Garden Grove City Council
September 23, 2025

a. Substance Abuse Treatment Centers shall not be
permitted to be located within 5 00 feet of any "R"
zoned property, any property with a residential
overlay, any property occupied by a residential use,
any Planned Unit Development unless it is amended
to expressly allow the use, any public or private
school facility, grades K through 12, any property
developed with a child day care center, any property
occupied by a community meeting center, a public
park, or a public library.

b. A minimum distance of 500 feet shall be maintained
from any other Substance Abuse Treatment Center
within or outside the City limits, as measured from
the property line.

3. Conditions on Use. The hearing body shall have the
authority to impose conditions on a Substance Abuse
Treatment Center to ensure compliance with the
provisions of this section and to mitigate against potential nuisance or public safety concerns. Those conditions may include, but are not limited to, restricting hours of
operation, requirements for security lighting and cameras, requirements for private security, and monitoring of
parking lots. Dispensing of medicine shall occur within a wholly enclosed building. No drive -thru facilities shall be permitted.

SECTION 4: Subdivisions (C) of Section 9.16.040.150 of Chapter 9.16 of Title 9 of the Garden Grove Municipal Code is hereby amended as follows (additions shown in bold/italics; deletions shown in bold/strikeout):

USE REQUIRED MINIMUM PARKING SPACES
C. Office

1. General business offices 1 space per 250 sq. ft. of gross floor area

2. Medical, dental and related
service support facilities 1 space per 170 sq. ft. of gross floor area

3. Substance Abuse
Treatment Centers
5 spaces per 1,000 sq. ft. of gross
floor area

SECTION 5: If any section, subsection, subdivision, sentence, clause, phrase, word, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this Ordinance and each section, 191
Garden Grove City Council
Ordinance No. ___

subsection, subdivision, sentence, clause, phrase, word, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, words or portions thereof be declared invalid or unconstitutional.

SECTION 6: The Mayor shall sign and the City Clerk shall certify to the passage and adoption of this Ordinance and shall cause the same, or the summary thereof, to be published and posted pursuant to the provisions of law and this Ordinance shall take effect thirty (30) days after adoption.

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COMMUNITY DEVELOPMENT DEPARTMENT PLANNING STAFF REPORT AGENDA ITEM NO.: C.1. SITE LOCATION: Citywide HEARING DATE: August 21, 2025 GENERAL PLAN: N/A CASE NO.: Amendment No. A-045-2025 ZONE: N/A APPLICANT: City of Garden Grove APN: N/A OWNER: N/A CEQA DETERMINATION: Exempt REQUEST: A City-initiated Zoning Text Amendment to Title 9 of the Garden Grove Municipal Code (GGMC) to add definitions, special operating conditions, and parking standards to allow Substance Abuse Treatment Centers as a conditionally permitted use for properties zoned M-1 (Limited Industrial). In conjunction with the request, the Planning Commission will also consider a recommendation that the City Council determine that the proposed Amendment is exempt from the California Environmental Quality Act (CEQA). BACKGROUND: City Staff has received inquiries to establish Substance Abuse Treatment Centers in the City. These facilities operate outpatient treatment and counseling centers that, in addition to counseling, treat individuals with substance abuse disorder by employing medicines that eliminate drug cravings and withdrawal symptoms that typically occur when individuals with various substance dependence cease usage of the abused substance. While these uses provide a valuable service to the community, they can be associated with negative impacts on surrounding properties. Therefore, the public health, safety, and welfare may be negatively impacted without adequate regulation of such uses. Garden Grove Municipal Code lacks regulations for Substance Abuse Treatment Centers. Therefore, the Code needs to be revised to address potential negative impacts associated with Substance Abuse Treatment Centers, especially with respect to surrounding businesses and sensitive uses such as residences, schools, child day care centers, parks, and libraries. On December 20, 2023, the City Council adopted Urgency Ordinance No. 2949 (Attachment 2), an urgency measure establishing a 45-day moratorium prohibiting the issuance of any new license, approval or entitlements related to new Substance Abuse Treatment Centers in order to protect the public health, safety, and welfare of the community. On January 23, 2024, the City Council adopted Urgency Ordinance No. 2950 (Attachment 3), extending the temporary moratorium for an additional ten (10) months and 15 days (for a total of one year), in order to provide staff with sufficient 193
STAFF REPORT FOR PUBLIC HEARING PAGE 2 CASE NO. A-045-2025time to study and analyze possible regulations, identify appropriate locations, and determine the process for approval of Substance Abuse Treatment Centers. On November 12, 2024, the City Council adopted Urgency Ordinance No. 2959 (Attachment 4), extending the temporary moratorium for an additional 12 months from December 19, 2024, through December 19, 2025, in order to allow Staff to study and consider enactment of zoning measures to appropriately update Municipal Code and zoning regulations. Since adoption of the moratorium, Community Development Staff has surveyed 21 cities to obtain information on how other cities classify and regulate Substance Abuse Treatment Centers, toured facilities in other cities to better understand the operations of the use, discussed best practices and requested facilities located in other cities, discussed security measures and best operational practices with the Garden Grove Police Department, discussed potential regulations for Substance Abuse Treatment Centers with the City Attorney, and reviewed existing Garden Grove Municipal Code regulations, including operational standards, zoning regulations, locational criteria, and other pertinent revisions aimed at minimizing the potential negative impacts from Substance Abuse Treatment Centers. After careful research, the City is proposing an Amendment to Title 9 of the Garden Grove Municipal Code to add definitions, special operating conditions and development standards, and parking standards to allow Substance Abuse Treatment Centers as a conditionally permitted use for properties zoned M-1 (Limited Industrial). DISCUSSION: The following discussion presents proposed amendments to Title 9 of the Municipal Code to address possible negative impacts associated with Substance Abuse Treatment Centers. The proposed amendments will allow the City to regulate these centers in appropriate zones and will also include reasonable regulations intended to continue to protect the public health, safety and welfare of the community. The proposed amendments will add a definition for Substance Abuse Treatment Centers, modify existing definitions of medical facilities and pharmacies, amend the land use matrix of permitted uses for the industrial zones, and introduce special operating conditions and parking requirements. DEFINITIONS The proposed Amendment will update definitions for "medical, dental, and related health services support facilities" and "prescription pharmacy" in Chapter 9.04 to read as follows: (Deletions shown in strikethrough, additions shown in bold-italics): "Medical, dental, and related health services support facilities" means an office or health facility providing diagnosis, treatment, or care to patients exclusively 194
STAFF REPORT FOR PUBLIC HEARING PAGE 3 CASE NO. A-045-2025as outpatients. Care may include, but is not limited to, the provision of medical, surgical, dental, mental health, rehabilitation, podiatric, optometric, or "Prescription pharmacy" means an establishment where the predominant activity is the preparation and dispensing of drugs and medicinesSubstance The proposed updates to the aforementioned definitions will the City to distinguish these uses from Substance Abuse Treatment Centers and allow precision in the application and interpretation of existing definitions. In addition, Chapter 9.04 will be amended to add one (1) new definition for sto read as follows: (Deletions shown in strikethrough, additions shown in bold-italics): that operate outpatient treatment, whether or not counseling services are provided, for persons with a substance abuse disorder by employing medicines such as methadone, suboxone, subutex, and vivitrol, which eliminate cravings and withdrawal symptoms that may occur when individuals with various substance dependence stop using their substance of abuse. The proposed definition for ubstance abuse treatmill require these facilities to operate in an outpatient manner and allow for counseling services to be provided to persons with substance abuse disorders. Medications to assist with cravings or withdrawal symptoms may also be administered at these facilities. "medical, dental, and related health services support facilities" and "prescription pharmacy" uses will ensure that they be classified in accordance with their unique operating characteristics. LAND USE MATRIX Currently, Substance Abuse Treatment Centers are not listed as a permitted use (whether automatically permitted, conditionally permitted, or incidentally permitted) in any zone. To facilitate future requests for this type of use, and address the potential impacts of the business activities, text amendments are proposed to Table 1 (City of Garden Grove Land Use Matrix) found in Section 9.16.020.030 (Uses Permitted) of Chapter 9.16 (Commercial, Office Professional, Industrial and Open Space Development Standards) of Title 9 of the Municipal Code are necessary. 195
STAFF REPORT FOR PUBLIC HEARING PAGE 4 CASE NO. A-045-2025Table 1 is proposed to be amended to establish Substance Abuse Treatment Centers as a conditionally permitted use in the M-1 (Limited Industrial) zone. Proposed updates to the matrix are as follows: (Deletions shown in strikethrough, additions shown in bold-italics) Table 1 Use Regulations for the Commercial and Industrial Zones Offices and Related Uses Permitted Uses O-P C-1 C-2 C-3 M-1 M-P O-S Additional Regulations and Comments Medical, Dental and Related Health Service Support Facilities P P P [-] C [-] [-] Prescription Pharmacy P P P P [-] [-] [-] Substance Abuse Treatment Centers [-] [-] [-] [-] C [-] [-] See Section 9.16.020.050 (Substance Abuse Treatment Centers) Restricting this type of use to M-1 zones will ensure land use compatibility resulting in the protection of sensitive uses. Further, requiring a Conditional Use Permit will allow the City to impose appropriate conditions of approval related to the operational conditions of these facilities to allow regulation and limit potential negative impacts to the surrounding area. SPECIAL OPERATING CONDITIONS AND DEVELOPMENT STANDARDS The proposed Amendment will further establish Special Operating Conditions and Development Standards applicable to Substance Abuse Treatment Centers in Section 9.16.020.050 of Chapter 9.16 (Commercial, Office Professional, Industrial and Open Space Development Standards) of Title 9 of the Municipal Code. Proposed amendments to this section will introduce regulations and standards imposed to Substance Abuse Treatment Centers in M-1 zones. Proposed updates are to read as follows: (Deletions shown in strikethrough, additions shown in bold-italics) BE. Supermarket. Subject to conditions of approval as outlined in Section 9.08.080. Substance Abuse Treatment Centers. Such uses shall require 196
STAFF REPORT FOR PUBLIC HEARING PAGE 5 CASE NO. A-045-2025a conditional use permit and shall be subject to the following conditions: 1. Abandonment. A conditional use permit for a Substance Abuse Treatment Center shall be considered to be null and void if the establishment ceases operation for 180 or more consecutive days. 2. Location Restrictions. a. Substance Abuse Treatment Centers shall not be permitted to be located within 500 feet of any "R" zoned property, any property with a residential overlay, any property occupied by a residential use, any Planned Unit Development unless it is amended to expressly allow the use, any public or private school facility, grades K through 12, any property developed with a child day care center, any property occupied by a community meeting center, a public park, or a public library. b. A minimum distance of 500 feet shall be maintained from any other Substance Abuse Treatment Center within or outside the City limits, as measured from the property line. 3. Conditions on Use. The hearing body shall have the authority to impose conditions on a Substance Abuse Treatment Center to ensure compliance with the provisions of this section and to mitigate against potential nuisance or public safety concerns. Those conditions may include, but are not limited to, restricting hours of operation, requirements for security lighting and cameras, requirements for private security, and monitoring of parking lots. Dispensing of medicine shall occur within a wholly enclosed building. No drive-thru facilities shall be permitted. As indicated above, the proposed Special Operating Conditions and Development Standards for Substance Abuse Treatment Centers will establish distance requirements (500 feet minimum) to sensitive uses, such as residential uses, schools, child day care centers, public parks and public libraries, which is consistent with the potential impacts to the surrounding area. Imposing a minimum distance between Substance Abuse Treatment Centers (500 feet) will prevent an overconcentration of these uses to minimize potential impacts. Lastly, the proposed Amendment will allow the hearing body to impose conditions of approval via the Conditional Use Permit process addressing safety, hours of operation, and security requirements to mitigate against potential nuisance or public safety concerns. 197
STAFF REPORT FOR PUBLIC HEARING PAGE 6 CASE NO. A-045-2025PARKING REQUIREMENTS Section 9.16.040.150 (Parking Spaces Required) of Chapter 9.16 (Commercial, Office Professional, Industrial and Open Space Development Standards) of Title 9 of the Municipal Code provides parking requirements for allowable uses. Proposed updates will establish new parking standards for Substance Abuse Treatment Centers as follows: (Deletions shown in strikethrough, additions shown in bold-italics) USEREQUIRED MINIMUM PARKING SPACESC. Office1. General business offices1 space per 250 sq. ft. of grossfloor area2. Medical, dental and related service support facilities1 space per 170 sq. ft. of gross floor area3. Substance Abuse Treatment Centers5 spaces per 1,000 sq. ft. of gross floor areaRequiring five (5) parking spaces per 1,000 square feet of gross floor area for Substance Abuse Treatment Centers is consistent with neighboring cities surveyed appropriate for the type of use. CALIFORNIA ENVIRONMENTAL QUALITY ACT (CEQA): The proposed amendments are purely regulatory changes which, by themselves, have no physical effect on the environment. The potential impacts of future development that might be facilitated by the amendments need not be considered if the nature of the future development is not reasonably foreseeable. (Aptos Council v. County of Santa Cruz (2017) 10 Cal.App.5th 266, 294.) The City is not aware of any affected parcel owner who would submit an application for a substance abuse treatment center. As a result, the amendments are not subject to CEQA at this time. When a particular Substance Abuse Treatment Center is proposed, it will be subject to review for compliance with CEQA. RECOMMENDATION: Staff recommends that the Planning Commission: 1. Adopt Resolution No. 6124-25 recommending that the Garden Grove City Council approve Amendment No. A-045-2025. MARIA PARRA Planning Services Manager 198
STAFF REPORT FOR PUBLIC HEARING PAGE 7 CASE NO. A-045-2025By: Mary Martinez Senior Planner Attachment 1: Resolution No. 6124-25 for Amendment No. A-045-2025 with Attachment 2: Urgency Ordinance No. 2949, adopted December 20, 2023 Attachment 3: Urgency Ordinance No. 2950, adopted January 23, 2024 Attachment 4: Urgency Ordinance No. 2959, adopted November 12, 2024 199
RESOLUTION NO. 6124-25 A RESOLUTION OF THE PLANNING COMMISSION OF THE CITY OF GARDEN GROVE RECOMMENDING THAT THE CITY COUNCIL APPROVE AMENDMENT NO. A-045-2025, A ZONING TEXT AMENDMENT TO ALLOW SUBSTANCE ABUSE TREATMENT CENTERS AS A CONDITIONALLY PERMITTED USE FOR PROPERTIES ZONED M-1 (LIMITED INDUSTRIAL). BE IT RESOLVED that the Planning Commission of the City of Garden Grove, in regular session assembled on August 21, 2025, does hereby recommend that the City Council approve Amendment No. A-045-2025 and adopt the draft Ordinance BE IT FURTHER RESOLVED in the matter of Amendment No. A-045-2025, the Planning Commission of the City of Garden Grove does hereby report as follows: 1. The case was initiated by the City of Garden Grove. 2. The City of Garden Grove is proposing a zoning text amendment to portions of Chapters 9.04 and 9.16 of Title 9 of the City of Garden Grove Municipal Code to add definitions, special operating conditions, and parking standards to allow Substance Abuse Treatment Centers as a conditionally permitted use for properties zoned M-1 (Limited Industrial). 3. The Planning Commission recommends the City Council find that the proposed amendment is not subject to the California Environmental Quality Act The proposed amendments are purely regulatory changes which, by themselves, have no physical effect on the environment. The potential impacts of future development that might be facilitated by the amendments need not be considered if the nature of the future development is not reasonably foreseeable. (Aptos Council v. County of Santa Cruz (2017) 10 Cal.App.5th 266, 294.) The City is not aware of any affected parcel owner who would submit an application for a substance abuse treatment center. As a result, the amendments are not subject to CEQA at this time. When a particular substance abuse treatment center is proposed, it will be subject to review for compliance with CEQA. 4. Pursuant to legal notice, a public hearing was held on August 21, 2025, and all interested persons were given an opportunity to be heard. 5. Report submitted by City staff was reviewed. 6. The Planning Commission gave due and careful consideration to the matter during its meeting of August 21, 2025. BE IT FURTHER RESOLVED, FOUND AND DETERMINED that the facts and reasons supporting the conclusion of the Planning Commission are as follows:
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Resolution No. 6124-25 Page 2 FACTS: City staff has received inquiries to establish Substance Abuse Treatment Centers in the City. These facilities operate outpatient treatment and counseling centers that, in addition to counseling, treat individuals with substance abuse disorder by employing medicines that eliminate drug cravings and withdrawal symptoms that typically occur when individuals with various substance dependence cease usage of the abused substance. While these uses provide a valuable service to the community, they can be associated with negative impacts on surrounding properties. Therefore, the public health, safety, and welfare may be negatively impacted without adequate regulation of such uses. A review of the Garden Grove Municipal Code reveals a lack of regulations for Substance Abuse Treatment Centers. Therefore, the Code needs to be revised to address potential negative impacts associated with Substance Abuse Treatment Centers, especially with respect to surrounding businesses and sensitive uses such as residences, schools, child day care centers, parks, and libraries. On December 20, 2023, the City Council adopted Urgency Ordinance No. 2949, an urgency measure establishing a 45-day moratorium prohibiting the issuance of any new license, approval or entitlements related to new Substance Abuse Treatment Centers in order to protect the public health, safety, and welfare of the community. On January 23, 2024, the City Council adopted Urgency Ordinance No. 2950, extending the temporary moratorium for an additional ten (10) months and 15 days (for a total of one year), in order to provide staff with sufficient time to study and analyze possible regulations, identify appropriate locations, and the process for approval of Substance Abuse Treatment Centers. On November 12, 2024, the City Council adopted Urgency Ordinance No. 2959, extending the temporary moratorium for an additional 12 months from December 19, 2024, through December 19, 2025, in order to allow Staff to study and consider and Zoning regulations. Since adoption of the moratorium, Community Development staff has surveyed 21 cities to obtain information on how other cities classify and regulate Substance Abuse Treatment Centers, toured facilities in other cities to better understand the operations of the use, discussed best practices and requested existing facilities located in other cities, discussed security measures and best operational practices with the Garden Grove Police Department, discussed potential regulations for Substance Abuse Treatment Centers with the City Attorney, and reviewed existing Garden Grove Municipal Code regulations including operational standards, zoning regulations, locational criteria, and other pertinent revisions 201
Resolution No. 6124-25 Page 3 aimed at minimizing the potential negative impacts from Substance Abuse Treatment Centers. After careful research, the City is proposing an Amendment to Title 9 of the Garden Grove Municipal Code to add definitions, special operating conditions and development standards, and parking standards to allow Substance Abuse Treatment Centers as a conditionally permitted use for properties zoned M-1 (Limited Industrial). FINDINGS AND REASONS: 1. The Amendment is internally consistent with the goals, objectives and lan. The City is proposing an Amendment to Title 9 of the Garden Grove Municipal Code. Proposed amendments include, but are not limited to, the following: (i) update definitions for "medical, dental, and related health services support facilities" and "prescription pharmacy"; (ii) introduce a new definition for Substance Abuse Treatment Cestablish Substance Abuse Treatment Centers as a conditionally permitted use in the M-1 (Limited Industrial) zone; (iv) establish Special Operating Conditions and Development Standards applicable to Substance Abuse Treatment Centers to, in part, (1) require a buffer of 500 feet from any "R" zoned property, any property with a residential overlay, any property occupied by a residential use, any Planned Unit Development unless it is amended to expressly allow the use, any public or private school facility, grades K through 12, any property developed with a child day care center, any property occupied by a community meeting center, a public park, or a public library; (2) a minimum distance of 500 feet from any other Substance Abuse Treatment Center within or outside the City limits, as measured from the property line; (3) allow the hearing body to impose conditions on a Substance Abuse Treatment Center to ensure compliance with the minimum development standards and to mitigate against potential nuisance or public safety concerns, such as restricting hours of operation, requirements for security lighting and cameras, requirements for private security, monitoring of parking lots, requiring the dispensing of medicine to occur within a wholly enclosed building, and prohibit drive-thru facilities; and (v) establish new parking standards for Substance Abuse Treatment Centers. The Amendment is internally consistent with goals, policies, objectives, and including specifically the following: Goal LU-2.1: Protect residential areas from the effects of potentially incompatible uses. 202
Resolution No. 6124-25 Page 4 The proposed Amendment will limit Substance Abuse Treatment Centers to M-1 zones and require Conditional Use Permit approval. In addition, the amendment will establish minimum distance requirements to protect residential areas from the potential impacts of Substance Abuse Treatment Centers, a potentially incompatible use. As proposed, 500 feet will be required from any "R" zoned property, any property with a residential overlay, any property with a residential overlay, or any property occupied by a residential use. Policy LU-2.3: Prohibit uses that lead to deterioration of residential neighborhoods or adversely impact the safety or the residential character of a residential neighborhood. The proposed Amendment will limit Substance Abuse Treatment Centers to M-1 zones only and require Conditional Use Permit approval. In addition, the amendment will minimize adverse impacts to safety or residential character of a residential neighborhood by imposing minimum distances from any "R" zoned property or any property occupied by a residential use, by imposing conditions to mitigate against potential nuisance or public safety concerns, and establishing minimum parking requirements. Policy LU-4.4: Avoid intrusion of non-residential uses incompatible with established residential neighborhoods. The proposed Amendment will limit Substance Abuse Treatment Centers to M-1 zones only and require Conditional Use Permit approval. In addition, the amendment will establish minimum distance requirements to protect residential areas from the potential impacts of Substance Abuse Treatment Centers, a non-residential use incompatible with established residential neighborhoods. Therefore, the proposed Amendment is internally consistent with the goals, policies, and elements of the General Plan, by ensuring compatibility with sensitive uses such as residences, schools, child day care centers, parks, and libraries by limiting Substance Abuse Treatment Centers to the proposed respective zones, requiring Conditional Use Permit approval, and imposing specified operational conditions and development standards, which include minimum distance requirements to sensitive uses and to other Substance Abuse Treatment Centers. 2. The Amendment will promote the public interest, health, safety and welfare. The proposed amendments include, but are not limited to, the following: (i) update definitions for "medical, dental, and related health services support 203
Resolution No. 6124-25 Page 5 facilities" and "prescription pharmacy"; (ii) introduce a new definition for Substance Abuse Treatment Cestablish Substance Abuse Treatment Centers as a conditionally permitted use in the M-1 (Limited Industrial) zone; (iv) establish Special Operating Conditions and Development Standards applicable to Substance Abuse Treatment Centers to, in part, (1) require 500 feet from any "R" zoned property, any property with a residential overlay, any property occupied by a residential use, any Planned Unit Development unless it is amended to expressly allow the use, any public or private school facility, grades K through 12, any property developed with a child day care center, any property occupied by a community meeting center, a public park, or a public library; (2) a minimum distance of 500 feet from any other Substance Abuse Treatment Center within or outside the City limits, as measured from the property line; (3) allow the hearing body to impose conditions on a Substance Abuse Treatment Center to ensure compliance with the provisions and to mitigate against potential nuisance or public safety concerns, such as restricting hours of operation, requirements for security lighting and cameras, requirements for private security, monitoring of parking lots, requiring the dispensing of medicine to occur within a wholly enclosed building, and prohibit drive-thru facilities; and (v) establish new parking standards for Substance Abuse Treatment Centers. By limiting Substance Abuse Treatment Centers to the proposed respective zones, requiring Conditional Use Permit approval, and imposing specified operational conditions and development standards, which include minimum distance requirements to sensitive uses and to other Substance Abuse Treatment Centers, the proposed Amendment promotes the public interest, health, safety, and welfare and will ensure that this use does not cause a nuisance to sensitive uses, such as residences, schools, child day care centers, parks, and libraries. INCORPORATION OF FACTS AND FINDINGS SET FORTH IN STAFF REPORT: In addition to the foregoing the Planning Commission incorporates herein by this reference, the facts and reasons set forth in the staff report. BE IT FURTHER RESOLVED that the Planning Commission does conclude: 1. Amendment No. A-045-2025 complies with Municipal Code Section 9.32.030.D.1 (Code Amendment). 2. The Planning Commission recommends that the City Council approve Amendment No. A-045-2025 and adopt the amendments to Title 9 reflected in the draft Ordinance attached hereto as Exhibit "A". 204
Resolution No. 6124-25 Page 6 Adopted this 21st day of August 2025 ATTEST: /s/ JOSEPH LARICCHIA _______ VICE CHAIR /s/ CAROL SEBBO_____________ RECORDING SECRETARY STATE OF CALIFORNIA ) COUNTY OF ORANGE ) SS: CITY OF GARDEN GROVE ) I, CAROL SEBBO, Secretary of the City of Garden Grove Planning Commission, do hereby certify that the foregoing Resolution was duly adopted by the Planning Commission of the City of Garden Grove, California, at a meeting held on August 21, 2025, by the following vote: AYES: COMMISSIONERS: (5) ASHLAND, BEARD, FLANDERS, LARICCHIA, LINDSAY NOES: COMMISSIONERS: (1) CUEVA ABSENT: COMMISSIONERS: (1) RAMIREZ /s/ CAROL SEBBO_________ RECORDING SECRETARY PLEASE NOTE: Any request for court review of this decision must be filed within 90 days of the date this decision was final (See Code of Civil Procedure Section 1094.6). A decision becomes final if it is not timely appealed to the City Council. Appeal deadline is September 10, 2025. 205
ORDINANCE NO. __ AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE AMENDING PROVISIONS OF THE LAND USE CODE RELATING TO SUBSTANCE ABUSE TREATMENT CENTERS. City Attorney Summary Title 9 of the Garden Grove Municipal Code, pertaining to substance abuse treatment centers, conditionally approving the use in the M-1 (Limited Industrial) Zone, and establishing regulations applicable thereto. THE CITY COUNCIL OF THE CITY OF GARDEN GROVE HEREBY ORDAINS AS FOLLOWS: SECTION 1: Subdivision (C) of Section 9.04.060 of Chapter 9.04 of Title 9 of the Garden Grove Municipal Code is hereby amended to revise and add definitions as follows (additions shown in bold/italics; deletions shown in bold/strikeout): "Medical, dental, and related health services support facilities" means an office or health facility providing diagnosis, treatment, or care to patients exclusively as outpatients. Care may include, but is not limited to, the provision of medical, surgical, dental, mental health, rehabilitation, podiatric, optometric, or chiropractic. "Prescription pharmacy" means an establishment where the predominant activity is the preparation and dispensing of drugs and medicines. that operate outpatient treatment, whether or not counseling services are provided, for persons with a substance abuse disorder by employing medicines such as methadone, suboxone, subutex, and vivitrol, which eliminate cravings and withdrawal symptoms that may occur when individuals with various substance dependence stop using their substance of abuse. SECTION 2: 9.16 of Title 9 of the Garden Grove Municipal Code is hereby amended as follows (additions shown in bold/italics; deletions shown in bold/strikeout):
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Garden Grove City Council Ordinance No. ___ Page 2 Offices and Related Uses O-P C-1 C-2 C-3 M-1 M-P O-S Additional Regulations and Comments Administration/ Business P P P [-] [-] [-] [-] Banks/ Financial Institution P P P P P [-] [-] Medical, Dental and Related Health Service Support Facilities P P P [-] C [-] [-] Prescription Pharmacy P P P P [-] [-] [-] Professional And Clerical P P P [-] [-] [-] [-] Public Utility (Commercial) P P P P P [-] [-] Substance Abuse Treatment Centers [-] [-] [-] [-] C [-] [-] See Section 9.16.020.050.BE (Substance Abuse Treatment Centers) SECTION 3: Subdivision (BE) of Section 9.16.020.050 of Chapter 9.16 of Title 9 of the Garden Grove Municipal Code is hereby amended as follows (additions shown in bold/italics; deletions shown in bold/strikeout): BE. Supermarket. Subject to conditions of approval as outlined in Section 9.08.080. Substance Abuse Treatment Centers. Such uses shall require a conditional use permit and shall be subject to the following conditions: 1. Abandonment. A conditional use permit for a Substance Abuse Treatment Center shall be considered to be null and void if the establishment ceases operation for 180 or more consecutive days. 2. Location Restrictions. 207
Garden Grove City Council Ordinance No. ___ Page 3 a. Substance Abuse Treatment Centers shall not be permitted to be located within 500 feet of any "R" zoned property, any property with a residential overlay, any property occupied by a residential use, any Planned Unit Development unless it is amended to expressly allow the use, any public or private school facility, grades K through 12, any property developed with a child day care center, any property occupied by a community meeting center, a public park, or a public library. b. A minimum distance of 500 feet shall be maintained from any other Substance Abuse Treatment Center within or outside the City limits, as measured from the property line. 3. Conditions on Use. The hearing body shall have the authority to impose conditions on a Substance Abuse Treatment Center to ensure compliance with the provisions of this section and to mitigate against potential nuisance or public safety concerns. Those conditions may include, but are not limited to, restricting hours of operation, requirements for security lighting and cameras, requirements for private security, and monitoring of parking lots. Dispensing of medicine shall occur within a wholly enclosed building. No drive-thru facilities shall be permitted. SECTION 4: Subdivisions (C) of Section 9.16.040.150 of Chapter 9.16 of Title 9 of the Garden Grove Municipal Code is hereby amended as follows (additions shown in bold/italics; deletions shown in bold/strikeout): USE REQUIRED MINIMUM PARKING SPACES C. Office 1. General business offices 1 space per 250 sq. ft. of gross floor area 2. Medical, dental and related service support facilities 1 space per 170 sq. ft. of gross floor area 3. Substance Abuse Treatment Centers 5 spaces per 1,000 sq. ft. of gross floor area SECTION 5: If any section, subsection, subdivision, sentence, clause, phrase, word, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this Ordinance and each section, 208
Garden Grove City Council Ordinance No. ___ Page 4 subsection, subdivision, sentence, clause, phrase, word, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, words or portions thereof be declared invalid or unconstitutional. SECTION 6: The Mayor shall sign and the City Clerk shall certify to the passage and adoption of this Ordinance and shall cause the same, or the summary thereof, to be published and posted pursuant to the provisions of law and this Ordinance shall take effect thirty (30) days after adoption. 209

