the Anaheim Convention Center. The project commenced in June 2024 with an introductory meeting involving participating stakeholders and is scheduled to conclude in Q1 2025. In June 2024, we expanded our team by adding a Convention Sales Manager position, dedicated to managing events with 999 rooms or fewer that require the use of the Convention Center. This segment represents approximately 17 short-term events annually and, together with sports events, contributes over $150 million in economic impact. The Citywide Team will implement the citywide sales strategy developed by 2Synergize and approved by our stakeholders. The recently appointed Business Development Manager for Convention Sales will play a crucial role in identifying and reaching out to customers that match our ideal profile, ensuring we attract the right groups to Anaheim at the optimal times. Convention Booking goals for 2023 were 51 and 53 for 2024, both exceeding our Board approved goals for each year. A room nights goal has been added to our 2025 KPIs as noted within the ATID Agreement. All 2023/2024 Citywide Room Nights, Non-Citywide Room Nights, and Meeting Sales Room Nights for conventions and meetings are highlighted within the detailed report.

Executive Summary
4 Following the separation of the OC Sports Commission from Visit Anaheim, a Convention Sales Director, Sports Development was added in fall 2024. This new role will help secure additional sports citywide events contributing to our overall economic impact figures. This position has been expanded to include National Sports Associations, E-Sports and Gaming.From July 2023 through June 2024, The Meeting Sales team focus was to leverage client relationships with our seasoned team to generate leads for the market. This was further emphasized by hiring a senior level meeting sales manager to focus on building client relationships as well as refining relationships with our hotel partners.The team continued to see an increase in short term business demand through the end of 2023 with a slight slow-down in 2024. This gave the team the ability to shift focus to more business development and proactive selling.The reinvention of Meeting Sales at Visit Anaheim started near the end of the fiscal year by requiring all Meeting Sales Managers to be local to Anaheim. This will give the team the much-needed ability to attend to every site inspection and to support the hotel sales teams more than ever before.The Meeting Sales team generated 146 new bookings during fiscal 2023/2024 including 50,490 attendees, 90,156 room nights. These bookings generated $89,166,453 of economic impact and $3,317,417 of TOT for the City of Anaheim. Travel demand to Anaheim continued to remain strong for most of fiscal 2023/ 2024, however, we began experiencing a weakening demand beginning Q1 2024. Domestic travel’s recovery of business and leisure has been impacted by a slowing economy creating a slower volume of travel from both domestic and international as we ended the fiscal year. At the same time, Domestic travel length of stay increased by 0.7 days to 3.0 days from prior year. Based upon shifting patterns, fall is becoming a stronger period for our destination and we continue to expand strategic consumer activations to key audiences with seasonal messaging.

Visit Anaheim Tourism Department focused on trade and consumer efforts to maintain the Anaheim Area destination’s position in the top domestic and international markets as the leading leisure destination in Southern California. In the domestic market, we focused on integrated co-op marketing campaigns including direct to consumer offers, influencer partnerships, social media activations, and partnership with trade partners such as AAA, Expedia, and Get Away Today, and non-traditional partners like the Salt Lake Bees. We also launched new initiatives in Texas, a new market for Anaheim. Visit Anaheim also participated with the City of Anaheim delegation to Japan along with Anaheim Mayor Ashleigh Aitken.A total of 9 campaigns were also launched promoting summer travel in both domestic and international markets. These campaigns were in response to demand from hotels for summer bookings and were launched in the domestic, Canada, and Mexico markets.Tourism’s combined Domestic and International efforts for fiscal 2023/2024 resulted in 221,106 total room nights plus 4,840 Travel Trade promotions and 104,644,139 total impressions.Visit Anaheim's marketing efforts from July 1, 2023, to June 30, 2024, generated 118,450,517 total impressions across various campaigns.The "Here We Go!" leisure campaign, launched in Fall 2023 and Spring 2024, targeted families and millennial couples from key markets, resulting in 37.4 million impressions and 77,259 visitors. Generating $17 million in visitor spending, 30% ($5.1M) from accommodations alone. The luxury marketing campaign, "The Greatest Luxury of All," launched on June 27, 2024, showcasing Anaheim's high-end offerings and leveraging partnerships with Virtuoso to enhance its presence in the luxury market.The Meetings and Conventions (M+C) campaign, also under the "Here We Go!" banner, targeted planners throughout the US in two phases. The campaign achieved over 21.7 million impressions, generated 1,686 leads, and saw an 18% brand lift in likelihood to consider Anaheim for events. Out-of-Home (OOH) advertising at John Wayne Airport and on the Anaheim Transportation Network buses generated nearly 12 million impressions. The Visit Anaheim website saw significant growth, with total users increasing by 42.07% year-over-year to 1,158,382.Email marketing efforts showed substantial growth, with the consumer email segment reaching 822,809 subscribers, a 62% increase year-over-year. Specialized segments like Outdoor/Active, Foodie, and Family Fun were introduced with promising engagement rates. The Digital Savings Pass program experienced remarkable growth, with the Visit Anaheim Savings Pass sign-ups increasing by 417.4%, the Attendee Perks Pass by 1,226.4%, and the Brew Pass by 120.3% compared to the previous year.In October 2023, Visit Anaheim partnered with IBCCES to become a Certified Autism Center, with 100% of staff completing training to become Certified Autism Travel Professionals. This certification was extended to 600 Certified Tourism Ambassadors (CTAs) in February 2024, further enhancing Anaheim's commitment to inclusive tourism.Our Communications team continued implementing a robust media relations strategy targeting meetings & conventions trade media as well as local and travel media to keep Anaheim top of mind for both leisure travelers and meeting planners. Accomplishments include: 13 Total Press Releases; 385 Total Media Clips; and 1,502,856, 499 Media Impressions for 2023/2024 reflecting a 7% increase from prior year.Visit Anaheim’s Workforce Development initiative was launched in Spring 2024 to educate and engage the local community regarding the value of tourism. In addition, the program provides a viable career path for career opportunities and professional development. 5 Executive Summary
Our WFD Program is comprised of successful emerging leaders from companies such as Aramark, JW Marriott, OCVIBE, Honda Center, Angels Baseball, Aramark, Hilton Anaheim, Knott’s Berry Farm, Jazz Kitchen Coastal Grill & Patio and more. Each share their educational background and career path stories and experiences, highlighting the value of this exciting industry to engage a future workforce for our destination.Our team’s arrival sparks excitement, creating an environment of interest and enthusiasm which includes a 45-minute presentation consisting of short highlight videos, 3-4 relatable speakers and raffle prizes. Visit Anaheim has conducted 11 presentations at Anaheim High Schools and 5 presentations at Garden Grove High Schools with more than 1,000+ students attending all presentations. A total of 35 students are now CTA trained and certified. Our WFD program has more than 40 Industry Partners participating as Program Speakers. Our WFD microsite Job Posting Page has had more than 1,150 visits. There are tremendous opportunities from businesses in need of motivated, employees seeking exciting and challenging careers in tourism & hospitality. Our community is experiencing unprecedented growth with projects such as the $4 Billion OCVIBE retail/entertainment/dining/ mixed use project as well as the $1.9 Billion Disneyland Forward expansion. We recognize the need to encourage and inspire students who will be the next generation of hospitality professionals and we are an important catalyst connecting students to a wide range of opportunities. Our Business Intelligence/IT department played a vital role in analyzing visitor trends, market growth, and economic impact. By providing data-driven insights, Visit Anaheim has been able to optimize marketing and sales strategies, measuring campaign effectiveness, and refine future destination planning efforts. Looking ahead to 2025, Visit Anaheim will continue to expand regional, national and global marketing and trade partnerships, leveraging key events like Disney’s 70th Anniversary for increased media exposure. We will continue to strengthen all key areas to ensure Anaheim’s long-term success as a world-class travel and meetings + convention destination. 6 Executive Summary
The GGTID contribution list consists of 10 properties within Tier 1 of the Garden Grove Tourism Improvement District.1. Anaheim Marriott Suites2. Delta Hotels Anaheim Garden Grove3. Embassy Suites by Hilton Anaheim South4. Great Wolf Lodge Southern California5. Hampton Inn & Suites by Hilton Anaheim/Garden Grove6. Homewood Suites by Hilton Anaheim-Maingate Area7. Hyatt Regency Orange County8. Hilton Garden Inn Anaheim/Garden Grove9. Residence Inn Anaheim Resort Area/Garden Grove10.Sheraton Garden Grove Current GGTID Properties
7 CONVENTION SALES
Convention Sales Highlights
July 1, 2023 - June 30, 2024
Citywide Bookings – Convention SalesEvents using the ACC with Requested Peak Room Greater or Equal to 1,000:
Events: 57
Room Nights: 747,286
Room Attendees: 689,946
Average ADR: $281.70
EIC: $1,647,972,281.13
TOT: $29,153,668 Non-Citywide Convention Center BookingsEvents using the ACC with Requested Peak Rooms Less than 1,000:

Events: 29
Room Nights: 24,342
Room Attendees: 170,447
Average ADR: $218.19
EIC: $70,171,630.98
TOT: $796,677 Citywide Site Visits: 27
Convention Sales
9 Convention Sales Highlights
July 1, 2023-June 30, 2024
Industry Events Attended
CEMA Summit – Keynote Sponsor with Presentation
Maritz NEXT Conference
Co-hosted Synchronicities Reception for Maritz
Buyers

IMEX America

Hosted Client Event

AF Annual Holiday Showcase Tradeshow – Chicago

Co-hosted Annual Synchronicities Client Dinner

PCMA Convening Leaders

Co-hosted Annual Synchronicities Client Event
Co-hosted Gateway Cities Client Brunch
Destination Showcase – Washington DC
Client Event in Anaheim in conjunction with the Disney Food and Wine Festival

PCMA EduCon

Co-hosted Synchronicities Client Event
Key Client Touchpoints
San Francisco Sales Mission

“Signature Client Event”: Concert
Presentation to Salesforce, DocuSign, Informatech
Mid-Atlantic Sales Mission (DC/VA)

“Signature Client Event” Baseball Game in DC
Breakfast and Lunch Client Events
Midwest Sales Mission (Chicago/Milwaukee)

“Signature Client Event” Ducks Vs. Blackhawks Game
2 Client Lunches, Chicago/Milwaukee
Presentation at the American Orthopedic Surgeons including eight various Orthopedic Associations

Client Event “Anaheim Taste and Tour” in conjunction with the Disney Food and Wine Festival

Mid-Atlantic Sales Mission (DC/VA)

“Signature Client Event” Baseball Game in DC
Four additional client events in DC/MD/VA
Visit California Road Show: Denver and Seattle
Convention Sales
10 Anaheim
Fiscal Year2023/2024 Citywide Sales Presentations:

75.4%
Hotel Occupancy
57 ACC Bookings over
1,000 rooms on peak
27 Site visits for future
business
14 Uniquely
programmed shows,
missions and events
11 Source: Simpleview
CITYWIDE Number of Events Cancelled: 4 Total Attendees: 84,500 Number of Room Nights: 62,330 EIC: $121,322,066 TOT: $2,477,618 NON-CITYWIDE Number of Events Cancelled: 0 Total Attendees: 0 Number of Room Nights: 0 EIC: $0 TOT: $0 Group CancellationsJuly 1, 2023 - June 30, 2024
Convention Sales
12 Source: Simpleview
Consumed ACC BusinessJuly 1, 2023 - June 30, 2024

CITYWIDE
Number of Events: 44 Total Attendees: 744,400 Number of Room Nights: 557,423 EIC: $1,472,068,697.85 TOT: $20,191,812 NON-CITYWIDE Number of Events: 35 Total Attendees: 238,597 Number of Room Nights: 38,999 EIC: $191,739,721 TOT: $1,256,840 Convention Sales
13 Industry Events
To enhance visibility and inform our customers and potential clients about the exciting developments in Anaheim, the Convention Sales Team has actively participated in, exhibited at, and sponsored various industry events. Below are some of the major events the team attended from July 2023 to June 2024:
2023
CEMA Summit
M & IW Summit
Maritz Activate Conference
Maritz Elevate Conference
PCMA Partners Conference
ASAE Summit Awards
CEIR Predict Conference
IMEX America
National Coalition of Black Meeting Planners
Visit California Northeast Road Show
IAEE Expo! Expo!
Association Forum Holiday Showcase 2024
PCMA Convening Leaders
Destination Showcase - DC
IAEE Women’s Leadership Forum
PCMA Spring Partner Conference
PCMA Visionary Awards
Maritz Elevate
AMPS Golf Tournament Sponsor
PCMA EDUCON
Visit California Spring Road Show, Chicago/DC Convention Sales
14 Customer Events/Sales Missions
The sales team organized customer events and conducted in-market sales missions to strengthen relationships with our clients and keep them informed about the latest developments in the destination. Below are some of the events that took place from July 2023 to June 2024. 2023
Dallas Customer Events
Maritz Team Lunch and Presentation
Customer Holiday Lunch in Atlanta
Synchronicities Holiday Dinner in Chicago 2024
Gateway Cities Brunch at Convening Leaders
Synchronicities Client Reception at Convening Leaders
Customer Advisory Board Meeting
Chicago Customer Events: Ducks vs. Blackhawks, Client Events – Breakfast and Lunch with AI Speaker

Customer Lunch in Philadelphia
2 Synergize Kick-Off Meeting Convention Sales
15 2025 Convention Sales Focus
“THE RIGHT BUSINESS AT THE RIGHT TIME”The Convention Sales Team will leverage the strategies and insights gained from the 2Synergize Workshops and their final recommendations to optimize the use of the Anaheim Convention Center. Our efforts will focus on filling Anaheim-area hotels with group business that complements the area’s robust transient demand. Strengthening partnerships with our hotel stakeholders and enhancing their understanding of the convention sales process will be crucial to our continued success.The Business Development Manager (BDM) for Convention Sales will play a pivotal role in our success by identifying and pursuing the Target Year Market Mix through an acquisition strategy focused on securing top-rated events by peak room category. The BDM will utilize the Event Scoring Profile (ESP) to proactively target top-rated events with high-value peak room demand that align with the interests of the Anaheim stakeholders.To maintain a competitive edge, we will continue allocating TID funds to subsidize Convention Center rental, enabling us to present creative and competitive pricing. Additionally, TID funds will support closing and multi-year incentives. We are also actively exploring a new proposal platform to deliver “Best in Class” proposals to secure more business for the destination.

Industry Events:

PCMA Convening Leaders
We Love New York Day (NYSAE) and Northeast CVB Event
Conference Direct Event APM, CDX and Diversity
Maritz Activate and Elevate Events
PCMA/Destination Showcase/IAEE Women’s Forum in DC
FICP Annual Conference
FICP Strategic Leader Meeting
Sports ETA Women’s Summit
Sports ETA
E-Sports Summit
IAEE Women’s Forum
PCMA Deacon
ASAE Annual Meeting & Expo
M & IW Summit Chicago
CEMA Summit
TEAMS
Trade Show Executives Gold 100
SISO
ASAE Summit Awards Dinner
PCMA Partner Summit
IMEX Americas
National Coalition of Black Meeting Planners
Holiday Showcase Chicago
IAEE Expo! Expo!
Attend all local “in-market” events for PCMA, ASAE, AMPS,

CEMA, MPI
16 MEETING SALES
July-December 2023 Results
For Third Quarter, the Meeting Sales Team was able to generate a total of 266 leads, 249 of those leads were new business. The team had a 9.4% conversion rate and booked $28,053,176 in Economic Impact.For Fourth Quarter, the Meeting Sales Team was able to generate a total of 221 leads, 212 of those leads were new business. The team had a 22.2% conversion rate and booked $26,159,429 in Economic Impact.From July-December 2023, the Meeting Sales team was able to participate in the following tradeshows and conferences, through TID Funding:
Cvent Connect- Las Vegas, NV
Smart Woman Summit- New York, NY
Meetings & Incentives Worldwide- Schaumburg, IL
Connect Marketplace- Minneapolis, MN
ConferenceDirect CDX- Nashville, TN
IMEX America- Las Vegas, NV
Prestige Meetings- San Jose, CA
Connect DC Marketplace- Washington, DC
Amex Inter[action]- Seattle, WA
SITE Holiday Event- Palm Springs, CA
CalSAE Seasonal Spectacular- Sacramento, CA In-Person sales calls were conducted in:
Milwaukee, WI
San Diego, CA
Orange County, CA
San Jose, CA
Washington, DCHosted Client Events Included:
CA CMO Alliance Luncheon & Harbor Cruise- San Diego, CA
Destination CA Roadshow- San Diego, CA
Gwen Stefani Concert Event- Anaheim, CAMeeting Sales Team and Convention Sales Team collaboration included:
Texas Sales Mission- Dallas, TX
Visit CA Fall Roadshow- New York, NY
DC CVB Reps Summer Social- Washington, DC Meeting Sales
18 January-June 2024 Results
For First Quarter, the Meeting Sales Team was able to generate a total of 302 leads, 289 of those leads were new business. The team had a 9.93% conversion rate and booked $16,468,388 in Economic Impact.For Second Quarter, the Meeting Sales Team was able to generate a total of 259 leads, 251 of those leads were new business. The team had a 16.6% conversion rate and booked $22,902,330 in Economic Impact.From January-June 2024, the Meeting Sales team was able to participate in the following tradeshows and conferences, through TID Funding:
Independent Planners Education Conference- Greenville, SC
MPI Annual Conference and Experience- San Francisco, CA
Pharma Forum- Tampa, FL
Meetings Industry Council of Colorado- Denver, CO
Connect Marketplace- Las Vegas, NV
CDME Spring- Washington, DC
MPISCC- WECON- Newport Beach, CA
PCMA Visionary Awards- Washington, DC
CalSAE Elevate- Burbank, CA
Northstar Incentive Live- Las Vegas, NV
Meetings Today Conference- San Antonio, TX
ConferenceDirect Diversity Conference- San Juan, PR
HelmsBriscoe Annual Business Conference- Las Vegas, NV
MPI WEC- Louisville, KY
Cvent Connect- San Antonio, TX
Destination West- Aspen, CO
Prestige Meetings- Salt Lake City, UTIn-Person sales calls were conducted in:
Sacramento, CA
Boston, MA
Rhode Island
Connecticut
New York City, NY
Denver, COHosted Client Events Included:
Denver, CO Client Event
California DMO Alliance Client Event- Los Angeles, CA
Dine with Destinations- Columbus, OH
Visit California Spring Roadshow DC- Washington DCMeeting Sales Team and Convention Sales Team collaboration included:
We Love NY Day- New York, NY
PCMA Chapter event Phillies Game- Philadelphia, PA
PCMA/ Destinations International Industry Week- Washington, DC
PCMA Visionary Awards- Washington, DC
AMP’s Golf Tournament- Woodbridge, VA Meeting Sales
19 Source: Simpleview
Group CancellationsJuly 1, 2023 - June 30, 2024
There were no cancellations between July 1, 2023 and June 30, 2024.

Meeting Sales
20 Source: Simpleview
Opportunities LostJuly 1, 2023 - June 30, 2024
Number of Opportunities Lost: 711 Total Attendees: 334,424 Number of Room Nights: 710,925 The above groups were opportunities that were lost or put on hold until further notice.

Meeting Sales
21 Source: Simpleview
New Group BookingsJuly 1, 2023 - June 30, 2024
Number of New Bookings: 146 Total Attendees: 50,490 Number of Room Nights: 90,156 EIC: $89,166,453 TOT: $3,317,417 Meeting Sales
22 Meetings and Conventions Campaign
July 1, 2023-December 31, 2023
Overall ResultsSeptember-December 2023
16,360,012 Impressions
0.24% CTR
38,781 Clicks
$7.17 Cost per session
576 LeadsPartnersZeta Global: Audio, and VideoMeetings Today: Email Drip Campaign earned 371 leadsLinkedIn: Social Image/ CarouselSojern: Standard Display and VideoGreenspring eBlast: 7,447 clicksGoogle: SEM Adserving HERE WE GO!Objective: Drive traffic to the RFP microsite, educate planners to gain leads and provide economic impact to the destination.Target Audience: Meeting & Convention PlannersGeography: NationalBudget: $175K Net Timeline: September–December 2023Measurement: RFP Submissions and Sessions + CPSProgrammatic: Sojern: Display, Native, and VideoPaid Search: GoogleTrade: Smart Meetings, Meetings TodaySocial: LinkedInKey Findings
Email lead nurturing campaigns proved to drive lead generation
LinkedIn Single Image and Carousel Ads performed efficiently
Extended campaign flights are needed to optimize Ad performance
Campaign drove an 18% lift in likelihood to consider Anaheim for their next meeting or event

38.54% of Zeta Brand Lift survey responders are very likely to consider Anaheim for their next meeting/event.

M+C Campaign
23 Meetings and Conventions Campaign
July 1, 2023 – December 31, 2023
M+C Campaign
24 Meetings and Conventions Campaign
January 1, 2024 – June 30, 2024
Overall ResultsMarch-June 2024
5,428,341 Impressions
0.56% CTR
30,639 Clicks
$5.50 Cost per session
1,110 LeadsKey Findings
Our advertising materials are surpassing industry benchmarks across their respective channels, achieving an impressive 5.4 million impressions to date.
LinkedIn Carousel Ad achieved high CTR, 4x over the
benchmark at 3.03%

Sojern: Confirmed 150 travelers and 164 hotel night stays from those who saw campaign Ads

Smart Meetings remarketing banners saw 5x the average CTR at 2.47% and social media Ads resulted in over 3x the average CTR at 3.29% HERE WE GO!Objective: Drive traffic to the RFP microsite for lead generation and to educate planners, ultimately driving our economic impact to the destination.Target Audience: Meeting & Convention PlannersGeography: NationalBudget: $101,263 NetTimeline: March–June 2024Measurement: RFP Submissions and Sessions + CPSProgrammatic:

Sojern: Standard Display, Native, and Video
MPI: Standard Display
Conference Direct: Standard Display
Smart Meetings: Standard Display & Remarketing
Meetings Today: Standard Display & Remarketing Paid Search: GoogleTrade: Smart Meetings, Meetings Today, Conference Direct, NorthStar Meetings Group, MPI, PrevueSocial: LinkedIn, Facebook, Instagram, and Twitter M+C Campaign
25 Meetings and Conventions Campaign
January 1, 2024 – June 30, 2024
M+C Campaign
26 Sales Booking Summaries
Group Cancellations
Number of Events Cancelled- 0
Total Attendees- 0
Number of room nights- 0
EIC- 0
TOT: 0Opportunities Lost
Number of Opportunities Lost- 85
Total Attendees- 43,378
Total Room Nights- 50,063Group Re-Bookings
Events re-booked- 0
Total Attendees- 0
Total Room Nights- 0
EIC- 0
TOT- 0New Group Bookings
New Bookings- 514
Total Attendees- 4,264
EIC- $6,628,426.04
TOT- $276,835.80 2023 Event Participation & Sales Missions
CEMA Summit
Maritz Activate
ASAE Annual Event
Conference Direct CDX
Martiz Elevate
Texas Sales Mission
IMEX America
Visit California Roadshow
IAEE Expo! Expo!
Synchronicities Holiday Dinner in Chicago
AF Holiday Showcase
Site So Cal Holiday Event M+C Campaign
27 Planner Pulse

92 Newsletters sent per sales manager
3,400 recipients per eblast
Click Rate- 3.1% (average is 2.5%)
Open rate is 29% up from 24% last year 2024 Event Participation & Sales Missions

Convening Leaders
Sacramento Sales Calls
IPEC
AIME Tradeshow
Northeast Sales Calls
MPI ACE
Ducks Vs. Blackhawks Sales Mission
Pharma Forum
PCMA Spring Partner Conference
Connect Marketplace
Conference Direct APM
PCMA Visionary Awards
Maritz Elevate
CALSAE Elevate
Northstar Incentive LIVE
Meetings Today
CD Diversity Conference
Helmsbriscoe ABC
MPI WEC
PCMA Chapter Event
Visit California Spring Roadshow
Cvent Connect 2024
PCMA Educon
Prestige Meetings M+C Campaign
28 2025 Meeting Sales Focus
In 2025, the Meeting Sales team will be fully based in Anaheim, allowing for greater on-site engagement and stronger collaboration with hotel partners. New initiatives will enhance conversion rates, sales alignment, and incentive programs to drive business growth.Key Initiatives
Full Anaheim-Based Team – Ensures presence at every site inspection, improving conversion rates.

Anaheim VALET Program – Each Meeting Sales Manager will support 4-5 hotels, attending sales meetings, identifying challenges, and strengthening communication with the Meetings & Convention Sales team.

Meetings Momentum Program

Exclusive to TID Partner Hotels.
$75,000 per hotel for both 2024 and 2025 business.
Usage: Offsets group costs at $1 for every $7 in hotel revenue.

Optimized Sales Approach

Transition to Room Night Goal Model – Aligns sales team efforts more closely with hotel partners to maximize bookings.
29 2024 Meeting Sales Goals
30 OCSC
Orange County
Sports CommissionThe Orange County Sports Commission, OCSC, was tasked with rebuilding sports tourism and event marketing to similar pre-pandemic levels. Goals were set based on bookings, leads, and economic impact. Total bookings and leads were comparable to 2019, the best year on record since Visit Anaheim started tracking sports. 32 OCSC was tasked with rebuilding sports tourism and events marketing to similar pre-pandemic levels. Goals were set based on bookings, leads, and economic impact. Total bookings and leads were comparable to 2019, the best year on record since Visit Anaheim starting tracking sports. 90 # OF BOOKINGSFISCAL PRIOR YEAR = 74ANNUAL TARGET = 90
22% YEAR OVER YEAR
4CITYWIDE BOOKINGSFISCAL PRIOR YEAR = 4ANNUAL TARGET = 4 $247,641,966 ECONOMIC IMPACT YTD FISCAL PRIOR YEAR = $175,263,550 ANNUAL TARGET = $187,250,000 Even =YEAR OVER YEAR 206
# EVENT LEADSPRIOR YEAR = 173ANNUAL TARGET = 176

19.5%YEAR OVER YEAR
41% YEAR OVER YEAR
Team Goals and Metrics
OCSC
33 World Beach Ultimate Championships
Huntington BeachOctober 28–Nov 4Economic Impact: $1,466,347Attendees: 3,000 Men’s Volleyball Nations LeagueAnaheimJuly 4–9 Economic Impact: $7,504,990Attendees: 30,000 SCVA Girls Summer SoireeAnaheimJune 29–July 2Economic Impact: $20,117,666Attendees: 20,000*Economic impact calculations based on Visit Anaheim Calculator Varsity United Spirit Association, Spirit NationalsAnaheimFebruary 15-18Economic Impact: $10,762,975Attendees: 22,800 2023/24 Fiscal Year Major Event Recap
USA Water Polo Junior OlympicsCountywideJuly 15-23Economic Impact: $6,041,733Attendees: 5,000 OCSC
34 27
Broadcasters
70 Territories
+30K
Tickets Sold
24K
Attendance
+120KSocial audience growth
100MSocial Impressions+71MVideo views
276K
OTT Viewership(Anaheim Only)

BROADCASTTICKETINGVBTV

SOCIAL MEDIA
Volleyball Nations League Media Impact For Anaheim
OCSC
35 Welcoming Dancers from War-torn Ukraine
OCSC helped a group of young dancers representing RealDanceStudio from the town of Chortkiv, in the Ternopil Region of Ukraine. Having won the World of Dance Championship in Poland, they have been selected to represent Ukraine at the World of Dance Competition in Anaheim Unfortunately, the Ukrainian team was hit hard by the ongoing war. Many losing family members and becoming refugees. OCSC gifted 20 park hopper tickets for the dancers and chaperones to attend the Disneyland® Parks, where the dancers will experience the resort for the first time. The Hilton Anaheim and Sheraton Park Hotel are donating hotel rooms for the dancers, coaches, and chaperones for the duration of their stay. Sports commissions, traditionally viewed as solely vehicles for economic growth through attracting sporting events, have a largely untapped potential to be so much more. Sports commissions and sports tourism organizations worldwide are increasingly recognizing their role in social impact. It is not only a necessary evolution but an imminent one. OCSC is proud to be part of an industry that is looking at sports beyond the fields and courts to create opportunities, foster inclusivity and drive change in communities. We can and should continue to build support programs that empower underrepresented groups, promote health and wellness of all kinds, and foster a sense of community cohesion.

Skills Clinics for Boys & Girls ClubIt is important for legacy events like the AVP Huntington Beach Open to set roots in the communities to annual brings it tour to. This year, OCSC led the planning of a youth skills clinic, between the local Boys & Girls Clubs learning from the AVP Pros themselves. After the 1-hour long session on the beach, each child received a volleyball and t-shirt to take home.

AHS Volleyball DonationAnaheim High School has one of the most underfunded athletics dept in the county. OCSC partnered with Anaheim Councilmember Steve Faessel to donate $1,500 worth of volleyballs. Based on the relationship formed with Volleyball World, after hosting the Volleyball Nations League in July. OCSC was able to arrange the donation on their behalf. As the federation looks to make a long termcommitment into the community.

Community Giveback
OCSC
36 Community Giveback
Welcoming Dancers from War-torn Ukraine Skills Clinics for Boys & Girls Club AHS Volleyball Donation OCSC
37 Business Development
Tradeshows & ConferencesOCSC had the pleasure to attend multiple tradeshows and conference in 2023. Promoting and selling the destination and its venues to events rights holders. Along with marketing the destination on a national and global stage to continue to reassure the unique identity of Orange County being the “Heart of SoCal Sports.” This included attending the following.
TEAMS Conference & Expo
Sports Express Conference
Smart Cities in Sports
Host City Conference
NCAA Bid Symposium
Sports ETA Symposium
Women’s Sports Summit OCSC
38 Goals and Separation
2023/24 fiscal year was a year of growth and transition. OCSC is still young in its infancy as an organization. Lagging competing Sports Commissions such as San Jose, Kansas City, St Louis, Columbus and Seattle. For its existence, OCSC has been part of Visit Anaheim operating under its umbrella as it own brand with its own board. A strategic decision was made and voted on both boards to separate, allowing OCSC to become independent, standalone 501c3. Allowing it to make its own decisions in the best interest of OCSC. While still partnering with and support Visit Anaheim as a “sister organization”. The transition was started in February of 2024, and finalized on July 31st of the same year.

