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SEPTEMBER 17, 2024
ROLL CALL
-
3:00 PM
-
Report of the City Clerk of the City Council and Housing Authority, re: Posting of Agenda.
The Agenda for the Tuesday, September 17, 2024 joint public meeting of the City Council and Housing Authority was posted on September 13, 2024, on the Bulletin Board outside City Hall.
1 TYPED 9/13/2024 10:33:19 AM
09 17 24
CC HA
A
JOINT PUBLIC MEETING
of the City Council and Housing Authority is hereby called to meet at
3:00 PM
on
Tuesday, September 17, 2024
, in the Council Chamber, 613 E.
Broadway, 2nd Floor, Glendale, CA 91206 to consider the following item(s) of business, to wit;
1. Community Services and Parks, re:
Approval of the Glendale Homeless Action Plan
(GHAP)
a. Council Motion to approve the Glendale Homeless Action Plan (GHAP) presented by the Glendale Continuum of Care, and direct staff to initiate implementation of the plan according to the outlined priorities and strategies
b. Housing Authority Motion to approve the Glendale Homeless Action Plan (GHAP) presented by the Glendale Continuum of Care, and direct staff to initiate implementation of the plan according to the outlined priorities and strategies
ADJOURNMENT
2 TYPED 9/13/2024 10:33:19 AM
09 17 24
CC HA
1 CITY OF GLENDALE, CALIFORNIA
REPORT TO THE JOINT MEETING: GLENDALE CITY COUNCIL AND
GLENDALE HOUSING AUTHORITY
AGENDA ITEM
Report: Approval of the Glendale Homeless Action Plan (GHAP)
1. Council Motion to approve the Glendale Homeless Action Plan (GHAP) presented by the Glendale Continuum of Care, and direct staff to initiate implementation of the plan according to the outlined priorities and strategies.
2. Housing Authority Motion to approve the Glendale Homeless Action Plan (GHAP) presented by the Glendale Continuum of Care, and direct staff to initiate implementation of the plan according to the outlined priorities and strategies.
COUNCIL ACTION
Item Type: Action Item
Approved for September 17, 2024 calendar
EXECUTIVE SUMMARY
On May 1, 2022, the City of Glendale initiated the homeless strategic planning process to produce a Glendale Homeless Action Plan (GHAP). This plan builds on the existing homeless response system and funding, addressing both immediate and long-term needs. It incorporates community feedback to guide strategic priorities and enhance investments, partnerships, and programs.
The GHAP serves as a comprehensive guide for improving the City’s homelessness response, detailing priorities, strategies, and next steps. Its implementation will adhere to principles such as housing first, racial equity, resource optimization, lived expertise, shared responsibility, and accountability, aligning with local, county, state, and federal practices.
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21 5
4 8
9 RECOMMENDATION
That the City Council and Housing Authority approve the Glendale Homeless Action Plan presented by the Glendale Continuum of Care, and direct staff to initiate implementation of the plan according to the outlined priorities and strategies.
ANALYSIS
On May 1, 2022, the City of Glendale began developing the Glendale Homeless Action Plan (GHAP) through its Continuum of Care (CoC), which collaborates with citywide and regional entities to address homelessness. Through extensive community engagement sessions, the CoC gathered insights to create the GHAP, a detailed roadmap, highlighting priorities, strategies, and next steps, all aimed at enhancing Glendale’s Homeless Response System.
The City of Glendale Homeless Response System is made up of the following.
1. The CoC, one of thirteen in Southern California recognized by HUD.
2. Coordinated Entry System (CES) for unhoused individuals operated by Ascencia, a local non-profit homeless service provider.
3. Family CES, operated by LA Family Housing (SPA 2) and Home Again LA.
4. Youth CES, operated by Village Family Services SPA 2.
The CoC is governed by a Board of Directors, a CoC Committee, and CES Sub- Committees, focusing on strategic planning and funding. It partners with a range of organizations including healthcare providers, domestic violence and veteran services, faith-based groups, and public agencies to combat homelessness. The CoC receives funding from local, county, state, and federal sources to support programs such as homeless prevention, emergency shelters, transitional and permanent supportive housing, rapid re-housing, and outreach.
The CoC operates within the San Fernando Valley Service Planning Area (SPA 2) of Los Angeles County. It borders SPA 3 (Pasadena) to the east, and SPA 4 to the south (Los Angeles) and west (West Hollywood). Glendale’s population makes up 2% of the County’s total population. The CoC is part of the territory with one the nation’s largest numbers of persons experiencing homelessness; therefore, Glendale is significantly impacted by trends and policies in the City and County of Los Angeles. The CoC continues to participate in regional collaboration with other CoCs and organizations like the San Fernando Valley Council of Governments and the Los Angeles Homeless Services Authority (LAHSA) to shape regional policies. By developing the GHAP, the City will contribute positive change not only within city limits, but the region as well. The goal is to ensure a more cohesive and comprehensive approach to addressing homelessness, avoiding duplication of efforts and filling gaps in service coverage.