1804932.1
URGENCY ORDINANCE NO. 2949 AN URGENCY INTERIM ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE IMPOSING A MORATORIUM ON THE APPROVAL OF SUBSTANCE ABUSE TREATMENT CENTERS PURSUANT TO CALIFORNIA GOVERNMENT CODE SECTION 65858. THE CITY COUNCIL OF THE CITY OF GARDEN GROVE DOES ORDAIN AS FOLLOWS: Section 1. Legislative Intent and Findings. A. Pursuant to California Government Code Section 65858, the City Council finds and determines that a current and immediate threat to the public health, peace, safety and general welfare exists which necessitates the immediate enactment of this Ordinance for the immediate preservation of the public health, peace, safety and general welfare based upon the facts set forth in this Ordinance and the facts presented to the City Council. The approval of Substance Abuse Treatment Centers, as defined below, residents and businesses absent specific development standards and review processes applicable to such uses to prevent and/or mitigate negative impacts that may be created with their development or establishment. Furthermore, approval of Substance Abuse Treatment Centers in mixed use zones could cause the City to violate State Housing Laws which require compliance with Housing Element policies to promote housing opportunities and to implement no net loss requirements for uses or activities that prevent the development of housing. B. or clinics that operate outpatient treatment and counseling centers that in addition to counseling treat individuals with substance abuse disorder by employing medicine that eliminate cravings and withdrawal symptoms that may occur when individuals with various substance dependence stop using their substance of abuse. C. The City is primarily a residential community that is substantially built-out, with different zoning districts adjacent to residential neighborhoods, schools, and parks. There are currently no regulations applicable to Substance Abuse Treatment Centers and their activities currently fall within the definition of outpatient medical facilities that are permitted without regard to the impacts that Substance Abuse Treatment Centers are known to create. Medical offices are currently permitted in various zoning districts within and adjacent to residential neighborhoods and other sensitive uses without the need for discretionary review, which, without specific development standards and review processes, because of their nature can expose residential neighborhoods, sensitive uses and other businesses to negative impacts that could include loitering, narcotic use activities, disturbances, trespass, assaults and battery, interference with use and enjoyment of property, and property devaluation arising from the negative public perception pertaining to living in or operating a business in proximity to them. In addition, it is important to consider the effect of permitting these facilities in mixed use zones and their impact on the opportunity to develop additional housing on mixed use mixed-use zones are included in the certified Housing Element Housing Sites Inventory and the City must ensure that no 210
Garden Grove City Council Ordinance No. 2949 Page 2
1804932.1
barriers to the development of these properties into housing are created to maintain compliance with State Housing laws. The City intends to process a Zoning Code amendment to address these negative impacts, conform with State Housing Laws, comply with Housing Element implementation, and establish reasonable standards and review processes applicable to Substance Abuse Treatment Centers. Section 2. Moratorium on the Approval of Substance Abuse Treatment Centers. A. Pursuant to California Government Code Section 65858, no person, firm, corporation, or other entity shall develop, establish or construct and no subdivision, use permit, variance, building permit or any other applicable land use entitlement, construction or other permit, license, or certificate to occupy or operate shall be issued for a Substance Abuse Treatment Center effective upon the passage of this ordinance. B. The moratorium imposed herein shall not apply to a Substance Abuse Treatment Center for which a building permit has been issued and construction thereof has begun as of the passage of this Ordinance. However, the exception set forth herein shall not provide an amnesty for the use of property, buildings, or other facilities that have not otherwise complied with current zoning or building requirements or that would otherwise constitute illegal uses of property. For example, the exception does not apply to development, construction, or buildings that were constructed or modified to become Substance Abuse Treatment Centers without the required building, electrical, mechanical, and plumbing or other applicable permits or land use entitlements. Section 3. Effective Date. This interim ordinance shall become effective immediately upon its adoption and shall remain in force and effect for forty-five (45) days unless extended for an additional period of time pursuant to Government Code Section 65858. Section 4. Urgency. This interim ordinance is necessary for the immediate protection of the public health, welfare, and general safety for the reasons identified in Section 1 hereof. Section 5. Severability. If any section, subsection, subdivision, sentence, clause, phrase, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this ordinance and each section, subsection, subdivision, sentence, clause, phrase, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, or portions thereof be declared invalid or unconstitutional. 211
Garden Grove City Council Ordinance No. 2949 Page 3
1804932.1
PASSED and ADOPTED this 20th day of December 2023. STEVE JONES ATTEST: MAYOR TERESA POMEROY CITY CLERK STATE OF CALIFORNIA ) COUNTY OF ORANGE ) SS: CITY OF GARDEN GROVE ) I, TERESA POMEROY, City Clerk of the City of Garden Grove, do hereby certify that the foregoing Ordinance was passed by the City Council of the City of Garden Grove, by a vote of four-fifth (4/5th) of the members thereof, at a special meeting held on the 20th day of December, 2023 by the following vote: AYES: COUNCIL MEMBERS: (7) DOVINH, KLOPFENSTEIN, NGUYEN-PENALOZA, TRAN, JONES NOES: COUNCIL MEMBERS: (0) NONE ABSENT: COUNCIL MEMBERS: (0) NONE /s/ TERESA POMEROY, CMC CITY CLERK 212
1814354.1
URGENCY ORDINANCE NO. 2950 AN URGENCY INTERIM ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE AUTHORIZING A 10 MONTH AND 15 DAY EXTENSION OF URGENCY ORDINANCE NO. 2949 IMPOSING A MORATORIUM ON THE APPROVAL OF SUBSTANCE ABUSE TREATMENT CENTERS PURSUANT TO CALIFORNIA GOVERNMENT CODE SECTION 65858. THE CITY COUNCIL OF THE CITY OF GARDEN GROVE DOES ORDAIN AS FOLLOWS: Section 1. Legislative Intent and Findings. A. On December 20, 2023, pursuant to Government Code Section 65858, the City Council of the City of Garden Grove passed and adopted Urgency Ordinance No. 2949, which is an urgency interim ordinance imposing a moratorium on the approval and establishment of substance abuse treatment centers pending completion of a study and adoption of regulations to address negative impacts that may be created with their development, establishment and operation, in addition to impacts of their establishment in mixed use zones. Ma programmed for the development housing projects, and the establishment of substance abuse treatment centers in mixed use zones could cause the City to violate State Housing Laws, which require compliance with Housing Element policies to promote housing opportunities and to implement no net loss requirements for uses or activities that prevent the development of housing. B. Until new regulations are in place, the development of new substance abuse treatment centers continue to pose a current and immediate threat to the public health, peace, safety and general welfare for the reasons stated in Section 1 of Urgency Ordinance No. 2949. C. The City has commenced a zoning study to determine the appropriate zoning, development standards, other proper regulations applicable to substance abuse treatment centers to protect the public health, safety, and welfare of the community. D. City staff require additional time in which to thoroughly review and evaluate the issues giving rise to Urgency Ordinance No. 2949, and to finalize the necessary zoning study and process a Zoning Code amendment. E. The City has noticed and conducted a public hearing to consider the adoption of this ordinance as provided by law. F. The City Council has reviewed, considered, and approved the evidence and findings in the accompanying staff report of the adverse impacts that may be caused by substance abuse treatment centers. 213
Garden Grove City Council Ordinance No. 2950 Page 2
1814354.1
Section 2. Extension of Moratorium for 10 months and 15 days. Pursuant to California Government Code Section 65858(a), Urgency Ordinance No. 2949 is hereby extended for an additional 10 months and 15 days beyond the original 45 days authorized on December 20, 2023, until December 19, 2024. Section 3. Effective Date. This interim ordinance shall become effective immediately upon its adoption. Section 4. Urgency. This interim ordinance is necessary for the immediate protection of the public health, welfare, and general safety for the reasons identified in Section 1 hereof and Section 1 of Urgency Ordinance No. 2949. Section 5. Severability. If any section, subsection, subdivision, sentence, clause, phrase, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this ordinance and each section, subsection, subdivision, sentence, clause, phrase, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, or portions thereof be declared invalid or unconstitutional. PASSED and ADOPTED this 23rd day of January 2024. ATTEST: MAYOR CITY CLERK STATE OF CALIFORNIA ) COUNTY OF ORANGE ) SS: CITY OF GARDEN GROVE ) I, TERESA POMEORY, City Clerk of the City of Garden Grove, do hereby certify that the foregoing Ordinance was passed by the City Council of the City of Garden Grove, by a vote of four-fifth (4/5th) of the members thereof, at a special meeting held on the 23rd day of January, 2024 by the following vote: AYES: COUNCILMEMBERS: NOES: COUNCILMEMBERS: ABSENT: COUNCILMEMBERS: CITY CLERK 214
URGENCY ORDINANCE NO. 2959 AN URGENCY INTERIM ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE AUTHORIZING A 12-MONTH EXTENSION OF URGENCY ORDINANCE NO. 2950 IMPOSING A MORATORIUM ON THE APPROVAL OF SUBSTANCE ABUSE TREATMENT CENTERS PURSUANT TO CALIFORNIA GOVERNMENT CODE SECTION 65858 THE CITY COUNCIL OF THE CITY OF GARDEN GROVE DOES ORDAIN AS FOLLOWS: Section 1. Legislative Intent and Findings. A. On December 20, 2023, pursuant to Government Code Section 65858, the City Council of the City of Garden Grove passed and adopted Urgency Ordinance No. 2949, which is an urgency interim ordinance imposing a moratorium on the approval and establishment of Substance Abuse Treatment Centers pending completion of a study and adoption of regulations to address negative impacts that may be created with their development, and establishment and operation, in addition to impacts of their establishment in mixed-use zones. Many of the City’s mixed-use zones are programmed for the development housing projects, and the establishment of substance abuse treatment centers in mixed-use zones could cause the City to violate State Housing Laws, which require compliance with Housing Element policies to promote housing opportunities and to implement no net loss requirements for uses or activities that prevent the development of housing. B. On January 23, 2024, the City Council adopted Urgency Ordinance No. 2950 extending the temporary moratorium for an additional 10 months and 15 days through December 19, 2024, in order to provide staff with sufficient time to study and analyze possible regulations and identify appropriate locations and the process for approval of Substance Abuse Treatment Centers, as well as establish adequate proximity to sensitive and neighboring land uses. C. Staff has received zoning-related inquiries related to new substance abuse treatment facilities. D. Until new regulations are in place, the development of new Substance Abuse Treatment Centers continue to pose a current and immediate threat to the public health, peace, safety and general welfare for the reasons stated in Section 1 of Urgency Ordinance No. 2949. E. The City has commenced a zoning study to determine the appropriate zoning, development standards, and other proper regulations applicable to substance abuse treatment centers to protect the public health, safety, and welfare of the community. 215
Garden Grove City Council Urgency Ordinance No. 2959 Page 2 F. City staff requires additional time in which to thoroughly review and evaluate the issues giving rise to Urgency Ordinance No. 2949, and to finalize the necessary zoning study and the process for a Zoning Code amendment. G. The City Council recognizes the need for Substance Abuse Treatment Centers, and at the same time is concerned that any negative secondary effects (such as loitering, accumulation of trash, noise, narcotic use activities, disturbances, and the like) may be incompatible with the public health and safety of community. In addition, many of the properties within the City’s mixed-use zones are included in the certified Housing Element Housing Sites Inventory and the City must ensure that no barriers to the development of these properties into housing are created to maintain compliance with State Housing laws. H. Pursuant to Government Codes Section 65858(d), the ordinance discusses the measures taken to address pertinent issues prior to the expiration of the moratorium. Since the adoption of Urgency Ordinances Nos. 2949 and 2950, staff surveyed 21 cities to obtain information on how other cities regulate Substance Abuse Treatment Centers, initiated discussion with the Garden Grove Police Department to discuss best practices, and requested “Calls for Service” for existing facilities located in various cities. Additionally, staff toured multiple Substance Abuse Treatment Centers to better understand the operations of use, as well as organized a round-table between the City Attorney and Community Development staff to discuss potential regulations for Substance Abuse Treatment Centers. I. Staff has requested more time to study and adopt a Zoning Code amendment to address secondary negative impacts, conform with State Housing Laws, comply with Housing Element implementation, and establish reasonable standards and review processes applicable to Substance Abuse Treatment Centers. J. The City Council believes that careful consideration and thorough study of potential regulations, pertaining to the Substance Abuse Treatment Centers, is required. K. The City has noticed and conducted a public hearing to consider the adoption of this ordinance as provided by law. Section 2. Extension of Moratorium for an additional 12 months. Pursuant to California Government Code Section 65858(a), Urgency Ordinance No. 2950 is hereby extended for an additional 12 months beyond the additional 10 months and 15 days original moratorium authorized on January 23, 2024, until December 19, 2025. Section 3. Effective Date. This interim ordinance shall become effective immediately upon its adoption. 216
Garden Grove City Council Urgency Ordinance No. 2959 Page 3 Section 4. Urgency. This interim ordinance is necessary for the immediate protection of the public health, welfare, and general safety for the reasons identified in Section 1 of Urgency Ordinance No. 2949 and Section 1 hereof. Section 5. Severability. If any section, subsection, subdivision, sentence, clause, phrase, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this ordinance and each section, subsection, subdivision, sentence, clause, phrase, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, or portions thereof be declared invalid or unconstitutional. The foregoing Urgency Ordinance was passed, approved, and adopted by the City Council of the City of Garden Grove on the 12th day of November 2024. /s/ STEVE JONES MAYOR ATTEST: /s/ LIZABETH VASQUEZ, CMC ____ CITY CLERK STATE OF CALIFORNIA ) COUNTY OF ORANGE ) SS: CITY OF GARDEN GROVE ) I, LIZABETH VASQUEZ, City Clerk of the City of Garden Grove, do hereby certify that the foregoing Ordinance was passed by the City Council of the City of Garden Grove, by a vote of four-fifth (4/5th) of the members thereof, at a regular meeting held on the 12thday of November, 2024 by the following vote: AYES: COUNCIL MEMBERS: (7) BRIETIGAM, O’NEILL, DOVINH, KLOPFENSTEIN, NGUYEN-PENALOZA, TRAN, JONES NOES: COUNCIL MEMBERS: (0) NONE ABSENT: COUNCIL MEMBERS: (0) NONE /s/ LIZABETH VASQUEZ, CMC CITY CLERK 217
DRAFT MINUTE EXCERPT GARDEN GROVE PLANNING COMMISSION PUBLIC HEARING AMENDMENT NO. A-045-2025 Applicant: CITY OF GARDEN GROVE Date: August 21, 2025 Request: A City-initiated Zoning Text Amendment to Title 9 of the Garden Grove Municipal Code (GGMC) to add definitions, special operating conditions, and parking standards to allow Substance Abuse Treatment Centers as a conditionally permitted use for properties zoned M-1 (Limited Industrial). In conjunction with the request, the Planning Commission will also consider a recommendation that the City Council determine that the proposed Amendment is exempt from the California Environmental Quality Act (CEQA). Action: Resolution No. 6124-25 was approved. Motion: Beard Second: Lindsay Ayes: (5) Ashland, Beard, Flanders, Laricchia, Lindsay Noes: (1) Cueva Absent: (1) Ramirez 218

1804932.1
URGENCY ORDINANCE NO. 2949

AN URGENCY INTERIM ORDINANCE OF THE CITY COUNCIL OF THE CITY

OF GARDEN GROVE IMPOSING A MORATORIUM ON THE APPROVAL OF

SUBSTANCE ABUSE TREATMENT CENTERS PURSUANT TO CALIFORNIA GOVERNMENT CODE SECTION 65858.

THE CITY COUNCIL OF THE CITY OF GARDEN GROVE DOES ORDAIN AS FOLLOWS:

Section 1. Legislative Intent and Findings.

A. Pursuant to California Government Code Section 65858, the City Council finds and determines that a current and immediate threat to the public health, peace, safety and general welfare exists which necessitates the immediate enactment of this Ordinance for the immediate preservation of the public health, peace, safety and general welfare based upon the facts set forth in this Ordinance and the facts presented to the City Council. The approval of Substance Abuse Treatment Centers , as defined below, would result in a threat to the public health, safety, and general welfare of the City’s residents and businesses absent specific development standards and review processes applicable to such uses to prevent and/or mitigate negative impacts that may be created with their development or establishment. Furthermore, approval of Substance Abuse Treatment Centers in mixed use zones could cause the City to violate State Housing Laws which require compliance with Housing Element policies to promote housing opportunities and to implement no net loss requirements for uses or activities that prevent the development of housing.

B. “Substance Abuse Treatment Centers” are facilities or clinics that operate outpatient treatment and counseling centers that in addition to counseling treat individuals with substance abuse disorder by employing medicine that eliminate cravings and withdrawal symptoms that may occur when individual s with various substance dependence stop using their substance of abuse.

C. The City is primarily a residential community that is substantially built-out, with different zoning districts adjacent to residential neighborhoods, schools, and parks.

There are currently no regulations applicable to Substance Abuse Treatment Centers and their activities currently fall within the definition of outpatient medical facilities that are permitted without regard to the impacts that Substance Abuse Treatment Centers are known to create. Medical offices are currently permitted in various zoning districts within and adjacent to residential neighborhoods and other sensitive uses without the need for discretionary review, which , without specific development standards and review processes, because of their nature can expose residential neighborhoods, sensitive uses and other businesses to negative impacts that could include loitering, narcotic use activities, disturbances, trespass , assaults and battery, interference with use and enjoyment of property, and property devaluation arising from the negative public perception pertaining to living in or operating a business in proximity to them. In addition, it is important to consider the effect of permitting these facilities in mixed use zones and their impact on the opportunity to develop additional housing on mixed use properties. Many of the properties within the City’s mixed-use zones are included in the certified Housing Element Housing Sites Inventory and the City must ensure that no 219
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1804932.1
barriers to the development of these properties into housing are created to maintain compliance with State Housing laws. The City intends to process a Zo ning Code amendment to address these negative impacts , conform with State Housing Laws, comply with Housing Element implementation, and establish reasonable standards and review processes applicable to Substance Abuse Treatment Centers.

Section 2. Moratorium on the Approval of Substance Abuse Treatment Centers.

A. Pursuant to California Government Code Section 65858, no person, firm, corporation, or other entity shall develop, establish or construct and no subdivision, use permit, variance, building permit or any other applicable land use entitlement , construction or other permit, license, or certificate to occupy or operate shall be issued for a Substance Abuse Treatment Center effective upon the passage of this ordinance.

B. The moratorium imposed herein shall not apply to a Substance Abuse Treatment Center for which a building permit has been issued and construction thereof has begun as of the passage of this Ordinance. However, the exception set forth herein shall not provide an amnesty for the use of property, buildings, or other facilities that have not otherwise complied with current zoning or building requirements or that would otherwise constitute illegal uses of property. For example, the exception does not apply to development, construction, or buildings that were constructed or modified to become Substance Abuse Treatment Centers without the required building, electrical, mechanical, and plumbing or other applicable permits or land use entitlements.

Section 3. Effective Date. This interim ordinance shall become effective immediately upon its adoption and shall remain in force and effect for forty -five (45) days unless extended for an additional period of time pursuant to Government Code Section 65858.

Section 4. Urgency. This interim ordinance is necessary for the immediate protection of the public health, welfare, and general safety for the reasons identified in Section 1 hereof.

Section 5 . Severability. If any section, subsection, subdivision, sentence, clause, phrase, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this ordinance and each section, subsection, subdivision, sentence, clause, phrase, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, or portions thereof be declared invalid or unconstitutional.

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Ordinance No. 2949

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PASSED and ADOPTED this 20th day of December 2023.

STEVE JONES
ATTEST: MAYOR

TERESA POMEROY

CITY CLERK

STATE OF CALIFORNIA )
COUNTY OF ORANGE ) SS:

CITY OF GARDEN GROVE )

I, TERESA POMEROY, City Clerk of the City of Garden Grove, do hereby certify that the foregoing Ordinance was passed by the City Council of the City of Garden Grove, by a vote of four-fifth (4/5th) of the members thereof, at a special meeting held on the 20th day of December, 2023 by the following vote:

AYES: COUNCIL MEMBERS: (7) BRIETIGAM, O’NEILL, DOVINH,

KLOPFENSTEIN, NGUYEN-PENALOZA, TRAN,
JONES
NOES: COUNCIL MEMBERS: (0) NONE
ABSENT: COUNCIL MEMBERS: (0) NONE

/s/ TERESA POMEROY, CMC

CITY CLERK

221
1814354.1
URGENCY ORDINANCE NO. 2950

AN URGENCY INTERIM ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE AUTHORIZING A 10 MONTH AND 15 DAY EXTENSION OF URGENCY ORDINANCE NO. 2949 IMPOSING A MORATORIUM ON THE

APPROVAL OF SUBSTANCE ABUSE TREATMENT CENTERS PURSUANT TO CALIFORNIA GOVERNMENT CODE SECTION 65858.

