Garden Grove -Eventide Budgetary quote(not
final)
Quote #SA013023 v1
Prepared for
Garden Grove Police Department
We have prepared a quote for you
Prepared by
Shaun Andrews
,
Phone: Email: [email protected] Web: www.goserco.com Phone: Email: [email protected] Web: www.goserco.com Tuesday, September 09, 2025
Garden Grove Police Department
Cristina Orozco
11301 Acacia Pkwy
Garden Grove, CA 92840
[email protected]
Dear Cristina ,
Thank you for Goserco the opportunity to provide and Eventide budgetary quote. The quote attached, includes the following features:
Vesta 911 position recording
Spillman Flex CAD integration
Analog recording for radio and backup Vesta
ANI/ALI data population
Network Attached Storage for long term archiving(Aka NAS) Shaun Andrews
Sales Account Manager
Goserco HQ
Quote #SA013023 v1 Page 2 of 17
Phone: Email: [email protected] Web: www.goserco.com Eventide NexLog Hardware Price Qty Ext. Price
CE-NexLog740DX Standard NexLog 740 DX-Series: 2x1TB Fixed s/w-RAID1=1TB storage $6,912.00 1 $6,912.00 CE-DX701 Integrated 7" Color LCD Touch Screen Display for NexLog 740 DX- Series
$1,260.00 1 $1,260.00
CE-DX742 Upgrade NexLog740 DX-Series (at time of order) to 32GB DRAM $288.00 1 $288.00 Internal Storage Options
CE-DX705-1SSD SSD Option - Upgrade NexLog 740 DX-Series (at time of order) 2x2TB HotSwap MegaRAID1=2TB storage
$2,840.40 1 $2,840.40
Rack Slide Options
CE-324430 Rack Mount Slides - 24" 4 Post, 3U (for NexLog 740DX) Rack Mount Slides - 24" 4 Post, 3U (for NexLog 740DX)
$259.20 1 $259.20
Backup 911 Vesta recording and radio-Up to 24 resources to be recorded but 19 planned
CE-DXANA24 24-Channel Analog PCIe (PCI Express) Card, 24 Ch. Licenses $5,220.00 1 $5,220.00 CE-264242-003 9 ft. Cable for Analog or Digital PBX card $66.24 1 $66.24
CA-NAS-
RMNAS8TB
Rackmount RS422+ NAS, 8TB Usable Storage, 1U w/ 4x4TB SATA HDD (RAID5 + Hot Spare), and Rail Kit
$1,900.00 1 $1,900.00
Subtotal: $18,745.84
NexLog Software licensing Price Qty Ext. Price
New Section
CE-DX912 Motorola VESTA NG911 Call Recording Bundle (Voice, Metadata and SMS)
$7,848.00 1 $7,848.00
CE-271109 Eventide SSL Enabler option
Eventide SSL Enabler option
$0.00 1 $0.00
CE-271083 8 pack MediaWorks DX (web) concurrent license $784.80 1 $784.80 CE-271146 Enhanced Active Directory Integration - No Support $0.00 1 $0.00 CE-271111 Eventide MP3 option for MediaWorks DX $151.20 1 $151.20 CE-271052 Internal IP Recorder with First 8 G.711 Channels $3,024.00 1 $3,024.00 Quote #SA013023 v1 Page 3 of 17
Phone: Email: [email protected] Web: www.goserco.com NexLog Software licensing Price Qty Ext. Price
CE-209292 Motorola Spillman CAD Integration $3,456.00 1 $3,456.00 Subtotal: $15,264.00
Professional Services Price Qty Ext. Price
CG-SVC-
Implementation
Pkg
Comprehensive installation package: includes all project management, installation, configuration, and testing, all travel time and expenses, and 1st year support (M-F 8am-5pm)
Comprehensive installation package: includes all project management, installation, configuration, and testing, all travel time and expenses, and 1st year support (M-F 8am-5pm)
$7,600.00 1 $7,600.00
Subtotal: $7,600.00
EWP and Software Subscription Price Qty Ext. Price
CG-EWP-Gold Annual Extended Warranty Plan - GOLD: Remote & on-site; M-F 8am- 5pm (except observed holidays). Parts & labor included. Full terms and conditions are available in the Goserco EWP Service Level Agreement.
$4,102.73 1 $4,102.73
CE-DXSUS-12MO Software Update Subscription (DXSUS) for complete DX-Series recording Solution, DX-Series Virtual Recording Solution and DX- Series Smart Gateway. Continuous DXSUS subscription is required for access to versions and updates. Price is per 12-Month period $1,371.45 1 $1,371.45
Subtotal: $5,474.18
Quote #SA013023 v1 Page 4 of 17
Phone: Email: [email protected] Web: www.goserco.com Garden Grove -Eventide Budgetary quote(not final)
Quote Information: Prepared for: Prepared by:
Quote #: SA013023 Garden Grove Police Department
11301 Acacia Pkwy
Garden Grove, CA 92840
Cristina Orozco
[email protected]
Goserco HQ
Shaun Andrews
480-964-8911 x 5117
Fax 480-964-8912
[email protected]
Version: 1
Delivery Date: 09/09/2025
Expiration Date: 09/30/2025
Quote Summary Amount
Eventide NexLog Hardware $18,745.84
NexLog Software licensing $15,264.00
Professional Services $7,600.00
EWP and Software Subscription $5,474.18
Subtotal $47,084.02
Estimated Tax $1,452.80
Total $48,536.82
Taxes, shipping, handling and other fees may apply. We reserve the right to cancel orders arising from pricing or other errors.