Priority Areas & Strategies
Throughout a series of online and in-person community engagement and feedback sessions, with the help of stakeholders, five (5) priority areas and corresponding 4 of 32
31 5
4 8
9 strategies have been identified for City officials, departments, service providers, strategic partners, and constituents to collectively advance and enhance their collective responsiveness to the City’s unhoused population. Some of the strategies identified will be easy to complete, while others will require having strong systems in place to implement (Exhibit 1).
1. Interim Housing, Permanent Supportive and Affordable Housing
2. County & Citywide, Inter-departmental and Community Coordination & Engagement
3. Intensive Case Management and Expanded Outreach
4. Homeless Prevention & Diversion
5. Streamlining Coordinated Entry System and Clarifying Roles/Responsibilities.
Each priority area and its associated strategies are intended to do the following:
•Increase transparency.
•Increase participation among constituents, departments, providers, and funders. •Leverage existing investments in homeless services and partnerships. •Plan and invest in long-term service delivery infrastructure. •Enhance and align public resources.
Goals:
In addition to the funding priorities, the CoC has identified the three (3) goals below to achieve within the next three years. Taken together, the overall aim is to achieve “functional zero” homelessness. This means ensuring that, at any given time, the number of individuals experiencing homelessness does not surpass the community’s demonstrated capacity to house them within a short period of time. Function zero represents a state where homelessness is rare and brief.
1. Decrease unsheltered homelessness by 30%
2. Increase shelter bed capacity by 80%
3. Increase Rapid-Rehousing bed capacity by 60%
The GHAP outlines a collaborative strategy to address homelessness, requiring robust leadership, teamwork, and discipline from the City, the CoC, partnering agencies, individuals with lived experience, and community stakeholders.
The ensure accountability and assess long-term impact, progress under this plan will be monitored and reported. The CoC will employ both quantitative and qualitative data to evaluate outcomes. This evaluation will leverage the Homeless Management Information System (HMIS), uniformly adopted across all CoC projects, participants, and service providers along with a comparable database for victim service providers.
Reports generated by the CoC will encompass critical metrics such as the quarterly and annual progress reports, Housing Inventory Count (HIC), Point-in-Time (PIT) Count, Longitudinal Systems Analysis (LSA), Stella, and System Performance Measures. These 5 of 32
41 5
4 8
9 reports comprehensively track the CoC’s progress in managing the Homeless Response System within Glendale.
STAKEHOLDERS/OUTREACH
The City of Glendale held a total of five Community Engagement Sessions. Outreach materials were translated into multiple languages and distributed throughout the community via email, the Homeless Services website, social media, and posted at community centers. Additionally, flyers were handed out during homeless outreach efforts. These flyers included a survey link for individuals who were unable to attend the meetings in person or online, allowing them to provide feedback on the homeless response system. Surveys were also distributed to unhoused individuals during the 2023 Homeless Point-In-Time Count to gather valuable feedback from those currently experiencing homelessness.
FISCAL IMPACT
No fiscal impact associated with this report.
ENVIRONMENTAL REVIEW (CEQA/NEPA)
This item is not a project as defined in CEQA Guidelines section 15378, given that it constitutes general policy and procedure making, and thus, is not an activity subject to CEQA. (CEQA Guidelines § 15060(c)(3).)
CAMPAIGN DISCLOSURE
This item is exempt from campaign disclosure requirements.
ALTERNATIVES TO STAFF RECOMMENDATION
Alternative 1: The City Council and Housing Authority may consider any other alternative not proposed by staff.
ADMINISTRATIVE ACTION
Submitted by:
Onnig Bulanikian, Director of Community Services & Parks Prepared by:
Arsine Isayan, Homeless Programs Manager
Approved by:
Roubik R. Golanian, P.E., City Manager
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51 5
4 8
9 EXHIBITS/ATTACHMENTS
Exhibit 1 Glendale Homeless Action Plan (GHAP)
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MOTION
Moved by Council Member _______________________, seconded by Council Member ____________________________, that the City Council hereby approves the 2024 Glendale Homeless Action Plan (GHAP); and directs staff to initiate implementation of the GHAP according to the outlined priorities and strategies, as recommended by the Director of Community Services & Parks in the Staff Report of September 17, 2024.
Vote as follows:
Ayes:
Noes:
Absent:
Abstain:
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MOTION
Moved by Housing Authority Member _______________________, seconded by Housing Authority Member ____________________________, that the Housing Authority hereby approves the 2024 Glendale Homeless Action Plan (GHAP); and directs staff to initiate implementation of the GHAP according to the outlined priorities and strategies, as recommended by the Director of Community Services & Parks in the Staff Report of September 17, 2024.
