TOW RFP SCORING SHEET - 2025
Name of Proposer
I. QUALIFICATIONS OF PERSONNEL AND MANAGEMENT
(20 Points)
1. Management
• Number of Employees (PF:22)
• Experience and Performance History (PF: 1 S)
• Tenure with Company
• Level of Training (PF:26)
• Appearance
• Customer Service Skills
General Comments:
Site Visit:
2. Employee Safety, Training and Management (PF:26)
• Written Injury and Illness Prevention Plan
• Safety Manual
Score 1-5
Score 1-5
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EXHIBIT 1
• Written Hazmat Policy
• New Employee Training Plan
• Recurring Training Plan
• Work Related Fatalities
• OSHA Violation Notices
• Personnel Management Practices
Recruitment
Screening
Testing
Selecting
Training
Scheduling
Supervising
Compensation
Promoting
Disciplining
Terminating
Evaluations
General Comments:
Site Visit:
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3. Drivers, Dispatchers and Other Employees (PF:22)
• Number Employed
• Towing Experience
• Tenure with Company
• Level of Qualification, Certification & Training
• Appearance
• Customer Service Skills
General Comments:
Site Visit:
1. Business Plan (PF:43)
II. SERVICE REQUIREMENTS
(25 Points)
• Action Plan for Achieving RFP Requirements
• Action Plan for Achieving customer satisfaction
• Action Plan for Achieving performance excellence
General Comments:
Score 1-10 ---
Score 1-5 ---
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Site Visit:
2. Customer Service Complaints and Damage Claim Procedures (PF:42)
General Comments:
Site Visit:
3. Customer Service Inquiries
• Personal Interviews
• Survey Responses
General Comments:
Site Visit:
Score 1-5 ---
Score 1-10 __ _
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4. Civil Suits/ Claims (PF:37-39)
• Traffic Collision
• Damage or Theft
• Personal Injury
• Employment Litigation
• Subcontractor Payment Litigation
• Claims against Government Entity
• Outstanding Judgments/ Liens
• Damage or Loss Reports
General Comments:
Site Visit:
Score 1-5
III. FACILITY AND EQillPMENT REQUffiEMENTS
(25 Points)
1. Office Area (Draft Agreement Section 20)
• . Customer support
• Office is clearly marked
• Seating for customers
• Clean with restroom facilities
• Courtesy phone
Score 1-7
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Pages
• Business support
• Record keeping area
• Payment system
• Dispatch: 24/7 (Draft Agreement Section 21)
• Radio equipped dispatcher (Draft Agreement Section 21) • Direct line to GPD
• Conforms to city building/zoning codes
General Comments:
Site Visit:
2. Storage (Draft Agreement Section 20.1)
Primary (Draft Agreement Section 20.l(B)(l-4))
• Yard requirements
• 5,000 sq. ft. fenced
• Paved surface
• 24/7 security with camera
• Storage area for property
• Truck storage
• Adequate parking for tow trucks
• Environmental factors
Score 1-5 ---
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• Noise mitigation
• General appearance for neighborhood
• Conforms to city building/zoning codes
Secondary (Draft Agreement Section 20. l(C)(l-4))
• Yard requirements
• 5,000 sq. ft.
