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CITY OF GLENDALE, CALIFORNIA
REPORT TO THE CITY COUNCIL
AGENDA ITEM
Report: Review of Competitive Process for Official Police Tow Services and Recommendations for Selection of Most Qualified Proposers
1.Resolution Awarding Contracts to the Most Qualified Proposers and Authorize the City Manager, or his designee, to enter into agreements with them.
COUNCIL ACTION
Item Type: Action Item
Approved for June 3, 2025 calendar
EXECUTIVE SUMMARY
The City of Glendale’s current contracts for Official Police Tow Services (“OPTS”) expire on July 31, 2025. In anticipation of this expiration date, on February 18, 2025, the Council adopted a Resolution authorizing the issuance of a Request for Proposals (“RFP”) for Official Police Tow Services for two instead of the previous three Districts.
The RFP contained the criteria for the services the City is soliciting for, evaluating the proposals and the process for selecting the most qualified proposers.
RECOMMENDATION
Approve the Resolution awarding the contracts to Gay’s Automotive & Towing, Inc. and Mid Valley Towing, Inc. and authorizing the City Manager to enter into agreements.
ANALYSIS
In February 2025, the RFP was issued and published in the Glendale Independent on February 24 and February 27, 2025. The deadline for submitting a proposal was March 24, 2025. In response to the RFP, the following four companies submitted proposals:
PROPOSERS DISTRICTS SOUGHT
Crescenta Valley Tow Service 2
Gay’s Automotive & Towing, Inc. 1
J & E Service Inc. DBA Monterey Tow Service 1, 2
Mid Valley Towing, Inc. 1, 2
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REVIEW COMMITTEE
A proposal review committee (“Committee”) comprised of five Police Department personnel that included Support Services Division Commander, Parking & Police Services Supervisor, Traffic Bureau Commander and two Traffic Bureau Sergeants began the review of the tow operator proposals in March 2025.
The Committee followed the evaluation process identified in the RFP section 15.3.6, which is summarized in the Tow RFP Scoring Sheet – 2025 attached as Exhibit 1. The Scoring Sheet listing the criteria categories with their respective maximum point allowance is below:
Categories Points
Service Requirements 25
Qualifications of Personnel & Management 20
Facility & Equipment Requirements 25
Prior Experience 15
References 5
Financial Viability 10
MAXIMUM TOTAL POINTS 100
The Committee reviewed and assessed the tow operator proposals based on how they met the project scope in the following areas:
RFP Responses
Site Inspections
Oral Presentation/s Interview
Social Media Surveys
Background Checks
Reference Checks
The Committee also conducted site inspections of each proposer's business property over a two-day period.
FINAL SCORING
The scoring was based on information in the proposals, the site inspections, and the proposers’ current business operation and the proposers’ responses during the oral presentations and interview. A chart containing the Committee’s scores is attached as Exhibit 2.
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COMMITTEE SELECTION
The committee selected the following two tow operators as being the responsible proposers that can provide the best service in the identified district:
Tow District Committee’s Selection
District 1 Gay’s Automotive & Towing, Inc.
District 2 Mid Valley Towing, Inc.
RECOMMENDATION OF THE CHIEF OF POLICE
The Chief of Police reviewed the committee’s selection and recommends awarding contracts to the two highest scoring proposers Gay’s Automotive & Towing, Inc. for district 1 and to Mid Valley Towing, Inc for district 2.
STAKEHOLDERS/OUTREACH
Outreach efforts were conducted to ensure broad community awareness and stakeholder engagement. The RFP was published in the Glendale Independent to reach local businesses and community members, it was emailed to local tow companies and was posted on the Department’s website. In addition, community feedback was reviewed through social media surveys to gather public input and assess service expectations.
FISCAL IMPACT
The City currently collects a VTACR fee per vehicle in the amount of $300 from each contractor as allowed under GMC 10.55.090.
During calendar year 2024, the Police Department towed 1284 vehicles subject to the VTACR fee. The amount collected in any fiscal year will continue to be dependent upon the number of vehicles released to vehicle owners.
The revenue received from the contracts will be deposited and tracked in the General Fund Vehicle Towing Admin Fee account 34605-1010-GPD-P0000-T0000-F0000-0000- 0000.
ENVIRONMENTAL REVIEW (CEQA/NEPA)
The action being considered does not constitute a “project” within the meaning of the CEQA pursuant to CEQA Guidelines Section 15378(a) as it has no potential for resulting in either a direct physical change in the environment or a reasonable foreseeable indirectly physical change in the environment. Even if it is a project, it is exempt pursuant to 14 C.C.R. § 15061(b)(3).
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CAMPAIGN DISCLOSURE
See Exhibit 3
ALTERNATIVES TO STAFF RECOMMENDATION
1) The City Council may not approve the Resolution awarding contracts to the two towing companies and authorize the City Manager to enter into agreements with them.
If this option is selected, one or more of the current contracts will have to be extended in order to avoid any disruption in this important service. 2): The City Council may consider any other alternative not proposed by staff.
ADMINISTRATIVE ACTION
Submitted by:
Manuel Cid, Police Chief
Prepared by:
Tina Hartoonian, Parking and Police Services Administrator Approved by:
Roubik R. Golanian, P.E., City Manager
EXHIBITS/ATTACHMENTS
Exhibit 1 – Tow RFP Scoring Sheet
Exhibit 2 – Chart of Committee’s Scoring Sheet
Exhibit 3 – Campaign Disclosures