Vote as follows:
Ayes:
Noes:
Absent:
Abstain:
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GLENDALE HOMELESS ACTION PLAN
Glendale Coc-CA612
2024
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Table OfContent
Strategic Plan
Executive Summary 1.
Acknowledgments 2.
Background 3.
Vision, Mission & Values 4.
Annual Funding and Activities5.
Racial Equity6.
Priority Areas and Strategies7.
APPENDIX A: SCOT Analysis
APPENDIX B: GHAP Meeting Agendas
APPENDIX C: Budget
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Prioritizing
Housing First
The City of Glendale's approach to addressing homelessness is robust and collaborative, involving a diverse range of stakeholders from city departments to community volunteers. Through a comprehensive array of services, including prevention, outreach, shelter, housing solutions, and supportive services, the city is dedicated to providing safe and affordable housing to all residents.
In 2022, the City of Glendale embarked on developing the Glendale Homeless Action Plan (GHAP) through its Continuum of Care (CoC), which collaborates with citywide and regional entities to address homelessness with an equity lens and “housing first” approach. Through extensive community engagement sessions, the CoC gathered insights to create the GHAP, a detailed roadmap, highlighting priorities, strategies, budget recommendations, and next steps, all aimed at enhancing Glendale's homeless response system. Leveraging existing partnerships and resources, the GHAP emphasizes equity, addresses challenges, and fosters collective action toward sustainable solutions.
The execution of GHAP will align with several local, county, state, and federal foundational principles and practices, such as prioritizing Housing First, advancing racial equity, maximizing resources to increase the number of people served within the homeless crisis response, incorporating lived expertise, embracing shared responsibility, and fostering accountability.
Advancing
Racial Equity
Inclusion of
Lived Expertise
Shared
Responsibility
&
Accountability
Maximizing
Resources
Homeless
Crisis
Response
Executive Summary
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Acknowledgments
The Glendale Homeless Action Plan (GHAP) is a collaborative effort involving the City of Glendale’s Continuum of Care (CoC) Board of Directors, Community Services & Parks Department, agencies and organizations and various community stakeholders including those with lived expertise. Together these entities continuously work together to plan, develop, and implement the City’s Continuum of Care. This partnership aims to enhance homeless service programming and facilitate housing solutions for our community’s homeless population.
Special thanks to the Glendale Continuum of Care Board of Directors for their ongoing leadership and guidance with homeless programs: Chair Lieutenant Alex Krikorian, Vice Chair Deputy Fire Chief Jeffrey Brooks, Board Member Melissa Younesian, Verdugo Jobs Center and Board Member Hagop Eulmessekian, Glendale Unified School District.
We extend our gratitude to the City of Glendale Housing Authority and City Council for their unwavering support of the Glendale Continuum of Care: Mayor Elen Asatryan, Council Member Ardy Kassakhian, Council Member Ara Najarian, Council Member Dan Brotman, and Council Member Vartan Gharpetian. Housing Authority Members Laura Parazian and Robert Adjinian.
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Background
The City of Glendale is located in the San Fernando Valley and Verdugo Mountains regions of Los Angeles County, California and is 30.6 square miles with a total population of approximately 196,543 residents. The Glendale CoC is part of Service Planning Area (SPA)2 “San Fernando Valley” of eight (8) SPAs that comprise Los Angeles County.
The City of Glendale Homeless Response system is made up of the following:
Continuum of Care (CoC), which is one of 13 CoCs in Southern California officially recognized by the U.S. Department of Housing and Urban Development (HUD);
1. Coordinated Entry System (CES) for individuals, operated by lead agency Ascencia, facilitates linkages to housing and services through an array of community-based providers that serve homeless individuals through the Glendale CoC; and
2. Coordinated Entry System (CES) for families, operated by Service Planning Area (SPA) 2 lead agency LA Family Housing, facilitates linkages to housing and services through an array of community-based providers including Home Again Los Angeles to serve homeless families through the Glendale CoC.
3. Youth Coordinated Entry System (CES), operated by Serving Planning Area (SPA)2 lead, Village Family Services located in Los Angeles.
4. The CoC collaborates with diverse groups, including healthcare providers, hospitals, domestic violence and veterans service providers, faith-based organizations, funders, advocates, public housing agencies, the school district, law enforcement, and other key members to prevent and end homelessness. The Glendale CoC has a Board of Directors, CoC Committee, and CES Sub-Committees for strategic planning and funding implementation. The CoC participates in cross-collaborative meetings with other CoCs and cities, such as the San Fernando Valley Council of Governments, Southern California Continuum of Care Alliance, and the LA HMIS Collaborative, enabling data sharing across Continuums. Additionally, the CoC collaborates with the Los Angeles Homeless Services Authority (LAHSA) on a Regional CES Council to develop Regional CES Policies and Procedures. This regional collaboration enhances the local CoC, aiding in the development of prioritization and matching criteria compliant with Regional CES Systems. The Glendale CoC aims to continue evolving a sophisticated system of programs to reduce and prevent homelessness.
