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CITY OF GLENDALE, CALIFORNIA
REPORT TO THE SPECIAL CITY COUNCIL
AGENDA ITEM
Report: CSP 2024 Senior Needs Assessment
1. Motion to approve the CSP 2024 Senior Needs Assessment.
COUNCIL ACTION
Item Type: Action Item
Approved for May 6, 2025 calendar
EXECUTIVE SUMMARY
The Community Services & Parks (CSP) Department released a request for proposal and awarded Maroon Society Inc. (Consultant) the contract to conduct a Senior Needs Assessment (SNA) supporting the ten Domains of Livability as recognized by AARP Network of Age Friendly Cities.
The main components of the SNA work included: data collection and analysis, key stakeholder interviews, and survey distribution to Older Adults and caregivers, which garnered 1,205 responses. The document, which provides five key recommendations, will be submitted to AARP, distributed to community agencies, older adults, and Glendale residents and will be used by the Senior Services Committee and community organizations to address the needs identified.
The Consultant presented Draft No. 1 of the SNA to the Senior Services Committee.
The Committee provided feedback to include as part of Draft No. 2, which was then presented to the Parks, Recreation and Community Services Commission. The Parks Commission also provided feedback to include as part of Draft No. 3, which presented again to the Senior Services Committee for final approval prior to submission to the City Council.
RECOMMENDATION
That the City Council approve the CSP 2024 Senior Needs Assessment.
ANALYSIS
CSP has been providing Older Adults with nutrition services, case management, recreation programming, social services, and senior programming, and has been a resource in the community for information and referral services through the Human {{section.number}}12
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Services and Recreation & Community Services Sections.
In 2018, the City Council approved the CSP 2017 Senior Needs Assessment, which included forming a thirteen-member Senior Services Committee and joining AARP Network of Age-Friendly Cities. Every three years, AARP requires an updated Action Plan or SNA to evaluate domains of livability. Due to the COVID-19 pandemic, the triennial SNA was postponed in favor of an in-depth, post-pandemic SNA conducted to recognize shifts in need of the Older Adult population who were most affected by the pandemic.
Request for Proposal Process
In 2022, CSP began efforts to release a request for proposal (RFP) and hire a consultant to conduct a new SNA post-pandemic. The City released an RFP on August 17, 2022, with five consultants submitting proposals. Staff reviewed proposals, interviewed consultants, and on January 3, 2023, awarded a Professional Services Agreement to Maroon Society, Inc. (Consultant) to prepare the SNA.
The kickoff for the SNA began in March 2023, when staff met with the Consultant to review goals, expectations, and outcomes.
Maroon Society, Inc. has completed the following requirements of the SNA:
•Comprehensive inventory of service supporting 10 Domains of Livability •Census data collection and analysis about Glendale’s Older Adults. •Literature review of best practices for age-friendly government programs. •Key stakeholder interviews with Glendale service providers and administrators. •Community forum about service gaps with over 20 Glendale stakeholders •Analysis of the interview and focus group transcripts. •Preparation of the proposed survey
•Survey distribution and collection of 1,205 responses
•Preparation of Draft No. 1 of the SNA
On September 25, 2024, Maroon Society, Inc. presented Draft No.1 of the proposed SNA to the Senior Services Committee for the Committee to provide feedback and make recommendations. Staff and the Consultant included all updated recommendations as part of Draft No. 2 and presented it to the Parks, Recreation and Community Services Commission, which also provided its feedback.
On March 26, 2025, Draft No. 3 was presented to the Senior Services Committee for final review and recommendation to City Council for approval. Exhibit 1 represents the final draft of the SNA for City Council review and approval.
Upon City Council approval, the next steps will be as follows:
•Submit the final SNA to AARP Network of Age-Friendly Cities. •Distribute the SNA to community agencies, older adults, and Glendale residents. {{section.number}}13
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•Work with the Senior Services Committee and community organizations to address the needs identified in the SNA.
•Utilize SNA results and recommendations as a tool for future meetings.
Senior Needs Assessment Findings
The SNA measured community needs across the 10 Domains of Livability, identified gaps in current services, and proposes solutions to fortify and increase livability for older adults in Glendale.
10 Domains of Livability
1. Housing
2. Health & Community Support
3. Transportation
4. Communication and Information
5. Outdoor Spaces and Facilities
6. Social Participation and Learning
7. Respect and Social Inclusion
8. Food Security
9. Emergency Preparedness
10.Civic Participation and Employment
5 Recommendations
1. Expand Housing Support in Glendale
2. Enhance Access to Health, Nutrition, and Community Support Services
3. Improve Transportation Infrastructure for Older Adults
4. Increase Emergency Preparedness for Seniors
5.Combat Isolation Through Village to Village and Technology Literacy
STAKEHOLDERS/OUTREACH
Stakeholder outreach for the SNA included stakeholder interviews, focus groups, and surveys completed by Older Adults and caregivers.
Stakeholder interviews were conducted with City department personnel, housing providers, schools, employment services providers, hospitals and the Senior Services Committee members using various methods of communication in June 2023.
The Consultant hosted a community forum at the Adult Recreation Center on June 13, 2023, which included over 20 stakeholders to gather information for the SNA.
In addition, a public survey was conducted from Spring 2024 through Summer 2024 through which 1,205 responses were collected from Older Adults and caregivers. The Consultant and its team administered the survey in-person at several locations, including parks and facilities, senior housing buildings, local community centers, various special events, and locations where Older Adults congregate.
FISCAL IMPACT
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There is no fiscal impact associated with this report. As the City moves forward with addressing the recommendations outlined in the SNA, staff will return to Council should additional funds be required.
ENVIRONMENTAL REVIEW (CEQA/NEPA)
The action being considered does not constitute a “project” within the meaning of CEQA pursuant to CEQA Guidelines section 15378(b)(2) as it constitutes continuing administrative or maintenance activities, namely, general policy and procedure making; thus, it is not subject to CEQA pursuant to CEQA Guidelines section 15060(c)(3).
CAMPAIGN DISCLOSURE
This item is exempt from campaign disclosure requirements.
ALTERNATIVES TO STAFF RECOMMENDATION
Alternative 1: The City Council may consider any alternative not proposed by staff.
ADMINISTRATIVE ACTION
Submitted by:
Onnig Bulanikian, Director of Community Services & Parks Prepared by:
Tereza Aleksanian, Assistant Director of Community Services & Parks Maggie Kavarian, Community Services Manager
Aylin Isayan, Community Services Supervisor
Approved by:
Roubik R. Golanian, P.E., City Manager
EXHIBITS/ATTACHMENTS
Exhibit 1- Senior Needs Assessment Final Draft