Goals were adjusted to fit within the ATID fiscal year.

OCSC
39 2024-2028 Strategic Plan
Goals & Separation 7-Month Adjustment
40 TOURISM
Combined
Domestic andInternationalResults2023/2024
221,106
Total Room Nights
4,840
Total Travel Trade
Reached
104,644,139
Total Impressions
42 Trade

TACTICS

Trainings
Webinars
Mission
Client Events
Online Training Program
Product Inclusion in trade programs

Product Development
OBJECTIVES
Retaining existing relationships
and monitoring for new trade partnerships.

Trade education through
webinars, sales calls, and participating in key industry events and programs.

Tourism
43 Consumer

TACTICS

Co-ops with trade partners
(airlines, operators, and/or Brand USA and Visit California)
Co-ops with non-traditional
partners

Integrative Programs
In-Market Activations
OBJECTIVES
Generate room night production to
Anaheim/Garden Grove Hotels.

Develop integrative and in-market
activations to position Anaheim as a top-of-mind leisure vacation destination.
Leverage Brand USA and Visit
California programs to target the consumer

Identify partnership opportunity
with Disney
Tourism
44 Media

TACTICS

Trade
Consumer
Influencers
OBJECTIVESForge strategic relationships and inspire travel and consumer media with Anaheim content to help identify influencers, fam, and PR generation opportunities.

Tourism
45 2023-2024 Consumer Co-ops
Tourism
Program Date Market Brand USA Canda Multi-Channel (3 City co-op) March 27, 2023 - July 2,2023 CanadaHotelbeds International Campaign May 1, 2023 – July 31, 2023 InternationalGet Away Today Fall Into Savings August 2023– October 2023 DomesticQuantas Hotels/Holidays Campaign May 2023 – August 2023 AustraliaBrand USA Luxury Escapes Campaign June 1, 2023 – July 15, 2023 AustraliaExpedia Summer Co-op 2023 June 1, 2023 – August 31, 2023 DomesticExpedia International Co-op 2023 July 2023 – October 2023 Australia, Canada & MexicoNew Zealand House & Garden Magazine Campaign July 2023 New ZealandWebBeds Campaign August 1, 2023 – August 31, 2023 Domestic, Mexico, UKSalt Lake Bees August 2023 DomesticLuxury Escapes (Australia) August 2023 – November 2023 AustraliaAMA Travel Co-Op August 1, 2023 - December 31, 2023 Canada 46 2023-2024 Consumer Co-ops Continued
Tourism
Program Date Market Holidays with Kids Campaign September 2023 – October 2023 AustraliaAAA Fall 2023 Campaign Co-op September 2023 – November 2023 DomesticPrice Travel Campaign September 2023 – January 2024 MexicoHotel Beds International Campaign September 2023 – February 2024 DomesticCoast Radio Promo/Giveaway October 2023 – November 2023 New ZealandGet Away Today Give The Gift Campaign October 1, 2023 – December 31, 2023 DomesticHIS Japan Campaign December 1, 2023 – February 1, 2024 JapanInfinity Travel Campaign December 2023 – February 29, 2024 AustraliaH.I.S Tabijo Campaign January 1, 2024- March 1, 2024 JapanRedTag.ca Campaign January 2024- April 2024 CanadaGet Away Today Spring Into Savings February 1, 2024- April 30, 2024 Domestic 47 2023-2024 Consumer Co-ops Continued
Tourism
Program Date Market WebBeds Destination Spotlight Campaign March 1, 2024- April 30, 2024 DomesticSouth by Southwest Undercover Tourist March 2024 – April 2024 Domestic Expedia Spring Domestic Co-Op March 2024 – May 2024 DomesticIgnite Holidays Campaign March 2024 – May 2024 AustraliaAAA Summer 2024 Campaign Co-Op (Texas) March 2024 – July 2024 DomesticFlight Centre April 2024 AustraliaVisit California/ Brand USA Canada Expedia Campaign April 2024 – June 2024 CanadaExpedia Summer Domestic Co-Op June 2024 – August 2024 DomesticSouthwest Airline Vacations Summer Campaign June 2024 – September 2024 DomesticHotelbeds/Beds Online Domestic Summer Campaign June 2024 – September 2024 DomesticGet Away Today Summer Savings June 2024 – September 2024 Domestic 48 Consumer Program:

HotelBeds 2023 International CampaignJanuary 25, 2023 – July 31, 2023 Based on the success of the 2022 Co-op Campaign, Visit Anaheim extended partnership with Visit California and to promote the destination targeting travelers from key international markets: Canada, Mexico, Australia, Germany, and France. This campaign gave Visit Anaheim featured placement on Hotelbeds site along with targeted links to key search targets.Campaign Results 2023
31,575,568 Impressions
53,433 Room Nights Consumer Program:HotelBeds 23-24 International CampaignSeptember 2023 – February 2024As part of our ongoing efforts to drive overnight stays in Anaheim hotels, Visit Anaheim partnered with HotelBeds, with a campaign that amplified exposure in 6 key markets including Australia, New Zealand, Canada, Mexico, Japan and South Korea. Using a variety of training tactics and special offers, messaging was pushed out digitally to HotelBeds network of travel agents and affiliate partners.Campaign Results 2023-24 (6-months)
62,220 Room Nights Tourism
49 Consumer Program:

Get Away Today Appreciation Co-opAugust 202324 Partners50 Get Away Today Staff68 InfluencersProgram Components
Season Consumer Campaign
Batting Practice Event
Office Visit - Gameday
In Stadium Activation
Tailgate Party with GAT Staff
Partner Tradeshow
Influencer Workshop
Media Interviews
Social Media Engagement
Executive Team Dinner Tourism
50 Tourism
51 Consumer Program:

Price Travel CampaignSeptember 2023 - November 2023As part of our ongoing efforts to drive overnight stays in Anaheim hotels, Visit Anaheim partnered with Price Travel, one of Mexico’s top Online Travel Agencies on a campaign promoting the destination. The campaign targeted Price Travel’s audience with various methods from on-site advertising, push notification, social media, call center staff training, and a video wall in Mexico City airport. The campaign also leveraged Price Travel’s reach with their affiliates Aeromexico Vacations, Travelinn, and American Express.The campaign ran for ten weeks and generated a total of 2,137 room nights.

Tourism
52 Consumer Program – Australia Efforts:

Luxury Escapes – Brand USA CampaignJune 15, 2023 – July 15, 2023 Luxury Escapes are a luxury travel website that has quickly become Australia’s premier online destination for luxury holidays at unbeatable prices, with over 600,000 travelers taking a Luxury Escape holiday in 2021 and a combined daily reach of over three- million members.Luxury Escapes designs tailor-made multi-media campaigns to provide partners with exposure across their various platforms, ensuring they meet their business objectives. They currently promote their partnerships across Australia & New Zealand using daily email marketing delivered to over one-million members, posts to their Facebook following of over 1.5-million social media users, articles and banners on their digital magazine that receives over 200,000 monthly views and high-quality videos. This co-op with Brand USA, featured Anaheim as a premier destination.In addition to providing great exposure to a quickly growing audience and new sales channel with a broad reach, launching this campaign prompted Luxury Escapes to contract with over 10 Visit Anaheim partners for future package sales.

Tourism
53 Consumer Program:

Qantas Holidays/Visit California CampaignMay 2023 - August 2023 Visit Anaheim participated in a Visit California Campaign with Qantas Holidays driving visitation to Anaheim.

Campaign contributed to 1,165 room nights specifically from featured hotels and an additional 3,000 to Visit Anaheim hotel partners. Visit California selected Anaheim, Los Angeles and San Francisco on a rotating carousel to promote travel to CA from Australia on Qantas. Campaign resulted in over 8 Million impressions and 627,000 unique users.

Tourism
54 Consumer Program:

Luxury Escapes CampaignAugust 2023 - November 2023Visit Anaheim was featured with a two-page ad in the Luxury Escapes magazine. To follow up on the Luxury Escapes / Brand USA multi-channel campaign from June 2023, The feature ad was distributed to Luxury Escapes database of 280K along with inclusion in the e-newsletter roll out for holiday offers. Room night production increased YOY from 2022, but more importantly, due to the campaign, Luxury Escapes is contracted with over 20 area hotels along with Knott’s, Disneyland Resort, Angels Baseball and Karmel Transportation.

Tourism
55 Consumer Program:

WebBeds CampaignAugust 2023 - September 2023Visit Anaheim partnered with WebBeds for an Anaheim spotlight campaign. WebBeds network includes North America, Europe, Latin America and Australia. Campaign saw an uptick of 31% production into Anaheim YOY from 2022 with one property generating near 250 room nights in one month. Overall, production from WebBeds into Anaheim was 16,350 room nights in 2023. Visit Anaheim was able to connect WebBeds with hotels not contracted and were on pace to triple production for 2024.

Tourism
56 Consumer Program:

WebBeds CampaignMarch 2024 - April 2024Visit Anaheim partnered with WebBeds for an Anaheim spotlight campaign. WebBeds network includes North America, Europe, Latin America and Australia. Campaign saw an uptick of 42% production into Anaheim YOY from 2023 with one property generating near 280 room nights in one month. Overall, production from WebBeds into Anaheim for Q1 was 12,601. Visit Anaheim was able to connect WebBeds with hotels not contracted including Sheraton Park, Howard Johnson and The Viv and were on pace to triple production for 2024.

Tourism
57 Consumer Program:

AAA Fall CampaignSeptember 2023 - November 2023Our domestic efforts included a AAA campaign where Visit Anaheim and partners were featured in the August – November Westways magazine, Via digital platform and AAA regional EDMs. All components were designed to direct consumers to the Hotel Special offers landing page on the Visit Anaheim website.The 3 month Fall Focus generated 13.9 Million impressions Tourism
58 Consumer Program:

AAA Summer CampaignMarch 2024 - July 2024Due to feedback from our partners, our Fall AAA campaign was shifted to direct travel towards summer. In addition to the shift in calendar, we expanded the reach of this campaign in the Texas market. Our domestic efforts included a AAA campaign where Visit Anaheim and partners were featured in the August–November Westways magazine, Via digital platform and AAA regional EDMs. All components were designed to direct consumers to the Hotel Special offers landing page on the Visit Anaheim website.The 3-month summer focus generated 20.9 Million impressions.

Tourism
59 Consumer Program:

SXSW Austin Undercover Tourist CampaignMarch 2024 - May 2024 Visit Anaheim participated in SXSW, during the culture track activations with a hospitality suite. Local vendors were featured with a coffee station, nacho bar, and culminating with a happy hour hosted by James Beard Nominated Anaheim favorites, Strong Water. In conjunction with this activation was the AAA Texas Explorer campaign and a campaign partnership with Texas based wholesale operator, Undercover Tourist.The Spring Campaign was promoting Pixar Fest and Summer travel and resulted 6.8 Million impressions and 2,100 attributable room nights.

Tourism
60 Consumer Program:

RedTag.CA & NHLJanuary 2024 - April 2024Visit Anaheim partnered with RedTag.ca on an in-trade partnership coinciding with Visit Anaheim’s sponsorship with NHL Vancouver Canucks and Edmonton Oilers. Visit Anaheim gave exposure to RedTag.ca as the main call to action for various ads at NHL games as well as supplemental social media ads from Visit Anaheim. The digital campaign with RedTag.ca resulted in 20 million impressions and generated 480 room nights booked equating to $155,000.

Tourism
61 New Zealand Consumer
Program:NZ House & Garden MagazineJuly 2022
NZ House & Garden is a luxury magazine that deals with high end travel and décor. This article was a culmination of efforts from Pip and our partners to focus on botanical aspects of Orange County and included interviews with Disney horticulture teams as well as Anaheim city officials. The 6-page spread included information on the Westin Anaheim Resort, Catalina Island, Disneyland Resort, Fullerton Arboretum and Anaheim Resort entrance signage.Campaign Results: 93,000 Impressions Tourism
62 Tourism
New Zealand Consumer Program:Coast RadioOctober 30, 2023 – November 17, 2023 The Coast Radio campaign was a collaborative campaign with Air New Zealand and local radio station to promote a prize package to Anaheim. Campaign included promotion of the prize and listener interaction with Anaheim trivia to qualify for the program. Content ran during peak drive time over a four-week period.Campaign Results: 186,918 Impressions 63 Consumer Program:

Expedia Co-ops
The Tourism Department led seasonal domestic co-op campaigns with Expedia Group promoting the destination targeting travel intenders from Anaheim's top origin domestic fly and drive markets. These campaigns included banner ads across Expedia Group's owned travel sites and a landing page on Expedia.com featuring participating hotels and activities. Visit Anaheim partner hotels had the opportunity to participate in the co-op campaign by being featured on the Visit Anaheim landing page promoted in the campaign.

Tourism
Domestic Co-opSummer 2023 Campaign(Jun. 2023 – Aug. 2023)Spring 2024 Campaign (Mar. 2024 – May 2024)Summer 2024 Campaign (Jun. 2024 – Aug. 2024) ResultsDomestic Co-ops Totals(Summer 2024 campaign results not included)
Impressions: 1,477,156
Room nights: 54,269
Hotel Gross Bookings:
$13,663,000
64 Consumer Program:

Expedia Co-ops
The Tourism Department led two international campaigns with Expedia Group promoting the destination targeting travel intenders from Anaheim’s top international markets. These campaigns included banner ads across Expedia Group's owned travel sites and a landing page on Expedia.com featuring participating hotels.One campaign targeted three key international markets with a robust offering of ad exposure targeting both B2C and B2B through Expedia’s Travel Agent program Tourism
InternationalInternational Campaign (Australia, Canada & Mexico)Jul. 2023 – Oct. 2023Canada 2024 Campaign (with Visit California & Brand USA)(April 2024 – Jun. 2024) ResultsDomestic Co-ops TotalsInternational Campaigns:
Impressions: 31,515,343
Room nights: 37,711 room nights
Hotel Gross Bookings $9,158,800
65 32,992,499
Impressions
91,980
Room Nights
$22,821,000
Hotel Gross Bookings
Expedia ProgramsTotalsFY23/24
66 Consumer Program –
Brand USA:Orange County Canada CampaignMarch 2023 - July 2023 Visit Anaheim partnered with Visit Buena Park and Travel Santa Ana on a three-city OC co-op campaign with Brand USA targeting the Canada market. The purpose of the campaign was to leverage the multi-city partnership to create a larger and more impactful presence. The campaign included inclusion in Brand USA’s interactive travel guide that is promoted digitally in Canada, display ads, Facebook ads, and inclusion on the Visit the USA Expedia Landing Page promoting hotels which generated 7,296 room nights equating to $1.76 Million in gross hotel bookings for Anaheim and Garden Grove hotels.

Tourism
67 Consumer Program – Get Away Today:

Give the Gift CampaignNovember 1, 2023 – December 31, 2023Get Away Today continues to be the Top Producing Domestic Wholesale Operator for tickets and room nights into Anaheim. Visit Anaheim celebrated 34 years of partnership in 2023/24 with several campaigns aimed at key feeder drive-markets of Western states. Give the Gift of a vacation began in the fall promoting winter and spring travel to Anaheim with a multi-layered approach including social media ads, TV segments and influencer engagement.Campaign Results:
728,455 Impressions
830 Packages
3,043 Room Nights Tourism
68 Consumer Program – Get Away Today:

Spring into Savings CampaignFebruary 26, 2024 – April 30, 2024Get Away Today continues to be the Top Producing Domestic Wholesale Operator for tickets and room nights into Anaheim. The Spring into Savings promotion was aimed at Angels Spring Training with an influencer event at Spring Training opening week, a sponsorship at Tempe Diablo Stadium and a communication overlay with TV interviews/sweepstakes and special offers for the Arizona market day.

Campaign Results:

5,601,214 Impressions
1228 Packages
4,985 Room Nights Tourism
69 Consumer Program:

Get Away Today Appreciation ProgramJune 202423 Partners40 Get Away Today Staff78 InfluencersProgram Components
Season Consumer Campaign
Olympic Field Event
Office Visit - Gameday
In Stadium Activation
Tailgate Party with GAT Staff
Partner Tradeshow
Influencer Workshop
Media Interviews
Social Media Engagement Tourism
70 Consumer Program:

AMA TravelAugust 2023 – December 2023Visit Anaheim partnered with AMA Travel (the travel division of the Alberta Motor Association) in Canada on a co-op campaign with the goal of inspiring Albertans to travel to Anaheim. This campaign featured dedicated articles on the AMA Travel website, emails to the AMA’s membership database, social media, and a segment on Global News Edmonton promoting Anaheim packages with AMA Travel. The campaign generated over 1.1 Million impressions and resulted in 1,322 room nights with an average length of stay of 5 nights.

Tourism
71 Consumer Program:

Southwest Airlines VacationsJune 2024 – December 2024Visit Anaheim partnered with Apple Leisure Group and affiliates for in in-summer for summer campaign. This campaign launched in June and will run through December 2024 with featured ads on the Southwest Airlines Vacations landing page, dedicated e-newsletters, a three-city feature followed by a dedicated Anaheim presence across Southwest Vacations and Funjet Vacations.

Tourism
72 2023-2024 Sales Missions
Tourism
Programs Month/Year MarketGet Away Today Expo/Event August 2023 DomesticVisit Anaheim South Korea Mission September 2023 South KoreaVisit Anaheim Japan Sales Mission September 2023 JapanVisit Anaheim Canada Sales Mission November 2023 CanadaVisit USA Australia February 2024 AustraliaBrand USA B2B Australia February 2024 AustraliaBrand USA B2B New Zealand February 2024 New ZealandDiscover America Expo February 2024 New ZealandVisit Anaheim Mexico Sales Mission June 2024 Mexico 73 Visit Anaheim Trade & Media
Mission South Korea
September 2023The Tourism Department led a Sales Mission to South Korea. This mission had been in the works since 2020 with City Officials from Garden Grove visiting their Sister City of Anyang. This trip was combined with trade and media events in Seoul. This sales mission focused on educating travel agents in-market as well as to develop and nurture strong relationships with key travel trade operators. Delegates met with key Korean clients and media to promote increased length of stay and more engaged story-telling to a rapidly growing audience.Delegates also participated in travel agent trade shows and training presentations in Seoul. With the growth of a new generation of travel agents, education remains a top priority to ensure that Anaheim remains top of mind. The mission also included a VIP networking reception in Seoul, a media round table and a reception with South Korea influencers. The sales mission overall connected delegates with 184 total trade contacts.

Tourism
74 Visit Anaheim Trade & Media
Mission Japan
September 2023
The Tourism Department led a Sales Mission to Japan. This trip was combined with trade and media events in Tokyo along with in office visits to Japanese Association of Travel Agents (JATA). This sales mission focused on educating travel agents in-market as well as to develop and nurture strong relationships with key travel trade operators. Delegates met with key Japanese clients and media to promote increased length of stay and more dynamic story-telling to a very mature market. Shohei Ohtani was still an Angel at the time of travel.Delegates also participated in travel agent trade shows and training presentations in Tokyo. With the growth of a new generation of travel agents, education remains a top priority to ensure that Anaheim remains top of mind. The mission also included a VIP networking reception in Tokyo, a media round table and a reception with the Mayor of Mito City where the Visit Anaheim delegation presented a Mayoral Proclamation of friendship. The sales mission overall connected delegates with 184 total trade contacts.

Tourism
75 Visit Anaheim Trade & Media
Mission Canada
November 2023The Tourism Department led our annual Canada Sales Mission with a delegation of 18 partners including hotels, theme parks, and transportation companies. The multi-city sales mission focused on educating travel agents in-market as well as to develop and nurture strong relationships with key travel trade operators. Delegates met with key Canadian clients and attended educational sessions which included updates from the two largest Canadian Airlines, WestJet and Air Canada. Delegates also participated in travel agent trade shows and training presentations in Calgary, Edmonton and Vancouver. With the growth of a new generation of travel agents, education remains a top priority to ensure that Anaheim remains top of mind. The mission also included a VIP networking reception in Vancouver for key trade clients and media with an update from Visit Anaheim on new updates to the destination. The sales mission overall connected delegates with 316 total trade contacts.

Tourism
76 Visit USA Shows Australia &
New Zealand
February 2024The Tourism Department led a delegation of 6 partners to Australia and New Zealand to participate in the Visit USA Australia Expos and Brand USA NZ Expo. This mission included Visit Anaheim events in Brisbane, Sydney and Auckland in addition to B2b Sessions in Sydney and Auckland. Travel Agent Education Expo events in Brisbane, Melbourne, Sydney and Auckland focused on educating many new travel agents, as well as to develop and nurture strong relationships with key travel trade operators. Delegates participated in travel agent trade shows and training presentations in each of the cities including a special media event in Sydney. In addition to the travel agent training, delegates also met with key trade operators and product buyers in 1-on-1 appointments and a Visit California reception in Sydney. The sales mission also included events with key trade, media, and influencers. The sales mission overall connected delegates with 680 total travel agents and trade contacts and also included coverage from key trade media Karry-on, Travel Today and Travel Daily.

Tourism
77 Visit Anaheim Trade & Media
Mission Mexico
June 2024The Tourism Department led our annual Mexico Sales Mission with a delegation of 8 partners. The sales mission included Mexico City and Guadalajara. Mission components focused on educating the travel agents which is something that is in strong demand in the market, as well as to develop and nurture strong relationships with key travel trade operators. Delegates participated in travel agent trade shows and training presentations in each of the cities including a special presentation from Comscore LATAM to share insight into the media preferences of Mexican travelers.In addition to the travel agent training, delegates also met with key trade operators and product buyers in 1-on-1 appointments and a client lunch with Volaris Airline and Ya Vas (the vacation package division of Volaris). The sales mission also included events with key trade, media, and influencers in Mexico City with a batting cages experience and in Guadalajara a unique outing with key contacts to Tequila. The sales mission overall connected delegates with 235 total trade contacts and included interviews with key trade and consumer media outlets in market.

Tourism
78 FAMs
Tourism
In fiscal year 2023/2024, the Tourism Department hosted 20 fam groups from 5 key international markets including Canada, Australia, New Zealand, Mexico, Asia and 4 domestic groups with a total number200 travel professionals. 79 2023-2024 FAMS








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80 2023-2024 FAMS Continued
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Tourism
81 Webinar Trainings
In fiscal year 2023/2024, the Tourism Department conducted 22 webinar trainings for 2 domestic and 5 key international markets including:
Mexico
Canada
Australia
New Zealand
Japan Reaching a total number of 1,774 travel professionals. tment conducted
y international
Tourism
82 Webinars PROGRAMS MONTH/YEAR MARKET
Disney Imagination Campus Showcase August 2023 DomesticDugan’s University Training September 2023 Domestic Archer Webinar September 2023 MexicoInterTravel Webinar September 2023 MexicoGeo Travel Webinar September 2023 MexicoTravel Weekly/Travel Age West CA Connect October 2023 DomesticDestination Specialist Program November 2023 AllAustralia Destination Webinar November 2023 AustraliaAnaheim Specialist Program Webinar January 2024 AllYadira Viajes February 2024 MexicoViajes Tu Mundo February 2024 MexicoMega Travel Webinar March 2024 Mexico Tourism
83 Programs Month/Year Market
Grupo Posadas Webinar March 2024 MexicoClub California - Japan Q1 March 2024 JapanMega Travel Training April 2024 MexicoPrice Travel Webinar April 2024 MexicoSt. Cuthberts Academy New Zealand April 2024 New ZealandTravel Brands Webinar May 2024 CanadaClub California – Japan Q2 June 2024 JapanAFEET Association Presentation June 2024 Mexico Mazzarino Viajes Training June 2024 MexicoViajare Training June 2024 Mexico Webinars
Tourism
84 Trade Shows and Events
Program Month/Year Market
Student Youth Travel Association AUG 2023 DomesticAir Canada Vacations Product Launch SEP 2023 CanadaBrand USA Travel Week OCT2023 EuropeVisit California Canada Sales Mission JAN 2024 CanadaCity of Anaheim Trip to Japan APR 2024 AsiaIPW 2024 MAY 2024 All markets Tourism
85 2023 Trade Show Events
August 2023Disney Imagination Campus Showcase:
SYTA Kick-off
New Program Overview
Hands on Experience
Immersive Storytelling
United Anaheim Message Tourism
86 2023 Trade Show Events
September 2023Air Canada Vacations Product Launch ShowsVisit Anaheim represented the destination at Air Canada Vacations’ Product Launch shows in Vancouver and Edmonton. As a participant, Visit Anaheim had a tradeshow table engaging with travel agents about what’s new the in the destination while promoting the Visit Anaheim Canada Sales Mission later that year. October 2023Brand USA Travel WeekVisit Anaheim participated in Brand USA Travel Week which is a show that combines one-on-one appointments with European buyers with educational sessions featuring marketing trends and market updates.

August 2023SYTA
Winnipeg, Manitoba, Canada promoted partner categories:

Educational Experiences
Student Friendly Hotels
Group Friendly Restaurants
Transportation Options
Performance Venues
Student Friendly Attractions
45 Appointments
Disney Operator Dinner
Largest Destination Delegation Tourism
87 2024 Trade Show Events
April 2024City of Anaheim Mission to JapanVisit Anaheim participated in the Anaheim Mayor’s trip to Mito, Japan along with elected officials and city staff. The goal of the trip was to visit Mito, Anaheim’s sister city and participate in a series of programs and events organized by the Mito municipality. In addition, the itinerary also included meetings at Disney Sea along with a tour of the new land, Fantasy Springs, a potential new expansion to the Disneyland Resort as part of the Disneyland Forward projects. Moreover, the program included the coordination of sales calls to H.I.S and JATA (Japan Association of Travel Agents).

February 2024Visit USA Australia Travel Agent ExposVisit Anaheim and a delegation of 6 partners provided Anaheim updates on product and sample itineraries to over 680 Travel Agents in 3 cities. Melbourne, Brisbane and Sydney were the host locations for the agent trainings which drew participants from Perth, Adelaide and the Gold Coast to hear the latest about travel to Anaheim. While in destination, two consumer campaigns were live, one with HelloWorld / Viva Holidays and the other was a feature story in Holidays with Kids a popular family travel publication. Visit Anaheim engaged with key Australian trade clients including Flight Centre, Luxury Escapes, HelloWorld, Infinity Travel, Ignite Holidays, Qantas Holidays, and Klook and many independent agents. Visit Anaheim also announced that travel agent rates were available through our education portal along with video updates in a local voice.

January 2024Visit California Canada Sales MissionVisit Anaheim was represented at Visit California’s Canada Trade Mission to Calgary, Edmonton and Vancouver. This sales mission saw over 200 travel agents and 20 California suppliers with the goal of educating Canadian travel agents on California in a unique tradeshow format. Visit Anaheim engaged with key Canadian trade clients including WestJet Vacations, Air Canada, TravelBrands, and AMA Travel and met with travel agents sharing destination updates and showcasing trip inspiration and resources for Canadian travel professionals.

Tourism
88 IPW 2024
May 2024Visit Anaheim attended IPW, the leading inbound travel trade show, organized by the US Travel Association. This year’s tradeshow was in Los Angeles where Visit Anaheim had a prominent island booth (featuring artwork from Anaheim artist S. Preston) and increased presence at the show. Over 35 Visit Anaheim partner companies were in attendance with seven partners in the Visit Anaheim booth. The Tourism Department conducted over 130 appointments with buyers from domestic and international markets with the goal of generating future business, develop/continue working relationships with key operators, prospect marketing initiatives to drive bookings, and connecting buyers with Anaheim product for contracting. By participating at IPW now, Visit Anaheim and area partners are expected to see business developed from IPW come to fruition over the next couple of years.Visit Anaheim also had the great pleasure of welcoming City of Anaheim elected officials participate at IPW which included a tour of the IPW tradeshow floor and meetings with key industry leaders.Anaheim will be the host city for IPW in 2030.

Tourism
89 IPW 2024
California PlazaMay 3-4, 2024With IPW’s return to the Golden State, the California destinations welcomed show attendees at the second ever California Plaza powered by Visit California. This plaza was first introduced at IPW 2019 in Anaheim and was brought back as an engagement zone located outside the Los Angeles Convention Center. Visit Anaheim participated in the California Plaza as a Platinum Level Partner (the highest tier) with an expansive activation space. The Visit Anaheim section featured numerous partners with food and beverage offerings inspired by the destination, Brewery X beer, Anaheim Packing House façade food and beverage station, a video wall with rotating vignettes and special activation zones featuring Disneyland Resort, South Coast Plaza, OCVIBE, and Angels Baseball.

Tourism
90 IPW 2024
Visit USA Australia & New ZealandMay 4, 2024Visit Anaheim was a featured sponsor for the Visit USA Australia welcome reception at IPW that saw over 80 buyer and media delegates from Australia and New Zealand. As the signature cocktail sponsor, Visit Anaheim’ signature drink, the “Meihana” (which is Anaheim backwards) welcomed reception attendees as the IPW festivities kicked off.Visit Anaheim’s constant presence in the market and participation in Visit USA’s programs and expos gave us the opportunity to be included as a featured sponsor. Visit Anaheim President & CEO, Mike Waterman greeted delegates with a message of inspiration about the future of Anaheim.