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Vision
Mission
We envision an informed and engaged community that unites to prevent and end homelessness throughout the City of Glendale.
Vision Mission &Values
Mission
Values
Glendale CoC works to prevent and end homelessness throughout the City of Glendale through targeted, responsive, comprehensive, coordinated, and accessible prevention and diversion, outreach, and supportive services coupled with available and affordable housing options.
We advance social justice through our commitments to diversity, equity, and inclusion and community engagement, education, and empowerment. Our work prioritizes expediency and urgency, dignity, and respect for those we serve, and transparency and integrity in our decision making. We embrace compassion and empathy by centering evidence-based practices, harm reduction, and trauma informed care to ensure homelessness is rare, brief and non-reoccurring.
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Measure S/Annual
Local
Continuum of Care Program/Annual
Federal
Emergency Solutions Grant/Annual
Federal
Measure H/Ending 2027
County
HHAP/ Round 4 out of 6
State
Dedicated Homeless Funding in the City ofGlendale
The Glendale CoC receives funding from local, county, state, and federal sources to operate various programs in Glendale. These programs include: Homeless Prevention, Emergency Shelters, Transitional Housing, Permanent Supportive Housing, Rapid Re-housing, Outreach and Case Management, year-round Hotel Program and Landlord Incentives.
The allocations from these funding sources may be one-time, multi-year, or single-year and are administered by the City of Glendale in partnership with various service providers throughout the city.
Landlord Incentives
Hotel Program
CES Outreach Coordinator
Family Reunification
Tenant Move-in Assistance
Glendale Coordinated Entry System for
Individuals
Rental Assistance Program
Permanent Supportive Housing Programs
CoC Planning
HMIS
Shelter Services/Essential
Services
Rapid Re-housing
Homeless Prevention
Homeless Prevention Services
Rapid Re-housing
Outreach Services
Rental Assistance & Rapid Re-
housing
Youth Hotel Vouchers
Prevention and Shelter Diversion
Outreach Coordination
Operating Subsidies
Intensive Case Management
services contracted through
Managed Care Plans (MCPs)
Date Submitted:
Submitted to:
HHIP/One-time
State
General Funds/Annual
29% Homeless Services Staffing
$ 5,394,704Total
Revenue
54% 4%3% 11% 8% 9% 11%
CoC ESG HHAP HHIP Measure H Measure S General Funds
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Date Submitted:
Submitted to:
Point-in-Time Count & Homeless ManagementInformation System Data The City completed its 2024 Homeless Point-In-Time (PIT) count on January 24, 2024. A total of 179 persons were counted according to the City’s 2024 Homeless Count and Survey Report and the Homeless Information Management System (HMIS). The previous full homeless count and subpopulation survey conducted in January of 2023 counted 195 homeless persons. A comparison of the last two counts reveals an 8% decrease (nine less persons) counted in 2024. A total of 80 (44%) unduplicated unsheltered persons and 99 (55%) sheltered persons were counted.
Table 2: 2020-2024 Homeless Point-in-Time Count Results 2024 Sheltered Count
The sheltered count revealed 99 sheltered persons, of whom 23% were single adult households, while 76% were sheltered persons comprised of adults and children. Sixty-two percent (62%) of the sheltered bed inventory was dedicated to domestic violence victims on the night of the count.
Sixteen out of the 99 (16%) persons identified as “chronically homeless,” which means they have been continuously homeless at least one year, or homeless four or more times in the last three years, in which the cumulative time homeless is at least one year, and included a disabling condition. 2024 Unsheltered Count
A total of 80 unsheltered persons were counted during the night of count.
The survey revealed the following: Ninety-eight percent (98%), or 78 of the 80 persons counted, were without children, and 2% were households with children. No unaccompanied youth under the age of 18 were counted during the count. Twenty-eight percent (28%), or 38 of the 80, reported chronically homeless status. Five percent (5%), or 4 of the 80, were veteran households. 55%
Sheltered
44%
Unsheltered
Homeless Point-in-Time Count reports:
www.Glendaleca.gov/homeless services
Sheltered Unsheltered
2020 2021 2022 2023 20240
20 40
60 80
100
120
140
94 75
88 122
103 106
89 99
80
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Emergency Shelter Rapid-RehousingTransitional HousingPermanent Supportive Housing City of Glendale
2024 Current Housing Inventory Count
Housing Stock and Affordability
The Glendale Housing Authority has supported the development of over 1,200 affordable housing projects to serve seniors, families, and special needs populations, as well as home ownership opportunities for first time home buyers. Despite its many strengths, Glendale’s Homeless Response System faces significant challenges. One of the primary obstacles is the lack of affordable housing in the city for people at or below 30% of the area median income (AMI), which hinders homeless individuals’ ability to access stable housing. Additionally, there is a shortage of mental health and substance abuse treatment resources, which limits the system’s effectiveness in addressing these issues. The scarcity of Glendale CoC designated shelter beds further complicates efforts to place recently homeless individuals and families in temporary housing.