THE CITY COUNCIL OF THE CITY OF GARDEN GROVE DOES ORDAIN AS FOLLOWS:

Section 1. Legislative Intent and Findings.

A. On December 20, 2023, pursuant to Government Code Section 65858, the City Council of the City of Garden Grove passed and adopted Urgency Ordinance No. 2949, which is an urgency interim ordinance imposing a moratorium on the approval and establishment of substance abuse treatment centers pending completion of a study and adoption of regulations to address negative impacts that may be created with their development, establishment and operation, in addition to impacts of their establishment in mixed use zones . Ma ny of the City’s mixed use zones are programmed for the development housing projects, and the establishment of substance abuse treatment centers in mixed use zones could cause the City to violate State Housing Laws , which require compliance with Housing Element policies to promote housing opportunities and to implement no net loss requirements for uses or activities that prevent the development of housing.

B. Until new regulations are in place, the development of new substance abuse treatment centers continue to pose a current and immediate threat to the public health, peace, safety and general welfare for the reasons stated in Section 1 of Urgency Ordinance No. 2949.

C. The City has commenced a zoning study to determine the appropriate zoning, development standards, other proper regulations applicable to substance abuse treatment centers to protect the public health, safety, and welfare of the community.

D. City staff require additional time in which to thoroughly review and evaluate the issues giving rise to Urgency Ordinance No. 2949, and to finalize the necessary zoning study and process a Zoning Code amendment.

E. The City has noticed and conducted a public hearing to consider the adoption of this ordinance as provided by law.

F. The City Council has reviewed, considered, and approved the evidence and findings in the accompanying staff report of the adverse impacts that may be caused by substance abuse treatment centers.

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1814354.1
Section 2. Extension of Moratorium for 10 months and 15 days.

Pursuant to California Government Code Section 65858 (a), Urgency Ordinance No. 2949 is hereby extended for an additional 10 months and 15 days beyond the original 45 days authorized on December 20, 2023, until December 19, 2024.

Section 3. Effective Date. This interim ordinance shall become effective immediately upon its adoption.

Section 4. Urgency. This interim ordinance is neces sary for the immediate protection of the public health, welfare, and general safety for the reasons identified in Section 1 hereof and Section 1 of Urgency Ordinance No. 2949.

Section 5 . Severability. If any section, subsection, subdivision, sentence, clause, phrase, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this ordinance and each section, subsection, subdivision, sentence, clause, phrase, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clau ses, phrases, or portions thereof be declared invalid or unconstitutional.

PASSED and ADOPTED this 23rd day of January 2024.

ATTEST: MAYOR

CITY CLERK

STATE OF CALIFORNIA )
COUNTY OF ORANGE ) SS:

CITY OF GARDEN GROVE )

I, TERESA POMEORY, City Clerk of the City of Garden Grove, do hereby certify that the foregoing Ordinance was passed by the City Council of the City of Garden Grove, by a vote of four-fifth (4/5th) of the members thereof, at a special meeting held on the 23rd day of January, 2024 by the following vote:

AYES: COUNCILMEMBERS:

NOES: COUNCILMEMBERS:

ABSENT: COUNCILMEMBERS:

CITY CLERK
223
URGENCY ORDINANCE NO. 2959

AN URGENCY INTERIM ORDINANCE OF THE CITY COUNCIL OF THE CITY OF GARDEN GROVE AUTHORIZING A 12-MONTH EXTENSION OF URGENCY ORDINANCE NO. 2950 IMPOSING A MORATORIUM ON THE APPROVAL OF

SUBSTANCE ABUSE TREATMENT CENTERS PURSUANT TO CALIFORNIA GOVERNMENT CODE SECTION 65858

THE CITY COUNCIL OF THE CITY OF GARDEN GROVE DOES ORDAIN AS FOLLOWS:

Section 1. Legislative Intent and Findings.

A. On December 20, 2023, pursuant to Government Code Section 65858, the City Council of the City of Garden Grove passed and adopted Urgency Ordinance No. 2949, which is an urgency interim ordinance imposing a moratorium on the approval and establishment of S ubstance Abuse Treatment Centers pending completion of a study and adoption of regulations to address negative impacts that may be created with their development, and establishment and operation, in addition to impacts of their establishment in mixed-use zones. Many of the City’s mixed-use zones are programmed for the development housing projects, and the establishment of substance abuse treatment centers in mixed- use zones could cause the City to violate State Housing Laws, which require compliance with Housing Element policies to promote housing opportunities and to implement no net loss requirements for uses or activities that prevent the development of housing.

B. On January 23, 2024, the City Council adopted Urgency Ordinance No. 2950 extending the temporary moratorium for an additional 10 months and 15 days through December 19, 2024 , in order to provide staff with sufficient time to study and analyze possible regulations and identify appropriate locations and the process for approval of Substance Abuse Treatment Centers, as well as establish adequate proximity to sensitive and neighboring land uses.

C. Staff has received zoning- related inquiries related to new substance abuse treatment facilities.

D. Until new regulations are in place, the development of new Substance Abuse Treatment Centers continue to pose a current and immediate threat to the public health, peace, safety and general welfare for the reasons stated in Section 1 of Urgency Ordinance No. 2949.

E. The City has commenced a zoning study to determine the appropriate zoning, development standards, and other proper regulations applicable to substance abuse treatment centers to protect the public health, safety, and welfare of the community.

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Urgency Ordinance No. 2959

F. City staff require s additional time in which to thoroughly review and evaluate the issues giving rise to Urgency Ordinance No. 2949, and to finalize the necessary zoning study and the process for a Zoning Code amendment.

G. The City Council recognizes the need for Substance Abuse Treatment Centers, and at the same time is concerned that any negative secondary effects (such as loitering, accumulation of trash, noise, narcotic us e activities, disturbances, and the like) may be incompatible with the public health and safety of c ommunity. In addition, many of the properties within the City’s mixed -use zones are included in the certified Housing Element Housing Sites Inventory and the City must ensure that no barriers to the development of these properties into housing are created to maintain compliance with State Housing laws.

H. Pursuant to Government Codes Section 65 858(d), the ordinance discusses the measures taken to address pertinent issues prior to the expiration of the moratorium. Since the adoption of Urgency Ordinances Nos. 2949 and 2950, staff surveyed 21 cities to obtain information on how other cities regulate Substance Abuse Treatment Centers, initiated discussion with the Garden Grove Police Department to discuss best practices, and requested “Calls for Service” for existing facilities located in various cities. Additionally, s taff toured multiple Substance Abuse Treatment Centers to better understand the operations of use, as well as organized a round- table between the City Attorney and Community Development staff to di scuss potential regulations for Substance Abuse Treatment Centers.

I. Staff has requested more time to study and adopt a Zoning Code amendment to address secondary negative impacts, conform with State Housing Laws, comply with Housing Element implementation, and establish reasonable standards and review processes applicable to Substance Abuse Treatment Centers.

J. The City Council believes that careful consideration and thorough study of potential regulations , pertaining to the Substance Abuse Treatment Centers, is required.

K. The City has noticed and conducted a public hearing to consider the adoption of this ordinance as provided by law.

Section 2. Extension of Moratorium for an additional 12 months.

Pursuant to California Government Code Section 65858(a), Urgency Ordinance No. 2950 is hereby extended for an additional 12 months beyond the additional 10 months and 15 days original moratorium authorized on January 23, 2024, until December 19, 2025.

Section 3. Effective Date. This interim ordinance shall become effective immediately upon its adoption.

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Garden Grove City Council
Urgency Ordinance No. 2959

Section 4. Urgency. This interim ordinance is necessary for the immediate protection of the public health, welfare, and general safety for the reasons identified in Section 1 of Urgency Ordinance No. 2949 and Section 1 hereof.

Section 5. Severability . If any section, subse ction, subdivision, sentence, clause, phrase, or portion of this Ordinance is, for any reason, held to be invalid or unconstitutional by the decision of any court of competent jurisdiction, such decision shall not affect the validity of the remaining portions of this Ordinance. The City Council hereby declares that it would have adopted this ordinance and each section, subsection, subdivision, sentence, clause, phrase, or portion thereof, irrespective of the fact that any one or more sections, subsections, subdivisions, sentences, clauses, phrases, or portions thereof be declared invalid or unconstitutional.

The foregoing Urgency Ordinance was passed, approved, and adopted by the City Council of the City of Garden Grove on the 12th day of November 2024.

/s/ STEVE JONES
MAYOR
ATTEST:

/s/ LIZABETH VASQUEZ, CMC ____

CITY CLERK

STATE OF CALIFORNIA )
COUNTY OF ORANGE ) SS:

CITY OF GARDEN GROVE )

I, LIZABETH VASQUEZ, City Clerk of the City of Garden Grove, do hereby certify that the foregoing Ordinance was passed by the City Council of the City of Garden Grove, by a vote of four-fifth (4/5
th) of the members thereof, at a regular
meeting held on the 12th day of November, 2024 by the following vote:

AYES: COUNCIL MEMBERS: (7) BRIETIGAM, O’NEILL, DOVINH, KLOPFENSTEIN,

NGUYEN-PENALOZA, TRAN, JONES
NOES: COUNCIL MEMBERS: (0) NONE
ABSENT: COUNCIL MEMBERS: (0) NONE

/s/ LIZABETH VASQUEZ, CMC

CITY CLERK
226
Item 324/2025
Final

City of Garden Grove

INTER-DEPARTMENT MEMORANDUM

To:

Lisa L. Kim From: Chief El-Farra
Dept:

City Manager Dept: Police
Date: 9/23/2025

Subject: Authorization for the issuance of purchase orders to Motorola, AT&T, Talley, and Goserco Inc. to build out the new Emergency Communications Center as part of the public safety facility. (Cost: $1,424,700) (Action Item)

OBJECTIVE

To secure City Council authorization for the purchase, installation and service of equipment necessary to build-out the new Emergency Communications Center in the public safety facility as part of the Civic Center Revitalization Project in the amount of $1,424,700.

BACKGROUND

In March 2024, City Council approved a Project Agreement with Edgemoor Garden Grove Civic Partners LLC to construct the Civic Center Revitalization Project including a new public safety facility, parking garage and re -envisioned Civic Center Park, funded b y “Measure O” sales tax proceeds. The project ground breaking ceremony was held in May 2024. Fast forward 15 months and the project is currently about 50 percent constructed. The building and garage concrete superstructures are complete, mechanical systems are being installed, and the exterior glass curtain wall is close to completion.

DISCUSSION

A key feature of the new public safety facility is the Emergency Communications Center (Center). It provides support for emergency operations including answering calls for services, dispatching units, and managing emergency radio traffic. The operation is staffed 24/7 and is an integral part of the City’s public safety team.

Under the Project Agreement, Edgemoor is responsible for construction of the space and basic infrastructure (fiber, rack mounts, power, etc.) needed to operate the Center, but it is the City’s responsibility to procure and install the necessary equipment. Two primary modules are needed, the 911 phone system components and the 800 Megah ertz Countywide Coordinated Communications System (800 MHz CCCS). These systems are sourced through preferred vendors that have already been competitively selected and pre -qualified through statewide agreements managed by CalOES (California Governor’s Off ice of Emergency 227
Item 324/2025

Services) and the Orange County Board of Supervisors (Board), in collaboration with the Sherriff-Coroner Department (Sheriff). Therefore, municipal code section 2.50.060D, dispenses with the bidding requirement.

911 System –CalOES manage s California’s 911 system. Their responsibilities include working with agencies to determine appropriate allocation of 911 funding and identifying/approving vendor solutions. The City notified CalOES of its need to upgrade equipment in the new Center and received a funding allotment approval of up to $571,000.

These monies are provided on a reimbursable basis and limited to 911 phone system components.

Under the state’s Master Purchase Agreement, AT&T is listed as the approved vendor for the City’s identified 911 system equipment. The City’s team is working with AT&T to finalize a purchase, installation and 5 -year service agreement in alignment with state requirements.

The estimated cost is $514,083.

800 MHz CCCS – In Orange County, the Sherriff operates and maintains the 800 MHz CCCS, which provides centralized, interoperable voice radio communications for the County and its 34 cities, including all public safety and public service agencies, as well as a number of private, state and federal agencies that provide support to the above agencies and/or have relevant communications requirements. This includes radio towers, repeaters, handhelds, in-vehicle units, and broadcasting systems. The City of Garden Grove is a partner in the Joint Agreement for the Operation, Maintenance, and Financial Management of the 800 MHz CCCS. The Project team has been working with Motorola, which is the approved vendor under the Board’s Master Agreement, to develop a list of necessary radio equipment components for the new Center. The work scope includes both equipment and installation services with an estimated cost of $835,120.

Additionally, the Sherriff’s Technology Division will provide installation services related to radio antennas and repeaters for an estimated fee of $1,500. The miscellaneous parts (e.g. radio antennae, connectors, etc.) for this work is sourced from Talley, with an estimated cost of $10,457.

Audio Recording and Archiving – An ancillary component for the two main systems (911 & 800 MHz CCCS), is an integrated recording and archiving module. The state requires any Public Safety Answering Point (the Center), to record all incoming 911 phone calls and emergency radio traffic. Information must be retained and made accessible for investigations and public record requests in accordance with City retention policies. The Project team is working with Goserco Inc. for the necessary recording equipment. The purchase, installation and service of this system is estimated to cost $48,540.

Timeline – These are critical path items, which are necessary to ensure the facility is ready for occupancy. Given the lead time of some listed equipment, an order needs to be placed in October 2025. The current construction schedule anticipates early access to th e telecom rooms in March 2026, with equipment testing beginning in May 2026. Once successful testing has concluded and the building receives a certificate of occupancy, Police staff can start the process of moving into the new facility. This is currently anticipated to happen in June 2026.

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FINANCIAL IMPACT

The equipment included in this action is estimated to cost $1,42 4,700 (AT&T: $514,083 + Goserco: $48,540 + Motorola: $835 ,120 + Talley: $10,457 + Sheriff’s $1,500 + Contingency: $15,000). This is being funded from a combination of state 911 funding and city Communication Replacement Fund 708-430-1000.

RECOMMENDATION

It is recommended that the City Council:
 Approve the dispensing of the bidding process pursuant to the City’s municipal code section 2.50.060(D) to comply with a contract with another governmental agency to purchase a particular item or service on a cooperative basis; and  Authorize the Finance Director, or designee, to issue a purchase order to Motorola Solutions in the amount of $835,120 for emergency radio equipment; and
 Authorize the Finance Director, or designee, to issue a purchase order to Talley in the amount of $10,457 for miscellaneous parts (e.g. radio antennae, connectors, etc.); and
 Authorize the Finance Director, or designee, to issue a purchase order to the OCSD – Technology Division in the amount of $1,500 for installation services related to radio antennas and repeaters; and
 Authorize the Finance Director, or designee, to appropriate $862,077 (Motorola $835,120, Talley $10,457, Sheriff’s $1,500 and contingency $15,000) in the Communication Replacement Fund 708-430-1000; and
 Authorize the City Manager, or designee, to execute all agreements on behalf of the City to acquire the 911 phone system from AT&T in the amount of $514,083, through the state's Master Purchase Agreement, funded by state 911 Emergency Communications funding; and
 Authorize the City Manager, or designee, to execute all agreements on behalf of the City to acquire the integrated recording and archiving module from to Goserco Inc. in the amount of $48,540, funded by state 911 Emergency Communications funding; and
 Authorize the City Manager, or designee, to execute all agreements on behalf of the City, and make minor modifications as appropriate thereto.

ATTACHMENT(S)

1. Motorola Solutions Proposal ($835,120)

2. Talley Proposal ($10,457)
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3. AT&T Proposal ($514,083)

4. Goserco, Inc. Proposal ($48,540)

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The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Hol dings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2025 Motorola Solutions, Inc. All rights reserved.

Proposal
Garden Grove Police Department
New Dispatch Site
Firm Proposal
August 8, 2025

231

Motorola Solutions, Inc.
500 W Monroe Street, Ste 4400
Chicago, IL 60661-3781
USA

August 8, 2025

Subject: New Dispatch Site

Dear Rebecca Meeks,

Motorola Solutions, Inc. (“Motorola”) is pleased to have the opportunity to provide Garden Grove Police Department with quality communications equipment and services. The Motorola project team has taken great care to propose a solution that will meet your needs and provide unsurpassed value.

To best meet the functional and operational specifications of this solicitation, our solution includes a combination of hardware, software, and services. Specifically, this solution provides:
 (3) New AXS Consoles and (7) New APX All-band Consolettes.  (5) Existing customer consolettes located at the EOC will be relocated to the new dispatch location.

The proposed solution is subject to the terms and conditions of the Agreement between the County of Orange and Motorola Solutions, Inc. # MA-060-21010004, executed December 15, 2020. This proposal shall remain valid for 60 days. Garden Grove Police Department may accept the proposal by issuing a purchase order that specifically references Motorola's proposal and OC Agreement # MA-060- 21010004. Alternatively, Motorola would be pleased to address any concerns Customer may have regarding the proposal. Any questions can be directed to your Motorola Account Executive, Daniel Ramsden, our Account Executive, at (949) 898-1455.

We thank you for the opportunity to furnish Garden Grove Police Department with “best in class” solutions and we hope to strengthen our relationship by implementing this project. Our goal is to provide you with the best products and services available in the communications industry.

Motorola Solutions, Inc.

Denis Redzepagic
MSSSI Area Sales Manager

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Table of Contents

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Table of Contents
Section 1
System Description .................................................................................................................. 3

1.1 Overview ................................ ................................ ................................ .............................. 3

1.1.1 Integration with the ASTRO® 25 Network ................................ ................................ ........................... 5

1.1.2 Connection to ASTRO® 25 System ................................ ................................ ................................ .... 5

1.2 Making Consoles Easy to Operate ................................ ................................ ..................... 5

1.2.1 Next Generation Dispatch Experience ................................ ................................ ................................ 6

1.2.2 Cross Platform Dispatch Capabilities ................................ ................................ ................................ .. 7

1.2.3 Headset Sharing ................................ ................................ ................................ ................................ 7

1.2.4 Auxiliary Inputs/Outputs ................................ ................................ ................................ ...................... 7

1.2.5 Standard Radio Transmission and Reception ................................ ................................ ..................... 8

1.2.6 Emergency Radio Transmission and Reception ................................ ................................ .................. 9

1.2.7 Radio Patch Control ................................ ................................ ................................ ......................... 10

1.2.8 Call Management and Control ................................ ................................ ................................ .......... 10

1.2.9 MKM 7000 Console Alias Manager (CAM) ................................ ................................ ........................ 11

1.3 Protecting Consoles and Communications ................................ ................................ ..... 12

1.3.1 Secure Access to the Console ................................ ................................ ................................ .......... 12

1.3.2 Secure Communications at the Console ................................ ................................ ........................... 12

1.3.3 Key Management via Key Variable Loader (KVL) ................................ ................................ ............. 12

1.3.4 Key Management via Over-the-Ethernet Keying (OTEK) ................................ ................................ ... 12

1.4 Incorporating Console Configuration and Management ................................ ................. 13

1.5 Dispatch Console Solution Components ................................ ................................ ......... 13

1.5.1 CommandCentral AXS Dispatch Console Operator Position ................................ ............................. 13

1.6 Garden Grove Dispatch Proposed Configuration ................................ ........................... 15

1.6.1 Number of Dispatch Consoles and Locations ................................ ................................ .................... 15

1.6.2 Dispatch Console Hardware ................................ ................................ ................................ ............. 15

1.6.3 Number of Aux I/O Servers and Locations ................................ ................................ ........................ 16

1.7 AXS Services ................................ ................................ ................................ ..................... 16

1.8 APX All-Band Consolette ................................ ................................ ................................ .. 16 Preliminary Cutover Plan ................................ ................................ ................................ .............. 17 Section 2
Statement of Work .................................................................................................................. 18

2.1 Assumptions ................................ ................................ ................................ ...................... 25 Section 3
Acceptance Test Plan............................................................................................................. 27

3.1 Signoff Certificate ................................ ................................ ................................ .............. 28 Section 4
Service/Warranty .................................................................................................................... 29 233
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Section 5
Project Schedule .................................................................................................................... 30 Section 6
Equipment List ........................................................................................................................ 31 Section 7
Pricing Summary .................................................................................................................... 35

7.1 Payment Terms ................................ ................................ ................................ .................. 35 Contractual Documentation ................................................................................................... 36

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Section 1
System Description

1.1 Overview
Motorola Solutions, Inc. (Motorola) is pleased to provide a proposal for the new Garden Grove PD Dispatch Center. The proposal includes (3) new AXS Consoles and (7) new APX All-band Consolettes.

Additionally, the (5) existing customer consolettes located at the EOC will be relocated to the new dispatch location. Motorola’s CommandCentral AXS Dispatch Console reduces the barriers between systems in Garden Grove PD’s dispatch center, allowing access to all the mission-critical tools and applications dispatchers need in the moments that matter. This makes operation more efficient in emergency situations. Resources are accessible with an intuitive, highly configurable browser-based Guided User Interface. Dispatchers will have an expansive feature set and a mission-critical IP network for transporting information and calls throughout the system. The APX All-Band Consolette provides a versatile, multiband communication solution, ideal for backup or interoperability needs. Together, these technologies empower dispatchers to respond more effectively in emergencies, providing safety and outcomes for both first responders and the community.

This solution highlights:
 (2) Site Routers
 (2) Switches
 (1) Conventional Site Controller
 (3) CommandCentral AXS Dispatch Consoles
 (7) APX All-Band Consolettes
 (3) CCGW
 (2) 8-channel 800 MHz control station combiners
 Relocation of (5) existing Consolettes from EOC to the new dispatch facility.  (1) Aux I/O Server
 (1) Console Alias Manager Software & PC
 (1) set of AXS dispatch & networking spares
 Orange County Core Licensing
A site rack drawing of the current configuration is included below.

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Figure 1: Current Rack Configuration

CommandCentral AXS improves the efficiency and operation of dispatchers in the following ways (additional fees may apply depending upon feature and hardware additions):
● Next Generation Dispatch Experience – The solution responds to touch, type or click, giving dispatchers the flexibility to interact and stay connected to teams in the way that best suits them. Extensive configuration options, flexible deployment configurations and simple scalability means agencies only pay for what is needed now, with the room to adapt and grow as needs change over time.
● Purpose-Built Dispatch Console Accessories – Enhances the dispatch experience with accessories, such as gooseneck microphone, speakers, headset jack, and footswitch, designed and tested for industry-leading performance and reliability. 236
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This solution also reduces operating costs and provides a smaller physical footprint in the command center without compromising on features or reliability. This combination of seamless communications, modern architecture, and advanced integration capabilities enables the CommandCentral AXS solution to scale and evolve as needs change over time.

1.1.1 Integration with the ASTRO® 25 Network
The proposed dispatch console seamlessly integrates into Garden Grove PD’s ASTRO® 25 system for an integrated, mission-critical network. This tight union between radio infrastructure and console equipment has several operational benefits to Garden Grove PD. The physical space to accommodate the proposed console is comparable to that required for a personal computer.

The console can access both trunked talkgroups and conventional radio channels over the same network. This architecture reduces overall transport costs and the need for duplicate fixed network equipment.

1.1.2 Connection to ASTRO® 25 System
The ASTRO® 25 system’s architecture is flexible and can be configured to meet Garden Grove PD’s unique needs.

1.1.1.1 Encrypted Site Link
The gateway encryption feature uses an AES 256-bit encryption algorithm for all voice and data packets between the console site and the core site. All packets traveling through these WAN links, which are provided by a public network service provider to Garden Grove PD, are encrypted.

1.1.1.2 LAN Switches
LAN switches provide LAN interfaces for console site equipment and a LAN port for the link to the core site. Service technicians can access the system’s configuration manager and service the equipment through the switch.

1.1.1.3 Advanced Conventional
This option provides the dispatcher with the ability to control ASTRO® 25 conventional channels and/or MDC 1200 channels.

1.2 Making Consoles Easy to Operate
Motorola’s proposed consoles are optimized for real-time audio, prioritizing emergency calls over other traffic, and minimizing voice queuing. Using robust error mitigation to maintain call quality even when the system is heavily loaded, the proposed console reduces communication errors that may force dispatchers or radio users to repeat their transmissions. 237
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1.2.1 Next Generation Dispatch Experience
CommandCentral AXS features a highly configurable graphical user interface (GUI) that provides quick, single-view access to important information and functionalities. The browser-based GUI’s versatile folders, tabs, and scalable resources allow users to organize and configure their dispatch experience and make engagement more familiar and intuitive from shift to shift. Folders and tabs can be relocated, exposed, or overlapped as needed, giving dispatchers more control of what information they see and how they interact with those resources. CommandCentral AXS also offers multiple options for routing audio to speakers and controlling volume levels.