Tourism
91 IPW 2024 Post-Fams
May 3-4, 2024
Visit Anaheim capitalized on IPW’s close proximity to host three IPW Post Fams to give key clients an opportunity to experience Anaheim first-hand.
Visit California Trade & Media Post Fam consisted of 21 trade and media attendees representing 10 countries

Visit California China Post IPW-Fam hosted 14 trade partners from China

Visit Anaheim Destination Showcase hosted 7 top producing trade partners from Australia and New Zealand.

Tourism
92 221,106
Total Room Nights
4,840
Total Travel Trade
Reached
104,644,139
Total Impressions
TourismProgram Results2023/2024
93 Anaheim Specialist Program
Total # of Travel Professionals completing online training program from July 2023 – June 2024 A self-pace online training program for travel professionals with tools and resources on how to sell Anaheim, now with versions both in Spanish & English.

Tourism
94 2025 Tourism Focus
Visit Anaheim will continue to focus on growing room nights and length of stay for our Anaheim/Garden Grove hotels. With 17+ million annual international arrivals to California and approximately 2 million visit Anaheim, the potential to increase share is substantial. Our strategic approach will include the following activities:
Fully integrate consumer and trade efforts with media partnerships
Develop and nourish partnerships in top tier markets with prime focus in:

Domestic: Pacific Northwest, Texas and Arizona

International: Canada, Mexico, Australia, New Zealand, UK
Establish and evolve new UK Travel Trade representation office
Align with Visit California and Brand USA programs for a broader reach
Participate in Visit California’s consumer direct programs through co-op marketing and multi channel programs

Join Sales Missions, client events
Participate in California Club representation in Tier 2 markets
Japan, China, Korea and India

Expand and introduce new segments such as:

Receptive operators to develop group business
Student Travel/SYTA
MICE (Meetings/Incentives/Congresses/Exhibitions) from international source markets

India inbound leveraging Visit California and Brand USA’s new focus
Continue building momentum with key trade partners in Asia
Participate in Visit California’s “Club California” training series in Japan and Korea

Provide destination education through fams, webinars and travel trade training Consumer efforts will be deployed including co-ops with trade partners, non-traditional partners, integrative programs and in-market activations with a booking call-to-action to maximize results. We will also target the upscale consumer through co-op trade and travel trade training. Domestic efforts will include ongoing multi-layer programs and partnerships at MLB Spring Training affiliated with the Anaheim Angels. New partnerships in Seattle will be developed to leverage the direct air service to SNA. Our tier 1 markets will be given primary focus on trade and consumer efforts supported by our international representation. We will be exploring ways to elevate our Canada Mission to engage more media and incorporate meeting planners - adding an event in Toronto. We will stay close to the impact the tariff threats may have on inbound tourism and adjust our focus accordingly.A bold new, state-of-the-art larger booth at IPW will dramatically elevate our presence and give room for more partners to participate. Club Anaheim, our client event, will be brought back kicking off in Chicago. Visit Anaheim will meet with international buyers at AIME Australia and IMEX Frankfurt under the Brand USA umbrella to develop group business. All consumer and trade efforts (either organized by Visit Anaheim or participating through industry trade partners), serve as an extension of our partners' sales and marketing teams. Our guiding principle is to develop and leverage those destination initiatives our partners cannot develop by themselves and to amplify their reach resulting in a larger economic impact to the Anaheim area. 95 MARKETING MARKETING
Marketing
ImpressionsJuly 1, 2023-June 30,2024118,450,517Total Impressions(up %% from previous year)111???July 1, 2022-June 30, 2023 Marketing ImpressionsJuly 1, 2023-June 30, 2024TOTAL IMPRESSIONS:118,450,517 97 Leisure Marketing
HERE WE GO! The "Here We Go!" campaign was launched in two phases: Fall 2023 and Spring 2024. The Fall 2023 campaign ran from September 5 to November 17, targeting leisure travelers from various markets including Los Angeles, San Diego, San Francisco, Phoenix, Las Vegas, and Seattle. The primary demographic was families, especially multigenerational ones, with a mostly female audience (56%), median age 39, and a median household wealth of $127K. The campaign aimed to extend visitors' stays in Anaheim by encouraging them to explore more of the area.The Spring 2024 campaign, running from March 5 to June 30, targeted both new and past visitors from similar markets as the Fall 2023 campaign. The focus shifted slightly to include millennial couples along with families and multigenerational families. This campaign prioritized digital media, primarily using display ads through Epsilon, a person-first digital marketing platform that allows for accurate consumer recognition across touchpoints and hyperfocus on likely visitors to Anaheim.

FALL 2023Dates September 5 – November 17, 2023Target MarketTarget leisure travelers from the following markets: Los Angeles, San Diego, San Francisco/Oakland/ San Jose, Sacramento/Stockton/Modesto, Phoenix, Fresno/Visalia, Las Vegas, Salt Lake City, Bakersfield, Seattle/TacomaTarget DemographicsThe campaign primarily targeted families, especially multigenerational ones, with a mostly female audience (56%), median age 39, and a median household wealth of $127K. Channels• Zeta Global: Programmatic Video and Standard Display Ads• Viant: CTV and Pre-roll• Sojern: Programmatic Video and Standard Display Ads• GoogleAds: Search Engine Marketing (SEM)• OOH: John Wayne Airport and Anaheim Transportation Network Marketing
98 Here We Go!
Fall 2023Results
26M
Impressions
.34%
Click-through Rate
(89% above industry average*)
1,259
Visitors to Anaheim
$111.20
Cost Per Acquisition
FOOTNOTE:*Industry Average Benchmarks:
CTR: 0.10%-0.18% 99 100
Leisure MarketingHERE WE GO! SPRING 2024Dates March 5 – June 30, 2024 Target MarketNew and past visitors from Los Angeles, San Fran-Oak-SJ, SeattleTacoma, Phoenix, Sacramento, San Diego, Salt Lake City, Las Vegas, Fresno-Visalia, BakersfieldTarget DemographicsFamilies, Multigenerational families, millennial couples. ChannelsEpsilon: person-first digital marketing platform which allows us to accurately recognize consumers across all touchpoints and hyperfocus on those who will most likely show up in Anaheim. 


























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Campaign Metrics: Anaheim
Measurement Window: March 5, 2024-June 30, 2024
101
102
Luxury Marketing
“THE GREATEST LUXURY OF ALL”Launch DateJune 27, 2024"THE GREATEST LUXURY OF ALL" campaign launched on June 27, 2024, after nearly two years of preparation. Targeting new and past visitors from major cities like Los Angeles, San Francisco Bay Area, Seattle, Dallas, Chicago, and Phoenix, the campaign focuses on families, multigenerational families, and millennial Disney couples with high household incomes and an interest in luxury travel. The campaign showcases Anaheim's top offerings, including four AAA 4-Diamond hotels, Michelin-starred dining, high-end shopping, spas, and the Crown Collection at Disneyland® Resort.

In addition to the campaign, Visit Anaheim joined Virtuoso as a Preferred Destination to enhance its presence in the luxury market. This partnership aligns with Visit California's strategy and leverages Virtuoso's network of top travel advisors and affluent travelers. Target MarketNew and past visitors from Los Angeles, San Francisco Bay Area, Seattle, Dallas, Chicago, PhoenixTarget DemographicsFamilies, Multigenerational families, Millennial Disney couples, HHI 250+, interest in luxury travel, hotel spend of $500 (luxury hotel brand such as JW Marriott, Westin, and others)Channels
Epsilon/Viant – display ads, CTV, pre-roll Luxury
CampaignResultsCampaign totals as of June 30, 2024
121,834
Impressions
1,481
Traffic
1,282
Newsletter Sign-ups
(or switched over to this newsletter from regular newsletter)

SOCIAL MEDIA WEBSITE
484
Total Engagements
1,662
Press Release Views
103
104
Luxury Marketing
Virtuoso MembershipMetrics• Virtuoso Magazine ad impressions: 122, 640• Travel Advisors trained: 81• Virtuoso Travel Week, August 2023: Engaged with 135 travel advisors and showcased Anaheim to over 2,000 luxury travel partners Meetings & Conventions Marketing
HERE WE GO! The "Here We Go!" Meetings and Conventions (M+C) campaign was conducted in two phases: Fall 2023 and Spring 2024. Both campaigns targeted meeting and convention planners throughout the US, focusing on professionals involved in site selection, event logistics, budgeting, and decision-making.

FALL 2023Dates September 13, 2023 – December 31, 2023Target MarketMeeting and Convention Planners throughout the US.Target DemographicsThe target audience includes planners involved in site selection, event logistics, budgeting, and decision-making.Channels
Zeta Global: Programmatic Video and Standard Display Ads
Sojern: Programmatic Video and Standard Display Ads
GoogleAds: Search Engine Marketing (SEM)
Meetings Today: Email Drip / Lead Nurturing
LinkedIn: Single Image and Carousel Ads
Greenspring: Dedicated eBlasts Marketing
105
16M
Impressions
.24%
Click-through Rate
38,781
Clicks
576
Leads
Here We Go!M+C Fall 2023Results
18%
Brand lift in likelihood to consider Anaheim
for their next meeting or event
106
Meetings & Conventions Marketing
SPRING 2024Dates March 25, 2024 – June 30, 2024Target MarketMeeting and Convention Planners throughout the US Target DemographicsThe target audience includes planners involved in site selection, event logistics, budgeting, and decision-makingLocation of highest engaged audience: New York, Louisiana, DC/Baltimore, Greater Chicago area, San Francisco Bay Area, Greater Boston area, and Dallas/Fort WorthChannels
LinkedIn: Single Image, Carousel, and Video Ads
Prevue Meetings & Incentives: Targeted Eblast & Video Ads
Smart Meetings: Email Drip Campaigns, Targeted Eblasts, Standard Display Ads, Social Media Ads, eNews Ads

Meetings Today: Standard Display & Remarketing Ads, Facebook Retargeting Ads, Newsletter spotlight

NorthStar Meetings Group: Social Media Ads, eNews Ads
Meeting Professionals International (MPI): Dedicated eBlast, Standard Display Ads
Conference Direct: Standard Display Ads
Sojern: Standard Display Ads, Native Video Ads
CVENT: Native Ad Marketing
107

5.4M
Impressions
.56%
Click-through Rate
30,639
Clicks
1,110
Leads
Here We Go!M+C Spring 2024Results
108
Marketing
M+C Results: July-December 2023
M+C Results: January 1-June 30, 2024
109
OOH Marketing
The "Here We Go!" campaign has been implemented at two key OOH locations: John Wayne/Orange County Airport (SNA) and the Anaheim Transportation Network (ATN). At SNA, the campaign has been running since January 26, 2023, featuring electronic signage in baggage claim areas, static signage in Terminals A and C, kiosk signs in Terminal B, and two digital signs on the main escalator to baggage claim. The ATN component of the campaign, which began on June 22, 2023, involves interior billboard panel ads on 18 buses covering the Disneyland® Resort route, exterior ads on 4 buses, and the campaign video shown across the entire fleet. These ads support the mobile savings pass.Impressions
Impressions: SNA: 8,412,048
QR Code downloads: 62

Impressions: ATN: 3,497,842

QR Code downloads: 299
Marketing
110
Marketing
Website
From July 1, 2023, to June 30, 2024, visitanaheim.org experienced significant growth across key metrics. During this period, several notable website enhancements were implemented. Multiple Disney website take-overs were launched, including content for Disney 100, Halloween Time, Holidays at the Disneyland® Resort, and Pixar Fest.

Additionally, a Luxury Microsite was introduced on June 27, 2024, and new Accessibility webpages were launched on February 8, 2024. Results
Total Users:

1,158,382 vs 815,378 in previous year
YOY Increase: 42.07%
Organic Search Total Users:

564,735 vs 467,857 in previous year
YOY Increase: 20.71%
Total Views:

2,617,727 vs 1,722,015 in previous year
YOY Increase 52.02%
Organic Search Views:

1,230,733 vs 1,044,475 in previous year
YOY Increase: 17.83% 111
Email Marketing
From July 1, 2023, to June 30, 2024, the Visit Anaheim total consumer email segment experienced significant growth, with a 62% increase in recipients yearover-year, reaching 822,809 subscribers. This segment maintained a 28% open rate and a 0.8% click rate. Notably, specialized segments such as Outdoor/Active, Foodie, and Family Fun were introduced, showing promising engagement rates. The Foodie segment, in particular, demonstrated high engagement with a 45.5% open rate and a 6% click rate.The Partnership segment saw a 31.2% decrease in recipients but maintained solid engagement with a 35.3% open rate and 3.9% click rate. In contrast, the Meetings and Conventions segment grew by 37.3%, reaching 33,988 recipients, with a 30.4% open rate and 4.3% click rate. These figures suggest that while the overall email audience has expanded, targeted segments are proving effective in engaging specific interest groups, potentially offering opportunities for more personalized and effective email marketing strategies.• TOTAL CONSUMER EMAIL o Total Number of Recipients: 822,809o YOY Recipient Growth: 62% increaseo Open Rate: 28%o Click Rate: 0.8% • OUTDOOR/ACTIVE SEGMENT
o Total Number of Recipients: 6,932o YOY Recipient Growth: Not Enough data for YOY comparison.

Launched April 2023
o Open Rate: 43.9%o Click Rate: 3.7%
• FOODIE SEGMENT
o Total Number of Recipients: 11,595o YOY Recipient Growth: Not Enough data for YOY comparison
o Open Rate: 45.5%o Click Rate: 6.0%
• FAMILY FUN SEGMENT
o Total Number of Recipients: 13,719o YOY Recipients Growth: Not Enough data for YOY comparison
o Open Rate: 40.8%o Click Rate: 2.5%
• PARTNERSHIP:
o Total Number of Recipients: 36,080o YOY Recipients Growth: 31.2% decreaseo Open Rate: 35.3%o Click Rate: 3.9% • MEETINGS AND CONVENTIONS:
o Total Number of Recipients: 33,988o YOY Recipients Growth: 37.3% increaseo Open Rate: 30.4%o Click Rate: 4.3% *Open Rate = recipient opened email**Click Rate = recipients clicked any link inside the email Marketing
112
113
Digital Savings Passes
Visit Anaheim Digital Savings PassThe Visit Anaheim Savings Pass, offering discounts throughout Anaheim and Orange County, saw significant growth with 3,575 sign-ups, a 417.4% year-over-year increase. The Attendee Perks Pass, designed for convention delegates, experienced even more dramatic growth with 2,414 sign-ups, a 1,226.4% increase from the previous year. The Brew Pass, focused on local Anaheim area breweries offering discounts and a gamified feature to earn a Visit Anaheim beer stein.Number of discount offers: 48Results:• 3,575 Sign Ups vs. 691 previous year• YOY Growth: 417.4% Attendee Perks Pass:Number of discount offers: 56 Results: • 2,414 Sign Ups vs. 182 previous year• YOY Growth: 1,226.4% Visit Anaheim Brew Pass: Number of discount offers: 14Results:• 4,420 Sign Ups vs. 2,006 previous year• YOY Growth: 120.3% Marketing
114
Content & Creative Development
Content and creative development efforts included 57 website blogs, and an impressive 562 graphic projects, 15 video shoots, and 19 photography shoots. Number of content pieces delivered:• Website blogs: 57Number of creative jobs delivered:• Graphic projects: 562• Video shoots: 15• Photography shoots: 19The Visit Anaheim Destination Guide, targeting prospective visitors to Anaheim and Garden Grove, saw 125,000 printed guides distributed across various locations including hotels, airports, visitor centers, and international markets. The guide generated 1,545 mail requests through the website.Distribution:• 150+ Orange County visitor marketing locations including hotels, motels, car rental offices, RV parks
• 200+ corporate/retail locations in Northern California and Arizona• Visitor centers including all California welcome centers• Airports including John Wayne Airport-Orange County, San Diego, Oakland, San Jose, Monterey, Sonoma County, Phoenix-Mesa Gateway
• Travel agents and tour operators • Key international markets including Canada, Australia/New Zealand, and Latin AmericaWebsite destination guide mail requests: 1,545 Destination Guide visitors to Anaheim and
Garden
Grove,
ions includin
g hotels, airports, visitor
45 mail re
quests throu
gh the website.
ng hotels, motels, car rental offices, RV
and Arizona
, San Diego, Oakland,
San Jose,
New Zealand, and Latin America
Marketing
115
Certified Autism Center Destination
In October 2023, Visit Anaheim partnered with IBCCES - The International Board of Credentialing and Continuing Education Standard, to become a Certified Autism Center.
The Certified Autism Center (CAC) designation recognizes organizations that have successfully completed extensive training from leading autism experts.
100% of the Visit Anaheim staff completed the training and are now “Certified Autism Travel Professionals.

In February 2024, rolled out the training program to our 600 Certified Tourism Ambassadors (CTAs) and incorporated the training in the CTA program.

Marketing
116
2025 Marketing Focus
In 2025, Visit Anaheim’s Marketing team will leverage data, visitor insights, and local sentiment to reposition our brand as we enter the Golden Decade. The new marketing agency RFP will provide a fresh voice and tone, while we continue optimizing strategic growth, market personalization, and digital innovation to strengthen Anaheim’s presence on a global scale.Leisure Marketing
Target niche markets with personalized messaging to attract high-potential visitors.

Expand advertising across print, OOH digital, CTV, and co-op partnerships with Visit California & niche channels.

Develop long-term messaging for national events (FIFA World Cup, Super Bowl, Olympics, OCVIBE, Disneyland Forward).

Expand Out-of-Home (OOH) presence in key feeder markets.
Provide ongoing marketing support for Visit Anaheim’s savings passes.
Refresh & relaunch Here We Go! campaign assets.
Strengthen luxury marketing efforts by:

Developing co-op plans with luxury partners & Visit California.
Expanding advertising to reach mature luxury travelers.
Supporting Luxury Travel Advisor Training (domestic & international).
Spring photoshoot to enhance creative assets.

Meetings & Conventions Marketing
Continue Search Engine Marketing (SEM) campaign.
Develop a sports marketing advertising plan.
Expand telemarketing program to increase leads.
Audit & refresh M+C webpages and imagery.
Develop M+C luxury marketing strategy.
Focus on content development & thought-leader positioning for executives.

Local & Community Marketing
Develop an Accessibility + Inclusion (A+I) marketing plan.
Create a Community Relations marketing plan to strengthen local engagement.

Expand Certified Autism Destination support for partners & the local community.

Engage research partner for an Anaheim Resident Sentiment Survey.Digital Marketing & Website
Continue always-on PPC to drive website traffic.
Launch new Visit Anaheim website with enhanced features.
Grow Accessibility webpage & integrate AI for productivity.
Introduce a new savings pass for the local community.
Digitize all Visit Anaheim historical assets.
Expand content marketing strategy for niche demographics.
Grow email audience and strengthen local communication.Brand Development
Execute Brand Refresh with a new umbrella marketing campaign.
Distribute RFP for ad agency support.Additionally, the Marketing team will support international market reengagement, workforce development, and integration of the Tourism Economics Symphony Attribution Platform to enhance data-driven decision-making. 117

COMMUNICATIONS
Media Relations
Communications
Visit Anaheim continues to implement a robust media relations strategy targeting meetings & conventions trade media as well as local and travel media to keep Anaheim top of mind for both leisure travelers and meeting planners. 13 Total Press Releases
385
Total Media Clips

1.4B
2022/23 Impressions
1,502,856,499
2023/24 Impressions
(Up 7% from previous year)
119
Broadcast Partnerships

Summer 2023: Salt Lake City – KUTV: For the activation with the Salt Lake Bees, Visit Anaheim partnered with the Salt Lake City CBS affiliate – KUTV. The team secured 2 “Fresh Living” segments to promote the giveaway, one segment ran the afternoon prior to the event, promoting locals to attend the game. The additional “Fresh Living” segment along with 6 partner interviews ran the first weekend of August, resulting in over 5 million media impressions.
Fall 2023: Los Angeles – KCAL: The Communications team partnered with KCAL/CBS News in support of Honda Center’s 30th Anniversary Concert. The partnership included a broadcast interview with Visit Anaheim and a giveaway for 2 tickets to the Anniversary Concert, 2 tickets to an Angel game and a 2-night stay at the Sheraton Park Hotel. This contest generated over 400 entries and nearly 1 million media impressions.
Fall 2023: Las Vegas – KLAS8: Visit Anaheim partnered with Las Vegas 8 News (CBS affiliate to promote Halloween festivities happening throughout the resort. The 5 segments focused on the following: The 100th anniversary of Anaheim’s Fall Festival & Halloween Parade, the Howard Johnson Hotel’s sponsored parade float, Knott’s Scary Farm’s 50th anniversary, spooky themed treats at the Anaheim Packing House, Harbor Blvd.’s trick-or-treating event and Honda Center’s upcoming events including Nitro Circus & the start of Ducks hockey season. The partnership included 2 giveaways that ran on Las Vegas NOW and Good Day Las Vegas, resulting in 17.5 million media impressions.
Winter 2023: San Francisco – NBC: The Communications team secured a broadcast partnership with NBC’s “California Live” and Telemundo’s “Acceso Total” lifestyle shows to promote holiday travel to Anaheim from the bay area market. The segments included a giveaway to run until November 21st which included 4 tickets to Knott’s Merry Farm, 4 tickets to Muzeo Express, a 2-night stay at the Anaheim Majestic Garden Hotel, and a $75 gift card to Hanagi Japanese Restaurant. This partnership resulted in over 3 million impressions.

Communications
120
Broadcast Partnerships Continued

Winter 2024: Phoenix – KPNX12: Visit Anaheim partnered with NBC affiliate in Phoenix to promote Visit Anaheim’s Spring Training activation, in addition to driving visitation to Anaheim. The layered broadcast partnership included 2 “Arizona Mid-Day” segments for Visit Anaheim & Get Away Today, promoting locals to attend the game and the giveaway. The giveaway comprised of 4 tickets to a comedy show at Honda Center, 4 Knott’s Berry Farm tickets and a two-night hotel stay at the Cambria Hotel & Suites. This partnership garnered nearly 1 million impressions.
Spring 2024: Austin – KVUE: While Visit Anaheim was activating at SXSW in Austin, Texas, the Communications partnered with local ABC-affiliate KVUE to promote visitation to Anaheim. Austin is an emerging market for Anaheim being only a 3-hour flight therefore, the team thought it would be beneficial to continue to drive the message to viewers to keep Anaheim at top of mind when planning a vacation. The team secured an interview for Lindsay Swanson on KVUE’s “Spotlight ATX” show where she discussed Texan’s top points of interest, resulting in nearly 800,000 media impressions.
Spring 2024: San Diego – FOX5: The Communications team partnered with FOX5 in San Diego to drive attendance to WonderCon. Being that San Diego is home to Comic-Con – WonderCon’s sister convention, Visit Anaheim sought the opportunity to target those attendees and drive visitation to Anaheim. This partnership included 2 recorded segments with the host of the “Localist SD” show in addition to online coverage promoting the giveaway that comprised of 2 WonderCon tickets, a two-night hotel stay at the Westin Anaheim Resort and 2 tickets to the FlightDeck experience. This media partnership resulted in 14 million impressions.
Spring 2024: San Francisco – ABC: In support of two partners celebrating milestone anniversaries in the hospitality industry, the Communications team partnered with ABC in the bay area market for 2 local spotlight segments highlighting the Desert Palms Hotel & Suites and Castle Inn Hotel & Suites. Alongside the segments ran a giveaway which included a 2-night hotel stay at the Desert Palms Hotel & Suites, 4 tickets to PBR at Honda Center and 4 tickets to Adventure Lagoon. This partnership resulted in nearly 1 million media impressions.
Summer 2024: Salt Lake City – KUTV: The Communications team partnered with KUTV (CBS affiliate) in Salt Lake City to promote Visit Anaheim’s activation at Smith’s Ballpark and partners attending the mission. This partnership resulted in 8 segments that ran on-air and nearly 12 million media impressions.
Summer 2024: Los Angeles – KTLA: In support of one of Anaheim’s largest fan conventions, the team partnered with KTLA to drive attendance from one of our top drive markets of Los Angeles. The partnership included 2 segments on KTLA’s “LA Unscripted” show, live coverage of the convention and promo spots promoting a giveaway which included 4 VidCon passes, a 3-night hotel stay at the Viv Hotel and 4 tickets to Knott’s Berry Farm. This partnership garnered 1.2 million impressions.

Communications
121
Social Media
Visit Anaheim continues to share content highlighting Anaheim’s culinary scene and hotels, as well as things to do in Anaheim. This content is shared across Visit Anaheim’s Facebook, Instagram, X, Threads, TikTok, LinkedIn, and YouTube accounts. The content is shared to an audience of 363,391 users. 47,339,170 Total Social Media Impressions
Communications
122
Social Media
Visit Anaheim continues to partner with a variety of social media creators to highlight Anaheim attractions, restaurants, and hotels. Since July 1, 2023, Visit Anaheim has successfully completed 43 influencer campaigns, including three familiarization trips with groups of 10+ influencers. 17,575,545 Total Impressions
Communications
123
Video Content
Visit Anaheim created and published 96 social media video content, doubling the previous reporting period’s amount of content. All content highlighted a variety of Anaheim events, hotels, restaurants, and activities. The videos were shared to Visit Anaheim’s Instagram and TikTok accounts. 4,261,879
Total Impressions
Communications
124
Social Media Ads
Visit Anaheim's social media ad efforts have been robust, with the team publishing 88 ads to achieve various goals. These ads promoted tourism campaigns, such as Expedia and Get Away Today offers, and effectively drove traffic to the Visit Anaheim website, increasing downloads for the Anaheim Brew Pass and Attendee Perks Pass. Additionally, the ads helped raise awareness for local events and businesses and promoted incoming meetings and conventions. 21,300,974
Total Impressions
Communications
125
2025 Communications Focus
Imaginagency: In 2024, the communications team selected a domestic PR agency to run a summer 2025 campaign geared toward family travel. The team is excited to bring the Imaginagency campaign to life, which will put kids in charge of planning the ultimate Anaheim vacations for their families. This campaign will also include a conversion component with bookable itineraries. Celebrity Spokespeople: The team will continue to leverage existing celebrity relationships and continue to expand into new partnerships to amplify storytelling efforts. For example, in 2024 the team established connections with Tarek and Heather El Moussa and will continue to grow upon those efforts by going beyond initially contracted work. Anaheim Ducks Partnership: The 2024-2025 Ducks hockey season was a major win for Visit Anaheim as the inaugural away game jersey patch sponsor. This deal is in effect for three consecutive seasons and will remain a cornerstone of the communications storytelling strategy moving forward. 126

MARKETING DEVELOPMENT

WORKFORCE
128
2024 Program Highlights

11 Presentations conducted at Anaheim High Schools
5 Presentations conducted at Garden Grove High Schools
1,000+ students attended presentations
35 Students CTA Trained & Certified
Over 40 Industry Partners participated as Program Speakers
10 Visit Anaheim team members acted as Program Emcees
Over 1,150 visits to WFD microsite Job Posting Page Workforce Development
129
2025 Anticipated Highlights

Anaheim & Garden Grove schools expanding pathways to students in business, entrepreneurship, and marketing

23 Presentations scheduled for 2024-25
Expect 2,000+ students to attend presentations
Expect 50+ CTA’s to be trained & certified
Participate in Career and Job Fairs highlighting Workforce Development Workforce Development
130
2025 Workforce Development Focus
There are tremendous opportunities from businesses in need of motivated, forwardthinking employees seeking exciting and challenging careers in tourism & hospitality. Our community is experiencing unprecedented growth with projects such as the $4 Billion OCVIBE retail/entertainment/dining/mixed use project as well as the $1.9 Billion DisneylandForward expansion. We recognize the need to encourage and inspire students who will be the next generation of hospitality professionals. Visit Anaheim serves as the catalyst connecting students to a wide range of opportunities. The Workforce Development department will prioritize the continued growth and expansion of the program. There are plans to deepen community engagement through increased participation in local activities. It is crucial to connect with both the younger generation of students and their parents to educate them on the opportunities of careers in tourism & hospitality. 131

MARKETING INTELLIGENCE

BUSINESS

DATA ANALYTICS
This information helps in making informed decisions regarding pricing, marketing strategies, resource allocation, and service improvements.INDUSTRY ANALYTICSThis information helps compiles research, trending data and benchmarks on the status of Tourism and Hospitality throughout the US.MARKET/LODGING ANALYTICSThis information helps comprises the processes that enable partners to study the effectiveness of selling strategies through marketplace data trending and comp set comparisons.EVENT ANALYTICSThis information helps incorporates an evaluation of Visit Anaheim’s past, present, and future booking data to establish baseline trending of origin markets, market segments, booking windows and length of stay.

VISITOR ANALYTICSThis information helps studies the patterns of travelers through the evaluation of travelers’ origin, air throughput and physical visitation footprints.ONLINE PRESENCE AND DISTRIBUTION Manages online presence, distribution channels, and e-commerce platforms, websites, mobile applications, and online booking systems.OPERATIONAL EFFICIENCY Analyze operational data from different departments like housekeeping, food & beverage, and front desk to identify bottlenecks, streamline processes, and improve efficiency.CUSTOMER RELATIONSHIP MANAGEMENT (CRM)Helps businesses build and maintain strong customer relationships.

Business Intelligence
Introducing our Business Intelligence/IT department: customizable reporting packages and dashboards. These cutting-edge reportsprovide actionable insights and a comprehensive view of industry trends. By harnessing data from various platforms, we have created a transformative tool to empower partners in making informed decisions in a thriving market.

Business Intelligence
133

VISITOR VOLUMES
Garden Grove welcomed 3.2 million visitors in 2023, consisting of 1.8 million day visitors and 1.5 million overnight visitors.TOTAL ECONOMIC IMPACTThe direct visitor spending of $759 million in Garden Grove generated a total of $1.1 billion in business sales in 2023 through indirect and induced spending. This total economic impact supported 6,679 jobs, and $85 million in state and local tax revenues in 2023. TAXESThe economic impacts attributable to tourism generated significant fiscal (tax) impacts as they cycled through the regional economy. Overall, visitors generated $85 million in state and local tax revenues in 2023.