Current Efforts to Increase Housing Stock & Affordability The Glendale CoC collaborates closely with the Glendale Housing Authority (GHA) to prioritize homeless individuals, especially victims of violence or trafficking, for permanent housing through a structured referral process via the Coordinated Entry System.
The City of Glendale supports these efforts with an Inclusionary Zoning Ordinance mandating affordable housing in new developments, aligned with their Housing Element Plan to foster housing diversity and support special needs groups.
The passage of SB 1177 authorized the creation of Burbank, Glendale, Pasadena Regional Housing Trust (BGPRHT), which was granted the authority to fund planning and construction of affordable housing projects in the region, further bolstering Glendale's commitment to affordable housing solutions.
Recently, Glendale broke ground on a major project in partnership with Linc Housing and National CORE, constructing 340 affordable apartments for families and seniors, including those at risk of homelessness, funded by sources like Local Measure S and HOME-ARP funds, marking a significant step in addressing housing challenges in California.
156 Beds
Does not include Emergency Housing Vouchers, Section 8 or non-dedicated low income housing units Permanent Housing
44 Beds Transitional Housing
Emergency Shelter
Rapid Re-Housing
77 Beds
38 Beds
49%
24%
15%
12%
Total 315 beds located within the
City
225 Emergency Housing Vouchers
leased-up from 2021-2023
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Permanent Supportive HousingTemporary Housing Homeless Prevention 36%
Glendale CoC
System Flow
System Performance Measures
10/1/2022 thru 9/30/2023
947
PERSONS
1,247
LEAVERS
Program Enrollment
64%
Exits to Permanent Destinations Trend
46%
38%
20%
2023
453 HH Exited
335
Enrolled
Emergency Shelter
250 Days
Average Length of Stay in
Emergency
Interim Housing Programs
37%
People Experiencing
Homelessness for the First
Time
The Glendale CoC provided services to 1337 unduplicated unsheltered persons and 947 unduplicated sheltered persons experiencing homelessness between October 1, 2022 and September 30, 2023.
of the 2284 unduplicated persons, a total of 947 unduplicated households were enrolled in housing based programs such as; homeless prevention, emergency shelters, interim housing, rapid re-housing. This total includes Street Outreach . 19 of 32
Date Submitted:
Submitted to:
94 75
88 89
80 75,,518 persons experiencing homelessness (2024)
in LA County and 45,,252 in LA City of which 67%
unsheltered.
75,,518 persons experiencing homelessness (2024)
in LA County and 45,,252 in LA City of which 67%
unsheltered.
REGIONAL IMPACT
122
103 106 99
The Glendale CoC is part of Service Planning Area
(SPA) 2 “ San Fernando Valley” of eight (8) SPAs that
comprise Los Angeles County. In this configuration,
Glendale CoC shares territorial boarders with SPA 3 to
the east (City of Pasadena) and SPA 4 to the south
(Los Angeles) and west (West Hollywood). Glendale is
part of the territory with the nation’s largest numbers of persons experiencing homelessness. In addition,
the population of Glendale represents 2% of the
population of Los Angeles County.
The City of Glendale has expanded its Homeless
Services direct assistance budget and expediated
housing placement through the CES system.
However, across the region, there continues to be a
drastic increase in the unhoused population. This is
due in part of the influx of unsheltered community
members from neighboring regions.
Regional partnerships are essential for creating a
more integrated and effective approach to
addressing homelessness, ensuring that ALL
communities can support individuals experiencing
homelessness with the resources and services they
need to regain housing and stability.
By developing a Homeless Action Plan and setting
goals in place, the city will contribute to positive
change not only within city limits, but the region as
well. The goal is to ensure a more cohesive and
comprehensive approach to addressing
homelessness, avoiding duplication of efforts and
filling gaps in service coverage.
75,518 persons experiencing homelessness
(2024) in LA County and 45,252 in LA City of
which 67% unsheltered.
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Marketing
Racial Equity
The Glendale Coordinated Entry System (CES) affords all eligible person’s access to CES regardless of race, color, national origin, religion, sex, age, familial status, disability, actual or perceived sexual orientation, gender identity, marital status, immigration status, or limited English proficiency. The Glendale CES does not use data collected from the assessment process to discriminate against anyone and does not prioritize individuals or households for housing and services on the exclusive basis of characteristics or protected classes outlined in the CES Nondiscrimination Policy.
Additionally, Glendale’s CES processes ensure that all people experiencing homelessness, including those in different populations and subpopulations such as individuals experiencing chronic homelessness, veterans, families with children, youth, those involved with criminal justice system, and individuals fleeing or attempting to flee domestic violence, sexual assault, dating violence, stalking, or other dangerous or life-threatening conditions, including human trafficking, will have fair and open access to the CES process.