Figure 1: Next Generation Dispatch Experience
CommandCentral AXS features flexible window positioning and capabilities for quick and efficient access to services such as:
● Activity Log – Provides an efficient point of reference for all incoming calls into a dispatch console , showing dispatchers detailed, searchable call information (radio resource name and call time) to enable faster and more informed response. ● Paging – Allows users to send user configured pages on radio resources. This flexible paging feature is integrated with CommandCentral AXS for both conventional and trunked radio resources, while an external paging encoder port on the CommandCentral Hub enables third- party paging encoders to send pages on the selected radio resources. ● Patch Capabilities – Enables dispatchers to set up a communication path between two or more resources that are normally unable to communicate with each other, such as trunked resources and conventional resources.
● Alert Tones – Allows dispatchers to send one of fifteen user-configurable alert tones on selected radio resources. Fifteen default .wav files are provided with the dispatch console 238
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software, but any combination of these default files may be replaced with user configured.wav files to meet specific needs.
● Channel Marker – Enables dispatchers to send a periodically repeating piece of audio on radio resources to meet the specific needs.

1.2.2 Cross Platform Dispatch Capabilities
This solution is designed to take full advantage of Motorola’s end-to-end software suite, CommandCentral. These cross platform integrations enhance the dispatch capabilities of CommandCentral AXS.

Figure 2: Motorola’s End-to-End Portfolio
CommandCentral AXS is an integral part of our end-to-end portfolio, providing greater interoperability and support for Garden Grove PD’s current and future investments. As needs grow and change over time, this solution’s flexible integration capabilities evolve to satisfy new demands. This adaptability also enables dispatchers to be effective with the integrations and capabilities they need.

1.2.3 Headset Sharing
CommandCentral AXS supports Headset Sharing, which enables a dispatcher to use a common headset for both radio and 911 communications and to quickly access basic 911 call taking functionality from CommandCentral AXS. This improves the dispatcher’s efficiency and accuracy when they have to concentrate on the radio dispatch GUI while handling 911 calls.

1.2.4 Auxiliary Inputs/Outputs
The proposed console supports Global Auxiliary Inputs/Outputs (Aux I/Os) for remote status indications or remote control through dispatch positions. Global Aux I/Os are typically implemented by hardware 239
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that is independent of the dispatch positions in a system and may be accessible to multiple dispatch positions. Aux I/O Servers provide the Aux I/O feature for the consoles.

1.2.5 Standard Radio Transmission and Reception
A typical proposed dispatch position has a headset and two speakers. One speaker is for selected audio and the second speaker is for all remaining unselected audio. Additional speakers can be added to a console allowing dispatchers to configure a specific speaker for a set of designated audio sources.

This simplifies multitasking between multiple audio sources and allows flexibility in the way the audio is presented to the dispatcher.

1.1.1.4 Receiving Calls from the Field and Other Dispatchers The proposed console provides dispatchers with greater flexibility for how to hear calls from field radio users and other dispatchers. Each dispatcher can define his or her own audio reception profile by selecting a single audio source, whether conventional or talkgroup, to be heard on a selected speaker or headset (Single Select). The dispatcher can also define groups of radio resources that can all be heard on a selected speaker or headset (Multi-Select).

1.1.1.5 Initiating Calls to the Field and Other Dispatchers The dispatcher has several different ways of initiating a call. In most circumstances, a General Transmit is appropriate. With the General Transmit, the dispatcher selects a resource on the console and activates the transmission through a footswitch, headset transmit button, or a microphone transmit button. If the dispatcher needs to quickly transmit on a resource that is not selected, the dispatcher uses the Instant Transmit function.

A safety switch is available, which prevents accidental activation of functions that may cause negative consequences. The safety switch can be used with Aux I/Os and preprogrammed pages, as well as Instant Transmit switches.

1.1.1.6 Audio Communication to the Field and Other Dispatchers The dispatcher can transmit audio in different ways. They can make calls to all users listening to a specific conventional radio resource or a specific trunking talkgroup. When multiple resources are required, the dispatcher can select additional talkgroups and/or conventional channels, as needed using the Multi-Select feature.

The proposed console also enables dispatchers to make private calls to individual field radio users or dispatchers. Once a private call is established, it can be patched in with another resource at the dispatcher’s discretion.

1.1.1.7 Controlling Console Audio
The proposed console offers dispatchers several different ways of controlling or muting the audio on their consoles, such as the following:
● Audio volume can be changed for any specific resource. 240
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● All non-selected resources on the console can be muted for 30 seconds (All Mute) or unmuted, if already muted.
● A dispatcher can transmit on a resource while receiving audio from the same resource or other resources.
● A dispatch position can be configured to automatically mute the other dispatch audio on a shared resource to prevent acoustic feedback when a co-located dispatch position transmits. ● RF Cross Mute automatically mutes the receive audio from a specified channel when the dispatcher transmits on another specified channel to prevent acoustic feedback.

1.1.1.8 Controlling Network Audio
Dispatchers can control audio on the ASTRO® 25 network. The dispatcher can enable or disable radio users to compartmentalize traffic, reduce interruptions, and maintain communications between dispatch and the field. When this function is enabled or disabled, all dispatch consoles with this resource assigned are updated with the current status of the feature. This feature can be controlled from any dispatch position.

1.2.6 Emergency Radio Transmission and Reception
As part of a mission-critical communications network, the proposed dispatch console facilitates immediate prioritization and resolution of emergency communications between Garden Grove PD’s dispatch and first responders in the field. This enables dispatchers and first responders to focus on their mission and not their equipment, especially during critical situations.

1.1.1.9 Receiving an Emergency Call
When a user in the field or another dispatcher initiates an emergency call, the console emits both visual and audible indications (Emergency Alarm). The audible indication alerts the dispatcher that an emergency is underway; the visual indication directs the dispatcher’s attention to the specific resource making the emergency call. The dispatcher can immediately reserve a voice channel for the duration of the emergency.

1.1.1.10 Responding to an Emergency Call
A dispatcher can bypass the standard console interface to auto-open a quick list, which contains specific controls for recognizing an emergency call, initiating an emergency call, and ending an emergency call (Auto-Open of Quick List). The dispatcher can then recognize the emergency call, which ends the audible emergency indication and notifies all dispatchers that the emergency is being addressed (Emergency Recognize).

The audible emergency indication may also be muted by a dispatcher without recognizing the emergency alarm (Mute Tones at a Single Op). This can be used in a situation where one agency is monitoring a channel that belongs to another agency. That channel can be configured to not generate audible and/or visual emergency indications.
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1.1.1.11 Ending an Emergency Call
When an emergency is over, the dispatcher can end the Emergency Alarm. The visual indication on the dispatch position GUI is removed, and the console informs the other dispatch positions that the emergency is over (Emergency End/ Knockdown). The emergency mode remains active on the initiating radio unit until it is ended (reset) by the radio user.

1.2.7 Radio Patch Control
The dispatcher can patch communication between trunked and/or conventional radios that are normally unable to communicate with each other due to different features, programming, or even different frequency bands. A patch group is a group of linked resources that can both receive messages from a console and transmit to all other members of the patch group.

1.1.1.12 Setting up a Standard Patch
Patches are supported between trunked resources and/or conventional resources. After the patch is created, the dispatch position transmits all audio on one resource to all other resources in the patch group. In a patch between trunked resources, patched radio users with displays see the ID or alias of the other patched radio(s), as opposed to that of the console. This minimizes confusion and the need for the dispatcher to intervene in the call. Patches are automatically reestablished, if interrupted, so the dispatcher can concentrate on continuing operations.

1.1.1.13 Predefined Patches
Patches can be predefined and automatically reinitiated each time a dispatch position computer is restarted (Patch Auto-Start).

1.2.8 Call Management and Control
The dispatcher can use the following functionality to manage and control audio for different types of calls between the dispatch position and radio users or other dispatchers.

1.1.1.14 Automatic Prioritization of Calls
Calls on the dispatch position are prioritized through a transmission hierarchy. Calls from primary supervisors take priority over those from secondary supervisors, which in turn take priority over non- supervisors. Instant Transmit or All-Points Bulletin (APB) transmissions, regardless of whether they are from a supervisor, take priority over general or patch transmissions.

Multiple dispatchers can be designated as primary supervisors on the same system, which is useful when multiple agencies share one system. With the Network Manager Client installed, supervisors can disable and enable dispatch console functionality as needed.

1.1.1.15 Manual Prioritization of Calls
System Access Priority Select allows a dispatcher to prioritize trunked resources on the system as either normal or tactical. A dispatcher can change the priority of a trunked resource to tactical to give 242
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the resource a better chance of gaining communication access on a busy system. Only emergency calls have a higher priority than tactical.

When the System Access Priority Select status of a resource is changed, it is updated at all dispatch consoles in the systems that are monitoring that trunked resource.

1.1.1.16 Using the Multi-Select Feature
The Multi-Select feature allows a dispatch position to define groups of selected radio resources. When a Multi-Select group is opened, all of the resources in the group are simultaneously selected.

Resources can be added or removed from a Multi-Select group while the group is open. The dispatcher can transmit on several resources simultaneously or can listen to multiple resources simultaneously in their headset or select speakers.

1.1.1.17 Standard Call Indications
The dispatch position indicates the availability of any given resource, regardless of whether the resource is involved in a transmission. An inbound call indication provides the dispatcher with a visual cue of audio activity on a radio resource and allows a dispatcher to see at a glance what the status of a resource is at any moment.

1.1.1.18 Call Alerting
A dispatcher can use Call Alert to page an unattended radio or dispatch position through a series of beeps and an indication of the sender’s ID. When available, the radio user or dispatcher sees the unit ID of the calling dispatch console or radio ID and is able to return the call.

Additionally, a Call Alert can trigger an activity. For instance, a Call Alert may cause a vehicle’s horn to sound and its lights to flash. The dispatcher can even send a Call Alert to a user who is involved in voice and data communications over the network.

1.2.9 MKM 7000 Console Alias Manager (CAM)
The MKM 7000 Console Alias Manager (CAM) manages the radio unit ID aliases displayed on dispatch positions. It enables agencies that share a radio system to change aliases displayed on their dispatch positions and logging recorders without affecting the aliases displayed at the other agencies on the system.

A typical console uses many types of aliases to provide meaningful, descriptive names instead of numeric ID numbers for different resources on the console, such as:
● Trunking talkgroups and conventional channels
● Aux I/Os
● Secure keys used for voice encryption
● Frequencies on multi-frequency conventional channels
● Private Line (PL) codes on conventional channels
● Predefined pages
● Radio unit IDs (also called radio PTT IDs)
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The CAM supports aliases for radio unit IDs on ASTRO® 25 trunking systems, ASTRO® 25 conventional systems, MDC 1200 conventional systems, and Advanced SECURENET conventional systems. When SmartX site converters are used with SmartZone or SMARTNET systems, the CAM supports aliases for those types of radio unit IDs as well.

The CAM does not support aliases for systems connected through an ISSI link or non-Motorola consoles connected through a CSSI link.

1.3 Protecting Consoles and Communications
The console enables end-to-end encryption from the dispatcher to the ASTRO® 25 network, so that Garden Grove PD’s communications will not be undermined by unencrypted transmissions. Each dispatcher is able to fully participate in secure communications while being confident that sensitive, vital information is not heard by unauthorized individuals.

1.3.1 Secure Access to the Console
To use the dispatch position, a dispatcher must enter a valid radio system user account name and password. The dispatch position validates that information with the radio system’s network manager and allows the dispatcher to access only the resources for which the user has access rights. This also applies to third-party applications that use the dispatch console's API.

1.3.2 Secure Communications at the Console
The console encrypts and decrypts radio voice messages. Thus, radio voice messages are encrypted from end-to- end between the radio users to the dispatch position. The dispatcher can choose whether to encrypt their transmissions on a particular trunked resource. Dispatchers can interface with agencies that have different encryption configurations without any manual intervention or delay.

The AXS Console supports multiple encryption algorithms (AES, DES-OFB, and/or ADP) and multiple secure keys.

The dispatchers may talk and listen on radio resources which have different encryption algorithms without any manual intervention or delay.

The key material for performing audio encryption and decryption is stored locally on the console. This key material is also associated with a Common Key Reference (CKR), so that the appropriate key can be selected for a given talkgroup or a special call type.

1.3.3 Key Management via Key Variable Loader (KVL)
Key management via a key variable loader (KVL) feature provides the ability to manage all the keys for an AXS Console or archiving interface server using only a KVL.

1.3.4 Key Management via Over-the-Ethernet Keying (OTEK) Key management through OTEK provides the ability to manage the keys for a dispatch console or AIS using only a Key Management Facility (KMF). In OTEK, the management and distribution aspects of 244
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key management are all performed by the KMF. Distribution of the key management information is done across the radio system’s IP network from the KMF to the dispatch console and AIS.

1.4 Incorporating Console Configuration and
Management
The proposed console system is configured and managed by the same configuration manager, fault manager, and performance reporting applications as the radio system. The user can define exactly which resources are available and how they are presented to the dispatcher. This provides Garden Grove PD with a single point for configuring and managing the entire ASTRO® 25 system. Changes are automatically distributed throughout the system.

This centralized approach saves valuable time and effort for system administrators and technicians and reduces the errors that can occur when radio IDs and other data are entered at multiple locations. In addition, call traffic and performance reports for each dispatch position can be generated from the system’s network manager, enabling administrators to quickly and easily ensure optimal effectiveness and efficiency.

1.5 Dispatch Console Solution Components
The proposed components are connected together and to the rest of the ASTRO® 25 system on an IP network through console site routers and switches. The console functions as an integrated component of the total radio system and fully participates in system-level features, such as end-to-end encryption.

The console connects directly to the radio system’s IP transport network. Audio processing, encryption, and switching intelligence for dispatch are performed within each software- based dispatch position without additional centralized electronics.

Since the network is IP-based, the system interfaces and components can be distributed physically throughout the network. Some of the available console components are identified below.

1.5.1 CommandCentral AXS Dispatch Console Operator Position The dispatch position supports multiple peripheral accessories, including a USB microphone, USB headset, and USB footswitch. The following list describes the components included in the proposed configuration.
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Figure 3: CommandCentral AXS Dispatch Console Accessories Example

1.1.1.19 Computer Display
The dispatch position will use a 22-inch Computer Display without touchscreen capabilities.

1.1.1.20 B1956 CommandCentral Hub (CC Hub)
The CommandCentral Hub (CC Hub) is the platform on which the CommandCentral AXS Dispatch Console operates. The CC Hub contains a number of analog inputs and outputs for connecting various peripheral devices as well as a workstation class computer motherboard.

The PC that is internal to the CC Hub will be programmed with a Microsoft Windows based operating system (OS) image developed for the dispatch application.

1.1.1.21 Desktop Speakers
Four audio speakers have been included with each dispatch position and can be configured to transmit audio from a specific talkgroup or set of talkgroups. Each speaker is a self-contained unit, with individual volume controls, and can be placed on a desktop or mounted on a rack or computer display.

1.1.1.22 Headset Jack
The dispatch position supports up to two headset jacks, both push-to-talk (PTT) and non-PTT-enabled, for simultaneous use by the dispatcher and a supervisor. The headset jack contains two volume controls for the separate adjustment of received radio and telephone audio.

1.1.1.23 Headset
The proposed headset consists of two elements. The headset base includes an audio amplifier, a Push-to-Talk switch, and a long cord that connects to the dispatch position. The headset top consists of the earpiece and microphone as well as a short cable that connects to the headset base.

1.1.1.24 Gooseneck Microphone
The microphone controls the dispatch position's general transmit and monitor features through two buttons on its base. The microphone can be fastened down or left loose. It can be used alone or in conjunction with a headset.
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1.1.1.25 Footswitch
Each dispatch position includes a single pedal 24” footswitch.

1.1.1.26 External Paging Encoder Port
The external paging encoder port provides a connection for an optional external tone paging encoder to provide tone paging services via the dispatch console. Analog paging tones generated by the encoder are transmitted by the dispatch console on the selected trunked and/or conventional radio resource(s).

1.1.1.27 Private Aux I/O Port
The dispatch console supports four Private Aux I/O relays located on the CommandCentral Hub of the dispatch position. Each relay can be configured to support any one of the five functions or it can be configured to be unused.
● Call on Selected Channel
● Op PTT
● Emergency Beacon
● Activate Private Relay when Public Aux I/O is Active
● Select Phone Off Hook Relay

1.6 Garden Grove Dispatch Proposed Configuration

1.6.1 Number of Dispatch Consoles and Locations
The CommandCentral AXS dispatch console consists of the CommandCentral Hub running on a Windows Operating System, while the GUI is displayed on the Edge web browser. The proposed solution provides Garden Grove PD with the following dispatch consoles at the indicated locations:

Number of Dispatch Consoles Location Name
3 Garden Grove Main Dispatch

1.6.2 Dispatch Console Hardware
The CommandCentral AXS dispatch console solution can be enhanced through dispatch peripherals, such as speakers, microphone, headset jack, and footswitch. These peripherals are designed for 24/7 usage without degradation in performance or reliability.

The CommandCentral AXS dispatch console features the following hardware elements:
● (1) CommandCentral Hub
● (1) Monitor
● (4) Speakers
● (1) Microphone
● (2) Headset jack boxes
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● (2) Headsets
● (1) Single Pedal Footswitch
Further accessory specifications are available at Motorola’s website

1.6.3 Number of Aux I/O Servers and Locations
The proposed console supports Global Auxiliary Inputs/Outputs (Aux I/Os) for remote status indications or remote control through dispatch consoles. Global Aux I/Os are typically implemented by hardware that is independent of the dispatch console in a system and may be accessible to multiple dispatch consoles. Aux I/O Servers provide the Aux I/O feature for the consoles. The proposed CommandCentral AXS solution provides the following Aux I/O servers at the indicated locations.

Number of Aux I/O Servers Location Name
1 Garden Grove

1.7 AXS Services
AXS support services are aligned with the MCC7500E support services.

1.8 APX All-Band Consolette
The APX All-Band Consolette provides a low-cost, mid-power wireless dispatch solution as an ideal complement to a modern P25 dispatch center. Equipped with leading edge P25 Phase 2 TDMA technology and multi-band interoperability, the APX All-Band Consolette can also be used as an emergency backup station when infrastructure is offline, or for wireless access to different system types for increased interoperability between agencies.

APX All-Band Consolette
The APX All-Band Consolette’s P25 operation and compatibility with legacy systems ensures that communications are clear, continuous, and coordinated across multiple users, agencies, and systems.

The durable robust metal housing provides durability and allows for easy servicing, while the integrated front panel numeric keypad allows fast access to radio controls. In addition, optional features and benefits of the APX All-Band Consolette include:
 Optional Multi-Band Operation in One Radio – The APX All-Band Consolette delivers the convenience of three radios in one while maintaining APCO TIA receiver specifications. With the APX All-Band, personnel can use one consolette to communicate and provide dispatch operations across multiple digital and analog networks that operate in any three of the following frequency bands: 700 MHz, 800 MHz, VHF, and UHF (R1/R2). 248
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 Meets Radio Users’ Needs – The APX All-Band Consolette is compatible with the following optional advanced features and data applications: Programming over Project 25 (POP25), Text Messaging, Over the Air Rekeying (OTAR), and Enhanced Encryption Software Options. It is also capable of Extended Dispatch Operation including: Emergency Alarm ACK Encode, Radio Inhibit/ Uninhibit Encode, Radio Monitor Encode, Radio Check Encode, Status Query Encode, Status Query Response Decode, Status Update Decode, and Message Update Decode.

Preliminary Cutover Plan
A preliminary cutover plan has been created. A final cutover plan will be agreed upon during project kick off.
● Installation of all new equipment at the new dispatch center. ● Removal and relocation of existing equipment from the EOC.

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Section 2
Statement of Work
This SOW is a working document that may be revised as needed to incorporate any changes associated with Detailed Design Review (DDR), and any change orders that may occur during the execution of the project. The following table describes the tasks involved with installation and configuration. Any changes in scope or equipment will require a change order.

Tasks Motorola
Solutions
Garden
Grove

PROJECT INITIATION
Contract Finalization and Team Creation
Execute contract and distribute contract documents. X X Assign a Project Manager as a single point of contact. X X Assign resources. X X
Schedule project kickoff meeting. X X
Deliverable: Signed contract, defined project team, and scheduled project kickoff meeting.

Project Administration
Ensure that project team members attend all meetings relevant to their role on the project.

X X
Set up the project in the Motorola Solutions information system. X Record and distribute project status meeting minutes. X Maintain responsibility for third-party services contracted by Motorola Solutions.

X
Complete assigned project tasks according to the project schedule. X X Submit project milestone completion documents. X
Upon completion of tasks, approve project milestone completion documents.

X
Conduct all project work Monday thru Friday, 8 a.m. to 5:00 p.m. local time with the exception of Motorola Solutions’ and the Customer’s holidays.

X
Deliverable: Completed and approved project milestones throughout the project.

Project Kickoff
Introduce team, review roles, and decision authority. X X Present project scope and objectives. X
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Tasks Motorola
Solutions
Garden
Grove
Review SOW responsibilities and project schedule. X X
Schedule Design Review. X X
Deliverable: Completed project kickoff and scheduled Design Review.

Design Review
Review the Customer’s operational requirements. X X
Present the system design and operational requirements for the solution. X Present installation plan. X
Present preliminary cutover plan and methods to document final cutover process.

X
Present configuration and details of sites required by system design. X Validate that Customer sites can accommodate proposed equipment. X Provide approvals required to add equipment to proposed existing sites. X Review safety, security, and site access procedures. X
Finalize site acquisition and development plan. X
Present equipment layout plans and system design drawings. X Provide backhaul performance specifications and demarcation points. X Provide heat load and power requirements for new equipment. X Provide information on existing system interfaces. X
Provide frequency and radio information for each site. X Assume liability and responsibility for providing all information necessary for complete installation.

X
Assume responsibility for issues outside of Motorola Solutions’ control. X Complete the required forms required for frequency coordination and licensing.

X
Ensure that frequency availability and licensing meet project requirements, and pay licensing and frequency coordination fees if necessary.

X
Review and update design documents, including System Description, Statement of Work, Project Schedule, and Acceptance Test Plan, based on Design Review agreements.

X
Provide minimum acceptable performance specifications for customer provided hardware, software, LAN, WAN and internet connectivity.

X
Execute Change Order in accordance with all material changes to the Contract resulting from the Design Review.

X
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Tasks Motorola
Solutions
Garden
Grove
Deliverable: Finalized design documentation based upon “frozen” design, along with any relevant Change Order documentation.

SITE PREPARATION AND DEVELOPMENT
Site Access
Provide site owners/managers with written notice to provide entry to sites identified in the project design documentation.

X
Obtain site licensing and permitting, including site lease/ownership, zoning, permits, regulatory approvals, easements, power, and telco connections.

X
Deliverable: Access, permitting, and licensing necessary to install system equipment at each site.

Site Planning
Provide necessary buildings, equipment shelters, and towers for installation of system equipment.

X
Ensure that required rack space is available for installation of the new equipment.

X
Ensure that required space is available on the tower or antenna mounting structure.

X
Provide the R56 requirements for space, power, grounding, HVAC, and connectivity requirements at each site.

X
Provide adequate electrical power in proper phase and voltage at sites. X Provide backup power, as required. X
Confirm that there is adequate utility service to support the new equipment and ancillary equipment.

X
Provide power to the top of each proposed rack. X
Provide appropriately sized breakers in the AC panel at sites to support the needs of the proposed system.

X
Provide as-built structural and foundation drawings of the structures and site locations, along with geotechnical reports, in order to facilitate a structural analysis.

X
Conduct site walks to collect pertinent information (e.g. location of telco, power, structures, etc.)
X
Ensure that each site meets the R56 standards for space, grounding, power, HVAC, and connectivity requirements.

X
Deliverable: Information and permitting requirements completed at each site.

General Facility Improvements
Provide adequate HVAC, grounding, lighting, cable routing, and surge protection based upon Motorola Solutions’ Standards and Guidelines for Communication Sites (R56)
X
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Tasks Motorola
Solutions
Garden
Grove
Ensure the resolution of environmental and hazardous material issues at each site including, but not limited to, asbestos, structural integrity (tower, rooftop, water tank, etc.), and other building risks.

X
Ensure that electrical service will accommodate installation of system equipment, including isolation transformers, circuit breakers, surge protectors, and cabling.

X
Provide obstruction-free area for the cable run between the demarcation point and system equipment.

X
Provide structure penetrations (wall or roof) for transmission equipment (e.g. antennas, microwave radios, etc.) if necessary.

X
Provide one-time mobilization of construction crews. X
Correct any R56 deficiencies. X
Deliverable: Sites meet physical requirements for equipment installation.

SYSTEM INSTALLATION
Equipment Order and Manufacturing
Create equipment order and reconcile to contract. X
Manufacture Motorola Solutions-provided equipment necessary for the system based on equipment order.

X
Procure non-Motorola Solutions equipment necessary for the system. X Deliverable: Equipment procured and ready for shipment.