Quote #SA013023 v1 Page 5 of 17
Phone: Email: [email protected] Web: www.goserco.com Project Scope Detail
Comprehensive installation package: includes all project management, installation, configuration, and testing, all travel time and expenses, and 1st year support (M-F 8am-5pm) Project Scope Detail
Pre-installation build, configuration, and ground shipping to site Remote project management, planning, and documentation On-site system installation, configuration, and recording testing during business hours Deployment of search/playback/export client environment Configuration of network archival to customer-furnished network-attached storage Configuration of access security per customer-furnished information Configuration of NTP time synchronization, and system e-mail notifications End-user system administrator and supervisor client training All travel time and expenses included
1st year on-site warranty repair service, with unlimited remote support to M-F 8am-5pm Quote #SA013023 v1 Page 6 of 17
Phone: Email: [email protected] Web: www.goserco.com Statement of Work-New
Garden Grove Police Department
Communications Recording Solution Upgrade or Implementation Prepared for: Garden Grove Police Department (“the customer”) Prepared by: Goserco, Inc. (“Goserco”)
Project: Communications Recording Solution (Upgrade or Implementation) Statement of Work (SOW) and Statement of Purpose
Goserco, Inc. is pleased to submit this statement of work for services to deliver the applicable installation, configuration, testing, training, and relevant project management for a new or upgraded communications recording solution. This document outlines Goserco, Inc.'s services and those expected to be provided by the customer or its relevant vendors when planning and implementing this project.
It may also describe specific services to be customized to your environment. Specifically, this SOW is only for the applicable installation, configuration, testing, training, and relevant project management for a communications recording solution.
In the event of overlap, any specific terms and conditions agreed to by Goserco by another device (contract, RFP response, or other written agreement) shall take precedence over this statement of work. With authorized signatures by both parties and in the absence of such an outside agreement, the terms and conditions specified in this statement of work shall apply and constitute agreement to such terms and conditions by both parties.
Changes to this Statement of Work will be processed following the procedures described in "Appendix B. Project Change Control Procedure." Both parties must approve and accept a Change Authorization to initiate scope changes under this agreement. The investigation and the implementation of changes may result in modifications to any aspect of the project schedule, pricing/invoiced charges, and/or other terms of this agreement. Without signatures of acceptance, specific pricing (if any) in this Statement of Work expires 60 days following the date of its preparation.
Project Scope
The scope—the customized and detailed list of specific items that define what will be considered “in-scope” for this project—is written in a separate section titled “Project Scope Detail.” The Project Scope Detail is considered part of this statement of work.
Assumptions
Quote #SA013023 v1 Page 7 of 17
Phone: Email: [email protected] Web: www.goserco.com General
The customer will provide a single point of contact that will act as the project owner and who will be the primary individual to sign off on the project phases at completion
All work under this statement of work will occur Monday-Friday between the hours of 8:00 am and 5:00 pm; no installations, configuration, moves, site visits, or other related work will be scheduled over weekends, evenings, or Goserco, Inc.-declared holidays, without mutual agreement in advance from the Goserco, Inc. project manager and the customer project manager Goserco, Inc. and the customer will jointly create any project documentation where customer involvement is required. The customer must approve the final installation schedule and final versions of project documentation to ensure it coincides with all expectations
Goserco, Inc. and the customer will jointly create any special requirements for defining “project acceptance” in writing, and with mutual agreement to such requirements, those requirements will become part of a written cutover plan (or installation checklist)
“Project acceptance” (via a signed installation service ticket or other written acknowledgment) should follow (within 24 hours) completion of the written project plan, a successful support turnover call, and Goserco’s delivery to the customer of “as-built” system configuration documentation
Premises Work
The customer will be responsible for all carpentry or mechanical work not explicitly detailed in this proposal The customer location does not require the use of union labor The customer assumes all responsibility for compliance with local and federal laws and regulations relating to recording telephone, radio, and other electronic or audio conversations, as well as other electronic communications (including visual) such as desktop screen recording, application usage tracking, etc. Cabling or termination of telecom, Ethernet, or electrical supply wiring is not included in this SOW. Additional information follows in the section titled “Specific Technical and Other Provisions.” Hours spent troubleshooting problems outside this SOW's project scope will be billed at $150 per hour (via remote access) or $225 per hour (on-site). The project managers will be contacted and will approve any additional charges before the execution of any work that could result in extra charges
Shipping Management and or Special Requirements
In general, all shipments for this project will be via local delivery or “UPS Ground.” Any expedited shipping charges that result from customer request or customer delay will be passed on to the customer at the actual cost
Deposits, Invoicing, and Scheduling
Order Deposit—Unless other contractual arrangements or quoted payment terms exist (within this proposal package), whether governmental or private sector, a deposit equal to 50% of all hardware and software is due when the order is placed and required to begin implementation project management. The remaining 50% of the balance of all hardware and software and 100% of services are invoiced at project completion. Motorola API licensing—If Motorola licensing is part of the system configuration, the licenses must be paid upfront.