3.2 MILLIONTotal Visitors to Garden Grove in 2023
Business Intelligence
134
In 2023, Garden Grove
surpassed 2022 in visitor volume by 5.9% and are expected to grow year-over-year for the next several years.

Garden Grove Visitor Volume
Business Intelligence
135
Garden Grove Visitation Segments
Garden Grove’s day visitor volume reached 97% of its 2019 level, outperforming overnight visitor volume which registered 94% of its 2019 level.

Business Intelligence
136
2025 Business Intelligence & IT Focus
Our Business Intelligence strategy for 2025, will be utilizing Artificial Intelligence (AI) to analyze data from a variety of sources.

This will support performance across the organization. In addition, plans include enhanced department reporting, training, and IT security education and protection.

AI Data Analysis
Utilize Copilot for data analysis.
Use data warehouse to create a repository for AI data.
Connected the following data sources: Simpleview, CVENT BI, Arrivalist/NEAR, Sprout Social, Google Analytics, Epsilon, Tourism Economics, Economic Impact, Symphony, and Campus Hotels.
Create webinars based off monthly/quarterly/annual analysis reports with either SV/STR/ or TE to compare internal progress/data to outside sources.
Create automated report cards for Campus Hotels, starting with a small data set and then branching out to include it in the partner portal.
Identify trends in Simpleview, Lodging, and CVENT BI data to pinpoint where to locate new datasets.

Create Sales Leads reports using AI tools and other data sets.

Enhanced Department ReportsCreate enhanced department reports using Co-op data, STR Data, and SV Data.

TrainingProvide more AI and analytics training for the Business Intelligence team.

Survey Reports/Analytics/BI Package Reporting
Analyze Luxury Campaign insights
Secure Business Intelligence bundle reporting with additional regional DMOs, such as beach cities of San Juan Capistrano, San Clemente, and Newport Beach, etc.

IT Strategy
Implement new IT security measures and SOPs
Implement new IT vendor
Cut costs of subscriptions, hardware, and installations.
Upgrade VA equipment in conference rooms
Standardize staff hardware such as monitors, printers, keyboards, mice, etc.

Turn badging system to digital.
Taking sage completely online.Training
Sage training, staff training, and continued cybersecurity training
137
2023 KPI’s
138
139
2024 KPI’s
140
141
142
2024 Budget

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143 Balance Sheet
through June 30, 2024
*Unaudited Financials

VISIT ANAHEIM

BALANCE SHEET
JUNE 30, 2024
ASSETS

CURRENT ASSETS
CASH IN BANK-SCHEDULE A 6,647,157MARKETABLE SECURITIES 21,145,115PREPAID EXPENSES 1,373,251ACCOUNTS RECEIVABLE - SCH B 2,008,070 TOTAL CURRENT ASSETS 31,173,593

PROPERTY, EQUIPMENT & LEASE
LEASEHOLD IMPROVEMENTS 346,996TID-FURNITURE & FIXTURES 1,355,263AUTOMOBILE 60,033ACCUMULATED DEPRECIATION (1,554,382) TOTAL PROPERTY, EQUIPMENT & LEASE 3,400,685

OTHER ASSETS
INVESTMENTS 1,816,475SECURITY DEPOSIT 68,011
TOTAL OTHER ASSETS 1,884,486TOTAL ASSETS $ 36,458,764

LIABILITIES AND FUND BALANCE

CURRENT LIABILITIES
ACCOUNTS PAYABLE 1,516,765OTHER PAYABLES (3,383)VACATION PAYABLE 317,746ADVANCE MEMBERSHIP DUES 25,408ACCRUED PAYROLL & PAYROLL TAX 599,568PENSION PLAN PAYABLE 631,777DUE TO ATID 269,596 TOTAL CURRENT LIABILITIES 3,904,038

LONG-TERM LIABILITIES
DEFERRED COMPENSATION 1,816,475
TOTAL LONG-TERM LIABILITIES 5,137,275TOTAL LIABILITIES 9,041,313

FUND BALANCE
FUND BALANCE 22,250,846RESTRICTED NET ASSETS 3,138,315RESTRICTED NET ASSETS-CY (665,580)NET INCOME 2,693,870 TOTAL FUND BALANCE 27,417,451TOTAL LIABILITIES & FUND BAL. $ 36,458,764 144 *Unaudited Financials
Statement of Income and Expense
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Balance Sheet
through December 31, 2024
*Unaudited Financials

VISIT ANAHEIM

BALANCE SHEET
DECEMBER 31, 2024
ASSETS

CURRENT ASSETS
CASH IN BANK-SCHEDULE A 2,340,243MARKETABLE SECURITIES 24,202,916PREPAID EXPENSES 1,513,876ACCOUNTS RECEIVABLE - SCH B 2,348,794 TOTAL CURRENT ASSETS 30,405,829TOTAL PROPERTY, EQUIPMENT & LEASE NET 315,943

OTHER ASSETS
INVESTMENTS 1,816,475RIGHT-OF-USE ASSETS 3,192,775DUCKS SPONSORSHIP 4,365,000SECURITY DEPOSIT 68,011 TOTAL OTHER ASSETS 9,442,261TOTAL ASSETS $ 40,164,033

LIABILITIES AND FUND BALANCE

CURRENT LIABILITIES
ACCOUNTS PAYABLE 1,213,596OTHER PAYABLES 644VACATION PAYABLE 317,746ADVANCE MEMBERSHIP DUES 2,714ACCRUED PAYROLL & PAYROLL TAX 1,152,031PENSION PLAN PAYABLE 583,200DUE TO ATID 269,596 TOTAL CURRENT LIABILITIES 3,539,527

LONG-TERM LIABILITIES
DUCKS SPONSORSHIP 4,465,000DEFERRED COMPENSATION 1,816,475LEASE LIABILITY 3,867,361 TOTAL LONG-TERM LIABILITIES 10,148,836TOTAL LIABILITIES 13,688,363

FUND BALANCE
FUND BALANCE 17,431,986RESTRICTED NET ASSETS 3,138,315RESTRICTED NET ASSETS-CY (812,700)MMP PROGRAM (HOTEL INCENTIVE) 1,000,000TRADESHOW BOOTH 1,500,000TRADESHOW BOOTH-CY (418,922)ADDITIONAL MARKETING SPEND 2,500,000ADDITIONAL MARKETING SPEND-CY (2,200,159)NET INCOME 4,337,150 TOTAL FUND BALANCE 26,475,670TOTAL LIABILITIES & FUND BAL. $ 40,164,033 146 *Unaudited Financials
Statement of Income and Expense








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148
Fund Balance Calculations Methodology
First Step – Determine beginning balances for three new funds:1. Anaheim TID Fund (Public Fund)2. Garden Grove TID (Public Fund)3. Private FundOriginal fund balance at 1/1/2017 - $2,352,184Calculated balances for new funds at 1/1/2017:
ATID Fund - $1,864,092
GGTID Fund - $198,584
Private Fund - $289,508 December 2024
Fund Balances at 1/1/2017Fund Balance $2,352,184Restricted Net Assets(Board Designated) $2,961,862
Reserve for Industry Events
$1,800,000
Total $7,114,046
*FUND BALANCE CALCULATIONS PENDING VA BOARD AND CITY OF ANAHEIM APPROVAL 149
We then calculated fund activity by year using
the following steps:1. Examined each expense account by department to determine if the expenses were allowable or non-allowable under the TID agreements.

2. For the allowable expenses, then allocated
amounts between ATID and GGTID based on the revenue percentage each year.

3. All non-allowable expenses were applied
against Private Funds.

4. We then adjusted the three fund balances by
year based on the revenue and expenses for ATID, GGTID, and Private to arrive at the New Fund balances by year.

5. Reconciled to audit report for each year.

December 2024
Calculated Fund Balances for 12/31/23ATID $13,216,843GGTID $1,129,330Private $5,505,812Restricted Net Assets(Board TID Designated) $5,718,315
Total $25,570,301
Fund Balance Calculations Methodology*FUND BALANCE CALCULATIONS PENDING AGREEMENT BETWEEN THE CITY OF ANAHEIM AND VISIT ANAHEIM 150
Sales & Marketing
STRATEGIC PLAN 2025-2027
151
Destination Management
STRATEGIC PLAN 2025-2027
152
Community Alignment
STRATEGIC PLAN 2025-2027
153
Best in Class Organization
STRATEGIC PLAN 2025-2027
154
2023/24 ANNUAL REPORT
Garden Grove Tourism Improvement District
2099 S. State College Blvd., Suite 600
Anaheim, CA 92806
(714) 765-2800

GARDEN GROVE CITY COUNCIL
RESOLUTION NO.____

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE

APPROVING THE ANNUAL REPORT OF THE GARDEN GROVE TOURISM

IMPROVEMENT DISTRICT ADVISORY BOARD, DECLARING ITS INTENTION TO LEVY ASSESSMENTS FOR FISCAL YEAR 2025-26 FOR THE GARDEN GROVE TOURISM

IMPROVEMENT DISTRICT, FIXING THE TIME AND PLACE OF PUBLIC HEARING

THEREON AND GIVING NOTICE THEREOF
WHEREAS, the Parking and Business Improvement Area Law of 1989, California Streets and Highways Code Section 36500 et seq., (the “Law”) authorizes cities to establish parking and business improvement areas for the purpose of funding certain improvements and activities, including the promotion of tourism, through assessments upon the businesses that benefit from those improvements and activities and to levy an assessment upon businesses within a parking and business improvement area, which is in addition to any assessments, fees, charges, or taxes imposed in the City;
WHEREAS, the Garden Grove Tourism Improvement District (GGTID) was established October 26, 2010, by City Council adoption of Ordinance No. 2782; and WHEREAS, in accordance with Section 36533 of the Law, the GGTID Advisory Board has prepared and filed with the City Clerk, and the City Clerk has presented to the City Council, a report in connection with the proposed levy of an assessment against visitor accommodation facilities within the GGTID (the “Annual Report”).

NOW THEREFORE, THE CITY COUNCIL OF THE CITY OF GARDEN GROVE HEREBY RESOLVES, DETERMINES, AND FINDS AS FOLLOWS:

SECTION 1. The recitals set forth herein are true and correct.

SECTION 2. The City Council has examined and reviewed the Annual Report, and such Annual Report is hereby approved and filed.

SECTION 3. The City Council hereby declares its intention to levy and collect assessments from those visitor accommodation facilities within the boundaries of the Garden Grove Tourism Improvement District (“GGTID”) for the 2025-26 Fiscal Year, commencing July 1, 2025, and continuing through June 30, 2026.

SECTION 4. The Annual Report is on file with the Garden Grove City Clerk and contains a full and detailed description of the activities to be provided, the boundaries of the area, and proposed assessments to be levied upon the visitor accommodation facilities in the area.
184
Garden Grove City Council
Resolution No. ______

SECTION 5. The boundaries of the GGTID generally include certain real property within that area of Garden Grove fronting, bordering, or near Harbor Boulevard from the City of Anaheim to Garden Grove Boulevard. The GGTID is divided into two (2) separate zones: (i) Tier I, which includes that real property within the GGTID north of Lampson Avenue, and (ii) Tier II, which includes that real property within the GGTID south of Lampson Avenue. A map showing the precise area and boundaries of the GGTID and the two benefit zones is on file with the Garden Grove City Clerk.

SECTION 6. The types of improvements and activities to be funded by the levy of assessments on visitor accommodation facilities within the GGTID are GGTID and Anaheim/Orange County Visitor and Convention Bureau (“VCB”) tourism and marketing programs to promote the area and benefitted visitor accommodation facilities as a tourism destination; GGTID and VCB administrative oversight; physical improvements and maintenance along the right-of-way, median, and sidewalks adjacent to the benefitted visitor accommodation facilities; and other projects, programs, and activities that benefit the visitor accommodation facilities located and operating within the GGTID.

SECTION 7. The time and place for a public hearing on the levy of assessments for the GGTID is hereby set for May 13, 2025 at 6:30 p.m., or as soon thereafter as practicable, at the Garden Grove Community Meeting Center, 11300 Stanford Avenue, Garden Grove, California.

SECTION 8. The City Clerk is hereby directed to give proper notice of the abovedescribed public meeting and public hearing in accordance with law.

SECTION 9. At the public hearing, the testimony of all interested persons for or against the levying of assessments on the visitor accommodation facilities in the GGTID for fiscal year 2025-26, the extent of the GGTID, or the furnishing of specified types of improvements or activities will be heard. A protest may be made orally or in writing by any interested person. Any protest pertaining to the regularity or sufficiency of the proceedings shall be in writing and clearly state the irregularity or defect to which objection is made. To count in the majority protest against the GGTID, a protest must be written. A written protest may be withdrawn in writing at any time before the conclusion of the public hearing. Each written protest shall contain a written description of the business in which the person signing the protest is interested, sufficient to identify the business and its address.

If the person signing the protest is not shown on the official records of the City of Garden Grove as the owner of the business, then the protest shall contain or be accompanied by written evidence that the person is the owner of the business. If the owner of the business is a corporation, LLC, partnership or other legal entity, the authorized representative for the entity shall be authorized to sign the protest. 185
Garden Grove City Council
Resolution No. ______

Written protests must be received by the City Clerk of the City of Garden Grove before the close of the public hearing scheduled herein and may be mailed to the City Clerk, City of Garden Grove, P.O. Box 3070, Garden Grove, California 92842, or delivered in person to the City Clerk at 11222 Acacia Parkway, Garden Grove, California 92840.

SECTION 10. Pursuant to California Streets and Highways Code Section 36525, if at the conclusion of the public hearing, there are of record, valid written protests by the owners of the businesses within the GGTID that will pay fifty percent (50%) or more of the total assessments of the entire GGTID, no assessment will be levied for Fiscal Year 2025-26. In order to determine the projected assessments for purposes of establishing voting percentages, the City shall make projections based on the prior three-year average of gross rental revenues for the applicable visitor accommodation facilities. Since such information is proprietary, the City, alone, will determine the total percentage protest and provide such percentage at the public hearing.

SECTION 11. This Resolution is effective upon its adoption.

Adopted this 22nd day of April 2025.
186
Item 73/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Ursula Luna-Reynosa
Dept: City Manager Dept: Economic Development and
Housing
Date: 4/22/2025
Subject: Approval of a Lease Agreement between the City of Garden Grove and the Garden Grove Housing Authority for office space located at 11277 Garden Grove Boulevard. (Joint Action Item with Housing Authority)

OBJECTIVE
For City Council to approve the Lease Agreement between the City of Garden Grove and the Garden Grove Housing Authority for office space located at 11277 Garden Grove Boulevard (“Property”).

BACKGROUND
The City owns the Property, a two-story office building with approximately 32,000 square feet. In 2023, the Garden Grove Housing Authority relocated from the office building located at 12966 Euclid Street to Suite 100 of the Property to operate and provide housing assistance through HUD programs and affordable housing opportunities to low-income residents. The office space meets key operational requirements, including its accessibility for residents and proximity to essential City services. A lease agreement between the City and Housing Authority is required to effectuate a landlord/ tenant relationship including the payment of rent from the Housing Authority to the City.

DISCUSSION
The lease agreement is structured to ensure compliance with HUD Cost Principles under 2 CFR Part 200 and HUD’s guidance on cost allocation and reasonableness. The lease expenses are designed to be reasonable, necessary, and allocable in accordance with federal regulations. The City has drafted a lease agreement with the Housing Authority for Suite 100, which includes the following key terms:
 The office space, approximately 8,888 square feet, will be leased at a rate of $1.95 per square foot.
 The initial term of the agreement is for ten (10) years. 187
Item 73/2025

 The agreement includes an option to extend the lease for up to two (2) additional five-year terms, potentially extending the total lease duration to twenty (20) years.
 The monthly base rent will be determined according to the rent schedule in the lease agreement, with fixed annual rental adjustments of three (3) percent commencing July 1, 2026, and continuing until the lease expires.

FINANCIAL IMPACT
The City will receive monthly lease payments of $17,331.60 starting on the effective date, January 1, 2025. Beginning July 1, 2026, rent will increase by three (3) percent annually until the expiration of the contract term.

RECOMMENDATION
It is recommended that the City Council and Housing Authority:
 Approve the Lease Agreement between the City of Garden Grove and the Garden Grove Housing Authority; and
 Authorize the City Manager, or designee, to execute the Lease Agreement, including minor modifications or amendments as appropriate, and any other pertinent documents necessary to effectuate and/or implement the Lease Agreement, on behalf of the City.

By: Eric S. Hong, Administrative Analyst

ATTACHMENT(S)

1. Lease Agreement
188
1 LEASE AGREEMENT
This Lease Agreement (“Lease”) is made and entered into by and between Garden Grove Housing Authority, a public body (“Tenant”) and the City of Garden Grove, a California municipal corporation (“Landlord”) as of January 1, 2025. Landlord and Tenant are referenced in the aggregate as “Parties” and sometimes, when a provision applies to each of them individually, as a “Party.”
Recitals
A. Landlord owns certain real property located at 11277 Garden Grove Boulevard, in the City of Garden Grove, California ("Premises"). Tenant wishes to lease portions of the first floor of the Premises, comprised of approximately 8,888 square feet of leasable office space, Suite 100.

B. Tenant wishes to use the leased Premises for office uses.

C. Landlord has agreed to lease Suite 100 of the Premises to Tenant subject to the terms and conditions of this Lease.

NOW THEREFORE, the Parties hereto agree as follows:

Agreement

1. Lease of Premises.
(a) Landlord hereby leases to Tenant and Tenant hereby leases from Lessor, the space within the building on that certain property located at 11277 Garden Grove Boulevard, Suite 100, in Garden Grove, consisting of approximately 8,888 square feet of rentable space (the “Premises”).
(b) The Effective Date of this Lease is January 1, 2025. It is understood by the Parties that the Premises is “AS IS” condition.

2. Term and Termination.
(a) Term and Renewal. This Lease shall be for a ten (10) year term, commencing as the Effective Date. The Parties may extend the term of this Lease for up to two (2) terms of 5 years each, for a total of twenty (20) years. Commencing July 1, 2026 and annually thereafter, the rent shall increase by three percent (3%) as outlined in the rent schedule in Exhibit A. (b) Termination and Holding Over. Either Party may terminate this Lease for any reason upon 90 days written notice to the other, termination of which shall be effective immediately upon the end of the 90 days’ period. Upon termination of this Lease, possession of the Premises, including all improvements thereon, shall be surrendered to Landlord immediately.

In the event the Tenant holds over beyond the term herein provided with the express or implied consent of the Landlord, such holding over shall be from month-to-month only, subject to the conditions of this Lease. Such holding over shall not be construed as a renewal of this Lease and shall be at the then applicable monthly compensation provided in this Lease plus a three percent 189
2 increase (3%). Such holdover period shall be subject to termination upon 30 days’ notice. (c) Trade Fixtures and Personal Property. Upon the termination of the Lease, Tenant shall remove all its fixtures, furniture, and equipment on the Premises to the extent they are not permanently affixed, and immediately repair any damage resulting from such removal so as to leave the Premises in the condition prior to Tenant’s occupancy, reasonable wear and tear excepted. Tenant may finance its movable fixtures and equipment installed in the Premises, and such financing will not be considered an assignment, provided it does not confer an interest in the Premises.
(d) Ownership of Improvements Condition on Tenant’s Surrender. On the date of termination of this Lease, Tenant shall peacefully surrender and quit the Premises and all improvements broom clean, in good order, condition and repair, reasonable wear and tear excepted only. At its expense, Tenant shall remove all of its trade fixtures and personal property and repair any damage to the Premises occasioned by removal of these items.

3. Rent.
(a) Monthly Base Rent. Tenant agrees to pay the Landlord, without notice of demand, offset or deduction, monthly rent of Seventeen Thousand Three Hundred Thirty One Dollars and Sixty Cents ($17,331.60) per month commencing on the Effective Date, in advance, on or before the 5th day of each month. The monthly base rental rate shall increase annually pursuant to Section 1(a) above.
(b) Proration. Rent for any period which is less than one (1) month shall be a prorated portion of the monthly installment based upon a 30-day month. Rent shall be paid to Landlord without deduction or offset, in lawful money of the United States of America and at such place as Landlord may from time to time designate in writing.

4. Utilities.
(a) Electrical and Plumbing. Tenant shall be responsible for the electrical and plumbing utilities to the Premises.
(b) Utility Charges. Tenant agrees to pay directly to the appropriate utility company all charges for all utilities, including telephone, cable television, telecommunications, or any other utilities and other systems and lines exclusively serving the Premises. It is understood by the Parties that this section shall apply only to the portion of the Premises leased and occupied by Tenant. Tenant shall not be liable for costs/charges associated with property outside the scope of this lease.

5. Notices.

All notices, demands and requests which may be given or which are required to be given by any party to this Agreement, and any exercise of a right of termination provided by this Agreement, shall be in writing and shall be deemed effective either: (1) on the date personally delivered to the address below prior to 5:00 p.m. (Pacific Standard Time), as evidenced by written receipt therefor, whether or not actually received by the person to whom addressed; (2) on the third (3rd) business day after being sent, by certified or registered mail, return receipt requested, 190
3 addressed to the intended recipient at the address specified below; (3) on the first (1st) business day after being deposited into the custody of a nationally recognized overnight delivery service (i.e., FedEx, UPS, or DHL) addressed to such party at the address specified below; or (4) on the business day sent via facsimile transmission to the facsimile numbers below, as evidenced by a printed confirmation of the successful electronic transmission of the message prior to 2:00 p.m. (Pacific Standard Time), or otherwise delivery shall be considered to be on the following business day. For purposes of this section, the addresses of the parties for all notices are as follows:

To Landlord: City of Garden Grove
Attn.: City Manager
11222 Acacia Parkway
Garden Grove, CA 92840
Tel.: (714) 741-5100
Email: [email protected]
To Tenant: Garden Grove Housing Authority
Attn.: Executive Director
11277 Garden Grove Blvd., Suite 100
Garden Grove, CA 92843

6. No Third Party Beneficiary.

Nothing contained in this Lease shall be construed to benefit any third party.

7. Counterparts and Facsimiles.

This Lease may be executed in any number of counterparts, each of which shall be deemed an original and all of which shall constitute one and the same instrument. Any facsimile of any original document shall be treated as an original document. The Party submitting any facsimile must also submit a copy of the original to the other Party within a reasonable time after the transmission of the facsimile.

8. Miscellaneous.
(a) The headings of this Lease are for purposes of reference only and shall not limit or define the meaning of any provision.
(b) The above Recitals are an integral part of this Lease and made part hereof. (c) If any provision of this Lease or its application is found to be invalid or unenforceable, such determination shall not affect the other provisions of this Lease and they shall remain valid and enforceable.
(d) Time is of the essence in all provisions of this Lease.

9. Complete Agreement.

This Lease constitutes the entire agreement between Landlord and Tenant pertaining to 191
4 the subject matter of this Lease and supersedes all prior and contemporaneous agreements, representations and understandings of Landlord and Tenant, oral or written.

10. Modification.

No supplement, modification, amendment or change in any terms of this Lease shall be binding on the Parties unless in writing and executed by Tenant and Landlord.

IN WITNESS THEREOF, these parties have executed this Lease on the day and year shown above.
“LANDLORD”

CITY OF GARDEN GROVE
By:

City Manager Date
“TENANT”

GARDEN GROVE HOUSING AUTHORITY
By:

Executive Director Date
192
5 Exhibit “A “
Housing Authority Rent Table
11277 Garden Grove Boulevard Suite 100
Garden Grove, CA 92843
Lease Period Monthly Rent Annual Rent
January 1, 2025 - June 30, 2025 $ 17,331.60 $ 103,989.60 (6 months) July 1, 2025 - June 30, 2026 $ 17,331.60 $ 207,979.20
July 1, 2026 - June 30, 2027 $ 17,851.55 $ 214,218.58
July 1, 2027 - June 30, 2028 $ 18,387.09 $ 220,645.13
July 1, 2028 - June 30, 2029 $ 18,938.71 $ 227,264.49
July 1, 2029 - June 30, 2030 $ 19,506.87 $ 234,082.42
July 1, 2030 - June 30, 2031 $ 20,092.07 $ 241,104.89
July 1, 2031 - June 30, 2032 $ 20,694.84 $ 248,338.04
July 1, 2032 - June 30, 2033 $ 21,315.68 $ 255,788.18
July 1, 2033 - June 30, 2034 $ 21,955.15 $ 263,461.83
July 1, 2034 - June 30, 2035 $ 22,613.81 $ 271,365.68
July 1, 2035 - June 30, 2036 $ 23,292.22 $ 279,506.65
July 1, 2036 - June 30, 2037 $ 23,990.99 $ 287,891.85
July 1, 2037 - June 30, 2038 $ 24,710.72 $ 296,528.61
July 1, 2038 - June 30, 2039 $ 25,452.04 $ 305,424.47
July 1, 2039 - June 30, 2040 $ 26,215.60 $ 314,587.20
July 1, 2040 - June 30, 2041 $ 27,002.07 $ 324,024.82
July 1, 2041 - June 30, 2042 $ 27,812.13 $ 333,745.56
July 1, 2042 - June 30, 2043 $ 28,646.49 $ 343,757.93
July 1, 2043 - June 30, 2044 $ 29,505.89 $ 354,070.67
July 1, 2044 – December 31, 2044 $ 30,391.07 $ 364,692.79 (6 months) 193
Item 127/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: Ursula Luna-Reynosa
Dept: City Manager Dept: Economic Development &
Housing
Date: 4/22/2025
Subject: Award a contract to Quality Fence Co. for the Caltrans Fencing Improvement Project, Phase III. (Cost: $139,682.70)(Action Item)

OBJECTIVE
For the City Council to award a construction agreement to Quality Fence Co. to implement Phase III of the Caltrans Fencing Improvement Project (CFIP) in the amount of $139,682.70.

BACKGROUND
In March 2023, the City Council approved a Cooperative Agreement with Caltrans, providing funding and approval for the City to install fencing, gates, rock slopes and gravel on unpaved slopes and narrow areas within the City and along certain underpasses of the 22 Freeway (SR-22) from Springdale Street to Garden Grove Boulevard (the “Project”). Quality Fence Co. was awarded a construction contract in the amount of $1,500,000 to execute Phase I and II of the described scope. To date, Phase I and II are complete.

DISCUSSION
While robust efforts to mitigate the increase of encampments within the City have been ongoing, the concern persists as reflected in continuous complaints from residents. The Garden Grove Police Department’s Special Resource Team (SRT) supports the effectiveness of deterrent fencing in preventing the rise of encampments within the City. Upon the completion of Phase I and II, community interest in exploring the expansion of the Project is apparent. Given the remaining balance of $150,000.00 from the Cooperative Agreement, Caltrans has agreed to fund Phase III as part of the scope of work for the Project.

Phase III scope includes the demolition of existing chain link fence and the installation of Securifor 4D fencing and gates beneath the underpass on both the East and West side of Newland Street. Quality Fence Co. submitted a cost proposal in the amount of $139,682.70 to implement Phase III of the Project, retaining their overhead cost and mark up at 5 percent.
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Item 127/2025

FINANCIAL IMPACT
There is no financial impact to the City. Per the Cooperative Agreement with Caltrans, a hundred percent (100%) of the cost will be reimbursed by Caltrans.

RECOMMENDATION
It is recommended that the City Council:
 Award the construction contract to Quality Fence Co. in the amount of $139,682.70 to execute Phase III of the Caltrans Fencing Improvement Project (CFIP);
 Authorize the City Manager, or designee, to execute the contract and amendments to Quality Fence Co.’s construction contract, make minor modifications, as appropriate, and execute any documents necessary to effectuate the contract on behalf of the City.

ATTACHMENT(S)
Attachment 1: Agreement
Attachment 2: Proposal (Newland Street)
Attachment 3: Map
195
1 CONSTRUCTION AGREEMENT

CALTRANS FENCING IMPROVEMENT PROJECT
PROJECT NO. 1222000046/EA#0T410
THIS AGREEMENT is made this 22nd day of April, 2025, by the CITY OF GARDEN GROVE (“CITY”), and QUALITY FENCE COMPANY, hereinafter referred to as (“CONTRACTOR”) RECITALS:

The following recitals are a substantive part of this Agreement:

1. This Agreement is entered into pursuant to City of Garden Grove Council Authorization dated December 12, 2023.

2. CITY desires to utilize the services of CONTRACTOR to furnish material, equipment, and labor for the CALTRANS FENCING IMPROVEMENT PROJECT; PROJECT NO. 1222000046/EA#0T410, Phase III, consisting of the demolition and installation of fencing and gates from Springdale Street to Garden Grove Blvd. of Garden Grove, County of Orange.