Given the relatively limited geographic scope of the Glendale CoC, all homeless service providers in the City of Glendale participate in the Glendale CoC and take part in the Coordinated Entry System. However, it is necessary for the Glendale CoC to institutionally establish a process through which organizations that serve ethnic groups are systematically consulted and can provide input. The following are some of the steps that the City of Glendale, as a administrative entity in the Glendale CoC, is taking. Below are examples of recent work conducted by the Glendale CoC to advance racial equity.
REAL Data Analysis
California Racial Equity
Action Lab (REAL):
Glendale participated in REAL, a
three-year initiative aimed at
eliminating racial disparities in
community homelessness systems
across California. The initiative
provided intensive support and
technical assistance to Glendale’s
Homeless Services Section. Goals
included developing measurable
racial equity objectives aligned with
California’s Homeless Housing,
Assistance, and Prevention
Program (HHAP). REAL also focused
on adopting best practices to
reduce racial disparities in
homelessness systems, with a
commitment to centering those
most impacted.
Comprehensive assessment of
racial disparities in homelessness.
This assessment integrated national
census data (American Community
Survey [ACS]) and compared it with
the most recent point-in-time count
and client information in the
Homeless Management Information
System (HMIS). Moving forward,
Glendale CoC plans to conduct
annual racial equity analysis to
monitor progress in reducing
disparities within their system.
The Glendale CoC ensures affirmative
marketing of housing and supportive
services to eligible individuals without
discrimination based on race, color,
national origin, religion, sex, age,
familial status, disability, sexual
orientation, gender identity, marital
status, immigration status, or limited
English proficiency. All promotional
materials must clearly state how
services are accessible to all eligible
persons and the efforts made to
include those least likely to apply
without specialized outreach.
Participating agencies are required to
retain evidence of fair marketing
practices and provide copies of
materials upon request by
stakeholders.
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Date Submitted:
Submitted to:
89 80
SCOPE OF WORK
103 106 99
on May 1, 2022, the City of Glendale initiated the
homeless strategic planning process to produce
a Glendale Homeless Action Plan (GHAP). The
GHAP will do the following:
1 3
2 Builds off the city’s existing
homeless response system
and funding sources;
Addresses Glendale’s
immediate and long-term
needs; and
Solicits community feedback to
shape strategic priorities that
sustain and leverage Glendale’s
investments, partnerships, and
programs."
The following workshops were completed to
ensure substantial stakeholder engagement
before setting on final GHAP priorities. The
workshops dates, times, and key subjects
discussed were as follows (Please see Appendix A
for full workshop agendas).
October 19, 2022 November 14, 2022
December 6, 2022 February 2, 2023
March 23, 2023
OUTCOMES
The following overview includes major decisions
and outcomes of the strategic planning process.
SCOT Analysis (Appendix A)
Strengths, Challenges, Opportunities, and Threats
(SCOT) analysis is a method employed by agencies
to assess whether proposed projects are achievable
or whether threats and challenges will be
encountered.
The purpose of any SCOT analysis is to provide a
clear snapshot of actionable steps needed to be
completed or resolved to reach desired goals,
objectives, and/or strategies. Ultimately the SCOT
process is an effective tool to help develop all
organizational strategies no matter the complexity.
Glendale’s SCOT Analysis informed the
development of five GHAP priority areas, which are
addressed in the section below. Overall,
• The city's key strengths are city and community
collaboration, professional staff, service providers
(CoC), and its referral process, which provides easy
linkage to resources.
• The opportunities are promising such as securing
more chances for staff training, continuing to build
partnerships, government or non-profit assistance,
SPA 2 provider network, reaching out to faith
community, public education regarding homeless
resources, and funds for clients to stay at
transitional housing and other facilities.
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Priority Areas and Strategies
Throughout a series of online and in-person
community engagement and feedback
sessions, stakeholders were asked for their
input on the following:
Which priority(ies)/ strategy(ies) does you
or your organization advance and how?
Which priority/strategy would you or your
organization like to advance, but does not
currently do so and how?
Interim Housing, Permanent Supportive,
and Affordable Housing
County & Citywide, Inter-Departmental
and Community Coordination &
Engagement
Intensive Case Management and
Expanded Outreach
Homeless Prevention & Diversion
Streamlining Coordinated Entry System
and clarifying roles/responsibilities
From these discussions, five priority areas
and corresponding strategies have been
identified for city officials, departments,
service providers, strategic partners, and
constituents to collectively advance and
enhance their collective responsiveness to
its homeless population:
Each priority area and its associated
strategies are intended to:
✓ Increase transparency
✓ Increase participation among constituents,
departments, providers, and funders
✓ Leverage existing investments in homeless
services and partnerships
✓ Plan and invest in long-term service delivery
infrastructure
✓ Enhance and align public resources
Glendale CoC has identified three goals that the City
would like to reach within the three years
1 Decrease unsheltered
homelessness by 30%
Increase shelter bed
capacity by 80%
Increase Rapid Re-
housing bed capacity
by 60%
2 3
City of Glendale aims to achieve functional zero homelessness. This means ensuring that at any give time, the number of individuals experiencing homelessness does not surpass the community’s demonstrated capacity to house them within a short period of time.