The part description in the quote will be listed as "must be prepaid" or "due up front" to determine which part/s this applies to.
Invoicing – Invoices for equipment and software (or for the remaining balance on any equipment and software) to be installed as part of this implementation will be generated when the equipment and software are delivered to the customer site(s).
Invoices for services will be generated after those services (based on either a specific project milestone invoicing schedule or at general “project acceptance”)
Payment - All invoices are due within 30 days of the invoice date (NET 30), and the customer may take a 2% discount (of invoice total) for any invoice paid within ten (10) days of the invoice date (NET 10) Quote #SA013023 v1 Page 8 of 17
Phone: Email: [email protected] Web: www.goserco.com Postponement/Project Schedule Delay—If the customer postpones or delays the project schedule after ordering any equipment, the customer agrees to pay any balance due (less services not performed) within 30 days of the originally scheduled (mutually agreed-upon) installation date.
Last-Minute Project Delay—If the project is canceled or postponed by the customer for reasons beyond Goserco, Inc.'s control within 14 days of the scheduled installation, the customer must pay 50% of hardware, software, and any AIS licensing fees within 30 days of the initially scheduled installation if they haven’t already done so. Additionally, the customer may be charged an additional fee of up to 10% of the total invoice.
On-site Cancellation/Postponement Charges - If the installation is canceled or postponed for reasons beyond the control of Goserco, Inc., once a technician is on-site, the cost of taking the technician out of service at $150 per hour (for actual time out of service), and related travel expenses (at cost) will be passed on to the customer On-site Project Delay - If the project is unreasonably delayed while a technician is on-site for reasons such as, but not limited to, access to appropriate buildings or specific areas within buildings, lack of access to, or unavailability of assigned or appropriate customer personnel, delay due to a third party, waiting, etc. the cost of the technician being out of service at $150 per hour (for actual time out of service), will be passed on to the customer Goserco, Inc. Team Responsibilities
Pilot System
If a pilot system is required (for multi-site installations only), it will be coordinated through the project planning process Project Management
The Goserco, Inc. project manager (or designated backup) will work with the customer for the project's life. He or she will manage each phase of the project, including shipping, installation, training, and all other contacts regarding this project The Goserco, Inc. project manager will handle the escalation of problem-solving within Goserco, Inc. internal teams as well as contacts within the Customer organization
The Goserco, Inc. project manager should be the first point of contact for any project issue The Goserco, Inc. project manager will handle communication issues regarding equipment procurement and/or transportation within Goserco, Inc
The Goserco, Inc. project manager will review all documentation The Goserco, Inc. project manager will maintain a project schedule and task list Installation Services
All services under this statement of work will occur between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, or on otherwise suitable days and times as mutually agreed to by the customer project manager and the Goserco, Inc. project manager
All installation teams will consist of 1-2 Goserco, Inc. technicians Installation and training are for Eventide NexLog recording equipment and client software as quoted/described Each technician will bring appropriate tools to complete their assigned tasks Any issues that may delay or prevent the completion of the installation will be escalated to the Goserco, Inc. project manager for resolution. Every effort will be made to overcome any issues while the technician is on-site All work areas will be neat and free of recording system installation materials and packaging before leaving the site Goserco, Inc. is not responsible for pre-existing network conditions that prevent regular operation or delay installation (i.e., network configuration, network viruses, domain restrictions, IP address assignments/changes, PBX configuration/changes, etc.
Quote #SA013023 v1 Page 9 of 17
Phone: Email: [email protected] Web: www.goserco.com Training Services
All services under this statement of work will occur between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, or on otherwise suitable days and times as mutually agreed to by the customer project manager and the Goserco, Inc. project manager
The stated project scope dictates training content
Training scheduling will be mutually agreed upon by the customer and Goserco, Inc. project manager. Although the customer is responsible for coordinating classroom facilities (where applicable), scheduling and attendance of appropriate participants, and production of any printed materials (from electronic documentation provided by Goserco, Inc.), the Goserco, Inc. project manager will assist in the organization and planning with the customer project manager.
Goserco, Inc. Contacts
Project Manager: TBA
Backup Project Manager: TBA
Lead Technician: TBA
Account Rep: TBA
Other technicians and personnel, as assigned: Office 480-964-8911 Option 1 Customer Responsibilities
General
The responsibilities listed in this section are in addition to those responsibilities specified in any Goserco, Inc. quoted sales terms, and all services by the customer are to be provided at no charge to Goserco, Inc. Goserco, Inc.’s performance is predicated upon the following responsibilities being fulfilled by the customer Project Management
Before beginning any work in the project calendar or plan, the customer will designate a Project Manager to whom all Goserco, Inc. communications will be addressed and who has the authority to act for the customer within the terms of this agreement. The Customer’s project manager will be the focal point for the following activities:
Serve as the communications interface between Goserco, Inc. and all Customer departments participating in this project. Coordinate and ensure the provision of all required customer information (as needed for proper implementation) and delivery of requirements (hardware, technical support, and services) to perform this Statement of Work. Answers and information should be provided within three working days of Goserco, Inc.'s request unless the Customer and Goserco, Inc. mutually agree to an extended response time
Assign personnel to the project who can be on-site during equipment delivery and installation for verification and acceptance.