3. CONTRACTOR is qualified by virtue of experience, training, education, and expertise to accomplish services.

AGREEMENT
THE PARTIES MUTUALLY AGREE AS FOLLOWS:

5.1 General Conditions. CONTRACTOR certifies and agrees that all the terms, conditions and obligations of the Contract Documents as hereinafter defined, the location of the job site, and the conditions under which the work is to be performed have been thoroughly reviewed, and enters into this Contract based upon CONTRACTOR's investigation of all such matters and is in no way relying upon any opinions or representations of CITY. It is agreed that this Contract represents the entire agreement. It is further agreed that the Contract Documents including the Notice Inviting Bids, Special Instructions to Bidders, if any, Plans, Specifications and CONTRACTOR's Proposal, are incorporated in this Contract by reference, with the same force and effect as if the same were set forth at length herein, and that CONTRACTOR and its subcontractors, if any, will be and are bound by any and all of said Contract Documents insofar as they relate in any part or in any way, directly or indirectly, to the work covered by this Contract. "Project" as used herein defines the entire scope of the work covered by all the Contract Documents. Anything mentioned in the Specifications and not indicated in the Plans, or indicated in the Plans and not mentioned in the Specifications, shall be of like effect as if indicated and mentioned in both. In case of discrepancy in the Plans or Specifications, the matter shall be immediately submitted to CITY’s Economic Development Director, without whose decision CONTRACTOR shall not adjust said discrepancy save only at CONTRACTOR's own risk and expense. The decision of the Director shall be final.
196
2 5.2 Materials and Labor. CONTRACTOR shall furnish, under the conditions expressed in the Plans and Specifications, at CONTRACTOR'S own expense, all labor and materials necessary, except such as are mentioned in the Specifications to be furnished by the CITY, to construct and complete the project, in good workmanlike and substantial order. If CONTRACTOR fails to pay for labor or materials when due, CITY may settle such claims by making demand upon the surety to this Agreement. In the event of the failure or refusal of the surety to satisfy said claims, CITY may settle them directly and deduct the amount of payments from the Contract price and any amounts due to CONTRACTOR. In the event CITY receives a stop notice from any laborer or material supplier alleging non-payment by CONTRACTOR, CITY shall be entitled to deduct all of its costs and expenses incurred relating thereto, including but not limited to administrative and legal fees.

5.3 Project. The PROJECT is described as: CALTRANS FENCING IMPROVEMENT PROJECT; PROJECT NO. 1222000046/EA#0T410.

5.4 Plans and Specifications. The work to be done is shown in a set of detailed Plans and Specifications entitled: CALTRANS FENCING IMPROVEMENT PROJECT; PROJECT NO. 1222000046/EA#0T410.

Said Plans and Specifications and any revision, amendments or addenda thereto are attached hereto and incorporated herein as part of this Contract and referred to by reference. The work to be done must also be in accordance with the General Provisions, Standard Specifications and Standard Plans of CalTrans, which are also incorporated herein and referred to by, reference.

5.5 Time of Commencement and Completion. CONTRACTOR shall have twenty-one (21) calendar days from the award of the Contract to execute the Contract and supply CITY with all of the documents and information required by the Contract Documents, including but not limited to, the necessary bonds and insurance certificates and endorsements. Once the CITY receives the executed Contract and all of the other properly drafted and executed documents and information, it may issue a Notice to Proceed to the CONTRACTOR. If CONTRACTOR refuses or fails to execute the Contract or refuses or fails to provide the required documents and information within the twenty-one (21) calendar days, the CITY may then rescind the award of the Contract.

Upon receipt of the Notice to Proceed, CONTRACTOR agrees to submit shop drawings and proof of payment for materials from supplier within ten (10) calendar days. Further, upon receipt of the Notice to Proceed the CONTRACTOR shall diligently prosecute the work to completion within twenty-one (21) total working days excluding delays caused or authorized by the CITY as set forth in Sections 5.7, 5.8 and 5.9 hereof.

5.6 Time is of the Essence. Time is of the essence of this Contract. As required by the Contract Documents, CONTRACTOR shall prepare and obtain approval of all shop drawings, details and samples, and do all other things necessary and incidental to the prosecution of CONTRACTOR'S work in conformance with an approved construction progress schedule. CONTRACTOR shall coordinate the work covered by this Contract with that of all other contractors and subcontractors of the CITY, in a manner that will facilitate the efficient completion of the entire work in accordance with Section 5.5 herein. CITY shall have complete control of the premises on which the work is to be performed and shall have the right to decide the time or order in which the various portions of the work shall be installed or the priority of the work of other subcontractors, and, in general, all matters representing the timely and orderly conduct of the work of CONTRACTOR on the premises.

5.7 Excusable Delays. CONTRACTOR shall be excused for any delay in the prosecution or completion of the Project caused by acts of God; inclement weather; damages caused by fire or other casualty for which CONTRACTOR is not responsible; any act of negligence or default of 197
3 CITY; failure of CITY to make timely payments to CONTRACTOR; late delivery of materials required by this CONTRACT to be furnished by CITY; combined action of the workers in no way caused by or resulting from default or collusion on the part of CONTRACTOR; a lockout by CITY; or any other delays unforeseen by CONTRACTOR and beyond CONTRACTOR's reasonable control.

CITY shall extend the time fixed in Section 5.5 herein for completion of the Project by the number of days CONTRACTOR has thus been delayed, provided that CONTRACTOR presents a written request to CITY for such time extension within fifteen (15) days of the commencement of such delay and CITY finds that the delay is justified. CITY 'S decision will be conclusive on the parties to this Contract. Failure to file such request within the time allowed shall be deemed a waiver of the claim by CONTRACTOR.

No claims by CONTRACTOR for additional compensation or damages for delays will be allowed unless CONTRACTOR satisfies CITY that such delays were unavoidable and not the result of any action or inaction of CONTRACTOR and that CONTRACTOR took all available measures to mitigate such damages. Extensions of time and extra compensation as a result of incurring undisclosed utilities would be determined in accordance with SPECIAL PROVISIONS and Section 3-3 of the Standard Specifications for Public Works Construction 2009 Edition (GREEN BOOK). The CITY’S decision will be conclusive on all parties to this Contract.

5.8 Extra Work. The Contract price includes compensation for all work performed by CONTRACTOR, unless CONTRACTOR obtains a written change order signed by a designated representative of CITY specifying the exact nature of the extra work and the amount of extra compensation to be paid all as more particularly set forth in Section 5.9 hereof.

CITY shall extend the time fixed in Section 5.5 for completion of the Project by the number of days reasonably required for CONTRACTOR to perform the extra work, as determined by CITY’S Engineer. The decision of the Engineer shall be final.

5.9 Changes in Project.

5.9.1 CITY may at any time, without notice to any surety, by written order designated or indicated to be a change order, make any change in the work within the general scope of the Contract, including but not limited to changes:
a. In the Specifications (including drawings and designs); b. In the time, method or manner of performance of the work; c. In the CITY -furnished facilities, equipment, materials, services or site; or d. Directing acceleration in the performance of the work.

If CONTRACTOR believes that the written order issued as part of this Section 5.9.1 has caused an increase in costs or time, the CONTRACTOR shall submit a written request for equitable adjustment to the CITY that includes a detailed cost breakdown and time impact analysis in sufficient detail to allow the CITY to analyze the request. Said notice shall be submitted via certified mail within twenty (20) days of the CONTRACTOR’S receipt of the written order. CONTRACTOR’s failure to submit the written request for equitable adjustment within the required twenty (20) days shall constitute a waiver of any potential change order or claim for said alleged change. The CITY shall review CONTRACTOR’S request and shall provide a written response within thirty (30) days of receipt of the request either approving or denying the request.

5.9.2 A change may also be any other conflict, difficulty or issue which the CONTRACTOR believes caused any change to the CONTRACTOR’s costs or project schedule, provided CONTRACTOR gives the CITY written notice and a request for equitable 198
4 adjustment that includes a detailed cost breakdown and time impact analysis in sufficient detail to allow the CITY to analyze the request. The notice shall also state the date the CONTRACTOR became aware of the issue, circumstances and source of the issue and that CONTRACTOR regards the issue as a change order. Said written notice shall be delivered to the CITY via certified mail within twenty (20) days of CONTRACTOR’s first notice of the issue. CONTRACTOR’s failure to submit the notice, which includes the written request for equitable adjustment within the required twenty (20) days shall constitute a waiver of ant potential change order or claim for said alleged change. The CITY shall review CONTRACTOR’s request and shall provide a written response within thirty (30) days of receipt of the request either approving or denying the request.

5.9.3 Except as provided in this Section 5.9, no order, statement or conduct of the CITY or its representatives shall be treated as a change under this Section 5.9 or entitle CONTRACTOR to an equitable adjustment.

5.9.4 Except for claims based on defective specifications, no claim for any change under paragraph 5.9.1 or 5.9.2 above shall be allowed for any work performed more than 20 days before the CONTRACTOR gives written notice as required in paragraphs 5.9.1 and 5.9.2. In the case of defective specifications for which the CITY is responsible, the equitable adjustment shall include any increased direct cost CONTRACTOR reasonably incurred in attempting to comply with those defective specifications.

5.9.5 If CONTRACTOR intends to assert a claim for an equitable adjustment under this Section 5.9, it must, within thirty (30) days after receipt of a denial of a request for equitable adjustment under paragraphs 5.9.1 and 5.9.2, submit a written statement to the CITY setting forth the general nature and monetary extent of such claim. The CITY may extend the 30-day period. CONTRACTOR’s failure to submit the notice of a claim, within the required thirty (30) days shall constitute a waiver of the claim by the CONTRACTOR.

5.9.6 No claim by CONTRACTOR for an equitable adjustment shall be allowed if made after final payment under this Agreement.

5.9.7 CONTRACTOR hereby agrees to make any and all changes, furnish the materials and perform the work that CITY may require without nullifying this Contract. CONTRACTOR shall adhere strictly to the Plans and Specifications unless a change therefrom is authorized in writing by the CITY. Under no condition shall CONTRACTOR make any changes to the Project, either in additions or deductions, without the written order of the CITY and the CITY shall not pay for any extra charges made by CONTRACTOR that have not been agreed upon in advance in writing by the CITY. CONTRACTOR shall submit immediately to the CITY written copies of its firm's cost or credit proposal for change in the work. Disputed work shall be performed as ordered in writing by the CITY and the proper cost or credit breakdowns for disputed work shall be submitted without delay by CONTRACTOR to CITY.

5.10 Liquidated Damages for Delay. The parties agree that if the total work called for under this Contract, in all parts and requirements, is not completed within the time specified in Section 5.5 herein, plus the allowance made for delays or extensions authorized under Sections 5.7, 5.8 and

5.9 herein, the CITY will sustain damage which would be extremely difficult and impractical to ascertain. The parties therefore agree that CONTRACTOR will pay to CITY the sum of Three Thousand Six Hundred dollars ($3,600.00) per day for each and every calendar day during which completion of the Project is so delayed. CONTRACTOR agrees to pay such liquidated 199
5 damages and further agrees that CITY may offset the amount of liquidated damages from any monies due or that may become due CONTRACTOR under the Contract.

5.11 Contract Price and Method of Payment. CITY agrees to pay and the CONTRACTOR agrees to accept as full consideration for the faithful performance of this Contract, subject to any subsequent additions or deductions as provided in approved change orders, the sum of One Hundred Thirty Nine Thousand Six Hundred Eighty Two Dollars and 70/100 ($139,682.70) as itemized in the Contract Documents.

Progress payments shall be made to the CONTRACTOR on a monthly basis for each successive month as the work progresses. The CONTRACTOR shall be paid such sum as will bring the total payments received since the commencement of the work up to ninety-five percent (95%) of the value of the work completed, less all previous payments, provided that the CONTRACTOR submits the request for payment prior to the end of the day required to meet the payment schedule. The CITY will retain five percent (5%) of the amount of each such progress estimate and material cost until 35 days after the recordation of the Notice of Completion.

Payments shall be made on demands drawn in the manner required by law, accompanied by a certificate signed by the CITY’S Engineer, stating that the work for which payment is demanded has been performed in accordance with the terms of the Contract. Partial payments of the Contract price shall not be considered as an acceptance of any part of the work.

5.12 Substitution of Securities in Lieu of Retention of Funds. Pursuant to Public Contract Code § 22300, the CONTRACTOR will be entitled to post approved securities with the CITY or an approved financial institution in order to have the CITY release funds retained by the CITY to ensure performance of the Contract. CONTRACTOR shall be required to execute an addendum to this Contract together with escrow instructions and any other documents in order to effect this substitution.

5.13 Completion. Within 10 days after the contract completion date of the Project, CONTRACTOR shall file with the CITY’s Economic Development Director its affidavit stating that all workers and persons employed, all firms supplying materials, and all subcontractors upon the Project have been paid in full, and that there are no claims outstanding against the Project for either labor or material, except those certain items, if any, to be set forth in an affidavit covering disputed claims, or items in connection with Stop Notices which have been filed under the provisions of the statutes of the State of California. CITY may require affidavits or certificates of payment and/or releases from any SUBCONTRACTOR, laborer or material supplier.

5.14 CONTRACTOR's Employees Compensation

5.14.1 General Prevailing Rate. CITY has ascertained that State prevailing wage requirements of the California Labor Code including Sections 1770, 1771.5, 1773, 1777.5, and 1776 are required to execute this Contract. If there is a difference between the minimum wage rates predetermined by the Secretary of Labor and the general prevailing wage rates determined by the Director of the California Department of Industrial Relations for similar classifications of labor, the CONTRACTOR and the subcontractors shall pay not less than the higher wage rate. The CITY will not accept the lower State wage rates. This includes “helper” (or other classifications based on hours of experience) or any other classification. A copy of the prevailing rate of per diem wages shall be posted at the job site.

5.14.2 Forfeiture for Violation. CONTRACTOR shall, as a penalty to the CITY, forfeit one hundred dollars ($100.00) for each calendar day or portion thereof for each worker paid (either by the CONTRACTOR or any SUBCONTRACTOR under it) less than the 200
6 greater of State minimum wage rate associated with the duties of the employee in question, in accordance with the State prevailing wage requirements of the California Labor Code, including Sections 1770, 1771.5, 1773, 1777.5, and 1776.

5.14.3 Apprentices. The greater of Section 1777.5, 1777.6 and 1777.7 of the Labor Code of the State of California, regarding the employment of apprentices is applicable to this Contract and the CONTRACTOR shall comply therewith if the prime contract involves thirty thousand dollars ($30,000.00) or more or twenty (20) working days, or more; or if contracts of specialty CONTRACTORs not bidding for work through the general or prime CONTRACTOR are two thousand dollars ($2,000.00) or more for five (5) working days or more.

5.14.4 Workday. In the performance of this Contract, not more than eight (8) hours shall constitute a day's work, and CONTRACTOR shall not require more than eight (8) hours of labor in a day from any person employed by him hereunder except as provided in paragraph (5.14.2) above. CONTRACTOR shall conform to Article 3, Chapter 1, Part 7 (Sections 1810 et seq.) of the Labor Code of the State of California, and shall forfeit to the CITY as a penalty, the sum of twenty-five Dollars ($25.00) for each worker employed in the execution of this Contract by CONTRACTOR or any SUBCONTRACTOR for each calendar day during which any worker is required or permitted to labor more than eight (8) hours in any one calendar day and forty (40) hours in any one week in violation of said Article. CONTRACTOR shall keep an accurate record showing the name and actual hours worked each calendar day and each calendar week by each worker employed by CONTRACTOR in connection with the Project.

5.14.5 Record of Wages: Inspection. CONTRACTOR agrees to maintain accurate payroll records showing the name, address, social security number, work classification, straight-time and overtime hours worked each day and week, and the actual State prevailing wage paid to each journeyman, apprentice, worker or other employee employed by it in connection with the Project and agrees to require that each of its subcontractors does the same. The applicable CONTRACTOR or subcontractor or its agent having authority over such matters shall certify all payroll records as accurate.

CONTRACTOR further agrees that its payroll records and those of its subcontractors shall be available to the employee or employee's representative, the Division of Labor Standards Enforcement, and the Division of Apprenticeship Standards and shall comply with all of the provisions of Labor Code Section 1776, in general. CONTRACTOR shall comply with all the provisions of Labor Code Section 1776, and shall submit payroll records to the Labor Commissioner pursuant to Labor Code Section 1771.4(a)(3). The CONTRACTOR shall submit copies of certified payroll reports and cancelled checks for laborers, every week to the CITY. Certified payroll and cancelled checks submittals are due one month after start of construction and every week thereafter. If the certified payroll and cancelled checks are not submitted, the CONTRACTOR will be notified that compliance is required within five (5) working days or contract work must cease. The CITY will not be responsible for any delay or acceleration charges or any incurred costs or damages as a result of the work stoppage due to CONTRACTOR’s failure to comply.

Work shall be ceased in an orderly, safe fashion. Should this not occur, CITY will correct the deficiencies and deduct the cost from funds due to the CONTRACTOR. In addition, no progress payment shall be made until the copies of certified payroll reports and cancelled checks are submitted.

5.14.6 Contractor Registration. CONTRACTOR and its subcontractors must be registered with the California Department of Industrial Relations pursuant to Labor Code Section 201
7 1725.5. This Agreement shall not be effective until CONTRACTOR provides proof of registration to the CITY.

5.14.7 Posting of Job Site Notices. CONTRACTOR shall comply with the job site notices posting requirements established by the Labor Commissioner pursuant to Title 8, California Code of Regulations Section 16461(e) or other regulation promulgated pursuant to Labor Code Section 1771.4(a)(2).

5.14.8 Notice of DIR Compliance Monitoring and Enforcement. Pursuant to Labor Code Section 1771.4, this Project is subject to compliance monitoring and enforcement by the California Department of Industrial Relations.

5.15 Surety Bonds. CONTRACTOR shall, upon entering into performance of this Agreement, furnish bonds in the amount of one hundred percent (100%) of the Contract price bid, to guarantee the faithful performance of the work, and the other in the amount of one hundred percent (100%) of the Contract price bid to guarantee payment of all claims for labor and materials furnished. This Contract shall not become effective until such bonds are supplied to and approved by the CITY.

5.16 Insurance.

5.16.1 CONTRACTOR is also aware of the provisions of Section 3700 of the Labor Code, which requires every employer to be insured against liability for Workers’ Compensation or undertake self-insurance in accordance with the provisions of that Code, and will comply with such provisions before commencing the performance of the work of this Contract.

5.16.2 CONTRACTOR and all SUBCONTRACTORs shall carry workers' compensation insurance for the protection of its employees during the progress of the work. The insurer shall waive its rights of subrogation against the CITY, its Officers, Officials, Agents, Employees, Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents and Employees, as determined by the City and shall issue an insurance certificate and waiver of subrogation to the policy evidencing same.

5.16.3 CONTRACTOR shall at all times carry, on all operations hereunder, bodily injury, including death, and property damage liability insurance, including automotive operations bodily injury and property damage coverage; and builders' all risk insurance.

Follows Form excess liability insurance shall be provided for any underlying policy that does not meet the policy limits required by this contract. All insurance coverage shall be in amounts specified by the CITY in the Insurance Requirements and shall be evidenced by the issuance of a certificate and additional insured endorsement in forms prescribed by the CITY and shall be underwritten by insurance companies satisfactory to the CITY for all operations, subcontract work, contractual obligations, product or completed operations, all owned vehicles and non-owned vehicles. Claims made and modified occurrence policies shall not be accepted. Said insurance coverage obtained by the CONTRACTOR, excepting workers' compensation coverage, shall name the CITY, its Officers, Officials, Agents, Employees, Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents and Employees, as determined by the CITY, as additional insured on said policies. Additional insured status shall be evidenced in the form of an Additional insured Endorsement (CG 20 10 1185).

For any claims related to this Project, the Contractor’s insurance coverage shall be primary insurance as respects the CITY, its Officers, Officials, Agents, Employees, 202
8 Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents, and Employees, as determined by the CITY. Any insurance or self-insurance maintained by the CITY, its Officers, Officials, Agents, Employees, Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents, and Employees, as determined by the CITY shall be excess of the CONTRACTOR’s insurance and not contribute with it.

5.16.4 Before CONTRACTOR performs any work at, or prepares or delivers materials to, the site of construction, CONTRACTOR shall furnish:

COMMENCEMENT OF WORK. CONTRACTOR shall not commence work under this Agreement until all certificates and endorsements have been received and approved by CITY. All insurance required by this Agreement shall contain a Statement of Obligation on the part of the carrier to notify CITY of any material change, cancellation, or termination at least thirty (30) days in advance. Contractor shall also provide a waiver of subrogaton for each policy.

INSURANCE AMOUNTS. CONTRACTOR shall maintain all of the foregoing insurance coverage in force until the work under this Contract is fully completed. The requirement for carrying the foregoing insurance shall not derogate from the provisions for indemnification of CITY by CONTRACTOR under Section 5.17 of this Contract.

Notwithstanding nor diminishing the obligations of CONTRACTOR with respect to the foregoing, CONTRACTOR shall subscribe for and maintain in full force and effect during the life of this Contract, the following insurance in amounts not less than the amounts specified and issued by a company admitted and licensed in California and having a Best's Guide Rating of A-Class VII or better (Claims made and modified occurrence policies are not acceptable):

Workers’ Compensation As required by the State of California.

Employer’s Liability $1,000,000 per accident for bodily injury or disease.

Commercial General Liability (including
operations, products and completed
operations, and not excluding XCU)
$5,000,000 per occurrence for bodily
injury, personal injury and property
damage. Coverage shall include mobile
equipment.

Automobile Liability, including
non-owned and hired vehicles
$2,000,000 combined single limit for bodily
injury and property damage.

Contractors’ Pollution Legal Liability $1,000,000 per occurrence or claim, and $2,000,000 policy aggregate.

Excess liability, follows form coverage, shall be provided for any underlying policy that does not meet the policy limits required and set forth herein. Insurance companies must be acceptable to CITY and have a Best’s Guide Rating of A-, Class VII or better, as approved by CITY.

An Additional Insured Endorsement, ongoing and products-completed operations, and including mobile equipment, for the Commercial General Liability policy shall designate CITY, its Officers, Officials, Agents, Employees, Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents and Employees, as determined by the CITY as additional insureds for liability arising out of work or operations performed by or on behalf of the 203
9 CONTRACTOR. CONTRACTOR shall provide to CITY proof of insurance and endorsement forms that conform to City’s requirements, as approved by the CITY.

An Additional Insured Endorsement for Automobile Liability policy shall designate CITY, its Officers, Officials, Agents, Employees, Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents and Employees, as determined by the CITY as additional insureds for automobiles owned, leased, hired, or borrowed by the CONTRACTOR.

CONTRACTOR shall provide to CITY proof of insurance and endorsement forms that conform to City’s requirements, as approved by CITY.

An Additional Insured Endorsement for Contractors’ Pollution Legal Liability policy shall designate CITY, its Officers, Officials, Agents, Employees, Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents and Employees, as determined by the CITY as additional insureds for liability arising out of work or operations performed by or on behalf of the CONTRACTOR. CONTRACTOR shall provide to CITY proof of insurance and endorsement forms that conform to City’s requirements, as approved by the CITY.

In the event any of CONTRACTOR’S underlying policies do not meet policy limits within the insurance requirements, CONTRACTOR shall provide coverage under an excess liability policy. The policy must be a follows form excess/umbrella policy.

CONTRACTOR shall provide the schedule of underlying polices for an excess/umbrella liability policy, state that the excess/umbrella policy follows form on the insurance certificate, and provide an additional insured endorsement for the excess/umbrella liability policy designating CITY, its Officers, Officials, Agents, Employees, Engineers, Volunteers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their Directors, Officers, Agents and Employees, as determined by the CITY as additional insureds.

A primary/non-contributory endorsement shall be provided to CITY for each policy.

For any claims related to this Agreement, CONTRACTOR’s insurance coverage shall be primary insurance as respects CITY, its officers, officials, agents, employees, and consultant for this Contract and all public agencies from whom permits will be obtained and their directors, officers, agents, and employees as determined by CITY. Any insurance or self-insurance maintained by CITY, its officers, officials, agents, employees, and consultants for this Contract and all public agencies from whom permits will be obtained and their directors, officers, agents, and employees, as determined by CITY shall be excess of the CONTRACTOR’s insurance and shall not contribute with it. CONTRACTOR shall provide to CITY proof of insurance and endorsement forms that conform to CITY’s requirements, as approved by the CITY.

CITY or its representatives shall at all times have the right to inspect and receive the original or a certified copy of all said policies of insurance, including certificates.

CONTRACTOR shall pay the premiums on the insurance hereinabove required.

If CONTRACTOR maintains higher insurance limits than the minimums shown above, CONTRACTOR shall provide coverage for the higher insurance limits otherwise maintained by the CONTRACTOR

5.17 Risk and Indemnification. All work covered by this Contract done at the site of construction or in preparing or delivering materials to the site shall be at the risk of CONTRACTOR alone.

CONTRACTOR agrees to save, indemnify and keep the CITY, its Officers, Agents, Employees, 204
10 Engineers, and Consultants for this Contract, and all public agencies from whom permits will be obtained and their directors, Officers, Agents and Employees harmless against any and all liability, claims, judgments, costs and demands, including demands arising from injuries or death of persons (CONTRACTOR's employees included) and damage to property, arising directly or indirectly out of the obligations herein undertaken or out of the operations conducted by CONTRACTOR, save and except claims or litigation arising through the active negligence or willful misconduct of CITY and will make good to reimburse CITY for any expenditures, including reasonable attorneys' fees CITY may incur by reason of such matters, and if requested by CITY, will defend any such suits at the sole cost and expense of CONTRACTOR.

5.18 Termination.

5.18.1 This Contract may be terminated in whole or in part in writing by the CITY for its convenience, provided that the CONTRACTOR is given (1) not less than ten (10) calendar days written notice (delivered by certified mail, return receipt requested) of intent to terminate, and (2) an opportunity for consultation with the terminating party prior to termination.

5.18.2 If termination for default or convenience is effected by the CITY, an equitable adjustment in the price provided for in this Contract shall be made, but (1) no amount shall be allowed for anticipated profit on unperformed services or other work, and (2) any payment due to the CONTRACTOR at the time of termination may be adjusted to cover any additional costs to the CITY because of the CONTRACTOR's default.

5.18.3 Upon receipt of a termination action under paragraph (5.18.1) or (5.18.2) above, the CONTRACTOR shall (1) promptly discontinue all affected work (unless the notice directs otherwise), and (2) deliver or otherwise make available to the CITY all data, drawings, specifications, reports, estimates, summaries and such other information and materials as may have been accumulated by the CONTRACTOR in performing this Contract whether completed or in process.

5.18.4 Upon termination under paragraphs (5.18.1) and (5.18.2) above, the CITY may take over the work and may award another party an agreement to complete the work under this Contract.

5.19 Warranty. The CONTRACTOR agrees to perform all work under this Contract in accordance with the CalTrans’ designs, drawings and specifications.

The CONTRACTOR guarantees for a period of one (1) year from the date of the notice of completion of the work that the completed work is free from all defects due to faulty materials, equipment or workmanship and that he shall promptly make whatever adjustments or corrections which may be necessary to cure any defects, including repairs or any damage to other parts of the system resulting from such defects. The CITY shall promptly give notice to the CONTRACTOR of observed defects. In the event that the CONTRACTOR fails to make adjustments, repairs, corrections or other work made necessary by such defects, the CITY may do so and charge the CONTRACTOR the cost incurred. The performance bond shall remain in full force and effect through the guarantee period.

The CONTRACTOR's obligations under this clause are in addition to the CONTRACTOR's other express or implied assurances of this Contract or state law and in no way diminish any other rights that the CITY may have against the CONTRACTOR for faulty materials, equipment or work.

5.20 Attorneys' Fees. If any action at law or in equity is necessary to enforce or interpret the terms of this Contract, each shall bear its own attorneys' fees, costs and necessary disbursements. 205
11 Notwithstanding the foregoing, if any action is brought against the CONTRACTOR or any subcontractor to enforce a Stop Notice or Notice to Withhold, which named the CITY as a party to said action, the CITY shall be entitled to reasonable attorneys' fees, costs and necessary disbursements arising out of the defense of such action by the CITY. The CITY shall be entitled to deduct its costs for any Stop Notice filed, whether court action is involved or not.

5.21 Notices. Any notice required or permitted under this Contract may be given by ordinary mail at the address set forth below. Any party whose address changes shall notify the other party in writing.

To CITY: TO CONTRACTOR:

City of Garden Grove QUALITY FENCE CO.

Economic Development Dept. Attn.: Natalie Reyes
Attention: Christy Le 14929 Garfield Ave.
11222 Acacia Prkwy. Paramount, cA 90723
Garden Grove, CA 92840 (323) 585-8585
(714) 741-5206

SIGNATURE ON NEXT PAGE
206
12 IN WITNESS THEREOF, these parties have executed this Construction Agreement on the day and year shown below.
"CITY"

CITY OF GARDEN GROVE
Date:____________________________ By:

Lisa L. Kim
City Manager
ATTEST:

City Clerk
Date:
"CONTRACTOR"
QUALITY FENCE CO.

CONTRACTOR'S State License No.
(Expiration Date: )
By:

Title:

Date:

APPROVED AS TO FORM:
______________________________
City of Garden Grove
City Attorney
If CONTRACTOR is a corporation, a Corporate
Resolution and/or Corporate Seal is required.

Date:___________________________
207
13 FAITHFUL PERFORMANCE BOND
Bond No.

Premium
NOTICE: TO WHOM IT MAY CONCERN: those we, ,
,
as Principal, and
as Surety, are held and firmly bound unto The City of Garden Grove, (CITY) in the sum of _____________________________________________________________________________ Lawful money of the United States, for the payment of which we bind heirs, our executors, administrators, successors, and ourselves jointly and severally.

That the Surety's office is located at ,
telephone no. ; the Surety is licensed to do business in the State of California; and the California Insurance Agent's License No., address, and telephone no. are as follows:

License No.:

Address:

Telephone No.:

That the following clause must be completed if, in fact, a non-resident agent for the Surety is a party to the transaction:

Name of non-resident agent:

Non-resident agent's office address:

Telephone No.:

THE CONDITION OF THIS OBLIGATION IS SUCH, that:

1. The Principal has agreed entered into a contract attached hereto, dated the day of , 20___, with THE CITY OF GARDEN GROVE for CALTRANS FENCING IMPROVEMENT PROJECT; PROJECT NO. 1222000046/EA#0T410

2. If the Principal shall well and truly perform, or cause to be performed, each and all of the requirements and obligations of the contract to be performed by the Principal, as set forth in the contract, then this bond shall be null and void; otherwise, it shall remain in full force and effect. In the event that suit is instituted to recover on this bond, the Surety will pay reasonable attorneys' fees.

