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AGENDA ITEM
CITY OF GLENDALE, CALIFORNIA
REPORT TO THE CITY COUNCIL
Report: Peraton Inc. Professional Service Agreement for CommandPoint Software Maintenance for the Computer Aided Dispatch (CAD) System in the Verdugo Fire Communications Center.
1. Motion authorizing the City Manager, or his designee, to enter into a Professional Services Agreement with Peraton Inc. for CommandPoint software maintenance with the total amount for FY 2024-25 not to exceed $312,000 which has been budgeted within the Verdugo Fire Communications Fund. Beginning FY 2025-26, the Council hereby authorizes the City Manager, or his designee, to issue amendments to Peraton Inc. for the life of the software. All future year annual costs for software subscriptions, licensing, services and upgrades for the life of the product will be annually budgeted within the Verdugo Fire Communications Fund and approved by City Council as part of the annual citywide budget process.
COUNCIL ACTION
EXECUTIVE SUMMARY
In June 2019, the City Council authorized the Purchasing Administrator to issue purchase orders to Northrup Grumman Systems Corporation computer aided dispatch (CAD) for the life of the software, if the funds for the continued maintenance, support updates, upgrades and licensing of the software were budgeted within the Verdugo Fire Communications Fund and approved by Council as part of the annual citywide budget process. Subsequently, in 2021, Northrup Grumman assigned its interest to Peraton and Peraton has been providing this service for the past three years. Staff seeks authorization to enter into a new contract with Peraton Inc. to continue the same services that Peraton has been offering for Verdugo Fire Communications Center’s CommandPoint Software.
Peraton will complete maintenance services, software support including updates, problem resolution including a customer support group, and technical support. CommandPoint CAD will be utilized for the foreseeable future. The agreement will further allow Verdugo and IS to evaluate the addition of GIS personnel to a three-person work team, to reduce the reliance on Peraton for technical support, potential reducing the necessary scope of work and associated costs in future extensions.
Item Type: Consent Calendar
Approved forJune 25, 2024 calendar
2 RECOMMENDATION
That the City Council approve a motion authorizing the City Manager to enter into a Professional Services Agreement with Peraton Inc. for CommandPoint software; and beginning FY 2025-26, to authorizes the City Manager to issue amendments to the PSA. for the life of the software.
ANALYSIS
In August 2017, the City Council approved a motion authorizing the City Manager to execute an amendment to an existing professional services agreement with Northrop Grumman Systems Corporation (now Peraton) for the software design and upgrade of the thirty-year-old Computer Aided Dispatch (CAD) system. The CAD and related mapping applications are part of the most critical pieces of a public-safety dispatch center’s operation. These serve as the primary method of obtaining and verifying the emergency incident location from 911 callers and subsequently processing, locating, dispatching, and managing all the Fire Department and Emergency Medical Services (EMS) resources to emergency incidents within the Verdugo Fire Communications system. In 2021, Northrup Grumman assigned its interest in this city contract to Peraton Inc.
On May 12, 2020, the new CAD system went live and proved to be a powerful upgrade for serving a population of more than one million people each day. Although the software is relatively new, it requires regular as well as unscheduled maintenance, updates, and upgrades to sustain a functional state. Peraton professional services are required to perform this software maintenance. The critical software to be maintained includes: - CommandPoint Computer Aided Dispatch - ViewPoint Map - CommandPoint Premier Address Verification System - CommandPoint Automated Vehicle Location - CommandPoint Automated Vehicle Route Recommendation - CommandPoint MIS - CommandPoint Mobility - CommandPoint Interfaces All of the these software products are required to properly verify the address, locate and recommend the closest unit for response, provide the shortest route, dispatch the unit and then push the information to the fire station and unit computers. All of these actions take place in seconds. The failure of one piece of the system will result in potentially life-threatening delays. Maintenance and support from Peraton is necessary to ensure continuity of operations for all of these critical systems. Therefore, staff recommends that the City Council authorize the City Manager, or his designee, to execute a professional services agreement for the Peraton Inc. CommandPoint software maintenance.
STAKEHOLDERS/OUTREACH
Verdugo Stakeholders will benefit as the maintenance will provide uninterrupted public safety services to the communities of over 1 million people served by the Verdugo Fire Communications Center.
FISCAL IMPACT
The Peraton Inc. professional services agreement for the first year will cost approximately $312,000, which was included as a part of the Proposed FY 2024-25 budget. No new appropriation is being requested at this time. 3 Proposed FY 2024-25 Appropriation
Amount Account String Funding Source
$312,000 43110-5800-GFD-4005 Verdugo Communication Fund All future year annual costs for software subscriptions, licensing, services and upgrades for the life of the product will be annually budgeted within the Verdugo Fire Communications Fund and approved by City Council as part of the annual citywide budget process.
ENVIRONMENTAL REVIEW (CEQA/NEPA)
NA
CAMPAIGN DISCLOSURE
This item is exempt from campaign disclosure requirements.
ALTERNATIVES TO STAFF RECOMMENDATION
Alternative 1: Should the City Council not approve the professional service agreement, the CAD system will not have the necessary maintenance agreements in place to maintain the system.
Alternative 3: The City Council may consider any other alternative not proposed by staff.
ADMINISTRATIVE ACTION
Submitted by:
Greg Fish, Fire Chief
Prepared by:
Brian Murphy, Deputy Fire Chief
Approved by:
Roubik R. Golanian, P.E., City Manager
EXHIBITS/ATTACHMENTS