Goserco, Inc. will coordinate the schedule with the Customer Project Manager Help resolve and escalate project issues and problems within the customer staff, as needed. Administer Project Change Control in conjunction with the Goserco, Inc. Project Manager Receive, review, and maintain Goserco, Inc.-prepared documentation Accept responsibility for the security of all equipment shipped to the Customer’s location(s) Arrange for any security clearances required for all Goserco, Inc. personnel Arrange for payment of deposits and invoices
Customer Contacts
Quote #SA013023 v1 Page 10 of 17
Phone: Email: [email protected] Web: www.goserco.com Project manager: TBA
Customer telephony contact: TBA
Customer 911 telephony contact: N/A
Customer radio contact: TBA
Customer I.T. servers/network contact: TBA
Customer I.T. desktop contact: TBA
Customer operations (site) Contact: TBA
Specific Technical Services and Other Provisions
Equipment-Environment
Customer will ensure adequate UPS power and power distribution for all servers to be installed Customer will ensure adequate rack mounting space and proper environmental control where equipment is to be installed - standard 19” 4-post rack rail hardware is typically supplied with new systems purchased from Goserco, Inc. However, in cases where the standard supplied rack rail hardware will not accommodate a proper installation, the customer will provide and install suitable rack shelving or other mounting hardware as may be required by local building/equipment installation codes Each server must be located within Ethernet standard distances of the switch it connects to and has a minimum of two available ports for network access - one dedicated for network traffic (CTI connection, client connections, and CAS server upload) and one for IP recording capture (or spare)
Operating System and Anti-Virus Software
For Windows-based systems only, Operating System Critical Updates are the responsibility of the customer for Microsoft Windows-based systems (Manufacturer-tested update levels will be provided by Goserco, Inc. regularly, as QA’d and released by the manufacturer – typically semi-monthly)
Anti-virus software (and proper configuration thereof) for the server(s) is the customer's responsibility and is required. There may be mandatory file extension type exclusions for Windows-based servers (including any virtualized ones).
Equipment Access and Remote Access
Customer will ensure access to any locked facilities (i.e., equipment rooms) to prevent a technician from experiencing any delays on-site while attempting to access an installation location The customer will provide uninterrupted remote access to all Goserco, Inc.-installed servers (and potentially relevant clients) during any period in which Goserco, Inc. delivers installation or configuration services, technical support, or maintenance/extended warranty services
Networking, Clients, and Desktop Installations
All server systems will require network connectivity with static IP addresses, valid subnet, gateway, and DNS addresses, as well as an NTP
Network administrative configuration of the recording servers is the responsibility of the customer – Note: there may be specific network environment requirements for the system(s), and it is advised that the customer checks with Goserco, Inc. before implementation of configuration or changes – e.g., Audiolog servers are typically required to be joined to the domain in a separate OU with no policies pushed (including any servers that are virtualized), and a domain Audiolog administrative user account with local administrator privilege on the Audiolog is required for application services. While Eventide servers are Linux-based, there may be a specific configuration of network needed Any new client user PC's must meet the minimum requirements listed in the system documentation CD Quote #SA013023 v1 Page 11 of 17
Phone: Email: [email protected] Web: www.goserco.com An appropriate customer network technician will be on-hand and available (on installation and testing days) to assist with installation and client software installation as needed, as well as produce client software load procedure documentation in conjunction with a Goserco, Inc. technician at the installation All network configuration required to produce a successful implementation is the customer's responsibility and will be provided to Goserco, Inc. free of charge. Successful implementation includes both server connectivity and configuration of the client PC network. Additionally, it is the responsibility of the customer to provide and ensure LAN/WAN connectivity and configuration that will allow for proper client access from within or off-site, if applicable (including firewall configuration where necessary
Customer will provide a list of client PCs, AD usernames, actual usernames, and a seating chart (to include desired channel- level security restrictions) if Goserco, Inc. is to perform any installation of client software and restrict access to the system on a per-user basis
Telephone/PBX, Radio System, and or IP Dispatch Console Integration and Requested Configuration Information For an integrated recording of any telephone/PBX, digital radio, or IP dispatch console communications system, the customer will provide or otherwise arrange for the purchase, installation, and configuration of all telephone/PBX, digital radio, and or IP dispatch console hardware and software (including any required licensing that may be necessary to support recording in the customer environment). The customer will provide or otherwise arrange for the purchase, installation, and configuration of any related/required network infrastructure (such as switches, firewalls, communications circuits, etc.). The customer will provide or otherwise arrange for the purchase of all telephone/PBX, digital radio, and or IP dispatch console configuration, testing, and troubleshooting services, as well as any required network configuration (including SPAN ports if needed), testing, and troubleshooting necessary to establish or support proper recording connectivity and communications to the telephone/PBX, digital radio, and or IP dispatch consoles, and the customer network The customer will provide a complete list of requested telephone/PBX, digital radio, and/or IP dispatch console information, including, but not limited to, hardware and software versions, IP addresses, protocols, etc., as well as details that may be needed to ensure a successful integration and proper recording, such as agents, extensions, device identifying information, channels, talk groups, and frequency IDs and/or names.
