CITY OF GARDEN GROVE
Mobile Crisis Response
Team Transition
Healthcare in Action
City Council • August 25, 2026
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ECONOMIC DEVELOPMENT & HOUSING • GARDEN GROVE POLICE DEPARTMENT
CITY OF GARDEN GROVE
Program Background
AUGUST 25, 2026
Mobile Crisis Response Team Transition
A continuum-of-care response built over two
Council actions
MAY 2021
City Council approved the pilot
program.
JULY 2023
Council approved the 5 year
agreement with Be Well.
Core services today
• Behavioral health crisis intervention and de-escalation • Homeless outreach and welfare checks
• Case management, referrals, and connection to resources 2 PROGRAM PERFORMANCE
Crisis Mobile Response Team Impact
AUGUST 25, 2026
Mobile Crisis Response Team Transition 3
CITY OF GARDEN GROVE
Reason for Transition
AUGUST 25, 2026
Mobile Crisis Response Team Transition 4
Be Well ended the long-term agreement in May 2026 due to internal financial and operational sustainability.
Be Well's decision was related to its internal sustainability and was not based on City performance or the partnership.
CONTINUITY OF SERVICE
The City entered into a month-to-
month agreement with Be Well to
support the transition and avoid any
lapse in services.
TEMPORARY SERVICE LEVEL
The interim agreement reduces daily
service while increasing the monthly
rate during the transition period.
SERVICE LEVEL & MONTHLY RATE
PREVIOUS MODEL 18
hrs/day
$93,866
/month
↓
INTERIM MODEL 10
hrs/day
$107,864
/month
↓
PROPOSED HIA MODEL 8
hrs/day
$100,123
/month
TRANSITION PROPOSAL
Staff chose a service model that was
close to the adopted Be-Well budget
CITY OF GARDEN GROVE
Why Healthcare in Action for the Transition?
AUGUST 25, 2026
Mobile Crisis Response Team Transition
A partner with local relationships and a compatible
operating model
01 Existing City Partnership
Current collaboration through the CalOptima Street Medicine Program. 02 Mobile Crisis Experience
Experience delivering mobile behavioral health and crisis services in West Hollywood.
03 Orange County Presence
Established relationships with the County Health Care Agency and Crisis Assessment Team.
04 Transition Readiness
Ability to fit the existing GGPD co-response model and support a coordinated transition with minimal disruption.
Transition objective: Preserve service continuity while building on the existing model.
5 CITY OF GARDEN GROVE
Transition Plan
AUGUST 25, 2026
Mobile Crisis Response Team Transition
Phased implementation to protect continuity and test the new model SEP 1– NOV 30, 2026
Be Well OC and HIA operate
simultaneously during transition
and overlap.
DEC 1, 2026
Full HIA operations begin.
FY 2026–27
Pilot implementation period;
staff and GGPD monitor
performance and outcomes.
JUNE 2027
Staff returns to City
Council with a long-term
recommendation.
GGPD-LED TRANSITION ACTIVITIES
Training and ride-alongs
Dispatch integration
Documentation procedures
Supervised field operations
Performance
monitoring Operational effectiveness • response times • service outcomes • reporting • public safety coordination
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Training / ride-along / transition image
6 PROPOSED OPERATIONS
Healthcare in Action Service Model
AUGUST 25, 2026
Mobile Crisis Response Team Transition 7
8 HOURS / DAY 7 DAYS / WEEK
9:00 AM–5:00 PM
GGPD co-response
Field Deployment
4 FIELD FTEs = two 2-person crews • each crew = 1 ACSW + 1 EMT A
CREW A
1 ACSW + 1 EMT MON–FRI B
CREW B
1 ACSW + 1 EMT WED–SUN
CREW MON TUE WED THU FRI SAT SUN
A 9–5 9–5 9–5 9–5 9–5 — —
B — — 9–5 9–5 9–5 9–5 9–5
WED–FRI OVERLAP: TWO CREWS CONCURRENTLY
Clinical & Operational
Support LCSW supervisor • physician oversight • operations management • data analytics Expanded
coordination
HCA
OC Health Care
Agency CAT
Crisis Assessment
Team
FQ
Federally Qualified
Health Centers
SM
Street Medicine
Program
Mobile Crisis Response Team Transition 8
CITY OF GARDEN GROVE
Financial Breakdown
AUGUST 25, 2026
FY 2026–27 TOTAL PROGRAM COST
$1,531,455
Year-one cost of transition and operations
FUNDING
COVERAGE
72% covered by adopted General Fund 28% identified funding gap $1.10M General Fund + $431,455 gap = $1.531M total
HOW THE COST IS ALLOCATED
BE WELL SERVICES 35%
$539,323
Jul 1 – Nov 30, 2026
HIA STARTUP 19%
$291,268
One-time transition costs
HIA SERVICES 46%
$700,864
Dec 1, 2026 – Jun 30, 2027
FUNDING PLAN
ADOPTED GENERAL FUND
$1,100,000
Existing Be Well budget
IDENTIFIED FUNDING GAP
$431,455
Total cost less adopted budget
REQUESTED ADDITIONAL APPROPRIATION
$450,000
National Opioid Settlement
funds
Council action item
ACTION REQUESTED
Final Recommendation
AUGUST 25, 2026
Mobile Crisis Response Team Transition
Staff recommends City Council take four actions
1 Dispense with the bidding process
Pursuant to Municipal Code Section 2.50.060(G)
2 Approve the professional services agreement
Healthcare in Action • Amount not to exceed $1.0 million 3 Approve an additional appropriation
$450,000
4 Authorize the City Manager
Execute the agreement and make minor modifications as
appropriate
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