3. Further, the Surety, for value received, hereby stipulates and agrees that no change, extension of time, alteration, or modification of the contract documents or of work performed shall in any way affect its obligation on this bond, and it does hereby waive notice of any change, extension of time, alteration, or modification of the contract documents, or of work to be performed. 208
14 FAITHFUL PERFORMANCE BOND (Continues)
Executed this day of , 20___
Principal Principal
By:

Surety
By:

Attorney-in-Fact
California Resident Agent
By:

Non-resident Agent - Attorney-in-Fact
[ATTACH NOTARY ACKNOWLEDGMENT]
209
15 LABOR AND MATERIAL BOND
Bond No.

Premium
NOTICE: TO WHOM IT MAY CONCERN: those we,
,
as Principal, and , as Surety,
are held and firmly bound unto The City of Garden Grove, California ("CITY") in the sum of Dollars ($ ), lawful money of the United States, for the payment of the sum, we bind heirs, our executors, administrators, successors, and ourselves jointly and severally.

That the Surety's office is located at ,
telephone no. ; the Surety is licensed to do business in the State of California; and the California Insurance Agent's License No., address, and telephone no. are as follows:

License No.:

Address:

Telephone No.:

That the following clause must be completed if, in fact, a non-resident agent for the Surety is a party to the transaction:

Name of non-resident agent:

Non-resident agent's office address:

Telephone No.:

THE CONDITION OF THIS OBLIGATION IS SUCH, that:

1. The Principal has entered into a contract attached hereto, dated day of ________________, 20___, with the CITY OF GARDEN GROVE for CALTRANS FENCING IMPROVEMENT PROJECT; PROJECT NO. 1222000046/EA#0T410

2. If the Principal, its heirs, executors, administrators, successors, or assigns, or SUBCONTRACTORs, shall fail to pay for any materials, provisions, provender, or other supplies or teams, implements, or machinery used in, upon, for, or about, the performance of the improvement, or for any work or labor thereon of any kind, or for amounts due under the Unemployment Insurance Code with respect to work or labor, and provided that the claimant shall have complied with the provision of the code, the Surety or Sureties will pay for same in the amount not exceeding the sum specified in this bond; otherwise, the above obligation shall be void. In case suit is brought upon this bond, the Surety will pay reasonable attorneys' fees.

3. The Surety, for value received, hereby stipulates and agrees that no change, extension of time, alteration, or modification of the contract documents, or of work performed, shall in any way affect its obligation on this bond, and it does hereby waive notice of any change, extension of time, alteration, or modification of the contract documents, or of work to be performed. 210
16 LABOR AND MATERIAL BOND (Continued)

4. This bond shall inure to the benefit of any and all persons, companies, and corporations entitled to the claims under Civil Code 3181 et seq., so as to give a right of action to them or their assignees in any suit brought upon this bond.

Executed this day of , 20 .

Principal Principal
By:

Surety
By:

Attorney-in-Fact
California Resident Agent
By:

Non-resident Agent - Attorney-in-Fact
[ATTACH NOTARY ACKNOWLEDGMENT]
[
211
17 ESCROW AGREEMENT FOR SECURITY DEPOSITS IN LIEU OF RETENTION This Escrow Agreement is made and entered into by and between whose address is ,
hereinafter called "Owner", ,
whose address is ,
hereinafter called "CONTRACTOR", ,
and , whose address
is ,
hereinafter called "escrow agent."
For the consideration hereinafter set forth, the Owner, CONTRACTOR, and escrow agent agree as follows:
(1) Pursuant to Section 22300 of the Public Contract Code of the State of California, the CONTRACTOR has the option to deposit securities with the escrow agent as a substitute for retention earnings required to be withheld by the Owner pursuant to the construction contract entered into between the Owner and CONTRACTOR for in the amount of
dated (hereafter referred to as the "contract"). Alternatively, on written request of the CONTRACTOR, the Owner shall make payments of the retention earnings directly to the escrow agent.

When the CONTRACTOR deposits the securities as a substitute for the contract earnings, the escrow agent shall notify the Owner within ten days of the deposit. The market value of the securities at the time of the substitution shall be at least equal to the cash amount then required to be withheld as retention under the terms of the contract between the Owner and CONTRACTOR. Securities shall be held in the name of the ________________, and shall designate the CONTRACTOR as the beneficial owner.
(2) The Owner shall make progress payments to the CONTRACTOR for those funds which otherwise would be withheld from progress payments pursuant to the contract provision, provided that the escrow agent holds securities in the form and amount specified above. (3) When the Owner makes payment of retentions earned directly to the escrow agent, the escrow agent shall hold them for the benefit of the CONTRACTOR until such time as the escrow created under this contract is terminated. The CONTRACTOR may direct the investment of the payments into securities. All terms and conditions of this agreement and the rights and responsibilities of the parties shall be equally applicable and binding when the Owner pays the escrow agent directly. (4) The CONTRACTOR shall be responsible for paying all fees for the expenses incurred by the escrow agent in administering the escrow account. These expenses and payment terms shall be determined by the CONTRACTOR and escrow agent.
(5) The interest earned on the securities or the money market accounts held in escrow and all interest on the interest shall be the sole account of CONTRACTOR and shall be subject to withdrawal by CONTRACTOR at any time and from time to time without notice to the Owner. (6) The CONTRACTOR shall have the right to withdraw all or any part of the principal in the escrow account only by written notice to the escrow agent accompanied by written authorization from the Owner to the escrow agent that the Owner consents to the withdrawal of the amount sought to be withdrawn by CONTRACTOR.
(7) The Owner shall have a right to draw upon the securities in the event of default by the CONTRACTOR. Upon seven days' written notice to the escrow agent from the Owner of the default, the escrow agent shall immediately convert the securities to cash and shall distribute the cash as instructed by the Owner.
212
18 (8) Upon receipt of written notification from the Owner certifying that the contract is final and complete, and that the CONTRACTOR has complied with all requirements and procedures applicable to the contract, the escrow agent shall release to the CONTRACTOR all securities and interest on deposit less escrow fees and charges of the escrow account. The escrow shall be closed immediately upon disbursement of all moneys and securities on deposit and payment of fees and charges.
(9) The escrow agent shall rely on the written notifications from the Owner and the CONTRACTOR pursuant to Sections (1) to (8), inclusive, of this agreement and the Owner and CONTRACTOR shall hold the escrow agent harmless from the escrow agent's release, conversion, and disbursement of the securities and interest as set forth above. (10) The names of the persons who are authorized to give written notice or to receive written notice on behalf of the Owner and on behalf of the CONTRACTOR in connection with the foregoing, and exemplars of their respective signatures are as follows:

On behalf of the Owner: On behalf of the CONTRACTOR:

On behalf of the Owner: On behalf of the CONTRACTOR:

Title Title
Name Name
Signature Signature
Address Address
213
19 On behalf of the escrow agent:

Title Title
Name Name
Signature Signature
Address Address
At the time the escrow account is opened, the Owner and CONTRACTOR shall deliver to the escrow agent a fully executed counterpart of this Agreement.

IN WITNESS WHEREOF, the parties have executed this Agreement by their proper officers on the date first set forth above.

Owner/CONTRACTOR Date:

Title/Title
Approved as to Form
City of Garden Grove
City Attorney
214
SECTION 6 – GENERAL CONDITIONS (Continued)
20 SECTION 6 - GENERAL CONDITIONS

1. GENERAL DESCRIPTION
The work shall consist of furnishing all material and equipment and performing all labor required to carry out the general intention in accordance with the Plans and Specifications.

2. DEFINITIONS
State: Shall mean the State of California or the City of Garden Grove as applicable.

Board or City Council: Shall mean the governing body of the City of Garden Grove.

City : Shall mean the City of Garden Grove.

Director: Shall mean the City’s Director of Economic Development or his/her authorized agent.

3. LOCATION
The work shall be constructed on land owned or controlled by CalTrans at the sites shown on the plans.

4. PERFORMANCE BOND
Refer to Construction Agreement.

5. RETENTION
Refer to Construction Agreement.

6. BEGINNING OF WORK
Refer to Construction Agreement.

7. TIME FOR COMPLETION
Refer to Construction Agreement

8. LIQUIDATED DAMAGES
Refer to Construction Agreement.

9. STANDARD SPECIFICATIONS AND STANDARD PLANS
"Standard Specifications" referred to herein shall be the STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION (latest) EDITION (GREEN BOOK), including all supplements. Copies of the Standard Specifications are available from the publisher:
https://www.bnibooks.com/
"Standard Plans" referred to herein shall be those of the City of Garden Grove and/or CalTrans, latest revision unless noted otherwise.

Where the Plans and Specifications describe portions of the work in general terms, but not in complete detail, it is understood that the item is to be furnished and installed complete and in place and that only the best general practice is to prevail and that only materials and workmanship of the first quality are to be used. Unless otherwise specified, the 215
SECTION 6 – GENERAL CONDITIONS (Continued)
21 CONTRACTOR shall furnish all labor, materials, tools, equipment and incidentals, and do all the work involved in executing the contract.

10. MATERIALS
Materials shall be new and comply with these specifications. Certified reports of material's inspections of materials required under this contract as specified herein shall be submitted and may be accepted by the Director in lieu of actual chemical or physical tests in the field. Where a reasonable doubt exists in the mind of the Director, however, he shall conduct all necessary tests to determine that the material in question meets the requirements of the specifications.

The cost of making such tests shall be borne by the City of Garden Grove when the results indicate compliance with the specifications; otherwise, the expense of such tests shall be borne by the CONTRACTOR.

11. LICENSES, PERMITS, REGULATIONS AND ORDINANCES
At its sole cost and expense, CONTRACTOR and all subcontractors shall obtain such licenses, permits, and approvals as may be required by law for the performance of the services required by this agreement. CONTRACTOR and all subcontractors shall have the sole obligation to pay for any fees, assessments, county inspections, and taxes, plus applicable penalties and interest, which may be imposed by law and arise from or are necessary for the performance of the services required by this contract. The CONTRACTOR and any subcontractor shall have the proper state licenses for the work to be performed along with obtaining city and/or county business license(s) prior to commencement of their work.

CONTRACTOR shall secure City of Garden Grove business license and other required licenses and permits prior to working in the City of Garden Grove. CONTRACTOR shall add the City of Garden Grove, as additional insureds on the required liability insurance and to provide a copy of insurance to the City Garden Grove.

The CONTRACTOR and all subcontractors shall comply with all laws, ordinances, rules and regulations bearing on the conduct of the work. Any work performed, or materials or equipment furnished, which does not conform to said laws, ordinances, rules and regulations, shall be changed to conform thereto by the CONTRACTOR at his sole expense.

12. WORK OUTSIDE REGULAR HOURS
No work will be allowed outside regular working hours without the express permission of the Director, except work items relating to maintenance and cleanup of the work area for the purpose of public safety and convenience. In the event work outside regular hours is allowed, any extra expense incurred by the CONTRACTOR shall be considered as being included in his bid prices and no extra compensation will be due for such work.

The legal workday shall consist of eight (8) hours. Should CONTRACTOR receive permission from the Director to work overtime, the CONTRACTOR shall pay all inspection costs as a result of the CONTRACTOR’s overtime work at a rate of $120.00/hr.

Working hours in the City of Garden Grove shall be from 8:00 am to 4:30 pm Monday through Friday. Workdays shall be restricted to Monday through Friday unless written request outlining substantial reasons for working on Saturdays, Sundays or contractual holidays is submitted to the Director a minimum of forty-eight (48) hours in advance of the proposed non-contractual working day(s). If the work proposed is determined by the Director as being in the best interest of the CITY, the necessary inspection and survey services will be provided. 216
SECTION 6 – GENERAL CONDITIONS (Continued)
22 If the reasons for such request are not deemed sufficient, the Director may authorize inspection and survey services, if available. Such services shall be billed against the CONTRACTOR at the time and one-half salary rate plus fringe benefits for the personnel assigned to the project. Such services shall be paid to the nearest half-hour worked, subject to a minimum working period of two (2) hours.

Emergency repairs and pre-storm protective installations may be performed in project areas without written notice.

13. PRECONSTRUCTION CONFERENCE
The CONTRACTOR, along with his field representative(s) and all subcontractors, shall meet with representatives of the CITY before the start of construction. The CONTRACTOR will be notified regarding the exact time and place of the conference.

The CONTRACTOR shall submit a list of material suppliers to the Director at the Preconstruction Conference. He shall also designate an employee to be responsible for traffic control on this project other than the Project Superintendent. This employee shall have expertise in urban traffic control, and shall be at the site during all operations requiring traffic control. As part of his responsibilities, he shall personally inspect the traffic control devices in use at least twice per day during operations, and twice per day on days when traffic control remains in effect when no work is in progress.

A project construction schedule shall be submitted to the Director at the Preconstruction Conference.

A rate schedule shall be submitted to the Director at the Preconstruction Conference.

14. QUANTITIES OF WORK
The quantities of work shown in the Proposal are approximate only and constitute the Director's Estimate for this project. The CITY does not expressly or by implication agree that the actual amounts of work will correspond exactly with the Director's Estimate.

The CITY reserves the right to increase or decrease the amount of any class or portion of the work as may be deemed necessary or expedient by the Director.

15. LEGAL RELATIONS AND RESPONSIBILITY
Attention is directed to the provisions and penalties applicable to workmen permitted to labor more than eight hours in a calendar day, to labor discrimination, and to employment of alien labor.

16. PROSECUTION OF WORK
The CONTRACTOR shall conduct the work in such a manner and with sufficient materials, equipment, and in the time limits set forth in the Specifications and/or Agreement. Should the CONTRACTOR discontinue the prosecution of the work for any reason with the consent of the Director, he shall notify the Director at least twenty-four hours in advance of resuming construction activities.

17. EXAMINATION OF PREMISES
CONTRACTORs are required to visit the site before submitting proposals so as to satisfy themselves as to existing conditions immediately surrounding the place of work. No extra payment will be allowed by the CITY for failure to properly assess site-working conditions. 217
SECTION 6 – GENERAL CONDITIONS (Continued)
23 18. TERMS OF CONSTRUCTION AS USED IN THESE SPECIFICATIONS The present tense includes the past and future tenses; and the future the present.

The masculine gender includes the feminine and the neuter.

The singular number includes the plural; and the plural the singular. "Shall" is mandatory and "may" is permissive.

19. RECORD DRAWINGS
The CONTRACTOR shall keep a complete set of Record Drawings at the job site. Contract Drawings shall be legibly marked showing each actual item of record construction including:

A. Measured depths of elements in relation to fixed datum points.

B. Measured horizontal and vertical locations of underground utilities with reference to permanent surface improvements.

C. Field changes of dimensions, locations and/or materials with details as required to clearly delineate the modifications.

D. Any details not in the original Contract Drawings developed by the CITY or the CONTRACTOR through the course of construction necessary to clarify or modify the Contract Drawings.

CONTRACTOR shall submit "As-Built" prints to the Director prior to the CITY’S acceptance of the work, one copy in pdf format and one hard copy. The prints shall indicate in red all deviations from Project Plans. Failure by CONTRACTOR to submit "As-Built Plans" may cause delay in final payments.

20. SUBMITTALS (SHOP DRAWINGS)
The CONTRACTOR shall submit for approval by the Director such material, samples, product specifications/brochures, certified mix designs, warranties material certifications, operations and maintenance manuals and equipment as may be required, whether mentioned specifically herein or not.

The CONSTRACTOR shall submit two (2) sets or pdf files of shop drawings for approval.

Shop drawings must be completed; any cut sheets with multiple items must be clearly highlighted with a yellow felt tip mark identifying specific items to be used on the project.

Any “Unhighlighted” cut sheets will be returned for resubmittal. All shop drawings must be approved prior to the start of construction. One set of approved shop drawings must be at the construction site at all times.

21. SUPERINTENDENCE OF LABOR AND COMPETENCY
The CONTRACTOR, or an experienced superintendent authorized to act for him, shall be continually in charge of the work. Information given by the Director to the CONTRACTOR's superintendent or his/her authorized representative shall be as binding as though given to the CONTRACTOR in person. In addition, there shall be a qualified and experienced foreman in charge of each branch of work. No workman, foreman, or superintendent shall be continued on the work that is negligent, incompetent or disrespectful in the sole judgment of the Director.

22. PROTECTIONS AND INSURANCE
Refer to Construction Agreement.
218
SECTION 6 – GENERAL CONDITIONS (Continued)
24 23. SUBCONTRACTORS
No subcontractor will be recognized as such. All persons engaged in the work of construction will be considered as employees of CONTRACTOR, and CONTRACTOR will be held directly responsible for their work. No contract or any portion thereof may be assigned without the written consent of the Director.

24. CLAIMS/LEGAL ACTIONS AGAINST THE CITY
It is the intent of this contract, that the CONTRACTOR shall and will indemnify and hold harmless the City of Garden Grove, its officers, its board members, employees, and consultants from any and all claims, suits or actions regardless of the existence or degree of fault or negligence on the part of the CITY. The CONTRACTOR shall be responsible for any liability imposed by law and for injuries to or death of any person including but not limited to workmen and the public, or damage to property resulting from defects or obstruction or from any cause whatsoever during the progress of the work or at any time before its completion and final acceptance.

In the event claim/legal action is brought against the CITY, it will immediately be referred to the CONTRACTOR. Failure by the CONTRACTOR, for any reason to indemnify, defend and save harmless the CITY, the CITY shall deduct from any money due to CONTRACTOR reasonable expenses that the CITY staff or consultant working for the CITY have incurred in processing, investigation, defending any claims/legal actions brought against the CITY.

25. SATISFACTION OF LIENS
Before the CITY will make the final payment to the CONTRACTOR, the CONTRACTOR shall furnish the CITY with lien releases from all subcontractors and suppliers of material, together with a certified statement that the releases represent all the materials furnished and all the subcontractors engaged for the work.

26. DISPUTED WORK
If the CONTRACTOR and the CITY are unable to reach agreement on disputed work, the CITY may direct the CONTRACTOR to proceed with the work. Payment shall be as later determined by arbitration, if the CITY and the CONTRACTOR agree thereto, or as fixed in a court of law.

27. CLEAN UP
The CONTRACTOR shall protect and care for all work until final completion and acceptance.

During construction, the CONTRACTOR shall keep the site free and clear from all rubbish and debris, and the site must be cleaned up at the end of each day and within one day after the Director gives him notice.

At the time of the completion of the work, the CONTRACTOR shall remove from the site and the vicinity of the work all plant equipment, buildings and other temporary facilities, all used or unused materials belonging to him or used under his direction during construction. He shall remove all debris and rubbish from the site of the work before he makes application for acceptance of the work.

28. LEGAL HOLIDAYS
Legal holidays shall be regarded as Thanksgiving Day and the day after, New Year's Day and the day before or after as approved by the CITY, Martin Luther King Day, President's Birthday, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, and from December 18, 2023 to January 2, 2024.
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SECTION 6 – GENERAL CONDITIONS (Continued)
25 Therefore, by submitting a bid the CONTRACTOR acknowledges that the work will be stopped from December 18, 2023 through January 2, 2024 and that he/she has included all costs for the shut down of work over this period of time, and the recommencement of work on January 3, 2024.

29. PAYMENTS
Refer to Construction Agreement.

30. PAYMENT OF TAXES
The contract prices paid for the work shall include full compensation for all taxes which the CONTRACTOR is required to pay, whether imposed by Federal, State, or local government, including, without being limited to, Federal Excise Tax and Federal Transportation Tax.

31. SCHEDULE OF CONSTRUCTION
The CONTRACTOR shall submit to the Director a schedule of construction for approval.

A. The CONTRACTOR shall submit a written proposed baseline schedule to the Director before starting construction.

B. The CONTRACTOR shall be responsible for furnishing a schedule on a form, which meets the Director's approval.

C. The CONTRACTOR shall be responsible for updating the schedule and, if requested, will provide an updated copy of the schedule at the end of each billing period.

D. No payments of work completed shall be made until the subject schedule is submitted and approved.

The schedule of construction shall list in detail and proper sequence the various construction items for the job. The Director shall be notified before any change is made in the sequence of construction.

32. SAFETY PROVISIONS
The CONTRACTOR shall conform to the rules and regulations pertaining to safety established by the California Division of Industrial Safety.

The CONTRACTOR shall maintain the work site in a clean, safe and workmanlike manner.

All material to be cleared from the site shall be removed from the site at the end of each day.

All open trenches shall be either backfilled or the work area shall be adequately covered with steel plates as directed by the City Inspector at the end of each working day. The CONTRACTOR shall, upon direction of the Director, immediately remove or protect any item, which in the opinion of the Director presents a safety hazard. All costs involved in maintaining the work site in a clean and safe manner shall be included in the various items of work and no additional compensation will be allowed. With the approval of the Director, The CONTRACTOR may establish temporary "No Parking Tow Away" zones adjacent to the work zone. Establishment of such zones shall be coordinated with the Garden Grove Police Department, (714) 741-5707, and the CITY’s Traffic Engineer, (714) 741-5190.

33. GUARANTY
Refer to Construction Agreement.

34. COORDINATION OF DOCUMENTS
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SECTION 6 – GENERAL CONDITIONS (Continued)
26 In case of conflict between the various contract documents, the order of precedence shall be as follows:

1. Special Provisions

2. General Conditions

3. Construction Plans

5. The Standard Specifications

6. Cal Trans Publications
The Standard Specifications shall apply to all phases of work not controlled by documents 1 through 6 above.

In case of conflict between the Standard Specifications and the instructions and conditions of the invitation to bid, the Standard Specifications shall have precedence.

In case of conflict, it is the CONTRACTOR’s responsibility to use best materials as approved by the Director.

35. RIGHT-OF-WAY
It shall be the responsibility of the CONTRACTOR to conduct all of its activities within the confines of the work site.

If, for any reason, the CONTRACTOR elects to encroach upon other lands adjoining rights-of-way or adjoining the work site, CONTRACTOR shall first obtain written permission from the owner thereof and provide evidence of such permission in writing to the Director prior to entering upon such lands.

The CONTRACTOR shall indemnify and hold the CITY harmless from all claims for damages occasioned by such work or activity, whether done in compliance with this section and with permission or in violation of this section and without permission.

36. CONSTRUCTION SITE
Construction equipment shall not be stored at the work site before its actual use on the work nor for more than three (3) working days after it is no longer needed on the work. All repairs or assembly of equipment that will take two (2) or more working days to repair shall be done at the construction yard. The CITY shall approve the location and size of construction yard.

Any damaged, destroyed or disturbed area at the site shall be restored to their original condition or replaced by the CONTRACTOR as directed by the Director at no additional expense to the CITY. All equipment and materials shall be stored at the yard during weekends, unless otherwise authorized by the Director.

Excavated materials shall not be stored on the site. Excavated materials that may be suitable for backfill may be stored at the site if approved by the Inspector and if storage location conforms to the approved traffic control plan. The Director shall, at all times, have a safe access to the site for purposes of inspection and testing. The CONTRACTOR shall remove all trash, debris, and construction materials, spoil and contaminates (gas, oil diesel fuel, lubricants, etc.) and leave the site in a clean and level condition.

Full compensation for conforming to the requirements of this section shall be considered as included in the prices paid for the various contract items of work and no additional compensation will be allowed.

37. TESTS
Tests, including compaction tests, shall be performed in accordance with the Standard Specifications and these Specifications. The CONTRACTOR, at his own expense, shall deliver 221
SECTION 6 – GENERAL CONDITIONS (Continued)
27 the materials for testing to the place and at the time designated by the Director. The CONTRACTOR shall notify the Director no less than two (2) working days in advance of any required materials testing. The cost of performing such tests shall be borne by the CITY when results indicate compliance with the specifications; otherwise, the expense of such tests shall be borne by the CONTRACTOR.

38. COMPLIANCE WITH LAW
CONTRACTOR shall comply with all applicable laws, ordinances, codes, and regulations of the federal, state, and local governments.

40. NO WAIVER OF CONDITIONS
CONTRACTOR agrees that waiver by CITY of any one or more of the conditions of performance under this contract shall not be construed as waiver of any other condition of performance under this contract.

41. CORPORATE AUTHORITY
The persons executing this contract on behalf of the parties hereto warrant that they are duly authorized to execute this contract on behalf of said parties and that by so executing this contract; the parties hereto are formally bound to the provisions of this contract.

42. MODIFICATION
This Agreement constitutes the entire agreement between the parties. This Agreement may be modified only by subsequent mutual written agreement executed by the CITY and the CONTRACTOR.

43. WAIVER
All waivers of the provisions of this Agreement must be in writing by the appropriate authorities of the CITY and the CONTRACTOR.

44. CALIFORNIA LAW
This Agreement shall be construed in accordance with the laws of the State of California.

45. INTERPRETATION
This Agreement shall be interpreted as though prepared by both parties.

46. PRESERVATION OF AGREEMENT
Should any paragraph, clause or provision of this agreement be found invalid or unenforceable, such decision shall affect only the paragraph, clause, or provision construed and interpreted, and all remaining provisions shall remain valid and enforceable.

47. MUTUAL AGREEMENT
The parties hereto do mutually covenant and agree to the full and faithful performance of their respective obligations under this contract.

48. NOTICE OF COMPLETION
CONTRACTOR shall certify in writing to CITY, prior to final payment that the entire project is complete and request that CITY issue a Notice of Completion. Within a reasonable time thereafter, CITY and CONTRACTOR shall make an inspection. If the CITY does not consider the project complete, it will notify the CONTRACTOR in writing giving its reasons (the list of work to be completed or corrected) and shall be accepted by the CITY prior to any final payment and recordation of the Notice of Completion.
222
SECTION 6 – GENERAL CONDITIONS (Continued)
28 223
SECTION 7 - SPECIAL PROVISIONS (Continued)
29 SECTION 7 - SPECIAL PROVISIONS
ARTICLE 1 – CHANGES/DISPUTED WORK/CLAIMS
Owner Directed Changes – CITY initiated changes in the work shall be processed in accordance with Sections 5.9.1 and 5.9.2 of the Agreement.

Contractor Initiated Changes/Changed Conditions – The CONTRACTOR shall promptly notify the Director of the following work site conditions (hereinafter called changed conditions), in writing, upon their discovery, but in no event later than three (3) calendar days after they are discovered, and before they are disturbed:

1. Subsurface or latent physical conditions differing materially from those represented in the Contract;

2. Unknown physical conditions of an unusual nature differing materially from those ordinarily encountered and generally recognized as inherent in work of the character being performed; and

3. Material differing from that represented in the contract which the CONTRACTOR believes may be hazardous waste, as defined in Section 25117 of the Health and Safety Code, that is required to be removed to a Class I, Class II, or Class III disposal site in accordance with provisions of existing law; and
The CONTRACTOR’s failure to give written notice of the alleged changed conditions within the time required three (3) calendar days shall constitute a waiver of any potential change order or claim for said alleged changed condition.

The Director will promptly investigate conditions which appear to be changed conditions. If the Director determines that the conditions are changed conditions and will materially affect costs, the CONTRACTOR, upon submitting a written request which is acceptable to the CITY and that includes a breakdown and detail of the costs in sufficient detail so the CITY may fully analyze the change and costs, shall be entitled to a change order. If the Director determines that conditions are changed conditions and they will materially affect performance time, the CONTRACTOR, upon submitting a written request which includes an acceptable Time Impact Analysis, will be granted an extension of time.

If the Director determines that the conditions do not justify an adjustment in compensation, the CONTRACTOR will be notified in writing. This notice will also advise the CONTRACTOR of its obligation to notify the Director in writing if the CONTRACTOR disagrees. Nothing herein will relieve the CONTRACTOR from its obligation to proceeding with the disputed work.

Should the CONTRACTOR disagree with the decision of the Director, it may submit a written claim for equitable adjustment pursuant to Section 5.9.5 of the Agreement. The written claim for equitable adjustment shall include sufficient detail to allow the CITY to fully analyze the potential claim and shall include at a minimum, the points of disagreement, applicable contract specification references, quantities and costs involved. In the event of such dispute, the CONTRACTOR shall not be excused from any scheduled completion date and shall proceed with all work to be performed under the contract.

Although not to be construed as proceeding under extra work provisions, CONTRACTOR shall keep and furnish records of disputed work in accordance with Section 3-3 of the Standard Specifications.

These records shall be legible and completely describe the work in dispute, including location. These records shall be submitted to the CITY inspector on a daily basis. The inspector will initial records as acknowledgement of T&M only and said initials shall not convey approvals. The Director shall review 224
SECTION 7 - SPECIAL PROVISIONS (Continued)
30 the notice of potential claim and the parties shall meet and confer, and try to resolve in good faith the potential claim.

Disputed Work – If for any reason potential claims cannot be settled through good faith negotiations, the potential claims will be resolved in accordance with Section 3-5 of the Standard Specifications with the following additions:

The CITY and the CONTRACTOR shall share all fees required by mediation or arbitration equally.

When the claim is to be settled in court, both parties must pay their own attorneys’ fees.

Resolution of Claims – At the final inspection, CONTRACTOR shall provide a list of all claims, proceeding from notices of potential claims previously submitted under the requirements of the Contract, for which he intends to file claims. CONTRACTOR shall also arrange to meet and confer on the listed claims within 15 days of the final inspection. Time of the meeting shall be within this 15-day period. If on the day of final inspection CONTRACTOR fails to set such meeting or provide the list of claims, the project will not be accepted and working days will continue to accrue. If these requirements are met on the day of the final inspection, preliminary acceptance will be established pending final acceptance following attendance of CONTRACTOR at the scheduled meeting.