Wiring
Traditional Device Monitoring and Other Wiring Notes
In general, Goserco, Inc. will provide a demarcation point (typically one or more 66 blocks) and cable connection from this demarcation point to the recorder(s). The customer is responsible for providing feed wiring for all audio sources to be recorded and cross-connect to the provided demarcation point
For direct digital station tapping, the customer is responsible for providing feed wiring for recording any extension. This is typically accomplished (for supported handset models) by passing the cross-connect wiring from the designated PBX output pair through the provided recording demarcation point (punch without cut/termination) and onto the designated premise wiring/jack pair for the phone to be recorded. Goserco will re-cross connect existing phones so that they pass through the recording demark in cases where the customer can identify all phones to be recorded (e.g., produce a list of devices required to be recorded) and identify and mark existing extension punch-down locations for at least one side of the existing cross connects of phones to be recorded (PBX port pair, or premise wiring pair) For analog recording (full-time or record-on-demand) of digital or VoIP phones via logger patch, analog feed wiring in the form of a CAT5 cable home run from within 5’ of the telephone (terminated as an RJ11) to recorder demarcation block (non- terminated) is to be provided to Goserco, Inc. at no charge for each phone to be recorded. Goserco, Inc. will typically offer and install the required analog logger patches – note: a standard 110V AC power outlet within 5’ of the phone is also required Intrado/Positron: For the analog recording of LIFELINE100 and VIPER systems, CCB/SONIC analog feed wiring for position audio and E911 CAMA trunks (if applicable) will be provided to Goserco, Inc., at no charge. If ANI/ALI integration is included, a standard DB9M serial connector (providing standard CDR from the Viper system) is required and will be provided to Goserco, Quote #SA013023 v1 Page 12 of 17
Phone: Email: [email protected] Web: www.goserco.com Inc., at no charge.
Airbus/Cassidian: For the analog recording of VESTA and systems, ACU/SAM analog feed wiring for position audio and E911 CAMA trunks (if applicable) will be provided to Goserco, Inc. at no charge. If ANI/ALI integration is included, a standard DB9M serial connector (providing the ANI/ALI CAD spill) is required and will be provided to Goserco, Inc. at no charge. For analog recording of radio, the customer is responsible for providing feed wiring that provides combined transmit/receive audio for any channel, frequency, or console to be recorded to Goserco, Inc. at no charge Signal strength (when audio is present) for analog VOX recording is typically optimal for recording in a range of -10dBm to 0dBm
Pricing
Pricing Per Quotation
Pricing for the services listed in this statement of work is "a fixed amount, complete package." APPENDIX A - Deliverable Guidelines
Status Reports
Purpose: The Goserco, Inc. project manager will typically provide weekly project plans or status reports via e-mail, advising the customer project team of the progress and status of Goserco, Inc.-related activities. The report will outline and describe the status of tasks worked on during that period and document significant accomplishments, milestones, and problems identified.
Content: The report may consist of the following, as appropriate for the project:
A regularly updated project schedule, noting key events, planned travel, and training schedules Activities performed during the week/month
Activities planned for the next week/month
Issues or concerns about activities which occurred in the previous week/month Recommendations relating to problems or issues
Any other items that Goserco, Inc. reasonably anticipates may affect the schedule or otherwise materially impact the project Billing information if needed
Project change control summary (See "Appendix B. Project Change Control Procedures" in Appendix B for details.) Installation Checklist/Cutover Plan (if applicable)
Purpose: An installation checklist/cutover plan document will provide a detailed plan for cutover and contingency planning and or back- out procedures for the installation services. The installation checklist/cutover plan document will also give a brief outline/timeline of expected activities for on-site time and will require customer approval before installation. The combination of a completed customer- approved installation checklist and a completed service ticket by the installing technician will be presented to the customer for signature, and the customer's signature will constitute project acceptance. Minor exceptions, deviations, and other changes noted in the installation checklist shall not delay project acceptance if follow-up support or resolution has been initiated and communicated in writing. Such deviations do not materially impact the primary use and functions of the deployed system(s).
Copies of All System Software and Documentation
A copy of all system software and documentation will be provided for each site. Documentation is usually offered on CD or DVD in PDF format. Customers are responsible for the safekeeping of software and documentation.
Quote #SA013023 v1 Page 13 of 17
Phone: Email: [email protected] Web: www.goserco.com Other Project Documentation
Other project documentation will be delivered as deemed beneficial to the project. This may include technical documentation, project planning documentation, and documentation of specific site-specific configuration details.
Administrator and End-User Training
System administrator and end-user training sessions will be scheduled and provided as the project's scope dictates. Before the training, a training plan that details the training content, formats, and relevant audience(s) may be provided.
APPENDIX B - Project Change Control
Procedures
The following provides a detailed process to follow if a change to the scope or directly from the Customer to this Statement of Work is required:
A Project Change Request (PCR) will be the vehicle for communicating change (to be completed by Goserco, Inc. at the customer or Goserco, Inc. request)
The Project Change Request must describe the rationale for the change and the effect the change will have on the project The Customer and Goserco, Inc. Project Managers will review the proposed change and approve it or revise it as required.