Functional zero represents a state where homelessness is rare and brief.
Functional Zero
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Priority Areas And
Strategies (Cont’d)
The final priorities and strategies emerged from a stakeholder engagement process through five Glendale Continuum of Care homeless action plan workshops. Each priority area includes strategies, some of which will be easy to complete, while others will require having strong systems in place to implement. Ultimately, the purpose of the document is to support city representatives and its stakeholders to measure outcomes, capture lessons learned and ultimately meet all deliverables/goals. Layering additional priority areas may be plausible as strategies and goals are achieved; however, it is fundamental to remain committed to resolving all identified priorities and goals to ensure all milestones are reached.
BUDGET (Appendix C)
The 2024-27 Glendale Homeless Action Plan (GHAP) requires a comprehensive financial framework to meet its identified priority areas. For 2024-25, the budget is $5.394 million, with approximately 90% of funds having already been secured.
Priority Area: Interim, Permanent Supportive & Affordable Housing1 Interim, Permanent Supportive & Affordable Housing Solutions Increase funding for Hotel/Motel Vouchers for winter months, expand Rapid Re-housing Program/shallow subsidy.
Develop new partnerships for Bridge/Interim/Transitional Housing Programs.
Improve partnership opportunities with Glendale Housing Authority (GHA) for new affordable housing programs.
Advocate for GHA to allocate turnover vouchers to the unhoused population.
Policy/Advocacy Agenda and Recommendations to increase capacity for pooling and aligning housing and services funding from existing, mainstream, and new funding (e.g. Measure H.) Basic Needs Assistance
Make more explicit the diversity of basic needs assistance expenditures (e.g. application fees, furniture, landlord incentive, transportation, translation services, mobility limitations, food/clothing pantry
Increase flexible funding to support basic need assistance for the unhoused and those at-risk.
Advocate for annual Measure S budget which needs to be increased to support ongoing needs of the unhoused population, administrative functions, manage grant funds, reporting, contract execution, monitoring, and technical assistance.
Operational Efficiencies
Interdepartmental working group to produce a homeless housing plan Foster collaboration among various groups and providers (city, non-profits, healthcare provide to streamline service delivery and avoid duplication of efforts.
Enhance data analysis to understand homelessness trends, track outcomes and interventions, and allocate resources effectively.
Establish clear performance metrics and benchmarks for existing homeless service providers.
Staff training and development- Invest in training and professional development for staff for retention.
Improve assessment tool to ensure that it contemplates the specific needs of youth experiencing homelessness.
Raise awareness within the community about homelessness issues and the services offered by the Glendale Continuum of Care to foster community support. 24 of 32
Priority Areas And
Strategies (Cont’d)
Priority Area: Countywide, Citywide, Inter-departmental & Community Coordination2 Increase participation on the CoC committee from various representatives within the City of Glendale and Countywide (e.g. housing, social services, health), county agencies, and community organizations.
Establish new partnerships with non-profit organizations, healthcare providers, and private sector entities to enhance service delivery.
Enhanced Care Management (offered through DHS, Managed Care Plans) DHS/Housing for Health
Department of Mental Health
Explore subcontracts with the same vendors (e.g. Lease Up, Didi Hirsch) that the County uses.
CoC board quarterly performance updates as well as quarterly presentations to council 3 4
Priority Area: Intensive Case Management & Expanded Outreach Targeted, responsive, comprehensive, and accessible support services.
Cross training and professional development for staff across various departments and agencies involved in homeless services.
Provide training to ensure case managers are culturally competent and able to provide services in languages spoken by diverse populations experiencing homelessness.
Utilizing evidence-based frameworks such as Housing First or Harm Reduction models that prioritize immediate access to stable housing and client-centered services.
Explore strategies to expedite document readiness such as utilize CoC agencies to offer their address for use with DMV voucher applications.
Expand Housing navigation and coordination with the use of State funds Landlord engagement and mediation (e.g. Tax incentives, Tenant/Landlord Academy, promote and incentivize units to be rented when they are vacant, promote prevention/diversion services to landlords.
Substance abuse screening and beds for detox. Research existing outpatient clinics in Glendale that do this work. (Measure H or local investment).
Explore new funding and partnership opportunities to expand case management and supportive services., (i.e. Street Medicine, Care Court, continue funding evening and weekend outreach.
Priority Area: Homeless Prevention & Diversion
Financial literacy, employment and career services in partnership with the Verdugo Jobs Center.