Equipment Shipment and Storage
Provide a secure location for solution equipment. X
Pack and ship solution equipment to the identified, or site locations. X Receive solution equipment. X
Inventory solution equipment. X
Deliverable: Solution equipment received and ready for installation General Installation
Deliver solution equipment to installation location. X
Coordinate receipt of and inventory solution equipment with designated contact.

X
Install all proposed fixed equipment as outlined in the System Description based upon the agreed-upon floor plans, connecting audio, control, and radio transmission cables to connect equipment to the power panels or receptacles, and audio/control line connection points. Installation performed in accordance with R56 standards and state/local codes.

X
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Tasks Motorola
Solutions
Garden
Grove
Provide system interconnections that are not specifically outlined in the system design, including dedicated phone circuits, microwave links, or other types of connectivity.

X
Install and terminate all network cables between site routers and network demarcation points, including microwave, leased lines, and Ethernet.

X
Provide, Install and terminate all cabling between MC-Edge and punch blocks installed on the wall or in the rack. Perform wiring for the Aux I/O controls such as Doors, Gates, Environmental alarm closures, etc. to the control punchblock.

X
Provide, Install and terminate all cabling between punchblocks and customer provided I/O or alarm interfaces.

X
Ensure that Type 1 and Type 2 AC suppression is installed to protect installed equipment.

X
Connect installed equipment to the provided ground system within 15 feet. X Label Motorola-supplied equipment, racks, and cables. X Perform preliminary audit of installed equipment to ensure compliance with requirements and R56 standards.

X
Note any required changes to the installation for inclusion in the “as-built” system documentation.

X
Deliverable: Equipment installed.

Console Installation and Configuration
Provide console furniture and make room for new console installation. X Identify circuits for connection to console and a demarcation point located within 25 feet of the console interface.

X
Connect console to circuit demarcation points. X
Install CommandCentral Hub and all associated console equipment at each position.

X
Install peripheral console equipment in accordance with R56 standards and state/local codes.

X
Develop templates for console programming. X
Perform console programming and configuration. X
Deliverable: Console equipment installation completed.

Consolette Installation and Configuration
Provide the locations of Consolette and desk sets at each site. X Complete all antenna system installation including perform the tower work for the antennas and cabling runs to the equipment room.

X
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Tasks Motorola
Solutions
Garden
Grove
Survey mounting locations and develop control station installation plan. X X Provide adequate space, grounding, and power for the control station installation.

X
Properly ground the cabling, which will be run to the outdoor antenna location using the least obtrusive method.

X
Provide an elevated antenna mounting location, and adequate feed-line routing and support.

X
Provide and install standard antenna mounts. X
Install line (not greater than 100 feet in length) and antenna system (connectors, coax grounding kit, antenna, and surge protection).

X
Install RF local Consolette identified in the equipment list. X Provide existing control station codeplugs or provide a list of channels (and associated parameters) to program the proposed Consolette.

X
Orange County will perform Consolette programming. X
Deliverable: Control station equipment installation completed.

SYSTEM OPTIMIZATION AND TESTING
R56 Site Audit
Perform R56 site-installation quality-audits, verifying proper physical installation and operational configurations.

X
Create site evaluation report to verify site meets or exceeds requirements, as defined in Motorola Solutions’ R56 Standards and Guidelines for Communication Sites.

X
Deliverable: R56 Standards and Guidelines for Communication Sites audits completed successfully.

Functional Acceptance Testing
Verify the operational functionality and features of the solution supplied by Motorola Solutions, as contracted.

X
Witness the functional testing. X
Document all issues that arise during the acceptance tests. X If any major task for the system as contractually described fails during the Customer acceptance testing or beneficial use, repeat that particular task after Motorola Solutions determines that corrective action has been taken.

X
Resolve any minor task failures before Final System Acceptance. X Document the results of the acceptance tests and present for review. X Review and approve final acceptance test results. X
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Tasks Motorola
Solutions
Garden
Grove
If any major task as contractually described fails, repeat that particular task after Motorola Solutions determines that corrective action has been taken.

X
Document all issues that arise during the acceptance tests. X Document the results of the acceptance tests and present to the Customer for review.

X
Resolve any minor task failures before Final System Acceptance. X Deliverable: Completion of functional testing and approval by Customer.

Cutover
Finalize Cutover Plan. X X
Provide Motorola Solutions with user radio information for input into the system database and activation, as required.

X
Provide programming of user radios and related services (i.e. template building, re-tuning, testing and installations), as needed, during cutover period.

X
Conduct a cutover meeting with relevant personnel to address both how to mitigate technical and communication problem impacts to the users during cutover and during the general operation of the system.

X
Notify the personnel affected by the cutover of the date and time planned for the cutover.

X
Provide ongoing communication with users regarding the project and schedule.

X X
Cut over users and ensure that user radios are operating on the system. X Resolve punch list items, documented during the Acceptance Testing phase, in order to meet all the criteria for final system acceptance.

X
Assist Motorola Solutions with resolution of identified punch list items by providing support, such as access to the sites, equipment and system, and approval of the resolved punch list items.

X
Deliverable: Migration to new system completed, and punch list items resolved.

Transition to Warranty
Review the items necessary for transitioning the project to warranty support and service.

X
Motorola Solutions to provide services during year 1 warranty which align with the proposed services.

X
Provide a Customer Support Plan detailing the warranty support associated with the contract equipment.

X
Deliverable: Service information delivered and approved by Customer 256
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Tasks Motorola
Solutions
Garden
Grove
Finalize Documentation and System Acceptance
Provide manufacturer’s installation material, part list and other related material to Customer upon project completion.

X
Provide an electronic as-built system manual on CD or other Customer preferred electronic media. The documentation will include the following:
▪ Site Block Diagrams.
▪ Site Floor Plans.
▪ Site Equipment Rack Configurations.
▪ Antenna Network Drawings for RF Sites (where applicable). ▪ ATP Test Checklists.
▪ Functional Acceptance Test Plan Test Sheets and Results. ▪ Equipment Inventory List.
▪ Console Programming Template (where applicable).
▪ Maintenance Manuals (where applicable).
▪ Technical Service Manuals (where applicable).
▪ Drawings will be delivered in Adobe PDF format.

X
Receive and approve documentation. X
Execute Final Project Acceptance. X X
Deliverable: All required documents are provided and approved. Final Project Acceptance.

2.1 Assumptions
Motorola has made several assumptions in preparing this proposal, which are noted below. In order to provide a firm quote, Motorola will need to verify all assumptions or seek alternate solutions in the case of invalid assumptions.
 All existing sites or equipment locations will have sufficient space available for the system described as required/specified by R56.
 All existing sites or equipment locations will have adequate electrical power in the proper phase and voltage, and site grounding to support the requirements of the system described.  Any site/location upgrades or modifications are the responsibility of Garden Grove PD.  Approved FCC licensing provided by Garden Grove PD.
 Approved local, State, or Federal permits as may be required for the installation and operation of the proposed equipment are the responsibility of Garden Grove PD.  Any required system interconnections not specifically outlined here will be provided by Garden Grove PD. These may include dedicated phone circuits, microwave links, or other types of connectivity.
 No coverage guarantee is included in this proposal.
 Motorola is not responsible for interference caused or received by the Motorola-provided equipment except for interference that is directly caused by the Motorola-provided transmitter(s) to the Motorola-provided receiver(s). Should the Garden Grove PD’s system experience 257
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interference, Motorola can be contracted to investigate the source and recommend solutions to mitigate the issue.
 This solution has been designed with assumptions made from received floor plans and equipment room layouts. Since the dispatch will be located at a new facility, site walks will need to be completed once construction on the facility has been complete in order to verify the scope of the project.
 Consolette programming will be completed by the county.  AXS dispatch position peripheral accessories have been modeled to match existing system and customer specific requirements.
 The customer will provide antennas and antenna lines. Motorola will not be completing any installation of equipment outside of the equipment room and dispatch positions.  Backhaul connection to the core and MPLS is outside the scope of this project and will be customer responsibility.
 This solution has taken the existing Aux I/Os into account in the designing of this proposal. No additional Aux I/Os have been added.
 This solution reuses five (5) existing customer consolettes, which will be relocated from the EOC location to the new site.
 This proposal does not include any logging solution.
 This proposal does not include any subscriber work.
 This proposal does not include any CAD work.
 This proposal does not include any MCD5000 Deskset work or relocation.  Procurement of the 50 ohm loads for the unused combiner ports is Garden Grove PD’s responsibility.
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Motorola Solutions Confidential Restricted Acceptance Test Plan 27 Section 3
Acceptance Test Plan
System Acceptance of the proposed solution will occur upon successful completion of a Functional Acceptance Test Plan (FATP), which will test the features and functions for the installed new equipment in order to verify that the solution operates according to its design.

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3.1 Signoff Certificate
By their signatures below, the following witnesses certify they have observed the system Acceptance Test Procedures.

Signatures

WITNESS:

Please Print Name: ________________________________________

Initials:

Please Print Title: ________________________________________

WITNESS:

Please Print Name: ________________________________________

Initials:

Please Print Title: ________________________________________

WITNESS:

Please Print Name: ________________________________________

Initials:

Please Print Title: ________________________________________

___________________________________Date: _______
___________________________________Date: _______
___________________________________Date: _______
________
________
________
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Section 4
Service/Warranty
Motorola will provide warranty services per our standard warranty terms and conditions as outlined within the Orange County Equipment and Services Price Book Agreement # MA-060-21010004. The SUA II and Outyears of Maintenance that are in line with the Orange County Master Agreement will be covered separately and are not a part of this proposal.

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Section 5
Project Schedule
Motorola estimates the project implementation to be approximately 4-6 months from Contract Execution to Final Project Acceptance subject based on availability of equipment. An estimated supply chain lead time of 10-16 weeks is used for the console/network equipment. As part of the Design Review and Implementation Planning, the project schedule will be fine-tuned by Motorola’s Project Manager with the PD’s project team.

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Section 6
Equipment List
This section lists the equipment necessary for the proposed solution.

QTY NOMENCLATURE DESCRIPTION
1 SQM01SUM0323A ASTRO MASTER SITE
1 CA03517AF ASTRO CORE EXPANSION, AN2024.X
1 UA00156AA ADD: 5 CONSOLE OPS: AXS, MCC7500/E AND AIS
1 CA01316AA ADD:UNC ADDTL DEVICE LIC (QTY 10)
3 HKVN4729A AXS DISPATCH CONSOLE LICENSE
3 HKVN4730A LICENSE,AXS TRUNKING SERVICES LICENSE
3 HKVN4731A LICENSE,AXS ADVANCED CONVENTIONAL SERVICES LICENSE 3 HKVN4732A LICENSE,AXS SECURE VOICE SERVICES LICENSE
3 HKVN4739A LICENSE,AXS SECURE OTEK SERVICES LICENSE
3 HKVN4737A LICENSE,AXS STANDARD LEVEL RADIO RESOURCE CAPACITY LICENSE 1 B1957A AXS SOFTWARE DVD
3 B1956A COMMANDCENTRAL HUB, W/CLIENT PC
3 CA03850AA ADD: WINDOWS OS FOR MCC7500E CONSOLE
3 CA03553AA ADD: AC LINE CORD, NORTH AMERICA
3 CA03547AA ADD: BRACKET, MOUNTING 2RU
3 CA03583AA ADD: FOUR CABLES, POWER 24VDC
3 CA03572AA ADD: CABLE RETENTION BRACKET
6 B1913A MCC SERIES HEADSET JACK
3 B1951B DISPATCH DESKTOP MICROPHONE, USB
3 CA03412AA ADD: USB CABLE, TYPE C TO TYPE C, 4.5M
12 B1952B DISPATCH DESKTOP SPEAKER, USB
12 CA03412AA ADD: USB CABLE, TYPE C TO TYPE C, 4.5M
12 CA03405AA ADD: POWER SUPPLY WITH DC CORD
12 CA03406AA ADD: AC LINE CORD, NORTH AMERICA
3 L3226A

COMPUTER MOUSE, CERTIFIED OPTICAL WHEEL MOUSE FOR RSD

SERVERS AND WORKSTATIONS
3 L3225A CERTIFIED KEYBOARD FOR RSD SERVERS AND WORKSTATIONS 263
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6 RLN6098A HDST MODULE BASE W/PTT, 15 FT CBL
6 RMN5150A OVER-THE-HEAD, MONAURAL, NOISE-CANCELING HEADSET 3 DSTG221B TECH GLOBAL EVOLUTION SERIES 22INCH NON TOUCH 3 T8742A MCAFEE FOR WINDOWS CLIENT, A2019.2 +PLUS
3 T8806A WINDOWS SUPP. TRANSPARENT, A2022.1
1 BVN1013A MKM 7000 CONSOLE ALIAS MANAGER SOFTWARE
1 TT4270B Z2 MINI G9 WORKSTATION GEN14 PROCESSOR
1 DSTG221B TECH GLOBAL EVOLUTION SERIES 22INCH NON TOUCH 3 SQM01SUM0333A MCG 8000 CONVENTIONAL GATEWAY
3 CA03714AA ADD: AC POWER
24 CA03717AA ADD: ACIM INTERFACE
3 TRN7343A RACK 7.5'
2 T8492A ROUTER, RADIO SITE ROUTER AND FIREWALL - AC
2 CA03445AA ADD: MISSION CRITICAL HARDENING
2 CA03448AA ADD: STATEFUL FIREWALL
1 F0016A MC IOT MAIN MODEL
1 VA01945AA ADD: MC EDGE AS AUX I--O SERVER
1 VA00985AA ADD: NO PIGGY_ MC-EDGE
3 VA00989AA ADD: MIXED DIGITAL _ 8DO EE 16DI 5-18 V --DRY 1 VA00130AA
ADD: AC POWER ;SUPPLY 24V -- 120W DC OUTPUT (LIMITED TEMP. -25 - +70)
1 VA00155AA ADD:DC POWER CABLE 5A
2 CLN9066A NETWORK SWITCH, JUNIPER EX4100 24-PORT NON TAA 2 CLN9105A CABLE FRU, 1 METER JUNIPER DAC CABLE
3 DSACPDU6N120SN2TT
AC PDU, RACKMOUNT, 6 OUTLETS, SASD PROTECTED, UL1449/R56, 12FT CORD
3 DSACPS6N120SN2TT
AC POWER STRIP, 6 OUTLETS, SASD PROTECTED, UL1449/R56, 12FT CORD
1 T8810A STANDALONE DSC 8000 CONTROLLER
1 CA04079AA ADD: ASTRO NEXT SYSTEM RELEASE 2024.X
1 CA03801AA ADD: DSC 8000 CONVENTIONAL SITE CONTROLLER
1 UA00787AA ADD: DSC 8000 CONVENTIONAL SITE CONTROLLER SW 1 CA03832AA ADD: NM--DISPATCH SITE
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1 CA03763AA ADD: CABINET MOUNTING HARDWARE
1 B1956A COMMANDCENTRAL HUB, W/CLIENT PC
1 CA03850AA ADD: WINDOWS OS FOR MCC7500E CONSOLE
1 CA03553AA ADD: AC LINE CORD, NORTH AMERICA
1 CA03583AA ADD: FOUR CABLES, POWER 24VDC
2 B1913A MCC SERIES HEADSET JACK
1 B1951B DISPATCH DESKTOP MICROPHONE, USB
1 CA03412AA ADD: USB CABLE, TYPE C TO TYPE C, 4.5M
4 B1952B DISPATCH DESKTOP SPEAKER, USB
4 CA03412AA ADD: USB CABLE, TYPE C TO TYPE C, 4.5M
4 CA03405AA ADD: POWER SUPPLY WITH DC CORD
4 CA03406AA ADD: AC LINE CORD, NORTH AMERICA
2 RLN6098A HDST MODULE BASE W/PTT, 15 FT CBL
2 RMN5150A OVER-THE-HEAD, MONAURAL, NOISE-CANCELING HEADSET 1 CLN9066A NETWORK SWITCH, JUNIPER EX4100 24-PORT NON TAA 1 CLN9105A CABLE FRU, 1 METER JUNIPER DAC CABLE
2 T8492A ROUTER, RADIO SITE ROUTER AND FIREWALL - AC
2 CA03445AA ADD: MISSION CRITICAL HARDENING
2 CA03448AA ADD: STATEFUL FIREWALL
7 L37TSS9PW1AN MOBILE RADIO ALL BAND CONSOLETTE
7 G90AC ADD: NO MICROPHONE NEEDED APX
7 GA09008AA ADD: GROUP SERVICES
7 CA01598AB ADD: AC LINE CORD US
7 G51AT SOFTWARE LICENSE ENH:SMARTZONE
7 L999AG ADD: FULL FP W/E5/KEYPAD/CLOCK/VU
7 G806BL SOFTWARE LICENSE ENH: ASTRO DIGITAL CAI OP APX 7 G361AH SOFTWARE LICENSE ENH: P25 TRUNKING SOFTWARE APX 7 GA05508AA DEL: DELETE VHF BAND
7 GA05509AA DEL: DELETE UHF BAND
7 G78AR ADD: 3Y ESSENTIAL SERVICE
7 G298AS SOFTWARE LICENSE ENH: ASTRO 25 OTAR W/ MULTIKEY 7 G843AH ADD: AES ENCRYPTION AND ADP
265
Garden Grove Police Department August 5, 2025
New Dispatch Site Firm Proposal
Equipment List

Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions

12 HKN6233C MOBILE RADIO APX CONSOLETTE RACK MOUNT KIT
7 DSACPDU6N120SN2TT
AC PDU, RACKMOUNT, 6 OUTLETS, SASD PROTECTED, UL1449/R56, 12FT CORD
3 DS11011188
PDU, 120/240 SPLIT PH OR N+1 REDUNDANT, 60A MAX PER PHASE, SIX

DEDICAT
2 DSBCH11308
8 CHANNEL CONTROL STATION COMBINER (PASSIVE), CSC02,806- 869MHZ
3 DSACM3151 TRANSMIT FOOTSWITCH 24 IN
1 DSACM3152 TRANSMIT FOOTSWITCH 24 IN
1 T7913A SOFTWARE LICENSE RADIO MANAGEMENT OFFLINE
7 UA00048AA ADD: RADIO MANAGEMENT LICENSES OFFLINE

266
Garden Grove Police Department August 5, 2025
New Dispatch Site Firm Proposal
Pricing Summary

Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions

Section 7
Pricing Summary
Motorola is pleased to provide the following equipment and services to Garden Grove PD.

Equipment and Installation
Description Price ($)
System Hardware & Equipment $493,621
Redundant Equipment $11,217
Spare Equipment $30,528
Installation and Configuration $364,391
System Sub-Total $858,012
Contract Discount $66,083
Estimated Tax on Equipment 8.75% $43,192
Grand Total $835,120

7.1 Payment Terms
Except for a payment that is due on the Effective Date, Garden Grove PD will make payments to Motorola within thirty (30) days after the date of each invoice. Garden Grove PD will make payments when due in the form of a check, cashier’s check, or wire transfer drawn on a U.S. financial institution and in accordance with the following milestones.

1. 25% of the Contract Price due upon Contract Execution;

2. 60% of the Contract Price due upon shipment of equipment from Staging;

3. 10% of the Contract Price due upon installation of equipment; and

4. 5% of the Contract Price due upon Final Acceptance of Project.

Motorola reserves the right to make partial shipments of equipment and to request payment upon shipment of such equipment. In addition, Motorola reserves the right to invoice for installations or civil work completed on a site-by-site basis, when applicable.

Due to significant market and tariff volatility, as well as fluctuations in the cost of energy and raw materials including, but not limited to, steel, copper, finished wood, and concrete, Motorola Solutions reserves the right to equitably adjust the contract price, completion schedule, and/or contract requirements. Additionally, Motorola Solutions reserves the right to apply a fuel surcharge to quoted freight rates based on the prevailing diesel cost at the time of shipment. 267
Garden Grove Police Department August 5, 2025
New Dispatch Site Firm Proposal
Contractual Documentation

Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions

Contractual Documentation
The proposed solution is subject to the terms and conditions of the Agreement between the County of Orange and Motorola Solutions, Inc. # MA-060-21010004, executed December 15, 2020.

268
Quote #
Date
Page
Bill To Ship To
Customer PO
Accepted By
Prepared By Contact
Ship Via
Job #
Date
Product Description Quantity Unit
Price U/M Extended
Price
Release #/Site Name
Requested By
Line
Item
30069628
08/04/25
1 of 5

QUOTE CONFIRMATION
148059

CITY OF GARDEN GROVE
11222 ACACIA PKWY
GARDEN GROVE, CA 92840-5208

COUNTY OF ORANGE

OC SHERIFF
1382 BELL AVE
TUSTIN, CA 92780-6430

GARDEN GROVE

BILL SCHMEH

BEST METHOD - GROUND
Continued
E
NEAL MANALANSAN [email protected]
Quotes are valid for 30 days.
12976 Sandoval St.

Santa Fe Springs, CA 90670
800.949.7079 - [email protected]
Corporate Address
CMD1109-1 1 1200.1500 EA 1,200.151
806-869 MHz 8dB Fiberglass
Omni Base Antenna, N-Fem
Note: Special order item for you. It
cannot be canceled or returned.

Note: LINE 25-DISCOUNT VARIES
-LIST=$1568.00
____________________________________________________________________________________________________ CMD1142-2CN 1 936.8500 EA 936.852
42-54 MHz 0dB Fiberglass
Omni Base Antenna, N-Fem w/46C
Note: Special order item for you. It
cannot be canceled or returned.

Note: LINE 25-DISCOUNT
VARIES-LIST=$1224.00
____________________________________________________________________________________________________ CMD1150-6N 1 528.1300 EA 528.133
450-460 MHz 5dB Fiberglss Omni
Base Ant w/46 Clamp Set, N-Fem
Note: Special order item for you. It
cannot be canceled or returned.

Note: LINE 25-DISCOUNT
VARIES-LIST=$690.00
____________________________________________________________________________________________________ ANXY8066 4 272.0000 EA 1,088.004
806-896 MHz 6-Element 9dB
269
Quote #
Date
Page
Bill To Ship To
Customer PO
Accepted By
Prepared By Contact
Ship Via
Job #
Date
Product Description Quantity Unit
Price U/M Extended
Price
Release #/Site Name
Requested By
Line
Item
30069628
08/04/25
2 of 5

QUOTE CONFIRMATION
148059

CITY OF GARDEN GROVE
11222 ACACIA PKWY
GARDEN GROVE, CA 92840-5208

COUNTY OF ORANGE

OC SHERIFF
1382 BELL AVE
TUSTIN, CA 92780-6430

GARDEN GROVE

BILL SCHMEH

BEST METHOD - GROUND
Continued
E
NEAL MANALANSAN [email protected]
Quotes are valid for 30 days.
12976 Sandoval St.

Santa Fe Springs, CA 90670
800.949.7079 - [email protected]
Corporate Address
Yagi NF Antenna Gold Annodized
Note: LINE 23-LIST=$418.61
____________________________________________________________________________________________________ ANXYM78HD 4 47.8500 EA 191.405
HD Yagi Mounting Kit
for 7/8" Boom for 2-1/2" Mast
Note: LINE 23-LIST=$73.63
____________________________________________________________________________________________________ ANDAVA5P-50-C 160 4.8000 FT 768.006
7/8" Foam Heliax 50 Ohm Coax
Cable
Note: ABOVE CUT LENGTH =
1 X 160'
Note: LINE 4-LIST=$6.57/FT
____________________________________________________________________________________________________ ANDLDF4-50A 1120 1.8700 FT 2,094.407
1/2" Foam Heliax 50 Ohm
Coax Cable
Note: ABOVE CUT LENGTH =
7 X 160'
Note: LINE 4-LIST=$2.56/FT
____________________________________________________________________________________________________ ANDSG78-12B2U 2 18.2400 EA 36.488
7/8" Corr/Smthwll Coax Snap-On
Grnd Kit,4' Ld, Lse 2-Hole Lug
Note: LINE 6-LIST=$21.71
270
Quote #
Date
Page
Bill To Ship To
Customer PO
Accepted By
Prepared By Contact
Ship Via
Job #
Date
Product Description Quantity Unit
Price U/M Extended
Price
Release #/Site Name
Requested By
Line
Item
30069628
08/04/25
3 of 5

QUOTE CONFIRMATION
148059

CITY OF GARDEN GROVE
11222 ACACIA PKWY
GARDEN GROVE, CA 92840-5208

COUNTY OF ORANGE

OC SHERIFF
1382 BELL AVE
TUSTIN, CA 92780-6430

GARDEN GROVE

BILL SCHMEH

BEST METHOD - GROUND
Continued
E
NEAL MANALANSAN [email protected]
Quotes are valid for 30 days.
12976 Sandoval St.