Goserco, Inc. will specify any charges for such a change. If the Customer Project Manager authorizes the change in writing, this constitutes approval for the change charge(s). Goserco, Inc. will invoice the Customer for any such charges. The Customer will be responsible for the effect that the change will have on price, schedule, and other terms and conditions of the Agreement The Customer and Goserco, Inc. must sign a written Project Change Request to authorize the implementation of the changes APPENDIX C – Legal Agreements
Invoices and Payment
Unless otherwise specified in a Sales or Services Agreement or other contract, you agree to pay Goserco, Inc. the Purchase Price for Products and/or Services and the license fee(s) for Licensed Software, less any deposit paid previously, within thirty (30) days of the delivery of any Products or Licensed Software and/or the provision of any Service. You also agree to pay Goserco, Inc. amounts equal to any applicable sales, use, property, value-added, or any other taxes, except income tax, resulting from any transaction under this Agreement or any Sales or Services Agreements. Any applicable tax will be based on those taxes imposed by the taxing authorities in the jurisdiction to which you request the Products or Licensed Software delivered or in which Services are performed. Unless otherwise agreed and indicated on documentation provided by Goserco, Inc. to you, such as an invoice or otherwise provided herein, you will pay all shipping costs for Equipment, Products, or Licensed Software you purchase from Goserco, Inc. If you dispute any amount on an invoice, you must provide written notification of the dispute to Goserco, Inc. within ten (10) days after receiving the disputed invoice.
Goserco, Inc. agrees to provide supporting documentation concerning any disputed amount or invoice within ten (10) days after written notification of the dispute to Goserco, Inc. Both parties agree to use their best efforts to resolve such dispute within thirty (30) days after you provide written notification of the dispute. You shall have no obligation during the thirty (30) day period specified above to pay any amount you reasonably dispute. Still, you agree to pay the undisputed portion of the invoice.
Shipping; Risk of Loss
All risk of loss or damage to the Products shall be the responsibility of the party upon whose premises the Products are located at the Quote #SA013023 v1 Page 14 of 17
Phone: Email: [email protected] Web: www.goserco.com time of such loss or damage. If the loss or damage occurs during shipping or delivery, the party in charge of arranging for such shipping or delivery shall bear the responsibility for the loss or damage. You agree, upon delivery of Equipment or Products, and before the transfer of title and/or license rights to you, to insure such Equipment or Products with a conventional commercial insurance policy sufficient to protect Goserco, Inc.’s interest in such Equipment or Products and to provide Goserco, Inc. evidence of such insurance upon its reasonable request.
Non-Solicitation
Each party recognizes that the other party’s employees are critical to the business operations of the other party. For the term of this Agreement and six (6) months after its termination, each party agrees that it and any parent company, subsidiary, partner, limited partner, joint venture, or any entity related in any manner to it by common ownership (“Related Entities”), will not employ, hire, or compensate in any manner or capacity, including as an employee or independent contractor (“Employ”) any employee of the other party that it was introduced to by, and who was directly connected with, such party’s performance under this agreement. Each party further agrees not to employ any former employee of the other party unless the employer-employee relationship has been terminated for not less than one hundred eighty (180) days. In the event of a breach of this provision by a party or any Related Entities, such party shall be liable to the other party for the principal sum of Twenty-Five Thousand and No/100 Dollars ($25,000.00) as liquidated damages, and not as a penalty for said breach.
Confidentiality
All documentation and information that are either designated as confidential or proprietary or would reasonably be considered to be confidential or proprietary, including without limitation, drawings, listings, techniques, algorithms, processes and technical and marketing information, business data, and employee information which are transferred between the parties in connection with this agreement ("Proprietary Information") (other than documentation and information intended for general distribution to third parties) shall be held in strict confidence by the parties. They shall not be disclosed or used in any fashion other than according to the terms of this agreement without the other party's prior written consent. Each party’s proprietary information and all other items related to that, including, without limitation, programs, methods of processing, specific design and structure of individual programs and their interaction, and the unique programming techniques employed therein, and all enhancements, modifications, updates, and derivative works thereof are and shall remain the sole and exclusive property of such party and shall not be sold, revealed, used, disclosed, transmitted or otherwise communicated, directly or indirectly, by the other party except as expressly provided for in this Agreement.
Each party agrees to protect the others' proprietary Information with the same standard of care and procedures that it uses to protect its own trade secrets and Proprietary Information of a confidential nature.
Force Majeure
Neither party shall be deemed to be in default or to have breached any provision of this Agreement as a result of any delay, failure in performance, or interruption of service resulting directly or indirectly from acts due to events of nature, acts of civil or military authorities, civil disturbances, wars, strikes or other labor disputes, fires, transportation contingencies, laws, regulations, acts or orders of any government or agency or officials thereof, other catastrophes or any other similar occurrences beyond such party's reasonable control. In every case, the delay or failure in performance or service interruption must be without fault or negligence of the party claiming excusable delay. The party claiming excusable delay must promptly notify the other party. Performance time under this Agreement shall be considered extended for some time equivalent to the time lost because of any delay, which is excusable under this paragraph, provided, however, that if any such delay continues for more than sixty (60) days, the party not claiming excusable delay shall have the option of terminating the order or service upon written notice to the party claiming excusable delay.