If CONTRACTOR attends the scheduled meeting within 15 working days of the final inspection, the date of acceptance will be the date of final inspection. Failure of the CONTRACTOR to attend such meeting within 15 days of the date of preliminary acceptance shall cause the working days used in performance of the contract to be calculated based on the date of the actual meeting being date of final acceptance, minus 15 days.

Section 20104 et seq. of the California Public Contract Code prescribes a process utilizing informal conferences, nonbinding judicially supervised mediation, and judicial arbitration to resolve disputes on construction claims of $375,000 or less.
“Public Work” has the same meaning as in Section 3100 and 3106 of the Civil Code,…” (20104 (b) (1)).
“Claim” means a separate demand by the CONTRACTOR for (A) a time extension, (B) payment of money or damages arising from work done by or on behalf of the CONTRACTOR pursuant to the contract for a public work and payment of which is not otherwise entitled to, or an amount the payment of which is disputed by the local agency. (20104 (b) (2)).

For any claim subject to this article, Section 20104.2 et seq., the following requirements apply a) The claim shall be in writing and include the documents necessary to substantiate the claim. Claims must be filed on or before the date of final payment. Nothing in this subdivision is intended to extend the time limit or supersede notice requirements otherwise provided by contract for the filing of claims.
b) (1) For claims of less than fifty thousand dollars ($50,000), the local agency shall respond in writing to any written claim within 45 days of receipt of the claim, or may request, in writing, within 30 days of receipt of the claim, any additional documentation supporting the claim or relating to defenses or claims the local agency may have against the claimant. (2) If additional information is thereafter required, it shall be requested and provided pursuant to this subdivision, upon mutual agreement of the local agency and the claimant. 225
SECTION 7 - SPECIAL PROVISIONS (Continued)
31 (3) The local agency’s written response to the claim, as further documented, shall be submitted to the claimant within 30 days after receipt of the further documentation, or within a period of time no greater than that taken by the claimant in producing the additional information or requested documentation, whichever is greater.
c) (1) For claims over fifty thousand dollars ($50,000) and less than or equal to three hundred seventy-five thousand dollars ($375,000), the local agency shall respond in writing to all written claims within 60 days of receipt of the claim, or may request, in writing, within 30 days of receipt of the claim, any additional documentation supporting the claim or relating to defenses or claims the local agency may have against the claimant. (2) If additional information is thereafter required, it shall be requested and provided pursuant to this subdivision, upon mutual agreement of the local agency and the claimant. (3) The local agency’s written response to the claim, as further documented, shall be submitted to the claimant within 30 days after the receipt of further documentation, or within a period no greater than that taken by the claimant in producing the additional information or requested documentation, whichever is greater. d) If the claimant disputes the local agency’s written response, or the local agency fails to respond within the time prescribed, the claimant may so notify the local agency, in writing, either within 15 days of receipt of the local agency’s response or within 15 days of the local agency’s failure to respond within the time prescribed, respectively, and demand an informal conference to meet and confer for settlement of the issues in dispute. Upon a demand, the local agency shall schedule a meet and confer conference within 30 days for settlement of the dispute. e) Following the meet and confer conference, if the claim or any portion remains in dispute, the claimant may file a claim pursuant to Chapter 1 (commencing with section 900) and Chapter 2 (commencing with Section 910) of Part 3 of division 3.6 of Title 1 of the Government Code.

For purposes of those provisions, the running of the period of time within which a claim must be filed shall be tolled from the time the claimant submits his or her written claim pursuant to subdivision (a) until the time claim is denied, including any period of time utilized by the meet and confer conference.
20104.4. The following procedures are established for all civil actions filed to resolve claims subject to this article:
a) Within 60 days, but no earlier than 30 days, following the filing or responsive pleadings, the court shall submit the matter to nonbinding mediation unless waived by mutual stipulation of both parties.

The mediation process shall provide for the selection within 15 days by both parties of a disinterested third person as mediator, shall be commenced within 30 days of the submittal, and shall be concluded within 15 days from the commencement of the mediation unless a time requirement is extended upon a good cause showing to the court. b) (1) If the matter remains in dispute, the case shall be submitted to judicial arbitration pursuant to Chapter 2.5 (commencing with Section 1141.10) of Title 3 Part 3 of the Code of Civil Procedure, notwithstanding Section 1141.11 of that Code. The Civil Discovery Act of 1986 (Article 3 (Commencing with section 2016) of Chapter 3 of Title 3 of Part 4 of the Code of Civil Procedure) shall apply to any proceeding brought under this subdivision consistent with the rules pertaining to judicial arbitration.
(2) In addition to Chapter 2.5 (commencing with Section 1141.10) of Title 3 Part 3 of the Code of Civil Procedure, (A) arbitrators shall, when possible, be experienced in construction 226
SECTION 7 - SPECIAL PROVISIONS (Continued)
32 law, and (B) any party appealing an arbitration award who does not obtain a more favorable judgment shall, in addition to payment of costs and fees under that chapter, also pay the attorney’s fees on appeal of the other party.
20104.6
a) No local agency shall fail to pay money as to any portion of a claim which is undisputed except as otherwise provided in the contract.
b) In any suit filed under Section 20104.4, the local agency shall pay interest at the legal rate on any arbitration award or judgment. The interest shall begin to accrue on the date the suit is filed in a court of law.

ARTICLE 2 - SCOPE OF WORK AND SEQUENCE OF CONSTRUCTION
The scope of work shall conform to the provisions of Sections 2 and 3 of the Standard Specifications and the following additions:

The work to be done consists of furnishing all labor, materials, tools, equipment and incidentals necessary for the construction as shown on the construction plans and as specified in these Specifications.

The Contractor shall submit detailed work plan with anticipated start date, duration of construction, phasing plan, the sequence of work, staging areas, etc. The Contractor shall be responsible for assuring that all work sequences are logical and the schedule shows a coordinated plan for complete performance of the work.

The project will also require traffic control plans, permits and implementation, storm water protection, demolition and disposing of demolished material and appurtenant work.

The unit prices, shall include the cost of equipment, tools, materials and labor that are delivered to the work site that are necessary for this purpose, to complete the project within the contract time required.

When unforeseen difficulties or a conflict is encountered, including toxic and hazardous materials, CONTRACTOR shall notify the Director in writing immediately upon discovery and before the existing conditions are disturbed. CONTRACTOR shall also allow the Director minimum of four (4) hours on five (5) separate occurrences of standby time at no charge to investigate the conditions and make determinations concerning these conditions. CONTRACTOR and his work force shall assist the Director in such investigations. If the Director determines that additional time is needed for evaluation after investigation; the CONTRACTOR shall reschedule, reassign, transfer or move any labor, materials, tools, equipment and alter the sequence of construction activities as necessary to carry out the intent of this project at no cost to the CITY.

The CONTRACTOR cannot withdraw from the project site any labor, materials, tools and equipment without prior written approval by the Director or his authorized representative. Therefore, the CONTRACTOR shall have no claim against the CITY for delay, standby time of tools, equipment and labor, damages, liability and loss of profit, when it is necessary for the Director to exercise this requirement.

Full compensation for conforming to the requirements of this Article shall be considered as included in the Contract bid prices for the various items of work. No separate payment will be allowed.

ARTICLE 3 – MARK-UP OF EXTRA WORK
227
SECTION 7 - SPECIAL PROVISIONS (Continued)
33 To eliminate the ambiguity and provide the CONTRACTOR clear understanding of the allowable markup, Section 3-3.2.3 “Markup” of the Standard Specifications shall be deleted and replaced with the following:
(a) Work by CONTRACTOR.

A markup of fifteen (15) percent, covering all overhead and profits, shall be added to the CONTRACTOR’s costs as determined under 3.3-2.2 and shall constitute the CONTRACTOR’s only payment for all overhead of any type and profit on “extra work”. There shall be no compensation for bond costs associated with “extra work”.
(b) Work by SUBCONTRACTOR.

When a SUBCONTRACTOR performs all or any part of the extra work, the markup established in 3-

3.2.3(a) shall be applied to the SUBCONTRACTOR’s actual cost of such work, and shall constitute its only payment for all overhead of any type and profit. The CONTRACTOR shall receive an additional markup, not to exceed five (5) percent, for all its overhead and profit on the “extra work” performed by the SUBCONTRACTOR.

No higher markup than as stated above shall be allowed or accepted for any extra work.

ARTICLE 4 - COOPERATION
Although there can be no guarantee that difficulties will not be encountered, the cooperation of the CONTRACTOR is expected. The CITY has endeavored to provide a complete set of project plans and specifications. In the event of any conflict during the course of construction, CONTRACTOR shall allow reasonable time and provide equipment and manpower for the Director to field-check and make determination to resolve the conflict.

CONTRACTOR shall provide equipment and manpower to dig all holes necessary for testing and other test requirements.

CONTRACTOR shall have a representative on the job site at all times during working hours. The representative shall have the authority to make decisions regarding work that can commit CONTRACTOR time, materials, equipment, labor, and resources.

Full compensation for conforming to the requirements of this Article shall be considered as included in the contract bid prices for the various items of work. No separate payment will be allowed.

ARTICLE 5 - SCHEDULE OF CONSTRUCTION AND ORDER OF WORK
A. Schedule of Construction
Before starting construction, the CONTRACTOR shall submit to the Director a cost loaded progress schedule, by task in bar form, to be approved by the Director. The schedule shall show the order in which the CONTRACTOR proposes to carry out the work, and the contemplated dates for starting and completing the separate work activities. The CONTRACTOR shall use Primavera software such as P3, SureTrak or approved equal for schedule.

The sum of the allocated cost to the separate work activities shall equal all work shown on the plans and as required by these specifications.
228
SECTION 7 - SPECIAL PROVISIONS (Continued)
34 It shall be the CONTRACTOR's responsibility to contact and coordinate the requirements of any impact to public utilities through the utilities representative. The construction schedule shall include the start and completion dates of public utilities underground work and coordination.

The progress schedule shall be consistent with the order of the work, and time requirements of the contract.

Construction in more than one location at one time will be allowed only if authorized by the Director in writing. Said authorization will be contingent upon the CONTRACTOR's ability to demonstrate a significant benefit to the CITY.

B. Construction Meeting
A weekly construction meeting shall be held between representatives of the CITY and the CONTRACTOR, at an agreed upon place, day of the week and time in order to discuss progress, submittals, potential problems and other activities related to the project.

C. Order of Work
The first order of work, after being notified that the CITY has awarded the contract, shall be to place the order for all shop drawings, purchase of materials, traffic control plan (if required), and storm water pollution prevention plan required by this project. The order shall be placed within three (3) working days from date of notification.

Full compensation for conforming to the requirements of this Article shall be considered as included in the contract bid prices for the various items of work. No separate payment will be allowed.

ARTICLE 6 - PRESERVATION OF PROPERTY AND SURVEY MONUMENTS Attention is directed to Section 7-9 of the Standard Specifications and the following Special Provisions:

Permanent Survey Monuments and Markers
The CONTRACTOR shall be responsible for protecting all existing horizontal and vertical survey controls, monuments, ties and benchmarks located within the limits of the project. If any of the above require removal; relocation or resetting, the CONTRACTOR shall, prior to any construction work and under the supervision of a California-licensed Land Surveyor or Civil Engineer, establish sufficient temporary ties and benchmarks to enable the points to be reset after completion of construction.

Any ties, monuments and bench marks disturbed during construction shall be reset by the CONTRACTOR per City or Orange County Standards after construction and the centerline tie notes shall be submitted to the CITY on 8 1/2" X 11" loose leaf paper. The CONTRACTOR and his sureties shall be liable for, at his expense, any resurvey required in protecting existing ties, monuments, benchmarks or any such horizontal and vertical controls.

Payment for preservation or reestablishment of permanent survey monuments and markers including centerline ties shall be included in the various items of work. Said payment shall include full compensation for furnishing all labor, materials, tools, equipment, and doing all the work involved in preserving or reestablishing the survey monuments including centerline ties, all excavation, backfill and replacement of pavement section, and conforming to the requirements of this Article. No separate payment will be allowed.
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SECTION 7 - SPECIAL PROVISIONS (Continued)
35 ARTICLE 7 - DUST AND SOUND CONTROL REQUIREMENTS; CLEAN AIR ACT AND WATER

POLLUTION CONTROL ACT REQUIREMENTS
Erosion Control
Per the Federal Clean Water Act, the Contractor is required to eliminate pollution to waters of the United States that may result from this project. This project will require the Contractor to implement “Best Management Practices” (BMP’s). BMPs shall include, but is not limited to fabric over the grate and side openings during the removal and replacement of AC process and the removal of the AC byproduct, immediately cleaning up spilled fluids with an absorbent material and broom, sealing containers of hazardous materials immediately after use, removing loose dirt from the work sites daily, covering stock piles and materials, etc.

Contractor is required to implement an erosion control program, including plans, prior to performing any excavation or disturbing any soil, landscape, or pavement. a. Submit four (4) copies of erosion control plan to City for approval. b. Erosion control plan shall include emergency 24-hour telephone number(s) of responsible Contractor personnel and details of protective measures, including desilting basins or other temporary drainage and/or control measures. c. Necessary materials (gravel bags, etc.) or devices, per the approved plan, shall be available on site at convenient locations to facilitate rapid installation or to repair any damaged erosion control measures when rain is imminent. All removable protective devices shown on the plan shall be in place at the end of each day when the five (5) day rain probability forecast exceeds forty (40) percent. d. Remove all silt and debris from check dams and desilting basins after a rainstorm and as needed to assure proper operation.
e. Contractor is advised that, based upon actual site conditions, other work devices, controls, and/or revisions to the erosion control plan/program may be by the project inspector, at no cost to the City, to satisfy requirements of this article.

Payment for implementing (BMPs) shall be included in the prices bid for various contract items. The price shall include all costs of all documentation; administration and implementation of the erosion control requirements and SWPPP requirements for the entire contract period, and no additional compensation shall be made therefor.

Dust Control
Dust control shall consist of applying water in conformance with Section 7-8 of the Standard Specifications, with the following modification:

The CONTRACTOR shall furnish and operate a water truck and self-loading motor vacuum sweeper with spray nozzles applied at least twice each calendar day (including holidays and weekends), first during construction to keep paved areas reasonably clean, and second at the end of day. The CONTRACTOR shall never leave the construction premises dirty or dusty.

All spillage and any excessive dirt or debris resulting from hauling operations, moving of equipment along or across any private or public property or public traveled way, shall be removed immediately at the CONTRACTOR's expense.
230
SECTION 7 - SPECIAL PROVISIONS (Continued)
36 Whenever the CONTRACTOR fails to control dust resulting from the performance of the work, the Director may cause such dust to be controlled. The costs of controlling dust shall be deducted from moneys due or to become due the CONTRACTOR.

No separate payment will be made for any work performed or material used to control dust resulting from the CONTRACTOR's performance of the work, or by public traffic, either inside or outside the right-of-way. Full compensation for such dust control will be considered as included in the price paid for the various items of work involved.

Sound Control
The CONTRACTOR shall comply with all local sound control and noise level rules, regulations and ordinances, which apply to any work performed pursuant to the contract.

Each internal combustion engine, used for any purpose on the job or related to the job, shall be equipped with a muffler of a type recommended by the manufacturer. No internal combustion engine shall be operated on the project without said muffler.

The noise level from the CONTRACTOR's operations shall not exceed 86 DBA at a distance of fifty feet (50'). This requirement in no way relieves the CONTRACTOR from responsibility for complying with local ordinances regulating noise level.

Said noise level requirement shall apply to all equipment on the job or related to the job, including but not limited to trucks, transit mixers or transient equipment that may or may not be owned by the CONTRACTOR. The use of loud sound signals shall be avoided in favor of light warnings except those required by safety laws for the protection of personnel.

Full compensation for conforming to the requirements of sound control shall be considered as included in the prices paid for the various contract items of work involved and no additional compensation will be allowed therefore.

IMPLEMENTATION OF CLEAN AIR ACT AND FEDERAL WATER POLLUTION CONTROL ACT By submission of this bid, or the execution of this contract or subcontract, as appropriate, the bidder, CONTRACTOR, or SUBCONTRACTOR, as appropriate, will be deemed to have stipulated the following:

1. That any facility that is or will be utilized in the performance of this contract, unless such contract is exempt under the Clean Air Act, as amended (42 U.S.C. 1857 et seq., as amended by Pub. L. 91-604), and under the Federal Water Pollution Control Act, as amended (33 U.S.C. 1251 et seq., as amended by Pub. L. 92-500), Executive Order 11738, and regulations in implementation thereof (40 CFR Part 15) is not listed, on the date of contract award, on the U.S. Environmental Protection Agency (EPA) List of Violating Facilities pursuant to 40 CFR 15.20.

2. That the CONTRACTOR agrees to comply and remain in compliance with all the requirements of Section 114 of the Clean Air Act and Section 308 of the Federal Water Pollution Control Act and all regulations and guidelines listed hereunder.

3. That the CONTRACTOR shall promptly notify the OSHA of the receipt of any communication from the Director, Office of Federal Activities, EPA, indicating that a facility that is or will be utilized for the contract is under consideration to be listed on the EPA List of Violating Facilities. 231
SECTION 7 - SPECIAL PROVISIONS (Continued)
37 4. That the CONTRACTOR agrees to include or cause to be included the requirements of paragraphs 1 through 4 of this Section in every nonexempt subcontract, and further agrees to take such action as the government may direct as a means of enforcing such requirements (FHWA 1273 Rev. 8/89, 12-4-89).

Full compensation for conforming to the requirements of the Clean Air Act and Federal Water Pollution Control Act shall be considered as included in the prices paid for the various contract items of work involved and no additional compensation will be allowed therefore.

ARTICLE 8 - CONSTRUCTION WATER
Application of water shall conform to the provisions of Section 7-8.5 of the Standard Specifications and the following additions:

Construction water may be taken only at locations approved by the City of Garden Grove Water Services Division. The CITY will install a construction meter and eddy valve at these locations at the CONTRACTOR’s expense. This valve shall be operated when taking construction water with the fire hydrant remaining open during the day. CONTRACTOR will be charged for construction water on an as-used basis.

The CONTRACTOR must contact the City of Garden Grove Water Services Division to request installation of a fire hydrant water meter for construction water and shall make appropriate deposits to cover meter installation and testing, meter relocation and or damage to the meter.

Water shall be applied in the amounts, at the locations, and for the purposes designated in these specifications and as ordered by the Director.

Water for compacting embankment material, subbase, base and surfacing material, and for laying dust shall be applied by means of pressure-type distributors or pipe lines equipped with a spray system or hoses with nozzles that will ensure a uniform application of water.

Equipment used for the application of water shall be equipped with a positive means of shut-off. Unless otherwise permitted by the Director or unless all the water is applied by means of pipe lines, at least one mobile unit with a minimum capacity of 1,000 gallons shall be available for applying water on the project all times.

Payment for applying water, including all labor, tools, equipment, and incidentals required for the application of water shall be considered as included in the various contract items of work involving the use of water, and no additional compensation will be allowed.

ARTICLE 9 - PROJECT APPEARANCE
The CONTRACTOR shall maintain a neat appearance to the work site. Neat appearance shall include daily clean-up of all debris that may be generated from trucks and equipment using the approved Haul Route. Asphalt concrete, aggregate base, broken PC concrete, native soil, and debris developed during construction shall be disposed of concurrently within its removal. If stockpiling is necessary, the material shall be removed or disposed of weekly.

Dust caused by the passage of public traffic through the work shall be considered as resulting from the CONTRACTOR's performance of work. The CONTRACTOR is responsible for abating dust caused by his operation in accordance with Article 7 of these Special Provisions. 232
SECTION 7 - SPECIAL PROVISIONS (Continued)
38 Full compensation for conforming to the provisions in this section, not otherwise provided for, shall be considered as included in price paid for the various contract items of work involved and no additional compensation will be allowed therefore.

ARTICLE 10 - PUBLIC SAFETY
The CONTRACTOR shall conform to the rules and regulations pertaining to safety established by the California Division of Industrial Safety.

The CONTRACTOR shall take all necessary precautions to protect the public from the hazards of open excavations. Trenches and other excavations shall either be safely covered or adequately fenced in a manner meeting the approval of the Director overnight and on weekends or at other times required by the Director for safety. No open trenches or any other open excavation shall be left open for more than two (2) working days. In the absence of covering or fencing, CONTRACTOR shall backfill all open excavations at his expense.

ARTICLE 11 - ARCHAEOLOGICAL AND PALEONTOLOGICAL DISCOVERIES If discovery is made of items of archaeological or paleontological interest, the CONTRACTOR shall cease excavation of the area of discovery and shall not continue until such time as approved by the Director. The Director shall then direct excavation operations within the area of discovery.

Discoveries include but are not limited to, dwelling sites, stone or other artifacts, animal bones, human bones and fossils.

The CONTRACTOR shall be entitled to an extension of time in accordance with the provisions of Subsection 6-3 of the Standard Specifications. Should the CONTRACTOR's operations be affected materially, additional work will be paid for as extra work as provided in Subsection 3-3, "EXTRA WORK," of the Standard Specifications.

ARTICLE 12 - GEOTECHNICAL INVESTIGATION
The CITY has not conducted a geotechnical investigation where the proposed fence improvements are to be constructed. Each prospective bidder shall be responsible for obtaining any geotechnical information that he/she needs to prepare for his/her bid. Each prospective bidder shall be responsible for the cost of obtaining the required geotechnical information for his/her bid.

By submitting a bid, the CONTRACTOR acknowledges that he/she has satisfied himself/herself as to the nature of the work, including but not restricted to the conditions affecting handling and storage of materials, disposal of excess material, level and amount of groundwater, and ascertaining existing conditions that affect labor, materials and equipment costs.

In the event groundwater is encountered, the CONTRACTOR shall provide and maintain dewatering during construction in accordance with the standard specifications and the requirements of the CITY's NPDES Order No. 85-83 issued by the California Regional Water Quality Control Board (Santa Ana Region).

All costs for dewatering, when encountered during construction, shall be included in the contract bid prices for the various items of work. No separate payment will be allowed. 233
SECTION 7 - SPECIAL PROVISIONS (Continued)
39 All costs for geotechnical testing other than compaction testing shall be considered as included in the price paid for the various contract items of work involved and no additional compensation will be allowed therefore.

ARTICLE 13 – MOBILIZATION/DEMOBILIZATION
Mobilization and demobilization shall consist of preparatory work and operations including, but not limited to, those necessary for the movement of personnel, equipment, materials and incidentals to the project site necessary for work on the project and for all other work and operations which must be performed or costs incurred including bonds, insurance and financing prior to beginning work on the various contract items on the project site. Any bonds that must be posted or proof of insurance issues that arise must be resolved prior to mobilization and/or demobilization. Mobilization and demobilization shall also include the time and labor to move the necessary construction equipment to and from the job site, supervisory time on the job by the CONTRACTOR’s personnel to keep the construction site in a safe condition, and all other related work as required for all non-working days during the course of construction. The CONTRACTOR is responsible for securing an adequate storage site for equipment and materials.

Payment for mobilization and demobilization shall be included in the bid price per Lump Sum for Clearing and Grubbing, including Mobilization and Demobilization in the bid proposal and shall include full compensation for furnishing all labor, materials, equipment, rental of necessary equipment, materials and storage sites for storage purpose, and incidentals necessary to mobilize and demobilize in accordance with the paragraph above.

ARTICLE 14 - TRAFFIC CONTROL (IF NECESSARY)
Traffic control shall conform to the latest editions of the California Manual on Uniform Traffic Control Devices (CA MUTCD) and with Caltrans Standard Plan T11 Traffic Control System for lane closure on multi-lane conventional highways. Notes 2 and 6 of the Caltrans Standard Plan T11 regarding illuminated advanced warning signs and cones shall not apply.

A. VEHICLE TRAFFIC CONTROL
A minimum of one (1) eleven foot lane for each direction shall be kept open and maintained for public use at all times except as indicated on the plans or as directed by the Director during construction.

B. PEDESTRIAN TRAFFIC CONTROL
A minimum of one four foot wide all-weather pedestrian walkway shall be kept open and maintained to the satisfaction of the Director along both sides of each public street at all times during construction.

C. ACCESS TO ADJACENT PROPERTIES
A minimum of one (1) driveway per property shall be accessible and maintained at all times unless otherwise authorized by the City. Temporary drive approach ramps constructed of recycled materials or temporary asphalt (12’ minimum width) may be installed as approved by the Director. Trench plates may also be used.

D. GENERAL TRAFFIC CONTROLS
Notification letters shall be hand delivered by Contractor two (2) weeks in advance of beginning of construction giving notice of traffic restriction, period of construction, and suggested use of 234
SECTION 7 - SPECIAL PROVISIONS (Continued)
40 alternate routing. Exact wording on the advanced notification letters will be approved by the Director.

Traffic control devices shall comply with Section 12 of the Standard Specifications.

The Contractor shall submit traffic control plans prepared by a civil engineer registered in the State of California, stamp the plans for approval at least ten (10) working days prior to commencement of work to the City of Garden Grove Traffic Division for approval. The plans shall show all businesses, directional signs, driveway entrances, signs, delineation, tapers, dimensions, etc., for traffic control. The traffic control plans should include Traffic Control Notes (that can be found at: revised-traffic-control-notes-3-8-22.pdf (ggcity.org ). No construction will begin until the Contractor's traffic control plans are approved by the City of Garden Grove. The plans shall indicate the various phases of work and the proposed traffic control methods for each phase of construction on each street segment. The plans shall conform to the requirements of the latest edition of the CA MUTCD, these Special Provisions.

Flashing arrow signs shall be used as noted in the traffic control plans. (Battery or solar powered only).

Placement of temporary pavement marking tape shall consist of applying, maintaining, and later removing temporary traffic stripe (traffic line) and pavement marking tape at the locations shows on the plans or designated by the Director in conformance with these special provisions.

Temporary tape and/or painted stripes and removal of existing channelization may be required for traffic control. Tape for temporary traffic stripes and pavement markings will be a reinforced plastic type especially designed for ease of removal.

Temporary stripes shall be placed to the line established by the Director. Completed stripes shall be straight on tangent alignment and shall be on a true arc on curved alignment.

Surfaces on which the tape is to be applied shall be cleaned of all dirt and loose material and shall be dry when the tape is applied. The air temperature and pavement temperature at the time the tape is applied shall be 50°F or above. Tape shall not be applied over existing painted stripes or markings.

After the tape has been applied it shall be rolled slowly with a rubber tired vehicle or roller to ensure complete contact with the pavement surface.

Temporary traffic stripes and pavement markings that are damaged from any cause during the progress of the work shall be repaired or replaced by the Contractor at his expense.

When no longer required for the direction of public traffic, as determined by the Director, the tape shall be removed and disposed of outside the highway right of way and all marks used to establish satisfactory lines for the temporary stripes and pavement markings shall be removed from the pavement.

Every effort shall be made by the Contractor to insure traffic safety. If in the opinion of the Director additional signing or delineation is required for traffic safety, then the Contractor shall furnish and place the additional signs or delineators at no additional cost to the Agency.

E. ROAD CLOSURE CONDITIONS
235
SECTION 7 - SPECIAL PROVISIONS (Continued)
41 When construction conditions do not permit through traffic to use the street as determined by the Director, the following conditions will prevail:
• The Director must receive notice from the Contractor of any proposed road closure at least 48 hours prior to the actual closure. Before any road closures may be approved by the Director, specific detour plans for signing and barricading must be approved by the Traffic Engineer. At the times during the road closure conditions, a ten-foot (10') minimum width access corridor shall be kept open and maintained for emergency vehicles.

F. TRAFFIC CONTROL AND SAFETY
All control, warning and safety devices shall conform to the requirements set forth in the latest edition of the CA MUTCD.

If attention is directed to the existence of a hazard and the Contractor fails to provide such devices, said devices will be placed or caused to be placed by the City. The cost of placement of these devices shall be the sole responsibility of the Contractor and shall be paid for at the rate of $500.00 per hour for labor and the pickup truck, $50.00 per day per barricade, and any other costs incurred by the City relative to traffic control. Said costs, if any, shall be deducted from the progress payments and from the total Contract price for the work.

When entering or leaving roadway carrying public traffic, the Contractor's equipment, whether empty or loaded, shall in all cases yield to public traffic. No excavation within five feet of the traveled way shall remain open no longer than is necessary to perform the work, and in no case shall remain unfenced or unplated overnight or on weekends.

The Contractor shall provide and maintain all signs, barricades, pedestals, flashers, delineators and other necessary facilities for the protection of the motoring public within the limits of the construction area and all its approaches, including advanced signing and barricades. He shall also post proper signs to notify the public regarding the conditions of the roadway, all in accordance with the provisions of the Vehicle Code, and the CA MUTCD, as published by the US Department of Transportation, Federal Highway Administration.

The Contractor shall conduct his operations so as to provide reasonable access to the adjacent properties and shall have no greater length or quantity of work under construction than he can properly prosecute with a minimum of inconvenience to the public and other contractor engaged on adjacent or related work.

Portable delineators shall be spaced as necessary for proper delineation of the travel way. The spacing between delineators shall not exceed the requirements set forth in the CA MUTCD.

If the traffic cones or portable delineators are damaged, displaced or are not in an upright position from any cause, said cones or portable delineators shall immediately be replaced or restored to their original location in an upright position by the Contractor.

The Contractor shall furnish such flagmen as are necessary to give adequate warning to traffic or to the public of any dangerous conditions to be encountered. Flagmen, while on duty and assigned to give warning to the public of any dangerous conditions to be encountered, shall perform their duties and shall be provided with the necessary equipment in accordance with the current Caltrans "Instructions to Flagmen." The equipment shall be furnished and kept clean and in good working condition by the Contractor at his expense. 236
SECTION 7 - SPECIAL PROVISIONS (Continued)
42 Should the Contractor appear to be neglectful or negligent in furnishing warning and protective measures as above provided, the Director may direct attention to the existence of a hazard and the necessary warning and protective measures shall be furnished and installed by the Contractor at this expense. Should the Director point out the inadequacy of warning and protective measures, such action on the part of the Director shall not relieve the Contractor from responsibility for public safety or abrogate his obligation to furnish and pay for these devices.