Santa Fe Springs, CA 90670
800.949.7079 - [email protected]
Corporate Address
____________________________________________________________________________________________________ ANDSG12-12B2U 16 14.8000 EA 236.809
1/2" Corr/Smthwll Coax Snap-On
Ground Kit, 4' Lead, Loose Lug
Note: LINE 6-LIST=$17.62
____________________________________________________________________________________________________ AND78EZNF 2 16.1800 EA 32.3610
Conn EZfit N-Female for 7/8
FXL780 AVA5-50 AVA5-50FX
Note: LINE 5-LIST=$20.23
____________________________________________________________________________________________________ ANDL4TNF-PSA 16 14.7800 EA 236.4811
Conn Positive Stop N-Female
for 1/2 LDF4 AL4RPV
Note: LINE 5-LIST=$18.48
____________________________________________________________________________________________________ POLIS-B50HN-C2-MA 6 89.6800 EA 538.0812
125-1000 MHz Blkhd Mt Hi Power
Coax Protctr, N(F) Eq-N(M) Ant
Note: LINE 16-LIST=$119.57
____________________________________________________________________________________________________ POLIS-B50LN-C0-MA 1 92.6900 EA 92.6913
10 - 1000 MHz Blkhd Mt Lo Pwr
Coax Protctr, N(F) Eq-N(M) Ant
Note: Special order item for you. It
cannot be canceled or returned.
271
Quote #
Date
Page
Bill To Ship To
Customer PO
Accepted By
Prepared By Contact
Ship Via
Job #
Date
Product Description Quantity Unit
Price U/M Extended
Price
Release #/Site Name
Requested By
Line
Item
30069628
08/04/25
4 of 5

QUOTE CONFIRMATION
148059

CITY OF GARDEN GROVE
11222 ACACIA PKWY
GARDEN GROVE, CA 92840-5208

COUNTY OF ORANGE

OC SHERIFF
1382 BELL AVE
TUSTIN, CA 92780-6430

GARDEN GROVE

BILL SCHMEH

BEST METHOD - GROUND
Continued
E
NEAL MANALANSAN [email protected]
Quotes are valid for 30 days.
12976 Sandoval St.

Santa Fe Springs, CA 90670
800.949.7079 - [email protected]
Corporate Address
Note: LINE 16-LIST=$123.58
____________________________________________________________________________________________________ MCATN1-3 4 44.1700 EA 176.6814
1W 1kW Peak RF Termination
Load DC-3 GHz N-Male Conn
Note: Special order item for you. It
cannot be canceled or returned.

Note: LINE 25-DISCOUNT VARIES
____________________________________________________________________________________________________ MISRG142 100 5.0400 FT 504.0015
RG142 M17/060-RG142 PTFE
Jacket Coaxial Cable
Note: LINE 25-DISCOUNT VARIES
____________________________________________________________________________________________________ R/FRFN1005-3C1 24 6.4500 EA 154.8016
Connector N-Male Crimp
for RG142 & RG400
Note: LINE 25-DISCOUNT VARIES
____________________________________________________________________________________________________ TIMLMR-400-ULTRAFLEX 50 1.8400 FT 92.0017
3/8" Braided Ultra Flexible
Foam Dielectric 50 Ohm Coaxial
Note: ABOVE CUT LENGTH =
1 X 50'
Note: LINE 25-DISCOUNT VARIES
____________________________________________________________________________________________________ 272
Quote #
Date
Page
Bill To Ship To
Customer PO
Accepted By
Prepared By Contact
Ship Via
Job #
Date
Product Description Quantity Unit
Price U/M Extended
Price
Release #/Site Name
Requested By
Line
Item
30069628
08/04/25
5 of 5

QUOTE CONFIRMATION
148059

CITY OF GARDEN GROVE
11222 ACACIA PKWY
GARDEN GROVE, CA 92840-5208

COUNTY OF ORANGE

OC SHERIFF
1382 BELL AVE
TUSTIN, CA 92780-6430

GARDEN GROVE

BILL SCHMEH

BEST METHOD - GROUND
Continued
E
NEAL MANALANSAN [email protected]
Quotes are valid for 30 days.
9,705.02
$10,457.16
MDSE Total
Tax
Est. Freight TBD
TBD
TOTAL
Freight and tax amounts shown above are our best estimates. Final Freight and Tax charges are determined at the time of shipping. 752.14
TBD
12976 Sandoval St.

Santa Fe Springs, CA 90670
800.949.7079 - [email protected]
Corporate Address
12 LOCATIONS NATIONWIDE - Atlanta Chicago Dallas Denver Kansas City Los Angeles(2) New York Orlando Phoenix Sacramento Seattle

SHOP CHAT TERMS AND CONDITIONS
Our online store has the latest
wireless products and accessories.

Got questions? Chat with a live
agent online or text 562.210.0094.

All quotes subject to Talley Terms and
Conditions.

TIMEZ-400-NMH-X 14 16.2800 EA 227.9218
Connector N-Male Crimp Hex
Nut for LMR400 Non-Solder Pin
Note: LINE 25-DISCOUNT VARIES
____________________________________________________________________________________________________ AND221213 2 16.1700 EA 32.3419
Connector/Splice Weatherproof ALT-SKU#221213
Kit
Note: LINE 6-LIST=$19.26
____________________________________________________________________________________________________ MTSAT-K306-U 1 537.4600 EA 537.4620
3-Row x 6-Hole 18-Run Ceiling/
Wall Lightng Arrstr Trapze Kit
Note: Special order item for you. It
cannot be canceled or returned.

Note: LINE 9-LIST=$632.30
273
Garden Grove PD SOW Date: 13AUG2025
Version 1.0
This Scope of Work and associated Cost Table is valid 120 day from above date.

This document is AT&T Strictly Proprietary and Confidential and is not to be shared without specific written approval from AT&T.

Garden Grove PD
With

SCOPE OF WORK
For
VESTA 9-1-1 On-Prem Call Handling
Project
274
Garden Grove PD SOW Date: 13AUG2025
Version 1.0
This Scope of Work and associated Cost Table is valid 120 day from above date.

This document is AT&T Strictly Proprietary and Confidential and is not to be shared without specific written approval from AT&T.

Table of Contents

1.0 OVERVIEW ........................................................................................................................1

1.1 STATEMENT OF PURPOSE ..................................................................................................1

1.2 LIST OF EQUIPMENT, SOFTWARE, AND MAINTENANCE .........................................................1

1.3 DESCRIPTION OF RE-USED EQUIPMENT ..............................................................................2

1.4 DESCRIPTION OF EQUIPMENT PROVIDED BY THE PSAP .......................................................2

1.5 EXCLUDED EQUIPMENT LIST ..............................................................................................2

1.6 EQUIPMENT REMOVAL & DISPOSAL ...................................................................................2

2.0 DESIGN SOLUTION ..........................................................................................................2

2.1 SYSTEM OVERVIEW...........................................................................................................2

2.2 DESCRIPTION OF NETWORK ELEMENTS ..............................................................................2

2.3 INTEGRATION REQUIREMENTS ...........................................................................................3

2.4 BUILDING MODIFICATIONS .................................................................................................3

3.0 9-1-1 TRAFFIC AND DATA FLOWS .................................................................................3

4.0 CHANGE REQUESTS .......................................................................................................4

5.0 ACCEPTANCE TESTING..................................................................................................5

5.1 SYSTEM ACCEPTANCE OVERVIEW ......................................................................................5

5.2 MOVES, ADDS, CHANGES (MAC) ......................................................................................5

6.0 PROJECT TEAM ...............................................................................................................5

6.1 CONTACT INFORMATION ....................................................................................................5

7.0 RESPONSIBILITIES ............................................................................................................5

7.1 AT&T RESPONSIBILITIES ......................................................................................................5

7.2 GARDEN GROVE PD RESPONSIBILITIES .................................................................................6

7.3 CAL OES RESPONSIBILITIES ................................................................................................7

7.4 PNSP RESPONSIBILITIES ......................................................................................................7

7.5 RNSP RESPONSIBILITIES ......................................................................................................7

8.0 INSTALLATION SCHEDULE ...............................................................................................7

9.0 MAINTENANCE PLAN ......................................................................................................7

9.1 MAINTENANCE AND REMOTE ACCESS SERVICES CAPABILITIES ............................................7

9.2 REMEDIAL MAINTENANCE ................................................ ERROR! BOOKMARK NOT DEFINED.

9.3 POST-INSTALLATION SUPPORT LIMITATIONS .......................................................................8

10.0 TRAINING ..........................................................................................................................8

10.1 SUPERVISOR/DISPATCHER TRAINING ...................................................................................8

10.2 TRAINING DOCUMENTATION .................................................................................................8

11.0 DOCUMENT ACCEPTANCE ................................. ERROR! BOOKMARK NOT DEFINED.

APPENDIX A: PSAP COMPLIANCE - SITE CERTIFICATION DOCUMENT .............................9 275
Garden Grove PD SOW Date: 13AUG2025
Version 1.0
This Scope of Work and associated Cost Table is valid 120 day from above date.

This document is AT&T Strictly Proprietary and Confidential and is not to be shared without specific written approval from AT&T.

APPENDIX B: LAN/WAN POLICY ............................................................................................ 10 APPENDIX C: DISPATCH AND EQUIPMENT FLOOR PLANS ................................................ 11 APPENDIX D: PRICING & TERMS ............................................................................................ 13 APPENDIX E: CHANGE ORDER REQUEST FORM ................................................................. 14 APPENDIX F: MAINTENANCE PROCEDURES ....................................................................... 15 APPENDIX G: SYSTEM ACCEPTANCE CHECKLIST AND AUTHORIZATION CHECKLIST . 16 276

Garden Grove PD SOW Date: 13AUG2025
Version 1.0 Page 1

1.0 OVERVIEW

1.1 Statement of Purpose

The purpose of this Statement of Work (SOW) is to describe the responsibilities of AT&T, the California Office of Emergency Services (Cal OES) 9-1-1 Branch, and the Public Safety Answering Point (PSAP) with respect to the scope of work, deliverables, and terms and conditions of the project described herein.

The SOW shall be subject to the terms and conditions of the Master Purchase Agreement # 6136-2020 dated July 16, 2020, by and between AT&T and Garden Grove PD also known as "PSAP". In the event there is a conflict between the terms and conditions of this SOW and the Master Purchase Agreement, the Master Purchase Award shall take precedence. All exhibits, appendices, and attachments are incorporated herein by reference.

Cal OES 911 will be using Master Purchase Agreement # 6136-2020 to purchase Customer Premise Equipment (CPE) and maintenance services. This SOW is not intended to restate the requirements of the Master Purchase Award but instead describes the requirements of the PSAP's essential business needs for a successful Premise-Based Call Handling solution and deployment.

1.2 List of Equipment, Software, and Maintenance

Equipment Description

Qty Backroom Equipment
1 Rack/Cabinet (7’)
1 Redundant Call Handling System (servers, switches, etc.) 9 FXS Ports (9-1-1 CAMA Trunks)
5 FXO Ports (Admin analog lines)
1 SPC Interface to Agency PBX (HA Pair)
2 i3 Network Interface Ports to Cal OES PNSP Provider
2 i3 Network Interface Ports to Cal OES RNSP Provider
1 Firewall
0 UPS
0 Time Sync System (“NetClock”)

Qty Position Equipment
8 VESTA 9-1-1 Intelligent Workstations (includes CPU, VESTA backroom interface components, Audio Interface equipment, keyboard, and mouse). 2 VESTA 9-1-1 Laptop (includes VESTA backroom interface components, Audio Interface equipment, docking station, keyboard, and mouse). 10 24” Monitor
10 Genovation 48 button keypad
0 Position UPS

Qty Optional Items
Not applicable

277

Garden Grove PD SOW Date: 13AUG2025
Version 1.0 Page 2

1.3 Description of Re-used Equipment

The following equipment has been certified to be compatible with current technology and in good condition. This equipment will be reutilized:

Qty Item Description
- Nothing to be reused

1.4 Description of Equipment Provided by the PSAP

Qty Item Description

1.5 Excluded Equipment List

System components NOT included in the sale:

Item Description
CDR Printer / ePrinter
IP Admin Phones

1.6 Equipment Removal & Disposal

The following existing equipment will be left at the PSAP’s building by AT&T:

 Existing 9-1-1 CPE equipment, workstations, and ancillary components  Miscellaneous components not being re-used.

In the event the old equipment must be removed, AT&T technicians will work with the PSAP’s personnel to remove the above equipment. AT&T technicians will place the existing equipment in an area designated by the PSAP. AT&T technicians will not remove any existing equipment from Garden Grove PD’s building.

2.0 DESIGN SOLUTION

2.1 System Overview

VESTA is a Premise-Based, Call Handling solution, and VESTA 9-1-1, application that efficiently handles incoming calls, texts, TTY (Baudot) and Real-Time Text (RTT). VESTA 9-1-1 receives and routes both emergency and non-emergency calls by either Automated Call Distribution (ACD) or design shared line appearance (non-ACD). VESTA 9-1-1 allows call takers the ability to seamlessly answer and service 9-1-1 calls from Wireless, Wireline, VoIP, and multimedia devices. VESTA 9-1-1 provides detailed location information in a flexible i3 or a legacy Format 04 format as desired and selected by the client.

2.2 Description of Network Elements

For equipment deployed at PSAP, the VESTA 9-1-1 network elements are always deployed redundantly for public safety grade performance. Each piece of the AT&T Local 278

Garden Grove PD SOW Date: 13AUG2025
Version 1.0 Page 3
Area Network (LAN) is redundant at the PSAP. Specifically for the Agency, the following physical LAN Elements are supplied minimally:

 2 Switches
 2 Media Gateways
 2 Power Distribution Units
 2 UPS (if required)

Network Element (System) Connectivity is over the PNSP and RNSP SIP trunks in accordance with the Cal OES requirements specified in "NG9-l-1 Emergency Services I ESInet - i3 Cloud PSAP Interconnection Control Document (ICD) for Interoperability Testing (IOT) and Production".

2.3 i3/Cal OES ESInet Integration Requirements

The i3 connection point provides (2) Ethernet ports to the PNSP and RNSP Ethernet handoff. The AT&T demarcation is the Ethernet ports on the AT&T provided On-prem Call- Handing equipment.

2.4 Building Modifications

All building modifications are the responsibility of the PSAP. The AT&T Project Manager will work closely with the PSAP to determine proper timeline coordination for a smooth system implementation. Please refer to Appendix A for the specific modifications to be performed by the PSAP.

3.0 9-1-1 Traffic and Data Flows

a) Legacy 9-1-1 - For sites that are on the ESlnet without NGCS functionalities; CAMA Gateways are deployed in support of the legacy call flow. The ingress 9-1-1 calls are delivered to the PSAP via CAMA trunks to the local PSAP.

b) Transitional 9-1-1 - For PSAPs where SIP AGG NGCS i3 call origination is not 100% complete, CAMA Gateways are deployed in support of the legacy call flow. AT&T provides legacy local CDRs for CAD spill and local logging recorder as serial.

Gateway Converts CAMA to SIP for delivery of Legacy 9-1-1 to CHS. xxx provides legacy local CDRs for CAD spill and local logging recorder as serial, IP, or in other formats depending on CAD/Recorder requirements. 279

Garden Grove PD SOW Date: 13AUG2025
Version 1.0 Page 4

c) SIP and i3 Origination - Once all Ingress for the PSAP is transitioned off of the Legacy Selective Router (LSR), all calls will be delivered over NGCS via PNSP and RNSP.

ALI (format) spill to CAD and Recorders are not under the control of AT&T. If CAD or Recorder operational discrepancy arises, PSAP will be responsible to engage the respective vendors to mitigate the issue.

Once the NGCS is in place, the CHS Server to Client relationship is supported over the PNSP and RNSP trunks as defined in "NG9-1-1 Emergency Services I ESlnet - i3 Cloud PSAP Interconnection Control Document (ICD) for Interoperability Testing (IOT) and Production".

4.0 CHANGE REQUESTS

Consistent with the terms and conditions of MPA 6136-2020, during the implementation phase, Change Requests will be allowed upon approval from the PSAP, CAL OES and AT&T.

During the implementation phase, the PSAP may at any time, by written order, and without notice to AT&T’s sureties, submit a change order to AT&T. If the change request is feasible; then, within ten (10) working days of receiving a proposed change order, AT&T will submit a written cost estimate, which may include adjustments to the Project Price, Project Schedule, Statement of Work, Acceptance Criteria, or any other obligations of AT&T.

AT&T, PSAP, and/or CAL OES may also decline the change order, depending on the nature of the requested changes.

Change requests will be tracked by AT&T’s Project Manager and communicated to the Cal OES 9-1-1 Advisor.

The PSAP will appoint a single individual as a Project Manager. Change Requests will be approved in writing by the PSAP Project Manager and CA 9-1-1 Branch. AT&T will not proceed with any work contemplated in any proposed Change Request until AT&T receives written notification of approval from Cal OES to proceed.

Throughout the Change Request process, the AT&T Project Manager will ensure:

 Document / Receive the initial Change Request.
 Provide AT&T reviewed and approved Change Request to CA 9-1-1 Branch and/or PSAP.
 Receive the AT&T, PSAP, and CA 9-1-1 Branch approved Change Request. 280

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 Managing implementation of the approved Change Request.  Update documentation, if applicable, for approved Change Request.

See Appendix E Change Request Form.

5.0 ACCEPTANCE TESTING

5.1 System Acceptance Overview

AT&T will notify PSAP when equipment and software are installed and ready for acceptance testing. Final system acceptance for this SOW will occur when the standards of performance for the State of California contract have been met.

Upon the successful completion of the 240 consecutive hours of operation following the cutover date, and within five (5) business days, the PSAP shall execute the System Acceptance Checklist and Authorization Checklist (See Appendix G) and provide signed copies to the CA 9-1-1 Branch and AT&T.

5.2 Moves, Adds, Changes (MAC)

After customer acceptance, any PSAP requested changes will follow the Moves, Adds, Changes (herein known as MAC) process, where the PSAP will make a MAC request to AT&T. If MAC is accepted by AT&T and if approved by Cal OES (if applicable); then, AT&T will provide the PSAP a MAC quote including work to be performed, timeline, and cost.

AT&T will coordinate with the PSAP and Cal OES (if applicable) and commence the work once AT&T receives the signed MAC quote and a Purchase Order (PO) from the PSAP.

The work will be performed on a Time and Materials basis at the prevailing contract rates.

6.0 PROJECT TEAM

6.1 Contact Information

Contacts
Role Name Phone E-mail
Application Sales
Executive Jeff Reeve Phone: (714) 227-1268 [email protected] 9-1-1 Systems
Technician Brad Flicker Phone: (714) 310 3185 [email protected] Sales Engineer Bryce Jacoby Phone: (262) 707-9430 [email protected] PSAP Manager Christina Payan Phone: (714) 741-5785 [email protected]

An AT&T Project Manager will be assigned for this system implementation. The Project Manager is responsible to plan, organize, control, direct and coordinate people, and material resources throughout the life of the project.

7.0 RESPONSIBILITIES

7.1 AT&T Responsibilities

 Delivery of equipment
281

Garden Grove PD SOW Date: 13AUG2025
Version 1.0 Page 6
 Security of equipment, until equipment is delivered to customer premise.  Disposal of packaging materials and debris.
 Any damage caused by AT&T (or AT&T’s subcontractors) to equipment, building, or other property.
 Installation of backroom equipment in racks/cabinets.  Dressing of all cables.
 If applicable, installation of appropriate cabling from equipment room to all cloud call handling positions.
 NENA i3 / ANI/ALI handoff to CAD

7.2 Agency Responsibilities

Equipment Room
 Provide locked, limited access to the equipment room.  Provide space for backroom cabinet / rack as agreed upon and depicted in below drawing.
 Adequate space for working area and for spare part/equipment storage (if applicable).  Furnishing HVAC equipment that will keep the backroom temperature and humidity levels of 72 degrees F+/- 5 and less than 50% relative humidity.  Provide/verify that each AT&T backroom equipment cabinet/rack has two dedicated redundant NEMA 5-20R circuits. Each circuit is dedicated with its own circuit breaker.  Earth ground for AT&T provided equipment.

Dispatch Room
 Furniture selected by PSAP is compatible with or will be modified by the PSAP to be compatible with, the selected system equipment.
 Provide/verify that each AT&T dispatch position has one 15 or 20 amp (NEMA 5- 15/20R) breakered circuit dedicated to emergency call-taking with a quad outlet.

Ancillary electrical components such as heaters, lights, and furniture will not be on this circuit(s).
 Provide conduit run from each dispatch position to backroom equipment.

General
 Access to building for AT&T and subcontractors.
 Conduit and coring of walls.
 Adequate power and power outlets and circuit breakers.  PSAP to provide all radio and CAD equipment.
 Security to prevent theft of AT&T provided equipment.  On-going upkeep for room requirements listed.
 Technical expertise from PSAP’s other vendor’s during planning, installation and cut over.
 The PSAP’s Project Manager will facilitate the resolution of any problem determined with these interfaces pertaining to the radio, CAD, recorders, NetClock or other PSAP owned interfaces.
 Full and free access to the 9-1-1 related equipment to provide service (subject to PSAP’s security regulations)

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Note: The PSAP’s LAN may not share the same LAN Segments as the cloud-based call handling LAN. Cloud-based call handling IP packets must be segregated from CLETS, NCIC, DMV, CWS, and all other PSAP network traffic.

7.3 Cal OES Responsibilities

 Project tasks / timeline escalation contact
 Change Request reviews and approvals

7.4 PNSP Responsibilities

 Provide AT&T the proper physical hand-off to connect cloud-call Handling at the PSAP to NGCS.
 Provide AT&T NGCS Test and Acceptance Plan and provide resources to work with AT&T to verify system operational readiness within the agreed upon project timeline.

7.5 RNSP Responsibilities

 Provide AT&T the proper physical hand-off to connect cloud-call Handling at the PSAP to NGCS.
 Provide AT&T NGCS Test and Acceptance Plan and provide resources to work with AT&T to verify system operational readiness within the agreed upon project timeline.

8.0 INSTALLATION SCHEDULE

The following table is provided as a guideline only. The official implementation schedule will be negotiated between the PSAP, PNSP, RNSP, Cal OES, and AT&T Project Managers.

Changes to the final agreed upon schedule may be made by mutual consent of AT&T, PNSP, RNSP, Cal OES and the PSAP and must be documented on the “9-1-1 CPE PSAP Implementation Form”.

Pricing is based on installation being performed during AT&T’s normal business hours (M-F, 8:00am - 5:00pm, excluding AT&T holidays). Installation activities outside of AT&T’s normal business hours are available at applicable contract rates.

9.0 MAINTENANCE PLAN

9.1 Maintenance and Remote Access Services Capabilities

AT&T on-prem solution complies with the requirements identified in contract 6136-2020, Exhibit 21, TECHNICAL REQUIREMENTS.

PSAP is required to hold CPE service for a minimum of five (5) years. The Contractor shall furnish and replace all evergreen services and parts for a period of five (5) years beginning on the first day following System Acceptance.

The 9-1-1 system is provisioned to allow AT&T (and CPE provider) to remote access into the 9-1-1 system in order to identify software and hardware problems and make repairs. In 283

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the event that the equipment cannot be repaired remotely, AT&T technicians will be dispatched to the PSAP to facilitate onsite repairs.

If anyone other than AT&T or AT&T sub-contractors performs maintenance or repair of the AT&T provided system, and, as a result, further repair by AT&T and/or AT&T subcontractor(s) is required, such further repairs will be made at AT&T's then applicable time and material rates.

9.2 Post-Installation Support Limitations

AT&T’s support obligations hereunder will not apply to any AT&T supported product if adjustment, repair, or parts replacement is required because of:

 Accident, neglect, tampering, misuse, improper / insufficient grounding, failure of electric power; failure of the PSAP and/or others to provide appropriate environmental conditions, relocation of hardware or software, or causes other than ordinary use.  Repair or alteration, or attempted repair or alteration of any AT&T supported product (hardware and/or software) by the PSAP or others.
 Connection of another machine, device, application, or interface to AT&T supported equipment (hardware and/or software) by the PSAP or others, which has caused damage to AT&T supported equipment.
 Degradation of performance to AT&T systems due to non-compliance with the Customer Site Preparation Requirements (excessive heat, humidity, moisture, condensation, dust, EMI, etc.)
 Damage or destruction caused by natural or man-made acts or disasters.  Degradation of performance to AT&T systems due to the installation of third-party software applications or Operating System patches, service packs, hot-fixes, or Windows services and not specifically certified, approved, and registered by AT&T for use at the site(s) identified herein.
 Support described herein does not include cosmetic repairs, refurbishment, furnishing consumables, supplies or accessories, making accessory changes or adding additional devices or software applications.

AT&T is NOT responsible for the performance of third-party applications/systems.

10.0 TRAINING

10.1 Supervisor/Dispatcher Training

AT&T and/or its subcontractor will provide Call-taker/Dispatcher and Supervisor/System Administrator training for the CPE solution. The training will be done during normal business hours (8 am – 5 pm) Monday through Friday.

10.2 Training Documentation

Training documentation will include Training Workbooks for End-users and Administrators.

Hard copies will be provided during training for each participant. A soft copy in PDF format can be provided to the PSAP Administrator / Trainer personnel as well if desired. 284

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Appendix A: PSAP Compliance - Site Certification Document

Garden Grove PD ’s Office Compliance - Site Certification Document

This Section meets the State contract requirement for AT&T to provide a Site Readiness Checklist to the Agency.