Quote #SA013023 v1 Page 15 of 17
Phone: Email: [email protected] Web: www.goserco.com Quote #SA013023 v1 Page 16 of 17
Phone: Email: [email protected] Web: www.goserco.com APPENDIX D - Signatures
Garden Grove Police Department
Communications Recording Solution Upgrade or Implementation Document prepared for signature on September 09, 2025
We, the undersigned representatives of Garden Grove Police Department and Goserco, Inc. have read and understand this statement of work and the details contained herein. We agree to this Statement of Work as attached, the services to be provided as detailed in project scope detail, as well as the terms, conditions, specific responsibilities, provisions, and appendices:
Garden Grove Police Department Goserco, Inc.
Signature of authorized customer representative Signature of authorized Goserco, Inc. representative Printed Name Printed Name
Title Title
Date: (MM/DD/YYYY) Date: (MM/DD/YYYY)
Quote #SA013023 v1 Page 17 of 17
V 23.5.12 www.Goserco.com 1
For technical support: https://secure.goserco.com/support , [email protected] or 480-964-8911 (follow prompts for Service/Technical Support 7165 East University Drive
Suite 180
Mesa, AZ 85207
480.964.8911
Extended Warranty Plan - Service Level Agreement
Type: Voice Logging Recorder System
Plan: GOLD (M-F 8a-5p)
Goserco, Inc. offers the following Service Level Agreement for extended warranty protection for, and covered services performed on, the listed equipment* installed at the Garden Grove Police Department (“Customer”). All parties agree to abide by the terms specified by this SLA.
TERM:
Coverage under this SLA begins at 12:01 am TBD based on system acceptance date and terminates at 11:59 pm 4 years later.
PROVIDED SERVICES:
1. SERVICE REQUESTS: Requests for technical support or service may be submitted to Goserco via:
a. INTERNET: The Goserco technical support portal at https://secure.goserco.com/support b. EMAIL: The Goserco technical support email at [email protected] c. TELEPHONE: The Goserco service desk at 480-964-8911 (follow the prompts for technical support)
2. RESPONSE TO SERVICE REQUESTS: Response to service requests received through the methods above have a guaranteed initial response time as listed below. The initial response may be via the telephone with the Customer or remote access to determine the type and severity of the service request so that the appropriate response can be coordinated:
a. STANDARD: M-F 8 am-5 pm MST (excluding Goserco recognized holidays):
i. Initial response within 2 hours of receipt of the service request. b. AFTER-HOURS: 24 hours a day, 7 days a week, 365 days a year, outside of Standard business hours:
i. Response to a fter-hours EMERGENCY service requests is NOT covered under this SLA and is billable at the current after-hours service rate.
ii. Initial response according to the service request method and type of request:
1. After-hours EMERGENCY requests must be made via the telephone by leaving a voice mail for the on-call technical support personnel by following the specific ‘on-call’ prompts on the Goserco technical support desk number.
a. A problem is considered an emergency if two or more channels are not recording. b. Initial response within 4 hours of receipt of the service request.
2. After-hours NON-EMERGENCY service requests may be submitted via the Internet, email, or by leaving a voice mail at the Goserco service desk at no additional charge. a. Initial response on the next business day during Standard business hours.
3. RESOLUTION OF SERVICE REQUESTS: Service requests will be troubleshot and resolved via:
a. TELEPHONE: Simple issues may be resolved by assisting the Customer over the phone to resolve the matter. b. REMOTE ACCESS: The primary method of resolution is by the technician utilizing remote access means to access and work on the covered system directly.
c. ON-SITE: If troubleshooting efforts via the means above indicate an on -site response is required, it will be scheduled accordingly unless determined to be an emergency. i. Emergency on -site response is typically by the end of the next business day and is considered necessary when two or more channels of the covered system are not recording. ii. If any failure to record is determined to be due to a problem listed in Excluded Services, travel and on-site time charges will be incurred at the applicable hourly rates.
4. PARTS: All parts originally installed by Goserco as part of the covered system are covered at 100%. a. Only two DVD-RAM drives (if installed in the system) per SLA year are covered. i. Additional drives will be replaced at actual cost, with no labor charge. b. Coverage for parts is conting ent upon specific environmental and other requirements be ing met (see Terms and Conditions).
5. UPDATES: Manufacturer recommended or required recording application updates (service packs, hotfixes, etc.). In general, recording application updates will be performed via re mote access. If updates require upgrading clients , this service may be performed on-site at the technician’s discretion.
V 23.5.12 www.Goserco.com 2
For technical support: https://secure.goserco.com/support , [email protected] or 480-964-8911 (follow prompts for Service/Technical Support 7165 East University Drive
Suite 180
Mesa, AZ 85207
480.964.8911
Extended Warranty Plan - Service Level Agreement
Type: Voice Logging Recorder System
Plan: GOLD (M-F 8a-5p)
a. Systems sold at or upgraded to a level that requires software subscriptions from the manufacturer will only be updated for as long as the Customer continues to pay for the required software subscriptions. Said software subscriptions are normally included in the cost of this EWP SLA and will be included on the covered equipment list*.
b. In the event a manufacturer releases a no -cost version upgrade of recording application software, such upgrades will be delivered or performed with no labor charge (excluding shipping and handling for upgrade media if required).