• Fenced
• Paved Surface
• 24/7 security with camera
• Environmental factors
• Noise mitigation
• General appearance for neighborhood
• Conforms to city building/zoning codes
General Comments:
Site Visit:
3. Police Holds (Draft Agreement Sections 20.7(B)(l) & 30.) • Storage area
• Enclosed
Score 1-5 ---
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• Climate controlled building
• Segregated
• Secure
• Concrete floor
• Locked with surveillance camera
• Capable of storing two vehicles
General Comments:
Site Visit:
Score 1-8 4. Trucks (PF:20) (Draft Agreement Sections 19.1-19.3 below) ---
19. MINIMUM EQUIPMENT STANDARDS
19.1 At its expense, Contractor shall acquire, provide, operate, and maintain:
(A) Tow units, equipment, materials, and supplies necessary to expeditiously unlock, enter, upright, recover, separate, lift, move, and transport automobiles, motorcycles, sport utility vehicles, pick-up trucks, recreational vehicles, motor homes, buses, commercial trucks, truck tractors, semi-trailers, and combination trailers;
(B) Tow units capable of sling, wheel lift, boom, and rollback towing of vehicles that are:
(1) Three or more axles;
(2) A combination of commercial trailers;
(3) "Oversize," as defined in the California Vehicle Code Sections 35000 to 35414, inclusive;
(4) A gross weight, laden or unladen, of 18,000 pounds or more; (5) In a collision or overturned; or
(6) In an embankment, off road area, or underground structure; (C) The following number of tow units which conform to the California Highway Patrol's Classification ("CHP Class") for the gross vehicle weight rating ("GVWR") of a truck chassis 1:
(1) A minimum of one (1) flatbed car carrier (Class A or Class B); and (2) A minimum of four (4) light-medium duty tow trucks, consisting of:
(a) At least one (1) light duty tow truck (Class A); and (b) At least one (1) medium duty tow truck (Class B); and (3) Two (2) additional tow trucks, whether (Class A), or (Class B), or both; and
(4) A minimum of one (1):
(a) Heavy Duty tow truck (Class C); or
(b) Super Heavy Duty tow truck (Class D);
(D) Tow units which have a manufacturer's date of:
(I) January 1, 2005, or later for (Class A) and (Class B); and
(2) January 1, 2000, or later for (Class C) and (Class D); (E) A minimum of one (1) lowboy tractor trailer; and
(F) An air cushion recovery system.
19.2 Contractor shall not use or substitute one or more flatbed carriers in place of the minimum number of light duty tow trucks (Class A) and medium duty tow trucks (Class B).
1 GVWR (Lbs.) CHP Class
Minimum 14,000 A
Minimum 33,000 B
Minimum 52,000 C
Minimum 54,000 D
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19.3 If Contractor does not have the minimum number of Heavy Duty towing tow trucks (Class C), or Super Heavy Duty towing tow trucks (Class D), and if Contractor has obtained the Chief of Police's or a designee's written authorization, Contractor may use the services of another company or firm who has those tow units. However, the subcontractor shall agree in writing to accept, perform, and comply with this Agreement's terms, conditions, requirements, and minimum performance standards when it provides Heavy Duty (Class C) towing services, Super Heavy Duty (Class D) towing services, or both. • Fleet Requirements: Meets or exceeds required vehicles for type and age • Equipment Requirements: Meets or exceeds required individual equipment • Signage: Fleet is mark as required
• Licensing: Fleet is licensed as required
General Comments:
Site Visit (Draft Agreement Section 19.4 below):
19.4 Contractor's tow trucks must carry all of the following equipment:
(A) First aid kit;
(B) Two (2) traffic safety vests;
(C) Fire extinguisher (Approved 4-B, Crating or better); (D) Flashlight;
(E) Five (5) reflective triangles;
(F) Two (2) ton floor jack;
(G) Compressed air tank;
(H) Slim Jim or similar device for unlocking vehicles;
(I) Pry bar and wrecking bar (large pry bar);
(J) Sledge;
(K) Bolt cutter;
(L)
(M)
(N)
(0)
(P)
(Q)
(R)
(S)
(T)
(U)
Prior Experience
Safety chains;
Battery booster and cables;
Extension brake and tail lamps;
Equivalent of six (6) thirty (30) minute flares;
Five ( 5) gallon covered trash can with absorbent;
Five (5) gallon water container;
Five (5) gallon gas container;
Broom;
Shovel; and
Shop rags or paper towels.
IV. PRIOR EXPERIENCE
(15 Points)
• Towing Capabilities / Responsiveness to Service Calls • Operated Similar Towing Business Elsewhere
• Dismantle or Salvage Operation
• Experience with Other Public Agencies
• Changes in Size and Volume of Operation
• Lien Sale Experience
• Other Business Experience
Score 1-15 ---
General Comments:
Site Visit:
V. REFERENCES
(5 Points)
RFP Response Attachments (PF:44-46)
General Comments:
Site Visit:
RFP Attachments (PF:29)
General Comments:
Site Visit:
VI. FINANCIAL VIABILITY
(10 Points)
Score 1-5 ---
Score 1-10 ---
INTERVIEW
I. QUALIFICATIONS OF PERSONNEL AND MANAGEMENT
II. SERVICE REQIDREMENTS
III. FACILITY AND EQUIPMENT REQUIREMENTS
IV. PRIOR EXPERIENCE
V. REFERENCES
VI. FINANCIAL VIABILITY