A site survey has been made and site modifications will be needed to meet the following requirements for equipment installation. The following site modifications must be completed by the PSAP prior to AT&T beginning the installation of the new or upgraded system. The completion of all building modifications is the responsibility of the PSAP. In the event that AT&T attempts to begin installation and subsequently discovers that these modifications have not been met as specified, AT&T may postpone implementation. A quote will be provided to the PSAP for any additional costs incurred by AT&T because of the postponement. Any additional costs that are incurred for site modifications because of the postponement will be the responsibility of the PSAP.

Work will be rescheduled upon completion of the required modifications.

Hazardous Materials
Customer will maintain Customer’s location where AT&T is to perform work in a suitable and safe working environment, free of Hazardous Materials. AT&T does not handle, remove or dispose of, nor does AT&T accept any liability for, any Hazardous Materials at Customer’s location. If AT&T encounters any such Hazardous Materials, AT&T may terminate this Statement of Work or suspend performance until Customer removes and cleans up at its expense Hazardous Materials in accordance with this Statement of Work and applicable law. For purposes hereof, “Hazardous Materials” means any substance whose use, transport, storage, handling, disposal, or release is regulated to any law related to pollution, protection of air, water, or soil, or health and safety.

Items for the PSAP to provide:

1) Provide two dedicated NEMA 5-20R (20 amp) circuits for the AT&T cabinet as depicted in below drawing (in red), if required.
2) Provide one dedicated NEMA 5-15/20R (15/20 amp) circuit for each 9-1-1 position, if required.

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Appendix B: LAN/WAN Policy

AT&T LAN/WAN PSAP Security Policy

It is AT&T’s policy to install 9-1-1 equipment only in a secure PSAP Local Area Network (“LAN”) that is not connected to any other computer network outside of AT&T’s control (with the exception of the national Crime Information Center network or similar network, but only if such connection is expressly approved in writing by AT&T, which approval will be in AT&T’s sole discretion).

AT&T will not install or terminate a PSAP LAN to a firewall. AT&T will identify the demarcation point for the PSAP LAN, beyond which AT&T is not responsible. In the event the customer has previously connected or subsequently connects their PSAP LAN to any other computer network or has caused or causes such a connection, contrary to AT&T’s PSAP Network Security Policy (which customer acknowledges it has received and read), and the 9-1-1 equipment and/or PSAP LAN is infected or damaged as a result of such connection, then all 9-1-1 equipment and/or PSAP LAN warranties, maintenance, and service provisions of this amendment or statement of work will be immediately null and void. Under such circumstances, AT&T will provide repair services for the 9-1-1 equipment and/or PSAP LAN at Customer’s request and time and materials charges will apply for all parts and labor required as a result of damage caused by the infection. After all related damage has been repaired, maintenance and service provisions of this agreement will resume.

Customer agrees to indemnify and save AT&T harmless for any damages to or claims by any third party against AT&T that arise in whole or in part from Customer’s existing or subsequent connection of the 9-1-1 equipment and/or PSAP LAN provided hereunder to any computer network outside of AT&T’s control.
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Appendix C: Dispatch and Equipment Floor Plans

FOOTPRINT OF DISPATCH

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FOOTPRINT OF EQUIPMENT ROOM

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Appendix D: Pricing & Terms

Please refer to separate document.
289
8/20/2025
Version: 1.0
Account Manager: Jeff Reeve Motorola VESTA
Phone: 714-227-1268 Contract Number: 6136-2020
Email: [email protected] QTY 8 Workstations
QTY 2 Laptops

22.5 9-1-1 CPE Basic Stand-Alone System Cost

A B C D E F G
Line
Item #
Feature Name Quantity Basic System
Price
Implementation
Price
Monthly
Maintenance Price
Total Extended 5-
Year Cost
C*[D+E+(F*60)]

22.5.9System - 10 Positions 1 $ 150,857.86 $ 68,547.55 $ 4,691.29 $ 500,882.95 281,477.54$
Estimated Sales Tax Rate: 8.75% 219,405.41$
Total Estimated Taxable Amount:150,857.86$ 13,200.06$ 514,083.01$ 5-Year Grand Total:

Quote Summary
Quote Summary
Total 5-Year MRC:

Total NRC:

Total Estimated Sales Tax:

Garden Grove PD
Budgetary

Proprietary Information: Not for use or disclosure outside of AT&T and Customer except under written consent.
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Appendix E: Change Order Request Form
AT&T Project Office___________________________________________________________________________________________________________ Change Request Form: Garden Grove PD
Change Orders cannot be billed directly to the State without State approval.

The PSAP will be billed and must submit a reimbursement request to the State.

Originator:

Change Request Definition:

To be completed by Project Manager
Impact to System Schedule:

Impact to Overall Project Schedule:

Development Price:

Change Request #: Date:

System Affected:

Accepted Rejected:

Final AT&T Signoff:

Final PSAP Signoff: Date:

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Appendix F: Maintenance Procedures

“AT&T”

PROVIDING PRODUCT & SERVICE EXCELLENCE

TROUBLE REPORTING PROCEDURES

The Customer Assistance Bureau (CAB) is the trouble reporting center for our priority Public Safety Agencies. The center is responsible for receiving PSAP reports and electronically relaying the reports to the responsible work groups for resolution, 24 hours a day, 365 days a year. The CSB can escalate trouble reports and put you in contact with management personnel responsible for resolving the trouble you have reported.

The Priority Repair Service number is:

(877) 500-49-1-1

Due to the complexity of the services, we provide and your own equipment it is essential that you isolate trouble before reporting to AT&T. A few extra minutes to properly identify, isolate and report a trouble can save hours in resolution time. Reporting the wrong trouble or circuit number may cause extended delays in our ability to deploy the appropriate work crew to repair the problem.

When you call in a report, please be ready to provide the following information:

1. Your name and call back telephone number.

2. Address and the location of trouble.

3. Telephone numbers or circuit number in trouble.

4. Nature of the trouble/condition.

5. Application the circuit is used for.

6. Access restrictions we may have to resolve trouble report.

7. Any terminal access problems or arrangements before dispatch.

8. The name of the contact person and their office number is a must!

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Appendix G: System Acceptance Checklist and Authorization Checklist

State of California Governor’s Office of Emergency Services (REV. 2022) Public Safety Communications Branch

SYSTEM ACCEPTANCE AND AUTHORIZATION FORM

This document shall be used by the PSAP to validate the 9-1-1 system solution (equipment, software and all functionality) is acceptable.

All verification is to be completed by the PSAP authorized representative.

Requirement
PSAP
Initial
System Physical Requirements
Uninterruptable Power Supply
Integration Device
Routers
Workstation Physical Requirements
Keyboard
Mouse
Keyboard Arbitrator
Keypad Dialer
Monitor/Thin Client
IP Phone Set (if purchased)
Audio Integration Device
Interconnectivity
Peripheral Equipment Connections
Peripheral Equipment Interfaces (CAD Spill, etc.)
NG9-1-1 Trunk and Admin/Business Line Interfaces
System Features/Functionality
Basic Telephony Functionality
Audio Quality
9-1-1 Caller Information Display
Misroute Reporting
Abandoned Call Detail
Internal Time Synchronization
Non 9-1-1 Caller I.D.

Wireless ALI – FCC 94-102 – Phase I and Phase II
Complete Call Progress Detection
Abandoned Call Redial
Automatic Callback
Supplemental Data (IOT)
Text-to-9-1-1/Text-from-9-1-1
GIS Display/Interface
Barge-In
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Instant Recall Recorder
Audio/Video Logging Recorder
Headset/Handset Interface
Inbound/Outbound Volume Control for Headset/Handset
Call Status Indication (ringing, answered or both)
One Button Transfer
Call Detail Records
Call Detail Record (CDR)

Minor Discrepancies:

___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________

Tracking #: ________ Approved Amount: $_____________

As the authorized representative of:

__________________________________________ (PSAP name),

I hereby acknowledge receipt, installation, and satisfactory performance of the service and/or equipment.

If minor discrepancies exist, but do not keep the equipment from performing in accordance with the contracted terms and conditions, these discrepancies are noted above.

AUTHORIZED BY:

_______________________________________ _____________________________ Signature Date

_______________________________________ _____________________________ Printed/Typed Name Title

IMMEDIATELY AFTER ACCEPTANCE:

Submit form, signed by the PSAP authorized representative to the Contractor and submit a copy to the CA 9-1-1 Branch

294
Garden Grove -Eventide Budgetary quote(not
final)
Quote #SA013023 v1
Prepared for
Garden Grove Police Department
We have prepared a quote for you
Prepared by
Shaun Andrews
,
Phone: Email: [email protected] Web: www.goserco.com 295
Phone: Email: [email protected] Web: www.goserco.com Tuesday, September 09, 2025
Garden Grove Police Department
Cristina Orozco
11301 Acacia Pkwy
Garden Grove, CA 92840
[email protected]
Dear Cristina ,
Thank you for Goserco the opportunity to provide and Eventide budgetary quote. The quote attached, includes the following features:
 Vesta 911 position recording
 Spillman Flex CAD integration
 Analog recording for radio and backup Vesta
 ANI/ALI data population
 Network Attached Storage for long term archiving(Aka NAS) Shaun Andrews
Sales Account Manager
Goserco HQ
Quote #SA013023 v1 Page 2 of 17296
Phone: Email: [email protected] Web: www.goserco.com Eventide NexLog Hardware Price Qty Ext. Price
CE-NexLog740DX Standard NexLog 740 DX-Series: 2x1TB Fixed s/w-RAID1=1TB storage $6,912.00 1 $6,912.00 CE-DX701 Integrated 7" Color LCD Touch Screen Display for NexLog 740 DX- Series
$1,260.00 1 $1,260.00
CE-DX742 Upgrade NexLog740 DX-Series (at time of order) to 32GB DRAM $288.00 1 $288.00 Internal Storage Options

CE-DX705-1SSD SSD Option - Upgrade NexLog 740 DX-Series (at time of order) 2x2TB HotSwap MegaRAID1=2TB storage
$2,840.40 1 $2,840.40
Rack Slide Options

CE-324430 Rack Mount Slides - 24" 4 Post, 3U (for NexLog 740DX) Rack Mount Slides - 24" 4 Post, 3U (for NexLog 740DX)
$259.20 1 $259.20
Backup 911 Vesta recording and radio-Up to 24 resources to be recorded but 19 planned
CE-DXANA24 24-Channel Analog PCIe (PCI Express) Card, 24 Ch. Licenses $5,220.00 1 $5,220.00 CE-264242-003 9 ft. Cable for Analog or Digital PBX card $66.24 1 $66.24

CA-NAS-
RMNAS8TB
Rackmount RS422+ NAS, 8TB Usable Storage, 1U w/ 4x4TB SATA HDD (RAID5 + Hot Spare), and Rail Kit
$1,900.00 1 $1,900.00
Subtotal: $18,745.84
NexLog Software licensing Price Qty Ext. Price
New Section
CE-DX912 Motorola VESTA NG911 Call Recording Bundle (Voice, Metadata and SMS)
$7,848.00 1 $7,848.00
CE-271109 Eventide SSL Enabler option
Eventide SSL Enabler option
$0.00 1 $0.00
CE-271083 8 pack MediaWorks DX (web) concurrent license $784.80 1 $784.80 CE-271146 Enhanced Active Directory Integration - No Support $0.00 1 $0.00 CE-271111 Eventide MP3 option for MediaWorks DX $151.20 1 $151.20 CE-271052 Internal IP Recorder with First 8 G.711 Channels $3,024.00 1 $3,024.00 Quote #SA013023 v1 Page 3 of 17297
Phone: Email: [email protected] Web: www.goserco.com NexLog Software licensing Price Qty Ext. Price
CE-209292 Motorola Spillman CAD Integration $3,456.00 1 $3,456.00 Subtotal: $15,264.00
Professional Services Price Qty Ext. Price

CG-SVC-
Implementation
Pkg
Comprehensive installation package: includes all project management, installation, configuration, and testing, all travel time and expenses, and 1st year support (M-F 8am-5pm)
Comprehensive installation package: includes all project management, installation, configuration, and testing, all travel time and expenses, and 1st year support (M-F 8am-5pm)
$7,600.00 1 $7,600.00
Subtotal: $7,600.00
EWP and Software Subscription Price Qty Ext. Price
CG-EWP-Gold Annual Extended Warranty Plan - GOLD: Remote & on-site; M-F 8am- 5pm (except observed holidays). Parts & labor included. Full terms and conditions are available in the Goserco EWP Service Level Agreement.
$4,102.73 1 $4,102.73
CE-DXSUS-12MO Software Update Subscription (DXSUS) for complete DX-Series recording Solution, DX-Series Virtual Recording Solution and DX- Series Smart Gateway. Continuous DXSUS subscription is required for access to versions and updates. Price is per 12-Month period $1,371.45 1 $1,371.45
Subtotal: $5,474.18
Quote #SA013023 v1 Page 4 of 17298
Phone: Email: [email protected] Web: www.goserco.com Garden Grove -Eventide Budgetary quote(not final)
Quote Information: Prepared for: Prepared by:

Quote #: SA013023 Garden Grove Police Department
11301 Acacia Pkwy
Garden Grove, CA 92840
Cristina Orozco
[email protected]
Goserco HQ
Shaun Andrews
480-964-8911 x 5117
Fax 480-964-8912
[email protected]
Version: 1
Delivery Date: 09/09/2025
Expiration Date: 09/30/2025
Quote Summary Amount
Eventide NexLog Hardware $18,745.84
NexLog Software licensing $15,264.00
Professional Services $7,600.00
EWP and Software Subscription $5,474.18
Subtotal $47,084.02
Estimated Tax $1,452.80
Total $48,536.82
Taxes, shipping, handling and other fees may apply. We reserve the right to cancel orders arising from pricing or other errors.

Quote #SA013023 v1 Page 5 of 17299
Phone: Email: [email protected] Web: www.goserco.com Project Scope Detail
Comprehensive installation package: includes all project management, installation, configuration, and testing, all travel time and expenses, and 1st year support (M-F 8am-5pm) Project Scope Detail

 Pre-installation build, configuration, and ground shipping to site  Remote project management, planning, and documentation  On-site system installation, configuration, and recording testing during business hours  Deployment of search/playback/export client environment  Configuration of network archival to customer-furnished network-attached storage  Configuration of access security per customer-furnished information  Configuration of NTP time synchronization, and system e-mail notifications  End-user system administrator and supervisor client training  All travel time and expenses included
 1st year on-site warranty repair service, with unlimited remote support to M-F 8am-5pm Quote #SA013023 v1 Page 6 of 17300
Phone: Email: [email protected] Web: www.goserco.com Statement of Work-New
Garden Grove Police Department
Communications Recording Solution Upgrade or Implementation Prepared for: Garden Grove Police Department (“the customer”) Prepared by: Goserco, Inc. (“Goserco”)
Project: Communications Recording Solution (Upgrade or Implementation) Statement of Work (SOW) and Statement of Purpose
Goserco, Inc. is pleased to submit this statement of work for services to deliver the applicable installation, configuration, testing, training, and relevant project management for a new or upgraded communications recording solution. This document outlines Goserco, Inc.'s services and those expected to be provided by the customer or its relevant vendors when planning and implementing this project.

It may also describe specific services to be customized to your environment. Specifically, this SOW is only for the applicable installation, configuration, testing, training, and relevant project management for a communications recording solution.

In the event of overlap, any specific terms and conditions agreed to by Goserco by another device (contract, RFP response, or other written agreement) shall take precedence over this statement of work. With authorized signatures by both parties and in the absence of such an outside agreement, the terms and conditions specified in this statement of work shall apply and constitute agreement to such terms and conditions by both parties.

Changes to this Statement of Work will be processed following the procedures described in "Appendix B. Project Change Control Procedure." Both parties must approve and accept a Change Authorization to initiate scope changes under this agreement. The investigation and the implementation of changes may result in modifications to any aspect of the project schedule, pricing/invoiced charges, and/or other terms of this agreement. Without signatures of acceptance, specific pricing (if any) in this Statement of Work expires 60 days following the date of its preparation.

Project Scope
The scope—the customized and detailed list of specific items that define what will be considered “in-scope” for this project—is written in a separate section titled “Project Scope Detail.” The Project Scope Detail is considered part of this statement of work.

Assumptions
Quote #SA013023 v1 Page 7 of 17301
Phone: Email: [email protected] Web: www.goserco.com General
 The customer will provide a single point of contact that will act as the project owner and who will be the primary individual to sign off on the project phases at completion
 All work under this statement of work will occur Monday-Friday between the hours of 8:00 am and 5:00 pm; no installations, configuration, moves, site visits, or other related work will be scheduled over weekends, evenings, or Goserco, Inc.-declared holidays, without mutual agreement in advance from the Goserco, Inc. project manager and the customer project manager  Goserco, Inc. and the customer will jointly create any project documentation where customer involvement is required. The customer must approve the final installation schedule and final versions of project documentation to ensure it coincides with all expectations
 Goserco, Inc. and the customer will jointly create any special requirements for defining “project acceptance” in writing, and with mutual agreement to such requirements, those requirements will become part of a written cutover plan (or installation checklist)
 “Project acceptance” (via a signed installation service ticket or other written acknowledgment) should follow (within 24 hours) completion of the written project plan, a successful support turnover call, and Goserco’s delivery to the customer of “as-built” system configuration documentation
Premises Work
 The customer will be responsible for all carpentry or mechanical work not explicitly detailed in this proposal  The customer location does not require the use of union labor  The customer assumes all responsibility for compliance with local and federal laws and regulations relating to recording telephone, radio, and other electronic or audio conversations, as well as other electronic communications (including visual) such as desktop screen recording, application usage tracking, etc.  Cabling or termination of telecom, Ethernet, or electrical supply wiring is not included in this SOW. Additional information follows in the section titled “Specific Technical and Other Provisions.”  Hours spent troubleshooting problems outside this SOW's project scope will be billed at $150 per hour (via remote access) or $225 per hour (on-site). The project managers will be contacted and will approve any additional charges before the execution of any work that could result in extra charges
Shipping Management and or Special Requirements
 In general, all shipments for this project will be via local delivery or “UPS Ground.”  Any expedited shipping charges that result from customer request or customer delay will be passed on to the customer at the actual cost
Deposits, Invoicing, and Scheduling
 Order Deposit—Unless other contractual arrangements or quoted payment terms exist (within this proposal package), whether governmental or private sector, a deposit equal to 50% of all hardware and software is due when the order is placed and required to begin implementation project management. The remaining 50% of the balance of all hardware and software and 100% of services are invoiced at project completion.  Motorola API licensing—If Motorola licensing is part of the system configuration, the licenses must be paid upfront.

The part description in the quote will be listed as "must be prepaid" or "due up front" to determine which part/s this applies to.
 Invoicing – Invoices for equipment and software (or for the remaining balance on any equipment and software) to be installed as part of this implementation will be generated when the equipment and software are delivered to the customer site(s).

Invoices for services will be generated after those services (based on either a specific project milestone invoicing schedule or at general “project acceptance”)
 Payment - All invoices are due within 30 days of the invoice date (NET 30), and the customer may take a 2% discount (of invoice total) for any invoice paid within ten (10) days of the invoice date (NET 10) Quote #SA013023 v1 Page 8 of 17302
Phone: Email: [email protected] Web: www.goserco.com  Postponement/Project Schedule Delay—If the customer postpones or delays the project schedule after ordering any equipment, the customer agrees to pay any balance due (less services not performed) within 30 days of the originally scheduled (mutually agreed-upon) installation date.
 Last-Minute Project Delay—If the project is canceled or postponed by the customer for reasons beyond Goserco, Inc.'s control within 14 days of the scheduled installation, the customer must pay 50% of hardware, software, and any AIS licensing fees within 30 days of the initially scheduled installation if they haven’t already done so. Additionally, the customer may be charged an additional fee of up to 10% of the total invoice.
 On-site Cancellation/Postponement Charges - If the installation is canceled or postponed for reasons beyond the control of Goserco, Inc., once a technician is on-site, the cost of taking the technician out of service at $150 per hour (for actual time out of service), and related travel expenses (at cost) will be passed on to the customer  On-site Project Delay - If the project is unreasonably delayed while a technician is on-site for reasons such as, but not limited to, access to appropriate buildings or specific areas within buildings, lack of access to, or unavailability of assigned or appropriate customer personnel, delay due to a third party, waiting, etc. the cost of the technician being out of service at $150 per hour (for actual time out of service), will be passed on to the customer Goserco, Inc. Team Responsibilities
Pilot System
 If a pilot system is required (for multi-site installations only), it will be coordinated through the project planning process Project Management
 The Goserco, Inc. project manager (or designated backup) will work with the customer for the project's life. He or she will manage each phase of the project, including shipping, installation, training, and all other contacts regarding this project  The Goserco, Inc. project manager will handle the escalation of problem-solving within Goserco, Inc. internal teams as well as contacts within the Customer organization
 The Goserco, Inc. project manager should be the first point of contact for any project issue  The Goserco, Inc. project manager will handle communication issues regarding equipment procurement and/or transportation within Goserco, Inc
 The Goserco, Inc. project manager will review all documentation  The Goserco, Inc. project manager will maintain a project schedule and task list Installation Services
 All services under this statement of work will occur between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, or on otherwise suitable days and times as mutually agreed to by the customer project manager and the Goserco, Inc. project manager
 All installation teams will consist of 1-2 Goserco, Inc. technicians  Installation and training are for Eventide NexLog recording equipment and client software as quoted/described  Each technician will bring appropriate tools to complete their assigned tasks  Any issues that may delay or prevent the completion of the installation will be escalated to the Goserco, Inc. project manager for resolution. Every effort will be made to overcome any issues while the technician is on-site  All work areas will be neat and free of recording system installation materials and packaging before leaving the site  Goserco, Inc. is not responsible for pre-existing network conditions that prevent regular operation or delay installation (i.e., network configuration, network viruses, domain restrictions, IP address assignments/changes, PBX configuration/changes, etc.

Quote #SA013023 v1 Page 9 of 17303
Phone: Email: [email protected] Web: www.goserco.com Training Services
 All services under this statement of work will occur between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, or on otherwise suitable days and times as mutually agreed to by the customer project manager and the Goserco, Inc. project manager
 The stated project scope dictates training content
 Training scheduling will be mutually agreed upon by the customer and Goserco, Inc. project manager. Although the customer is responsible for coordinating classroom facilities (where applicable), scheduling and attendance of appropriate participants, and production of any printed materials (from electronic documentation provided by Goserco, Inc.), the Goserco, Inc. project manager will assist in the organization and planning with the customer project manager.

Goserco, Inc. Contacts
 Project Manager: TBA
 Backup Project Manager: TBA
 Lead Technician: TBA
 Account Rep: TBA
 Other technicians and personnel, as assigned: Office 480-964-8911 Option 1 Customer Responsibilities
General
The responsibilities listed in this section are in addition to those responsibilities specified in any Goserco, Inc. quoted sales terms, and all services by the customer are to be provided at no charge to Goserco, Inc. Goserco, Inc.’s performance is predicated upon the following responsibilities being fulfilled by the customer Project Management
Before beginning any work in the project calendar or plan, the customer will designate a Project Manager to whom all Goserco, Inc. communications will be addressed and who has the authority to act for the customer within the terms of this agreement. The Customer’s project manager will be the focal point for the following activities:
 Serve as the communications interface between Goserco, Inc. and all Customer departments participating in this project.  Coordinate and ensure the provision of all required customer information (as needed for proper implementation) and delivery of requirements (hardware, technical support, and services) to perform this Statement of Work. Answers and information should be provided within three working days of Goserco, Inc.'s request unless the Customer and Goserco, Inc. mutually agree to an extended response time
 Assign personnel to the project who can be on-site during equipment delivery and installation for verification and acceptance.

Goserco, Inc. will coordinate the schedule with the Customer Project Manager  Help resolve and escalate project issues and problems within the customer staff, as needed.  Administer Project Change Control in conjunction with the Goserco, Inc. Project Manager  Receive, review, and maintain Goserco, Inc.-prepared documentation  Accept responsibility for the security of all equipment shipped to the Customer’s location(s)  Arrange for any security clearances required for all Goserco, Inc. personnel  Arrange for payment of deposits and invoices
Customer Contacts
Quote #SA013023 v1 Page 10 of 17304
Phone: Email: [email protected] Web: www.goserco.com  Project manager: TBA
 Customer telephony contact: TBA
 Customer 911 telephony contact: N/A
 Customer radio contact: TBA
 Customer I.T. servers/network contact: TBA
 Customer I.T. desktop contact: TBA
 Customer operations (site) Contact: TBA
Specific Technical Services and Other Provisions
Equipment-Environment
 Customer will ensure adequate UPS power and power distribution for all servers to be installed  Customer will ensure adequate rack mounting space and proper environmental control where equipment is to be installed - standard 19” 4-post rack rail hardware is typically supplied with new systems purchased from Goserco, Inc. However, in cases where the standard supplied rack rail hardware will not accommodate a proper installation, the customer will provide and install suitable rack shelving or other mounting hardware as may be required by local building/equipment installation codes  Each server must be located within Ethernet standard distances of the switch it connects to and has a minimum of two available ports for network access - one dedicated for network traffic (CTI connection, client connections, and CAS server upload) and one for IP recording capture (or spare)
Operating System and Anti-Virus Software
 For Windows-based systems only, Operating System Critical Updates are the responsibility of the customer for Microsoft Windows-based systems (Manufacturer-tested update levels will be provided by Goserco, Inc. regularly, as QA’d and released by the manufacturer – typically semi-monthly)
 Anti-virus software (and proper configuration thereof) for the server(s) is the customer's responsibility and is required. There may be mandatory file extension type exclusions for Windows-based servers (including any virtualized ones).