6. TRAINING: As needed, new employee and annual refresher recording system training are provided. a. Training will be conducted via remote access.
b. This is in addition to the training sessions provided during the initial system acceptance period. c. Prior coordination and scheduling are required.
7. This SLA provides coverage for the listed system only. Peripherals (i.e.: reproducer workstations, label printers, UPS equipment, etc.) are not covered unless specified and agreed upon by both parties, and specifically listed on the equipment list*.
TERMS AND CONDITIONS:
1. Unless agreed upon by both parties prior to the Term beginning date, this SLA is to be paid in full by the Customer on or before the Term start date.
2. All requests for technical support or service must include direct call-back contact information. The Customer must indicate, in writing, the person(s) authorized to call for service, and the person(s) authorized to receive administrative system passwords, if such security is desired. Failure to provide and keep current an authorized contact list indicates the Customer agrees and authorizes that any calling party from their organization may receive such services or information.
3. The covered system must be always connected to appropriate power from an Uninterruptible Power Supply (UPS).
Absence of, or lack of appropriate maintenance to, the appropriate UPS power will void coverage of the system.
4. Remote access to the covered system is required. This can be via dial-up, or the Internet (VPN or web service). While it is not required that remote access is available 100% of the time (although this is recommended), emergency responses may require immediate remote access to the system for proper diagnostics and verification of system status. a. Goserco is not responsible for any delay due to a holdup in the Customer establishing remote access to the system. The Customer is responsible for providing all remote access site-specific details and any special remote access client software (when required).
b. In the event remote access is only granted on a case-by-case, or temporary basis, the Customer is responsible for establishing the availability of the remote access (connecting phone line, enabling remote access, etc.). c. Should the Customer permanently remove remote access during the term of this SLA , Goserco may immediately move the Customer to the most similar ‘on-site only’ EWP and bill the Customer the pro-rated amount for that SLA increase.
5. Customer is responsible for maintaining equipment in an adequately-cooled and relatively dust-free environment.
6. Customer is responsible for providing the services of relevant I.T. personnel that may be required during repairs, updates, troubleshooting, etc. in a timely manner.
7. For any on-site services, the Customer is responsible to ensure the Goserco technicians have appropriate and timely access to the job site for the duration of the site visit.
EXCLUDED SERVICES:
1. Connection or repair of any telephone adapters (logger patches) and associated wiring, or feed source wiring.
V 23.5.12 www.Goserco.com 3
For technical support: https://secure.goserco.com/support , [email protected] or 480-964-8911 (follow prompts for Service/Technical Support 7165 East University Drive
Suite 180
Mesa, AZ 85207
480.964.8911
Extended Warranty Plan - Service Level Agreement
Type: Voice Logging Recorder System
Plan: GOLD (M-F 8a-5p)
2. Relocating any parts of the covered system, adding/removing components, system reconfiguration due to changes in the Customer equipment/environment, and/or installation of additional clients that require an on-site response.
3. Repairs due to a ny power problem or a cts of nature regardless of cause (I.E., vandalism, negligence, misuse, intentional or accidental damage, power surge, fire damage, water damage, lightning strikes, etc.). All service requests that require an on-site response due to any power problem, or an act of nature, will be billable at applicable rates. a. Additionally, any damage due to power problems or acts of nature voids the parts’ warranty protection.
4. Problems resulting from a ny unauthorized changes or modifications to the operating system, including any malicious acts from external sources including but not limited to viruses, spyware, hacking attempts, etc.
5. Any internal networking configuration, problems, or modifications that may affect the covered system (such as restrictive domain policies), or the ability of remote clients to connect properly to the covered system.
6. Windows Updates and virus protection. These are the responsibility of the Customer with Windows-based systems. a. Both require manufacturer approval (and specific exclusions in some cases) via Goserco, Inc. prior to application.
7. Hardware upgrades or release -level software version upgrades in system or application software, unless part of a current manufacturer paid subscription service.
LISTED EQUIPMENT*:
MAKE MODEL SERIAL NUMBER QTY COMMENTS
Eventide 740 DX TBD 1 32 channels
Synology NAS TBD 1
EXTENDED WARRANTY PRODUCTS:
ITEM COMMENTS PRICE QTY AMOUNT
CG-EWP-Gold Annual EWP: Remote & on-site; M-F 8a-5p . P&L incl. 4,102.73$ 4 16,410.92$ CG-EWP-Discount: Multi-Year EWP discount for pre-payment of a multi-year plan. 205.14$ 4 820.56$ EVENTIDE Maint: DXSUS Annual Software Update Subscription (DXSUS). 1,371.45$ 4 5,485.80$ TAX -$
TOTAL 22,717.28$
Goserco, Inc. Chris Nadeau Customer Name Garden Grove Police Department Authorized
Signature
Authorized
Signature
Today’s Date 09/08/25 Today’s Date