All existing stop signs and street name signs shall be maintained in visible locations during construction and permanently relocated or removed as directed by the Director. Signs, which need not be maintained during construction or permanently relocated, shall be salvaged and returned to City Yard.

Temporary Traffic Lanes

1. Temporary control of traffic in work areas requires the provision of adequate street space to accommodate the traffic demands, particularly during peak traffic hours.

2. Temporary traffic lane requirements for construction activities in Arterial STREET may be specified on the permit, on the plans or in the specifications. These requirements constitute a part of the work and must be adhered to as rigidly as any other specification.

3. Construction activities on Arterial STREET shall be planned and scheduled to minimize interference with traffic. Except for emergencies, no construction work shall encroach into a moving lane of traffic between the hours of 4:30 PM to 7:30 AM unless otherwise authorized by the Director.

4. All temporary traffic lanes shall be a minimum of eleven feet in width at either direction unless otherwise authorized.

5. Suitable surfacing must be provided for the temporary traffic lanes in work areas. When traffic is diverted from the existing pavement, temporary surfacing shall be provided and shall be in conformance with the current standard specification for such work issued by the City.

6. Construction equipment not actively engaged in the work and employee vehicles shall not be parked near the work in such a manner as to further restrict or obstruct traffic flow. Vehicles and equipment in continuous or frequent use may be operated or parked in the same traffic lanes as the work obstruction.

Control, Warning and Guidance Devices

1. Devices fall into six categories: (1) Signs, (2) Barricades, (3) Delineators, (4) High Level Warning Devices, (5) Warning Lights and (6) Flashing Arrow Signs.

Sign Types

1. Traffic signs are classified into several functional groupings: construction, warning, guide and regulatory.

2. The use of "Regulatory" signs must be approved by the Director. When required, all such signs will be provided, installed and maintained by the Contractor.

3. Existing "Regulatory" signs within or adjacent to the work area must be maintained by the Contractor. If existing signs are not appropriate for traffic conditions in the work area, the Director must be notified to determine if signs shall be covered, replaced or relocated.

4. Temporary "No Parking" signs shall be installed and removed as directed by the Director. 237
SECTION 7 - SPECIAL PROVISIONS (Continued)
43 5. Temporary "No Parking" signs shall not be posted on any tree, utility pole or traffic sign.

Sign Placement

1. The location of signs will depend upon alignment, grade, and location of street intersections and posted speed limit. Signs shall face and be visible to oncoming traffic and be mounted to resist displacement. The center of signs shall be at least four and one-half feet above the roadway.

Vertical clearance for signs where pedestrian traffic is permitted shall be two feet. "Advance Warning" signs shall be located on the right hand side of traffic lanes.

2. All signs, which are to convey their messages during darkness, shall be reflectorized or illuminated.

3. No signs or supports shall bear any commercial advertising.

4. Warning, Guide and Regulatory signs normally shall be installed immediately before work is to commence and must be removed immediately after work is complete.

5. If at any time a sign is not required, it shall be covered or removed.

6. Construction signs shall be installed in accordance with Section D, General Traffic Controls.

Barricades

1. Barricades shall not be placed in a moving lane of traffic without advance warning, such as a high level warning devices and appropriate delineation.

2. Barricades shall be of three types: Type I, Type II, or Type III.

Delineators

1. All delineators used at night must be reflectorized adequately or internally luminated.

2. Opposing traffic shall be separated by delineators, traffic striping, or raised pavement markers.

3. Where traffic is diverted to the left of an existing double yellow centerline, into a painted median or into a left turn lane, delineators shall be utilized beyond the work area to return traffic to normal lanes.

4. Devices, which could roll into the adjacent traffic lane when hit, shall not be used.

5. Metal or wooden post mounted in concrete-filled buckets or on automobile wheels are examples of types, which are prohibited.

6. Maximum Recommended Delineator and Sign Placement
Merging Signs Space
Traffic Taper Spacing Spacing Between and
Speed Length Transition Tangent Advance of Taper______
25 mph 125 ft. 25 ft. 25 ft. 100 ft.
30 mph 180 ft. 25 ft. 25 ft. 250 ft.
35 mph 245 ft. 25 ft. 25 ft. 250 ft.
40 mph 320 ft. 25 ft. 25 ft. 250 ft.
45 mph 540 ft. 25 ft. 25 ft. 350 ft.

High Level Warning Devices

1. High level warning devices shall be at least 9 feet high with legs, base or truck mounting designed to resist overturning.
238
SECTION 7 - SPECIAL PROVISIONS (Continued)
44 2. Sandbags may be used to add weight to the base or legs.

3. High-level warning devices shall be equipped with a yoke at the top to accommodate at least three flags.

4. Flags shall be high visibility orange, with stays to keep flags extended.

5. Torn or dirty flags shall be immediately replaced.

6. High level warning devices are not permitted on Arterial STREET. Flashing arrow signs are required.

Warning Lights

1. Flashers shall be used only to outline the work area or to provide advance warning.

2. Flashers shall not be used to channelize traffic, to separate opposing traffic, or to delineate the path that traffic is to follow.

Flashing Arrow Signs

1. All flashing arrow signs shall meet the following requirements:

Minimum
Type Minimize Minimum Number Legibility
____________Size of Panel Lamps Distance
II 36" x 72" 13 ¾ mile
I 48" x 96" 15 1 mile

2. Flashing arrow signs are intended to supplement, not replace, other work area traffic control device.

3. Flashing arrow signs are required for each lane closure on an arterial street.

Pavement Striping/Markings

1. Restriping will be considered under the following conditions:
a) Where traffic is diverted for extended periods.
b) When traffic is to be diverted to the left of an existing double yellow centerline for two or more consecutive nights.
c) When the work area is adjacent to an intersection and results in a transition within the intersection.
d) When the traffic lane is continuously obstructed for more than 5 working days and traffic volumes require two or more lanes in a single direction. e) In other unusual situations when traffic and physical conditions require special treatment.

2. The Director shall determine the need for and extent of striping removal and restriping.

3. The installation of temporary striping or pavement markers will be the responsibility of the Contractor.

Pedestrian Traffic
239
SECTION 7 - SPECIAL PROVISIONS (Continued)
45 1. When the work area encroaches upon a sidewalk, walkway or crosswalk area, special consideration must be given to the pedestrian safety.

2. A minimum of advance warning is required.

3. The pedestrian must be separated from the work area.

4. Protective barricades, fencing, handrails and bridges, together with warning and guidance devices must be used to define the passageway.

5. Pedestrian walkways must be approved prior to installation by the Director.

6. Walkways shall be maintained at least four feet in width.

7. Minimum vertical clearance to any obstruction within the walkway must be two feet.

8. At no time shall pedestrians be diverted into a portion of the street without a physical barrier being provided, and in those areas where material can fall, the walkway shall be covered.

9. Appropriate signs and warning must be installed at the construction limits in advance of and crosswalk or pedestrian way that will be closed.

Flag Person Control

1. Flag person will be required:
a) Where workers or equipment intermittently block a traffic lane. b) Where the traffic plan allows the use of one lane for two directions of traffic. c) Where the safety of the public and workers determines there is a need.

2. Flag persons should be stationed far enough from the work to slow down or stop vehicles before they enter the work area.

3. Flag persons shall wear orange jacket (vest) for daytime use and a reflectorized belt and harness for nighttime.

4. During daylight hours, flag person shall be equipped with a sign paddle and at night, they shall use a red light.

Pursuant to the provisions of Section 14005 of the California Government Code, and pursuant to the provisions of Section 21400 of the California Vehicle Code, that the signs, lights, and devices shall conform to the provisions of the "Manual of Traffic Controls for Construction and Maintenance Work Zones," issued by the Department of Transportation for the State of California.

G. PAYMENT
Payment for Traffic Control shall be made at the Contract price bid per Lump Sum and shall include full compensation for furnishing all labor, materials, tools, equipment and incidentals, and for doing all the work involved in preparation of traffic control plans, approval of traffic control plans, implementation of traffic control, including but not limited to, Construction Information Signs, electronic changeable message board signs, applying, maintaining and removing tape for temporary traffic stripes and pavement markings, complete in place, flashing arrow sign, as specified in these special provisions and as directed by the Director, and no additional compensation will be allowed therefore.

ARTICLE 15 - CONSTRUCTION YARD SITE
CONTRACTOR shall at his expense, secure a site for storing materials, supplies, and equipment. It is the CONTRACTOR’s responsibility to secure a yard prior to the start of construction. Securing a site, 240
SECTION 7 - SPECIAL PROVISIONS (Continued)
46 although for this project, shall be agreed upon separately by the Contractor and Private Entity or Contractor and the City’s Realtor Agent. Available vacant properties in the project area may not be zoned for a construction yard. It is recommended to check with the City's Planning Department for zoning. A conscious effort on the CONTRACTOR’s part is required, that due regard to the rights of the public must be observed at all times. Possible obstruction and inconvenience shall be kept to the minimum.

If the CONTRACTOR pursues to enter in agreement with the City to use City or City leased property as a construction yard a temporary use permit is required with an application fee of $50.00. The application is subject to review and approval by the Realtor Agent from the Planning Department.

Before moving in to the site, CONTRACTOR shall provide a certificate of insurance naming the City of Garden Grove as additional insureds from all liability. The construction yard site will become part of the project. All conditions and requirements of the project also apply to the construction yard.

Construction materials shall not be stored in streets, roads or highways for more than three (3) working days after unloading nor will the materials be stored in the streets over weekends and holidays. All materials or equipment not installed or used in the construction within three (3) working days after unloading shall be stored at the construction yard.

Construction equipment shall not be stored at the work site before its actual use on the work nor for more than three (3) working days after it is no longer needed on the work. All repairs or assembly of equipment that will take two (2) or more working days shall be done at the construction yard. All equipment and materials shall be stored at the yard during weekends and holidays, unless otherwise authorized by the Director.

Excavated materials shall not be stored in public streets, roads or highways. Excavated materials that may be suitable for backfill shall be stored at a site of CONTRACTOR's choice. The Director shall have a safe access to the site for purposes of inspection and testing at all times.

Full compensation for conforming to the requirements of this Article shall be considered as included in the prices paid for the various contract items of work and no additional compensation will be allowed.

ARTICLE 16 - PROTECTION AND RESTORATION OF EXISTING UTILITIES AND NON-HIGHWAY

FACILITIES
Attention is directed to Sections 5-2 and 7-9 of the Standard Specifications and the following special provisions:

All utilities including water, gas, oil, telephone, electrical, cable TV fiber optic systems, traffic signals, sewer mains and services, storm drains and street light conduit and wires shall be protected in place, except as noted on the project plans.

The CITY does not guarantee the accuracy of depth, size, type, material and location of all utilities shown on the plans or marked in the field by utility companies. Data was provided to the CITY based upon available records. It is to be used for information purposes only.

In order to provide lead time to resolve unforeseen utility conflicts, CONTRACTOR shall pot hole and ascertain the true location and depth of all underground utilities and services as shown or located within the lines of excavation and/or as marked by their respective owners in the field. All potholing shall be completed before CONTRACTOR will receive first progress payment or will be allowed to commence construction. Utilities marked in the field and not shown in the project plan shall be treated the same as if shown in the project plan. CONTRACTOR shall attempt to expose utilities by excavating an area three (3) feet in all directions around the location shown on the plans or marked in the field that may 241
SECTION 7 - SPECIAL PROVISIONS (Continued)
47 conflict with the proposed sewer main(s). Should the CONTRACTOR fail to locate the utility, CONTRACTOR shall immediately notify the utility purveyor and Director and the CONTRACTOR shall proceed on schedule. CONTRACTOR shall not be entitled to delays, damages or cost for failure to locate a utility by potholing. After exposing the utilities and if in the opinion of the CONTRACTOR a utility is in conflict with the proposed improvements, CONTRACTOR shall immediately notify the Director and allow utilities reasonable time to relocate, realign or remove their facilities at no additional cost to the CITY.

CONTRACTOR shall exercise extreme care in exposing, locating, supporting, protecting and working in the vicinity of existing utilities. CONTRACTOR shall hand dig within three feet (3’) on all sides of these utilities; main lines, service lines and other utility appurtenances. CONTRACTOR shall arrange a compatible work schedule with all utility companies involved. CONTRACTOR's attention is also directed to overhead and above ground utilities and poles that exist within the project site that may not be shown on the project plans, but are visible in the field. All utilities above and underground must be protected in place, unless otherwise specified in the project plan.

The CONTRACTOR shall use extreme caution around all existing utilities, especially Southern California Gas, Southern California Edison and AT&T pipes and conduits. Furthermore, the CONTRACTOR shall indemnify and hold harmless the City of Garden Grove, the CITY, its officers, its board members, employees, and consultants from any and all claims, suits, or actions resulting from or arising out of any damage(s) caused to such utilities as a result of the CONTRACTOR’s failure to adequately protect such utilities in place.

The CONTRACTOR will not be entitled to damages or additional payment for delays attributable to utility relocations or alterations if utilities are correctly located and shown on the plan. The CONTRACTOR, however, will be given an extension of time for unforeseen delays due to interferences by utilities. This work includes searching within three (3’) feet on both sides of a marked utility in the field (not shown in the plans) that is not found or never existed.

All costs incurred for potholing, hand digging, exposing, locating, supporting, protecting, maintaining and providing reasonable time to relocate or resolve conflict of underground and above ground utilities, shall be included in the price bid for the various items of work and no additional compensation will be allowed.

The CONTRACTOR, prior to submitting his/her bid, shall first inquire from the utility owners listed regarding type of facility, line locations, size, material, manhole locations if any, specifications and requirements concerning the protection and support of their respective main, trunk lines, services lines and other appurtenances.

The costs of obtaining any required permits, protecting and supporting of all utility lines, including service and lateral lines shall be included in the various items of work and no additional compensation will be allowed. No utility line shall be removed from service without written permission from the Director. If permitted, then it is the CONTRACTOR’s responsibility to install temporary services as needed in the field and as approved by the Director at no cost to the CITY.

CONTRACTOR shall notify the Underground Service Alert (USA) giving at least 2 working days notice --- (800) 422-4133.
shall be the CONTRACTOR's responsibility to call, notify and make certain that utilities have responded to his notification. Damage to utilities, caused by failure to notify, is the CONTRACTOR’s sole responsibility.
242
SECTION 7 - SPECIAL PROVISIONS (Continued)
48 The CONTRACTOR shall arrange and coordinate his work to permit utilities to make any necessary adjustments required by the construction of the various items in this contract.

CONTRACTOR shall also protect facilities in place as shown on the plans or as marked in the field, and "To be relocated by others", in both original and relocated positions and any damage to such facilities shall be immediately repaired at no cost to the CITY.

When damage occurs to existing utilities, CONTRACTOR shall notify the Owner of the Utility and the Director immediately and take whatever action necessary to mitigate further damage to the utility and the surrounding area.

The CONTRACTOR is notified therefor, that he is responsible and liable for all costs in rectifying damages to any utilities caused as a result of his operations. At the request of the CITY, costs in rectifying such damages can be withheld or deducted from the final progress payment due to CONTRACTOR at the discretion of the Director.

All existing improvements, including utilities, shall be protected in place unless otherwise shown on the contract plans or approved by the Director. All existing improvements damaged by the CONTRACTOR in the performance of his work shall be replaced in its original or better condition.

This includes, but is not limited to landscaping, trees, irrigation lines, sprinklers, planters, foundations, walls, driveways, sidewalks, mailboxes, parking curbs, and utilities whether they are located on private property or within the public right-of-way.

Payment for protecting or removing and replacing all facilities, or coordinating utility adjustments, except for those items of work specifically included as separate bid items in the Bid Proposal shall be considered as paid for in the various contract items and no additional compensation will be allowed.

ARTICLE 17 - EXISTING HIGHWAY FACILITIES
All work performed on existing highway facilities shall be done in accordance with applicable sections of the Standard Specifications and other portions of these special provisions with the following modifications and additions:

A. Miscellaneous Highway Facilities
Care shall be taken in all work performed in the removal of all traffic signs, devices, barricades, posts, barriers, and guard railings. Such devices, etc., shall be carefully removed by the CONTRACTOR as shown on the plans or as directed by the Director, cleaned of all adhering materials and shall be stockpiled within project limits for reuse.

Payment for all labor, materials, tools, and equipment used in removing, cleaning, transporting, relocating, and doing all the work involved shall be included by the CONTRACTOR in various bid items, and no additional compensation will be allowed.

B. Damaged Portland Cement Concrete Removal and Replacement Portland Cement Concrete (PCC) damaged by the CONTRACTOR’s operation shall be removed and replaced in kind. Work shall include all PCC curbs, gutters, cross gutters, spandrels, driveways, driveway approaches, slabs, sidewalks, decorative crosswalks, and all other miscellaneous PCC construction. Concrete shall be removed to neatly sawed edges with saw cuts made to a minimum depth of 1 inch. Concrete sidewalk or driveway to be removed shall be neatly sawed in straight-line parallels either to the curb or at right angles to the alignment of the 243
SECTION 7 - SPECIAL PROVISIONS (Continued)
49 sidewalk. No section to be replaced shall be smaller than forty-eight inches (48") in either length or width. If the saw cut in sidewalk or driveway would fall within forty-eight inches (48") of a construction joint, expansion joint, or edge, the concrete shall be removed to the joint or edge, except that where the saw cut would fall within twelve inches (12") of a score mark, the saw cut shall be made in and along the score mark. Curb and gutter shall be sawed to a depth of 1 (one) inch on a neat line at right angles to the curb face. PCC and all other material unsuitable for use as fill, as determined by the Director, shall be removed from the right-of-way and disposed of by the CONTRACTOR at a site of his own choice and he shall pay all costs incidental to the disposal.

Sharp edges left on concrete after saw cutting shall be ground in a manner acceptable to the Director.

Payment for portland cement concrete removal and replacement shall be included in the unit prices paid for the various items of work, that necessitated the PCC removal and no additional compensation will be allowed. Said payment shall include full compensation for furnishing all labor, materials, tools, equipment and incidentals and performing all the work involved in excavating, removing, replacing, breaking, crushing, saw cutting, backfilling, loading, hauling and disposing of all material, and performing all the work involved. All PCC replacement shall conform to City standards and be in kind.

C. Remove and Restore Traffic Striping, Signing, Legends, Pavement Markings and Pavement Markers
Existing pavement markers shall be removed and disposed of when no longer required for traffic lane delineation due to construction.

Existing striping and pavement markings shall be removed by sand blasting. Existing pavement markers shall be removed prior to installation of AC overlay or slurry seal.

Sandblasting shall be used for the removal of painted traffic stripes and pavement markings and for removal of objectionable material. If such removal operation is being performed within ten feet (10') of a lane occupied by public traffic, the residue including dust shall be removed immediately after contact between the sand and the surface being treated. Such removal shall be by a vacuum attachment operating concurrently with the blast cleaning operation.

Nothing in these special provisions shall relieve the CONTRACTOR from his responsibilities as provided in Section 7-10, "Public Convenience and Safety", of the Standard Specifications.

Any depressions or voids left in the roadway as a result of removing the existing raised pavement markers will be filled with hot bituminous adhesive or as directed by the Director.

CONTRACTOR shall provide cat tracks for review prior to final application of striping. The City of Garden Grove shall have 24 hours (1 working day) review time to provide corrections to, or approval of, the cat tracks. All existing striping shall be restriped to satisfaction of the Director.

Full compensation for removing, disposing and restoring, traffic stripes and pavement markings - including filling voids or depressions created by removing pavement markers, shall be included in the contract lump sum price for the traffic signing and striping and shall include full compensation for furnishing all labor, materials, tools, equipment, and incidentals and performing all work involved, and no additional compensation will be allowed.

D. Damaged Asphalt Concrete Pavement Removal and Replacement 244
SECTION 7 - SPECIAL PROVISIONS (Continued)
50 Asphalt concrete ("A.C.") pavement shall be cut initially by saw cutting to full depth of A.C. at the limits of the removal prior to removal of A.C. A.C. damaged by the construction operation shall be removed and replaced as described in this provision at no cost to the CITY. After backfilling the excavation, the existing A.C. pavement shall be saw-cut again to full depth at a point not less than 12 inches outside the limits of removal as shown in the backfill and resurfacing detail. If the width of existing pavement between proposed A.C. saw cut and edge of adjacent P.C.C. curb and gutter is less than sixty (60) inches, this area shall be removed and new pavement shall be extended to the P.C.C. curb and gutter. All saw cuts should be along straight lines either parallel or perpendicular to line of removal. The use of pavement breaking equipment (stompers) is absolutely not allowed. The thickness of the existing A.C. pavement may be up to 12-inches thick.

The minimum street pavement replacement section for West Street and Chapman Avenue shall be existing plus one-half inch or 6-inches AC/11-inches AB, whichever is greater. The minimum street pavement replacement section for Wilken Way, Eugene Street, Candy Lane, Holyoak Lane, Timmy Lane and Debbie Lane shall be existing plus one-half inch or 4-inches AC/7-inches AB, whichever is greater.

Payment for replacement of pavement section shall be included in the unit prices paid for the various items of work, which caused such pavement section removal and no additional compensation will be allowed. Said payment shall include full compensation for furnishing all labor, materials, tools, equipment and incidentals and performing all the work involved in replacing AC/ AB, street areas and areas damaged by construction and no additional compensation will be allowed.

ARTICLE 18 – CLEARING AND GRUBBING, REMOVALS AND RELOCATIONS Clearing and grubbing shall conform to the provisions of Section 300 of the Standard Specifications with the following modifications:

Clearing and grubbing shall include, but not be limited to the following:

1. Project mobilization/demobilization

2. Removal and disposal of trees and shrubs, all natural and artificial objectionable materials such as logs, upturned stumps, roots of downed trees, brush, grass, plants, weeds and all other surface materials within the limits of construction area.

3. Tree branches, which may interfere with normal construction, shall be trimmed or removed. If tree branch is to be removed, it shall be cut off to the boles in a workmanlike manner. The CONTRACTOR shall remove additional tree branches under the direction of the Director, in such a manner that the tree will present a balanced appearance. Scars resulting from the removal of branches shall be treated with a heavy coat of tree sealant approved by the Director.

4. Saw cut and removal of existing concrete structures including, but not limited to curb and gutter, median curb, cross gutter, spandrel, sidewalks, drainage channel, the removal of K-markers and relocation of traffic signs.

5. Grading, fill material, and compaction of fill material in the parkway areas, drainage channel and areas behind sidewalk.

6. Saw cutting and removal of existing asphalt concrete, aggregate base, native soil, PCC and reinforced PCC pavement as required to complete the project. 245
SECTION 7 - SPECIAL PROVISIONS (Continued)
51 7. Abandonment of existing water service connections at the water main.

Payment for furnishing all labor, equipment, materials, tools, and incidentals used in performing clearing and grubbing and as mentioned in this Article shall be considered as included in the lump sum price paid for Clearing and Grubbing, including Mobilization and Demobilization, and no additional compensation will be allowed.

Tree Roots Removal
Work shall consist of removal of existing tree roots in conformance with Section 300 of the Standard Specifications. The CONTRACTOR shall be responsible for obtaining a suitable disposal site for this material and shall, upon request, file with the Director the written consent of the Owner of the property upon which he intends to dispose of such material.

Removal shall consist of removing tree roots 1-1/2 inches in diameter and larger.

Holes resulting from the removal of tree roots shall be backfilled with soil from the surrounding area the same day the tree roots are removed and compacted to a minimum relative compaction of ninety percent (90%).

All removed tree roots shall be removed from the project site the same day.

Stockpiling of materials within the right-of-way, City parking lots, or other City-improved property shall not be allowed unless approved by the Director in writing.

Tree roots shall be removed in such a manner as not to injure or damage adjacent improvements, which are to remain in place. The CONTRACTOR shall not remove or damage fences adjoining property outside of the contract limits or City right-of-way. The CONTRACTOR shall exercise care in the protection of said fences and shall repair any damage caused by his operations.

No burning of materials will be permitted on the project site.

Payment for removal of existing tree roots shall be considered as included in the lump sum bid for Clearing and Grubbing, including Mobilization and Demobilization. It shall include full compensation for all labor, tools, equipment, incidentals, disposal of resulting material and for doing all the work involved in tree roots removal as required in the field, per these Special Provisions and as directed by the Director, and no additional compensation will be allowed.

Irrigation System Relocation
All irrigation systems disturbed by the construction operation shall be relocated to behind the right-ofway line. Relocated systems shall be operable and provide full coverage of the areas serviced by the system.

Existing system components may be reused as much as possible. However, new materials may be required to create a complete and working system and the expense shall be borne by the CONTRACTOR. Acceptability of the relocated system will be judged by its performance as described above.

The CONTRACTOR shall bear the cost of replacement of any parts lost or damaged during the construction operations.
246
SECTION 7 - SPECIAL PROVISIONS (Continued)
52 Payment for irrigation system relocation shall be considered as included in the lump sum price bid for Clearing and Grubbing, including Mobilization and Demobilization, and no additional compensation will be allowed.

Clearing, grubbing, miscellaneous removals, and relocations shall be paid for under the lump sum item for Clearing and Grubbing and shall include full compensation for furnishing all labor, materials, tools, equipment, and incidentals, and for performing all the work involved in clearing, grubbing, removing, relocating and disposing of all the resulting materials. It also includes the removal of cross gutters, spandrel, curb and gutter, side walk, drive approach, PCC, abandon existing water services at main, replanting and reseeding, as shown on the Plans, as required in the field, as specified in these Specifications and Special Provisions, and as directed by the Director.

ARTICLE 19 – PERMITS AND IMPLEMENT RULE 1166
It is the CONTRACTOR’s responsibility to procure the encroachment permit and pay the requested permit fees within two weeks of the Notice to Proceed. The CONTRACTOR is responsible for all the permit requirements, including arranging for the inspections. The CONTRACTOR shall also be responsible for all the requirements of South Coast Air Quality Management Rule 1166. Full compensation for conforming to the requirements of this Article shall be considered as included in the contract price paid for implementing rule 1166 and obtaining Permits and no additional compensation will be allowed.

ARTICLE 20 - COMPLETION AND ACCEPTANCE
Upon receipt of the CONTRACTOR's written assertion that the work has been completed, the Engineer or his authorized representative will inspect the work for acceptance. Thereby a "punch list" is prepared and submitted to CONTRACTOR for compliance and/or repair.

The project is considered certifiable for completion; when all liens and/or claims for labor, materials, tools and equipment has been paid for and all liens and/or claims releases are received by the CITY, when all contract items of work have been completed, including changes to the plan in an acceptable workmanship; when all repairs to damages of existing utilities, appurtenances and improvements has been completed and accepted by the respective owners; when all survey monuments and other survey markers has been re-set and copy of center line ties been submitted; when the project site and all ground occupied by the CONTRACTOR left in a neat and presentable condition. The street shall be swept and washed with water. The CONTRACTOR prior to acceptance by the Engineer must complete all corrections noted in the “punch list”.

Full compensation for conforming to the requirements of this Article shall be considered as included in the contract prices paid for the various contract items of work and no additional compensation will be allowed.
247
Quality Fence Co Inc.
14929 Garfield Ave
Paramount, Ca 90723
323-585-8585 F. 562-869-7804
City of Garden Grove Cal Trans Securfur Fence Installation - Phase III 3.27.25 Location Description Of Work Quantity Pre O+P Total OH & Profit 5% Total Newland Demo Ext Chain Link 170 $4,250.00 $212.50 $4,462.50 4D Fence Panel Install 435 $97,875.00 $4,893.75 $102,768.75 4' Gate 1 $3,995.00 $199.75 $4,194.75
12' Gate 3 $20,223.00 $1,011.15 $21,234.15
$132,660.15
Phase 3 Sub Total: $132,660.15
Permits $1,500
Insurance/Bonds $5,522.55
Phase 3 Total: $139,682.70
Project Manager Submission:

Natalie Reyes
[email protected]
(909) 223-5852
248
249
Item 113/2025
Final
City of Garden Grove

INTER-DEPARTMENT MEMORANDUM
To: Lisa L. Kim From: William E. Murray
Dept: City Manager Dept: Public Works
Date: 4/22/2025
Subject: Authorization for the issuance of a purchase order to National Auto Fleet Group for one (1) new Public Works Department water utility vehicle. (Cost: $89,333.50) (Action Item)

OBJECTIVE
To secure City Council authorization to purchase one (1) new Public Works Department water utility vehicle from National Auto Fleet Group through the Sourcewell competitive bid program, Contract #091521-NAF.

BACKGROUND
The Public Works Department has one (1) new vehicle that was approved in the FY 2024-25 budget process. Experience has shown that the City’s buying power is enhanced through joining with other public agencies to purchase fleet vehicles and equipment.

DISCUSSION
Sourcewell nationally solicits, evaluates and awards contracts through a competitive bid process. As a member, the City is able to utilize Sourcewell bid awards for equipment purchases. Staff recommends piggybacking on the results of a recent Sourcewell competitive bid program, Contract #091521-NAF. The results deemed National Auto Fleet Group as the lowest responsive bid.

National Auto Fleet Group $89,333.50 *
* This price includes all applicable tax and destination charges.

FINANCIAL IMPACT
The total cost of the vehicle to be purchased is $89,333.50. The amount will be funded by the Water utility fund and is already included in the fund’s adopted FY 2024-25 budget. 250
Item 113/2025