Equipment Access and Remote Access
 Customer will ensure access to any locked facilities (i.e., equipment rooms) to prevent a technician from experiencing any delays on-site while attempting to access an installation location  The customer will provide uninterrupted remote access to all Goserco, Inc.-installed servers (and potentially relevant clients) during any period in which Goserco, Inc. delivers installation or configuration services, technical support, or maintenance/extended warranty services
Networking, Clients, and Desktop Installations
 All server systems will require network connectivity with static IP addresses, valid subnet, gateway, and DNS addresses, as well as an NTP
 Network administrative configuration of the recording servers is the responsibility of the customer – Note: there may be specific network environment requirements for the system(s), and it is advised that the customer checks with Goserco, Inc. before implementation of configuration or changes – e.g., Audiolog servers are typically required to be joined to the domain in a separate OU with no policies pushed (including any servers that are virtualized), and a domain Audiolog administrative user account with local administrator privilege on the Audiolog is required for application services. While Eventide servers are Linux-based, there may be a specific configuration of network needed  Any new client user PC's must meet the minimum requirements listed in the system documentation CD Quote #SA013023 v1 Page 11 of 17305
Phone: Email: [email protected] Web: www.goserco.com  An appropriate customer network technician will be on-hand and available (on installation and testing days) to assist with installation and client software installation as needed, as well as produce client software load procedure documentation in conjunction with a Goserco, Inc. technician at the installation  All network configuration required to produce a successful implementation is the customer's responsibility and will be provided to Goserco, Inc. free of charge. Successful implementation includes both server connectivity and configuration of the client PC network. Additionally, it is the responsibility of the customer to provide and ensure LAN/WAN connectivity and configuration that will allow for proper client access from within or off-site, if applicable (including firewall configuration where necessary
 Customer will provide a list of client PCs, AD usernames, actual usernames, and a seating chart (to include desired channel- level security restrictions) if Goserco, Inc. is to perform any installation of client software and restrict access to the system on a per-user basis
Telephone/PBX, Radio System, and or IP Dispatch Console Integration and Requested Configuration Information  For an integrated recording of any telephone/PBX, digital radio, or IP dispatch console communications system, the customer will provide or otherwise arrange for the purchase, installation, and configuration of all telephone/PBX, digital radio, and or IP dispatch console hardware and software (including any required licensing that may be necessary to support recording in the customer environment). The customer will provide or otherwise arrange for the purchase, installation, and configuration of any related/required network infrastructure (such as switches, firewalls, communications circuits, etc.). The customer will provide or otherwise arrange for the purchase of all telephone/PBX, digital radio, and or IP dispatch console configuration, testing, and troubleshooting services, as well as any required network configuration (including SPAN ports if needed), testing, and troubleshooting necessary to establish or support proper recording connectivity and communications to the telephone/PBX, digital radio, and or IP dispatch consoles, and the customer network  The customer will provide a complete list of requested telephone/PBX, digital radio, and/or IP dispatch console information, including, but not limited to, hardware and software versions, IP addresses, protocols, etc., as well as details that may be needed to ensure a successful integration and proper recording, such as agents, extensions, device identifying information, channels, talk groups, and frequency IDs and/or names.

Wiring
Traditional Device Monitoring and Other Wiring Notes
 In general, Goserco, Inc. will provide a demarcation point (typically one or more 66 blocks) and cable connection from this demarcation point to the recorder(s). The customer is responsible for providing feed wiring for all audio sources to be recorded and cross-connect to the provided demarcation point
 For direct digital station tapping, the customer is responsible for providing feed wiring for recording any extension. This is typically accomplished (for supported handset models) by passing the cross-connect wiring from the designated PBX output pair through the provided recording demarcation point (punch without cut/termination) and onto the designated premise wiring/jack pair for the phone to be recorded. Goserco will re-cross connect existing phones so that they pass through the recording demark in cases where the customer can identify all phones to be recorded (e.g., produce a list of devices required to be recorded) and identify and mark existing extension punch-down locations for at least one side of the existing cross connects of phones to be recorded (PBX port pair, or premise wiring pair)  For analog recording (full-time or record-on-demand) of digital or VoIP phones via logger patch, analog feed wiring in the form of a CAT5 cable home run from within 5’ of the telephone (terminated as an RJ11) to recorder demarcation block (non- terminated) is to be provided to Goserco, Inc. at no charge for each phone to be recorded. Goserco, Inc. will typically offer and install the required analog logger patches – note: a standard 110V AC power outlet within 5’ of the phone is also required  Intrado/Positron: For the analog recording of LIFELINE100 and VIPER systems, CCB/SONIC analog feed wiring for position audio and E911 CAMA trunks (if applicable) will be provided to Goserco, Inc., at no charge. If ANI/ALI integration is included, a standard DB9M serial connector (providing standard CDR from the Viper system) is required and will be provided to Goserco, Quote #SA013023 v1 Page 12 of 17306
Phone: Email: [email protected] Web: www.goserco.com Inc., at no charge.
 Airbus/Cassidian: For the analog recording of VESTA and systems, ACU/SAM analog feed wiring for position audio and E911 CAMA trunks (if applicable) will be provided to Goserco, Inc. at no charge. If ANI/ALI integration is included, a standard DB9M serial connector (providing the ANI/ALI CAD spill) is required and will be provided to Goserco, Inc. at no charge.  For analog recording of radio, the customer is responsible for providing feed wiring that provides combined transmit/receive audio for any channel, frequency, or console to be recorded to Goserco, Inc. at no charge  Signal strength (when audio is present) for analog VOX recording is typically optimal for recording in a range of -10dBm to 0dBm
Pricing
Pricing Per Quotation
Pricing for the services listed in this statement of work is "a fixed amount, complete package." APPENDIX A - Deliverable Guidelines
Status Reports
Purpose: The Goserco, Inc. project manager will typically provide weekly project plans or status reports via e-mail, advising the customer project team of the progress and status of Goserco, Inc.-related activities. The report will outline and describe the status of tasks worked on during that period and document significant accomplishments, milestones, and problems identified.

Content: The report may consist of the following, as appropriate for the project:
 A regularly updated project schedule, noting key events, planned travel, and training schedules  Activities performed during the week/month
 Activities planned for the next week/month
 Issues or concerns about activities which occurred in the previous week/month  Recommendations relating to problems or issues
 Any other items that Goserco, Inc. reasonably anticipates may affect the schedule or otherwise materially impact the project  Billing information if needed
 Project change control summary (See "Appendix B. Project Change Control Procedures" in Appendix B for details.) Installation Checklist/Cutover Plan (if applicable)
Purpose: An installation checklist/cutover plan document will provide a detailed plan for cutover and contingency planning and or back- out procedures for the installation services. The installation checklist/cutover plan document will also give a brief outline/timeline of expected activities for on-site time and will require customer approval before installation. The combination of a completed customer- approved installation checklist and a completed service ticket by the installing technician will be presented to the customer for signature, and the customer's signature will constitute project acceptance. Minor exceptions, deviations, and other changes noted in the installation checklist shall not delay project acceptance if follow-up support or resolution has been initiated and communicated in writing. Such deviations do not materially impact the primary use and functions of the deployed system(s).

Copies of All System Software and Documentation
A copy of all system software and documentation will be provided for each site. Documentation is usually offered on CD or DVD in PDF format. Customers are responsible for the safekeeping of software and documentation.

Quote #SA013023 v1 Page 13 of 17307
Phone: Email: [email protected] Web: www.goserco.com Other Project Documentation
Other project documentation will be delivered as deemed beneficial to the project. This may include technical documentation, project planning documentation, and documentation of specific site-specific configuration details.

Administrator and End-User Training
System administrator and end-user training sessions will be scheduled and provided as the project's scope dictates. Before the training, a training plan that details the training content, formats, and relevant audience(s) may be provided.

APPENDIX B - Project Change Control
Procedures
The following provides a detailed process to follow if a change to the scope or directly from the Customer to this Statement of Work is required:

A Project Change Request (PCR) will be the vehicle for communicating change (to be completed by Goserco, Inc. at the customer or Goserco, Inc. request)
 The Project Change Request must describe the rationale for the change and the effect the change will have on the project  The Customer and Goserco, Inc. Project Managers will review the proposed change and approve it or revise it as required.

Goserco, Inc. will specify any charges for such a change. If the Customer Project Manager authorizes the change in writing, this constitutes approval for the change charge(s). Goserco, Inc. will invoice the Customer for any such charges. The Customer will be responsible for the effect that the change will have on price, schedule, and other terms and conditions of the Agreement  The Customer and Goserco, Inc. must sign a written Project Change Request to authorize the implementation of the changes APPENDIX C – Legal Agreements
Invoices and Payment
Unless otherwise specified in a Sales or Services Agreement or other contract, you agree to pay Goserco, Inc. the Purchase Price for Products and/or Services and the license fee(s) for Licensed Software, less any deposit paid previously, within thirty (30) days of the delivery of any Products or Licensed Software and/or the provision of any Service. You also agree to pay Goserco, Inc. amounts equal to any applicable sales, use, property, value-added, or any other taxes, except income tax, resulting from any transaction under this Agreement or any Sales or Services Agreements. Any applicable tax will be based on those taxes imposed by the taxing authorities in the jurisdiction to which you request the Products or Licensed Software delivered or in which Services are performed. Unless otherwise agreed and indicated on documentation provided by Goserco, Inc. to you, such as an invoice or otherwise provided herein, you will pay all shipping costs for Equipment, Products, or Licensed Software you purchase from Goserco, Inc. If you dispute any amount on an invoice, you must provide written notification of the dispute to Goserco, Inc. within ten (10) days after receiving the disputed invoice.

Goserco, Inc. agrees to provide supporting documentation concerning any disputed amount or invoice within ten (10) days after written notification of the dispute to Goserco, Inc. Both parties agree to use their best efforts to resolve such dispute within thirty (30) days after you provide written notification of the dispute. You shall have no obligation during the thirty (30) day period specified above to pay any amount you reasonably dispute. Still, you agree to pay the undisputed portion of the invoice.

Shipping; Risk of Loss
All risk of loss or damage to the Products shall be the responsibility of the party upon whose premises the Products are located at the Quote #SA013023 v1 Page 14 of 17308
Phone: Email: [email protected] Web: www.goserco.com time of such loss or damage. If the loss or damage occurs during shipping or delivery, the party in charge of arranging for such shipping or delivery shall bear the responsibility for the loss or damage. You agree, upon delivery of Equipment or Products, and before the transfer of title and/or license rights to you, to insure such Equipment or Products with a conventional commercial insurance policy sufficient to protect Goserco, Inc.’s interest in such Equipment or Products and to provide Goserco, Inc. evidence of such insurance upon its reasonable request.

Non-Solicitation
Each party recognizes that the other party’s employees are critical to the business operations of the other party. For the term of this Agreement and six (6) months after its termination, each party agrees that it and any parent company, subsidiary, partner, limited partner, joint venture, or any entity related in any manner to it by common ownership (“Related Entities”), will not employ, hire, or compensate in any manner or capacity, including as an employee or independent contractor (“Employ”) any employee of the other party that it was introduced to by, and who was directly connected with, such party’s performance under this agreement. Each party further agrees not to employ any former employee of the other party unless the employer-employee relationship has been terminated for not less than one hundred eighty (180) days. In the event of a breach of this provision by a party or any Related Entities, such party shall be liable to the other party for the principal sum of Twenty-Five Thousand and No/100 Dollars ($25,000.00) as liquidated damages, and not as a penalty for said breach.

Confidentiality
All documentation and information that are either designated as confidential or proprietary or would reasonably be considered to be confidential or proprietary, including without limitation, drawings, listings, techniques, algorithms, processes and technical and marketing information, business data, and employee information which are transferred between the parties in connection with this agreement ("Proprietary Information") (other than documentation and information intended for general distribution to third parties) shall be held in strict confidence by the parties. They shall not be disclosed or used in any fashion other than according to the terms of this agreement without the other party's prior written consent. Each party’s proprietary information and all other items related to that, including, without limitation, programs, methods of processing, specific design and structure of individual programs and their interaction, and the unique programming techniques employed therein, and all enhancements, modifications, updates, and derivative works thereof are and shall remain the sole and exclusive property of such party and shall not be sold, revealed, used, disclosed, transmitted or otherwise communicated, directly or indirectly, by the other party except as expressly provided for in this Agreement.

Each party agrees to protect the others' proprietary Information with the same standard of care and procedures that it uses to protect its own trade secrets and Proprietary Information of a confidential nature.

Force Majeure
Neither party shall be deemed to be in default or to have breached any provision of this Agreement as a result of any delay, failure in performance, or interruption of service resulting directly or indirectly from acts due to events of nature, acts of civil or military authorities, civil disturbances, wars, strikes or other labor disputes, fires, transportation contingencies, laws, regulations, acts or orders of any government or agency or officials thereof, other catastrophes or any other similar occurrences beyond such party's reasonable control. In every case, the delay or failure in performance or service interruption must be without fault or negligence of the party claiming excusable delay. The party claiming excusable delay must promptly notify the other party. Performance time under this Agreement shall be considered extended for some time equivalent to the time lost because of any delay, which is excusable under this paragraph, provided, however, that if any such delay continues for more than sixty (60) days, the party not claiming excusable delay shall have the option of terminating the order or service upon written notice to the party claiming excusable delay.

Quote #SA013023 v1 Page 15 of 17309
Phone: Email: [email protected] Web: www.goserco.com Quote #SA013023 v1 Page 16 of 17310
Phone: Email: [email protected] Web: www.goserco.com APPENDIX D - Signatures
Garden Grove Police Department
Communications Recording Solution Upgrade or Implementation Document prepared for signature on September 09, 2025
We, the undersigned representatives of Garden Grove Police Department and Goserco, Inc. have read and understand this statement of work and the details contained herein. We agree to this Statement of Work as attached, the services to be provided as detailed in project scope detail, as well as the terms, conditions, specific responsibilities, provisions, and appendices:

Garden Grove Police Department Goserco, Inc.

Signature of authorized customer representative Signature of authorized Goserco, Inc. representative Printed Name Printed Name
Title Title
Date: (MM/DD/YYYY) Date: (MM/DD/YYYY)
Quote #SA013023 v1 Page 17 of 17311

V 23.5.12 www.Goserco.com 1
For technical support: https://secure.goserco.com/support , [email protected] or 480-964-8911 (follow prompts for Service/Technical Support 7165 East University Drive
Suite 180
Mesa, AZ 85207
480.964.8911
Extended Warranty Plan - Service Level Agreement
Type: Voice Logging Recorder System
Plan: GOLD (M-F 8a-5p)
Goserco, Inc. offers the following Service Level Agreement for extended warranty protection for, and covered services performed on, the listed equipment* installed at the Garden Grove Police Department (“Customer”). All parties agree to abide by the terms specified by this SLA.

TERM:

Coverage under this SLA begins at 12:01 am TBD based on system acceptance date and terminates at 11:59 pm 4 years later.

PROVIDED SERVICES:

1. SERVICE REQUESTS: Requests for technical support or service may be submitted to Goserco via:
a. INTERNET: The Goserco technical support portal at https://secure.goserco.com/support b. EMAIL: The Goserco technical support email at [email protected] c. TELEPHONE: The Goserco service desk at 480-964-8911 (follow the prompts for technical support)

2. RESPONSE TO SERVICE REQUESTS: Response to service requests received through the methods above have a guaranteed initial response time as listed below. The initial response may be via the telephone with the Customer or remote access to determine the type and severity of the service request so that the appropriate response can be coordinated:
a. STANDARD: M-F 8 am-5 pm MST (excluding Goserco recognized holidays):
i. Initial response within 2 hours of receipt of the service request. b. AFTER-HOURS: 24 hours a day, 7 days a week, 365 days a year, outside of Standard business hours:
i. Response to a fter-hours EMERGENCY service requests is NOT covered under this SLA and is billable at the current after-hours service rate.
ii. Initial response according to the service request method and type of request:

1. After-hours EMERGENCY requests must be made via the telephone by leaving a voice mail for the on-call technical support personnel by following the specific ‘on-call’ prompts on the Goserco technical support desk number.
a. A problem is considered an emergency if two or more channels are not recording. b. Initial response within 4 hours of receipt of the service request.

2. After-hours NON-EMERGENCY service requests may be submitted via the Internet, email, or by leaving a voice mail at the Goserco service desk at no additional charge. a. Initial response on the next business day during Standard business hours.

3. RESOLUTION OF SERVICE REQUESTS: Service requests will be troubleshot and resolved via:
a. TELEPHONE: Simple issues may be resolved by assisting the Customer over the phone to resolve the matter. b. REMOTE ACCESS: The primary method of resolution is by the technician utilizing remote access means to access and work on the covered system directly.
c. ON-SITE: If troubleshooting efforts via the means above indicate an on -site response is required, it will be scheduled accordingly unless determined to be an emergency. i. Emergency on -site response is typically by the end of the next business day and is considered necessary when two or more channels of the covered system are not recording. ii. If any failure to record is determined to be due to a problem listed in Excluded Services, travel and on-site time charges will be incurred at the applicable hourly rates.

4. PARTS: All parts originally installed by Goserco as part of the covered system are covered at 100%. a. Only two DVD-RAM drives (if installed in the system) per SLA year are covered. i. Additional drives will be replaced at actual cost, with no labor charge. b. Coverage for parts is conting ent upon specific environmental and other requirements be ing met (see Terms and Conditions).

5. UPDATES: Manufacturer recommended or required recording application updates (service packs, hotfixes, etc.). In general, recording application updates will be performed via re mote access. If updates require upgrading clients , this service may be performed on-site at the technician’s discretion. 312

V 23.5.12 www.Goserco.com 2
For technical support: https://secure.goserco.com/support , [email protected] or 480-964-8911 (follow prompts for Service/Technical Support 7165 East University Drive
Suite 180
Mesa, AZ 85207
480.964.8911
Extended Warranty Plan - Service Level Agreement
Type: Voice Logging Recorder System
Plan: GOLD (M-F 8a-5p)
a. Systems sold at or upgraded to a level that requires software subscriptions from the manufacturer will only be updated for as long as the Customer continues to pay for the required software subscriptions. Said software subscriptions are normally included in the cost of this EWP SLA and will be included on the covered equipment list*.
b. In the event a manufacturer releases a no -cost version upgrade of recording application software, such upgrades will be delivered or performed with no labor charge (excluding shipping and handling for upgrade media if required).

6. TRAINING: As needed, new employee and annual refresher recording system training are provided. a. Training will be conducted via remote access.
b. This is in addition to the training sessions provided during the initial system acceptance period. c. Prior coordination and scheduling are required.

7. This SLA provides coverage for the listed system only. Peripherals (i.e.: reproducer workstations, label printers, UPS equipment, etc.) are not covered unless specified and agreed upon by both parties, and specifically listed on the equipment list*.

TERMS AND CONDITIONS:

1. Unless agreed upon by both parties prior to the Term beginning date, this SLA is to be paid in full by the Customer on or before the Term start date.

2. All requests for technical support or service must include direct call-back contact information. The Customer must indicate, in writing, the person(s) authorized to call for service, and the person(s) authorized to receive administrative system passwords, if such security is desired. Failure to provide and keep current an authorized contact list indicates the Customer agrees and authorizes that any calling party from their organization may receive such services or information.

3. The covered system must be always connected to appropriate power from an Uninterruptible Power Supply (UPS).

Absence of, or lack of appropriate maintenance to, the appropriate UPS power will void coverage of the system.

4. Remote access to the covered system is required. This can be via dial-up, or the Internet (VPN or web service). While it is not required that remote access is available 100% of the time (although this is recommended), emergency responses may require immediate remote access to the system for proper diagnostics and verification of system status. a. Goserco is not responsible for any delay due to a holdup in the Customer establishing remote access to the system. The Customer is responsible for providing all remote access site-specific details and any special remote access client software (when required).
b. In the event remote access is only granted on a case-by-case, or temporary basis, the Customer is responsible for establishing the availability of the remote access (connecting phone line, enabling remote access, etc.). c. Should the Customer permanently remove remote access during the term of this SLA , Goserco may immediately move the Customer to the most similar ‘on-site only’ EWP and bill the Customer the pro-rated amount for that SLA increase.

5. Customer is responsible for maintaining equipment in an adequately-cooled and relatively dust-free environment.

6. Customer is responsible for providing the services of relevant I.T. personnel that may be required during repairs, updates, troubleshooting, etc. in a timely manner.

7. For any on-site services, the Customer is responsible to ensure the Goserco technicians have appropriate and timely access to the job site for the duration of the site visit.

EXCLUDED SERVICES:

1. Connection or repair of any telephone adapters (logger patches) and associated wiring, or feed source wiring.

313

V 23.5.12 www.Goserco.com 3
For technical support: https://secure.goserco.com/support , [email protected] or 480-964-8911 (follow prompts for Service/Technical Support 7165 East University Drive
Suite 180
Mesa, AZ 85207
480.964.8911
Extended Warranty Plan - Service Level Agreement
Type: Voice Logging Recorder System
Plan: GOLD (M-F 8a-5p)

2. Relocating any parts of the covered system, adding/removing components, system reconfiguration due to changes in the Customer equipment/environment, and/or installation of additional clients that require an on-site response.

3. Repairs due to a ny power problem or a cts of nature regardless of cause (I.E., vandalism, negligence, misuse, intentional or accidental damage, power surge, fire damage, water damage, lightning strikes, etc.). All service requests that require an on-site response due to any power problem, or an act of nature, will be billable at applicable rates. a. Additionally, any damage due to power problems or acts of nature voids the parts’ warranty protection.

4. Problems resulting from a ny unauthorized changes or modifications to the operating system, including any malicious acts from external sources including but not limited to viruses, spyware, hacking attempts, etc.

5. Any internal networking configuration, problems, or modifications that may affect the covered system (such as restrictive domain policies), or the ability of remote clients to connect properly to the covered system.

6. Windows Updates and virus protection. These are the responsibility of the Customer with Windows-based systems. a. Both require manufacturer approval (and specific exclusions in some cases) via Goserco, Inc. prior to application.

7. Hardware upgrades or release -level software version upgrades in system or application software, unless part of a current manufacturer paid subscription service.

LISTED EQUIPMENT*:

MAKE MODEL SERIAL NUMBER QTY COMMENTS
Eventide 740 DX TBD 1 32 channels
Synology NAS TBD 1

EXTENDED WARRANTY PRODUCTS:

ITEM COMMENTS PRICE QTY AMOUNT
CG-EWP-Gold Annual EWP: Remote & on-site; M-F 8a-5p . P&L incl. 4,102.73$ 4 16,410.92$ CG-EWP-Discount: Multi-Year EWP discount for pre-payment of a multi-year plan. 205.14$ 4 820.56$ EVENTIDE Maint: DXSUS Annual Software Update Subscription (DXSUS). 1,371.45$ 4 5,485.80$ TAX -$
TOTAL 22,717.28$

Goserco, Inc. Chris Nadeau Customer Name Garden Grove Police Department Authorized
Signature
Authorized
Signature

Today’s Date 09/08/25 Today’s Date

314
Item 346/2025
Final

City of Garden Grove

INTER-DEPARTMENT MEMORANDUM

To:

Lisa L. Kim From: Mayor Klopfenstein
Dept:

City Manager Dept: City Council
Date: 9/23/2025

Subject: Discussion on adopting a Proclamation recognizing October as Breast Cancer Awareness Month as requested by Mayor Klopfenstein.

Attached for City Council discussion is a draft Proclamation.

ATTACHMENT(S)

1. Proclamation

315
Proclamation
October as Breast Cancer Awareness Month
WHEREAS, Breast cancer is the most commonly diagnosed cancer among women in the United States and the second leading cause of cancer death among women, affecting hundreds of thousands of individuals and families each year;
WHEREAS, Recent data reveals breast cancer rates continue to rise for women under the age of 50 in Orange County;
WHEREAS, Awareness, early detection and access to treatment remain essential in reducing the risk and improving survi val rates for those affected by breast cancer;
WHEREAS, There are currently over 4 million breast cancer survivors in the United States, a testament to the power of medical progress and community support;
WHEREAS, During the month of October, communities across the nation come together to observe Breast Cancer Awareness month, a health campaign that aims to promote screenings and reduce the risk of the disease; WHEREAS, We encourage all individuals to talk with their healthcare providers about breast cancer risk factors, the importance of regular screenings, and ways to support loved ones facing a diagnosis;
WHEREAS, The City of Garden Grove stands with survivors, honors the memory of those lost, and supports continued efforts toward prevention, treatment, research, and ultimately, a cure.

NOW, THEREFORE, the Garden Grove City Council does hereby proclaim the month of October as Breast Cancer Awareness Month in the City of Garden Grove and encourages all to stand together for a future without breast cancer.

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