Landlord engagement and mediation (e.g. Tax incentives, Tenant/Landlord Academy, promote and incentivize units to be rented when they are vacant, promote prevention/diversion services to landlords.
Tenant protection policies (e.g. rent stabilization for renters that are on fixed incomes) Expand Family Reunification Program.
Youth Employment programs in partnership with Glendale Youth Alliance.
Expand homeless prevention programs to include, financial assistance or mediation services to help individuals and families quickly transitional from homelessness into housing or prevent homelessness for those who are at at-risk.
Increase existing number of beds for Rapid Re-housing program to provide short-term rental assistance.
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Priority Areas And
Strategies (Cont’d)
Priority Area: Streamlining CES and clarifying roles/responsbilities5 Strengthen coordinated entry systems to eliminate racial bias.
Create a youth-specific coordinated entry system or youth-specific coordinated entry access points.
Improve assessment tool to ensure that it contemplates the specific needs of youth experiencing homelessness.
Improving identifying people at-risk of homelessness.
Improving identification of people at-risk of homelessness. 26 of 32
Date Submitted:
Submitted to:
Next steps
The Glendale Homeless Action Plan outlines a collaborative strategy to address homelessness, requiring robust leadership, teamwork, and discipline from the City of Glendale, Glendale Continuum of Care (CoC), partnering agencies, individuals with lived experience, and community stakeholders.
The ensure accountability and assess long-term impact, progress under this plan will be monitored and reported. The Glendale CoC will employ both quantitative and qualitative data to evaluate outcomes. This evaluation will leverage the Homeless Management Information System (HMIS), uniformly adopted across all CoC projects, participants, and service providers along with a comparable database for victim service providers.
Reports generated by the CoC will encompass critical metrics such as the quarterly and annual progress reports, Housing Inventory Count (HIC), Point-in-Time count (PIT), Longitudinal Systems Analysis (LSA), Stella, and System Performance Measures. These reports comprehensively track the CoC’s progress in managing the homeless Response System within Glendale.
City of Glendale extends its gratitude to the
community stakeholders, individuals with lived
expertise, agencies, and organizations who
actively engaged in the GHAP planning process,
contributing valuable insights to shape this
Action Plan.
Special Thanks to the 80 unhoused individuals
and families who volunteered to complete survey
questions during the 2023 Point-In-Time Count
to aide in the planning and development process
of the Action Plan.
City of Glendale, Community Services & Parks Dept.
Glendale Continuum of Care Board Members
Parks, Recreation & Community Services Commission
The Glendale Housing Authority
Glendale Police Department
Glendale Fire Department
Glendale Adventist
LA Family Housing SPA 2 Regional Coordinators
Home Again Los Angeles
Ascencia
Door of Hope
Armenian Relief Society
Catholic Charities
YWCA of Glendale and Pasadena
Salvation Army
Glendale Memorial-Dignity Health
Glendale Tenants Union
Department of Mental Health (DMH)
Representatives from L.A. Care
Representatives from Health Net
Verdugo Workforce Development Board
Glendale Community College
Glendale Youth Alliance
First Methodist Church
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APPENDIX A
SCOT Analysis
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APPENDIX B
Meeting Agenda
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APPENDIX B
Meeting Agenda
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APPENDIX B
Meeting Agenda
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Proposed Budget
DESCRIPTION BUDGET SOURCE ACTIVITIES
CONTINUUM OF CARE $2,930,721 Federal/Annual
Glendale Coordinated Entry for unhoused Individuals
Rental Assistance Program
Permanent Supportive Housing Programs
CoC Planning
HMIS
EMERGENCY SOLUTIONS
GRANT $155,123 Federal/Annual
Shelter Services/Essential Services
Rapid Re-housing
Homeless Prevention
MEASURE S $588,032 Local/Annual
Landlord Incentives
Hotel Program
CES Outreach Coordinator
Family Reunification
Tenant Move-in Assistance
MEASURE H $464,507 County/Annual
Homeless Prevention Services
Rapid Rehousing
Outreach Services
HOMELESS HOUSING
ASSISTANICE PROGRAM
(HHAP)
$579,497 State/Round 3-4
out of 6
Rental Assistance & Rapid Re-housing
Youth Hotel Vouchers
Prevention and Shelter Diversion
Outreach Coordination
Operating Subsidies
HOMELESS HOUSING
INCENTIVE PROGRAM
(HHIP)
$441,114 State/One-time Intensive Case Management services contracted through Managed Care Plans (MCPs)
GENERAL FUNDS $235,710 Local/Annual
Staffing- .39 FTE Homeless Programs Manager
Hourly City Employee
TOTAL $5,394,704 100%
APPENDIX C
BUDGET
Current Funding Sources for the Glendale Continuum of Care CA-612
The allocations from these funding sources may be one-time, multi-year, or single-year and are administered by the City of Glendale in partnership with various service providers throughout the city.
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